My husband and I stayed at the Hotel Castillo from February 26-March 05, and it was wonderful. The staff were amazing and the food was delicious and they offered varieties. The rooms were clean and of good size. The bathroom had a foul smell in the early mornings and there is a musical tour bus that goes around in the night and if your room is facing the street it will keep you up for a while. The beach club was our favourite, the food was amazing and the staff worked so hard to make the guests happy. We would return to the hotel Castillo.

This hotel has us coming back each year. The staff are wonderful and very friendly. The food is great and a lot of variety. The rooms are very clean. The beach club also has wonderful staff and the food is amazing!

Hotel was clean. The staff was very friendly and helpful. The beach club was a short ride away. The food was very good there. Unfortunately the food at the hotel was not as good. Also the last 3 days the pool was taken out of service.

This was the worst holiday that we have ever experienced which makes us realize that you definitely get what you pay for. The nightmare began two days before we left. When we booked last minute, we were not made aware that the hotel pool was to be shut down during our stay, for a scheduled maintenance and repair. It had to be retiled and regrouted. We definitely would not have booked this vacation if we had have known this in advance of booking. Air Canada Vacations sent us a memo regarding this issue 2 days before departure. This made the only other pool (at the beach club) severely overcrowded, so we were unable to swim in the 34 degrees Celsius heat. Also the ocean's undertow made it impossible to swim there. As for the hotel, the exterior looked nice but that was as far as that went. The inside is dingy and dark. It feels like walking into a basement! The rooms are very basic (white) with little decor. The beds were comfortable, which was a good thing as severe food poisoning put us in them for 3 days straight. The restaurant served a small selection of basic food which overall was terrible. We noticed that they were recycling food. Breakfast included dried up broccoli, meatballs and cut up hot dogs (they were calling sausages) which had been served at dinner on previous nights. One dinner included chicken wings which we mistakenly ate at the beach club buffet the following day at lunch which brought on our food poisoning. Also the hotel restaurant was crowed and noisy. Most of the hotel staff ignored us and catered to their Mexican guests (which was 90% of the hotel clientele). This might be a language issue as most staff didn't speak any English. The ones that attempted were tipped well. The only plus side is that the hotel is right in the town of Santa Cruz and a short walk to restaurants, the town square and the public beach (which is where we had to cool off).

This is our third visit to hotel Castillo. We must remember that the majority of clientele are locals which is great to see because of the growing middle class in Mexico. That being said we managed to find something to eat for breakfast and lunch and only eat one dinner in two weeks. Huatulco has some great restaurants so dinners were great but costly as prices have doubled over the years. We did enjoy the beach club but the beach it is on is nice to look at but difficult to access because of the rough ocean and hot hard to walk on sand. My biggest complaint is that you feel like a second class citizen because paying guests receive nice drinks in glass and have a separate menu. I guess prepaying for our all inclusive does not count as paying guest at the beach club! I must acknowledge the excellent service at the beach club and front deck, at the hotel the services was hit and miss. Unfortunately l will not be returning as for the money being charged for the quality of room and services there are so many other choices!

We took it solely because we were meeting friends and the price was good. The food was adequate but not somewhere we would stay looking for three meals per day. The breakfast was boring and same everyday but enough to get you to lunch. Dinner was terrible for the two nights we are there. Staff great. It suited our needs but not if your looking for an all inclusive for a week

We tried Castillo for our fourth visit to Huatulco and enjoyed our stay. Things we liked: clean rooms and excellent housekeeping, tasty food, great beach club and location. Things we didn't like as much - the dining area was very loud and the pools were quite crowded at certain times. Would we recommend? Absolutely

Very clean hotel, super friendly and personable staff. Great service, Great food with nice variety and quality. Beach Club a short distance away but shuttle every half hour so never a long wait. Market just across the street and beach a short walk across the street. Some rooms have large walkout deck.

