We accompanied our family members who were celebrating their 50th wedding anniversary. We introduced them to the resort and this was their 4th visit. We had a disappointing start. Due to maintenance we were moved twice to different rooms. The anniversary couple were put in less than expected accommodation. When I went to get them moved for the 2nd time I was surprised that there was no discounted offer to move them to upgraded rooms. It cost us an additional $725.00 CAD to get the upgrade. Apart from that start everything else was as expected from staff/ food and activities. In the past 10 years we have never entertained other resorts. This visit will change that thought.

The rooms are clean and spacious. Mini fridge is always well socked. Turn down service and fresh pool towels in my room each evening. Room service, fabulous restaurants and a pool side food truck. The staff are friendly. Overall a great resort

The grounds of the resort were beautiful and clean. The food was outstanding from the buffet to the fine dining dinners. Every meal was gourmet perfection. Coffee at L' Cafe was a wonderful start to the day with every kind of beverage available. The staff throughout the resort were very friendly, accommodating and attentive. We wish we had booked a longer stay.

We have been too many many resorts and come back to the Valentin every time. The staff are truly wonderful people. The food beyond amazing. It is our home away from home. We have done couples, Sandals, Rui, etc. and always come back home just love it

Recently stayed for 5 days with my wife. The staff were super friendly and serve us like royalty. All the food we ate was great. The grounds were immaculate and had a great diversity of birds and wildlife.We would definitely recommend this resort for a laid back vacation and I would absolutely consider return here.

From check in until checkout, Valentin meets all the criteria of what you wish your Mexican holiday to be. Located about 30 minutes from Cancun airport. Immediately upon arrival, the bell staff are at the ready to take your bags as you go to register. As you are seated at registration, a server greets you with a cool cloth and a refreshing drink of the day. Registration is completed quickly and you are sent on your way on a golf cart with your bags already loaded, to your assigned room. Our basic junior deluxe suite was on the top floor of building 5. A key card provides your entry to the room while the bell man delivers your bags and provides a review of the room amenities. All buildings have an elevator making all rooms accessible. Everything at the resort is within a 5 - 10 minute walk on paved pathways. As an adult only all inclusive resort, food and beverages are one of several highlights of your stay. From in room refrigerator to meet your needs, to a large buffet with choice of seating in air conditioning or outdoor, you are seldom in want of nourishment. For evening dining there are 5 a la carte restaurants to meet most appetites - French, Italian, Mexican, Japanese, Mediterranean. No reservations required except for Tappanyani. In our 8 night stay, our longest wait to be seated was about twenty minutes, but more often walking right in. Following dinner at 9 pm there was a different themed show in the theatre. All were enjoyable performances. The theater show is followed by live music in the plaza for easy listening or dancing. During the day, the main pool is the centre of attraction and activities. If you are looking for a quieter day there is a separate quiet pool and another lazy river area to occupy your time. The main beach area has sufficient palapas and loungers for shade. The sand is soft and does not get too hot even in the direct sun in the afternoon. Walking the beach is possible in both directions to get your excercise if desired. Use of your phone is a priority to see the schedules of the day for activities at the pool or on the beach; restaurant menus and if a particular venue is closed for an evening. The only paper copies of the daily activity is located at the concierge desk in your building. This is truly a top notch Mexican resort, well worth the cost.

This is my 5th time going to the Valentine ! By far my favorite resort in Mayan Riviera ! The grounds are beautiful, the restaurants are absolutely amazing and the service, absolutely the best ! Will return again for sure !

We are repeaters and have been coming back for the last 14/15 years ... for a reason: outstanding service, great food/restaurants and entertainment (caters to many generations), and a ubiquitous management presence. In addition to being an "Adult-Only" resort, there are no constraints such as wearing bracelets and annoying restaurant reservations! Plenty of bars with premium alcohol with some of the most outstanding bartenders and waiters I have been exposed to!!! This resort caters to beach and pool(s) lovers.

Our 3rd visit and was still a gorgeous resort, food is top notch! Don’t care too much for the entertainment as once you’ve seen these shows it’s the same every time. Service is top notch and worth purchasing the prive package with the perks.

The resort was beautiful. A+++. It, in many cases, exceeded expectations. The grounds were beautiful, very earthy, full of wildlife and private, which is exactly what I like. The options for pools, the large fun pool, another pool for laps or just hanging out while still able to hear the music from the large pool was great, and then of course the golden pool, which is like a lazy river, was wonderful because it also had access to snacks and drinks and a really laid back vibe. The activities on the beach, in the pool and in and around the gym and outside of the gym were numerous and varied. The live music before and after the show was current and felt perfect for the vibe of the resort. The live shows were good, and with updates to the venue would improve their appeal. The service everywhere was abundant, and everyone made you fee truly special. Having access to quick room service (45 minutes) was awesome. The variety of food as well as its flavors was excellent, and the service wonderful. Wish the waves were not so abundant the week we were there, but the beach was also very beautiful. Thank you to the people of Mexico for a wonderful week!

The grounds are beautiful and well maintained. Food in all restaurants are top notch. Entertainment staff and all staff very friendly and professional. Always a smile on their faces. The pool is massive and so much fun to hang out all day long.

Check in excellent. They were able to put us and my sister in law and brother in law in the same building and floor. They had us initially in separate buildings. Buffet lunch was awesome as were the margaritas. Back to lobby and wished off to our rooms. Junior suites in building 4. Rooms are large and so so nice . Toured the property , so lush and beautiful. Had supper at Mary Tara the first day, again excellent food . Hubby had ribeye cooked perfectly , I had pork rib and red pepper soup(so good). Then it was off to the plaza for Mexican night. Good drinks and live Mexican band. Morning coffee at cafe sisal a must. Supper at Ginger the teppenyaki tables, good show and food. Weather has been perfect so far on day three. Our first visit in 2023 the French restaurant was closed for reservations, this visit we dined there and it was amazing. Beet salad, French onion soup ( lived up to all the hype), beef filet excellent. Taman Sari was disappointing. Chicken Satay was good but the Tom Yang soup was not spicy or hot. It was luke warm. The pad Thai was ok but not hot just warm. My husband’s pad Thai had barely any rice noodles and his pork rib was all bone no meat. This was a far cry from our previous 2023 visit. The Mexican restaurant was excellent, highly recommend. Italian restaurant was good enjoyed our meal. We did do the French restaurant twice it was that good. The Magic show was worth the watch. Very entertaining as was the Rock Circus show. Fire show on Sunday was entertaining. Service throughout the resort was outstanding, as was the maid service and nightly turn down service. Drinks hit and miss and cocktails not a lot of alcohol seemed to be in them. Margaritas were good , very tart but again not a lot of tequila went into them. Prosecco was very good and we both liked the Sauvignon blanc house wine. Bloody Cesar’s were excellent. Resort could benefit its patrons by providing more shade. Portable umbrellas would help. Chair game is fierce at main pool. Only downside of this resort. Beach chairs under shade no problem. Chairs and shade by silver pool can grab one before 8 am. Chairs and shade by golden pool/river good no need to rush . Sunday morning security came around one half of main pool before 7am and removed all towels and belongings They did this three times. If you weren’t with your stuff before 7am they took it . First time I have seen this happen. All in all we have a wonderful vacation once again at the Valentin. You won’t be disappointed if you book here

