This is the only hotel we visit ! This year was our 8th. Everything is very accessable. Nice selection of A la cartes. But the BEST for us is the people that work there. They honestly go out of their way to please you. Food is always great and there is something for everyone's taste.

Gorgeous grounds Great service Plenty of restaurants and food Rooms and environs extremely clean The hotel in the throes closing due to a shortage of necessities, ran really well! I would definitely return and recommend it!

The rooms were quite comfortable. The food was good, the ala carte restaurants were great and service was very good. Loved the returning guests dinners, they were fantastic. All staff were very friendly and helpful.

Grounds were kept very clean. Lots for kids to do. Food was good…it’s Cuba however always found something to eat. We were in Block 5 we had no warm water the entire week. Rooms were clean. No-See-Ums were very bad needed bug spray and that didn’t help. Need to take Benadryl and stuff for after bite.

Although dated, this hotel provides all amenities from cheeseburgers, hot dog, pizza, full lunch menu, including rice, chicken, beef, pork and amazing deserts. Wine, beer, all types of alcohol always available. Clean rooms, great wide beach, and of course AMAZING staff. Can’t wait to go back

Although dated, this hotel provides all amenities from cheeseburgers, hot dog, pizza, full lunch menu, including rice, chicken, beef, pork and amazing deserts. Wine, beer, all types of alcohol always available. Clean rooms, great wide beach, and of course AMAZING staff. Can’t wait to go back

We had a fantastic vacation with our 2 kids. The staff is phenomenal. Goes above and beyond. No shortage of anything I was looking for. Excellent food. Beautiful beach. Will definitely be back for another stay one day!!

I've been to this resort 12 times. Reasons Very comfortable beds Beautiful beach Many dining options 24 hour snack bar 24 hour lobby bar Smaller resort' 3 story buildings The lay out is perfect Friendly staff I have always enjoyed my stay. If your looking for a party atmosphere I would not recommend. If your looking for a relaxing vacation Hotel Playa Coco is for you!

Our room was an ocean view room but no screen so could not leave balcony door open. Water for showers was lukewarm. Grounds crew and all staff were very friendly. Always had chairs at pool and beach. Japanese restaurant was excellent! Nightly entertainment not great and didn’t start till 9:00.. too late

This hotel is my get away place hands down. The hotel is small and easy to navigate. Beautiful beach, some rocks upon entering but but no need for water shoes. The staff is amazing. Maids, bartenders, reception, gardeners,cleaning staff, entertaining team. Just everyone. Super friendly.Smiles all around, all greet you with smile. More of a quiet resort, not so much for the young partiers.

Absolutely beautiful and upmost friendly staff. Very welcoming and nice room. Amazing beach and great variety of food . You will fall in love with the view and the people make friends. Always a pleasure to be at Hotel Playa Coco ?

Great resort, lots of things for the kids to do. Child care during the day and a great playroom and playground. Food is delicious, restaurants are amazing! Suites and staff are simply the best! This is our 5th visit. Can't wait to go back!

This is our fourth trip to Hotel Playa Coco, Cayo Coco in a year. Once we found this gem we don’t go anywhere else. From our first visit we made lifelong friends in the staff and other repeat guests. Does the resort have age? Yes. Does that matter? No. They are constantly upgrading services, menus, and accommodations. The impression at this resort is that the staff and management care about the property. They take pride in their work, their place of work and their role in making this resort the 4-star it is. The pool is lovely, the animation team sends a lot of time both at the pool and beach to encourage guest participation and entertainment as well. The beach is one of the greatest beaches in Cuba. Mandy and all the workers on the beach will make sure you find a seat under a palapa, assist you if necessary, and keep the beach secure! With the 24-hr snack bar and the beach bar right there, you will never go without a snack or a drink. The Pizza Place is also an option, just behind the snack bar from the beach. All the servers will make sure you have a lovely lunch experience there! The buffet offers quick service, a variety of food both cooked fresh as you watch and already cooked and ok the buffet. Fruits and vegetables are aplenty. Morning omelettes, smoothies, cereal, etc… Afternoons and evenings bring a la cartes, desert tables and drinks at the lobby bar. The property is in pristine shape. Some of the walkways need repairs, especially if you are in a wheelchair, but still; none are impassable. The rooms are clean, and well maintained. We have been in both a room and a suite. Both were cleaned and replenished equally. We did have a toilet issue this trip on day one. However, just talked to the desk and it was dealt with while we were soaking up the sun on our favourite beach! If you go from May to October, I would be sure to have lots of bug spray as the mosquitoes are plentiful at that time of year, as they are here in Canada. In the tropical climate however, they can get very plentiful - and hungry! Lol. All in all we had the amazing vacation we have come to enjoy at Hotel Playa Coco. With love in our hearts, and cuban rum in our glasses, we can’t wait until we are back there with the people we have come to love and appreciate.

This hotel is a diamond in the ruff. All amenities, great food and copious quantity of it for all different tastes, an amazing beach, extremely clean pools, rooms, and shared areas such as snack bar or bathroom. Snack bar provides hot dogs, hamburgers, French fries, chicken wings and at times poutines. A REAL diamond in the ruff. Wish we didn’t have to leave; can’t wait to go back

Food was amazing! Entertainment always on thier game! Hotel staff were helpful and curtious! Lots of activities for the children. Ice cream shop is air conditioned and ice cream delicious! Our favorite resort to go to in Cayo Coco!

We recently returned from our 13th stay at Playa Coco! Beautiful hotel ,gardeners work so hard to keep the grounds so nice and very clean . All the staff are amazing they go out of their way to make sure you are taken care off. No shortages of anything from food to drinks to toilet paper lol ! Lots of hot water except for two days for a period of time but no big deal ! Maybe for us the only small negative was entertainment, new group and not as well received as previous dancers and animation team but hopefully will improve. Excellent hotel!

Yet again, we have lived an excellent experience. From beautifully maintained grounds, to amazing people, more food than we could eat, all spirits available and exceptionally clean living quarters. As repeat guests we are also provided with a privileged supper which is as usual, an amazing evening.

I was a solo traveller t I was happy not to pay an extra fee because of being single I felt completely safe. The resort was extreme like clean and while taking care of very basic sword, beautiful for children the pool access for children is wonderful. The beach access for children and older adults that have a hard time walking in the sand. Also great you can walk for miles out to sandbars. The food was quite sufficient breakfast. Lovely lunches were lovely. I will definitely be going back to this resort again.

We had a great experience! Hotel could use some tlc but the rooms are a great size. The resort is beautiful, the food was amazing and there was a lot to choose from. My families favourite was the Japanese a la carte and the pizza!! As for the staff here, they were all super friendly!! Some we made life long friendships with!! We definitely will be going back for many years to come!!

We are just back from two glorious weeks at this hotel. Staff was terrific!front desk extremely helpful with any questions or help needed….which was mainly figuring out the free internet! Internet worked in rooms, lobby and most of the grounds. Food was plentiful and quite good. Enough variety I managed to never get bored. The beach is wonderful and the ocean was nice and warm. People snorkelling saw quite a few varietys of fish and if I went out past my waist I actually saw gar!some beautiful silver fish and little black and yellow fish over by a reef. It was fun! We never ran out of beer, evening drinks had a fairly goid selection and always had a redand white wine. As we were returnees we were treated to a magical dinner on the beach, full moon shining down on us and a wonderful dinner. If I have any complaint it was the no seeums which were very hungry. Got quite a few bites but will research for a better wayto protect myself when I return next year. It was a great 2 weeks!

