Everything was perfect. No complaints at all. Very clean hotel and the employees were very polite and friendly. Choices of food and portions were perfect. It was a very relaxing holiday. Hope to do a family vacation next year.

Cayo Levantado Resort blew our minds. We have never experienced a resort like this in all our travels around the world. The transfer bus dropped us at a beautiful villa which featured a stunning bar and well appointed seating indoors and out. While our luggage were transferred onto a private ferry we sipped cocktails as Frantz processed our check-in. The ferry ride to CLR island was beautiful. The island is so magnificent, from the grounds, the main reception lobby and every single amenities available. You are absolutely surrounded in beauty at CLR. Our rooms were immaculate and stunning, our bar was stocked with 3 different types of Rum, bottle of wine, beers, water, pop, tea, coffee. Even though we didn’t opt for a sea view suite the sea was still highly visible from our balcony. Not difficult since this resort is on a small island. We took advantage of the all-inclusive in-room dining service and ordered breakfast 2 days and dinner once. The delivery personnel set up our meals on our balcony dining table in the same manner as you would expect at a fine dining restaurant. The room service menu offers high quality meals with plenty of healthy, nutritious options. Even at the beach you can order lunch/snacks and it’s delivered to your location in a cute basket. The food at every restaurant is high quality, delicious and with so many healthy options. We loved having an ambassador assigned to us 24 hours a day. Whenever we needed a cart to transport us from one location to another, we simply text our ambassador and a cart is sent to us immediately. One night we finished all of our bottled water before heading out to dinner. We texted our ambassador and he arranged for 3 large bottles to be delivered to our room while we were out having dinner. I absolutely loved how worry-free and stress free our vacation was. Everyone, quite literally EVERYONE went out of their way to make sure everything about our stay was excellent. The only regret we had: Yubarta was the primary attraction and reason for choosing CLR. Our goal was to use the facilities daily. We had two amazing sessions with Mahalia who was fantastic. But the mosquitoes feasted on us during those sessions and the aftermath almost ruined our trip. My right knee and calves were swollen and painful from the bites. Yubarta is beautiful, tranquil with many ponds, all enclosed in a lush jungle setting. But sadly that setting makes it a perfect breeding ground for mosquitoes. If the huts were at least enclosed in mosquitoe netting or if citronella candles were lit during healing/meditation/yoga sessions we would have definitely achieved our primary goal of going to Yubarta every single day. Special recognition to Frantz, Jeffries, Victor, Mahalia, Adrian and Yorkis who really made every effort into ensuring our experience at CLR was perfect. Thank you to every single cart driver, they’re awonderful and courteous. Also, all the reviews about the lobby bar mixologists are TRUE! They really DO make the most amazing cocktails. It’s very entertaining watching their craft, sometimes using blow torches and other gadgets, like one to create “smokey” bubbles to top cocktails. We cannot wait to return to CLR. It feels like a dream now, having pictures and videos to remind us that we really did experience such a magnificent vacation.

The rooms are luxurious, the food is marvellous, beautiful grounds, a lovely beach and great pools. All the staff are very helpful and friendly. Don't miss the outstanding buffet that is held once a week. This is a place for relaxation and a quiet time. There are some activities and entertainment, but this is not the place for games and foam parties. I can't wait to return

Me and my wife were there the 3rd week of February, 2020. I read all kinds of review and I dont pay too much attention to them. We had a great time, great food and staff. Location perfect You make your vacation your own. Yes there was some construction but they work so few hours - we barely saw anything happening We have been at bigger resort with bigger buffets but this one was small and perfect. Quiet location Enjoy

The grounds are so lush and well-kept. The staff was always fun and friendly. The food was incredible and the buffet was always different, unlike some all-inclusives we've been too. The beach was always clean and never crowded. We will be back!

Check in was a bit slow, hotel well manage and services were speedy,efficient,washrooms spotless,all management and workers were very courteous,friendly and helpful,food was amazingly good at buffet and a la cartes

If you're looking for a beautiful resort, with great food, and great people, on the privacy of your own island, this is the place! We had such a great time enjoying all that the resort has to offer. The beaches were beautiful, and the staff went above and beyond to ensure that our stay was an amazing one.

We enjoyed our stay at this resort. We are still here and we are satisfied with everything and will recommend this place to friends. Of course, if possible, we will return here next year. Thank you all for taking care of our 2 week vacation.More Date of stay: February 2020

This resort was beautiful. The grounds were kept so well maintained. Food was amazing and the staff were great! There really was nothing bad to say! The a la carte restaurants were great and the Brazilian was very entertaining . The veetamina was always good!! Would highly recommend!!

Resort staff are friendly. We really liked the style of the development and all the greenery. It would have been nice to know that part of the beach was under construction and that the water is murky.

Terrible service from butler. Rooms are outdated. Everyone is looking to get a tip off you and never satisfied with anything under 5-10$. It was my first time there and my last. I hated this trip so much that I regret spending all that money. Laundry costs almost 100$ for a couple of shirts and shorts. Really? Overall the trip was a waste of time and money.

What an amazing piece of paradise! The grounds are lush and kept in pristine condition, the gardeners and staff work hard and keep it very clean and beautiful. The food is divine whether you go to al a carte or buffet you will not leave disappointed and the choices are wonderful! Our room was large and kept very clean and with the added touch of a butler running a bath with rose petals was very romantic. The balcony we had was huge and we enjoyed it very much! The beach is ok, it is in a bit of a shambles right now as they are fixing the destruction of Mother Nature. It does not take away from being down there and enjoying relaxation. The entertainment team are a fantastic bunch, lots of fun and we had lots of great interaction with them. There is a service there with carts that will come and pick you up and take you where you want to go and are very prompt with their service. The evening shows were varied and were satisfactory, the circus show was amazing! The pools were kept very clean and staff were there maintaining at all times. It was nice to see management walking around speaking with staff and guests. One week was definitely not enough time for us, next time we will book longer. Thanks to everyone for making our holiday memorable!

It’s a second time we’ve been there. It’s a féerique place. Food is good and it has a variety of choices for every taste despite a small place. Room is spacious and clean. The service is good. We stayed in a villa close to the pool. You have to be able to walk around because the beach is a little bit far from the main lobby . I was very pleased with the service provided by the office clerk Keldwin, he answered very quickly to our demands. He was always responsive and kind to everyone, to assure us a pleasant stay. I recommend gladly.

Amazing service,beautiful location,great attention to detail,clean elegant rooms,maybe a litte tired ,lovely beach.Strongly recommend.Ideal for adults.Staff friendly and attentive.Island location very scenicWould return again.

Enjoyed a week away but not what I expected, talked to couples who returned for another getaway and they confirmed food quality and selection has dropped considerably, can’t complain too much about mother nature regarding the beaches ( cloudy and rocky), but I do travel for the water, I was hoping to find a diamond in the rough but this is not it, I will stick with Aruba and Curaçao.

This was our second time to Cayo levantado and had a great week. Check in was painfully slow as it was evening and we just wanted to get to the island. Only one staff working the desk for check in and they new ahead of time how many were coming in. That took 1 1/2 hours from us. Once on the island our butler Anthony was there and ready to take us to our room. Our room request was not doable but they did move us up a floor and same location. Food was good all week long. Always able to get a chair by the beach or pool. Grounds are always looking good. Entertainment staff always getting us up and active. We had lots of fun. Yascar was always checking in and keeping us active. Beach bar was always keeping our drinks from running out. Great location and amazing staff. The waves have not been good to the island as it has washed about 100 feet away and creating issues with the sea wall. Three palm trees fell to the ocean in the week. The room always had everything we needed. The wifi was off and on at times. Made new friends and reacquainted with others. Will look forward to returning. We did leave the island for one excursion we planned ourselves. We had lunch in the hill top restaurant the food is amazing and very reasonable priced. El Monte Azul. The round up is not very good but worth the trip.

The grounds are spectacular, rooms are beautiful and spacious , beach is not the best as the waters were not calm, but there is a public beach we went to, and it was big and lovely, food was delicious drinks were tasty service is a bit slow, but we were not in a rush It is a quiet and relaxing resort, just what i needed.. Overall i would highly recommend this resort to my friends and family

We recently celebrated our 50th wedding anniversary at this beautiful location. In all our life, it was the best place we ever stayed at! We flew into Samaná from Montreal and it was seamless. After a 45 minute bus ride from the airport we arrived at the check in on the mainland where we received our room allocation,etc. Initially we were SO disappointed to receive a room in the main building rather than one of the surrounding villa rooms that we had requested. The room we received was beyond all our expectations, We felt like royalty! Everything we experienced was so wonderful......the food, the beaches, the pools, the manicured gardens, the sound of the waves and the birds, the smiling, happy faces of every employee, who couldn’t do enough to make each moment special......especially Anthony ( hope your exams were successful) and Gabriel ( surely he was the manager/owner of the whole resort........if not, he should be!!) At this point in our life we will probably never return ( not that we wouldn’t want to in a heartbeat) but, be assured we have already recommended this little paradise to everyone we know💜

This was our second trip to this beautiful island resort and surely not our last! The island and the hotel are absolutely beautiful. As for the staff and management they are really wonderful as well, going out of their way to make your stay that more enjoyable and memorable. Just a few that I would like to mention from the many is Jose our butler who we had the pleasure of meeting on our last visit as well. Always with a smile and ready to assist you with whatever you may need. Thank you once again Jose! The guys at the pool bar make the best drinks and are always ready to make you smile. Thank you Eduardo, Erickson and Martin! Will be back soon!

Everything was 5 star. The staff, rooms, beach, restaurants all exceptional. I enjoyed every minute of this resort and would recommend it to anyone interested in heaven at a reasonable price. I even had a health issue that the resort took seriously and got me to exceptional medical attention. This is a little piece of heaven on earth!

