The grounds were well kept, swimming pools were clean and well kept. A few more loungers would be good as many put their towels on the chairs in the morning then didn't use them. The room was adequate, bed comfortable, good working air conditioning, and the staff provided great cleaning, towels, coffee etc. A small table on the balcony would be nice. The staff at the hotel were excellent, A+ rating. They were so very friendly and helpful. The air transportation worked well, nothing to report on really. My only complaint about the whole experience was the way the ground transportation was handled. Although the vans were new, comfortable, with good drivers, we never got any vouchers, had no idea who the company was, no phone number, etc., left completely in the dark as to procedure for pick up etc. The night before leaving the hotel, I had the staff at the hotel call tripcentral about pickup. The lady I talked to was very nice but could provide me with no information at all. She told me to download the Air Transat App, which I did and it did give me the pick-up time, that's all. So if something was to happen where the driver didn't show what could we do. Keeping the customer in the dark like this creates a lot of stress. I think this part of the trip could be handled much better. Overall the trip was great, had a great time. Loved the beach, the sunsets, the town of Jaco Beach.

We arrived at 12:30 in the morning and were greeted by staff which were friendly. In the morning the grounds and the walk to the beach were well maintained and groomed. The entertainment there was minimal to non existant. The town of Jaco was very pleasant and the food at the resort was just average and basically the same thing on the daily. The rooms were clean but very dated.

The moment I arrived I was really impressed by Reception and the following days the bar staff, dining staff, security staff, cleaning staff, pool staff etc. all went above and beyond to make my vacation a wonderful experience. The Hotel is clean, safe and a great place to visit with family, friends or on your own like I did. The menu was different each day and food was delicious. Each dish was individually labeled so there was no problem in deciding what to eat. Personally I ate everything ;-) The Off-site trips are excellent and the guides are knowledgeable and friendly. If you are deciding where to go on you next vacation - The Best Western Jaco Beach is the place to go. Looking forward to my next visit. A HUGE THANK YOU TO YOU AND YOUR TOTALLY AMAZING STAFF. Marian

We just returned from ten days at the Best Western Jaco Beach. Check in was easy and all our transfers arranged for tours and by Air Transat were on time or early. The room was very basic but it had air conditioning and was spotless so that was all I needed. Pool area was beautiful and you could see the beach from the grounds, although it was not really conducive for swimming. Sunsets were gorgeous and the water temperature was perfect if you were brave enough to go in. Food was plentiful and the booking system was easy for all meals. Staff in the restaurant were wonderful and the room was always cleaned daily. My only complaint was that for the first week the music level by the pools was insanely loud, to the point of not being able to sleep at night without the AC blasting to drown it out. Days 8 and 9 it suddenly lowered to tolerable levels so maybe somebody said something? All in all a great stay. Weather was perfect, iguanas and macaws by the pool were fantastic, and the town is nearby and safe. A+

This resort was extremely clean. Always had the same food every day,no variety. Tilapia fish only all week. Should have different fish ever day since you're on the ocean. The service is bad at the restaurant but rooms are kept extra clean They cater to their locals. Disappointed in this resort. Beach area is amazing to see the surfers! Great location but basic resort.

This hotel is clean, great staff, quick service and fun all around. The beach has huge waves but the sunset is magnificent! Food is good but almost always the same. Mostly short term tourists. Access to town very easy and feels quite safe.

The grounds were nice and well maintained. The people were friendly. The restaurant was nice and the food was good but it was repetitive and eating similar food every day. The lunch menu at the bar was the same every day hot dog hamburger and fries or nacho chip with cheese. It would have been nice to have a different menu daily. The pool area was to hot with barely any shade area so we could not enjoy the pool any length of time without burning. The rooms were clean and comfortable. They had a hard time supplying clean towel for the beach. I went over 3 to 4 times before they had towels to give out after checking in. To exchange for clean beach towel it was the same it was a hit and miss to get an exchange.

Top of the list was the wonderful service and friendly staff at this resort. Rooms were clean, food was great with lots of variety, security good and visible. Grounds and pool well kept. The beach was kept clean and safe. Any maintenance issued were addressed immediately (we had some AC problems). Only negative was live entertainment at the pool, one late afternoon, that was way too loud, could not talk to anyone, even inside our room. Complaints from visitors finally got it turned down. This only happened once in the 2 weeks we were there. The tour company connected to our booking, was also wonderful. An easy walk to downtown and many great shops and restaurants. Our Tripcentral booking agent was wonderful and helpful.

Clean grounds, spacious room, hard working staff who always had a smile for us, close to beach and town which is what we wanted. Food was plentiful and healthy, although more variety would be appreciated.

The Hotel was clean and nice but a little far from the beach. The food was good, the rooms were very clean. It is close to town. My only complaint was that the entertainment didn't speak English only Spanish.

It was a gem to find! A smaller little hotel/resort right on the beach! The location was amazing, the food was great, not 5 star of course but really good. The staff were fantastic too, everyone was friendly and helpful. Can’t wait to go back!!

My partner and I have stayed at the Jaco Beach Best Western several times. We winter in Jaco every second year at a condo nearby and have our kids (5 couples) stay at the JBBW. Always a great time for all. The staff are so kind and respectful, never a hassle about anything. The food is varied, hot, nutritious and served with pride. The rooms are spotlessly clean and comfortable. With a/c and heavy curtains to provide shelter from the sun during peak hot hours. I heartily recommend the TripCentral Jaco Beach Best Western All Inclusiveness packages for value and Costa Rica as a destination for couples or families.

Non-stop music!! Can't get away from it because the grounds are too small. It's quiet only from 1:00am until around 9:00am. Friday night is Disco night - apparently there are quiet rooms, but if you are not in one - you need the air conditioner & TV on. I recommend ear plugs - forget about opening the window!! Brutal!! Thursday & Saturday volume is about 80%. Monday night is the quietest. Always music at the pool (volume blasts when they have a program) & always music at the beach bar. Pros: No smoking on resort property - only on the town road or beach. (Noise pollution instead!). Clean, friendly staff, good food, great weather. Many Costa Rican families with children (the staff says they like the music & they are the majority). Cons: Wide sandy beach, but public - no shady spots. Transit guide advises you not to go into the town at night - not safe. Get drunk in the hotel not in town!!

This was a nice hotel. It was clean, we'll kept and quiet. Staff were very polite, helpful and we're always available to answer questions. The food was okay. It wasn't as varied as I might have hoped but reasonable decent fare. The grounds were well kept but I was disappointed that it closed at 7:00 pm every evening as a night swim would have been refreshing. Great beach access and in close proximity to the town of Jaco which was a bonus. Overall it felt more akin to a hotel than a resort as there weren't as many organized activities as I thought. Two bars and tennis courts and billiards were a nice touch.