We've been to this resort before, and decided to go again due to the access, facilities, and variety of this resort. We go with a big group of 16 people and are always generous with our tips and interactions. The resort changed their access packages/policies after we booked, without informing people who had booked. Upon arrival, our friends were all upgraded automatically to honour their package and access (2 families from general to family selection, 2 families from general to VIP). However, we were not. We arrived with a later flight, but on the same day. We were told by the front desk that it's because we didn't book through Expedia, but not all of our friends did. With the package/protocol in place, according to the front desk we had access to 1 pool, a very small area of the resort, and limited restaurants (2 restos, 1 buffet). We ended up having to pay 840 USD extra to get the required access. They said they made a "special price", and we could have the upgrade for this amount instead of 1050 USD. It feels quite dishonest to gauge people for extra money when you're already there, otherwise limiting our ability to spend time with friends -- the exact reason we flew in for. Even though the resort and facilities are nice, this left a very bad taste for us.

We loved family section although it was just my husband and I, we were able to use the entire resort, great restaurants, coffee shop, lounges and pools, will certainly return. We were there 14 days Service was great, carts were always available to get to one section to another

We loved family section although it was just my husband and I, we were able to use the entire resort, great restaurants, coffee shop, lounges and pools, will certainly return. We were there 14 days Service was great, carts were always available to get to one section to another

The resort is fine. Very modern in some senses (app to book restaurants, bracelet key, they aren’t militant about the pool towels, etc.) but the rooms are lacking in most ways. Very little storage (zero drawers), no bathroom counter space (instead there are two sinks which is not necessary). One very tiny garbage. Our safe was broken, they fixed it. The TV was also broken but we just left it, didn’t want to continuously have people in the room fixing things. Food is good, lots of selection and it was good quality. We ate at the Italian, Thai, and steakhouse and they are all good, with great service. Airport transfer is easy but SO MANY STOPS, on the way back, the 80km ride took almost 2 hours. Pools are good (a little cold but nothing crazy).

Our stay at the Grand Palladium Kantenah was excellent. The rooms, food and service were top notch. We’ve stayed at the Grand Palladium Colonial in the past with a similar experience. The resort has only gotten better with time. Keep up the good work! We’ll be back soon!

This hotel has so many options of things to do, great food at both the buffet options and a la carte. We got a lot of steps in as we walked the resort each day. Lovely staff and welcoming energy. Recommend.

So many negatives: -5 hour transit time from plane landing to security, then luggage, then drive to hotel (only 45 mins). Hotel states to blame Air Transat, Air Transat says blame Trip Central. Even when trying to review with Trip Central they push blame advising me to call the local taxi company (a Mexican number). This entire package was suggested and supported (not) by Trip Central. -Terrible check in, 6 am flight to get to resort early and in addition to 5 hour transit time, the room was not ready until after 5 pm. -Impossible to book any restaurant. When a few were booked (after complaining and getting to top management), the food was poor. They wanted us to eat buffet all the time and never book a restaurant. -Many bars but line ups and only one bartender. All drinks highly watered down and poor. -Pushy for tips on every request to do anything. -Impossible to get around resort, rude drivers of shuttles on many occasions. -Can't swim in water. Poor. -9 of us went and never again with Trip Central, Air Transit or any Grand Palladium.

When booking our trip we were told we weren’t able to book any of the Al A Carte restaurants prior to our check in. Immediately after checking in I headed to the concierge to book our dinners for our 6 night stay. I was told there were no reservations available for the whole week, also that you could only book 2 days in advance and would have to line up at 8am in order to do so. The following day I tried again with a different staff member. I was lucky enough to get 3 reservations booked for the last 3 nights of our stay. Anytime we walked by any of the restaurants ( excluding the buffets) they were empty with maybe 1/4 of their restaurant occupied. One evening we were at one of the restaurants and a family showed up for their reservation and were turned away being told they were there on the wrong day. The full hour we were there there were only 4 tables occupied. Many other guests that we had spoken to during our stay had the same if not worse experience with not be able to get any reservations. When a resort states their many options of Al A Carte restaurants at their “all inclusive” resort this is unacceptable. We tried to make the best of our trip and ventured out of the resort to Playa Del Carmen for a change up in food. What saddened us is this resort is beautiful, the beach is beautiful. This is an ongoing issue from what I’ve read and heard from other guests. We love The Mayan Riviera and will be back but sadly not to this resort.

I have recently returned from Grand Palladium Kantenah resort, in Riviera Maya. This was my 6th time at this specific resort and my 8th time at Palladium/TRS. I had great memories of this resort from previous experiences and that's the reason I have returned. This time, unfortunately, my expectations were not fully met, I was a bit disappointed with my vacation. 1. Because I was a frequent return customer I got a VIP bracelet. Unfortunately the bracelet meant nothing, it came with NO additional perks. I got the same treatment and same access to facilities like a guest who was there for the first time. Pre-covid, I was there on the 5th visit and the VIP bracelet I got allowed me access to all restaurants and all bars. Not this time :-( 2. Overall the quality of the service, in my opinion, has gone down from my previous visits. The food at the buffet was not as varied as before, was quite repetitive and more limited in choices. In the past they had themed nights at the buffet which provided great choices for dinner. Not this time. The a-la carte restaurants did not hit the bar either. Food was served cold, or wait time for the food to be served was long. 3. Covid protocol was non existent. Pre-covid, when entering any restaurant you were asked to hand sanitize, the host had the sanitizer available and everybody had to sanitize - again this was pre-covid. Now, the hand sanitizer was just sitting in a corner and nobody was asked to use it. 4. I have asked for a room that was not on the ground floor. I don't think this was a huge request. I did get one and it was facing the highway and it was very noisy. I've asked to be moved because I could not sleep, they moved me after I insisted and waited several hours. I got a room on the ground floor. Well, at least it was quiet. So, overall, my vacation was not as pleasant as I was expecting it to be. There are many choices for resorts and next time I will likely chose a different resort. VIP bracelet was useless so I have no incentive to go back.

Employees are terrific. Groundsand rooms are very clean. We had a couple problems with AC and sliding door and they were addressed in a couple hours. Food is very good, lots to chose from.Good snorkling out front. Who designed the pool? Its 6.5' deep in 90%. You cant hang out anywhere other than perimeter or play water games with the kids. Remember folks, take some tip money. These wonderful peopl work very hard for almost nothing. A few dollars goes a long way to help them and their families.

Loved all amenities, grounds, restaurants, pool and beach areas are stunning. Fabulous staff and great evening entertainment! Staff super friendly and helpful and always smiling. Big enough resort for all tastes and preferences to find something they could enjoy.

