Grounds, pools, rooms, public areas are exceptional well kept and are being maintained 24/7. However the food is the same everyday. All varieties are being repeated daily which is not acceptable. The beach is not suitable for swimming.

The staff were always super friendly. Entertainment staff was great. Maintenance staff very courteous and hard working. Kitchen staff were always helpful and the food was amazing!! No complaints here!

We arrived with a party of 10 to celebrate my 70th birthday. Check in was quick and easy, rooms and resort were clean. All requests were accompanied by the efficient and friendly staff. Rooms were comfortable and the views were stunning. The buffet dining had something for everyone and the Al a cart restaurants were amazing. Pools were wonderful with great view of the ocean and beach. Really have no complaints about this resort and would definitely go back again

It was good, just don’t go during US spring break. The hallways were loud and the front desk did nothing to help with this even though we called several times. I wouldn’t recommend this resort at this time of year, even though their website explicitly states “no spring breakers”, this is not true.

We had not been to this resort for 15 years, the upkeep is outstanding, the employees are delightful. RIU should be ecstatic about how hard everyone here is working for them to keep this piece of paradise up to form.

The views, the staff, the entertainment crew all made this a phenomenal vacation. The service was excellent and always friendly and kind. I had a great time with the Rui fun crew and met amazing people

We really enjoyed Riu Palace as a multigenerational family trip - 2 young kids, parents and grandparents. Quiet, lovely resort with huge pools, excellent food, attentive friendly staff and clean, spacious rooms. Staff were lovely with our young children and very friendly (and patient with us trying to practice Spanish!). *We enjoyed the waterpark (over at Santa Fe) a few times - the small splash area is appropriate for young children, and the larger waterslides are only for >120cm tall (my little one was quite disappointed). Very impressed at the level of supervision from lifeguards. My only suggestions/comments: * Swim up rooms include small plunge pool which our children loved but only available for booking to 'adults only' (grandparents stayed here) and not bookable to be close to any other room type so we weren't able to stay very close by which was our original request. * Evening entertainment mostly involved going over to nearby Riu SanteFe for 'parties' that were not family-friendly at all. One evening was a 'kid friendly' show at 730pm at Palace but was very poorly done with terrible 'mascot' and awkward child-friendly characters. We would have preferred any cultural show or generic show that started before 9pm to enjoy/watch as a family. * For families or anyone wishing a quieter room, ensure you are NOT near activity pool nor overlooking Santa Fe resort walkways or pools.

We had a fantastic vacation...no complaints!! Staff was very friendly, from check in right thru to check out! Food was excellent, from the restaurants to the buffet. Will definitely stay here again! Pools were beautiful and the wait staff around the pool was great, especially Gary!! Thank you for making our vacation spectacular!

Hotel was amazing! Clean, large and luxurious. So many great food options. Family loved the fun water slides Staff were so friendly and service couldn't be better. Just couldn't swim in the ocean because of the dangerous undertow but the hotel made up for it with everything else. Thanks to Margaret from Hamilton for her help to recommend and help book this hotel for myself and my family. We had a great experience!

Long walk to pool which was fine, depends where your room is located, excellent food, tons of options to eat, having two hotels there, it was great, so many options Was very clean overall, I would go back, great for couples and families One of the best we have gone to I would go back

We went in May, the weather was perfect! If you want the best of so much selection of activities, entertainment, delicious food, great service, friendly staff, cleanliness is top notch, lovely rooms, beautiful views, this is the resort to go to May

Great time, with our crew. The views are spectacular, just wish I could have gone in the ocean!! The food at Japanese restaurant, was not very good. The buffet was fabulous!! Service was very good and staff so very kind!!

Best experience. Clean, very helpful staff, food is amazing and overall a great place for a vacation. Would have liked it much better if the beach had accessibility to go in the water ? Try it and you will not regret it

For the most part the hotel is very good. Food not up to the standards of Riu Palace PV. Towel guy kept.taking towels even while.l swimming in pool. No toiletries at front desk for those that loose luggage. Safe locked due to low battery and took hours to get someone to open it.

Beautiful resort, super clean and friendly staff. Food was good and plenty. Rooms are spacious but definitely not sound proof. 2 negatives, 1. Not enough bathrooms available and if you struggle with walking, they don't have the best posted directions. Overall, I'd try another resort before booking this one again.

I will premise this review by saying in general the resort was decent. Rooms are in need of some love but to be expected in an older resort. Food was decent. My biggest problem was the the fact that this resort was over run with spring breakers. The RIU policy says specifically that it does not allow spring breakers. Very untrue. I would say approximatley 70% were and they were obnoxious and drunk and rude. Spoke to the resort customer service and they basically said too bad. You could not even get into the adult pool or the bar associated with it. If RIU is not going to honor their own policy take it off the website. We would have chosen differently if we had known.

The hotel as usual was beautiful, we had a great room with a beautiful ocean view. The grounds were very nicely done with beautiful flowers and very clean. Entertainment was very good and put on wonderful shows. Dining at the buffet could use some improvement as the food was always the same, not a lot of variety, some of the people cooking need more training as some of the food was not cooked properly, like chicken needs to be cooked thoroughly and some were raw inside the same as with the lobsters they were raw, the grill where the food was being cooked were never cleaned so whatever they were cooking on it would be all black on the outside but raw inside. Actually one of the managers the night before we left came to talk to us at our table and asked us how they could improve and we told her the same things I just mentioned, hopefully she will convey the message and improve as she said she would

The Riu Palace is the flagship of the three Riu resorts in Cabo. We stayed there Jan 9-16. The resort is well staffed and kept very clean. No problem finding a chaise at any time of day. We ate at the main buffet most days. wide selection of foods and well stocked. We tried the Gourmet and Steak a la cartes and were pleased with the quality of food and service. The a la cartes opened earlier than the buffet restaurant and were on a first come basis. The poolside grill was great for day snacks. staff always available around the pool to bring drinks to your spot. The resort held activities poolside and music. We enjoyed the solo musicians in the main bar area. All in all, very nice resort.

