Great place, amazing people, good food. The beach and water- I don’t have to say it as we should all know that Cuba has the best beaches and water! Good entertainment and a lovely place to escape and recharge.

The best place ever. Totally relaxing place. If that is what your looking for. Food was great with no shortages. Our butler Melia was awesome and was always checking on our needs. The staff on this resort are the best always friendly and helpful. Can't wait till next year to return.

Are room was lovely outdoor shower all the staff are wonderful we loved the piano bar A wonderful holiday Been to Cuba many times and would definitely return to this hotel great entertainment and wonderful staff Highly recommend

The hotel is around 30 years old and is starting to show its age. We were there for two weeks and enjoyed our stay. Typical Cuba the food was sufficient but very repetitive with shortages starting to show, they ran out of white wine, Gin, Cola, coffee was Spanish not Cuban. We had to be moved from the first room they put us in on the royal side (7136) block as nothing worked, hair dryer, lights and plugs, the furniture was really beaten up and the view was of nothing! They moved us to 7242 with a view of the pool which was better but still furniture was well worn or broken, some plugs worked, patio doors were damaged and didn't lock. The bed was comfortable and linens clean. The shower preasure was low and some days no hot water to shower in. The last day there we woke up to water pouring in around a ceiling light due to roof leaking. The grounds are very well kept and looks good but you start to see the flaws in the resort on the first day in. I'm sure there are worse resorts in varadero and unfortunately for the shortages we wouldn't stay there again. We love Cuba and have been there 9 times and love it. Shame it's being targeted by the Trump regime.

Rooms are extremely dated - lounge chairs on balcony were rusted not a chance we were sitting on them. Curtains were hanging off the curtain rod. Beach was not maintained (very sad to see) no activities on the beach and very limited activity around the pool during the day Food was the same every day at the buffet Drink selection was very limited Staff at the piano/ cigar and The Rock bar were very friendly I know this is Cuba and we did not go expecting a high class trip but this was a big disappointment and was happy when it was time to come home. This is not a 4.5 star resort

Overall we were quite disappointed with this resort. We went with an open mind but found a lot of disappointment. We knew the food would be hurt and miss but we found we had to stick to pasta or chicken for the entire week. No fruit, no beef, pasta sauces were bland. Hotel check took 4 hours to get our room. Shower had no pressure. Not to mention I had all of my jewelry stolen out of my checked luggage which I know had nothing to do with the resort but just added to our experience.

We had an absolutely wonderful vacation at Paradisus Princesa Del Mar, January 16 - 23, 2026. The grounds are beautifully maintained, the room was also well kept and clean. The food was delicious, plentiful, and we especially enjoyed the freshly cooked turkey. Beach was amazing and the hotel staff were friendly and were happy to assist. I will definitely return!

The place is showing its age but is well maintained. Saw groundskeepers every day and some upgrades being built, maybe a bar closer to the beach!! Housekeeping was top notch, room kept tidy with our constant coming and going. Appreciate the job they did. The main restaurant was a buffet with local fare, which is what I wanted. Always plenty of everything. Bars were stocked and never told me I couldn't have a beer! I would return.

This is a beautiful property, well maintained by hard-working staff. The pool was amazing. The room was large and comfortable. The buffet was repetitive but the food at the a la carte restaurants was quite good.

We had a wonderful stay at the hotel and thoroughly enjoyed our vacation. The hotel rooms are somewhat dated but very adequate. We were not able to use the coffee make in our room as it required a specific pod that they were unable to obtain, however they supplied us with a kettle for our tea and coffee was readily available in many areas of the resort and room service is available if you wish. We have been to Cuba before and were aware that the Cuban people experience challenges obtaining goods, food, parts etc., what they lack in supplies they more than make up for with their cheerful, helpful attitudes. The food was good, rather bland in some cases, but we had expected that and brought some spices and condiments that we knew we would want. We had hot water and electricity throughout our stay. The WIFI was excellent at the beginning of our stay however as the hotel filled up after Christmas we were not able to connect regularly in our room - but not a problem as we went to Cuba to relax. We stayed on the lower royal side near the beach entrance, the resort grounds are large so we did a lot of walking but again it was not a problem and was nice to take a stroll after dinner. The resort is clean, there are many washrooms around the resort. The marina across the street has a few nice shops and a coffee shop that makes fantastic cappuccinos! All in all it was a very good vacation and I would definitely return in the future.

Beach: It was never cleaned, piles and piles of debri from ocean on the beach 24 hr Snack Bar : Only had hot dogs and nothing else. Restaurants: Half the restaurants were closed for renovations Quality of food: Poor, most of the time only meat was Pork Food Preparation : No touch of North American cooking Staff : Most of the staff was polite except few who wanted money to serve international drinks Rooms: Smell of moisture but house keeping was ok Pool : Clean but was cold Towels: No towels at the pool or the beach had to bring own towel from room Beach Bar: There was bar around 200 meters from beach but no server. Had to go get the drinks Location: Good Enterntainment: OK

We stayed from December 22 to Dec 29 and the resort is beautiful. That said, we stayed in the Royal section, where the amenities are elevated. Food was plentiful, staff are wonderful. There is an older section that I would steer clear of... it needs some work. The al a carte restaurants are good. On the Royal side, you are assigned a butler who will look after anything you need. It's Adults Only, so it's very laid back. Cuba is very economical, so I would suggest always a 5*, or 4.5* at the very least, and upgrade to Royal, Premium or whatever the resort calls it for upgraded room/amenities.

The resort grounds were beautiful and very well maintained, creating a pleasant and relaxing atmosphere throughout the property. The room was spacious with a nice balcony. The food was quite good. We were there on Christmas eve for which a truly special dinner was prepared. The staff were very welcoming and friendly.

We had an amazing stay at this all-inclusive resort in Cuba. From the moment we arrived, the staff made us feel genuinely welcome with their warmth, friendliness, and constant smiles. The level of service throughout our stay was exceptional, and the team went above and beyond to ensure we were comfortable and enjoying every moment. The resort itself was beautifully maintained, and had everything we needed for a relaxing get away. The food offered good variety, and there was always something enjoyable to choose from at every meal.Thw drinks were plentiful, refreshing,and severed with great hospitality. I would also encourage guests to consider bringing small personal essentials and treats to share. Items such as Tylenol, feminine products, shampoo, conditioner, toothpaste toothbrushes, powdered soups, crackers, peanut butter and sweets for the children are greatly appreciated.packing these items in ziplockss or tied socks makes it easy to distribute. These everyday necessities can make a meaningful difference for families and staff, many of whom work incredibly hard while earning approximately $35 USD per month. In addition take lots of one dollar USD bills for tips. Highly recommended for anyone looking for a safe, friendly, stress-free all-inclusive escape in Cuba.

Out of 4 resorts that I have stayed at in Cuba, I'd rate this one the best. While there are lively areas, there is always quiet sports to sit and relaxe if that's what you want. There are numerous bars. There is good table attentive table service. Cuba being as it is can result shortages. At times there can no limes, or lemons, or cola available. You need to be a fexable drinker. There is only one kind of beer. The tenis courts are in rough shap. Tennis rackets and balls are available, but the attendent isn't always around to issure them. So if you want to play tennis bring your own racket and balls.

