The room needed a proper deep clean, the hardware had lots of limescale buildup. One elevator not working it took over ten minutes to get an elevator with our luggage. On other days we ignored the ‘for emergency’ signs and took the stairs. Staff isn’t friendly and almost rude. The loud plane sounds gets annoying.

The hotel is very nice. The staff were amazing. The location of the hotel is perfect close to everything. We enjoyed the food and look forward to returning. Highly recommend to all my friends It was a nice touch to be greeted with a rum punch My only complaint is that there was no hot water in our room

We loved the island, watching the planes, the beaches, resort food and wonderful staff. Resort was very clean. Only negative was smoking and vaping around pool all day, everyday and not in designated areas.

This resort at one point could or would be a gem unfortunately unless you are at the adult side Ocean Point this is where you get the full top class treatment. The Sonesta Family side is not up to par with basic customer service standards of a hotel and this property is listed as a resort. There is no consistency with the customer service and its always lacking as most of the staff do no care and are not happy working there. When we had issues there was never any empathy or compassion rather they were more annoyed that we even flagged the issue. Our room had poor AC issues and toilet not flushing and a room with children why allow guests to stay in this broken room as I am sure this issue was previously documented. We should have been moved but this did not seem to be a priority. The guest had to constantly follow up no one would call back or provide a response its left to the guest to continuously call for an answer as they simply do not care. I made the suggestion can I get a fan and one was provided however they never even provided alternative methods or supports and the island is in one of the hottest month August. The resort is always packed so they do not procure food for the amount of guest as food would run out at the buffet and would not be replenished or maybe it would be done when they felt the timing was right. So if your child is hungry and all the bacon ran out maybe they would refill it or maybe after a half hour some would come out. Food was not labelled properly so good luck for people with dietary restrictions. Again all down to customer service and the staff there are very new and young and simple do not care and the more seasoned workers are very set in there ways and rude. The plus side is that the food was tasty, the beach was beautiful, the resort was clean and some what modern the few staff that did take them time to smile was so pleasant and genuinely happy to conversate and smile with you. The pool was decent for all age groups. The have kids and teen clubs. The staff is always quick to tell you when you cant do something or no or no we don't have this however if they saw you with an empty glass or sitting at a table waiting or you needed something answered no one would be looking or offering to help. They assume you know all their processes or even what we can or can not do. We had no idea that there was an infinity pool as it was located on the adult side however all guests had access to this pool and we found that on the plane back home from another guest at the resort who also said they did not enjoy their stay. There was no one that seemed friendly to talk with as most staff was just miserable, unhelpful and unfriendly. As beautiful as this island was I would never return to Sonesta even on the Adult side I hope a big chain goes in and really shows what a resort experience should be. Thankfully to a bad experience at Sonesta we ventured off the resort (which location wise is amazing not far from anything) and was able to see more of the island and eat at their restaurants which the food was absolutely delicious off the resort. The island was fun to experience on both the French and Dutch side and we always felt safe.

We just got back from a lovely stay at the Sonesta Maho Beach Resort, and overall, we'd give it a solid thumbs up. It's a great spot whether you're wrangling little ones or enjoying some grown-up time. Plus, you're practically next door to that famous airplane landing spot – pretty cool! Beach/Pools: Good (Plenty of Space to Splash and Relax) The beach was just right – not too packed, and we never had trouble finding a chair to plop down on. Bonus points for the almost complete absence of algae during our April visit! The pools were nice and sparkling clean, with some seriously fun zones for the kiddos. And that one pool bar? Kept the good times flowing (even if the selection was a tad cozy). Service: Good (Hydrated and Mostly Happy) The service was reliable. Our room always had a fresh supply of water, plus a few welcome colas and beers. Housekeeping did a decent job keeping things tidy. Just a little tip: the toilet water could get a bit… fragrant, so we kept the ventilation fan working its magic or ask the housekeeping to put some blue stuff to help. Food: Good (Something for Everyone - Mostly!) The food options were surprisingly varied, and even this self-proclaimed foodie found plenty to enjoy. The offerings even changed a bit from day to day at the same spot, which kept things interesting. However, a word of warning: steer clear of Jing, the Asian restaurant. Honestly, they might be better off turning that space into, well, anything else! We did venture out once to Jax Steakhouse and had a great meal there. Rooms: Good (Comfortable Enough for Post-Sunshine Slumber) The bed and pillows weren't exactly cloud-like, but they were perfectly acceptable for crashing after a day of sun and fun. Value: Good (Worth It for This Time of Year) For our April getaway, we felt like we got good bang for our buck. Location: Good (Planes, Beaches, and a Little Bit of Everything) The location was a winner for us. Super close to the beach (obviously!), and a stone's throw from the Sunset Bar where you can grab some incredible airplane landing photos (hold onto your hats!). There were also a few shops nearby, a casino for those feeling lucky, and a very handy convenience store. That little shop was a lifesaver for stocking up on drinks, snacks, and even a bit of local "essentials" to spice up our hotel offerings. And don't worry about those planes keeping you up – they mostly stick to daytime hours. Overall Rating: Good All in all, we had a really enjoyable stay at the Sonesta Maho Beach Resort. We honestly wished we could have stayed longer!

Great resort but there is a real problem with birds in the outdoor buffet for the guests and the lunch time restaurant. The birds are all over the table, walking over the table mats cutlery and dishes. Its very unsanitary and we had to eat many times outside the resort. I would not go back there unless they install fishnet barriers to protect the restaurant tables.

Very disappointed in the resort. The buffet was a disgrace. same food over and over and over food was always cold. Potatoes were mostly rotten. Bacon wasn’t cooked and instead of us serving ourselves they had to serve us and when they served us, it wasn’t with a smile. It was a grin like why should I serve you many others including my wife got food poisoning . lined up in front of the hamburger barbeque next to the pool. The chef was cooking the hamburgers maybe 45 seconds on each side and it was raw inside no thanks. The staff nobody smiled they all look miserable talking to a lot of people on our return trip who said the same thing they all look miserable . The beach, there is no beach. The rooms were OK, but I would not go back to that resort, that resort resort should be a three star not a four or five star . The pool was crowded not enough chairs for everyone. But the biggest beef for me was the buffet and the restaurants that were on the resort. Maybe they should clean up their act. True crowd was crowded

Great family resort. I would recommend it to everyone. Can’t say nothing bad about it. Staff are all friendly and can’t do enough for you. John on the barbecue is great and makes the best burgers. A must try.

Hotel is older.. Our toilet backed up 3 days out of 7 ..Our room faced the rear of the hotel, which has propane tanks, maintenance bldgs etc. Not very scenic. There was also an unpleasant smell, intermittently, so we didn't use the balcony. Pizza station is really good, as is the coffee bar in the hotel... Overall, would consider it a 3 star resort

Great resort, 5 mins for airport, well maintained, clean, food was very good at all restaurants. Just be warned the beach at the resort is man made and not right off the water. You have to walk down to Maho Beach.

