I had a very good time at Bahia Principe Explore. The resort staff we excellent, professional and courteous. I would certainly recommend this resort to anyone looking for some rest and relaxation. The beach and pools are conveniently located and it was a very pleasant experience!

Good things: 1.There was no shortage in fruits for buffets and there were enough breakfast options. 2. Nice Greek ala carte restaurant. 3. Showers at the beach were working good 4. Towel handling at the beach were friendly, however some towels had small stains which is ok and normal as long as they are clean 5. Swimming pools were nice however there were many dirty stuff in them that was from the users so It is normal to see those. 6. Billiard and table tennis people were friendly however the tables were a bit old but that is also absolutely fine. 7. Internet was good in the area except for the beach which is normal. 8. Rogers roaming had no issue at all in the resort and also in the region. 9. Hard working staff were almost all nice mannered. Bad things: 1.More than 95% of the foods were not tagged their content in English. 2. Even though the room was renovated there were plenty of spiders. 3. The ocean water was full of seaweed and the water was mixed with too much sand and therefore it was not pleasant at all to swim or snorkel. some days the beach was smelling like toilet too. 4. There were too many local merchants at the beach and some of them were not morally good people, some of them were extremely pushy to sell you stuff that you don't need. 5. Even some of the people from the resort did not have good behavior if you did not buy their packages after they explained to us. 6. The best food I liked there was pizza and that means a lot. It means if a restaurant does not have enough good food you would end up going for French fries and pizza, however I would not say that it was bad however they could put a bit more effort to make the dishes better. 7. Ala carte restaurant of Mexican was just ok a bit salty, The Mongolian was very good except that a piece of broken plate was found in her food after biting it she found out. 8. Room temperature was not greatly controlled it is either too cold or you have to turn it off. But this problem existed in a few other places that we were in the past. 9. Fast food at the beach closes too early 10. On the arrival at the airport it was not very easy to find our shuttle. 11. At the registry of the first minutes of arrival I am expecting that sales men do not approach us too much so we can get to our room and get some rest in that hot climate. 12. some nights was for sales men to have their jewelry demonstrating on the desks for sale, they were also a bit pushy too. 13. We were buying this package under the assumption that we were allowed to use one more buffet of a different resort but that did not happen. Might be our mistake. I don't have time to go back and check all the papers. 14. We also were not allowed to go and check at least one of the other resorts for their night programs. Our night entertainment was just ok. Yet I appreciate their effort.

The resort that serves burnt food, no towels in washroom and begging for water I didn’t feel that good at all. People needs to be bit compassionate about the tips and money they r getting from tourists. Also makes little easy for check in process so people will understand it clear and better.

Our experience at Bahia Principe Punta Cana was truly amazing from beginning to end. The resort exceeded our expectations with its beautiful surroundings, outstanding service, and the incredible Caribbean atmosphere. From the moment we arrived, we felt welcomed and cared for. The resort offers beautiful gardens, a spectacular beach, relaxing pools, great entertainment, and comfortable accommodations that made our vacation truly enjoyable. We would also like to give special recognition to Manuela Romeiro, our vacation travel agent, for his exceptional attention, professionalism, and support in helping us organize this unforgettable trip. Manuela went above and beyond to ensure every detail was taken care of, providing excellent recommendations, quick responses, and outstanding customer service. Her dedication helped make our vacation smooth, stress-free, and memorable. Thank you Manuela for creating such a wonderful experience. We also highly recommend this resort and the excellent service provided by our agent for anyone planning a dream vacation in Punta Cana. ?☀️ We look forward to returning again!

Will definitely recommend this resort to family and friends The place was clean, friendly environment and great food except the Truck snack bar. The empanada and the chicken wings are not very appetizing. The alacarte are really good and the buffet selection are excellent

Overall, we had an amazing time. Weather was perfect, pools awesome and clean, a little bit of seaweed on the beach but nothing to keep you out of the warm blue water, food was great, we attended 2 amazing a la cartes while there, People were so friendly and helpful, rooms were clean and well stocked, except the last 2 days we were there - seems we were missed for clean towels, but I reuse mine anyway so not a big deal and Nice little tourist shops in the Village and at the Lobby. I truly recommend this resort.

The hotel was beautiful and modern. Very clean. Excellent staff. Amazing quality and variety of food and drinks. A trip I’ll never forget! 10/10 can’t wait to come back! Thank you to Shannon Aishford for helping me and my group through this trip!

Absolutely loved our stay at Bahia Principe Grand Punta Cana. The beaches were stunning, the sand was clean and the water was lovely. The pools were conveniently located with swim up bars and great service. The food was also super tasty. The room we stayed in was recently upgraded and was comfortable, however, the shower had some issues draining. The weather was perfect the entire week and I would definitely come back here again.

This trip was the 3rd to Bahia Principe in Punta Cana, the first was a couple of years in Amber and the last two to Grand Punta Cana. The suite was adequate (as we made sure to have one renovated), the maid services were OK (“rewarded” daily) and to our positive surprise the food was generally better than last year. We had dinners a-La-carte in 6 different restaurants and overall was better than last year. As we are beach lovers and already accustomed with getting the sun beds on the beach (wake up very early) we did not “suffer” as the rest of the over tourists masses not getting place and being very frustrated. Generally the staff is hard working (in a DR rhythm) and we did not have any problems in dealing with them. The alcoholic drinks are actually very watery and use a low grade quality alcohol. However a constant bar request for a drink, along with a minimum of 1US dollar bill helps at the beginning of the evening, but later not as much due to the overwhelming presence of tourists. Unfortunately we came back with some “local” visitors (parasites) that finally have establish their home in my sole feet and provoked an aggressive infection that is still require treatment after was diagnosed by doctors to emergency and tropical clinic. Clear, the parasites have been “collected” from the resort beach as we did not moved outside of the resort’s beach anytime. Overall an unforgettable experience that will deny us for any further beach resort visits in the future.

It used to be absolutely great .. now resort was overcrowded.... ....because of that: lines, service is down, food: not as good as expected.. room was excellent, location is excellent, need to come at 6:00 am to get chair at beach or pool..

This was a wonderful hotel. The grounds were very clean. The service very helpful. More choice of different hotels on the same ground. The food was also good, lots of choices with the option of other restaurants on site. I would highly recommend this place to friends.

The hotel is huge, grounds are very well kept, well manacured. Our room and bathroom were spotless. There were no shortage of pools to swim in or sit by, the beach was fantastic. You will not go hungry there are plenty of places to eat our favorite was the Thai restaurant, great food and very attentive staff. The only fly in the ointment for us was the line up for breakfast in the mornings, as I said it's a big place and there are lots of people. You won't be disappointed.

