The hotel itself was beautiful and staff was courteous, kind and attentive with the exception of management. Rooms were clean and well appointed. Restaurants were very disappointing! Breakfast at the buffet was very good - buffet was not open for lunch or supper. Trying to reserve restaurant spots was crazy! Concierge goofed it up - Gaucho restaurant served a ‘ strip steak’ which may have been 1/8 inch thick - horrible; Tempest restaurant actually houses Tepanaky as well as sushi were all I. One room - sushi was excellent the à la cart part was terrible! Menu very limited for supper. Lola’s for lunch was delicious They also ran out of alcohol

The Zilara is a beautiful hotel. The lobby is expansive and has many seating areas including the bar area. While it is not air conditioned there are many ceiling fans. .Reception is just off the main lobby and is air conditioned. The staff are outstanding and many remembered us from our three previous visits. Our room on the 3rd floor overlooked the beautiful pool and the sea. The beach is one of the best on the Riviera Maya.. There are several dining options including the buffet which is open for breakfast. The food at Lola Cafe and Capri grille was excellent and the wait staff were very good.

My husband and I stayed at the resort and had an incredible time! The resort was beautiful very clean and well maintained Our stay at Hyatt Zilara was overall a very enjoyable and relaxing experience. The service truly stood out — the staff was consistently friendly, attentive, and made us feel welcomed everyday. We were greeted with champagne and a lovely smile upon arrival. Our favourite restaurants were the Italian (Alejandro) our server was the best, made every dinner extra special. The Mexican was our lunch spot and never disappointed food and service amazing. The drinks at every bar were delicious and the bartenders were always very attentive. Would definitely come back. Hyatt top notch

This hotel was well maintained and staffed with very friendly and helpful people. It was not a party hotel and provided for a laid back and relaxing time. The food was very good and the bars were well stocked. My only suggestions are these: they should have a map of the building posted here and there as navigating to and from the elevators was not simple at first. The Lola Beach should be fully accessible ( I have MS and use a walker and was not able to go in and finally , maybe more seating in the main foyer where there is a nice bar but not much seating. These were not make or break issues just a few things that could be improved upon. I would recommend this resort to friends and would happily go back myself.

Loved the very quaint setting , staff was friendly clean rooms, dining alla cart options were good, service on the beach was great , entertainment was wonderful, daily activities were ok but not too upbeat, extra classes and activities were fun to participate in. Had overall a great experience. We woukd definitely recommend and return again. The only thing is the lighting in rooms was very dim, beds are very sqeeky

Lawrence from Trip Central was fabulous and found us a lovely vacation package that met all our needs. This older but well kept hotel delivered exemplary customer service throughout the entire duration of our stay. Food was excellent, rooms were spacious, clean and comfortable. Club service insured we had dinner reservations and a poolside chair ready for us every single day. The beach was cleaned constantly to minimize sea grass. It was a great, relaxing getaway that totally pampered us. Viva la Mexico!

we had a wonderful time at the Hyatt Zilara. the room was clean and comfortable beds. We had an ocean view which overlooked the pool and the sea from our balcony. The beach was excellent and we took a walk with Fermin to a Cenote only 15 minutes away. we had really good breakfasts at El Comedor. All the service is great especially Miguel and Norma. there are 3 other restaurants Lola on the beach or at the restaurant with Mexican cuisine,the Asian restaurant was very good and Ricardo really took care of us. we had excellent service from everyone. I would give this place 5 stars it is smaller than some resorts but we prefer that it’s not a big loud resort. everything is close walking distance.

It was really nice stay with great food options and drinks unlimited. Given a opportunity i will rebook and join in this hotel for my stay again. Pools were quite clean and food multiple options to chose from

We loved this resort! The grounds were nice with a lot of coatis everywhere! The pool was nice and unlike other resorts the tiles on the pool deck were not slippery. The beach had the softest sand and barely any rocks in the water. The food was good, we enjoyed the Japnese the best(ate there 3x). The staff was awesome ,entertainment team Fermin,Sandi and Hector, waitress at the pool Bianca. We are hoping to come back here again.

