Good variety of food options, beach locations, restaurants, activities etc. Entertainment was great. Staff was amazing - best part of the location. The gymn was really large with a lot of options including fitness classes. The spa had a great cold plunge pool, sauna and steam room. Played mini golf for free a couple times, used the pickleball courts 1 day and the gymn every day. Great snorkelling with the turtles right off the Barcelo beach. We loved our stay. The only real negative: 1 of the Cozumel snorkelling excursions was not worth it. Bus pick up at 5:45 am and returned around 4 pm and only had 1.5 hours of snorkelling + 1 hour lunch. The rest of the time was spent travelling. Absolutely do not recommend it just based on the itinerary. The brochure said 4 hours + travel and transfer time but it was more like 1.5 hours snorkelling, 1 hour lunch and 7.5 hours travelling and waiting around. Not worth it at all. Note that this is not a reflection on the staff that worked hard and kept us entertained to the best of their ability. It is more about a poor excursion plan with low value vs. what was advertised.

I likely wouldn't return, but it's probably good value if you're looking for a cheaper option. It felt safe and had everything we needed, but definitely felt dated, and wasn't as nice as other resorts we've been to. There is no doubt that there are *much* worse options out there, but I personally wouldn't choose to return, as I've stayed at nicer options. To start with the "good": Beach: The beach was great at this resort. Really well maintained (they deal with the seaweed frequently but discretely), beautiful sand and scenery, and lots of chairs. Worth noting that there are no umbrellas, the only shade comes from the (many) palm trees, but they can sometimes be less predictable, and the shade moves throughout the day, so it might be worth bringing an umbrella if you prefer to chase the shade (there is more shade available at the pool area, likely more challenging to find the sun there, but we didn't spend much time at the pool). Pool Options: While we spent most of our time at the beach, we did visit the pools occasionally. What I liked about this resort is that there are a few different pool options. While one of the main pools was very busy and rowdy (good if you are looking to drink / party / play "crazy game" and other events), the other pool was much quieter. There was no loud music, no organized events, and was overall a very different vibe. It's nice that there is something for everyone, so if you like a quieter, more relaxing experience, that exists! We also learned quickly that you can hear the pool noises from the beach, so be aware of which pool you are closer to on the beach. If you don't want to hear the music etc. from the "party pool", you will probably want to go to the other end of the beach. Staff: The staff were friendly and responsive, and seemed generally happy to be there! It was great meeting with some of them, and they were generally very happy to help with any requests. I will say that they appeared under-staffed at certain areas, specifically the pool bars, but I didn't have any negative interactions with any of the staff. The Grounds: Admittedly not super important, but the grounds were really beautiful and well-kept. Tons of large fountains and interesting architecture, staff was cleaning the paths every morning, and the walk from the beach to our room was stunning - some resorts pack those walkways full of different vendors / playgrounds etc., but I really appreciated all of the landscaping. Tons of trees, flowers, and natural scenery, which I thought was a nice touch. Things that could be improved: The Room / Maintenance: Our room was fine, but certainly felt dated. While nothing was exactly wrong, It didn't feel super clean and could definitely use an upgrade and there. It seemed like a standard, older hotel room (on the cheaper end). Unfortunately, we had two incidences that left us not thrilled. Most importantly, there was an error with the locking mechanism on our door, to the effect that at times, it was completely unlocked to everyone, unbeknownst to us. We learned this because on our second day, we were completely locked out of the room and had to go to the lobby to get help. (We had informed them twice at that point that the light on the electrical lock turned red when we were attempting to unlock it, but that after a couple attempts, we were able to usually just mess with the doorknob enough for it to open for us. Both times they "reset" our bracelets and told us it should be fine (we didn't actually know that it wasn't meant to turn red until we got locked out compeltely)). Once we got help, one of the resort employees informed us that there was an issue with the lock, and that it wasn't responsive to any of our key cards. We were told that it was either locked to everyone (including management's master key", and our own bracelets), or completely UNLOCKED, which meant that any time we were able to enter our room it was completely unlocked to anyone that would try to enter. This is obviously a safety concern, and did make us feel a bit uneasy. For what it is worth, they did send a maintenance person and dealt with it quickly, but we obviously wished it didn't happen to begin with. The second issue with the room was less alarming, but a few days in, the toilet broke and the handle to flush got disconnected from the rest of the plumbing. We called someone in and they were able to replace the part / repair the toilet quickly, but again speaks to the fact that some upgrades might go a long way in some of the rooms. Food / Reservations: The food was okay. The buffet actually had many promising options and was large enough that everyone should be able to find something they want to eat, but for dinner, I prefer restaurant options over a buffet, and you MUST reserve your table in advance. Unfortunately, booking those reservations were really challenging. For starters, they had us book our reservations through the service-center, rather than at the front desk or on the phone, which took some time. They only had one employee working, and for some reason it took a LONG time for them to find the reservations, so be prepared for a wait if there are a couple of groups ahead of you. We went on the morning after we arrived, before 9am, and there were VERY few options they could offer us, and almost all of them were for 8pm or later. If you enjoy / don't mind a late dinner, then you might not have an issue, but we preferred to eat closer to 6 or 7, and there would be maybe one restaurant a night that could accommodate that. This might be because they were unseasonably busy, or perhaps this is their usual, but we weren't able to get any reservations (even late ones) at the majority of the restaurants, meaning we spent 3 nights at the same spot (Mexican, and on the third night we ended up cancelling our reservation and opted for the buffet because it was only okay), and then they were able to get us in one night to an Italian restaurant (it was okay, not great) and one night to the Japanese restaurant (this was by far the best meal we ate the entire time - would highly recommend trying to get a reservation here!). I wish we could either reserve ourselves through the Barcelo app (cutting out the time spent at the service desk), or that there were more options in general so that we could try out different spots and not have to book late reservations. If you prefer to eat at the buffet for every meal, this is actually a great spot for that - I'm sure the food could be MUCH worse elsewhere, but I really prefer restaurant dining at dinner, so I was feeling a bit let down. Other general notes: This resort is HUGE. It's technically a combination of 5 or 6 resorts (each with their own lobby, buffet, and restaurants), but you have the options of visiting the other resorts as well. There is a mall (???) that joins some of the resorts. The mall is a weird vibe, unlike any other resort I've been at, but if you want to shop while you're away, I guess it's a good option. It was also really busy when we went. I think some of it is due to discrete circumstances (many people switching to Mexico from Cuba), but it was really busy pretty much everywhere. Just meant that while there are TONS of seating options on the beach, they filled up surprisingly fast. Like almost all resorts, the "seat saving" strategy is very much in play - if you didn't go to the beach (and I assume the pool as well) by 7:30 am or so to put your things on a beach chair, you likely won't have any luck, or will be left with the poorer options. To be fair, I know this isn't exclusive to this resort, but just note-worthy to be up early, even though it looks like there are so many seats to pick from! All in all, this wasn't a bad stay - it was a beautiful vacation and had the nicest beach I've seen, which is really all I needed, but I think next time I might opt for a smaller, newer resort.

The grounds, rooms, restaurants are all super well maintained. Service was excellent and the friendly welcoming staff added much to our stay. Lots of sargassum on the beach but that is beyond the resort’s control. They worked very hard to remove it.

There was definitely a lot of food in the hotel. However, the buffet needs better chefs. The flavours of the food were really off. The captain morgan grill had the best tasting food overall. I do think that the chef's need a bit of training. Anything fried was totally soaked in oil. As if fried in cold oil. Like I said a lot of good food however taste was not there. The rooms had issues as well, we asked for our tap to be fixed many times. And there was 3 of us in a room we asked for a better room and it was denied as well, even though the hotel was not fully booked.

This is a large resort. You have access to the sister resorts and are all walkable. The food was excellent. The rooms are a little dated but are very clean and comfortable. My grandson has food allergies and the kitchen staff was able to provide us with separately prepared food. The beach is beautiful and you can walk a good distance. However water shoes are a must. There are large rocks under the water you can't see. Once you get in the water 100 feet or so there is nice sand. There is no bar service at the beach but service is available at the pool. The staff were pleasant and accommodating and worked very hard. Thanks to all the resorts staff. The Xmas eve diner was something out of this world. The food and decor was amazing. Thanks also to Kevin Dupuis from trip Central who handled my booking . He is always available when i have questions.

We returned from Barcelo Maya Caribe a week ago, after a 10 day stay. This was our third time at this complex, previous 2 stays were at the Tropical. The grounds are still beautiful and well maintained, although there are less colorful plants around the palm trees than before. Rooms and bathrooms were a bit dated but functional and very clean. We loved the bed sheets! The mini fridge was restocked daily and we always had enough towels in the bathroom . Food in the main dining room was just ok, not as good as on our previous visits, the choices were limited but we always found something to eat. The food in the main buffet was not warm enough, especially at dinner time. We ended up going to 4 a la carte restaurants: Italian, Mexican, Spanish and Japanese. All were great! We have to mention that the resort is very clean and that service through out the resort, from every department, was excellent - thank you Barcelo! Entertainment team, especially Joseph and Marianne, were awesome. We really enjoyed their energy and effort in including everyone in the games and aqua aerobics in the pool. The pools are amazing, huge and well maintained. Plenty of lounge chairs available around the pools and on the beach. The beach has eroded over the past few years, more rocks and coral on the shore, but still good access to the sea. We recommend wearing water shoes. Would we return there? Yes!