We enjoyed our time at the Bahia Principe Grand Punta Cana. Food was really good, drinks at lobby were excellent, pool bar mixed drinks were hit and miss. Cleaning staff did a great job keeping our room. The resort was very clean including the public washrooms. Buffets had a good assortment of food and was fresh, our a la carts were also very good. We really enjoyed the show at the Fantasia garden circus although we thought it was an a al cart and later charged $50 a head. Be aware of that. As two friends on vacation, we requested two double beds and had to share a king.. was given a nicer room and was told to go next day to see if any double rooms available. That caused some grief. It was hard to find beach chairs at beach and multiple pools which left others having to lay on the concrete or sand which is not cool. Most people didn't show up all day to use them because they saved chairs in multiple places. Signs were posted against saving chairs but there was nothing to back it up. I think that was our biggest frustration. Front desk staff wasn't very helpful with booking a la carts or with issues involving our room, they lacked on their customer service skills. Other then that I still feel it was a nice vacation and would recommend the resort with a heads up. I would love to give a 5 out of 5 but due to the few issues we did have, I cant.

We arrived early am , we decided our room wasn’t what we wanted so we were able to upgrade later in the morning for a fee. So worth it we had a beautiful room closer to the beach. From that moment on everything went great, the food was delicious at both the buffets and the à la cartes. The drinks were delicious at all the bars and great entertainment. Lots to do without leaving the resort. But most of all the beautiful people of the Dominican made out vacation complete.

Hotel was great, very clean, resort overall is very big, food was very tasty as well, chairs were always an issue, not having enough chairs for everyone, people coming early morning before the sun even comes up to save chairs and sometimes not being in the for must of the day, not fair for other vacationers that spend the same amount of money to be at this resort.

The resort is a little too big for my liking but it is nice and the ground is beautiful. Our building 35100 is dated and needs to be refreshed. The logistic behind the food service and the food itself were impressive. Congratulation to the kitchen staff. Unfortunately, the weather was not great for us but nobody is to blame for that. I would like to see a bit more entertainment in some areas even if it is just a solo musician or singer. Overall we enjoyed our stay.

We enjoyed our stay at the resort. It’s beautiful. When we checked in we were told we had a ground floor room. When we got there it was on the 3rd floor. I was to tired and hot to complain. So we stayed. It was not a renovated room and we had a leak from the ceiling in the hall, it got fixed and leaked again the next night. Until all the rooms get renovated I would ask for an upgraded room. Overall, it is a very nice resort.

We enjoyed our stay at the resort. It’s beautiful. When we checked in we were told we had a ground floor room. When we got there it was on the 3rd floor. I was to tired and hot to complain. So we stayed. It was not a renovated room and we had a leak from the ceiling in the hall, it got fixed and leaked again the next night. Until all the rooms get renovated I would ask for an upgraded room. Overall, it is a very nice resort.

1. Staff was helpful & kind 2. Rooms were spacious 3. Hygiene not to the standard, also be prepared for mosquitoes if you are at 1st floor 4. Food was low quality & not very much variety 5. Lots to do in the resort itself, so would not be bored. 6. If you have low to medium budget then go for it, otherwise go for better

We were unhappy with the room that was offered to us, so we upgraded to a brand new room, WOW it was just beautiful. Food in Buffet was really good, although the line up to get in at times was more than 20 minutes, I understand that was because they are renovating another buffet restaurant, so it was doubled in guests. We had steak, japanese, and greek ala cartes- they were all exceptional!!! I would go back again!

We were unhappy with the room that was offered to us, so we upgraded to a brand new room, WOW it was just beautiful. Food in Buffet was really good, although the line up to get in at times was more than 20 minutes, I understand that was because they are renovating another buffet restaurant, so it was doubled in guests. We had steak, japanese, and greek ala cartes- they were all exceptional!!! I would go back again!

ITs a Nice resort..good food..good variety...friendly staff..Room super clean..i truly like this place..i recommend this hôtel..i often go to Punta cana..always to a différent resort..but i would definitely go back to this hôtel

My friend and I recently returned from the Dominican and stayed at the Bahia Priciple Punta Cana Grand this is a beautiful resort with many things to see and do for the young and old lots of kids events, adult activities and entertainment many pools restaurants shopping and dining for everyone... Or the resort is perfect for relaxation on the beach, or in the lobby atrium or outdoors the grounds are impeccable and well maintained by the many staff. Checking Desk: Sandra was amazing she was fast efficient booked my friend and I side by side in our Villas she has great customer service a beautiful smile and very helpful thank you Sandra for making our vacation very memorable. Restaurant; If you're going to the Bougainvillea Restaurant please reach out to Randy and Oliver, both these gentelmen l have to say are certainly the best! Top notch service, so respectful, also Ramona and Mayb all 4 of these servers have excellent customer service and skills they all are extremely attentive, friendly, kind and treated us so special. We have memories for a lifetime and will ge back to visit you all again thank you so very much for your hard work. If you stop by the Spa ask for Christina she is so professional and attentive when doing your treatment she is also very talented in hair so if you want to get dolled up book an appointment with her you won't be disappointed. Guest Services: If you're at Guest Services a huge shout out to Delvina who does your bookings for all your à la carte menus she is so sweet very attentive excellent customer service very kind lady also I'd like to pay a huge thanks to Miguel who is extremely helpful has excellent customer service if you ever have an issue Miguel's your man to go to he will help you out he's truly a gentleman kind and considerate and can't thank him enough. All the staff who work on the resort from house cleaning, maintenance of the pools restaurants and gardens, the staff at the bars, restaurants and shops, bell hops and trolley drivers all go above and beyond to maintain the resort

We are avid Bahia Principe travellers. We have visited only BP hotels in DR and Mexico, and this was our 7th time, and likely our last (at least just in DR). Every time in the last 10 years of coming to these hotels, we have had room problems but this stay took the cake. We arrived around midnight from our late trip. Upon arrival our room was on first floor. We noted it looked new and updated but soon learned there was no air conditioning, the patio door didn't lock, and the sink didn't drain, and safe didn't work. We called several times and we're told someone would come, no one came. I ended up walking halfway up the road until I caught a trolley and was taken to front desk. By now it was 2am. We received a new room from Francesco. He was the only person who helped us. We moved everything including our two children to the other room. 3 days in that room, around 10pm we noticed a leak coming from bathroom ceiling... It picked up and started to come through multiple spots and then the light! We called and maintenance came and said we needed a new room. Went back to front desk and saw Francesco. He said only one room left on resort. We packed up everything and our kids and moved by 12/1am. Upon arrival to new room we had a sink that didn't drain and no hot water. My husband went to front desk to complain the next day and it was fixed. To top this off... Every single morning there is a gang of staff that hang around the lobby and try to sell services and privilege club, spa, photos etc. We spoke with them and explained we weren't interested and why, but continued to be asked and approached the whole trip. On the 3rd time, the man explained it's his job and he will keep doing it because he has a family to feed. Yes I get that, but when the answer is no.. that's not going to change because you keep at us everyday. It was excessive. On the Thursday they had vendors there at all the walkways leading up to the lobby. It was impossible to get through without blatantly ignoring and going out of the way and around to not be stopped. Like, we just want to go on vacation to relax... This doesn't help! If we want to shop we can go on excursions or go to the village. Or let us approach you! The buffet. The quality has decreased quite significantly over the years. The ladies at the door don't really stop anyone to control people coming into tables, so most of the time you seat yourself. The servers were only really attentive like 50% of the time. Eventually by the end of the trip I got my own family their water and glasses and cutlery. I would say - the men were much better at greeting us, being positive and happy, and ensuring our tables were cleared off and that we had drinks. Typically the women were slow and rarely responded in time. The quality of the food wasn't that well received. Alot of options but weren't really great options. For example: pureed pumpkin for breakfast/lunch. Huh? The pancakes were always hard - why?? And the scrambled eggs were awful.. they never tasted right. The sheer amount of people and lack of fans/air conditioning made this place a complete sweat box. To be honest I was glad to get home so that I didn't have to go to that buffet any longer. Also: beware of being upsold by your airline for the bavaro adventure park - we were promised lots and were super disappointed with the day, and paid over $400 for it for 4 of us. When we got back my husband went to talk to the sales rep and she was long gone. In addition to this we went several days without towels as we were told they didn't have any at the pool. Then we finally got some 3rd day in and we held onto them the whole trip. My daughter had a scheduled hair appointment at the little spa by the pool. When my family got there, there was 3 employees arguing in Spanish. They then began braiding my daughter's hair and continued to argue well into the hour. My daughter wanted my husband to stay but eventually they stopped and she was okay. Lastly, my daughter fell through a grate at the pool in the waterpark. We informed the lifeguard. I watched him go speak to 4 staff members who were sitting and talking. No one did anything about it. My husband put a lounger over it so no other children would get hurt. We were there til about 6 and no one had come to fix it. What went well; the pool staff, the pool entertainment, the drinks, the hotel cleaning staff, the trolleys, and the truck (snack bar) was great. Overall we will not be returning to this resort ever again. We have had much better experiences at other BP resorts and will consider possibly now changing it up.