We love this resort. We came here 5 years ago and we wanted to come back- after a trip to Hawaii and another resort we decided to come back. It has so much to offer. Amazing food. Beach. Grounds. Room. I ate amazing fajitas everyday. It is quite far from the airport. 2.5 hour bus ride with stops at other resorts. The travel to and from was biggest complaint with various airport delays

We had requested a room beside our son and daughter -in-law so we could baby sit our 7 month old grand child while they attended a wedding at the resort.Not only were we not side by side,we were located in a separate building some distance away. it took most of our first full day at the resort to get the situation rectified. There also was not a crib as requested for the baby in her room and initially this was not going to be fixed until the next day.It required repeated requests and threats to obtain one late on the first night. Housekeeping was adequate, although the inclusion of hand towels was hit & miss, and face cloths only showed up once. Staff were very friendly and wait staff were attentive. We did not observe any COVID protocols in place

Rooms are no better than a Holiday Inn. Small shower in a tub making it difficult for my wife to climb into. We had requested a wheelchair to help get from A to B for my wife. They would not accommodate so we had to rent one. We wanted to have my son who lives in Playa to come and join us for an a la carte supper. No problem to pay for a day pass for him to enter the resort, $110US, but he could not go to the a la crate restaurant unless we got him a room. Food was subpar, often cold, and because it is a large resort, with a lot of people, the platters were not replenished quickly. We have been to Playa 7 times previously, 2 times at the same resort. All of them were a superior value. I guess it did not start off well as our flight was delayed 4 hours leaving Halifax.

We were supposed to be at Kantenah but got moved to colonial without notice. It was a huge day long battle getting a crib for my baby to sleep in. Resort was way too big for little kids to walk around all day. They had trolleys to get around but many times the staff refused to take my kids in the trolleys because it was for “adults only”. Buffets had so much selection and lots of fresh food. However buffet staff weren’t great, we never got beverages brought to our table. The kids club was good. We loved all the live music at the resort. There was a massive pool and great water slides for the kids. Beach was disappointing as it had garbage all along the shore line with drug dealers approaching us daily on the beach. The ocean was very rocky, bring water shoes. The zoo animals were completely unnecessary as there was plenty of wildlife to see. We found it very sad to see crocodiles and flamingos pent up.

we enjoyed our stay at the Grand Palladium, however we were supposed to stay in the Kentanah section and our group was scattered between Colonial and Kentanah...my spouse and I were far from our family with small children ( who could have used our help). We also had issues with securing a baby bed/play pen for which we had reserved many months prior...we were told that it was on a first come basis...The first night was harried needless to say as everyone was very tired and baby would not settle in an adult bed...finally at midnight she went to sleep...only to be woken up at 630 am with a phone call...to say that a crib would come at 9am...(why such an early call)..the crib finally arrived at 10:30 am!

We recently travelled to the above resort for our sons wedding. We were required to be in Toronto to fly Sunwing at 3:00am for a 6:25am flight . We were advised just before the flight that no plane was available with Sunwing and they instead rented a plane from Portugal with Portuguese flight staff. 6 hours later we took off in the most uncomfortable plane we had ever been on. We were served water and two Oreo cookies for a four hour flight. We did get a $20 lunch voucher from Sunwing in Toronto but our only choice was Tim Hortons or Subway. We landed in Mexico and we’re put on a bus for a one and a half hour drive to the resort. Upon arrival at the resort we discovered we had not been assigned a room (there were 40 plus members who travelled for the wedding!) we were given a room on the third floor (we are both seniors but we’re up for 36 hours and decided we had no energy left to go back to checkin to change our room) For the first two days of our stay we had NO room service. Also on the second day we lost all hydro and air conditioning in our unit. I called three times only to be told some one would come. Several hours later my husband called and told them they had 15 min to get someone there to repair the issue and restore hydro. Sure enough someone showed up and replaced an overheated breaker! In order to get our room cleaned on the third day I waited for a housekeeper in another unit and using a translator asked to have the room cleaned which they did. For the remaining g four days we had our room cleaned. Our mini fridge was filled sporadically. We had to hunt down the fellow to get bottled water. The resort itself is huge and absolutely beautiful! The weather all week was 30 degrees. Restaurants were ok at best and we tended to stick to the Buffets for variety. My husband was extremely I’ll with fever cough etc. when we returned home we both tested positive for COVID. There was absolutely no distancing and no hand disinfectant available through out the resort. My husband and I took shuttles everywhere and felt the layout was more geared to younger people and not for seniors or anyone with mobility issues.

This was our second time visiting the grand palladium. Our first time was about 10 years ago. positives; Resort is very well kept still and clean. Pools are very nice. Staff were very friendly and the food was overall good. buffet was extremely repetitive; exact same breakfast every day and I would say 1/2 the lunch and dinner was the same every day too. The variety of a la cartes is very nice and the food at the Poseidon, japanese, and Thai restaurants was very good. The steak house was not great. We upgraded our room at the time of booking to the romance villa suite which was absolutely lovely and you get access to a very nice part of the beach with cabanas whioch were great. The Kantenah ones are right next to the beach and the rooms are very nice it was worth the extra $50/day we spent at time of booking. If you want this upgrade at check in time it is $80USD per day. The negatives; They were constantly doing work around the resort which was very noisy and relentless during the day. Jackhammering and sandblasting for hours. From the moment we arrived until when we left we were constantly being asked to spend more money. At check in they will try to get you to purchase room upgrades, and access to their "VIP palladium club" all at an extra cost. They hound you with resort staff that seem super helpful at first until you realize they just want you to come to their presentation about their new TRS Yucatan resort. many menus have extra items on them that come at extra costs. WATCH out at the a la carte restaurants they will ask if you want wine and then charge you for it. Room service also comes at an extra charge of $15USD. They are not very upfront about these charges and we spoke to another couple that was left with a $100 bottle of wine with their dinner. I would say about half their liquor selection at the lobby bars come at an increase in cost. A massage at the spa was like $200USD. I would go back again if price was right. They also made the salt water pool that used to be part of the white sands hotel and accessible to everyone part of the TRS Yucatan resort and so now you don't get access to this pool anymore.

Rooms were clean. Service was amazing. Pools and beaches were fantastic. Staff levels seemed low. Ala carte restaurants were very good. My only complaint was that the food at the buffet was always cold.

I absolutely loved this resort from start to finish. It was very clean everywhere. The people are very friendly and very attentive to your needs. The room was lovely and I don't think there would have been a bad view from anywhere. The food was outstanding. They had every kind of fruit you could want. Their buffet was always fresh and had an enormous amount of never ending selection and variety. They catered well to children by way of their food selection and the pool activities with all the slides and fun stuff there. The beach was lovely but you will need a pair of water shoes to enter in the ocean. There is sand beyond but you have to get past the coral, which is hard on your feet. The pools on the resort were huge. There were also two adult only pools which I loved. There was soft serene music playing in the background too. They all have their own bar as well. The drinks were phenomenal. I would highly recommend this resort to anyone. I will go back for sure and stay longer this time. I loved it there!!!

Beach area was awesome....main pool was really nice...rooms were just fine (ask for second or third floor for more privacy)..gym was really well equipped...food and selection was really good...service was just fine ..will be going back again which is the best review. One area of improvement is the transportation from the airport was a milk run with multiple stops..so a 1 hour transit became a 2 plus hour transit. Recommend this be a non stop trip.

We have recently returned from the Grand Palladium Kantenah and it was a wonderful experience. We spent 11 days and it was amazing. My man proposed to me on the beach and I could not think of a more romantic proposal. We can not wait to return however here are a few things I would recommend: The Romance villa suite with ocean view was not in prestine condition... The bed was old and uncomfortable, the locks on the doors failed several times. At one point we were locked out of our shower. However it was quickly attended to once we made the call. The hotel staff were friendly and courteous and covid protocols were in place. Very professional and prompt service made for one of the best vacations I have ever had.

