Beautiful in many ways

The resort was beautiful, new, well kept, beautiful beach. Staff was no.1 all around. Drinks at the bars were beyond. Drinks at the beach did not uphold same quality. The rooms were beautiful with no.1 housekeeping. Cleaned twice daily with new sheets. Great products. Transportation there and back was uneventful. Great transfers. We had high expectations for the food but overall was good but not great as we were led to believe. A couple we met who had just left another local 5 star resor [... read more]t confirmed our opinion. They said the cocktails were better at Atelier but the food was not as good. Friendly tourists too. Loved the lobby bar entertainment

Stunning Resort

The rooms are beautiful. The grounds resplendent. Biophilia at its finest. The restaurants are all first class. But the service, ah the service, you will feel like royalty. The beach sand is soft and white. There are a ton of activities. The drinks are all top shelf.

Beautiful resort with wonderful food and service!

The food and drinks were all fabulous. Our room was located in Bldg#2 which had a nice view of the ocean and the pool. Lots of excellent restaurants. The service was amazing and the dress code was dressy casual. Atelier Playa Mujeres is a five star resort with a beautiful beach.

Great place to stay!

The hotel is gorgeous, very clean and grounds are beautiful rooms are fantastic but the people make the resort what it is everyone was so friendly - Julio at the pool and Oscar at Casa de Luna were especially fantastic!

Wonderful experience!

Amazing resort overall. Very clean, all the indoor areas smelled amazing, service was fantastic and while we definitely tipped, there was no explicit expectation to tip as is common in most other resorts. The staff genuinely looked happy to be there and provided amazing service. Food was a highlight, it was definitely several steps above typical resort food and similiar to food at mid to high end restaurants. The rooms were amazing and so was the beach with basically no seaweed!

Amazing Resort

I loved how big the resort was and and its open design. The beach was very nice and felt private. The food selection could have been definitely better and the entertainment. Overall, it was still good

Absolutely Top Notch

We could not have asked for anything more. Everything was clean, amazing. Fully stocked mini fridge and a basket of assorted snacks which would be refilled as necessary. The resort is huge. We always found a chaise lounge at the pool and towels as well. The food was over the top delicious. Wait staff were always there to refill coffee, etc.

Atelier Estudio Hotel in Cancun and Sunwing Airlines

The Atelier hotel delivers on everything promised on its website. Believe the reviews on Trip Advisor. The rooms, the decor in its restaurants and common areas are well appointed. The quality of the food is very good. The beach and pool area are well maintained and staff is plentiful throughout the resort. We are Excellence hotel repeat customers and will consider booking Atelier hotel on our next vacation. With one huge ‘Exception.’ We were warned by others not to fly with Sunwi [... read more]ng. We booked with Sunwing and it is the biggest regret of our vacation. Sunwing did not deliver on the flight there and not on the flight back. Delay after delay on the way there and an overnight stay upon return. It’s always safer to pay a bit more to ensure a pleasant flight to your destination and back.

Amazing Place for Vacation

The resort is so amazing. We love the interior design of guest room so much, it's so fresh and new. The staff of Atelier are super warm and friendly. Food and beverage are awesome. Definitely will come again next time!

Beautiful Resort - Very Luxe Vibes

The resort was a little far from the airport, but well worth it! Upon arriving to the resort, we were greeted and oh my gosh the lobby was breathtaking - the decor was superb, there was a live band playing and it smelt heavenly like a spa. For the most part, there were friendly staff members (minus a few that were rude). Food was good and I absolutely loved the smoothie/juice bar that was across from the gym. I would definitely come back to this resort. The only thing I would recommend for anyon [... read more]e who visits, is to bring some tip money - it's greatly appreciated and you will receive extra special care.

Atelier great resort

The Atelier Playa Mujeres might be the nicest resort in the Caribbean, I have stayed at several of the higher end resorts in Mexico and other island locations Atelier was the nicest. For sure the food was a step above, the breakfast buffet was great with lots of options and the dinner restaurants were all great. We ate at all of them and were not disappointed by any of them, they were all great in there own way and uniquely different. If I could suggest a place to improve on the food offering it [... read more] would be lunch there is no lunch buffet just three sit down restaurants or you can order to the beach or pool side, room service is also available day and night. The staff and service at this resort are great the Inspira beach area staff were a pleasure to deal with always available for drinks, food or to help you find a relaxing spot. Special shout out to Sergio, Gerardo, and Carlos who took care of us on the beach each day and also Roberto (hope I remembered the name correctly) in the Italian restaurant a real professional waiter for sure. There are so many others I could name, but I can’t remember them all let’s just say all staff did a great job. This resort is fairly new two years old it is spotless, the rooms are big the bathroom we had was huge and well appointed. The pool and beach area’s are large with plenty of seating we could always find a place to relax. There are lots of bar’s to get a drink from so you seldom had to wait if you did go to the bar the servers made this just a reason to go for a stroll they were always there when needed. Covid procedures are in place but not pushed to an uncomfortable level. We where here to try and forget two years of Covid and with everyone vaccinated and all staff masked at all times it really was not a concern, came home Covid free. I highly recommend this resort and would definitely return in the future.

