The food at buffet was excellent, no need for a la carte. But we also went to several of the a la carte restaurants and they were great as well, not rushed, not crowded , great food. The staff was excellent all over the resort and willing to help with whatever. The water park was very good and not crowded as well and they had a nice kids waterpark attached to it. The resort was clean, especially the pools. The pools are plentiful and many of them have swim up bars. The only possible criticism is that the bar servers became overwhelmed when something is going on nearby, like a show or activities in main pool. They should add a few servers when a crowd is expected.

Horrible experience will never go back. Management were extremely rude and disrespectful picked on certain races backgrounds and genders discrimination was a big thing I noticed while there at several different parts of the resort including front desk.

The room was beautiful and very comfortable. Housekeeping was excellent and the rooms were very clean. Friendly staff, and resort is absolutely beautiful. The food was satisfactory, buffet had lots of options À la carte's were good. Many pools, lots of shade. Unfortunately the beach was terrible and was not available for use. Seaeweeds ruined our vacation. What is the purpose of travelling to a beach location if you cannot use the beach. It was stinking like sewage I think if the season was this bad, they should have warned us before booking. The Sun wing agent wasn't interested in explaining anything to us or selling us any trips. He said to look at the brochures on the wall and choose the one we like. Normally, we would expect a group session explaining the different options etc. May be he/she has deal with other local travel groups.

Excellent stay! Clean rooms, friendly staff, and great location. Amazing experience. The hotel was comfortable, quiet, and the service was outstanding. Everything was perfect — the room, the service, and the atmosphere. Highly recommend this hotel.

This resort was very well kept including the buildings and daily manicuring of the grounds. All levels of staff were friendly and willing to offer help. The food was amazing and one of the best of all my travels. The buffet for all daily meals had a wide variety to choose from. There was a wide variety of exceptional restaurants to choose from. There were so many pools to choose from.

We recently stayed at Grand Sunset Princess All Suites Resort & Spa. The room itself was beautiful and very comfortable. Housekeeping was excellent and the staff cleaning the rooms were very kind. The trolley staff were incredibly friendly and welcoming. The bartenders were amazing as well — they were always eager to make our drinks and offer snacks, and even when my kids went back multiple times throughout the day, we never felt like we were inconveniencing them. The ice cream shop and buffets were great, and we really enjoyed the food overall. The sushi was surprisingly good and the pasta dishes were delicious. We also had no issues getting sick from the food or water during our stay, which was reassuring. We also met the infamous Francisco, who truly made us feel like we mattered as guests. There were several other wait staff in the main buffet who treated us with the same kindness. I’m actually a bit sad we didn’t get to say goodbye to a couple of them before we left. However, the minibar/drink restocking in the room was inconsistent and our bottled water wasn’t always replaced unless we asked. We also had an issue when calling about loud noise above our room and the call was disconnected instead of the concern being addressed. Another challenge was getting small bills for tipping. The front desk repeatedly asked us to come back for change over several days but then said they had none. We were often told they were counting money and to wait or come back later, but after trying for about five days we eventually gave up because it became frustrating. The ATMs also seemed to dispense mostly large bills, which made it difficult to tip staff consistently. We also noticed that the secondhand smoke rules didn’t always seem to be enforced. This became especially difficult once our family got sick with a cold, as we all have asthma and smoke exposure made things worse. Grounds were kept immaculate, I have no complaints, and they tried their best to clear the sargassum. Also we felt safe, even going to 5th Ave for shopping! Taxi drivers were also kind and patient with us.

Hotel in general was ok, run down but they are working on it.The beach was absolutely terrible. Way over crowded, and stunk like sewage! Very small. Employee's were friendly and helpful. NEXUS GROUP WAS ABSOLUTELY INCOMPETENT! from the time we landed 930pm until we got to the resort 1:00am very unacceptable! I highly doubt I will use sunwing again.

We knew the hotel was being renovated but booked after reading positive reviews. We were pleasantly surprised to be booked into a new room. Beautiful! There were a few hiccups...no hairdryer, which was brought to our room within 30 min, no magnifying mirror, and the biggest one was the shower drain not working properly. We flooded the bathroom the first day but made it through the rest of the vacation by actually removing the tile (why a tile over the drain) and not keeping the shower running while soaping up. The staff was aware of the issues and phoned our room numerous times to check that everything was okay. Very attentive and very good service throughout the entire resort, from front desk, concierge, serving staff, bar staff, housekeeping and gardening. We were in two old a la cartes the first 3 days. On our 4th day the newly renovated lobby, restaurants, buffet and sports bar were complete. It's all very beautiful and modern. We were fortunate to be able to experience all the new facilities. The only disappointment was the beach. It seems the water level has taken away 2/3 of the beach. Not much walking area and many palms have been lost. It was clean, but evidence of sandbags being used was all along the front of the resort. This was our second time at this resort. It was even more beautiful after the renovations. We would definitely consider it again.