Upon arrival I was excited to begin my vacation with my group of friends. The resort is beautiful, huge, and well maintained. The package we got Included a tour in the town to the market, special dining experiences in two restaurants for two nights during the stay. There was lots of entertainment happening throughout the day and in different areas of the resort. I absolutely enjoyed the pool/foam parties and dance parties at night. There is a club there but I wish the music had variety. Overall, it was a great place to be and the staffs made it welcoming. I love the fact that the buffet had local foods or dishes that I recognized. I love Dominican culture. I would love to come back with my kids so they could see first hand a piece of their culture.

I liked this hotel, the staff were friendly activities were decent. Cons would be that there really can be a huge language barrier since some staff either barely speaks English or don’t understand it at all. Despite that they were all great spirits and mostly smiled. Some will try to help before you ask for help. Booked the basic room and they upgraded us which was amazing. I had a really bad runny stomach and diarrhea on day 2 which lasted most of the evening onto the next day, but was good by night of day 3. Could have been a bit of food poisoning but I’m not very sure.

The service and the staff was amazing. Best experience i had in traveling. I would recommend this hotel to my family and friends at anytime. I love the customer service i received and the hospitality from the staffs at all times.

Wow, What A Surprise...Everything Went Great...Love this Hotel...We Were At the Beach Villa...Close to The Truck, Food Area...So Many Lively Pools, 3 of Them...With Entertainment Galore too...Fantastic and Plentiful Food Options at The Lobby Buffet...It Was Such A Terrific Food Option...Took Many Pics of This Enonomous and Tasteful Buffet...Everyone was so Nice, Friendly and Attentive in The Dominican Republic...Unforgettable...And The All Day and All Night Amazing Entertainment with Nightly Dancing, Afterwards...Never Boring ... Also There is a Casino and a Dance Club nearby too...Lots of Shopping, Stores in the Village Nearby....Its A Great Vacation.

The first room we stayed in was run down. The bed had to be a least 20 years old and rock hard causing my entire body to hurt with only one sheet on it. The pillows had a weird smell and I had to hang on to the edge of the tub to get in and out of it because it was raised. The shower had no curtain to hold in the heat or water, just a pane of glass that went half way across the tub. There was still hair in the shower from the previous guest. The room was run down and dirty. Dust and mold on the walls. The air conditioning didn’t really work. Our second room was “renovated”. There were already buttons missing off the couch. We killed mosquitoes every single night in our new room. There was mold and dust around the air conditioning vent. The maid only cleaned the room once while we were there. There was a weird smell in this room that never went away. We were hounded multiple times a day every day to buy something, from spa to excursions to time shares. It was annoying and extremely unprofessional. Made the resort look even worse than it already was. The seaweed ruined going to the beach. You could see the repairs that were done around the resort were just quick fixes instead of proper repairs. The internet was constantly going on and off. The buffet was boring by day 3 and ceiling fans would’ve been nice instead sweating through every meal and swatting away mosquitoes. I would not recommend this resort. Way too expensive for what we had to go through. Not an enjoyable experience and would never recommend. We will never return.

We were at this resort about 10 years ago. It was a good experience. This year I was surprised and disappointed. The room needed repair with old furniture. The rusty air conditioner that blew but did not cool the air. A dirty bathroom with traces of mold. A huge number of mosquitoes entering the room from the air ducts because the windows and doors were always closed. Quite a poor selection of food in restaurants. Cheap and not interesting entertainment. The total hotel rate is no more than 3,0 -3,5. It seems that the owners of a hotel chain prefer to make a profit without investing anything. The beach was covered with seaweed that bad an unpleasant smell.

My initial booking was for a fairly decent price but when I got on location I was being offered upgrades to a newer room which I initially declined, but when I got to assigned room I saw why I was being told to upgrade. I did so immediately and had to pay which was very disappointing! The newer room was way better compared to what we offered. However, it was also standard for what you expect to get when booking an all inclusive for 1 week with your children! Or just in general. Those other rooms shouldn’t even be on the property. They are an absolute disgrace!

Very accommodating staffs, though I’m not fluent in Spanish language but they communicate well in English, food was satisfactory, hotel was always clean, service going to lobby and to the beach was great every 5 minutes, I will definitely recommend this resort.

I have absolutely no complaints about this resort. My trip was from June 1-8, 2025. The resort is very clean. The rooms are clean and water pressure was great. Food was also good. No complaints. Only complaint is the ocean. I did not go in as it was covered in seaweed. The poor workers were there day and night cleaning the ocean. Besides that, I would highly recommend

I was thankful to be at the Grand as this resort has many other vacation packages to chose from - i liked that the pool and beach were close to each other.The Truck has good takeout food! Was difficult to reserve earlier times for the specialty dinners as we had children 6 and under.Greek dinner the best! I liked that there were only 3 levels. The fridge was stocked daily with enough bottled water, pop, 2 beers.Daily housekeeping for 1 person was good. Shower water always hot. If you didn’t return your towel + check it out, you’d be charged $10 USD. Electric transportation Always available.Some difficult to use with stroller. Kids water park nice with lifeguard. Alcohol has a low %. No drunk people seen??.Food very good- fresh and a lot. Going home It was a rush catching bus transportation back to airport. Ask at front lobby for bracelet to be cut off. I do have to say -there were 2 cockroaches in my room.

We spent a week at the Bahia Principe Grand Punta Cana last week for our 2nd time in a row with a large group. The staff are all fantastic and are always accommodating for anything you need. The casino, Disco & Sports bar is a huge bonus for something to do during the nights. The pools are always clean and warm and there are lots of activities around the pool especially the beach pool. The newly renovated rooms are amazing. The shower, the beds are really good. The food at all the restaurants we ate at was very good overall. The service at these restaurants is very good considering the a la carte restaurants are all included in the price of these trips. I would highly recommend this resort. If you are looking for a more relaxing, quiet vacation, I would also highly recommend the Bahia Principe Ambar resort! very nice resort as well.

