Loved this place!

Just the right size with great facilities, rooms, restaurants, and pools. The staff were friendly and very helpful. The timing was a little off as there was a lot of seaweed on the beach for the first few days but the pools were great and never too crowded.

Beautiful Resort but.....

We were pleasantly surprised by the lovely spacious room we received. Even though we requested two beds we were fine with the one large one. Pools, atmosphere and really everything was perfect. Tony and Gastavo went above and beyond with the extracurricular activities. We had so much fun doing watercolor and volleyball with these two. They made Aqua Aerobics really fun and yoga was perfect. Our but is the service was lacking extremely long waits once seated in the restaurant (Japanese one inpart [... read more]icular) 1 hr wait for any food. We woukd ask for a drink they woukd forget ask again and still not get anything. The day pool and beach bar had one staff and the waits were far too long and sometimes they were there and sometimes not. Didn't know how long would be gone. The fast food restaurant ran out of plates daily. Again one guy who looked like he hated his job and we ended up giving up everyday to try to get something from there. Forget about getting a drink at the buffet you were finished your meal by the time anyone came around. Same with the coffee shop one oetson to service everyone in the morning. Also ypu shoukd have someone vlean uo the seaweed at first we did but then seemed they just gave up. This place could be a 5 star if you just got the staff.

Beautiful resort

We just got back from sens rivera tulum and I have to say what a beautiful resort , the grounds is gorgeous lots of walk way etc , its a small resort more on the quiet side what we liked , there is entertainment in the evening.. there was i believe 8 restaurants you dont need reservations which worked well for us..The food was good too not the best but ok..buffet had everything you need..The beach is beautiful except its a rocky beach we were wearing water shoe to go in the oce [... read more]an but was so beautiful to see the fishes the water was clear...we had an amazing time ..the employees was very helpful and kind the coffee shop had delicious coffee whatever you need you could get it...our room was updated we had no problem ..the beach is small so we had to get up every morning at 620 to make sure we got our chairs for the day at the beach ⛱️..was hilarious but we did it , over all good resort we love it.

Good resort

-grounds, site, buildings, nice and clean,recently renovated. -good variety of food and buffet, and specialty restaurants. Only the japanese restaurant was disappointing, as it was on a patio outside of the buffet area, but, food was good. -nice coffee and snack shop, poolside snacks was good. -entertainment was only 2 nights a week, all others were karioke nights. -room air conditioners were strange, preset to 16.5 degrees, no matter what you set the thermostat at. Was way too cold in the [... read more] room, so, we shut it off.

Hotel in dire need of repair. Front desk staff service is very poor.

Hotel is old and let go to ruins. Room was clean though. Food was considered average. Front desk service was terrible. Never answered to our request. On day of departure we asked for a wake up call at 5 AM and we never received a wake up phone call. Bar tender service left to be desired as we were often told that they were out of requested liquor (poor all inclusive feature) This is an absolute deception. Transportation to arport was sheduled for 6:30 AM and Sunwing flight was delayed and we wer [... read more]e not informed. Transportation arrived at 8:55 AM.

Sunscape Akumal

Beautiful grounds, close to the beach...needs some updates, friendly people. Smaller resort...good food at the ala carte restaurants, buffet had smaller selections....but that's all I needed... We all know of the sargassim hitting the caribbean sea...the workers kept up with removing it. Overall the 5 of the 7 days was very manageable... 2 days seemed higher....

Will return!!

We travelled with another couple and we all loved the food, drinks, facility, staff and want to return, the only thing we didn’t like was the time it took to get there on the bus but it was worth it!

Great resort

The resort was great. The rooms were a little dated and could have used shower curtains and a curtain on the bathroom window. Otherwise, everything was fine. >We're particularly interested in hearing how things were adapted due to COVID19. The guests were not masked, which I have no problem with. But some of the staff (waiters, bartenders) were. It wasn't even the entire staff. This seems needlessly discriminatory although I guess it may not have been the resorts choice but rather Mexican  [... read more]regulations for food handlers? I prefer seeing my waiter's face. People that don't want to see a local waiter's face, but have no issue with seeing a fellow guest's (coming from potentially anywhere in the world), should probably not travel.