This was our first trip to Mexico, and although we were somewhat hesitant in making our decision to head there for our Winter vacation this year, finally made the travel arrangements, and we are very glad that we did choose to visit this area :) Everything went quite smoothly from the flight down from Toronto, to the transportation to the resort via Best Day transportation. When we arrived, there was a bit of a wait to get checked in, but no big deal....Traveling is all about waiting :) I had requested a Junior suite with King bed on upper level, and they didn't have a King bed available at the time of check in on an upper level, which once again wasn't a big deal...We settled for a junior suite with two double beds which worked out just fine. The food at the resort was just fine, we ate at the Buffet each morning, and we were able to check out most of the ala carte restaurants as well. Very nice not having to reserve these restaurants in advance, with the exception of one of them. We had great dinners at all of the ones that we were able to check out. The service at the one swim up bar was good, but it was quite busy at times which was understandable. Once again, no problem. Definitely a great resort for being able to get lots of exercise by simply walking around and exploring. The beach was also very enjoyable for a nice long walk. The weather was excellent for the entire 8 days that we were there, but the water on the Caribbean was pretty rough for the most part. We're not much for swimming in the Ocean anyway, so once again not an issue. We checked out by noon on the day that we were heading home, and our pickup was supposed to be at 1:20pm The Best Day travel van showed up about 30 minutes late, but we still made it to the airport in lots of time, and weren't rushed to get through airport. All in all, this was a most enjoyable trip, and we look forward to returning to Mexico again in the not to far off future. A big thanks to all of the friendly, helpful staff at the Grand Palladium Kantenah for a job well done :)

My wife and I had a terrific stay at the Grand Palladium Kantaneh. Our villa was very nice, lots of a la carte restaurants. Two huge pools and two small adult only pools. This is a big resort but golf carts are readily available to pick you up and take you wherever you like. Nightly entertainment was very good. It you go to this resort, pay the $100 to go to the “Chic” Caberet Show.

I was looking forward to seeing this beautiful resort but was unable to make the trip. Due to the lack of all info relayed to my husband and myself of the restrictions to the Option Flex South insurance when selling it to us. I awoke the day of flight with a severe case of Vertigo unable to move. Missed the 3hr window to reschedule due to lack of info from Marlena Bielak

This is our 2nd time back to Grand Palladium! The layout of the hotel is beautiful. We loved dining in the restaurants, all delicious. The hotel does a good job of having entertainment and activities for guests of all ages. Very friendly and attentive staff. Would go back again!

This resort is a "stay at 1, play at 3" type of all-inclusive option. By staying at Grand Palladium, you are eligible to use the pools, amenities, restaurants, and facilities of the Grand Palladium Colonial and the Grand Palladium White Sand. There is so much to do and definitely something for everyone. For kids, they have a kid's club with different daily activities. They also have a junior club for teenagers where they can play and hang out with people their age. They also have multiple activities (archery, water aerobics, yoga, fruit decorations, cooking classes, language classes, football, etc.) for adults. The resort also has a world-class spa (Zentropia) with an relaxing hydrotherapy circuit. The beach is amazing - your feet on fine white sand and a cool breeze constantly blowing (very fitting for relaxing on the beach). It's very clean and there's not a lot of seaweeds. The location of the resort is also very convenient. It's about an hour away from the Cancun airport and about half an hour away from Playa del Carmen. It is very close to multiple different attractions (Tulum, Xel Ha, Xcaret, etc.). Food is great with so many buffet and a la carte restaurants to choose from. They have so many selections as well (Thai, Japanese, Brazilian, Mexican, Steak, etc.) Staff was very accommodating and very friendly! Overall, a very satisfying and relaxing vacation. Will definitely go back in the future. Thanks TripCentral!

Love Love this Resort for the atmosphere and the staff. It is like coming home. Very Authentic and warm feeling. The staff are incredible, they are family. Right from the top, Lulu Estrada - greats you with a smile no issue is a problem and solved immediately. To the Bar Staff, Maria (White Sands) is simply one of the best, Diego (Colonial Bar) very efficient and does it with a smile, El Gaucho was one of our favorite restaurants Arturo the best server and personality lots of fun. (Lemon pie was amazing) Morning Buffet in the Hacienda was pretty good for a buffet, lots to choose from ask to sit in Estevina's section she will take care of you. Our room was clean and bright, the beach was impeccable and the pool area was always clean. David thank you for cleaning up after us. To the transportation team thanks for getting us around the resort you always seem to be there when we needed a ride. If you have a medical emergency don't stress the Medical facility is right on site and Dr. Araceli Yunuen Sanches Duran will take care of you with a warm smile and expertise. Aqua Excursions - your dive and water sport facility is located right on the beach. The best guys you can trust you husband with for 8 dives and bring him back safe. Rudy you are the best, love that smile warmth you give to your students and experienced divers . Chris (Cenote) thanks for giving my husband a great experience every time you take him out. Will miss our family away from home, tell next time.

We had a wonderful stay at the Grand Palladium Kantenah Resort and Spa The food and entertainment were fantastic! The service was great. I would highly recommend you put this destination on your bucket list!

This resort was HUGE with 4 other hotels on it. The best part! You have acess to 3 out of 4 of them. All of their ammentities,dining,entertainment,bars you name it. People we're working very hard around the clock to keep everything up. Beaches were spotless. People were coming around asking if anyone wanted drinks or collecting cups and dishes. There was cats there that im assuming were for entertainment and past control. They we're a crowd favorite. Everyone you walked by said Hello good day! We are from Canada. Didnt speak any Spanish. Thank goodness everyone who worked here spoke English well! Amazing service, good advice. All inclusive.GREAT food! We had such a wonderful time! Very highly reccommended so much to do here. We stayed for 6 days and still felt like we didnt see everything 10 out of 10!

We loved everything about the Grand Palladiim. The accommodations, staff and food were amazing. The entertainment team were fantastic, always getting everyone involved. We will definetly be going back 😊

This is one of my favourite places. It’s a beautiful place. Has amazing food and staff. Yet the best thing of all is pop. That means people of palladium. It’s the best nightly entertainment I have ever seen. This place is a must.

Nice resort for people with kids. Good service, good food and nice installations. Long wait sometimes for restaurant and even more with 2 young kids. Room was ok but the matrice was not really comfortable. Sports installations were amazing and nice long beach. I would not rebook with Westjet as we had a few bad surprises though.

We stayed at the romance suites only a hundred feet from the beach. Nice beach and beautiful location. Best snorkelling off the beach I have ever seen. Resort a la carte food was really good, buffets were ok but food was not always hot. Large resort but we used the carts and short cuts. Staff were all very helpful.

This was an wonderful resort with excellent facilities, restaurants, and activities for all ages. Would definitely go back to this resort in the future. Was a great vacation with all family members to celebrate an anniversary.

Overall experience was good. Cleanliness, staff and facility maintenance was in good shape. Need to include more of Vegetarian food as most of the vegetarian food has some sort of meat/fish in it so hard to find vegetarian food without meat. We had to request to Chef to cook food for us and they were friendly enough to make food for our choices but missing some spices to make it more tastier.

Grand Palladium checks all my boxes! This resort is just beautiful and has it all. Costumer service, clean beautiful rooms, fantastic food and restaurant choices, amazing pools, beautiful beach, lush gardens and well kept groundsThe entertainment and activities are non stop. I have also traveled with adult children ages 25 to 38 who love the resort and my grandchildren who absolutely loved the kids club and activities! There are countless bars and food options. Most people I meet there are repeaters ... just like me!!! I highly recommend this resort!!