The hotel was located right in the little town of Huatulco with a regular shuttle to their Beach Club. I enjoyed being in town and meeting the locals as well as vacationing Mexicans who patronize the hotel. Lots of fellow Canadians too which was nice. The hotel and rooms were clean and the staff were all polite, friendly and helpful. The food was mostly Mexican and quite good most of the time, with a few mediocre offerings. My only criticism was the lack of breakfast cereal choices and poor quality of sliced bread (much like Wonder bread whether white or "brown"). Also no plain yogurt available - choices were fruit varieties and way too sweet for my taste. Beds a little hard but that is often the case in hotels. You need to ask for an extra blanket or turn the AC off or down as the bed coverings were pretty thin. A reasonable value but I've had better, so about a 7 out of 10 overall.

Love this small Hotel. My wife and I were looking for something a little different this year. And we found it in this quite little resort. The food is good always something to eat. The pool at the hotel is nice with shade areas as well as sunny location for the tanners. The beach club is also very wonderful. Location is situated close to shopping and other beach's everything is a short walk or even shorter taxi ride. All in all my wife and I loved Hotel Castillo we hope to return soon.

Small resort but great experience. Nice that it is close to everything within walking distance. Beach is great with nice waves. Rooms are kept clean everyday and there is always something good to eat . Would be nice to have balconies to sit out on so next time I will ask for in the front of the resort where there is balconies. Bus to beach is always there when you want to leave or go to the beach . Great drivers who always make an effort to do to help you out of the van. Nice that it is close to the airport and it is so organized. Would recomend this resort and hopefully have the chance to go back again.

The intimate nature allows you to meet fellow travellers and the staff. You can still be alone when you want or mingle freely . The Lobby can get cramped when performances are on stage or a large group is playing pool. The swimming pool at the Hotel provides shade which is great for families. The pool at the Beach club is fabulous for both families and those who want to tan! The beach is not usually swimable as it has a heavy undertow but very gorgeous to look at. The food wonderful and the dinner at the beach very glamourous. I most definately would recommend to fellow travellers

the hotel Castillo is a little gem from being there just a few minutes we fell in love with the place.The check in was very easy the bags taken up to our room ,and opening the curtains to a lovely view overlooking the pool. The staff are really friendly and they cannot do enough for you a lot better than the bigger resorts .The food is not your typical north American fayre ,but we are in mexico to enjoy their culture ,and that's what we did .The resort is spotless it is cleaned constantly no garbage around and drink glasses cleared away quickly . The beach resort is great with palapas loungers etc the dining area looks out over the ocean, and is a lovely place for lunch or just sit for a drink .The theme nights are well done ,and the staff again work very hard to get everything ready for our enjoyment . The area Santa Cruz is not big ,but has a lovely beach ,and plenty of shops and restaurants dotted around which we ate at a couple of times lovely seafood.If you like walking you can walk to the beach club in about 15 minutes which is what we did or you can take the half hourly shuttle ,about a hundred and fifty metres from the Castillo is a park which takes you up over a hill to crucacittas stand on the top and you look over the mountains turn around and look over the ocean a really lovely view ,but do it before nine oclock boy this place is hot .Huatulco is now my favourite part of mexico ,and we look forward to returning

Resort is clean with super friendly staff. Food is mostly authentic Mexican and yummy! Beach club is great touch although there is a pool onsite of hotel as well. Minimal nightly entertainment. Love the walkable location. Small town nearby to explore. Not a large resort feel...small quaint hotel experience. Not for everyone but would certainly recommend.

Spent two weeks at Castillo, had a great time. This is smaller resort. Rooms are basic but always clean, we were fortunate enough to get one of the large balconies which is nice. Food was good but is a smaller buffet but always a choice of something to eat, does have lots of mexican type food which is why we go. The location is great as right in Santa Cruz so can walk anywhere always felt safe. The beach club which is a ten minute walk or take a shuttle is fabulous, can sit by the pool or under palaces by the ocean. Service was good at both locations Beach club also has buffet at lunch but you can order off the menu (which we found out closer to the end of trip) so found some good variety there. Always had plenty of bottled water, but would like to see a designated smoking area as guest would smoke outside where meals were served. Overall great smaller hotel and this is our second visit to the Castillo.