Beautiful resort, Very well appointed rooms, either in the main 5 floors hotel or villas The villas are better option , bigger rooms, most of them with ocean view The resort itself is an amazing tropical jungle like setting 2 large pools are well surrounded by lots of beds There are 3 beaches 1 is very wild and windy, great for jumping waves 1 is shallow and calm , great for kids And one is an amazing beach- Bacardi beach, large , with plenty of shades and beds The food excellent quality and well cooked and served The liquor is plentiful, but they stop serving at 11 pm...and guests have to pay extra for top shelf liquor. Everything about this resort is top notch, but the evening entertainment ment is very poor and the nightife non existent The local disco is dead....no one there..

My wife and I stayed from June 17-24th in Villa 1, room 1104. It was an amazing trip from start to finish thanks to all the amazing staff! Pedrito and Wander were absolutely amazing throughout our stay and we can't thank them enough for their kindness and friendship. We had a great time talking with Rafael Gomez and Josue from management everyday, they seemed to connect with everyone and loved talking baseball and the Toronto Blue Jays with me, my Vladdy jr shirt might have helped with breaking the ice. Manuel our security guard at the public beach access was always smiling and happy to see you. The beach and pool servers Angel, Eduardo, and Erickson were all excellent and funny guys to talk with while making sure you were always being attended to. The lifeguard Yoemarvin was very impressive and extremely helpful and kind with all the guests at the beach pool, and was especially focused watching the children. Our room service staff Jennifer, Alexandra, and Santa were amazing and always cleaning and bringing fresh towels. The butler Jose was always available if needed and didn't impose. The lobby bartender Walky made some of the best drinks I've ever had, and servers Manuary and Gabriel were very fun, courteous guys that had great personalities. We loved the location of Villa 1 since it was centrally located and allowed us to enjoy every inch of the island including Barcardi beach for amazing snorkeling, the beach pool, and the resort's 2 private beaches. We enjoyed that Barcardi beach's bar was only open to hotel guests after 11pm and although not many people were able to stay up after so much fun and sun, we got to know how amazing Wander and Pedrito are and they made sure that we couldn't wait to go back every night we were there! Our room was amazing. We preferred the privacy that the balcony had to offer from Villa 1. The air conditioning was working great and there were 2 separate controls, one in the bathroom and one in the bedroom. We had as much hot water as needed! The food was always good at the buffet and the restaurants. There was always a wide selection to choose from even for the pickiest of eaters. Jose working the grill was willing to make anything for you just the way you wanted it done. Excellent service from all servers and a special smile for Omal who explained he wasnt following us we were following him around the island from restaurant to restaurant. The trip was a memory of a lifetime. Romantic, relaxing and fun! We can't wait to return to spend time with some of the nicest people we have met in our travels. Cheers to all the staff at the resort as there were many I know I forgot to mention. I look forward to seeing all our new friends again in June next year. Thanks to all from Cayo Laventado!

Amazing, amazing and amazing. The staff are brilliant they make you feel very comfortable, always pleasant and helpful. The gardens are very well maintained. The rooms are so clean. Food so much selection and great. We will be back!

First of all, let me say that the staff are truly what make this resort. My partner was pregnant and they really did all they could for us. It was hot. Very hot. No AC in the restaurants. The AC struggled in our first room and we ended up moving rooms which had better AC. But the first night was a struggle. Resort grounds are spectacular. Spent a lot of time at the quiet pool trying to stay cool. Our butler Anasacio was so attentive. He was great. Shout out to Gregory too for getting us moved into a better air conditioned room. Finally to Lizairi...thanks for taking such great care of us and making sure we got to try all the restaurants.

We had the pleasure of staying at this great hotel for the past week and it was really great and lived up to our expectations! One of the most relaxing hotel and location ever. We are frequent travelers to this great region of Samana and it was our first stay at this really beautiful island hotel. The hotel, beach and most of the staff are really great...just take a look at the pictures... Our butler Jose really made our stay super enjoyable and a really great person who was always one thought ahead of us and it was like he knew in advance what we wanted during our stay... really special person and a real valuable asset and person to this hotel! Thank you very much Jose for making our stay so enjoyable. Another person that really stood out was Eduardo the main bartender at the beach bar. Really nice guy, very professional and he really knew how to make great drinks and take care of his customers. Thank you Eduardo! And let's not forget his great team of Erickson, Martin and Angel! Really great team and I hope the hotel recognizes their potential for their organization. Best drinks and service hands down! Now let's get to the only issue we had at this truly unique and beautiful hotel during our stay which was very surprising and even frustrating on some days...some of the staff at the main buffet (evening), terrace (evening shows) and beach restaurant (lunch) was very unprofessional in their service (Important to note it’s a small but very visible minority and not the majority of the great and hard working employees). No eye contact, hiding at the terrace during shows and not serving drinks or taking orders...honestly sometimes I had to give up on drinks! We are frequent travellers and have never heard so many times after placing an order that “we forgot" when asking where are our drinks. And the worst part is that we tip but it seems some staff was just happy goofing around or hiding rather than being active and making tips! We won't name names since it's not our job to ruin people's livelihoods but management should really get on top of this issue and even demote some of these people from direct interaction with guests or re-train them properly...other reviewers refer to this issue as a language issue but it's not....it's a training and people skills issue... This being said we will be back and we hope that management will fix this issue.

This resort is breathtaking from the moment you approach on the ferry. It’s grounds are lush, green and very well kept. The views from the villas are picturesque with the soothing sounds of the ocean, and cooing doves. The rooms are very spacious and clean. Our butler was always available for attend our needs. The beaches are clean, with a nice steady breeze, and waters are clear. The public beach offers the perfect venue to watch the sunset. The main pool was clean with great service, and the quiet pool offered a relaxing vibe. Food was very good in the buffets with a nice selection. Private romantic dinner on the beach is a MUST! 5* quality food and dessert. Overall fantastic experience. This place is ideal for rest and relaxation .

We stayed at the Luxury Grand Bahia Samana - the resort was beautiful! The staff were amazing!!! We would order room service everyone morning, two pots of coffee, Jose M would bring our coffee to us, always with a smile. One morning he showed up with our coffee before we had even made the call. Jose the pool bartender was very fun and always accommodating!!! Roberto, the lobby bartender was friendly and always made sure we were taken care of. The entertainment staff, Darling, Black Barbie, Seviel, Abigail, and others were fantastic!!! Darling greeted us at the pool everyday with a smile and his fun friendly attitude!!! Black Barbie was fun and always got us up dancing. Saviel was the most fun for me as we played numerous games of backgammon and he had us all laughing - he was great at losing LOL! We were not expecting any shows at the resort and we were pleasantly surprised that there were shows there, the Michael Jackson show was quite impressive and probably our favourite! We also took the shuttle over to Cayo Levantado to see the resort there and spend the day at Bacardi Beach. What a spectacular island and definitely somewhere we want to go to one day. All in all, we would give this resort a 20 out of 10!!! We'd go back in a heartbeat!!

If you are looking for a quite relaxing beautiful setting on a private rainforest Island then this is the place to go. Grounds well kept, rooms very spacious especially the Deluxe suites, A la carte restaurants nice and the food and service staff excellent. Even though this is now a family resort there is not a lot for the kids. More geared to adults wanting to relax. Overall we felt it was great value for the cost and we were able to overlook the fact that the A/C was not working the week we were there.

Amazing resort!! This is my 5th time to this resort and it just keeps getting better. The rooms (all of them) are beautiful. The food at the buffet is always the best. Anything you could want and cooked fresh on the grill. The staff are efficient, friendly and helpful. The beaches, the pools and the beautiful grounds are the best you could ask for. 5 Star ratings for sure at Cayo Levantado!!

All inclusive resort. Well maintained. Never felt crowded, even at the pools or the beach. No line ups for anything. Food at all restaurants and at the buffet was great. Staff were all very accommodating and friendly. Room was a Junior Suite and was very comfortable. Butler service was also well presented and professional. This was included. English is sometimes a struggle - however the staff do their best to communicate. We were very pleased with our experience.

My wife and I stayed at this resort over the holidays and very much enjoyed our experience. The location takes a bit of time to travel to once you arrive, but is worth it for the exclusive location. You are on a private island that requires a short boat trip, but creates the exclusive and luxury experience. The rooms are very clean and comfortable. Our room in particular had an ocean view which was spectacular given the oversized balcony with great patio furniture. The only downside to our room was that there were ants in and around the toilet area. This got pretty bad the one day and when we called down to have the resort assist, there was some confusion given the language barrier. Regardless, a couple hours later the resort staff came into assist. The food and dinning experience at this resort was very good. The different restaurants provided excellent experiences. In addition, the breakfast and lunch buffets were delightful as well. The hotel/island grounds were beautiful and well kept. Could not have asked for a better private beach or cleaner pools. The only downside to this resort is the english language barrier. Some of the key staff who you would expect to have "good" proficiency with the language were very poor. THis being the front desk and guest services representatives. The only other advisory would be to check and plan your excursions carefully, if they end mid morning you are stuck waiting for the boat until noon as only a few go to and from the mainland. I was personally stuck after one from 9:30 am until 11:45 am as they would not send a boat over for 5 of us after the excursion. THis wasted half a day. Overall I would highly recommend this resort to anyone looking for a true relaxing get away.

The grounds are a lush tropical paradise. The main building is a masterpiece and tastefully decorated with white on butter yellow...beautiful fragrant flowers everywhere!! The service was impeccable. We did not take advantage of all the amenities like room service or fragrance in your rooms, or special pillows...as we were in our rooms just to sleep. We spent most of our days on the spectacular beach just relaxing. I would highly recommend it for beauty and service and food, but I was very disappointed that there was no beach volleyball. Most resorts have it and I just assumed they did as well. So, I sat an inordinate number of hours in a semi comatose (from all the food and drink) daze. A big congratulatory shout out to Eduardo and at the beach bar. He always had a smile for you no matter how busy it got!! The butlers Anthony and Yuri were also very polite and at your service for whatever you needed. The three hour bus ride from the Puerto Plata airport became a 5 hour bus ride due to traffic and delays, so that is something I would never want to do again. It's best to fly in directly to Samana.