The grounds of the hotel are beautiful. Food was delicious. Staff were always pleasant, friendly and helpful. We will definitely return to this resort. Evening entertainment was always very good. Loved that we did not have to make reservations for dinner.

The grounds of the hotel are beautiful. Food was delicious. Staff were always pleasant, friendly and helpful. We will definitely return to this resort. Evening entertainment was always very good. Loved that we did not have to make reservations for dinner.

With our 4th return trip, but with our grown chikdren and plus ones. The resort did not let us down at all. The Entertainment waas the reason for rebooking as the knock it out the park with connecting to their guests. The food, the room ad servoce were 5/5 rating. It is very hard to compare any resort in the area that competes in all areas.

I cannot say enough good things about this resort. The grounds are beautiful and extremely well maintained, the resort has a very authentic Mexican vibe. Staff are very friendly and helpful, food is delicious no reservations required at any restaurants. The resort is extremely clean and there are lots of walking paths but also lots of golf carts to get you around this large resort. We travelled during March Break, but this resort ( adults only)was quiet but the largest pool had lots of activities and noise if that’s your vibe. I would definitely rebook this resort again.

This resort has to be the best we have ever experienced. Being elderly we were concerned about the distances to walk but with the shuttle services were so quick and accommodating; as was the service for drinks and food. The people were so kind. We cannot say enough about the entire experience. I have to say an experience because the dining areas and entertainment were exceptional. Valentin is a very elegant resort and we will certainly return.

Excellent Everything was top notch - food, service,cleanliness,pools,beach etc. That's all-weather can say !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!⁷

The grounds of the Valentin Imperial are spectacular. It is a large resort but nothing is overpowered by the buildings. It feels very natural with beautiful flora and a surprisingly varied fauna including lots of species of birds. The staff is amazing - everyone very friendly and always looking to be helpful. Lots of nice restaurants with different and very good cuisines and menus. The beach is ok, but the great pools balance it out. Rooms spacious and well appointed. Interesting evening programs for music and shows. And we met a lot of people we enjoyed hanging with, most of whom were also return visitors.

Definitely 5 star resort! Beautiful grounds, fantastic service, great staff, amazing food and entertainment. Only one consideration: the hotel has no policy regarding lounge appropriation at the pool. Consequently, some couples put their belonging on 4 chairs, 2 in the shade and 2 in the sun all day thus creating a lack of chairs if you don't go out by 7:30 in the morning and do likewise. This situation should be monitored and a policy devised to allow all to be accommodated.

Definitely 5 star resort! Beautiful grounds, fantastic service, great staff, amazing food and entertainment. Only one consideration: the hotel has no policy regarding lounge appropriation at the pool. Consequently, some couples put their belonging on 4 chairs, 2 in the shade and 2 in the sun all day thus creating a lack of chairs if you don't go out by 7:30 in the morning and do likewise. This situation should be monitored and a policy devised to allow all to be accommodated.

Our 6th time here and it’s still exceptional. Great food; so much to chose from! Friendly staff, lots to do if you want and quiet space if you want that too. Love the lush gardens and the fact you can walk Around and not see the buildings. Love the day time entertainment crew. The shows are ok at night.

This is our 6th 2 week stay since 2017 and have only missed because of Covid and illness. otherwise it would be 10 visits out of 10. We love the naturally scenic infrastructure, walking and nature paths, beach access,specialty restaurants and formal attire rules, and friendly, responsive staff. It truly is a pleasure to stay. However, the journey from Toronto was incredibly tiring, unfortunately the plane had to be changed and baggage removed. The flight from Toronto to Cancun was 3 1/2 hours. From arriving at Cancun Airport it took 3 1/4 hours to reach the resort! Baggage handlers disappeared, ground transportation was chaotic and as a result we will probably not fly with Westjet again and will book the resort directly with Valentin and they will arrange all ground transportation.

Excellent resort - grounds are beautiful, food was great, service and cleanliness were excelllent. About 25 minutes from the airport so fairly convenient. Felt very safe. Resort was done up for Christmas beautifully.

This resort has much to be happy about. The staff are friendly and work hard to make our stay memorable. There are many ala cart restaurants that serve a variety of different gourmet meals. Such as French, Mexican, Asian, Italian, etc. We were delighted with the natural tropical settings. Don't be surprised if you see a few animals wandering around the site. Our room was well appointed and keep clean. We used the smaller pool as the larger one was crowded and very noisy. We wished for a buffet for supper when we did not want the a la cart. It's a large site if walking is your exercise choice. There is a coffee bar which is a nice addition. Get your lattes and ice cream there.

The layout of resort is excellent! Blending in the natural environment with the buildings and walkways. All the staff were genuinely friendly at all times, making us feel right at home! Our room was always kept clean and the fridge fully stocked every day with what we wanted and bed was very comfortable. The a la cartes were very good and the foods were all professionally prepared and tasted great! The Imperial Band was fantastic and the lady singer was unbelievable. One of our nightly stops was Don Miguel's. The piano player was excellent and am now hooked on Dry Vodka Martini's. Overall I would and have highly recommended this resort and can not wait until we are back next year.

The VIM is not a concrete jungle. It is an authentic Spanish style with buildings sprawled out within the jungle of immaculate kept grounds and gardens. After enjoying other AI's in Costa Rica and DR, once we visited the VIM, we became repeat guests.

