Not worth your money

First of all, do not book with tripcentral. They are not helpful and just costs you more money to book. Instead, book through Sunwing directly. Now for the resort.. I would overall give a 5/10. The food was plentiful and good (I'm not picky though and enjoy other cusines). The rooms were pretty basic but decently comfortable beds and pillows and we had lots of hot water the whole trip. The room was a bit musky and humid but that's expected. I've heard the safes dont work but I couldn't confirm t [... read more]his as we never used ours. Our room location was right beside the theater and it was so loud every single night we were there. Not all rooms are located this closely so I would recommend requesting something further from the theater area. We did not experience any shortages during our visit and the staff are amazing (no surprise, cuban people are wonderful). We did experience a few things that we didn't particularly like, for example, we were sitting down at the pool and as the weather was colder we didn't want to get into the water to the pool bar so we went upstairs to the Paloma bar and asked for some mojitos but were told "no mojito right now" just because they didn't want to make them for us at that moment (you can tell they dont like making drinks, they just want to pour liquid) and so we asked for different drinks and was then asked "to stay or to go?" And we replied to go as we wanted to take our drinks back to the pool and we were told no because they didn't have any paper/plastic cups available. We were very surprised and upset that we were told no when this is something included with the resort. We also didn't experience many options that were offered with the harmony club, for example, the utopia bar was closed, the game day bar was closed, butler services were not offered to us, we were only allowed to book one a la carte restaurant for one night and we did not get our exclusive dinner or exclusive cocktail activity on the beach. The employees dont really help explain much or show you where to go and we didn't meet our Butler until the day before we left as he said he took some days off and apparently the butler is the one who can help you navigate the resort and schedule any bonus features/options included in the harmony club. So that was extremely frustrating. We also tried reaching out to tripcentral through email multiple times and were ignored. The wifi is also a huge issue. If we did not upgrade to the harmony club I would not have access to wifi my whole trip. The wifi is extremely spotty through Musique and I could only get service when in the buffet on the Blu side or in the lobby on the Blu side. Another thing to mention would be how open the resort is-they dont have sheltered areas at all besides the sports bar and utopia bar that were closed the whole time we were there. Unfortunately the weather was really bad when we went and therefore the rain and wind was very hard to bare unless you were sitting in your room. The location of the resort was also very far from town, almost on the end of the peninsula so I recommend a closer resort. I absolutely love Cuba and will be returning but I will never go to the Resonance resort ever again. This counts for Musique and Blu.

Great, except......

this resort is wonderful, if you are 16 and like to walk i am 74. i like to walk, but to get from our room to Buffet was a long walk, then to the Beach, then to your room. then to Buffet at night. i am physically fit, but still a long walk. we did the Harmony club. Italian restaurant was wonderful for breakfast and Lunch. we did Harmony special supper and 3 a la carts. Japenese amazing. there is no dress code here. no shoes, no pants, sometimes no shirt or coverups. the younger crowd, 16-2 [... read more]0 ran the resort. Loud music, no shows, just loud music and SMOKING EVERYWHERE, except a la cartes. Front desk not helpful at all. never saw my butler. wifi was iffy, ran out of beer often. no variety in food, but most staff amazing, and best beach ever. no saving chairs, always plenty, and beach towels were changed in your room. for the price, we will be back, but on Blue side

Very disappointing

I’m sorry to write that, but our experience was very unpleasant I went with my son to celebrate his graduation and it was bad very bad My son had dirty sheets on his bed with visible stains of blood. We had to go twice to the desk to ask somebody to send housekeeper to change the sheets. He had a blanket in his room that smell like a piss we asked to change it, but nobody did so he didn’t use that blanket. There was no hand towels and face towels at all. In my room on the second day, I had po [... read more]wer off for a whole day so I didn’t have air conditioner. It was impossible to find anyone who can fix it on the property. The resort is very old broken tiles doors that cannot close in a room. It was disaster. I never stay in such bad resort and it says four star I wonder who give them those four star I would hardly give twoThey play music every day till 1:00 AM. I was wondering for who they play because there was no one from the guest. I spoke to many people who was complaining about so loud music too late. It is adult adults only resort but most of adults was over 45 and they play Latino rap, music, nonstop, and same at the beach. I definitely blame myself for not doing my homework about this resort. I did last minute booking and I definitely regret it. I would not recommend this resort to nobody.

