Love this resort! A perfect mix of relaxing and fun. I recommend anyone wanting some amazing views, good food and a bit of quiet to go for a visit. My only issue was the lower floors rooms weren’t our preference so we had to upgrade.

We dealt with Jennifer Brown of Tripcentral. As usual, she's amazing. Thank you. To say this resort is large is an understatement. The grounds are amazing and extremely well kept. They do have trolleys. The buffet has lots to choose from. The restaurant dishes were amazing. I can't begin to tell you how great this place was. Stayed there 12 days and that wasnt enough.

We have stayed at Iberostar (Waves) Paraiso del Mar (as well as Iberostar Paraiso Beach) multiple times--and it remains one of our favourite resorts! While it was not pefect, it was still very enjoyable. FYI the negatives--We found the "Concierge" diversion after check-in to be not worth our time (discouraged us from meeting with our Air Canada rep to find out our transfer time because she wanted us to attend her "presentation" on the selection/club membership instead), and she did not advise us on the ability to book restaurant reservations on the app (usually after 1030 PM the night before) versus coming in the morning to see her. As well, the coatis near the garbage cans at the far pool area have learned to go inside and overturn them, making a mess and becoming pests a bit (Please, people, do not feed them or leave food on your lounger area or even in a bag, and be aware that they do bite--let them be). As well, at times the internet speed was not up to streaming, but one could always check emails. But these experiences were dwarfed by all the positives--a beautiful beach and pool area (and staff did confiscate belongings from chair hogs sometimes), with enough loungers and shade for everyone to enjoy the experience; delicious food at the buffet restaurants--the Plaza on the Beach side was our favourite--don't miss the Asian night for sashimi, tuna tataki, and other favourites. As well, we enjoyed the Mexican themed night at La Plaza. There was always something tasty to eat--from omelettes freshly made (small tips accepted but not required), many vegetable and fruit choices, healthy proteins including fish and seafood, and comfort foods, too. We enjoyed the French El Colonial restaurant (we lined up 20 minutes before the first seating to guarantee a spot)--order multiple Burgundy escargot appetizers if you want to share escargot (3 snails per appetizer), note that the Mezclum salad fried brie was a much larger sharable portion, and the Caribe Chocolate cold souffle sphere and wild berries was a delight! As well, I found the reservation for the El Rodizio was very worth our while--feel free to request a hotter sauce (we enjoyed what a believe may have been a habernero cream sauce in small amounts). The coffee shop in the shopping plaza area was a favourite, and there was ice cream and crepes also nearby. The gym was wonderful, and there were enough activities available to stay busy if one wanted. We found the ceramic painting to be ridiculously overpriced ($30 USD for a 3 inch plate??), though. We find this place perfect for families and all ages. We don't require air-conditioned buffets (the shade and fans keep the area very cool), and prefer the birds and animals in these resorts versus the more expensive Lindo/Maya resorts. PS rooms can be chilly with the A/C--bring pjs and feel free to request a blanket.

It was my first time to Mexico with the last two years at Punta Cana. This resort was disappointing. Very poor and unfriendly staff really stood out. Food was cold everyday at the breakfast bar and restaurants did not compare to anything we went to in punta cana. We still had a good time because we were there with our family but this was not a 4 or 5 star resort.

A nice resort with lots of dining and entertainment options. Our room was modern and spacious. We were expecting two double beds but made it work with a king bed and couch. The beach is beautiful but packed with people. I would love to see the resort use heating apparatus for their buffets. Unfortunately we had a lot of cold food. Definitely something easy that the resort could improve upon.

Wonderful resort.this was out second visit to this resort. Something for everyone. Tons of wild life beautiful beach huge pools. Great food. Amazing staff. Lots of people return to this resort and I see why. From the cleaning lady to the bar staff ti the tattoo artist on site! Just wow! Thank you so much for another amazing stay

Iberostar Paraiso never disappoints. My 21st trip and this trip was no different. Love the lush tropical location, amazing staff and great food. Perfect for a single, couples or families. Been coming for 15 years.

The food was absolutely outstanding. In addition to the already good food you associate with Mexican resorts, iberostar goes the extra mile and throws in a gourmet treat every evening, such as various types of sashimi, seafood, true iberic ham etc. everything extremely fresh. Another special treat is the wildlife (flamingo, swans, turtles, fish, coati) that is truly present throughout the entire resort, including reception :-) You will not have any negative surprises, unless you are super fussy and try to find faults in everything, but then go to 6 stars. One aspect that I missed (e.g. compared to Bahia Tulum) is the fun and dancing every evening. They have a big hacienda that would be perfect for that. But if you want a quiet and relaxing vacation with good food and smiles around you, this is the way to go.

I have been to this resort previously and from guest services, facility and food and beverage it was beyond expectations. Going back this year I was extremely disappointed. The entertainment staff, especially Uriel and Christian made our whole trip. They were absolutely amazing and made it worth our while. However the food quality was significantly worse. Guest services was absolutely awful. The first room we got was half broken. When we arrived the bed was broken, air conditioning not working and the shower would not get warm. Over three days we made requests for fixes and for a room change. After repeated messaging calling visiting the front desk and sleeping on the floor for two nights we were finally given a new room. We wasted almost a whole day waiting to insure maintenance was actually coming because the lied repeatedly saying maintenance came when we were in the room and were obviously aware no one ever came. While trying to get accommodations the guest service staff were very rude and unhelpful, especially Jesus. Would not return. If I were to return it would be simply for the entertainment staff and wait staff.

It is a very big resort and the golf carts that come around can be a bit hit and miss. The food was really great but the pool was cold and although the sand on the beach was really soft and nice the water was always really rough. The biggest turn off for me was how overpriced everything was. I expect resort prices to be high but this was ridiculous. We needed Tylenol for our daughter and they wanted $20 US for 10 pills and when we ran out of sunscreen they had really cheap, poor sunscreen for $45 US. The lobby staff just wanted to upsell you to their time share scheme. I will say the entire resort was really clean and the staff were all super friendly. The cost of the items didn't take away from our vacation but I won't ever go back to an Iberostar just on principle alone (see more below). Also, don't waste your time on the snorkeling trip from the resort. It was super expensive and incredibly disorganized. You have to cross over a very rough rocky beach area where several people got hurt on the rocks to get to the boat at the resort. That took at least half an hour and from there they take you out to the ocean and literally drop you in the ocean at a very small and very dead coral reef. There was a large family on the boat with several small children and a baby and the sailboat was a catamaran with a flat deck and no rails. They carried the baby over their heads out to the boat across the rocks without a life jacket. Had the worker fallen that baby would not have survived and many people fell trying to get out across the rocks in the rough water. I know that a young girl died at the resort a few years ago from drinking homemade booze the resort gave her and I don't think they learned their lesson as I saw them filling up alcohol bottles from plain white jugs.

Our stay at the Iberostar Waves was amazing. The resort is vast and surrounding by lush mangroves that attract birds and hear their chirping. Our room was fabulous close to the beach and could hear the sound of the waves from the room. The staff and services are great. The only drawback was the entertainment. The hotel needs to raise the bar on entertainment. The hotel has many restaurants and offers an international cuisine vegan and gluten friendly options. There were a few East Indian families and it would be nice if indian food was added to the menu. It is an eco friendly and paperless resort therefore you have to rely on concierge to assist with figuring out the services and navigating the resort. Overall we had a great experience.