Looking through the pictures online and reading reviews we had built the expectations of a good resort with decent food and staff. Our expectations were blown out of the water! From the boat ride to the island to the trip home we were pampered. The staff is amazingly friendly and always trying their best to improve your stay. The facilities are clean and modern. The beach is spacious and inviting. We highly recommend this resort to anyone looking for a relaxing yet entertaining vacation! We will be going back next year for sure.

I couldn't have asked for more! The hotel was beautiful and the staff were great too, especially, Emmanuela in charge for villa 26. Thank you for such a memorable time. I highly recommend this resort to anyone who wants to have a relaxing vacation.

We were here October 20-272018. The resort is amazing. Very romantic and a place to relax and recharge. Anthony (Butler) and Fernando (Restaurant manager) provided standout service. We were in the main building and I would recommend being in the main building. Everything is within a 15 minute walk. One thing I did not like is the fact that they have opened the resort to families. Having children run back and forth from the parents table to a games room at the end of the dining room was annoying. Not to mention when they started running around with the serving tongs. At the pool, (not the beach pool), when the buffet was moved the kids went for a swim. The lifeguard had to keep after them for not following safety rules. They splashed us while we were relaxing in the pool. If you open a resort to families, there should be a designated adult pool. As for the beach, definitely recommend water shoes. Little rocky when getting in. Other than that, I would return to this resort. This is the second Bahia resort I’ve been to and I really enjoy this line.

Great island. Great beach area. Friendly and helpful staff. Resort is very clean. Well maintained. Food was great. Lots of variety and fresh. Good music. Service was great. They went out of their way to make you feel welcomed.

Grounds were amazing and well maintained. Food was excellent. Room was large and very clean. Amazing ocean view. Stayed in villa 3. Staff was pleasant and helpful. Most of the could communicate in English or would get someone if they could not.

We just spent one week in Samana -Cayo Levantado, which is beautiful island resort situated in a very romantic setting, so it is perfect for honeymoons, anniversaries etc. Views are absolutely gorgeous.Greenery is beautiful, food is excellent, staff is amazing. They treated us like a royalty. Because island is hilly, they have elevator that takes you down to the beach level. It has two private beaches, one of them being quite windy, so nobody was swimming there. The other beach was calm and we enjoyed swimming in a clear water with no sea weed, which was not the case in Punta Cana. They have lot of natural trees and also palapas on the beach. Pools are beautiful as well, just we are beach people so we stayed at the beach. Island has public beach as well that is just steps away. You need to sign out when you are leaving hotel and they also give you towels, but drinks and chairs at the public beach - you need to pay for. That beach is quite big and locals have access only during the day. We were there off season so hotel was not full and there were no lineups anywhere, no need to get up early and reserve chair at the beach. What we did not like is that it was difficult to get reservations for a la carte restaurants since they did not keep them all open,so we ended up eating at the buffet most of the days. Entert. was OK, very low key, they would have a singer, each evening different one and "animacion" people would come up and ask to dance with us.They apparently had disco on the public beach after enter. in main hotel was finished, but we never went. I would recommend this resort if you want to rest, but if you want "party - party", this is not the place. We were also missing our beach walk, that we had in Punta Cana, where you have hotels, one after the other, and you walk for an hour, here we did not have that.

We were there at the end of June... off season for us Canadians, but lots of international guests, which was lovely to come across and meet. This was truly a luxury resort. The smiles by all the staff were genuine. They seemed to anticipate our needs even before we did. For example, we were out for the day on an excursion to the El Limon Waterfall and we ran into our butler when we got off the ferry on the mainland and told her what we were up to. When we returned from our excursion, there was a Jacuzzi tub filled with bubbles and rose petals awaiting our horseback riding bodies... we did not request this, but were so grateful to have it there to receive us. The grounds are immaculate, and there is an abundance of nature to see everywhere. Whatever your need, someone was there to meet or fulfill it. And it was always their "pleasure" to do so. The nightly entertainment was not incredible (but I will say they tried their best-- and these folks were the same activity people all day on the beach that put on the performances, talk about stamina!!!), but we weren't there for that, and would stroll to the beach for a night-time sound therapy session with the waves. Be sure to ask for Martin's Special drink if he is at the Beach Bar! So delicious and made everyone smile. I would go back, the beach was lovely, the grounds big enough to walk substantially throughout if you chose to not take the trolleys, the gym was lovely, the food incredible everywhere we went... although we do recommend you order from the wine list if you are at the a la cartes. Happy to have went and would love to go back again for sure. NB

Under the expectation compared with other cheaper Luxury Bahia Principe! I did not expect the Superior room to be in an attic! We finally paid to upgrade the room but lost half a day of beach. Lack of food diversity compared to other Luxury Bahia Principe (beach buffet did not offer steak at lunch).

Great rooms with a lot of space with a huge balcony. Great food with a lot of options. Great people, who working there. Love all of them. A bit rough water, especially on the left side of the beach. Could not even imagine to see small kids there as now the resort is not adults only. Amazing huge area with a lot of place to walk around. I would suggest to add may be a piano bar or something else like that to have more options for clients to do during evening time.

We travelled in May 2018. Everything went smooth and trouble free. The resort is absolutely beautiful. The villas are surrounded by tropical vegetation. The grounds are well kept. Rooms are very large and balconies are proportionally huge. The beach is rather small but just enough. There’s a lot of natural shade from the trees on the beach. There are 2 large pools for those who prefer to spend their time poolside, and while there will always be those guests that occupied the sun beds at 6 am , you will still find plenty available for “normal people”. Main buffet is gorgeous and it has 3 section, one indoor (absolutely beautiful) and 2 outdoor sections one for smokers. Which really is accommodating everyone. Food is great and desserts are so good that you have to put an effort in “controlling your intake”. Service is absolutely 5 stars. I interacted with various staff and everyone from the bellboys to managers will bend over backwards to fulfill all your needs and wants. Not too many kids (hopefully their numbers will not increase). Overall great resort, great vacation

My husband and I had a 2 week vacation at Luxury Bahia Principe Cayo Levantado! It was by far the most amazing vacation. We were there to celebrate my 50th birthday and our 10th anniversary! We were blown away, with the incredible service, most beautiful grounds, fantastic food and our beautiful room! Geury, who is the manager of customer service was simply the best! He went beyond anything we expected. I suffer with post concussion syndrome and he learned about my disability, so he could service us to the best he could. And he did. He made special arrangements to surprise us for our special days! Our butlers too were so amazing, kind and so very thoughtful. We were grateful to have Gabriel, the manager for the butlers. Gabriel help me surprise my husband with a heart on the beach, filled with rose petals. So beautiful! He also prepared our room with champagne, balloons and chocolate on our anniversary! Natanael was our other butler who prepared a romantic Jacuzzi with champagne, scented candles and rose petals. He also went beyond expectations and was fabulous! Edgar, Fernando, Lice and Jose were there every day serving us at the pool and beach. There service was greatly appreciated and their kindness was very thoughtful. I have worked in the service industry for over 30 yrs and I can't say enough about the service we received. Outstanding! And the best part of this, is that everyone of our servers were genuine and true! THANK YOU ALL! We can't wait to see you all again! Cheryl and Neil

We were really excited to stay at the resort. When we arrived we were treated to a refreshing beverage and taken to our room. So excited to see our view and our beautiful room. We found the short cut from room 28102 beside the spa through the hotel to lobby. we used it all week. loved the beach and the ability to get a chair anytime of day. the good was excellent and really enjoyed the a la carte don pablo . so delish.

Just got back from a week in April/18. All Great! Excellent food, super clean, Can’t think of too much negative things to say about the resort. Just some things that I would mention: You really need to have lots of $1 US bills ready for tips, from the baggage handlers at the airport, bus drivers and guides, boat helpers, tour guides, butler service at the beach and pools, waiters, waitresses etc. Some of these people, especially those not affiliated with the resort sometime will even request a tip. It’s better to buy rum and cigars in the hotel gift shop then the duty free at the Samana airport when leaving. Prices are much better. Also, at the departure airport in Samana, other than the $25US lounge, there is only one restaurant available which is very expensive, (example: a hamburger and fries is $16.50 US) . I would suggest possibly making to-go sandwiches at the resort, as long as it will get through airport screening.

This resort met and exceeded my expectations. It was very clean and the staff was always eager to please. The grounds were beautifully manicured, the private beach was small but always found a sun lounger. The pools were very clean, no bird dropping on any chairs. We enjoyed both buffet restaurants and the a la Carte, especially Don Pablo restaurent. We didn't participate much in the nightlife but nightly shows were available. I would definitely return. The reason why it wasn't perfect: I would order a cappuccino in the mornings - in Spanish, but somehow they kept forgetting about it, not a big deal but a little frustrating.

We had a great time at this resort! As we read in many reviews it is not a "party" resort, if you truly want to relax by the beach then this is the place to go. Our room was fantastic and huge. The resort is very clean and well maintained. The food is good and the beach is fantastic. There were shows almost every night out on the patio that were very interesting to watch. Our only complaints were that when we arrived at the mainland resort we had to wait in line to receive resort armbands and then we took a boat to the island to wait in another line to find out our room was not ready and we could not book any dinner reservations until we checked into our room. After 2 hours at the resort our room was finally ready but now all the dinner reservations were booked. We expressed our concerns to our butler and by day 2 he had reservations for us. The other thing that we noticed was that if you do not speak Spanish, not many hotel staff interact with you, on the other hand some tried really hard to interact in English. We stayed away from the public beach as we found the sales people very pushy. Overall we really enjoyed ourselves and had a very relaxing week.

Amazing on all levels. From the food to the picturesque setting it was all perfect. It didn't disappoint. Am already planning out trip back because it was that wonderful. Would highly recco this place

This is a beautiful quiet resort that has everything I was looking for...Good food, nice pools, a walking path shaded under lush tropical trees. The service is extraordinary and everyone makes you feel very special. The animation team is fantastic and there are activities if you would like to do them. I loved it so much, I went twice this spring! A word of caution: this resort will change from an adults only to a family resort in May 2018. The atmosphere will definitely change and the beach area is not particularly suited for children.