Great resort for the cost

Overall I enjoyed this resort. I thought it met the expectations of a 4-star resort. The food was really good. Many thanks to the manager of the buffet restaurant, Jesus for your hospitality.... they accommodated to my vegetarian diet by making me customized meals (but you do have to order a day before for vegetarian). For the beach beds you do have to claim them by 7am. The water is nice but you do need water shoes because it's quite rocky. There's lots of fish and the water is a comfortable te [... read more]mperature. There was no seaweed on the beach on our trip in December. Our room was the Jungle Room near Dino Land so it was ~10 min walk to the beach but I didn't mind it (although other travelers we talked to, didn't like it and had upgraded their rooms to be closer to the beach). We had rm#1123 & I thought it was a nice room but it's only suited for a couple because there is a semi-transparent glass partition between the shower and the beds. So if you're traveling with your dad for example, ask for a room where you can't see them shower lol. The drinks were great. Try the tequila boom boom shot. All the workers/staff were kind and extremely hard-working!!

SunScape Akumal - good value

Hotel was a nice size not too big not too small. Really liked the yoga daily, the beach was great with the coral reef it was not too strong a current. Food was excellent and the 24 hour cafe was one of our favorite places.

Great resort

The grounds were very clean and elegant. There is a Dino land with huge animals and pool for kids and a chip truck. There is also another kids pool with pirates and a BBQ pot and a swim up bar for kids. Very cute. Our rooms were clean and lots of pools and chairs , beach was excellent for snorkeling. Staff was very friendly

Great resort

Hotel was beautiful and the main desk always manned with several employees. The check in was great and the next day we had to upgrade to Sun club as we found several restaurants were sun club only and we didn't like the fact we had no balcony. The grounds were really clean and food good and staff excellent.

Great resort

I traveled to this resort in November with my sister. We upgraded to sunclub. We really enjoyed this resort. The staff, food and service was exceptional. The room was clean and spacious. The sheets and towels were changed daily. The drinks in the bar fridge were replenished daily. There were plenty of chairs and Bali beds around the pools but limited on the beach. The only real negative feed back is the strong perfume scent in the lobby and the lack of entertainment during the day around the [... read more] pools on the sunclub side.

Cosy 3.5-4 star resort

The resort was nice but definitely not a full 4 star. The rooms were dated but they are renovating the old ones. We stayed in an ocean front king and it had a nice view. No balcony. Minimal furniture in the room. Food was meh. My partner got very very sick for 4 days. I was fine. The beach is great. The snorkeling is amazing - bring your snorkel and mask. Lots of fish right off the beach and a nice reef further out. No free shuttle to any town which most resorts have. Staff were generally friend [... read more]ly. The buffet sucked so try the restaurants instead. Sometimes long lines but go at the non peak hours. We got to see turtle releases down the beach 3 nights which was great. We were in room 2218 at the end of the resort. Very very loud due to the storage closet right outside the door and the cleaning people there at 7 am. The vacation club sales people try to lure you in with their 200$ resort credits. But it’s not cash. It’s more buy 100$ in wine and save 30$ kind of coupons. They will also try to get you to listen to their sales pitch at secrets resort for some free stuff like massages or cash to spend at the resort. If you have extra time why not. You get better food at secrets and a nice tour but it will take 3 hrs of your day. Lots of kids. Lots of em. Takes 1.5 hrs to get there from the airport so bring a drink on the shuttle. We went with sunwing. Less than impressed with them but the hotel was good for a 3.5+ star resort. If you’re a foody…don’t go here. I’m not a foody but did notice a lack of selection and quality :) no guacamole. No French fries. My staple foods.. The soups are good! The bread bowl mushroom soup at the pizza place is great. The fresh omelette at the buffet is good. The fruit crepe at portofino a was good. I don’t eat meat so limited options. Most all inclusive buffets have a pasta station you can pick your own ingredients. This one didn’t. And did I mention no guacamole!! Oh also NO CHURROS!! . The whole reason to go to Mexico ;)

Mediocre resort.

The hotel is a mediocre hotel. The food at certain restaurants was always cold. However the room we had which was an upgrade was spacious and very nice. The beach is mostly a reef which was amazing for anyone who loves to snorkel however hard to walk into because of either the rocks or sharp coral pieces. You definitely need water shoes or like myself I wore my flippers.

Amazing Resort!