Had an awesome time. Food is amazing. The specialty restaurants are really good but the breakfast buffet is incredible. Staff are very friendly and helpful we had most amazing staff on our floor. Pools are warm and inviting. The bar staff are great and make every kind of cocktail. Very good overall

My husband and I just spent a great week at the RIU Palace and the staff was amazing, the hotel is extremely clean and the food was pretty good. This location is not safe to swim at the ocean but the pools are very nice. Excursions are expensive but we went into town for$20 round trip by water taxi. Had a look at the RIU Baja and might try that next time as it’s a bit more modern. Would suggest NOT booking through Sunwing as they have the worst rooms at the resort and the flights are brutal. Even paid extra for Elite but still tight and extra for a private transfer which was 30 minutes late and the Sunwing staff are awful. Book this hotel through another provider and it will be a great trip.

Had a great time at this resort week of May19-26. Check in was quick and enjoyed the facilities right away! Drinks are good, not watered down and loved the reusable cups Riu provided! Best bartender was Paul by the pool, lobby and theatre! He was very attentive, never not having an empty glass. He has a great personality and made us all laugh every time we saw him…”we love you Paul”! Food was excellent, best buffet, great selection of everything you could want! Steakhouse was excellent also. We didn’t try the other a la carte restaurants. Resort is getting tired…pools need some work and the rooms are a little outdated. The resort is very clean, always someone washing floors, sweeping, cleaning the tile floors around the pool. Tons of staff! Keep up the good work Riu!

The Riu Palace Los Cabos is a great resort! We were greeted from the moment we arrived by our Sunwing Rep. when we arrived at the hotel we received a refreshment and felt very welcomed by everyone we interacted with. The people working at the resort were friendly and very accommodating! The weather was perfect! The company was great and the drinks were cold and the food was fabulous! The whole trip started off with great service from Sandra at Trip Central. She recommended the resort as we were kind of undecided as to where to stay. Her recommendation was spot on!

Review of Riu The Riu Palace facilities and property were all clean and beautifully kept on a beautiful ocean front property. The staff were always smiling and friendly and helpful, and the food was amazing and plentiful. The pools were beautifully kept and the staff engaged the guests in games, fun and activities by the pool side. Overall it was a great way to spend a relaxing vacation by the ocean.

We cannot say enough about how clean the resort is. The staff are all very friendly helpful and seem to be smiling all the time. Our daily room staff, Sarah, was beyond lovely. As was Oscar at Mar de Cortez restaurant. There is a lack of evening events at the hotel, they are all now at the sister hotel next door, catering to a party crowd, it was disappointing not to have any events right on site if you weren't up to a rave. There has been a lot of improvement with keeping vendors from the ocean front view, good work on that. I look forward to seeing how this huge hotel chain follows up on their promise to look after the feral kittens now on site. They were not there 1 1/2 years ago. Spay/neuter/vaccinate and then adopt is what was discussed when I stayed and loudly broached my concerns for their well being. The views are breathtaking, the scenery, lands end, and of course the sunrises and sunsets have to be seen to be truly believed. There was always a variety of fresh food to choose from even for a vegetarian! The room service menu however could use a revamping. There is now a huge Walmart and Costco across the highway as well as the beautiful town of Los Cabos itself. For anything you may need. (Beware the taxis) We walked to Los Cabos marina and town along the beach which was really enjoyable and the entire stretch of Beach was very clean and safe. Overall the hotel does an excellent job of helping us feel relaxed, taken care of and on vacation. That's what it's all about after all. I would 100% go back but only if there was some entertainment on site without having to go to the party hotel. It was not well advertised that events were next door

We cannot say enough about how clean the resort is. The staff are all very friendly helpful and seem to be smiling all the time. Our daily room staff, Sarah, was beyond lovely. As was Oscar at the restaurant. There is a lack of evening events at the hotel, they are all now at the sister hotel next door, catering to a party crowd, it was disappointing not to have any events right on site if you weren't up to a rave. There has been a lot of improvement with keeping vendors from the ocean front view, good work on that. I look forward to seeing how this huge hotel chain follows up on their promise to look after the feral kittens now on site. They were not there 1 1/2 yeats ago. Spay/neuter/vaccinate and then adopt is what was discussed when I stayed and loudly broached my concerns for their well being. The views are breathtaking, the scenery, lands end, and of course the sunrises and sunsets have to be seen to be truly believed. There was always a variety of fresh food to choose from even for a vegetarian! The room service menu however could use a revamping. There is now a huge Walmart and Costco across the highway as well as the beautiful town of Los Cabos itself. For anything you may need. (Beware the taxis) We walked to Los Cabos marina and town along the beach which was really enjoyable and the entire stretch of Beach was very clean and safe. Overall the hotel does an excellent job of making us feel relaxed, taken care of and on vacation. That's what it's all about after all. I would 100% go back if there was evening entertainment on site without having to go to the sister 'partying' hotel

The food was amazing, service was excellent, the resort was very clean and the staff were constantly keeping it clean. Bar service was great and the selection of beverages was extraordinary. The beach was great to walk on, but due to the waves/surf, you could not swim. Scuba Caribe day trip to the Cabo Arch and Lover's Beach was excellent and very affordable. Overall, 10/10!

Riu Palace is immaculately clean. The staff take pride in their Jobs in all departments. Always smiling. Was also here in October 2022 & it WAS Perfect. They have moved most evening events next door to the Santa Fe. Way younger crowd & "dancing" sure isn't what it used to be. All food is phenomenal & choices galore! Totally go back again & again. Drew

Very nice hotel, the food was good, the buffet had a great selection, the pool area had plenty of lounge chairs and the staff came around regularly to offer fresh towels in exchange for your wet ones. There is a mirror image of the pool area, one side had all the activities and the other side was calmer. Even though the ocean was rough, you could walk along the beach which can actually bring you right into town. We had sun every day, but the evenings did get a bit cooler, which was fine, you just need a light jacket, so I guess it depends what time of the season you go to Los Cabo.

From the get go top notch service at breakfast,lunch or dinner. Wait staff was phenomenal. Facility was impeccably clean and our room had a spectacular view. Highly recommend! Food at buffet and a la carte was very good to excellent. We will use the Riu brand again.

The hotel was very accommodating and had a lovely view. We had a problem mid week with our room and they found us a new room and gave us some extras for our trouble. The view from the hotel is amazing. The food was above average for resort food but still not the best. Our kids aged 5 and 7 loved the kids club and water park next door at the Santa Fe (don’t book the Santa Fe with kids as it’s a party resort).