Excellent location only 4 minutes away from the airport. The lobby entrance is for Sonesta Maho Beach while the Ocean Point is in the back a little way further. Located close to the airport, if you’re a fan of watching planes land and take off, this is a unique experience. The vibrant Maho Village is also just a short walk away, offering restaurants, shops, and nightlife. However, while the airport is close by, the noise from planes didn’t cause issues for the stay there. The rooms are spacious, modern, and comfortable, featuring a blend of tropical decor and contemporary style. My room had a stunning ocean view on the 6th floor. Sunshine peeking through the curtains each morning. The beds are firm and a bit on the small size (doubles instead of queens), but that was expected. The bathroom was clean and well-maintained with high-quality toiletries. The shower and toilet though are open and no doors are available. This is the same on every bathroom on the resort. The bathroom was accessible via a sliding door which was stuck at first. Once we called the front desk they had it fixed in less than a few hours. Super fast and responsive to our needs. I appreciated the small touches, like the minibar stocked with beverages, which was filled daily and without fail at the same time. The ice makers are located on the odd number floors though (ie. floor 3,5,7...) Dining at Sonesta Maho Beach Resort was good. The resort has one option for breakfast (Ocean Terrance) which unfortunately had only the same offerings each day. A little variety would have been nice. Also it's located at Ocean Point which required walking through the pool area each time. If you are in need of accessibility options, you will find this difficult as there are stairs, water and a long trek to the Ocean Point location. There are few a la carte options: The Grill (at dinner becomes La Cantina), La Fontana and Ocean Terrance. Jing's Kitchen and The Tavern are available every other day (alternating days), but are located outside the entrance to the resort on Maho Village. This was confusing at first as there are no signs to indicate this. The resort offers a range of activities to keep guests entertained. There’s a large swimming pool, complete with a swim-up bar, which is perfect for unwinding after a day of exploring. For those who like to stay active, there are water sports available, including snorkeling and kayaking. The beach itself is lovely, with soft sand and clear blue waters. The resort also offers daily entertainment and themed parties, making it a great choice for couples and families alike. The fitness center was well-equipped, and the spa offers a variety of services, but we didn't take advantage this time. The service at Sonesta Maho was excellent. The staff were friendly, attentive, and always willing to go above and beyond to make guests feel welcome. The housekeeping staff was excellent! They took care of us and were very helpful for extra pillows and towels when asked. Most were polite and professional. The only items I would mention for improvement: 1. The app does not work. The QR code provided everywhere does not open the app on Android. Venue times are available on the website directly. NOTE: La Fontana does not open at 6:00 am even though it is listed on the site. 2. The free WiFi on the resort is abysmal. Max speed was 3 mb/s and averages at 117kb/s. Coverage is also spotty depending on your location. 3. On the 5th day we woke up to a large cockroach in the bathroom. Of all the travels in Caribbean, this was the first time seeing a roach in the room. When we brought it up they went to spray the area and assess the species. We heard nothing back after that. Overall we had a good time here and recommend it for anyone who is looking for an all-inclusive stay at Sint Maarten looking to enjoy the beautiful beaches and unique experiences from the Dutch side of the island.

Overall this was a great resort for the price we paid. The rooms are nice, although there was a sewer smell to the rooms. But this is limited to Garden view rooms, which are facing the sewer. No matter how much we tried to remove the smell, it always came back. Per discussions with other guests, they did not have the smell, but they were facing the swimming pool, and did complain about the noise, which came from the pool. we did not use the pool, as the smell of chlorine deterred us from using it. The pool is quite small, and it appears that there are tons of people in there, mainly hanging out at the swimming pool bar drinking alcohol. There are two slides for kids to use, but one appeared to be flat and very slow. Both slides are extremely short, but the kids seem to enjoy it. Other than that, the staff is very friendly, the food was OK, the beach was small, and the ocean clear. Waves could get quite high at times. So best to be careful, as there are no lifeguards on duty at the beach, or at the pool. The great part about this hotel is that it is located right next to the airport., So if you are a plane lover, you would enjoy the resort. Also the hotel does not appear to have a medic on site at all times. I’ve been to this resort twice before, once in 2014 and a second time in 2016. The quality and selection of the food has gone down, but it appears that the resort has been rebuilt since the hurricane Destroyed 2016. Overall, this is a great hotel to go to if you can get a good deal on it. I would not pay top dollar though. we have met some guests who stayed at the Ocean point or luxury rooms. Although they paid twice as much as we did, they said the price was worth it.

I think we picked the wrong room. We chose a Superior King room and these rooms are located on the street side of hotel where you hear club music all night until 4:00am. This was Thursday through Tuesday. Also, fifth floor has a smell of sewage. So if you stay then ask for a Oceanview or Island view or Pool view otherwise it will be a bit uncomfortable. The food was good and Italian restaurant was best. Beach is great but a bit rough. Pool is okay too but we never used it. Location was great. Airplanes were fun.

The walls in the room was durty The floor was clean The bathroom was nice and clean You should clean the wall Very nice view on the 10 floor. To close to the airport. Too nosy airplane comming every 1are 2hours

The food was great in the buffet but the restaurant that should have served the steak on lava rock was on first day closed and then was turned into a Mexican restaurant. They said it was now to be a Mexican restaurant. Also they stated on website that the beach was right there. That’s not so you have to walk about a mile to the beach. I think the resort should offer a shuttle bus to the beach for guests. The hotel should provide a paper map of the grounds and location of the restaurants and the events. The people were very friendly and helpful.A great place for kids. The weather was superb. The space for the karaoke should have been better as was very limited space to sit.

Great location, nice staff and food. Resort is dated,needs a lot of updating. Bathrooms mouldy and rooms are old and dark looking with sunk in matresses. Pool area too small to accommodate the amount of guests and needs a lot of repairs

The room booked was an Island view. This room turned out to be street-side. The rooftop bar and club opened at 10pm and ran until 4:30am or later every night. The music pounded and blared so that no sleeping was possible. The resort was not only not helpful but disrespectful. They said that was the room you booked and handed us earplugs. There was no notice on the website about the noise nor any warning from our travel agent. Clearly this is known to the resort. Other couple were in the same situation. There is also almost no beach. The current is too strong to swim and it is too narrow to enjoy. As such it becomes a pool resort. Pool gets the two stars. There is very little to no entertainment unless you want to go to the all night roof top club or the little casino. The island is beautiful and there are many other locations that would have been much better. The food was overall good but not sufficient to make up for the other negatives.

Second time at this resort as loved it 1st time. Found staff quite unfriendly and not helpful it was actually hard to get their attention if you had a question! I understand that tourism is the only game in town for employment but for goodness sake at least acknowledge people and pretend you like your job especially given that tips are involved! There was a norovirus at resort the week we were there soooo many sick guests (probably 70%) based on Facebook posts and general talk at the resort. A great number of guests ate off site as a little concerned about food heigene at the resort as virus was revving up during the week. Not the point of going to an all-inclusive to feel safer eating off site! Not sure if resort took this as seriously as they could for eg. Hand sanitizer stations often empty. Know many people who in good faith won't return or recommend.

The resort was great. A terrific hotel and staff. The room cleaning staff was thorough and friendly. The restaurants were conveniently located and served delicious food. I’m really hoping to return to this fine resort in the next couple of years!

Most of the staff are very friendly and do their best to accommodate you. We first came here in 2022 and again in January 2024. We are beach people and learned on our most recent vacation, this year, that the beach had eroded since our last visit in 2022. Therefore our all-inclusive became not so much of an all inclusive as we spent most of our time on other beaches. On the bright side we divided our days between Mullet Bay and Anguilla beaches. This resort is very clean and I would strongly recommend it for pool people. If you are a beach person, you can still go to Maho Beach but you have to walk up past the other resorts, which is fine, but it is quite busy, especially if several cruise ships come in and be prepared to be sand blasted from the airplanes.

