Although the hotel is a little older it is well maintained.The restaurants are very good and no lineups! what a relief.The food is above avg and the drinks are premium,The Hotel is secure as you need to go thru 2 gates to get there.No vendors on the beach also a plus.A little seaweed on the beach but they have it removed daily.Shows are fantastic Freddie Mercury and Pure Energy being the best.The staff are quite attentive and friendly im definitely going back.

Loved the suite! Awesome food and amazing staff. Just be aware if you are a smoker it can be an issue in Mexico ...maybe quit before you go. Support from Trip Central and communication was awesome....no complaints and only good things to say.

Although this was our first visit to the Playa Mujeres location, we have stayed at the Mayan Riviera location before. The Excellence resorts, no matter the location, are all winners. The Playa Mujeres location is about a 40 minute car ride from the airport and you get to see some of Cancun. It's about 30 minutes by car to the Riviera location. Like all Excellence resorts, the grounds are meticulously maintained every day. The beach is better at Playa Mujeres if that's a priority for you. The rooms are well appointed and those with an ocean view are worth the extra money if that's a priority for you. The 'Excellence Club' upgrade is a good option if your wallet allows. The food at the various eating locations provides a mix that will meet the expectations of most people. What has impressed us the most is the friendly demeanour of all the staff. We have enjoyed all our visits to both the Cancun area Excellence resorts and would not hesitate to return or recommend to others. The popularity of this resort suggests that you need to book early to ensure availability. A first visit is likely to lead to another. :)

Resort was Beautiful and well maintained. Majority of the Staff were Amazing! Few Staff Members felt the need to argue, disagree and down right ignore you. Food at the Mexican and Indian Restaurants were Amazing. Others Restaurants just ok, some just horrible. Main Pools were freezing. Excellence Pool was luckily heated. Beach and Ocean had a lot of Seaweed. Videos of Music being played everywhere…is no longer that way. Evening Entertainment was wonderful especially the Fire Show. Food Truck is gone and not coming back. Concierge was absolutely no help. For the Money spent expected so much more. Won’t return. Will go back to Excellence Punta Cana instead.

Well… I have to say…everyone needs to treat themselves to this resort at least once! The service is outstanding. The restaurants are top notch with amazing dishes to choose from. The place is as clean as Disney World. The staff are all truly incredible. They all really care about you having a fantastic time. The rooms are beautiful and the resort itself is soooo glamorous. You would be missing out not stay here at least once.

The excellence brand is a well-oiled machine operationally. I have been to the one in DR and Jamaica as well. The resort is well maintained and modern. The food is “meh” BUT it depends what YOU are used to. If you are a foodie who likes to go to nice restaurants in your city, this is not the resort for you. The food is a 6 out 10 and that’s being nice. The bathrooms are ridiculous. Open concept to the rest of the room with only a glass door on the toilet that does not muffle any sounds, it actually broadcasts the sounds. You can basically hear everything (and I mean everything) that is going on in there when someone is on the toilet. Total romance killer. Even when someone is blow drying their hair, you will have to leave the room. It’s just such a horrible idea. Oh… and by the way, the pools are not heated which came at an incredible disappointment to many guests.

This is by far the best resort we have ever been to. Everything they had to offer met our standards and exceeded our expectations. The grounds are immaculate, all facilities have been played out with thought and the beach was excellent for lounging and walking.

This resort, like the other Excellence Resorts is very nice, well kept. Staff super friendly and caring. They have sanitizing stations through out the resort, masks optional. PCR testing ran smooth, pretty well organized. Overall I would go back after covid cases lower and restrictions decrease again. A lot more restrictions implemented while away making it hard to decipher what was required upon returning home.

We loved the resort. It was just like the pictures. Grounds very beautiful and the people were so friendly. The Jr. swim up rooms were the best. We enjoyed our stay immensely! A shout out to Oscar and Emiliano who were absolutely wonderful people!

There are so many amazing things to say about this resort. Everything was so luxurious and romantic. we have never experience such amazing service. Frankie on the beach was so great, you never had to get up and get a drink. It was pure relaxation and luxury. The food was delicious, I honestly don’t have a bad thing to say about this resort. We would love to go back. Definitely a perfect honeymoon!!

This resort rocked! From the roomy beach to the amazing g room with private balcony and hot tub overlooking the lazy river I. Building #7 we thoroughly enjoyed living like rock stars for our stay. One suggestion would be the Sunwing rep pick up at airport was hard to find . More signage would have been great. Other than that truly a seamless trip!

The grounds were immaculate; the rooms left nothing wanting. The restaurants are top-of-the table, and the bars have a full range of drinks...many bartenders have their own specialty drinks. Notwithstanding, the aspect that will keep us coming back is the personalized service provided by all staff. And to top it all, celebrating our anniversary, the staff provided extra personalized attention to make our time unforgettable

Awesome everything from service to food. Would definitely recommend. Would definitely return. The grounds were well kept the entertainment was excellent. We ate at most of the restaurants and enjoyed.

Gorgeous grounds and great food! Great concept with the pool spread all over. Bbbbbbbbbbbbbbbbbbb Just ok entertainment at night but that’s pretty normal. Price wasn’t cheap but value was ok. Would go again.

I have been to several adult only resorts in Mayan and this is the best. ( Valentin Imperial, Secrets Marina and Iberostar Grand Paraiso to name a few). The service and food was phenomenal. It didn't matter if you are at the a la carte buffet, beach, or room service the food was amazing. The French Restaurant was the best... French onion soup and filet mignon. The Aroma coffee shop had delicious desserts, sandwhiches,handmade icecream, fruit and juices. It was the little extra touches like popsicle cart, pizza made in wood oven on beach, live entertainment on beach around pool. The only negative was the mosquitoes which was not the resorts fault. The resort did everything they could to get rid of them. I would definitely return to this resort.

Great place for good food and to rest quietly… Could improve on animation (shows and animation by the pool). Rooms, pools and surroundings are spotless and very well maintained by staff who take a lot of pride in their work.

Great staff, great venue, great beach. The restaurants choice is vast and the quality of food was great. We liked it so much we actually bought the very same package to our parents as a gift the week following up our trip. Thanks Angela!

This was a perfect vacation. The service was outstanding from check in to check out. The friendliest most efficient staff I have encountered. The grounds and room was beautiful. The beach is perfect. The food was great.

This resort was remarkable! Every little detail taken care of. Service was over the top. Entertainment was extraordinary! Food was everywhere and very well made. Cleanliness was beyond. I would definitely go back to this resort

My husband and I booked this resort to celebrate our two year wedding anniversary. I can honestly say that from the second you walk through the lobby doors, this resort is PARADISE. From the food to the staff to the hotel room itself, everything was incredible. Our favorite restaurant was Agave (Mexican) - the chicken fajitas are a must try. We booked a room with a plunge pool, which was worth every penny. After a morning of swimming in one of the many pools or lounging on the beach, we'd come back to our plunge pool to relax some more. Our search for the perfect all inclusive resort is over and we cannot wait to come back!!