Just arrived back from a family vacation at this resort. Excellent service,food and resort. The only downside was the children’s club which had little to no activities. The lady in charge did not have any type of children skills or adult for that matter. Was not interested in engaging my 3yr old grandchild and I had to ask her for colouring paper as he sat with colouring pencils only . We had just arrived and completed the necessary paperwork when we were told she was locking up the room and we had to leave. The time schedule on the door stated they were to close one hour later. Honestly nothing much to entertain him there anyway! Overall we had an amazing time. Staff could not be nicer. Oh and if booking a Nexus tour, be sure to take a photo of yourself time stamped when waiting for the bus to arrive. We waited from 1.15pm to 2.30pm for our bus tour (scheduled for 1.30pm pick up) and seemingly the bus arrived but left without us. We did not see this bus arrive nor did anyone look for us. Nexus would not refund our money as our word that we were there waiting did not count. They offered to pick us up the next day but we could not go then. Very frustrating and we lost our money.

Our first stay at the RIU Palace, Cabo San Lucas and would not hesitate to return. The resort is older and starting to show signs of aging, particularly in the pool areas. But overall the resort is very clean and extremely well maintained. The staff were always friendly and interested in providing top level service. We had a junior suite with partial ocean view overlooking one of the pool areas and the sea of Cortez, excellent view. Our pool was the activity area so it could be a little noisy during the day but at night it was quiet. The room was spacious and very comfortable. The bed was a little firm but we still had good sleep. Food at the resort was plentiful but mediocre at best. I compare the food service to that we experienced on cruises and it doesn’t meet that standard. After seven days we decided that the large buffet restaurant had the best food offerings and it was generally good. The specialty restaurants were disappointing, they tried but missed the mark in most instances. The Italian restaurant was a great place for lunch, not as busy as the buffet and provided made to order pasta along with a nice salad bar and other food choices. Another miss is with the wine on offer. Being a Spanish resort chain I was expecting some decent wine. Not the case by far. I have purchased wine for $5 a bottle that was way better than what was available. RIU needs to up their game in this area. Entertainment and activities were very good, the entertainment/activity staff were fantastic. Bars were open and relaxing, extensive drink menus. Lots of seating around the pools. The beach is beautiful but caution is advised because of undertow.

The Hotel is definitely 5 star. The staff is very helpful and their service is great. I would highly recommend the Riu Palace Cabo San Lucas to anyone and everyone......!! Close proximity to town if you want to shop. Lots of activities in the resort and surrounding areas.

5 stars all around. Comfy beds, no issues with AC, beautiful location, amazing staff, awesome food, warm pool and cold drinks. No issues other than the plug beside our bed wasn’t working properly. Highly recommend.

This is one of the best resorts we have been to for sure . The constant cleaning and sweeping keeps the grounds exceptionally clean. The food was top notch , the buffet was simply excellent, wide variety of meats , Fish, tons of fruits salads and veggies , and local food as well. The Infinity Pools were relaxing , and fun as well as the water workouts were “just enough” on vacation. Due to the size it’s lots of walking and stairs . It’s not a swim in the Ocean vacation at its “must observe “ red flag due to strong currents situation. Only expert swimmers dared to enter water when we were there in April.

My husband and I spent two lovely weeks enjoying this resort. It was very clean and nicely decorated. Staff were continuously cleaning and grooming the resort area. Workers in all areas were helpful, friendly and very diligent with their job. Large pool areas to choose from with plenty of chairs always available. The buffets were extensive and always tasty. We never encountered any waiting lines except for the evening meal in the specialty restaurants. Have to go early (or later in the evening) if you decide on one of the special restaurants. We tried four and all were very good. We also enjoyed going to the large bar off the reception area which has beautiful views of the ocean. Only downfall would be for anyone wanting to swim in the ocean. There is a beautiful, well maintained beach but the water is very rough. Transfers between the airport and resort were well organized by the helpful Sunwing staff. Sunwing personnel also helped us book our two cities tour which was quite informative and well organized. We did have issues particularly during the afternoon and early evenings with very poor Wi-Fi. For two weeks, we watched the gorgeous sunrises and sunsets and lots of boats, cruise ships and various water sports taking place right off our wonderful balcony.

Huge hotel, two very large pools and lots of seating areas. Service was excellent during our entire stay! Not a single complaint. Food at the buffets had a lot of variety, plenty to choose from, even for the pickiest of eaters! Tried 2 à la cartes and they were both great! Rooms were just as expected, clean, spacious, and large bathroom and stocked bar and fridge. Everything we could have wanted. Access to the neighbouring resorts was easy, kids enjoyed the water slides at the Santa Fe, just a short walk. Taco stand at the pool was delicious for lunch or snacks. Cafe/Bar closest to the lobby offered great views and excellent coffee and drinks.

We were a family of 6 adults, 4 hadn't been to Riu Palace before but my husband and I have visited the resort a couple times, this being our 4th visit. Unfortunately, our previous visits were not acknowledged upon arrival. The resort is nice and has amazing views, probably one of the prettiest resorts we have ever visited. However, the rooms are a little tired, our pillows were at least 5 years old (lumpy and hard), the sinks in our bathroom were both cracked, the sofas were a bit worn, etc. Luckily we weren't in our rooms much and the pools and surrounding areas are beautiful. This resort is not good if you have mobility issues since you need to walk a lot and there's lots of stairs, even just to get to the bathroom from one of the restaurants one needs to go down a hall and down a set of stairs. The restaurants don't need to be booked in advance, but be sure to check in about 45 min's before you want to eat to see how backed up they are. They will give you a buzzer to call you back when ready. The restaurants could use an upgrade in menus and food quality. The buffet is super and has a ton of choices for all meals. One thing this hotel has going for it is its wonderful staff. They are very friendly and willing to go above and beyond.

Large resort with two huge pools and two bar pools. Nightly entertainment was great. Beautiful flowers surrounded the pools. Food was delicious. All staff were friendly. Only problem is rooms are not very soundproof. Room beside us was noisy and partying at night until 4 am. Great views of lands end and cruise ships.