This is my second time at the Valentin. I was there about 15 years ago and the experience was even better than I remembered. The food and service were exceptional. Special thanks to Michelle, Adolfo and Oscar in the fine dining restaurants. Virginia and Amado were incredibly attentive as pool/bar staff. We couldn't have asked for a better stay, weather and atmosphere. The resort was only 40% full due to the time of the year and personally, I enjoyed the quieter environment. Hope to be back much sooner than 15 years! Thanks Valentin for a perfect week.

Food is good, activities are good. Especially those young fellows work on the swimming pool, they organize people join aqua activities. They are very hard workers. But the house keeping no good. The didn't refill the supplies. For example: we have no bottle waters we have to ask bottle water from swimming pool counter

This was our seventh visit to the VIM, where we usually connect with friends we have made on past visits. On this trip, for some friends, it was their first trip, and we surprised them with our arrival on the last days of their stay! When we asked them about the resort, they said, "We get it" when we talk about why we return. Beautiful grounds, great service, really good food!

We just returned from our latest 10 stay #7 . We once again can only say wonderful things about this resort. The staff are very friendly and welcoming. The restaurants and choice are excellent. We look forward to relaxation and were treated well. We would recommend this as the number one destination on the strip.

Everything was top notch. The service, food and location. Can’t think of a bad thing. Very romantic and good vibe. ******************************* **************************************************************

First let me say that once again it was a wonderful vacation. This was my 9th return trip to Valentin Imperial Maya. I have to say thank you to ALL the Valentin Team! They made my stay a wonderful one! I stayed this trip in building #8 ( located at the golden lazy river pool) ABSOLUTELY BEAUTIFUL!!! I stayed in a Golden Superior Room, located on the top (3rd) floor....Gorgeous views and QUIET!!!! Room, services, amenities, activities, food and staff were (as always) 10 out of 10!! And I couldn't have asked for better weather!!! My building concierge, Paola, was professional, informative, kind, friendly, helpful and a great pleasure to get to know! Tania, the concierge at the Prive' Lounge was also a pleasure to meet and she also shared the same qualities as Paola!! THANK YOU LADIES!!!!!! Food services Supervisor Yolanda, was so kind to remember me, as always and greeted me with a warm welcome back! As well, the other food services staff like Noemi, Samuel, Snr. Angel.....so wonderful to catch up with them all! So great to see all of these long time staff members which is a testament to the resort that they retain staff for years! Bartender, Veronica always a pleasure to see!! And the Golden pool bar staff were all so attentive, efficient, kind and friendly. They also have food services directly at this pool area. I was really surprised to see the beautiful recent renovations of Le Marche Restaurant.....great job!! Just beautiful, warm and inviting for guests. The resort has a great layout and makes it easy to navigate. Easy for walking if you wish or they have courtesy golf cart transportation around the facility all times of the day. The only unfortunate disappointment was the beach and the sargassum seaweed. Since my past visit 1 yr ago, it seems to be far more frequently reaching the shores. I understand this is an ongoing challenge and circumstances beyond the control of the resort management and staff. So sad this environmental situation for all, both for locals and visitors. I understand this is not isolated to this resort but many in the Cancun/Playa Del Carmen areas. Having said this, I still visited the beach area a few times and did enjoy the sun, breezes and sounds of the water. There are beach bars in locations and a quiet beach area with a bar. A Beautiful view still!!! In my opinion, it seemed to create a situation that more people are visiting the pool areas and makes it harder to find a chair.....Or this may be due to the resort being at full or near full capacity. Tough situation to resolve....not sure if more chairs are a solution at the various pool areas or restrictions and monitoring of unused chairs with towels on them will assist this situation. I'm sure its not easy to resolve to work for all which is often the case at many resorts these days! None the less, this will not deter me from visiting again! I have already started looking into my next return visit! This resort is always consistent on all levels and such is the reason for so many repeat visitors like myself. Looking forward to my next visit in the very near future.

Service was perfect Grounds were stunning Food was delicious Loved this resort and will definitely go again Location of room was close to everything Staff were very friendly and always available to answer any questions

Gorgeous resort with natural setting. Food is next level 10/10 Service is 10/10 Love the cafe…I mean I really miss having a cup of coffee there in the morning! The beach is beautiful, sometimes rocky but I recommend water shoes which I did have. Overall, a great experience!

Beautiful lush grounds, top notch liquor, food and service. Rooms have been updated as well as restaurants. Beautiful clean beach but some rocky spots so not appropriate for swimming. Entertainment in evening was awesome from shows to live music in the courtyard. Average age of clientele is 40-70. Dress code enforced at restaurants. Staff go above and beyond to make you feel at home ! You can find a quiet spot or be a part of the action!

We recently visited this resort in January 2025. This was our first resort experience so we don’t have anything to compare. It is a beautiful resort with amazing grounds full of trees, plants, flowers and wildlife. Lots of shade for you fair skinned folks like me. The resort is very big so make sure you have good shoes but we loved being able to take a stroll and enjoy the scenery. You have the choice of two pools depending on your mood. Both were great but we preferred the quiet golden pool or the beautiful beach on most days. The beach shore was a little rocky when you walk in however, it was only for a few feet. The staff were amazing and friendly. They were always hustling and working very hard. We were in a golden junior superior room which was beautiful and spacious. Housekeeping and room service were always 10/10. The only thing I would’ve liked was to be able to pump the A/C a bit more. The lowest you could go was 19 degrees Celsius however, the room still felt humid especially at night. The food and drinks were good. A few stand outs was the sushi at Ginger, the warm steak salad at La Hacienda and the French onion soup at L’Alsace. We only had to wait to be seated for dinner on one occasion due to the terraces being closed in case of rain. We loved the coffee shop and Churro cart. The entertainment was awesome and never lacking. There was always something to do whatever your interests. The excursions and spa were also 10/10! We would definitely recommend this resort to everyone!

Rooms were excellent clean spacious mini bar stocked daily. Grounds were amazing well kept and lit nicely for an evening walk. Food was excellent tried every restaurant was never disappointed. Staff friendly and courteous. Pool was large clean and warm. Beach area separate from resort being ocean not visible from a lot of resort.