We enjoyed our stay at the Hyatt Zilara, but people should be aware of a couple things before picking a room. We booked a "tropical" swim up room, when we arrived we were informed that there was construction directly beside the hotel, knowing we would not be happy with construction noise all day, we attempted to change rooms rather than try it and then change, we were informed there were no other rooms available, but to check in the morning to see if we we still wanted to change rooms. Sure enough 7am we were woken to the sound of pounding and truck traffic. We went to the check in and asked for a new room--with some hesitation they moved us to the other side of the hotel, same "tropical" swim up room. we get to the new room--our "tropical" view was a 2 foot wide hedge that stood maybe 4 feet high, beyond that was a service road and 2 feet from there was a huge green garbage dumpster. But that was not the worse part-- this side was extremely close to the neighboring resort, where we got to listen to pounding music all day from noon on till 5 --the music from the other resort could be heard better than from our own resort. We tried to change rooms again, but were informed there were no rooms available, we gave up and just took what we got. **NOTE** pool view had none of these problems--so if booking this hotel in the next year ( construction was just getting started ) if you don't like the sounds of construction or blaring noises--book a pool or ocean view room. The food and choices were limited for dinner --3 Asian style restaurants in 1 setting --Hibachi ( reservations) Sushi ( reservations ) and Chinese ala carte..as well as Italian ( no reservations) and a beach restaurant ( no reservations ) and of course a buffet, that was closed on both Saturday and Sunday nights due to low season..Wait--weren't we told the hotel did not have rooms implying a full hotel? food rating over all was about a 4..with the Asian restaurant being best The rooms were wonderful big and clean, the hotel was in great shape and the staff ( other than check in ) were amazing. The ocean close and the sand was clean--very little seaweed. Over all we had a great time and enjoyed ourselves. Would return now knowing what rooms to book.

My husband and I were back a second time the same year! As far as all inclusives go, look no further - if you want a beautiful beach, good food & drinks, nice clean modern rooms, and great service, this is your spot!

This is the 3rd time that we have stayed at Zilara and from the moment we checked in through to our checkout, everything was excellent. The staff are universally very good. The wide open lobby opening to the bar is tastefully furnished, as are all of the rooms. We had an ocean view suite which overlooked all of the spacious pool area. The buffet is always open for breakfast and selected evenings. Lola cafe located outside the main building is open for lunch and dinner most days. The Grille is also open most days for dinner. Tempest, the Asian restaurant is in the lower level and has an hibachi and a sushi bar in addition to its menu. The food at all of the restaurants is very good. The expansive beach area has many palapas and chairs. Great effort is taken daily to keep the Sargassum under control.

Grounds are beautiful, neatly manicured and clean. Rooms were updated, well thought out and comfortable. We backed onto a quiet mangrove on the north side of the resort in a King room. The resort does not provide screens on the sliding door which they recommend be kept closed due to wildlife. A Nespresso coffee machine a bar fridge filled with water, soft drinks, beer and snacks was a welcome addition. Got cream for the coffee from the coffee shop a couple of times. Food was generally very good to excellent but could vary from day to day. Bar service around the pool was excellent. We rented bala beds for three days. Service was very friendly and top notch. They make a real effort to make sure you are happy. Coffee shop and staff were excellent. Treats and sandwiches available there were tasty. Buffet usually featured a theme like Mexican, Italian, French etc. Food was generally tasty but inconsistent and staff friendly. Coffee was better at the coffee shop. I enjoyed the smoothies in the morning and the omelets were popular. We could always find plenty to eat. Only downside is that the meat quality was sometimes not up to the standards set by the rest of the resort. The resort has three elevators. One was down all week. Thankfully the one in our building worked as we were on the third floor. If you smoke, no smoking allowed on balconies but they have two small smoking areas, one at the front of the resort and another near the beach. Smokers were underwhelmed by the smoking areas. There was always several types of entertainment available during the daytime from aqua fitness to games, acrobats, pickleball, beach volleyball and a supervised trip to a cenote area, etc. The resort had a very good entertainment team. Drinks were above average but mixes tended to be sugary. Like in many resorts, real juice was often a struggle to get. Many top shelf brands available but Jägermeister was nowhere to be found. Snack bar on the beach had delicious options - the Zilara burger and fries were very tasty after the cenote walk.. Lolas beach front restaurant was pleasant and offered seafood with a Mexican flair. We had a late dinner at the Capri Grille (Italian) on the first night and everything was five star including presentation, food quality and taste. Interestingly, during our last night, the Capri Grille was subpar by contrast. The parmesan was missing from the previously delicious risotto and it was sitting in water. My New York Strip steak was undercooked to my medium well done ask and mainly fat. Only 20% was edible. I should have returned it for replacement or alternative The caprese salads were much larger and inconsistently cut so it seems the staffing in the kitchen was far less capable than the first night (vacation? holiday weekend?). Pool was clean but a tad cool (we did have some below average temperature nights) and the resort is on the best stretch of beach in the local area. Unfortunately, Sargassum arrived one month early this year which made ocean swimming hit and miss. They do however do a great job of keeping the beach clean. Loungers were always available as long as you didn't want to be on the edge of the pool and towels were usually neatly laid out in the morning so we fortunately didn't have to deal with towels or a towel card. A nice touch. The resort is adults only and is a quaint smaller size. We enjoyed our trip and would go back if we can get a similar off season deal. Otherwise, the resort is a bit on the expensive side. Apart from the freshly renovated rooms and infrastructure, the staff stands out for their friendliness, service orientation and attention to details. Every single interaction with staff was commendable, a feature which definitely sets the resort apart.