We stayed in the junior service royal suite. Based on time of year it was not busy. Some areas were showing wear. Staff were very friendly even though we were not sure they understood what we were asking a good part of the time - always a sile and appreciative of tips / gifts. Food selection were very adequate. Mix options for drinks limited ie no cola !

This resort dramatically exceeded our expectations of a Cuban resort. The property was spacious, clean, well manicured, the rooms were perfect (we were in the Royal section), the food was very good, we ate at 4 different restaurants ( the Japanese is a MUST), food presentation excellent, the staff were Exceptional, from front desk, servers in restaurants, cafe's, bars, maids, grounds keepers...everyone was over the top courteous, engaging. The beach area was spacious, the pools expansive, clean. A must place to visit. On our flight home we heard from many persons who stayed at other resorts, they commented about how they paid less than $1,000 BUT in the next breath they spoke about 'tired properties', food bland or poor, non courteous staff, lack of or no hot water, etc etc. There is an old saying, you get what you pay for...The Paradisus Princesa Del Mar is definitely worth the price, it will be a MUST return for us.

Great beach and swimming pool. Italian restaurant excellent. Japanese very good. Buffet - got enough to eat but a little boring. Service and staff very good. Rooms and grounds good Had an enjoyable stay and would consider going back. Kettle in room which I thought was a good idea. Would bring some coffee and tea if I returned.

I recently visited Cuba and, in light of the country’s current conditions, I wish to acknowledge the exceptional professionalism and dedication of the Cuban people. The staff and service providers were consistently courteous, attentive, and genuinely welcoming. They work diligently to ensure tourists feel comfortable and valued, despite frequently lacking access to basic necessities in their own lives, including reliable medication, food supplies, water, and electricity. Their efforts deserve explicit recognition. The food provided at the resort restaurants was of good quality, with a reasonable variety. Meals were generally fresh, well prepared, and healthy. However, my experience with the hotel property operated by Meliá Hotels International, a Spanish hotel chain, was entirely unacceptable and fell far below the standards of a hotel advertised as five-star. I stayed at the hotel for 11 days (10 nights) and was required to change rooms three times due to persistent and serious hygiene issues. First room: There was a strong and unmistakable smell of urine. Upon opening the bedding, I observed multiple dark yellow stains across the mattress. No mattress protector was in use. Second room: I requested a room change and was moved the following day. Prior to accepting the room, I asked to inspect the mattress and was refused. Initially, the odor was less noticeable, likely due to extensive use of air freshener before guest occupancy. Once the room was adequately ventilated and the balcony door closed, the smell of urine became evident, similar to the first room. Several days later, a severe thunderstorm caused the air conditioning system to fail. The combination of heat and persistent odor made it impossible to sleep. I woke at approximately 1:30 a.m. and contacted the front desk. I was informed that the air conditioning would be restored shortly; it was not. After a second call, I went in person to the reception at approximately 4:00 a.m., exhausted and unable to remain in the room. Third room: This room presented the same conditions: a noticeable smell of urine, visible urine stains on the mattress, and again, no mattress protector. It is entirely unacceptable that a hotel marketed as a five-star property fails to provide fundamental hygiene standards, including clean, unstained mattresses, the use of mattress protectors, and rooms with clean, breathable air. Responsibility for these conditions rests with Meliá Hotels International as the hotel owner and operator. The local Cuban staff demonstrated consistent effort and professionalism and are clearly constrained by resources and conditions beyond their control. The issues described reflect systemic management and maintenance failures by the hotel chain, not deficiencies in local staff performance. Given the duration of my stay and the repeated nature of these problems, this experience represents a serious breach of basic hospitality standards and should be addressed at the corporate level.

I had given up on Cuba a couple of years ago because of the declining resort conditions and the food. But a friend encouraged me to try Varadero, and another recommended Paradisus. When we arrived, the first day was rough—four hours waiting for our room and underwhelming buffet food. But the second day was already much better. From there, things just kept improving. We found ourselves enjoying the resort more and more each day, and with the incredible weather we had, we ended up deciding we’ll definitely be coming back next year.

We went with the expectation that it was off season, so there would be less staff, less food, just not quite the same vibe as in April. That couldn't have been farther from the truth. We were on the Royal side, and as usual we were pampered. Food selection at all the a la cartes were great. The Italian alone offered between 7 and 9 choices for your main course, with at least 4 appetizer options, making it our go to choice for dinner. Both the breakfast and lunch buffets were well stocked. The beach was awesome as usual and the pool was sparkling clear. The ground are always so well kept and this trip was no exception. We can't wait to return in April!

Hi Lisa, thank you so much for reaching out to me. You’re very kind and sweet. My trip was amazing, I met lot of Canadian friends at the resorts. The room was large and nice. The services was great, staffs are very friendly and helpful. Amazing views for swimming pools and lot of activities. Few down side are. 1. The junior room building smell damp and musty. 2. Lot mosquitoes, but no spray. 3. Not too much selection of foods, but I understand it’s Cuba. Yes I would come back if I stay at The Royal Side next time. I heard the room doesn’t smell damp and musty. Looking to book more trip with you in the future thank you Lisa.

The speciality dinners were great. Resort was very quiet, might be time of year-October. Food was okay. Only disappointing thing was the drinks, not much variety, basically just rum. We never received any replacement bathroom towels all week even though we asked for them everyday. Even the rum drinks were not great. Staff very friendly.

I booked my trip to this resort via Tripcentral and as usual Tripcentral is excellent in customer service. Resort: it was a solid resort. Beautiful Food: repetitive but have options to go a la carte even in low season Show at Night: needs improvements. Boring .other resorts in cuba engage the guests to dance Beach: tons of seaweeds. Not comparable to santa maria and cayo cocos clean beaches Staff: friendly and not mean to the stray cats My overall rating: 7/10

Resort in general is attractive, but the customer service needs some Improvements this was our second time there, yet we received NO welcome back, instead we had a really difficult time and suffered disappointment with the service for Basic thing live Bath towels , clean towels took 2 days to come to us even after we called the 700 # to ask for them, I even walked over and ask in person. wow , when they came was 4.00 PM and we had booked a Tour for 4.45 PM we had to use damp Beach towels in order to bath before going on the tour. Next was the Mosquitoes in the Rooms , then the Buffet food displayed cakes Breads all were infested with Flies big black flies, so Bad and 2 of our friends got sick in bed for 2 days with Diarrhea . last year they had Transport from building to Restaurants or Beach or Pools this time NONE that is an Adult Resort and we are all Seniors with some type of operation to Knee or Hip replacement and walking long was a problem when we complained the Nexis agent reported the matter then they moved us because the reason for that trip was a Birthday and a 65th Wedding Anniversary..... That I did not expect to deal with so many difficulties and the Stress that it created, we could not wait for the 7th day to leave there yet No one offered any Apology for any of the Hardships ..... will we go back there again or recommend our family and friends ...NO

J’ai voyagé du 24 septembre au 1 octobre 2025. Le site est agé mais bien entretenu. Le personnel toujours comme on les connais très serviable. Les piscines impeccable le terrassement également. Le site est très étendu mais l’accès à la plage est facile 1 à 2 minutes de marches.