Our first Air Transat all inclusive stay at the Kantenah 2 years ago was very enjoyable, as we were with a group of approximately 70 family and friends for a wedding celebration. This most recent vacation went very well until we arrived at reception. The room we were assigned had 2 double beds, which was not acceptable. We upgraded to a junior suite with a larger bed. Upon arrival at our room, we found it un-made, requiring cleaning from the previous occupants. We returned with our luggage to reception and were eventually moved to another junior suite. Other than being tired and hungry from the day's travel, we finally got to our room at 10:15 pm. Everything went quite nicely for 2 days until we returned to our room at approx. 12 AM to find the bathroom and immediate area flooded from the 3rd floor above. Cosmetics and medications were ruined and everything else was soaked. Now it is 1AM and we are moving to another suite. Needless to say our vacation is losing some of the sparkle we had been anticipating. Other than talking to the customer service manager about our experience , we continued on with our vacation hoping for the best. We like the Palladium Kantenah and hope to return next December. I know we don't live in a perfect world, but the lack of concern was less than encouraging. We expected more from a five star resort. Disappointed!!

This Resort will not disappoint! It's Very large and there's something to do for everyone. Loud party pool. Quiet pool, large beach. Always lots of chairs/spots to choose from. There are many great restaurants to choose from and the majority don't need a reservation. That was very convenient. We had a Romantic Villa suite with an outdoor shower which was amazing. I would totally recommend! The only negative part for us was the buffet. The food wasn't hot enough and the bacon in the AM was never cooked enough. Other than that, we will definitely be back to this resort.

The whole week was terrific because of the quality of the resort! The food was great and the cleanliness of the property was top notch. We enjoyed everything and will be going back for sure. Thank you Haley for suggesting this great vacation spot.

This a very nice hotel is a quiet place for the number of people is a vacancy we don't feel to much people. I love you keep the naturel surrounding and the small animal and birds have around. the pool is good with the big place and you keep a small place for a quiet I love that The service is very good in a cafeteria the food is varied and delicious The people who work there is very nice and very hard-working. the room is clean every day and the fridge is full all time

Stayed at the Grand palladium in Akemal January 2019.Very well maintained resort with lots of pathway options. Very safe feeling resort. Shows have been updated this year with a great dance troop providing entertainment. most nights. The paths through the mangroves are like a free eco adventure so slow down and pay attention. Food was plentiful with lots of choices. Rooms were lovely and the beach had good sandy areas and fish to see. especially late afternoon. Not a party resort.

Would recommend to friends and family...will return. Great scenery Well kept... very organized & awesome staff & great entertainment we hope to come back next year. Beautiful beach & very friendly staff in every area .Pools are amazing & fun games, yoga & volleyball games to play . Want a special thanks to our pool waiters Lucy and Cesar 😄👍

Resort was amazing with all the facilities and staff, I would definitely come back again to it if I have a chance to The resort is so relaxing and it have so many places to stay at and chill for a vacation Only thing we were not happy with is the room, it was a bit old and the room was dammed and the AC was not working properly, room service did not change the towels as requested and required is to call on many occasions to get the new face towels

Gorgeous resort with lots of pools, loved the flamingos! The beach was ok, lots of seaweed hard to walk the beach if that's something you love to do (also smelly). A lot of the resort staff had a hard time understanding English which was frustrating when trying to ask questions about the menu or even make a drink order. They also seemed to be short staffed the bars usually only had one bartender and it was busy and would take forever to get a drink. My parents had returned for the 3rd time to this resort and were saying that it used to be better. Not being able to use things that you could before just because your not a member is pretty disappointing. I dont appreciate constantly trying to be sold on being a member, not sure I will ever visit another Palladium resort just for that reason alone. I did love how large it was and how beautifully it was kept. Would be a great destination for a wedding, we watched lots of them. It was awesome you could eat at an al a cart every night after doing buffet for breakfast and lunch it was a really nice touch.

This was a great spot for our family vacation with several generations. Clean, friendly, helpful, good food, lots of variety, so much space, lots of pools, nice beach etc. Would go back again and I'm not typically an all-inclusive type person. The only downfall was the distance from the airport, but that is also what made it such a nice place to be.

Overall, the grounds were sprawling and beautiful. The staff were all extremely friendly and helpful. There was enough to do at the resort to keep us occupied. We loved the idea of adult nights only at certain nights of the restaurant. The only drawback is that the food was lukewarm at best and the quality varied significantly from different areas, with the restaurants at the White Sands Resort being significantly better.

I was very impressed with the resort and the beach .No fighting to find a lounge chair to sit at the beach or the many pools. .The food was fabulous and plenty of restaurants to chose from .I loved the eco friendly feel of the place with lots of green floral around .Also they did have plenty of palm trees for shade on the beach. I did go scuba diving on this trip and found the dive crew friendly and had a very nice dive .I will definitely go back .

This was my 5th time at the Grand Palladuim and the first time for my partner. I keep going back because whether it's the beach, pools, food drinks, staff, activities, the wild and garden areas, it never fails to impress me......Best value for money in the Maya Riveira.

The hotels were clean, well organized and well kept. Most important all of the staff were amazingly friendly and helpful. We enjoyed the flamingoes and crocodiles. The shows were fabulous. Even our 3 and 4 year old grandsons loved the dancing and singing. We appreciated the environmental efforts the hotel is making for example not using plastic disposable cups thus lowering the amount of plastic waste.

Restaurants were all great, with a wide variety of a la cartes available. Beach was weedy during our stay, but there's no control over that. The water was rocky, unfortunately, with no good spots to go in the ocean. The pools were very nice, and there were a lot of good activities available on the resort, including archery and air rifles. There are also a large number of animals wandering the resort, including at least two families of cats when we were there. The green spaces between the haciendas and the lobbies were nice to walk through, but there are shuttles available if you want to use them. Rooms are fine but nothing special - they're not something I look for in a resort, however, so they had no real impact on me. The bed was a bit hard. Resort is close to Akumal (15 mins: snorkeling, swimming with turtles), Tulum (30 mins: archaeological site, nice beach), and Playa Del Carmen (30 mins: nightlife, shopping).

Housekeeping was not good. First day we arrived we waited 2.5 hrs for our room to be ready only to go in and c that there was someone else’s hair in the tub, floor was very dirty & sticky, as was the table. The balcony was very dirty not swept in a really long time. I requested housekeeping to come back & clean and nobody showed up, also when he/she did come we tipped good for that week, but not everything was cleaned! And most times we had to get our own drinks for the fridge, he only showed up 2-3x during our stay . As for housekeeping - a score of 3 out of 10! Also coffee & condiments? I had to go to the front desk every day and get my own until I insisted onth bringing me some for everyday of my stay . Also went to a restaurant on the beach side and I was sick for two days after I eat when you’re vomiting the food that you actually ate at the restaurant and you know exactly what it is I had all the symptoms of food poisoning also when people go to the pool side and they reserve a chair with a book and a towel on it and it sits vacant from nine in the morning till five at night something needs to be done about that

The hotel was wonderful. We were a large group and this hotel offered something for everyone. The walking paths away from the “roads” where the golf carts roamed, were great. The food was the best I’ve ever seen at a resort. Eating at a la cartes every night was a real treat, although the “reservation” system could use some work - or at least some education to the users. Bar fridges weren’t restocked on a daily basis as advertised which was a little disappointing, but manageable. It was easy to get chairs at the beach or the pool everyday which was lovely. The staff was very friendly and went out of their way to make our stay pleasant.

