I've been to this hotel/resort on many occasions. This time I noticed,was cleaner, the food was of value, utilities were fine, room was clean and attentive. The supply of drinking water was not explained.i found the staff controlled the supply. Power outages,was a nuisance,but was manageable.on the whole. I had a pleasant ,two weeks.

The hotel is well located and airy. Breakfast is very good compared to other hotels I have been in Habana Standing in the balcony one can get nice breeze from the sea as well as beautiful scenery. Three meals a day are served all buffet selections.The restaurants outside and not far from the hotel serve my favorite grilled whole fish.

No Sunwing Rep ever on site. Staff not willing to inform you when they will be or try to contact them for you. PROSTITUTES nightly. Brought this up with hotel staff and security and they laughed at me. This hotel welcomes prostitutes into the hotel for their guests and can buy a day pass for $45. There was a pimp choking his woman on the dance floor in front of guests on New Years and the hotel staff did nothing. Unfriendly staff. WiFi is limited to 1 free hour per day, no way to contact anyone outside of hotel. No immediate help from Trip Central or Sunwing regarding all of these listed issues Garbage in public areas. It did not move from the floors or stairwells for 5 days. ONLY 1 restaurant. Advertised as 4 restaurants for food. This is a lie. They do not have any cocktails and they won’t mix you any. All they will do is rum and coke and beer. Dirty bed sheets. They smell bad and have stains all over. Dirty floors and walls in rooms. Ceilings have mould on them. Snack bar hardly ever opens. Limited to 90-120 minutes per day and it’s only ham sandwiches. NOT AS ADVERTISED!!!

We enjoyed this hotel again. It seems painted up, floors especially polished, elevator working every day. Rooms are small but clean and comfortable. But not many tourists. The wonderful beach across the street makes it so important for Havana. $5.00 shuttle to Central Park Havana many times daily until about 5:00 p.m.

Everything was an improvement compared to 3 months ago. Everything was clean. Utilities were fair.the food was better than expected.good value for the price. I would visit here again.we had good entertainment.

Grounds and facilities were good. Staff are friendly. Room wads good all amenities working.for a low budget good. The situation of hotel to beach and bar was good an so were the beach facilities. Would've loved a live show in the dance hall.

I used to go to this hotel several times per year. On the negative side, there are a few things to be said. The rooms need to be updated. The A/C was leaking water. There was mold in the bathrooms. The washrooms, close to the pool, did not have toilet paper. Food was of poor quality - no variety; every day the same thing, cooked the same way, and many times not tasty. There were days when essential things were missing, (e.g. napkins). Some newer, younger servers did not seem to care if there were or not glasses or cutlery on the tables. It is obvious they needed training. On the positive side, must say that in general people were quite pleasant. Older, seasoned servers (in the restaurant and at the bar), reception, hotel security staff, and the people taking care of the grounds, were pleasant, courteous, very friendly. As I used to come to this place quite often, must say that I have seen an improvement, in that both elevators were working 24/7, and there were no instances of blackouts.

This must have once been a glorious resort. However, they seem to be suffering form lack of funds post covid and the property is a bit run down. But it is clean, staff are friendly, food was good. Beach just across the road.

I was very happy with the grounds and dining service. The bar was well stocked and people wet very friendly. My only complaint is the VIP service I paid an extra 100.00 for and I did not receive and of this. No beach towel, no ocean front veiw, fridge was not stocked as stated and no Cartier service or the rum as promised when I booked it and the service e desk should have given more information as to the bar on the beach when I arrived and where to go to get a towel ect......

The feature I liked was the proximity to Old Havana and a free shuttle twice a week. Hotel is clean and friendly. Spacious patio with lots of seating. Large bright dining room. Great views and close to the beach with many lounge chairs. Rooms adequate and have big windows out to the ocean and breeze. Food delicious and plentiful. If there are blackouts( to save on limited electricity ) the elevators don't work for a two hour period. Free internet. Not a 5 star but an excellent two star hotel!

Our flight delayed on 29th July 2022 because of sunwing problem, neither Sunwing nor hotel accommodate us. On top of that it's worst customer service on front desk, even food and hotel conditions very poor quality and services. I don't recommend this kind of services from both sunwing and HOTEL it's height of unhuman and nonsense.

