It was the perfect vacation - rooms were clean and spacious, food was plentiful and delicious, grounds were well kept and beautiful and the ocean was clean, perfect and calm. Pools were clean and huge but we spent most the time at the ocean. And loved the walk to our room - the fountains, trees and pathways!! We had access to the 4 middle resorts, so we never ran out of variety for drinks, food or pools. This is a big resort so lots of walking, or there is a double decker bus that runs between the resorts. We have stayed at the Maya Riviera Adult Only a couple times and the Colonial a few times, but this is now my favourite!! Loved the Mexican atmosphere! You won’t be disappointed!!

We loved our family stay at the Barcelo Maya Palace! We traveled with a baby and some very picky eaters, but everyone actually enjoyed the food and the resort. It’s perfect for families - great meals and an amazing staff who made the trip unforgettable.

This is my second time visiting this resort this year. I stayed here in April with my husband and then in October with my 2 daughters ages 20 and 17. Rooms are the exact same whether staying in a room with 1 king bed or 2 double beds. They are wonderful, air conditioner fantastic, balcony with a drying rack very handy. Bathroom is spacious, double sinks, walk in shower with lots of hot water and bathtub and separate toilet for privacy. Stocked mini fridge daily with beer and pop and daily refills of chips and nuts in room. Beds are comfortable, day bed was made up for one of us and very comfortable. The single pillows were great for the day bed and on king beds however the long pillows provided on double beds had no stuffing inside so definitely ask for a few extra singles. Only a couple charging ports in the double bed room (our king room in April had more outlets) Rooms scattered throughout the resort but only a few minutes from a pool, huge 4' deep never ending pool with a swim up bar. Another quieter pool not too far away with more comfortable cushioned chairs, more of an adult pool with a walk up bar. Dining area is to the one side of the resort, 2 buffets and 2 a la carts. Food was good everywhere. I am a picky eater but could always find something somewhere. Italian restaurant in the mall was my least favourite salad bar and options but the pizza was excellent. I chose Palace over the other Barcelo hotels because the food was better and that was important to me but you could definitely go a cheaper route if you have a wider food pallet and stay at one of the other family resorts. Transfer from the airport took 1hr 20 min but we did need to make 2 stops to drop off other people at their resorts which took up a little time. The shuttle was air conditioned and roomy. We did a half day excursion ATV, Cenote, 3 Zip lines a wonderful Mexican lunch and snorkeling, highly recommend. Cost for all 3 of us was about $320US In April we snorkelled in front of the hotel and saw turtles, this time we saw stingray. It is hit and miss with the seaweed but the hotel staff is out there every day shoveling it up when needed. Lots of coral in front of this hotel, just walk a little bit down the beach for better swimming and white sand. I would definitely visit a third time :)

Great staff, food ,service was excellent. I recommend you get a premium room no wait times to check in excellent location, nice rooms great beaches, also use Air Transat best airline to book, Maya Palace is the best choice or Tropical

This vacation was everything I wanted and more! My husband and I went for a 10 day 25th anniversary celebration. This is a family resort but is a little more pricy than the other sister resorts as the food and rooms were suppose to be better so that's why we picked this one. We also thought with it being pricier it may deter families with little ones from choosing this one and although there were families at this location there were not as many as other family resorts we have visited. The drive from the airport was about 1 hour away, smooth transit to the hotel. When we arrived our room was not ready but we checked in, left our suitcases with the bell boys and went to have lunch. We toured the resort while we waited for our room and check-in occurred as promised at 3pm. Our room was is a great location, it faced the trees out the back but was still very close to the pool, beach and a short walk to food. The room was spacious, had everything we needed and was nice and air conditioned at all times. The fridge was stocked with drinks and the room was always cleaned nicely. Shower always had warm water and it was really lovely to sit out on the patio after a full pool day with a good book. Buffet food was absolutely fantastic. I am a VERY picky eater and there was always something for me to eat. If the buffet was closed then the other restaurant was open to meet our needs. Lots of fruit, salad, yogurt, excellent breads and deserts. We did an a la carte almost every night and the food was wonderful. We always booked a late dinner so we could enjoy all the sunshine we could until it went down. You can only have 2 booked at all times so just remember to pop in after you attend a dinner to book the next one. This hotel definitely had better food options than the sister resorts that we also were able to visit, so again I'm glad we chose this one. The highlight of the trip was swimming with the turtles. We heard they liked to visit the beach and went out looking for them. Our first attempt was a bust but there were lots of colourful fish, our second attempt was a big WIN. We swam with a pair and they were so friendly and such an amazing experience. I have already booked another trip here in October with my two daughters and can't wait!

We enjoyed everything about this resort. Great food in the a la carte restaurants; fabulous staff in the restaurants, buffets and bars; super clean everywhere; lovely decor; awesome adult-only pool with cabanas for rent for a low daily cost. Even though the 'Palace' was not adult only, this one pool made it seem that way for us. There is lot of walking between the rooms and the restaurants/buffets but that was helpful after how much food we ate! Although it's about an hour from the Cancun airport, we look forward to returning and would recommend this resort to friends.

Everything was excellent. Ourselves, Son and his family had an excellent vacation at Barcelo Maya Palace. Helinda our server from the bar was absolutely great. She was able to take all 7 of our orders and never make a mistake. Four adult drinks and three childrens drinks. She always check to make sure we were OK and kept in mind the childrens needs as well as ours, going to the trouble to find where they were to see if they wanted something. We couldn't ask to be better looked after by the pool. Thankyou, Helinda (I think her last name was Lopez?) Thanks for the memories, Pauline.

We really enjoyed our stay at the Barcelo Maya Palace. The resort has a great location and is very well-maintained and clean. It is an excellent choice for families with kids because the main pool, kids' water park, and entertainment areas are all located close to each other and near the beach. This arrangement provides something for everyone, while also allowing for quieter areas if you prefer. The beach was nice, with calm waters, although there was a lot of seaweed when it was windy. The water is incredibly clear, making it great for snorkelling. We spotted many tropical fish and even a few large turtles right in the swimming area, even without snorkel gear. It is advisable to bring water shoes, as there are many stony areas on the shore. The rooms are spacious, very comfortable, and clean. The food was also good, with a great selection for everyone. It's a large resort connected to three other Barcelo properties, which you can explore on foot.

Good value/price/service resort. Definitely we recommend to stay in it! Especially with Trip Central ! Good choice of a-la-cart restaurants! Nice territory of the resort. Free Wi-Fi in rooms and most of the places of the resort.

Very clean, good food, great beach at the Palace, a little rocky at Tropical. Lots of sea turtles first thing in the morning.. Rooms very spacious and fresh towels twice a day! My only complaint would be it is so big that the walk is long to get anywhere, but there are lots of options for entertainment . They have their own mall!