Bad experience

Reception was useless, no any respond for any requests. Bedbugs, cockroaches, even changing room. Food is ok, but the same everyday and service very bad. La Carta restaurant are the same gross food at buffet, nothing to do with special cuisine s.

Interesting resort

Building 33 was great, clean room, safe worked, hot water, and doors locked. I had to switch rooms to building 38 through no fault of the resort, it was on my end and building 38 the room I was in safe didn’t work, balcony door wouldn’t lock and it wasn’t clean. Food was definitely sub par, I have been to Cuba well over 30 times and this was the worst aside from Kawama, and I’m taking the shortages etc in to consideration. Drinks were NOT watered down, you just tell them half and half and you’re [... read more] good to go.. I tip generously and got amazing service!! Beach gorgeous, pool clean. Party day and night!!!!!! I brought 1 can of basic mosquito repellent and only sprayed myself once at night and was absolutely fine. I did not upgrade to harmony, and the only real benefit I saw was that you can get pins coladas on the blu side lol I wouldn’t waste my money. I accidentally went into the upgraded enclosed section for lunch and the spread was the exact same as the buffet, and there were flies too..so… lol. The beach is a decent little hike from the blue side, I wouldn’t recommend for someone with mobility issues. This is an 18+ resort, literally by day 3 I thought I accidentally booked a swingers resort, that’s cool if you’re into it but just not for me. Turns out it was really just a lot of people cheating on their husbands/wives back in Canada… watch out for the French Canadians so gross old 56year old woman sleeping with a 27yr old boy from the GTA.. imagine it was the other way around, there would be an uproar. So many gross tourists and that’s probably why I wouldn’t go back. However I did meet a lovely bunch of great people from Ontario, and an awesome Mom and daughter from Quebec! This resort I was also surprised there were only a few Russians, usually so many.

Had a good time

Ok so my experience in this resort was pretty good up until the last day when a girl came up to us in the pool and asked if she could stay with us because one of the workers wouldn't leave her alone even after she told him she wasn't interested in him in English and Spanish. He just kept sitting by her and following her it was very creepy .We told the pool bartender and he came and got him and put him to work somewhere else but within an hour he was back to stalking her again it was very creepy  [... read more].so if you are a single young lady traveling alone I would just be aware .Other than that the resort itself was nice rooms were clean and air conditioners worked great very hot water everyday in our showers.Beach was large with quite alot of garbage lots of chairs and shade huts Bartenders and front desk employees were very nice and helpful .Both ala cartes were great .Didn't like having to walk to the blu side for breakfast and supper .overall we had a good time .

So Much Fun! Some Electricity Issues

3rd time to this resort! Went in August / off season this time so a bit quieter and some activities didn't happen (foam pool party) but still had a fantastic time! For food, it's still Cuba but getting better since the past few years. Some power outages on the resort as expected BUT do NOT let them put you on the 3rd floor of building 33...the one half apparently is known to have power outages several time a day (which means no AC!). The power was out in my room more than it was on. My siste [... read more]r's room was much better!