We had a great time at Valentin Imperial. Rooms were clean comfortable and good size. Mini bar stocked daily. Grounds were excellent. Pool clean and warm. Food was excellent. Entertainment was average. Beach is separate from pool area and not visible from most of resort. I would recommend if beach is not your primary concern.

Resort was well kept up, food was good, service was great, all around good experience.pool and beach were excellent. Go team kept everything fun. I would recommend this place to everyone. Entertainment was also really good.

From the resort grounds to the staff, food, beach, and everything in between, everything about this place was absolutely perfect. All restaurants, service and food was beyond fantastic. The Japanese was our favorite but a close tie with the Mexican restaurant. Delicious! The pool and beach we're clean and well maintained. The couple massage on the beach was one of the best we've ever had. The service by the pools with drinks and snacks were consistent and always flowing. Perfect spot for relaxation

Amazing resort, relaxing and a great time, all the staff were amazing, the grounds were really taken care of. Ac worked amazing in our room, food was amazing, breakfast buffet had lots. The resort is mainly an older crowd we were part of the very few young ones there. only negative thing I have about the resort is there isn’t music the whole time at the pool which is weird. Johnny at the pool bar is an amazing bartender and will be the reason my wife and I come back. Best mojito I’ve ever gotten. Genuinely good dude.

The grounds are lush and well maintained. Nice lighting for walking at night. The rooms are spacious, clean and beds comfortable. Enjoyed the patio, which had comfortable furniture. The pools were great, lots of chairs and shade. The beach is nice although not great for a lot of swimming. The musicians were very talented and we really enjoyed them all. The food and drinks were outstanding at each restaurant we ate at. Staff were all very attentive and pleasant. All in all, a fantastic resort and we look forward to returning.

The rooms are clean and spacious and have a stocked bar fridge and the service for the rooms was incredible including turn down service. There are concierge in every building to assist. The covered area of lobby and restaurants was great for shade or inclement weather. The large pool and smaller quiet pool provide options and the beach area is large clean and comfortable lounge chairs and large huts to provide shade. Great staff who work hard to provide everything you need.

The hotel is very good and clean Good service The restaurant is very good and have good menus Transfer from airport isn't perfect, no clear information haw to reach service and bus. Activities at pool and hotel are good.staff is very friendly

The hotel is very good and clean Good service The restaurant is very good and have good menus Transfer from airport isn't perfect, no clear information haw to reach service and bus. Activities at pool and hotel are good.staff is very friendly

10+ visits to this resort. Infrastructure and grounds are exceptional. Top shelf alcohol for happy hour. Variety in restaurants and no bracelet are a plus. Great entertainment that we don't see in any resorts in the area. Live music starts at 6 pm and ends at 11:30 pm with multiple performers. Room for improvement: There are small things to fix around the main pool, for instance ... but not a deal breaker. Maybe being critical after many visits, but we have noticed a decline in the service after the pandemic. Having said that, for new customers, this resort would be the optimal for adults only customers.

This was our 8th visit to the Valentin and we enjoyed it as much as always. Perfect size, gorgeous grounds, beautiful sandy beach with aqua clear water. Loads of choices - relax, be romantic or party. Food is very good and staff are excellent. Beds are comfy. Best of all everything is so easy - no bracelets, no need for dinner reservations, no towel policy.

The grounds are beautiful!!! The rooms are very comfortable, clean and has everything you need. All restaurants are amazing! This is my 4th time to this resort and it won't be my last ! Can't wait until next time !

From the moment we were greeted at the door to the moment we left, everything was 5-star at this resort. The entertainment around the pool was exceptional, including Israel, Carlos, so many others. Incredible dancers, all of them, and so pleasant. The saxophonist, violinist, guitar player were exceptional. And the food! Oh my God! Just delicious. We also took in all the evening shows and particularly loved the Three Tenors.

This resort was my best resort ever! We really enjoyed the food, nearly every meal was perfect, even lunch at the themed restaurant was so good. We also enjoyed the dressing up for dinner every night.The staff was exceptional, always happy to greet you. We enjoyed how much effort , assortment and enthusiasm was put into activities and entertainment. The grounds were beautiful and carved through the jungle terrain which made it a real nice experience. They were constantly tending to keeping the grounds immaculate. Another real highlighlight here was Cafe Sisal which was like having a Starbucks on the property and we would enjoy almost twice a day, a real treat at no extra cost. As usual with these large resorts we were disappointed how much pool chairs and floaties were hoarded by all the guests with most chairs gone by 7 am. I wish that the resort would police their policy of not saving chairs. We were in the cheapest rooms available, they were good but a bit dated.

Absolutely gorgeous and extensive property for this resort. Excellent food and friendly service and there is something for everyone. The best entertainment of any resort we have stayed at and it is great to have something to do all evening. The Imperial band was top notch as were all the entertainers. Nice beach for watching the ocean but too rough for swimming. I wish the gym was nicer (needs an air conditioned weight room with some decent exercise mats) and would have loved to enjoy the ping pong table but the location is too windy to be able to play. Overall a fantastic resort, wonderful friendly hard working staff and I would love to return here.

It is a place for animals as well. To see the many different animals was good, and to know the care etc it takes was a special place to be the grounds, so very large spaces,the up stages to maintained, was amazing.loved it.

My wife and I have just returned from our 15th visit (29th & 30th weeks) to this wonderful resort. The weather was perfect for the entire 14 days we were there. It was nice to catch up with so many of the staff members whom we have become friends with over the 15 years we have been visiting this resort. The food was excellent at all of the al a carte restaurants making it impossible to choose our favorite. We also tried the Food Truck lunches around the pool and enjoyed them as well. The recently opened Coffee shop offers many great special coffee drinks as well as ice cream, sandwiches and amazing dessert treats. We stayed in the standard Deluxe Jr. Suite and we opted for the Privilage package. Although these rooms have yet to be renovated the room was clean, comfortable and centrally located. The staff at this resort are fabulous and do their best to make our stay as pleasant as possible. A special shout out to Osmar at the Don Miguel bar where he made our nightly visits extra enjoyable. The entertainment is enjoyable, especially the 3 Tenors and the Imperial band. The main pool was busy but not crowded at the end where we spent our time. The main activity area of the pool is busier and offers many activities for those whose enjoy that type of thing. The Beach was as beautiful as ever and although there has been a lot of discussion recently in reference to the Sargassum (seaweed) issues in the region, the Sargassum comes and goes depending on the sea currents and size of the waves due to the winds coming off the sea. The Valentin does a remarkable job cleaning as much of the Sargassum as possible with their tractor and raking devise in an attempt to limit the effect on beach goers. We were told the resort was around 85% occupancy but as usual this resort made it seem less crowded than you would expect. We love this resort and will return for our 16th trip next year.