The Barcelo Maya Palace is a great resort with a superb beach. The Hitel Staff at the restaurants are very nice. The food is varied but at the buffet restos the food is often cold, they should have a better system to keep the food hot. The biggest problem of this resort is the A La Carte restaurants reservation process. It is very frustrating, it is an abrasive lengthy process and you don’t get the restaurants you want at the time you want

Not disappointed our second stay at Palace. Food, service, rooms, beach is great. My only complaint is beer quality, XX beer is not the best choice. Hotel helped me to find my phone. We are going to be back.

A very large beautiful resort. Lots of pools and beautiful grounds. Very nice staff. Excellent food, lots of options. It's a nice touch to have access to the other 4 resorts. Beach was nice but rather rocky. The evening theater shows could use some work. Just like most resorts lounge chair reserving by the pool was an issue, you had to work around. Overall I would return.

We really enjoyed our stay at Barcelo Maya Palace. We had a room on the 3rd floor near the back of the hotel in Michoacan Building. It was very quiet just noise from lots of lively birds. Which just added to the vacation vibe. I do wish the beds were more comfortable. I am picky though! They were better than other resorts I have stayed in.There is a stop at the back of this building for the double decker bus which is free and will take you around to the other Barcelo resorts. Staying at the Palace you can enjoy an a La Carte every night if you want to. You get to enjoy the other "inner four" resorts as well as their bars and restaurants. They are all similar in style Caribe, Tropical, Beach, Colonial. The Palace is a step up from them. I find it has a grander lobby/lobby bar as well as wider walkways in the room buildings. Service was amazing! Drinks were yummy. I was able to enjoy drinks I would make myself at home like a Camperi Spritz ... The breakfast buffet was the best. Lunch and Dinner buffet were very "resort feel" but we always found something to eat. We preferred the a la cartes. At the palace there is an adult only pool. I like things quiet and this was a great option. We rented a Cabana for the day for around $20 USD. The adults only pool has it's own bar and bathroom as well as loungers and water loungers. I'm generally a beach person I think this resort is great if you have both beach and pool people. You can have a lounger at the back of the huge pool and the beach is right on the other side of the walkway. There is also a sports pool if you want to do laps and a great kids pool. First time to Mexico and would definitely go back to this resort.

The staff are polite and extremeley helpful. Meals are good, you have lots of options. All areas are kept clean, pools are awesome too. This was m second time there. So I would recommend this hotel to anyone.

I thought it was a very well kept resort with great employees. The restaurants within the hotel were fabulous. One small issue we had was that we put our “Sleep & Enjoy” tag on our hotel room door knob and the maid still knocked on our door early in the morning, at approximately 8:30 a.m. after a very late night of travel and booking in. This happened more than once during our stay. I had to get up out of bed to answer the door. Just a few items neglected in the maid service, like no bar soap left, but she took the “used” bar we had left on the soap dish. I always left a tip as well. Overall, it was a fantastic resort to stay at.

If you want to stay at the most beautiful resort in the mayan reviera. with the best service, the best food, the best scenery, the best beach, the best of the best of the best.. Yeah this is the place for you.

I will keep this short. This resort is excellent in all aspects. Attractive and well-kept grounds, helpful staff, amazing food at multiple restaurants including each of the a la cartes, big enough to be able to spread out and find the experience you want. We loved our week and would rate this place 10/10. Thanks Barcelo Maya.

We have visited the Barceló palace on 5 or 6 vacations. The service is always good. Food is good. Maintenance on the resort is constantly happening and things are maintained well The beach is spectacular and if you love to walk…this is the place for you

It was a great time. Though our friends on a different floor seem to have the snacks refilled daily and special things on the bed when they came back. I wish there were face cloths also in the rooms. Very clean resort, lots of workers and all were friendly.

The grounds are gorgeous. The staff was, for the most part, awesome. We had one server at the breakfast buffet that sighed when I asked for a mochaccino. Food, again, for the most part, was awesome. We were disappointed that when we were booking restaurants, the only time available was 8pm but when we walked by at 6:00 the tables were almost empty. The Italian restaurant was the most disappointing of all. The pasta was all clumped together and hard and the sauce tasteless, similar to a cheap jarred sauce. The dessert was no better. The brownie was dry and if it weren't for the ice cream would have been totally inedible. The pools are not heated so when the temps were on the cool side, you could not get in the pool as it was freezing. So overall, it was decent. It was our second time going to the barcelo but it will probably be a while before we go back.

The check in was a bit chaotic and disorganized. The room was super spacious and clean. The resort itself, including all pools, is beautiful, clean, well maintained and people are very friendly and accommodating. The food was excellent; buffet and restaurants. The beach was a bit rocky but some parts were fine. I would definitely go back.

Absolutely stunning and massive resort. Rooms were spacious and exceptionally clean. Food was amazing (buffets and a la cartes). Pool was massive. Beach was fantastic with amazing snorkeling - we saw sea turtles, stings rays and tons of fish! Staff were so attentive. Wildlife was amazing (we saw coatis, deer and spider monkeys right on the resort)! Highly, highly recommend!

Huge resort, very clean , beautiful, pretty modern nice and open would definitely recommend to friends, great food , adult pool section was also great.. quiet and calm....peaceful resort !!!!!!!!!!!!!!

Beautiful beach you can snorkel or just enjoy the view. Food is amazing in restaurants or buffets and great entertainment. Our 3rd time stay. Many guests we talked to had been repeat guests just like us. If you want to be active and like a beachfront resort this is the place.

Big clean beach, with many different activities for kids and adults. Large clean pools, great staff and service. Billiards, Table Tennis, games, water sports (Sea Trike, Kayak, ...) included. Many bars and Buffets with good variety.