Really disappointed with this resort. Mostly because we were not told by tripcentral agent ahead of time that half the resort was under major construction, and the beach reeked. You had one job... Drilling, concrete hammering, heavy equipment metres from the pools and our room ALL DAY is not my idea of a relaxing vacation. The beach was red flagged every day, as it was unsafe due to the seaweed (major piles of it on shore) and extremely strong sewage smell coming from it rotting all day in the sun. Couldn't even lay on the beach without getting nauseous. Our room was filled with mosquitoes and the hotel would not let us move rooms, instead they sprayed the room with some Mexican chemical which reduced them, but did not remove them all, or stop them from coming back. Our swim up room was a dead end due to the construction and couldn't swim to any pool bar. The a la carte restaurants were always in the snack riviera restaurant which is a very poor looking place. Surprisingly the food was excellent tasting everytime we ate. Service by the staff (except front desk) was very good.

It's hard to find the words to describe the horrible experience we had. Our rooms were dirty and not even the rooms we booked. They also weren't togther the jacuzzi outside was not usable and disgusting. We also got covered in bed bug bites the first day. Has to find a doctor for cream. The room service just came and made the bed they didn't clean anything or change the sheets. The food trying to book a dinner was impossible the app didn't work and there was never any room. The workers were very rude and slow. We had no clue for or travelling commute from the hotel to airport there was no notice or anything they didn't take us and we had to pay $125 US for a taxi to get to our flight. We were beyond disappointed especially with the money we spent extra to go this resort that was recommended to us. It was the worst place and experience we have ever had with an all inclusive.

This resort is absolutely beautiful. We booked sunset, but ended up staying on thr riviera side because of renovations. The room was beautiful, and clean enough. The service was always great. The buffet food was always great. The a la cartes were okay. Not my favorite, we tried 3. The beach was great. We loved the BBQ by the beach everyday. One con was we found them a bit pushy right when we got there to talk about excursions and tried getting us to do a time share presentation. We just traveled all day, and kept having to explain we were hungry and tired.

Beautiful resort, great food, clean rooms, friendly staff. Amazing, relaxing vacation. Yolanda in the sports bar made every visit there so much fun. Her huge smile as soon as she saw us made us feel so welcome. The natural conservation areas impressed us, as most places pave over everything. Would definitely stay here again.

It is the best resort we have experienced so far. Many pools, lots of shade and beach chairs. The wildlife within the resort was very entertaining (deer,monkeys,raccoons). Food and hotel rooms very good. The only downfall to the resort is lots of walking and lots of stairs so as long as you enjoy walking (which we did) , its fine. For elderly, wheelchairs or baby strollers maybe not the ideal resort.

This hotel was lovely. Grounds were very well maintained, very friendly staff. Food is good, buffet probably better than the A La Carte restaurants. Great customer service, beautiful pools. Beach a little rocky, bring water shoes and you’ll be fine. Great value for the price.

The hotel was well staffed and the grounds maintained. There was signs of aging but being well maintained. We spent our dinners at the Ala carte restaurants all very different and delicious, very pleasant entertaining and great staff at each. the only complaint I have is enormous and beyond disgusting. The biggest reason for our vacation to an ocean front resort is to float in the ocean and swim snorkel... instead the first day we noticed nothing alive in the ocean in front of the resort and then swam so disgustingly close to three pipes spewing sewage into the ocean. this is happening inside a swimming area right in front of the life guard tower. I have since googled it to find other complaints. I also looked up and saved multiple drone videos showing the spew in the ocean. I have read the many excuses and can tell you that I know its sewage because we got to close. I feel completely disgusted and ripped off of an ocean front vacation as it is implied beach means swimming in the ocean.

This is a very big resort but it's very well managed. The whole place is spotless, rooms, pools, and restaurants. The grounds are pristine. Service in all areas was excellent. Only one small thing my wife didn't like was the rocks at the beginning of the ocean at the beach. It wasn't a big deal and It does clear up further in but better to take water shoes. Beach was beautiful and there were always plenty of chairs available there and at the pools. We had a great time.

Nothing négative to mention about this hotel regarding food and facilities. Rooms are a bit outdated. Two negative points worth mentioning are rocky beach and really too much coatis. They are everywhere, some entering garbage cans, others stealing food directly from plates and even one was seen biting a woman while trying to eat a taco at the pool.