The Barcelo Maya Grand is a large beautiful resort with many pools & activities and access to multiple areas & restaurants with a variety & plenty of food. The grounds are kept very clean and the friendly staff work very hard to maintain cleanliness and cater to guests. Check in could've been more welcoming as we had to change rooms in order to get the rooms we paid for but once I mentioned "speaking to a manger" they suddenly found our rooms;) There was a 3 day music festival that created a lot of noise & brought in tons of young people which would've been nice to know about prior to booking, we were far from it so not a bother but other families were not happy about it. Overall the Barcelo Maya Grande (Caribe) is a stunning lush resort with a beautiful beach & lots of do or not do. We had an amazing week there,enjoy!!!

Everything was fantastic! Clean rooms, wonderful grounds and restaurants were well kept with great service and food. Loved the pools and beach areas! Highly recommend this resort and definitely will return again! Thanks for making our vacation special!

We stayed (Mom, Dad and 10yr old) at the Barcelo Maya Grand Caribe last week and had a fantastic time.While we encountered a few annoyances, overall the stay was fantastic and we woud definitely recommend this resort. The grounds are beautiful, lush and well maintained. The ameneties are bountiful, the beach and ocean are lovely, the food is really good and the staff overall are super friendly and responsive. Coming from Canada, in summer, we did not bring closed toe shoes. Sandals ll the way! This proved to be an issue because although the gym is huge, well appointed, the staff would not let me train on a matt with weights or a kettle bell without closed shoes. They let my hsband do so and their sign only says closed toe shoes recommended, but I was spoken to slightly rudely and dismissed. Dissapointing. Shoes were also an issue at the restaurants (other than buffet). We were told that men must wear closed toe shoes (but not women), and were turned away at 2 out of 4 reservations. We were obviously annoyed because people wearing shorts, t-shirts, crocks and what looked like pyjama pants were allowed in. We asked why and were given no reason, just shrugs. Boo. Our toilet kept blocking and our shower was super slow to drain, leaving us in several inches of water by the end of a shower. We contacted the front desk that told us the issue woud be resolved soon. The toilet issue was fixed a few hours later but the shower never got better. Oh well. Staff did gift us free passes to the water slides/surfing wave, which was nice.We had a great day there. Do note that many amenities carry extra charges, but that is totally undertandable. Utimately, attitude is everything and there were many more positives than negatives, so we were happy in the beautiful Mexican sun and sleeping in super comfy beds.

Honestly, this place was a huge letdown. We paid way more than we have at other resorts, and it was just not worth it. Pretty much everything was booked the whole time restaurants, the spa so we didn’t get to enjoy any of the stuff we were looking forward to. No one tells you anything, either. You’re basically left to figure everything out on your own. The communication was awful. On our last night, we finally got a dinner reservation (at 9:30 PM!) and I got kicked out for not wearing pants, no one ever mentioned that was a rule. The staff just seemed annoyed most of the time and weren’t helpful at all. Anything you ask for takes forever, if it happens at all. Our room didn’t get cleaned for three days, we ran out of towels and water, and the A/C barely worked. The first time we called, no one came. The second time, someone showed up and said “it’s fine” and left. We were also dealing with horrible paint fumes for two days because they were painting nearby rooms. Couldn't even air out the room because opening the door shut off the A/C. Everything costs extra room service, wine, most activities. So much for “all-inclusive.” The food was DISGUSTING usually cold and the staff at guest services had serious attitude. If you don’t speak Spanish, don’t expect much help. The pools were DIRTY, SLIMEY AND CLOUDY. This was honestly one of the worst hotel stays we’ve ever had. Save your money and go somewhere else, we’re definitely not coming back.

I honestly don’t understand how this place has such great reviews because it was far from amazing. The first night we arrived, my child had an accident, and the way the front desk staff treated us made me want to leave the resort that same day. They were rude, completely unhelpful, and when I tried to explain the situation while upset, they rolled their eyes at me instead of helping arrange transportation to the hospital. Zero empathy. Second issue everything at this resort costs extra. The waterpark, bowling, arcade, ping-pong, pool tables—literally all of it comes with an extra charge. That was a shock because every other resort we’ve been to included those things free. Third, the food was awful. The buffet and snack bar food made my whole group sick with stomach aches and diarrhea. The à la carte restaurants were the only places the food was decent, but even then, you only get four reservations for a 10-day stay. Really? Lastly, the rooms were disgusting. The bed felt like sleeping on dirt no matter how many times we asked for clean sheets. The smell of mold was unbearable it felt like it was everywhere in the room. It was uncomfortable, dirty, and honestly unacceptable. I would never recommend this resort to anyone. Save your money and go somewhere that actually cares about their guest. Oh I forgot also the beach is disgusting they don't even bother to clean up all the disgusting seaweed that collects on the beach, also if your looking for chairs by the pool or clear clean water, you definitely wont find that here. Be ready to party with the locals as they will all get drunk and blast there stereo near the kids pool. Watch out for the staff that rides his motorcycle on the pathways especially your children as he will be on his cell phone while driving on pedestrian walk way. I'm so glad to be home what a waste of money. Worst vacation ever

Third visit to the Barcelo Caribe. Love this resort… great beach, lots of evening options with shows and the mall, excellent beach volleyball court and pickleball courts and other sports courts. Food was great, buffet and ala cartes, however one in our group did get food poisoning, exact source unknown. Basic Caribe rooms are okay, could use some renos but bed was comphy. Nights were a problem. Only got one decent sleep in ten nights due to parties in next room and loud drunk people in hallways and leaving disco at 3:30. Called the front desk numerous nights. Sometimes it helped, sometimes it didn’t. Each of our visits the night noise has been worse. Not sure if we’ll go again because of this. Otherwise we love this resort!

My husband and I recently returned from a one-week stay at the Barcelo Maya Beach Resort, a sister property to the Caribe, and with access to the Colonial and Tropical resorts. We were originally booked at the Caribe, but our flight delay left us arriving at 2AM, when the front desk of the Beach was open but not the Caribe. There was no need for any concern, as the sister resorts are nearly identical, aside from the Beach having a small adults-only pool and bar (El Cielito) near our ground-floor room in Tulum. The rooms were clean, comfortable and quiet, aside from rowdy guests in the hallways for a couple of nights. The air conditioning worked well, there was a safe and mini-fridge which was stocked daily, including bottles of water and cans of beer and soft drinks. We loved the rainfall shower head, and the option to take a bath as well, with the toilet separated by a wall for privacy (though not complete privacy, if siblings or friends are sharing the room). We loved the buffet restaurants, with plenty of variety and healthy options including soups, salads, sandwich meats and multiple cheeses, as well as pork, chicken, beef, and seafood options. There is a small vegan section as well, and two lower buffets set up for children, including small desserts. We tried 3 specialty restaurants, which for us were a change of atmosphere and more personalized service. We found the food quality to be very good to excellent wherever we went, except during off hours at the beach Rancho Grande, where I found the food can be dry under the warming lights. There was much available shade around the pools as well as from palm trees on the beach. Beach lounger availability varied through our stay: there are more than enough loungers for everyone if people don't hog them/play the "chair game". The sand was not as soft and deep as it was at other resorts we've been to, but for just relaxing and listening to the sound of the waves it was perfect for us. People were snorkeling frequently, and water sports were available on days when the breeze wasn't too strong. We enjoyed Strikers Sports bar for its air conditioning and fun atmosphere, which I believe may be open 24 hours/day. There is free mini-golf during the day. The Maya Mall includes the Italian and Tokyo restaurants. Location is approx. 60 minutes from Cancun airport. We had a very relaxing vacation, and look forward to our next visit here!

Where to start about this incredible resort! It is truly a 4 in 1. 4 resorts for the price of one. The grounds were beautiful with palm trees everywhere. The beaches were so well kept and stunning. The food was good and a lot of selection. The a la cartes restaurants were a nice change from the buffet. The shopping mall and vendors to shop from had lots to choose for souvenirs. My kids loved the water slides that were included. The extra water slides were a bit pricey for what it was so we skipped it. There was an awesome arcade for hot days to take a break. Overall our family loved the resort and all it had to offer and we will be back.

The lobby, grounds and amenities are great. The rooms are not- they are dated and in need of repair. They also aren’t cleaned properly. We arrived and our first room for tub had a chunk missing, pink mold and the shower tiles looked dirty. There were tiny little bugs crawling on the vanity and it was all dusty. We went down to the front desk and were offered a tour of a different room. It was essentially the same but a little less dirty. We were not happy and it set the tone for the rest of our stay. Food was ok- lunch buffets were not refreshed so unless you got there early there wasn’t much selection and freshness Beach was beautiful- a little rocky but lovely none the less and minimal seaweed.