This resort was so clean! The room was very well stocked, no request was to small The staff were friendly, polite and remembered us from one day to the next as we walked by. The food, oh so amazing. I was very pleased to see so many vegetarian options. The pools were clean and 2 were reserved for adults only. The beach area was also kept clean and you could walk for quite a way in the beautiful sand. The activities that were organized where a lot of fun and engaged everyone. The only Covid related restrictions that I was aware of, was that the disco was closed, but also renovations going on at the next hotel. The view each morning of the sunrise from our balcony was magic. And we could see the Arc from everywhere. Only complaint is that the 'kids entertainment' was in the same location as the adults show. So this meant waiting until much later to have the show start if you didn't bring kids along. I think the 'kids' show should be relocated saving the huge stage and bar aea for the adults. The room service menu really needs some additions to it. Just my opinion. Overall 5 stars, well worth the trip. We will be going back.

We enjoyed 2 weeks at the Riu Palace. The people working there were always cleaning, working, and taking care of the hotel and the grounds and it showed. The hotel was excellently taken care of. The two large pools provided quiet times in one and activity in the other, we preferred the quiet side. Our pool waiter Berezain was excellent giving us drinks and talking with us making us feel like at home. The main buffet restaurant was large and had a great variety of food for breakfast and supper. Our favourite waiters Allix and Meno gave excellent service. The alacarts were good and our favourite was El Medano, our steaks were tender and tasty. The rooms are well kept and maids gave us great service with towel friends left for us to enjoy. Any issues with the room was taken care of quickly. Overall the resort is huge and busy but we were still able to find a lounger at 11 am. The iced coffees at capuchino were great at the end of our day. We give the hotel 5 stars!

This is a beautiful resort, great location with a spectacular view! Management team, front desk, room service was all great, very helpful and efficient. A little disappointed with not having adequate access to the beach in front of the property due to the strong undertow current. Some of my concerns, was the noise level on the first and third floor; housekeeping carts, intoxicated guests kept on slamming their room doors in the night. I was on the third floor in a non-smoking room but the strong cigarette scent from the other rooms came right through the ventilation system into my room, which made it seems like I am in a smoker's room. It seems like this hotel keep promoting their sister hotel "Riu Sante Fe" for entertainment and less focus on this hotel for the weekend entertainment. Overall, it was a very nice vacation.

When we arrived at the hotel from the airport we checked in we asked for a bellhop we waited didn’t get any and we had to pull our own bags to our room and my husband and I are both handicap we were given a room closer to the elevator which was great which is what we had asked for. When we got to the room we learned that our coffee table as well as our washroom door were really really dusty there was supposed to be a little something for our 25th anniversary in our room as our children had arranged for it prior to the trip and there was nothing there the food is not the greatest. On 1 of the days I asked to get a burger well done (in the main buffet) and I was flat out refused because they were closing in 20 minutes. The food was way better at Santa Fe when we visited los Cabo since I had stayed there the last time they claim to have Indian food which was hardly Indian food it was disgusting to be honest it would give it a zero stars. the service in the lounge in the lobby bar area there was this one lady I couldn’t catch her name as many times as I tried but she’s the only one who wears the orange sparkle eyeshadow in that vicinity that woman has an attitude problem I needed a straw for my drink and she had an issue with that as if it was coming out of her salary. Masks still had to be worn in the buffet areas. The staff at this resort were not as friendly as the staff at other resorts but that’s probably because they are required to wear a mask in 30 degree weather. I felt so bad for them. Honestly, I will NOT be returning to this hotel again. This is not the RIU Palace it was 7 years ago. This place is for older people there’s nothing happening at the Palace. And the staff really need an attitude adjustment. Luis who was working the front desk was the only 1 person who was very helpful. The hotel didn’t have signs notifying the program of the day as you usually see at other resorts. There were a couple of screens there that were supposed to provide that information but that was useless. Overall, not the greatest trip …. Certainly NOT heading back

Grounds , pools and rooms were awesome. Food was great. The only downside, you can’t swim in the ocean in front of the hotel. (Hugh waves and rip tide)You can go in the ocean but it is a 15-20 min walk down the beach toward Cabo San Lucas.

We went as a family of 5, with three teens and we thoroughly enjoyed ourselves. The service was 5 star, the food was excellent, the grounds amazing. It was also nice to have the two bigger pools as one was devoted more to families with kids, having fun (games, water polo, etc.) with lots of music. The other pool was a little quieter if you were looking for a nap, tanning or reading time. The swim up pools were always busy with the teenage crowd (it WAS March break!). It's about a 3km walk along the beach to the marina of San Jose. The undertow and surf is exceptionally strong in front of the resort so I wouldn't recommend it for swimming. That was the only thing our kids were disappointed about. However, the water park with all its slides made up for it. We had access to all 3 Riu resorts. Mornings we went and found a lovely little nook at the Cafe with an amazing view of the resort, the beach, the Pacific, the distant rocks, and all the boat and cruise ship activity. We could even see whales in the distance! We also used one of the gyms but found it a tad on the small side and it should have had more mat space. There is another gym for cardio with a view of the ocean and beach, however we didn't use it. We did 2 day trips, snorkelling and whale watching, as well as took a taxi to the marina and went shopping at the flea market one day. We enjoyed watching someone feed a sea lion on the dock while lots of pelicans tried to steal its food. There was lots of activity and restaurants, bars to stop at along the docks. All in all, the weather was amazing and we had an awesome trip!

Resort was good,food good,staff excellent,locals the best Some Americans travellers rude trying to trip little kid running around,in a kid friendly resort . I can tolerate rude,but this was too much to witness Told the rude table it was a bad idea to trip another mother kid. So watch your kids around rude Americans that feel entitled.

We love this resort loved it enough to go again . Grounds ate we maintained as well as rooms. Pools are clean. No issues with staff. They seemed to follow their best for covid, like wearing masks at times. Little issue with the covid testing no one not even lobby staff new where to go or how to book we and other vacationers had to figure it out ourselves.