Trip date Sept 28 to October 5th -2023 Overall a very good resort. Sunwing lost my bag so had no luggage for 4 days. Main Oasis pool was closed down for renovations on day #4 of our trip. The alternate pool provided for guests was to small to accommodate everyone at the resort, so timers were used at lounge chairs which seating to begin with was very limited due to minimal chairs. Unfortunately, due to the construction repairs on the grounds, the resort did not have a beautiful vacation vibe as it would most presumably would have. It was disappointing that we were not notified of the pool closure prior to booking. The waves in the ocean due to hurricane Phillipe were very high and strong - so beach use during pool reconstruction was not an option for my elder husband with hip and shoulder issues. The Oasis main pool for this resort -we were told will not be open for possibly 2 more months- this will be determined depending on the extent of repairs required to fix once it is diagnosed. Some guests were very disappointed as they paid more for pool/ocean views without warning either of this construction on site. Food on resort was very good. Resort staff were terrific. Friendly island. Dealing with Sunwing was not a good experience at all. Lack of communication from Sunwing staff regarding lost luggage. I spent the first 4 days trying to track down my own luggage with very little assistance from Sunwing. Hotel, room and restaurant cleanliness was very good. I would recommend this hotel once pool renos are completed and avoid booking with Sunwing and rather go with WestJet..

Staff were very helpful and nice. Pool needs a lot of help. Facilities were no frills. Food was respectable but lacked variety. Aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaasaasssssssssssssssssssssssssssssssssdddddddd

Excellent. Courteous and professional staff and servers. The pool wasn’t that inviting, but the beach was a blast. Could do with a few more umbrellas. The food is excellent in all the restaurants. Spacious and comfortable rooms. Great entertainment at all the venues on the resort.

We’ve stayed at this resort twice now and had a great time. The location is great, right on the Maho strip on the Dutch side. Multiple beach options close by Maho on resort, mullet bay 7-10 min walk and cupecoy maybe 15 min. The food was all great, rooms were super clean and the resort is constantly being cleaned. The pool has a fun energy with entertainment. It’s a great home base for your trip to St. Maarten! Be sure to venture off the resort, the island is safe and friendly no need to stay on resort the island has so much to see and is easy to navigate by bus, taxi or rental car. A true 4 star! Not as luxurious as some 5 stars but the price reflects. Great value! Fun for the whole family, couples, young or old.

everything was perfect very nice hotel beach food service very good location just minutes from airport I will definitely return back very nice island just people are not very happy I never heard good morning or how are you I was feeling like we are not welcome there but otherwise this was very good trip like I sad I will recommend everyone

The hotel is nice, not too big which was good for me. Food was very good with lots of variety. Location very good nice pools, beach not that great but the're lots of nice beaches on the island where you can go by taxi to spend the day. I booked the oasis poolview room in which I got a beautiful view of the pool and Ocean. The room is spacious with a round table and three chairs. My cleaning lady was Marie who did a good job cleaning my room daily. All the staff were very nice. This was not my first trip to this beautiful small island and it's certainlly not my last.

This place is great! Nice hotel, helpful staff, beautiful rooms, great atmosphere and with lots of fun during the day. The beach was clean, lots of sun chairs, not crowdy. All restaurants and buffets have great food selection.

Excellent accommodations trip was smooth no hassle. I must say Natasha did very good job it’s our first time and we enjoyed our vacation. The food was good the service not so good overall an amazing time. I would book again if I go to another vacation with Natasha she was very helpful

Overall it was a nice resort. It’s clearly an older building but the rooms are clean and not musty which you tend to find in a lot I’d tropical resorts. Beds were comfy, staff nice and for the most part accommodating most of the restaurants were good. The Italian was very nice, great ambiance,views and food. The Palms grill was terrific, even the village tavern offered decent pub style food. The Chinese was so so, and being a vegetarian the buffet did not offer all the choices I’m used to finding another resorts. This is beach front - sort of. There are palapas and sand and loungers but there’s a wall - it’s built on a rocky part of the ocean, so you can get sand in your toes on the property but have to go down a path at the side of the property to get to the public beach - which is also shared with a beach club next door. The loungers and umbrellas in the beach belong to the beach club next door. We would go down and swim then Come back up to our chairs. They have two pools one a larger pool and one for kids they were okay. Pool bar was generally busy nice bartenders. The cafe was sparse, I think they’re still setting it up - not sure. Overall for what we paid it a decent value. This place s close to the airport, oh and don’t rent from the car company in the lobby you can get a better deal at the airport.

We were welcomed on arrival with a lovely drink, steel drum music and lovely friendly faces. Room was ready for us and we were able to unpack, shower and freshen up for supper. Within 2hrs there was a Knock on the door and a lady there with a plate of treats and balloons ready to decorate the room for my husbands birthday, what a lovely surprise. We dined at the buffet and it was lovely, plenty of variety and everything we tasted was flavourful. We had two doors that would not shut, One was the bathroom and the other the closet. Within an hour of reporting it, maintenance was there and problem solved. Staff are so accommodating, so friendly and the resort is immaculately clean. Workers continue to keep this look on every floor. Washrooms in all common areas immaculate, women are always there maintaining the cleanliness. Bar staff and waitresses are amazing. All restaurants have a wide variety of food that tastes fantastic. Our favourite was the Italian but loved them all. Our only “negative” was the evening entertainment, not enough live shows and those we had only lasted an hour. Karaoke is ok but not great to keep guests interested. Beach is not great, lovely to look at but as it’s on a deep slope, very hard to walk. Strong undertow kept us from swimming. Fun to watch the planes. Need more shaded areas for guests to relax out of the sun. We loved this resort, and would definitely recommend. Sunwing reps were fantastic and always there every day to assist with any questions or concerns.Dave’s Open top bus tour was amazing, well worth including in your stay. Very safe area and Loved that there wasn’t any mosquitos too. Weather was fabulous the whole week.

The hotel was clean, the dining was great, and the people were lovely. The only thing is I didn’t swim at the beach only once because I got pulled in from the undertow. So that was the only disadvantage.

Hotel rooms were clean, and it was easy to get around the resort. Several options for dining. When we checked into our room it overlooked the family pool and we thought it might be loud in the evening, but all was fine. Shower in the room was a bit odd. Glass only half way and water leaked on the bathroom floor. Otherwise, room was fine. There are NO beach chairs/umbrellas on the beach, only on upper level which was disappointing for us as we wanted to be at the beach rather than pool but also required umbrella. If we had stayed for a full week, would have been very disappointed.

We received an excellent welcome upon arrival and were offered champagne and warm eucalyptus towels. We were promptly ushered to our wonderful room which happened to be dead centre on the pool and ocean views. Lovely. We enjoyed staff members who were engaging and helpful. Carmelita and the resident bartender at the Italian restaurant were very friendly and helpful. She was very sweet and made an excellent hostess. always enjoyed our dinners a little more because of her kindness.

This resort was right on the beach (just a few steps down but easy to navigate). Beach area was small but on a calm day the water was so clear you could see the fish without goggles/snorkel and the bottom was all nice white sand. The planes were cool and didn't interfere with the beauty of the place. Great food options and the buffet changed it up daily! Great location - easy and safe to walk across to the casino, restaurants, shops and to other close by beaches (10 minutes to Mullet Bay and 20 minutes to Simpson Bay). Mullet Bay was a little bigger but busy - could rent chairs. Simpson Bay was quiet, not many amenities, but you could walk for miles along the beach. Local bus (van) stopped right in front of hotel and took you to the Dutch capital, Philipsburg for only $2 and it ran frequently. Pools were great and lots of different activities going on throughout the day. Evening events varied - some music/dancing, karaoke, illusionists. All were good but ended early most nights. Rooms were clean and balcony was great. Overall, a funtastic vacation!