Best resort we have stayed in

The hotel and grounds are immaculate, the food in the restaurants was amazing. The people working at the resort were outstanding, always we were greeted with “Hola” and a smile and they placed there right hand over their heart. The service in the restaurants was very attentive. We were there for 2 weeks and everyone from the maids, the cleaners and waiters treated us like friends. The hotel is about a half hour north of Cancun, it’s in a quiet area and not a lot to do close by if you wan [... read more]t to go shopping. I would recommend Atelier for the food, the relaxation and most of all the beautiful Mexican people.

Beautiful 5 star resort

From start to finish this resort has it all. Great food/drinks, rooms are stunning with the latest amenities. The beach in this area of Mexico is one of the nicest and is quite secluded. The security surrounding the entire peninsula is like nothing we've ever experienced. No local traffic to any of the resorts, only guests. Would return in a minute. This is now our favorite destination in Mexico.

One Word...STUNNING!

After a 12 hour flight delay we were thrilled to finally arive. Let me tell you, this resort was worth the wait! Check-in was seamless...arriving at 4:00am, we wern't sure what to expect, but they had us through check-in and up to our room in no time at all. The room...WOW! It was everything and more! Pictures do not do it justice. The bed and pillows were super comfy. The bathroom was Stunning! The bath, the receding walls, every detail is well thought out. We had an Ocean-view King Su [... read more]ite. I honestly think that every room would have an impressive view, but we were thrilled. 2506. Located on the fifth floor, 6 rooms down from the Skybar. Great location. Close to the elevator to go down to restaurants, etc. and the Skybar was great for nightcaps. FOOD - The food was amazing! Not just the flavours, but the presentation. We found us taking pictures of breakfast entrees right through to snacks and dinners. Always stunning and flavourful. In our entire week, we never had one bad meal. We sampled all of the restaurants and found it hard to choose just one favourite. They are all amazing in their own way. So on our last night we decided to go to try a little from all of them. Mind Blowing!!! SERVICE - The service at this resort is top notch! Everyone is honoured to assist you. The one thing that sets this resort apart from others is the way that they greet you. Always with a smile and holding their hand over their heart while saying Buenos Dias/Good Morning etc, depending on time of day. It truly feels like it comes from the heart. It's a special touch. If I was to sum up this resort in one word, it would be STUNNING. Or perhaps OUSTANDING. Or even IMPECCABLE. But whatever word I use, I can't wait for our return. If all goes well, hopefully in November 2020. Until then, we miss you Atelier!

Very nice resort

We had an oceanfront Inspira king size room. Located on the 5th floor. I wasn’t sure Inspira was worth it and now I can say we really enjoyed spending time at the rooftop pool (only available for Inspira before 6:00pm). We love the beach which is great, but during our 2 week stay there were events/conferences so it got a little loud, so we would escape to the rooftop. The hotel is modern, new and very nice. A1! Still a few glitches but nothing major. I understand that conferences mi [... read more]ght take place at the hotel, but this should not dilute the “regular” client’s experience because one restaurant is closed, or there is excess noise. All in all, I would return. The rooms, the beach and the restaurants were perfect.

Amazing

This place was amazing. The food was phenomenal at every restaurant and buffet. There were lots of options and the quality of food was like no other I have eaten at an all-inclusive. I am a vegetarian and was quite pleased with all the options. They even have a vegan menu at every restaurant, even the steakhouse. The the room was really nice and comfortable with a large balcony. We had a junior king suite ocean view room. They stock the fridge and drawers with drinks and food in your room every  [... read more]day at no charge. They provide a lot of extras around the hotel no matter where you are, free of charge. Beach was really nice the sand was like white powder. The water was a beautiful blue green with white sand, so it was easy to walk in and swim or wade. The staff was really polite and they were not aggressive in any way. They were never looking for tips or anything they just went out of their way to make our stay comfortable without it being obnoxious. They have a cafe there that serves all types of coffees and lattes and teas, and the ice cream and sorbet there is phenomenal. If you like to work out there's a fitness facility there that is really good. Across from it is a juice bar where you can get smoothies and fresh pressed juices and snacks. The grounds around the hotel are very well kept and you can go for nice little walks. We were thoroughly impressed with every aspect of our stay there is nothing that we would give a low rating for. Highly recommended if you get the opportunity. If you're looking to go into Cancun it will cost you probably about $30 for transportation one way. These new resorts in Playa Mujeres are a little isolated because they're so new and they're still developing the area, however our driver told us that in the next 5 to 10 years they'll probably 1be 12 more resorts along with a bunch of amenities like shopping and restaurants and convenience stores.