As usual, the room, service, and food were great - in general. We love this resort and after 25+ trips to the Carribean, this is the only resort I've EVER returned to (5 times now!). We've been to Sandals and Secrets and they don't compare to this resort. It truly is top notch! Our favourite restaurant is Basmati (Indian food) and Chez Isabelle (French). Swim up rooms are a must for us - so convenient! I highly recommend this resort, despite a few minor glitches to report though during our week: 1) We arrived on April 11, 2019, and the resort was at full capacity so getting beds on the Excellence Club Beach was a 6:30am task for my hubby :). By 6:35am there were none left! This was the first time we'd experienced this. Usually, chairs are in abundance but not that week. Even the regular chairs on the Excellence Beach were completely taken by about 9am. 2) We had a swim up room in the Excellence Club in building #7. We had 3 different pool side concierges that week, 2 of which were "in training". The service level was mediocre in comparison to other visits to this resort (we always get this room type). We are used to the concierge coming over to our room as soon as he sees us on our deck in the morning to lay the towels on our sunbed. These gentlemen were 50% of the time, not in their tiki hut at all, or the other 50% of the time not paying attention (either on their phones, or looking down at something) so we had to go over and ask them repeatedly to "make our bed". This occurred several times during the week. We also left our wet towels at the end of our deck so they could pick them up and typically they would do so very quickly and replace wet towels on the bed mid-day. Not these fellows. They simply were not attentive like the previous 4 trips. We were constantly having to ask for towels/service from them. 3) Food at the new Magna was ok but needs some refining. Our "lobster vol au vent" pastry was so over-baked, it was hard like a rock and inedible. A la carte breakfast was just ok, nothing special enough to repeat. Service was slow. 4) The service at Toscana for dinner was horrendous. So slow it took over 2 hours to serve us a simple dinner. We thought perhaps it was just a fluke but our friends went there a few nights after us and the same thing happened to them. Service was awful and VERY slow. This restaurant needs to be under new management because someone doesn't know what they are doing (especially when you compare to other restaurants in the resort).

THIS IS A BEAUTIFUL AMAZING RESORT THE SERVICE IS IMPECABLE THE FOOD IS GREAT THE STAFF IS POLITE AND FRIENDLY THE ROOM ARE SUPER CLEAN AND COMFY I WOULD RECOMMEND THIS RESORT TO ANYONE I HAVE BEEN 2X AND I WOULD GO AGAIN I LOVE THIS RESORT EXCELLENCE PLAYA MUJERES

Our second time and loved it even more. Truly a 10 out of 10. Great service, food, and heated pools. Also, every night has terrific entertainment, including a theatre with amazing shows (always plenty of very comfortable seating) and a large outdoor area with more entertainment before and after the main show.

This was our 3rd stay at an Excellence resort (twice at Playa Mujeres/ once at riviera maya). We have been to the Cancun region about 40 times and have stayed at an array of 5 star resorts. We have rarely returned to a resort so for us to return to the Excellence tells you everything. We prefer the playa Mujeres location- better beach, service, quality of food and newer. Overall, we were most impressed with the service. Typically service tends to diminish over time at resorts rather than improve so we were pleasantly surprised to experience a marked improvement in this area from one visit to another (and it was already very good). The service from absolutely everyone (except one waiter at the Italian restaurant) at the resort was superb (and I don’t say that lightly). Our favourite restaurant was the French and we found ourselves returning every second night of a 9 night stay. The service is first class. Lobster House is lovely for an outdoor dinner given its proximity to the beach. The only disappointment was not being able to dine outside at the Italian restaurant. During the day, the indoor space is used for the buffet breakfast and is quite lifeless in the evening with no ambiance whatsoever and the food is not great. There is also a big step down in service at this restaurant. If one likes group themed dinners, this resort does a great job of putting on entertaining dinner events (note to corporate travel organizers: particularly good for corporate employee events- we hosted 60 people a few years ago and the employees loved these themed evenings). The no reservation policy for restaurants also works well. The coffee shop is terrific and is a saviour for coffee/tea addicts with good snacks and ice cream. Evening entertainment is decent. The Il Divo night was my favourite. The Michael Jackson show should be retired. Finally, I need to note the superb service of our concierge Daniel. My husband had to leave at 9am for his flight and my pick up was at 4 pm. The concierge was kind enough to give me an extra late check out at no charge. This was astounding and because of this consideration, we will be booking another vacation at the Excellence. Final suggestion: for people who like to order wine (as we do), it was somewhat prohibitive with prices ranging from $80-$130 canadian for a decent bottle. The mark up on wine is excessive. If there were more reasonable wines or prices, more guests would order bottles. We noticed that almost everyone was drinking the house wine. The main bar has great martinis made by passionate bartenders. The beach is terrific for long walks as not crowded at all (and no disturbances with locals selling stuff)- very safe to leave your things on the beach chairs unattended for hours at a time. A very relaxing holiday.

Having traveled to many destinations and been at many resorts, I can tell you this is the best ever all-inclusive. The food is amazing (and I am very picky), the entertainment extraordinary, the staff fantastic and always happy (sincerely happy)! I cannot tell you how wonderful this experience was.....I cannot express in words the wonderful experience this experience was!

The hotel was clean, inviting and revitalizing. Rooms are clean twice daily so it’s refreshments restock daily. Hotel staffs, from the front desk, hospitality, concierge and room services were respectful and open. We really enjoyed our stay there.

Beautiful place. The staff is wonderful and very welcoming. The food is good but mildly inconsistent. It could be better. Be prepared that dress code is a very big thing at this resort. Casual elegance is what they call it. Everywhere for dinner besides the outside grills are dress code driven.

The hotel grounds are lovely, and the rooms are spacious and the beach is nice soft sand. That's where the good stuff ends. There are not nearly enough loungers on the massive beach (maybe this is a by-law?) Stressful trying to get a spot instead of being relaxed on vacation. There are no staff clearing chairs, so towels lay out all day so you aren't sure chairs are reserved or abandoned. The WORST is how the staff handle "situations". We were 9 people celebrating a friend's birthday. One dinner at the Lobster House we were told to be quiet. We had just raised glasses to honour our friend. No obscenities, just happy chatter amongst nine people. A staff member told us in an unfriendly tone that we were "annoying the guests" meaning the table right beside us. They moved them and the staff told us again to be quiet. We literally would have had to be silent or whisper. This restaurant is outdoors, was NOT full, and we were not being obnoxious (trust me, we CAN turn it up if we want to)! The second time I reminded the staff that we too were paying guests. The next night the hotel said they couldn't sit a table of nine - that there was no room in any restaurant. However we could "easily sit as two tables of 4 and 5 in any restaurant." After several of us spoke to staff, they finally gave us a table for nine in Toscana and it was fine. We didn't seem to "annoy any guests". Once 3 of us went into the cafe for to-go coffees. We had towels wrapped around ourselves (we were NOT wet and dripping water). While in line, a staff told us we had to leave. Stunned we asked why and she said there is a dress code. We simply didn't know there was one in the cafe. We apologized and asked if we could order 3 coffees and wait outside. "No. You are annoying the guests without cover ups, you have to leave." How about just a friendly "oh ladies, you need to wear cover ups in here." and when we offer the solution of waiting outside, realizing that is an easy, peaceful resolution? There are more incidences but I won't bore you. We were only there for 3 nights. We aren't disrespectful guests. We all travel a lot and have never had this type of treatment. We got talking to another group of people who were having similar experiences and never coming back. We will not be back. We will not recommend this place. We were a group of mostly couples there for a few days (a break from our kids!), yet the trip was tainted by the rudeness and lack of consideration from the staff for THESE guests. Clearly they are not empowered to problem solve or be accommodating to all guests and the manner with which they chose to engage with us every time, was unacceptable.