This was our first time in St. Maarten and at Sonesta Maho Beach beautiful hotel rooms were clean, food was great loved the Italian restaurant, cooking steaks on lava stone was pretty cool. The people were very friendly and helpful. The entertainment with Mike Price the juggler was amazing and Mack was funny and entertaining. Favorite bartenders were Eddy and Daniel both were so friendly and a great help when asking where to go in St. Maarten. I was worried about being so close to the airport and having the planes fly over but I have to say it was entertaining and absolutely amazing walking over to that part of the beach to have them fly over you. I would definitely recommend this resort, just make sure to book room poolside or field side quieter. Thank you to Trip Central and Tammy Beamish for booking our vacation and being so helpful

Sonesta Maho Resort was the nicest place we have ever stayed. Friendly staff, clean rooms, excellent food and well maintained grounds. The Italian restaurant and Palms Grill were our favourites. So nice not having to make reservations. The buffet was your typical all inclusive buffet - I’ve had better and I’ve had worse. The bartenders and servers were friendly and efficient

Pro The weather is the same almost everyday. 28°C during the day and 23° C at night. Stayed on the 7th floor in a signature oceanfront room. It was nice. The showers are kind of odd in that they do not have a door so water goes everywhere no matter how careful you are. In room safe, coffee, water, pop, beer and liquor. The staff are amazing. Everyone from the grounds staff to the servers, the front desk staff, the restaurant staff and especially the house keeping staff are always happy to help. Every single one of them is concerned about your experience and your happiness. It warms my heart to see that they take care of the many stray cats. Being right next to the airport you would think that would be a drawback but it’s not. It’s loud but nothing before 8AM and after 8PM. It’s actually very cool to see them land up close. Food is pretty good but unfortunately no wow moments. Never had much of an issue getting a pool chair. Some people abuse the reserving of chairs but that’s the same everywhere. Most of the guests were very friendly and pleasant. A handful of selfish people but again that’s the same everywhere. Cons Smoking at the pool, on the balconies and in public areas. Even an ashtray and smoking spot right outside the main doors heading to the pool. Cigar and cigarette smoke everywhere. It’s nauseating. Music blaring from an off site venue from 2AM-3AM one night. Bass booming and headache inducing. Live music in the pool area louder than necessary.

Great food!! Very, very clean. Staff are all friendly and very helpful, with the exception of the front desk staff. They were not helpful at all. We have already booked a return visit! I would highly recommend this resort!!

This resort was amazing! We thought we would tire of the planes. Further from the truth. Each and every day we were amazed with them. Took lots of pictures. We did the island tour and rum factory tasting. Wish it was a bit longer. The food was excellent. Gentlemen, no need for long pants, as long as you have nice shorts and a collared shirt. At La Fontana's ask for Meena as your server. She was so much fun. Only down fall was our room was on the casino side of the building and it is loud until about 3am. Bring earplugs. Otherwise we had a fantastic time.

Sonesta resort in St. Maarten is the best resort we have been to so far. First of all, the location is beautiful with acces to two beaches and Maho beach is right nearby. The pool area with a bar is seperated from kids’ pool, and their aquatic exercise program is very good. The food is amazing, there is a lot of selection for vegetarians as well as meat lovers. Their fish is really good. The resort took extra precautions to prevent covid spread in the buffet area so the guests are not allowed to touch food. All staff wore gloves and served you the food selected. The facilities and rooms are clean and washrooms in lobby or close to the eating areas are being constantly washed. The resort also has restaurants that one can use instead of buffet and there is no sign up and line ups for those. It is on first come first serve basis. We got where we wanted without waiting. The Italian restaurant was especially beautiful with outdoor view on the ocean, but many people loved the grill where you make the steaks on lava rock. The arrivals/departures and trips were well organized. The rooms are spacious and clean. We really enjoyed staying here.

From the moment we arrived we were in love. The staff, bartenders and servers are all wonderful, funny and kind people. The food at all the restaurants is wonderful. The hotel is clean, the rooms are spacious and clean. The views are amazing (we had a city view room). Got to take lots of pictures, from our balcony, of planes landing. Lots of loungers around the pool. You’ll love this place.

My first time back since the hurricane in 2017 and it's better than ever. The buffet is so fresh and varied, you can't go wrong, after being there 2 weeks we never got tired of the options. The Italian restaurant, La Fontana, all decorated in white is so beautiful, sitting right beside the ocean with the sunset, priceless!!!! (I paid an upcharge for a whole lobster and highly recommend it). Lava rock cooking at The Palm is fun, one of my steaks was good, the next time it was fantastic!! We never even got to Jing or Village tavern. Maho beach is always a blast for those steady on their legs, the pool bar is a real social hotspot if that is your thing. The dining staff are so much more accomodating than before covid, makes a nice difference. The hotel is super clean and the large rooms and service are top notch. Entertainment is sub par. Overall value far exceeds anywhere else I've been.

Stayed at the Sonesta Maho with my sister-in-law January 12-19. Even though the hotel is not “adults only”, having the kids section at one end of the pool helps with the feeling of an adults only hotel. Just enough activities, and they are not in your face wanting you to participate in activities. The live music by the pool was great!!! The evening live music was fantastic too. Amanda (recreation supervisor) was fantastic, she was energetic, enthusiastic and friendly and professional. Traits of a great recreation supervisor. The options of restaurants was good too. And I was so happy to see reservations were not needed at the speciality dining. Finally. What I can say needs improvement is the upper “beach” area. The area is covered in sand and feels like a beach, but there are several rocks and pieces of concrete. In fact, I fell at an area that was soft, but caught the edge of concrete, and scraped my leg. It could have been worse. Guests at both the Maho and Ocean Point use the same area, but one of the guests felt that they could “reserve” the whole front row of lounge chairs. And several guests put towels down on chairs and then never show up. The hotel should not allow reserving chairs with “reserved” signs or towels. All in all, the food was good, staff were friendly and the location is good for singles and families. Being in Maho village gives a change from the hotel scene, with other stores, restaurants and bars. Walking distance to Mullet Bay and the famous airport beach.

Loved the hotel, our room was on the 4th floor and it faced the Disco. I was awake until 330 for the first 3 nights of our stay. Then they closed for 2 days. The sound was so loud that l could clearly hear the DJ and what he was saying and all the words to the songs. I did let the hotel staff know, but l do understand its not there problem, they looked for another room but the hotel was full. If l return l would ask for another room for sure. But then l was told the price will go up. Loved all the restaurant's, staff was amazing and so friendly and very hard workers. Wish you could of had more live music outside at night. Loved the Beach party band, DJ on the Friday was great. More of a DJ, Live band at night so people can dance all week long would be fun Also the saving of the beach chairs l think was completely out of hand. I would like to sit with an umbrella and chair. I was getting up at 730 to get a chair and umbrella and people had taken most of them. Maybe have a beach attendant to make sure people use the chairs and are only holding maybe 2 at a time. Overall l would come back and hope to see a few improvement's. The weather was amazing and that made the trip even better.