The hotel is in good condition, our room was great, clean, no issues. The grounds are very nice, lots of paths through the jungle which is very different than other resorts we have been too. Well lit at night. The resort is stretched out and will require a lot of walking. I had blisters after the second day! There is a cart and wagon that runs every 10 minutes. The food and drinks were good, not the best that we have had. We really like Iberostar, employees were very nice. Beach was nice, no issues getting a lounger. One issue at the beach is the overwhelming number of Coati’s. they stole a burger right out of my hand while trying to eat at the beach. We watched them go through beach bags, tip over drinks,etc. the Cancun airport is massive and the Air Canada included transfer service was very disorganized. It took over an hour to figure out which van to get in, they seemed to be overwhelmed. Overall, it was fine but we like the Iberostar in Peurto Plata much better and we will probably stick to that.

This is a beautiful resort and you feel welcome from the moment you set foot in the lobby. The grounds are gorgeous and meticulously kept. The buildings and restaurants are clean and pretty well maintained by the staff but there were a few areas that needed some attention. The staff are friendly and very accommodating and attentive. The pools are beautiful and you never feel crowded. One thing that I did notice this trip ( we have been to this resort 3 times) was that there seemed to be a shortage of staff at the pool bars, and some restaurants. We were on vacation so not a big deal to wait for things but I felt for the staff. The only other small complaint was the quality of the linens in our room weren’t great- towels were frayed, pillows old and flat Still useable but not up to the standards we had experienced previously.

Friendly staff work hard to help you enjoy your stay in this gorgeous resort. Enter from the open air lobby, through pillared walkways, down winding paths surrounded by lush vegetation, into airy immaculate rooms and massive pool area, we were wowwed. The beach was also wide and lovely, and the waters fun to body surf through. There is food for every taste, and options from buffet and open air seating, to more formal dining rooms. Be sure to try some side excursions to learn more about Mexico!

This was our 4th time at this resort and once again, we had a fabulous time. There are now 3 dedicated routes for transportation, one for each resort, (green, blue and purple) where golf cart drivers will pick you up while walking on the path. My only recommendation for this is that during breakfast and dinner there should be more carts available which would mean shorter wait times. Also, a bench at the side lobby on Del Mar would be very helpful while waiting for a cart to arrive. The grounds are beautiful and well maintained as are the buildings and rooms. Everything is very clean and the staff are very pleasant and helpful. The pools are incredible; also very clean and well maintained. Lots of comfortable loungers are available around the pools and at the beach. The food in the buffet was excellent with a large selection. The restaurants we dined in were also excellent except for the Smoke House (didn't care too much for that). The food and service in the Mediterranean and Italian was excellent. The entertainment in the theatre this time was great. We noticed an improvement in the productions. We especially enjoyed the Mexican show; it was beautiful. The entertainment team does a great job in providing lots of things to do. However, we found the music at the "party pool" to be very loud every day, especially when they had the "Pool Party" on Tuesday. We had to leave that area because of the extreme noise. Even people in building 19 (near the front of the resort) complained about the intense noise.A not so positive change in the resort is that the previous "quiet area" has been changed to "members only" area. This is unfortunate because, as previously mentioned, the music in the pool area can be pretty loud, so this was a nice area to go...not anymore. It would be great if dancing after 8 was offered. "Dance lessons" is posted almost nightly but many times we were disappointed because staff didn't show up. These lessons were mostly Salsa, Merenge, etc. No need for constant lessons, just put on the music (any music) and encourage people to dance. We especially enjoyed the daily Zumba class at 3 pm with Jesus. He was great. The beach is gorgeous; long and wide with white powder sand and lots of loungers under the palapas. All in all, the vacation was great and would definately recommend this resort. We plan to be back next year.

We had a great time at Iberostar Del Mar in Mayan Riviera, Mexico Food was amazing, lots of wildlife there such as peacocks, flamingos, swans, many types of different birds and LOTS of coati just to name a few Great shows as well but we didn't pay for any (shouldn't they ALL be included) As repeat customers, we were greeted by name and welcomed.

We enjoyed the beautiful grounds whether sitting by the pool or on the beach. You can walk for kms on the beautiful beach. The food was good, the staff were friendly and the room was very clean. All in all a great vacation. Thank you.

The grounds are amazing, with so much greenery and wild life. They have pink flamingo's, white and black swans, couti, peacocks, and of course iguanas just hanging around like the tourists. The walks to the restaurants and pool/beach are the best. You feel like you are walking through a little jungle. The pool is the best you can find a quiet spot or be down by the party. You can find a shady spot if you need a break from the sun or just keep on baking. The restaurants are great but the buffet is just as good. So much variety every night something new to try. They chef they have on staff is really great at his job. Best buffet I have ever had. The staff are by the friendliest people and they really enjoy their jobs....after talking with one of the waiters at the lunch buffet we discovered that a lot of the staff have been working at the resort for more than 20 years. The rooms are a bit dated but very clean...I felt like it had a rustic feel to it so it works for me. If you are looking for a place to relax by a pool and enjoy eating good food and drinks than the Del Mar is perfect for you

Spent a week at Iberostar Paraíso Del Mar. beautiful, lush jungle like location only a half hour drive from the Cancun airport. This is now a non smoking resort. This was great for us but we heard many people complain that they weren’t aware of this fact. A solid resort that is good value. Lots of work occurring around the property to make the resort even more appealing.

The Tripcentral.ca provided excellent vacation package with reasonable price for us (2 adults + 2 children) in July 2023. Our travel was smooth with no difficulties. Our environmentally-friendly resort is spreading over 400 hectares of sea beach area that is itself a small town with 3 hotels and all the required facilities (many restaurants and cafes) in the heart of the mangrove forest. The beauty of the resort is enhanced by the peacocks, flamingoes, racoons and other birds and animals that are roaming around the resort. The resort staff are very friendly and always eager to assist us. Adequate resting shadow-spaces on the beach, with plenty of beach towels, are available to a large number of guests at any time. The white-sandy beach of the resort in July was wonderful with little or no water-floating weeds. It was also well secured by the local police petrolling regularly. Our 2 kids also enjoyed in snorkeling and other programmes of the resort on the beach and free boat rides. The dishes served were very delicious, with varieties - that fit both non-veg and veg people. Interesting programmes of the hotel engage both adults and kids throughout the day - well organized way. The hotel rooms are spacious, with sound air-conditioning system. We got nice walks to reach different places of interest in the resort. However, the dinning places were getting too crowded at the time we visited (July). Most of the rooms in our hotel are not facing sea view. Marketing to get membership of the resort was rigorous and time-consuming for us - we were asked to have 5-star hotel visit and breakfast there, along with visit to golf course and other places in the resort - that did not attract us. Overall, it was a memorable and amazing vacation for all of us.