This was our first time staying at this resort and everything was fantastic! The grounds were massive and the rooms were luxurious and clean. Food is great for the most part and the drinks were all premium nothing was watered down (definitely ask for the top shelf liquor). There was nightly entertainment and endless things to do. They do have a pretty strict dress code for the restaurants so be prepared. Service was great everybody working there were so nice and friendly. Special thank yous to Chocolate roll and DIEGOOOO the bartender for dealing with our drunk asses and making us awesome drinks. Definitely will be visiting again!

Food was great lots of varieties amazing setups amazing activities this resort really keeps u busy all throughout day and night we loved the experience amazing scenery and great service highly recommended

Everything about this resort is perfection. The grounds are stunning and always being maintained. The attention to detail is unsurpassed. The service is fantastic and the staff is extremely attentive. Delicious food and a gorgeous beach. Going Back!

This resort is beyond beautiful! The service is amazing, everyone was very friendly , helpful and going above and beyond to make sure we had a good time. We had the two story room with private pool on the roof, it was to die for!! Such a beautiful view of the ocean from our pool . The food was excellent, lots of options to choose from! We would love to go there again!

This was our fourth time at the Excellence Playa Mujeres (EPM). We have been to other resorts and every time we go somewhere else, we compare it to the EPM. This is our favourite location. Everything about it is fantastic. The food, the service, the layout of the resort. The staff make you feel very welcome and they are so attentive and work hard. The lobby martini bar is the best. Special mention of our mixologist Cesar, and also Tona. They were magnificent, friendly, and very engaging. We had a great time. The Chez Isabelle is our favourite restaurant, but we also love the Lobster House, Grill, and Agave. The wood oven pizza for a snack during the day or at lunch is amazing. We had a wonderful week and look forward to going back!

This is my second time staying at Excellence Playa Mujeres. I went last year on a mother daughter trip and we had an amazing time. This year I came with my boyfriend and he was absolutely blown away by how great everything was. Wonderful rooms (particularly love the shower and the jacuzzi), can't go wrong with a soothing turn down service either. Immaculate grounds and pools- I like how the pools are refreshing. Great food, loved having the fresh pizza's on the beach, highly recommend the Italian, French and Indian restaurants. Surprisingly good bloody caesars! I wish we could go back tomorrow!

We had an amazing time at the Excellence Playa Mujeres resort. The grounds of this resort are absolutely beautiful. The grounds always looked well manicured and nothing looked out of place at the resort either, you would have thought the resort was brand new with how well the upkeep is. The people who work at the resort are very friendly and are always offering you a smile throughout the day. The food was amazing at this resort, every meal was fantastic. From the French restaurant to the Spice restaurant, and the Indian (my favorite). We visited the specialty coffee shop every morning as well for a latte or cappuccino. The sandwiches from the coffee shop were so fresh and tasted amazing! We had dinner at "The Grill" restaurant the one evening which was absolutely fantastic as well. The restaurant is all open and having the evening breeze come in during the dinner added a great touch to the meal and the overall atmosphere as well. The gym at this resort was really good too. I used the gym a couple of times during the week and was impressed with the equipment available, along with cold water to drink and towels for use as well. This trip was fantastic overall and I look forward to returning again in the future. I cannot say enough, how wonderful this resort is. It is at the top of my vacation destinations.

From the minute we checked in the hotel staff could not do enough for you. We did the Excellence Club-not sure if it was necessary as every one we spoke to was happy either way. The food was great at every restaurant. We went doing the Super Bowl and it was so much fun! Would go back in a heart beat!

This resort was simply everything you could wish for. The service was fantastic. The property was so well maintained and beautiful. The staff were very friendly and always near to get you whatever you needed. I can honestly say that we didn’t have one issue or problem with this resort and we have been to many in the area. Thanks again to trip central and Excellence for making this a memorable vacation.

We stayed here two years ago and had a great time then and now. The resort is well laid out and the staff are friendly and courteous. From the check in staff to waiters, servers, cleaning staff and groundskeepers all were happy to say hello. The food is exceptional at most of the restaurants. We travelled in a group and although we didn’t eat all meals together they accommodated us at the breakfast buffet every morning and sat us together. A few people in our group had a meal or two that they weren’t thrilled with but my experience was that all meals met or exceeded expectations. Service is slow at dinner, however, it’s vacation and we had no where to go. The main pool was not heated during the first two days of our stay but by the third it was fine. The lazy river is not heated. The only concern I had was that the mattress. I had a hard time regulating my temperature. I was either melting or freezing. The nights were cool and the A/C was on when the room was made up and the room didn’t warm up on the cooler nights. Otherwise a fantastic experience at a highly recommended resort I hope to have the opportunity to visit again.

First, I would like to begin saying that this was our first time in Mexico, however, we've been to plenty all-inclusive hotels before. Excellence Playa Mujeres completely blew our minds. Even though we found out about the existence of 'Excellence club' (VIP program that grants free beach bag and Bulgari toiletries) upon arrival, there was absolutely no difference in the way we were treated. We were greeted with the cold towel and a glass of champagne and check-in was super quick and we went to our room shortly after arrival. The area is really big, so if you are into hiking, you would have a plenty of routes without leaving the territory of a hotel. Grounds are well kept and very clean. Great variety of free activities. Plenty of restaurants, but we were not able to visit all of them, even though we did not go to the same restaurant for dinner twice. Front desk staff is extremely friendly, hospitable and helpful, especially Andres. Also, we were amazed, that staff were able to remember our names right away and were able to recall the names up until the end of our stay. There was only one minor issue. The way the washroom is placed is a great design idea, however, the semi-transparent door and absence of soundproofing are a poor aesthetical decision if you are staying with someone else. The sound waves bounce off the beautiful marble walls and propagate to the bedroom. Overall, great resort and wonderful staff, clean beach and lots of activities. Would recommend, 9.9/10!

Our stay at the Excellence Playa Mujeres is beyond our expectations. We knew going in that it was going to be nice but we didn’t realize how nice. Everything was pretty much perfect in my opinion. From check in, room, food, service, etc. We had a wonderful trip and could ask for anything more. We opted for the Plunge Pool room, and the decision was the right one. It was private, quiet and the pool was much larger than expected. The room was great. Clean, big and very comfortable. Fully stocked mini bar, with booze, beer, snacks and refreshments. What I appreciated about this resort is bottled water isn’t in short supply. You don’t have ration out your water every day. It was nice to know you weren’t going to get dehydrated. Beach and pool were amazingly maintained. Staff went above and beyond to make sure you were cared for and the surrounding areas were clean and well presented. Our beach waiter was incredible. Very attentive and we were never without a drink. He even brought us fresh drinks when he saw that our drinks got a little warm. The drinks were very well prepared. From margaritas to pina coladas to a fresh cold beer. The local Tulum brand of beer being my favorite. The beach bar grill was delicious. Every day was a different theme, so the food didn’t get stagnant. It was fresh and they took precautions to keep everything cold/warm. Restaurants were a hit. We didn’t have a bad meal. We preferred the Indian and Mexican restaurants but had great meals at the French, Lobster House, and Barcelona. Breakfast is my favorite when Im on vacation and the Toscana buffet didn’t disappoint. Huge selection and well prepared. The Egg cook was the best. Having been to Cuba many times, I can tell you that Mexico, especially Excellence, blows them out of the water when it comes to food. I can’t praise this place enough. The fitness center with cold towels and fresh juice. The coffee/snack bar. The maintenance crew always looking to improve something. The cleaning staff making sure our room was spotless. The wait staff at all the restaurants. The front desk making sure we were doing ok. Everything was great and I cant see rating this less than 5 stars. We will be going back.