My husband, two friends and I just returned from 7 days at this resort. For my husband and I, it was our first time staying at an all inclusive resort, but our friends had been to multiple in the past, just to give some context! We had an incredible time and can't wait to go back! Pro's: - Rooms are stunning and very comfortable - Food in general was of excellent quality. Portions are small but you can just order more! - Beach is fantastic and is maintained better than any of the resorts around it. Water is warm and the swells were not too big when we were there - We loved the entertainment! Especially the silent disco, the "rock show", and the newlywed game. The entertainment team are hilarious and take time to remember you! - The pool and pool bar were so great. An excellent vibe, not too much of a party atmosphere but also not too quiet and boring. The pool was the perfect temperature. - Lots of loungers, we never struggled to find 4 together even later in the morning - Room service was awesome, they definitely read the "comments" and made sure you got what you wanted - The staff were friendly and knowledgeable, and made you feel very much like you were a special guest. I also witnessed lots of laughing and banter between staff, and they were very strict on their shift ending times which makes me think they are treated very well, which was important to my group and part of the reason why I had never been to an all inclusive - The coffee shop was awesome and a really nice touch - The rooms were kept spotlessly clean by housekeeping - Check in was smooth and fast, as was check out Cons: - I am vegan, and although there were definitely more vegan options than I expected, there was still very little. Some restaurants had absolutely zero options. Most places did make me something special though. - There are technically only 4 restaurants for dinner, and they aren't all open at the same time. Over the busier weekend period, this meant we were waiting for a long time to eat. This was a bit of an issue for me, the vegan, as I couldn't just grab snacks from the coffee shop - You can not eat on your balcony at all. This is not the resorts fault, this is because you get absolutely surrounded by very brave large birds!! It's cool if you like wildlife, but somewhat unsettling! - Our friends were in room 406 and they had absolutely no view. As in, they were looking at a wall. Their room was also very noisy. Our room, 247, was great and actually had a view of the sea without paying the extra price! - The moment you check in, a very nice and not very pushy person (genuinely!) approaches you about going to "not a timeshare" presentation the next day, in exchange for lots of vouchers. We did not go, but we talked to someone who did and they said that the "not timeshare" was absolutely ridiculously expensive ($450k USD!!!) and they were kept for much longer than the 1.5hrs promised. - The liquor was definitely watered down. Even brand name did not look or taste the same which was unfortunate. The cocktails are good for the most part, but they don't live up to expectations due to the weak liquor. It definitely affects the taste. If you are someone who enjoys cocktail bars, these will be a let down. Overall, we had a fantastic time and it served exactly the purpose we wanted: it was relaxing and super fun, and we met really amazing people. The size of the resort was such a huge plus as it really felt personal. I will definitely be returning!