We stayed at this resort on Sept 20,2025 for 7 days. The resort is big very clean. We didn’t realize it was off season September is our preferred month to travel never had a resort that had low numbers. We were upgraded for a swim up room most of the rooms were closed for renovations. For the first 3 days we didn’t have any hot water. The main buffet was closed everyone was sent to the royal buffet that was tiny not much selection. We booked à la carte dinner every night only 3 were open. Japanese was our favourite. The beach was beautiful very clean same with the pool. We didn’t check out the nightly entertainment not sure how that was. Overall we really enjoyed this resort we would like to go back when it is busy to see everything they offer

Been there 12 years ago, same off season. After a very tired journey reached the room at 9.30 pm. First two days no air condition and no hot water service in the room The night we checked in no drinking water or any drinking water in the room. To call the reception, do not know the extension number for the reception. Bus boy told when he leaves, he will bring a water bottle or notify to the person who brings it. We reached the room after dinner, closer to the beach area at 9.30 pm, after a tired journey rushed to the buffet which closes at 10 pm. Nobody brought any water. Not been told that there is no Air condition when we checking in, next morning when I went the reception only been told there is countrywide power outage at that time. Mosquitoes are everywhere. Lots of mosquitoes inside the room too. Without AC, with outside temperature of 31C, with mosquito inside the room, itchy bed linen, think that night would be. Food is very limited, same food everyday, the eating area infested with lots of mosquitos. Only commendable thing is nice staffs, and superb beach. Chose this resort for 5 star rating, but so disappointed. Never again

Food was a no go Ac doesn't work at times but I think they lie about it not working to save cost . No water at times . Royal service is a waste of money nothing really royal about it vs the cost ,go and get a normal room. Some of the staff are great however

I want to start by saying I have travelled to Cuba many times, I love it and know what to expect. This time, was sadly the worse. Stayed June 5 to June 12. 4 adults, 2 young hearted seniors and 1 with disabilities in a wheelchair. This resort is not wheelchair accessible. They do have lifts but they never worked. It’s a massive resort. We were there in what they called “low season” and only had 1 building open for guests to stay in so to change our rooms with mould and bug issues it was a problem plus, the building was so far away from everything! The man on the golf cart was great but waiting for him usually took anywhere from 30-75 minutes because of “Cuban time”. The grounds are very well kept and the resort is beautiful however it is cockroach infested. Not just in the rooms but even running on our table at dinner time. The food is Cuba, but after the cockroaches we really didn’t want to eat much. Thankfully we brought lots of snacks! The beach is beautiful but the chairs and huts are so far back from the water. The pool is nice but only 2 feet deep so you can sit but not swim in it. That was a bummer. The drinks were plentiful and yummy. Staff did their best to help our vacation be good, but I won’t return. We did a sunwing vacation, had to pay $70 each for checked bags, plus the flight attendant on the way back to Toronto spilled boiling water on my neck and face then was mad at me for mentioning it. We made the best of it, but I don’t recommend for anyone looking for something small. This is a massive resort with plenty of walking. Not great for people who arent able to walk and explore. For the price we paid, you can pay much less and get way better in Cuba.

The food was the worst I've ever had in about 40 all inclusive resorts. No chicken our entire stay. Most dinner items come out of a can or processed package. At the buffet they don't even turn on the steam tables, so hot food goes right into a cold tray. Likewise with the drinks - 1/5. Lots of rum and whisky if that's your thing. No gin, vodka, limes, mint. None of the bar staff know how to make a cocktail, and the correct mixes for a cocktail don't exist. Staff have given up, but, there's always a hidden gem with a smile if they are not on their phones.. The beach - the water is nice, blue, and warm. The sand portion is awful. Full of dead sea grass and sea weed. The beach portion is not maintained at all. Pools - well kept and nice.

Hi, The Paradisus Princeca del Mar is very beautiful and wonderful resort. It has a beautiful and clear water at the beach and wonderful pool. People are friendly and kind. Room is very good and get clean every day.

Just back from awesome week at this beautiful resort The staff were amazing So friendly Special thank you to our butlers Miguel and Joel. Anneris at breakfast and lunch buffet Thanks for bringing us ice cream everyday. Randolph at Sukura for cooking and entertaining us and the gentleman who made the desserts Yummy Yummy. Yusmila for taking such good care of us at the piano bar. So much fun and last but not least Orestes at Energy bar with whom we spent some late nights with. The rooms and pool were kept very clean Smaller resort Easy to get around The pool is Hugh but not deep so take floaters We will definitely be returning to this resort Little gifts are very appreciated example school supplies soap hair scrunchies deodorant toothpaste Anything at all They really have difficulty getting basic supplies that we take for granted

Rooms are spacious and quiet. Resort is spacous and everyting is in working order. I've stayed here twice now. The staff are friendly. There are multiple bars. They all have good service. The food is so so, but okay. You don't go to Cuba for great quizine. The clientel are primarily Canadian. It's a relaxing adult only atmosphere. Tennis rackets and tennis balls are available. But hunting them down can be a challange.

Just returned from the Paradisus Princesa del Mar in Varadero. Weather was fabulous, best mango daiquiri ever in the Piano Bar and best show cooking ever in the Japanese restaurant. This hotel and staff have such amazing spirit and are very welcoming towards Canadians, the Canada night spread was marvelous. We will definitely be returning to this hotel, and we thank Tammy from TripCentral for helping us organize our trip so well, as she always does.

Not going to write a big text but to sum up, the value does not match the price I paid. Terrible service, bad rooms with broken doors, toilet and windows. No one speaks basic english there and they dont even care because I had many issues and had a hard time getting help. Food was average but we know it is Cuba. Dont recommend this resort unless you pay around 500 per person...felt more like a 3 star than a 5 star

We were open-minded but skeptical about going back to Cuba after 2 years of reading about shortages, power outages, etc, but read some good things about the PPDM. Not only were the great reviews accurate, but understated, as this vacation in April was one of the best we have had in any Caribbean resort in the past 15 years! The beach is the best of anywhere we have been to, and tops the DR, and Mexico with it's white sand, huge walkable miles of sand, and great ocean swimming or floating! The food at the PPDM was outstanding, with beef, chicken, pork and seafood freshly grilled for lunch and dinner. The Royal side is quiet, which is perfect for us seniors, but offers a few daily activities like yoga. Travelling on Air Transat was perfect, and our Trip Central rep helped out before leaving with all the details needed. I would go back to this resort in a heartbeat, which says a lot as in the past 28 Caribbean vacations, we always try a different resort. Our room was a 5-star, the staff went out of their way to assist. What a wonderful place to spend your vacation!

The Paradisus Princesa Del Mar is a wonderful resort, perhaps among the best (in my opinion) in Cuba. The beach is stunning. The grounds are well maintained and lovely. The pools are great with ample seating on the deck. And, we were very pleased with the food at this resort. The main buffet has lots of choice with fresh fish and meat available to be cooked in front of you. There are also four restaurants to book during your stay (included in the price). But be sure to reserve a space since they are serious about only those listed to be seated! We personally enjoyed the French restaurant and thought the beef brisket was fantastic. (We wern't that impressed with the Italian restaurant). Service is great but remember to bring cash for tips, either American or Canadian works. (Google suggusts American dollars are not well received, but that is not the case at all). We enjoyed the $5 hop on/hop off bus into Varadero. While there, we enjoyed a $20 horse and buggy ride for an hour (great price!), with the driver stopping for us along the way wherever we wanted to shop or take pictures. All told, this is a great resort choice in Cuba.