The hotel was excellent. The way the restaurants are booked could use some work, but the ability to eat in a la carte every night was fantastic. The food was very good and there was something to do for everyone. Getting the bar fridge re-stocked on a regular basis was a bit of a chore. Difficult to figure out how the air conditioning worked but finally managed!

The hotel is very beautiful, with three lobbies. Kantenah and Colonial are right beside each other while the White Sands is a fair distance away. The majority of the entertainment and events take place at the Colonial lobby. The service was great, however much of the information seems to be left out. We were told reservations can only be made at two restaurants, Seafood and Japanese; this is actually not the case. You can call 5000 from your room to make reservations at all of the other restaurants. The restaurant food was quite good, and minimal wait times at each even without reservations. Alcohol in you room is limited, but you can order a bottle to be delivered to you room if you would like something other than soft drinks, water or beer. Also not information told to us. The location is between Playa and Tulum, so depending on where you excursions are your travel time may be a little longer than some of the other resorts. I always struggle with the value at all inclusive resorts; our family is very active so excursions are a big part of our holiday. While these are very expensive themselves, you loose out of the all inclusiveness of the resort. So it is difficult for me to rate the value fairly. All in all, our family had a wonderful time here.

The accomodations were good, although bathroom could have been cleaner. Entrance door to bedroom was difficult to open, and the bed too soft for our licking. TV transmission was not great. Great balcony for relaxation and reading. Restaurants were great, staff very helpful and polite. Nice clean beach, and great pools.

This resort was amazing. Staff were very helpful and the food was great. Plenty of Ala carts with no reservations required. They have a food allergy program which was very helpful to us as my wife is gluten free. The chef would come out and explain what she could eat and even offered to make something extra. If you have food allergies this is the place to go. Nice beach although there were a few rocks getting in to the water but fine after that. Pools were good. Would go again

We just returned from a week stay at Grand Palladium Kantenah Resort and Spa, it was our third time in three years and we had an amazing time. We stayed in the Romance Villa Suite because we love the outdoor shower, proximity to the beach and La Jarra Beach Bar. Rodrigo our old friend and new edition Bermont are lovely people and great bartenders who always made us feel welcome and made us laugh and smile, no wonder we spent so many hours there. It is the best bar in the resort where we made new friends and met up with old ones. These guys are awesome. This is also the nicest part of the beach, where the sand is soft and white and the water blue. There were always lots of beach chairs available and it’s quiet and peaceful. The sargassum was an issue but the employees worked so hard every day to remove it. The food at all restaurants was good, the meat dishes are a bit on the salty side. Our favourite was sushi, the service was fantastic at all restaurants and we weren’t frozen by the A/C this time around. Cecilio and Israel are our favorite drivers that always welcomed us with smiles and were very helpful with getting my boyfriend around who had an ankle injury and needed assistance walking. The evening entertainment in the colonial lobby was fun and we liked the mix of live bands after the show. I have to mention Hemmingways where Luis makes a wonderful mayan coffee. We love this resort and can’t wait to go back.

Resort was lovely, staff friendly and helpful. Although, I personally like a smaller resort, and one closer to the airport, this one took us over one hour to arrive, and one and one half hrs back to airport. Took me a couple of days to (sort of) find my way around. Food was plentiful, but hot food was luke warm. We (with the exception of once) ate at the buffet. I had an annoying noise in my room, which staff were finally able to rectify (not too sure what is was, but I think the air conditioning had something to do with it).

I was impressed by the resort in general. There is a high standard of cleanliness throughout the resort and all staff were eager to help and addressed any concerns or questions quickly. The size of the resort takes a little while to get used to and to find your way around, but after that you feel very comfortable.

Amaizing staff, they made our stay! Especially Lily, Yuliana, Uziel, Kevin, and Salvador. They made the place seem like Home and their energy and happiness was contagious. We will definitely be coming back! I loved going to every activity they held and they made me become a very outgoing person willing to try new things

Very clean, amazing staff, nice rooms and beautiful beaches. No end to things to do. Buffets were great, a la carte restaurants amazing. Lots of friendly wildlife,including a crocodile pond and flamingo ponds. Jungle like location a bonus. I would definetly be going again.

Hotel was nice clean, hotel staff were polite, buffets good and ala carte were all good. I have no complaints at all. Next time if we choose this resort I probably would book either in the White Sands or Colonial hotel. I found most of the night events were all going on in that area of the resort. Not a big deal to catch a shuttle back to the Kantenah but still a heads up for future travellers.

The resort grounds were beautiful, clean and safe. White sands was particularly beautiful but much quieter than the Colonial or the Kantenah. If you want some activities I would suggest either Colonial or Kantenah, you can always go to White Sands for a more quiet day. Food was very good with many options, nice to try the different a la carte restaurants at dinner. Never any issue getting in, no real line ups. Japanese, Thai and Fish (Emilia) restaurant was very good. Ribs and More not so much. No real issues with food being cold which others have wrote about. Service was very good, staff was polite and we never had any issues. Rooms at the Kantenah (Jr Suite) was ok, not spectacular. Nice balcony, however pretty much all of the rooms look out at the jungle so no real view. When we first arrived the room was damp and musty, but eventually the musty smell went away. Beds were comfortable. Beach was disappointing for us. Only one area really to enter in with no rocks and manageable seaweed. The beach water line was covered with seaweed. They worked to remove this but really not feasible to keep it off the beach. Where you could enter in it was nice and we enjoyed. This was our first time in Mayan so we would suggest that the beaches in Punta Cana, Antigua, Cuba and Bermuda were all nicer. The sand was soft and nice but the seaweed and rocks in the area deterred us. Overall, we would recommend this resort it was big, international, good food and service, good entertainment at night in the colonial. Great week with our 22 & 18 year old sons, who loved it!

This was our 5th stay at the resort and our 3rd in the Mayan suites. We go for the beach and love the oceanfront room. The resort has changed their buffet style so we will likely not return. They used to have theme nights for dinners, which offered variety, but they now have the same dinner buffet selections EVERY night. Food at each breakfast and lunch location is also the same everyday. We did try 2 a la cartes, which we enjoyed very much, but we prefer the more relaxed experience of buffets.