Everything was beautiful and clean. Good choice of restaurants and no need for reservations which is excellent! The service is unlike any other resorts that I have been to. Absolutely amazing !! The activities around the pool are so much fun and there are plenty. The grounds are absolutely beautiful!! This is my 3rd time at the Valentine and I recommend this resort 100% !! You'll never want to go anywhere else!

The resort was beautiful. Well maintained, clean. Service in all areas was wonderful. Food was delicious, I have food allergies and it wasn't a concern. At all meals I was accommodated. Would highly recommend.

Incredibly clean, great staff! Room and bed were fantastic. This was our 3rd time visiting the Valentin and it definitely will not be our last. The beach was clean and quiet, pools and bars were great! The food was widely varied and excellent!

Our 7th time. Has everything we want - the layout makes it seem smaller than it is, grounds/landscaping is excellent, food is great, rooms are very comfortable, & staff are the most friendly we’ve met

I only have good things to say about this resort. Beautiful place, the service was extraordinary, super clean, amazing food (no reservation needed big bonus) and all staff members were very friendly. Will definitely go back.

Entertainment was diverse enough to suit many tastes, food was amazing, many dishes were gluten free and the hostess asked every time if there were any food allergies. Drinks were served promptly with very little waiting time. Servers, groundskeepers, hostesses, waiters, and housekeeping staff were all friendly and appreciative of any comments on how lovely the resort was. They seemed genuinely proud of their work. Most other travellers we met have been coming to this resort numerous times, now we know why! Rooms were well kept, spacious, and beautifully maintained. We are already planning our next vacation at you're beautiful resort! Suggestions: would like to see more benches along the walkways, for those that have knee or hip issues but still want to walk it would be more convenient to have a spot to sit while waiting for a trolley or just need a break from walking.

We have been returning to this resort for several years. After years of travelling to many islands and resorts we found this gem. Food, service, amenities are all top rate. Beautiful beach with lots of lounge chairs and huge pool. We book the swim up room for our own pool lounging terrace. Will be booking soon for next year.

The property is spacious and spectacular. Excellent walkways and boardwalks, all well maintained. Shuttles appeared regularly and seemed to be quick - we only used it once during our walk to dinner as it started raining heavily. We love to walk and enjoyed every minute of that. The pools were fresh and super clean. The poolside food trucks delivered delicious Mexican foods all afternoon. The main pool was quite busy but it always seemed there were a few vacant lounges. It was too loud for us so we enjoyed the Golden pool - lazy river pool - where the music was quiet jazz. Delicious drinks and food from the golden bar. Prompt friendly service everywhere. Beautiful sand on the beach, but either end of the resort was rocky. Beach walking seemed to go on well down the beach but we didn’t need to venture far. All restaurants provide excellent food, all bars provide excellent drinks - just ask for higher end alcohol or they will default to the cheap stuff. Used room service twice for breakfast - timely but the coffee is dicey. Even the Sisal coffee shop didn’t impress, but the do have a huge assortment of choices. The silver king room was fresh and nicely cleaned everyday - always a slight Caribbean musty smell even though recently renovated. Beautiful big balcony in building 2, but we faced into the resort. Green and jungly view, but the afternoon music from the main pool was offensive enough that we didn’t enjoy sitting out, so we kept to the golden pool or the beach. This resort is an easy half hour direct from the airport. The air transat shuttle was the only downside as we arrived at the shuttle location at 9:15 but between waiting for the shuttle and dropping others off first, we didn’t check in at our hotel til 11:15. All dining tables were well spaced, entrance signs at all restaurants warned to keep space between people, and some of the staff wore masks. All buildings are very open air and it was breezy so we were not concerned about covidguildines.

This is the 3rd time we've come to the Valentin, we really like this resort. Grounds are well kept, and it's great they are adding new things, last time we were here was in 2018, the coffee house and the food trucks are new since then, they are a great add, The internet was a bit spotty, one of our friends kept loosing connection throughout the day, which is an issue since you need to access it for our phones for the restaurant menus. Food was excellent as always, but it would be nice if we could make reservations, instead of walk in. Grounds and rooms were very clean, and well kept. There was maid service through the day where the room was restocked and during turndown at night, the room was straighten up and towels were replenished. All staff, front desk, restaurant, bar, pool service were very polite and courteous, could not ask for more!

My husband and I had our perfect honeymoon at Valentin Imperial. We stayed for 10 days and had the time of our lives. In it’s entirety the resort is tended to with great care; the grounds are STUNNING, the beautiful beach is treated with so much love, the pools are clean and fun and the community spaces are welcoming. The Valentin Imperial also shows a great deal of environmental consciousness and puts forth a lot of efforts to promote the preservation of the natural environment, which we thought was fantastic. The food is incredible and the service is unmatched; you really can’t get any better than this. And every employee is so kind and accommodating, we have so much gratitude for the excellent treatment and next level pampering that we received during our stay. Special thank you to our sweet friends Dora, Alejandra, Manuel, Edwin and all the other wonderful Valentin employees we met - you made our trip so awesome and we are grateful to have met you all! The entertainment at Valentin was so much fun! Activities every morning and afternoon at both the beach and pool and the nightly shows were incredible - there is so much talent! We also really enjoyed the Mexican night and the carnival games with authentic Mexican entertainment; it was such a beautiful experience to be immersed in the culture. We also played so much pool at the Sports Bar and beach volleyball every day, it was the best. Our favourite entertainment was The Imperial Band with a full line up of mesmerizing musicians who were so talented, energetic and entertaining - we danced our nights away to their live music. After years of restricted travel and the fear that came from enduring the Covid19 pandemic, Valentin Imperial made us feel welcome to enjoy ourselves with their conscientious and attention to safety. We are so grateful we chose Valentin Imperial for our honeymoon and eagerly look forward to the next time we can come back and visit!! Disclaimer to those reading this trying to decide where to go: James and I are Canadians and had the best time here. The service was next level kind, and our cheeks hurt from smiling all day every day. The chefs made INCREDIBLE food and the variety was awesome - so much authentic Mexican cuisine and everything tasted so delicious; drinks were plentiful and delicious also! Everything around the resort is very close in proximity to each other and it’s quite easy to learn the layout of the resort; however, you will be doing a fair bit of walking to and from. The beach is sooo long and beautiful, you’ll have no issue finding a spot. There is a portion of the ocean sectioned off for swimming which is good because that part is all sandbars. Ocean swimming has a gradual decline but doesn’t drop off or get deep right away; waves were plentiful and awesome!