We stayed at the Riu Palace Cabo San Lucas for a week... nothing more to say except AMAZING! This hotel is gorgeous, amenities are more than enough, food is awesome, drinks are awesome, staff is awesome, service is awesome.. what more can I say! The town of Cabo San Lucas is one to definitely check out. I am so happy with my stay and would recommend this to anyone in a heart beat! Thank you so much Trip Central for all of your help and assistance with this, couldn't have asked for anything better. :)

What a fabulous resort so many options and great service the staff from the moment my wife and I arrived until our departure was above and beyond very kind and helpful the restaurants were delicious and what a great assortment at the buffet house. From the very well kept rooms to the extremely well manicured property the staff was very much on their game. Thanks to everyone who was involved in making our stay the absolute best possible an extremely high recommendation to anyone and everyone to take in the beautiful RIU palace 5⭐️ For sure

RIU Palace standards all the way around! You just know what you’re going to get when you stay at a FIU Palace. Staff work constantly to maintain the facilities and look after the guests. I always feel spoiled here

Hotel was extremely clean and well kept. Room was nice. You can’t swim in the ocean which we weren’t aware of. Food was pretty good. The riu Santa Fe is very loud and we were very happy we spent the extra money on the riu palace

wonderful place to go, wish the ocean was more swimmable but the pools were great ! and the food was great the veiw from resort of the ocean was great relaxing the hole thing was amazing holiday definitely a great time !!

This hotel is beautiful. From check in to check out everything was great. I had asked for connecting rooms for family members prior to arriving. We were given connecting rooms on the first floor overlooking the pool. I can honestly say I don't have any negative comments about this resort. The staff was always friendly and attentive, the room and hotel were exceptionally clean and the food and drinks were consistently awesome. We visited Cabo and had a great time. I definitely would visit this hotel again.

I think this is one of the best hotels in the RIU Palace lineup. IT is a well greased machine. The service was great everywhere from the front desk check in, to the bartenders and waiters both by the pool and in the restaurants and buffet area. The food variety was excellent. Large shrimp, lobster, steak pork fish, cavier, sushi, Mexican, incredible desert slection and very tasty in the buffet area. etc etc. Our room was in a perfect location on the 4rth floor, ocean front and a few short steps down a flight of stairs to the lobby bar overlooking the famous El Arco. Also very close to Cabo San Lucas and walking distance to the Walmart. Also great heated pool.

Louise our agent was very professional and helpful throughout our vacation. The resort was extremely clean and the food was very good. The weather was exceptional. The cruise ships in the bay were amazing and the staff at the hotel provided friendly service throughout our vacation

Everything at this resort was beautiful. The suites with oceanview are gorgeous. Food at the restaurant's was great. The grounds and beach were immaculate. Beautiful weather. Would return in a heartbeat

Hotel was great, clean and a variety of everything for everyone! The best is that you can go to all of the RIU’s and the Riu Santa Fe pool party’s are a blast for dancing .. even if you aren’t a drinker like me!

We sent a week at the Riu Palace Cabos San Lucas. The resort, room, pool, and grounds, were AMAZIING. We enjoyed the buffet especially breakfast and lunch. Dinner had a lot of choice but is was not the best we have been at. We did not go to any of the other restaurants. The beach was beautiful to look at. Even though we walked on the beach we found it very difficult. You seemed to sink in the sand as you walked. We went to many of the shows. We really enjoyed the artist that played before the major show. We did not find that the major shows were as good as others we have seen. We did the tour to Cabo San Lucas and the Arch and San Jose de Cabo. It was EXCELLENT. If it is your first time to Los Cabos it is a great trip.

This palace is amazing staff clean food great and the view is to die for Can’t go wrong booking this place if your looking for a person contact Candace or Marlena they are amazing 4/5 star this place

This was our third time visiting Riu Palace. There was significant changes that we did see and affected our stay. When we checked in and they gave us our room assignment we did not get the room we had asked for and we realise that can happen. However we discussed this with the individual checking us in and she just walked away and said you can up-grade. Customer service was definitely lacking. In the past that would never have happened.. Room was facing on to Riu Santa Fe which was noisy and very loud and busy. We had to ask front desk on third day if their was still turn down service in the evening and towel replacements. They had to check with someone else and we did find out that it was every couple of days before this would be done. Again, this was different from last two times. We had to ask for towels couple of times for the room. They did leave a bottle of wine for my husband's birthday, however the letter was addressed to Miss McWilliams, again that attention to detail. They had made quite a few up dates to the front lobby and their main dining area had a re-vamp. The food in the main dining room was a lot of the same stuff. Their food in some cases was not kept at the appropriate temperature, which we all know can be dangerous. Both husband and I had noticed this a couple of times. Brought to their attention, not really aware and did not do anything to rectify it. There appeared to be a lack of leadership when controlling the flow of people through the main dining room. Resembled a large free for all at times. Wait staff and pool service staff were very attentive despite the lack of any real direction. Just wondering if all their seasoned staff had been recruited to the new Riu Baja California (recently opened)? Entertainment for most part was o.k. however appeared to cater to a certain audience. Fire alarms - three times in one night. First time false alarm, second time blown fuse? third time small kitchen fire??? Communication was not delivered. We received a memo under our door ter next morning explaining it was Vandalisnm. This occurred 4:40 5:00 and 5:15 a.m. Very scary indeed without any communication. Despite the hiccups overall stay was enjoyable. Would be thinking about another resort for future plans.

We enjoyed our little family vacation at this resort. We travelled with our 14 month old and it was very kid friendly and accommodating. She had a blast! Beautiful and clean resort, pools were nice and perfect temperature. The pool delivery drink guys were great and quick with all drinks although we felt the drinks were very watered down yet delicious. Only down fall would be not being allowed to swim in front of the beach but really that is probably my only down fall that I can think of. We definitely had a great time.

Extremely clean and well maintained resort with very friendly and helpful staff. Located right on the ocean. Beautiful! Entertainment was very good. Pool activities were fun and entertaining. Would definitely recommend this resort for a beautiful relaxing and enjoyable vacation for all ages

The grounds were beautiful ,roomy accommodation, excellent foods, beautiful beach. The weather was very good except it could be warmer. The water (sea) is also on cool side and quite rough (compare to Cancun, or other Caribbean beaches ). We took a two towns and glass bottom boat ride ,8 hours trip and found there wasn’t much to see in the towns except the boat ride. In all the resort accommodations were excellent but Los Cabos itself is not an interesting place to visit.

We had to ask to have our room changed because we were overlooking a horse barn even though we paid extra for an ocean view room. Also, I think the resort should be more upfront about the amount of stairs and long distance it is to get to the dining or the pools.