I have been to this hotel twice the last 6 months. From the first time I visited till my recent visit the hotel has changed management. The change has not been for the better. The Hyatt group should bring it back up to Secrets standards. Will not return again.

We booked this hotel for my sister’s bachelorette trip one of the factors for booking us hotel was that it was a Hyatt and Hyatt does have a good reputation. It was also an adults only resort so we thought that it would have a really good nightlife. There is no nightlife other than a Mexican show at 8 o’clock or karaoke at 10. There was nothing actually happening on the resort there was no beach party there’s no lounge with good music to drink too, and stay up so we were basically going to bed at 11 PM every day which was quite boring for a bachelorette, the resort itself was beautiful very well-maintained and very clean. There was never a spillage of slushy drinks on the floor and didn’t see any dishes lying around that needed to be cleaned up. The pool was clean. The beach was clean. However, the food was very disappointing. There was no real actual snack bar where you can just grab food and go sit down on your lounging chair. There was a “Lola beach snack bar” which consisted of pizza a Poké bowl a burger with very minimal fries less than a fistful. It just wasn’t like other resource that I had been to where you know you could just grab a bowl of nachos and go sit on your lounge chair, so that was quite disappointing. We were, however, provided with a hospitality room because our airport shuttle was arriving at 3 PM and we opted out of the $50 per hour late checkout fee. They gave us a hospitality room which we could book for half an hour per two people which was nicer than going to go use, shared showers like other resorts do. All in all, I would give this resort a five out of 10 especially because we were going for a bachelorette. This was an adults only resort, and I feel like this hotel did not take advantage of it being an adult only resort.

GROUNDS ARE BEAUTIFUL AND CLEAN only thing we pay alot to go to the resort !!! You have to pay for a cabana , you have to pay for a massage which I don't mind but the hotel prices are crazy ! employees are great!!! Also It's insulting when you just check in and try to sell time shares !! WE JUST WANT TO BE ON HOLIDAYS WITHOUT INTERUPTIONS

The Hyatt Zilara is a beautiful medium sized resort. It is a well maintained facility in a natural setting. The food was excellent, Staff were fantastic, hard working and very polite. The beach was well maintained however lacked sufficient shade areas to sit/lounge and relax for the day. 7days would be perfect. We went for 10 days and found the resort on the small size to explore beyond 7 days. The night entertainment was good but usually finished by 9:00pm.

We enjoyed a wonderful week. We stayed in a Gardenview swim up King room and although the swim up was beautiful the water did prove to be somewhat cool. The swim ups with pool view receive sun all day so they are much warmer. Food was excellent. It is a smaller resort which we liked. The beach is well maintained and beautiful. The swimming is great. Our beach server Alex was most excellent and so very pleasant! One area of improvement would be to have more shade on the beach ...there are plenty of chairs however not enough shade. Overall thumbs up.

We truly felt this resort could have had more.There wasn’t much to do (no snorkelling or water catamarans) and once the evening shows were done around 9:30-10pm it became quite quiet. There isn’t much in the way of restaurants there, so after day 3 you’re repeating the same foods. They did have evening shows but very unlike the larger resorts types of shows. The hotel team members are extremely nice and friendly and the rooms were stocked daily. This resort is spic and span. The beach was just okay to walk along and a lot of the beach to the right of the resort was littered with plastics, shoes, & toothbrushes washing up on the shore so it’s ideal to wear shoes on that section. If you’re going to this resort 5 days would be a perfect amount of days.

This beautiful hotel has only been open a short time. We had stayed there previously when it was Secrets Capri. Hyatt had totally renovated all of the public areas and rooms. The staff were uniformly excellent and went out of their way to be of service. The quality of the food was very good and we ate at all of the restaurants. Breakfast was always at El Comedor which offered a buffet with a wide variety of option. We also had dinner there three times when theme nights were offered. Capri Grill was a great experience with a large menu. Antonio, the manager gave us a special anniversary dinner. Lunch was always at Lola Beach, which had a lot of great selections. It was also open for dinner with a different menu. There was outdoor and indoor seating available. The beach itself is beautiful. Very wide with white sand and well groomed due to the inevitable sargassum. The large, shallow pool surrounded by many chairs and umbrellas has a swim-up bar.