We had a great time at Bahai Principe Grand Punta Cana. The staff are warm, friendly and very willing to accommodate their guests. We will most likely return some time in the future. The weather was always nice even though it rained off and on for a couple days

We had a great time at Bahai Principe Grand Punta Cana. The staff are warm, friendly and very willing to accommodate their guests. We will most likely return some time in the future. The weather was always nice even though it rained off and on for a couple days

We had a fantastic trip! Highlights include: - stayed in renovated rooms closer to the beach - thoroughly enjoyed breakfasts at the restaurant by the beach - beautiful beach, water and fun water sports - very clean grounds as staff worked all day cleaning - very fun animation activities if you are interested - played pickleball every morning! - enjoyed lots of walking around the beautiful enormous complex - friendly staff throughout Suggestion for future guests: bring and wear bug spray at night if you are prone to bug bites This is our second time at the Bahia in Punta Cana and we will definitely be returning!

The beach very beautiful. The meals good enough except Japanese restaurant. For the room service not good.They don’t give enough bottles of water to drink.I asked for water but waiting for long time. The first room has a bad smell. They changed an other room for us. It’s ok.

The food was Plentiful and tasty. Rooms were pretty clean. Had no wifi in my room. Depending where you were sitting by the pool, wifi was a hit and miss. Although there are signs not to reserve your seats by the pool or at the beach, people continued to set their towels down and go back to bed or to breakfast. Because the resort is so big, i found that staff were not very social. I feel that Punta Cana (Bahia Principe) has become very commercialized. It's lacking the carribean feeling.

The room we were in was tired, shower did not drain, safe did not work,. There is a huge mosquito problem in the lobby areas We rarely had cutlery on our table at the buffet and the staff did not seem to care

Loved everything about it !! Nice place , friendly staff, very well organized and super clean. Loved the entertainment. The beach was beautiful.Highly underrated this resort. Love the food truck !!!!!

This isn’t a fake review, everything was perfect. The staff and service was all friendly and funny… the beach, pools, and walkways were as clean and colourful as the pictures… and the food was better than average. Do not listen to the people complaining.

Debbie was deported from PUJ airport to Ottawa Canada because she couldn't find her passport so we got traumatised. Finally she got back but it ruined our vacation. The hotel got our room wrong at 1st. Once everything got straight we loved our room. The hotel and entire resort is beautiful we just had such a horrible start.

Last year we stayed in an older "house" and while it was quite nice with a canopy over the bed and terra cotta everywhere, this time around the newly renovated house (#10) closer to the beach was gorgeous. Spotless! Decor all in beige and cream with ratan lighting, minimalist decor, very tidy. Staff was great, the odd grump but most were so kind and so welcoming. Our room was always cleaned up spotlessly with fresh towels and fridge stocked. Food was as expected. We're not fussy so always able to find things to eat. Breakfast was our favourite, omelette guy and smoothie girl were our highlights to start the day. Omelette guy would sing to us with a beautiful voice and smoothie girl was just the sweetest. Pick of 3 restaurants, we did seafood restaurant and loved. Mediterranean was so-so and Japanese was not so good. this time around we discovered the Bavaro next door (via beach) has a lunch buffet that we could also go to and it was very good. Amazing view and a great hostess Elisabetha. Beach was beautiful. Some days alot of seeweed so we would walk up the shore to swim. some days no seeweed and gorgeous clear water. We would go early each morning (6:30ish) to put towels on our chaise lounge other wise you would not have a good spot come 9 a.m. I'm pretty sure some people leave their towels on the lounges over night! It was worth it to see the sunrise each morning! We are not pool people but the pool areas always look like a lot of fun. Check in both years have been extremely slow and you can see a lot of peoples getting frustrated checking in, so be prepared for that and all will be great. Your'e in paradise, enjoy!

We had a great time at the Bahia Principe Grand Punta Cana! Our room was awesome for the 5 of us! A family with three daughters needs two bathrooms! The resort was clean and well kept. The food was pretty good. The Indian A la carte restaurant (Thali) was our favourite!!! The entire staff was friendly and the entertainment was excellent! A great time enjoyed by all!

WE had a great time and actually liked this resort more than where we were last year - Fantasia. There was more to do, lots of choices for food and lots of pool space with 5 pools. Not having to get up early and save a space at the pool was amazing. The beach is always the best. We upgraded to the beach villas that were recently renovated. They were lovely. My son loved the surf pool but it is not covered in the price of the resort. Our only complaint were the large amount of mosquitos - so take bug spray and by the gym and one of the buffets it smelled like toilet water so we avoided both spaces. Food was great. Loved the Japanese Teppanyaki

We really enjoyed the food. It was always very fresh and tasty. The resort staff were very friendly and helpful. They kept the ground very clean all the time. The entertainment crew were fabulous. They did an amazing job entertaining everyone

We had a great trip and happy that we did not listen to all the negative comments. The Pros: Nice beach and great food. Golf cart were handy to get from lobby to beach. Nice room close to 2 pools with swim up bars. Our Catamaran and Dune Buggy excursion were awesome. The A la cartes were great. The Japanese was the best. The Cons: Too many people on the beach. Could not get a lounge chair unless you went early to reserve one. Mosquitos in the lobby and one of the restaurants smelled like sewage. All in all if you stayed away from lobby and that one smelly restaurant, then you would have a great experience. Unfortunately if you did not put a towel on a lounge chair like everyone else, you would never get to sit in one.

The resort is really too big. I hate it when you have to save chairs — but if you didn’t there was no way you would get chairs at the pool, and forget getting something by the beach Buffet food was never hot. Rooms are dated but service staff are excellent. Would I go back - unlikely. Would prefer a smaller resort with perhaps adults only.

We don't usually do reviews, but I think this resort warrants one. Overall resort is just average, what might have been a 5 star at one time, is maybe a 3.5 now. There are many upgrades needed in this resort, granted some have been completed and are still on going. Our room was a renovated room, which was very nice. The buffet restaurants definitely need some TLC, they are showing there age as well as some unpleasant smells which doesn't fair well when trying to eat. A La Cart restaurants were nice and food was good. Pools have algae and mold in them and never once saw anyone cleaning them in a 2 week span. You can never judge things on reviews alone, but, read and take the average experiences from others.

The Bahia Principe Grande Punta Cana was badly in need of repair and maintainence,. Both of the buffet restaurants had areas in which the smell of sewage was overpowering , table and chairs were worn, broken and chipped. Food was generally good but constantly running short. We had one of the renovated suites and as such was pleasantly appointed and roomy. A lack of ventilation in the bathroom was allowing mold to form in the corners of the shower and under the sink. The beach pool and beach were over crowded and lacked space for the number of guests booked in. Central pools and deck areas weren't as crowded but the 2 pools were serviced by 1 washroom with 2 male and 2 female stalls, for several days this area was flooded by overflowing toilets and had fecal matter floating in it. None of the stalls were lit as motion sensor switches had been removed and covered with steel plates.Pools had algae coating the perimeter drains and large areas in the center of the pools. Some staff were very helpful but many were just marking time. Upon arrival the resort looked fine but after a few days of constantly dealing with issues it became obvious that it was severely overcrowded and lacked the amenities for such a volume of guests.Meals felt like cattle calls with long lines, no plates and missing items. A LA carte restraunts were rushed and not pleasant dining experiences. To sum up the experience it was crowded and rough around the edges like a cheap carnival. 3 star resort at best.