FOOD (and service) ranged from absolute 5 stars to 3.5 stars in terms quality. Skip "Barcelona" and "Basmati" and your dining experience will be 5 stars all the way. Special mention to Rafael (French), Irving (The Grill), and Tracy (Tapas) and who wowed us with their calm professionalism and charming personalities. 95% of the staff were outstanding and made for the highlight of the resort - no easy task so major kudos to management. ROOMS were beautiful and spacious. Our garden/poolview room had a nice balcony and jacuzzi. Issue with the 7th block buildings is definitely the noise level that comes from the entertainment - Impossible to go to bed before 11pm as the very loud music would end at 10:45pm every night and sometimes the party would go on after. Guests staying farthest from the main entertainment square would not have this problem. BEACH was not the main draw of the resort - quite small and with lots of seaweed both on/offshore. The main issue for me was the noise from the sea-weed clearing tractor, the bar music, as well as the sea-doos and boats that would run from 9am-4pm. If you swim by the deeper-end of the seaweed before the noise starts you'll catch stingrays and larger fish (1ft+ in length), which I was able see almost every morning. The best seats (most quiet, least traffic) would be taken by 7:30am, with almost all seats taken by 9am. Also, the entire length of the beach is lined up with a row of beach chairs, which unfortunately blocks the views of those in palapas. POOLS were very clean with quiet spots to be found all around the resort at any time of the day. While I'm not usually a pool person when staying a beach resorts, I ended up preferring the lazy river during the day as it was a nice reprieve from the hustle and bustle of the beach. CONCIERGE (and overall management) was extremely helpful and attentive - special thanks to Brenda for helping us arrange for rental car and following up on various requests we had throughout our stay. We had made several comments in their survey and management would be earnest in addressing the issue - perhaps even a little too earnest as we would have several people follow-up with us on single issues, asking how things were. ENTERTAINMENT as far as I could tell was excellent - from casino nights to cross-fit training, Elvis impersonators to spanish classes, ping pong tournaments to cocktail classes; being bored is impossible at the resort. I took part in a few dance and fitness courses that were very well-led.

We stayed at the Excellence Playa Mujeres the week of May 19th. From the first moment we arrived, until the time we left, our expectations were exceeded. The grounds, staff and food were some of the best we have experienced at an all inclusive resort. I would highly recommend this resort and will return.

Everything was stellar Super clean Extremely accommodating Always made sure u had what u needed Food was very good and good variety Beach service drinks etc . Was superb Lazy river was awesome Coffee and snacks were excellent including room service

Beautiful resort. Staff is very friendly, helpful and willing and ready to help when needed. Pools and pool area clean and towels always stocked and waiting to be used. Rooms are beautiful, spacious and clean.

In all sincerity, our stay at this astounding resort had such a profound and calming effect on us, we didn't want to leave. We were treated like royalty (in a most sincere and genuine way) from the minute we entered the premises, until we sadly departed. It is absolutely exquisite in every sense of the word. The service was outstanding!! Never had better. Kudos to management...job well done. Can't stop thinking of the great time we had, and can't wait to go back. Below is what we experienced at the fun loving Excellence Playa Mujeres: a quick and easy check in beautiful, spacious room delicious food lovely grounds clean (spotless everywhere) superb entertainment top shelf alcohol stocked fridge gorgeous pools and beach superior service (always with a smile) plenty of beach towels comfy loungers beautiful birthday celebration (in room and in restaurant) super room service elevators ice machine on every floor top notch security no vendors tons of activities Hope this review convinces you to treat yourself to the best!!! In closing, we would like to extend a big thank you to Nicolle Kirk for the great service she provided us.

As this was our third time at this resort, we knew what to expect and believe or not it was better than we thought. The service from the time we got there to the time that we left was unbelievable. They just seemed to go that extra mile to make sure you were looked after. The food was excellent as well as the pool and the lazy river.

There is a reason 90% of the people you talk to at this resort have been to either somewhere else in the excellence chain or have been to EPM before. They never disappoint and are always looking for ways to make your trip better. Will be going back for a 3rd 4th and 5th time.

This place is more beautiful than the pictures! Grounds were top notch so many little touches that make it a 10, the staff, service, quality of food amazing. There was always something to do, but also many quiet areas to enjoy, lots of musical entertainment day and evening to enjoy. The spa was beautiful and relaxing. Lastly the gym is the best I have ever seen at a resort, my only suggestion would be that they Instal some ceiling fans in the gym. Highly recommend, can't wait to go back!

Had the most wonderful time, a 10 day stay, weather was perfect. Not party people, we were on the lazy river, a nice quiet relaxing place. The pool bar was always hopping if that is your thing. Grounds were very well kept and very clean. Entertainment was really good, although the 'fat elvis' as we called him, shouldn't try to make small talk between songs, a little awkward. (we saw him twice, sang really well). The only thing was the mini bar guy didn't show up for a few days, don't know why, but one complaint and it was back on track... missed my chips.... We felt perfectly safe at this resort. I would return.

Very well kept resort. The beach was cleaned every day & sometimes many times a day. (as needed) Landscaping very well designed. Choices of excellent restaurants The room very well decorated.....excellent bed, nice shower & washroom The equipment very well maintained (bicycle, catamaran, seadoo) Excellent administration as all personel very friendly, always a step ahead of us Paying attention to all details All pools in top shape

This is our third visit to EPM in the last 6 years and we were not disappointed. The grounds, pools, rooms, restaurants and bars are really 5 star. The beach seemed improved this visit likely due to the fact that another resort was built just north of it. They groom the beach regularly and you can tell. All the staff are very friendly. Being only a short 20 minutes to the Cancun Airport makes it excellent as well.

We just came back from a week in heaven at this resort. The rooms are very spacious and modernly decorated, a fridge full if beer , juices and 4 bottles of liquor, daybed on your balcony to relax after a day in the sun and turndown service every night. The food and drinks are top notch. Best thing is no advanced reservations required except for tapanaki hibatchi. The staff are incredibly friendly and take pride in providing nothing but top quality customer service . Multiple times did we have staff and managers ask us if there was anything more they could do for us . I requested a different pillow and had it that day. We had one issue with noise keeping us awake and the concierge addressed it immediately and the following day they gave us a free couples massage for our inconvenience . Wow! We've been to this resort 3 times and will definitely go back again!

The food, service, cleanliness, drinks, garden and ornaments, pools, and bars were top of the line luxurious and excellent! Would go back in a minute and/or try the other 'Excellence' resorts. It's an elegant vacation!