Restaurant, bar and security staff are very pleasant, very helpful; cannot say the same about the reception staff, where some of them are very nice, helpful, while others are not. Food quality is very poor; same food every day - no variety - however, the kitchen staff are trying to do their best, with the available ingredients. There were days where in the morning there was no butter, no cheese and no ham. Very poor bread quality; could not eat it - had to be toasted. Rooms are clean, and staff are pleasant and helpful. However, TV reception is very poor. Despite requesting for a technician to fix it, this did not happen, for the whole length of my stay. The pool area, for my taste, is quite noisy. This is also the area where the nightly entertainment takes place; the high music volume would certainly be a major inconvenience for the those whose rooms are facing this area, for people who would like to rest. As this is not the first time I stayed in this hotel, regretfully I must say that food quality went down, despite price going up dramatically. (For one week stay I paid the same price I paid for a two week vacation, just about less than two months before.) I am disappointed. The hotel is located about 25 minutes (by taxi) to Havana. Beware of cab drivers. You can run into real scammers. They can charge anywhere from 1000 to 2500 Cuban Pesos each way. You are better off to get a shuttle bus (across the street), which would charge you $10 US per person (must pay with a non-US credit card), for a return trip to Havana. The hotel reception should be able to provide the schedule.

Everything went well. The staff were attentive and friendly. I'm glad I decided to go. I would definitely go again sometime next year. Thank you for helping me with my trip, especially the information regarding the covid-19 and the documents required.

I like Hotel Marazul/Tropicoco, I have been going every January for 5 years, my comments are based on those 5 years that I have experienced. But I think it is almost dead, the staff are still wonderful people, they do a great job looking after me. The hotel lobby is more empty than busy, it used to be a friendly busling environment but not so much now. The Animation team is all but non existent, items advertised for things to do through the day (bingo, dance lessons, etc.) did not happen, of a 7 day week there were 2 decent shows in the evening, the other days a disc jockey just played music hoping people would come down and dance. Food, the food was normal for Cuba, I never got sick never had problems but one gets tired of the very same thing day in and day out, basically the same gruel every day, if there were more local restaurants on the street I would suggest they change to being a breakfast only place. If it were not for it's proximity to Havana I would classify it as a useless hotel, the beach is great but that is about where it ends. To make matters worse the price for Marazul/Tropicoco has gone up substantially from previous years, sorry, but Hotel Marazul/Tropicoco is not a $1,000.00 a week hotel, they advertise 3 star, to me at best is deserves only 2 stars. Further in the survey/review it asks if I would recommend the hotel there is only a yes or no choice but my choice is maybe as over the years I have enjoyed being here and if I learn that it is improved I would say yes but at this time I will mare the survey question "no" I will still investigate coming here in the future but I am now looking elsewhere for my January vacation.

Didn't give to us brief meeting about the hotel and services, the resort don't have porters so I had to load the luggage all the time, the Elevators Don't work, we eat the same poor meal three times a day 4 days in the road, the room was dirty and I kill my self one cockroache, the AC hole was not seal, the towels very old and with holes, the room didn't have phone and the front desk told us the problem was line broken, nobody clean the room in 4 days, one day I went to Havana and call back to the Hotel many times in 30 Min and nobody answer me in the Marazul resort front desk, in the restaurant buffet many plates are cold, the food heat don't work, drinks like water or Pop serving warm, just one meat and they served small portions, I had to removed my self the use plates because the are lazy to do it, the last day in this nightmare the lady in the front desk told me that she didn't have not phone line working to call anywhere, I request to speak with the Director Manager and he never ever give me his face, he always sent others, the front desk keep the money change rate fix at .69 cent canadian dollar per CUC, when the bank have .74 cents, when I complain they change to .73, the was robbing me 5 Canadian Dollar every 100 dollar I change to CUC, I have lot of pictures that prove what I said, if anybody would like to see it just email me, this Vacation time was huge NIGHTMARE

I stayed in this resort.for 1 week in Janurary.it was my worst stay i had in my life.The elevator was broken every other day. Food was terrible . dinner was the same reheated food we had for lunch.thr hotel was dirty and tge would never clean it. Puddles and water floods all over the resort that was never mopped.Security let some girls in to our hotel .they went to a clients room and stole phone and other western products. AND more problems i will save to tell the vacation package company to make a serious claim. IF you wanna visit havana get a casa particular instead of EVER STAYING HERE!.

Well it’s very old dated and falling apart the food is bad . But there was rice and beans and chicken every meal. No spaghetti bar, no alacart restaurant. The swimming pool is brutal smells like sewage at the pool and snack bar that never had any food, the main bar or only bar in the lobby had terrible service and no mixed drinks. The front desk people were friendly. And helpful. Virtually no entertainment, mostly Cubans staying at this resort with children. fantastic beach. Free shuttle to town, elevators worked a few days no bell hop. It was a very cheap vacation. We love Cuba would not stay at this resort again.

