Hotel rooms we very clean and well kept. Marina pool was definitely set up for children. Staff were friendly and helpful. Was difficult getting reservations at the various A la cart restaurants, it seemed like they were limited. Would definitely recommend to someone with children

The room was spacious and lovely. The grounds were so lush and so pretty all lit up! The restaurants were excellent with the Japanese and Italian my favs. The pool was a lovely temperature to get into, refreshing but not cold so it was easy to enjoy.

We just returned from Marina El Cid, and overall we had a wonderful stay. The hotel was very clean, and the staff was extremely friendly. They were fully staffed during our visit, and the service reflected that. The food was great, and with nine à la carte restaurants, we never had any issues booking dinner. There is also one large dinner buffet shared by the three sister properties, though we mostly chose to dine at the à la carte spots. There are three properties you can use: Marina El Cid – Very family-oriented with water aerobics, sports, music, foam parties, a kids’ club, and a teen club. Lots of energy and activities. Ventus – Features a food-court style restaurant for lunch and a café offering coffees and pastries similar to Starbucks. Ventus Ha – Has a quieter, bohemian, adults-oriented feel. It’s smaller and more intimate, with two pools, a lake-like setting, the top-floor Áku restaurant, another à la carte restaurant open for breakfast and lunch, and a cozy bar called Waves. This is a great spot if you want to escape the noise and relax. You can travel between properties by trolley or simply walk—whatever suits you. We visited with a group of 20 and had a great time. The grounds are clean, and we didn’t encounter any pushy sales tactics or timeshare pressure, which was refreshing. The beach is just okay; if you’re looking for something like the beaches in Playa del Carmen, you won’t find that here. But with the pools available across all three properties, you can easily swim every day. There’s also a pickleball court at Ventus. Our junior suite was clean and spacious. We didn’t use the Jacuzzi in the room, but we enjoyed having the extra space. Overall, we would rate this hotel a solid 4.5 out of 5. We had a very enjoyable stay and would gladly return.

Beautiful green property, renovated, upkept, clean and well taken care of. Several pools, cafe with great freshly brewed coffee, gym facing the ocean, meditation & yoga corner, so many things to do for kids and adults, or just find a quiet adult only spot to zoom out, plenty of space to walk around. Food was delicious, so much variety and fresh. The "cliff" &slide pool for kids- lots of fun. Staff so friendly too. beach is ok for sitting and building sandcastles but not for swimming due to weeds and many sandbags placed to break off waves, but the view is still beautiful & relaxing. Staff works every day to clear off the seaweed. Our room was quiet, facing the river and surrounding jungle, my kid was so fascinated & excited watching crocodiles, crabs, turles & birds:) it's like mini zoo for her. Definetely goes on the list of places I want to come back to.

we were put in building 19 which they were doing construction on and we woke up to the noise daily. On check out day we were pelted with large chunks of stucco and concrete which was such a safety hazard. Might sue for damages honestly. I could have lost an eye or worse. I couldn’t believe what I was witnessing.

Stayed at the Marina El Cid from April 12 - 19th. It was a mother-daughter vacation and we were not disappointed. Meals were good, had an assortment of ala cart restaurants to choose from which included restaurants from all 3 resorts. You could book 2 days in advance. Especially liked the shuttles (via golf carts) that were available as my mother had difficulty walking. Buildings also had working elevators which is sometimes a problem with some resorts. If you're looking for a resort with extensive evening entertainment, this is likely not the place for you. Most entertainment was small, but yet just enough for us after a long day in the sun! From what we could see they had an excellent kids program, as well as an area dedicated for the kids which included cliff jumping and a slide. Lots of interactive activities by the pool which included foam party, water obstacle course, and lots of other beach and pool games to keep you active if you wished. This resort also promotes time-sharing and we were lucky enough not to get approached, but we noticed there were several others who had so be prepared for the "pitch". Only downfall for the vacation was the beach - this is no fault of their own and they made every effort to have the beach cleared up every day of the sea weed and algae. Personally I wouldn't swim in it so if you're all about the beach, this may not be the place for you as it's very limited. There are numerous swimming pools available to you amongst all 3 resorts and plenty of quiet space. The Marina side seemed to have the louder music and entertainment and was quite lively and fun! The other 2 resorts seemed a bit too quiet for my liking. This resort is approximately 25-30 minutes from the Cancun airport. For a 4.5 star resort, extremely pleased with our choice for this vacation!!