The hotel is very clean; staff are always cleaning the washrooms everywhere. The restaurants were OK, not fabulous. The Jings Restaurant was the worst one. Most of the food was cold and seemed like it was sitting there awhile before we got it. Good selection at the buffet. Not much in entertainment, but the Casino is across the street and there was many bars and restaurant all within walking distance. Taxis always available at the front to take you anywhere. Very friendly staff. Being our first time travelling since the pandemic, we noticed that some staff were wearing masks, which was fine by us. The hotel was not full at capacity, which suited us also. The beach was busy only one day of our 7 days when the cruise ship arrived in port at Simpson Bay. I would highly recommend this hotel because of its location, cleanliness and beautiful beach.

The hotel looks very nice after its renovation but there are still some areas needing some TLC. While there are quite a few restaurants on site, most are not open every day, so you need to do a bit of planning or you end up at the buffet. There is not a lot of activities at the pool or on the grounds during the day, so if you are looking for pool games and rowdy times near the pool, this resort doesn't have that going on. The evening entertainment also left a bit to be desired and was not as theatrical and to the same levels as other resorts we have been to which makes sense given the other entertainment off resort the Sonesta is competing against. The food was good and the bars were well stocked and usually pretty quick to get a drink. The beach started off poorly but improved once Henry from the Islander Club starting putting chairs out again. There are no actual Sonesta beach chairs on the beach, you are on a man-made beach area and then walk onto the public beach. We took a walking trip to Mullet Bay one day and it was lovely with a calmer beach (water wise). Watching the planes on Maho Beach was fantastic. The lobby bar was a bit disappointing too as it is within the mini-casino, so no children are allowed which makes it difficult at the end of the day to sit around after dinner chatting or listening to live music etc. Overall, its a solid 4 star resort. With some refinements to the exterior amenities, more to do during the day, better access to restaurants and Sonesta chairs on the beach, it could be a 4.5 star.

This was our 5th time returning to this resort. We love the staff, food, cleaniness of the rooms. Our only disappointment would be the entertainment. The other issue we had was the LaFontana will not let you wear any kind of hat. There was alot of guests very upset at this new rule. I can see not wearing shorts but a hat is really not that big a deal, you are on vacation after all. Also pool liner needs replaced real bad.

I travel a lot and have been to almost all the islands. this is my second time here. This resort is awesome. Staff was friendly and so hard working to keep everything spotless. All the restaurants were great with lots of choices. Our room was kept super clean with a stocked fridge and bar. The café offered what ever coffee you fancy and the staff were always friendly and efficient. We will definitely being going back..

Room was spacious, clean and comfortable. Room service is exceptional. Food was good in all al a carte restaurants as well in the buffet, loved the beach however it’s not for non swimmers for sure. Landing airplanes were a bonus.

Looks new, modern, very clean, friendly staff, good food. Lot of historic/ touristic places to explore around. Lots of extra activities offered to you by a friendly and helpful Sunwing girls. e.g. (sunset cruises, deep sea fishing, snorkeling, sail around the island cruises etc.). A-la carte restaurants/pub/bar available to you inside/outside the Resort without extra charge!. (without limitation or booking in advance). ATV/buggy rental available just meters from the hotel (SXM Rally Tours). We've had a terrific stay. Thanks.

The resort was amazing, clean, and service was great. People were friendly and there were a variety of cuisines. I will be visiting Sint Maarten again since there are a lot more places to see. Such a beautiful island and resort!

Hotel was clean and easy to navigate. Elevators were quick and lots of room with three of them. Food and Service was great at all restaurants we visited. Lots of choices with multiple locations. Location of hotel was awesome being located right beside the small downtown area including Casino.

The resort was beautiful, the food was fantastic, but the location could have been better. Our first room overlooked a local night club, and after two nights of pounding bass until 3am, we requested a room change. They moved us to a pool view room which was much quieter at night. The resort is located on Maho Beach, known for its proximity to the airport runway and the unique experience of literally standing under planes as they are landing and taking off. While there were only 4-5 large planes landing each day, there were numerous commuter flights so you had the noise of planes landing and taking off for most of the day. Mullett Bay Beach was just a short walk away and was much quieter and calmer, except on cruise ship days when the beach was lined with chairs and umbrellas and people.

This was truly paradise. The hotel was clean and very beautiful. The meals were 5 star and the food selection was abundant and very very fresh. The most impressive thing about the resort were the people. I have never met such happy helpful staff. Shout out to Jardin (the exercise leader), Beatrice (who looked after our room), All the wait staff in the restaurants, too many to call out but all great....Thanks guys

Like hotel very much, clean room, ac working very well ,greens nice and cut/trim People working for; hotel,restaurants,bars, good hard working people make thinks happen My wife loves it if wasn't Fiona hurricane would have perfect holiday lost 3 days of sunshine

Food was awesome at every restaurant. Service was slow especially at the buffet. Covid protocols are still in place at the buffet meaning you are not able to serve yourself. Unfortunately they don’t have enough staff to accommodate these protocols. One person is serving 3 stations. So it takes forever for breakfast. Omelet station was the worst so was toast station. Beach is very small. Can’t walk the beach. The airport is right on the beach but the airplanes don’t bother you. Every once in awhile they go by and it’s actually cool to look at. Rooms are modern and clean. The moon bar is next to the hotel. Our room was directly behind the night club. We heard music after 3am but it didn’t bother us because the AC is loud on the room and muffled the noise. Sunwing checkin was the worst I’ve ever encountered. Sunwing staff were great Great food clean hotel and the ocean was wonderful.

Food very good but clearly imported and not locally grown. No Guava for instance. Nice beach but some would find it wavy. You can walk 10 minutes to Mullet Bay Beach which has calmer water and rent a deck chair for $10 U.S. We would have preferred to pay less for this all inclusive resort. People crowded elevators and talked excitedly, not good practices for Covid.

Exceptional food for an all inclusive resort. Very friendly staff. Perfect location for someone looking for activity and night life and an excellent spot to base island tours and activities from. Variety of shopping nearby, walk to three separate beaches within 15 min.

The Sonesta Maho Beach Resort was the best hotel that i have so far stayed at. The staff were friendly, helpful when needed, the food was amazing. On top of that the beach was fantastic. You couldnt find a complaint even if you wanted to. The drinks were fantastic. Walking in town and any excursions taken, always felt safe. Amazing vacation.

A nice hotel, with a small foot print, however it was fast to go around to the two level beach and to the restaurants. Very good COVID measures in place. Very clean hotel and grounds. A small beach with sufficient chairs (it was not very full between March 24 and April 7, 2022). Amazing ocean colours, clear water, no rocks, a pleasure to swim. Quality of food was above the average of four star hotels. More expensive than other islands, but we greatly enjoyed our vacation.

This hotel was nice and everyone was friendly, we had a nice time. The dinner service was slow two times but all the other times was great. I will definitely want to go back in the future one day to explore more of the island. The water at maho beach was rough but was fun and so clean and clear.

Just returned from the Sonesta Maho in Saint Maarten traveling with Sunwing vacations. This was our first trip Covid style and I can tell you We felt completely at ease at this resort. The resort was kept clean the food was great and the staff that works there were amazing. Sunwing and the local lab across the street do an amazing job for your return PCR Covid test it takes all of 10 minutes out of your day with the procedures they have in place …well done Sunwing.