This hotel was definately a good pick. The pools were large, many chairs, shaded areas to relax. The food was very good, lots of choice. The beach had lots of sea weed, they tried to remove it daily, the water was very wavy. There are flamingos, peacocks, other animals walking everywhere. They did not expect tips, some people left them, others did not. We enjoyed the Iberostar del mar, from check in to checkout everything went smoothly. Thank you Louise Endean, you made everything about travel great from our first conversation wondering what hotel to choose, to our departure. We will definately choose you for our next travel destination.

Food was the same in buffet for breakfast and lunch every day. We went to 3 of the restaurants (Mexican, Brazilian, Japanese) and they were all TERRIBLE! The Mexican was embarrassing considering we were IN MEXICO, it was like the dishes were all prepared beforehand and not fresh. The Brazilian was slow and none of the waiters talked to us/explained the process. All the meats were only offered once and VERY SALTY (and I typically like salt). The Japanese was the worst of all. We were excited to take our daughter there to see all the tricks that they do at the teppanyaki table but the chef DID NOT DO ANY TRICKS!! We sat there in silence and watched him cook while the other tables around us laughed and cheered at the performances they got to watch. When I asked the waiter why our chef wasn't doing any tricks, I was told it was because he was "new and shy". We were very disappointed. The worst part of the hotel was that nothing was open to eat between 4:00pm and 6:30pm. My baby gets hungry around 5-6pm and that is when we usually give her dinner but we couldn't there. Luckily I brought a few containers so I would take food for her from the lunch buffet for dinner but we thought that was unacceptable! They should stagger the restaurant and buffet opening times. Overall the resort was quite large, we stayed mostly in the "quiet area" of the pool. I tried to go with my baby to the baby area called the Kangaroo room which has lots of great toys but it was not air conditioned so we ended up going to the room instead. I will choose a different resort for my family next time.

We loved our stay at this resort. It was our first time to Mexico and it did not disappoint. Staff were outstanding, food was delicious, rooms clean, lots of games and fun at the pool. Great excursion with Cancun Adventures to Tulum ruins & Cenote caves. Only complaint would be the beach. Water was rough and there was a ton of seaweed. They worked to clear it but it was everywhere on the beach and in the water. If you love the beach would not suggest Mayan Riviera during Jan-June (as per locals). Otherwise, overall it was a fantastic resort with lots to do, eat, drink & play!

The hotel was extremely clean and the staff were extremely kind and helpful. The resort has great wildlife around the grounds that my kids loved seeing each morning as we walked to breakfast. I would take my family back.

This was our 3rd trip to this resort and we weren't disappointed. Checking in was a breeze, no problems. This is a large resort with transportation (golf carts) available, if needed. However, it is a comfortable walk from one end to the other. We enjoyed walking over to the plaza and checking out the stores and restaurants there. The whole area is similar to a small village. There are numerous beautiful pools, i.e. pool for activities, "quiet area", families, lazy river. The grounds are lush with vegetation. Peacocks, Flamingos and other tropical birds add to the beauty of this location, also the funny little Coties. Although the rooms are a bit dated, they are very comfortable and clean. The whole resort, including the various buildings, are very clean. The staff are constantly attending to the walkways and grounds. The food and service was very good with a great selection at the buffet. We did dine at 2 of the available restaurants, and again the food was delicious. The beach is a beautiful wide and long beach with soft white sand. Unfortunately, while we were there the Sargassum seawood created a bit of a problem but we were still able to walk the beach and get into the clear, warm water. We enjoyed participating in some of the pool activities but mostly watching people having fun. The "animation" team was great. Leonel, Nare, Daniel, Alexander are some of the team that I can remember. They really got the pool hopping. In the afternoon we participated in the Zumba class with excellent instructors, Armando and Laura. The only thing I would suggest is that the "main" evening entertainment should start earlier. We found the 9:45, 10 pm start a little late. All the staff were very helpful and made us feel welcome. In summary, we had a wonderful time and are looking forward to going back next year

We liked location , greenery , wild animals . We did Not appreciate that we were served with instant coffee and powder milk . Also , we not like an extra charge (1$ per day ) for sanitization. Other chains don’t charge extra . Fyi . It took us over 2 hrs to get from Cancun to Iberostar as they put us on a shared bus which stopped at 4 resorts dropping off 2 or more people and we were at the last place . It was very disappointing after 4.5 hr flight .

My daughter and I spent a week at the Iberostar-Del Mar resort in February. Overall we had a relaxing, fun week. I wanted to share some positive feedback on the resort as well as some areas I think they could improve on. I also need to mention the areas I think the resort could improve on in no way that affected our enjoyment at this resort. We are visitors from another country and never expect perfection. Just being able to escape our cold winters for a brief time in beautiful Mexico was enough. Positive; -The grounds, nature, and beach are all spectacular. They are so well kept and it was wonderful being able to walk through the canopy of trees and lighted pathways at night. -The wildlife was also wonderful to experience (Coatis, Iguanas, Flamingoes, birds & peacocks) -The staff was all very nice, professional, and helpful. I witnessed many times when the staff also were warm and courteous to each other. -There are lots of pools to choose from. You can find a quiet area if you don't enjoy the music and games and activities at the main pool area. -There is lots of shade at both the pool and beach. -Rooms were very clean -The resort is very eco-friendly. There are water filling stations on each floor where you can refill 2 large glass water bottles. -The whole resort is huge. My daughter and I love to walk so there were plenty of places to explore. Areas for improvement; -I would rate the food at a 6.5/10. We booked the French, Mexican, and Italian restaurants. Overall I was disappointed with the Mexican food at the whole resort. At the Mexican restaurant, I ordered chicken fajitas. They listed on the menu that they come with rice and beans but my order was simply chicken, onions, and peppers. I only saw guacamole one time at the buffet and rarely saw baked tortillas and beans. The French restaurant served french onion soup with barely a teaspoon of cheese, the pizza at the Italian restaurant was undercooked and the pasta overcooked. -The egg/omelet station at the morning buffet was always very busy. I love having eggs in the morning but on several occasions gave up waiting. The bacon is also in the same area and difficult to access due to the line. The scrambled eggs appear to be from a mix and are undercooked and runny. -You do not have the ability to adjust the temperature in the room. When we arrived the thermostat was set at 22 degrees. It was much hotter in the room. I called the front desk and they adjusted it to 18 degrees. The room did not cool down and someone came and said there was a broken piece in the system. They tried to repair it but it didn't make much of a difference. - The beach and pool chairs are reserved very early (7:00am) with people who put their towels on them to save. We ended up having to do the same in order to have a chair during the day. I'm not really sure what the hotel can do about this. -The rooms are a little dated. There was a large burn mark on the floor in our room & the shower arm was broken. -The shows at night are limited and not really entertaining. There are 2 shows that are extra. We did not go to either. -There are no elevators in the building we stayed in. We were on the top floor (3). It wasn't a problem for us but might be for others. Again, overall we had a wonderful, relaxing time at the Iberostar. -One more tip- Do not take a taxi from the airport to the resort. We were stuck in a long line at customs and realized the Sunwing bus had left. We didn't know what to do. A man who claimed he worked for Sunwing told us we had no other choice but to take a taxi. He said Sunwing would cover the cost. We agreed upon $50CAD. He said he would give me a receipt but after the transaction, said his machine was out of paper. Once at the hotel, I checked my credit card and saw a charge just under $500 CAD. I'm embarrassed I fell for this but I wanted to warn others. :(

The resort was amazing, full of green trees, bushes and local birds/animals. Room was spacious and clean (junior suite) Food was good but not like before (we've been in the same resort 4 years ago) Very good entertainment, except theatre shows that were scheduled very late at night (10-11 pm) The worst thing we encountered was getting a sit at the table at lunch (waiting time outside the buffet approx 10-15 min) and at dinner (30 min). This waiting time happened because the resorts (del Mar and Beach) had opened only one Buffet Restaurant for dinner.