We have stayed at numerous resorts throughout the Caribbean, and this was definitely one of the best. The grounds are absolutely beautiful. How they maintain them to look so amazing, and with such varieties of plant life, is beyond me. The island is not flat, so be prepared to walk up and down some small hills from your room to the other parts of the resort. Nothing unreasonable, just something to be aware of if you have mobility issues. We booked a Superior Junior Suite, and the room was huge, with a beautiful 2nd floor view of the ocean. It appears that all rooms surrounding the property were equally big and luxurious. There are also smaller rooms in the main hotel area, so I am happy that we booked the Superior Junior Suite. We had a few issues during our stay, but they were dealt with quickly. No air conditioning when we arrived, but that was fixed the next day. The safe did not work at all, but that was fixed within an hour. There was no hot water one day, forcing us to take cold showers, but that was resolved by early that same evening. We were assigned a butler, but only saw him on the first day, when we arrived. This is in contrast to the Chic Resort that we stayed at in Punta Cana, where your butler is always checking in on you, booking your dinners and massages, dealing with any room issues, and making sure everything is perfect. Our butler at Bahia Principe was invisible. We had to deal with everything ourselves. Not a big deal, but a bit of a disappointment after having a completely different experience at another 5 star resort. Food was very good, at the buffet as well as at the 2 restaurants we tried: Don Pablo (French) and Rodizio (Brazilian). I especially liked the welcome drink that was available at the buffet every morning at breakfast (mimosa) as well as a unique drink every dinner that was tied to the buffet theme of the night. There are effectively 3 beaches: 2 next to each other by the activity pool, and the public beach. The beach by the activity pool gets quite windy in the afternoon, making it a bit uncomfortable. But it is possible to find some shelter further down the beach. The public beach has boats coming and going during the day as part of their excursions, since it is a beautiful beach. It was fun to hang out there one day, although you will get kicked off of the lounge chairs, since you did not pay for an excursion. Every night, the hotel uses the public beach as a disco party area, which is always a fun experience. My wife and I just loved hanging on some lounge chairs by the ocean sipping on some drinks under the stars, with music playing in the background. My biggest issue is that the resort does not have a true "adult" vibe. It just seems to be a standard family-friendly resort, with no kids running around. The shows were all the same shows you would see at a standard family Dominican resort (Micheal Jackson show, Dominican show, Vegas show, etc.). Contrast that to other adults-only resorts we have been to, where the atmosphere is more like a club, with go-go dancers, more adult-oriented humor and games, pool parties with foam, etc. None of this was to be had at Bahia Principe, which was a disappointment. I understand that the resort will become family oriented later this year, so maybe that is why. It just could have been much more fun than it was. Overall, I would say this is more of a 4 star resort than a 5 star resort, since we have been at other 5 star resorts in the Caribbean where they treat you more like royalty (eg. bringing ice cream to everyone on the beach, replacing your wet towels with dry ones throughout the day, etc.). Still a nice resort to go to, which I summarized in the title of this review: "Great, but not perfect". It might do better as a family friendly resort.

Luxurious, well-maintained, scrupulously clean property. Wonderful staff. Food is plentiful, varied, and beautifully presented. Ranges in quality from superb to not-so-great, but is mostly quite good. Definitely no worries about bacteria or parasites. Pools and beach are terrific. Beds are a little on the hard side.

This place was heaven for us. Great food, great pools (beach was small with big waves), rooms were super clean and big. Lots of lounge chairs at the beach and pools. But what stood out the most was the service. Everyone had a smile on their face and worked very hard to please us. This was our second time there. We never go anywhere twice, but heard that it was going to become a family resort this summer so wanted to go again when it was adults only. It is quiet, serene and a great place to go to relax and restore. Loved the jungle feel with a semi shaded walking path all over the island.

Thank you for a wonderful week long experience. 1. We found the all Staff & happy to look after us through out our vacation. 2. The Animation Team especially Paulina & Jesus encouraged us to participate in the activities throughout the day and evening. eg Bocce Ball, Stretch, Aerobics, Spanish lessons, Bean Bag toss, Bingo and the Coconut demonstration with Monkey Boy climbing, The Acrobatic agility at both evening entertainment was amazing. 3. We appreciated the wide selection of food offered in main Grill restaurant. The Brazilian dining experience was #1. Pool side restaurant was handy throughout the day. 4. Nice touch with the evening essential oil lamps, beverages and chips in the mini bar, comfortable Bed and great view of the bay. 5. Great Birthday cake and staff singing Happy Birthday at Don Pablo restaurant for daughter's birthday. 6. A wonderful and enjoyable experience. Sincerely, Corry and Edwin Chow

This hotel is on a beautiful island . It is very windy and not much opportunity to swim in ocean but amazing to look at There is no swim up bar, no music and very little going on All hotel bars and restaurants are closed at 11:00 pm so if you like to stay up and party on your vacation, this is not the place

Staff were extremely courteous and accommodating. Food was outstanding with a large variety. Beverages were well prepared. The grounds were absolutely gorgeous. On the negative side, our arrival was horrible. After travelling in a mini van with not enough seats for all the passengers for well over an hour and then being deposited at the check in on the mainland, we waited almost another hour for the ferry transport to the resort. The staff at the mainland handed us a bottle of water. There isn't even a bar on the mainland. After a very rough boat ride we finally arrived at the resort. We left our home 12 hours earlier. With a later than anticipated arrival we didn't receive the welcome drink, hot towel or even an explanation of the resort that all other guests received. After being dropped at our room in the dark neither of our keys would open the door and we just waited at the door for our luggage to arrive and someone to assist us. We attempted to order a drink and some food from room service and were told that the bar was closed and room service would arrive in 45 minutes. After an hour and a quarter we called and they made excuses that they were busy. When the food arrived, it was not what we had ordered, was extremely cold and old (reheated hamburger on a dried out bun) and not edible. Obviously, our first impression was not good. On the second last day of our vacation, service was almost non-existent. We didn't receive our turn down service and evening room tidying with fresh bath towels for the morning (our last day). Food at the buffet was not replenished more than an hour before closing and staff was much less attentive to the guests. It seemed that most of the guests left on Friday and therefore the resort was understaffed (perhaps many had the day off). This resort is a considerable distance from the Samana airport and requires transport via ferry which adds additional transportation time. We were required to leave the resort on our return more than 5 hours prior to our flight time.

Everything was great. Staff couldn’t do enough for you especially around the pool and beach area. Not that other staff members in other areas were any different. Buffet had everything you could want and Don Pablo restaurant was fantastic. Excellent vacation and would return even though it’s going to go as a family resort unfortunately. One minor problem though our travel agent advised the resort that it was our wedding anniversary. Nothing materialized although we had observed several units throughout the resort with door saches etc for birthdays and anniversaries. Just not us

The resort is beautifully designed and well-kept. The food is excellent and staff are friendly. Not so much to do on this island, the resort is the only structure.... This resort is for you if you're looking for: total relax, with good food, the drinks and the beautiful grounds. 1. Wi-Fi in each room worked well most of the times. 2. Lots of shade on the beach. 3. Food is excellent, drinks are great. 4. Rooms are beautifully decorated, very well cleaned and re-stocked however can be so noisy if overlooking staff buildings. We were awoken at 6am every morning by noise from resort staff doing their jobs. 5. Staff are very friendly and helpful.

Resort is very beautiful. Grounds look like botanical garden. Very nicely maintained. The resort is situated on island. Our transfer from airport was very smooth. The bus was big and comfortable with about 60 min. Ride. Then about 10 min on boat. We had junior suite with ocean and garden view with beautiful balcony. The room is very spacious and bright. Bathroom is nice. No smell in the room or bathroom. A.C works perfectly no noise. No bags or mosquitoes. Resort is large. We preferred walk everywhere as there is so beautiful and paths have a lot of shade but if we needed ride there is an electric cart that can take us all over the resort. There is a lot of staff with different responsibilities in this resort. Cleaning personal is doing very good job keeping everywhere nice. No shortage towels or toiletries. Mini fridge is stocked daily and bottled water was available. The food in buffet was ok. We are not very picky and that's why we could always find something like fruit or BBQ. I didn't like choice of cooked vegetables there. They were over cooked and very bland. There is also not a lot of fresh veggies. In restaurants the food was better and the staff was very friendly. No waiting for sitting and they always fill your glass. The beach was perfect with a lots of shade and launch chairs. Water is nice and clear and because it's an island there is a different beaches there. Overall it is a very nice resort and I will recommend it. Also thank you to all stuff for doing a very good job. Alice

This exotic Island has a feeling of euphoria . The vegetation and beautiful beach was tranquil and very relaxing. I would return anytime. It is unfortunate that they are going back to a family resort. The entire place screams ADULTS and I see no way they can profit from this decision. We booked through Trip Central and were very happy with the experience. Like I said , I will return ...but only if Adult Only.

This was our 3rd time in DR. We only stay in adult only resorts. Before my hotel review please note: 4 hour transfer from Puerto Plata airport to the hotel + 3.5 hour flight from Toronto West Jet airport agents in Puerto Plata barely speak English. Hotel: fairly nice rooms - it was very humid in December and our clothes despite AC felt dump all the time. One annoying feature - every time patio/balcony door was open AC was resetting to 27C. Minibar, especially alcohol rack filled only sporadically not daily as advertised, despite calls to the reception. Wait staff can hardly communicate in English. Service: definitely not 5 stars. Everyone is looking for tips, even for mediocre/poor service. Beach/pool waiters were ok. Food: Good quality in all restaurants as well as in a buffet. Entertainment: So, so. We went to random 3 shows and did not bother after a while. We did not go on any trips except privately to Samana. USD 40 for a return taxi trip.Prices in Samana stores are 60% lower than in a hotel shop. Good security on site.