The resort was clean. The staff was very friendly. The best bartender name was Eddie great person and made awesome drinks.You had to wear your mask in the common areas and that was fine. Some people did not but the security indices it witch was great. The Sunwing staff was very good so recommend to go to the meeting gave you the info you need to get back home as for Canadian you need the PCR test. The food was a 5 star every thin was fresh the buffet they serve the food for you. There is to pp that do the eggs and are very good. We tipped the waitress and the cooks. There house wine is great. To find out what restaurants are open they have a barcode you can scan very easy to do and give you what what’s open. Do take a walk and go to the other beach called Mullet bay it’s a 10 min walk worth every min. If you want to go to phillisburg just go out to the street and there is public vans that reads philisburg that will take you to the town only 2 US dollars and coming back use Moha drop you right off to the hotel. Jewelry’s stores in Moha go to the Rissan it’s on the right nice pp and not pushy Andy is one of the guys that will help you.also in phillisburg go to the Kay’s jewelry they too are a good jewelry store and guarantee for life if anything break.

Our week vacation at sonesta Maho beach was amazing! We came for the airplanes and the view but everything else was wonderful! Food, service, accommodations, casino etc. Very modern and clean! The beach can be a little rough at times to go in but the water is beautiful and blue. The pool is big and very clean. The buffet is a little small but there are plenty of food options on the resort. The pizza was excellent, the palms grill was great and the point a la carte Italian was very very good. And the cafe with coffee and snacks was the best. We felt very very safe, walking to near by beaches and would highly recommend the excursion to Anguilla by speed boat. I have no idea how anyone could possibly complain about this place. We didn’t rent a car but most people we spoke to rented a car for the week to get around the island. I would come back here 100%. And if you are an avid aviation lover like myself, the Maho beach experience watching the planes fly in is one of my favourite things I’ve ever done.

We had a great time, very nice resort. Very clean all around and took extra precautions for corona virus by asking everyone to use hand sanitizer before entering any restaurant areas plus the staff served us our food. Nobody touched anything related to the food. The only draw back for me was that there are no places to walk to as there are not many stores or things to see unless we went by bus or taxi. Overall we are pretty pleased with the resort. Staff always helpful and food was great everywhere we went on the resort.

I visited this resort with my friend and we stayed here from Feb 20 to 27. Prior to leaving for our trip I read all the recent reviews and was well aware of the virus outbreak. We arrived very prepared and noticed all the precautions posted around the resort. I only heard of one instance where 2 family members of a bigger party were effected and this was on our first day there. After that I did not come across anyone else effected so it's safe to say that this is under control. This was the smallest resort that I ever stayed at and you don't get a big variety of restaurants that you typically get at big resorts. I was fine with this. We were most impressed with The Point and ate there twice. The Palms was pretty good as well. I typically avoid eating dinners at buffet restaurants but this one impressed me and had 3 dinners here. The buffet is not big and may lack some variety that people in other reviews have mentioned but I found their quality to be good and food was fresh. The grounds and rooms are modern. Our A/C was functioning properly, the rooms were clean and showers worked well with constant pressure and hot water. Two thumbs up on this. I felt the workers were mostly polite, friendly and did their best to attend to everyone. I don't understand some of the complaints posted here. Maybe I don't let the little things bother me or I'm not some snobby, demanding, full of himself type of a person. Even though there is no true beach on the resort there is a man-made beach overlooking Maho Beach and the ocean. You literally just have to get up from your chair and walk 50 meters and you're on the beach and in the water. If you walk another 200 meters you reach the airport and get yourself some postcard moment pictures of the planes landing. It's spectacular if you're into that. The big planes land and take-off between 1:00 and 6:00 pm so they won't wake you up or prevent you from falling asleep. It's a silly complaint if you claim it's loud all day long. You should already have known that this resort is near an airport and avoided coming here if it bothers you. Finally, you're doing yourself disservice if you don't get off the resort and explore the island a bit. Maho Beach is on the west side of the island so you'll need to use a taxi or rental car if you want the flexibility to be mobile. Taxis here are a little expensive. From Maho Beach to Orient Beach or Cul-de-Sac (opposite end of the island) taxi costs $40 USD one-way for 2 people. It's an extra $5 for each additional passenger. Taxi from Maho to Philipsburg or Marigot is $20-25 one-way. We took a bus from Maho to Philipsburg and it cost each of us $2 one-way and the bus ride was 25-30 minutes long which was not bad. We visited Philipsburg on a Sunday which was one of their off-days for cruises coming in so we had the beach all to ourselves. We paid $25 for an umbrella, 2 chairs and 5 drinks. Another trip we made was to Pinel Island on the French side. The ferry pick-up is from Cul-de-Sac, it costs $12 return ferry and it's a 10 minute ride to get there. The island is small but the water is super shallow, clear and very safe to swim. I recommend you consider it. I looked into taking a ferry to Anguilla, the cost of the ferry is $90 return. I think it's the same cost to go to St Barth's. St Maarten is known for their Guavaberry Coladas as well as BBC's. Try those drink. I definitely recommend this resort and visiting St Maarten.

Resort is not too big..safe for single females..can walk to shops, pubs, grocery, pharmacy if needed and casino. New and very clean. Airplanes come in over Maho beach unbelievable. I had no complaints about the food except the quality of the sandwiches in Cafe and NO sugar free drinks at bars for mix.

Once again I would like to thank Linda Lavoie for planning an amazing holiday. The resort was clean and decorated nicely. The resort staff were very helpful and did there best to make your stay great. The a la carte restaurants were all good except Jin's. It could use some improvement. The only downside was there were no chairs to sit on the beach because the sand was washed away from the hurricane. The ocean water was a beautiful blue and the beach was soft sand that you could still walk up and down on. The planes were interesting to watch flying in over the beach to land at the airport. The Norovirus was affecting people at the resort and the staff took all precautions to stop the spread. We booked an island tour with Sunwing and also a trip to St Barths. Both tours were amazing. Al in all we enjoyed our trip to St Maarten. Thanks again Linda for taking care of all our travel plans. Kim

Beach amazing Sea just crystal clear Hotel is very high style Food you feeling is prepare by professional staff All staff is very friendly Location of hotel really great Just amazing view from the hotel

Excellent service from arrival to departure. We had a great pleasure to stay here. Staff is very professional, friendly and helpful. Room was clean with modern furniture and with all amenities you may need. The bed was King-size and very comfortable for sleep. The hotel restaurant Ocean Terrace International was exceptional, not only because every meal we enjoyed had a variety of options and was flavorful but also for its location with ability to watch the sunset! All waitresses and waiters were just wonderful. Our special thanks to Candice Anger from Tripcentral for keep on making our vacations special. Our special thanks to Judy Carol Thomas from Ocean Terrace restaurant for her great service and charming smile! Looking forward to staying with you in the future.

Restaurant were limited, there was only the Buffet for Breakfast, the other Restaurant on the Resort needed Reservations. The only had Koski available to view what was going on at the Resort, I would suggest maybe a hand out slipped under the door of each room nightly so that all guests knew what was going at the resort that day. Staff were very Friendly and Helpful.

Loved the hotel, grounds were spotless the people that worked there were super helpful and friendly. Rooms were cleaned every day, the food was ok, but that all depends on ones expectations. Lots of activities on the property, especially for the children. Wonderful place, I would go back there anytime. When it came to cocktails they are very generous with poring, no shortage there. Had a great time.

This is far from being a 5 star hotel. First, they will make sure to let you know that you’re the « poor » guest of the resort. Ocean point has access to the same grounds (adult only) so it’s not like we have a choice of going there if we have kids... they have the basic of basic alcohol. VERY poor selection. As for the service, there are the usual extremely helpful staff but there are also the very angry ones. I was literally told off at the buffet because I dared to ask for someone to clean the table... another guest was told off because the asked for Clamato (which they ran out of like they run out of everything else) and he dared to be surprised... I’ve never been this badly served by angry waiters and bartenders in my life... I would say spend more and go elsewhere but it’s not like this vacation was cheap to begin with... I could have gone to many 5 stars for the same price if not cheaper and gotten a much better experience...