Very clean resort. Staff are friendly and helpful. Activities are fun, and overall the food and drinks are excellent. Been here 5 times and still loving it! Here are some key differences from last year: First the BAD. 1. The resort complex is made up of 5 hotels. One of which is TRS - The Royal Suites. It appears that TRS is the big focus now as they have taken one of the 4 other hotels and merged it into TRS. What this means is that unless you stay at TRS (Adults only) you no longer have access to the Saltwater pool. This was a disappointment to my kids as we usually snorkel in that pool as there are lots of fish to see and it's a safe environment. 2. Steak House - El Dorado Overall the food was decent, but our waiter messed up about half the orders and some of the steaks weren't cooked as per the order. 3. Service at Grand Azul - They seem to be under-staffed at the Grand Azul, as the service can be quite slow. It's an outdoor buffet, so the only service required is drink orders and table clearing. Prompt table clearing is important as the animals will come into the seating area to pick food from the plates if they are not cleared away. Need more staff here at lunch time! 4. Umbrellas in the room! - It rained a few times while we were there and it would have been nice if there was a courtesy umbrella in the room. 5. Beach Bar table service was a bit slow. 6. Breakfast Buffet - Always seemed to be a shortage of ketchup for some reason. Now the GOOD 1. They expanded the beach bar which now has more seating. 2. Breakfast buffets are still absolutely amazing...everything you could want. 3. Hector from La Hacienda provided wonderful service at dinner. 4. New ping pong tables are top notch and the central location is also better than under the trees. 5. Big Chess is back!!! Thank you!! My kids and I LOVE the big chess board and pieces, and given that it was always being used, I guess lots of other people do as well! 6. Daniel (bartender) at the beach bar was excellent. 7. Alberto who delivered drinks by the pool near the Grand Azul was excellent and always stopped to ask if we wanted drinks and never messed up a single order! 8. The Animacion team are fantastic, specifically Axel, Alexia, Alejandro and Brandon 9. They implemented TV screens in the lobby that shows the GPS location of the inter-lobby trains....very cool as you can now see how long you need to wait, and can make an informed decision to walk if you prefer! 10. At O'Pavao restaurant Lorenzo, Alberto and Federico provided Excellent service. Although the cuts of meat were sometimes chewy. 11. New Buffet: La Dahlia: This was going to be a negative point originally, as they removed the giant Kabah buffet and replaced it with this smaller one. But it is fantastic! Service was excellent, food was amazing, and the decor was just great. Loved this place! Froylan gave us excellent service there as well! 12. The Animacion team would walk around with large sign boards explaining what activity was happening and when. This is a great idea! Very easy to see what's going on. 13. Casino night was so much fun!! Well done whoever dreamed that up! You need more tables and chips for next year! 14. Portofino Restaurant - Being of Italian descent, I was skeptical about this place but my wife wanted to go. I thought the food overall was very good, and Basilio provided great service! One tip for the chef...the centre of my ravioli was cold....make sure you let them heat through properly! 15. Lots of live music all over the resort. Very nice touch. 16. There were "Pop up" bars making specialty drinks in the White Sands resort which was a very nice touch and allowed you to try something you might not have otherwise considered. Great idea!! 17. Don Julio Reposado - Excellent Tequila. Thank you for stocking this wonderful spirit! Overall we were extremely happy with our choice and would likely go back again!

We requested a resort with good food, beach and entertainment. Grand Palladium is truly grand meaning it’s huge. I knew it was going to be a large complex but was not prepared how big. Upon arrival we where greeted with a refreshment and checked in. We decided to switch hotels from the Kantenah to the Colonial. We switch because the Colonial was more central and close to the nightly entertainment. The grounds and public area where very clean and well maintained. Staff was very friendly. Room was a good size. The beds where extremely soft and a little uncomfortable for our liking. Dinning rooms where very well decorated. Staff very tentative. A La Carte restaurants where good. No reservation was required but we did have to wait for 20 min to get a table. We mostly ate breakfast and lunch at the buffet. Unfortunately, we noticed that the food was the same everyday. The selection did not rotate much. Also, we found that the food at the buffet was cold. I was expecting the food to be much better. We found it was equal to the food we had in the Dominican Republic last year. We booked “Room Deluxe Imperial Club”. We don’t remember what we where suppose to get with that. We did receive the $1250 coupon book but the deals where better at each location. For example: the coupon book had a $30 coupon at the spa. We received half price from a spa representative on the beach. We did get a bottle of sparking wine in our room. It was fun to see the pink flamingos in the lobby and the crocodile cage. Lots of iguanas and weasel like animals in the mangroves. Unfortunately, mother nature did not provide sunshine but that was no fault of the resort. It was very cloudy and cold the week we where there. Had a little sunshine on our last day. We would not go back to this hotel.

This was our 4th visit to the Grand Palladium on the Mayan Riviera.....3rd stay on the Kantenah side. The grounds are huge and well kept with extensive walkways throughout the property.... We really enjoy being able to walk for kilometres through all the natural vegetation.... Mangrove swamps and "jungle" and there no shortage of wheels to get you from A to B if you don't like to walk. The pools are amazing as is the beach. You can walk for about a 2km stretch along the white sandy beach. You can snorkel, kyak, windsurf etc. The entertainment staff always have activities planned - rain or sunshine and besides a nightly show there is live music and fun themed party nights. There are so many choices of excellent restaurants..... ( no reservations required) and lots of bars, so no excuse to ever have an empty glass. The staff are so friendly and will go out of their way to help you and to make your vacation a memorable one....a big thank you to the entire Palladium team. This trip I'd like to make special mention of Jonathan who manned one of the nightly liquor tasting tables near the colonial lobby who made us some wonderful drinks and entertained us with his tricks and singing and had us stopping by every night to try something new. I think this resort is a great place for anyone.... couples, family, groups, weddings.

The preservation of natural areas with boardwalks passing through is wonderful. The water moats around the restaurant are gorgeous. The food is great. I love the no reservation needed policy for the restaurants. The beach is beautiful. The staff are outstanding.

Grand Palladium Kantenah is one of three Grand Palladium hotels all within walking distance from each other with access to all three at all times. They share 9 great restaurants plus a few buffets. I would consider the buffet to be very standard and most of the restaurants were very good. Staff always friendly and helpful. The thing we loved most about this resort is that there are no highrise hotels. All rooms are in 3 storey villas spread out in a gorgeous mangrove forest. Trails throughout the forest will lead you to various pools and beach area. We were there in early January and did not see any insects or bugs which surprised me considering we were in a forest. There is approximately 2.5 kms of beach that you can walk in front of the resort. Mostly beautiful sand with a few areas with some rocks. The resort was very clean and our bed was comfortable. I would not recommend this resort for anyone with mobility issues as there is a lot of walking to do. They do offer transportation via golf carts/trains but we found these to be inconvenient and prefer walking.

Food great, beach great, entertainment great!!! Best time!!! The ppl were wonderful !!! The resort was extemly clean and premium booze!!! Loved it, rooms were good but wish they were bigger ... not enough room for 7 days

Awesome Resort! The foods are great and had different variety. The staffs are friendly. The resort are clean. No mosquitos and bugs during day time especially in the night. The facility and the beach are very cleaned.

We visit the resort in december as a couple for the first time in Mexico.We visit Cuba and Dominican Republic before but Mexico is way far better compare with the other two.No issues at all , food ,accomodations and transport were great.Congratulations for Grand Palladium Kantenah team! Val

We are a family of five and Kantenah rooms fit all of us. Really enjoyed the resort, food and excursions. The kids really love the white nosed coaties We came three years ago and plan to come again in the future.