This is not a luxury hotel! We have stayed there before and knew what to expect. It is dated and minimal but we picked it for it’s location and free trips into the city. Food could be better but omelette for breakfast is good. They do have very good coffee! In fact the best coffee! This hotel is across the road from a spectacular beach! We love to visit Havana, but also like to enjoy the beach and this hotel is good for both! If you don’t expect a lot then this hotel if fine. You can beach it or catch the free hotel bus to the city for the day!

If you have not been cuba, it may be worthwhile going, however its not for everyone. Standards are low, given the price its expected. Food was bland and repetitive. Rooms are basic and hotel is kinda old but is near a nice beach. Transportation is not as advertised, says its free but it was a hassle and ended up paying 5cuc

My husband and I stayed at the Marazul hotel in Cuba from October 4th to 11th. We bought a package with Air Canada Vacations. We had hesitated between staying at the Atlantico or the Marazul, and eventually chose the Marazul when we were informed it was now a Valentin hotel. We were greatly disappointed with this hotel. It is certainly not a 3-star and is even less worthy of the Valentin name. It is also not a hotel worthy of Air Canada Vacations. Where to begin? Here are the main problems: - Not an adult-only hotel as advertised. There were many Cuban families staying there with children of all ages; - Buffet food almost always the same, no variety, and not served hot enough; - Only one bathroom for the lobby area and it is located in the basement, next to the pool area and it is not clean. The last day of our stay, the men's bathroom was out of order and both men and women had to share the women's bathroom which was the only one available for the whole hotel. Imagine how even dirtier it got and men doing their business could see above the stall walls into the adjacent toilet area where women had to go. Unacceptable! - Smoking is tolerated in all areas of the lobby and bars, even though there are no-smoking signs; - There is prostitution taking place in the hotel; - The roof leaks and during days of rainfall, water was coming in in many places in the lobby area; - The hotel is in great need of repairs and refurbishing. In our room, the bathroom sink faucet was coming undone, the shower stand was broken and the mattress was lumpy and needed to be replaced. And, oh, bonus: there were bed bugs and I returned home with severe bites all over my arms and on my scalp. If I had to chose again, I would stay at the Atlantico and avoid this hotel completely. On a positive note: Havana is a great city to visit.

Upon arrival the steps at front are not a welcome sight for a wheel chair person, however workers helped me walk up, and after I found a wheel chair ramp and talked to manager I saw that they used it for the next buses. There was a little difficulty with bathroom access in room with a 1 foot barrier step, which I am able to crawl over. Tour to the city was great, there are many wheelchair obstacles on the streets, and buildings, but with a little work I was more than welcome. The workers at the hotel were gracious and helpful in my stay, and the only complaint was the storm that hit, which is out of their control, and I saw the hotel workers clean and try keep up with people's needs.

I booked a oceanview room. The first night when I arrived they gave me a garden view but they changed it the next day. The hotel is pretty old but the room seems clean. There are different night activities happening every day. The water ballet was really nice. Food was horrible as it is Cuba. Overall, it was ok and if the price is right I would still go again.

Two weeks (March 21/18 to April 4/18) of wonderful sunshine at a hotel we have been to before. It has been 2 years and we see many changes/improvements. There have been repairs to walls, lots of paint and many new plants. One bar was closed as work was "slowly" being done. (Cuban speed) Every sign still said "Tropicoco". Staff were predominantly the same (as we treated them well, they responded in kind) Obvious efforts were happening to keep the property clean and LITTER FREE. Litter is the main problem in this beautiful setting. Very few garbage receptacles are available. Locals and tourists are guilty of dropping their stuff where it has been used/emptied. Recycling and refunding programs would greatly benefit the beach area. So many bottles and cans plus wrappers, tissue etc......terrible eyesore, and potentially dangerous. Our bed {a king size in room 334) was comfortable. It was a spacious room (overlooking the back of the hotel where delivery trucks came) and we had an abundance of hot water (except for Good Friday when no water delivery was made and we had no water for about 12 hours) Meals were typical....cheese and meat slices served only at breakfast, pork, chicken and fish served at lunch and supper. Raw shredded vegetables were available for salads. It did get to be a bit boring. The pork burgers made on the grill snack bar were good. I find the desserts are tasteless...so no appeal to me. Lots of eggs. Lots of cinnamon rice pudding. Watermelon, guava and pineapple were the predominant fruits available. We saw bananas only twice. The pool area has been improved greatly...a much larger area and more attractive. We did not take in much of the evening "entertainment" as after many visits to Cuba, the shows tend to be similar. The only thing Tropicoco lacks that I want in a vacation stay is a balcony. We went knowing we would not be getting one. The cervasa was always cold, no matter where we received it. Don't forget to book your free shuttle to Havana the day before you wish to go. We saw people not able to get on because the bus was full. We went for the sunshine, warm breezes and no meal planning or dishes to be done. 100% satisfaction in that! So...yes, we would go back again. Don't forget to claim what you buy when you return to Canada!