First off, we received a free upgrade to a suite on the Royal side which was a pleasant surprise after a long day of travel. The resort looks large, but it was only a 7 minute walk from our room near the beach to the front desk. The grounds were beautiful; the gardeners were out every morning cleaning and caring for the plants and grass. Food was good; the Royal buffet was our favourite for breakfast and lunch. We hit the a la cartes for 4 nights but we really didn’t care for the food nor the service at the main buffet. The beach was nice, seats were plentiful although it’s a bit of a walk to the washroom on the Royal side from the beach. You do however pass 2 bars on the way so it was an eventful trip when you had to go. The staff was helpful and always pleasant especially the gardeners who always said good morning and offered my wife a freshly cut flower.

This resort is beautiful and they keep the grounds, pools, etc spotless. The beach is incredible and always lots of palapas and chairs. The pools are gorgeous too, with many loungers. The staff is attentive and friendly. They appreciate anything you do for them as well.

This resort is beautiful and they keep the grounds, pools, etc spotless. The beach is incredible and always lots of palapas and chairs. The pools are gorgeous too, with many loungers. The staff is attentive and friendly. They appreciate anything you do for them as well.

No food variety Beach services not very good Too expensive not worth the money Look somewhere else NeeBrach ds to improve services Beach not cleaned and messy arround the water No bar services on the beach

Clean, well kept grounds and rooms. This is adults only but we discovered that it is a more mature crowd. Retired couples mostly. Very relaxing stay. Food was better than expected in Cuba but still rated at 3-4. We would definitely go back.

This place is great. The food is terrific, bread, eggs, fresh fruit and veg everyday. The ocean and beach are amazing. And the staff! Everyone is just lovely and they do everything to make the guest comfortable. I highly recommend. 4/5

The resort was great nice and clean, food and drinks great also. The staff was ok some very friendly others very rude and treated you like a burden at times. The entertainment was pretty good, similar all week

We have been to Cuba many times. This resort is amazing and food was delish!! Checks all the boxes you are looking for in a resort. Only 2 things. The lobby bar staff are not the most welcoming people compared to other workers they are very cranky. The other problem was they were very clearly filling up water bottles with tap water. You can tell this by smelling the water. Once their bottled water service ran out they would fill up bottles to make it look like it was a fresh bottle. My wife became very very sick from this. Other then that. We are optimistic. We love Cuba and the people and always love our time there. Just look out for those two things. Enjoy!

Well kept. Everyting worked. There was no coffee making in our room. But I was told that I just should have asked for one. The food was very good. The grounds were well kept. My only conplaint would be that you can hear your neighbours out on the balconies, and you can smell their cigarette smoke. But once you close your patio doors it's okay. We didn't spend a lot of time at the room. There are plenty of bars. You don't have to go far for a drink. The service is verry good.

The first room we checked in to was dark and outdated. The toilet wasn't working well. We upgraded to royal service room and it was amazing except for one big complaint. No north American plugs in the room to charge your cell phones and so each night we had to ask lobby or snack bar to charge our phones. We stayed in room 7256 and it was awesome except for the charger situation. There is a USB plug under the TV but it works slower than molasses. People are friendly at this resort. Go meet Yohan at the snack bar, hes the best. Ask him for the Yohan special drink. It's fruity and amazing. The sunning rep Dainerys is amazing. You can find her in the lobby every day. I highly recommend the day tour in to Havana to see Tropicana. It was beautiful show. Pool is clean at this hotel surrounded by beautiful birds singing. They have lots of activities. Salsa with Kevin and Laudy is so fun. Would come back again.

We have returned to this resort 4 times in 17 months and each trip has been amazing! We have celebrated an anniversary and 50th birthday at the resort during these vacations as well. We have been amazing at the attention to details for these two celebrations and the enthusiasm and kindness of the staff. The beach is breathtaking, the food has been excellent with lots of variety, the staff will try their hardest to accommodate any requests you may have. They are friendly, kind and always smiling. The rooms for both the regular Jr suite and the upgraded Royal package are both amazing value. The Royal package lives up to the name and you are treated Royally! The deep soaker jetted tub, Buttler service and patio area will add to the relaxation and the romance! We love this resort and it’s stellar staff and will continue to book here in the future.

This resort is old and ugly, esp the lobby and the NON royal service section. Rooms are like dark dungeons in the non Royal Service section. Our first room did not have hot water or a working toilet, and the front desk would not help us until we contacted Trip Central and the Sunwing Rep and threatened to sue. They upgraded us to Royal Service which was not much better. No water pressure, and luke warm water at best. Not enough towels in the room, and maid would not change towels to clean ones when they were clearly dirty, I have never encountered this on any all inclusive in cuba or otherwise. Please note we tipped the maid $3 per day plus $10 in give aways DAILY. WE TIPPED VERY WELL and GAVE A LOT OF BRAND NEW GIFTS. So clearly this is not an incentive to change your dirty towels. There was not enough beach towels to exchange on a daily basis. Further, no beach towel service exchange at Royal Service which is closer to the beach and far from the other part of resort where you had to exchange towels. So much for royal service ... I would like to mention the butler service is pathetic and it should be removed and not mentioned as it is a lie, we never saw our butler not once. They further gave us a courtesy room that we booked in advance to freshen up before our flight after an excursion and the room had NO towels... again NOT ENOUGH CLEAN TOWELS. so what's the point? This sums up how this resort works, nothing sticks together. Food was awful and tasteless, its like being on a diabetic diet all week... i would compare the food to hospital food Very boring resort as well and the beach was nice, but not nearly as nice as cayo coco or cayo santa maria. Overall I found this resort to do the bare minimum. They did not have two beds for me and my friend when we arrived although its what we paid for..... and lied the resort was full and shoved us at night after all day traveling in a one bed room with no hot water OR working toilet. I do not recommend this resort, and quite frankly i don't think others are much better. Beach was windy. On top of everything we are both very sick upon arriving home although we did leave the resort for excursions. The only good thing is you never had to reserve a sun chair at pool or beach. Overall a hard no, and overall VARADERO is a hard no for beach go to cayo coco where people are more friendly, ,its cheaper, and beaches are nicer. .... Cuba has really gone downhill since I last visited in 2014. Further, the resort lacked basic hygiene in bed sheets, towels, cups, plates were all very dirty. I will not recommend this resort to anyone and I will not be coming back.

Resort is designed in a very aesthetically pleasing and convenient manner. Employees were very friendly. Amenities were good, I especially enjoyed the pool table. The buffet food was okay, but the restaurants were better. Altogether, I would definitely recommend.