We had another great trip to Mexico to the Grand Palladium Kantenah, it is our yearly trip that we have been doing for 10 or more years now. The resort has been doing reno's all over the place so it just keeps getting better all the time, the people are very friendly and helpful, the food is fabulous the beach is great you can't ask for a better place to spend your vacation. Our only complaint was the ride back to the airport, the driver showed up 40 minutes late to pick us up then he drove like a maniac in heavy traffic doing 140kph until someone screamed at him to slow down and not try and kill us, we did make it to the airport a little shaky but in one piece. We are already planning a return in April instead of going back to Cuba.

the Palladium Kantenah is an amazing resort. Always clean, pool washrooms cleaned on a regular basis, dining room quick turnovers. The Staff can't say enough about them, happy, willing to service, pleasant, smiling, always there when you need them. The al cart restaurants are delicious and a wide selection in the buffet. Aqua Excursions are simply incredible. They have an amazing staff and any beginner would feel comfortable, very knowledgeable and patience

Our third time here and it's even better than before!!! The food has improved greatly this year, not that it was ever bad, but it's even better than it was. I can't say enough about the kind and friendly staff, they are amazing!! Love the dive shop through Aqua Excursions. Took a 4 day course with them and then went back for more. Rudy, Chris, and Poncho were absolutely incredible instructors, I'd recommend them to anyone!!!! Already planning to return in the spring!!!

We traveled the week of Nov 27th for a 7 nights stay. This was our 2nd stay at this resort. The resort is beautiful, clean and well kept. I was pleasantly surprised by the beach, the 1st time we traveled to this resort a few years ago we could not swim at all, too many waves, corals, rocks...This time the water was calmer and the ocean floor was sandy with lots of space to walk without getting hurt by corals and rocks, did not even have to wear water shoes! There are lots of stingrays though to watch out for! :-) The food at the "a la carte" restaurant was great and better than the buffet. We purchased a special package "Club Imperial..." and to be honest, I did not see the advantages that this special package provided us with, expect for the direct transportation from and to the Cancun airport. All other, supposedly benefits, like separate check in, beach towels easy access, restaurant reservations, better rooms, were superfluous, seeing other friends that traveled with us (who arrived the day before and did not purchase this special package) got all the same benefits at no extra charge, furthermore we got the same type of rooms, no better, than them! The riviera side of the resort was closed due to renovation, it is actually going to be transformed into a luxury adult only area, looking forward to it! The service from all staff we interacted with was excellent!! We definitely recommend this resort and will return for sure.

The staff are so friendly, always welcoming and helpful. Special thanks to Brenda and her crew at the mini kids club. They put in a lot of time and passion in the activities for the kids and it meant a lot to us. Room was really clean, grounds were very well kept. We really enjoyed walking around the huge resort everyday and all the wild life to see. Kids pool was a lot of fun for our 2.5 year old. The beach was beautiful. Plenty of restaurants to choose from and a very wide variety of food in the buffets. We really enjoyed our experience at this resort. Being there for their independence day celebrations in itself was an amazing experience. We were happy to celebrate a very meaningful day with the Mexicans. Thank you!

The room was great...very clean, best maid service ever, always a beautiful sculpted art piece from towels....beds super comfy and also the pillows...lots of hot water for showers...the whole resort was kept clean and repairs always being made...food awesome...pools beautiful and warm....beach in front of our resort kentanah was nice...the odd large stone, but easy to see...waves very soft ...enjoyed our 9 days there...would recommend for a relaxing vacation.

We had the time of our lives at the Grand Palladium group of hotels. Having access to all 4 hotels underneath the chain is what made it so special. Each hotel had a different look and feel. So many restaurants, pools, bars and activities! There were plenty of beach chairs and umbrella's as well. No matter what type of vacation you are looking to experience you will find it here. It is kid friendly but they also reserve sections for adults only so that they meet the needs of every customer.

This resort was amazing! Staff were great! The grounds and accommodations were clean and well kept. There was lots of variety in restaurants and food. We enjoyed the buffets most of all as we have kids and found that there was always something to please everyone 😊

I really enjoyed my stay! I was very impressed at the cleanliness at all parts of the resort. My only complaints would be that the a la carte restaurants aren't open for lunch so you can't go to all 9 in a week.

I traveled to this resort for a friend's wedding, and while it was ok, I feel that for the price that I paid it could've been better. It's a huge resort so be prepared for walking, or wait for the golf carts to transport you. The biggest downsides was the food and swim up bars.I'm 5'2 and the swim up bar must be 6' deep, so I could never walk back with me drink, stay in the middle of the pool without treading water (which means I couldn't enjoy my drink). The buffet got boring after 2 days since the food never changes. Also, the al la cartes are only open for dinner, which is annoying because the buffet food gets boring. Bring an extension cord because there's only 3 plugs in the room, and you have to unplug everything to use them. Also bring ziplocs to take snacks from the buffet, as there's no where to get snacks if the buffet is closed.

The Grand Palladium certainly lives up to its name! The stunning resort sits amidst lush oceanfront jungle. Designed with travelers in mind, ease of access, beautiful views, and first class service make every guest feel like a prince. The staff was accommodating, friendly, and eager to please. The rooms were luxurious, the amenities spotless, pools breathtaking, beaches endlesss, and drinks bottomless. Highly recommend!

The hotel was great. We loved the grounds and being able to walk through such a lovely landscape. There were lots of little kids for the pre-Christmas family vacation but my husband and I were always able to find places to swim and relax with noticing them. The highlight of our vacation was the spa. I think it must be a hidden gem because it is seems to go unnoticed. Great for us because we had lots of time to enjoy the great features from the massages to the pool. We stayed at White Sands seven years ago and we are pleased to see that the Kantenah was just as great. We will definitely be back.

This was the first all inclusive trip that my girlfriend and I have taken so we don't have much to compare it too but we loved it! The resort was bigger than we thought which we preferred as we were able to go to any of the areas ob the resort. The service was incredible, food was better than expected, the rooms and other amenities were great and everything was very clean and comfortable. The biggest thing I can say is we would for sure go back to this resort in the future. Actually, most people we talked on the resort had been there many times and keep coming back. However, one thing to point out was the resort was very family friendly and most of the guests were older and looking more for just a relaxing vacation. We are quite young and this too is what we wanted so that was great for us, but if you are a younger person looking for more a party scene you may be disappointed. Not to say the resort wasn't entertaining or people were reclusive in any way it was actually quite the opposite. The other guests were extremely friendly and having a great time but wanting a more relaxing than a party vacation. I'd like to highlight one of the baggage guys Gustavo and commend him on his service, friendliness and willingness to help us with anything we needed. In closing we had a great time and plan on going back in the future.

Just got back a few weeks ago from this resort and I can honestly say it is the nicest resort I have ever been to. We went with a group of friends and we all agreed we would go back! Very clean from the rooms to the grounds, excellent choice of foods from the buffets to the 8 (or more?) a la cartes. Beautiful beaches and pools including a salt water pool off the ocean in which you can swim with the fish! The place is massive so be prepared to do some walking, but it was great in helping work off a few extra pounds. The booze was all premium name brands at all the bars (no cheap knock off brands). The one pool at Kantenah is about 5'6 deep which was odd...I had to piggyback my wife to the swimup bar all the time lol. All in all you cannot go wrong with this place, feel free to email me with any questions. Cheers, Chris

This was our 6th time to the Grand Palladium! We love it here. It is a huge complex with numerous activities, entertainment options as well as expansive pools and beautiful beaches with ability to snorkel right off the resort in beautiful reefs, swim in salt water pool or play in the white sand! We travel with our now ten year old son and find the resort to be very safe. It is a large facility set in the mayan jungle and we enjoy the natural surroundings, the flora and fauna. We enjoy walking but if you don't, this resort is not a good option however they offer shuttle and train services to get around. The entertainment, rooms, service and impeccable grounds at the Grand Palladium are truly GRAND!