My only complaint is the filthy Beach washrooms. Toilets full of human waste, toilets that wouldn’t flush and no one to clean them. DISGUSTING! You can’t expect people to put up with this filth in a resort.

This was our first time at this wonderful Grand Sunset Princess hotel. I liked absolutely everything. We were met and quickly taken from the airport to the resort. Very clean and comfortable room. Wonderful and tasty restaurants, good beach. Very polite and caring staff. Everywhere is clean and beautiful. There are many places where you can just relax and spend time. Interesting entertainment, especially the fire show on Sundays. Deer, exotic animals, iguanas and monkeys walk around the territory. We highly recommend this resort.

We enjoyed our stay at the Grand Sunset Princess. The grounds are beautiful, the rooms are spacious, and the resort is conveniently located close to Playa del Carmen. The beach is pretty but the rocky bottom makes access to the water a bit painful. The resort is huge and it takes a while to get around so expect to do a lot of walking. It is also obvious that that resort is understaffed so you have to wait in a lineup to get anything from service at the front desk to getting a drink at the bar. Food was as expected at an all-inclusive not terrible but not very good either. Getting a reservation for the a la carte restaurants is harder than getting Taylor Swift tickets so you will be eating at the buffet a lot. This resort is showing its age and looks a bit tired. The bed was not very comfortable, the TV in our room belongs in an antique store, and the fixtures are worn and tarnished. Staff was not as friendly as other resorts we have stayed at in the same area.

We thought it was great, especially for kids. Enough food variety. Swimming pools, buffet and beach were good. Animals at the resort. Entertainment was great, Aladdin and Horror show. Taco bar and hamburger grill, food at the beach was good. Room was cozy and worked well for my 9 and 11 yr olds. Perfect for families

This was our second time at the Grand Sunset Princess staying in the Platinum area. We love the layout of resort. We did a morning and evening walk from one end of resort to the lobby early in the morning or after dinner. The early morning walks were a highlight as that's when we saw the most wildlife (deer, cats, agouti, coati, spider monkey's, birds and of course the iguana's. We even managed to see the turtles under the bridge on route to the Chillout area). I wish people respected the rules and didn't feed the animals. We never had any issues with the animals bothering us but saw a family at the burger grill by the pool who had an issue. The kids were waving their food around at the coati's and calling them over with the parents doing nothing about it. The coati's then went on the table and stole some food. So the mother got upset and threw a sticky drink at the coati's and kept trying to smack them. So it was entirely their fault but the animals get blamed. We loved the Platinum lounge for snacks and a tea before bed, and the Platinum beach area. We didn't do the towel game and still had plenty of shady options. The breakfast buffet close to the Platinum area was also wonderful so we didn't have to trek to the lobby first thing if we didn't want to. The room service was just ok this time. Our last stay in 2018, it was exceptional. The coffee however everywhere on the resort was delicious. The rooms, as I've read with every resort on every review even if a luxury 5 star was a bit tired, but very clean. Housekeeping and the fridge refill person did a wonderful job each day. We had dinner at La Vaqueria was delicious. Sinahi was our waitress and she was very sweet, attentive and professional. Mama Mia was also a hit with waiter Jose. Again he was professional, kind and very attentive. We ate at the buffet and sports bar the rest of evenings as we didn't want to worry about being somewhere for a reservation at a specific time this trip. The buffet's were pretty good overall. We enjoyed everything for the most part. Anything we didn't like was because it was our choice to try something we weren't familiar with. The beauty however is that you could go back and get something else. I never did understand why people in their reviews complain about the food not being hot. The food is hot when you scoop it onto your plate, but how on earth is it supposed to stay piping hot as you are wandering around piling more food on your plate, then getting to your table to finally sit down to eat? Not sure what miracle they are expecting here. We usually started with cold food on plate first & hot food right before going back to our seats & found it stayed relatively warm enough. Enjoyed the Taco cart and burger cart by the pools for daily lunch. The beach was wonderful, we enjoyed wading around with the pelican's diving for fish super close to us. The drink service was good. If you walk towards the lifeguard tower, then into the water, it's quite sandy there with no need for water shoes. The staff all over the entire resort were warm and friendly at all times even if they were very busy. We will definitely stay here again and would like to try the adults Villa section.

Love this place- every type of food/beverage you could want. Beautiful grounds that are well kept and lush. The coati, iguanas, deer and monkeys are all a treat to see- sometimes invasive but not if you remember the rules! The staff were friendly and helpful and took the time to greet you warmly- in the bars, restaurants and the hallways. It was our second time here at the swim up room. These are amazing- best bang for your buck for sure!!!