Pro 's Customer service 5 star Check in 5 star Graunds 5 star Dinning 5 star Beach 5 stars Rooms and housekeeping 5 stars What can l say.. . Most organized resort ever! Customer focussed resort Everyone from Gardner to housekeeping greeting you everywhere, We were leaving 4 am, got phone call asking what we need, got breakfast delivered to our room 4am,wakeup call, luggage pick up all on time, super nice people! We never returned to a same resort, but this was deferent WE'LL BE DEFINITELY BACK! Thank you to all hard working employees, we appreciate your service and kindness. Don't remember all names but Celina in buffet super funny and kind, check in was outstanding, very caring and informative. Pillow service absolutely detailed and so caring all my makeup toiletries beautifully organized on a towel never had to worry about beach towel Everything clean ready for you, no beach towel cards and all the problems that come with it, no restaurant reservations needed, GRAUNDS ARE OUTSTANDING! Beautiful MUSIC COMING FROM THE speakers looking like ROCKS EVERYWHERE YOU WALK, We also enjoy tennis courts every morning. Thank you to all of you great people of Mexico! We left hundreds of $$$ in tips, this employees deserve every dollar, don't forget about gardners that work in such a difficult climate,and creating such a breath taking gardens,they are so thankful and kind. Thank you

We loved the resort. The food is incredible. The service is outstanding. The public areas and rooms are very clean. Honestly we have nothing negative to say about the resort. It is perfect. It feels like the resort was dropped in a jungle, we love that there is a lot of exotic animals and a lot of palm trees. The only thing is to lookout for the seaweed season, as it can be quite deceiving for people wanting beach days. But that is mother nature and it is not VIM's fault. We will come back for sure! Also, heads up for Uriel, the towel guy. He was so sweet and helpful!

This hotel offered great service from the moment we arrived to check in till the time we left. I think by far the best service yet. Pool staff were friendly, great service at the restaurants, maid service and shuttle service. Always smiling and happy to accommodate you. If you are looking for an adults only more quiet mature crowd then this is the place.

This is a stunning resort. We have been here 4 times. The grounds are lush and beautiful. Pools are huge and very clean. Beach is beautiful and you can walk for ages. Dining is varied and for the most part tasty. The coffee shop is a nice. Staff are very welcoming.

Grounds are simply amazing. All the people that work on this resort are fantastic. Stayed in the golden rooms, great view of the golden pool. No need to go any where as you can all you need around the pool.

We visited the Valentine Imperial Maya a week ago. We had a wonderful time and the covid precautions taken were very good. Basically you had to wear masks within restaurants until you were seated or in main lobby areas. And the food was very good. There is a buffet for breakfast and lunch some items are served on little plates that you can help yourself to and other items are served out by the kitchen staff. The restaurants included French, Italian, Indonesian, Japanese with sushi and tempanyaki. There was also a steakhouse at the restaurant by the beach which serves as in all the cart during the day for breakfast and lunch. The food carts or should I say food trucks poolside were amazing. The beef tacos are a must try. There is also an amazing coffee shop that has all kinds of drinks hot cold frozen also have really delicious ice cream. This is open most of the day and the best part is room service is 24 hour so there's quite a variety of a menu for that. Don't forget to try the churro cart in the Courtyard area by the restaurants in the evening. Entertainment was great everybody was Is super friendly. Very safe resort and we did not feel uncomfortable once and I would highly recommend it.

Exquisite food, wonderful hotel employees, and two amazing pools made our stay at this adults-only resort an absolute dream. The resort is incredibly clean, with no shortage of things to do and no skimping on food or drinks. We would definitely return. We would also highly recommend the Rio Secreto as a side trip. It was mind-blowing!

We have been at this resort ten times. Each visit was amazing. This visit “ during Covid “ was also amazing and we felt very safe during our stay. There were many changes because of Covid but they were for our protection. The worst part of our vacation was the airports.

This is the third time we have visited this resort, the rooms, the service, the food was as always was VERY GOOD! The Covid protocol was excellent, all hotel staff were double masked with a face mask and a plastic face shield and were all very cognizant of being fully protected. The rooms were constantly being cleaned and looked after by the resort staff. Some of the directions from the travel agency were not required, so that is something that trip central should review. Unfortunately, my wife tested positive on the three day testing and we had to delay our flight and extend our room for an additional ten days. THE RESORT PUT US IN QUARANTINE FOR THAT 10 DAY PERIOD AT NO CHARGE TO US, and we were allowed to use room service for that entire period. We could not thank them enough for allowing us to stay!

Very beautiful resort. Great beaches with soft sand and warm water, with fish swimming all around. Nice huts and lounge chairs on the beach. Great party pool and nice quiet lazy river pool area. Drinks at the piano bar were amazing. Food was really good. Loved the new coffee and dessert bar. Grounds are beautiful being very lush and forest like. Good nightly entertainment with piano bar and house band for dancing. Service was great. Never had an issue finding someone to answer questions or manage needs. Covid test was easily scheduled at the hotel and completed on site with no issues. Our second time at this resort and we were very pleased.

pros - grounds and beach are beautiful - staff is top notch - room was modern, comfortable with daily cleaning thorough and efficient - essentially no reservations in al la carte restaurants cons - mixed drinks seemed a little watered down from what we remember

Resort met all our needs ,,, great beach, clean pool, great food and good service. Lobby staff and concierge were especially helpful. One negative lack of hooks, cabinet or some kind of shelf to place toiletries in the bathroom. This is a problem at most hotels. Also, likely due to COVID rules, foods are individually proportioned which tends to allow some food items to lose freshness more quickly since they dry out easily.