We are a family of 4 and got a spacious room, with all amenities in the hotel. Although the room we got was not luxury, all the required needs and services were there for us. The reception facility was, at the initial stage, giving quite dull and darker feelings; but it was well-organized and the process of registration was quite fast. The recently renovated hotel premises, with white buildings and over 5 spacious well-maintained swimming pools for adults, family and kids, including sea-facing o [... read more]ne, certainly gives a wonderful look and makes a wonderful spot for vacationers of all ages. Our one week all-inclusive stay in the 1st half of August was amazing and memorable for the kids and us, due to mainly the extremely friendly hotel staff, breath-taking sea beach with great coral lives, delicious food and beverages, wonderful day-long cultural programmes and activities for all ages, and sea-turtle conservation site on the beach. We got an opportunity to witness around hundred of just hatched baby-turtles were making their way from the hatched place on the hotel beach to the sea at night - amazing feelings for all of us. The hotel staff also cleans sea weeds that did not create any problem to us during using the beach and swimming. The hotel price was also best value for money.

Peaceful and FUN!

We absolutely loved our stay. We have come to admire a smaller property closer to the beach with less walking. We upgraded to the Sunscape pool area with outdoor tub! Woke up to birds and iguanas daily - a peaceful paradise. We had no kids with us, but the kids area were vast and several with Dino and pirate theme and an arcade. One of the things I most enjoyed was no braclets and no a la carte bookings. First Come First Serve and no disappoints. Did I mention the SPA! You deserve it.  [... read more]Special shout of the friendly staff, Uriel was very helpful, SPA staff amazing WINE CELLER DINNER SERVICE, Roberto and Marcello top shelf.

Sunscape Akumal resort and spa

We highly recommend this resort. All Staff was absolutely amazing! A special shout out to Rodrigo the assistant Food and Beverage Manager. He went above and beyond all our expectations by far! We travel every year and this resort has been by far the best staff wise. It is a very clean resort and is very careful with covid. Food was excellent. We will definitely be going back to this resort without question.

Nice Resort

Staff: All very nice and accommodating Grounds: BEAUTIFUL! Well, kept and clean Food: was just ok but there was always something tasty to eat Drinks: Delicious! Room: nice room, big enough for 2 adults and 1 child (Sun Club Pool View) Beach: Absolutely amazing...nice sand for playing, great ocean to swim in. Lots of sea life to see

Honest Review

This is a budget friendly resort and one that you get what you pay for. If you are expecting amazing food, beautiful rooms - look elsewhere. But as a family with younger kids we had a great experience. Room - we booked a partial ocean view room and did not upgrade to the sun club. Our room was not great (aside from the view that was awesome). The bathroom had a terrible smell. The shower and glass looked dirty (I tried to wipe it down and it was clean just looked dirty). The rooms were very  [... read more]dated. The last day I found mould on the bed skirt (I would have moved if I found that earlier). Food - the food was okay. This is not a five star resort so we got what we expected. We could always find something we would eat at the buffet. Since the hotel is at 60% capacity the a la carte restaurants did not require a reservation and they were all fantastic. The pool side grille and the coco cafe were the best features. It is right beside the pool and my kids could eat whenever they wanted. It was quick and convenient and didn’t require us getting them changed into dry clothes. Resort- There are a lot of pools but many of them require an upgrade to the sun club. The main and kids pool were where it was at anyways. The entertainment staff were great (and not annoying). The kids loved the games and so did we. The beach was nice and everything is a 5 min walk from your room. There are quite a few large rocks in the water but the snorkelling is amazing. The Rex Dino Land is also a really cool feature but it is the only thing that is far from the main resort. It required a golf cart and we had to wait a long time when we called to have a golf cart take us back. Also note that the jungle view rooms are located in Rex Dino land and far from the main resort. Staff - the front desk staff are awful and not helpful. We are also pretty sure one of them took our iPad. My son set his iPad down and we walked away. We noticed within 30 min and went to the front desk to ask and they immediately said no (didn’t make any inquiries just no). The second time we asked they called the security desk and then said no and the third time they said to come back in a few hours and security would review the footage. That was the day before we left and we came back multiple times but security never got around to reviewing it. We had a few other inquiries and were met with dismissive unhelpful attitudes. The rest of the resort staff were amazing. So friendly and welcoming. My kids loved Carlos at the kids swim up bar and the staff at the buffet would always laugh and joke with them. The night time shows were decent with the best one being the fire show. All in all we had a good vacation. We felt they did a great job sanitizing and ensuring the resort was safe. We would come back if the price was right but it’s not a resort we would recommend to family or friends.