Overall decent resort. It’s massive and gets busy on change over days. Lots of pools, bars, and activities for everyone. The food and a la carts get the job done. There were lots of free hand pours for drinks. The downsides are the coatis who are cute for a day and then get annoying. We also encountered alot of cockroaches one day outside our room. The staff must have sprayed and never told us. Never really saw them afterwards though.

This was our second trip here. First one was March 2020 when Covid was declared and now this one. Friendliness and service in the Buffets was not a memorable as our first visit. Grounds are beautiful. The rooms and interior spaces are tired and need some upgrades and sprucing up.

Service was amazing. If we were missing something in the room, they would bring it inside 15 minutes We really enjoyed our swim up room! It was very convenient. The weather was great for the first 4 days, then it rained but we were still able to go swimming. It was difficult to book the A la carte. It had to be done on our phone & allowed to book only 2 days in advance. The entertainment was good. They had a silent disco on our first night. That was a lot of fun!

Pros: - Huge resort. Some might not like that, we I do as I don't feel as confined when at a smaller resort - Gardens were nice, although not as nice as other 5 star resorts we've been at. - Good drinks. Corona available both in cans and on tap. Modelo was the other beer available on tap. - Attentive staff around the pool to take your order for drinks - Entertainment staff were great in the pool (our son loved playing water polo) - Lots of wildlife. Deer, monkeys, mexican racoons, birds on a daily basis. Cons: - We all got tired of having the same breakfast buffet each day. - Food is OK, not anything close to what you'd get at a Karima resort. Food was rarely hot, just luke-warm. - Beach was nice but always smelt like sulphur - Foam party was at the beach. We like it better when at the pool - A la carte reservations are a pain in the ass. You can only book up to 2 days in advance - Our hot water in our room wasn't very hot - Occasionally, you could smell old urine in the room. It was quite nasty at times - Nightly entertainment was average - Wet/slippy signs were everywhere. Instead, it would have been nice if the cleaning staff mopped up the wet areas. Other thoughts: - Tacos and Hamburgers stand were the best option for lunch. You're only other option for lunch is the buffet but as its the same food every day, you get sick of those options and the food there isn't great. However, be prepared to wait in line at the Hamburger and Taco stands. - For us, the biggest disappointment was the urine smell and the quality of the food.

We were a group of five staying the week of November 26th through December 3rd. All in our 40's and 50's. We had swim out rooms again. The resort was very accommodating placing our rooms together and in the area we prefer, we had room 3006 again. The rooms are great, plenty of hot water for showering, comfy beds, AC that works almost too well. Our tv had some weird blotches on the screen but we weren't in Mexico to watch tv. We went to a few a la carte's over the week, we did the Steak House, which was okay, not great, not terrible. Miso, we were in the Thai section, I really enjoyed my meal and the atmosphere. We also went to Mamma Mia twice because our first time was so great. The second time was just average. I guess the server makes all the difference and the first time we ate at Mamma Mia we were served by Mariano, he was fabulous and just made the evening so great for us, he was warm, friendly, fast and efficient, offered to take a photo of our group for us. We only went to one of the evening shows while we were there, it was to see the Horror Show. I really enjoyed it and the lead singer they had, her voice was amazing, when she sang the Phantom of the Opera, it gave me chills. We would have loved to see the Fire and Ice show but missed it because of an a la carte reservation. C'est la vie, there is always a next time. The grounds were lovely and well tended. We loved seeing the animals everywhere, iguanas, coati, deer, monkeys, birds, just fabulous. The beach was also in better shape than it had been the year before. Meaning there was a lot more beach area, I think the year before storms had washed away so much of the sand but it's back to normal now. I did end up catching a cold again on vacation, word of caution, always bring cold medication with you. If you have to buy it at the hotel store, after conversion, my bottle of cough syrup cost me $27 Canadian. We found the price of everything very high, excursions we thought were so high we opted to just stay at the resort. Also, the airport, holy cow, so expensive, makes the food on the Sunwing flight seem like a bargain. At the Cancun airport we bought two ready-made, wrapped sandwiches, just turkey, cheese and lettuce. Just a regular sized sandhich you'd find at any gas station, end up costing us $41.90 CDN. One issue we encountered at the resort, people feed the wildlife and then they mooch and raid your stuff looking for food. When you have a swim up room, you come out of your room via the patio door, there is no way to secure the patio door when you leave your room that way. Which isn't a theft problem because you're usually in the pool right in front of your room so you can keep an eye on things. One day my boyfriend and I had waded over to the swimup bar to get a drink. My sister was still sitting on her patio and heard our patio door open. She assumed it was the maid making up our room, then she saw a coati go running past with a baggie of granola bars. She snapped a few photos and then took the baggie back from him. He ended up getting one granola bar. They are like raccoons and very good at opening the doors. I guess the maid had been making up our room and when she saw the thing in our room she chased it out and then closed and locked the patio door. So we were locked out of our room and had to call the front desk to let us back in. So my word of advice is to not leave any unsecured food items in your room and to always keep your room card on you. Over the week others were also locked out for the same reason. One woman said her husband had been napping during the day, when she entered her room her husband was sleeping and the coati was sleeping at the foot of the bed. So be vigilant to ensure they don't nab anything from you. Overall we had a lovely week off. The resort is fairly large but easy to walk. We were getting about 11,000 steps in per day. Every inch of the place is beautiful. We'll be back for sure. It was our third time there. It's a good value for what you get.