Great Resort. Good food. Lots of sunshine. Beautiful beach with aqua blue water. A++++ A lot of things to participate in. Staff was very friendly and hardworking. We may even go back to this resort one day 😆

We booked a mayan suite at the Grand Palladium Kantenah for a week just before Christmas 2016. Our room was gorgeous with a cathedral ceiling with a fan, a very comfortable king bed, and a sitting area with a sofa chair and table. The bathroom was huge with a whirlpool tub and private outdoor mayan shower. Everything was very clean and well maintained. The best part was that it was right on the beach and had a covered balcony with chairs a table and a hammock. It also had free basic wifi. I would happily return here and book this category of room again. When you stay at the Kantenah you get to use the facilities of 3 other Palladium resorts at the same location - it's huge with many pools, restaurants and bars plus two theatres. The beach is long with lots of huts and the main pools have many rows of huts around them. We never had issues with getting lounges and shade at either the beach or the pools which was a refreshing change from some of the other resorts we've been to. We had dinners at at the Thai restaurant, La Lola (tapas), La Adelita (Mexican) and Portofino (Italian) - all very good. The other nights we went to either Tikal or La Hacienda because they were closer to our room and the nearest theatre. The selection and quality of the buffet food was excellent as was the service.

This resort was beautiful. It was huge and very lush with alot of natural tropical landscape. Lots of wild life on the resort especially iguanas and agouti and coati. It was a very clean resort. Room were very nice and clean.The bed was comfortable. There is alot of walking but I loved that. There were shuttles available but there is still alot of walking. The beach was beautiful with a great swimming area with sand bottom and crystal clear waters. Pools were beautiful with several to choose from. Food was good with alot of seafood. (not lobster though) The staff were very friendly with great customer service. My only negative is that the evening entertainment shows were not anything special so we did not go. Might be geared more to kids. I would like to see more of the culture, Also, they did not play enough Mexican or spanish music at that resort or at the lounges. Overall we are very pleased with this resort.

We thought the resort was good and we would recommend it. The food was average and the language barrier was the worse we have had then in the past at other resorts in Mexico. The Kantenah and Colonial sections were the best for our family. The beach was very rocky except for a small patch near the Kantenah which worked out great for us. The water park was great and loved how it was right beside the pool so we didn't have to hangout at the water park the whole time. We could be all doing our own thing at the pool area but keeping an eye on everyone too. Did not like how we could only get our kids hair braided at the spa. It was a huge rip off and the people you have to buy from are not the most friendly. It felt like more a scam then an enjoyable experience like the last two years in Mexico. Very long check in process and not the most friendly when you needed help or questions answered at the front desk. Room was great and very spacious. All in all we would recommend this hotel the pros outweighed the cons.

We stayed at Grand Palladium Kentenah Dec 31 - Jan 7. Our family consisted of children ranging in age from 19-30 years. The resort was very busy given the time of year. We found it to be larger than we would usually like but provided lots of activities for the young people in our group. The buffets offered a large range of food that satisfied everyone. The service at the bars and the a la carte restaurants was not great. We had a plumbing issue in of our three rooms but it was looked after quickly and efficiently.

We loved everything not one bad thing too say! We would love too try the grand palladium in Jamacia 😊🍻 we loved the location and we also liked having access too the colonial as well! Gave us more options, beach was amazing

Room was nice and clean. Staff was great. Beautiful resort, lots to do for every age. Restaurant were good, lots of variety. Only complaint is the all the ala carte restaurants did not take reservations, we were 12 people, the waits varied between 1 1/2 - 2 hours. The resort is big but they offer rides to anywhere you want to go. We had a great time. Would definitely go again.

We were very excited to arrive at the Grand Palladium Kantenah. It was a very special family trip as we had not seen our two sons in a year due to being relocated to a different province due to work. We were not greeted in the Lobby by staff, so we went directly to the desk to sign in. We were disheartened to learn that our request to our agent to have our family all in the same building was not registered? After much discussion the best we could get was to be a 10 minute walk away from our adult children,s room. The room was nice but we did not receive the fruit basket that was advertised awaiting in our room. Our sons arrived a few hours after us as they were flying from Ottawa. They were given different bracelets then us and we assumed it was because they flew Air Canada and we flew Sunwing.However, we quickly learned that they did not have the same benefits as us ie. free towels, equipment rental etc. This did not make sense as the trip for all four of us was booked throught Sunwing with the same specifications. Our boys were not allowed scuba gear so my hubby went and was told he needed to show his drivers license and they could only provide masks. On a positive the Resort is beautiful, very clean, a huge selection of restaurants. Jungle like grounds with much wildlife, guests can visit the adjoining resorts Via bus or walking. There is nightly entertainment, excellent, friendly staff, amazing shoreline across a scenic beach, many walking trails and a selection of pools, bars and a spa. We were sad to leave the resort but also adjitated as our sons flight was delayed and Air Canada reps a the hotel were unable to inform us or assist us. We ended up having to make our own alternate flight rerouting arrangments to get him home. Sunwing was also confused. No one at the hotel knew where we would be picked up resulting in us making numerous trips with our suitcases between hotel Lobbies We arrived in Edmonton and proceeded to picked up our car in the parking garage. We were given a 100 dollar prepaid Card from our travel rep from Tripcentral to use towards our parking. But when we presented it to the parking Attendant we were told he could not take the card and that we were the third person who presented the Tripcentral card.I feel that Tripcentral should honor there promotional voucher and reimburse the persons who received these cards.

Would definitely recommend anyone to visit it we were very impressed with food & selection friendly staff & well maintained!!!Shows were great & happy we had all accesss to all Palladiums treated like Royalty

The Grand Palladium us a great place to go. Being a very large facility has its pros and cons. Pro being so much to offer but con, having to walk or travel between the different resorts. They did have transportation available which certainly helped. Food was great which is important to us. However we learned very quickly to eat early before say 6:30 at the a la carts or you were in for a very long wait. There were many people complaining about this. There were quite a few inefficiencies at the a la cartes that could have been improved on to get people in and out quicker. For example one we went in we were there for almost 2 hours between start and finish. Another one, they were taking so long we decided to skip out on desert. People were all friendly and always willing to help out. Even though this was a busy time, was surprised there were not more issues in regards to getting chairs, etc at the pool. We had a delay getting to the resort......3 hrs from getting to the airport to getting to the resort. Next time, I would consider taking a private ride to get right there instead.

We stayed at the resort December 22-29 and overall we had a very nice trip. The trip was well priced which is one of the reasons why we booked there- it's promoted as a four and a half star resort and it is definitely not. The grounds are beautiful and the staff are all amazing and they work so hard however, our room was very dated, impractical and the bathroom was extremely grungy and mouldy; the food is fairly mediocre but we loved the Japanese ala carte. One of the best things about this resort is that there's tons of chairs and you never have to worry about finding a place to sit. Overall we had a great time and feel that we paid a fair price for what's really a 3 1/2 or four star resort we didn't get the deal we had hoped for but I would still recommend this family friendly resort to people. Biggest downfall was the check in and check out -both were tedious and unnecessarily complicated and convoluted.