There is so many mosquitoes my husband covered head to toe with. Wealth please bring mosquito repellent We had an issue with bugs and bad smell in our first room the next day they moved to another next to a construction site that was jackhammering at 7sm The only thing that ok was the food good the room was clean the beach is nice

Excellent food...clean...comfortable rooms...organized...great beach....lots of pools....12 a la carte restaurants...super buffet.................................................................................

Never once did we find a beach chair. Bug bites are horrible and every single person had them. Food was great. Pools were great and found chairs most of the time. Staff was amazing and a lot of fun. Rooms are decent, but always missing coffee for the morning.

The hotel was HUGE. The buggies were constantly around so no trouble getting around. Rooms were nice, we were in Villa 2. Always stocked fridge and towels. Room service for extra items was quickly delivered. If your staying at Grand Punta Cana you don't get access to all the other hotels within the Bahia Chain. It's the lowest tier resort of the seven hotels. Beach was beautiful but chairs were over crowded and on top of each other. If you weren't at the beach by 6am good luck getting a seat. That goes for the pool also. Unfortunately the food was terrible and service during meals was not great. Everything was overcooked or sometimes raw and constantly the same thing. The A LA Carte restaurants were decent minus the Greek one - awful. Tons of mosquitoes so if you don't want to get eaten alive, go inside your hotel by 8 pm. We had a baby so we didn't stay for entertainment because we didn't want her to get bitten by mosquitoes. Never had an issue with getting a towel. The Staff at the resort were very kind. I would definitely stay at a different hotel within the Bahia chain. I would suggest to pay more and get on the luxury side. Overall, although we had a really nice time, the weather was beautiful. We went in January 2025.

It was so nice to unwind and rejuvenate after a very stressful quarter of my job. Kevin was very helpful in sending us the required information of what was required and information details on the resort we chose. It was a last-minute interaction we received the information pertinent to our destination of choice. The hotel itself was lovely the grounds well kept, a 4-star review. I've traveled to Turks & Caicos, Bahamas, but was looking for a reasonable all-inclusive, trip with nice beaches good weather, and good food. The grounds were impeccable, rooms were decent, the pool was great, beach was nice, but for this resort possibly due to previous weather events very narrow and busy. Walking a couple of minutes, beach widens with more room. Ocean was beautiful, but I would pick a different location next time based on two things. Comfort and surroundings on the beach and mosquitoes. I was fine the first half of the trip but have several bites that are causing me a grief, and I am from Northern Ontario home of mosquitoes and blackflies lol. We managed but based on these two factors would choose a different resort. Food was good we managed to find something we liked everyday. Much better than Cuba! Great job for giving us the necessary paperwork we needed to enter Dominican but better customer service in giving reviews and a more personal review or extra effort on showing the pros and cons and personal reviews was needed.

The hotel met our expectations. Check-in was quick and seamless as we had checked in online prior to our trip. Our room was lovely in a great location. The property is huge but we enjoyed our walks and when we were tired the shuttle was convenient and came by every few minutes. The grounds are beautiful and well maintained. Food and service was great with one exception. The system in place at The Truck or La Isla with ordering online and then waiting for food was disorganized and does not work. There were people lined up 5 deep with up to 20 orders ready to go on the counter but they were serving directly from the kitchen instead. It’s a disaster. That is my only complaint about this resort. Otherwise I highly recommend it, the beach and many pools are great, food was excellent. We enjoyed our choices of a la cartes, also booked in advance online. Only one day we walked around for almost an hour looking for lounge chairs at every pool and the beach. We resorted to what is not recommended reserving chairs in the early hours as everyone else does. Great resort, good service, good location.

A family friendly resort that was perfect for my crew of 5. We stayed in a 2BR Family suite that was large enough to accommodate my 3 teenagers without feeling like we were on top of each other. King bed and 2 sofa beds were comfortable and 2 large bathrooms was gave each family member there own space to get ready. Beautiful clean pools that provided a great place to relax or go to the beach pool where the atmosphere was energetic. The beach is beautiful, albeit busy and narrow, we always found a place to chill out. The a la carte restaurants were delicious (especially the Garden Grill) with the buffets having a good variety of items. The grounds are large but very manageable to walk. The trolley system is quite efficient and comes around frequently. A wonderful and economical vacation for a family looking to relax and enjoy the sun and friendly people.

I cannot stress enough how awful my stay at this hotel was. From the very beginning, communication was a nightmare. The staff, aside from the receptionists, spoke little to no English, making it extremely difficult to get anything done or even ask simple questions. The language barrier created constant frustration, especially when dealing with the people running activities by the pool. On the third day of our stay, we found ourselves unable to open the room safe. After calling the security team, they came to fix the problem. When they opened it, we discovered that 5500 pesos had been stolen from the safe. The situation escalated further as the head of security did not speak English, and we had to rely on a translator to communicate. Their response was unprofessional and infuriating. They promised an investigation, asking us to wait 72 hours, but after that period, we heard nothing. When we followed up, there was still no resolution, and ultimately, they took no responsibility for the theft. In the end, we lost our money, and the hotel showed no effort to rectify the situation. We were left feeling completely abandoned and disrespected. Save yourself the trouble—stay somewhere else. This place is a nightmare.

I went to this resort December 2022 and loved it. We went back last week, December 2024 and a lot has changed. Overall, it is very run down and under staffed. I got the feeling it was next to be renovated as I know some of the other resorts on this property have been renovated in the last 2 years. I would pick a different resort on the property next time. We went to Aquamarine in 2023 and liked it a lot.