Such a great resort! Beautiful grounds and very friendly people! Beach is the best! Only thing is they raised price of exclusive per person and disappointed about that! Also due to excessive paperwork upon arrival took a very long time to check in!

I am satisfied with the meals (different restaurants and breakfast buffet), the room, the beach, the pool, and staffs’ service. I enjoyed my vacation and it was a very good experience to stay in this resort.

We enjoyed our fifth stay at Valetin. Would recommend it to all. Friendly staff, good food and beautiful grounds made for an excellent stay. We will be celebrating 25 years of marriage next year at this establishment.

We loved this resort, it was very clean and well kept the staff was super nice and was always there to help. The food was amazing. The rooms were clean and well kept, housekeeping was quick and efficient. The one thing we didn't like was that there were not enough pool lounge chairs at the main pool for the amount of people, and sitting behind a hedge not being able to see the pool we didn't like either. Other than that it was fabulous.

Spectacular resort. An adults only must. A lush tropical paradise. Staffed by people that care for your every need. Something to see, do and experience from sunrise to the wee hours of the next morning. You make of it it what you want, but it offers you the vacation experience you want.

Everything was so great, the grounds are amazing. They are so quiet and relaxing for walking. Do not realize how many buildings and vastness of the grounds as the gardens so lush and maintained. Food was great with all the restaurants open in the evening. No buffets at night. Room service also available. Lobster available everyday for prestige category and very tasty

Food was amazing!! Drinks are top shelf Staff are hard working and extremely helpful Went about five years ago and again last week Will not wait another five years to return Fun place .................

this resort was big got lost alot but very clean and the worker were very polite. the resort was a little pricey for mexico but we had what we needed. i would recomend this resort to anyone going to mexico. the only draw back was the corruption i seen at the airport where a couple had to give money to official to get their pass ports back.

Have nothing to say bad about this resort. After 20+ years of visiting have found a resort that provides everything we are looking for. Exceptional customer service, beautiful beach, and great food. This is my fifth visit and will be back.

Third time in Golden. Have noticed many improvements on site since last time there in 2016. It's nice to see that the property is so well maintained and is improving and not sliding back as so many do. The quality of the food is outstanding in each restaurant including the desserts and pastries. I must say that it is a bonus that the concierges are so friendly especially Cynthia in building 8 who was there to serve our wants and needs and not there to sell you a time share as so many other 5 star resorts in the Mayan Riviera do. The site is large enough that we had no need to look for entertainment off sight which was important to us to feel secure while visiting in the Mayan Riviera. Let us not to forget to mention the daily programs such as yoga,palates,water aerobics, water bike exercises,the nightly entertainment in bars and the outdoor plaza and then to top it of the shows in the theater.

Ladies and Gentlemen: This was our fourth - two week - visit to Valentine Imperial Maya. We obviously like the resort or we would not have returned for the fourth year in a row. We enjoy your restaurants, beautifully appointed lobby and grounds, our room was kept clean and fresh, staff at resort are friendly and helpful. We had an unfortunate situation when my husband had to pay a visit to your on-site doctor. The doctor diagnosed him with bacterial bronchitis, dispensed an injection, antibiotics and cough syrup. The visit took no longer than 40 minutes and the bill came to $9,100.00 Pesos. Although my husband's condition improved greatly, we were quite shocked at the high cost - considering the time spent and the medication dispensed. Not everyone is fortunate enough to have private insurance at home. On our first two visits (4 weeks in total) we were not aware of the Loyalty program available. It certainly was not mentioned to us on check-in, check-out or during our stay. We only found out about it on our third visit (Jan/19) and were rewarded for that particular stay. Although we asked to be retroactively 'rewarded' for our previous four weeks with Valentine we were told that this would not be possible. Quite disappointing really since we have obviously been 'loyal' customers for all 4 of our stays and not only the last 2. BTW - after our first visit we recommended your resort to our friends and they have now visited your resort three times. If you publish this review please delete my email. Thank you. Eva.

Everything was wonderful!!! Will definitely be coming back! ..................................................................................................................................................

We have been at this resort about 5 years ago and had such a great time we went back. The house band is amazing and there is always something going on at night which we love, as well as more quite places you can spend your night like the piano lounge which we also love. The food was wonderful in the restaurants, the lunch buffet was different then the last time we went it was missing some of our favourite items that we went back for we also love how you do not have to make reservations at night!! Like who wants to be on a schedule on vacation :) The only things this resort lacks in is the view from your room, the rooms themselves are beautiful however i have yet to find a room that has a nice view even the beach rooms lack the ocean view. The water was pretty rough when we were there, we did not spend much time at the beach.

We and our friends have visited Valentin resort for the past four years and are still impressed with the resort. The food is good and there is plenty of various restaurants to choose from. The grounds are kept very clean and the layout of the resort is so well thought out that you can easily walk to pools, the beach and restaurants.

The hotel grounds were beautiful, stunning. The staff were extremely accommodating. The quality of food has dropped dramatically as has the availability of food. There is no evening buffet, the resort advertises no Reservations required at Al La Carte Restaurants - that is not correct. They may not take reservations but it is highly unlikely you will be seated if you do not go and put your name on a waiting list long before you are ready to eat - putting your name on a waiting list - is that not a Reservation??? We went for dinner at 7 pm and by 9 pm had not eaten nor were we able to be placed on a Waiting List at 3 of the restaurants. We ate Room Service two evenings and because of that, I will not be returning. It is not acceptable. The quality of the food also was not as it had been. I was a repeat visitor and was very disappointed. The Buffet was actually the best place to eat and that was closed in the evenings!!! Breakfast was great. The beach was beautiful but the wind was so high, you could not comfortably sit on the beach and if you sat on the 'Bali Beds', you were rushed off as these were for the Privilege Guests. The resort was half full, there were dozens of vacant beds all day long but if you sat there, you were told to pay $42.00. I am a traveler, I have been to the Mayan over a dozen times but am so done with it. Playa del Carmen is chaotic, far too touristy, far too crowded, the vendors are far too pushy. Crime on the Mayan has escalated exponentially in five years. I checked local newspapers daily and daily there was either an accident or a shooting on the Tulum corridor (road from Cancun to Tulum). Shootings, drug busts, tourists hurt in accidents - all daily occurrences. So that is my review of the Valentin and the Playa del Carmen area. The same for Cancun.