View of pool and beach from room was lovely. Hotel was very clean. Room well equipped. Grounds neat. Service was great in all areas. Food selection for evenings could be improved. Safety issues with wind and pool umbrellas. Umbrellas had to be put down several times thereby eliminating shade opportunity.

Had a nice relaxing time at this resort. It is laid out very well and very easy to get anywhere is a short time. We met lots if nice people to chat with. Dining was very good. We really made use of the coffee shop and snacks! We have been to many adults only resorts in the Mayan and have to say this is our top so far!

Where can I start...perfect size resort, very clean and great staff, food, premises are all amazing! Very close to Playa Del Carmen by taxi...Absolutely loved this resort and will go back a third time!

My husband and I celebrated our 30th anniversary at Riviera Capri Secrets. From the moment we arrived, it felt as though the staff could not do enough for us. Our two concierges were extremely helpful and knowledgeable - explaining some cultures and traditions as well as encouraging us to practice speaking Spanish with them. The food was flavorful and presented beautifully with a wide variety to accompany different tastes. Several places to get a light snack or night cap as well. Beautiful building and grounds with turtles to feed in the foyer fountain. Everything was well maintained but if there was a problem, someone was there to correct it in minutes. Security was present and visible around the resort as well as cctv visible on all buildings and at the beach. Entertainment was varied and the nightly shows were very energetic. I loved the poolside live music in the afternoons! The beach was disappointing only because of the seaweed that has invaded many of the beaches in the Caribbean. The workers were out at the crack of dawn trying to rake and gather as much as possible to clean things up but they fought a losing battle though not for lack of effort. We greatly enjoyed our stay this past week and would not hesitate to recommend Riviera Capri Secrets to family and friends!

We recently returned from a one week stay at Secrets Capri. Everything about this resort was just wonderful. The resort is a bit smaller but I think that allows the staff to add a personal touch to the guests. The room was large and exactly as shown on the web site. The food was terrific and each restaurant knew when my husband had specific food allergies without us even mentioning it. The beach is nice and we went for long walks to enjoy the weather and view. We spent a lot of time by the pool and were impressed with the daily entertainment. On most days they had something different but it was tasteful and very fitting for the resort and its guests. The evening shows were also really impressive. They hire professional entertainment and most of it was great. We especially liked the Queen tribute and casino night was a blast! The best part of our experience was the staff. They are all outstanding and hard working. We were very impressed by their professionalism and attitude. If you’re looking for a huge party resort, where they blast loud music all day, this is not the place for you. But if you are looking for a chic, and elegant experience then I highly recommend it. I would certainly return to this resort.

Secrets Capri was one of the best adult only resorts we have been too. All age groups were represented!! Everything was checked off of our list. The size of the resort was perfect. The food was unbelievable in the restaurants - loved not making reservations. It had beautiful grounds, amazing pools and beaches, staff were so friendly!! The rooms were outstanding and very very clean. The shows and entertainment were plentiful for all ages and just the right length. There was lots to do, if you wanted to participate. Lots of choice......It will be a place that we will visit again!!

Pros: Very nice hotel. Grounds were well kept. Rooms were adequate although walls are paper thin. Dining was the highlight of this hotel. Food & service were excellent. Staff are very well trained. Enjoyed the hotel's entertainment. Cons: Music around pool and activities was very loud. "All Inclusive" allows for too much alcohol consumption which tended to create a loud and obnoxious environment. Alcohol service should be limited or refused to individuals who are inebriated. There are reasons that responsible Provinces do not allow service to intoxicated patrons.

It's been a while since we've been to the Secrets Capri as prices have been high for a few years. Also our first time travelling to Mexico in December but the price was right! You fly into Cancun (air conditioned airport) which is great and have a 45 minute ride to the resort. The food and entertainment continue to be top notch. Rooms are clean and everyone is very friendly. We had one rain day but that is to be expected anywhere you go. The coffee shop is great and open 24-7 and you can borrow books in a variety of languages. No wrist bands needed and no reservations for restaurants with the exception of the Japanese. Top notch alcohol and the wine (white is great).