As before the resort is beautiful. The grounds, buildings, pools, and beach are very well maintained and clean. The seaweed issue is dealt with throughout each day to maintain access to the beach. Staff are wonderful and attentive and while there is quite a distance to some of the rooms and other amenities the ongoing shuttle service works very well.

Everything was great at this resort. The beach was nice and we never struggled for loungers. The food was exceptional and the room was very clean. The only issue we had was the non-stop pushing us to go to their meetings to sign up for whatever they were selling. We did not attend but it never stopped.

This resort is large, grounds excellent. The food in the buffet is varied and tasty. The a la cartes we attended were well presented, and the food very good, the service great as well. There are shuttles that run every 15 minutes, but we chose to walk for the most part, enjoying the pathways through the mangrove. The pools are quite large and the activities fun to watch. There were a couple of issues with our room keys losing programming, at fairly inconvenient times and because we were in Building 12 it was a pretty good walk to the lobby to have them reprogrammed. There is something for everyone to do at this resort!

The grounds are clean and beautiful. The food is very good. We had a room near the pool, but the only issues we could complain about were that there is no coffee machine, iron or alarm clock in the rooms. These are small things, but this is the first resort in our 6 vacations to Mexico that did not provide any of these. The people were amazing as always.

Just returned from our trip and we were very happy with our choice to travel to this resort!! It is such a lush and tropical location that you cannot stop taking pictures and there are many paths to stroll along and enjoy. Lots of wildlife to see and take pictures of!! The pool is humungous and there is lots of space to feel comfortable enjoying during COVID. The hotel is very strict about masking in the restaurants and won't allow entrance without one. The beach area is also very spacious with plenty of lounge chairs with shade cover. The food was very good with a very wide variety to choose from. Would definitely book this place again.

This was our 3rd time at this resort and we loved it so much. The staff are all amazing....especially Orlando in the Lobby Bar and Daniela in tge Prestige office. The resort was clean....inside and out and the food was amazing

Beautiful grounds, great pool and friendly staff. The food was great as well, although slightly less variety at the buffets than during our previous visit. Masking compliance by staff was excellent, however I would have preferred they wear KN95s or medical grade rather than fabric ones. COVID19 testing organized by the resort was easy and quick. We had our PCR results in approximately 12 hrs.

The resort continues to offer excellent service. The buildings and grounds are exceptionally clean. The staff are friendly and are very accommodating. With regard to COVID-19 we felt completely safe and found that the staff were very diligent. I was happy to see the change to the water dispensing systems as a means to reduce the amount of plastic waste.

We are repeat visitors to this resort, and it did not disappoint. The staff were friendly, the grounds were gorgeous (beach and pool both beautiful!), rooms were clean, quiet (stayed in building 16), and comfortable. Internet connection worked very well. The food was wonderful! Loved the buffet restaurant, and had a meat feast at the Brazilian restaurant, El Rodizio, and a pleasant experience at the Mediterranean. We love to walk, and enjoyed the tennis courts for a game we play (no charge, but need to reserve). Covid precautions were excellent, and on-site testing was available (for a fee). We plan to return again next year!

While the rooms looked a bit tired, everything else was great to spectacular! The beach was kept spotlessly clean. The buffet was above average for an all-inclusive. Service was friendly and timely. The beautiful peacocks, black swans and flamingos made an extra nice touch! Loved it!

This was our 6th visit to the same resort - cannot say enough about it buildings are beautiful and very clean - grounds are immaculate and landscaped well - large resort area to walk around in addition to the large pools and ocean the are great. Food as always excellent. Was very easy to book with trip central and all travel arrangements were good and on time

We will be returning to Iberostar Paraiso Del Mar We really enjoyed our 9-day visit. We have been to several resorts in the Caribbean and this is our favorite. High points: -Rooms were spacious and sparkling clean -Lots of towel art -Rooms were quiet -Service (both in room and elsewhere on resort) was good -Decor and landscaping are well thought-out — wonderful! -Hotel layout and signage are very good -Wildlife is fun and adds life to the landscaping -Buffet selections were plentiful and good, except beef items -Omelet station at beach buffet was excellent -Lots of shuttles if needed, but the variety in the landscaping makes the walks very pleasant -Variety of seating to enjoy, be it at beach (lounging chairs, beds, hammocks), at the various pools (lounging chairs, stationary and rocking beds, pool bar stools and “oasis” benches), or in lobby (comfy rattan lounge chairs and benches) -Varied pool ambiance — quiet areas, music and entertainment/games area -The resort was very well maintained and very clean -Entertainment at pool was fun and varied -Entertainment staff was courteous and very friendly (Hola Leslie, Katia and Enrique!) -House wines were very nice -Sugar-free mojitos at pool bars were great -Both à-la-carte restaurants we patronized (El Colonial gourmet and Japanese) were very good Room for improvement: -Evening entertainment needs some work (especially the pre-show) Food: -Coffee (and lattes) in buffets could be much better -Beef was super tough - hard to eat Minor irritants: -Insufficient garbage cans, especially on beach -No recycling bin in room. The resort should have instructions about dealing with cans and bottles. -Electric outlets that stop working when there is no movement were disconcerting — the resort should provide info about that on check-in. -Fan in our bathroom was noisy. -Occasional seats along jungle paths would be appreciated. -Note that the concierge let us down a bit. When we asked about ordering wine to enjoy in our room (not available in mini- bar), we were told (quite insistently, almost rudely) by concierge that there was a room service card in the room (even though I had pointed out that there was not). (There was no room service card in the room)

Loved how the grounds make you feel like you are in the jungle without all the bugs. A variety of animals and birds roam freely around the resort. Keep an eye on your food as the Coti (sp) are opportunistic and will snatch your food. The beach is nice and I had fun body surfing the waves. It was sometimes difficult to find beach chairs and if you want a bed by the pool or beach get up early as many people drop their towels and stuff and go for breakfast. Overall I enjoyed and would consider going back if the price was right.

What can I say about the Iberostar Paraiso Del Mar.... Amazing!! From the time we arrived, we were in awe of the fabulous resort grounds. Walking through a jungle like setting to get to the beach/pool was awesome. So beautiful and so many critters to observe. Flamingos, coatis, iguanas and too many birds to mention. Seeing the amount of "green areas" and being able to appreciate the nature in the resort was exactly what we love in vacationing. The pool was one of the biggest pools we have ever seen and experienced in all our years of travelling. The room was clean and the fact that the resort is so environmentally friendly was comforting. Glass water bottles in each room with a refill station in the hallways was great. Food was excellent. Never had a bad meal and there was so many choices. Staff were very friendly and took the time to chat with you. Overall we would highly recommend this resort and hope to return one day!

