So historic and beautiful, well maintained and very clean. Mattress was new and extremely comfortable. AC was cold, staff was excellent and hotel was in the most central location possible. Would absolutely return.10 +

Fantastic location, that's it. Bed, room, balcony are all too small for 1 person, let alone 2. Most staff are indifferent at best, with a few that are excellent. I stopped going to the rooftop bar because of difficulties with the staff. I stopped going to the outdoor cafe after they continuosly ignored me or just flat out didn't bring my order. I used to go to the Inglaterra, as a visitor, on my every trip to Cuba. But as an actual guest, I've lost any desire to ever return. To be fair, it was not horrible, but for the price I paid, it was far from enjoyable. The Telegrafo Hotel next door is newly renovated and appears to be a far superior choice in every comparable aspect.

This is the oldest hotel in Havana and we have enjoyed our stay there. The room was comfortable, the staff friendly and attentive, and the breakfast was good. We especially enjoyed the rooftop terrace at night with its lovely views, and the terrace at the front of the hotel, which offered great music throughout the day.

We really enjoyed the hotel. The prices were reasonable and it was right in the middle of everything. The rooms were simple, and clean. I recommend getting a room with a balcony though. The buffet breakfast was pretty decent with lots of choices.

bed bugs, roaches, no working A/C, worst hotel ever.front desk staff not very helpful in finding me a decent room, would never return to this place, very surprised sunwing would promote this place, total disgrace.

Hotel was very interesting with lots of exterior and interior architecture reminiscent of the old days of gracious living in Havana. Breakfasts were poor with no pepper to put on eggs. Staff was good except for front desk staff who were indifferent.

My daughter and I stayed there for a week in July 2014. The Inglaterra Hotel is situated in the heart of Havana. The building has an interesting exterior and stunning interior. Our room was on the second floor facing the Grand Teatro building. It was a nice room with comfortable beds. The AC was working, even though it was a bit noisy and we had to turn it off at night. We appreciated the in-room safe, mini fridge and 110V electrical outlets. There were no issues with water or electricity supply during our stay. We enjoyed the daily, splendid, breakfast at the Colonial - a beautiful restaurant on the ground floor and spent a few evenings at the La Terrazza Bar & Grill on the 4th floor. The selection was not too extensive, but still pretty good. There was a live music every night and the view from the roof was amazing. Our room was well taken care of, with beautiful towel ornaments awaiting us every day. We made sure to tip well and leave presents for the housekeeping lady. The front desk service was rather poor, which was unfortunate. We got used to little knowledge and oblivion, but got upset when we were faced with an incorrect currency exchange rate. Mind you, the Reception was never busy, just very disengaged. The travel agent desk was a disaster. Their role was to sell pre-packaged trips, that was it. They had no complimentary area map available for guests. The only ones they offered were large maps for 3 CUC. Print some off the internet before you go! There was also a Car Rental agent, but we didn't chance it. Our vacation was with SunWing. It was very well organized, the transfers from and to Varadero were on time and comfortable. SunWing representative, Osmay, was excellent. We attended the scheduled orientation session and received valuable information and tips. We purchased two trips directly through him: a half-day Snorkeling trip at Playa Santa Maria and a full-day trip to Vinales/Pinar del Rio. We liked both and received a great value. The trip to Vinales/Pinar del Rio was provided by a local supplier Gaviota Tour. Our tour guide, Gustav, was excellent. He studied an University of Havana to become an English teacher. He also spoke French and were fluent in both languages. He was very knowledgeable and took a good care of the whole group. We would recommend these trips to others.