Was my second time there and We had another wonderful experience!!! Service from Ady and the bartenders at the Villa pool could not have been any better!💛 Rooms were beautiful and always kept clean and there are lots of food options! Everything was perfect and we can't wait to go back again!

The beach was great no problem finding beach chairs at all. The pool area was also good but not enough chairs in the shade so we didn’t really use that area. Really great nighttime entertainment, and lots of things to do. Food was mediocre though the Italian restaurant was good, but the service in the Thai restaurant was terrible Could just have been the people working there the night we went though. Our room was on the third floor and overlooked the gardens which was amazing. Nice big room clean. If only the food was better at the buffets and it would’ve been perfect

Hospitality , entertainment, cleanliness , pools , rooms were great. Beach was okay, but expected . Food was not good , disappointed with the food . Al cartes were not good at all . Stayed for 7 days.

This resort is underrated. The grounds are beautiful, everything well maintained. Plenty of pools over the whole resort. They could use a few more shaded areas. Food was excellent and the staff were very polite and helpful. The beach was good but like most places in the Caribbean the see weeds was hard to control. All in all a great stay

It’s been 3 years since our last vacation so we decided it was time to go on a vacation. We booked this hotel last minute. I was happy with the hotel. The food was good, the bartenders were willing to make nearly any type of drink you asked for (though in my opinion there should be more bars down near the pools and beach as several times the line ups were quite long). I was lucky to get my hubby and I booked into A La Carte restaurants for our dinners but that’s because it was only 2 of us, I wasn’t picky about the times we got. I could see that this would have been more difficult to do if it was a larger group. If you aren’t on your phone exactly when booking times open then you’d get nothing. The resort was full and busy and I felt the staff were trying hard to please, making drinks as fast as they could, etc. a few times it felt like a few extra staff would have been helpful in the buffets as they ran out of some items and it took a long time to replenish and not enough waiters/waitresses to serve coffee, etc. Other than that observation, we enjoyed our time there. Nice pools, great food and drinks, nice sandy beach, clean resort. We loved the monkeys and “Mexican Raccoons” running at will, as well as the nice sculptures and walking path throughout.

This was our second time visiting. The grounds are beautiful with so much to discover as you take a leisurely morning walk along the walkways lined with huge palm trees and beautiful shrubs and flowers. The beach took a hit from storms I think but it’s better than I remember it. The slope is more gradual and no rocks at all. Seaweed was a problem every morning but they worked diligently to clear it away by mid morning. We could choose to join the many activities provided at the pools or beach or relax on our swim out deck which lead to a quite pool where we could watch the monkeys swing in the trees. We even saw a deer one morning. The only concern was the Koties were very friendly, and would like to visit all the ground floor decks in our area because one of the guests kept feeding them. Not a good idea! Staff were very friendly. The food was good especially at the restaurants. Hand sanitizers were available at all entrances and exits to the dining areas and lobbies. Some staff wore mask in the dining areas or bars but not all. I felt safe from Covid because of the way the main lobby and entertainment area is open to the air with a roof covering most of it. You are basically outside 95% of the time unless you are shopping in the many shops available or dining in. I have to say I did not hear any coughing on this trip at all! What a pleasant surprise.

Fantastic resort, the grounds, room, a la Carte restaurants were top notch. The only negative thing was the stinky seaweed at the ocean beach which the grounds crew did their best to clean-up on a daily basis.

Everything was clean and well maintained, from the grounds to the rooms and pools. Super service and despite being March Break not crowded or too busy. Only regret is that we couldn’t possibly do it all!