We stayed 9 days at the Del Mar this time. (2nd year in a row to this resort). The staff are ALL amazing. The grounds are immaculate....not one blade of grass out of place. It is so clean because the workers are always on top of everything. The shows were also fantastic. The dancers and singers work so hard to perfect each show. Finally, the food was delicious. Ate at the Japanese a la carte twice. All around good time at this resort

We really enjoyed are stayi Hotel was beautiful lots of things do > We will return next year again Loved it Food was great location was good People were very friendly Staff were friendly . Room were clean and tidy

The resort was amazing. The rooms, the food, the entertainment, the grounds, the services, the pools, the beach...absolutely no complaints. Will return in 2021. We have already recommended it to friends and colleagues.

This is one of the best resorts we've been to. Every thing is so clean, the grounds and the rooms. The room smelled so nice after it was cleaned. We love that they are into recycling. All the staff are extra friendly. The management personal were always checking on everything. The food was extra special. We like to see the Staff sitting down at meal time and eating, laughing and just talking to the guests.

This was our second stay at the Iberostar Paraíso del Mar, And once again, it exceeded our expectations. The food has so much variety and is always delicious, and the atmosphere is fantastic. Service is also amazing. The only negative thing we noticed this time versus the first time, was there were less drink servers around the pool. But a little walking never hurt anyone and it isn’t a reason to complain. Absolutely one of our favourite places to be and reconnect.

We have stayed at the Iberostar Del Mar numerous times, in fact - we got married there a couple of years ago. Less than 1/2 hour drive from the Cancun airport, which is nice after a flight. Fabulous staff, excellent service and beautiful grounds. The beach is beautiful and plenty of shade options if you cannot tolerate all the sun! :) Looking forward to another return to the hotel. Highly recommend booking an ocean front room (building 10) to enjoy the view and a cocktail after a full day at the beach.

Everything was amazing! Staff were extremely friendly and accommodating. There grounds were well kept and beautiful! They offered plenty activities within the resort. It's like it's own little town. Very safe, and beautiful a wildlife in the resort

Wow. To start, there are so many misconceptions regarding Mexico and travelling as a tourist. We stayed at the Iberostar Paraiśo Del Mar in the Riviera Maya for one week October 28th to the 4th 2019 We’ve been travelling to the tropics since the early 2000’s and by far this resort and country have far exceeded our expectations. Cancun airport is modern and clean, security/customs was welcoming and our shuttle service to our resort was smooth sailing! This is the best resort we have ever stayed at. With its grand size we were thankful for the shuttle service and 24hr service available. The staff are incredibly warm and welcoming, friendly and genuine. Front desk staff is incredible - Eduardo is a huge asset to their team and has only been with this hotel for a short time. Nurture his growth in this industry. He has a gift. (Shout out to Fatima who has worked at this resort for 18yrs) - the animation team was engaging and inclusive and brought everyone together. There are so many lounge chairs, sun and shade spots, lots of covered beds. The food was the best we’ve ever had, lots of options and quality was great. This is our new spot, and we can’t wait to bring friends and family back next October too! Keep up the great work Paraiso Del Mar! Thanks for the memories Mexico 🇲🇽 -Signed, the happy Canadian

Beautiful hotel, amazing pool and beach, nice star prestige amenities, some of the rooms ere looking old and tired . Mexican restaurant is the best , I would avoid the others . Great bar and restaurant staff including the housekeeping .

Overall very nice resort , amazing service at star prestige bar in the lounge as well as the beach . Very good breakfast and excellent lunch buffet , good Japanese and excellent Mexican restaurant, avoid all others for dinner . Beware of the some of the restaurant managers try to push for cheaper wine when you ask for star prestige wine list and selection.Kudos to the housekeeping staff as well as the bell boys and golf cart shuttle staff around the resort .

Right from the start of looking at this resort on Tripadvisor I had contacted Nicolle Kirk ( who by the way was amazing to deal with - highly recommend her ) She took me thru the process and made it ever so easy. This was our very first all inclusive resort. It superseded all of our expectations!! We had went with friends and they are well travelled. The lobby was beautiful, staff are super friendly and more than happy to help with anything. The grounds were immaculate! We must of hit it at the right time as there was no lineups for food or for chairs at the pool and the beach. Between the two buffets there was lots of choices and the a la carts - delicious. The fridge in the room was stocked daily, and the rooms were very clean. There is lots of choice where you would like to spend your day beach which includes options for shade and sun as well as hammocks. The pool goes on forever. Definitely lots of room and there is even a quiet section!! I had been expecting line up and no chairs wherever I went but this was not the case. I was blown away with the cleanliness of the whole resort. I would definitely recommend this resort. As for ourselves we will definitely be rebooking if the opportunity arises.

Pros: Beautiful grounds, room was clean, staff were welcoming and always willing to help. Pool area always had available chairs. Entertainment was good. Cons: Like many other "all inclusive" hotels the food was mediocre at best. There were options for vegetarians/vegans however when the concierge assured me that the "a la carte" restaurant had "options" she essentially meant that all of them had the typical "salad bar". Trust me when I say that vegetarians/vegans get tired pretty quick of the "salad bar". Mixed drinks were pre-made blends mixed with alcohol which is done for speed and convenience (I understand that). Tour company for excursions were over priced. With the knowledge of the price of gas, the cost of food and of wages...a 200 USD excursion for one person seemed a bit exorbitant. Will be returning to Mexico again to explore other areas.

Loved the resort , very clean, nice staff, entertaining at the beach and pool was awesome. Food was very good , really like the French restaurant and steak house, and rock cafe. Lots of walking depending where you are in the resort but there is small golf cart to bring you where you want. Would recommend.

The resort was everything we could have wished for. The staff friendly and helpful and always ready to go the extra mile. The setting beautiful and lush. The food was delicious and great variety. Everything was so clean, the rooms, pool, dining areas, walkways. We would certainly visit again!

We had a great time at this resort. The pool is huge. During our stay a section of the pool was under repair so one pool bar and the waterfall part were not operating. There was still plenty of pool and another pool bar open. It was a bit of a hike to the one open pool bar and it was March break so the timing wasn’t ideal for repairs. The Beach was great with plenty of chairs for everyone. The grounds are beautifully maintained and massive.Rooms are well kept and staff is generally friendly. Thanks Joe the bell boy for all the golf cart rides our son loved it. The food was always fantastic. Buffet was great. We were only able to book one specialty restaurant out of the three we were supposed to get at a time that worked for our toddler. (Before 8:00pm). I recommend making your reservations right away at check in which is a bit of a pain as you have to sit with staff after a long day of travel and they try to sell you on club memberships, day trips and such. Overall a good experience and we had lots of fun.

Exceptionally clean resort. The staff are responsive and courteous. We had a great time. It is a large resort so doesn't seem crowded at all. The excursions that are available provide something for everyone. I will gladly return.