The hotel is definitely dated and could use some upgrades but was satisfactory. The staff are wonderful and the location is perfect. Would stay there again. If you are looking for a party town this is probably not the place for you but if you want a friendly family feel then I would recommend this hotel.

We stayed at hotel Castillo from April 14th-21st and it was amazing! Upon arrival we felt more than welcome! Staff was great, hotel was very clean, food was delicious! We loved being able to walk the strip and people watch from our balcony. We were also Able to watch the hockey playoffs at a couple bars which was nice. We will 100% be back!!

There was lots to like here- hotel was clean, staff very friendly, and in a great location for seeing Santa Cruz and Crucecita by foot. For us though, the buffet food was too Mexican- a few more Canadian/American choices would have been nice. Service was good but food and coffee were never hot. Although we were only two people, tables were set for nine or ten- not very romantic. Construction noise was a bit much. Most of the rooms had balconies too small for a chair, and the ones that were larger faced a very heavily trafficked street. Our last night there,the clocks moved forward an hour. There was absolutely no signage (in English) in the lobby to let us know. Time change had happened weeks previously in Canada. If we hadn't met some people while out at a restaurant for dinner- we would likely have missed our airport pick up by that hour. On the plane home, other tourists told us their hotels had put a note under their doors to advise them. Nothing at the Castillo. Again, the staff was charming, beach club was attractive although the beach was unswimmable, so I hesitate to give a bad review but we will not return here.

we decided this year to break away from our usual beach resort vacation. we chose the Hotel Castillo that is in the heart of Santa Cruz. there was everything we would expect or need on our vacation. we took taxis just about everyday to experience new beaches and snorkeling spots. we walked around the town and even up to neighboring Cruciceta. we always felt safe. it was a joy to immerse in the culture. all in all it was a week that i would recommend to anybody.

returned for a 2nd visit after 3 years. same well run very easy going great staff. ask for a room on main floor opening up to pool for best experience. food is good the beach club buffet is great. they make fresh nacho chips and pico de gallo every day. very close to town if you want to go out for a nicer dinner than the usual buffet. marina right across the road for excursions and fishing.

First time in Hualtuco. Loved this little resort. Clean, quiet, relaxing, no loud entertainment staff. Food was good, lunch at buffet excellent, order from menu or service yourself at the buffet. Drinks and food service right at your beach chair. I will be back.

Good hotel. Not new but very well maintained. Grounds kept immaculate. Dining area good size, buffet good selection. Not your regular Canadian buffet. Catering to mostly Mexicans. We were minority at this hotel which was great. We were in Mexico after all. Service was second to none. Beach club is small but fabulous. Good drink service on the beach and by the pools. This hotel is in a perfect location to walk around and check things out. Close to marina, shops, restaurants. It is not fancy but it had everything you need. I love the simplicity of this hotel and beach club. We will return.

I found this resort very clean and cozy. Staff was very nice and helpful. Central to everything. I wouldn't recommend it for children as there isn't much for them and the pool wouldn't be good for small children. The food was tastey, but very limited. I would recommend little fridges and coffee pots in rooms.