I recently took my two oldest and myself to the grand sunset princess. We stayed from March 9th-17th. The resort was beautiful, the grounds were gorgeous and there was a lot to see in regards to wildlife. We saw monkeys, a crocodile, a deer and local animals as well. The food was great, something for everyone although it was very difficult to book the a la carts, and when we were able the earliest time was after 8pm which is a bit late with two young kids who have played in the sun all day. But we utilized the buffets and the sports bar which had some great snacks, sandwiches and entertainment. The chill out snack buffet was our favorite for breakfast, as we arrived nice and early before it was crowded. The staff at that buffet were lovely and it was considerably smaller than the two at the main resort lobby area. We loved it. The pools were great, although guests saving chairs the night before and well before dawn got a bit frustrating as having small children, shade is necessary in the intense heat. We made it work, and found shaded spots when needed. I was warned about the seaweed and it was exactly what I've read from others. Awful. The water was mucky, the seaweed went out at least 30 feet and it was next to impossible for the staff to keep a section cleared. But we did still enjoy a few trips down to the ocean. A special shout out to Maria Gordillo in the sports bar who works her tail off while always smiling, thank you for everything! Thank you Jennifer, for helping us book this much needed trip. Our family needed this on so many levels and it's filled our hearts with joy and memories.

Over all was a very good experience. Was our 3rd vacation in the area and by far the largest resort we've ever stayed at. The staff were all wonderful, though often it felt they were understaffed, especially the poor bartenders stuck with never ending lines or the servers during meals with full or near full capacity. No ridiculous issues regarding covid restrictions. Unrelated to the hotel, Sunwing did not provide onboard entertainment unless you brought a phone or tablet. We have 2 small children and do not travel with any phones or electronic entertainment, so that was unexpected and a bit of work, but our boys handled it and we survived. They also did not provide a meal, which also was unexpected. Then our first flight was delayed by 6 hours due to operational issues - they messed up. We received $20 vouchers for that.... Everyone I talked to will never fly Sunwing again.

This resort is very clean, has friendly staff and so many activities for the whole family. This is our 3rd time and we would go again in a heartbeat. Beautiful grounds, so many pools and a large beach to enjoy.

I stayed at this resort from January 21 2023 till January 28th 2023. I have to say the grounds are just beautiful. The resort is giant and it takes about 10-15 minutes to walk from the lobby of the resort to the beach depending on your pace. If you like to walk a lot then this resort is for you. The rooms are out dated and there is no usb ports to charge your electronics. The furniture is old and worn out. The couch has seen better days. Two of my pillows smelled like puke and when I told the maid she said she would bring me new pillow that never showed up. As for the cleanliness of room it was excellent for the first two days but then the third day my room was not made. I had to leave the sign out on the door handle for them to make my room. The resort is showing signs of ageing and could use some work. You can tell it’s quite worn out. The food at the buffet was just ok. Nothing fancy. They keep it very simple. The distance to playa del Carmen will cost you 20usd and the taxi will try to rip you off for 25. Next time I’m renting a car as it’s just much cheaper to get around. The beach was very small at the resort and every morning there would be a bunch of seaweed washing a shore. They do clean it up but it’s a very tight beach. Personally I will not be coming back to this resort as I’ve stayed at a much nicer resort for same price. The staff is very nice and welcoming but they expect to be tipped for everything. The entertainment was awesome! The dancing the shows the lights. Very nice! Don’t try to pet the wildlife as one of the guests got bit and someone’s beach bag got dragged into their den. I know this is not the resorts fault but I had some loud and rowdy neighbours couple doors down that would not shut up! They were so loud singing their tunes and being obnoxious. Then new neighbours came and all they did was fight and argue (couple problems) it was all in French and it was just sad that people can’t just enjoy each others company and have to ruin the peaceful aspect of a vacation for others. Suspect lack of class in some of the guests.