Absolutely amazing property. Beach is a solid 10 out of 10. Pool is nice and kept very clean. Rooms are dated, but tidy, air conditioning just blows air around, room is very humid and musty smelling. Everything in the room including the sheets feel wet. It was a problem getting fresh towels. Buffet was well stocked and not short anything and area kept clean. 24 hour snack bar serves the essentials for a drunk visit or emergency Top Up, selection includes hotdog and fries, ham, sandwich and fries, spaghetti with ketchup on it. All common area bathrooms are absolutely disgusting, Not kept clean at all, most do not have toilet paper in them and some don’t even have running water. Seems like lots of staff looking after the grounds, keeping the pool, clean, etc. just nobody wants to look after those washrooms I guess. Some of the staff were very nice, some were pretty rude (lobby bar). We enjoyed our visit because we love the beach so much, but would think twice about returning just because of the smell and humidity in the rooms and the cleanliness of the common area washrooms.

I really enjoyed by stay there, the people were amazing and the grounds were beautiful. The only down fall I found was that the patio furniture was metal and it was rusty and that could become a health hazard. I also thought that in the future they could maybe add a boardwalk from the beach snack bar to the beach area as a person with walking disabilities found it quite hard to manoeuvre.

The resort:beautiful and very clean. The staff:very friendly. The food:average at the buffet, sports bar and beach bar. The a la cartes: average. You can't use any balcony due to rusty chairs. The sets on the balconies were all metal exposed to salt air and all of them were significantly rusting. There was no sitting outside in the evening and reading on the balcony that's for sure. If you got cut off the edge of anything let's hope your tetanus is up to date. All the balcony seating should be replaced with resin plastic sets. Seating anywhere is very poor. The lobby cushions need to be replaced they flatten quickly. May not seem like a big deal ...but it becomes a big deal if you have bad knees. Beach and pool chairs: a lot of them are in poor condition with broken frames and torn fabric that need to be either replaced or fixed.

This was our first time to this resort. We will definitely return. Amazing staff, so professional, welcoming and kind. Plenty of food, great variety. Beautiful beach. Go for the Royal Service. Very much worth it.

This our 4th visit to PPDM, we absolutely love this place. This year we brought our 2 sons and their spouses for a true family holiday. At this resort everything is within a short walk and easy to get around. We feel like family to the staff here, everyone is happy to see us, and we feel love. We have made warm friendships with 4 different staff members over the years, we look forward to seeing them each visit. Please remember, this is Cuba. They are having tough times, from embargoes, a failing power grid, and storms. They are making the best of what they have. We always bring gifts to help them in their everyday life, and they are so appreciative! There is an abundance of good food, drinks, amazing music by wonderful musicians, and a stunning beach. The rooms and resort is extremely clean, the grounds immaculate. it is a short bus ride to the airport. We will be back again next year!

It was our first trip to Cuba, and it was a success! I had heard people complain about the food in Cuba, but we found it to be very good. There was plenty of variety: seafood, all kinds of meat, fruits, vegetables, and desserts. Our room was cleaned thoroughly every day, and the beach was amazing! The staff were friendly and professional. It wasn’t too touristy, and sometimes it felt like we had the beach all to ourselves. The location was beautiful, with plenty of space for walks both around the resort and on the beach. We hope to return in the future.

Overall it wasn’t too bad. The service is what made it a good experience. The room that I stayed in smelled like mold and did not have hot water. Finally they upgraded me to their VIP section which was a lot better but don’t expect the same cleanliness as North American, middle eastern and European hotels. There was smudges all over the place and the sheets were old. But overall, it was tolerable. The only true bad experience I had was at the hotel’s cigar shop on Sunday January 12th where the lady was super rude. She made me and my friends feel as we were a nuisance to her asking questions. She then ended up throwing change at me without saying thank you. She ruined the whole experience. It’s sad that it happened on the last night too as it left a sour taste in our mouths.

Check in went well and we received exactly the room we specified. The resort is well kept. The beautiful turquoise water welcomes you at the beach with calm water that you can walk in for a distance without being to deep or rocky. Has a nice sandy bottom. Pools are cooler but well kept. Buffet was stocked with fish, beef, chicken and pork, often at the grill with a pasta station fresh, fruits, veggies and breads. The Japanese restaurant is definitely worth the booking with a good show and delicious food. Piano Bar was a great highlight and nightly retreat. Yusmilla takes pride in making great drinks and is very friendly. The snack bar was ok but needed to order food. This resort is good for getting around with short distances from lobby restaurants pools and ocean. We booked through Trip Central with Sandra Taylor who was a great agent.

Two good things of this Resort: great pools and great beach Issues: Took three times to get a decent tolerable room No working air conditioning in one Broken security box Leaking on floor toilet Broken balcony door/lock No cork for bathtub Ongoing issue getting access key entry into our room Maid service missed our room more than once with no fresh towels a few days Food supply limited with no protein-meat non existent most meals. Luke warn food. Undercooked food. No salads. No sliced breads. Poor poor food choices all week. Cocktail variety was very limited. My daughter visited this resort 8 years ago and enjoyed a five star type service which wanted us to try this Resort again. This time we would not recommend and would now classify it to be maybe a two star. In closing I would like people reading this review that I have visited Cuba at least 15 times at various resorts mostly in Varadero as well as Caya Coco, Hoguin and Caya Santa Maria and would conclude that this Resort has been my least favourite by far.

Rooms super clean, grounds very well maintained,pools Awsum and clean,beach amazing water was super calm and warm, lots of see food and pork,staff very friendly and ready to serve, some shortages of certain foods but acceptable all in all 5star

Its a resort for retired people or someone that wants a calm vacation. If your young and looking for a party this is not it. The food was good. I did upgrade to royal service it is worth it. The beach was not that nice and was not cleaned. Most of the staff aren’t friendly there was a couple of them who were really nice and funny who made our trip better. Orestes wonderful bartender!

The grounds were under construction when we first arrived on Saturday and our rooms were not ready. The reception desk was a bit disorganized and seemed flustered at times. Food was a hit or miss but Out of the 3 restaurants that you could book the best one was the Japanese Al- cart. Very entertaining and food was hot. The buffets was ok but a little disappointing with limited selections. The staff did what they could do and always trying to please the guests. Our room was well kept cleaned but we also left many small items and a tip for the maid everyday. By Monday you could start to see changes with the grounds, the food was improving and the pool area was starting to look cleaner. One issue that should be noted was a few quests felt it was there place to grab the pool side chairs very early with towels or books. As well as allowing guests to sit on top of the swim up bar when you are trying to be served a drink. No one ever asked them to get down. The entertainment was ok but nothing to brag about. I give credit to the performers who did their best and always had a smile on their faces. I would rate this 3.5 and on the upward swing to improving.

Our vacation at this resort went as expected. Weather was great. Food was plentiful and had free bottles of water every day. Room was large and very clean. Shower had lots of hot water which was a pleasant surprise. The restaurants we went to were definitely the highlight of our meals. Unfortunately the resort seemed short staffed at times and there was no security to be found. Overall we enjoyed our week but would probably not go back.

Our first time at this resort, not our first time in Cuba and we were impressed. Despite the shortages and issue they are dealing with, we had everything we needed to enjoy the week. Plenty of food, we took spices and condiments. Lots of great drinks and COLD beer! We’ve never been to anything higher than 3 star so we were definitely impressed and will be back to Cuba!