The Hotel Castillo is a wonderful place to stay if you are looking for a relaxing vacation. The hotel is an all-inclusive that is located in downtown Santa Cruz. My husband and I had not travelled to Huatulco and had always heard such wonderful things about the town. We wanted a vacation where we could have easy access to the town & restaurants and the opportunity to explore the area. We did not want to stay in an all-inclusive that was located 15 – 20 minutes out of town. After reading many reviews, we picked the Hotel Castillo and we were so glad that we did. What we liked best about the hotel; 1. Old world Mexican charm – an older hotel but very clean 2. Many locals stay here – it was really enjoyable seeing 3 generations of family travelling together and having a good time 3. The staff are genuinely friendly and provide exceptional service 4. Food was basic, very good… you will not go hungry. The fruit & vegetables were fresh, ripe and had amazing flavor, I could have eaten that alone all week (and I am not a vegetarian)! Eggs cooked to order and bacon were offered for breakfast every day (as well as other fare), the guacamole & salsa at the beach club was excellent as well as the fresh fish & clubhouse sandwiches. An evening barbeque was held in the backyard of the hotel on Monday night. Staff put a lot of work into creating a wonderful evening with linen covered tables & chairs and live music provided by a jazz duo. The food was a mix of Mexican and Canadian and the barbeque steak was really good. There was also an Oaxaca night held at the beach club one evening. Again, the staff put so much work into creating this special dinner & entertainment. 5. Beach Club – In my opinion, this was the best part of staying at the Hotel Castillo. The beach club is situated 2- 3 minutes away from the hotel when you use the shuttle bus. We had a leisurely breakfast at the hotel each morning and would arrive at the beach club between 10:00 am – 11:00 am and we never had any trouble getting a palapa on the beach…… and we were there for 10 days. The view of the water in the bay was amazing. Staff were super friendly in the restaurant and also provided drink service at the beach. There is also a large pool at the beach club. Lunch, either a buffet or an alacarte menu was available in the large palapa restaurant. There are other hotels in Santa Cruz that offered beach club services but in my opinion, this one was the best in town. 6. Hotel is located in downtown Santa Cruz and a short cab ride away to La Crucecita (30 pescos = $2.00 Canadian?). Excellent location. The only down side to our vacation is that I came down with an infected tooth. The hotel concierge directed us to a dentist at the medical clinic in La Crucecita – which was a 5 minute cab ride from the hotel. Dr. Jorge Arturo Blanco Cordova was the name of the dentist and he was fabulous. He spoke very good English so that provided me a huge level of comfort. I visited Dr. Cordova three days in a row and he removed my filling to get the infection out, cleaned out the infection and put in a temporary filling until I got home. He also wrote out a prescription for antibiotics and Motrin which I filled at the pharmacy around the corner. The total cost for his services was less than half of what I would pay for one visit to a dentist in Canada. If you are in need of a dentist while in Huatulco, I highly recommend him. Here is his contact information: (located by the Town Square/Church) Dr. Jorge Arturo Blanco Cordova Central Medica Huatulco Flabmoyant No. 205 Centro CP 70987 Bahias de Huatulco, Oax, Mex Tel (958) 587-01-04, 587-07-43 All in all we really enjoyed this vacation because were weren’t constantly dealing with time restrictions (ie. Getting up early to get a chair by the beach or getting to a restaurant by a certain time for your seating). As far as I am concerned, the Hotel Castillo is a new favorite – a true gem – and we can’t wait to go back.

Firstly there was some construction that we were not warned about. This meant that the outside space was not as attractuve or to useable as it would be normally. It's an Older hotel but has some nice qualities. Firstly, it's Clean, the beach club is great & the service and staff make the place special. The dining room and the lobby bar are a bit grim, they really need a major over haul. Rooms, although old too, are still bright and comfy. Food is not the best, only one dining room with limited selections, especially for North American folk. Area is great, very central to all the beautiful surrounding bays and a 2 minute walk to local swimming beach. Beach at beach club is not always swimmable but pool there is lovely. Area was very reasonable for cabs and the odd meal out if you have had enough of the buffet or limited snack menu. One night there was a fiesta and BBQ with dancers etc. on the beach, another night there was a special dinner in the garden area both nice touches. Singers/guitarists in lobby most nights. Loved Huatulco's laid back vibe and the fact that it is not commercialized like other parts of Mexico. Not a good spot for partners though, suited to families and a slightly older crowd. Great for snorkeling although not quite the same display as the Caribbean. Keep in mind it's way down south, so very warm, reliable weather. Will def go back but maybe to somewhere a little more updated.

Hotel Castillo is a small hotel which offers a high level of customer service. The staff are all friendly and most helpful with any request made. Our very clean 4th floor room had good a/c, a flat screen tv, in room safe and plenty of hot water. The food was fresh with a good selection of Mexican dishes complimented with a wide variety of fresh fruit vegetables, breads and desserts. Toast, bacon and cooked to order eggs compliment the tradition Mexican breakfast items. The bartenders make very good mixed drinks and they have both Montejo light and dark beer on tap. The beach club is also very clean and offers a good variety of lunch items. The beach bathrooms were always clean and never without soap or toilet paper. The pool is very well maintained and provided loungers both under palapas and on the pool deck. The hotel is centrally located within walking distance to the marina and many stores and restaurants. 5 pesos for the local bus, 7 pesos for a collectivo or 30 pesos for a private taxi into town. The nearby Super Chey offers excellent prices on liquor and wine as well as a vast variety of food and other items. Safety was never a concern while we were in Huatulco. I would highly recommend this hotel for a true Mexican experience, in the Santa Cruz Marina area.