Satisfactory

This resort was just okay. The room was comfortable, the air conditioning was cold. You only get one towel each for your entire stay. We used the app to request fresh ones and they never arrived. No bath towels or hand towels. That one towel for the beach, shower, pool everything. Also, you had to ask for toilet paper for the room everyday or resorted to taking it upon yourself to take it from the shared bathrooms, that were in disarray. Doors off hinges, no toilet seats. My major co [... read more]ncern was that the pool music went on at 6:53 am in the morning. LOUD is an understatement. It was the same playlist everyday, and so loud. No one is at the pool at that time. It was unnecessary. Used the app again to share our frustration, but they didn't care. It was so loud that the balcony glass doors rattled and you could feel the beat in your body. It was annoying to say the least and made it unbearable to stay in the room. If you are looking to get some sleep in the mornings do not go here. Even during the day at the pool when guests were enjoying the waterslide, the waterfall bar; people were going to the dj board and turning it down themselves. It seemed that most were displeased at the volume. I get that the place is promoting a good time and music, but it was absolutely absurd. It's not music at that level, just noise. The food was alright but the chicken was always raw or very much undercooked and the tools used to cook always had raw juices as they sat in the tray with the uncooked meat while grilling.

Close to the beach

Room was clean and there was always hot water. Food was plentiful and the ala carte meals were great. The snackbar had a limited menu. Staff were amazing and helpful. Beach was clean. There was no vodka but there was plenty of beer wine and rum. The swimup bar thru the waterfalls and the waterslide were awesome.

Horrible

If you enjoy needing a tip for any service, slipping in vomit and urine, while being served food that is not edible, go there. Take a taxi, 20 US dollars, all the smiles are fake, they just want their "tips". So it isn't all inclusive; you sure do need to pay the staff for basically nothing. While avoiding other Canadians who constantly harass you for cigarettes or cash, as they did not come prepared. Horrible experience,

Great for partying, good food, entertainment, poor service

Stayed for 14 days from May 20 till June 3. Sunny weather, no rain till the very last day, warm ocean. Food: best in my 7 times staying in Cuban resorts. Nice pastries, mango often, salmon once, chicken, turkey, beef liver, local fish almost same every day. Room: no hot water for 5 days. And then again for 2 days. Was offered different room but same issue there. The water was colder than in the ocean so not able to wash hair and take shower comfortably. They offered me late check out by 4 hour [... read more]s as a compensation. No mold smell in room, ac worked well. Was power outage at the resort once for about 2 hours. No toilet paper often in public washrooms and no soap. Service: waiters are slow, had to often wait to be seated at the table for about 10 min. then wait to get water. Each time eating ice cream had to ask for the spoon like those were treasures. Japanese restaurant was a great experience to see tricks the cook did by throwing up and catching cooking tools, of course, Philadelphia rolls were made of rice, papaya or mango with cucumber. Entertainment: retro music with best hits of all times played at the pool, rock night performance every Sunday, some karaoke nights, overall great. Just too loud if you are in building 38 or 39 facing the pool. I was told at the lobby upon checking in that the loud music is only till 6 pm. It is not! On average it started around 9 am and goes on till 11 pm. Once was on till 3 am. And then May 30-June 2 the local Cuban kids with money in their 20es arrived, a lot of them! To Celebrate the beginning of summer, carrying with them a sound bar and listening to their music loud without consideration of whoever is around them. They scream at the pool singing songs till 6 am, and ten till 3 am next day. Not sure when they sleep and how functioning. Next time I would pay like 20-50$ more and stay at the Blue side which is far from pool so much quieter rooms.

Loved it

Love this resort.. food was actually better than expected.. the snack bar had best hotdogs and ham and cheese sandwichesk, if you didn’t like what was at buffet. Japanese a la carte was the best by far. Staff were very nice and accommodating.. dealing with what they have.

Very good place for party people

We where disappointed at first with the noise at nights. We were told that we can't expect anything different at a party hotel. After two sleepless nights, we got another room and didn't have no problems. The food, compared to other places and different times we've been in Cuba, was extremely well in comparison. Layout of the resort is very good and the beach first class. However, next time we'll book the adjacent hotel Resonance Blue, which was very quiet and nice. A little more walking to the  [... read more]beach, but we did like it.