The two-star resort met our expectations. It offers basic amenities, which are good enough for those who are not fussy, especially when it comes to food and drinks. It is conveniently located near Havana, and the beach is nice.

Improvements over many visits during the past 8 years are the elevators always work (both!) ..the lobby and walkway lighting is much improved..and the electronic door keycards allow each person independent access. Sadly the dining room servers are fewer in number and MOST seem to think the "tip" should precede any semblence of service..I see it reversed. You can get cutlery but no napkin..and seemingly be expected to eat your soup with no spoon. Making up their food care packs to take home takes most of their energy for some and provides stealth entertainment. More staff needed..The other staff are very genuine and helpful. I still love the building architecture , variety of travelers, and location.

Hotel Tropicoco, which is in process of changing its name back to Marazur (blue sea), has much to offer. It is a huge building from the time when Soviet Union was much involved in Cuban life. Its main floor is extraordinary....a magnificent design. There is an outdoor pool and 2 bars, one open 24/7. The bars are quite ordinary, but adequate. The large dining room offers 3 meals in cafeteria style. The food is adequate and plentiful, though some dishes are a bit strange. There is fruit at every meal...oranges, pineapple and mangoes. Waiters are assigned to sections of the room and look after the guests, giving out napkins and pouring wine and others drinks. The room I had was basic...2 beds and a TV that actually worked with BBC and EuroNews among other channels. The room and bathroom were clean. I left one Cuban CUC for the room cleaner and one for the waiter each morning, also brought things to give away. One disappointment was evening entertainment at 9 pm....extremely loud music and all talk in Spanish....no dancing. Service at reception was surprisingly unfriendly most of time. The hotel could do much to improve without spending alot, starting with a more welcoming staff.

Improvements are underway and it's a welcome sight ...slowly but surely they are giving the resort a more modern feel. The employees are most accommodating to try and make the stay as pleasurable as they can. If only the weather had been more accommodating but it was what it was. Moderately high winds keep the waves too high for any chance of a relaxing swim and sporadic showers kept everyone on their guard but it was that time of the year so holidayers do your homework before you book. The house wine and barley sandwiches where excellent as was the Cuban rum. The food was typically Cuban cuisine presented to provide some variety so one could pick and choose as your taste buds dictate. All in all if you're open minded enough to choose Cuba and are capable of 'going with the flow'.... after the lengthy 1 1/2 hr plus shuttle from Varadaro you should do alright. A Free 30 minute shuttle daily into Havana and return is a plus as is the All Inclusive pricing if you can take advantage of a short notice vacation..

This is a two star all inclusive so it's not for everyone. My son and I have been staying here for 8 years. The staff are great, beach nice, food basic. Close to Havana for exploring that amazing city.

Good resort had a good visit Food was not to good, but plenty of it. Too much chicken and pork Staff very friendly and helpful Beach nice and close. Weather was good throughout 115 open bar was always open for coffee and beer Too many cats and dogs barking at night~~!!

Staff and waiters friendly . Some are extra nice . Food is okay and good enough for me but not a 4 or 5 star quality. Good place if alone because lots of travelers are single and easy to make friends,Easy bus to Havana where the city is alive and friendly and the old cars are wonderful to watch.

If you keep in mind what you paid for your stay at Tropicoco, it is great. I travel as a single male with low expectations. I need a clean set of sheets and towels and I am happy. And the Trop delivered this-and more. The meals were decent: standard bulk food of rice, pasta, potatoes etc. The staff were friendly and courteous, especially if you were to them. There were sometimes difficulties with power outages, elevators not working, limited availabilty of certain beverages etc. This is Cuba...it's kind of to be expected. All of this said...the location in great, as there is a good beach right across the street. And the free daily shuttle into Havana is very convenient. As is the proximity of the city itself. Bottom line: if you just want a decent place to hang your hat while you enjoy adventures in Cuba, Tropicoco is for you. If you are a couple on a romantic get away, or have high standards of hotel stays, are a picky eater etc. it may not be. I personally enjoyed it and would/will return.