We stayed at VIM from January 2-9 2020. A This was our first visit to Mexico, but we have been to Cuba many times, the Dominican twice and Antigua a couple of times. We are a married couple in our mid 30’s. The age range here is vast. No certain age range seemed to dominate. There were young, old and everyone in between. We booked a deluxe junior suite but we were put in a silver in building 1. The room was nice and big, updated, built in bluetooth speakers, separate toilet area a rainfall shower, and a separate jetted tub. There is only a thin curtain that you can see through separating the bathroom from the bedroom area. This wasn’t a problem for us. The grounds are stunning and amazingly well kept. Absolutely love the “jungle” feel of this resort. The main pool is HUGE. The towel game is the same here as anywhere. I was usually up around 8am and there was always lots of chairs to choose from at the pool (sun or shade). 2 mornings they did come around and take all of the towels off of the saved chairs though. The beach was beautiful. White sand, turquoise water. It was rough most days because it was quite windy. But the waves were fun. There was zero seaweed. Even without seaweed, a tractor still cane every morning and groomed the sand. Excellent beach volleyball court on the beach (although the net is a bit high, likely to prevent spiking). The service here is what really stands out. It doesn’t matter what room type you are in or if you tip or not, the service here is amazing. There are no “2nd class citizens”. The waiters/waitresses are constantly walking by asking you if you want drinks at the pool and at the beach. At the restaurants, I always had a fresh drink before mine was empty and they were very attentive to us. The food was really good. We ate at Taman Sari (Indonesian), Ginger (Japanese), L’Alsace (French) and L’Olivio (Italian) and La Havienda (Mexican). Our favourites were the Indonesian and Japanese. Italian and Mexican were also really good. The French was good, but not stand out. I would skip the buffet they have with the show. We did not enjoy it very much. For lunch we had the buffet but were not too impressed. We loved the food they had at the main pool every day. The tacos are incredible!! The main pool is basically split into 2 sides - the quiet side and the party side. We opted for the party side - music playing, activities going on, lots of people at the swim up bar having a great time!! I usually opt for the beach, but loved this pool. Always something to do. There is also the small silver pool and the golden pool (lazy river) that are both VERY quiet if you want total relaxation. The GO team was awesome. Loved playing Beach volleyball twice a day!! They would leave us the ball so that we could keep playing passed the allotted time. They were always walking around getting people to participate and announcing the activities at the main pool. A shout out to Memo and Jesus!!! The nightlife here is good. There is usually live music in the square before the show and also after the show. The imperial band is really good. We only saw a couple shows - they were ok. The Michael Jackson show was fantastic and I highly recommend not missing it. The resort was close to capacity, yet it never felt crowded or busy during the day or at night. Don Miguel’s was great for a before and after dinner drink. Some very cool drinks are made here. The martini bar outside the lobby was also good. The sports bar had playoff football on and it was packed. An excellent atmosphere for the games for sure!!! The one negative that stands out is the Coffee. It needs improvement. There are besides so machines in every room and in the lobby, but the coffee isn’t great. Cappuccino from the martini bar in the morning was good, especially with a shot of 1921 in it. But we love our morning coffee and were a bit sissPoibted by it. I hope that they seriously consider adding a coffee shop to this resort, that would make it perfect!! There are too many amazing things about this resort to let the sub par coffee bother us though. A lot of people we talked to that have been to Mexico multiple times said this is their favourite resort. This was our first trip to Mexico and would absolutely return to the awesome resort.

This was our second stay at VIM and it did not disappoint. The staff took excellent care of us and were always friendly and were always asking if you needed anything. The rooms are a little dated but always clean and everything worked. The beach was clean with no seaweed. The food was excellent. Our favourite restaurant was the French.

The resort is absolutely clean and service is great. The rooms are cleaned twice a day and everything replenished regularly. Staff take care of the environment and collects all the recycling items and look after garden, pool and beach. The morning breakfast buffet is excellent with the choice of food, fresh fruits, berries and vegetables. The a-la-cart dinning restaurants are well organized and provide great choice of meat, fish and various international cosine dishes. You can not be hungry here! The alcohol drinks are of great verity and are served in a proper glassware which make you feel good. The entertainment at night is good.

Spent the New Year Hollidays at the Valentin Imperial. Building 4 was at a perfect location, beside a pool, close to beach and main building. Service is good and professional. Best food, Mexican Restaurant for sure. Great taste, big portions and great service. We also tried all the restaurants and found the Indonesian to be the least attractive. Depending on your taste. Overall all the restaurants are good. House wine was just ok. Service was good, great room service. Resort is beautiful and well maintained. It is only one negative:The chair game...the management has to deal with this ASAP. We witnessed couple of occasions were people almost trow punches.

Beautiful resort with well planned and landscaped pathways right down to the speakers disguised as rocks. Hotel buildings were only three stories high and hidden from view by lush, natural landscaping. The beach area was long with many loungers and the best bartenders around; the next pina colada was only moments away. Guest rooms were spacious, comfortable and extremely clean. We were greeted with a bottle of champagne and a new treat each evening. The bathrooms were also large and clean. The staff, both housekeeping and restaurant were supper friendly and always helpful. The central courtyard was both beautiful and a wonderful entertainment area. We especially LOVED the Imperial Band and they are actually the reason we decided to spend New Year's at this resort. I have been at this resort twice and would highly recommend it to all my friends

Great food, fantastic rooms, incredible pools and perfect beach! Staff were very friendly! We were at the resort celebrating 30th anniversary and had champagne and a special dessert in the room acknowledging the event. The bed was decorated with swans and rose petals. It was our second time at this resort and we will return again in the future.

Grounds were beautiful, excellent service, great food. Lots of stuff to do- pool activities, water games, beach sports. Beach was amazing- clear water, clean beachfront. Only complaint was that poolside and beachside chairs were all taken early morning, even though it’s a resort policy you can’t reserve/hold seats

VIM has a way of making their guests feel like this is their second home. From the moment you arrive and are welcomed with the beautiful aroma of the Lobby, and the staff that always have a smile on their face, you know you have come to appreciate this piece of paradise. ❤😍🌴🍹👙❤

The hotel and grounds are exceptionally well maintained. Staff were excellent and extremely professional and friendly. The food was excellent in main dinning rooms and restaurants. Mexican Night was delicious. Shows were very good.