Loved the resort. Service was very good. Food was quite good. No complaints except for the bug bites. Need to take something with deet in it. ¡!!!!!!!¡!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡¡!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡

This resort had everything for everyone. Well kept grounds, lots a choices on the different menus and of course great people. Buildings have or are being renovated and the gym/spa facility is up to par. Weather was on our side this time again. We can not wait to go back.

Hotel Playa Coco is a great little resort. We had a fabulous few days there. The resort is right on the beach, the first room we got was off in the bushes and the doors didn't lock, was pretty run down - requested a room change and ended up in an oceanview room - and while the room is in need of repair (rust, stains, etc), it is clean and cared for. The staff are friendly, we had no shortages of anything (alcohol, food, electricity), and the beach is just beautiful. The food options were typical for Cuba, so if you're expecting gourmet dining this isn't the place for you - but we don't go there for the food: we always had a selection of breads, fruits, veggies and fresh fish that was delicious. Thank you.

Hotel Playa Coco is a wonderful hotel,all the staff are amazing they make you feel so welcome. The gardeners have the grounds looking so nice,the cleaners are always on top of everything, those are the people who are often forgotten! The food is really good and no shortages at all ! I would suggest maybe some kind of entertainment in the lobby in the evening like they used to have but all in a great vacation! Thank you Playa Coco .

Playa Coco is a beautiful, small, well maintained resort. I had a spectacular ocean view! My room was just steps from the ocean and the pool. The beach is gorgeous with soft beige sand and the pool is large and super clean. There is also a quiet pool with no music if you just want to relax. The buffet was always fresh with local fruits and vegetables. They served fresh omelets or crepes for breakfast and chicken, pork, beef and fish for lunch and supper. They also offered fresh bread daily, pastries, smoothie bar, juices, yoguorts and ice cream! I also really enjoyed the Japanese and Cuban restaurants. Rooms are dated but cleaned everyday. I always had hot water with great pressure except for 1 evening in a 14 day stay. The only thing I would have liked to see is some traditional Cuban band in the lobby for nightly entertainment otherwise it was a great vacation!????

Another visit equals another smile and happiness. This resort is the best smallest resort we have ever found. Great food, great people, clean grounds and beach, an amazing gym, a perfect diamond in the ruff.

Grounds nice, ocean nice, food OK. Cleaning of the rooms almost none We were not aware of any insufficiencies in food. . Lots of well off Russians. Ocean view very nice. Room very very basic, lived mostly from a suitcase. Sunwing should post some info to avoid searching for a representative.

The resort was very clean. Very good beach. Great maid service. The food was typical Cuban Only a couple shows were good. Staff are friendly. I suggest using the grilling stations when dining. Take US $1 bills for tipping or consider purchasing Canadian coins from the staff. Overall a great stay.

Beautiful rooms beautiful staff Beach pristine excellent pools. All in all my two weeks there were excellent no complaints. I would recommend this resort to anyone. Lobby bar staff are amazing. Food at the beach fantastic.

We had a great visit for the first week in March at this beautiful part of Cayo Coco. This was our second visit to this resort with the last being eight years ago. Despite the hardships in Cuba, the resort was in at least as good and in many areas better condition than our last visit. The room, common areas and pools were clean and well maintained. The food was plentiful, satisfying and there was a good variety. There were shortages which meant no eggs on some days or they ran out of butter and wine was hit or miss but that's to be expected with the Cuban economy as it is right now. We did not have any shortages that made us go hungry or not enjoy our trip. The a la carte restaurants were a bit of a disappointment in the choices of food available, again probably due to shortages, but made a nice change from the buffet anyway. Bottled water was available at all times. (We had no shortages of toilet paper or power issues either.) The staff were super friendly with some that made extra efforts to ensure we were having a great time. Elietta at the buffet, George (Jorje?) at the quiet pool bar and our housekeeping staff in building 6 stood out in particular, although everyone we dealt with were very accommodating and helpful. I can't rave enough about the beautiful beach and the opportunities to see sea life (conchs, crabs, many varieties of fish) and birds. You can walk for kilometers either way from the resort before you get to another resort. The resort beach itself was wide and sandy with plenty of chaises and shade. One note is that if you are susceptible to bug bites, be sure to bring plenty of bug spray and benedryl. Though we didn't find there to be a lot of bugs, you are likely to get some bites in the morning or evening without bug spray. Two of the four in our party really reacted to the bites and that took away a bit from their enjoyment. We had perfect weather and a wonderful time and would definitely go back again.

Worst vacation I’ve ever been on, everything was lacking, from toilet paper to towels, no soft drinks at all dirty and the smell of humidity was everywhere, mosquitoes were ravaging everyone, cigar lounge was closed most of my stay, when open they didn’t have any good cigares. I don’t know how Sunwing sends people to this resort.

We had a great room on the 2nd floor with Oceanview. The pool area was lovely. We spent all our time around the pool. It was a windy week, so it was quite chilly by the ocean and the water was very rough, so we opted to stay around the pool. We did go on a lot of beach walks, which were lovely. The food was not so great. It seems things have really changed in Cuba since Covid. We are by no means picky eaters, or complainers when it comes to the food in Cuba, but I have to say that I was pretty bored with it after a couple of days. It just seemed the same things everyday. I do understand that things are difficult for them to get, so I do get it. We have been to Memories before, which is right next door to Playa Coco. It didn't seem like they had any shortages of food, from what I saw. We did go away just to relax and we did do that, so that was the main thing. Cuba does have the most beautiful beaches and that's what keeps bringing us back there.

This hotel was nice just the right size. A lot of shortages here at this present time. Would visit again in future when things improve. There was too many shortages to say. I come to Cuba for the beach.

We arrived to Hotel Playa Coco and the main reception area is fairly standard for what you would expect. It is a short bus ride from the airport which was great. The grounds were free of garbage and staff were working on landscaping. As you get farther into the resort you start to notice some of the deficiencies and challenges you experience during your stay. Most of the public area washrooms did not have toilet paper and broken fixtures. When we got our room we were initially hit with the smell of must as soon as we opened the door, but the smell did not carry on as you got farther into the room. Beds were comfortable, 2 doubles pushed together, with two sheets on them and a blanket stored in the room and the room was clean. We had 2 bath towels, 2 beach towels and a hand towel, no wash cloths were provided. Towels were not replaced daily and we only had our bath towels replaced once during our 7 day stay. We did ask, and the maids did not have them to provide to us. The beach was absolutely amazing and could not ask for more. We were part of a group of 11 and we probably ended up with the best room of the group. Most of our groups rooms toilets ran constantly and did not flush properly. One of the groups rooms only had a sheet covering the mattress on the bed and nothing else. No other sheets were provided even when asked for. One building that our group was in experienced 3 power outages in the 7 days, lasting from a few hours to overnight and part of the morning. Food and beverage. Buffet always had lots of food available and there was no danger of going hungry, unless you were a picky eater. Food is typical Cuban flair. I did not see an egg the entire week we were there. They were making omelets, but from a mix in a bowl, no eggs were broken to make it. The constancy and texture was off so I assume they were using a powdered egg mix. The A La Cart meals was just the same food as the buffet in a different visual setting. The bars had plenty of rum available but the mix was hit or miss. Certain bars had cola available, others didn't and then the bars that did wouldn't have it the cola the next day. The fruit juice mix was obviously made from a concentrate and mixed very weakly so it had almost no taste. Some in our group brought "Mio" type flavoring with them and that is definitely a "Pro tip". If you don't have that, even the weakest drink has an over powering rum taste. Pools were cool and had few swimmers. The advertised "hot tub" was not heated at all and the same temperature as the pool. Entertainment was "Ok" but we found it very loud when at the pool or entertainment venue. The evening entertainment started at 9:30 PM, which seemed late and ran for about an hour. After the show they would just leave a music track running. The workers were all very nice , but can only do so much as it is very obvious that there are supply chain issues and money for infrastructure repair on the resort. If you are going for the beach and just looking for shelter and sustenance for the week you probably enjoy it at Playa Coco, but if you are looking for more, it is not the place. At one point my partner said it kind of felt like camping. I would not go back there or recommend it to a friend.