Visited Marina El Cid on October 13-20. This hotel is great. If you’re looking for a beach vacation this is not the place BUT the hotel, pools, staff, rooms, grounds are all great! Clean and lush!

Great food, large pools and the staff are amazing. Couldn't ask for anything better! If you wanted a quiet pool there was one and if you wanted to socialize then the swim up bar was great. There was a mix of families and adults only with the RUF top pool and bar for adults only. So much fun thanks Diego and Raymundo.

Platinum Experience. Great pick up from the Cancun Airport, personalized Platinum check-in, personalized concierge services and two butlers service in your residence. All these were awesome, as well as express check-out. No standing in lines. Rooms are extremely clean and turn-up and turn-down service from housekeeping top-notch. Very helpful staff all around the property. The whole property is very well maintained and looks like employees are really taking pride in their work. Foodservice is adequate, nothing too fancy and the buffet fare is above average. On-location restaurants are listed here in the order of our preference: Hacienda Arrecife, La Marina, Trattoria D'Gulio, Akat, El Alcazar, Ile De France and finally Kobo. If you like good Japanese fare, Kobo is not for you, typical resort "Tepaniaki" restaurant - show and the dinner. Nothing to speak of. Now to the cons, the Internet service is atrocious, if you think you will do "some work" or even do some "medium" web cruising, forget about it. I enjoyed being almost unplugged for two weeks, some might not be so happy about it. When talking with resort staff and management we were told: that if you want a better internet connection, perhaps invest in some Elon Musk's Starlink. Not so cool. And the typical "Vacation Club" sales pitch. If you do not want to waste a few hours of your "beach time" - state up front that you are not interested and won't be participating. They claim "no pushy sales tactics" but the reality is different. We did not plan to attend this "show" but wanted to help our concierge (as they are getting some referral bonuses). So, two days before our departure we went for it. After 30 min of a bureaucratic boondoggle, we were passed to "our" sales rep. Nice chap, very helpful, gave us a lot of info on the area (Cancun, Puerto Morelos and down the Mexican Riviera). Then we had 90 min "presentation" and finally an "exclusive" tour of the facility (that we had already been using for two weeks). And back to the "sales office"/"members lounge". He makes his pitch, we say no, he is confused about why we refusing, goes away and brings his "boss", who, in turn, makes his pitch, upping the offer. Our answer is still no. Confusion. He claims he understands and goes away. 15 min later he comes back with the "best offer ever" straight from the General Manager of the property. And guess what? Our answer is still no. More confusion. Both salesmen claim they understand and pass us to the "quality manager" to process us out. The guy is irritated as we still refuse to even entertain their "best offer in the world". He actually becomes borderline rude. Finally, we are out of the Sales Factory. Makes you wonder if such refusal at the beginning of the stay would affect the rest of the vacations there. Would they be less helpful? I want to believe not. To summarize - great stay, great weather (two straight weeks of sun and over 30C). Shout out to our Concierge Abel and Buttler Gerson - gents - you have done an enormous job! If we return to Marina El Cid it would be because of you! Thanks for the fantastic vacations!