This hotel exceeded expectations at all levels. The room was spacious, clean, and well provisioned. We received an upgrade. Our butler, Gabriel, saw to our every need and anticipated anything we could have wanted. The entire staff went out of their way to be helpful. Everyone was friendly in a genuine manner. The restaurants had varied menus and every meal was delicious and well presented. The buffets had a wide selection of food to appeal to every taste. The grounds and landscaping are beautiful and a pleasure to walk through. Mini taxis are readily available to take you around the resort, which is a bit hilly in some parts. The pools and beaches are lovely and not crowded. There are staff around who will bring you drinks whenever you want them as you relax in a lounger. Nightly entertainment is well organized and interesting.

Super clean with amazing staff. Nothing disappointing about this place. They are changing the guest model in May 2018 to include children. We prefer adult only resorts so we are a little sad and probably won’t return for that reason. Fantastic resort and holiday

Cayo Levantado is an amazing resort, for those who want relaxation, seclusion, and wonderful service. Staff are always accommodating, the service is impressive, ant the resort grounds are beautifully manicured. I would highly recommend this resort to anyone looking for something a little off the beaten path in the Dominican. Service, food choices, and facilities at the resort are all top shelf. Transfer times are reasonable, the Samana airport is small, but very efficient.

Everything about the resort exceeded our expectations! Staff were fantastic, beach...breathtaking, food was fantastic, room was huge (and spotless) The only sad part is that they are changing it from an adult only resort to family friendly in the spring.

I've read previous comments about the poor air conditioning and it is true. But if you can get past that, this is a great resort, the best that my wife and I have experienced. Yes, the beach is small but it is not crowded and there are plenty of beach chairs to go around. Resort staff are GREAT! They are cheerful and have high customer service awareness. Although tipping is not asked for, it is very much appreciated. Our room - 27203 - was very roomy, very clean but again the air conditioning worked well only at night time. With that thought in mind, we were never in our room during the day, we were outside all the time on the beach. The food was excellent. Buffets had great food and lots of choice and all the wine/drink you wanted. Specialty restaurants were great with excellent food. But again, the air conditioning in the restaurants was not working well at all. Check-in and check-out was efficient and problem-free. The boat ride transfer back and forth is only 15 - 20 minutes but I can imagine it might be a bit of an adventure if there was a storm during the ride.... I had perfect weather so had no problems to report. One hour bus ride to the airport is interesting site seeing: landscape and driving through small villages. We are for sure coming back to this resort!

This is a top-notch resort in an absolutely breath-taking location! Our room was upgraded to a superior junior suite with an ocean view as it was my birthday. There was a birthday banner on the door and a bottle of champagne and chocolates inside. The island is not very big so everything is conveniently located, plus there are golf carts at your service 24 hours if you don't wish to walk. We were thrilled that there are 2 beaches! One with boisterous rolling waves, the other calm turquoise water and golden sand. The main pool is also right by the beach, as is the lunch buffet. All our reservations for the 4 a la cartes were already taken care of for us when we arrived. The staff are kind, helpful and cheerful. We wished we could have stayed longer!!

This was the third trip to the Dominican Republic, Each time we choose the Bahia Principe, but the Bahia Principe Cayo Levantado is the best of all. We were a little hesitant, because we are both 84 years old and it is pretty hilly and curvy. But we had no problem at all. Transportation from our Beach Villa to where ever we wanted to go, was available in minutes.Our butler Jose did everything for us to make our stay memorable.At the buffet, service was excellent, the girls and guys were always smiling and very helpful. We went to the ala Cart restaurants, also every waiter was friendly and helpful. Mr. Manaury who served us at the Medeteranian, also at the Portofino will be for ever unforgettable. About the food, in my opinion, is equally good at the buffet, as it is in the a la cart restaurants. The only different is, at the buffet you have more choices. The matress and pillows were very good, no problem with sleeping. Liza the young woman at the reservation desk for the a la cart restaurants. was outstanding for us, we had many conversations with her, she always took time to answer many questions we had. She has a very nice personality. We also met very nice people, like Mary and Chris, also Kim and Darryl, we will keep contact with them after our return.

My husband and I went to the Luxury Bahia Principe Cayo Levantado from Oct. 9 – 16th. We loved it! From the very minute we walked onto the shuttle bus to transport us to the Luxury Bahia Principe Cayo Levantado hotel lobby, before boarding the boat to take us to the island, right down to the very minute when we had to leave the island to come home, we were treated like royalty. On the shuttle ride, our Air Canada Vacations representative did hotel introductions and information session on the bus. This was a brilliant idea, so that none of the guests aboard the bus had to miss anytime away from their vacation the next day meeting the rep – we all got to enjoy the islands beauty. Anytime you needed the Air Canada Vacations representative they were always accessible – He was very funny too! Upon arrival by boat at the hotel’s pier, we were greeted by the hotel staff’s genuine smiles, heartfelt welcome hello’s and warm towels to clean our hands. We were then guided to the buffet to get a bite to eat – this is a hotel that knows how to please their guests. Our boat arrived at 10:30 PM, the buffet closes at 10:00 PM every evening to all guests, and the hotel re-opened the buffet for the entire Air Canada Vacations group that had arrived. There was room service offered, but having freshly cooked food ready was an excellent touch especially from a long day of travel. The food throughout our stay was never a disappointment, always fresh and delicious. Our room was stunningly beautiful, very clean with outstanding views of the Samana peninsula. The hotel staff checked in on us a few times to see if we were ok and if we needed anything – you can see that they really care about their guests! The grounds men work very hard to keep the hotel and the lush surroundings in its highest shape. Restrooms, pool areas lobby and restaurants were clean, floors gleamed with shine! The wait staff are always pleasant and remember your coffee order  If there was one area of the hotel I had to provide feedback on would be the gym - It’s very small and only has a universal workout machine. Although my husband and I had brought our gear to workout, let’s face it our bodies needed a little rest and recovery and this was place for it!!! This resort is a 5-star in our eyes. I can’t wait until we visit Luxury Bahia Principe Cayo Levantado again. It’s unquestionably worth the trip!

We arrived on October 9th shortly after Marie. With all of the gardener you could not tell that a hurricane had just gone through the resort. The food, room, pools, beaches and staff where all excellent. The only complaint I would have to say is about how some of the other guests treatment of the staff. Very rude and disrespectful. All of the staff work very hard and deserve to be treated with respect.

My husband and I just came back from a week long vacation here. We had concern with it being a "low season" which would often mean rain and mosquitoes but there were absolutely NO mosquitoes on the island and it only rained briefly a couple of times! We kept seeing storm clouds over the main land but no clouds above. It felt like the mountains on the main land were attracting all the bad weather and we got all the sunshine :))) It's a laid back, relaxing kind of resort. Not so much for per thing or gambling. But there's still activities, music, sports to enjoy. Animation team is hilarious )as are a lot of the waiters in the restaurants), Amarillos and Kendrick in particular. They made it fun. My husband and I won a handful of prizes in the silly funny games they made us play at the beach and pool. I enjoyed water aerobics every day and my husband played beach volleyball. alrhough he said the volleyball is not the best because it's so close to sidewalk. 24 hour room service is a great perk! If it's raining or if you're too lazy to get out of bed, or if you need a midnight snack! Food was great in all buffets and restaurants. In restaurants, they will offer you a wine list for extra charge. If you don't want to pay, just ask them for house wine which is free. Also, every restaurant makes their own complimentary cocktail. We like that no one is expecting tips from you. We tipped anyway where we felt appropriate but there was no pressure to tip that you usually feel in Cuba. Wifi in the room was very good. We watched Netflix and used FaceTime no problem. Wifi at the beach is spotty. Drinks - you got to try the national liquor called MamaJuana :P :P Cleaning was great! They will clean your room twice a day sometimes! We also liked that the main beach and the main pool are right next to each other, so you don't have to walk far and you don't have to think where to go - it's all right there in one place. The "snack bar" is a full buffet right next to the pool (As opposed to just mediocre burgers and fries on the beach) All in all, we had the best time!

This place is amazing if you're looking for a laid back tropical paradise. Beaches are stunning, water is beautiful and fun to play in. Rooms are very generous and we had the cheapest room at the resort! You should go check it out!

This is a great all-inclusive in an absolutely beautiful location, but if you're looking for something decidedly "luxurious" or "upscale" then you might need to look elsewhere and probably splurge and spend a bit more. We came for our honeymoon in mid-June 2017, after having had stayed here 5 years ago. We chose this resort because we particularly liked that it was on a quite and secluded island (it still is). The bus ride from the Samana airport was about 50 min-1 hour and the boat ride from the dock was about 10 minutes. There's not a lot to complain about, but there isn't much to be truly excited about either, with the exception of exquisite nature surrounding the grounds and the peace and quite pace of the resort. The food was average for an all-inclusive, including the a la carte restaurants. The a la cartes were better quality and flavour than the buffet, but we noticed that the quality of dinning had declined since we had last stayed. The gala dinner at the buffet was probably one of the better meals, but this is offered only once per week (on a Thursday when we went). There are three a la carte restaurants: Brazilian steakhouse (Rodizio?), Portofino, Mediterranean, and gourmet Don Pablo. Don Pablo was probably the best one with better quality and certainly better service. We skipped the Mediterranean because we went to the Gala dinner instead. It's really a hit or miss with the dishes, but the steak and lamb generally stood out to us. The general atmosphere was the same has it had been 5 years earlier--lots of vegetation; two regular pools, one large whirlpool, and a beach. We went in June (lower season) and were very happy at the lack of crowds and plenty of space in pools, lounge chairs and sun huts. The beach had two sides--one side was always windy and therefore the water was wavier (which can be fun), and the other side more calm. There was some seaweed but generally the beach was clean and tidy. Service was great for the most part. We were staying in a villa and were assigned a "butler" but we never saw the butler again after the first day. Not really sure what the purpose of the butler was besides helping guests to order special pillows and scents for the room. Room service was available but the food was limited and the quality was poor (pizza was not good)! Rooms were generally clean. We thought that the quality of cleaning service may have declined though because they no longer made those fancy towel swans or put flowers on the bed like they used to. The bathroom also had sewer odours on some days too, especially when it rained! Request for a higher floor for a better view! We have now stayed in a villa and in the main building (5 years ago), and the rooms are generally both pretty good as it is a smaller resort. All in all, this is a great all-inclusive uniquely situated on a beautiful island. I would recommend, but if you're looking for a truly luxurious experience you probably have to look elsewhere.