Party Resort

I had such a good time at this resort. It's definitely called resonance musique for a reason, music plays almost all day long and everywhere. One of the nights the party and music was loud until 3am. If you're looking for a party scene, this is it. If you like a more quite spot this isn't the resort for you. The grounds was well kept but lots of cigarette butt's every where. Beach was gorgeous! I do not go to cuba for the food and it was even alittle worse than I expected. You can make due, chee [... read more]se, fruit, some meat are great. But alot of shortages as well. The cuban people are just so pleasant and nice all the time. They love us Canadians! They even put the Toronto Maple Leafs on the big screen for people to watch during playoffs. Now that's service! Overall I had such a great time I would definitely go back.

Great girls trip

We stayed here for 2 weeks in April and we had a great trip.Staff were great and weather was amazing.Blu side is a little quieter if you wanna relax.Always something going on at pool on Musique side.Beach was absolutely beautiful.Staff work so hard and always had a smile on their faces.Only thing I would suggest is more lightening on walk ways.

Choose another resort

The one good thing about the resort I have to say were the rooms were nice. But....there was theft on the resort by security and staff as well. We even got it on picture and they still denied it. The food wasn't good at all. We were promised 2 a la carte suppers but when we got there, their were no availabilities in any of them but a $20 would get you in though. Fights on the resort (not the resort's fault) but security would look laugh and turn away.. guests had to break it up. You didn't f [... read more]eel safe at all on this resort. Very poor service, service staff were miserable, all alcoholic drinks were watered down. Many other complaints but to much to list.. I've been to Cuba before and loved it but now after this experience I will not return. Very disappointed.

Nice resort

The hotel was very nice, clean, and I had no issues with my room in building 38. Lots of hot water, bottles water, wine on day two, large towels and the cleaning ladies were very nice and accommodating. Negative comments; entertainment was very repetitive and boring, music did not meet the adult only age group, shortage of beach/pool chairs, premium liquor never available, constantly running out of vodka (bring your own from duty free), bring your own condiments, bring a book resort boring durin [... read more]g the day. Positive comments; the Spa was amazing and Vickie and her team were amazing, best massage/ honey facial I have ever had, food was good, the Sunwing dinner was excellent, Sunwing Rep was very nice and at the resort everyday to answer questions and book excursions. The up grade at the airport for departures was worth the money. Between the two resorts there is a lot of walking could be difficult for people with disabilities. The only positive to upgrading to harmony would be access to all facilities.