We stayed at Marina El Cid in November 2019! Firstly I would like to comment on the staff at the resort. They were the most accommodating and friendly staff we have ever experienced at the many resorts we have stayed at. Everyone was so friendly and worked so quickly to accommodate any requests and needs we had. The poolside service was continual and quick, and in the restaurants the same! The grounds were absolutely beautiful, green and lush and extremely well-kept. The rooms were spacious and clean and housekeeping was fantastic. We even had nighttime turn down service with chocolates on our bed. The à la cart restaurants were fabulous and the staff was very fast and friendly. They only have one food court (small buffet) area to eat in in the evening if you do not have an à la cart booked. That was a bit of a disappointment for us. Overall we love this resort and would definitely go back!

The grounds are beautiful with lush tropical vegetation, the rooms are spacious, there is an abundance of food choices and restaurants and most of all, this resort is spotless. the timeshare people respect your wishes of not to be harrassed. the beach is full of weeds 24/7 but there are poeple tasked to clean it up daily.

This hotel was amazing |Great service excellent staff Great food,excellent housekeeping service Big size rooms with outside jacuzzi Many activities for adults and kids Shows for kids and adults Hotel provide many activities outside the resort We have really good time

This resort goes above and beyond to satisfy their customer from sunrise to the last strains of music at night.Excellent dining options.Pools were amazing.The beaches were less than desirable with the amount of seaweed but the workers never stopped trying to clear the beaches.

We had an amazing week at this resort, I can't say enough about the service and food and how clean the resort is. The manager Ricardo goes above and beyond making everything perfect, from getting us ocean view rooms over looking one of their pools. The only downfall was the all the seaweed on the beach, which is really not the resorts fault. It seems to be an issue all over the coast this year.

Marina El Cid Spa & Beach Resort exceeded all our expectations and set the bar high for our first time in Mexico. The resort's facilities and amenities were indeed world-class. Service was top notch and the staff were phenomenal. We are already planning to come back and stay longer! If there is something that was a negative was the seaweed situation on the beach. It was just too much. But we have very much enjoyed our stay. Muchas gracias por todo!

This was our second time to the Marina El Cid Resort. There were 6 of us, 2 adults and 4 teens. The kids enjoyed themselves and loved the all inclusive - especially the room service. The food was great with several a la carte restaurants to chose from and a few buffet styles. The two minor negatives that I may have is that they charge for the wifi (only 2 per room are included), which was disappointing for 2 of the kids and they did not give us adjoining rooms. The one major negative is that they really push you to attend a 90 minute sales pitch for their Membership Club. We did it for the free message, but it was frustrating, as they don't take the NO answer to their offers, and kept sending another sales person with lower offers (3 times). They say it's not a TIME SHARING but their sales technique are the same. We also did 2 excursions, which were very fun and good, but expensive $2000. I would also suggest to go later in the year like March or April as the pools were still quite cold for me (kids didn't mind).

Location: 35mins from Cancun airport, a bit longer if there are other drops Resort: nice buildings all well maintained, clean rooms, well stocked with towels, shampoo etc. in room safe, flat screen tv, A/c fan, pull out double murphy bed, big balcony, very good water pressure in rooms for showers, no issues at all. Get Ocean view rooms, we were in block 12, get 2nd floor and higher, there are elevators in each block. Good room services, quick. Pro’s: Excellent food in all restaurants, tons of sea food, loved the Italian restaurant, excellent Sword fish, white chocolate pudding, calamari and clam chowder, good service, get private room if big group, Dolores market place – the best, tons of choice loved the Risotto, crab dish, beef tacos, t-bone steaks, kids loved fresh crepes and desserts. Good service at pools and beach for drinks, Pool is open till 10pm, that’s a bonus, Shows: Fantastic! Each one is better than the next. Favorite was Retro 80’s. Beach: Lots of outdoor showers all over, hamocks, beach chairs, shade etc, Very good Spa and gym for those requiring a work out. Pools/Jacuzzi: there are so many to chose from, kids love the slides and jumping from the top. Lots of chairs and shade, good pool bar. Many pool activities to keep everyone busy. Very nice kids club, lots of table tennis tables all around the resort. Dolphin place: just a short 5 mins walk, can swim with them at a cost. Cons: Beach has rocks, not good for kids or if no water shoes. Very disappointed that we didn’t go in the ocean as we normally do. Wifi- would be nice to have complimentary wifi in the lobby. Heard that paid wifi was not that good. Overall very good, would highly recommend for everyone.