The hotel and grounds were beautiful. The beach was outstanding. Lots of shade everywhere. Food was great, friendly staff. We had issues with the toilet and safe in the room, but it was quickly fixed. Don Pablo restaurant was excellent, main buffet always clean with great selection. The beach buffet not so much, staff was sometimes inattentive. The evening shows need some improvement. In some areas sometimes there was a sewage smell, but it was not constant. Overall we had a great vacation. We definitely will be back. Great place to relax.

We were very happy with the resort in all aspects particularly the customer service from the Butlers to the bartenders, servers,housekeeping staff. We felt like we were in Paradise! Make sure you book your complimentary bath with bubbles, rose petals and candles.

This place is extremely well done. The service and waiters have impeccable manners. We were raised with excellent manners, most big cities don't even understand proper etiquette but everyone on Cayo who was working there did. Service fantastic, food fantastic, we are extremely experienced world travellers and have been very fortunate in our lives to experience 5 and 6 star places regularly. This is better than any of the other 5 star places in DR that we stayed by far. Don't even bother reading negative reviews on Tripadvisor - these people are probably whiners and don't understand the big picture of everything. WIFI was already strong and I was able to work remotely throughout my stay with no issues. Fruits, vegetables, meat, fish - all of it super fresh and high quality. I swam about everyday in the ocean - excellent weather and climate. Beautiful birds and ambience at night. My wife and I were on our honeymoon and we loved the people on the resort - DR is a special place filled with love, music and nature - if you like those 3 things then this is the place for you. Best, Glenn

This Hotel was fabulous, luxurious and being on an island was fantastic. The grounds were beautifully kept, my little villa was fantastic with a king size bed and Jacuzzi. The Don Pablo restaurant was my favourite, however the buffet breakfast was awesome lot's of variety, as well as many choice's for lunch and dinner. Also 24hr room service, staff were amazing, helpful and always friendly. Everywhere was incredibly clean. Amazing visit, can't wait to go back.

The Vella that we had was very nice and kept so clean. Our butler Remon was so helpful,and such a friendly young man,that we felt he kept us very comfortable and informed. The sad note was the weather,and several of our friends got sick.

This resort is one to definitely put on your list for rest and relaxation! The restaurants we found were fine dining like ones here! Great food always found something we loved on the meau! Our butler Romon which went out of his way to make our anniversary stay the most special time. Thank you Romon! With bubbles baths ready and champagne to just candles and chocolates at bed time! The island has beautiful views, great maids room was always clean! Staff very pleasant and accommodating!

When I win a million I will take my whole extended family to Levantado.! They would have so much fun, and be relaxed at the same time. We had rain, lots of it, very little sun but still had lots of fun. Where do I start. The staff are great, starting with our butler Leiny, who surprised us with a bubble bath, flowers and candles after a long sunny day at the beach. Also she brought me aromatherapy at night when I went to bed. Warm towels and chocolate were brought by Ana in the evening. The food was fantastic, the Don Pablo restaurant was beautiful, meal fantastic, service 4 star. The pools were great, a quiet pool and another one accessed by stairs or an elevator at the beach, everything impeccable.. Activities all day long if you wanted it. The biggest cheers we heard was the Boce ball game players and winners.. they had a hoot. This resort had something for everyone. Oh I slept like a log every night.

Phenomenal grounds, beautiful rooms, amazing service and really good food. The island isnt crowded-yoi're never sitting on top of one another or having to "reserve" beach or pool seating. There are little golf carts to take you everywhere you want to go-and the staff bends over backwards to anticipate your needs. By far the best Carribbean vacation we've ever taken-and tons of "repeat offenders" on site saying that this place spoils you from going anywhere else. We've been to a ton of spots and will absolutely return-and spread the word. Special thanks to Frantz and his dedicated team for making this place a dream come true xxx

This resort is truly paradise, on an island surrounded by lush flora and fauna. The staff were wonderful very attentive. The beach and pools were very clean and we had no problem getting loungers. The food and drinks are excellent, with top shelf liquor. From our arrival to the departure our trip was first class.

Outstanding service, exceptional rooms and attentive hotel staff. Beach was rather windy most days but water was very warm. The only suggestion I would make to the hotel management would be to keep the main bar open beyond 11pm and full room service(wine or beer) was not available but for an extra cost so it's not fully all inclusive. But the overall experience was "Excellente"

The hotel is lovely. Immaculate grounds and great staff. The buffet food was excellent, however the A La Carte food was poor. We couldn't even get an a la carte restaurant reservation until the 4th night of our stay - that's pretty shameful. When we did get into one of the restaurants, the ambience and service were both great but the food was not. Overdone beef and fish - no taste to it. VERY disappointing. The beverages were beyond terrible. We've gone to several all inclusive's - the bar here was so watered down there was no point in even ordering drinks. We should not have had to pay for wine that was palatable - not when you're spending $6K on a 7 day vacation - yet we had to buy wine in order to have a nice drink. That increased the cost of the vacation and should not have been necessary. Even the Presidente beer was so watered down it had no taste. The rooms are nice, but the bathroom has no privacy - it has a large window looking into it from the bedroom. There needs to be a blind! The bed was as hard as a rock. I had sore hips every morning - and I like a firm bed - so it wasn't me..it was the bed. The free Wifi did not work most of the time. I ended up being stung with a large bill from my internet service provider for using 3G. That really should not be the case. It sounds like a lot of complaints - the resort is gorgeous but I would not say it is truly 5 star. Not when the food and beverage are substandard. We wish we'd not wasted the money. It was a pile and we were really disappointed.

Let me first start by saying that there are no true 100% perfect experiences. But this resort and its staff have come as close as we think is possible. It's how they handled the unavoidable little problems that happened during our vacation. Nothing remotely serious enough to even list. From the moment we arrived and were greeted to the time we left we were treated like close family members. Our Butler, Gabriel and his team of well trained staff looked after anything that we needed. Their regular question was “is everything perfect?” A special shout out to some of the staff that took great care of us: The Butlers – Gabriel (Head Butler) & Francisco – can't say enough about the service. Main Bar staff – Walki (our main Barman!!) and “Sony” the Bar Manager (but it's Walki's bar.... LOL), and of course Virginia is the “elegant ballerina” who served us when we were not seated at the bar itself. Beach Bar – Abel is the MAN!!! and Jose his faithful sidekick! Restaurants... Diego (Head Chef), Miguel (Food Service Manager) and Alphonso (Maitre D' ) – every night was special because of everyone that was working in the restaurants, but these three people need some accolades for their relentless work at making the eating experiences unforgettable. My friend who was travelling with us is a big fan of lamb... and he was rendered speechless one night (which is really hard to do) by the plate that he was served by Chef William in the Rodizio. Amazing. The Security Team is there ... but usually invisible – just the way I like it – thank you Alphonso! The Animation team as a whole was always ready to make our stay more fun with activities and shows. There are far too many of the staff that I have missed, so I will say “thank you” to them all and a special thanks to the management who have hired such fantastic people – Carlos, Frantz & Lizairi – you are all awesome! The entire staff always smiled while we were there... I think it's because they really enjoy what they are doing. Thank you from Lousha and j

Beach setting was just amazing with ample chairs everyday as well as shade if desired. Arguably the prettiest beach we've been to but not overly large. Resort itself is what you would expect with a 4-5 star resort. No complaints there. Restaurants were a little difficult to get into at reasonable times. Dining was superb! Staff was amazing. Would definitely go back again. Happy Traveler!

Everything was wonderful we enjoyed our stay we were well looked after and the staff people took great care and were great. The food was excellent the rooms are very very nice the beaches and pools are beautiful and clean with many lounges and seating

This resort is a one hour ride from the small Samana airport. We were delivered by bus to a check in building on the mainland and after the quick, pleasant check in, we were escorted to a small ferry which took us to the resort in approximately 10 minutes. Our room, which had two double beds as requested, was in one of the larger buildings and came with a massive balcony with a distant view of the water between the trees. The bathroom had a separate shower and jet tub and there was a minibar in the bedroom. The beach was great, with plenty of shade, but because it is on a point, it is really windy on one side and still fairly breezy on the other. The three pools are nice, none are particularly noisy which is great. The average guest age seemed to be 55+ and the resort is set up for handicapped people with elevator service down to the beach and some wheelchair accessible units. The service overall was good, spotty in places...I was constantly in bathrooms without toilet paper and getting coffee in the morning was a hassle. The food at the buffet was ok. There were a few meals where it was difficult to find food that we wanted to eat, so I stuck to fruit, salads and plain chicken when that occurred. I tried a few drinks, but found that I just couldnt get them made the way I like them, so I stuck to soda water with lime. I found that the majority of staff simply couldnt speak English beyond the basics and that made it difficult to communicate any issues. There were the usual problems with people reserving seats around the pool and beach early in the morning and then not showing up all day. There were complaints made by other couples to management and although lip service was given, there was nothing done. We didn't go to any of the restaurants nor did we watch any of the night shows, so I cannot comment on any of those things. Overall, we foun the resort pleasant and relaxing.