Great vacation over New Years!! Excellent food and service!!! A big thank you to the ladies at the buffet that seated us and knew us by name and all the servers in the restaurant that took excellent care of us and my daughters who were vegans and catered to their likes!! I'd go back for sure and am looking forward to it!!

This resort has found the best people to work here. Always smiling, making you feel special. We were spoiled with attention! Have never been to a resort where I would remember staffs name. Edgar & Carlos at the Excellence pool were friendly and amazing. Sandra, Daniel & Thomas in the Excellence lounge made you feel like part of the family. Best vacation ever. This is a many return resort...can't wait!

Third time at this resort and it only gets better or should I say Excellent! Only one word to explain this place "WOW". If you want to fall in love, stay in love don't miss out on this one. Clean, extraordinary service and food, rrrrr rooms if you get the drift 😉 I really don't know what more i can say.. Did the Sandals, Secrets the other 5 * plus resorts..Hamburger stuff... one last thing you like the premium alcohol there you have it without the cheap pay extras... Also our agent Candice Anger ...such a pro ( Pretty rare these days) All in all a place to experience before ur over the biological hill..Salut!

We spent 7 nights at this amazing resort and would highly recommend it to everyone. The service, food, beach, drinks were all awesome. We had a small problem with our jacuzzi and they needed to work on it for a few hours so they gave us a 1h40 free session at the spa! We will be returning here for sure.

We have been travelling to different adult only, gourmet all inclusive resorts for 5 years We mainly have stayed around Playa Del Carmen or so. It is our first time at the EPM. Our first impression was that the service is indeed, excellent. After 11 days, we are still happy with the service we got every single day. Gwendoline, our efficient and so very nice concierge, Daniel, Wilson, Alejandro and all of our regular waiters, as well as all the ladies welcoming us to the multiple restaurants were fantastic and very helpful. As for the food, it is very good. Not excellent, but very good. We found the plates to be very generous (maybe too generous) and tasteful. I have a food allergy and the staff has been able to accommodate me in the best possible ways. We have been to El Dorado Royale, and we found the food there to be better than EPM. Despite not be3ing excellent, if it is gourmet you are looking for, EMP will meet your expectations. The beach is fabulous compared to other Mexican resorts. The sand is white, there is no rocks and only on one day, did we have a hard time finding some shades and chairs. Otherwise, there is no need to make early towel reservations, which can be so annoying sometimes. As for the pools, there are plenty of them, with lots of chairs and some beds. Some pools are very quiet, where you can completely relax without any music to be heard, where two of them have activities and music. So you can find the mood that will suit you best, on any given day. The rooms are very spacious. The bed is a bit hard, so we ended up asking for a bed mat and we also requested nicer pillows from the pillows selection. Each regular room has a relaxing bed on the balcony, as well as a roomy couch and a jacuzzi bathtub. We never spent so much time just relaxing in the bedroom and on our balcony. That is how nice the room is. Room service is efficient. The menu is somewhat limited and the food is not very tasteful. Unless you really do not want to get out, we suggest you have lunch either at the Toscana or at the lobster house. We are early sleepers and this is where our issues were with the hotel. On our first night, we were given a room on the third floor of the 7th building. The view was fantastic and we were happy. However, at night, we quickly realized that our room would be VERY Noisy at night, because the shows and then the theater show are all taking place in the middle of the resort. Everything stops at 11 PM, but for someone who really needs to sleep at an early time, the noise is unbelievably loud. We then were moved to another building (building number 5), closer to the spa. We were hopeful that the sound would not be as bad in our new room... to no avail. Every single room in the hotel facing the pools and the spa have to listen to the very loud shows until 11 PM every night. Mind you, the shows seem great. But if you need to go to bed early on your vacation, this is not the place to be. We made the best of it, and I will not say that it ruined our vacation. Everything else was so great, that it compensated for our lack of sleep at night. I can see why people come back here over and over again. If it was not for the noise at night, we would come back in a heartbeat. We would recommend this hotel, but we will not come back. Our quiet time at night is just something we really need during our holidays.

This was our third visit to Excellence and it did not disappoint! The food at all of the restaurants was top-notch. The grounds were impeccable and the rooms very comfortable and well equipped. Their newest addition of a Coffee Bar is "excellent"! The best desserts we have ever had at any all inclusive. We will definitely be returning for a fourth visit.

This was our fourth time at this resort in the last three years. The service at Excellence Playa Majeures is second to none. The menus have been changed ( to even better) and one of the biggest changes I have noticed is that the wi-fi is a 100 percent better. We will be back next year this time I will upgrade to Excellence Club because the pools there are heated . You will not be disappointed if you book this resort, that I can assure you .

This resort had all that you would expect and more... great staff, clean, good food. Would recommend to all. Staff went out of their way to assist...very helpful. The restaurants were easy to access and food was great.

The hotel was beautiful. The grounds were gorgeous. The rooms were fantastic. We just had a junior suite and it was lovely. The staff couldn't' do enough for you. Always very helpful. The food was awesome .Dianne

This was our second visit. Staff, food, facility are superb. Beach is white sand and great for swimming. The upgrade to the private plunge pool suite is worth every penny. All spa services include a 1 hour hydrotherapy circuit that is a must do!

We have stayed at a few other AI resorts (Sandals Whitehouse, Secrets Silversands, Excellence PC) and have been on a few cruises. This is by far the best resort we have been to overall. The staff was incredible (especially the waitstaff at the pools) and the food ranged from ok to amazing. Chez Isabelle was our favorite restaurant with Basmati a close second. Our only disappointment was The Lobster House for dinner. Service was not as good as other restaurants and food was just ok. Drinks are great, beach and room are amazing and the resort never felt as full as it was. We have never returned to a resort but are considering it with this one.

Everything was very clean, beautiful grounds and wonderful service. The room was stunning and all of the restaurants we tried were delicious. Overall this was a top notch five star resort. Will definitely book again when there is a promotion available.

THE GROUNDS ARE BEAUTIFUL THE PEOPLE ARE GREAT THE SERVICE WAS EXCELLENT GREAT RESTAURANT FOOD WAS AMAZING LOTS TO DO BEACH WAS BEAUTIFUL LOTS OF POOLS TO ENJOY SOMETHING FOR EVERYONE WOULD GO BACK I WOULD RECOMMEND CLUB CLASS TO ENJOY PRIVATE BEACH FOR CLUB CLASS BUT NOT NECESSARY

Outstanding customer service, friendly and helpful staff, fabulous food! What more can you ask for? Well, just ask for it and it is likely you will get it here. The pools are extensive and there was lots of room for everyone. No lounger wars here! The beach is nice for those who love the beach, with great food and service on the beach. Great live night time music made our evenings enjoyable. The room service is good, high end beverages - just ask! This is a relatively quiet resort, not too young a crowd... and adults only. Restaurants have excellent food and service for an all-inclusive. Do try the French, the Tapas restaurant and the Basmati for sure. The recent addition of a coffee shop is just icing on the cake... we WILL be back!

The resort was just beautiful. The white sand beach was amazing. The grounds well kept. Fun activities. The nightly shows were very entertaining. The service and friendliness of the staff was out of this world. We would go back next year in a heartbeat.