This resort is amazing, second visit and it only gets better. Service was exceptional and staff was always willing to provide anything you needed. Rooms were very clean. The food at this resort is fabulous and the the restaurants provided superior meals and the presentation was so beautiful. Loved my vacation and will definitely return!

Our second trip to Barcelo Caribe. Large resort with lots to do. Beautiful grounds, well maintained. Standard room basic and had everything we needed. Beach is long with some Sandy and some rocky parts. Was a very windy week for us so ocean good for wave jumping but not great for snorkelling or water sports. Nice volleyball courts, pickleball courts and corn Hole. This trip was in March which we would NOT do again. Spring breakers from the US were loud partiers. We got no sleep for 2 days and the front desk inferred this was pretty normal. Everything was very busy and seemed understaffed. Wasn’t like this the last time we went. Many Staff seemed tired and not very happy. We would definitely go again, but not in March.

This was our first time at a large resort and loved all the activity options, the beautiful grounds, excellent restaurants, pools and beach front, walking paths and weather! The mall area and Mexican market were also a great evening option to stroll through.

I spent 1 week at barcelo with my husband and 2 teen/tween daughters. We've been to a dozen all inclusive and this was by far the largest complex we've ever stayed at. The complex was beautiful, very clean with gorgeous beach and pools. We found our superior room to be extremely tiny and dated. Smaller than most resorts. The food was fine, not the best but it was plentiful and available everywhere. My kids loved the food. The activities and onsite shopping was fun. No need to leave the resort, they had everything. I found the staff a little unfriendly, but I may have been spoiled at past resorts with extra pleasant staff. Overall it was a nice resort, just a little overwhelming big. They do accept large groups, so at times certain bars, restaurants or pools can become crowded, but there was always space to move to less busy areas.

This was our first time to Mexico as well as one of the Barcelo Resorts. We are a family of 5 and always book 2 rooms. We've travelled a lot throughout the Caribbean and have stayed at many all-inclusives. This resort has something for everyone to enjoy. It's huge and you can use the services at the other sections too. Very easy to get around and the grounds are beautiful. The ROOMS we had were not brand new but they were well maintained and very clean. Beds were comfortable and fridges were restocked daily. We like to switch it up between the pool and the beach, we always found chairs but it's probably a good idea to get there early. The FOOD was very good. The buffets had lots of variety and the service there was pleasant and quick. The a la cartes were really good too, the Japanese was our favorite. We didn't have any trouble booking these but I recommend being flexible with your times, there are a lot of people to accommodate. We did one EXURSION, to see some of the Ruins followed by swimming in a cenote. We booked this through our West Jet Rep and it was well worth the price, including meals, transfers, gear and even though it said a half day, it was closer to a full day. Lots of fun and very interesting. SNORKELLING from the beach is awesome. Our favorite part was finding the turtles! It's such a cool experience to swim with them. You can do this every day if you like. They are beautiful. There's so much to do at this resort, all day and into the night. We had lots of fun and a fantastic week!

Poor food, no themes at buffet despite lunar new year and Valentine's. No flexibility for unusual circumstances. Rooms are worn out. Buffet staff not allowed to join tables to accommodate family groups I'd these larger settings are occupied

We cannot say enough good things about the Maya Barcelo Caribe. From the moment we arrived until we left, we had a great time. The service was great, the food was great, the beaches were great, the weather was phenomenal. Many things we probably did not get to do as the property is hug and we were discovering new things daily. Very clean and well maintained. We will definitely be visiting again.

This resort is amazing, clean, friendly with spectacular scenery ,everywhere you look it’s like a picture postcard ….. absolutely breathtaking. Plenty of good food all day long with amazing service! Our second time here and can’t wait to go back.

Returned a week ago from the Barcelo Maya Caribe. It is a no frills resort with the beach and pool being the best factors. We went to 2 al a cartes and wouldn't bother if we'd had known it was just mediocre. Didn't even go to the other 2 that we had reservations for. The buffet is really good, something for everyone. I think most of the resorts in the Mayan Riviera all use the same company to source their desserts from. They are all the little cakes cut in different shapes and different colours, but mostly all the same. I didn't even bother with them, stuck to the fruit and fruit cups. I really love dessert but can pass those little cakes up easily. Dessert was disappointing. The rooms - very blah. No frills whatever. They do supply shampoo conditioner and lotion. The hall outside the rooms are VERY DARK and unappealing. Definately need some nice lighting and some sort of decor as there is ZERO decor, inside the halls and outside the actual buildings. When we arrived at the resort in the bus, it was so blah and disappointing, just a big building, no decor or flowers whatsoever. No excitement to finally get there. We were apprehensive about the place. The checkin was fine, the lobby, again blah, no flowers, nothing even on the checkin counter, NOTHING. Only 4 of us checking in and the young man checking us in talked so fast and rushed like he was really busy. We couldn't understand him, didn't know if he was talking english or spanish! Again, no decor other than some metal spanish metal statues in the lobby. They didn't appeal to me at all . The room didn't have any towel art, no candies on the pillows, nothing, no frills. I only seen 1 miriachi singing group during the whole week, at the mexican a la carte. Why not have them around the whole resort each day?! They really add to the Mexican feel of a place. Should always be at the buffets. I didn't see any drink servers at the beach or the pool. Had to get your own. No frills. No little snack stands right at the pool, like I ALWAYS see at other resorts. Seen lots of fish at the pier. That was really nice. The theater - was good on 3 nights -- Michael Jackson, Il Divo and the Magic Show were good. But the kareoke, the men vs. ladies were bad. Don't recommend. But they really should turn ON the lights after the shows. I actually tripped on the side of some stairs (there are stairs all over), and I fell right down. (Not a drinker). Lighting is very poor. They should also have little golf carts to drive customers around as there's lots of walking. One of the 4 of our group rented an electric scooter for about $100/day to get around. The bartenders all seemed unhappy. This really sounds negative, but the beach and the pools made it worthwhile for us, that's what we went for. It was average but at a higher cost. I would recommend if you are happy being at the beach and pools and fine with buffets, but the resort is very MEDIOCRE, again NO FRILLS THERE!!! Just my opinion.

This resort is very big. It is 619 acres. Be prepared to do lots of walking. If you do choose to stay here, be sure to book 'Premium.' Even though this is a 5 star resort, the 'superior run of the house' rooms are extremely dated and need a thorough renovation. Our room was on the second floor and air conditioning worked well. Bathroom had peeling paint in the tub. The food is excellent. We had read reviews about bland food and did not find that. The a la cartes are hard to book and we could only get dinner times between 5 - 6 pm. I don't know if they did that as well as we had an 8 year old. Seems like all the kids were with parents at this dinner time. The resort's entertainment around the pools and activities are lacking. There are 4 main pools and most of the action seemed to be happening at Tropical. That was 2 resorts away from us. The shows are too late. All started at 9:30 pm. With a 8 year old we just couldn't make it to them. We have enjoyed other resorts where the entertainment is more geared towards children (having some children's shows). The Barcy club is too hard to access. They are too strict with drop off times and they only allow you to book in 50 minute increments. The pools and beaches were great. Alcohol was very watered down. The staff work very hard, especially the grounds crew. The resort exterior is immaculate. Very commercial resort, too many stores. Miss quainter resorts with less shopping options. No one is selling you anything on the beach which is nice but you almost miss it too. We used collectivo to explore, but be prepared to be in the middle of nowhere.

When we arrived at the Barcelo Caribe we were told they were full and we were to go to the Barcelo Palace as an upgrade. We had a fabulous time. It was myself, my husband and our 2 young adult children. We loved the Palace but our kids spent more time at the Caribe which was livelier and more going on for their age. Room/staff: Fabulous - 2 double beds, 2 couches, patio to garden, wrist band key door openers, large bathroom 2 sinks, toilet and 2 showers with bathtub in each room. Great covered walkways to everywhere. Very clean well kept grounds and areas. Staff friendly and helpful. If you leave a tip in the room fridge you will get xtra snacks. Food: Much better at Palace than Caribe as we ate 2 lunches at the grills at Caribe/Tropical and our stomachs were upset after those. Stressful booking dinners at restaurants at night. Had to book the first day and only got choice of 3 restaurants at a time so had to go back 2 days in a row to book more. Unable to get restaurants the first 2 nights. Restaurants are the way to go for dinners. They were excellent even at the Tropicale. Breakfast buffets were wonderful with omelettes, crepes and papaya, bagels, lots of variety Lunches were a great variety at the Palace- hot and cold items Dinners at buffet were good but preferred the restaurants. Loved the Kyoto - Japanese that cooked in front of you with a show. French- Bassiere - lots of seafood, Caribe - seafood, Rodizio - Brazilian steak which was ok, Italian at Tropical was good- pasta Drinks all free at all bars. Bring own insulated large drink container Entertainment: Poor. Spectacular arena at the Tropicale was all in Spanish every night. At the Palace one night was Mexican dancers - costumes were great but same dancing for 1/2 hour. Magic show was good. The other nights were only karaoke. Shows started at 9:30 pm. Not much to do at night here. Kids had more to do at the Caribe in the evenings-dance parties, sports bar etc. Beaches: Fantastic. Bring water shoes as lots of rocks. Need a float or noodle for me for snorkelling. Bring snorkel. Walked from Palace to Adult Only every morning on sidewalk on beach - approx 6000 steps for both ways about 35 min to do both ways. Lovely walk in the morning at 830. Had to get up at 8 to get beach chairs on the beach at the Palace- put towels and clips on chairs. Palm trees for shade so had to move the chairs around every 30 min or so to get shade. Water was warm, first few days were rolling waves then last few days was calm no waves and clear water. At that time near the palace you could stand by the rocks and didn’t need to snorkel and we saw a sting ray, 2 turtle swimming next to us , and multiple coloured fish by just standing near the rocks by shore. Lots of water sports to do - windsurfing, wave rider $20US per hour, kayaking, catamaran- have to go early in AM to stand in line to book time in day to use. Other things you can pay for - jet ski, scuba, snorkelling trip. To Do: wave rider, skating, bowling, Mexican shopping mall - lots of stores to shop at inside and outside. Palace hotel also had lots of stores to wander in. Can take the free double decker bus around to all the Barcelo resorts. Swim with dolphins - 4 of them and the 15 min show is at 10:30 every morning. Cute show with jumps. Sport club screen to watch sports on, video- gaming screen . At pool areas had pilates, games starting at 2 pm dancing etc. Beach has beach volleyball. Kids water park at each resort and kids clubs at each resort with activities.