Hotel is newly renovated but housekeeping was inconsistent. Cleaning was not done thoroughly and sometimes forgot to service some rooms. Food and service were major letdown. Buffet food was always cold and they often ran out of food and did not replenish. Even a la carte restaurants ran out of different ingredients on the menu daily such as bacon, avocado etc. It was strange that most hotel employees were inattentive and indiligent while most people I met in town were kind and attentive. Alcohol and bar service were pretty good. Drinks always had decent alcohol contents which could be a problem in other All Inclusive resorts. Location is central next to SXM and it is fun to watch planes take off and land. It is pretty loud all day long, so it isn't the right place for you if you are looking for a quiet getaway. This hotel shares a small beach with the next door hotel and lots of public who visit to watch airplanes so it gets pretty crowded. There is only one pool and it does get pretty crowded. People reserve chairs early in the morning.

Our stay at the Sonesta Maho was wonderful. The facilities were great. The weather was beautiful most of the week.The resort is clean and comfortable. The food was good. The Maho beach is very beautiful, near of the hotel.

The rooms were beautiful in comparison to what they were before renovation. The grounds were lovely. The staff was very accommodating and pleasant. This was our third visit to our favorite island and resort. Unfortunately, we found the food was not as it was before. Improvement is much needed.

Hotel was clean. Food was great and I eead a lot before we went about people waiting for elevators and the restaurants. Most we waited for the elevAtor was 1 min tops and maybe 4-5 min to get a seat in the buffet as the hostess was seating people In groups as they would come in. Only down side to be picky was the entertainment, Compared to other all inclusive resorts they weren’t as friendly as the others, shows were 30-45 minutes max and 3 of them were the same thing!! We rented a car and did the island and it was safe and well worth it.

Our room 756 was a premium ocean view. It was very clean. The only item missing was the instructions for thermostat. Fridge was broken for 2 days. Due to plane delay, we stayed in room 555. This room had the back view of the hotel. If I had stayed there for a week I would have been very disappointed. There wasn’t a bar of soap provided.

Our check in was flawless, the transfer to the hotel from the airport is approximately 5 minutes, loved this. The rooms are beautiful and kept spotless. Wasn’t impressed with the lobby, really no place to sit and relax with a cocktail or latte. Buffet was adequate but really not big enough for the amount of rooms. It helped when the beach restaurant was open for breakfast but that was a hit and miss. Reservations for dinner for us worked out great, however some of the guest had problems getting a reservation. The pool had issues and not enough shade, we found it hard to get out of the sun, average temperature was 101 Our room had an ocean view, not much of a beach due to hurricane Irma. All in all we had a great time and would definitely go back.

Great food. Great service. Great entertainment. They did a fantastic job in rebuilding after the hurricane. Would definitely go back. Great for adults or family's. Rooms were very spacious. Easy to get a coffee or a snack most hours of the day. The pool was awesome and the ocean was fantastic.

I loved this resort. Ignore the bad reviews. The staff were wonderful, never had to wait long for an elevator and although the buffet is small, there;s still lots to eat. The Italian restaurant was my favourite. My son liked the hot stone cooking. .I would definitely return.

I was at this hotel in 2016, the changes at the hotel were good. The grounds are kept immacualte. The food was not that greatest but the point and the lava rock was good. Morning breakfast did not have enough staff

Initially, I was worried about this resort as the reviews were very mixed. I am not sure why I worried because it was really great experience! Friendly staff! Clean ground and hotel! highly recommended.

Rooms were ok, air conditioning unit didn’t work well. Public areas could have been cleaner. Pool area in poor condition, food was just fare. Staff was great and very attentive. Sunwing Airlines just horrible, We were bumped from our seats that we purchased over three months prior, our flight was changed to stop in Montreal and then Saaint Martens. I was more less called a liar at check in Toronto, I tried to have the lady look at my paperwork to show her my purchase of Elite seats she more less told me to shut up, finally after 20 minutes of yapping on the phone in front of me she looked at my phone with the receipt with the row numbers we had purchased. Once we arrived in Montreal there were other people that they sold the same seats to. Of course on the way home when we were in the Elite line we were tossed out of this line and told we were in general boarding. We had a regular seat, and there was kids sitting in the Elite Seats. It is not that we think that we are better than anybody, it’s that my husband and I both have health concerns, he is a bigger guy and needs more room. It was our 35th wedding anniversary, All the people stayed at Maho and there was A lot of animosity, my husband didn’t what to leave his room. Will never ever purchase a Sunwing Vacation again Everybody beware of this Airline,on the other hand if you want a middle line family vacation this resort would be fine.

The service at the resort (for the most part) is horrible. Don’t let that ruin your vacation. My advice - don’t tip until you find a bartender slash server who deserves it (a couple do). Those employees will take care of you. The beach is beautiful and the rooms are very nice and updated. I’d recommend renting a car and checking out the entire island. If you go to Philipsburg to shop, you will find cheaper prices in the actual stores versus the outdoor market areas. If you want to visit multiple countries (via excursions) this is the hotel to go to. Overall it’s a decent resort, just don’t expect top flight service. Most employees are not happy to be there and are just going through the motions during their shift. I blasted one bartender who served someone who walked up to the bar. I had been standing there for over 15 minutes. This seemed to be a primary French speaking resort (vacationers). Lots of old people, couples and families. If you are young, go in a group. My friend and I didn’t make many friends, lots of snobby people. Night life on the resort is brutal, but you can shop or hit the casino(s) or club across the street.

Had a great time at this hotel. They did a great job at rebuilding it since the hurricane! The hotel was clean however lots of straws on the beach! Luckily they just began phasing them out. Would be nice to see more efforts like that in reducing plastic consumption

My husband and I decided to go to this resort to celebrate our Anniversary on August 18th. When we got there, we were amazed with how fully renovated the building is. However, we believe that the most important thing a vacation can offer you and their service and how it makes you feel. Not a single welcome package was given to us. Most resorts would give out a gift basket for anniversary celebrations, even decorate a romantic room - no questions ask. We didn't want to ruin our first few days, so we let it go and decided to just book a romantic dinner at the resort ($200 cad) - this was expensive for us but we wanted to feel the celebration a bit more since the resort lacked that touch - we decided to just pay for it. We booked with the agent and she was ecstatic to find out that we were celebrating our anniversary. She even promised that she'll have our gift baskets and have our room ready for a romantic night on that day... (i was excited) We were booked for dinner at 7 pm at the ocean point for their private romantic candle lit dinner, the hostess just pointed us go to the rooftop and just told us the directions....there were no lights, no one at the top... it was empty and we had no idea where to sit or if anyone will be aware that we will be there... she couldn't have seated us... and I have a video footage of the whole thing since we were expecting that it would look romantic and delightful (we have been to other romantic dinners offered by other all incl. resorts and we indeed enjoyed them!) to our surprise, it was sketchy and we felt abandoned. We waited for about 10 mins.. and finally saw a staff, who was cleaning up not sure if putting away/cleaning stuff and just putting them back on.... it certainly did not feel like they were prepared for our reservations... we had no one to talk to, no server, no manager, no hostess around, no light on the rooftop, no candle light, no menus, no food. It was very disappointing. we left the area and had informed the front desk that we will have to arrange another dinner reservations as the one we booked was clearly a fail. We had to go outside of the resort, and went to Jax;s for steak dinner instead, which gave us a phenomenal service. After dinner, i was hoping at least one thing that the booking staff promised us would come true,.. I was hoping to have our room at least to be filled with balloons/petals as promised by the staff... added to our disappointments, this was not successfully done either... The next day, we bumped into an HR manager and had informed her of what happened, the name of the staff that arranged the reservations and her promises to give us a gift in our room and decorate it. I had given her my information and room number then she assured me that she will look into it and that she will prepare something for us to compensate for the inconvenience. Waited for days, and NOTHING. Sonesta Maho failed to give us even just a satisfactory vacation experience... Many people i know that had gone on the trip also had the same sentiments and we know that we will definitely not be back.