Fabulous resort, grounds were gorgeous and very well maintained, staff were always friendly, helpful and hard working, the food in the buffets was good- lots of selection, we really enjoyed the a la carte options with the Japanese being our favourite- a fun interactive show with amazing food!! The pool was gorgeous, a winding pool with lots of areas to relax or be entertained- it never felt crowded . The beach was beautiful with lots of chairs and hammocks.We had an amazing vacation and would go back in a heartbeat 💗

This is a beautiful resort. Great pools, lovely grounds, super clean rooms and friendly staff. We had no issues with the water served with meals, frozen drinks or fresh fruit and salad bar items. I would highly recommend Iberostar Paraiso to anyone looking to travel to the Mayan Riviera. Also a bonus that it is so close to the airport.

This resort was exactly what I was looking for . Jorge Garcia gave me lots of good information and we hope to come back again next year ! I was very happy with the gym and golf course . My wife enjoyed the pool as well as the beach . We spent several hours laying in the sun enjoying the property .

This resort was absolutely beautiful with the walking paths, animals, and foliage. The staff was always cheerful and helpful, and we found the food to be superb (especially the international buffet!). The only complaint we had were the pillows were not very comfortable, but it wasn't really enough to complain about. But the small shopping centre was a lovely short walk away. We loved going for a little walk first thing in the morning to get our coffee (and sometimes crepes). We were thankful for the quiet areas of the pool/lounging for our reading binges. We would most definitely go back as this one is our favourite resort we have been to so far!

The Iberostar Paraiso del Mar is hands down, a five start Resort!. We stayed the last week of December and into the New Year. I can't say enough good things about this resort. It was my first time travelling at Christmas and I thought it was going to be incredibly busy but this resort is so big, you never had to wait for anything and it was never crowded. We shared the pool and restaurants with the Iberostar Beach Resort. This resort had a mini mall and more restaurants we could use, including a taco bar, burger bar, ice cream and crepe bar, casino, spa and gift shops. The grounds of the resort were always cleaned and well maintained. Lots to look at, very picturesque. Trolley carts with drivers were always available to take you anywhere around the resort if you didn't want to walk. The staff and servers were so kind and generous. Always made sure you were well taken care of. We always tipped well to show our appreciation. The food was amazing. Always something new to try. I recommend the Japanese Restaurant as one of your a la carte choices. The waiter taught me how to use chopsticks. I ate my entire meal with them. The chefs put on a fabulous show and the food was incredible. If you didn't want to eat at the a la carte restaurants you could always go to the buffet. It was large and had endless delicious food choices. The pool was incredible. I stayed in the quiet zone because I wanted the opportunity to relax and read. I purchased a float at the pool side store and floated my way to the swim up bar frequently to enjoy one of the many delicious drinks they offered. (the quiet area has one of the 3 swim up bars in it) . If I wanted some excitement, I floated on down to the other end of the pool area where all the games and music were happening. Foam parties, aqua swim, ninja warrior games. Always something going on. We had a standard room that was located closer to the buffet, lobby and theatre. Fresh sheets and towels everyday Mini bar stocked everyday. It was like walking into a brand new room each and every day. You cannot hear your neighbours. The only noise we heard was in the evening from 9 to 11 pm from the theatre when they had big shows. It didn't bother us and was not too loud. We were located on the 3rd and top floor of the villa. By the end of the day, we were tired and did not want to climb the stairs, but it was not the end of the world. We did not spend a lot of time at the beach. Although very beautiful, it was quite windy and the waves were pretty big. The red flag was out most of the time so you could not go in the waves but it was nice to walk in close to shore. The seaweed was a problem on shore I think because of the water conditions. There was always workers trying to clear it. It was not mushy or smelly. It didn't really bother me. You just had to walk through it to get to the water. (Maybe 2 feet wide. I guess you could describe it as rubbery plant like). I would definitely recommend this resort for families or couples and I would be happy to visit again.

We had two rooms booked and we got there early and got a bit of a run around at the front desk.English not the greatest. We just wanted one room if possible .They told us our rooms were empty . just needed cleaning. We decided to walk around and kill some time and found out that half the pool was closed due to broken pipes .Would of been nice to get a heads up at the desk about the problem. We dealt with concierge and got all our alacartes booked . He was wonderful and so the fabulous vacation began. Once we found our spot by the waterfalls we enjoyed every min. Great bar service .Great food. Grounds well kept. Staff were amazing. Drinks were great. Shows were fabulous. Our drivers on the golf carts were so much fun.We want to go back for sure.

My boyfriend and I vacationed here for a week in October during the hurricane season. Overall, I’d give it an 8/10! Beach and pool were lovely, the staff (entertainment) were amazing! Only wish the food was better.

everything was perfect, gardens were amazing, room comfortable and clean, food was pretty good, staff was really polite and efficient at every post...beach was beautiful except for the algue I felt safe and will definitely go back

We continue to go back to the Del Mar because they have always provided us with great service and food. Lilly and Fanni the concierge staff greeted us even before we were checked in to make sure they could provide assistance which these ladies went out of there way to help. Jacito in the breakfast area by the pool always made every morning an entertaining and fun start to the day. Roger at the beach bar and Javier at the lobby bar were also great to keeping everybody looked after for refreshments. They seem to have made small improvements throughout the areas, ( likely only noticeable to return guests). The entertainment staff, Alex, Luis, Ruby, Lilyhan,Stephanie and Giovanni almost became family with all their energy, enthusiasm and open hearts. They kept us smiling and laughing all week along with the fun fun pool games.The attitude at the resort is laid back and happy. I was impressed to see that none of the staff were heads down on their cell phones while on work time. They were always attentive to any guests requests. A small casino has recently been added for entertainment. The bird wildlife is always a pleasure to see. The beach waitress Petra was always so cheerful and helpful everyday. Will plan for another return visit because we have not been let down so far on the service and the smiles.

Resort & rooms very clean. Staff very friendly and helpful. Bartenders amazing .. loved Victor at the pool bar... Beach was ok .. windy .. lots of seaweed. Never a problem finding chairs at beach or the pool ... which was amazing . Disappointed in the A-la-Carte restaurants .. food was good but the presentation not as good as our last year visit to the Iberostar in Puerto Plata DR. and felt as if we were being rushed. Requested a room overlooking the pool .. which we got, but didn't realize you couldn't see it for the "jungle view" .. it wasn't bad ... just not noted you wouldn't be able to see the pool. We stayed in block 13 ... long walk up to lobby if you didn't use the golf cart shuttles .. would request block 15 or 16 next time. Overall great place .. would go back again.

This was our fourth time going to Iberostar Mexico. The first three times we stayed in Parisio Beach and this last time in the Del Mar. Both are wonderful. They are both clean, well maintained and offer great services and terrific food. I prefer the Parisio Beach as it just seems brighter and the paths outside seem brighter, however both the Parisio Beach and the Del Mar are wonderful vacation bookings. The Iberostar staff was a little pushy on their "Club" breakfast and presentation but each time we just declined and they went away. But having said that we would give the Iberostar Mexico a 10 out of 10!!!. Travel tip: be careful of the false shuttle guys at the airport who try and trap tourists into private shuttle companies. If you have already paid and have a voucher for a shuttle, make sure they show you your name on their list before you give them yours!