The resort is large and offers a lot of amenities to visitors. Nice pools including lane pools and gym. Large pools and really nice beaches especially in front of the maya beach. Food is pretty good we ate breakfast at the buffet and went to Ala cartes in the evening. Book your Ala cartes as soon as you arrive to ensure you get reservations. The only negative is the party crowd who pulled fire alarm two nights in a row and some noisy late night people coming home. Best server is Irene Sanchez at the Maya Beach pool bar.

By day 2 we already knew we would come back. The food was delicious, the staff were friendly and courteous, and the beach was pristine. We felt very taken care of and it was a lovely place to relax and recharge!

First of all I want to make this clear that we been travelling for a number of years with our boys who are 17 and 15 now and this resort we can say that is definitely one of the best so far. This resort was "Perfect for our family". A couple of downfall that I thing they should maybe reconsider and after speaking to several people on the resort we mostly all felt the same. Here is what I think they could easily modify or change and this would make this resort even more awesome. -We are in 2020 and we all know that internet is a big part of our lives, I don't understand why we still need to pay for internet. I know that there was free WIFI from 10 to 5 at the mall however what an inconvenience when you are sitting at the beach and you know you have to get dress to go up do just do your daily check up. -The need to have a parent to sign off to have access to basketball, ping pong, tennis racket etc. I understands that they need some kind of control however maybe the age of this could be reviewed. Every time they wanted to play a sport we had to walk over with them to sign off. - No enough bar close to the beach. We had brought a little cooler and we would fill it up with ice and put the beer we had in our rooms in it so for us that worked but I know some people they don't drink beer so I know that was another downfall of this resort. Those are just a couples of things that we feel if it would change this would honestly would push this resort another notched. The beach is one of the most beautiful I've seen so far in Mexico. One of our best experience was swimming with turtle at the Palace Beach. WOW what a great experience that was and I honestly can say this was one of the biggest highlight of our trip. We would definitely recommend this resort and I've already did recommended this to a few of our friends and they are actually looking to book this resort for next year. Would we go back just my husband and I no because it's very kids oriented and we prefer smaller resort. However I would definitely go again if my kids

We arrive at the hotel around 11:30pm check in was a breeze, our room was in the 5300's so we were close to the beach on the third floor, room was nice food was great never crowded at the Buffet, never had to worry about a chair at the beach the pool is were we sat most days I faced the beach my wife faced the pool, the staff was amazing,

6 resorts in 1 large area. Lots of restaurants to enjoy, we ate at 6 theme and 6 different buffets. Beach area at Caribe/Beaches resorts were the best of the 6 resorts. Only issue they did not push the hand sanitizers on people entering eating areas during Coronaviros time frame .

Great amenities! as an athlete the gym and pools provided great workouts. Great staff like Irene Sanche at the beach pools. Comfortable rooms Would recommend to anyone. This was our 4th visit and hope to go back again

This resort was excellent, I always felt safe, security cameras in place, the restaurants were delicious, anything that you would like to eat, the grounds were beautiful, with maintenance upgrades, painting, lawn and garden care going on all time. The staff were vey friendly and helpful. Lots of activities, mini golf, bowling, sports bar, casino, shopping mall, Mexican market, go carts, zip line, kids pools, lots of swimming pools to choose from, beautiful beach area, and you could walk from one section of the resort to another under covered walkways, you never had to leave the resort. The things I was disappointed in was the extra costs for some of these activities, I wouldn't mind paying a reasonable price, but some of the prices were extremely high, and therefore most people didn't use them, if they had cut the prices they would have been used instead of being left empty. We had purchased the Elite Plus, which gave us Priority Boarding, but when boarding the plane, even though we were waiting to board, they allowed other passengers (20 -30) to board ahead of us, these passengers were not travelling with children or had no sort of disability, we even asked some of them if they were priority and they said no. When we pay extra for this service, it should be given to us (as they had the same chance as us to pay the extra) and the others should be told to wait until their sections are called. Overall I would recommend this resort.

Had a wonderful vacation at the Barcelo Caribe, however we were disappointed with how expensive the extra amenities cost. We don’t have an issue with paying extra for activities but what the Barcelo was charging for bowling, go carts and zip line was unreasonable.

This resort had everything lots of restaurants with good food lots of pool and beach chairs great for walking The only bad thing was they charged way much for the extra activities (bowling go carts Ziplining ) and nobody was using these because of that . If they would lower the price on these activities they would make a lot more money from these and there guest would be lot happier that they are there

Very well kept. Lots of activities for family with children and grandchildren - including the pools and waterpark and beach, recreational options and evening shows. Great choice of restaurants and buffets.

Overall, my family and I really enjoyed this resort. Rooms were nice, fridge stocked daily with water, snacks and beer. We were located close to the buffet and Mayan mall so it was super convenient. So many pools including kids pools made it easy to find a chair. Water warmed up in the afternoon and there was both quiet pools and then those that had entertainment and activities. The only negative here was that the no smoking in the pool rule was not enforced which was gross, especially for us with young children. The beach is a little rocky but it didn’t bother us as we prefer the pools. We found the food mediocre compared to previous experiences at other Mexican resorts. That being said, we still enjoyed our meals and we really enjoyed the teppanyaki a la carte. We did enjoy all the activities on the resort including the arcade in the sports bar as well as the merry go round and skating in the mall. We ended up spending more money to do these things but it did keep our kids entertained. Loved the dolphin experience although was concerned by the lack of space in the pool. We didn’t see the night shows but there was something happening daily. Overall, it was good resort with lots to do for our family. We had a great time.

The hotel was very clean and well kept. by far the best sleep I have had on a vacation the mattress was very comfortable. Food at buffet was decent but the Ala carte food was amazing. Pools are very clean ocean is warm but bring ur aqua Sox’s lots of Coral

This was the cleanest resort I’ve ever been to! Every night they tore apart the restaurants and cleaned EVERYTHING! They were constantly cleaning floors everywhere and the place just sparkled. The staff was all very friendly and although they could have used an extra bartender at every bar we visited, the service was friendly and fast enough to keep us happy. The a la carte’s That we are at were delicious (seafood, Japanese and steakhouse), but we had a hard time getting reservations with our group. They do not cater to large groups (we were 10). They would tell us that they could not accommodate us all, and then when we split up and went at our given time we would find many tables empty so that they could have definitely fit us all in. That was the only frustration of the trip. The buffet was great for buffet food.

Overall the hotel was good. The rooms were nice and clean and the food was great. The service at the bars was pretty slow but there was 7 weddings during the week. The only other thing to remember to take would be a pair of water shoes for the ocean as there is lots of coral patch’s which will do a number on your feet. Great place to go for family’s with small kids and teens.

I can’t say anything bad about the Barcelo. Great place very clean great variety of food. love the beach has both sandy flat areas as well as coral which has a lot of fish. Great staff that speak English very well.

Very large... stay at one play at 4. Nice to have lots to do... mini golf, lots of pools, beach,good food, Dolphins and more. Unfortunate they had overbooked and we were put in a different resort .. The Beach...than we booked. There were a lot of students and noise... disappointing.

This resort was amazing. Everything is so clean from the rooms to the pool to the restaurant's. There is every kind of food to eat, fresh and plentiful. All staff is helpful and pleasant. Entertainment was great. Beach was beautiful. Definitely would recommend this resort and plan to return.

Loved this resort. Food in all restaurants was great. Buffets had everything you could imagine, gluten free and vegan choices as well. Children's buffet tables too. The shows at night were better than I've ever seen. Rooms were large and clean, several pools to chose from. Adults only, family, entertainment and multiple splash pads for kids. Beautiful grounds with wildlife to watch. Dolphinarium on property to watch whenever you want too. Loved it!

