First and most important… this hotel does not have a beach or ocean access as you would normally think of it. There is a narrow strip of sand with beach chairs leading to a rocky pier where boats come in to take clients out to the reef. That said, the hotel itself is lovely; beautiful pool, nice rooms, modern plumbing, good food, quiet. No shows at night.The town is within a 25 minute walk, with lots of shopping and cafes. You also have easy access to one of 3 ferries which take you across to Playa del Carmen.

This was our 4 th trip to Mexico but first time in Puerto Vallarta. We spent the week at the Dreams resort and honestly was somewhat disappointed. The staff were amazing but the resort itself lacked in quality. The food was very disappointing- we ate off resort twice and had amazing meals. The resort is for families and we were surprised at the noise level every night ! Multiple weddings occurring and very loud music until 11pm . All in all we won’t be booking here again.

The White Sands select side of this resort is well worth the cost. Beach and Pool are fantastic. Large resort, so be prepared to walk. Restaurants are average for a resort, pastry cafe is excellent. Bar staff in the white sands lobby in the evening are wonderful, and the evening music was nice as well. Don’t miss seeing the on site Cenotes, especially at night. The main buffet restaurant La Hacinda is all glass, so the sound is quite loud. If you like wildlife interactions, this resort will not dissapoint.

This was my fifth time at Akumal Bay Beach and Wellness Resort and as usual it did not disappoint. The updated room was fabulous, the views spectacular and the service impeccable. It was nice to see so many of the staff from previous years. Made my stay even better! The food was great especially the 4 restaurants. And the sushi bar was a great choice!

I can't say enough about ABBSR. The staff are wonderful. The food is delicious. The amenities and activities and spa are superb. It is unfortunate that the beach has suffered erosion and it is rockier than I have experienced in the past 7 years, but that is nature. I booked a premium suite and it was well worth the little extra. Building 3 is my favourite and premium booking guarantees it. The complimentary hydrotherapy was a welcome surprise and it was amazing. My only minor negative complaint is that on the evenings where there is no live band (I was a little disappointed that there were more evenings than on my previous visit without live bands) I wish Raymond had done a little more to interact with the audience and motivate people to get up and dance. Last year I remember a fabulous sax player and I was disappointed that he wasn't there to play. I wish the resort was a little more accessible for people with mobility issues. Some of the design elements could be improved. For instance, I fell off the step down from the bar between the two a la carte restaurants because there was nowhere to hold onto to step down. Also, the spa was fantastic but not allowing people to wear their flip flops made it a little difficult to walk because the floor was very slippery. These are all minor complaints. I can't wait to return next year!

The Grand Decameron in Bucerias was always a 3 star resort and we referred to it as the working man's resort. It has sunk to barely a 1 star resort in the last 2 years. We have been going there for 10 years and I doubt we will ever go back. This year the food was the worst I have ever seen it. Not being a picky eater I pride myself on being able to find food anywhere, this year there was more eating off site than I have ever done. The food is bland and repetitive. The rooms are falling apart and I actually had the shower head fall off on my head. This was 4 days days into them "fixing" my shower.paint peeling and flaking from walls. There also seems to be a towel shortage for the rooms. Even the adult pool closes at 6. They used to have brand name alcohol now they have generic white rum, gin, vodka, tequila, and rye. The tomato juice looks like pink lemonade and all the other juices are watered down to the point of being almost tasteless. The only plus for this resort is the location and the majority of the staff are fantastic. Othe than that it has quite literally nothing else to recommend. It is with heavy hearts we bid adieu to what was once an amazing resort.

Someone with kids would do really well at this resort. It does have a heated quiet pool too for adults that had very few children and a lap pool. The grounds were very well maintained and although our room was in a block quite a distance from the main building it was a nice room with a kitchenette and we were lucky to have two large balconies. The bed was comfortable and the maid service was really good. I know others have raved about the food, but I wasn't that wild about it, and I thought the sushi restaurant was sub-par and not like what we get in Canada. The fish was sliced so paper thin you could barely taste it. The Mexican night was great, and the Cowboy night was good too. The main buffet gets a bit boring after a few days, but you can still find something to eat. They do have men driving golf carts that will help you get around if your room is too far from the main building and you have mobility issues and there are elevators. They try hard to make things comfortable for you. The hotel is located between Bucerious and PV it's 400 pesos to PV, 350 to the airport and 300 to Bucerious to give you a perspective.

We’ve stayed at several different Dreams in the past and this Dreams needs to make a few changes to measure up. I’ll list pro’s and con’s Pro’s -We were in a preferred club room(Ocean front 4th floor) and it was really nice and had beautiful view. The maid did a great job. -The preferred club lounge was an amazing and the staff(bar tenders) were excellent. - The preferred club breakfast restaurant was really good. -For the most part the staff were really pleasant. Con’s -Elevators in bldg 7 were out of service and we had to walk up and down four floors. From my understanding most elevators in the resort didn’t work. -All the bars closed at 11 pm and if you wanted a drink after that you had to use room service ( not away to attract a younger crowd) -Not much night time entertainment(had Karaoke a-couple nights, a kids movie and a fire show one night) -Beach is very small and ocean water dirty from the seaweed. The seaweed can’t be blamed on the resort. * I could only recommend this resort if i heard they have made improvements to con’s list

The newly renovated hotel met all our expectations. The rooms are beautiful and we were so pleased that Riu finally overhauled all food menus- we totally enjoyed the Italian the best. The grounds are beautiful. Only complaint is that Riu are catering to Elite not loyal guests who have been part of the Riu family for many years.

We loved our stay at this resort. Beautiful well manicured and clean grounds, beach and pools with excellent restaurants. The staff are warm and friendly. I will definitely be back! Only complaint is that our stay was too brief!

We were disappointed. It needed so many repairs. The air conditioner never worked, the tap in the bathtub was ready to fall off and our fridge door fell off. The food was ok and it was clean.The staff was friendly and helpful.

Our room was very nice spacious and very clean, only thing we would have liked was a mini fridge!! staff very friendly and helpful and grounds were beautiful, we also enjoyed our breakfasts by the pool

Grounds, pools, rooms, public areas are exceptional well kept and are being maintained 24/7. However the food is the same everyday. All varieties are being repeated daily which is not acceptable. The beach is not suitable for swimming.

Love this resort. Excellent service, very clean, lots to do, staff are wonderful they aim to pleasnnnn̈jje you in every way. Staff are amazing. Not one complaint. We had an excellent time We had a butler Sandra. She was in touch with us all the time to see if we wanted anything. Sandra went above & beyond her job to please us. Including checking in with us on her day off. I highly recommend this resort & Sandra as a butler. I plan on returning.

This resort is clean and comfortable with excellent service and amenities. The pools, food, drinks and entertainment all exceeded expectations. The only challenge was getting reservations at the restaurants so be sure to book before you arrive.

Everything went very well until 3 am the emergency alarms went off. I am a light sleeper so I never got back to sleep. Not just once but 3 times over the week we were there. Always in the early hours of the morning. Was very upset by this. No apologies were made to anybody from our group. The flight home was messed up, we were told our flight was delayed so we wandered around only to find out it was a mistake and had to run back to the gate to board. The landing back in Toronto was so hard and sudden that I hurt my back from the hard thump. It was terrifying.