The hotel was amazing. Rooms were spacious. Grounds were kept in excellent condition. Food was great, especially the a la carts. Staff were very friendly and helpful. Plenty of space for chairs at the pools and beaches

The Barcelo Maya Palace is a resort that used to provide great customer service. This year we have been disappointed with some aspect of the resort management. To start the front desk agent who received us at the lobby was very unpleasant, ridgid and cold. The resort refused to accommodate us with the type of room we had requested when we reserved 5 monts in advance. And during the week The restaurant reservation process was a pain. We were not able to get the restaurants at hours we wanted although we noticed these restaurants were not very occupied at these hours. We had to negotiate painfully all the reservations unsuccessfully most of the times. We even had to go to the same restaurant twice days in a row. The servers in the restaurants were always very nice and the people cleaning the room and the site of the resorts were nice and efficient. Unfortunately some of the customer service agents did not demonstrate the customer dedication that we have experienced in the previous stays at this resort

We've just returned from a 2 week vacation (Nov 6-20th) with the Barcelo Maya Palace. It was wonderful! Neither my husband or myself have traveled in around 10-15 yrs. So we have lost some of our traveling skills with the technical advances that have been made. Choosing and purchasing our holiday package online through TripCentral/ flying with Westjet was an easy process. I did not feel once like I needed to speak directly with our travel agent/ advisor. We recieved emails with our required travel steps from TripCentral consistently and in a timely matter, there was always a phone number if we ever felt like we needed assistance.( but never did) However, our experience at the airport was another story. Lol, thanks again to the two angels that helped us with the new ticket/passport scanners. We'd still be standing there if they hadn't stopped to assist us. My advice, familiarize yourself with the airport layouts and the new ticket/ boarding technology if you're out of practice and old like us, to reduce your stress levels. The Resort: So great to stay at a resort that has a swim-able beach ( with lifeguard!) And yes we saw turtles, and so many other fish! There were usually always lounge chairs at either the activity pool or at the beach whenever we needed them. But not always shade, so if that's a concern keep it in mind. The pools were impeccably clean as was the entire facility. It's such a pleasure and a privilege to spend the day outside, to return to a wonderfully cool and clean room. We found all the staff to be very hard working helpful and polite! The la cart dinners, what can I say, every aspect of them was delicious! The regular buffets were pretty well stocked and had a good variety. I'd make the loop, carefully choosing what I wanted, only to find my food cold when I returned to my table. More advice..... walk around and preview the food so you can get it and get back to your table while your food still warm lol. Sure after 2 weeks there was some food redundancy but there are always the other hotel's buffets to go to if you need to shake things up a bit. Resort size: It seemed like so much walking! We should have tried to request a room closer to the lobby and pool! My husband has previous work injuries to contend with, if we had known how much walking was involved we would have at least tried. Instead we went with the "Canadain Martyr effect" and toughed it out for the 2 wks. My and husband I both came home just under 10 lbs lighter each, and we both find walking our dog back at home easier, lol. But seriously, if you have similar concerns with mobility do look into renting an aide. There were several being used by people in several different styles! Our bus rides to and from the hotel came with our vacation package. We did almost miss our ride from the airport to the hotel, but managed to find them and we were dropped off at the front doors of our hotel quite promptly. As well as our ride back to the airport. The busses used are more comfortable than our airplane seats from Canada ?? to ?? with how closely packed the passengers are now. Overall We give our trip a 4/5, with point loss mostly due to getting old and finding out that some of our traveling needs have changed and practically unbearable plane flights. Breakdown Trip Central : 5/5, shopping and purchasing experience. Barcelo Maya Palace: 4/5, Hotel was a bit too large for our liking and they won't guarantee a closer room. Buffet food could have been hotter. Westjet: 3/5 flight staff were wonderful. Pilots got us there safely and a bit early in both directions, always a bonus! The real loss of points was that our flight home was unbearably hot, can't airlines keep the cabin temperature more closely matched to passengers needs? Isn't it bad enough that we pay to be packed in airplanes like livestock.

We had a group of 21 during part of our stay. People over 70 and grandkids of 1year old and up. There was a variety of activities for everyone to enjoy at the resort from pool time to swimming with the turtles. Everyone enjoyed what the resort had to offer We are planning to return as a group or as individuals.

We had a group of 21 during part of our stay. People over 70 and grandkids of 1year old and up. There was a variety of activities for everyone to enjoy at the resort from pool time to swimming with the turtles. Everyone enjoyed what the resort had to offer We are planning to return as a group or as individuals.

I loved most everything about this resort. Especially the great snorkelling off the beach. That’s a priority for me. The first day I got there there was a sea turtle swimming under me within a minute. There are a few of them around the beach every day. Mesmerizing. Plus lots of areas to explore for snorkelling. Also the resort is beautiful. Lots of pools, beautiful beach, great food. The grounds are immaculate and our room was very nice and spacious. Everything is clean. Great place for kids as well. Although I didn’t have any with me, I could see how great it would be for our granddaughters. It’s so spacious so if you don’t want to be around kids you don’t have to be. My husband and some other people saw a few monkeys but I missed out. The only thing I would like is some more covered outdoor spaces where you could sit with tables and four chairs. There were couches and all and we did go to the indoor lounge. We played cards a few evenings there but I would have liked more tables and chairs outside with lighting to do this. There was a nice outdoor area with these and lighting but unfortunately it was a smoking designated area.

Great property, something for everyone. Very clean, great food options, both alacarte and buffet. Beach ok snorkeling, some sections rocky, good friendly service. Average all inclusive entertainment. Transfers good

This is the 2nd time we came to this resort. The experience was even better. Love the resort! Food at a la cart restaurant was amazing, lots of activities you can do in the resort, beach was beautiful and you can swim with sea turtles!

We keep coming back to Barcelo Palace. Tried many other resourts as well....but this is the one we like! Amazing staff, food, restaurants and turtles ? The hotel does a great job with cleaning seaweed too !

Beautiful resort with immaculate grounds and beautiful beach. Staff never stopped working to maintain the grounds. Bar and wait staff were fast and efficient. The food was delicious, and had choices for even the pickiest eaters. The kids buffet was a hit for our kids! The kids club was welcoming and had awesome activities every hour. Room was spacious, clean and quiet! Can’t wait to go back!

What a great place, beautifully maintained.very quick to fix any issues. Food was excellent, from the buffet to the alacarte restaurants, not a complaint. And as someone with a severely food allergy that is saying a lot. Lots to do, and no pressure if you wanted to just relax.

Our Family had a great time at the Barcelo Palace and booking through Tammy Beamish @ Tripcentral was easy and worry free. (Was my first time using Tripcentral and was very pleased). Everything at the resort was great. Only comments we have are that the resort is huge and if you have issues walking that could be an issue, lots of towels but no face cloths in room, and a paper map with all 6 resorts would be beneficial, and the beach is rocky in places (water shoes come in handy) We only saw 1 show and it was average at best but we enjoyed snorkeling with fish and turtles right in front of the resort and at the pier for hours. Bring your own snorkeling gear.