This resort is simply lovely right from the moment you pull up on the ferry. Think Fantasy Island. It is located on its own island and away from all the noise and hub other resorts have. The entire resort is beautiful and so well maintained. There are small touches all over the resort from flowers, to landscaping, to romantic Jacuzzi tubs they set up with rose petals and candles, to the greeters in all the restaurants where they always have greeting drinks and somebody giving you a squirt of hand sanitizer. The food is fantastic. They mix it up well at the buffet. I enjoyed the ala carte restaurants. Also although this resort is spread out, it is very much wheelchair accessible. they have a shuttle that runs all day - very convenient . But if you like to walk as I do, I enjoyed walking all over the resort. They even have this awesome water chair that allows an individual with mobility issues to enjoy the beach and ocean. Speaking of the beach, this is also wonderful. You actually can enjoy both sunrise and sun set the way the land naturally is. There is ample space everywhere and you feel like you are on your own little resort on your own little island. Chairs are always available. Well done. I can't say enough great things about this resort

Beautiful place. Great attention to detail. Scrupulously clean and well-stocked. Friendly, attentive staff. Very good food: fresh, abundant, beautifully presented, excellent variety. Gorgeous beaches.

This was our first trip to the hotel, and the location was great and facility had lovely manicured gardens. Our room package came with a butler and she looked after us with great attention to detail. (this was over Valentine's Day which she made extra special) The food was good both at the buffets and a la carte restaurants. The only "issues" we had was that as non-smokers it was difficult to eat outdoors in the daytime or evening without having someone smoke near us as there were no designated smoking sections and the other was that some guests took it upon themselves to reserve beach chairs first thing in the morning and did not show up until early afternoon - which was not fair to other guests. Both of these small issues were discussed with the manager and he advised they are working on a plan to address both concerns. Overall it was a great holiday and a place that we would highly recommend for a more secluded getaway that is not the big hotel experience. Glad we went with our travel agent's suggestion and will be going again someday!

Cayo Leventado Don Pablo by Bahia is one of the best vacation properties we have visited. From the most excellent staff who gave the property a fun and friendly vibe, to the high quality food and drink - a la carte or buffet resto's, we found quality service and a wide variety of excellent freshly prepared foods. The accomodations were fantastic in the Villa's with beautiful views and large spaciouse and comfortable rooms. The oversized balconies with full wicker seating and a cieling fan to boot were awesome! Several beaches and a bunch of pools always offered variety. Loved the fact that the main beach and main pool were only steps away from each other. From beach volleyball and body surfing and snorkiling to just chilling this property had it all.

The Luxury Bahia Principe Cayo Levantado is a beautiful island resort. Both the public and private beaches are wonderful, with much more shade options on the resort private beach. For an Xmas week, the temperature averaged 28deg. C... and it rained at least once each day for approx. 1-2 min. of about 10mm, mostly in the evening or overnight... while daytime there was blue sky with fluffy clouds. There are a variety of accommodations which the website doesn't do a good job of giving you visual or verbal comparisons, nor do they tell you where on the island those various accommodations are. Tripcentral needs to do a better job of finding those specifics out so they can better cater to their clients needs. We asked for a 'superior' room, with 2 beds, with an ocean view, and we had a picture from the website that showed what that was like (or so we thought). The room initially assigned to us when we got to the resort was in the Superior category, inland with no ocean view, and very visually different than the photo online. We complained to the resort management and for an additional reduced price, they upgraded us to a Junior room in a tower... which compared to what we saw originally in the photo. The resort's naming conventions for their rooms is very confusing.... and Tripcentral needs to get that clarified properly. The rooms with 2 double beds was ok for one person sleeping in a bed, but lousy for 2 adult people on one double bed... the mattress sagged in the middle and was uncomfortable. The resort needs to rethink its 2 double bed policy and convert at least one of those beds to a queen size. The meals were great... the buffets had lots of variety, and very tasty! We tried out 3 of the 4 a-la-carte restaurants (french, brazilian and mediteranean) and each was amazing... with excellent service and very scrumptious food. We also tried out room service... the food arrived in a timely basis, hot foods were hot and also very tasty. I'm not a sun-lover so I spent much of my time at the beach pool where the waiters were very attentive and there was a controllable amount of shade and sun. I spent some time on the beach and in the ocean, but the sun is strong.... so I continually sought out shelter. We were appreciative that this was an adults only resort, so no kids to distract us. We all had massages at the beach spa... and the masseuse's hands were great at relaxation... they don't offer deep massage, and that was fine. As an aside, the travel time from the airport by bus, and then by boat to the resort took approx. 2 hours... in each case, we stopped at another Bahia resort on the mainland in Samana to either drop off or pick up other guests. We had good Air Canada Vacations' reps meeting and guiding us at the airport, and again at the resort, so everything went smoothly. We would definitely go back again.

I visited this beautiful island resort with my boyfriend the first week of December. 2016 and it exceeded our expectations on many accounts. The service was superior to any resort we've visited in the Caribbean, including, Mexico, Bahamas, Cuba and St. Lucia....the staff could not do enough for you wherever you were on the island. A la carte restaurants and the buffet were all excellent and upscale. Although the swimming was very good at the beach, it was on the smaller side and somewhat murky as the prior week had been stormy. We did do an excursion to Rincon Beach which was one of the world's top virgin beaches and stunning with gorgeous aqua waters. Overall, I would definitely recommend this adults only resort and would love to return one day.

An exceptionally, well-groomed property with amazing, thoughtful staff. There are many secluded places to bask in the sun or places to socialize. There is something for everyone. We were impressed by the bartenders blending drinks behind a closed door to reduce noise so other guests relaxing didn't have to hear the blender noise all day long. Food and service were on par with a Sandals or Couples resort. Will definitely return to this property

We had an amazing time at this beautiful resort, even with some rain a number of days. I have never been to a resort that has umbrellas in every room. Nice touch. We were part of a group of 28 Canadian friends (50+) celebrating some anniversaries, and we had lots of laughs. When it rained, we just jumped into the pool so we wouldn't get wet. The restaurants, including the buffet were very good. Don't skip seafood night at the buffet. The wine and other drinks were . . . you know. And the staff was amazing, all of them.My wife was in a wheelchair due to a recent injury. They took care of her everywhere. Sadly she couldn't go shopping!!! We will be back.

