This hotel did not meet our expectations. We have been at least 10 times to various RIUs in Mexico. When we first got there the porter said that the tip was not enough when we delivered our suitcases. The entertainment was not at all up to the standard of the RIUs that we have been to. We didn’t even bother to stay for them. Usually there is a Mexican Fiesta night. There was not one. There could have been more variety in the type of food. The al e carte restaurants were decent. You cannot walk along the beach in that area.

We went to the Riu Cancun All Inclusive Adult Only for two weeks in February 2025. We have returned rather disappointed. This is partly due to our fault of not booking something for ourselves earlier. We are two seniors who love to dance, enjoy music, swimming, walking etc. Resort: This is a large resort ( number of rooms). It is a concrete structure with not much greenery surrounding it. For some reason there is an echo in the reception area and in the restaurants. Everything is very loud. The Resort was very clean. Staff: The staff in all sections of the Resort worked very hard to satisfy our needs. They were all kind and helpful. Entertainment: Most of the evening entertainment was geared to a younger crowd. Over two weeks we saw 4 shows that appealed to us. Almost no " English" music as played. The music in the Disco was good, but with the Fog Machine smoke and drinks spilled on the dance floor, we were unable to dance/stay. Every week there is a Pink Party, White Party and Purple Party held at the Riu Caribe. A shuttle transports you back and forth. People dress in pink, white or purple clothes. They get their faces painted. At the Caribe the party is in a shallow pool. Everyone has a drink and the music is very loud. A large bubble machine or two, squirt bubbles into the pool. There are VIP seats around this pool. Not sure who gets to use them. We were not allowed in that area. These parties did not appeal to us at all. Washrooms: There were very few washrooms. There were no washrooms near the pools or the restaurants. Beach: There was one beach that was rocky. You could not swim there. However, it was a relatively quiet and peaceful space. Did not have many chairs and even fewer umbrellas. There was another beach, but the waves were pretty rough. It either had a yellow flag or red flag. There were a limited number of chairs and a few umbrellas. We walked along the beach past the Riu Palace and a number of other resorts and came upon a beautiful beach where we could really swim. We sat under a tree, on the sand. We spent our mornings and early afternoons there. Room: Our room was large and had a spectacular view of the water. It was kept very clean. The decor was a little dated. We had asked for a King Size bed. What we got was two single beds pushed together. Lovely balcony with two chairs, a table and a clothes drying rack attached to the wall. We had to change rooms once because of the noise from the outdoor bar that woke us at 2 am. Dining: The buffet restaurant was very good. You could sit and eat in an outdoor area or inside the dining area. The Japanese A la carte restaurant was Ok. The other two were nothing special. Distance: As guests of the Riu Cancun we were allowed to visit to other Riu's. We walked to the Riu Caribe. It took us almost one hour. We were not out for a leisurely stroll. The other Riu ( Dunamar) was going to cost us USD 30 one way. We did not check this one out. There are some stores outside the Riu Cancun. Downtown Cancun was too far for us to walk.

We stayed at Riu Cancun in January and had a lovely time! This hotel is 25 minutes drive from the airport. Upon our arrival we were greeted with a drink and the front desk staff were lovely. All food and drinks were very good. Buffet had lots of options. We never had to wait for a table and there was 6 in our group. We never felt un safe in this resort. Front desk staff let us know if we need anything that they will get it for us. "Riu Parties" were off our resort at the Riu Caribe down the street. There were free shuttles running every 10 minutes. Riu parties were very fun with good music and drinks included. This hotel is walking distance to local shops and bars/restaurants. We walked into town many times for food, drinks and shopping. The hotel room was very clean upon arrival. We were put on the top level, floor 15 and never had a issue with elevators. They would come within 30 seconds every time. Maid services came daily and did a great job re stocking the fridges and cleaning. The beach was slightly rocky and wavy the whole time. You are still able to swim in the ocean but waves were high. I would return to this hotel again! Great trip with friends who are looking to have fun.

Great location, 20mins from airport, 15 floors, 3 mins walk to pool and beach from lobby. Very clean, well maintained, all rooms are great and all face the ocean. Every buffet and other specialty restaurants had great delicious food choices. The Beach was like powdered sugar, Crystal clear waters and no seaweed or bugs. Some cons are the beach is full sun, no shade until 3pm or so when the sun goes behind the hotel. The gym is really small and not many choices for weights, but we managed. 10 mins walk to the ferry if you wish to go to Isla Mujeres, bus stops are really close and there are many markets for shopping. Lastly there is a free shuttle to another RIU 10 mins away (or walk the beach for an hour) for great parties. Loved the resort! Will definitely return with more friends.....