The resort was well layer out and offers something for everyone. The grounds are beautiful and well kept and I loved the "tropical" music produced by all the wildlife. The variety of restaurants and food would provide something for everyone. The staff were very friendly and helpful. We had an awesome vacation!!

Hotel was amazing, pool area and cliff jumping was awesome for the kids. Highlight of the kids trip was our butler Eduardo 😃He was amazing and the kids just loved him! We were in platinum building 14 with an amazing ocean view and huge room.

Loved this resort, from the food , accommodations, service, grounds, it was all just perfect. Thanks you el Cid for an awesome week. We are looking forward to another week hopefully in April. The new Dolores food eatery was outstanding.

We came back for a second visit with our 3 boys and again had a blast! We found the new ventus addition to the el cid very nice and the new buffet area excellent. We were impressed last year and even more so this year seeing little things being maintained and upgraded. Marina El Cid is a fantastic family resort and we're looking forward to coming back next year again!

The entertainment was top notch , food was really good most of the times. I found the Mexican restaurant and seafood was not a favourite on my list. The drinks l felt were not high quality drinks, l felt if l asked for a Mia Tia l can honestly say it was never the same drink twice. The entertainment group were wondering and warm and very interactive. I was a little put off when l could not have food by the pool or brought out of the restaurant, l have never had that in any resort. My husband and l are not big breakfast eaters so l always liked the option of getting something and bringing it back to the room. ( the room service for breakfast was very limited and not appealing). I enjoyed myself but would probably never go back only because l never go to the same place twice.

Hotel was very nice. Wonderful friendly staff. Avoid timeshare people in front lobby...some can be very pushy. I asked at front desk which one was the concierge to book dinners. We loved the pools and to walk abit around the grounds. The beach is to be desired...has alot of seaweed and was a bit rocky in water...wear water shoes. But plenty of chairs on beach and cabanas. Plenty different foods at buffet at every meal...something for eveyone. We ate at to a la cart dinners....was not to excited about meals....mexican and the marina (seafood) thought there would be more variety. We tipped just about everyone so bring alot of small bills. They are adding on many new bulidings so it will be much bigger resort. We do enjoy smaller resorts so we may not go back but we did have a good time. Also wanted to add the small town of puerto morelos, a small fishing town, is good for a walk or bike ride in to do a bit of shopping. We walked the beach but didnt enjoy it..too much seaweed and difficult to walk on.

Great family friendly resort with attentive staff and good restaurants. The kids had a blast in the pool with the waterslide, the jump, and the spinning climbing ball and the kayak races. My son also liked the basketball net in the water and had fun playing with other kids.

We stayed here for 2 weeks in December with our 3, 6 and 8 year old boys and were very impressed with this resort. We upgraded to a 2 bedroom suite ocean view which was nice. Rooms were nice and cleaned very well. Fridge was always stocked with water, pop, and beer. Resort grounds were extremely clean and very well maintained. Food at the resort was excellent. Always something different each day. The a la carts were very good, especially the Mediterranean and the Italian. Pool activities were great for the kids and they also enjoyed the kids club a couple of times. There was no outdoor snack bar which almost all other places I've stayed at have, which at first I thought that would have been a down side but soon after I really liked that aspect as there are no bugs and birds trying to eat food around the pool area, etc. The cliff and water slide were excellent for the kids and adults alike. Absolutely bring water shoes for the ocean, fun to play in but very rocky. Great service from everyone working at the resort. We will definitely be returning with our kids!

This was our 9th visit to this resort. The courteous staff, amazing food, finely appointed rooms, immaculate grounds keep us coming back. The service at this resort is unmatched. Going our 10th time in April.