The personalized service at the Secrets Capri was fantastic and the staff was wonderful. The fact that the resort is small allows to get to know the staff and other guest which we really liked. That said the food was « ok » but certainly not the quality and variety I would have expected from a 5 star hotel. Also the continual requests from entertainment staff to post good reviews on trip advisor was very annoying.

First, let's start by saying that this is our second smaller resort in the last 6 months( approx. 300 rooms). The attention for the guests here is second to none. clean grounds, great restaurants and the only thing to say for the service is fantastic! Besides the seaweed (and lots of it), the beach itself was great. The pool is in need of some TLC (missing tiles, better filtration system(top water skimmer). The entertainment team was amazing. Bar fridge stocked every day. Turndown service at bedtime. All I can say is WOW!

Over all Secrets Capri is a good resort. We were a little dissipointed with our stay due to several factors. I felt for the most part that we were treated well, but compared to Dreams ( which we stayed at last year) There was a certain level of indifference especially when it came to our room. The pool and beach staff( is that the right term?) are VERY good but our room staff just didn't seem particularly good.This resort is defiantly showing its age, from broken lamps in the room to cracks in every ceiling to the pool that looks....old. That being said the food is good, the entertainment was good , HUGE shout out to Ivana at Casino nite!!!! I cant honestly say I would come back but you never know.....

Secrets Capri is a good resort with great service. The room is comfortable if a bit small. The food is great, and the staff really try to please you. Couple of things I found distasteful is that the resort tries to sell you tables around the pool area for dinner in order to watch the show. In an all inclusive resort this shouldn't be happening! Also, the cabanas on the beach and around the pool are not included in the resort. They charge $70 US per day for the use of the cabanas!!!! I give this resort a 4 star based on this. Had they included the cabanas , I would give it 5 stars.

The resort was very nice. The staff and entertainment were amazing. always something to do. Food was ok, always something to eat and appreciated the gluten free options. Resort was very accommodating with a late check out. Suggestion would be that they revamp the spa pricing. $200 USD for a 55 min massage WAY TOO MUCH. Then when we didn't book a massage, they offered a new price of $50 they day before we left. Should have given me that price in the first place, would have gone twice. Overall enjoyed this resort and would recommend for relaxation and fun, not for foodies.

This hotel was absolutely fantastic it was my husbands birthday and they made it very special for him. Banner on door, balloons, champaign, cake etc. The food at all restaurants was delicious. Not too fussy on the employees in front lobby offering you breakfast at another resort to check it out. Ends up being a sales pitch for their club memberships! Didn't feel they where up front and tricked you into going to another secrets for their "pitch". Also took almost double the time they told you. Rooms where very nice and clean, beds super comfortable. Will definately recommend this hotel to anyone. We will also be back.

Nice resort, nice people, great dining. Definitely would go back! Made life long friends and enjoyed the multicultural atmosphere. Would recommend to someone looking for lots of rest and relaxation in style.

Nice compact hotel. 5 restaurants including a buffet restaurant. The food is good, not exceptional. Very friendly people that are willing to help you. Also very clean in the rooms and the hotel hallways. Twice a week they have the buffet set up around the pool where you can watch the show. Not great that they charge you extra when you like to go to that buffet/show. The beach is very small and narrow. Some rocks in the water but it is also very slippery in the water. Doesn't feel great! The water isn't clear at all. I have seen much nicer beaches around the Mayan Coast. What I didn't like was when we checked in one of the concierges should give us info about the hotel where to find everything. Junior, the concierge was only busy to tell us that we could get a free ride to the Secrets Maroma on a morning to get a free breakfast and they would like to show the hotel. I knew immediately that it would be time share but he GUARANTEED that is was nothing like that. They won't try to sell you anything he promised. Needles to say he lied. They don't call it time share but membership. They were very very annoying. There were 3 different sales man that tried to get us sign the contract. Prices are ridicules and you still need to pay between $80 and $140 pp per night to get all inclusive. And in the meantime you had paid between $50,000 and $139,00 for the membership, depending on the package you chose. Need to be paid off in 60 months at 16% interest. So that was a waste of our time. At least we got $150 cash coupons we could spend at the Secrets Capri. Overall we enjoyed our time but would I go back? NO!!