The RIU Cancun met all our expectations. Perfect location about 20 min from the airport. Small but pristine beach with perfect sand and water (no seaweed or rocks). Hotel atmosphere was bang on. Staff incredible and very helpful, we needed blankets and an AC fix and both were immediate. Food was so good with amazing buffet options and the drinks were perfect. Shows every night and even a shuttle to the sister RIU for parties if that’s your thing. The view from the 15th floor was breathtaking! Clean, large, well stocked rooms (lots of water and drinks including booze available in each room!) Would definitely come back to this resort!

Hotel was ok, had a horrible experience. Had by wife’s beach bag stolen at the pool. It was under our chair. We went to the other pool for about an hour when we came back the bag was gone. We called security and they found the bag at the beach on top of a chair. But both our IPhone 14’s gone. The hotel did nothing to help us out. So basically over $2000 gone. Thanks a lot Riu!

We really enjoyed our recent vacation at Riu Cancun, the hotel was clean , beach was beautiful , the waves are quite big not suitable to small children immediately in front of hotel , but at Riu palace next door their waterfront is a little more sheltered and calm . The staff and food were awesome, I’m sure we gained some weight. The drinks were good but maybe diluted a bit , never really got wasted . We pretty much stayed on the resort except for one day when we went for a walk and some shopping. But if you want to be active there is lots close by , everything from night clubs to island hoping .

The RIU Cancun was a very nice hotel. It was very clean and well maintained. It is a little dated but not a problem. The food was pretty good…not outstanding but not awful by any means. There was not a designated snack shack outdoors. You could get hotdogs and burgers in the buffet during specific times. The only real complaint I have is that there is a relatively small bank of elevators for a large hotel. As with many resorts, lounge chair space around the pool was at a premium. Early bird catches the worm. Good location with shopping close by. Beach was beautiful. Quiet pool area was very nice. We did not even realize there was another pool and beach area for a few days into our trip. I would recommend this hotel for a Cancún getaway if you don’t need a first class, super expensive hotel. Age group seemed to be 20 - 60’s.

Yes, it is an amazing resort. See the valuation below. Beach, Food, Service, Room, Poll and everything was very good. I will come back for sure. The location is perfect and the beach is amazing... It will fulfill all yours expectations.

The hotel is definitely not a 4 Start as claimed. No room service! No coffee machines in the rooms. Food needs improvement! Different named restaurants yet have access to only one buffet! Poor management. Our door was kicked down during our stay at 3AM. We had to move to another room because the door frame was completely broken and the room door could not be shut!! We were advised by security the management would be in touch with us the next day. No concern for us at all. Very poor management!!!

The hotel was stunning. Modern looking with beautiful grounds. Pool area was nice and clean. Restaurants were good. Buffet had an excellent variety of food. Different theme every night. Not always the same food. The waiters and bar staff were very friendly. Such hardworking people. Always making sure you were taken care of. The only negative of the rooms is that the walls are paper thin. You can hear everything and if other guests are talking or playing music at night it’s very loud. But otherwise a good resort.

This hotel was splendid, with one of the best service staff and amazing restaurants throughout the resort. The guests were all very friendly and social, and the bars are designed to keep the party going and keep the resort lively! I can't wait to go back to Riu Cancun again!!

The resort was incredible and the booking with Nephilene was so easy and she was helpful all the way leading up to our trip. We had a fantastic time and would definitely recommend this resort to other travelers.

Hotel was awesome, food was great , resort people were so nice !! Great crowds sometimes for everyone! 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁

This resort had it all! Pools were clean & not over crowded. 4 pools with 4 different vibes, all with an infinity edge facing the ocean. Food & drink were fantastic! Beach is picture perfect! 10/10

RIU Cancun Hotel resort is very modern,walking distance to Cancun's vibrant nightlife and shopping area. Large pool complex, Jacuzzi and spa. View are so unique calm and delicate luxury impeccable service,full of attention take my wife there anytime she'll be grateful.

The hotel public areas, grounds and food were great! Rooms were a good size with great views. The only small complaint I would have is around the quality of linens and sparse bedding. This resort also attracts a large number of young adults.