Just to put context on me and my family, I have been working 2-3 jobs to pay for this lifetime vacation for me and my family (wife and 2 kids 16years old boy and 19 years old girl). First everything went well with airport and flights. The problem started with arriving at the Hotel Bahia Principe Grand. First deception is that none of the request I made for room were granted – Close to Beach – upper floor - at least 1 room with 2 beds. NONE of this was given we were really far from beach and put on the first floor and my son 6foot 1inch had to sleep on a rollaway bed for the first night. This was a real letdown; I know request for rooms are not guaranteed but none of the 3 request is a big big disappointment. After the first night my son told me the rollaway bed he did not sleep well, so I decide to go to the lobby and demand another room. THIS IS WHERE THING WENT SOUR AND WERE I WAS PROBABLY TRICK, EXPLOITED, CHEATED OUT OF 450$ US DOLLARS BY BAHIA PRINCIPE FRONT DESK STAFF. When I ask for another room, I was told it was not possible except rooms in the newly renovated room called Premium room. I ask the person at the front desk is these room right beside construction site because I notice on the first day that there was lots of construction on the first day, the person at the front desk told me and assured me it was not, so I trusted him and paid the 450 dollars for the room upgrade so my son would not have to sleep in a rollaway bed. Once we arrived at the room 3112 in Villa 3. I saw that I was lied to and deceived by person at front desk, this room was the closest from construction there was and my kids (Teenagers) who like to sleep in the morning were not able because of screaming construction employees at 7h30AM and heavy construction starting at 8hAM every morning. Also, my son made me notice that they had small ants in the room. The 3rd day my son told me, Dad this vacation was supposed to be to relax, rest and fun. This made me very frustrated, so I went to the front desk again because I paid for this not acceptable upgrade and lost 2hours on day 2 to move all our stuff, I ask the front desk to find us other rooms and they said resort was full!!!!!!! So I demanded my 450$ back and they said it was not possible. So at this point I was very upset and try very hard to not let this ruined our vacation but this was not the last story of these room from HELL…… 3rd night 11hpm Room 3110 my wife goes to toilet and then I ear screams, big big insect cockroach in the bathroom I try to kill it and could not it lodge itself under the toilet, I call front desk and finally at 1h30AM someone show up with a can of Raid, spays under the toilet and leaves. 4 day we notice a refrigerator is not working called front desk but never got repaired all 8days we were their also we notice really bad smell in room that’s when I notice bad stains of MOLD all over our selling in the room….Also the air conditioning in our room was barely working I had to hop in the shower 2 times a night and take a cold shower so I could sleep!!!! At this point if it would a been possible to leave this resort I would been out off their in a heartbeat. Unfortunately, this story is not over. When had visit from cockroaches for the next 4 nights, again my wife went to the bathroom at 1ham et another cockroach so I called front desk they said someone would come, 2ham nobody shows up, so I had to go cockroach hunting at 2ham after I that I did not call front desk anymore and killed every cockroach we had in room. I went back to front desk but was not taken seriously for bugs in room, bad smell and mold also they told us old refrigerator and air conditioning is normal , which was not because my kids room was so cool and refrigerator too. I did try to reach by email TripCentral to the person that I had as email contact when I purchase my vacation but like the resort, they had my money and where not interested in helping me. I that time I just gave up with front desk and TripCentral to recuperate my money 450$ because I was trying to enjoy my vacation. Is there anyway I get my 450$ US dollars back and some kind of compensation from tripcentral for leaving me there and not respond to my emails. I HOPE A GET A RESPOND FROM THIS

We stayed at this resort in June 2024. Overall worth the cost. The grounds were well maintained. Abundance of food and options for all. Staff were kind and tried their best to help when needed. The resort is quite old with some issues which required attention like room updates, leaking ceiling, appliance not functioning but were fixed for us. No room service available. Food truck has awsome snacks . Pools were clean, seaweeds were cleaned daily. Would definitely return but not in June due too extreme heat and massive amounts of mosquitoes.

Our room flooded water pouring through the roof our 1 year old daughter slipped on the huge puddle on the floor smashing her head hard. Requested a new room as water was coming through the ceiling and they began to say someone will be up with a mop and bucket soon. Again I insisted NO I’d like another room and they were annoyed at my request it’s 9pm now and I’m waiting for a new room they placed a family of 4 with two small babies on the third floor having to hike 3 flights of stairs with strollers and beach/ poor gear. My daughter had sever allergies with anaphylaxis I emailed the hotel prior and they said go to guest services for a special card to give the chef.. (so I felt confident when booking) when I did the chef couldn’t confirm anything is there was egg in dishes or milk or nuts all three very severe allergies .. my poor daughter ate hardly anything all week I felt awful.

Here is my honest review: This is not a 4.5 star hotel. The rooms are outdated but this was not the problem. Lots of mosquitoes in the room and the room is dusty and was not clean! Avoid first floor. Sewers smell in some area of the hotel even in the main buffet. We booked a superior suite, it is better to book premium if you really want to stay in the hotel. I have been to a 3.5 star hotel in Bavaro and never saw a bug on the floor. The stairs to my room were always dirty with dead bugs. Not fun having to sit in the terrace where they had entertainment at night and be bitten by hundreds of mosquitoes. Management should do something. The bartenders, the reception (Catherine and Valentina) and the waiters (Elisabeth) were very kind. There was entertainment at the main pool next to the beach every day. The beach was ok. The Garden grill, Japanese and Mediterranean restaurants were good, I did not like the Brazilian restaurant, I was disappointed. All in all it was an ok vacation because we were a big group, I would not go back to this resort.

Very convenient location, lots of delicious food and drinks, no lines on main and beach restorans. Beautiful resort, nice beach, lots of green space everywhere!!! Definitely come again!!! Thank you very much ???

The rooms are old. We are a group of 12 people. We had to change 3 rooms at the first night, we couldn’t sleep because of the mosquitoes everywhere even in the bed! The grand floor is the worst . We moved to the 3 floor and it was acceptable No one told us about the renovated rooms near to the beach that we can upgrade until we went there and they asked for 30 US$ extra per night! Otherwise the food was good and the service was good too.

The newly renovated rooms are very nice but we did have to pay extra to get the same room we usually stay in . We had no idea they were renovating and still are…. We still enjoyed our stay as we love the resort. They entertainment crew are the best !!! They are awesome ??

We stayed 10 days with glorious sunny weather. The grounds are impressive. Pools are very nice. The activity personnel especially the pool closest to the beach were great. The food was very good, lots of choices to eat, buffet à la cart or burger joint. All good. Our rooms were not what I expected. Very dated with many broken or not functioning items. First room a/c not working and very loud. Got a new room but took 5+ hours. Second room very similar to first but a/c was working. Room was full of mosquitoes. They fumigated but took a full day. Next day our room was full of mosquitoes again. Cleaning staff leaves room door wide open when cleaning. Asked them not to do so but English is not spoken by many staff. So ongoing mosquito problem. The check in process should be reviewed. It took so long and was archaic. Many visitors were visibly angry with the process. Not a very good first impression. Would I go back to this resort, yes but would upgrade to better building. The Punta Cana Grande or Bavaro need to be upgraded.

Do Not Stay Here ! This was hands down the worst Resort I've ever been to ! The customer service was horrible!! The rooms were disgusting ! Line ups for everything. We were lied too over and over again. Never ever have I been treated so bad. Our friends room was leaking from their ceiling. Nobody would help us. We paid for excursions that we were lied to about. We waited 3.5 hours to check in and the manager refused to get us water !! They just don't care at all !

Do Not Stay Here ! This was hands down the worst Resort I've ever been to ! The customer service was horrible!! The rooms were disgusting ! Line ups for everything. We were lied too over and over again. Never ever have I been treated so bad. Our friends room was leaking from their ceiling. Nobody would help us. We paid for excursions that we were lied to about. We waited 3.5 hours to check in and the manager refused to get us water !! They just don't care at all !

This hotel was better 10 years ago. 1 out of maybe 15 staff spoke English. Not enough staff, long waits for buffet, drinks, questions to be answered, when a complaint was lodged NOTHING was done about it, no wifi in my room, husband's jacket was taken, pool and beaches was like being in a sardine can. Will never come back to this resort.