This was my second time at this resort... here are my findings. 1) The Good - The resort is beautiful. The beach is amazing! The pools are fantastic and the staff is outstanding. 2) The Bad - The food is just okay. Not bad, just not great. The restaurants require ridiculous reservations and when you get there, they are half empty at 7pm. They REALLY do mean no shorts. I went with dress shorts and was turned away while guys with ripped jeans and backwards baseball caps were allowed in. Take advantage of the free mini golf, but know your kids (even as teens) cannot sign themselves in... for no good reason except that is the rule. WiFi is $60 CAD for TWO devices, but actually works pretty good on the resort, even on the beach. 3) The Ugly - The rooms are down right nasty. Now, the Premium rooms are nice, re-done and well kept. The standard rooms are run down, in desperate need of maintenance and we had ants all over the place. Tiny little ones. Didn't bother me, freaked out my kids. All in all, it was my second time there. We did have a good time for sure. Would I go back? Probably not... unless I got a Premium Level or stayed in the Palace / Riviera. I think next time we would just try something else for variety, not because of the resort. It really is beautiful, outside of the rooms.

My wife and I have been going on vacation for years, and we’ve been to some really nice places in Dominican republic in Jamaica and Costa Rica but this is the Mecca of all holiday resorts!!! The couple that we traveled with had been to this resort at least nine times prior, and I would always ask him every year where he goes and he would explain to me that he would go to this resort. So finally I said I would like to go there and we booked it at the same time so that if I didn’t like it I could tell this guy every day how bad the resort is. But it was way beyond my expectations there is absolutely nothing that could be improved to make my stay better. I will never go on vacation anywhere else except this location! If you’re used to five-star well then get ready for 10 star

Probably the best all-inclusive vacation we've been on. The food was excellent, the resort/rooms were very well maintained. A lot of options for restaurants and pools. The beach had an area that was mostly sandy (hardly compacted) but was a little rocky in some areas to very rocky in others. We spent more time at pools (personal preference) and one of our six preferred the beach with no complaints. (Long drive from cancun airport).

The beach was beautiful and we were always able to find a lounge chair.The pools were sparkling clean. The grounds immaculate with mature palm trees throughout. But if you are expecting a tasty mimosa with your breakfast forget about that!! Alcohol is only served at 11 am, some bars only at noon. I’ve never experienced that on any resort!! We tried a couple of a la carte restaurants and at most they were acceptable but we’ve had better at other resorts. There was no live entertainment other than the 9:30 pm shows. So in the evenings before dinner or after there wasn’t much to do. There was a DJ playing on the stage in the mall on a large TV screen which was great entertainment for the children dancing up on the stage but definitely not of interest if you are a senior looking to relax and enjoy your before or after dinner libation in a comfortable chair listening to some nice music. We found the “mall” very commercial. Who wants to walk around indoors at a mall when you can do that at home! Sports bar was OK. Bowling alley in there, but very pricey at $15 per person for one game. I felt everywhere you went it was a money grab. For families with children that wanted to use the theme parks you had better keep your credit card handy as there was a charge for mostly everything. At the newly built adults only section they closed the buffet at 4 pm. leaving people to either walk a good distance or take the shuttle bus to the other hotels in search of something to eat. I would say this resort is more geared to families with young children or young adults who enjoy going to the Sports Bar or Discotheque in the evenings. So as a whole we would not consider going back to this resort.

We would like to thank Bismark for referring us to this amazing resort. We were truly blown away at all of the unexpected features presented there. We loved absolutely everything about this resort....nothing bad to say except we should have stayed longer. What a treat! We’ve been on numerous holidays, but this is one we will remember for a very long time. We’re already talking about our next trip which Bismark will recommend. This was our first experience booking with Bismark, but definitely not our last. Thanks once more!

This was an awesome resort, well maintained clean grounds. Restaurants were superb and service was excellent. We were guests for 2 weeks and enjoyed every minute. Pools were very clean and beautiful with a nice little adult pool also. The beach was kept up nicely. We enjoyed our excursion to Coba and swimming in the underground cenote and meeting a traditional Maya family.

The amenities were amazing. They had a ton of activities for my very busy boys, we loved the beach. It was wavy enough to be fun, but not dangerous. They had basketball, water and beach volleyball, shuffleboard, lawn bowling, a lane pool and a small water park. Great fun. The beach volleyball court was often being used and perhaps they could add a second court for a resort of its size. Food was good with many options and we could find food any time of the day, The rooms were nice but could use more storage, as we only had 3 drawers for 4 people. It would have been nice to have more space to settle in. The couch was made up as a bed which was great for my son to sleep on.

Booking through Tripcentral was great. Flying with Sunwing was terrible. We will try to avoid flying with them for future trips. Old jets, always late and you have to pay for everything onboard (not even a free soft drink). Resort is beautiful, well maintained, great staff and good food. Great place to take children. We didn't have children with us but many tourists told us the children's activities and amenities were wonderful. At first, we were disappointed with the beach because there are rocks but we soon learned to appreciate this. There is plenty of beach to walk on nice sand as Barcelo has 6 resorts in a row. Staying at the Maya Caribe, we had access to 4 of the 6 resorts. This was nice since we were staying 2 weeks. The problem is if you want to go in the water. Waves stir up the sand making it impossible to see where you step. One step could be on sand while the next could be a rock. For this reason, WATER SHOES ARE A MUST. That being said, don't let this deter you from going. Because there are rocky areas, this brings sea life and birds making our walks fun and exciting. Furthermore, we discovered that at the Maya Palace, there are wild sea turtles that come swim with you looking for treats. They are so use to tourists that we could actually pet them. A real treat for us to see these beautiful animals up close. Never had trouble getting a lounge chair at the beach no matter what time we got there. You do have to reserve for a la carte restaurants and they get booked fast therefore you have to go on your first day to make your reservations for your entire vacation. We found this to be inconvenient. A short 10 minute walk from the lobby, cross the highway and you will find many cenotes that you can visit and swim in. We paid $10 US per person. It's worth the experience if you've never seen this. It's like swimming in an aquarium. Bring snorkeling gear if you have some. They provide life jackets if you need one. If the winds are not too strong, there is decent snorkeling near the resorts (mostly at the Palace). I did see a huge sting ray swim by me 10 feet away. There are some corals in some areas if you go out far enough. You need to get away from sandy areas if you want better visibility. Bring your snorkeling gear. Some people consider this resort to be too big. We did not feel this way. Unless you have mobility issues or small children, you can walk everywhere. They do have busses that run from one hotel to the other if you want. Walking from the room to lobby or room to beach is not an issue. Walking from the most southerly hotel to the most northerly of the 6 hotels would probably take 20 minutes for an average person. We had a great vacation.

It was the third time we went to Barcelo, Riviera Maya The rooms are clean, the AC is great, the staff is helpful and working hard. It is humid climate and the bugs are thriving . They use DTT to disinsect. DTT is toxic and not used in Canada but they use it in Mexico and Dominican Republic. This time they used a lot in our room and took a day to clear out the smell. In spite of this, there ere small bugs 🐜 in the bathroom. The smell of bathroom was coming into the room from time to time especially during the night. Also, the food is not as good as used to be. There is a lot of food but the chefs are not great. Besides this, the beach is great, people are very nice and helpful. Overall, it is a good hotel. The best is the gym. One of the best I have seen. Also, the outdoor activities are great and keep you motivated. There is not a perfect resort, but is worth for money.

Visited the Barcelo Maya Caribe resort on December 21st to January 4, 2020. This resorts gives you access to 3 other resorts the Maya Beach, Colonial and Tropical. This resorts is huge, it has many a la carte restaurants, Japanese, Spanish, Seafood, Steak etc..The 24 hrs sports bar called Strikers is very nice, lots of large TVs and big screen and has 24 hrs snacks like hot dogs, hamburgers, fries , wings and cheese sticks. The buffet was also very good, lots of selection and drink were self serve like beer draft, coffee machines, mimosa. The room was basic but ok and nothing fancy. The only thing that is really bad is the check in which took 1 hour and I was the first in line. The grounds are well maintained, the pool are all great, there is even a lap pool which was nice and also a small Adults only which was very nice to get away from the kids. The beach was ok but you need water shoes there is some areas where there are less rocks. There is plenty to do like bowling, mini golf, surf rider, zip lining etc at an additional cost. You can get discount on the bowling from 10 am to 1 PM which is 2 for 1. The mini golf is free till 7 PM. There is free Wifi at the mall from 10 am to 5:30 PM. The service was ok.