Beach is the best part - it is spectacular. Pools were great also. Hot tub was cold, lol. Hit and miss with service. Lobby bar has the best service. Entertainment average If you like going into the city - it is a perfect location - walking to most clubs. Elevators were always malfunctioning and breaking down. We were on the 14th floor - I didn't mind too much because I like the exercise. Only liked the Italian restaurant. Japanese and Steak house - not so good. Buffet was average. Been to Mexico 18 times, and there are much better resorts to choose.

Went on spring break - March 9 - 16, good options for a more upbeat environment but also areas with more relaxing pools/beach. Good food with many buffet options at all times of day. Disco was mediocre but a good place to hangout at the bar at night if you are not going into town. Wide stretch of beach with nice sand. Overall clean resort - bathrooms near the pool bar could use some additional attention.

The Riu Cancun is our favourite Riu property. The entire resort is spotlessly clean and modern. The grounds, plants, and beach are looked after with the utmost care and all staff go out of their way to smile and help in any way they can. The food is always fresh and there is a great variety of dishes and restaurants as well. The atmosphere is very relaxing and we felt completely comfortable and welcomed at the resort.

Hotel and location is excellent. Rooms were functional spectacular views crazy comfy beds. Only down fall NO Mimosa for breakfast:( Service was great! Great food! Drinks...don't remember haha Entertainment staff was fantastic! Beach was beautiful Beach walk to the light house is a must!

The Riu Cancun resort is a modern and well maintained property with very good customer service, onsite amenities and fantastic food. The only downside is that the beach area has some larger rocks in the shallow water that you need to navigate to avoid a stubbed toe etc . It really is a beautiful resort and one that I returned to for a second stay... so that says something.

Hotel was excellent, food and service were great, highly recommend this hotel. Very modern and clean. Every room has ocean view. Hotel location is great, which allowed us to take daily walks in the lively city. Great trip!

Just arrived back from the Rui Cancun. This was my 3rd time there and and my friends first. The hotel is amazing . Beautiful decor throughout. The staff so very friendly. I was quite impressed with Marlene a waitress at the buffet restaurant she actually remembered me from a trip 2 years before and asked how my girls were doing. Megial the pool waiter was so sweet . Views from our room on the 15 floor were breathtaking. We had a great time

This resort is very clean. Everyone at the resort works hard to help everyone. Food was good. Grounds very clean. Very nice people, hospitable. The only thing that is lacking is the night shows. They need to improve on this area. We enjoyed the grounds, the pools the beach. Very nice to have view of the sea from every room. We could go back for another holiday.

I had the best experience. I really appreciate the trio centre agent Karol who recommended me this resort. It was an amazing resort, it had everything what a tourist need in order to enjoy. Beach was awesome, rooms were very clean, amenities were amazing, waiters and ground personnel were very cooperative and had smile on their faces all the time. I recommend all of my friend to must go this resort.

The resort is right on an excellent beach. The sand is white and clean. The staff is very friendly. We were always greeted with a smile. The pools are clean. Souvenir shopping is right across the street. Only draw back is low water pressure and constantly changing temperature in the shower. It would change from cold to scalding hot.

The Riu Cancun was fantastic. The staff were so much fun, we didn't leave the resort at all and we were never bored. The food in the buffet was pretty amazing. Great selection (and I'm a picky eater) and always fresh. The a la cartes weren't anything to write home about but they were still good. The evening shows were also really entertaining. Rooms were clean and modern. I would definitely stay here again.

Clean, Food was amazing it caters to everyone. The rooms were clean, the persons at the front desk, pool area, restaurants everyone one amazing. I would definitely recommend this resort to friends and family. I would also come back.