DO NOT BOOK - False Advertisement

My husband, myself and another couple (both couples on their honeymoon) were referred Resonance Musique Varadero resort by a travel agent (Colleen Scott - TripCentral) due to the upgrades that were an option listed on the website. We ended up booking (March 24/25-March 31/25) this hotel because of all the listed upgrades (Harmony Club). Upon arrival we were very unimpressed with the "private" check-in as it was a table squished to the side of the regular check-in area. We ended up having to use  [... read more]the regular check-in as there was no computer or anything at the “private check-in/lounge” for Harmony Club members. We received our warm “welcome cocktail" of Prosecco with staff that were very unimpressed to be there. We were yelled at more from staff to get out of the way then we were smiled at. We were told we do not get early check-in and would have to wait ~1hour to get our room. Our bags were put in a room that was not locked and anyone had access to including the cockroaches. After a terrible arrival experience and not at all a "private lounge/check-in" like we expected. We were already put off to say the least. We did not receive a “welcome gift” or mini snacks as the staff hid the couple pieces of what looked to be like croissants in the back room where we found them eating not long after our arrival. We finally received our room after about 1.5hours and were immediately mortified due to the amount of mould in the room. The mould extended from the room, the showers (taps included) to the safe; which was more like a living organism. The beds were broken, the linen had blood & dirt marks all over, the mini fridge was empty and was rusted out and warm, and no towels in site (beach towels or bathroom towels). We went to leave to go talk to staff about the state of the rooms when we noted that our safe did not work (not that we were using it with the amount of mould), nor did our door lock. The door could be pushed open with ease and without a key card. After discussing with staff the "exclusive residential area" we were suppose to be in with the Harmony upgrade, we were told that there is not a specific building for the Harmony upgrade and that the upgrade was "for the service not the room". We were very taken back by this as the rooms clearly show and upgraded and much nicer room when we booked. We had been switched rooms almost 4 times in one day due to; lack of cleanliness, doors not locking, toilets not working or an overwhelming smell of sewage that caused migraines and breathing problems. The only two options were to replace the linen or move to a room with two single beds. We decided if the linen was replaced and the mould was cleaned we could stay in our room - none of this was done. We decided on that option because we were on our honey-moon and not going to stay in a room where we couldn’t even sleep together; and was not any cleaner (dirty linen, warm unstocked mini fridge, mould throughout). The other couple was given another room as the mould was much worse and the blood stains were other bed. We kept on being told, “tomorrow they can try to fix it but can’t guarantee anything”. We felt very discouraged at this point and didn’t even want to be on our trip anymore as we felt like we had been wasting it trying to have basic amenities that are advertised. On top of the lack of "exclusivity" that were paid for there was no exclusive pool area with fruit/cocktail delivery, the mini-fridge in the rooms was not stocked with anything, and we had to argue with the front desk to get a bottle of water - which we never got. Needless to say the "Harmony Club" inclusions that are listed on the AirCanada Vacations website that we thought we were getting were very much not given at this hotel. Over half the list is not offered according to the staff at the hotel. To say the least the hotel should be taken off your website as both couples feel victimized and lied to regarding the vacation we thought we were booking. When our AirCanada rep arrived on the Tuesday (day after our flight) we expressed our concerns and falsified guarantees. We told him we asked to even more to the Resonance Blu as it is the same resort and another couple we met was given that option. We were met with a hard no from the resort staff as “its not the same and is completely booked out”. The AirCanada rep talked with staff and again the only response staff gave was “oh tomorrow”. We had finally had enough as we were now day two into our 7 day vacation that is being wasted. We told our rep he either needs to move us hotels or we are booking a flight home that day as we could not stay there. He was able to secure us a spot at the Grand Aston but at a $424.80 charge per room for the remainder of the stay. As well as pay for out own transportation to get to the hotel (with all our belongings). At that point we wanted out of the nightmare that we were in and left to the Grand Aston. However we could not get a room there until the Wednesday afternoon. This meant wasting another day of our short trip. By the end of the disastrous beginning we only received half of our vacation and had to pay to get out of it. After our first day (March 24, 2025) we reached out to the travel agent that initially recommended this resort via email with urgent matters and how to leave and we still have not received a response from her (April 2, 2025). This was not our first choice but we were unfortunately swayed due to the "inclusions" that were very much falsified. This hotel will only greet you with false advertisement, little to no service, mould/blood in your rooms and broken beds. The staff were very unpleasant and will ignore you when trying to order food or drinks. The pools were not turned on during the time we spent there and the water was not circulating which caused algae and scum build-up in the pool. Staff would be working at night to attempt to find "company" for the night. We were told by the rep we were dealing with at the resort that this is a common theme that he has been dealing with when coming to this hotel and is also greeted with complaints due to the state of the hotel. Fortunately, he was able to help us move resorts for a cost. If you are looking for a poor experience, with loud music until 4am, inedible food causing food poisoning, grumpy staff, broken beds, and rooms that are a Biologist dream then this is your place.

Best of both worlds

What a place ! Half the resort was loud , great music , beautiful pool and beach ! Drinks were delicious and staff were incredibly wonderful! The other half of the resort peaceful, calming and pleasant! Honestly the best of both worlds !

Okay

The hotel is over rated. 3 out 5 Beaches Beautiful Food is okay, room okay, entertainment is not so good. Music is loud and no variety….. all Techno! Service is very slow.Recommend researching other all adult inclusive resorts.