Our family of four stayed here at end of November and overall our experience with the hotel/resort was very good. This is a very big resort and even though there are shuttles we found at times they were few and far between. Our family did a lot of walking so be prepared!! Staff are very friendly though and the customer service was excellent. The grounds were exceptionally clean and well maintained. Public areas were mostly very clean. Pools definitely could use a bit more clean up with respect to empty cups/dishes but otherwise they were great. Bathrooms by the beach were gross (as we’ve found at all resorts we’ve stayed at in Mexico), but the other restrooms by the buffets and in the lobby areas, etc were very clean. Our room was pretty good overall. I would say it could stand to use a bit of updating and the beds weren’t the most comfortable, not like at home, but were okay. A few issues on arriving in our room i.e. no hand soap, no coffee and during the week our safe wouldn’t open. However, when reporting these issues to reception they were there very quickly with someone to address/correct any problems. The only thing we didn’t like was the push from the staff beside check in/out to sit through a session to buy property or a timeshare through Iberostar as the attitude from one particular staff member wasn’t appropriate. I don’t need to hear that you’re “just doing your job”. I’m just on vacation and if I’m interested in sitting through any sessions on timeshares or buying property there, then I will approach someone. I don’t appreciate the staff being so pushy about it and having an attitude when I politely said I’m not interested. Food overall was very good. We ate at three a la carte’s (Mediterranean, Japanese, and Brazilian). By far the best was the Japanese and Brazilian. The Mediterranean wasn’t really enjoyed by anyone in our party. It was so hot in the restaurant. Odd because the Brazilian was just beside it and it was very cool inside. It was just so uncomfortable. When it’s cooler outside then in you know that’s a problem. The food itself was just okay. Some of the appetizers weren’t very appetizing. The main part of our meal was alright. My chicken was dry though. We didn’t like the dessert choices either. It was like eating at the regular buffets. The regular buffets were good although I would have liked to have seen more of a variety especially with this being our third time in Mexico. Lots of amenities for the whole family. A little pricey though i.e. seadoo with someone else driving for 30 minutes was $60 US I believe we were quoted. Parasailing for two was $120 US for 30 minutes. The pool area was excellent. Especially for the little ones there is shallow areas and areas that have a slope to enter which was great. I appreciated that this resort had quiet areas at the pool so depending on where you sat you could get away from the noise of the bars if you wanted to. Never had an issue finding seating there even some of the beds with the canopies were open if you went throughout the day. Beach was excellent. Water could be a bit choppy at times but overall we had a great experience there. Only recommendation I would suggest would be for Iberostar to look at their policy about putting towels on the chairs. I have never been to a resort where you can’t go put a towel on a chair and come back to the chair later. At Iberostar if you leave a towel unattended they not only take your towel but you lose your beach chair. This then requires a trip to the lobby to sort this out and get new towel cards which is a huge hassle. I heard a lot of people complaining about this while we were there and having stayed previously in Mexico twice at other resorts, I didn’t appreciate this policy as this has never been an issue at other hotels/resorts.

Grounds are beautiful. Pool is well kept. Lots of seating by the pool and by the beach. Lots of birds and wildlife.. Great food and service. We had a great time. Highly recommend iberostar to anybody.

The hotel aria is great: the pool nice, rooms are clean and the restaurants are perfect. The hotel representatives are professional and friendly. The beach has rooks and when we stay in hotel on the last week of March the ocian has a lot of weeds.

This was a great vacation. Good food with lots of choices. This resort is very clean and well maintained. Helpful people and the service is over the top. Day trips to eating at the specialty restaurants was all handled very professionally.

I loved it, the beach is amazing and it's easy to find a good spot any time of the day. The resort is beautiful the pools are huge. The food is good. I had a great time and I definitely recommend it for singles, couples and families.

Our Del Mar return visit was just as enjoyable as previous visits. Food was great, ALL the guest services staff were friendly, helpful and had great sense of humor. Lionel and Roger, the pool bar hosts were great fun keeping up to many demanding requirements all served with a smile and a joke ! Lots of fun playing the pool games and the preshow antics games. Room was clean and well stocked, only a small issue, that was corrected promptly when requested. Beach area was always well kept on the board walk. The sea weed on the beach was overwhelming at times, mother nature was not friendly. The beach crew worked endlessly to try and keep up with it. Will plan to go back again. ! Great job Del Mar Crew !!

The resort grounds were immaculate, staff so helpful and friendly, and the food was amazing! The buffets had great selection. It was nice to have the choice of walking or taking a golf cart shutttle to different areas of the resort. The mall was great and took advantage of going for tacos and crepes.

I had the pleasure of staying at the Paraiso del Mar from Jan 27 to Feb 3. All in all a lovely place, beautiful and well maintained grounds, nice beach area, great pools, however contrary to advertised the Del Mar DOES NOT have a lazy river. The rooms are clean, spacious and comfortable. All the amenities are within close proximity. A good experience.

We stayed in January and I could not complain about anything. Everything about this resort was excellent. There is something for everybody all ages on this beautiful resort. This was my third time to Mexico and this one topped the list. The a la carts were terrific. I read bad reviews about the Italian but ended up being my favourite. We also had the Japanese and Brazilian which were both very good as well. The buffet restaurants always had lots of variety. The service and entertainment staff were the best I have seen at an all inclusive.

This is our 5th time staying at the Iberostar resorts and the 2nd time at the Del Mar. Our first time was 2003 and now back in 2016 the resort is even better! The beach is gorgeous, clean with the white sandy beach. The waitress served us on the beach and was always available and speedy. The service was very good. The swim up bar was really fun. Suggest you try a Daiquiri with rum floater (careful!) and tequilla shot with sangrita chaser. Everyone is always smiling. Olivia who works in the lobby bar was exceptional. She was so friendly and was always one step ahead of our drink order and popcorn lol. The food was good and plentiful but we wished they had more of a selection. Our room was cleaned daily and there was always someone around to ask for extra towels or such. Checkin was smooth and fast. In short go! If you have kids even better. Bring them also as the Star Friends are super entertaining and fun. Hola

Our stay from August 20-27, was wonderful. We celebrated our 25th Anniversary while there. The hotel sent champagne and strawberries to our room that day. That night at dinner the sample was covered in rose petals and more champagne. Above and beyond.

We were stoned by the size of the pools and generally the hotels, you feel like in a small city, no need to go outside; plenty of things for kids to do; people extremely nice everywhere at the hotel. Great food.

Beautiful, friendly staff, very clean, beautiful and tropical landscape. Fantastic food, beautiful beach. I would definitely go back and stay at this resort. Great shopping at the resort as well. I would definitely go back and stay at this resort.

The resort was great. We however did not think it would be a place that would involve spring break issues. Rude drunk kids were not part of our girl week and became bothersome. Security did shut them down.

The rooms were clean, service was excellent, and the buildings and facilities were well maintained. The food was good t the buffet. The a la cart restaurants were very good. The beach was great aside from some rocky areas in the water which you just need to avoid. The pools were excellent, and the swim up bar was nice.