The hotel was much larger than other RIU's I have stayed at However very clean, not a bug in site, hotel staff were always cleaning, touching up paint and maintaining the overall hotel. The staff were extremely helpful and quick to assist with anything needed. The pool bar staff were very friendly and fast at making sure you received your order quickly and made properly. One thing that was a little disappointing was that our hotel would cover the sun once it hit 4pm. because the building is tall. It casts a shadow over the pool and beach making it a tad bit on the cool side with the winds coming in from the ocean. The food was really good, I recommend the Steakhouse if you are going to try anything. You didn't have to make any reservations which was a nice change, it was first come first serve. And there was never an issue getting into one of the restaurants. The beach was very clean, they made sure to remove any seaweed that was dragged in with the waves and Lifeguards were always close-by. There are some vendors who walk up and down the beach strip but aren't pushy like the vendors across the street. We booked excursions through Nexxus, there were some issues with our excursion bookings. We had to cancel our initial trip and book another one through a recommended third party. Which ended up being more money for less. (Which my group was not happy about) The overall experience at that excursion was not very good. The ATVing was really rough. They put two people on a one seater ATV where I was hurt from my behind hitting off the metal rack on the back of the ATV. One of our friends on the excursions seat was loose and they told him to still continue driving. Our ATV also kept dying throughout our drive. We went to speak with our Nexxus representative later and he explained there have been multiple complaints with that third party company and they are looking at dropping them as an option. (which we would have appreciated to know sooner) There is a lot of shopping surrounding the hotel, However be aware there are a lot of vendors who are pushy and they tend to get a bit overwhelming after a while. A three-story super market is conveniently close if you are looking for hotel room snacks. Very good prices and definitely a sight to see. Really beautiful supermarket. If you are the type of person who likes to be in the heart of where you are travelling, not sure this is the place you want to be. It is very americanized. Almost like a vegas strip. High-End stores such as Burberry, Armani, Cartier etc. are close by as well as big clubs and chains of restaurants. The flight staff with Sunwing were very pleasant, no delays, flight was on time and great overall service.

A group of 20 arrived for a wedding. The hotel was beautiful and clean. The pools were awesome, some quiet some not depending on the time of day. Entertainment nightly was good but a lot of Spanish which is ok if you understand it but most of the guests are not. I would've preferred more English but it wouldn't stop me from watching the shows. Close, walking distance to shopping, restaurants and local attractions lots to see and do, Or take a ride on the local buses which can take you anywhere you want to go. The water was amazing and the sandy beaches even better. I have a problem with sand fleas most places and was so happy that there wasn't one to be found trust me I would've found it. There is wifi in the lobby but you are limited to only hooking up 2 devices. Usually that's ok but sometimes more are needed and can't be done there. The staff were friendly and willing to give assistance if needed. It didn't look like they had many kids activities although not exactly sure since we weren't travelling with ours. The food was good they offer a few specialty restaurants that looked good I went to the steakhouse and the Italian and they were good. I would recommend this hotel I would definitely go Back.

Very clean resort with amazing staff. Every room has a beautiful ocean view. Pools were great ranging from a waist deep pool bar to 5'5" deep infinity pool looking over the ocean. The buffet was great, everyday lunch seemed to be the same but there was so much to choose from you couldent go wrong.

This resort was amazing, it was clean, well staffed and they were all so great and the amenities were all so good as well, they had a show every night that was always entertaining, and the place although busy was not overcrowded which was nice. The pool fun staff were so enthusiastic and all the activities were a lot of fun. The rooms were nice with all rooms having a great ocean view with a private balcony. We tried the Japanese and steak House restaurants. The Japanese was definitely worth it but the steakhouse was a bit long with a group but might be better with a couple. Overall great vacation!!

This was our first trip to Mexico and we were thrilled with the resort. Everything met/exceeded expectations. Loved the authentic Mexican feel of the resort and the staff were very helpful and friendly.

The hotel and grounds were top notch. Everyday the place was cleaned top to bottom. Food was plenty, fresh good and lots of options. Service was excellent from the bar to the dining areas to the maid service.

every thing was great the staff was excellent,always smiling happy to help with anything we asked,food and drinks were awesome I've stayed at a few other RIU resorts this one ranks right up at the top of my list!! thanks

beautiful beach, clean rooms and area, very pleasant smiling employees, food excellent with lots of fresh variety, entertainment was good...............wifi was on and off and only on main floor but free when you could get it..........

We just come back from 7 days allinclusive stay at Riu Cancun (September 2015) and this hotel is perfect :-) Newly renovated, clean and modern with a breathtaking oceanview (on the 8th floor) on the white sandy beaches, four oceanview pools, four restaurant and two buffets, excellent food, drinks, four elevators, nice peoples everywhere, serving drinks on the beach. We will be back, like tomorow :-) One conn yet, but for SUNWING travel not for the hotel, stay away from Cecille, the Sunwing rep, if you don't execute exactly what she say she don't like you and will show you that like everyday. Better stay away from Sunwing in general.

The view was so beautiful and the Beach was Awesome. Our room was very clean. The Resort was very clean and the people were fantastic that worked there. Entertainment was wonderful. There was a Michael Jackson tribute and there was an Act that sounded like the Tenors. Almost forgot, the Food was so delicious with so many choices.