Background: We were four friends, in our late 50s, visiting the resort to get out of the Canadian winter. We chose a direct flight from Ottawa and 10 days. February 11 to 21, 2024. Both couples are well traveled and have visited many all inclusive resorts over the last thirty years. Beach and pools: We spent all the time at the beach. Some sand washed away and the beach is narrow, but the quality is excellent. It is very busy and to get the best chairs requires getting up at sunrise and placing towels. Space opens up after lunch. Services: All excellent and we unfortunately required medical attention for one person. The doctor was excellent and she was sent to a local hospital for review. Medication and treatment administered and she returned in the afternoon. A good lesson for those who wonder if medical insurance is worth it. Cost would have come to $3000USD. The insurance settled while they were in the hospital. Tons of excursions. We favour renting a vehicle and doing our own thing. Not advised for inexperienced travellers as there is some unrest in the neighbouring Haiti. Food: We booked five restaurants. Thai is fusion but highly recommended. The best is the Brazilian style meat on skewers. Simply excellent. All the restaurants are good. I do recommend to either skip desert or go with fresh fruit. I'm not fond of any of the deserts served. Having said that though, North American pallet loved the baked pastries, jellos and chocolate deserts. There is always very good ice creams as well. The buffet is very good. Choices are vast and there are also rotating and fixed stations for fresh cooked food. Some conduct of guests can be better. Rooms: We had Junior Suits. Good enough and we had no issues. Our electronic door lock had a flat battery one afternoon, but maintenance smoked up on a bicycle and fixed it very quickly. Value: Gone are the days of deals. But I would say it was reasonable for the value: $250/day all included. Property: The property consists of six hotels under one umbrella. It is very large and we did a lot of walking. There are electric carts going up and down. We enjoyed the gardens. Many shops on the property as well. Recommendation: It is very busy and maybe not for people wanting a boutique or small property where you get to know the staff and guests. However for a family with kids or a group it is recommended.

I've been going to the DR Bahia Principe for years! I've stayed at the Ambar, Turkesa, Fantasia and now the Punta Cana and this last one NEVER again! Much lower quality of food and service that I'm used too at the Bahia! Buffet staff completely ignored us every meal although I had been tipping very well as usual! Not worth it at all!

The resort is quite large ! The grounds were well maintained. But the room was just ok . When we got in we had no TV remote and the safe box was not working. Got it resolved the next morning. The beach is amazing ! One big problem were chair availability. If you got to beach or pool after 8 a:m , you had no chair ! We had to be there before 7 a:m to reserve one with shade , like everyone else . Even though there are signs everywhere saying-no reserving chairs . I think there should be better management with that . We noticed people reserved chairs near the beach and didn’t show up till afternoon . Not right ! No complaints with the food . Overall a good experience.

This was my first all-inclusive vacation and first time away in a long time so I did not know what to expect. The grounds are beautiful and the staff lovely and very helpful. The room was ok but a few disappointments: beds and pillows uncomfortable, leak in the bathroom and TV reception poor. We had to call the front desk 3 times to get a remote for the tv and our room cleaned on day 2, then housekeeping left no toilet paper on day 3. It never occurred to me to ask for a different room. The food was ok, not great. A la carte restaurants definitely better than the buffet. And one area of the seating area of the buffet had a weird smell. The beach was glorious and swim up pool bar a nice novelty but I much preferred the ocean. I would definitely go to the Bahia Principe again but next time try the Esmeralda.

How this hotel ever got a 4.5 Stars is beyond me.. I honestly have no idea. I have been travelling at least once a year for the last 30 years, and this is the worst hotel I've encountered. The rooms were ANCIENT, but that would be ok if they were actually clean. I wasn't willing to take a bath in that bathtub, disgusting! The resort as a whole needs to be refreshed, doors in any of the bathrooms are disgusting and dirty. Food was cold, everywhere, ALL THE TIME. Beach was sooooo packed, you can't get a chair unless you get up at 5:30 in the morning, SARDINES on a beach!!, incredible.. Forget about any beach sports. Massive resort, no bathrooms at pools or near the beach (ONE pool, far away, close to the main lobby, had bathrooms). Bars at main pool were so packed, it gave a new meaning to the word 'all-inclusive', it's more like, do I really want/need a drink? And no servers were seen (aside from one day at the beach).. The only 2 good things about this place, is they have trains running frequently for this CITY of a resort.. And obviously the staff was all smiles and AMAZING! Definitely would NEVER recommend this place to anyone. (The only good restaurant was the Indian.)

Service was terrible, from front desk, customer service and managers! The service in the buffet was even worse! Food was always cold and not cooked, even coming right out of the kitchen! Allacart restaurants we not even decent. As for the rooms, multiple rooms including ours was infested with bedbugs!,,,,,,,??? You couldn’t even get near the beach, so congested no chairs. I would not refer this place to my worst enemy!

Not the best for seniors. Pool Loungers difficult to get out of. No chairs to sit. Buffet food was cold. Rooms dated. Staff were excellent. Grounds beautiful. DO NOT TRUST the team selling adventure packages, they lie. He sold a parasailing package claiming 3 people can go, but were told by the operator only 2 can go at once. We booked the surf pool and was told they would charge it to the room once it's used. It was charged to the room immediately with no refunds. Won't be returning

Very large resort - luckily there are carts to take you around. So much to do. Great entertainment. Great a la cart restaurants. Clean. I would have liked better service (we did tip). There were lots of flies at night biting us, even with bug spray. The spa was very nice.

The resort had beautiful buildings and the bloomless landscape was in winter season so could not be rated. The rooms were old, the mattress was terrible and should have been replaced five years ago. The shower/tub was slippery and not suitable for seniors. The housekeeping staff left the laundry and trash in the villa lobby which I found distasteful. The food at the buffet would have been delicious if it was properly heated. The beach/pool loungers were not suitable for seniors. It would have been better to have some tables with umbrellas and chairs too. The one thing outstanding was the service provided by the staff

The hotel rooms, grounds, swimming pools, entertainment facilities, beach and grounds keeping were wonderfully kept and plentiful. The foods at the buffets were plentiful and offered many choices. The largest disappointment was with the large number of registered guests greatly outnumbering the available space and facilities to a point that long lines occurred for seating at meals, dinner plates were unavailable until kitchen could retrieve in used plates for washing for guests awaiting dinnerware and cutlery after waiting in long lines to access the room and be fortunate enough to find a vacant table even if still soiled. The lounge chairs around the pools were plentiful however were greatly outnumbered by the amount of guests trying to obtain one. The amount of shade available around pools was sparse and as such lounge chairs were in most parts subject to far to much sun. The beach area was always overcrowded with people trying to find space with an unoccupied lounge chair. The ocean was usually quite rough as it is open to the full sea.

The rooms are absolutely disgusting! Very old and rundown. They do not spray for bugs and everyone got eaten alive. The food, pools and grounds were absolutely wonderful. Service is terrible. I do not recommend this place.

The grounds were well kept and rooms were clean and spacious. Disappointed we didn't get king bed just two doubles which were comfortable. Food and drinks plentiful and lots of variety available. The staff was courteous. We were locked out of our room due to low battery and it looks three times returning to lobby for staff to fix it. I insisted on someone coming back to room..other than that it was a good holiday.