The resort was very nice, large and spread out. it has a shuttle but only runs every 25min so we ended up walking a lot anyways. The shuttle is a large double decker bus. If they just had a bunch of gold carts it would have better served more people and with direct routes. The shopping was nice at the resort. Lots of options and decent prices. They also had a small pharmacy which was nice because I ended up getting sick the last few days and needed medication. The a la carts were very difficult to get into and can only book one per day. You can book in other resorts too but they were all full. There is a bowling alley, an escape room, mini-golf, and go-karts there at the resort. It was fun, we played a couple games of bowling. Extra cost of course. The food was okay. Nothing spectacular. It was also very similar food at the other buffets so we didn't see what the Palace had that was better than the others. There was Patrone at the Palace and not at the others. Thats about it. There wasn't enough pool or beach chairs and people got up ridiculously early to get one, then they would just leave their towel on it and leave. They should try to have a better system for that, or more chairs. We also went when there was senior high school students there and they were pretty obnoxious.. wouldn't recommend this time of the year. Overall it was really great but don't go if you don't like to walk 1000's of steps a day.

We had an amazing stay at the Barceló Maya Palace! The resort grounds are beautiful, clean pathways, and a gorgeous beachfront location. The beach was awesome—powdery white sand, turquoise waters, and the opportunity to snorkel with the turtles! One of the best parts was the access to all the other Barceló resorts in the complex (except the adults-only), which gave us tons of variety when it came to restaurants, pools, and entertainment. The buffet was average, nothing too exciting, but we really enjoyed the à la carte restaurants, especially the French and Steakhouse options. Definitely make your reservations early to avoid missing out! Overall, a fantastic vacation spot. We’d absolutely return and highly recommend it for anyone looking for a beautiful all-inclusive getaway with lots of variety and access to multiple resort experiences in one!

I am happy to say Our experience over 20 years staying at the Barcelo Resorts in the Mayan ?? has always been fantastic because of the food, service, and ambience of expansive beachfront property It has a Chain of 6 in total. It’s established and operates efficiently, well maintained. Our recent trip this Feb.2025 is by far the most exquisite as we upgraded to the Riviera Maya Adults, their newest waterfront hotel built approximately 5 yrs ago, which we were curious to see. This hotel is absolutely stunning architecturally, and visually breathtaking by design. Its functional layout is seamless from the doorstep of your amazing rooms -we had the garden view facing the back, which was very quiet and private with a Jacuzzi which all rooms have on a huge deck. The massive infinity pools are so impressive, like I’ve never seen before. The Hydro spas available in the outdoor pools are more than enough plenty of space and loungers. The service is impeccable very professional, especially in the buffet. The food is absolutely divine, fresh fruit daily Mangos, Papayas, Chinese Pomegranate! Rabbit, Turkey, Lamb , Beef tenderloin - International cuisine, and gluten free offerings. A high level of quality, very clean and well presented. The a la carte Restaurants provide a variety of choices with authentically tasty dishes served in charming, and modern decor. The Bars are top shelf. The staff are excellent - professional! They go over and above to please you)and speak English even though my Spanish is decent). It is the best place for the value I’ve ever stayed at in Mexico and we will definitely return and, recommend it to my friends and family. (Next time will try to fly out of the new Tulum airport, as it is closer with less traffic) but still worth the drive to this oasis regardless. You don’t have to leave - relaxation is key here. It’s also a fabulous venue for corporate events as it has a huge convention center. There’s also easy access to all the other amenities in the neighboring older Hotels, offering entertainment and shopping, a true atmospheric 5+ Star ⭐️ Thank you

This Was our 5th time at this resort . 10 out of 10 on everything . I can’t say 1 bad thing about the place. If you’re looking for perfection this is it!. We enjoy the beach and spent 10 days there, swimming with sea turtles

Absolutely amazing resort . The service was amazing. The la carts were easy to booked . Some of areas were rocky recommend water shoes . The chairs on beach and pool side are hard to find. Only complaint I have.

The hotel was great. Clean, beautiful grounds, the rooms were spacious and clean. Staff was friendly and attentive. Will absolutely recommend this hotel and will be back! We had a wedding at the palace and everything worked out. Was a bit annoying that with our party size of 13 people, restaurants did not have us sit together… we were always separated

The grounds are ok, it's not small at all.......if you like small and personal, this is not for you. No beach bar or music and YES there are rocks in the ocean. I'm a beach person and I hated this beach because you always had to watch were you step!!! Yes there's go-carts and a bigger water park and bowling.....ALL AT AN ADDTIONAL EXTRA EXPENSIVE COST!! $50 USD for the go-carts. As far as the chairs......after 7:30am everything is gone and the reviews were right!!!!!!!!! they need at least 150 extra chairs to maybe make everyone happy. I read the reviews and like always resorts are all the same and I'm not that picky about the rooms, about the food, about the service, however, there was something about this place that I just would not recommend it to my friends. oh, and they now try to get you at the airport to book excursions for a good price but yet, its a set up for timeshares. be careful if that's not for you. You will be stuck to do a 90min meeting just for a better price for a sink hole excursion....but yet they forget to mention the 90min meeting to you.

Barceló Maya Palace is one of several properties owned by Barceló along a lovely stretch of clean beach. Both the grounds and the beach were meticulously maintained. Stay at one and access all, except for adults only property. The room was huge, with a comfortable king sized bed. Lots of storage for clothing, and a large bathroom with two sinks. But the room was damp, very damp. Our clothes came home smelling very musty. Our bathing suits never dried out fully in the 10 days there. The buffets were full of tasty food and the a la carte restaurants were excellent. Service was attentive and timely. However, the beach bar and lobby bars were understaffed, resulting in waits up to 15 minutes for drinks. On the plus side, all frozen cocktails were freshly made in the blender, to order. Very tasty. The first week of our stay was very busy, so it was difficult to get lounge chairs at the beach and pools. Most resorts have a “no reserving” policy but I have never seen it enforced like here. I made my way to my preferred location around 6:30 each day (I was awake anyway) to leave my towel and water bottle, then stayed to watch the sunrise. Management and a maintenance worker came by and randomly removed towels and personal belongings! This created a couple of nasty altercations on the beach later in the day when people discovered their reserved chairs had strangers in them. Clearly the resort does not have sufficient chairs for everyone either at the beach or around the pools. Unfortunately some people put towels down then never show up, which is incredible selfish, or they reserve chairs at both the beach and pool, also selfish. On the whole, it was a very pleasant vacation. I would return to this resort or to one of the adjoining properties for sure.

We thoroughly enjoyed our stay at the Bacelo Maya Palace. The beach was awesome and swimming with the sea turtles was so cool. The food was delicious, the rooms clean and service was excellent. When there were line ups for the bar, a manager would be present to organize a quicker method. Our only complaint, would be there are not enough seats. You need to be up and out of your room by 6:30 am in order to reserve loungers at the beach or at the pool. We heard heated arguments because people were stealing a loungers that were already reserved with towels. It seems the only way they wouldn't be taken was if you left personal items on them. It is a very busy resort, with tons of people. I think I prefer quieter spaces, but now we know for next time. Overall, a great spot!