Travelled to Grand Sunset Princess the week of December 4 – 11, 2022. Our party had six people, two couples and two singles. Age ranges from 28 to 53. There was my boyfriend and I, we’ve stayed at this resort before, my sister and her boyfriend, our friend Mike and my sister’s son in the third room. Overall, I would highly recommend this resort to anyone, the grounds are lovely, there is a lot to see and do, lots of pools, lots of restaurants, ample wildlife to see. I will return again as soon as I can find a carrier that is NOT Sunwing. Our Sunwing flight to Mexico was delayed 3 hours. The plane was available, they just had no staff to fly the plane. It’s frustrating to see your plane sitting there for hours when you know you should be in the swimming pool already. Unfortunately, Air Canada has a monopoly on Pearson and won’t allow Sunwing to use Terminal 3. So, if you ever see on your boarding pass gate B26, that means you go to B26, cram into a tight shuttle bus, it ambles across the tarmac, down a tunnel under the runways, comes up in no man’s land and you end up at the Sunwing terminal. There really isn’t anything to do in that terminal, one sandwich shop but that’s about it. I’m fairly certain it was on that cramped shuttle bus, that I contracted a cold which developed on day two of the trip after which point, I spent the remainder of the week in bed sleeping. Since our flight was delayed, we ended up landing at the Cancun airport later than expected which worked out in our favour as there was no line up to check in when we arrived at the hotel. We got there in the evening and check in for our three rooms was very quick. We ended up in rooms 3006, 3005 and 3003. I guess someone had checked into 3004 before we got there. All the rooms were lovely, we had upgraded to have swim out rooms. We booked about six months in advance as we really wanted a swim out room. They give you direct access to the pool, a nice quiet area that runs past all the swim out rooms and is also connected to the main pool so you can swim over to the swim up bar if you wish. My sister was in 3005, there was some damage on the floor where previous guests had dragged the furniture around. So, I guess cosmetic updates to some rooms would be in order. The rooms were comfortable, I enjoyed the bed and the pillows. I thought the TV was a little small. I know, it’s paradise and who cares about tv (except I was sick almost the whole week so the tv was my only entertainment). Our shower set up, also in my sister’s room, was a little problematic, the seal around the shower door doesn’t really keep the water in so the entire bathroom floor would end up wet. I can see some room for improvement there, it would mean we’d use less towels to mop up the mess. The mini fridge in the room was stocked well, lots of water, soft drinks, and beers. And once a day someone would stop by and knock to see if we wanted anything extra for the fridge. My sister’s boyfriend locked himself out of the safe and had to have maintenance come open it for him, they were fast and friendly. I also had room service one night in the room, prices were reasonable. Another area for improvement might be the wifi. It seemed to work only sometimes in our rooms. My friend seemed to think there was a limit to how much internet you could use. Again, it’s paradise who needs to surf the net, but my point is, the resort wants you to book all the a la carts on their app, you need wifi for that. The Layout: Is great. Everything is relatively flat so it’s good for people with bad knees like me. Yes, there are three storeys to the resort but there are elevators, one behind each lobby and at the opposite end closest to the beach end of the property. The resort is really like two resorts side by side. You’ve got the Grand Riviera Princess and the Grand Sunset Princess. They run parallel to each other. So if ever you think the lobby looks a little off from what you remember, you might be in the lobby of the other resort. They look like mirror images of each other. The great part about this resort is that you’ve got options on how you want to get around. If you like the scenery, walk in the centre of the two resorts, the paths are lovely and landscaped, lots of critters to see and beautiful plants. If it’s raining and you don’t want to get wet, you can walk through the ground floor of the resort, and it’s completely covered as it winds its way past all the hotel rooms. And if you are lazy like me or under the weather, you can catch the trolly. It runs 24 hours a day. You can catch it behind the lobby, ground floor behind the shops. That’s the main trolly stop, it runs back and forth from the lobby down to the beach area. You can also walk on this path as well and flag down the trolly whenever it goes past, they ask which room you’re in and they stop close to your part of the building. If you are checking in or checking out, you can also request a smaller cart to bring you and your luggage to your room or back to the lobby, just arrange it with the lobby. Restaurants: There are two main buffets, they are right beside each other, one is orange, one is green. They serve the same thing as each other so it doesn’t matter which one you go to. They are on the Riviera side. Most of the a la carts are all above the two buffets, so it’s convenient having all everything together. Also in this same area is the spa, gym and disco. And a sports bar with pool tables and great burgers. For breakfasts if you don’t want to trek all the way to the front of the resort for the main buffet, each of the two resorts also has another buffet that is open for breakfast, it is close to the pools and beach. These little buffets also are a la carts in the evenings. Booking a la carts, they want you to use the Princess app too book. Here is my beef with that, it will only let you book for the room you are in. IE, I was room 3006 and I wanted to book for all 6 of us that were in our party, the app would only let me book for 2 because that was how many people were registered to my room. If you want to book for a bigger group or for multiple rooms, you’ll still have to go up to the lobby to the concierge table and book with them in person. There is room for improvement for the resort to upgrade the app so you can book for larger parties. I can’t speak for the actual food at the a la carts because I never visited any because I was sick. I just made it to the buffets a few times, it was okay. I’ve had better but I’ve had a lot worse too. The resort offers a shuttle that goes into playa del carmen a few times a day. It’s cheaper than taking a taxi. I recommend taking the shuttle to Playa and then taking a taxi back to the resort when you’ve had enough shopping. Our friend Mike ended up with lots of bug bites. Not sure what kind or where from. I think he was the only person in our group that went to the beach so that might be the issue. Don’t forget to pack your bug spray in case. The other five of us never got bitten by anything all week. Perhaps Mike is just the tastiest. Of course, he was also the one that ended up pooped on as well, not sure if it was a monkey in a tree or a bird. Do keep in mind that there is a lot of wildlife around so keep your food locked up tight. I saw the coati’s grab people’s bags and run, I’m sure the monkeys are the same. The cats and iguanas aren’t quite as bold. The trip from the resort back to the Cancun airport was painful, there is construction going on and it’s very slow going. Our return flight home was also delayed by 3 hours and even after we landed at Pearson and went through the crowded shuttle thing all over again, the baggage carousel wasn’t working so that was another hour. I was sick and tired and vowed to never again travel with Sunwing. As for the resort, I definitely need a do over on my vacation and am already dreaming and planning on when I’ll return. It’s a lovely resort.