The grounds were so well taken care of, it is beautiful. Lobby and restaurant are very nice. The rooms are a bit dated and could be cleaner. The floors were not cleaned ever day but overall acceptable as we only were there to wash and sleep.

We thought the rooms were spacious and clean. The bed was king size and new. No problem getting chairs at the pool or the beach. Front desk staff were helpful and spoke English better than many. Food shortages continue to be an issue. Book your al-a-carts and keep an open mind. Our sixth time to Cuba and we would go back to Paradisus Del Mar.

The resort was okay…where does one start with the issues…we had a kettle but no condiments, twin beds in an adult resort, no hand towels or wash cloths, had to use the same bath towel all week…now for the food…best meal all week was going into Varadero for pizza…worst buffet I have ever tried, a lot of sauces to go on?… Entertainment…well, after a night or two how much dancing can one watch. Now for the trip home…what a nightmare, waiting 9 hours to be picked up, finally getting to the airport and told Sunwing was offering a complimentary snack for the inconvenience…we got a stale hotdog bun with a piece of cheese and a bottle of water…now let me ask you…would you entertain eating a hotdog bun slapped with a piece of cheese…people where choking it down with the warm bottle of water…

The grounds and public areas were beautiful and well maintained. Our rooms were exactly what we expected with the amenities we were looking for. The resort went out of their way to meet all of our booking requests and we all had lovely rooms on the same floor. The beach was outstanding and the resort facilities met all of our needs. The staff continually went above and beyond to meet our requests and they were warm and friendly throughout our stay!

Weather and beaches are beautiful!!! The grounds and structures were manicured and freshly painted with a few upgrades. However the air conditioning should be upgraded. We had issues where one night we had no air working and two other days where air conditioner was noisy and water was coming down the wall. We did get compensated for this matter. The food in cafe was subpar because of their supply chain. The finer dinning areas food was good. We never went hungry. Some limited choices for drinks but always found something we enjoyed. The staff on the resort was so friendly and helpful! They made the experience enjoyable.This is our 4th time going to this resort. We know they have issues and keep this in mind when booking our trip.

This is our 3rd time to cuba, so im going with a attitude that what ever can go wrong likely will….. That being said We had very Nice trip, The resort needs a bit of “paint” on a few spots to bring it up to the star quality listed, we checked into our room, after we checked in a few hours later we noticed it was quite warm…. Sunday am we check with the staff and heard one of the main AC units was broke down waiting on parts…. So the first 4 days no a/c, then Sunday i woke up with bites , i think they were no seem, I'm alergict to them…my legs swelled, my arms, i had 31 bites 1 leg 35 on the other, this is not really the resorts fault…. The food was awesome, first time i can say that about cuban food. But we really did enjoy it…… if your going for rum and coke you will be disapointed, but if you adapt to the rum punch/ PinaColada , ect you will love them… Beds were very comfortable the staff wonderful. Bread was hit and miss as was so,e dairy but thay doesm’t ruin a vacation for me…… all in all we had a wonderful trip even thoight we had glotches along the way!

Grounds were very well maintained…..and very clean. The staff work hard to keep rooms clean. We were very happy with the accommodations. They seem to have a shortage of fresh water and our room was not replenished daily with the promised two bottles. Washrooms were shy on toilet tissue and paper towels but we brought our own along just in case. No bread or rolls at lunch or dinner and two days without it for breakfast. Shortage of fresh eggs and had none for four of our seven days. There was a lack of choice or variety in the main dinning area but what was available was tasty and plentiful. The specialty restaurants were very nice and food was quite good. No soft drinks for mix at all. We opted for yummy pina calotas. Beach was fabulous and lots of chairs available at both the beach and pool. The pool was beautiful and very well maintained. Entertainment was good…our main complaint would be how loud the music was all the time and especially during the entertainment. We left a couple of shows because it was too loud. This was our third visit to this resort.

I have been to Cuba many time pre covid as well as twice post covid. Cuba is really struggling right now and if your going to go to this resort please go with an open mind. The beach is beautiful, the people are amazing, the weather is fantastic and it’s a cheap tropical all inclusive vacation. Everyone knows you don’t go to Cuba for the food. There was always food to eat and things to drink but the selection was limited to rice, beans, chicken, eggs, bread and some veggies. Knowing this we brought our own snacks and comfort foods from home and ever went hungry. The rooms are dated and smell a little musty but that’s typical for a tropical vacation. The water pressure in our room was very low and we didn’t have hot water but it’s hot outside and nice to cool off with a cold shower. We knew what to expect going to Cuba and weren’t expecting the ritz. We had an amazing vacation our plan was to go on vacation to enjoy the beach and warm weather and that’s exactly what we did.

Washrooms on the resort were lacking toilet paper and paper towels. The loungers on the beach could use a upgrade. The beach is second to none anywhere, just beautiful. The issues with food is numerous. E.G. no pizza at Italian restaurant, really? No bacon for breakfast??

The hotel itself was nice. The staff has changed a lot since our last visit 4 years ago. Not as accommodating as previously experiences. Some staff were still great but the newer ones , not so much. While the food in Cuba is never great, this trip was so sad. I felt so bad for the servers, as they had to keep telling everyone they didn’t have any. Napkins were torn in half and forgot getting a second piece if you needed it. The bathroom by the dining areas and main lobby usually had no toilet paper. Very sad and not a pleasant experience. Because I had my purse with me, I was fortunate to have a package of tissues with me. I never left our room without filling my bag. I’m not a drinker but I do like to have a few different drinks when on vacation. They didn’t have the proper alcohol to make the drinks you would ask for. If I expected a piña colada, I would have to ask what is this because it was nothing like it should have been. You might get a glass of wine with dinner but you definitely wouldn’t get a second one, they would run out. Again, not the end of the world but I can’t afford to vacation every year, so I really wanted to enjoy it. I will definitely not return again.

Check in was a joke, At least 20 people came in on same plane and arrived at 1, all told at Front desk that check in was at 4 and collected all passports. When everyone came back at 4 pm only one person checking in everyone and was obvious no pre work done. Took 10 minutes a couple to check in. First day no towels in room, took 2 trips to get towels. Requested distilled water and while front desk said it would be in room never brought the whole week. Some bar staffs English is lacking so ordering of drinks was a spin of the wheel. Bartenders in Piano bar, cigar bar and down at beach were excellent. Cleaning and maintenance of washroom nearest beach was non existent all week. Rarely was there toilet paper in the public wash rooms. You did not want to know what you were stepping into every time you went in. 2 out of 4 people in group had signs of food poisoning. Bar fridge left empty all week. Doors missing off the closet. This was my 4th time at this resort. My rating have gone from original Paradisus delivers on first visit to now this is a 3.5 star at best. As a side note it was very annoying to find out that other guests who came in after 1 pm were given rooms well before 4 pm. First impressions count and how Melia manages this resort has negatively impacted how I view this brand. I recognize Cuba has issues with supplies but most of the issues in this resort appear to be around personnel management, maintenance and food prep.