We were a group of 11. 2 families. The grounds were stunning. Food was average and the rooms were clean and spacious but you can hear everything in the room next door. The beach was spectacular, calm and warm. Fish swimming in the ocean at our feet. We were able to feed them standing in the ocean. MANY activities for all ages. I would definitely return to this resort

This was our first time to the Mayan Riviera and first time at Barcelo Maya Resort. We are a family of three, two adults and a 6 year old son. We stayed for 2 weeks in the Caribe section of the resort. Our room was set back from the beach/pools but was very conveniently located close to the Caribe buffet, the Maya Mall, the Caribe Lobby and the tennis/paddle ball courts. We were very happy with our location near the back of the Sayil building. The transfer from the airport to the resort is a solid hour long drive. We booked a superior/standard room and it was nice (not fancy but clean and nice). We were on the second floor of the building with a view of the Pirate Island Waterpark. There were two double beds in our room and a sofa bed. The bathroom was large and well equipped (dryer, shampoo etc). We had a nice balcony with clean furniture on it. The room itself was also very clean upon arrival. There was a mini fridge that was kept stocked with drinks (pop, beer, water and juice). There was also a large bottle of water with the coffee maker. The man who restocks the fridges will provide you with more water for the room if you ask him to. The food was delicious. Buffets were always good - not hard to find something for everyone. For breakfast, we often walked over to the Tropical buffet for a change of scenery and liked the layout better than the Caribe buffet. I asked for a buffet schedule from Guest Services and that helped us to decide which buffet to eat at in the evening. We ate at a few of the A La Cartes. They were really good. We especially enjoyed Tokyo where the chef prepared the food right in front of you. It was a great show and the food was so good! The steakhouse was excellent as was the Italian place in the Maya Mall. We always ate lunch at one of the grills near the beach. The one at the Beach section was my favourite because of the beautiful views. We did not see one evening show (they start at 9:30pm) as we were usually exhausted from the day's activities (particularly our 6 year old) and needed to rest. We usually went for a walk around the resort after dinner and enjoyed seeing the numerous weddings that were taking place. We spent many of our mornings in the ocean near the Palace snorkelling with the sea turtles. They are beautiful and quite friendly - there's no need to feed them. I was happy to see some of the lifeguards on the beach asking people not to take bananas into the water to give them (like I tell my son, turtles are not meant to eat bananas - a turtle can't climb a tree to eat a banana). We snorkelled off the pier too a few times. There are a lot of fish there (but again, people are feeding them bread etc. and shouldn't). I don't recommend being in the water if people are throwing bread out - my son was in the middle of a large school of fish that were being fed by some guy and he was not comfortable. If the ocean wasn't ideal for snorkelling, we would play paddle ball or tennis after breakfast. You must book a court ahead of time and get your equipment from the desk near the courts. They provide you with a towel and water if you want it. After lunch we would go to the pool and lounge in the shade. Between the Beach and Caribe pools there is a large shaded structure with ping pong tables and foosball tables. There is also a nice shaded basketball court and lap pool near the ocean in the Beach section. We booked a catamaran ride (free per stay), used the kayaks, the water tricycle and the stand up paddle boards. There's so much to do!! The fitness centre is really quite impressive. It sits behind the Dive Shop in the Spa building between the Caribe and Colonial sections. There are a number of fitness classes they have scheduled throughout the day but it seems that they only run if there are an adequate number of participants. You can get a towel and water there as well. The spa looked nice but was quite expensive - we didn't go. We visited Dec 2-16, 2019 and the resort was decorated beautifully for Christmas. The entire place is so clean and tidy. It is so big that it never felt busy or packed with people. It's easy to find shade by the pool or on the beach. Towels can be found in the activity buildings - no need for a towel card. The entire resort was impeccably clean and tidy during our stay. I really have nothing negative to say about the resort or the staff. We had a wonderful time! In fact, we recommended this resort to friends and they have booked for mid January.

Good location, the resort has many things to do, good beach for both sun bath and snorkeling. Good selections of food and a la carte restaurants and bars. Friendly staffs and of course a little tip can makes differences. This varies on people and the situations. The beach does not have all white sands like Cancun strip but some rocks and coral related marine life. Doesn't stop from getting the sun on a chair of course. Check out the pictures if not sure. *Highly recommended to have diving shoes or some kind of water footware when going into the water as the bottom can be very Rocky or coraly unexpectedly. Seen many people with foot/leg injuries. This varies on which area of the beach you enter. Follow the crowd if not sure. Snorkeling was awesome that tons of marine life from the shore to little further. Lots of fish, manta rays, and TURTLES were encountered not too far from the shore. Swimming with the turtles was amazing experience. Without feeding anything they may come and swim with you or around you if they find you interesting. Just stay away from the big crowd of people. Big enough of a resort so going for walks was easy. Getting to PDC or Tulum was pretty good since the resort was right in the middle. If you have been and know where things are this resort will be great. If this is your first time, this is not too bad of a location but may increase your travel time if you are planning frequent trips to Cancun or PDC or excursions. Or just stay in the resort for the chilled vacation.

I love beach and unfortunate the beach on this resort is not good. You need to wear water shoes all the time because of the rocks. The grounds are beautiful and well kept. The food is O.K Pools are good but beaches are not along all Barcelo resorts. I would not recommend this hotel for a beach lover like me.

The resort was amazing. I had a lot of fun. It is super spacious and the beaches are really close to the rooms. The staff are really friendly and always greet you with a smile. The food is also really good.

From the first steps into the lobby you feel like you’re important. The staff makes an immediate impression that you mean something to them. The incredible food, awesome pools clean rooms and great beach made my family vacation very special!

My first experience at an all-inclusive. Probably my last time too. The resort is nice and spacious. The rooms have good beds that are comfortably. Food is good. Although limited. No alcohol until 12 Noon. Limited beer in the room fridge. I thought that being by the pool enjoying the sunshine that I could get a drink or two without having to walk to get it! No light snacks for the evening. Made things challenging, our daughter is living with type 1 diabetes and requires snacks. Tried to take a couple pieces of fruit and yogurt from morning buffet. I was made aware not to do that. The evening entertainment was really late.

I feel like this resort is really beautiful, but it is extremely huge, or should I say massive. If you don’t mind doing a lot of walking and you have kids then this is a fantastic place(for the most part). As there’s so much for them to do. Yes it has a bus that takes you around but it comes every 30 minutes which is a waste of time to wait for it. The food is not the greatest, the buffet food was not very warm and a lot of the times it didn’t look/taste fresh. Two out of the four a la cart were really good, the other two were lacking. Tokoyo and Santa Fe were my favourite. Our bathroom light was flickering and our sink was clogged upon arrival. Almost all the staff did not know any English so asking for directions/questions was nearly impossible unless you went all the way to the front desk. Strikers bar food was absolutely terrible, it’s not even worth trying. The resort was so big that it felt so empty, I went from Nov 9- Nov 16 and we were wondering where everyone was. The nightly entertainment was very bad. I feel that they need to interact more with the audience and get us involved as it makes the experience more personal and enjoyable. they had one called “ideal couple” which I heard was their only good show for the week, and I’m sad that we couldn’t attend because we couldn’t find the place. At the end of our trip we heard you can download an app that will tell you the show times and locations which is more helpful and I would reconnect downloading before going. I’m not a very picky person, in my mid 20’s and am very active but this was a little too much walking for my liking while on Vaykay. Even finding the pool bars or best nightly entertainment was a struggle. I’ve been to many other all inclusive resorts and mexico and this was probably one of the worst ones. My boyfriend also did get sick when he was down there. Don’t get me wrong you may go and have an amazing time, unfortunately there was a lot of downfalls to this trip for my boyfriend and I.

This resort is really great. Very well kept grounds, rooms are clean and in great repair. Food was also very good. Lots for kids to do and getting the use of four resorts for the price of one is fantastic. We will definitely go again.

A big resort but so well organized and maintained, all grounds very green, rooms very clean, spacious with balconies, great food, many restaurants, beautiful beach, excellent spa, very nice mall and all smiling courteous employees. All fabulous.

Great food and grounds, nice beach, highly recommended. It's a complex made of several hotels. Staff was constantly working on maintaining grounds and cleanliness. Make sure that you have small change to tip everyone.

This was a really nice resort. There was a lot to do all the time, The place was clean and the people were very friendly. My room was very comfortable and clean. The food was delicious and you never want for choice. The waiting staff were very efficient, friendly and quick to help you. I did go to the spa and it was wonderful. There is a huge mall ,bowling ally and casino on sit so at night after dinner there is some thing to do. They also have entertainment in the theater every night. There is lots of beach to walk to.There are lots of off site excursions to take with very good guides.

huge resort with enough options for everyone. we stayed for a week in early may. temperature was perfect. our 2 year old had a great time at all the kiddie slide pools. swimming area at the beach was great. def recommend the Seafood restaurant and Tokyo. if you like tequila check out the tequila/cigar bar. amazing selection to try.

All around great resort and staff. Food and service are great and rooms are clean and modern. The beach had alot of sargassium (seaweed) everywhere and although its not the hotels fault it ruined the beach.