The grounds of this resort are immaculate. Be prepared for a lot of walking. Would not recommend for someone with limited mobility. Specialty restaurants are first class and we dined at one of them every evening for 10 days. Buffets were adequate. Something for everyone. Excellent friendly staff. Be sure to tip them for their hard work and overall a great experience

Everything is good, clean, good food, good environment, no flies, no mosquitoes, no bugs. The service is very good, nice people, good transportation to the aeroport, good beer, good wine, the resort is very close to the beach.

We enjoyed our stay at the resort. The rooms are neat and clean and pretty big and comfortable. This resort is right on the beach which is an added advantage. The food is delicious and activities in the resort are also plenty. We found each and every staff to be friendly and nice. In short had a great family vacation at this resort and would recommend this resort to others as well.

This hotel was clean and very well maintained and appointed. The beach views were endless. The beach was one of the nicest beaches I have seen with sandy bottom and no seaweed. The rooms were clean and spacious with all amenities. The food was the best if any all inclusive I’ve stayed at. The staff were friendly also especially Giselle and Garson at the frog pool! The bowling g mini putt pickleball and beach volleyball added to the fun experience. The only thing missing h was food trucks or a beach grill that offered an easy snack for lunch versus getting dressed and going to buffet. We had a great time!!

Amazing beach and clear water for snorkeling right on the resort! Great service all around with the dining, cleaning of rooms and bar service. The rooms are great - we went premium which I would definitely recommend! The only challenge was getting reservations for a large group of 18 people at the restaurants.

The hotel was great. The rooms were large and the beds comfortable. The service was amazing. The staff were responsive and friendly. The food was very good and there was lots of variety. The beach was awesome! The fish were happy to come in the shallow part of the water.

The resort was very clean. We could see empolyees cleaning the areas around the pools. The beach was raked every morning. The deck chairs were put back in place with a table between every two chairs. The grounds crew working on the grass. The busyness of the employees did not inconvenience us in anyway. The hotel rooms were clean.

The resort is nice but nothing special. It is in need of updates and repairs to be a true 4.5 / 5 star. Buffets were okay but a la carts were excellent. Service is hit and miss. Housekeeping in the rooms lacked basic sweeping of floors. Pools are nice and large. Beach is nice. Overall a good vacation but don't have high expectations.

The food was amazing, the staff were friendly, the room met actually exceeded my expectations - can’t wait to go there again, would love to take my grandchildren. The beach was ok but the pool was great and the swim up bar was excellent, they were fast and didn’t have to wait long

In the last year i have stayed at both the bercelo maya beach non premium and the maya beach premium oceanfront , given a choice the service at the maya palace was far superior then the beach resort. The only down fall of the palace resort is that you have to travel 3 hotels down to strikers sports bar to get drinks after 12 and food after 10 pm

I had the most amazing experience with my Mexico trip!!! From the minute I pre planned not knowing where to go, I reached out to Karol Chareza through Trip Central, and he helped me find the perfect destination. The Barcelo Palace hit every check mark and MORE!!!!!!! I flew out to Mexico April 8, 2024 and landed in Cancun with Air Transat, very smooth process. We arrived at the resort and it is paradise. I was amazed to find out my resort has sea turtles that swim out front all the time. What an incredible experience in the ocean!!!! I also was able to take advantage of the Hydro Water Therapy as I was premium - wow.. what an experience! The drinks, the food, the staff all are amazing!! Not only will I return to Mexcio.. but I will return to the Palace for sure!!!!!!!!!!!! I made the best memories over the ten days I was there.

Everything was great! Beach is great, water is clear, can do some snorkelling as well. Pool is great. Kids pool area with slides is amazing. Food was very good. A big variety. Service is great too! Rooms are nice! Very clean. Just a bit far from airport.

This is our 4th time to this resort and it is still the best and longest beach location. Accomodations were great and. grounds always well maintained.Lots of pools to choose from. This was the first time we were disappointed with the food....you won't go hungry but the quality of food was not as good as I remember but they say that covid has changed a lot with these hotels. Did a couple of ala cartes and they were excellent, wish we had booked more.

Flight was delayed, and not many rooms left when we arrived late Saturday night, but they did accommodate a move on Monday to a great room, and made it relatively painless. Resort was much busier our second visit, Canadian and US spring break back to back, but found a nice secluded area, and met some great people. The property is big enough, you can always find comfort, and something to do.

Third time to the Barceló Maya. It never disappoints. We always have the most incredible booking experience with Tripcentral wit the exception of this last time. Sandra Taylor is rude and never gets back to you. I asked her twice for a hotel close to Pearson and never, ever got back to me. I gave up. Then, I called her with questions regarding the Mexico tax and she was rude. Never use this agent. Karol and Wendy Van Z are the best. Highly professional and kind.

Best hotel I’ve stayed at yet! We stayed in an oceanfront room. Beautiful room, gorgeous grounds- the staff work very hard to make everything perfect. The buffet and a la cartes were delicious and had an amazing assortment of Mexican cuisines- the children’s section had a great assortment as well. I would recommend this resort in an instant.

The resort has everything you need to start your vacation: including great restaurants with an outstanding service, beautiful beaches, cool rooms and much more. We came here twice and we were very happy and pleased with the services, amazing crew and well maintained resort. Happy to come back again!

This resort was amazing and ticked off all our boxes. The food was amazing, wine was good, resort was very clean and staff were amazing and friendly. The beach was something to be seen. Our room was great and kept very clean, rain shower was nice. Looking forward to returning to this resort.

Firstly, I’d like to say, this place has great food, well manicured grounds, overall beautiful rooms, good beds, and good air-conditioning. The beach is a little rocky and compared to other beaches. I would give it a 7 out of 10. BUT my main complaint is the inability to get chairs or lounges to sit around the pool or the beach. The problem is there are signs that say “do not reserve seats” but no one enforces it. If you look across the pool you see lots of lounge chairs but NOBODY is sitting in any of them. They were all occupied by a book, a shoe, a floaty, a towel etc. At the beach we saw chairs that were reserved and nobody showed up until after lunch. If they are going to have signs outlining a no reserving chair policy, someone has to be there in the morning to enforce it and stop people. My only other minor complaint was the drinks. The Margaritas and any of the mixed drinks were so sweet that you could barely drink them. The orange juice is not really orange juice, it’s Tang or some made up orange mixture. Make sure you ask or specify what alcohol brand or type you want in your drink or you get some generic type of alcohol instead

We had a fantastic stay at the Palace. Some of the best food we've ever had in Mexico, and the staff were supper friendly and accommodating. Jesus in the Caribe a la carte went above and beyond both nights we ate there. Our friend has severe food allergies and Jesus made sure he vetted the menu and made the kitchen aware. Nice pools and beach area, the kid's zone was amazing! Kinda jealous of their play area at the pool. :D The rooms are a little dated as far as decor but didn't spend much time in it anyway, and the young lady who checked us in was a little rude, but other than that we'd totally stay there again. They do need to do something about the pool/beach chair issue though! Some chairs were reserved for hours with no one using them! We personally watched 4 chairs with no one in them for 7 hours!.