good average clean Hotel, wonderful ,friendly staff , nice ocean room, all what you need a lot of choice at the buffet , for breakfast ,lunch and dinner ,great drinks, Beer, Wine, Bar tasty Spanish Coffee Expresso, Mojito.... Snack Bar, Beach Bar beautiful, sandy Beach

This hotel, although 35 years young, provided us with great lodgings, the quality of the food was very good and as usual the staff was amazing and friendly. The beach is very wide with lots of seating for everyone on the resort and the same applies for the pools, which were very clean. Can’t wait to go back. On a last note, The community manager as well as the managerial staff were at our service, and this, with a beautiful smile.

I’ve been to Hotel Playa Coco 4 times, 3 since 2023 January 6-13 2024 being my most recent. I love the people and its heart warming when you walk around and several of them remember me-makes feel like I am at home. I love the size and layout of the resort. I found the food to be very good and there was plenty of it this last visit. The Cuban restaurant was good and the Japanese restaurant was a fun evening as well as good food. The pizza at the pizzeria is good but I found it wasn’t opened at the same time every day. The hamburgers, fries and tuna sandwiches were also really good. We had no water issues in our rooms-had hot showers everyday and the rooms were very clean. You may want to know the shower towels and beach towels did not get changed for us for the week. This did not bother us. There was an abundant amount of flies which is not the fault of the resort and they did spray quite often to try and reduce them.

Pools were great,staff very friendly always..smiling😁 & happy to help..My maid in building 6 was amazing!!💕entertainment staff were great to talk to💃🕺..only the food was alittle repetitive & eggs only sometimes. 😉

Quiet resort. Just the way I like it. No shortages, plenty of hot water. The rooms were clean, although a little musty smelling. Kept the door open when I could to help with that. Staff super super friendly. Beach beautiful. A few rocks upon entering water. Definitely going back

Although this resort is older, it was spotlessly clean and everything was easily accessible. The staff were exceptionally helpful and bent over backwards to ensure that you enjoyed your stay. The only downfall to the whole trip was that the bugs were atrocious! I will never go mid-September again

The most beautiful hotel , the grounds are absolutely beautiful and the gardeners are constantly working to keep it that way . It is very clean and you always see the cleaners doing a great job. We were there early September and it was very quiet low occupancy results in some buildings and amenities being closed but we understand this and it didn't affect our vacation at all . The staff at this hotel are so friendly and helpful which is one of the reasons we continue to go back. To experience all this hotel has to offer go at busier times it is so worth it and I'm sure you will enjoy it as much as we do.

This resort is approaching 20 years old but it is beautiful. The gardens were mature and kept in great shape. Most of the rooms have been renovated. While it was at very low capacity when we were there, most of the amenities including the entertainers, were working and open. We were treated amazingly well. The beach is awesome, as you would expect in Cuba, and the pools were nice and clean. We had a great time!! Lizy, on the animation team, was awesome and Adriana made sure we had more than we needed.

Well where do I start? Love the Cuban people they are so deprived and the workers/ gardener's,they ask you to bring them food from buffet.They use to appreciate tips but not this time...we were tipping every one everywhere. We happen to just get off the catermran and gave the guy a great tip and wanted a drink at the beach bar on the way back. And when we didn't give a tip we got yelled at from a worker in black pants and white shirt and female bartender "what no tip?" "No tip?" As we walked away. The food was not alot of choices and was cold at lunch and dinners. And if it wasn't for the omletes in the morning it would have been horrible. The Cuban restaurant was delicious!!! Now about our room after checking out 5 rooms in search of one without a overwhelming stench of mold and mildew. They all smell don't forget these rooms have been closed up tight for 2 years of covid.We found one least of the smell but on the third floor. We are older and M many stairs to climb daily.Guest at motel are so friendly and like myself is a repeat customer.In which they had a really lovely dinner for us all. The beach is beautiful, so it is at pullman, a much nicer resort with plenty of food and no mold or mildew. I will not likely return to cayo coco but instead spend my money somewhere else. When I go away i want to be pampered, eat good and not be serving the workers...Feeling sorry for the Cuban people is not enough to get me back.

This hotel definitely has potential. Unfortunately when we arrived though they closed everything we were excited for. There were Maybe 20 people at the resort so they closed the night shows and all food places except for 2. We were so disappointed. Nothing to do in the evening without night entertainment. We feel we should have been offered compensation for everything being closed.

This hotel definitely has potential. Unfortunately when we arrived though they closed everything we were excited for. There were Maybe 20 people at the resort so they closed the night shows and all food places except for 2. We were so disappointed. Nothing to do in the evening without night entertainment. We feel we should have been offered compensation for everything being closed.

Playa Coco is a great Hotel with exceptional staff, the best beach, good food and some very good entertainment. It’s just a short trip from the airport. The reception staff could be no better. Friendly courteous and professional. The bell boys Will and Jose are quick with a smile and provide fantastic service. The managers Sahily, Idel and Adriana go above and beyond to make sure your room is suitable and your stay enjoyable.The rooms are clean and spacious. The grounds are well maintained and gardeners always hard at work. The pools are great! The beach is undeniably the best with plenty of palapas to protect you. The beach boy Ale works very hard to make sure you get your favourite spot. The bartenders are wonderful too and very good at their jobs. Hats off to George, Michelle, Michael, Raul, Jorge, Carlos just to name a few. My coffee ladies and wait staff are phenomenal! Thank you so much to Yolanys and Karrina. You make the best cappuccino’s! The entertainers do a fantastic job! Dancer Zambie and Yuner are amazing. They all are! Thank you to entertainers Alejandro and Giro for taking me fishing and thanks to the cooks who prepared the fish caught. Daniel provided twice weekly singing performances and got us all on our feet dancing the night away. Awesome job Daniel! Such a great and friendly place to make new friends! Lastly I would like to thank my maid Irma! She is the best! Can’t wait to go back!

The staff was helpful and friendly. The entertainment group was phenomenally talented. The beach was picturesque. It’s Cuba after covid, storms, and economic struggles so go with that in mind. They take US and CDN at the same rate ($20 is $20), so bring Canadian. You can often find someone there willing to trade their loonies and toonies for bills, but make sure you use Canadian and they give you Canadian. Do not accept Cuban currency!!! The wifi is only in the lobby, and you have to ask them for a login slip. You get 6 hours worth and can get a new slip when you’ve run out. We were there a week and ran out the very last day. There are a few websites that you can’t use (Disney+) and it won’t let you open the App Store, so prepare for that. The food was what you would expect. The breakfast meals were by far the best (eggs and smoothies), but I struggled to find anything at lunch and dinner. We brought our own ketchup and salt, I’d suggest you do the same. Peanut butter for toast would have been nice. We had to stop ordering drinks with liquor in them — they’re very heavy handed with the rum. Also, they tried to serve a fairly strong drink to a 12 year old so watch that if you’re travelling with kids. We even said “no, she’s a child” and they tried to tell us it was fine.. it wasn’t. The flies. My good god the flies. I know there’s really nothing they can do about them, but I was losing my mind. BRING A FLY TRAP!! The beach was very pretty, but (again not their fault) there are burrs from palms throughout the beach and the water was rocky. If I went again I’d bring water shoes. The pool was nice, but it wasn’t very clean (the sides were green, water clear). The staff at the swim up bar was terrible… She spent the majority of her time chatting with other staff. We timed it once out of curiosity and it took her almost 30 minutes to actually serve us. We brought snorkels and it was cool. There were so many different fish, giant snails, neat flora and fauna. I enjoy seeing new plants and species so that was a highlight for me. The rooms were what you would expect (adequate), water was cold in the morning (if you wait until around lunch it’s good). They were clean though, and the woman who cleaned our room 6 out of 7 days was a delight. I would visit this resort again but there are certainly things I would do different and that they could improve on. I can’t state enough how talented the performers were. Definitely check out the nightly shows (they start anywhere from 9:30 to 10, lol. Island time I guess). I’d also like to reiterate how lovely the staff was.