This place is so big you’re easily walking around 10,000 steps a day. The rooms are so big and clean and the view is just amazing. The staff are so friendly and because we went in October (off season) we definitely felt that we were taken care of well and we never had to rush to do anything. There was always plenty of seating and space at the beach and the pools. I will say that the entertainment wasn’t there or as much as the other resorts and I think it’s because when you stay on the adult side, you do get access to the resort that have family, friendly entertainment. However, it would’ve been nice to have these kinds of parties in the resort that we are in.

Vistied this resort October 27-Nov. 3,2027. we were 3 ladies in our sixties. The resort grounds are outstanding with an abundance of mature trees. The resort is small enought to walk everywhere , but there are shuttles that will bring you to wherever you want to go The rooms were well appointed and kept very clean The breach is small but very well kept and did not see any seaweed. The buffet for breakfast was small but had enought to chose from. The al a cartes were amazing. Great food and good wine The best part of this resort are the people. They could not do enough for you

It was the perfect vacation - rooms were clean and spacious, food was plentiful and delicious, grounds were well kept and beautiful and the ocean was clean, perfect and calm. Pools were clean and huge but we spent most the time at the ocean. And loved the walk to our room - the fountains, trees and pathways!! We had access to the 4 middle resorts, so we never ran out of variety for drinks, food or pools. This is a big resort so lots of walking, or there is a double decker bus that runs between the resorts. We have stayed at the Maya Riviera Adult Only a couple times and the Colonial a few times, but this is now my favourite!! Loved the Mexican atmosphere! You won’t be disappointed!!

The beach and food were good. The service was mediocre and at times was very frustrating. Despite being a family resort, no activities for 3 year olds. Silly rules such as no crocs allowed when playing basketball outside, children under 6 can’t go in “kids” pool even when supervised by parent, 25 year old man challenged on his age when he asked to play pool. Waiters, bartenders, front desk staff were cold and not friendly.

I’ve been to about 15 resorts in my travels and this is one of the few that I would unhesitatingly return to. The staff are well trained, well groomed and their uniforms are kept perfectly. Their attention to their guests needs are amazing all always done in a professional manner. The rooms, grounds, restaurants, pools, and all public areas are kept very clean and nicely maintained. The à la cart restaurants were great. The ability to go from one resort to another was a nice bonus and the change of scenery and experiences during the week were a nice touch. I will return.

Melia Casa Maya is an excellent hotel. It's medium sized and appears to cater to families with kids and older adults. There are lots of activities and amenities but it's quiet at night. Our room was spectacular. We upgraded to their premium lodging called "The Level". This includes lots of extra perks. The resort staff were super friendly and accommodating.

The rooms were amazing. Large, clean and everything functioned well. The common areas always kept clean and the vegetation well maintained and trimmed. The water filtration system is fantastic, available throughout the resort. Every bar also has water dispensers with fruit infused cold water. The food was great everywhere. The restaurants did not require reservations or limits. At some there was a very short wait and at some no wait at all. The wait staff was amazing. Highly recommend Daniel at the Spanish restaurant. The activities provided at the hotel were numerous and diverse. James is amazing at the Archery and Rifle Shooting classes, as well as other events too. The equipment in the fitness room is quite new and the atmosphere was great. The beach is fairly small, but it was not very busy. We always were able to find lounge chairs available. One drawback was that you cannot walk along the beach for longer than the hotel width as the water comes all the way up to the retaining walls of the adjacent hotels.

First time staying at a Riu resort and it was excellent! Food at the buffet and the restaurants was above par. Cleanliness of the resort was incredible. Special thank you to Alexis, one of the servers at the morning and afternoon buffet. He was always so smiley and helpful. Great mixture of quiet places and party places for everyone. Only change would possibly be a large “no smoking” area on the beach.

I'll keep it point form: SERVICE & STAFF: Friendly, helpful, and happy to serve. FACILITIES: Exceptionally clean, spacious room with comfortable bed, Ocean View really means Ocean View. Mini bar and coffee in room well stocked regularly. WASHROOMS: Uncannily clean - it was almost weird. Have never experienced such detail to cleanliness. There aren't enough of them though and sometimes there are waits (especially, the women) FOOD: One of the best resorts. Great a 'la cartes, tasty and variety in the buffet BARS: Well stocked. No high-end drinks but plenty of the regular vacation type drinks. BEACH: A bit of a walk. No bar or washrooms at the beach. Definitely the best beach in the strip. Sargassum cleared and kept under control. Issue with smokers on the beach... no matter where we sat, we were always polluted by nearby smokers. Eventually we just stopped going the the beach as a result as we couldn't enjoy it. POOLS: A pool environment for every taste; from Party to Quiet and everything in between. WATER SLIDE: Great fun! A nice feature. ENTERTAINMENT: Pretty normal. Nothing spectacular but nothing terrible.

All was extra. Above our expectations!!!!!!! No complaints!!!!!! Service was amazing!!!!!!!!!!!!!! Food was very good.!!!!!!!!!! Excellent experience!!!!!!!!! We would like to vacation again in the same resort.

Solid 4* hotel. Great facilities, pools, beach. Rooms are nice, well kept. Service is good. They don’t have servers around the pool though. Great gym! Good is very good for break and lunch. Dinner underwhelming, like most places.

The entertainment staff is amazing. Lots of activities going on in the pool. The rooms are kept clean. The whole resort is very well kept. This is my second time here and both times I found that the food in the buffet is just warm. The pool was not cleaned each morning as there were alot of bugs floating around.

The level of service has dropped somewhat.Nobody cleaned the sun loungers on the beach.There were often not enough towels in the room. the evening entertainment is very boring.There were no towels in the quiet pool in the evening.

It’s a small hotel with limited restaurants. If u are going on a low budget. It’s a good option.The check in was hectic and limited options on restaurants for dinner. No balconies on ocean view rooms.

We had an amazing time from the minute we walked in to the day we left everything is super clean food was amazing and the staff will treat you like gold five Star Plus definitely. The only thing was the seaweed in the water they try as best as they can to keep it clean every day but nature is that way and I guess you can't do nothing about it.

Viva Maya Playa Del Carmen wonderful resort,small easy to get around. food ( More options would be nice. same stuff most meals)rooms ,activities, Pools Beach All spot on Pool party Every Sunday at 3pm ..Recommend. and We would return

We loved our family stay at the Barcelo Maya Palace! We traveled with a baby and some very picky eaters, but everyone actually enjoyed the food and the resort. It’s perfect for families - great meals and an amazing staff who made the trip unforgettable.

We were impressed by the lovely room, comfortable bed and short distance to the pool and dining areas. The staff were very accommodating and pleasant to deal with. The food was wonderful and lots of variety to choose from.

We accompanied our family members who were celebrating their 50th wedding anniversary. We introduced them to the resort and this was their 4th visit. We had a disappointing start. Due to maintenance we were moved twice to different rooms. The anniversary couple were put in less than expected accommodation. When I went to get them moved for the 2nd time I was surprised that there was no discounted offer to move them to upgraded rooms. It cost us an additional $725.00 CAD to get the upgrade. Apart from that start everything else was as expected from staff/ food and activities. In the past 10 years we have never entertained other resorts. This visit will change that thought.

The resort lacks entertainment at night after dinner this place is dead only 3 shows during our stay, When you pay for a 7 days all inclusive vacations this term of 7 days, is not correct, On the last day we were told my AirTransat staff to be at the Lobby by 6:00 am to check out to be picked up at 6:30 am, so how much do you enjoy your last day when you have to leave that early. The original departure time was at 7:35 pm so what changed?