My husband and I have been looking forward to our trip to the Paradisus Princess del Mar in Varadero Cuba for many years. 4 years to be exact. We have travelled to Cuba many times and have stayed in the Melia hotels. We selected the Paradisus hotel so that we could finally get a swim up room and live the royal service experience. First let me say the hotel, the swim up royal service rooms and the grounds are beautiful. The food and the drinks were good given the challenges facing the Cuban people. The maids did a lovely job cleaning the room. Where things come short is on the royal service. This was very disappointing as I said we were so excited and we paid the extra for the royal service and the swim up room for this trip. The assigned butlers did not always attend to requests and when they did it was not timely. We spent days by the pool outside of our room and no one came by to ask if we need drinks- we went to get our own. These are small things I know, however they are part of the royal service promise. As I looked around there was not a lot of staff around to serve the guests. We often waited for drinks at dinner and at the bars. While food and drink and room repair quality are not always in the control of Cuban resorts due to shortages, how people are served is. And I don’t believe the staff levels were adequate to provide the royal service we were so looking forward to. This resort is missing the mark. Also for the first time we have ever seen the beautiful Varadero beach was not cleaned of the overnight seaweed and garbage that comes on shore, for the whole week!! The beach is the best feature in Cuba and the pride that goes into maintaining them was gone.

We spent 11 days there. At breakfast, there were very long lines if you wanted eggs or an omelette, at least twenty or more minutes waiting. Need to have a better toast making station with butter, jams, peanut butter, etc. No syrup available for the pancakes. The buffet was not up to standard. The specialty restaurants, Japanese and French were quite good. The Italian Restaurant was not good. The wines were generally good as well as the bar service. Very friendly staff. Rooms and grounds need some tender loving care. Stayed in Varadero about 20 plus years ago at a 4 plus star and were very pleased.

This resort was the worst I have ever been too! After no hot water for showers and flooding of the entire room we had enough!! We moved to the Meliá International! The Paradisus Del Mar was the worst of the worst I have ever stayed in Cuba. After 30 years of travelling to Cuba all I can say is “ We Are Done “ I refuse to spend anymore more of our hard earned money here! It’s clear if you go to a private restaurant and pay extra for food you will have a great meal. If you pay for all inclusive be prepared to bring your own! It’s up to you what you do with your hard earned cash but after this trip we are definitely done!

The resort itself is immaculate, which really impressed us. We had problems with our first room as the power kept going out so they shuffled us in the dark, not lending a hand at all to a room down the hall. Same exact room. Very clean. However, Glen was on the deck and noticed the sliding door handle was broken, obviously hadn’t been fixed. Our toilet ran all the time as well. The rooms are freshly painted with nice furniture and very comfortable beds. Our bedding was never changed during our time there, nor were we given fresh towels. The food that they supplied for the buffet was in abundance.

We arrived at the resort and the reception personnel were not welcoming or helpful. We got our room and it was definitely not what we expected. Broken shower, air conditioner not working, smelled bad. We complained to front desk and after 3 attempts plus talking to the customer services manager they would not move us. The food at the buffet and other restaurants was absolutely terrible. We spoke to the west jet rep the next day and they were able to get us moved to a new resort for day 3 of our trip. The next resort was a down grade but room was all working and reasonable as well as the food being 110% better. Overall we still enjoyed our trip but will never return to Cuba again. I am hoping that I can speak to someone with Trip advisor/West jet vacations about a partial refund due to the nature of events.

This was our 3rd visit, and first since the "plague". Another fun, relaxed experience. It is important to have a proper expectation when visiting Cuba, this was our 7th trip to the island. They make the best with what they have, with a heart felt smile, and are very engaging, you just need to smile back! As return visitors, we received a few little perks; a nice bottle of rum in our beautiful room, and an extra al a carte night, which was very appreciated. Our room was spotless, cleaned every day; the gifts we brought for the cleaners were well received! The beach is fantastic, spotless, and the ocean warm. The beach lounger chairs are tired, I think the are the ones from the pool, as those are replaced. The food was excellent. There are shortages of different things but we always had something different, and delicious. What keeps us coming back? The staff! Beach bartenders Maday and Richard, and Yusmila at the Piano Bar are fantastic! Seek them out and you will love them! Guest experience staff Lili and Tony, were very helpful, always with a smile. Can't wait until next year!

This trip was one of the worst ones we have ever experienced. There is NO way this resort is a 5 star it’s more of a 3. We had NO coffee all week- water we had to beg for and don’t even ask what we had to use to dry ourselves after a shower. Customer service there was horrible- everyone and their mother was complaining about somethings. I am no princes, nor did I go to Cuba to eat like one but the staples? No salade dressing no butter.. stale bread, recycled food for breakfast lunch and dinner- same desserts all week!!! That’s just a few disappointments. There would be nights they’d take our towels and not return them leaving us and many others with nothing to dry ourselves with. Our flight was delayed… so they gave us a courtesy room to have a shower before our flight- it was disgusting —-we had to use our flip flops in the shower the room was gross and again - non towels to dry off- we after going to front desk to complain we just needed imputing tshirts from our luggage to dry off. Sad part is— anyone we talked to that was being picked up along the way had plenty of coffe and plenty of food options so it’s not a Cuba thing as much as just a BAD resort. I can garentee anyone that went will Not be going back to that resort again. Disappointed over this experience and will never go back

This is my fifth trip to Cuba and I understand the shortage in Cuban resorts but this was beyond my comprehension of that. Not gonna get into what was absent but from the cleanliness of the resort and absolutely no staples. No coffee no eggs no meats no shrimp no. Even oil or vinegar were completely absent. Listen I’m not a picky guy I wasn’t raised in royalty but this was terrible. And everyone I talked to from other local resorts had no idea of these short comings in fact this isn’t a Cuban problem it’s a Del Mar problem. This isn’t a direct review to Cuban resorts this is a Del mar review. I will go back Cuba is beautiful but not this place!

While this resort is nice, Cuba is experiencing shortages more than normal right now. Upgrade to the “Royal” side if possible. Simple things we take for granted like butter, water & coffee are all hard to come by. Adding to this, the bugs are also out and craving humans more than I’ve ever experienced before. Had the weather cooperated, our vacation would have still been good. Sadly, we didn’t get much sun either. Outlets are also all used for lighting that seems to be, at best, mood lighting.

We have been in Cuba 17 times including Varadero, all the times 5 star hotels . This hotel Princess del mare was our worst experience! It is not definitely 5 star hotel !!! ! a)Rooms are not clean, sink and facet was so dirty !, it was not properly cleaned at least for 2-3 years, I could not even touch that b) the worst there were cockroaches everywhere. I have phobia about that , so I had to sleep with the light. c) They gave us only one towel for each of us for all week long , the same towel was for the face and feet ! No drinking water was in the fridge . Every day I had to call at least 5 times to ask Customs Service to bring that to our room. d) There was not a basic normal food in restaurants, even eggs, butter for breakfast , soup was cooked with adds of uneaten salad from yesterday, like pieces of ham, cabbage, pasta, carrots , corn and something else together ! e)A la cart restaurants are even worse! Cockroaches were running on the table near to my plates. Waitress could not speak International language English at all !!! f) Beach chairs were no flat and it was impossible to lay on that at all ! beach sand was not cleaned from grass and other garbage in the mornings like in other resorts. g) and as a rule they pushed us to give money to get something what we had already paid for ! Just after our arrival while checking in they provided us a room with one bed on the 3 floor ( despite our previous request for 2 beds and the fist floor . we are mature 70 years old people ) But just after one minute later with US $25, they gave what we needed. We came for 2 weeks vacation and our time was spoiled and we wasted $5000 and time to rest !