We loved the resort...it was impeccably kept. We had an ocean front room which was a suprise...they left us wine and chocolate covered strawberries and a towel bunny for our last night ..it was a nice touch .the service was awesome ....the a ka carts were just okay however...I would suggest going for the first sitting ....loved Krystal that was my favourite....my rating would be 9 out of 10 ...and I would definatly go back again!

Absolutely loved this resort. Amazing food. Never have had lobster offered in a buffet before. I really enjoyed the Indian restaurant available in the specialty restaurants. Fridge restocked daily with water, pop and beer plus a dispenser bar. Great maid service. Loved that we could visit the Rui Santa Fe and Rui Baha next door with our wrist bands. The only thing that could improve in my opinion is the entertainment. A little on the lame side. But otherwise worthy of a 5 star resort.

Hotel was awesome, our third year in a row here and were going back next year again. we have been many places and at many resorts in the Caribbean and Mexico. This is our personal favorite. Resort is beautiful, staff are great, food is awesome for all inclusive.

The hotel is as expect ( similar to all other Riu Palace in all other place we stay), that is good. The buffet dinner is not as good as other Riu Palace ( limit supply) Staying at Riu Palace was suppose to able to use other such as Riu Santa Fe and Riu Palace Baja .It is easy to get to Santa Fe but not Baja. To get to Baja, need to walk through the beach. Also, friend of mine was staying at Baja, we invited them to join us for dinner and was turn down at the door. They can only use the buffet facility.! At the beach, they start to stack up beach chair at 2 p.m. A bit early.

This resort is situated on the Pacific Ocean - (actually the Sea of Cortez) where it meets the Pacific Ocean at El Arco the famous rock. The weather was amazing - we stayed for two weeks Feb 28 - March 14th. The first week there wasn't a cloud in the sky, the second week only one day where it got windy in the afternoon. We saw a baby whale come to about 10 feet of shore then finally made it to safety. From our resort we saw El Arco, lots of cruise ships came in to dock, saw sea lions every day and whales come close. The view was amazing. As for food - buffet in am had everything you wanted, crispy bacon, eggs any way you wanted them, croissants, cereal, potatoes, meat, cheese, etc. Lunch buffet - there were two of them, one was the Mexican restaurant where you could order off the menu or use the buffet, the other restaurant was a buffet. Dinner - there were 5 al la cartes - Japanese, Italian, International, Steakhouse, Indian. We had sirloin steak with lobster, beef tenderloin which was to die for, ossabucco, lobster, shrimp, mussels, crab and many types of meats. We ate so much. Rooms were good - faced ocean and pools. Bar lounge was huge and bartenders knew our orders after the first evening. Overall - we were totally satisfied with this resort and will be going back again. We have been to several other Riu resorts (Costa Rica, Aruba, DR, Jamaica etc) but this by far has been THE BEST ONE YET. Everyone was so friendly, the staff and other people at the resort as visitors made our stay unique.

Excellent, friendly and attentive staff. Great pool areas with a wide range of activities. Large rooms that are well maintained and clean. Variety of dining areas with a wide choice of foods to suit any tastes.

We recently vacationed at the Riu Palace hotel in Cabo San Lucas on the Sea of Cortez. This was our 4th stay at this hotel so we know what to expect. Our ocean view room was amazing, particularly at night with view of the town all lit up & from the harbouring cruise ships. Service is always great around the pool side, buffet restaurants & pool side barbecue. Great selection of food from their Krystal, Bombay, Japanese & Italian restaurants. The breakfast buffet was always great with selection from the omelette bars, pancakes, fruits, cheese & deli bar. We were only disappointed with the night time buffet. The 1st night they offered lobster tails & other sea food choices. After that it seemed to go a little down hill. For example, one evening the crabs legs were still frozen. After that we opted for the a la carte restaurant with great choices on their menus. One of the particular reasons we enjoy this region is the consistent warm dry weather, we we find very comfortable for walking on the beach. One note if you go there. Swimming is limited in the ocean due to undertow currents. There are sections away from the hotel that you can swim in at any time. And of course the proximity of the town, which is very friendly & safe and is easily walked to by way of the beach. In the end we would go there again!

sunwing was great with arranging transport to and from the airport. The food overall was great (the steak house had too many of us returning our steaks as they were tough and not cook right but all else was good). The RIU beside us was very noisy and because our room was on that side we were kept awake a few nights. Staff were fantastic and the complex was kept spotless. Too bad you can't swim in the ocean out front but it is only a 20 minute walk to a beach that you can swim at. All sports and entertainment was advertised well and the weather was perfect.

Grounds beautiful, food ok a la Cartes suck nice views noisy rooms no tubs need more bathrooms near pools. Liquor dispenser hard to reach, no fans in bathrooms. Enjoyed the Santa February pool better palace pools too salty.

This resort was wonderful , the views from our balcony and most of the restaurants and bars were spectacular,looking out on The Arch ,lovers beach and whale watching were just amazing. We found a great selection of food which was always good ( seafood,meats, vegetables,gluten free,and desserts to die for) . The staff were very helpful and friendly everywhere, the bar service great and Top shelf liquor available upon request. Our rooms were very clean and service was great , I did miss the personal touch of towel animals from other resorts we had stayed at ,but not something to complain about. The gardens and landscaping was breath taking . My only recommendation for someone thinking about coming is bring paper straws if you like frozen blended drinks ( resort is gone eco friendly,which I think is great) and bring your own tea if you like orange pekoe . As for Sunwing ,staff were helpful but we did experience a major delay and had to be rerouted because of weather( plane didn’t have food,liquor or dutyfree items available) I would have thought Sunwing would have tried to compensate us better. All in all it was a great vacation, Judy was extremely helpful booking our trip and next year we will be calling on her again.