It was an all-inclusive resort. The staffs were friendly and tend to our needs when asked for. They had two 24-hou open bars for all booze lovers. They had activities and games at the resort and every night they will have dance and music programs as well. It was very entertaining. Do not expect much from the buffet experience, you could find some things that you like to have. Their menu is almost similar every day. Beach and Pool experience was amazing.

Easy access to all amenities, 3 a la carte restaurants, gorgeous beach and friendly helpful staff. Only real downside is the very! loud constant boom boom music played by staff at the main pool, beach and late night shows. Volume down please management. We want to hear the ocean waves not blaring loud music 24/7

Visited from January 18 till February 2 every thing was good . Lots of food ala carte was fantastic I did Japanese twice My room was I'n building 9 oceanfront my housekeeper was a sweetheart Lily she always did a great job And .my favourite waitresses maria and yumisleidis were awesome all servers were great and jorge made my omlettes to perfection entertainment team out of this world Loiver,zambi,Daniel,eimy,Amanda Arianna,Jack kenia Alex,Chino, (,my eye candy jjj) Jenny little one my favourite bell boy jose gardener Pedro omg so many people thank you all and snack bar lady who worked over night each and every staff rocks and o will never forget my absolute favorites Taimy pool bartender and her other bartender and my Marian I love ❤️ you all see you soon also I suggest bringing a bug spray lots of nosseums I recieved lots of bites. Some people had none also muchas gracias to all reception staff

Larry and I have been to Hotel Playa Coco 9 time and are palning our 10 trip for the end of March. People who complain, are people who think Cuba is like Canada, it's NOT!! The beach is the best we have ever been to. The staff at the resort are the best you will ever have anywere!! The staff go out of their way to please you. If the airline you fly with looses you luggage or your airline delays your flight, DON'T BLAME THE HOTEL or STAFF!!!!

Wonderful staff, clean and very well maintained property. Best resort I've been to in Cuba. Pool is huge and lots of room for everyone to have a great time playing or floating. Thank you to all the staff that work so hard to ensure we had a great week, especially to Adriana, Jorge, Raul and Taimy - you're the best !

We had an excellent time at the resort. The grounds felt very well kept and clean. The staff there was amazing, everyone was very friendly and welcoming during our stay. The beach was superb, conditions were great for swimming and sunbathing. The evening concert shows were very entertaining, and the music was addictive to listen to. The restaurant buffet had satisfying food, and the waiters were doing a great job. The bars and bartenders were also very nice and delivered all the drinks we asked for. The hotel room itself was good, and big space to unload all our luggage. The housekeepers attentive to cleaning the room daily and uplifting our spirits with nice bedfolding displays. All in all, we had a great time at Hotel Playa Coco and would recommend their services to anyone thinking of visiting Cuba and having a good time in the sun and water.

I came back from here feb 24 2020, and I have to say I will never go back. My sister and I came back full of bed bug bites. Front staff very rude. Money exchange lady tried ripping us off. Nothing worked. Went with 14 people and none of us will ever return.

The only complaint l have is that our room was very musty smelling. Also the bathroom toilet did not always work. The food was good. The Japanese restaurant was our favourite al a carte. We also enjoyed the beer house but it was hard to tell if it was opened.The pools were nice and clean but they ran out of beer at the quiet pool. l guess they want to keep it quiet. The buffet was small but very good. Had lots of fish, chicken and pork.. Wine was served with meals. The staff was friendly and helpful. We had a wonderful holiday but would not go back only because we like to go some where different every year.

The grounds were really well kept. The beach was spectacular. The aLa Cartes were very good as well as the buffet. They had game rooms and playgrounds for the kids ( big and small) Staff was very friendly and helpful. Only thing was did not have hot water everyday , but I prefer cool when it’s hot outside anyways.

Not in anyway deserving of a 4 star! We moved after 3 days to another resort. The ceiling in the bathroom leaked. The shower curtain kept falling down. The bed was terribly uncomfortable. The phone wasn't working. The service was horrible. The bugs were biting in the dining and bedrooms! Our safe didn't work. Worst hotel ever!

We were at Playa Coco from Jan 12/20 to Jan 19/20. It was extremely windy and a little cool. The ocean was clean but very cold as well as the pool. Food was hit and miss. The reason we chose this resort was one particular meal they used to have at the Italian a la carte but they have removed it from the menu. We didn’t like anything else even though we went twice. The Japanese restaurant was the best. Service was average and the room was fine but no drawers to put your clothes away. Won’t be going back.

The beach is exceptional, the people who work there are very welcoming. Always smiling , great service. The restaurants à la carte are delicious. The buffets were very good as well.The rooms are regular, but very comfortable and clean . The pool is very nice as well .The pizza place and ice cream place are tasty as well . All in all , I had a great vacation.

Lovely staff. Beautiful beach. The food was good. The rooms were large and clean. The location to the beach and resort size was perfect. No A/C or hot water was quite annoying. I would return to this hotel tomorrow if I was able!

This was a quick get away for 2 friends who needed a break from husbands and kids ;). We got the week away for under $750 - so bear that in mind. If you're looking for a 5* resort with lots of amenities and gourmet food - look elsewhere. But! If you're looking for a small resort with an AMAZING beach, cold drinks, decent food (the best we've had in Cuba) and with easy access to pools, restaurants, etc. then this is the resort for you. It is very quiet and a good place to relax and unwind. The Cuban people are what make this resort from the ladies working in the lobby, to the bartenders (Julio), to the gardeners (Luis) to (Jorge) who looked after us at the buffet. We had an issue with our patio door (ground floor room) and maintenance came right away and fixed it. My only complaint would be that the swim up bar never had a bartender tending to it. Not a big deal but may have added a little to the atmosphere.