The staff at the Haven were amazing. The facilities were top notch and the food was excellent. There was no shortage of offers for help or beverages and we were overwhelmed with the friendliness of the wait staff and bar workers. We would not hesitate to go back again. The swim up room was wicked and catered just like pool side. Five star review from us. Thanks to all at the resort.

Right from day one while waiting in a long line to check in the Staff showed their expertise is customer service! Javier saw we were tired and brought us cold beer, He then got Jose who ushered us into a premium lounge to cool down and check in! From there it just kept getting better! Our rooms were perfect with huge bathrooms,beds and even a balcony! Food was excellent and non stop. Hotel was always being cleaned and in order. What made all the difference was the following staff! Laura Pat, Rogelio Jimenez, Enrique these three were the best bar team ever kept everyone so happy. Laura often worked with dienna i think her name was but often woth another named Yoselin who was amazing wherever she worked.loved her at the top side and adult pool. The other bartenders and staff were also outstanding but the ones I mentioned make me want to return just to have fun with them! They went the extra mile always. Now we did have some minor issues but Jose was quick to get those addressed and the supporting management was on the ball to make sure mistakes did not continue. I have worked in hospitality my whole life and now im a retired chef who owns a small country restaurant so watching these people work so well together while I sat around and relaxed made my vacation exceptional...lol I wanted to work with them ....almost .I look forward to the prestine beach, service and camaraderie next year! Chef Germain

We booked Preferred Status which gave us use of all facilities of both Catalonia hotels . Restaurants were excellent, pools beach and entertainment. We would book at this facility again in the future.

We booked Preferred Status which gave us use of all facilities of both Catalonia hotels . Restaurants were excellent, pools beach and entertainment. We would book at this facility again in the future.

The whole resort was nice to get around, the staff helped my wife every chance they had. With her disability, it was hard to get around but the staff helped whenever they could. Would we go back? Yes in a heart beat

Just returned from a 7 night stay at parisio Maya Suits. The resort is stunning and massive as you have access to the 3 resorts below the Maya level. The grounds are meticulously maintained and beautiful, the attention to detail is evident. The food was abundant and always a great selection in the buffets. We had 3 al la carte bookings and enjoyed them all. The beach was nice but going in sargassum season you can only expect it to be ok, the resort had installed sargassum barriers to help and it has bit the water didn’t have the turquoise colour that we all love. Sadly Mother Nature rules here, having said that the resort is constantly cleaning the beach for everyone’s enjoyment. The staff are friendly and more than accommodating for any requests.

It's our fourth time to this hotel. We love that it's beside the golf course. The staff is extremely friendly. The a LA carte's restaurants are very good. The lobby bar is nice. The snack bar has good food and Jesus the waiter is the best. Thank you for another great vacation!

Unfortunately, our stay was just okay The al-acarts were non existent as we could not get into them until late, if at all. The Buffets were just okay for dinner. The rooms were dated and in disrepair. no ice machine. The ocean was unswimable and the beach was just okay. On a positive note: the staff were extremely friendly and very accommodating. Shows were very good, the cenote swimming, wildlife, scenery andbu6 ruins were good.

I usually go with hubby who likes the rainforest vibe. This time I took my niece for her birthday. She absolutely loved everything. Small resort with access to 4 others providing so many options. All the excursions booked had hotel lobby pickup. I really appreciate that since Hyatt took over the resort has put in hand rails going up to your room. I like the 3rd floor so you are on the treetops. You may be as social as you like or feel private if you need. Some younger people are repeat visitors. In 10 days we did 6 ala cartes, 4 excursions, and a show. We did Zumba at the party pool followed by volleyball. Going in September meant fewer crowds but the mosquitoes were lil snipers. When I go in April I don’t need big spray but we had just enough for our stay. The staff are always nice and helpful. Service is excellent whether you tip or not. So if you find you don’t have it on you don’t feel bad. Entertainment hasn’t seemed to change and becomes repetitive after a week like most resorts. Niece and I celebrated our moment with matching tattoos at the Hacienda. It was my first and I picked it out. Niece is talking about returning with her partner. I find the rooms spacious but I will return and get the penthouse. Love the extra space and the rooftop deck with small jacuzzi. I am so glad the pool restaurant still has personal service and many of the staff hasn’t changed.

Just about everything was wonderful, there were the restaurant randomly closure that was very disappointing, although the buffet was good, there really wasn’t much for options on the Saturday evening, this is a great place and I know we will be returning soon

We spent a week at this resort in October, it is our second visit here. The service continues to be excellent, the grounds well maintained, and a good selection of food and restaurants. We had a challenge with our suite mid way through the stay that was quickly and effectively dealt with by the hotel with a superb accommodation. The staff made this right - that is great customer service, and that alone is worth another repeat in the future. Well done PYP concierge and duty staff. The staff of the resort are consistently doing maintenance and cleaning around the resort. The grounds maintenance were active every day, but not intrusive. We had red flag days at the beach, and a rain overnight with a sprinkle or two in the day time, but the pools were open and warm and we had sun and warmth every day. The hotel honoured our ask for room location, an added bonus.

Stayed here Oct 12-19th, 2026. Wonderful smaller resort, very clean, and wow, incredibly delicious food. No buffet at dinner but we had no problems booking all the restaurants at desired times. Perfect for families!

We love everything about the Barcelo. This is why we have gone there 8 times. We booked the Beach and it closed during our time we were expected to be there so they upgraded us to the Palace. Rooms were large and clean. Staff were very friendly and very hard working. LOVE the huge pools. Food was excellent, especially the French and Brazilian restaurants. Weather was great. Would definitely return in a heartbeat.

This is my second time visiting this resort this year. I stayed here in April with my husband and then in October with my 2 daughters ages 20 and 17. Rooms are the exact same whether staying in a room with 1 king bed or 2 double beds. They are wonderful, air conditioner fantastic, balcony with a drying rack very handy. Bathroom is spacious, double sinks, walk in shower with lots of hot water and bathtub and separate toilet for privacy. Stocked mini fridge daily with beer and pop and daily refills of chips and nuts in room. Beds are comfortable, day bed was made up for one of us and very comfortable. The single pillows were great for the day bed and on king beds however the long pillows provided on double beds had no stuffing inside so definitely ask for a few extra singles. Only a couple charging ports in the double bed room (our king room in April had more outlets) Rooms scattered throughout the resort but only a few minutes from a pool, huge 4' deep never ending pool with a swim up bar. Another quieter pool not too far away with more comfortable cushioned chairs, more of an adult pool with a walk up bar. Dining area is to the one side of the resort, 2 buffets and 2 a la carts. Food was good everywhere. I am a picky eater but could always find something somewhere. Italian restaurant in the mall was my least favourite salad bar and options but the pizza was excellent. I chose Palace over the other Barcelo hotels because the food was better and that was important to me but you could definitely go a cheaper route if you have a wider food pallet and stay at one of the other family resorts. Transfer from the airport took 1hr 20 min but we did need to make 2 stops to drop off other people at their resorts which took up a little time. The shuttle was air conditioned and roomy. We did a half day excursion ATV, Cenote, 3 Zip lines a wonderful Mexican lunch and snorkeling, highly recommend. Cost for all 3 of us was about $320US In April we snorkelled in front of the hotel and saw turtles, this time we saw stingray. It is hit and miss with the seaweed but the hotel staff is out there every day shoveling it up when needed. Lots of coral in front of this hotel, just walk a little bit down the beach for better swimming and white sand. I would definitely visit a third time :)