We can't wait to go back!!! We were there from April 21st to 28th, it wasn't overly busy but even if it was, it's so big that it would accommodate. We booked through Trip Central, they were very helpful & we're already saving to return anytime next year! We've been to several resorts all over & the Barcelo Maya Caribe is now our favourite! The water park has certain things for adults which we'll try next time we go & they have a sports bar called Strikers that has a bowling alley & we'd go there to watch the hockey games during the playoffs & have a little snack, so fun! It's an incredible resort with so much to do that you really don't have to leave the resort & pay for other excursions. We paid to go snorkeling & it was a fun day doing other things with the tour, however the snorkeling outside of The Palace is better than what we paid for & we just had to walk down the beach. The resort is super clean, the grounds are very well kept & the food was amazing, again with several options of where you can eat. We enjoyed the Mexican & Japanese restaurants the most. The staff are all very friendly but some of them had a hard time understanding us when we tried talking to them. Not a problem by any means, we just learned to keep it simple so it was much easier for them & for us. Especially when we had too many frozen drinks down by the water, lol. The rooms were also clean & the fridge was stocked daily. We read reviews about the rooms needing to be updated but they served their purpose with a comfortable bed & a hot shower. We weren't there to be in the room all day! The beach was also amazing, never having to fight for a chair or wake up early to put our towel on a couple chairs to hold them. You can walk for miles & the sand was like silk on our feet.

Been to this resort a number of times. Grounds and beach are beautiful. Plenty of things to do around and never get bored. Kids friendly, lots of kids slides. Good Snorkelling right of the beach. Always recommend this place to my friends.

The hotel was fantastic! Such a large area between 5 hotels, with variety in food, pools, but well layed out that it was easy to orient. The staff were all so welcoming, always with a smile on their face. Everything was very well maintained. The food was really good!! buffets, al le carte, and you could find something at any time of day. I never had to think about anything or worry about anything, it was absolutely fantastic!!

This is hands down one of the best resorts we've ever been to! The service we received was fantastic and the food was great! Lots of variety every day and more à la carte restaurants than you can possibly eat at in one week. The pools were gorgeous and the grounds were well maintained. The beach was a bit disappointing - it was quite rocky and difficult to walk on and a ton of algae washed up on the beach. Although hotel staff did a good job at removing as much as possible every day. The rooms were average, could use some updating. But we had no issues! We travelled with our 4 year old daughter and there was always a ton for her to do: mini mall in the resort with a carousel and indoor skating, several kiddy pools with slides, free dolphin shows, mini disco, kids club. The list goes on! We will definitely return to the Barcelo Maya Caribe!!

I thought the grounds were impeccably clean and very well maintained. The buffets could use more Mexican food, but the service from all of the staff was very good. Drinks were good, it was a little out dated and could use a bit of a refresh but I had a very enjoyable time.

This resort is the best. The grounds are beautiful and spacious. The pools are huge and the lap pools are such a bonus. The rooms are clean. The staff is super friendly and helpful. We had an issue with our room but it was dealt with very professionally and timely and to our satisfaction. The food is super and lots of variety.

Friendly staff; ground floor rooms were noisy after 11 pm at night since the revelers were getting back; washrooms were dirty (restaurants and towel service areas) and could use a system similar to Ontario, Canada whereby the cleaner signs a sheet located inside the washroom every hour (i.e. that the washroom has been serviced);

My boyfriend and I had an amazing time at this hotel. The beach is large and to die for, chairs and shade always available. Food was delicious and a wide selection. Facilities were immaculate but rooms could use an update. Overall a fantastic experience.

Staff were very friendly, grounds appeared to be very clean and exceptionally well kept, food was excellent with lots of variety. Only slight criticism was the bathroom in our room had some mold/mildew around the handles in the bathtub.

The hotel and beach are lovely and the food was excellent. Our first 2 days were wonderful at the hotel , and then guests started to arrive for a 3 night Phish concert that was held at the hotel . There were people using drugs in public places all over the resort during the day , and we were kept awake with loud parties on the lawn right below us that started around 2 am and went until 6:30 am one night , and 5:30 am the other 2 nights . There were people running around the grounds screaming and banging on doors and we couldn’t call the front desk from our room. Don’t go to this resort while Phish is playing if you want a relaxing holiday or if you are traveling with a young family .

Excellent resort..everything was so nice...friendly staff...great food...great beach and pools..even dolphins on.lacation in a pool...we visited tulum it was very nice with great history!!!!!!!@@@@@@!!!!!@@@@@@@@!!!!!!!

This is the first hotel I return for a second time within three years for my birthday. I have experienced three five star adults only hotels in Maya Riviera and the Barcelo beats them all. I cannot say enough good things from this hotel from check-in to departure time. This hotel will cater you during your stay and makes you feel like a superstar guest (German). With your stay, you get a choice of four a la carte restaurants. Aside from their delicious buffet, I did book the Santa Fe(Ricardo) Trottoria and Tokyo (Edgar)(Ricardo) each serving up amazing food with top notch service. The only points lost would be the condition of the bathrooms where they are starting to look worn otherwise, 4.75 stars. I will be back again!

The food and hotel staff were amazing and I look forward to returning next year. I loved the a la carte restaurants and we always had chairs in the pool/beach areas. I totally recommend this hotel! Very impressed.

Very clean and well maintained resort. Food was excellent and you never had to wait for anything as there was plenty of staff working to make sure all food trays were always full. Large selection to choose from. We had breakfast at the buffet daily and found so much variety. Something for everyone. Staff was very friendly and attentive. Plenty of beach and pool chairs. You didn’t need to go early to secure a spot. All and all it was a very enjoyable experience as this was our first time at a Barceló Resort. We highly recommend it and will be returning. I travelled with my husband and another couple for 1 wk at the beginning of February.

The grounds were kept very clean. The variety of food was great as you had 4 different Barcelo hotel areas to choose from. The beach area was very large to walk, no worries with towels or lounge chairs. The room well, less désirable. Good guest services to help out!!

The Barcelo is a perfect holiday from start to finish!!! From the grounds to the room to the food to the activities to the nightlife!!! The beach is beautiful soft sand and turquoise water! All of the staff is very friendly and go out of their way to make you feel welcome and valued!

The hotel over all was good. Booking as a group was not good. We were the only ones in our group of 19 that was not in the same hotel as everone else. They were not accommodating when asked to be moved.

Very good resort. We liked the most walking on the long beach as well as within the resort. We stayed at the Maya Caribie. It is good but i wouldnt rate it as a 5 star. It is no more than a 4 star. it seemed to be an older resort. The bathroom was partially renovated which was nice. However, every thing else was ready to be updated to deserve a 5 star rating. It woulve been nice if: 1. The air condition can be adjusted from the room. The thermostat seemed not to work no matter on what degree of temperature you would put it on, it would give a temperature that I would estimate to be 21-22C. That was a little chilli for us. So we opened the balcony door. We woke up with mesquitos bitting us in the middle of the night. Llet alone the noise coming from people retuning from the bars. It turned out the screen on the door was torn letting mesquitos in. 2. There were lots of food everywhere. Most of the people on the resort were from Canada and the USA. However, they didnt pay attention to the fact that Canada is multicultural and that there would be those who do not eat pork (example: Jews and muslims). Most of the meat dishes were pork or contained pork (e.g. beef and pork, chicken and and pork fahitas). There were some beef burgers and chicken at the snack bars. However the 4 coupons they gave us for the ala cart resturants were very good for dinner. 3. Sunwing airlines is terrible. I will never use them again.

The Barcelo may seem large but because it is made up by 5 smaller resorts put together, you have the benefits of accessing the other resorts' ammenities and the total beach is huge and offers different options from clear sand and water to coral for snorkeling. As well since it is in a cove, the water is somewhat calmer than more open areas. The food is exceptional including the buffets where fresh fruit, veggies and Mexican favourites were highlighted, and the a la cartes that are abundant and amazing. Beautiful grounds, cenotes to visit across the road, many activities at the resort made for an exceptional vacation. My son played volleyball everyday and we played tennis. Staff are kind and caring and hardworking. Unlike other resorts I never got the feeling any of the staff was looking for tips. And there was little to no waiting to get drinks and food. And unlike other Mexican resorts I've been too, this one I would like to visit again. The only downfall is the dolphinarium which is definitely unnecessary, sad and a black mark against an otherwise beautiful resort.

This was my second time staying at the Barcelo Maya Caribe in Riviera Maya. The grounds and common areas of this resort are beautiful and well maintained. The beach is very nice and if any sargassum appears, they work hard to keep it cleared up. I loved that there were so many palm trees on the beach instead of man made palapas. The pools are a few steps from the beach. I never had a difficult time to get a lounger at either the beach or pool all week. There are many parts I keep discovering here. Mini golf, haunted house, bowling, wave runner, water parks...the list goes on. They are building a zipline course at the outter edge of the resort. The resort is quite large, but always walkable. They do have a bus to take you between the sections, but it really isn't necessary if you are able bodied. We ate at 4 of the ala cartes that we booked from our allowed ones, and paid to eat at the Brazilian restaurant (Braza). It was good, but I don't think it was any better than the restaurants we ate at for free. Enjoyed the swim up bar at the Caribe section, although we mainly were at the beach. Loved the bartenders in the Maya Mall bar. Jaguar disco was fairly busy a few of our nights, but a bit too much techno being played. Lovely sized disco with go-go dancers up high. The only downsides to this resort would be that they don't include unlimited wifi for a 5 star resort, and just find little places to skim a little off the top. They try to make you use a credit card for everything extra instead of being able to use cash, so if you use cash, expect it to take a long time to pay for things. The staff work very hard and are all very friendly. I highly recommend this resort for families or for a couple looking for a quieter stay. I would suggest it isn't ideal for singles as there really isn't a lot of night life. Overall a very good stay at a top quality hotel.