Overall we were very happy with our stay. The beach is amazing here. We took walks for over an hour in each direction. If you go early in the morning or late at night you will be completely alone with just the sound of the waves and amazing creatures washed up on the beach. It is absolutely perfect for kids and even though it was very windy when we were there, the wind apparently is stronger everywhere else on the island as this beach is in a bit sheltered. For that same reason even with the strong winds the ocean was kid friendly every day - with some waves but nothing that a 3 year old could not safely play in. Plenty of beach chairs so never had to worry about that. Bring water shoes to explore the small rocky area on the low tide - lots of sea life to see. There is a kids club which turned out to be supervised time for kids to be left. It was open some times and closed others - completely unpredictable. There was also a games room that our kids really enjoyed. Pool, foosball, table tennis, checkers, dominos. Also a large chess set that was a huge hit. Staff are polite and pleasant. The food was amazing during the week we stayed there. We also stayed at this resort 6 years ago and fresh fruit/vegetables were hard to come by. In comparison and overall the food this time around was awesome and on the salty side. Lot's of different choices - salads and vegetables (bring your own favorite dressing to make the most of it as the buffet offers mostly various oils).My husband eats gluten-free and dairy free and he had no trouble finding things he loved and enjoyed. Me and my sons loved the Cuban bread and cheese. There was a pancake, omelette and smoothie stations in the morning supplemented with buffet with meats, potatoes, rice etc. Lunch and dinner offered pasta, meat and fish stations. Always plenty of fruit (papaya, guava, watermelon, pineapple and grapefruit most often), fresh juice and choices for hot foods. Maybe we just got lucky and there was some kind of inspection at the resort at that time but we loved the food. Our biggest disappointment came on our last day when the hotel insisted we pay for 4 beach towels which we had never received. The maid insisted that she had left them for us even though we never got any beach towels. We never inquired after them since we had brought our own towels and did not want to waste time on anything that was not absolutely necessary. So if you go, I suggest to count everything in the room and get your maid to sign it or make sure this is acknowledged in some way. As it was my husband spent over 2 hours trying to check out, was threatened by security, basically was told that we are lying and have stolen towels and will not be leaving until we pay for them (and acknowledge that we stole them)! Nothing seemed to help. Public relations rep had good grasp on english and broke into tears at one point. She kept going to see her manager and coming back with "I understand sir, but you have to pay" I got involved and there was by now another family with a similar issue. We had two other families who had been on the beach with us numerous times testify that we never ever had blue towels. But maid kept saying that we got them and she even went as far as to say that she saw them drying around our room! I do not know why she was lying. We did leave tips every day and a bigger tip for the last two days. Next time I might consider not giving any tips until the last day - just to make sure there is no such scam happening. Long story short - for whatever reason they have no system to account for things like beach towels and you do not want to be in our position on your last day. Air Canada Rep just said "You would be surprised how many tourists steal towels" Really?! The other things to consider - very slow check-in process (took over an hour for less than 10 families to check in) and excruciatingly long lineups at the Cayo Coco airport (took us almost 2 hours to drop off our bags and go through the security). The Toronto airport in comparison took 15-25 minutes both ways! Our room was in Bungalow 6 and it is a good location: reduced noise from entertainment as it is behind the main stage and very close to the beach, also play ground and the kids pool is visible from the room. Room was large with 2 double beds and 1 sofabed. Air conditioner and safe were in working order. So lot's of positives. However very strong overpowering smell of mold and/or mildew. From other families who did complain we understood that resort had no free rooms to switch to and only option was to switch resorts which we were not willing to consider and just made do. There was a water leak from the ceiling and no one came to fix it that we know of. The leak stopped after a day. The toilets apparently overflow occasionally on the main floor but we were fine on the second floor. The maid made our beds every day with the same linens and there was only one day when we came to a beautifully arranged blanket in our room. In comparison 6 years ago every day there was a pleasant surprise - a swan made out of fresh set of sheets etc. Often we had sand on our "freshly made" sheets. We only saw entertainment 3 of the nights and it was good. There were a few mosquitoes but nothing to complain about. Overall - if the beach time is more important to you than the room cleanliness, if your kids are happy to entertain themselves and you are looking for a safe resort I would still recommend Playa Coco as a good choice. Bring your own pillows so you do not have to sleep on the mildew and make sure you do not fall for the towel extortion experience.

We were at Hotel Playa Coco 7 years ago. Our daughter actually met her husband there who was also vacationing with his family. So we decided to all go back including their 9 month old son. We had a very nice time. Tripcentral did a great job with their requests (crib). We had connecting rooms making it easy for us grandparents to babysit. The rooms were very large with balcony, clean, and we could see the ocean. The food was good, the pizza was the best, fish and fries...delicious! The buffet was well equipped...like we say always something to find that is good to eat. Yes and as always the staff were kind, accommodating, and very friendly. The young ones met some great people over the week and even ran into old friends. The drinks were delicious, coffees, Spanish coffee..yummy. The weather was ok...always had some sun, a bit windy but January is unpredictable. The beaches are spectacular, the smaller pool kept us happy the whole week, thanks to Tammy at the bar. No nit picking for us...great place, great deal! Special thanks to Jenn Black from Tripcentral and coworker for assisting us in a mistake on the passports....Tripcentral you went the extra mile, THANK YOU SO MUCH. And Thank you to Hotel Playa Coco...Happy Vacationers

This was my 8th visit to Hotel Playa Coco, the 7th consecutive year going for two or three weeks in December. This duration was 14 days, at a very reasonable cost of $1207. The excursion was arranged through Trip Central, with Hola Sun as the tour operator. Both were excellent, as was the airline, Air Transat: on time, and a pleasant, comfortable flight, both ways. The room was spacious and clean, with ample water pressure and warm water. A new bottle of water was provided daily, and the maid, Irma, did an excellent job. The AC worked well, when needed. A digital safe was provided, free of charge. The 110 volt outlet in the bathroom worked fine. There was an excellent quality mattress. The grounds were kept in good shape, and both pools seemed clean. Too much noise [overly loud music] around the large pool, but the small pool was quiet, with a well-equipped pool bar, operated mainly by the congenial Tammy. The beach, per usual, was lovely: beautiful white sand, and aqua water. Ample shades and chairs were available. It was too noisy around the beach bar, but quiet enough, if you moved further east along the beach front. An attendant was available to help with beach chairs. The buffet was quite good, generally speaking. The new food manager, Yailen Cancanon Arvelo, did a superb job overseeing breakfast and lunch. For breakfast, there was always plenty of yogurt [strawberry or natural], fresh fruit [papaya, melon, orange slices, watermelon, guava] and a lovely selection of cheeses [imported from Europe]. On 4 or 5 occasions, there was delicious whole wheat bread, and the white bread was quite good. The butter is excellent. Of course, one can order fried eggs or omelettes, at the cooking station. Freshly grilled meats and fish were available at lunch and supper. At breakfast and lunch, servers Kirenia and Mercedes provided excellent service. I'm sure that the other servers were equally as pleasant and helpful. There is a pizza restaurant by the beach, behind which is a 24 hour snack bar, featuring burgers, fries, hot dogs, etc. It's a new, nicely decorated, enclosed room, with outdoor seating as well. Bartenders Juvi and Jorge do a fine job. The Lobby Bar is open 24/7, and the newer Beer Lounge was open from 4:00 PM to 10:00 PM, and featured air conditioned comfort, and bottled or canned beer. The Ice Cream Parlour is open from 10:00 AM to 6:00 PM. WiFi service was quite good, at a cost of one CUC for an hour. The Lobby Staff was polite and helpful, as was the Public Relations staff. There was a variety of nightly entertainment, with a newly constructed amphitheater. The buildings are older, and could use some upgrades, but as indicated, my room was fine. One might complain about the currency exchange [13 to 14 CUC's for $20 Canadian], but I suspect this is a main way the Cuban government derives income, in valid currency, in order to purchase supplies for the resorts. Other than tipping, what are you going to buy?? And please do tip the workers: such helps them immensely. Gifts are also appreciated greatly. I'm happy to, once again, recommend Hotel Playa Coco. Harley Whitlock, Brantford, Ontario

Playa coco has a nice beach and friendly staff, food is good too for a 3 star hotel. I was thinking I am going to a 4 star hotel. Our room was dated and some of appliances were not working I was in building 19 bunglow. I request to move to other buildings but, I end up going to another hotel. There grounds keeping was not so good. Garbage was around. Out side lights on walk way were all off, so you need to have a flash light. Our clothes hangers were all rusty could not hang our clothes. Safe was not working. I found it noisy common area, since a person had her boom box on the table and blasting her music. May be young people will enjoy this atmosphere but is not for me and my husband who are on our early 60.