This is my 2nd time and can't wait to return. The staff are so welcoming, helpful and so pleasant. They are a joy to be around. Liz & Jorge in concerige arranged rides and picks ups. The entertainment crew Abigail, Fabian and Tiko were so much fun made everyday at the pool. Miriam in the breakfast buffet knew our drinks by day 2 ? Loved our stay at Sian Ka'an Escape

Checkin and checkout was fast. the bell hop was very nice and helpful. The pools are nice and the beach is really nice if seaweed doesn't bother you. The pictures of the rooms on the internet looks amazing. Reality, the room is clean but, dated and had to have the chairs replaced because, what was there was very dirty. cracks in the floor and bathroom tiles. The second night we had to change room, we were under the speakers of the lounge were the DJ played, very loud. 302, was moved to 502 a lot better. Food at the main buffet,Mexican, Japanese and the Italian resturants was good. All the others,the food and service was awful. They cater more to the Mexicans and White people. Which, I found very disappointing. My family was feeling invisible at times except,the white ones in my family. If you can't treat all people the same, then that's a big problem.

Waited for luggage when room was ready. It never showed up, after an hour we went to the lobby and found our suitcase sitting there. When we told them, they just give us our case and we ended up taking it to our room ourselves. We found the food not hot in the buffet, our granddaughter got glass in her foot by a bar that had not been cleaned up. Some staff where very unfriendly which was strange for an all inclusive. We love Mexico and go sometimes four times a year but wil never go back to this resort.

The resort was amazing, food, entertainment, pools and amenities were phenomenal. The staff was great and very helpful. I have no complaints other than the double bed sizes for the family rooms. They are European doubles and you can hardly fit two people in a bed. They need to be using queens so people can fit comfortably without risk of falling off the bed while turning over. Rooms should not be classified as for families with this bed size. Regardless of the pull out bed.

We enjoyed our stay.the staff is so friendly and do more than expected. There is food for every taste.rooms are spacious and bedding is changed daily. If there is a problem, they attend to it right away.

Hotel rooms are great, nice views - beach (minus the little sargasm). Staff were very helpful and supportive all through the resort. Entertainment is alittle lacking compared to other resorts- Even the rooftop was underwhelming opened once with no one in attendance. The food was not that great compared to other resorts I have been to - they can do better.

We stayed at Bahía Príncipe Grand Tequila at Tulum Mexico. The resort is immaculate, easy to get around, has 3 alacarts, and 2 pools. The staff were awesome especially Lourdes, Alex,and Jose in Cozumel alacart. Bellboy Raul gave excellent service. Smokehouse alacart had awesome beef ribs,brisket,and burger. We stayed in September 2026 so had access to all 10 alacarts. Great place to relax and enjoy the activities.

Myself, husband, son, daughter in law, 2 grandkids and a friend went October 1st to 8th, 2026. This resort has been updated, the beach was a little rough but as we all know it was hurricane season, however we still got to swim was not too bad, we totally enjoyed the pool also and the rooms beautiful and food totally 5*. Our family had a great time; they are all looking on when they can return.

Great Vacation at Barceló Maya Palace! We had a fantastic vacation at Barceló Maya Palace! The resort is beautiful, with well-maintained grounds, amazing pools, and a great overall atmosphere. It was the perfect place to relax, enjoy the sunshine, and spend time with friends. The staff were excellent throughout our stay! Everyone was friendly, welcoming, and worked hard to make our experience enjoyable. We really appreciated the variety of dining options, especially the access to the à la carte restaurants. The French and Japanese restaurants were definitely our favourites and highlights of the trip! The only real disappointment was the amount of seaweed, which unfortunately made the beach pretty much unusable during our stay. Of course, this is completely out of the resort's control, and we certainly wouldn't hold it against them. Like any large resort, there are always a few little things that could be improved, but nothing that took away from our overall experience. Overall, we had a wonderful vacation, made some great memories, and would definitely consider returning. Highly recommend Barceló Maya Palace!

Love this place! Been there 4 times now, and the food, staff, cleanliness, comfort, entertainment, and beauty of this resort is spectacular. Had the unfortunate experience this time of arriving at their grand opening after renovations to encounter unfinished work and was not expecting to endure constant noise, unopened restaurants, and false overhead warnings. Unsure if I can blame them for this inconvenience, because it is a wonderful place.

The grounds were beautiful! The Staff amazing and the food was delicious. My spa session was the best! The pool was clean and the attendants so kind and helpful. The front desk was helpful. And entertainment was great. As part of the spa you come an hour before your session. You have an attendant with you all the time. There are so many therapeutic pools a sauna and a steam room.

We just came back from an amazing 7 day stay at Dreams Natura. We travelled with a group for a wedding. I would come back to this resort for sure. One of my daughters has several severe food allergies and i have never travelled with her to another country before and i was extremely anxious about it. The front desk was amazing at check in , took down the information and relayed it to all the restaurants and the chefs and the managers of the restaurants. The head chef and the concierge manager came right away and talked to us and took all her allergy information. They made special meals for her for our whole stay for breakfast, lunch and dinners at the buffet and the a la cartes and even room service and poolside service. Special THANK YOU to Enrique ( manager of the buffet) Chef Alejandro, Javier Espinosa, Claudia and all the staff at the Concierge desk and many more, i wish i could list all their names. They went above and beyond truly every day and put my anxiety to ease. They were amazing. Now in terms of the overall food quality, there wasnt as much selection at times as other luxury resorts ive been too. The A La Carte restaurants were pretty good, but not all were open every night. Overall i have been to worse and ive been to better. The service was great though! The resort was beautiful and clean, lots of room by the pools, great poolside service, great shows in the lobby and theatre every night. The only downside is the rooms facing the ocean can be a bit loud every night with the music from the lobby show. So if that bothers you maybe ask for the other side the garden view. Beach sand was beautiful and white but unfortunately the ocean at the time had alot of seaweed but you cannot control that. The room was great, bed was comfy, pillows a bit lumpy but not bad, room was big, bathroom was big, shower pressure was good, House keeping was great too. The wedding we attended was absolutely amazing! We had an amazing time! They went above and beyond! Also super close to the cancun airport. Lazy river and slides were alot of fun, also fun kids activities either in the kids club or around the pool. I recommend this resort!

I first want to start off with the staff who was absolutely fabulous. It didn’t matter who we were in contact with, they were absolutely amazing. The food was not as expected for a 5 star resort. I enjoyed Gustos, Braza and the Sushi Restaurants. The menu was on repeat too often as well. I don’t like the design of the buildings and they were run down in many areas. Great selection of pools and the beach was nice.

The rooms are clean and spacious. Mini fridge is always well socked. Turn down service and fresh pool towels in my room each evening. Room service, fabulous restaurants and a pool side food truck. The staff are friendly. Overall a great resort

Second time here and second time in Mexico! We absolutely love this resort. Did not like how they sent a letter to my room no smoking on balconies. 10/10 otherwise Food always hits, Workers are amazing!! Staff always so nice to us. Do not go if you do not like wildlife. This is their home, do not wish death on them. They are so sweet the Coatis, and iguanas and such. Staff do their best so patrons aren’t bugged by them. But it’s their home remember this. Sad that the prices will be going up due to Marriot Purchase, will most likely not be returning if too expensive but this is well worth 1200-1500 CAD for 7 days

This was our second time.to Bluebay , once again grounds are still dated with leaks on building 4 but with that being said food was good , drinks were cold and staff was great. Great budget resort. We even made friends with one of the waiters and enjoy a day at playa del carmen with them. We will be back again in the future.