This hotel was nice and open and close to the beach. Only one hotel key per room is a little inconvenient. There were some plumbing issues (out of water in the toilet in the a.m.), then last day moved to another room because of some leaking water. All in all staff very friendly and helpful. Daily shuttle into Havana is a plus. The beds in our room were very comfortable but on the last day in the other room not as good. Met my expectations in general.

For the price, you cannot beat this place. Nothing was lacking, I had a great time, beach was great, pool was clean, room basic, but very clean. I even paid 50% more in St-Lucia and got to sleep in a hell-hole. Bravo to the staff at the Tropicoco for everything.

No body speaks any English, makes it very difficult to get any info. Not a clean place at all. When comes to food there are not to many choices, but you wont starve. Can't be demanding when you go to 2 star resort. I have to say that the people that work there are very nice in general.

my first time in cuba thanks to tripcentral. the room was pretty clean and certainly acceptable. food was decent enough all though they need to label some of the dishes a little better as some days they did and others not. also, being a vegetarian had to be comprised a bit as for some reason those very good bean and rice dishes had little pieces of meat. the shuttle from the airport was delayed in leaving which was not good and was even worse heading back to the airport. we were told 330 am pickup and it arrived 415. all in all I was quite happy and would go back.

I have been to over 10 all inclusive resorts. This one by far is the worst of them all. Actually it's not even an all inclusive in my books. Many days, they ran out of breakfast, lunch and/or dinner items. The beer was soo watered down and they had no selection of cocktails. For 5 days I asked for a Mojito and was told that there is no mint. BTW there is only 1 bar and 1 restaurant at the resort. There are cats walking around everywhere including inside the dinning area. Please avoid at all costs. I made the mistake of going there but would not even let my enemy stay there.

All amenities were in working order, clean and roomy. Convenient access to the beach and private. Transportation to and from Havana was good. Communication was sketchy with the front desk. Did not expect 5 star food, but there were days that it was very poor. The most needy was a toaster that made TOAST. Overall I think it was good value for what I paid.

2nd time there--minor issues which were sorted out on both occasions--will return again either this year or early next year-I have seen all the negative reports about this place which I have never had to deal with--for an all inclusive the breakfast --very good--lunch and dinner--great(even had turkey on my Birthday)

This hotel needs upgrade and it gona be perfect for example new mattresses new shower accessories new air conditions and new doors locks .faux ceilling and repainting the hall building.in general i liked the hotel because of the location

Food quality and selection poor most days. If you don't tip for poor service expect to be ignored. Hotel was dark and dingy. Shuttle to the city limited, not as advertised. Language class was cancelled. Hotel staff indifferent to visitors too often. Not much going on in the area. Entertainment and DJ were good.

The hotel itself was clean, staff were helpful and food was in abundance. The elevator and AC worked great. Of the 2 single beds - one was comfortable and the other squished sideways when laid upon. Pillows were thin, but not lumpy. The beach is nearby - just have to ignore the garbage left by tourists and locals. No one ever sees it as his/her job to maintain the beauty of the landscape. Sad but true. Book early for free shuttle to Havana. Check for cancellations if told it was full the night before.

The hotel is falling apart. No repairs are done. I was here two years ago and it's worse than it was.The food is really really bad and the wait staff is indifferent at best. At least the beach is good. And it's only a 20 minuit ride to Havana.

Although Tropicoco is nothing spectacular, it served the purpose of my trip very well. The beach is ok, I tool nice long walks along the shore in either direction. The area is safe, no one has hassled me. Food was ok, not fancy but I always find something good to eat. The daily freshly made bread, even just with butter, was amazing. Plenty of fruits and vegetables. It actually exceeded my expectation of a two star Cuban hotel. The free shuttle bus (a quick 20 minute ride) to the center of the old city. facilitated my daily visit to Havana either for a full day or a half day. The problems were the lack of beach and room towels, and sun tanning beds. The elevator didn't work for a couple of days. Drinks were basic, they don't even offer Mijitos. I am also happy with the service from the agent Miranda Mawdsley. It has been a good experience.

This hotel was clean and delivered as I expected. Our TV did not work nor did the air conditioner. But to be honest, we didn't need either. So we were happy with our stay. Staff was great. Service slow but polite.