This was our 9th time to this resort. we love it there!! The beach is beautiful, you can walk for miles if you want to or sit on you butt. The food is good, we have never lost weight when we go. The rooms are good. If you want to find things wrong you will. Go with an open mind and you will have a great time. Treat people the way you want to be treated!!

My husband and I had stayed at Hotel Playa Coco 2 times in the past and we have a fabulous experience. However, on this trip it was absolutely terrible!!!! I would not recommend this resort to anyone at this point in time. This resort should not be advertising itself as a 4 star anymore, maybe 1 star. Upon arriving the dj was set-up in the lobby making it so difficult to hear what the front desk staff were saying and the music echoed throughout the lobby - instant headaches! We were taken to our room and once inside the musty smell was very overpowering, however we thought that once the sliding door was open this would air out, but there was not screen on the sliding door to keep the bugs out. Upon further inspection of our room, there was no dresser to unpack our clothes, the safe was broken and the toilet didn't work!!!! That is a very important component!!! We went back to the front desk to advise them of the problems and of course there was nothing that they were able to do that night, so we stayed in our room. First thing in the morning we went back to the front desk to advise the new day staff of the problem and were told that they were calling a service technician and should arrive around 9-ish Cuba time. While we waited, we went to the buffet and ate breakfast, the selection was not very wide and not overly impressive. The only thing that still looked nice was the pool and the beach! What saved the vacation was speaking with our Air Transat representative, who patiently listened to our concerns and when we requested to move resorts to one that was liveable, he was able to do this and we were moved to Hotel Playa Paraiso - which was wonderful!!!!!!

The resort was in need of some repairs and was disappointed the pool didn’t open on time. The staff were really amazing with my kids, but programming was lacking. Wish there had been more planned activities for them to participate in.

Love this place! Plan on a return visit. Best beach around! Great food! Comfortable beds! Clean Room! Resort is just my size! Love the pizza parlour & BBQ on the beach. Love the food and drinks delivered to my beach chair! I go to this resort to unwind! Best coffee around! Great Staff!

I can honestly say I have nothing to complain about. Everything was wonderful, food, room, service and most importantly the beach. I do not require much entertainment as I'm strictly a beach bum. I don't hang out at the pool ever. All was exactly what I wanted for my vacation. Only thing I hadn't planned for were the tiny biting bugs. Next time bug spray!

The grounds were kept clean. The lobby was kept clean. Rooms were clean. They do need some work done on them. Lack of water was an issue. Lack of toilet paper in lobby, the day care area. The staff was very helpful an friendly.

Food its really bad ; ive got sick while my stay and so my granddaughter and 20 more tourists; to many mosquitos plus everything is way too far from my room but mosquitos wyyyyy too bad!!!!!!!!!!!!!!!

The hotel was beautiful and staff were very eager to help us with everything we needed from arrival to departure. Entertained nightly with dance shows and music by the pool during the day. Beach was spectacular!!! 10/10 sand was smooth white and so clean. Water was so warm and wonderful we loved our visit and would definitely recommend it ❤️ Thank you!

The hotel was ok, a lot of ants tho. Food was not consistent, they closed the buffet and just left the snack bar open for few days we stayed there. Some staff were rude too. But the beach was amazing.

NEVER ENOUGH TOILET PAPER ,,TOILET DOESNT WORK WELL ,,ALL GROUNDS TOILETS WERE DIRTY AND NO PAPER ,,,,THE FOOD WAS HORRIBLE ,,,EVERY DAY SAME FOODS ,,,LEFTOVER FROM THE DAY BEFORE EXCEPT THE FRUITS,,,,WE ALL LOST WEIGHT I LOST 10 LBS ,,DIDNT EAT FOR THE LAST 2 DAYS ,,,,MY DAUGHTER ALSO LOST WEIGHT ,,LOBBY AND BARS WERE CLEAN ,,,FOOD ON BEACH WASNT GOOD EITHER ,,SAME STUFF A LOT OF PASTA ,,NO SALAD DRESSINGS ,,BREAD WAS HARD AS A ROCK MOST DAYS ,,JAPAN RESTAURANT WAS GOOD ,,,,ITALIAN PLACE WAS NOT TOO BAD ,,,COFFEEPOTS IN ROOM DIDNT WORK ,,OVERALL STAFF EXCELLENT ,,,BEACH EXCELLENT ,,POOL EXCELLENT EXCEPT 6 PEOPLE GOT EAR INFECTIONS ,,HAD TO RUSH GRANDAUGHTER TO THE 2 HOUR AWAY HOSPITAL FOR HER EARS ,,COST US A LOT OF SPENDING CASH AND TIP MONEY ,,,VERY DISAPPOINTED,,WE WERE THERE 2 YEARS AGO AND IT WAS GOOD ,,HAS FALLEN IN DIS REPAIR A LOT ,,SORRY 5 OF US ALL FELT THE SAME FOR THE MONEY IT COST US ALL

The service for our rooms were not the greatest we had to ask for stuff which we never revive until the next day and repeatedly had to ask for the same thing over and over again. my niece got sick from whatever they put in the pool which cost a lot of dr bills and we cold not afford it other then that the people that service us were great

Hotel and lobby was nicely kept and welcoming to everyone. Staff was super friendly and helpful. Resort was amazing, nice views, pretty flowers and decor, many available food options. Beach was stunning and clean with water activities to do. Had an amazing time!

My family and I had a wonderful 10 day vacation at hotel playa coco. Everyone that worked there was amazing. Friendly and helpful. The entertainment crew and dancers went above and beyond to put on a great show every night. The food was great. We always found something good to eat. The beach was stunning. We saw many fish swimming right close to the shore. Room was comfortable. Ac worked amazing. Water pressure and temperature was great. Always clean towels as well as always got clean beach towels. We did an excursion to playa pilar, that is a must! It was a glorious beach. We miss plays coco and hope to return in the very near future! Thank you to our rep for helping us book!

Hotel Playa Coco was beautiful and the employees were so friendly, kind and personable - they really made us feel at home while we were there. The beach was so gorgeous and is definitely the crown jewel of the resort with soft sandbars and very few rocks/coral in a concentrated area off to the left side of the beach. While rocks/coral might not sound great, they were actually really awesome when the tide went out and revealed all the hermit crabs, clams and prawns living beneath the water (also made for great shell hunting)! There is also a small coral patch deeper into the water that is perfect for snorkeling - you won’t be disappointed if you can’t afford an excursion when you have a beach that has so much to offer! Besides the beach, the drinks were plentiful and delicious with a lot of variety - there are many bars around the resort with different atmospheres. A common complaint when visiting Cuba is in regards to the food but Hotel Playa Coco had great food with good selection (only complaint was no french fries but definitely wasn’t a deal breaker). The sunsets were gorgeous and my boyfriend proposed to me at this resort!! We had a lot of fun drinking and adventuring but keep in mind that this is a family resort so there are children around and no disco for dancing; however, they do have a bus service every night to bring people to the local disco at Flamingo Square and they have fantastic live entertainment (dancers) every night. I love Cuba, it feels like the Canada of the Caribbean. I could write so much more about how fun, relaxing and awesome our experience at Hotel Playa Coco was but I think you should go and check it out yourself on your next vacation!