Hotel was overbooked and options provided were not satisfied at all, customer service was worst i have experienced. Never book again and none of my freinds and family will consider booking here again.

The hotel was very clean and revenovated a short time ago. It was located on beach which had lots of chairs and space for relaxing, as well as the pools. Lots of activities to do. Close to airport. We enjoyed our stay very much.

Riu Cancun was beautiful! We have stayed at many resorts, but this was probably the cleanest most modern one we have been to. The staff were very accommodating at the front desk as we requested to change rooms and it was no problem. The cleaning staff were always working hard..never saw any dirt. It does take a long time to get a drink at the bar usually, but the bartenders do a great job. Drinks were amazing! The only thing about the resort was that there was a lot of spring-breakers there...I don't know why I thought that if I booked a 5-star resort, I wouldn't have to experience the young party scene, but we did! I like to have a good time too, trust me, but I'm in my early 30s and felt really old there! other than that, it was still a great vacation! We found a quiet pool, food was Good and Oceanview wad amazing!

Just returned form Riu Cancun, all was perfect.. modern Hotel, very clean, we had a room on 12th floor, view was amazing. located center of everything. Beach was clean and water was quite warm, just few minute walk down the beach past Riu Palace, the beach was perfect shallow, clear, sandy water.. very warm for swimming or just soaking in the sun. Who said, Cancun has rough waters? not true . No negatives on Hotel at all. Food was very good, always something happening at pool areas, something for all ages. Staff was friendly and accommodating. The only thing that was kind of sketchy is that assistant Hotel Supervisor wanted to charge us $100.00 US dollars for 4 hrs extra stay in our room. We asked the front desk earlier in the morning if we can stay, we were told yes, on the first floor for $50.00 until 4pm. when we came back to check out from our room at noon and move our luggage to 1st floor until departure, all the sudden Hotel supervisor said, no rooms available, but its $100.00 if we want it, he can find us a room.. Sketchy.. we felt he was trying to rip us off, so we refused. All in all we would return to Riu Cancun, but there are so many new nice hotels around, even 3.5 stars that are very good and lot cheaper, beach is way better, just minutes away.

From the moment I arrived to the hotel the professionalism was exceptional. All of the staff were friendly, inviting and informative. The hotel is spotless and was beyond my expectations. The food was great from the a la cartes to the buffets and lunch barbecues. The bartenders were very social and had a very good understanding of how to make the numerous cocktails offered. No complaints at all!

We have been to Mexico 10 times - mostly the Mayan Riviera - and have stayed at 3 RIU properties. We enjoyed the Riu Cancun, it was very clean, the staff was fantastic, and the resort was in a great location. The beach was beautiful, the pools were great - all overlooking the ocean - view from our ocean view room was outstanding. My only criticism is that it was not an ideal family resort & the kids club was not great.

This hotel was absolutely beautiful, I was taken away from the moment we arrived. The staff were extremely professional, helpful and very friendly. The rooms/grounds/lobby were ALWAYS being cleaned literally I felt like I never saw sand or dust anywhere. The hotel grounds isn't very large as it is a high rise but it was still breath taking. The hotel extends pretty far towards the water so the beach space directly behind the hotel is kind of short, however is you go over to the left side thre is more space and beach volleyball court! The food was endless and amazing! There was such a large variety of well prepared food that everyone is bound to find something they love! The a-la-carte restaurants were very nice, I particularly enjoyed the Japanese and the Steakhouse. I will definitely be back to the Riu they are a great chain of hotels and the Riu Cancun definitely exceeded all my expectations. ** I also wanted to note that we were there during the first week of American Spring break and we noticed that the service quality had dropped slightly since the spring breakers had arrived. This is definitely warranted as it was just too crazy to keep up with everything but despite that it was still amazing how well the Staff handled the giant influx of travellers and crazy party people.

Everything was perfect , peaceful and relaxing the staff was very hospitable, helpful and kind really enjoined it and special thanks from entertaining crew. I hope everybody could experience such an amazing trip.

Riu Cancun is an excellent resort I highly recommend it. The staff are very friendly and helpful the grounds are very well kept and and extremely clean, The food was amazing a lot to choose from for all tastes and great wine...can't forget the wine and drinks lol.. I totally would go back without hesitation. Loved it

Very good enviroment with an excellent services. we enjoed entire our stay in the resort with a beutifull view. In the time we were there the hotel almost was full, but the service was so good that me and my wife all the time had filling that we are VIP in this hotel.