We had an amazing vacation at the Barcelo Maya Palace with our group of 6 (ages 7-75). The resort had lots to do, the beach was lovely (but bring water shoes for the coral!), the food was always delicious. Our only complaint was the shows didn't start until 9:30 pm so it was too late for our children to stay up after a fun day in the sun. The staff were always very friendly and addressed any of our questions or concerns quickly. Overall, we had an excellent vacation and made many beautiful memories

Barcelo Maya Palace was an unforgettable place. The staff, didn’t matter where you were or what you were asking for, staff was there to help at all times of the day. The food was amazing. We dinned out 3 restaurants, visited most of the buffets. All were clean, well maintained and food was excellent. The pools are the greatest I have ever seen. Especially the pool side bars. Now for the Spa, WOW we go on vacation, all inclusive to be pampered, they came thru with just that. All the amenities were right at your fingertips and the shopping was amazing Thank you Trip central and hats off to our travel agent, an unforgettable experience you offered. We will be back

This older resort boasts beautiful manicured landscaping, lots of shade with mature palm trees. A great selection at the buffet and 5 star a la cartes; beef Wellington and filet mignon cooked to perfection. With the additional resorts there was plenty of walking and exploring the many facilities on site including dolphinarium, mall, casino, the option to travel the resort by double decker buses are also available. Service was top notch. Although the rooms were dated, the rooms were very clean and the bed and pills very comfortable. Rocky beach on Palace side but better spots further down the beach.

The resort was beautiful and clean. The staff were always around cleaning up empty cups and trash. The beach was less than pleasant. There were either large toe crushing boulders, or sharp gravel pits at most entry points into the ocean. The buffets were mostly good, but there definitely could be more variety. I found that there was a lack of energy and there could be more activities and engagement for the visitors.

A truly amazing and memorable vacation. Beach, pool, staff, amenities, services and an unlimited supply of amazing food, from start to finish this resort is a 5 out of 5. Families or couples looking to get away, would highly recommend this resort.

My room was cleaned well, bed made, linens changed during my week’s stay, towels always fresh. The services were impeccable, the artwork beautiful, the buffet variety of foods and cuisines mouth watering. The restaurant, Caribe was my favorite! The beach and pool area kept clean and beautiful view of the clear blue waters. I hope to return again soon.

A beautiful site, a great beach and good food . Great people. Process to reserve A la carte restos has to improve. The beach is like paradise. Reservation processes for catamaran and restaurants is very inefficient

A beautiful site, a great beach and good food . Great people. Process to reserve A la carte restos has to improve. The beach is like paradise. Reservation processes for catamaran and restaurants is very inefficient

This is a resort that lives up to it's 5 star rating. The Grounds, Rooms, Pools and Beach were all first class. The Food was the best I have ever had at an All Inclusive Resort. The 3 Specialty restaurants had great food and service. The Buffet for breakfast and Lunch, usually gets old fast. Not this one, such a huge selection and both my wife and I remarked that we had enough choices to change it up everyday. For those who have food allergies the resort prepared a letter that I carried to each restaurant and I had no issues with cross contamination, I struggle with this at Canadian restaurants all the time. Thanks to Jessica B in guest services who explained it to me and provided the letter. Huge resort great for walking and felt completely safe.

This was the first time we booked vacation through trip central, very happy with the service from Beth & Manuela, thank you. The resort is beautiful, huge but very clean, the staff are really nice, helpful. Foods from buffets are tasty & lots of varieties. Room is clean but a little bit dated. Beach with white sands, no seaweeds, so amazing. Overall such a nice vacation so relaxed & happy. We recommend this resort.

Check-in was smoth and efficient, Restaurants were all excellent Staff were happy and friendly, the property was clean and well maintained. Ample amount of lounge chairs at the pool and the beach. Pools are large and clean. Rooms have lots of storage. Beds are firm. Huge resort with 2 double decker busses come every 15-20mins. Lots of activities available on site. Lots of coral and fish at the beach,

The resort is gigantic and very well kept with great customer service. Check in was a little time consuming for us and we had to wait 4 hours to get our two rooms but staff was nice about our original request to get adjacent rooms. I loved the beach and the constant breeze there. The size of the resort also helped me easily hit 10K steps each day and we liked some of the a la Carter restaurants even though it was stupid only being able to book one reservation each day. The buffet food quality was poor but I have high standards.

My husband and family and I just came back from a holiday at the Barcelo Rivera Maya and it was extremely enjoyable. We stayed at the Barcelo Palace and it was wonderful. From the food to the hotel room to the many helpful pleasant staff. Front desk is the only complaint. It is very slow to check in and putting wrist bands on. We loved the location of the Palace with the many kids pools close. The beach was also beautiful and close to the hotel. Our grand kids enjoyed the Barcy children’s club very much. The restaurants were all delicious and had the best service. A very lovely resort

We were a family of 6 travelling to BARCELO Mayan Palace. Your Agent suggested we upgrade to The Palace as it would be well worth it. Last year we stayed at The Colonial. Anyway, our rooms were lovely and spacious although the food was absolutely horrible. Poor selection, some stale food like the Truos and flies sitting on some of the fruit. Service was really bad. We had to pile our plates up as they weren't taken away quickly. The Restaurant barely had anyone in them. So much do that Staff were standing together with no people to wait on. We decided to try the Colonial.Restaurant that was so good last year. Again, poor everything. The ice cream in all places was runny and more like liquid. To he honest, we were so ready to come home and get some good HOT food!! We will not go back again and disappointed we had been encouraged to book this property

I was very satisfy with the hall trip, flights were on time without any issues. The resort Barcelo Maya Palace was amazing, more than what I expected. Since I was at the Palace, I was able to visit the other Barcelo hotels in the resort, they all were great, though I believe the food buffet option at the Palace was the best. The beach access was good, really enjoy swimming in the ocean, I even got to see a turtle while in the water. Saw the dolphins in the resort and went snorkeling on the reefs right at the hotel beach site. Room was beautiful and staff were all very friendly, accessible and polite. I did enjoy all their pool activities, I was doing aquaerobics and Zumba almost every day. I went to the different theater options in the resort. And was able to find nice souvenirs at the Mexican plaza and their retail store. One night I went to the disco and we did enjoy the Latin music in there. All was an amazing and safe trip.