We can’t tell you how wonderful our first experience was at this resort, we have booked through Judy Donaldson three times for other destinations with friends of ours from Ontario, we live in Manitoba....totally an amazing experience co-ordinating our travel accommodation and recommending resorts/ destinations We had amazing Sunwing experience, the resort was top notch, amazing rooms, all inclusive amenities were top notch, staff, cleanliness, welcoming experience, activities were amazing. Food was fabulous, so much choice, wonderful varieties in food Right from reception on arriving u til we departed we had fabulous experience, to pool areas are fabulous, great value and would highly recommend to stay and , we will visit again

Juat got back from a week at the Rui Palace. Resort was super clean and all staff were very friendly and helpfull. Buffet was as good as I have had. I travel 2 - 3 times a year. A la Carte resturants were average. Lunch bbq shack was excellent. Solid 5 star resort

This resort has the best of everything! You want to chill, party, do excursions, you have it all at your fingertips! 3 resorts are tied together, my recommendation is to stay at the Riu Palace and you’ll have access to the other 2 (Baja and SantaFe). The palace is super clean, elegant, staff is friendly, room service is around the clock, fridge is always refilled (especially w water), food variety is amazing compared to other resorts. We’re definitely going back!!! ;)

The resort was beautiful, the food and drinks were great and plentiful. Hotel, grounds, rooms, pools, bathrooms, common areas etc. were always well maintained. The staff were welcoming and a pleasure to spend time with. RIU does it again!!!!!

This has been our fourth visit, which reflects how much we enjoy it. Extremely well managed property with friendly staff and spotlessly clean and tidy. Excellent food with good variety and selection for all meals and in-between.

The resort was more than what I expected. Very fancy, clean. Good food, lots of options at any time of the day. The rooms were clean. The view of the beach was nice and you can see it from almost anywhere in the resort for example; lobby, restaurants, room, pools. No complaints. Would go back to the same resort if the price is right.

The grounds are immaculate and kept exceptionally clean. We had a suite with an ocean view and a patio....made us feel welcome every time we walked into our room. The public areas including the pools are 5 star and are maintained all day. Bar service and poolside service was the best we have had in a long time. Our room was kept nice but some days the cleaning service came very late to clean our room...after 5 pm two or three days. After being out all day it was not a treat waiting in the hallway for the cleaning service to finish (After 5 ). When we purchased our tickets we were told we would get a voucher book with 440.usd worth of coupons to be used for various things at the hotel including excursions and spas etc. When we asked sunwing rep for our voucher book it was like talking to a wall. He knew nothing about it and did not even give is the courtesy of checking with other reps. Before we left for our trip we called tripcentral and asked especially about the coupon book and they told us we would get it when we checked in. Didn't happen. We paid extra for the elite plus category. It was suppose to include priority boarding. It was chaos at the airport when they announced the boarding so the priority boarding we paid for was lost. The elite plus package was a loss and will not buy it again.

We stayed for a week with family (May 13th) and had a lovely time. The resort grounds and view are breathtaking. This is our 2nd time staying at the Riu Palace in Cabo - last time was 10 years ago. The rooms/bathrooms have been renovated and are really nice with firm but comfortable beds and a beautiful bathroom. Only complaint is that the bed only came with a bit of a sheet. We had to pull a blanket from the closet and put that on. Room/bathroom were always super clean with the cleaning service getting in and out without us ever seeing them. Fridge was always fully stocked as well as towels, facecloths, etc. This is not a resort for people with mobility issues. Lots of walking and lots of stairs. Takes several sets of stairs up and down again just to get from one pool to the other to get a towel. Service at all bars and restaurants was great. Always super friendly and helpful. However, any complicated drinks (including a margarita) were not always done well or the same way. They use some sort of super sweet lime syrup for the margaritas so when we could get a bartender alone and not busy we would ask for them to make it with fresh limes instead. Not sure why they just don't have big jugs of lime juice instead of what tasted to be pre-made. The resort has a huge buffet for all three meals. Probably the best buffet choices of all the resorts we've stayed at. Food was pretty good. We tried all of the a la carte restaurants. Kristal was our favourite as was the Japanese. The rest not so great and because there are only a few meal choices on any of the menus it was hard to go back to the same place more than once. Also note that by no fault of the hotel, there's no swimming on the beach in front of the resort. Its too rough. However, you can walk for a few minutes down the beach to a spot thats a bit calmer. You can also walk into town on the beach.

We were extremely impressed with the Riu Palace. We travel to a lot of All Inclusive resorts and this one is by far the best. The grounds were immaculate, the resort is very clean and well taken care of down to the very last detail, such as how the dining chairs were positioned at the main buffet restaurant. The food was amazing at the dinner buffet, the top sirloin roasts were my favourite, they also had a turkey dinner one night. All of the food at dinner was delicious, and my husband is very picky about food when we go away. We only went to one a la carte, the Steakhouse, it wasn't very good. We decided to eat the rest of our dinners at the buffet because it was so good. You have to sit in Rodimiro's section, he's the best waiter! The pools were large and clean, you could always find a place to sit, not sure if it was the time of year we went but the resort never seemed over crowded and there was pretty much never a line up for anything. The servers around the pool were amazing also, also asking if you need another drink of something. The infinity pools were awesome, you could look right out onto the ocean. While we were there the waves were intense, I'd say close to 15 ft. It was amazing to see. The Beach is beautiful. We had a red flag the entire time but that was ok with us, because watching the waves come in was mesmerizing. If you walked down the beach a little toward Cabo San Lucas you would swim. The water temperature was nice. Our room was super clean, we had one of the rooms with the pool and I highly recommend it. It was nice to just chill at our room and not have to go to the main pools to cool off. The only thing that I didn't really like was that everything shuts down at midnight, or close to it. It didn't bother us every night because some nights you are exhausted anyway, but other nights you want to stay up and enjoy yourself. Both the Santa Fe and the Palace shut everything down around that time. There are A LOT of stairs, which we didn't mind but if you are older or weren't into doing stairs then this might not be the resort for you, check out the Santa Fe, it was more flat. I enjoyed the multi levels however, because the view from the lobby was outstanding. I would highly recommend this resort and we will be back, which says a lot since we don't do repeat visits to resorts.

Riu Palace in Cabos was a great place spotless rooms grounds and restaurants. the rec staff pool side are all great a special shout out to Edgar Orteiz he is rec manager material.View from the coffee shop terrace is worth the trip. Sunwings flights were wellrun and pleasant. Food in the alacart was delicious. The only area that need work is night entertainment bite dated needs some dance nights with rocking tuns thanks Riu and Sunwing good Job.I do have a bone to pick with my pointless expensive fishing excursion I booked wih Salvador Sunwing rep Captain and crew sat on fly deck doing nothing for 5 hours.

Been to Jamaica, DR, Cuba and this resort, city, food, hospitality, cleanliness, people, safety, fun, parties were out of this world! I will never go to another resort EVER again because I had the time of my life in Los Cabos/Riu Palace is truly a palace! Food is amazing, resort pools were great, only downfall is that u cant swim in the ocean but other than that! 5 stars +!! Highly recommend!