This hotel is across the road from the beach. It is very basic. Food is ok. Don't expect a four star stay at a bargain price. I have been to the Tropicoco many times. There was problems with the room phone this time and one day there was no water for hours.

If paying more than $400, not worth going, better to fly and stay at a casa. Management does not want to listen to your complaints. Lift is out of order, good luck finding a place on the second floor. Food was below average, even if you feed the stray dogs and cats, they too don't want to eat the food.

Very small rooms, food not good at all. Staff is friendly. Beach is not that close to the hotel. Entertainment area is very hot and humid. Close to Havana, free shuttle. Beach is good. Still would not recommend to my friends.

If you want the real Cuban experience and are sick and tired of staying at those overpriced resorts that say there four or five stars, well guess what there not, the Tropicoco hotel which I stayed at is rated at a 2 star hotel and let me tell you the food and the staff were much better than the 4 star that I stayed at in Veradero. beach is packed with Cuban everyday the hotel is packed with Cuban everyday it great if you don't want to stay with those tourists if you know what I mean. Break out of the old routine and really see Cuba for what it is, you wont regret it. Stay at the Tropicoco Hotel.

I had read reviews of the hotel and I think they prepared me well. Tropicoco is a two star and therefore not luxurious. The rooms are large, clean but very sparse. Many have a great view. No balcony in either of the two rooms I had ( I switched for a better view). Staff were hard working and efficient. Food was as bad as everyone says. Plastic cups for drinks at the bar. Location is great for a split beach/Havanna vacation. Shuttle bus was great. Beach is nice, but crowded and at times very littered. Lots of jelly fish when I was there. I would go back.

The hotel is 2.5 star so do not expect much. But if you want a perfect beach and a convenient location to do sightseeing in Havana this is the hotel to choose. Good and polite service. Food: meats are excellent veggies bland. Entertainment: two years ago very good this year not so much. Cuban dance shows always very nice. Pool: not good but what for do u need a pool when u have a perfect beach?

Good place for couples, groups of friends - wouldn't recommend for solo. Beautiful beach, nice staff, our room on the 4th floor was great. Food was okay - I would return. Close to Havana and great day trips through sunwing.

Requires a lot of work water rooms etc staff very good limited bar good location to beach close to habanna good enternment no internet which is poor people from all over very friendly really missed the hot water for washing and showering

Tropicoco is a great place for little money! Good location. You can take a shuttle bus to Havana twice a day 9 30 am and 2 30 pm. You can also go to Guanabo by taxi (5 CUC) to meet local people and have a great time with Cubans. If you want to be at the resort the whole trip Tropicoco is not place for you. You will be bored after 2 days. However if you are open for adventures especially (guys) Tropicoco is PERFECT place to go!!!

I do say good in general, th food it was good, the areas clean, the pool little cold for swimming but good, entertainment was good, but could be better in that department, but im glad of my experience, thanks for the concern, marta.

This hotel is good only as a base for exploring Havana and area. The beach is very nice and great for relaxing. I would not recommend this hotel for families. The hotel lobby is poorly lit and there is no place to sit outside that is comfortable.

Basic food, basic room, excellent location, very, very POOR Reception staff - very rude and very unfriendly. Good location; good restaurant service; not good housekeeping - skipped housekeeping for 2 days.

The place is a worn out but it was what I expected for the price and a 2 star. The staff are very nice and gave us great service We tipped modestly at $1 per meal and each daytime or evening spent at the bar. The big issue is the food handling. My husband got violently ill from the food for 4 days. The cook puts his thumb on the cheese when he spoons it to make an omelet for you. To be fair it was only one of the cooks.

I have stayed here about 5 times now and I love it. The beach right across the street is superb. The staff are pretty nice and accomodating.. super nice if you tip them... which is always a good idea in Cuba. The rooms are very basic but clean. A few great english movie channels. My air conditioning has always been super. There are organized activites through the Sunwing desk like snorkelling and dolphins etc. You get a free shuttle daily to and from Havana and it's only about 20 minutes. The food is fine by Cuban standards.. you will never go hungry. I LOVE this place... especially the package price. (NOTE: there is prostitution but it's very easy to ignore.)

The location of Tropicoco is excellent, close with Havana and the daily free shuttle to Havana was superb! The hotel architecture is unique in the idea to represent a ship. This hotel provides very good service for a 3 star hotel.

Rooms are pretty dilapidated, grounds and common areas are acceptable, good pool, food was adequate, staff was friendly and closeness and shuttle to Havana were pluses. I was bitten by flies and got infected at the beach.