Lots of great things about this resort a few being pizza and charcoal hotdogs and burgers at one of the pools everyday alacartes are good except the fish market restaurant. It’s a big resort so you need to take the trolleys everywhere food in the buffet is good nice variety lobster 2 nights a week rooms were quiet and clean however outdated.

Not at all what we expected. People smoking everywhere, unfriendly and unhelpful staff, poor service and mediocre food. Beach was nice and pools ok but not a place I would ever return to. The food was just OK but nothing special. The pool bars ignored you unless you gave them big tips. Room cleaning was a joke.

The grounds were beautiful and kept clean rooms were also clean the staff were friendly and tried to help u if you needed help the express checking was great did not have to wait long to get our room we will be back again love this resort

Transport from airport: good Reception: unorganized and deceptive Reservation was incorrect Rooms: 1 was old and dirty, 1 had cockroaches. 1 had to be upgraded because it was dirty. Didn’t even have batteries in the remote. We bought our own after 2 days of asking. House keeping: Accommodating Food: Always cold and poor Quality Beach: Very good Pool: Very good It might be the time of year but…..my husband required medical care because of numerous mosquito bites that caused infection on this legs and arms that will be leaving’s him permanently scarred according to his doctor. This resort should not be recommended by your company. Your 4.5 rating is more than misleading!

Great resort, fantastic beach,very friendly people and nice entertainment.The only negative thing was the maid service- did not replace spare toilet paper,not enough towels,fridge not restocked with water.

I typically vacation in Cuba, but thought I would give the DR a chance. Check in was slow. We kept getting moved to new lines then ignored. We finally got to our room, and it wasn't cleaned from the last guests. We found some of their clothes still in the drawers. When the ceiling was leaking water, we called maintenance and they never came. Not enough loungers at the beach. Had to be there before 8am to get a spot. The pools were great. The liquor options were not much better than in Cuba. Food in buffet was good. Enough variety and quantity. The resort is massive. Their maps aren't updated. They keep moving the a la cartes. I wouldn't go back, but it didn't stop me from having fun.

Every thing was good 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111

I had been to this complex twice before and it had changed into complete craphole. Uncomfortable beds, cleaning stuff that cleans room only if its convinient for them, cart drivers that only stop on their stops and will ride past you even if you flag them unless you are a cute columbian girl or one of their buddies. then they can stop in the middle of a route and spend 5 minutes chit chatting with them with people in the cart waiting. Rude jaded stuff at the restaurant and bars, a reception desk that does nothing to fix issues unless you come to the lobby and start very noisy scandal. Absolutely attrocious food that had poisoned my family and we spent 1 week of 2 going back and forward to the hospital to deal with major food poisonning, both my kids and my wife had to be hospitalized with iv and it costed 6k+ usd to my travel insurance. Beach was ok but it was full of sand flies that covered legs of people with hundreds of red wounds. Pool was ok, but a lot of tiles were broken off on the bottom and my kids cut their feet on sharp edges and had to walk with bandaids for a day. Hotel had 2 working coffee machines, ones where you hit button and get automatic coffee. No expresso bars anywhere. Forget about fancy latte or anything else along those lines in a country where they grow coffee. Aparently thats too much to ask. A buffet only has a couple types of tea. They serve coffee only at breakfast. They will not bring you coffee any other time. And of cause, no decaff... To make things even worse, they had very bad free wifi which pretty much make you buy paid package which promisses up to 9 devices access to it, but nether me or people at customer service were able to connect any devices beyond one i had paid for it with and they told me they will reimburse the charge. Guess what, in order to do that, they tried to make me sign paper that forbids me from saying any negative things about that hole of a hotel. Oh and they did not tell me that this is what i am signing. They just said its a report that i submit for refund. I torn it into pieces and thew it in their faces. Last, air transat staff were rude and unhelpful. They used to have people who could speak fluently with you, but not any more. Now its couple locals who sit and watch youtube all day and have 0 interest in helping you. They were so rude that they started mocking me and my wife when we did not understand what they ment when they were talking to us. I will not going to ANY BAHIA PRINCIPE hotel ever never again.

Terrible . After we paid for this 12 day holiday , we were advised that there would be minor construction happening . It was major construction , and anyone going to the beach pool area or beach would have been affected as trucks , cement trucks , drill gamers ,all day long .

This was our 3rd visit to the same hotel. We will NOT be returning to your hotel. Staff very unfriendly. Not eager to help or help at all. Service terrible at buffet meals. Food was always on the cold side. Can certainly tell cut backs are in hand as little fish noted on menus especially at buffets. Used to have smoked salmon every morning. Think I saw it there 3 times on our 12 night stay. The salmon that was there looked greasy and very unappetizing therefore never having any. The most annoying was your construction that we were told was minor. Well jackhammers, cement trucks and constant noise was heard well into our nights. We were told it would be from 8am to 6pm well that was certainly not the case as we saw them working well past 9pm. Not to mention the construction dust always in the air especially around the pool. Calling the front desk for assistance was very slow and the internet was absolutely aweful. We could NOT get wifi in our room the entire time of our stay. Not even on our balcony. Could only access at times in Lobby which was a massive inconvenience. Often ran out of drinks at bar area by lobby and service there horrible. Was happy to leave and come home !!!

2nd time there, first in 2019.still a great resort! Food amazing, friendly staff and the trolley service is the best especially because the resort is so big. Took daughter her first time and she wants to go back with her family next time.

We stayed for 8 days in a superior junior suite. Room is dated tho we expected that. Service was good but you have to tip first to get a better service at dining and bar. Food at the buffet was repetitive but you wont go hungry. Tipped Housekeeping so service was great always made sure we had sufficient supplies like towels, tissue, water. Water in the pool was warm as it tend to get crowded, service at the bar was slow. Lots of mosquitoes especially at night in the lobby. Overall the hotel is nice, grounds are kept immaculate.

Terrible customer service. The hotel front desk give limited information. Customer service act like you are bothering them when you ask something. We didn't feel welcome or wanted in the hotel. You have line up for food and never enough. Also, you have to asking drinks and they never bring, they never give spoon and never have enough plates. No one wants to talk you.

Overall good experience however, some things to point out. We stayed in Villa 11 and the lighting in the nighttime was horrible. We had to use our flashlight on our phone to walk up the stairs. Amenities are dated and cleanliness was about a 6/10. Also, I have never experienced so many ants on a beach before. The workers pour people's leftover drinks into the sand. I understand it's difficult but, maybe get a bucket to pour the sweet drinks as it is a bit unpleasant. At times, the customer service at the buffet took a long time and there were times when we would not get our drinks. Also, please label your food accordingly at the buffet (people have certain dietary restrictions). On the positive side, the food was amazing and had a great selection. I, especially loved the pasta and omelet bar. We also, loved the pool and the waterpark for the kids. Staff was pretty friendly and accommodating and entertainment in the nighttime was good.

Overall everything is good, but need to train staff to speak English, was very limited. Also need to put proper labels on food trays. The beach needs to clean more frequently, too much seaweeds. Very nice lobby entrance, bar is easily accessible for all kinds of tasty drinks

Gorgeous mangroves, convenient locations of pools (though an area was undergoing renovations), pretty beach (though the waves are rough), nice room. A La carte restaurants are great, buffet is alright.