So not sure what went on with this trip, but all the planets sun and moon must have been in alignment as everything went just perfect for us. It all started for us on Sunday morning at 1.00am when we got to our hotel. We were served by David at front desk who was very friendly despite the hour. We inquired if our room was on the top level as requested and David told us unfortunately, they didn’t have anything higher up but he asked us to give him a minute and then said he was going to upgrade us to a VIP swimout suite because he wanted us to enjoy our vacation. We were of course blown away by this special service. David also arranged for Isaac (bell boy) to take our luggage to our room. Isaac got a golf cart loaded our luggage and drove us to the room and got us settled quickly. He showed us our room and our incredible swim out pool and Jacuzzi, what a room!!! Isaac was so nice and helpful and this in early morning hours. Because we got in so late we ordered room service the next morning. It was amazing, we ate out on our patio beside our swim out pool in total relaxation. Just heavenly. On Wednesday night the front desk manager Christian Romero called us to inquire about our stay and see if everything was satisfactory. He then suggested we should try the Premium Level for the last few days of our vacation. We went to the front desk to talk to him and he then told us he was going to upgrade us to the Privilege Level status and for the rest of our trip and we enjoyed amazing perks. Free Wi-Fi, 24 Hour room service, top shelf liquor etc. etc. Christian was so kind in doing this for us. This was our 3rd visit to the Caribe and our 9th to the Barcelo Maya resort complex. We have never been disappointed. And the friends we have recommended the Barcelo Resort to have enjoyed the same wonderful holiday. We really can’t say enough about the hotel and staff as they they’re all so friendly and accommodating. So many to thank such as Fernando and Mario at the Brasserie restaurant. Their service and attention is impeccable. Also, Jose at La Fuentes, so friendly and helpful and many, many more. This was our best trip ever all because of the wonderful staff at the Maya Caribe. We would highly recommend this resort and would go back in a heart beat.

Just got back from a 1 week visit to the Barcelo Maya Caribe Resort. We had a great time and would probably go back again. During the week we visited, the hotel was sold out because of a big concert/festival going on from Thursday to Sunday. The concert stage was set up at one end of the beach and the bands started playing from about 7-midnight. You could hear the music playing at the hotel, but it wasn't overly loud. The only drawback to having the concert going on was that the nightly entertainment got moved from the theatre to the Maya Mall for 3 nights which did not have great acoustics and therefore the the music/singing was uncomfortably loud and unfocussed. There weren't a lot of people in the audience because most of them were down at the concert. The great thing about this visit was that since everyone was at the concert, there was no issues with booking the a la carte restaurants at reasonable times! The a la carte restaurants were all great. We visited the Seafood, Italian, Steakhouse and Japanese restaurants. The buffet was like all other all inclusive resorts - a good selection and if you are not too picky, you could always find something to eat. We had some issues with the rooms (toilet leaking water, sink faucet was not tightened down so it was wiggly) and it took about 3 days to get it fixed, but Sunwing and the hotel was very good to deal with and in the end, Christian, the assistant manager, met with us and apologized in person and then upgraded us to the Premium level which gave us some extra perks that we appreciated! The resort itself is beautiful and very well kept. There were never any issues with getting loungers at the pool or the beach and they never ran out of towels. The fitness center and spa were beautiful and it was great having the Maya Mall on site. The venders are not too pushy so it was pleasant to walk around stalls. There is no casino at the hotel anymore, even though it is advertised in the brochures. All of the employees at the hotel were friendly and helpful. Shout out to our waiter Raquel Torrez Vidal and Roberto Olvera(manager) at the Traitoria Ristorante for making my birthday dinner extra special! Overall we had a wonderful visit! Thank you Barcelo Maya Caribe!!

This resort is very well maintained and spotless. We stayed at the Caribe resort. No problem getting a spot at the pool so you do not have to worry about putting towels on the chair. Be prepared to walk as there are 5 resorts on the site. We stayed in a Premium room which had two couches in the room and a hot tub on our balcony. The shower had a rain forest and hand held shower heads. The Spanish a la carte was very disappointing. Husband ordered his steak medium well and it was raw...heard the same complaints from other guests. Japanese and Italian a la cartes were amazing. Buffet was always good as well. Drinks are plentiful and beach is beautiful. No problem getting chairs there either. Lots of activities around the pool and free access to kayaks, catamarans, water tricycles.

The resort is very beautiful with pools and bars located everywhere. Staff was always cleaning and you can tell by how well maintained the property is. The resort has it's own bus which works great for getting from one end to the other. A la cartes that we went to were the Tokyo (great show and food), La Trattoria (food and staff were awesome), Sante Fe (great food and staff was super friendly. Now the BAD the Lindo the Mexican Restaurant (Our reservation was for 530 and when we got there they told us they dont open till 6, so we left and came back. The service team was rude ar the front door. The staff inside was decent but the food was disgusting and I personally was sick all night from it. People were leaving without even getting their food because it was taking forever slow service.) Bar staff was great especially in the main lobby bar where we spent almost every night, Jaguar had some good vibes. The mall and the vendors were pretty good to have to souvenirs. The water in the pools was cold but i liked that as it was refreshing from the heat. The beach was well maintained and very little seaweed. The Buffets were all pretty standard but the good was pretty good for a resort buffet. Wifi worked everywhere on the resort. Bellhops were great getting us taxi service for our deep sea fishing excursion that we booked separately. A lot of things to do here with no shortage of food to be had.

Best Resort ever!! Awesome food and ambience!! Loved the whole trip. Highly recommend it. Best family resort. My son loved the pools and water parks. Everyone were friendly and always available at our service during our stay.

Poor start, left waiting at Cancun airport by Sunwing for nearly 2 hours before transportation to resort arrived Requested two beds, as I was travelling with adult daughter, told two bed room not available, had I known that, I would never had booked the resort. Second day transferred to handicap accessible room with two beds, room very basic, shower and toilet not comfortable, door rotting leaving rot on shower floor. Food was good, nothing exceptional though Beach and pools were good, not crowded Service was fine, room/maid service missed one day Not a 5 Star experience as advertised, but managed to have an enjoyable time Would not return unless they could guarantee requested room in requested section of resort

Beautifully kept grounds, clean room. Food and service in the buffet restaurants was fair but the a la carte was better. Pools were amazing, loved all the water fountains in the pools and around the entire resort.

it was my first time in the Riviera Maya area and I can t thank enough Karol for recommending me that resort. The lobby s of all associated hotels are just incredible to look at and the upkeep of all the grounds are amazing.The beach are clean and you never get bothered by vendors all over the beach try to sell you things.The choice of all the a la carte restaurant are great and easy to book as well. You can go to the concierge office and book 2 or 3 days ahead with absolutely no issues.The buffet are out of this world.The choices that you have for meats, pastas or if you are a vegetarian are out of this world.They even have all day the choice of having i believe they are call mimosa ( champagne/bubbly with orange juice) all day.The decor of each hotel are terrific and when you walk around at night time, well ! it takes on a total amazing experience with all the water pools and fontaines , it is just incredible.

We enjoyed our family vacation. It was clear that there were lots of opportunities to take part in a variety of activities and entertainment. The resort is large, it would have been nice to be treated to a short tour, especially since we were premium members. Brenda in the premium lounge was kind and helpful. The other girls barely raised their eyes at us when we walked inro the lounge. The kids club was really good. Jbovanni at the breakfast buffet was super kind and remembered our kids name immediately. Carlos was our chef at the teppanaki restaurant, he was excellent. We also went to santa fe and capri for dinner. Both servers were wonderful. Bc the resort was so big, we didn't feel the same personalized service as a premium member compared to other resorts. Yet i would still recommend barcelo maya to family and friends.

Barcelo is amazing resort with very clean grounds and the rooms are very clean also. Food was outstanding and a lot of variety.All the staff were very helpful and friendly. The entertainment wasn't that greatest. There wasn't any entertainment at night at the bars. At other resorts that I have been to there were always bands and singers in the lobby or at a bar. Other than that pools were amazing and beaches nice.

The resort was absolutely beautiful, the gym, the spa, the mall, the grounds,"I can go on", was immaculate and the food was great. The only downside I saw was the beach, it wasn't the greatest but with that said, it wasn't the fault of the resort. I will definitely travel to the Barcelo Maya again in the future. We had a great time.

The place is very clean, they are constantly cleaning and painting. Beach is beautiful and the food is amazing, a big variety. A lot to do, you won’t be disappointed. The beach has reefs, rocks for nice pics or just nice white sand. If you do a la cartes, do Mexican Lindo and Kyoto. Food is amazing and at Kyoto you get a nice show too. All the employees are very friendly and Gladis and front desk always had a smile and helped us with anything. But make sure to bring enough sunscreen cause it’s $30 a bottle at the resort