If you love beaches and airplane watching, you might consider this resort. Otherwise dont bother. The services, the quality and quantity of the food are very bad. You would be left hungry if not knowing when go to eat. The pools are very small and crowed.

The hotel is not ready to be an all inclusive. The rooms are great, clean, modern and new. The pool and beach are great. The drinks are good, beer from a can not draft. The food is terrible. The resort cannot accommodate the number of guests and the food options and limited and not good. Reservations were impossible to get at the restaurants. We ate off site and that made a huge difference.

The hotel is very beautiful property and clean and well kept. However, a couple of things could be improved. Speed of the elevator was extremely slow while checking in. My suggestion have bell boys that take the luggages to the rooms through the service elevator and avoid the massive line-ups that takes an hour to grab an elevator. As well, have more bartenders at the bars. More selections of food and be staffed properly to handle the amounts of guest you have at the hotel. As well the beach situation is a pick pain for the week that I was there was impossible to get a free chair and umbrella. Have more or do something about people that reserve chairs and leaves for hours. There are a lot little things that management could do to improve everyone’s stay at the Sonesta.

Room was very nice, spacious&clean. The options for dining were good. The pool was very nice! Beach area beautiful! Lots of chairs and umbrellas for guests.Area was very clean.Latin night band playing at night was awesome!Staff was friendly! kidsfun room

The Sonesta Maho Beach resort is beautiful and the beach, pool and of course the show with the planes landing just off the beach was pretty amazing. The only issues came from some of the work still being done to the resort as they come back from Hurricane Irma. We opted for a regular room without a view and that may have been a mistake. Outside of our room on the 6th floor were two extremely loud industrial air conditioners and a new sewage treatment plant. The balcony was rendered unusable by the loud noise and smell of sewage. I am not sure if this is a permanent situation for the hotel but it is something we were not warned about. The staff seemed over worked and were not very friendly, they do not have enough bar staff and it was not unusual for a 10 to 15 minute wait to get a beer. The food was delicious but it was almost impossible to get a booking at one of the two restaurants that take bookings which meant almost all of our meals were at the buffet which was good but pretty much the same night after night. We got what we thought was a really good deal on our trip so we were satisfied with there still being some inefficiencies, however, if these issues are not rectified it would not be worth what I would consider full price for this vacation.

The hotel grounds, the room and most of the staff were good. Need more food variety at the buffet, especially the fruits.The Chinese a 'la carte was terrible, long wait plus the food trays were left empty for a long time

very nice after first day we had to change rooms as our room was not so good we didnt have a balcony but kurt changed our room and after that we were fine the food was good but we had to eat outside a couple of times but other then that it was fine

The grounds and maintenance staff were amazing. Cleaning staff were friendly and the rooms were spotless. Sonesta Maho was very clean. Resort still needs improvement with regards to the restaurants, still under construction. There were not many options available for food and limited coffee options. Overall great beach was great and clean. Resort was understaffed for the number of guests. I would not recommend until this resort is fully completed. Not worth it.

The hotel has done a good job of getting back up and running in such a short time. The grounds look nice and the public areas are kept clean and tidy. We found the food to be very good and we only ate at the buffet. They do a barbecue night on the beach on Tuesdays and Thursdays. Entertainment team did a great job putting on their shows at the casino. The free island bus tour was great. Tito is wonderfully entertaining and very knowledgeable about the island. Excursions were readily available, with a good selection of things to do. Unfortunately, Check in was the slowest we've ever experienced. Our flight arrived after in the afternoon and the rooms took another two hours to be ready. We had requested a king bed (we're both tall) and arrived to find that we were in a room with two doubles. Not the end of the world, but I went down to ask if we could change. I was told that they saw my request but since the hotel as full they weren't able to accommodate us. When we went to bed, we discovered that it was going to be very difficult to sleep as our room was outside of the sewage treatment, which has two large processing pumps with giant fans that were loud and our room smelled of sewage. After a bad first nights sleep, I again asked it we could be moved. At this point it's important to note that I wasn't looking for a free upgrade and would gladly have paid to move to a different room. Again, I was told the hotel was full. I believe hotels leave rooms free in case of emergencies (one of the other guests we spoke to were moved after a plumbing issue in their room) and feel that the hotel staff missed an opportunity to help us out which would have gone a long way to make our stay a better experience. We bought ear plugs at the pharmacy and made do. I wasn't willing to spend any more of my vacation time talking with people who clearly didn't want to help. Maid service kept taking our towels even though they were hung up with the intention of using them again and at one point we were left with only one towel and had to go find more. They didn't service our room on the Monday of our stay. The maid showed up at 8:30 pm very put out and asking if we requested service. We did not and I pointed out to her that it had not been done earlier. I've never posted a review before as we're pretty easy going when we travel and generally don't let much get to us but the room issue and their unwillingness to help were very off putting.

The hotel renovation is still ongoing but does not affect the guests. Last time I visited this resort was in 2015 and the food was fantastic. The refit is amazing, however the food choice this time is the most restrictive I have ever come across. Salad choices were always a bowl of lettuce leaves, a plate of chopped tomatoes and a plate of sliced cucumber - the same every day. The only fish I found in the buffet restaurant was grilled swordfish - dry and no sauces. This is an island surrounded by an abundant of fish!! My other negative comment is lack of comfortable seating in the evening. There were sofas in the hotel lobby or two sofas at the rear of the resort by Ocean Point. Activities by the pool were good for the adults and the children's pool slides and club were also excellent. Rooms were excellent as was the bathroom and closets - all brand new.

I think this hotel is great, but it will definitely be better once renovations to it are complete. The beach is beautiful - get there early if you want an umbrella! Staff are friendly and helpful. The food variety is a bit lacking if you have any dietary restrictions (i.e. vegetarian), but you can always find something to eat. The pizza and pasta station are always a good fall-back if the buffet doesn't have anything for you. While there, they were putting in a 3rd elevator, which will hopefully help with the long lineups.

I received an amazing deal on this vacation which finally allowed me to visit St. Martin. It’s beautiful, staff is friendly, food is delicious & I think in time the facilities will be back to 5 stars! They have done a great job rebuilding this resort. I will definitely be back.

We thought the room especially the bathroom were very nicely laid out great rain shower head with TONS of pressure and hot water and well accessorized. Though we had some issues with the lighting it was eventually dealt with. Top notch linens excellent maid service and a very well lite closet but could have used a few more hangers. Staff were all very helpful and welcoming! In fact we witness an outstanding Staff member in the SPA area who handled an irate customer with great professionalism and was truly grace under fire at all times and kept her cool and the customer calm and satisfied. She also was very help with us and exceeded our needs with my wifes needs. Great experience for sure!!