Trip to Grand Bahia Principe Cayo Leventado in Dominican Republic Via AirTransat Vacation First let me say that I am 38 years old and consider myself a seasoned and veteran traveller. I have gone on at least one vacation a year since I was 19 years old, and I have been all over the world, from Costa Rica, to Spain, to Indonesia. I have done it all from cruises, to all inclusive, to condo rentals. I will say this… It is the first time I have never written a review on anywhere that I have ever been, and I’ve never been compelled to share my experiences as much as I am now after my trip to the Grand Bahia Principe Cayo Leventado in the Dominican Republic via AirTransat Vacations. I guess Looking back on most of my experiences you could say I’ve been really lucky to have gone this far without having issues like I had during my week at the Cayo Leventado. Cayo Leventado was rated a 5-star all-inclusive resort that was located on one of the most breathtakingly beautiful landscapes I’ve ever visited. Its very own private island! The price of the one week stay was $1735.00 CAN, which seems pretty high when I hear about people travelling to the Dominican for as little as $600….But this is a FIVE-STAR so it must be worth the extra $1000.00?.... Well I didn’t think so, based on my experiences. Many of the experiences I had were incredible including our dinner at the don Pablo restaurant, our Jacuzzi night, and breakfast in bed on our last day, and the wonderful server who made sure my girlfriend, had nothing to do but sip on her coffee, and reach for her grapes, and yogurt. They hit the mark on a few things, but missed it by a mile on some really important stuff. Probably only a couple of the bad things that I had to endure, would have ruined some peoples weeks completely. Because I am so easy going, I still managed to really enjoy myself, but I will never pay the money to go back to Cayo Leventado, and here is why. When we first got there my intentions were to talk to the front desk to upgrade our room to the junior deluxe room, since our travel agent was unable to upgrade us she suggested we try when we got there. I was told there were know deluxe rooms, or beach villas available, but my room had been upgraded free of charge to the junior suite superior. Well immediately I told her that I did not want the superior room, because I had checked out all the rooms online and felt that the junior suite was nicer. I was assured that this was a better room because people pay more for this room….Sorry, but that doesn’t make it nicer. Any who…we went with our butler up to the room and it was nice enough, but not what I was looking for, the view was ok. It looked over the garden and there was a small window through the trees where you could see the ocean. We decided it wasn’t what we were expecting but we would make the most of it. It gets much worse. The Butler explained a few things, I tipped him $3.00 US, and that was the last time I ever saw him again. After unpacking and getting settled in, I started wondering when our air conditioning was going to start cooling the room down, so I decided to go have a shower since I was tired and sweaty from travelling all day, and unpacking all my stuff in a hot stuffy room. When I went to open the shower, I was excited since it had a big huge shower head that is a luxury I don’t have at home. I was instantly disappointed when I went to go turn my shower on, and the water started spraying out of the shower head in about 50 different directions, none of them towards my head or body. Luckily there was a detachable sprayer, and I was able to bathe myself. After drying myself, I called down the front desk to ask them if they could send a maintenance person up to the room since my shower, and my air conditioning was not working. Someone came fairly quickly. The language barrier was great, and communication was non-existent, but he felt the air coming out of vent with his hand, and said it was ok. I work as a refrigeration mechanic and told him that “no, it is not working!” It was 35 degrees in my room and the system has been running for at least 3 hours now. Air was blowing out of the vents, but it wasn’t cold air. He took my shower head and returned half hour later and the shower worked great. My AC was still not fixed. I called back down to the front desk to ask if there was someone else that they could send to fix my AC knowing that I would not be able to sleep if we couldn’t get that AC fixed tonight. They said they would send somebody else. I asked them if they could also bring a couple more beers, since I had already long finished the two beers that were in my room fridge when we got there, and also asked if they could send a bottle of wine for my girlfriend. I was told that my bar fridge had already been stocked for the day so if I wanted more beer they would be $3.00 US per can, and would be $24.00 for the bottle of wine. Well... I was appalled! This was supposed to be an all-inclusive, and I wasn’t about to pay 3 bucks for a 50 cent can of Presidente beer, which by the way, is your only beer option on this island, and I certainly wasn’t going to pay 24 bucks for a 5 dollar bottle of wine. I expressed my dislike for this rule with the person on the phone and said surely with all the troubles we’ve had now with no air conditioning in the room this could maybe be the least that they could do for us, so I was told they would have to get a hold of a manager to find out if this could be possible. They called me back a few moments later and said that they would bring up a complimentary bottle of wine and a couple beers. Thank You! Or not… When my beer arrived it was warmer then my room. I asked the man who delivered it if he ever drinks warm beer…He said “Of course not sir!” I asked him why on earth he would bring me two warm beers. He agreed that it was ridiculous. I called back down to the office this time quite perturbed about the level of service I was receiving at this 5-star resort and reminded them that I paid and extra $2000.00 to get a 5-star experience and that this really wasn’t cutting it. I asked that I be moved. I told them I would be more than happy to pay for an upgrade to the junior deluxe, or a beach villa, or would be happy just to go back to the junior suite, that I had originally booked. I was told there was no other rooms avail. Except one junior suite but the view was terrible. I asked if the AC worked, they said yes, I said I’ll take it! I was then told to wait they would see if they had any other availability, so me and my girlfriend decided to try and get some sleep. We both struggled to sleep due to the temperature of the room, but about an hour later just as my eyes were ready to finally close. We were awoken to a knock at the door. I quickly got changed, and it was a staff member telling me he had a room to show me. It was in the same building just upstairs, and he would like to show it to me. I asked him if the AC worked and he replied “yes”. Well we got up to the room it was an identical room just one floor up. I immediately asked if we could go to the thermostat to make sure the AC worked. The employee turned the AC on and turned the temperature down low and the AC would not even kick on. It wouldn’t even blow hot air around the room like my current room. After trying a few things the staff member got frustrated with the fact that he could not get it running so he started punching the wall. I just walked away and went back to bed. The next day after an awful night of tossing and turning and sweating, we went straight to front desk and asked that somebody please fix our AC, or please move us to a room that has working AC. I was assured that this would be done. My and my girlfriend spent the entire day enjoying the beautiful beach and pools. By about 5:00 we were anxious to find out whether they managed to fix the AC in our room, at this point we were kind of hoping we wouldn’t have to move all of our stuff again. When we got back to the room I was very disappointed that my room had only cooled down to about 30 degrees C. Still very hot! I called front desk and talked to somebody different. This time Anna and she at least seemed like she wanted to help. I went down to talk to her, and she told me that the maintenance staff had been saying that the AC is fine, and that it was my fault, because I was leaving the door open. I explained to her that the door had been closed all day with the air running and still made no difference. I also informed her that I was a refrigeration mechanic, and was quite capable of determining that we were not getting proper cooling in my room. She gave me a couple of options. One room was a superior like the one we were in, and the other a junior sweet like the one that I had booked originally. She asked me to go take a look at both with a guy named Augustin who was great, although I ended up getting the island tour because they also had 4 other fares for Augustin to tend to, and he left his keys in one of the other villas. After looking at both rooms, I decided to take the junior suite. Because I like the layout of the room much better, and it was in the main building, so was closer to the bars, buffet, and any of the action. We were running extremely late for our reservations at the Mediterranean restaurant so we quickly packed our stuff, and Augustin waited patiently to move it for us into our new room. As he stood there he admittedly said it was really hot in the room, and that our AC was not working. Thanks Augustin! Our dinner was mediocre at best. The restaurant was extremely loud with some rowdy guest, and I really didn’t like the au gratin sauce they ruined my lobster with. While chocolate mousse, was more like marshmallow with some berry jam drizzled over it. After returning to our new room we were very happy to find out that the air conditioning was working, and a bubble bath had been set up with candles, and rose pedals for my girlfriend, upon my request to Anna, when I was settling up the changes it was delightful, and relaxing. The view was a disgraceful, we over looked the laundry room and employee area, and had zero view of a garden or the ocean so that was disappointing, but at least the room was nice and cool. We were there with a group of 28 people so I was able to see the spectacular views that some of our friends, had that actually paid less money to go there then we did, so that was a major disappointment. The next day we had dinner at Don Pablo’s. It was an amazing dining experience. My only complaint is that our waiter took everyone else’s order, and forgot about me and left the table. He later apologised, and no big deal right, just one more story to add to the trip. At this point in the trip some of the housekeeping habits were starting to arise, and we started to question why garbage, and dirty dishes weren’t being collected, we started a collection of wet towels under the bathroom sink. After about day four the towels were finally picked up off the floor from under the sink and folded, and placed folded beside our Jacuzzi. Thank you! Never know when I might need a wet towel from two days ago. Service around the pool and beach was slow, but I expected that. Once I asked the same server for a shot of tequila 3 times before it finally came on his tray. I was tipping these guys every time. And it seemed much more then then the people around me who still seemed to be getting better service then me. I called butler service one night to have a couple pillows from their pillow menu, and a scent from the scent menu delivered to the room, and the person on the phone gave me a bad attitude. I got “Sigh ….fine!...What time?” I said 10:00 they said “Fine….” I asked if this was ok I got more attitudes and told that he would be there. I said thank you and left a $5.00 tip on the bed. Came back and my pillows were tied tight in a bag at the end of my bed. We had booked a snorkelling excursion on a catamaran for the Friday but we were unsure about the weather. The rain had been relentless, and the Dominican had received historically high amounts of flooding during the week were there. I’m not blaming anyone for that. Nor did I even mind so much. But conditions were unfavourable for snorkelling as we could barely see 5 feet in front us because of all the bad weather. In most places I’ve been to they would have cancelled the trip but not in the Dominican. We went regardless, and cancelling, and getting money back was not optional. Snorkelling was awful. The catamaran ride was nice, and so was lunch, but I paid to go snorkelling not for the pleasure cruise. The tour guides were unhelpful not once did anyone give us any direction of what may have been a good spot to snorkel in or give us any information on the area, or even give us some safety reminders. The one girl who spoke English from the beach hut where we paid for the excursion was on the boat, and all she did was flirt with the other male staff. Not one word was spoken to any of the guest on that boat, unless it was to order a rum and coke. Our last night we had dinner at the Portofino restaurant and by chance two of our friends from our group also had reservations at the same time. We asked the girl seating us if we could put our two tables together to share dinner together, and she responded but shaking her head at us and saying “aye aye aye!’ I couldn’t believe it so we put our table together on our own…They hated that, and made it very clear. We learned at the table that our friends had also been having some pretty terrible experiences with the staff and the hotel also. In fact they had decided to forfeit their second week. They paid the extra money to get on a flight a week early and go home. I’m not sure exactly what all their issues were but I know there room was a major factor. At the end of dinner, a young waiter by the name of Pedro came to our table to ask if we wanted desert. We had already discussed that some of were interested in two desert, and since we were in an all-inclusive what the hay?! Well Pedro ask my girlfriend first what she would like and when she told him she also wanted a second dessert Pedro looked at her and shook his head and said “Really?... You’re going to eat to desserts! ... Aye Aye Aye!” Well I don’t know if he thought he was being funny but I can tell you nobody at the table thought it was funny especially Amy. She was mortified and so was I. The nightly entertainment wasn’t all that great except for the night of the beach party, and the night they did the Michael Jackson nigh. Otherwise it was just their local band that played I think in the lobby about three night. The one night I think was the Tuesday they bored everybody to death with BINGO. If you filled an entire card, you won an airplane sized bottle of wine. YIPPEE! (Sarcasm) One more small complaint about the hotel, it seems old and run down. Lots of things don’t work. Even in our new room the toilet didn’t flush properly. Every time you flush the toilet you had to take the top off and put the flapper down, or it would just keep running none stop. The water in the toilet, and out of the taps, and showers, was brown. There were various leaks in the ceiling of the lobby, and sections of it were caution taped off due to water on the floors. Water was a big concern all week because of the amount of rain we got. The outdoor dining rooms were sitting in two inches of water and staff had a hard time getting rid of the water. What can you do? That‘s nobody’s fault. When we arrived and the Samana Airport to go home we found ourselves at the very end, of a very large line. We found out from someone else in our group that did some investigating, that the airports computers were down and they were writing out boarding passes by hand. It took us 3 hours just to get our boarding passes, and almost missed our flights. People that paid extra to part of Air Transat’s preferred customer program, were not give their rights to be able to by-pass the long line up. If I had only paid to go to a 3-Star hotel, I would say that Cayo Leventado was great. How this place ever got a 5-Star rating will always be a mystery to me. I have been to 4-Star resorts that put this place to shame. Save yourself $2000.00 and go somewhere other than here. Sincerely

The resort was beautiful. The grounds were immaculate.The staff was outstanding. We were so impressed with how much fun they were, their positive attitude and their work ethic. I had to travel in a wheelchair because of an injury and they made sure that I was given assistance and transportation so that I could do everything the rest of the guests were doing. The food was very good. Our favourite was the Don Pablo restaurant. The service, presentation and menu made dining there a special event. We had some leaks in the ceiling of our room so that is one area that needed improvement.

There is no doubt that this is a luxury resort!! From the moment you step off the boat you are served with a smile and receive extra attention!! The food here is fabulous, unlike other Dominican resorts, everything at every restaurant is great. Don Pablo was absolutely delicious, the service was exceptional, the ambience was luxurious!! The Animation team that do all the activities are wonderful, full of energy and again, lots of smiles, eager to make your vacation fun. Loved loved this resort and the people!!

This Hotel is a small piece of Paradise. Our time there was wonderful. When we visited it was the "Rainy Season" and so that meant that some evenings the outdoor entertainment came inside. The down side of this was the volume was still the same as outside and way to loud for us to enjoy. Other than that all was good. The staff are an amazing group of young men and women who are always there for you.

Just enjoy the bartenders and wait staff. do not waste your time with the people at reception or people offering to give you free gifts for being there. the island is beautiful and excursions aren't really necessary but can be done by taking the 10 minute boat ride back to samana