Our goal was to just relax, forget everything else in life and that’s what we did. Drinks from the swim up bar and laps around the pool. Enjoyed all the dinner options and a few evening activities. Got plenty of rest. Service was friendly and reliable.

Resort is always clean, everywhere. Food is better than most similar priced resorts. Staff are awesome, always friendly and helpful. Rooms are nice, with liquor dispenser. Its a nice quiet relaxed resort, not a loud noisy party resort.

The check in was fast and efficient. Front lobby was under construction so the bellman guided use to temporary lobby and then to our room. We booked a basic room and it was in great clean condition. The balconies are very small and we were on third floor so basically not useful. Only room for two chairs. The beds were comfortable and room was spotless. Housekeeping offered to change all bedding every three days . Wow we weren’t used to that!we got extra towels and no problem,. There is evening entertainment with some very talented musicians. The resort is almost totally smoke free with a couple small out of way spots for people to smoke…..À welcome thing for us non smokers. There is several spots to hang out an open air lobby a lobby bar with specialty coffees offered at bars. The hotel has a coffee shop with specialty coffees offered from 7- 6 pm. They also offer pastries and sandwiches at coffee shop. Bring a water bottle they have water fill stations in every building and you can cool it in the fridge in room. They offer reuseable cups at pool bar area..By snack bar there is a drink station featuring juices and water in reuseable cups. The snack bar has several choices and you can come right from beach to eat. The buffet has several choices and with different themes. The à la Cartes are a go to . The service is very attentive the selection has lots to choose from. You really need the viva app. The app has all the menus and themes and information you might need. You can also book the specialty restaurant through the app. The beach was quiet and we saw lots of marked areas where turtles had laid eggs. The beach had lots of shade or sun and plentiful loungers. The vendors were not very aggressive and did not hassle anyone. Unfortunately the seaweed was present most days you could wade through to clear sections but not always. The seaweed also gave off a foul odour,,,,like sewage. The beach was cleaned and cleaned constantly the work very hard at removal. The white sand was easy to walk in either direction and a decent hike. There is a quiet adults pool with its own bar set back closer to à very well equipped gym . There is a decent children’s area close to adults quiet pool . There is also kids pools of different depths closer to main pools. The main pool was finished getting tiled in record time and a smaller pool was done in a couple days. Beach towels were easily available . Pools were warm ocean was really warm and hot tub was also warm. Lots of activities to join in , we did not try the trapeze….. our second time here and it is a good fit for our needs.the only thing I did not like is the wildlife walking thru nature trails when people feed the raccoon like ones they swarm in groups .Otherwise if not fed very low key and a nonissue. The other pig/rat type animals are much more timid and just wander around. For families or groups they offer adjoining rooms.The wifi is only spotty in the rooms otherwise good reception .

We had an amazing week at Bahia Principe Luxury Akumal and would absolutely return. From the moment we arrived, the staff really set the standard for our vacation. We found the resort clean, beautiful and very well maintained, and we felt comfortable and safe throughout our entire stay. One of the biggest highlights was the staff. Our concierge service was excellent, the shuttles around the complex were frequent and convenient, and whenever we needed something, the staff genuinely tried to help. Even little things made a difference, like having our minibar changed to Pepsi and water based on what we actually drank. We really enjoyed the pools and the relaxed atmosphere around the resort. We also loved being able to explore the other Bahia properties in the complex. Having access to different pools, restaurants and areas made the resort feel much larger and gave us something different to experience throughout the week. Our romantic beach dinner was one of the highlights of the entire vacation and something we will remember for a long time. We also enjoyed several of the à-la-carte restaurants and had some excellent meals during our stay. There are a few areas we think could be improved. Late-night food options were quite limited, and the room-service food was disappointing compared with the rest of the resort. We also found restaurant availability difficult at times. Better signage and clearer food labels would be helpful, especially when exploring the different properties. We would also love to see better milk or cream options for coffee. Those issues were relatively small compared with our overall experience. What stood out most was how comfortable and relaxed we felt at Akumal and how hard the staff worked to make guests happy. We enjoyed our stay enough that Bahia Principe is somewhere we genuinely want to return to. Thank you to everyone at Luxury Akumal who helped make our vacation so memorable.

We had a wonderful stay at Sandos Playacar Beach Resort in Playa del Carmen. The hotel was great, and we were really happy with our experience overall. It was a fantastic Mexico getaway and a trip we thoroughly enjoyed. We would happily recommend this resort to anyone planning a vacation in Mexico.

We had a great time staying at Generations Riviera Maya resort. Our room was a ocean view swimout on the third floor. In fact, all rooms at this resort are ocean view. The staff were very friendly and accommodating and the food was really good. The beach did have a lot of seaweed but then every resort on the Riviera Maya has the same issue. All in all, we highly recommend this resort and would stay there again.

We did a girl's getaway at this resort in The Diamond Club. Let me start by saying that the short drive from the airport to this resort was AMAZING. No two hour drive to the Mayan area. Having been to several resorts in the past, I do have to say that the Royalton Riviera is in the top two when it comes to the overall experience. The rooms are large, beautiful and always very clean. There are so many pools and they are all beautiful and clean. We loved the three pools in our area the most. We met and spoke to so many people from all around the world. Loved, loved the atmosphere in the Diamond Club. The grounds are well kept and we rarely saw any bugs, not a single bee at any of the bars. The staff in the pool area and the restaurants were always so kind and went out of their way to make us feel special. A huge shout-out to our bar tenders, Oscar and Emanuel, to our towel boy Juan and to a wonderful server in the Buffet named Oscar. With the cost of food these days, we expected to be disappointed but instead, we were very impressed with the quality of the food in the buffet and most restaurants. We did not enjoy the Caribbean or Steakhouse restaurants. The Italian and Japanese restaurants are a must. For lunches, the buffet is open as well as a few restaurants like the Italian in the Family section. They also have food trucks at each pool section. They were practical but I prefer a lunch restaurant by the pools. We had premium drinks at the Diamond Club lounge and pools and a large bottle of Baileys and wine in our room, as well as beer, juice and pop in our mini fridge. All the bartenders made us amazing drinks throughout the week and treated us like royalty. Unfortunately, the beach was unusable because of the algae and the smell coming from the ocean. I am not a beach person but I do like to walk the beach in the evenings. But our biggest disappointment was the entertainment both during the day and in the evening. There were no obstacle courses or fun games like I have experienced in the past. The entertainment staff was small. They had simple games like Bingo and water polo but did have 2 short foam parties in the main pool twice in a week. At night, they had a few fun evenings such as The White party and the Karaoke night but most other nights we were very disappointed. Even the shows that seemed to be hired externally were very short and not the best (Micheal Jackson, Mexican, Fire Show). I did hear from a few other guests that since the rise in the costs of living, many resorts chose to cut costs mostly in the entertainment department so as to not affect other departments such as food, cleanliness and hospitality. We are 4 middle aged woman who have been to many resorts. We made every day count by interacting with staff and other guests. We all found the Royalton to be probably the most beautiful resort we have been to, we enjoyed the food (not bland like most resorts), we spent a lot of our vacation in the pools, did a few excursions not too far away and simply had a wonderful week in the sun. We definitely recommend vacationing at this resort.