Our trip to Secrets Capri was a wonderful experience. We were greeted by very friendly staff and were escorted to our beautiful room. We enjoyed all the restaurants during our stay and particularly liked that no reservations were needed. Our favourite spot was the Cactus Bar (a ceviche and taco bar right on the beach) Although some of the beach had been washed away due to past storms, it didn't impact our trip negatively in the least. A great quaint place to unwind.

Employees were great. No beach to speak of. Pool tiles were breaking off. people were cutting their feet. Told the manager his answer was I know. All bars close at 11:00 every night. great if you wish to relax bad if you wish to let loose a little. Food was so-so. Oceans restaurant was by far the best. should mention that other guests were saying the food was outstanding so it is a matter of opinion I guess. We found it very salty. Ocean front room on the first floor was good (but we paid extra for it so it should be). Resort was very clean.

If you're looking for a small resort, this is it. Immaculately kept inside and outdoors. Entertainment throughout the day and evening is the best we've ever encountered over the last 25+ years of travelling. Pool wait staff was superb. Having said that, the bartenders were somewhat aloof and arrogant...4 different bartenders continuing to clean glasses while you stood waiting for service. We were very disappointed in our room. Although spotless, it was very small. We've been to 4 Secrets Resorts and I supposed we expected a king bed junior suite and we received double beds in a tiny room facing the jungle. Could not enjoy our balcony due to insects and Coatis on the table and chairs. 11 days without being able to enjoy our balcony or sit on a sofa in our room was extremely disappointing. Pools were nice however the quiet pool was dirty on the bottom and was missing a lot of tiles. The floating pads are great to lie in, however, there is certainly not anywhere near enough of them. Top of the line liquor was enjoyed and the food was good. Buffet food was excellent as was the Portofino. Steaks at the Seaside Grill were good but half the thickness that we are used to at home. For example I ordered a Filet Mignon and it was about a cm thick whereas at home it would have been an inch. It tasted good, but just not what you would expect from a "Grill". The lobby was very nice, a great place to enjoy a drink before and after dinner. Nice entertainment there as well. The weather was absolutely excellent.

Once again our stay at secrets capri was fantastic. It was our second time in 3 years. Its a small resort witch make it easy to find everything.You get to meet lots of people. We love the adults only. No bracelet. No towel card. You dont have to reserve to go to the restaurants. The food was great. The drinks where excellent. Juan at the pool bar is the best bartender in mexico. The intertainment staff once again didnt disapoint. Hector, Yoshi and Ellizabeth made the activities fun. Very friendly. We had booked a deluxe tropical view room and since it was our seconde time their they upgrade us to a ocean view room. The resort was always clean. We will try to go again in the next few years.

This is an "ultra all inclusive" which does not disappoint. The resort only has 291 rooms and over 500 staff which means you get great service. The food was top notch. The service was amazing. All of the staff really want to make sure you have an excellent stay. Great value for your money. I highly recommend and would stay here again.

The staff was amazing they could not do enough for us. the resort was small and very clean. The only issue we had was the quality of the food, meat was tough, always cold especially the buffet. Not my first resort and never experienced food being so cold and for a Secrets resort we expected much better. I would not return for that reason and if I did recommend to anyone I would make sure they were aware of the food issue. Several guest expressed the same about the food

Clean, wonderful service, excellent selection of alcoholic beverages Good food, like that we did not have to reserve restaurant seatings nice that they celebrated special occasions, beach had some seaweed but seemed better after a couple of days

Secrets Capri is a beautiful Resort and Spa on the beach in beautiful Rivera Maya. The facilities exceeded our expectations in every way including clean and new.. The food and food service was top notch. And resort personnel: there were staff everywhere prepared to do whatever they could to ensure a perfect vacation.

Great resort, no kids, great food and drinks, staff are amazing. We had ground floor pool view room, could just walk right out to pool and bar. Would definatley return. Did I mention how great the staff are.

We enjoyed our trip to Secrets Capri however there was a few things we were not happy about. The food overall was good especially the Italian. The buffet for dinner was not. For four nights the buffet was set up outside around the pool. If you wanted a table for two you must buy a bottle of wine. Cheapest bottle- $65US. -otherwise you sat at a table for 10. How romantic is that !!. Overall the service was good and the staff very friendly.