We were a group of 4 female cousins who travelled to the Excellence from January 15-25, 2016. We absolutely loved the resort and the staff! We have vacationed at the Excellence Punta Cana and the Excellence Riviera Cancun, and while all of the Excellence properties are wonderful and offer similar amenities, the Playa Mujeres site was my favourite. The resort layout is compact and everything is within an easy walk. Our (non Excellence Club) room was spotless and the maid and beverage service were excellent. Our rooms were in Building 7, Floor 3 – and this was perfect for me. Yes, you do hear the music from the Café Kafe, but that ends at 11pm. On the evenings when we did not attend the show, we enjoyed sitting on our balconies, having a drink and listening to the live music. We booked the catamaran/snorkeling tour to Isla Mujeres through Seasons Tours (located onsite) and had a great day. We did not rent a golf cart to tour the Island, but just stayed in the downtown area doing a bit of shopping, sitting on the amazing beach and sampling the local food. The Excellence resort offers many daily activities, but I was there to relax and only participated in the bicycle tour and poolside bingo (low skill games match my skills :)). I meant to try the rifle shooting and archery, and I had planned on touring the Kitchen but I just never got around to it. One of my cousins booked the water treatment at the Spa and she loved it. I always enjoy breakfast in the Buffet restaurant, but we did try breakfast at The Grill and through Room Service. The food was great and varied. The Aroma (coffee) Bar is new and was extremely popular. We were given wonderful service everywhere, but these people made a special impression on us. Vilma, Hotel Concierge – promptly answered all of my questions and emails prior to our arrival. Byron – the Porter who helped us with our luggage on arrival and departure. Amerani and Erick – Concierge for Building 7 were both helpful and attentive – excellent customer service. Cesar and Hugo at the Martini bar – always smiling. We nicknamed Cesar the acrobatic bartender  Diego, Vivianna and Cecilia at the Café Kafe bar. Jose, Oscar and Julianna for their great service at the Sol bar. Freddie and Angel at The Grill. Alberto and Rigo at Toscana. Marco at the Mediterranean restaurant. Hostesses Andrea and Monica at the Buffet always remembered our names. And Sofia from the entertainment staff who led the bicycle tour and provided our tour group with interesting historical information. All in all, we had a terrific 10 day vacation, ate too much, tried different drinks, met wonderful people, were the recipients of great service – and we hope to make a return visit to the Excellence Playa Mujeres !

The junior suites are beautiful, the food was exceptionally good, the staff was incredible and the grounds are stunning! The layout of the resort was very nice. The bars and entertainment were very, very good! We had an amazing two week vacation and wouldn't hesitate to return.

The food was great.. Washrooms where always clean and well suppled ... Grounds beautiful .. Staff very friendly !lots of bars.. Lots of activities to do... Beaches where always clean and lots of walking to been done in the beaches .. Golf close by

This resort has ruined me for travel anywhere else. My husband and I travel at least a couple of times per year. This resort far exceeded any other all inclusive we have traveled to. What takes this resort to another level is the staff/customer service and the food. The staff were amazing. My favorite was Tonatich who brought a paper to our table in the morning and often carried our plates to the table. He went above and beyond to meet our every need. Although I have only mentioned him, all the staff were amazing. The hostess at the restaurants knew our names and always addressed us by name. That is impressive with a full hotel of guests. The food in all of the restaurants was amazing. My favorite was Spice, but all of the restaurants were amazing. We didn't get to the Lobster Grill or the Mexican because we had to eat again at Spice, it was that good. The rooms were beautiful and very clean. The fridge was restocked daily and if there was something we needed, it was just a phone call away. When we called and asked for something it was delivered immediately and they followed up within minutes by phone to make sure that it had arrived and was satisfactory. There were no negatives. I can't say enough about this amazing resort and the staff. Thank you for an amazing vacation.

Without a doubt the Playa Mujeres Excellence held up to its name. Fabulous vacation, beautiful beach and pools. Food was outstanding and the staff always attentive and professional. This was the vacation of a life time. From the moment we entered the gates your made to feel special with the landscapes and tropical paradise. Upon our arrival we were met with cool face clothes and sparkling champagne. Once through a quick check in we were escorted through the building by our luggage carrier Brandon who was able to explain the where and when's of our building and directions of everything. Concierge Amurani and Erik were also very accomidating with ensuring that our stay was perfect and that all our needs were met. The restaurants all served amazing meals with a 5 star flare that enhanced the atmosphere to make each guest feel special. At the grill we were met with Martin, Freddie and Angel who made our dining experience enjoyable. Toscana restaurant Alberto and Rigo made our evening with an amazing Italian dinner served with style that befitted royalty. The morning and lunch buffet if you choose to dine there was also just as classy, you were met at the door by Andrea and Monica who again escorted you to a special table and ensured that you had a great dining experience loaded with outstanding choices. All the bars at this resort we were met with friendly smiles and attentive staff. We throughly enjoyed the Martini bar with Hugo and Cesar, each delivering a special form of entertainment with their amazing talent of bar tending and Cesar's acrobatic movements and service. From there we would head for the Cafe Kafe bar outside to be met once again with Diego the bartender, who would always remember your likes, and be served by Virginia or Cecilia the waitresses with quickness and smiles. The Sol Bar near the pool was my favourite, near the hub of the daily entertainment. We were served by Cindy and Julianna the waitresses, bartender Jose. There was never a moment that we didn't enjoy being pampered by the pool. Entertainment was perfect, there was not a day of our 10 day visit that was not for filled. Each area of this resort had something to offer, the elegance of the evenings was my favourite, weather sitting at the theatre or any of the bars music was always outstanding. Events throughout the day could keep you busy if you chose or a pampering at the spa just to relax. I have stayed at the Excellence chain in another country, but without a doubt the Playa Murjeres is the place to make memories and treat yourself to the best vacation ever!

The resort is amazing from the very beginning till our sad departure. We were greeted with friendly staff and shown to our amazing rooms! The rooms are not done justice by the pictures. Everything is in close proximity and the restaurant selections are the best I have experienced in any resort setting. I'm very glad to have spent part of my holiday at Excellence Playa Mujeres and I would do it again with pleasure! Isabel was an amazing waitress by the pool, that needs to be known!

Playa Mujures is a beautiful resort with a lovely white sand beach. The food selection was extensive and we enjoyed every meal. What stood out for us most was the friendly, helpful, hardworking staff!

Everything was beautiful from start to finish. Grounds are amazing !! everywhere you turn something more beautiful to look at ! Pools were always spotless, plenty of places to get away for peace and quiet. Food was excellent everywhere, so many choices... pool, beach, resturant, or your lounger !! Would highly recommend, if you wanted something all you had to do was ask, if anyone says they had a bad time, it's their own fault !!

My husband and I enjoyed every single minute of our week (Sept 26-Oct 3, 2015). Everything was wonderful - the room was super clean and very comfortable, it was always easy to find great food and drink, the beach was absolutely gorgeous and the staff were the friendliest/happiest we've ever experienced! We spent most of our time at the Excellence Club beach and the Gerardo, Alberto and Erik (concierges) and Carlos (waiter) were amazing and truly made it a vacation for us ...not only did they know us by name by Day 2 we could barely finish a drink before another would arrive, they spread rose petals on our beach chairs the day of our wedding anniversary, they brought us dry towels if there was a brief rain shower! We also had the most amazing meals at "The Flavour Market" (where all the servers were amazing and brought us fabulous selections from the menu) and "Basmati" (Iris was wonderful!). This was our 10th anniversary trip and we generally don't spend this kind money to go to a resort, however after this trip we're hooked and looking to save up for our next trip to the resort next door owned by Excellence (Finest Club) with our kids.