Beautiful, clean and elegant resort. Very professional management. Courteous, friendly staff. Great grounds and location. Perfect for families and couples alike. We were impressed from the start of our stay. The entertainment staff are very hard working and talented but do not force the guests to participate.....there is always peace and quiet available in scenic, glorious locations throughout the resort. Restaurants are first class with five to choose from: The Alhambra is buffet style and requires no reservation (open for 3 means daily and almost totally accessible except for one hour between breakfast and lunch, and lunch and dinner). Reservations are required for the Italian, Medditeranian, Mexican and Seafood. All are fabulous. Would highly recommend this resort ! Tips are gracefully accepted from the staff but not expected, however, they all deserve a show of appreciation.

This is my family's second year at El Cid, the third year for the friends we were with.. All was awesome last year, but this year started out less then great.. I had booked two rooms(connecting) for my two teenage daughters and us(confirmed before arrival)!! When we got there it was not at all what we had booked, the rooms they had for us were not even in the same building!!! I ended up having to cancel one room and stay all together in one!! Then there was the "no beer" for three days and on the third day "no more Vodka/cranberry"!!! The pools are great.. Not so much for the beach. Other then that it has great service... And if you have the honour of having Julio Ceaser as your butler it will make all the difference in the world... Awesome guy...

A fun family resort. Staff were friendly, helpful and accommodating. The resort was very clean, food was great. Nice beach. With four a la carte to dine at, our favorite was the seafood dinner. We would go back.

this resort has it all, great food, great service and excellent entertainment. The new infinity pool area is like its own little resort, 7th visit and looking forward to our 8th! A short 20 minute ride from the airport puts this resort on the top of the list for us!!

The grounds are kept very well - 5 star. The food was just excellent - I have a family of 6 and everyone loved the variety. The 2 room suite we had suited us perfectly. The entertainment was very good compared to other resorts! The pool area was spectacular for adults and kids -- great water slide ;)

This was our third stay at El Cid, this time we booked a one bedroom suite which was amazing and lost of room for all four of us. As usual the food was great and the staff very friendly and helpful. We upgraded to Platinum which I don't think was worth it , this was our only negative.

This is a very good family resort. The service everywhere was excellent and they work really hard non stop to keep all areas of the resort very clean. This resort was at full capacity during our March Break stay and there was never any shortage of great service that we saw. We did not encounter any Timeshare issues. The beach is not that great due to the sea grass that is washed up each day. This is of no fault of the resorts and they work all day at clearing it up. We did see some good night entertainment as well as all the entertainment during the day around the pool. Was never an issue to get a lounger by the pool or beach. Maid service was good and our fridge was restocked each day. The commute between the airport and resort was very efficient and only about 30 minues away from airport. The town is very close and a very safe and nice spot to check out. We did not have any problems getting the reservations for dinner and the Italian was very good. The resort is a great size for a family wanting to give the kids some freedom yet still keep an eye on them. Would return.

The grounds at this resort are beautiful with lots of flowering trees and shrubs. Although requests as per room are not guaranteed, the hotel moved us to another room to accomodate us as per a view of the water. Family Suite was very comfortable and clean. Staff are very friendly. We did struggle with communiction. Many staff on resort do not speak or understand English. We went the first week of March and it was windy all week. Minimal use of water sports and water was rough. Lots of seaweed washes up on beach all day long. Food was very good. Lots of choice of restaurants and menu selection.

Small and friendly best describes Marina El Cid on the Mexican Riviera. We visited in early April & enjoyed great weather, great people & great food. However, the resort is expanding with new buildings scheduled to open this summer. The only negative we found was the aggressive approach of "concierges" as soon as we arrived at the lobby pushing timeshares, They offered great discounts on excursions & features at the resort if you attend an information session. Fortunately we did not attend and discovered that our carrier (WestJet) offered great discounts as well and really attentive service.