The hotel was very clean, from the pool to the dining area. My room was always stocked and organized. Riu Palace supports a mixed crowd, from couples to singles and everything in between. Have fun :)

Great value for the last-minute deal we got! Sunwing package was well organized, contact people easy to find, very smooth check in process. The main floor junior suite we were given was well equipped with liquor, minibar, recently updated bathroom, and comfortable bed. Food was fine, plenty of choices at the buffets, enjoyed the Indian and Japanese a la cart restraints too. Pools were nice, good service at the pool bar, always able to find lounge chairs on the beach or by the pool. Thank you David at Tripcentral for your assistance with our booking!

Awesome resort, excellent service very clean rooms. Food was excellent. Always activities to attend . New cafe bar I loved . I really have nothing negative to say. Will definitely be returning next year!

The resort was absolutely beautiful. The rooms very generous and clean. The service in restaurants, rooms and the grounds was stellar. We had a fantastic time. Check in and check out was very friendly. When we needed something brought to our room, the reception desk was very helpful and service was quick.

A beautiful and amazing resort! The hotel itself is beautiful and kept immaculate by a staff that is always cleaning. The staff is very friendly. The buffets were amazing and the selections were so abundant it was overwhelming both at breakfast and dinner times. The specialty restaurants were good though you need to be there for 6:30pm or you will need to wait hour+ for next availability. Service top-notch - except for two times when drink order was forgotten. We loved relaxing upstairs at the Cappucino bar and enjoying the view, so relaxing. Evening performances were ok. Our room was perfect. Oceanview facing quiet pool. Very comfortable, clean and updated. It was our first time at a RIU resort, and this resort. We look forward to coming back.

The hotel itself is beautiful, staff is good, except for guy in lobby bar first day we arrived. We had to wait for our room to be ready, a couple hours so we sat at the lobby bar as there is a beautiful view there. We saw other guest drinking beer from a glass bottle so when I went to the bar to ask for a couple he was totally unimpressed that he had to go the back to get some more for the cooler. He actually sent someone else. Don't think it's all inclusive, bring lots of tip money as everyone has their hand out. There was a couple weddings while wewere there, the first one was fine but the second was a nightmare. The day they arrived totally took over one of the pools , a bunch of us actually moved to another pool as it was obnoxious. The night of the wedding they had the reception out by the pool and they went ALL night, music, yelling into the microphone etc. There was a lot of missed off people in the morning. They need to come up with a solution as it's not fair the the hundreds of other guests trying to sleep. Lots of vendors on the beach, all day every day. Water taxis are difficult to get in and out of, almost got swept out to sea at lovers beach. My husband had to jump in and grab me and then the guy on the beach had his hand out for a tip! Unbelievable. They bring you into a little cove full of rocks and with the current it is dangerous. It is definitely a party town, great for the younger generation.

The hotel and grounds were immaculate!!the staff were constantly cleaning the walkways and floors from early morning to late evening..Food was superb in both the a la carte and buffet.there was such a great variety of food and presentation beautiful.We met 2 excellent servers,Paulina and Alex. Both of them were friendly and attentive beyond belief.We mostly went to the buffet, mainly because of them.Pools,bartenders and wait staff all fantastic..just a great crew!!

We were very impressed with the resort. The beach wasn’t as desirable as others we’ve been at and not being able to swim in the ocean was the only down side. The rooms were very clean as well as the public areas. Someone was always cleaning. The food and the staff were fantastic. No reservations were required for the a la cartes so we went to one every night and were not disappointed. We will definitely recommend this resort!!

Spotless mind very clean They need better animation The beach every morning is ocupat whit the local trying to celling everything never stop and bring horses for rent and after so many our the horses sheet The beach can be better is nice to seeing but no usually.

Hotel was wonderful. It was kept spotlessly clean. The rooms were large and well maintained. The housekeeping staff was friendly, obliging and did a great job. The property is exactly as promoted. Though it was Christmas break and fully occupied, there was abundant staff to look after your every request. The staff were all very friendly and helpful as were the Sunwing ground staff. The flights were on time or early! The food at the Riu Palace was very good and everything was indeed all inclusive as indicated. The nightly entertainment was great, with a special compliment to the " 3 Tenors ."

The hotel is very good. The service is amazing!!! We had an ocean view room and enjoyed every day sunrise. Every staff member we encountered was kind, friendly and helpful. The food was good. We liked the lounge room that worked 24 hours - good coffee machine, some snacks and if you'd like champagne, beer, vine. The beach is amazing , however, it's not possible to swim in the ocean at all due to strong under current and how fast it drops off.

First off, I would like to say that I think the Riu did a great job recovering from the damage caused to both the Palace and Sante Fe by Lidia. The renos done in the rooms are a great improvement, with the removal of the old tubs and replaced with showers. The new theater and stage area is wonderful. The new buffet is nice, but I preferred the old one. This one feels too much like an open cafeteria, and is very noisy when busy. Food quality in the buffet seemed to have declined since my last visit in October 2015. Had great meals in Indian and Japanese restaurants.Krystal was a waste of time the night we went. New lunch buffet was an improvement, but the best lunch is the Italian menu at the Sante Fe restaurant beside the activity pool. Great views as well .. right on the ocean. All in all, drinks were great, and staff was excellente!!! Very relaxing week.

We have been to this resort twice now. It is absolutely our favorite. The staff are genuinely happy to help and the resort is immaculately clean. We travelled with our two toddlers, parents my sister and my husband. The food was delicious and plenty of choices. The restaurants were amazing. The entertainment was top notch compared to other resorts we have been to. I honestly can not say anything negative as we truly had a wonderful time.

Stayed Oct 5-12, 2017. Surprised my husband for his 50th. Our 19 years old son came as well. I was nervous after tropical storm Lidia...But it was all GREAT! The hotel is beautiful. From the welcome drink to our checkout we were all lovin the Palace. Staff are wonderful. Food and drink were plentiful and delicious. We will be back!

The level of cleanliness in the hotel was of the highest. The people in Los Cabos were very pleasant to interact with and the vendors were not pushy. The staff were very professional and courteous. Our room was amazing and the view of the ocean was spectacular.