We had a wonderful stay at the resort overall, and I especially want to give a huge thank-you to Eduardo from Seek & Go for going above and beyond to help us. Eduardo was extremely helpful in assisting us with choosing the right excursions, but what really stood out was how much he helped us when my sister-in-law accidentally forgot her medication for her kidney transplant. This was a very serious and stressful situation for our family, and Eduardo truly became our lifesaver. He went out of his way to help us figure out how to get the medication. Without his help, we were seriously considering booking a flight for my sister-in-law to return to the U.S. just to get her medication. Unfortunately, we were disappointed with the assistance we received from the concierge. We asked for help, and although they told us they would contact a pharmacy and update us, we never received any follow-up, even after 2–3 days. It felt like they were already overwhelmed and too busy assisting other guests. In a situation as urgent as ours, we really expected more effort and communication from the concierge team. The lack of follow-up was a major disappointment. That said, aside from this experience, we enjoyed our stay. The food was delicious, our room was clean and comfortable, and there were plenty of activities to enjoy at the resort. Overall, we had a good experience, but Eduardo deserves special recognition for his kindness, effort, and genuine willingness to help. His assistance made a huge difference for our family during a very stressful situation. Thank you so much, Eduardo!

It’s small but has all you need. The beach was not good because of seagrass but that’s nature. Glad I went would I go again? No was not for me. The staff was great and like to thank them all especially Eduardo Christian Eddy Chicken Jess Rio for all their work to keep things great. Joanna at trip central was awesome with our booking.

We just returned from a 7 day trip here at iberostar selection riviera cancun …. We were in building 1 - with swim up , outside jacuzzi and inside jacuzzi. The room itself was beautiful and larger than expected. from speaking with neighbours we learned that some have 2 double/queen beds and some have 1 king size bed. The outside jacuzzi was not often hot, however the water temps were never cold even in the main pools. the jets were nice , and if we wanted a HOT jacuzzi we had the option to use the one in our room which the water got really good and hot in there. Building 1 swim ups attach directly to the main pool area where the swim up bar is , and where most afternoon activities were held. We discovered that the swim ups in building 2 where not attached to the main pool , and were directly infront of the Members only swim up pool/bar. Building 2 - as mentioned lots on this page gets the most sunshine during the day… it often was over building 1 by noon or shortly after.. which was no bother for us bcoz we could easily swim to main pool area to chase the sun if we wanted. building 2 is more “private and quiet” with more sun. it was still plenty warm without the sun however. Now onto food - The buffet was surprisingly good! there are daily themes (asian , mexican , even a steak and lobster evening) which kept the options flowing and changing throughout the week. The À la Cartes did not require reservations, or pre-planning .. but there was sometimes wait periods depending on what time you chose to go. (they take your phone number and text on Whatsapp when your table is ready so you don’t have to stand around if you don’t want to).They have several à la carte options open each evening from 6-10pm. Options include Spanish, Mexican , Caribbean, Italian. There was also a fire oven pizza “shop”, pop up bbq , pop up taco stand , and other random pop up goodies like popcorn , civeche, ice cream. During our stay only 2 main restaurants were open each evening and rotated back and forth while buffet and pizza where open everyday. I personally give all dining inc buffett an easy 5 star. i was beyond impressed by the food quality and options. There was also room service from 11am-1030pm , we had that several afternoons and it was also fantastic ! (chicken fingers and fries, club sandwiches, quesadillas etc) which were all yum yumm as well. desserts were also plentiful at all options. Entertainment- There was daily entertainment during the day and evening . And in the entry of the buffett you would find a daily calendar listing all events for the day. Also when you turn on your TV the main screen would list all event schedules for the day/week. The evening shows were absolutely amazing from circus to fire show , live music etc .. All that we attended surpassed my expectations!! The afternoon entertainment staff at the pool were so fun ! foam party was a great time ! The beach - As mentioned lots the beach is long , but not very wide.. It’s deff plenty to enjoy if that’s you’re thing. The seaweed was deff in full force though, and bcoz we’re both from “beachy” areas we were overly worried about missing out on a massive beach. it was certainly enough to enjoy . Overall service was incredible, always smiling faces and willing to help staff. Building 1 had a “butler” who walks around all day long offering drinks - special shout out to Mario ; he was our guy !!! pushing margs at 9am LOL, we didn’t argue often haha ! When you check into your room your provided 3 large glass refillable water bottles and there are several drinking water refill stations around the resort. The room key saga ; NO MORE .. bcoz this resort uses bracelets that get you into your room so no need to ever wonder if you’ve forgotten it behind you when you leave, or searching your pockets as you arrive. Animals - There are some raccoons , coatis (soo cute) and lizards. but they mind they’re own business. saw a raccoon climbing in a trash can , but what do you expect from a trash panda ?. We were super impressed by the lack of bugs. we only had mosquitoes one night and it was after a good rain , i usually get eaten alive all week long on vacation and only came home with 2 bites and never once had to dose myself in bug spray ❤️. only saw one spider all week , and he was outside so no biggie there either. Shower pressure and temp was good, and spacious. i could go on forever , but i think i’ve covered a lot of important parts for now . there is a convenience/ souvenir shop in the lobby as well as a “high end” bikini and sunglass store. we ended up negotiating a good price for some versace sunglasses ❤️ Lastly ; and something i had not seen posted prior to my trip. there is a TATTOO parlour right on the resort ! I got a beautiful tattoo of a sea turtle on my arm , he was insanely fast and talented. Prices were very fair as well. my ONLY downside to this resort is how PUSSSSHHHY the “time-share” , “members club” people are in the lobby , from the moment you check in they harass you to attend a breakfast which is 1.5 hours of them trying to convince you to sign up for a membership. I highly recommend you be assertive with them or they will harass you everytime they come in your vicinity for the entire week. They mostly linger around the lobby , but sometimes float out around the main grounds as well… They were literally relentless, but other than them i have ZERO negative to say about this place, or the staff. Rather than photo bomb a bunch of pics - please ask and i’ll be sure to share … i took a GAZILLION photos , so there’s a good chance i have anything you want to see. Most definitely will be returning there again in the future !! ❤️

We enjoyed this resort. Everything was great. Rooms were simple but had everything you needed. They were clean and nice and cool. Grounds were constantly maintained and impeccable. Pool was great beach was huge.

My stay at Ocean Riviera Paradise was amazing all the staff and people on the resort was friendly, warm hearted and happy. The staff was always willing to help out in whatever your problem was. I was very impressed with the manner the resort was kept always clean and everything was always in placed. I will definitely come again and share my experiences with friends and family. Thank you for your hospitality.

We have gone to this resort 8 times now, and would rate it very good. They have installed a floating barrier well off the beach which keeps most of the sargassum weed from coming ashore. Also, since last year, the coati population is much lower, and they have put simple locks on the garbage cans to try to keep the animals out, but they are smart enough to defeat the locks. Good try, but better locks would help a lot more. Also, they need to have more highly visible signs to discourage people from feeding them.