The resort is smaller with only 296 rooms, but this allows you to mingle with the other guests more effectively than a larger resort. Food was good, but they truly need to work on pool repairs. Many missing tiles and the cleaning schedule needs to be more aggressive.

I was prepared to write a detailed review, but given I'm limited to 200 characters, there just isn't enough space to express anything helpful, really. Just lots of EXCELLENT RESORT! and BEST VACATION.

Exceptional service, friendly staff and fantastic food. We have stayed at 4-5 star resorts all over the Caribbean and most offer similar quality. However, the quality of the staff and service at Secrets Capri sets this resort apart from the rest. You are pampered from check-in to check-out and they truly make you feel like you are part of their family.

Loved everything about this resort. The service was best we have ever had at an all inclusive. It was our 3rd time to Mexico and definitely our favourite resort. First adults only and definetly the way to go. Food: Enjoyed every meal and only ate at buffet about 3 or 4 times as there are so many other options. Room: we upgraded to oceanfront since it was our 25th and had beautiful views and loved sound of ocean at night and morning. We were on 2nd floor. Cleaning staff were excellent and the romantic breakfast they sent to room one morning was great ! Room service was very fast. Room 256 big balcony compared to others oceanfront Entertainment: Best staff ever. Always something to do if you want. Shows at nighttime were good and a few outside which I enjoyed. Big thank you to Hector Caroline Pamela Victor and Omar and Rudolpho at the desires in evening :) and not to forget Israel who worked hard to get you some shade and bring you an umberella poolside . Beach: We are definetly beach people and we had no issues. Water was beautiful once you stepped over some seaweed. Hardly any rocks and yes not a lot of sand but we are there for the water. Drinks: never had to wait for a drink always served beach and poolside promptly. Loved the chocolate martinis at night lobby bar and the mojitos at pool were our favourites .

Our vacation to Secret Capri was very nice. The rooms are ok but we ended up with two double beds and had to have them pushed together. We couldn't enjoy the beach since the red flag was out and the beach has been washed away due to the hurricane. Food and staff were amazing!! We went to visit a sister resort and we were charge $100 US for a taxi. The resort was only 8 miles down the road. We mentioned this to the hotel staff but they didn't seem concerned. If you want a night of fun try Coco Bongo

Example: What did you think about  this hotel? (grounds, public areas, rooms, dining, features, etc.) clean well maintained friendly staff dining very good try all the a la carte restaurants, rooms are kept clean.

excellent food, warm friendly staff, clean and beautiful overall. The staff were very attentive especially around the pool and on the beach bringing you drinks and food. The rooms were very clean and quite luxurious. Lots to do day and night the 7 days went by way to fast

We came here for our honeymoon and had an amazing time. It was everything we wanted and more. The staff were the best! Friendly and accommodating. Shout outs to the bartenders Daniel, Aaron and Lucas...waiter David...Harvey the masseuse...Dulce at the front desk...and so many more! The snorkel adventure tour was fun with a delish lunch included. Yessenia from best day travel gave great advice and directed to the excursions best suited for us. The housekeeping staff do a wonderful job as well as the workers cleaning up the beach. Thank you Secrets for taking care of us so well :)

Secrets Capri met all of our expectations! The hotel was beautiful featuring clean rooms, attentive staff, and excellent food! We enjoyed every minute of our stay and would visit again. Thank you to all the staff at Capri ...your hard work is appreciated!

This is a nice smaller style resort. The staff are fantastic and bend over backwards to please. For me it was more for the younger crowd due to the free booze. Even while under-going renovations the resort proved to be everything you would expect from a Secrets resort. Would really like to see Secrets make an over 55 resort some day.

This resort was very customer focused, very friendly and quaint. Food was amazing on all counts... breakfast, lunch and dinner. Made some good friends there and still keep in contact with some of them....

The hotel property was beautiful. The room was spacious and luxurious and very clean. The resort itself was very noisy everywhere except the cafe on the main floor. Music played throughout the day and evening wherever you went on the property.