My stay at this was hotel was great, rooms are clean, ac works great, food was good, amenities were great! The pool was always a fun time, clean and tidy washrooms and areas of sitting. Easy to get around on foot or via bus from each part of the resort. All in all a good stay will stay here again in future.

The grounds were meticulous and well lit at night. Loved the covered walkways, fountains, and decor. The pool areas were well designed and had plenty of lounge chairs for everyone in our group. Very much appreciated the shade coverings, hammocks, and quality beach towels. The food was great, with the exception of the seafood restaurant that required reservations, which was mediocre, including the desserts. Most of us didn't finish our meals. The accommodations were spacious and had all the amenities needed.

Our check-in process took 3+ hours, which meant we lost most of our first day. Premium Lounge definitely had its perks though (AC, snacks, bar etc.). Resort was absolutely massive and staying at one gave you access to all of the different buffets, restaurants and things to see which was awesome. We took full advantage with a free pool scuba lesson, as well as paid excursions on a catamaran and jet skis, all lived up to expectations. The snorkeling on site was also great, got to see two sea turtles and a lot of different fish. We did deal with a homophobic incident on our first night and thought the staff could have done a lot better job handling the situation. They called to offer us a perk, but when we went to require it meant signing up for their Resort Club and sitting through a 30 minute presentation. We declined, to say the least. Not sure if we'd return because of a few of these little things, but overall it was a good experience with great, friendly staff, reliable food and a variety of options so 7 days in the same area never got boring.

The resort is one of the best I have ever visited, and I am comparing this to over 10 or so. The beach is good, managed to get some snorkelling in a find the right amount of shade. The rooms are top notch and the contents of the mini fridge are replaced daily. The entertainment was good to great (Circus, Michael Jackson, and the Magic Show), in that order. I thought the Kareoke show would be pointless, so I stayed away. The food in the main buffet was average to good, some dishes were next level like the chipotle beef. The bus between buildings comes regularily and is useful if you are tired, but walking is also doable. As a total score out of 5, I would give it a 4 and would return some time. I also think the resort is very well run.

This was our second time going to this resort. Love the setting and location. Staff are friendly and beach/pools are gorgeous!! So much to do and see. The buffet is too die for. Fresh food and selection for miles. Food is absolutely fantastic all around!! This visit the housekeeping was terrible. Forgot to replace things in our room (mini-bar, towels, body wash, etc.) daily and forgot to clean or room three of the days we were there. Entertainment was disappointing. Was hoping for my kids to see a beautiful Mexican show with Mexican music, instruments, dancing and flamboyant costumes... but they had singers perform barely understandable renditions of Disney movie theme songs that were so boring that my kids asked to leave part way through. Shuttle bus that is supposed to run every fifteen minutes often takes over an hour and made us very late for one of our reservations (feet were too sore by then to run). Don't scrimp on packing your sunscreen. We ran out and it cost us about $100 CAD to purchase one cream and one spray (and two bags of chips) from the resort store. We were disappointed that they didn't recognize us as repeat customers. Other resorts always have... with an upgrade or a little token/note in the room. We will book elsewhere next time due to this and because of the housekeeping and poor entertainment.

We had a great time - loved the room, which was updated and had great amenities. We left a note asking that the air conditioning be left at a higher temperature, where we set it (as they kept turning it down to 20c which we found too cold). Only issue with the room was the Wi-Fi router (?) which had a very bright green/yellow/red flashing light facing the bed - bright enough to keep us awake. We fixed this by draping a facecloth over it to dampen the light. The food was great - especially at the buffet, which also had a nice atmosphere (better than most we've been to) - our favorite was the outside dining space, right beside the ocean. We went to four restaurants, our favorite was the French, followed by the Steakhouse, then the Brazillian. We also visited the Seafood - which was okay, but we wouldn't return as the menu options weren't as good as we'd hoped. Beach was great - a bit rocky at the Palace end, but we took water shoes which worked well. There was sea weed, but the staff were really good at clearing it, both early morning with tractors and during the day with wheelbarrows. Most days it cleared up quickly, and wasn't an issue. Last couple days were stormy, so there was more, but they managed it well. There were loads of beach chairs, and the palm trees have grown well, so there's lots of shade available. We spent time at the pools in the morning, before the spring breakers got there - then we moved to the beach, so had the best of both worlds. Although there were a lot of spring breakers there, the hotel staff managed them well - kept them entertained, and very quickly dealt with any behavior issues. It would've been nice if the dress code was enforced, and also if there was a dress code for women, as some of the outfits were totally inappropriate.