We had stayed last fall at the Barcelo Maya Riviera for my 60th birthday and our daughter and son-in-law’s honeymoon. We were so impressed that my wife and I decided to return this year to celebrate her 60th birthday with our sons. Upon arrival we checked all 4 of us into 2 separate rooms and I informed the front reception personnel that one of our sons had a severe peanut allergy and to keep them out of their room which they noted, and also asked them if they could send something up to our room for my wife’s birthday celebration to which they said “they’d try.” Last year they sent to both our room and our daughter’s, a special dessert and a bottle of bubbly for our separate occasions. It made it special and memorable. This time, even after a few days staying there, they kept restocking peanuts in our son’s room even after talking to a supervisor at the front desk about how serious of an issue this was to his health. I felt like it wasn’t taken seriously and even though I was told the manager would be notified, there was zero follow up and more peanuts stocked daily. My wife also never got any special treats in our room for her birthday. Between our 2 rooms we had to call and make daily reminders to refill the fridge with water in order to brush our teeth, restock towels that weren’t during daily cleaning as well as restocking Kleenex, body wash and soap, all which were included in the price of our room and became a real annoyance. Only one night of our 7 day stay did we get a knock on our door with staff asking if we needed refills on anything. On our arrival day, we booked all the restaurants for the week both at our resort and 4 others that we could choose from. We were surprised that many restaurants were completely closed on certain days, so we were limited in choices of where to eat as well as day and time and had to pick some times as late as 9:45 which wasn’t ideal. We found that the later seatings we were very rushed with food coming out cold, and lights starting to be turned off in the restaurants while we were hurried to finish our meal. This happened at the Santa Fe (American Steak House) restaurant, The Rodizio (Brazilian Steak House) and the La Comedie (French restaurant), on our 3rd visit (due to limited choices and times), where the power kept surging and we actually couldn’t leave, because the doors wouldn’t open for a bit. There was a convention happening at our resort late in the week and when we tried to take the bus for our dinner reservation at The Palace, convention participants dominated getting multiple buses so that hotel guests were denied boarding and told to get off. My wife and one son were taken by a golf cart that seated 2, but with the driver there were 3, and my wife had to hold onto our one son so he wouldn’t fall out. It was a disaster. Upon return I voiced my frustration with the front desk supervisor who didn’t seem too concerned about not having transportation available to guests staying at the resort. The accumulation of deficiencies made what should have been a relaxing and enjoyable holiday into one in which we were glad to return home. This was not the vacation that we had anticipated it to be and we really hope that they make some serious improvements, especially with them knowing about the severe peanut allergy and yet still stocking peanuts everyday into our son’s room. That could have been fatal.

Nice place. Good rooms, great food. Beach and pools were nice. We went during low season and prices were great even though it was a tad hot we didnt mind. Sunwing, nexus and tripcentral did a fantastic job!

Everything was good in the hotel. My agent Lawrence was very helpful too in booking and in everything. Resort was beautiful and lots of wild animals in it. Definitely a jungle vibe. Amenities was good. The show was just ok they keep on cancelling even on a good weather. Beach was terrible but the resort overall is good

We had such a wonderful experience staying at this all-inclusive resort! Our entire trip was relaxing, fun, and filled with beautiful memories. The resort was beautiful, the food had plenty of options, and there were so many activities to enjoy. Everything made our stay even more memorable. One person we especially want to recognize is Eduardo from seek&go, who went above and beyond to help us during an unexpected and very stressful situation. My sister, who is a kidney transplant patient visiting from the US, accidentally forgot her medication. Since our phones were not working properly in Mexico, it was extremely difficult for us to contact pharmacies and locate the specific medication she needed. We initially asked the concierge for assistance, but unfortunately, there was very little follow-up or effort to help us locate the medication, which made an already stressful situation even more difficult. Thankfully, Eduardo stepped in and went completely out of his way to help us. He even went to the pharmacy himself and contacted different pharmacies we had found through Google to see if they carried the exact medication my sister needed. His kindness, patience, and genuine effort meant so much to our family. Words cannot express how grateful we are. Eduardo was truly a lifesaver for my sister, and we will forever appreciate everything he did for us. Overall, we had an amazing stay and would definitely consider coming back. The experience was made even more meaningful because of people like Eduardo who genuinely care about their guests. Highly recommended for anyone looking for a fun, relaxing, and memorable all-inclusive vacation!

We had a great time at this resort. The staff were amazing and kept the entire place spotless. We knew that it was a smaller resort with not the same amenities as some of the larger ones(swim up pool, stocked fridges)which we were fine with but do your research as to not be disappointed. Beach was great and you can walk forever on it. Entertainment staff always had something on the go for people to play or you could easily keep to yourself to just relax.

The resort was beautiful and indeed a hideaway far from the main highway. The restaurants were excellent but some of the menus were limited to only a few entries. The service was very good and the rooms were spacious and well acquainted. We had to change rooms because the top floor of the diamond oceanview Terrance has a second level leading to the roof sporting a jacuzzi and lounge area which my wife could not access but the transition to one floor lower was done without question and only our comfort in mind. Our suite had a butler who was very hard working and gracious but we did not receive a turn down service which was part of our package and went a day with no housekeeping at all but this might have been attributed to the room change. The service at pool side was amazing and any drink we ordered out of the norm was put together for us. We had one bad dining experience at the Armadillo tex mex restaurant- my wife ordered the lobster dinner for an added price and after waiting close to 90 minutes for our meal we just walked out and went to the buffet. The manager found us at the buffet and was very apologetic but there were guests who arrived at the tex next after us who were done there courses and leaving while we were still waiting which made me question why the lobster dinner was taking so long and whether it had been frozen but in all fairness I didn't ask, it was my choice to leave. If you want to take a taxi into Cancun from the Royalton a round trip will be about $140 American currency which we did take advantage of for a wonderful Sunset cruise on a galleon which included a surf and turf dinner on board. Because we booked the diamond suites we had private checking and checkout and had many privileges such as priority reservations for the 10 dining rooms and many other extras from bedding, robes and slippers to top level alcohol and a private adult pool and chez lounges around the pool. I was a bit disappointed in the evening shows as they were more kid and family oriented with no adult themed Broadway or nightclub performances in their theatre but no hardship as we enjoyed them regardless. All in all for the money and value we were very satisfied and happy with the resort. Kaylee Toth, our tripcentral agent was the best we have ever dealt with and I will make it a point to book with her again. John Arnold- September 25th, 2026

I would not go back to the Mayan... The coatis are everywhere steeling food right out of plate... Population of those things is totally out of control .... You can't sit outside these things try to get into your room.

Going to the JOIA Paraiso was our first all-inclusive experience, and we loved every single moment of it! The hotel is palatial and beautiful. Our room was huge and well appointed. The bathrooms have two sinks, a spacious shower, and a jacuzzi bathtub. The bed was large and very comfortable. The staff were helpful and smiling all through the day. They were always ready with towels, to take a drinks order, and would even come by to apply cooling cucumbers and facecloths. The best part for us was the food! We specifically wanted to go somewhere with good food and we were blown away. The buffet was always excellent, with a huge variety of quality food. From made to order breakfast waffles, pancakes, crepes, and/or French toast, to made to order omelettes and eggs. We ate so much fresh fish, especially the ceviche. Our favourite restaurant was Legado, the Mexican restaurant. We had a perfect meal of whitefish ceviche, perfectly cooked steak, and the best churro dessert we have ever had. We spent most of our time relaxing at the quiet pool. We could fill our insulated cups with an excellent drink from the main bar and nurse a cooling beverage for hours as we swam or read a book at our beds. This was exactly the vacation, rest, and break from our busy lives that we were looking for. We are making plans for the next time we go!