Very Nice Resort

Having read earlier reviews we were concerned about long restaurant line-ups and difficulty finding loungers at the pool. Fortunately for us neither issue was a problem. This may be partly due to a relatively low occupancy rate (roughly 35% during our week stay in late January). The resort is absolutely beautiful and very tastefully decorated. The food at all of the restaurants is top notch. We especially enjoyed Cillento and Los Abrazos. Also the coffee at Alba Atelier is fantastic. A small cri [... read more]ticism is that on any given night you can not determine if Los Abrazos is doing it’s a la carte service or Brazilian night without checking with the restaurant. Lastly, at the end of our week we both became ill. We’re not sure of the source but it unfortunately put a damper on an otherwise amazing vacation

Fabulous resort

Very clean and smells great with aroma therapy. The food is fabulous. The staff are very accommodating and friendly. The rooms are luxurious and very clean. The beach is beautiful. Very comfortable furniture throughout the resort. I would recommend this resort to anyone.

Great, relaxing resort!

We stayed at Atelier adults side, Jan 9- 19. The rooms are gorgeous, and we had a good time. The check in was very slow. We booked a Junior Suite room and we try to upgrade to a higher floor but there were few conferences underway in the hotel and the hotel had no available rooms as we were told. The hotel tried to convince us to get an Inspira suite for $2,000 USD more and it is not worth the money in my opinion. However, there is no need for an upgrade. We had a partial ocean view room closer  [... read more]to the beach. The room that we originally got had a sewage smell. The entire building (first from the beach) has this issue as we talked with other people from the same building. I do not think the hotel can do anything about this. We changed the room for a similar one in the next building further from the beach (we were still able to have a partial ocean view). Be aware that the cleaning lady has a super key and can unlock your safe. You do not need reservations to the restaurants (only Inspira guests are able to do it). However due to the conferences, the restaurants were closed by rotation to accommodate larger groups. One night we were told that the waiting time for the Los Abrazos is one hour! Restaurants: our favourite was Los Abrazos (try the ribeye and the banana split) and our least favourite was Takeshi (Japanese). The food at Takeshi was extremely salty and overcooked. While we were there, they introduced Mexican night at El Suspiro and we enjoyed it. We also liked Cilento – yes the portions are small but very fulfilling if you get most courses. We had breakfast at Mercado few times and the service were not that great. Seating is aleatoric, we asked for water few times and by the times we finished breakfast we still haven’t got it. However, the food is very tasty and good. The best coffee at the coffee shop (Cafecito), good muesli and yummy croissants. We had a very nice surprise with the room service. It was the best room food we’ve ever had in all our travels. The steak was done perfectly, the service was prompt, and everything was great. I also loved the grill and salad lunch buffet at the Trompo. Everywhere the food was very good! Beach: it is a very nice, wide beach. There are 2 beach levels. One right close to the pool as you step outside the resort, and as an extension, going up a bit, one near to the water. There are enough beds and chairs. There is one beach bar shared with the Estudio side (kids side). The beach is not clear delimited between the adults side and the kids side. There weren’t many kids while we were in the resort however I can see this being an issue especially since the bar is shared. There is seaweed on the beach (it is the entire region and there were storms while we were there) and the hotel is working hard to remove them. Pool: it is large and there are enough chairs. However the day we left, in order to accommodate conferences events, they removed all the chairs and beds on one side of the pool. I was happy we were leaving but paying a lot of money for this resort, I do not think that I want to be restricted due to conferences (beach, restaurants etc.). In the morning they have a spa music on the PA system very nice. However, along the day they just had club music and it became very tiring after a couple of days. That’s why I think many people had their own music which it was even more annoying. I missed the Latin music such as salsa, bachata etc. Activities: it is a pretty quiet resort. They have some activities, but they are not very well advertised. I do not think there are enough people in their entertainment team. Alejandro and Danny Boy did an amazing job during the day (Zumba, volleyball, water polo, bingo etc). We loved the rock band and the magician at nighttime. They need to rethink the nightly entertainment and how they advertise it. Mosquitos: they are trying very hard to keep the mosquitos under control and they succeed most of the times. Just be careful after it rains before they spray it again. I am prone mosquito bites and I had no issues (few bites), just avoid walking around during the early morning and evening hours. Personnel is absolutely fantastic! Very nice, polite and always trying to help you. Jasmin at the welcoming desk (various restaurants) was very efficient and organized and she remembered our names and room number! At the Steakhouse Jimmy is awesome, Laura was very quick and efficient, Angel was very nice. OMG all the people at El Suspiro are amazing (sorry I do not remember their names)! Alfonso, the manager, the guys from the bar etc.. They do not have octopus on the menu, and they made it special for us when we requested it. Thank you!! Romero and the other guys (sorry for not remembering the names) at the pool are working so hard all day long. Always smiling, cracking jokes and always asking you if you need anything. Thanks to Alberto, one of the bell boys for helping us with the room and luggage. It was a great resort and we had a very relaxing time. They still have few things to fix, nothing major. I thought that being a Mexican chain, I would experience more of the Mexican culture which it gets lost on the Mayan Riviera. I suggest they would bring that in through music, food (great that they introduced the Mexican night), artisan markets etc.

Amazing Resort!

This new resort in Playa Majeures was perfect. One of the nicest, friendliest and cleanest hotels we've stayed at. The service, the décor and rooms were more than we could ask for. We would highly recommend this resort.