Conveniently close to airport. Grounds and wildlife are beautiful. Great fitness center with professionally instructed classes. I took cycling, bootcamp and yoga. Decor of lobby in Del Mar is not tasteful. It looks like badly matched disney colors with some left over paintings and murals that don't go. The Beach side is much more tasteful. Staff friendly and hardworking. Room decor is tired. Bedspreads are not attractive. I was impressed that the rooms had no musty smell and we were on the ground floor. Good recycling program. I dont like the brown water ponds around the lobby area. Looks dirty and like mosquito breeding grounds. A bit of a smell from the water. Food was very good. Drinks were good. Loved the Japanese restaurant. The Rock Cafe was a nice change. Full service restaurant/sportsbar without a reservation. The evening entertainment was good quality with a professional quality live band. The disco played good music. The shopping center at the resort had some good cafes and bars. The beach was nice but it's very wavy as there is no protection. The beverage service by staff on the beach was great. We had to go to the beach before breakfast to reserve a chair for the day.

Beautiful,lush,tropical grounds with exotic birds and wildlife.Good food,and lots of choices.Japanese and Mediterranean a la cartel enjoyed,but book early or you won't get in.Spent everyday at the beach,admiring the turquoise water.

Huge resort. Great food. Nice rooms. Friendly staff. Awesome beach. Close to airport. Close to Playa del Carmen and close to Peurto Moreles. Huge pool but very cold. Has a little shopping mall on the resort and a convention center.

Outdated resort, no ac in the restaraunts, average food, tons of moskitos, poor night entertaiment, been to better places in riviera maya for less money, outbound flight delayed for 4 hours basicaly we had 6 days and not 7

Second time at this resort. Great location and amenities but a bit disappointed at the buffet food this time around. Relaxed and fun time for the whole family! We are already planing for the next trip, will try the Lindo in the beginning of next year.

We just returned from a two week stay at this amazing resort. This was our second trip and it was spectacular. It was so lush and tropical with tons of wildlife. The resort is very well run and extremely clean. The service and food in every restaurant far exceeded our expectations. There is an issue with seaweed this year which is happening all along the coast and the staff worked tirelessly to clean the beach every morning. This resort has a huge pool with three swim-up bars. There is also a small shopping mall in the complex. All food and drinks are included with your wrist band. We will definitely return to this resort again.

The grounds at this resort are beautiful. There is lots of wildlife and the ground are very lush with greenery. Everything is really spread out so if you mind walking this is not for you. We enjoyed the pool, beach, food, and we met lots of great people.

This resort was the cleanest, most beautiful resort I have stayed in. The service was topnotch from all the workers. We especially enjoyed the waitresses in the lobby. They were so friendly and efficient. The bartenders work so hard but still maintain a cheerful attitude, particularly the guys at the beach bar. Food was terrific in all buffets and the 3 al a carts we tried. Especially enjoyed the Japanese one. The only negative I have is the rocky part of the beach. It was great the first few days when we could swim in an area where there were no rocks but in the later part of the week an undertow there meant we had to go to an area where rocks were an issue. Not a huge thing, just not as good.

Room was very nice. Cleaning staff was excellent. Front desk people were nice and gave great service. Pool areas were amazing, and beach was beautiful...nice and Sandy (very rough...red flags all week). The food was excellent, especially the Mediterranean restaurant The staff were all incredible...special thanks, to Yeya, Eli and Roger. Only one negative thing...more of a quality improvement thing...this resort is absolutely huge. They need much better signage. It was difficult to figure out which buffet was open when, and almost impossible to find your way around. The wayfinding needs vast improvement. Others Han that, we had a fantastic week and would definitely return.

Super clean, all the staff is great, the property is amazing!!!! The food was ok, over all it was good. It's a huge place, lots of walk, but they also had an great service with shuttle bus, great for family vacation

Beautiful resort, the pools are amazing, staff friendly and very helpful. There is always something going on if you want to join in or just stand back and watch. We never had to go out early to get a lounger there was always one available. The swim up bar at the Lindo was awesome, built into the rock with a waterfall. The pool at the Del Mar and Beach section is huge it goes on forever from one end of the resort to the other. Everyday there was something going on at the beach from a mechanical bull to a bbq to a beach party with music. Lots of peacocks, swans, flamingos. Al a carte restaurants were excellent loved the Steakhouse melt in your mouth beef tenderloin, Japanese show table so much fun. I have been to probably 10 or 12 different resorts in the Caribbean and this one is definitely at the top of my list. We will be going back again for sure.

A gorgeous resort hotel, sister property to the Paraiso Beach (shared facilities available). A short transfer from the airport in air-conditioned comfort helped us get off to a great start to our vacation. Plenty of options to enjoy a quiet vacation (quiet pool is available), or more active fun (nice gym, included classes, etc.). Outstanding pool and beach areas (wheelchair accessible beach thanks to a great boardwalk, with designated palapas for wheelchairs), with plenty of shade and loungers. Ask about bus arrangements to nearby Playa del Carmen. Amazing buffet food and service--paleo friendly, for eg. Included ice cream and creperie at the shopping centre were appealing. We loved the food at the Brazilian Rodizio restaurant--the service, less so unfortunately (may be hit and miss). Room internet service was slow--likely better in the lobby. Room noise was noticeable at times, but not a problem for us--bring earplugs if you are a sensitive sleeper. The staff remain outstanding--very friendly, multilingual, and eager to help without any tipping expected--genuinely wonderful. This is our second time to Iberostar--we stayed at the Beach last year--and we would love to return next year, too!

The hotel was good,service was great.The room we had was clean and made up everyday.The grounds were well manicured.The resort is large and you needed transportation to get around if you were tired walking.The resort is spread out.The beach had sea weed all over and rocky areas so you had to be carefull going in.It was very windy the time we were there.The food was the same almost everyday.We went to 3 alacartes and enjoyed only one of them.We did not like that at lunch time the main buffet area was closed and you had to go eat at the one near the beach.It was far from the main lobby.The staff is very friendly and helpful.We found the swimming pools were very cool to swim in.There is a lot of walking to get to the beach or to the lobby were the resteraunts are located.

There was no disappointments. The staff and entertainment group were awesome at service and keeping the guests entertained and happy. I love the huge ground and walking thru the lush jungle like grounds.

The grounds are beautiful and well maintained. There are a lot of private spots where you can go off the beaten path and have quiet time, if you choose. I particularly liked the hammocks on the beach and the swinging beds with thick mattresses and pillows where you could lay in the shade or sun. The pool is spectacular with comfortable chairs. The staff is always there to cater to your every need. The beach is long and clean, with vendors selling everything from jewellery, blankets, beach cover ups, sunglasses and cigars. They are not pushy and respect when you say no. I highly recommend this resort. We stayed in the 1600 room section, which was half way between the beach and front lobby. I recommend this area, as you are close to everything. We were happy to walk after eating each meal.

Food, drinks, rooms all excellent. Lots of wildlife and walking. Peacocks were a bit of a nuisance when they "crowed" early in the morning . Highly recommend this resort . Great pools, something for everyone.