Our Our first room had a leaky toilet faucet requiring us to place bath towels on the floor to make it safe to walk on. Took two days to get moved to another building, which was dry, but A/C not as good. All buildings need cosmetic work, and many need significant improvements. Bars ran out of some spirits, and no draft beer after day two. Staff as always were excellent.

The grounds at Hotel Playa Coco were very well maintained even following a few heavy downpours. Our room was huge and modern with a large bathroom and a glass enclosed walk in shower (great water pressure). The resort is not huge but a very comfortable size and offers the option of a "quiet pool area". The beaches were outstanding and there were always lots of chairs at both the beach and the pools. Staff was friendly but at times seemed to cater to the locals. The food was good for a Cuban resort. The a la carte restaurants were quite good. Would consider coming back.

This was our 2nd visit and it's obvious to all that the staff aren't happy. The resort management did nothing in regards to our complaints about no air conditioning, water puddle in the bedroom, the room was never cleaned. It was sad. We were always assured that it was going to be taken care of, but all requests were ignored. We'll never be back. I've recommended this resort in the past, that won't ever happen again. The food was cold, and we were told that we couldn't have ice cream, shrimp or lobster unless we paid? Aren't we at an all inclusive? Didn't we already pay? They do nothing to make you feel welcome anymore and the rooms, interior and exterior are disgusting. We'll find a new resort next time and every time after that.

We are back on Canadian soil after our rather hectic week in Caya Coco, Cuba. Cuba is a place Canadians love to visit and spend a relaxing time enjoying the sunshine, swimming in the pool or in the turquoise blue sea. The beaches here are just gorgeous, with their clean white sands, plentiful cabanas and recliners. Booze and snacks are free, of course and the snack bars on the beach were on a roll. Food was plentiful and served buffet style. The fares were a combination of European and Cuban. Surprisingly though most of the items served were imported. The Playa Coco resort where we stayed at did have what they termed "ala carte" restaurants, like Seafood, Italian and Japanese, but the menus were pathetic at best, nothing like the relevant restaurants that the selection Toronto has. Entertainment was sparse though and many spent their time relaxing by the pools or enjoying copious drink choices. We took in trip into the town of Moron, enjoyed a Cuban lunch and visited a local farm. It was an interesting experience. Our rooms at the Playa Coco resort were quite large with a balcony. Air-conditioning was standard but I guess the unit was leakiing and everything smelt damp. Our flights were comfortable, but we had a few screaming kids who made our trips feel quite miserable. Air Canada should look into providing more amenities, like some food and entertainment like quite a few other airlines. Very cheap of them, I'd say, considering these are international flights. All said and done, Cuba is a great place to spend a few days to relax, enjoy the sunshine, warmth and ambiance and for a few days at least forget about the drudgery of the Canadian winters.

First, we are not picky or uptight people and when we travel to Cuba, we tend to stay in resorts that are either a 4* or 4+*. When we booked, this resort was listed as a 4* and I noticed that about 2 weeks before we left it was listed as a 3.5*. I read the reviews (good and bad), I joined the Facebook group for the hotel (there are 2), I prepared us for everything we could possibly need based on the reviews. We went with an open mind and low expectations. Also, keep in mind this was our experience, it may or may not have been or will be yours. We arrived around 9:30 p.m. Friday night and received our room right away. We were in building 4, room 4302. It appeared to be a renovated room based on the beautiful walk in shower but it also looked like a rushed job based on the paint all over the tiles in the bathroom. The first things we noticed right away in the room was that there were no beach towels, there was not enough shower towels for all of us, the safe was locked and, the toilet leaked all over the bathroom floor! We called the front desk about the safe, and they sent someone right away to fix it and had shower towels brought to us and mopped up the floor. We went out to check out the resort and grab something to eat and noticed right away the resort looked empty. There is zero nightlife at this resort. Once the shows are over, everyone disappears so it’s pretty boring if you’re a night owl. By the time we got back to our room it was midnight. My husband went to pull back the covers on our bed and a 2.5” GIANT cockroach fell out of our blankets and there were no-see-ums all over the pillow and between the mattress and headboard of the bed. I realize this is NOT the resorts fault but this was a deal breaker for me. I was either moving rooms or sleeping standing up. He called the front desk and we were told they couldn’t do anything about it, there were no other rooms ready tonight. I wasn’t sleeping standing up so my daughter and I went to the front desk – and within 10 minutes they had us checking out a new room but were told that if we moved we would have to move ourselves as there was no one there to help. So we moved from building 4 (4302) to building 9 (9302) at 1:00 a.m. which was an upgrade as it was beach front. The room was fine. I’m not sure if it was completely renovated or not. It had a tub/shower combo, not a walk in shower which was completely fine either way. We woke up in the morning and our vacation was looking up. That is pretty much all of the major excitement for our week so I’ll touch on things we observed or experienced. A lot of the things wrong with this resort are quick fixes that management should definitely take seriously and fix them THE BEACH – AMAZING. The most beautiful beach I have ever seen. Zero complaints. Off to the left side (behind Building 4 & 5) there’s a small reef where you can do some snorkelling. You’ll see a blanket of white fish of all sizes and some little white fish with yellow and black stripes. My husband even seen a barracuda over there. ‘ The Buffet – Repetitive selections and not much flavour. I stuck to the chicken, potatoes & rice. Veggies were always over cooked and bring your own salad dressing if you wish to eat salad. Omelet station was great but when they ran out of eggs, that was it there were no more (no matter the time). There was also a smoothie station and crepe station but there were many days of our 7 that there was no syrup for them. The Japanese Restaurant – We went twice. It was delicious but better the 1st time – but still very good the 2nd time around. The Staff – Amazing!!! No complaints and always had pleasant interactions with the staff. The Seafood Restaurant – I don’t recommend ordering the Shrimp with Vegetables. The resort had water issues the day we went to this restaurant, although they used it as an excuse for the 2 hour wait (we were the 1st table in the restaurant), my daughter’s meal (the chicken) was served 30-40 minutes before ours and the sides were no different than what ours were. My husband had the salmon, he said it was good and the portion was generous. They also ran out of chicken almost immediately. Some people didn’t even get their meals. The Rooms – The beds were comfortable, an extra pillow would be nice. The pillows are long and you only get one (rooms with 2 beds) so if you’re sharing a bed, you’re sharing a pillow. Our room did smell a bit musty and was a bit damp at times. I brought room spray with me so that took care of the smell. Not much I could do about the dampness. The Beach Towel issue at this resort is a real struggle. Bring your own. Don’t 2nd guess it, it’s a bonus if you get them. We waited 4 days and were lucky. Some guests we spoke to didn’t get them at all. Toilet Paper is an issue all over the resort and even in your room. We had 3 maids in 3 days and I had to ask for a back up roll every time. No matter how much was left on the roll the maid wouldn’t’ leave a back up in the room. Once our regular maid (same from day one) returned from her 2 days off, she made sure we had a back up roll. . There were occasions that there was zero toilet paper in the common bathrooms (the one at the snack bar didn’t have any), the one by the buffet was hit or miss and the one in the lobby was out of service our whole trip and we were told to use the men’s. Internet cards - $1.00 each for 1 hour – Decent wifi service in the lobby and by the pool. Our excursions were perfect. We went horseback riding at Memories Flamenco on the beach. It was $15 per person for 1 hour. It was a beautiful experience. The horses were great and tame and knew exactly what they were doing and where they were going. You can book this excursion through your tour rep. You just have to ask them to set it up for you. We also did the 1/2 day catamaran tour on the Wednesday on the Intrepido ! The crew was amazing, you get one snorkel stop, a lobster (or chicken) lunch and stop at a sand bar for swim! The half day is really all you need unless you’re a huge snorkel person. It was a great day and we were back at the resort by 2:30. Entertainment – We can’t really comment on the Entertainment as we didn’t go to all of the shows – The quiz show was fun and interactive. Based on our experience, we will not return to this resort but I do see why people to return for the beach and the people.