With over 6 restaurants and plenty of bars the resort offers many opportunities for creative cuisines and gathering spots. The beach is fantastic and there are many activities to occupy your day or simply lay by the wonderful pool areas and beach to relax!

The Excellence offers all the amenities that one seeks. The images on the website are true to what you will see when you arrive. The staff is friendly, food is delicious and the facilities are beautiful.

we loved the service ,very clean resort ,right on the beach,room backed on to the pool ,fast room service, we will be going back, lots of food choices,very friendly staff...we had a great 25th anniversary! :-)

The Excellence Playa Majeures all round has everything. The restaurants to the beautiful accomodations to amazing pools the luscious green grounds and the best thing I think is the great staff who work there. They have obviously been trained very well, they bend over backwards to satisfy your every request. The no reservations needed for the restaurants is another thing I liked. I highly recommend this resort.

From the accommodation to the food and services, my husband and I really enjoyed our holiday at the excellence at playa mujeras. We took part in many activities and I personally would like to recommend Joe the Aqua fit instructor. I attended the classes everyday. We had a swim up suite far away from the open theatre which we really liked. We enjoy a good walk back and forth to the restaurants and did not care to be close to the action. Our room was quite and close to the spa. We enjoyed morning room service. I am not a fan of large buffets. Every meal we had was excellent and the portions were perfect. Not too small and not too big. There were always lots of lounge chairs and entry of towels by the pools and beach. The service on the ground was constant. We never had to look to far to order a drink. My husband and I do not drink yah much and we would order sparking water with lime. One of our favourite.

I absolutely loved everything about this resort. I he staff are very friendly and eager to please. I will definitely be returning again next year. Carlos at the beach went above and beyond. Hugo at the martini bar was also one of my favorites. Loved everything about this vacation and can't wait to return!

This place is the epitome of luxury! The service was unbelievable, staff was so friendly and helpful, the rooms were clean and beautiful, the food was all Delicious and the pools and the grounds were all very well maintained! Nothing negative to say at all!

Food is wonderful,my wife as allergies all the waiters made sure to tell the chiefs. She ate with no worries,very clean room,grounds are beautiful, every one is very polite, the beach is very clean, we have lots of privacy, everything else was great

The resort and the staff are great. We had a few minor issues at the beginning of our stay but the staff truly went out of their way to ensure we had a great stay. I look forward to returning next year and would recommend this resort to to anyone interested.

From check in to check out this place is amazing. The service the cleanliness the food the rooms the shows. Everything at EPM is 100% excellent . Have been to this resort 5 times now and will be back again and again . BIG shout out to Gerrardo at spice. Best waiter in the world !!

We stayed Jan 10 – 17, this was our first time at an Excellence resort, and we thoroughly enjoyed ourselves. As others have mentioned, it really is the staff that makes the difference. We both have special food needs – food restrictions/eating often for medical reasons and serious allergies. From when we arrived we couldn’t have asked for more. Special foods were made for us, extra care taken with preparation, and staff even checked in after we’d ordered food (before they would serve us) to make sure that it would be okay – just in case. And on our anniversary we got to enjoy the special dinner – very romantic with candles, rose petals, and excellent service, as usual. We loved the no-reservations, no-limitations policy on the restaurants, and only found we had to wait one night (gave us a chance to go back to the bar). The food was excellent – our favorites were the French and Mediterranean, which we went to twice. For us portion sizes were just right - especially the deserts – as I could indulge without guilt! Breakfast most days was the buffet, and we both enjoyed the wide variety of food on offer. Room service was great – we ordered from it every day (at least once per day), normally late at night. We were always told how soon it would arrive (30 minutes was the longest), and it was always on time, or a bit early, and everything was delicious. Yes, the selection is somewhat limited, but between room service and things already in the room (drink, snacks), there was no way we’d be going hungry. We did change rooms – which was very quick and straightforward. We started off in building 7 – right by the theatre, so it was noisy late at night. We were moved to building 3 – the farthest away from the theatre, which was maybe a five minute walk. Or, on some nights at the bar, a 15 minute stagger . . . . We did a couple activities – a day trip to Isla Mujeres, snorkeling, and playing the drums – but that was it – the rest of the time we just relaxed. Overall we had a great time – the beach was the only thing that wasn’t as good as we’d hoped for - lots of seaweed, red flag every day but one. We know that isn’t something the hotel can control, and they did a pretty good job of clearing the seaweed, but we’re definitely beach people, so it was somewhat disappointing. It would be perfect if we could take this hotel/staff and move it to a better beach. But then we’d never leave . . . . :o)

I absolutely loved the Excellence Playa Mujeres! I have been to many all-inclusive resorts, and I have never met such friendly and happy staff. They go out of their way to make your stay perfect. The resort is gorgeous and very well maintained. Loved the rooms! The food was some of the best I've ever had at an all-inclusive resort. We ate breakfast and lunch every day at Toscana, and the menu always changed. Dinner we did at the a-la-carte restaurants and we were never disappointed. We didn't try the Lobster House because we ran out of days. I would definitely go back!

We stayed at this resort over new years 2014/2015 for 7 days. Pros: lots of staff to take care of your needs, both food, amenities etc. Options for breakfast and lunch that aren't buffet. We really liked the French and Mexican restaurant for the best dinners and a la carte menus. The Indian restaurant was fairly decent if you don't get that type of food in your local area. We get spoiled in Toronto with great Indian restaurant choices but by no means was it bad. We stayed in building #7 which was the right distance from the main activities and the pools/beach. In the evenings if you went to bed a little early the noise was no issue from the theatre or the patio bar. Felt very secure and protected for my personal safety. Of course in any location watch your belongings and be aware. The beaches were well kept and virtually always could get a place to relax. It was windy during the days we were there but we were still able to go into the water to cool off. We rented a catamaran one afternoon with another couple and headed to Isle Majueres, which included some snorkeling time and walking around the town on the island. It was a chance to get away from the resort without being on a crowded boat. ( yes crowds on the island) The location is roughly 30 minutes from the Cancun airport, and roughly 20 minutes from the Cancun strip if that's your thing. Cons - minor things Food - Sometimes the staff at the grill for breakfast as more than a little slow. I know I'm on vacation but "today" would be nice to get my order. I would have liked to have seen more fresh fruit offered outside the buffet in Tuscana I personally didn't like the Italian/Mediterranean restaurant called Barcelona, we ate their once and our group wasn't impressed by it's menu. Towel Collection - the staff is regimented about collecting towels off loungers even if you just put them out sometimes. It can be annoying being that over zealous. Guest Tipping - I did find that this time around more and more guests were tipping the staff during the week, people can do as they please but it does create a bit of expectation from some of the staff members. Yes we did tip at some of the special events but not for every time a drink was made. This wasn't the case when we stayed at the Excellence River Maya. Overall - both myself and my wife would go back to this resort anytime we had the money to do so. I rated it 4 stars on value because who wouldn't like something cheaper right. :)