The atmosphere is beautiful. I love how accommodating and friendly the people at the hotel. The food good but not too great! The pool is clean, the beach is great! Overall, 9/10 ??? will definitely come back!

If it was a five star hotel it downgraded to a three the transportation was terrible around the resort you had to wait for half hour to be picked up on the little shuttles. The food was mediocre and the beach was terrible. It was dirty. The water was disgusting. The only good thing was certain servers were great.

We had a great short vacation at this hotel. It’s not a big resort but had everything you need. The food was very good at the buffet and on most occasions it was warm to hot which we haven’t found at other resorts. We ate at the Italian restaurant and it was very nice, service was also great. The staff was very friendly throughout the hotel. I want to also say how wonderful it was working with Tammy from Tripcentral. It was my first time using that website but I will definitely use it again.

The hotel has a lot of issues with details that do not make it feel like a luxury 5 star experience. Butler services is hit or miss, hotel app for booking meals, seeing programming for the day etc, is not accurate, does not work properly and basically becomes useless and the information is not accurate. I would not go this hotel again and would not recommend to anyone expecting 5 star service.

Can make additional improvement in buffet meals.Beautifull areas to take pictures.Best service for serving meals.Beach sands can be maintain some more to comfortable walk.Room service is very good.For currency exchange,need inside facility,since the resort little far from downtown.Overall,the resort is good for vacation.First day welcome and showing the room and how to access not satisfied.Receiption staff not properly organised.Cut off time to pickup and drop need to change.

We first visited Royalton Splash Riviera Cancun in September 2024 as Diamond Club guests, staying in a two-bedroom ocean-view suite with three adults and three children. That first experience was exceptional. From the accommodations to the service, food, amenities and overall attention to detail, we honestly could not have been more impressed. We loved the resort so much that we decided to return in August 2026—and this time brought additional family with us. Our group grew to 11 guests. We booked a two-bedroom Diamond Club oceanfront suite for four adults and three children, as well as an additional Diamond Club suite for two adults and two children. Unfortunately, our second visit was a completely different experience. What was once a resort we couldn't stop recommending became a frustrating and disappointing stay, particularly when it came to service and attention to detail. Our issues started immediately upon arrival. We checked in around 8:00 p.m., yet it took more than an hour for our luggage to be delivered to our room. Throughout the stay, basic room items such as coffee pods and coffee cups were repeatedly not restocked, requiring us to contact our Diamond Club concierge. The room-service ordering system through the TV also wasn't working properly, so once again we had to contact the concierge just to place orders. One example that sums up the level of service was a request for an iron. According to our WhatsApp conversation with the concierge, we requested one at 6:34 p.m. on our second night. By 7:28 p.m., nearly an hour later, it still had not arrived and we had to follow up again. These may seem like small things individually, but when you are paying for a Diamond Club experience, constantly having to chase down basic services becomes frustrating very quickly. Much more concerning was the handling of our four-year-old son's serious food allergies to egg, dairy and nuts. Despite explaining his allergies and requesting an appropriate meal at the buffet, we waited approximately an hour and ultimately left without the requested meal ever arriving. For a family resort, we expected much greater attention and communication when dealing with a young child's food allergies. The atmosphere around the resort had also changed considerably since our first visit. There was relentless solicitation throughout the property—photography sales, spa/massage sales, excursions, people walking around with parrots and other birds for paid photos, and other sales pitches. Instead of feeling like a relaxing premium resort, we often felt like we were constantly being approached to spend additional money. There were also significant renovations and disruptions during our stay. Approximately half of the buffet area was under construction. The Diamond Club check-in lounge was under renovation and had been relocated to a secluded conference area. Water slides were periodically closed for repainting, and we experienced resort-wide power outages on multiple days during our stay. We were also disappointed to discover that the Cave restaurant experience now came with a mandatory additional charge of approximately $65 USD because a themed show had been attached to the dining experience. For an all-inclusive Diamond Club stay, these types of additional mandatory charges were disappointing. What makes this review difficult to write is that we genuinely loved Royalton Splash after our first visit. Our 2024 stay was everything we wanted in a family vacation. We were so impressed that we returned two years later, upgraded to an oceanfront Diamond Club suite and brought additional family members with us because we wanted them to experience what we had experienced. Unfortunately, they didn't. We understand that resorts undergo renovations, equipment needs maintenance and occasional service issues happen. We don't expect perfection. But the number of issues we experienced over the course of this stay—from housekeeping and room service to food-allergy handling, construction, amenity closures, power interruptions and constant solicitation—was far beyond an isolated inconvenience. The biggest disappointment was seeing how much the overall level of service and guest experience seemed to have declined between our September 2024 visit and August 2026. Our first stay made us want to return and bring our family with us. Our second stay has unfortunately made us question whether we would return at all. We truly hope Royalton Splash takes guest feedback seriously and restores the level of service and attention to detail that made our first visit so memorable.

I was expecting to have a high end experience given the elevated price for the property. The pool areas, including the washroom facilities were tired and not in good repair. At this price point I will pass on this resort and brand in future. Service was great however, no complaints there.

This hotel has everything you would want, even a water park for your children. The food is very good with lots of choices at the buffet and a- la- cart restaurants. The staff is very friendly and always ready to help. The rooms are fresh and clear with nice washrooms. Three pools and a very warm ocean. Please do visit with your family.

This hotel has everything you would want, even a water park for your children. The food is very good with lots of choices at the buffet and a- la- cart restaurants. The staff is very friendly and always ready to help. The rooms are fresh and clear with nice washrooms. Three pools and a very warm ocean. Please do visit with your family.

We recently stayed at this resort and had a mixed experience. On the positive side, the staff were all very friendly and the food was consistently good throughout our stay. However, our vacation got off to a rocky start. As soon as we arrived, we were pressured into attending a timeshare presentation, which ended up wasting three hours of our first day. It was not how we wanted to spend our first moments relaxing. The initial room we were given had a noticeable mold issue. We brought this to the staff's attention, and to their credit, they moved us to another room right away, which we appreciated. The resort is surrounded by lots of wild animals, which can add to the atmosphere for some, but might be a downside for others, depending on your comfort level. Overall, while there were some definite positives (especially the food and friendly staff), some unfortunate issues took away from the experience.

This was our second trip to Secrets Akumal, so obviously we were already positive about this resort, but this time we brought another couple with us. Pretty much everything we remembered about the first trip in 2019 was the same and we had another great time. The only thing we changed is we splurged for the swim-out suite, which was a big win. We loved the tranquil pool last time as it was separated and quiet, but having that same luxury out your back door was even better. To top it off, room service is now handled through the phone app instead of having to call in, so you can easily have them deliver your food out to the back patio and set it up while you are swimming! Honestly, the only downside of this resort is cost (gone up quite a bit since 2019) and the distance from the airport. Flying into Cancun it took us over 2 hours on the airline provided shuttle as we made a few stops along the way. Other than that, love it and already talking about going for our third trip next year.

This was our second stay at Yucatan Princess. The weather, and staff were great. Swim-up room was great. We were well placed, close to the main pool and restaurant. Weather was beautiful, and cannot say enough praise for the, amazing!!

This was my second time at the Royal Solaris and I really enjoyed my stay both times. The hotel is not far from the airport and Cancun downtown. Very clean with the great room service. The staff is friendly and were entertaining guests daily at the pool. Food is good, maybe less variety than in RIU resorts, but you have chicken, beef, fish. Pastries are amazing. I would recommend to the couples with or without kids. I’m definitely going back