This is a great hotel! The staff is very friendly, the grounds are beautiful, the hotel is very clean, but there was too much seafood and the water pressure was lacking. I would suggest more of a variety of other Mexican food for dinner; breakfast and lunch were awesome!

The food was very tasty with Mexican flair. The hotel was clean, and Mexican decor. The staff was outstanding. Freddie made us feel welcome and we received great service. The pool clean at both locations and lovely beach resort. Location wonderful. Central. Very clean in surrounding area. WiFi did not work in 214 but it did for the kids in 210. WiFi worked by pool and lobby. We had a great week and will return.

We really enjoyed our trip to Huatulco, it's a great place, just need to be a better variety at dinner time as fish is ok but not all in one dinner or 5 of 7 days; also if you decided to stay at the hotel during snack tíme they need better service and friendly people as we got a waitress (I believed her name was Maria) that wasn't nice to any Spanish speaking person and since I speak the language she wasn't nice, other than her everyone was friendly and very helpful!

Just returned from one week vacation with my husband.Greeted at Airport by Antonio, Check in was simple and fast. Pleasantly surprised with HUGE balcony/sundeck.The room was spacious and clean. Towels and sheets were changed daily.Ricardo checked with us to ensure we were comfortable and all was well. All staff were friendly and did their best to make our stay memorable. Special mention to Fredrico, Miguel, Brenda and Anarmaya at the front desk. Wide variety of tasty foods to choose from at buffets. Waiters tried to entice us with various beverages/beers/pina colada etc. I especially loved the pool at the beach club. I do not speak Spanish, and the staff tried really hard to find out whatever I requested or asked questions about.We laughed a lot. A new elevator is currently being installed, but it was easy access to our room on the second floor. A clean and safe area to visit. Friendly and welcoming people everywhere. I would visit again.

Location - excellent if you want to be in town! We were a short walk to the marina and Santa Cruz beach and shops and many restaurants. About a 15 minute walk into La Crucecita. Shuttle bus every half hour to take you to their beach club on Chahue beach, although it is walkable but about a 10 minute walk. We booked this hotel mostly for its central location. Felt very safe walking about in the area and in the hotel. Beaches - beach club is on Chahue beach - there was a red flag up the whole week that we were there, but had no problem getting in and out of water. Not great for little kids or non-swimmers - steep sloped entrance and goes deep quick - so some undercurrent although there was a small beach on the eastern side of the beach that was much calmer but well away from the beach club. Santa Cruz beach and La Arrocito are much better for kids. La Entrega and La Arrocito are both great for snorkelling and a short cab ride away. Food - reasonable choice of local dishes, quality was good. Fruit juices seemed a little watered down. Great to have an egg and omelet station! Beer and wine was good. Cocktails and mixed drinks were lighter on the alcohol, but that was preferred by me. Coffee was good. Rooms - simple and clean. No conditioner supplied - bring your own if you use this. Soap and shampoo supplied. Room safe worked fine, but was on the smaller size - did not fit our laptops. Security lock on door. Staff was friendly and helpful and most spoke reasonable english. Pool area - clean and comfortable - plenty of chairs.

Our 2nd time at Hotel Castillo - my husband & I loved it! Quaint & Cozy - not too busy so you can relax - lots of locals! Close to everything - Marina, Village, etc. $5 Taxi to Larger town - Shuttle to Beach Club always on time!!

It is a lovely hotel with wonderful staff and an outstanding beach club! The rooms are clean and well maintained. Food is average only, but the pluses well outweigh this. It is such an outstanding area for cuisine and the restaurants are just a short taxi ride away and very reasonably priced. We felt very safe there