This was our second time staying at an Excellence Hotel, our first was at the Excellence Mayan Riviera. Both stays were great. the Excellence Mujeres is newer but the rooms are slightly smaller. The grounds at the hotel were immaculate and beautifully maintained. We stayed in building seven which is basically in the middle so everything was quite close. The beach area is lovely with plenty of beach chairs and huts along with a small bbq area for lunch and on beach bar service. We were there during the holiday season and the resort was at 96% capacity but it never felt overcrowded and we always found a place by the pool or on the beach and no you don't have to go down at 7:00 am to put a book on a chair to reserve your spot. We would eat breakfast, walk along the beach then find a good spot in the sun or shade and spend the day as we pleased. As an all inclusive cocktails and drinks are an important part of the stay so my advice is to request what brand of alcohol you would like in your drink. If you want premium they have it, you just need to request it. We did notice that there was a definite lack of fresh fruit in the drinks. A few years ago when you ordered a "Banana Monkey" they actually put a real banana in the drink, now it's a pre mix which is disappointing. So we stuck to mojitos with a premium 12 year rum and they were delicious. I do think the resort could work a bit on the cocktails as drinks were inconsistent from one bar to the next. We enjoyed the food at the Mexican restaurant which makes sense since you're in Mexico. The French restaurant was also very good as was Spice. Lunch at the Grill was okay but nothing too special. We liked that you could order chips, pico de gallo and guacamole at any time throughout the day to wherever you were sitting- poolside or on the beach. We did see a lot of tipping going on and this most certainly did affect the service you received as you would expect. But service levels were pretty good even without tipping. Canadians get a bad rep for not tipping as much as Americans however what most fail to remember is that the Canadians are paying more for the same vacation as their American counterparts. And as a final tip- Don't forget anything at the pool or beach which is an easy thing to do after a few drinks. The concept of lost and found is not something they grasp. It's more like lost and gone which we learned the hard way two days in a row. Crews clean up and either keep it or throw it out. And I can't help but comment on the review from the English couple about how this hotel is not 5 star. It's Mexican All inclusive 5 star not Thailand or Fiji 5 Star. But I do agree the amenities were lacking so bring your own soap, shampoo, conditioner creams etc.

WE have stayed at this resort twice now. I wanted something special for our 25th wedding anniversary. The staff went above and WAY beyond to make this the most enjoyable week imaginable. As usual the food, drinks, and grounds were 10 out of 10.

The most exceptional thing about this resort is the staff and their level of service. I have travelled to many 5 star resorts over the last 20 years, including Sandals, and the service here was unparalled. Every single staff is friendly, helpful, attentive, and makes you feel like a VIP. They are really focused on ensuring you enjoy your well-deserved vacation. Rooms were quite nice and well appointed. They were roomy and we had no issues whatsoever. Excellence Club is really worth it: Private heated pools, bars and beach area; Concierge service at each pool; upgraded room service. When we asked them to stock our fridge with only a particular brand of beer, it was done that day. Several requests were executed well and they even followed up with a call to ensure everything was to our satisfaction. Food was also excellent (comparable to a Sandals really). Lots of options and love the "no reservations" policy (except for the Hibachi dinners in Spice). We only had to wait once for 10 minutes... all other times, we were seated immediately. Favourite restaurant was Basmati (best indian cuisine I've ever had!) and Chez Elisabeth (French restaurant). Lunch place on the beach (Lobster House and Steak House) were also really wonderful with lots of a la carte choices (I mean lots) and never a bad meal! Grounds are very clean, well manicured. The only negative was the state of the beach... which wasn't the resorts fault. There is a lot of algae in this area due to proximity to Isla Mujeres. You could not go swimming without being wrapped with weeds. Very few people were swimming in the ocean. In 20 years, I have never returned to the same place twice. This is my first exception. I would actually go back here again and strongly recommend it to all my family and friends. Hope you enjoy your stay as much as we did!

A wonderful R&R vacation spot for couples and adults seeking refined service. Unhurried helpful staff, excellent dinning and accommodations....an oasis of peaceful pampering awaits us upon arrival until we say "until next year".

Great resort with lots of dining options. Friendly staff and well kept facilities. The room service is prompt and the staff will go to great lengths to keep guests happy. We will stay here again! Overall, a great spot in Mexico

We knew for sure we had made the right choice the moment we entered the room. Great adult resort that I would recommend to anyone wanting to visit Cancun and be away from the core but also the shortest taxi ride away. Truly EXCELLENT! Thank you!

Our 4th stay at EPM and it has been better each time. Stayed 2 weeks end of March first week of April. Took the family this year for the 2nd week (3 extra adults) as we wanted them to experience this fantastic resort. We were not disappointed. Although the grounds, accomodations & food were outstanding, it is the staff and their attention to detail which make this resort exceptional. Planning a 5th two week stay for 2015.

MEXICO! Excellence Playa Mujeres was our first all-inclusive vacation destination. It's THE way to travel! This hotel location made us feel very safe. The Hotel was beautiful and intimate. Our room was very comfortable and very clean and the mini bar was always fully stocked. The many restaurants had their own international flair; exceptional dining with friendly, knowledgeable service staff. There was always someone who had a broad knowledge of the wine menu. Bar service was available while we lay on the clean white sandy beach. After a taxi ride to a local shopping mall and an easy ferry ride to The Isla Mujeres for an afternoon of strolling, shopping and eating, returning "home" to cool off in the Lazy River was so refreshing. We played ping pong and billiards during our "down time". Take a nap! Because every evening, top quality entertainment is enjoyed near the outdoor bar, in the theater and there are "special night" surprises! We intend to visit all of the Excellence Hotel locations in the future. The Hotel consists of Every night entertainment

The rooms, grounds, and beach are gorgeous! The staff are all very friendly and helpful. We were originally staying in a room that had an unfortunate view of some major construction, which was very loud at all times of the day. We were so happy with the concierge though, who quickly had us moved to another room on the other side of the resort. They even called the next day to make sure that we were happy with the new arrangements. My husband and I appreciated this very much.

We stayed at EPM the first week of this April 2013 and had a great time. We requested a quiet room in the non-EC section and were placed in building 5 which suited us perfectly. We also contacted the hotel to ask them to reduce the use of scented products/cleaners in our room as my wife has multiple chemical sensitivities. They were responsive and while not perfect, we did receive a call from the Manager of Concierge during the first few days asking how they were doing, and if there was any more that could be done. As has been noted by others, the lobby is heavily scented and this made entering or passing through it very difficult for my wife. Consequently we did not make as much use of the restaurants and shops within it. For the first time, we decided to go with a swim-up room, and this was the best decision we made. EPM has a very comfortable patio, and add to this your own stretch of grass up to the pool edge and you have heaven. It can be difficult to get back out of the lazy river once in, as there are only steps in the area near the Revive Juice Bar (mmmm!). The location of building 5 in early April gave us shade in the morning and then sun from about 11:30 on. So, after breakfast it was an unobstructed beach walk north, then time to sit in the sun near one of the other pools, and back to our swim-up for after lunch with a cooling off float around the lazy river from time to time. We had an amazing time at EPM and would recommend it to anyone. Great hotel, great service, great food and great location