As long as you manage your expectations about Cuba this was a good hotel. The beach was beautiful, the drinks were strong, the animation staff was great, as were the nightly shows. The food was repetitious and not much selection, but what they made was done well. The main issue was the sand fleas, we got eaten alive, it was my first time experiencing this, not pleasant as you want to scratch your skin off, be sure to bring a grease based insect repellent!

As long as you manage your expectations about Cuba this was a good hotel. The beach was beautiful, the drinks were strong, the animation staff was great, as were the nightly shows. The food was repetitious and not much selection, but what they made was done well. The main issue was the sand fleas, we got eaten alive, it was my first time experiencing this, not pleasant as you want to scratch your skin off, be sure to bring a grease based insect repellent!

Our thanks to 'TripCentral' before I start. Flying out of Hamilton (sweet). We checked in late in the day and had cheeseburgers at the Snack Bar. Our room had daily housekeeping service with lots of bottled water. The food was quite acceptable, their breads in Cuba for some reason are always outstanding. We had grilled 'periwinkle' I think that what it was, one day and it was outstanding. They have two pools, we stayed at the quiet pool which was smaller, but did have a beverage area right there. Our room was on the third floor in building nine, over looking the water. The beach was extremely clean and you could walk forever in the sand or the water. A nice plus is the latter check out at noon, not 10:00 that other places have been. This was our 11th time to Cuba and 3rd to this area. In closing, it was interesting that our housekeeping person left us a nice note on the last with beautiful 'cursive' writing something to do not see.

We originally arrived off the bus at about 11:00 pm. I was impressed with the lobby and the service. Then we were taken to the room and there was a horrible smell, and it looked like the room was not cleaned. There was no pillows or blankets, and the toilet did not flush and everything was sticky. We then went down to the front desk and the lady there said there was nothing she could do. The next day we got a new room which was better. there was still a gross smell. The service was okay, however they are very friendly but slow. Most of the workers spoke little English and at the restaurants there was no menus.

Best beaches. Japanese restaurant was an attraction. Food was excellent. 24 hour fish and chips, hot dog and burger place was also convenient place to spend your day. The buffet and pizza place on the beach were also very convenient and the pizzas were excellent.

As a repeat guest i highly recommend this resort to all travelers to Cuba. Very close to the beach and the most friendly staff in Cuba. I will be getting married this year at this resort. I will be returning hear this year in October.

The best beach in cayo coco resort is older and not without its problems! I had a beautiful ocean view room beds comfy clean however on day 3 of my 12 day vacation at this resort I had water leaking from the toilet that was heading toward the bedroom area for 3 days I was made to wade through water to use my bathroom, three times they came to “fix” it and was actually told all 3 times that it was fixed(it wasn’t). They offered me another room but the other room wasn’t available for three days! I used all towels in my room to stop water from entering bedroom area and of course no towels replaced no beach towels. The restaurants were excellent buffet meh but didn’t go hungry. The pools clean beautiful. The grounds and recovering nicely after hurricane Irma. The staff the real reason I keep returning to this hotel!

Worst vacation in 15 years booking threw trip central. Shortage of certain foods, beer. Basically no clean linens or beach towels for 2 weeks. why? Because there are shortages of certain goods in Cuba. There is a problem with the laundry facility in Cayo Coco and there is are issues with the Crystal beer supply. To ad the hotel is not equiped to handle full capacity. And there are some serious issues with the plumbing. Discusting public washrooms. Someone should be held accountable for not informing people of the issues with shortages of goods in Cuba before we spend our hard earned money to these resorts. So what are booking agents for? Just to get your money?

We just returned from a week at Hotel Playo Coco in Cayo Coco, Cuba. We had a wonderful time. Rooms were clean, beds very comfortable, we had no problems with hot water. Food was good a d I really liked the Japanese supper. A new beach restaurant has opened and it was great! Could sit and eat looking out over the ocean from either in or outside! Grounds were well kept. Service everywhere was excellent. I think it is the friendliest resort in Cuba! I have been 4 times and it just keeps getting better.

Staff was very helpful and friendly. A la carte restaurant's were great. First visit going back next year. Beach was very good with many activities. Many off resort activities.

the beach and the water was beautiful, the wait staff great but the resort buildings were not good, mildew, water leaks , plumbing problems throughout the resort and the food was poor. The Italian restaurant was good but the seafood restaurant was not

This was the fifth consecutive year that I visited Hotel Playa Coco in December, as I was there from December 2 > December 16, 2018. Overall, I would give it a favorable rating, although there are a few negative comments that I would make. Firstly, there are a lot of new staff members. The woman whom I previously dealt with in Public Relations is no longer there: hence my room request was not granted. Naturally, I was not too happy about such. Secondly, the gentleman who was hired in 2014 to be Manager of Food Services, is no longer there: the quality of food has declined somewhat, although it is still pretty good by Cuban standards. None of the bars had Cuban beer, and were serving Heineken instead. No one could explain why, but they did get some Buccanero draft beer in on December 15th. No Cristal, however. My room [2201] turned out to be very decent: lots of water pressure and warm water, and good AC. The maid, Yerina, was excellent. Most of the buildings have been renovated, and have new, quality mattresses, but the pillows are still of poor quality. The beach is still lovely, although the west end is rocky in spots, and there was a shortage of chairs at times. The two pools were kept fairly clean, but more lounge chairs are needed. Overall the food is pretty good: there is a new lunch restaurant by the beach. One side is a buffet, and the other serves pizza only. The servers were quite good, especially Yanelis and Emir. One annoying feature is the overly loud, repetitive music by the main pool and on the beach. You could hear the same from the resort nearby [Memories Caribe]. Why this practice continues, totally baffles me. For $1165, for 14 full days, the excursion was certainly good value. The Air Transat airbus was very spacious and comfortable, with free movies and TV programs, on your own personal screen. I'm quite happy to recommend Hotel Playa Coco, once again. Harley Whitlock, Brantford, Ontario

All the washrooms were always out of toilet paper and not that clean and lacking of locks. I know I don't go to Cuba for the food but as seasoned traveler to Cuba the food at this hotel was terrible. The only good food was the Japanese alcarte and the chef Julio. The entertainment at night was ok..but should not have seen the same shows more than once in a weeks span. I personally will never return to this resort

Great, good rooms good view clean, good food staff friendly, seafood restaurant needs work slow service and cold food. We really missed the old beach restaurant was really authentic to cuba. Went on catamaran trip it was excellent.

Had a great time staff was very pleasant.Might be due to being the slow season but the resort was dead and not many opitions were available to the guests. Would return to this resort in the near future. Planning on getting married here in 2019.

Just returned from two wonderful weeks at this hotel, thanks to all the staff from the front desk to the waiters, bartenders, cooks, cleaning people, gardeners and everyone else that made our trip special. We have loved this Hotel since our first visit in 2004, no hot water a couple of days did not take away from its charm, rooms spacious and clean, food was good, the gardens are returning after the hurricane damage, the beach is beautiful, soft white sand and warm water, pools are clean. Can't wait to return. Thanks to Rick Lockhart at tripcentral for all your help.