Filthy conditions, run down amenities all over the resort, awful and tasteless food and drink, constant inconsistency, serious lacking for the royal service, boring excursions and horrible aircraft for the flights made this "vacation" more of an expensive headache than an enjoyable experience. Now I have the fun of being locked into a post complaint process in which trip central does nothing. Thanks!

We arrived Friday noon, and we're immediately impressed. Everyone was very friendly, the rooms were clean, and the grounds were stunning. We were warned that there may be some food shortages but we did not notice this at all. The beach and swimming areas were excellent! The pools were lovely and the swim up bar fantastic. You should go to the cigar bar to hear the two incredible guitar players! Really really impressive! Overall we were very happy with our experience and are planning to go again next year.

Grounds were wonderful, clean, easy to navigate and the people were wonderful! Yes a bit of food shortages but we knew that going in ---- had the most fabulous time, weather was amazing and the ocean was perfect! A last minute getaway for us and it was just what we needed!

The resort was nice but needs updating in aesthetics. They are trying to keep up with wear and tear but are lacking in places. Where there once was outdoor shower heads to wash off from the beach they have patched it up completely or they are not working. Toilets need to be cleaned regularly and always well equipped with toilet paper. Restaurants were good buffet good especially if you like fish but repetitive all week both lunch and dinner. The only time they took out their top quality food was on new years! So they have the food but yet withhold it from guests the rest of the week. Perhaps we should get a refund for what they withhold it would have been nice to get some of the options we had new years the rest of the week. Room was fine but for whatever reason they are very reluctant to exchange bath towels something we pay and expect at the very least. They tried to entertain guests with special days/ events and entertainers. Beach was fantastic. Their bars are all very good and the resort tries to appeal to a variety of people with their cigar bar, piano bar and entertainment in the square at night. If they were to work on food and room cleanliness, and outdoor aesthetics it would be more pleasurable to stay at.

We thought the resort all in all was pretty nice, It appeared that some of the resort was not in use, making it feel like a nice size resort, everything was quite handy. It was great having a 24 hour snack bar that had more than just a ham & cheese sandwich. There were still some shortages of some items but to be expected. There was red wine and Rose wine but no white wine. The grounds were nicely kept and friendly staff.

We just came back from PARADISUS PRINCESA del mar in Cuba. I was concerned as soon as we drove up to the gates and the light was knocked over and the m in mar on the sign was falling off. The rooms and resort in general are run down. It’s obvious Cuba is experiencing shortages. I heard the food in Cuba wasn’t good but was not expecting how poor it was. If you like egg plant and squash done a thousand ways this place is for you. The staff are friendly but clearly limited by availability. We do not drink alcohol and the offerings for drinks was extremely limited and mostly undrinkable. The staff are doing there best but we couldn’t even get clean towels in the room they were changed once the whole 7 days. Tipping was also expected for every service. Get a coffee, need to tip. Seven days and a tip for every drink adds up pretty quick. The beach was the best part gorgeous not busy beautiful sand.

Paradisus Princess Del Mar managed to provide a very good service to their guests. the staff were accommodating and helpful. we had an Enjoyable stay and plan to book the same resort again in the near future.

Ground and public area were very beautiful but no housekeeping service at all. We were very disappointed, no towels, no water. We called the front desk many time without any result. The restaurant was clean but no vegan options are available. I will never recommend it to any of my family and friends

The reception area was inviting and clean., nice atmosphere. The grounds were amazing well kept. The pools were good. Rooms were ok. 3 stars. Food fair. Alacates were fine. Room service was bad. Loved their cappachinos, were amazing. There was food sortages eg coke, butter etc.

I was impressed by the amount of shows and entertainment the resort featured. On top of a nightly show, bands showed up at restaurants and at the pool, so there was always some pleasant surprises. There were some food shortages, but I was satisfied with our meals given the expectations one usually has for Cuba. Beautiful beach and very friendly staff - it truly was 10 days of Paradise.

This is the second time I have stayed at this hotel. The staff are always friendly and polite and ready to help. On this trip, we had a junior suite on the second floor in building #4. It was spacious and had most of the amenities needed with the exception of a few things. First, the air conditioner was not working. Second, the shower did not function properly (just a drizzle), and there was no plug for the bathtub. There was also some confusion about what we could expect to be placed in our mini-fridge as we had a friend staying on the same floor who received items such and extra water and beer in his fridge whereas we did not. Overall, the grounds of this hotel were lovely and well-maintained. The pools were clean and staff ready to help in any way. The beach was lovely and staff made themselves available to help you if needed by moving chairs, offering drinks, or providing information on beach activities. The a la carte restaurants provided an relaxing experience and portions were acceptable. Evening performances were fun and varied.

Grounds have huge potential. It was being worked on as we were there but when we arrived, grass was long and sea weed that was piled in small mounds on the beach needed to be scooped up and sand groomed. Sand flies were horrible ! Locals were great! Marlon at the beach bar put a smile on all our faces every day! Hold that Makbeth Brandy for next time! Lol Daniel at Lobby Reception is a class act. Always helpful. Sunwing Rep (name escapes me) Blonde Hair with glasses…. She accommodated us while large supply water pipe was being repaired. Thank you! Entertainment very good! food at the buffet was just fine and Restaurants were very nice especially Japanese. Pool was clean and inviting while ocean was warm and clean. Rock Bar bartender asked for $2 for 2 espressos - All Inclusive BTW… picked the wrong person to ask. ☕️. 😵‍💫 Otherwise, all other bartenders were excellent. Room in Building 6 (yellow stucco) was fine and always clean. Gifts were appreciated by all. Next time I’ll have more for gardeners. Great work ethic in 28 degree weather. 🌞

Beautiful grounds, very good room with balcony, the beach/ocean just amazing. The food is OK - we know that Cuba has some food shortage. They grilled beaf, chicken and fish everyday during lunch and dinner in the buffet. For pasta lovers there is a special corner. Some veggies adn fruits were always there as well.Coffee is always great in the Rock and Piano bars. The stuff at the resort are great, very friendly. It was a perfect stay at the Paradisus . Thank you all !!!

Arrived 11AM, had to wait till 5:30 for our room( we did royal service). Room was in the "Hilltop area", not in the 2 story units around the pool as described on the website. The hilltop room had a separate bedroom and 2 bathrooms...nice. Somewhat out dated but ok. The room we should have got was more updated. Loads of hot water in the rooms!! Staff were very nice, communication sometimes challenged in the restaurants. Food what you expect, chicken, pork, beef and fish in various forms. Buffet only half open and food selection very limited. If it wasn't for the a la cartes, I would have shot myself. Dinners were excellent. Premiums liquors and wine were great. Beach was long and had walks everyday. Lots of shells and bits of coral on the beach. Preferred Cayo Cocoa to the Varadero beach. Our expectations are never high in Cuba, its inexpensive and a short flight from TO. The last night, 3/4 of the resort lost water. Offered another room to shower and tidy up. They offered us free royal service for another visit. Overall enjoyed the stay but will try another resort next trip.