The Barcelo Maya Palace all-inclusive resort is northernmost of a 6 resort property bordering on Puerto Aventuras just south of Playa del Carmen in the Mayan Riviera, serviced by flights to Cancun. The property is huge. It features an extensive oceanfront with sandy beach at the Beach/Carib end with rocky karst at the Palace end which is excellent for snorkeling as turtles and colourful fish abound. Abundant beach loungers are provided shaded by palm trees rather than palapas. The grounds and Mexican colonial style buildings are meticulously well kept. The pool with its swim up bar is very large and freeform with shallow walk ins to accommodate children at the end closest to the children's water park. It's great expanse accommodates animator led activities and a quieter nook. There is a great competition to "reserve" poolside lounge chairs in the wee hours of the morning despite an official no reserve policy. Likewise the adult only pool has a limited number of loungers. There are also Bali beds for rent costing $US15 per day. People are waiting at the pool bar to reserve those before 7:00am. Check in was accomplished quickly and efficiently. The Palace uses the wrist bracelet as the room key so misplaced or de-magnetized key cards are no longer an issue. The accommodations are in 2 groups of 3 story buildings, each with a central plaza complete with fountains. No one volunteered direction as to how to find our room. I had come prepared with a printed map and asked the clerk to mark where our room was and I still got lost. Palace rooms are large junior suites with king or 2 double beds, 2 couches which can be opened to form additional bedding, ample drawer storage, 2 hanging closets with robes, ironing board and digitally operated safe, a mini fridge with juices, soda pop, beer and water, some snack items, and a coffee maker with bottled water. The bathroom entry is via 2 sliding doors. The toilet is a separate enclosure, 2 single sinks overlooked by a large mirror, a hairdryer and a magnifying make up mirror. The separate bath enclosure features a rain head shower and a separate sloped tub with shower. Ample large absorbent towels are replaced daily if required. There are electrical outlets over each night table and a pair of them complete with 2 USB charging ports over the desk under the plasma television. Palace guests have access to 3 buffets and 3 themed a la carte restaurants at the resort as well as the buffets and la carte restaurants at 4 of the other resorts. Upon check in, guests need to go immediately to guest services to make 3 reservations. Thereafter, a guest can make a reservation one per day of stay. The a la carte dining is much in demand and there is much to do about guests being unable to make dining reservations at convenient times at preferred venues especially at the Santa Fe steakhouse and the 2 Japanese teppanyaki restaurants. We were able to seat 4 persons before 8:00pm on 12 of our 14 nights. Our favourites were the Rodizio and La Brasserie at the Palace. We felt that the Palace wait staff was better trained and more personable than those at the other resort a la cartes. At the Palace, one could shoot pool, play shuffleboard, shoot hoops, toss bocce, play table tennis and engage in some water based activity. There was an excellent and challenging mini golf course free during the day located at the Strikers Sports bar which is part of a shopping mall and Mexicana crafts plaza in the central part of the resort. They need to make a better scorecard system and do away with their "hockey stick" putters. There are several extra cost activities at Strikers including bowling and an arcade. Catholic mass is celebrated Sundays at 5:00pm in the chapel located proximate to the Mexicana mall and Colonial Resort lobby. The success of every resort depends totally on the efforts and presentation of the staff. To that end we commend particular persons who contributed to making our stay exceptional. Firstly, Alejandro Pat our room steward who was cheery, thorough and most helpful. Karen Yanez of Guest Services was another cheerful, engaging and most helpful agent of the resort. She worked her magic fingers over the keyboards to arrange our a la carte dining reservations. Despite the number of persons she saw everyday, she remembered and acknowledged persons whom she recognized while away from her desk. This makes persons feel as though they matter. Raoul our server at Rodizio was jolly, carefully and patiently explained all the dishes, answered our questions, was attentive during our meal and made a fabulous Mayan coffee. Jorge and Bryan were bartenders at the adult only pool. I tended to go there for my beverages because they were not rushed off their feet as at the main pool bar. They were always cheerful, eager to please and carefully prepared by drinks. Notes for travelers. There are no face cloths provided. If you require them, bring your own. One must ask for peanut butter at the buffets and ketchup is hard to find. Bring sufficient sunscreen as it is prohibitively expensive to buy at the resort as are snack foods. Improvements that would make the resort approach perfection include an escort to locate your room, night lighting on the beach, some other method of moving guests around other than or in addition to the 2 double decker busses now used. Other free activities such as archery and target shooting with good quality equipment such as at Iberostar. A lazy river such as at Sirenis,

We would rate most things in this resort, a 10….including our room, the staff, all services, the fantastic pools, the visits to the many restaurants and buffets and all bar services. We would rate the beach about a 7, as it is rocky in some places. Entertainment was maybe a 6/7 for us. We are in our 70's so maybe the younger folks might enjoy it more than us. We loved exploring and enjoying all the many amenities of this large resort, but be prepared to do lots of walking .You can visit all the same via the resort two tier bus. We rode this often in the evening just to enjoy the ride. Overall….this is a fantastic resort for couples or families and we would highly recommend it.

We had high hopes for the Barcelo Maya Palace. It boasts very high reviews, particularly regarding the quality of food. It was dissapointing across the board. We've visited Mexico eight times. This trip was the most expensive and the lowest quality.

This was our third visit to this resort. Three times a charm. Nothing but absolute perfection. Will be going back for a fourth time. Apparently I have to talk for 200 characters there’s nothing more to say other than the great fantastic holiday. We had rain for 10 minutes in our 10 day stay. I would highly recommend 10 day trip as you usually eat up two days. During your traveling.

Amazing family resort. Beach and pools were phenomenal. Snorkeling was amazing. Rooms were spacious and clean. Food was okay - need to plan dinner reservations better. Perfect for families and very accessible throughout resort.

We had an amazing time at the resort, lots to do, amazing pools, bars, buffets you can't go wrong. Rooms were clean, staff amazing as well, we would go back! Having access to 5 hotels, and a double decker bus to drive us from resort to resort or walk the long private beach at your leisure.

Resort was clean, the staff were helpful and friendly, pools and beach were clean and beautiful, food was delicious at buffets and restaurants, some food was cold at the buffets, and we prefer hamburgers well done

Beautiful holiday. Thanks for great memories. Only concern is flights.. We had 2 delays and fueling issues once boarded plane . Total 3.5 hours delay on return trip. General concerns for air travel as this is the structural factor to any holiday. We were very grateful that there was no flight cancellations as this would have been very difficult situation in respect to sunwing issues. If careful planning could go into travel either plane or transfers to and from airport as this makes or breaks a holiday and ones wishes to return to any resort. I will recommend Barcelo Maya Palace to friends and family. I'm placing my email address as not giving out personal information unless consent given.

The resort is very nice and easy to get around, we stayed in a premium room oceanfront main floor. It was close to everything the à la cart. Restaurants are very good. The Japanese restaurant and the French restaurant were our favorites. The ocean and snorkelling were fantastic. We could not get a catamaran booked any of the days though you would have to get there by 9 o’clock to book and can only book same day. Our check-in was not great, we had premium level, but it took an hour to check in, and they did not bring our luggage to our room, really the only dumb side for us.

The good stuff...we stayed at the Palace and enjoyed premium class while there. There were 2 Alacarte's that we enjoyed as a large group (7 adults & 3 children). The French, Brasserie and the Italian, La Trattoria restaurants, both provided us with exceptional food and service. There is lots to keep the entire family busy, activities, swimming, snorkeling, including 3 resident sea turtles fronting the Palace. The suite we had 8605, had a great pool view, with a peak a boo patio opening, that viewed the beach. Things that could be better...the house wine. Both red & white are lower end wines. The Champagne is also on the low end of quality. The hard liqueur is good, however you must request top shelf or you will receive their standard supply. The resort could use some quick snack shacks near the beach...just to get a quick burger or hot dog...that's missing. So you have to go to a nearby restaurant if you want something to snack on and take out is not available. There is also no bar service on the beach. During our stay we did not encounter any problems regarding COVID protocol, everything seemed to be business as usual. Some of the servers did wear a mask, but most did not. Travelling to and from this resort is challenging, and can be frustrating as traffic jams are common and wait time is long.

Beach/ocean is fantastic complete with sea turtles! Pools are clean and food is great. Water slide area has a lifeguard too. Recommend the dolphin experience, although the dolphin pool was dirtier than I expected. Pro tip: bring plastic plates so you can take food from the buffet to go! They don’t have take out boxes.

A very nice resort. More matured crowd and kids have their own play area. There is 5 resorts in one. The food is amazing. The resort is very clean. I stayed in barcelo maya palace. I am going to save to go again. We got a free 2.5 hours bus ride to playa carmen a town close about 30 mins to the resort. They offered free scuba diving lesson in the pool.