2nd time at this resort. Was as good as the first. Clean, well-maintained, Food was great. Rooms very comfortable. Staff very pleasant and helpful. Beach was good. Some storm damage (I think) but still fine.

I almost died and fainted on the airport floor with the horrible food poisoning from the hotel teppanyaki fish. The airline won't allow me to fly unless I get an emergency doctor's approval to fly which cost me money for medical bills, hotel, taxi, medicine etc. The airport to the hotel, the taxi driver charged us $62 usd but from the hotel to the airport was only $23 usd. The overall resort is pretty good and this was my second visit to this resort. Very impressed with how clean they are and the food at the buffet was fresh and good overall.

Rooms were OK,but the WiFi in the rooms can be improved. The beach front is almost eroding for the resort we chose. Lots of stones and pebbles. The beach during night is poorly illuminated. These days many people are vegetarian and hence some more.menu for these people is required, specially if it cod be for Indians and S.E Asians

The Hotel was very clean,all the floors very shining marble.the food was good so many choices of deserts and fruits.The service was good and punctual. The staff was very courteous,they all spoke English.I would go again next year.

We where there in 2016 and bought the Platinum Pkg, we where so please , Hence we recommended to our daughter who also went to the resort. So after Covid, we decided to go again, wow, what a change, the beach has been washed away and the water is certainly not clear and you have to navigate the rocks when going in, so water shoes would help. Our room had big holes in the wall and mildew on the wall as well, we did complain the next day and moved to another room, for all of our inconvenience, a cheap bottle of champagne was delivered to our room which we never drank. There is not Top Shelve liquor as advertised for Platinum members, Absolute was the best Vodka they had and no Jamison. The food went way downhill as well since 2016, it was like we where in Cuba, the only thing you can get by the pools close to the Platinum area was Taco’s unless you went to the beach No potato chips or any munchies in your room, And in the main store , a bag of potato chips was $8.00 US The À la cart dinners where cold, Premade and average at best , believe me, they rushed you out within a hr tops, we had a Gala dinner for all Platinum members that was advertised as a Surf and Turf, which turned out to be one cold shrimp and a steak that there was no way a sharp knife could cut. All in all, we will not be going back, All the plus side, the grounds where amazing clean and beautiful

This resort is large but they do have shuttle that takes you from one place to the other I would recommend this resort to anybody we had a fantastic week and I can’t wait to go back… The only downside was the timeshare that they get you as soon as you enter the resort

The resort and grounds were great. The food was very good. We have been here before. I only had 2 things that were alittle disappointing. There should be an adults only pool area and the theater for shows was too contained for covid. Many places have outside shows, but this resort does not.

This resort was awesome! Even though it was large and my fiancé and I are first time travellers it was easy to navigate. The grounds are immaculate, the service was also perfect, the food was amazing. During our stay we always had Adrian wait us for breakfast and dinner and was very efficient at his job. By our area of pool we hung out at we had Rudy the lifeguard who was always around to make sure we were doing alright. We had a great server getting our drinks at the pool when we weren’t at the swim up. Then when we were at the swim up we had Fernando the bar tender help us and make us special drinks. I would come back here again in a heartbeat! We loved it.

We had a great relaxing trip, we loved the a’la carte restaurants especially the steak house and Italian, we were disappointed in the Mexican which I expected to be fantastic considering it was Mexico. We had a junior suite and was happy with our room no issues what do ever.

If your looking to get your steps in you have come to the right place. The hotel is huge. Which means when booking resturants on the hotel app give yourself time to get there. We recommend booking the room with the pool if you love to swim. The the food was pretty good and consistent with delivery and choices. Always make sure you lock your balcony door because the monkeys come looking for coffee and chocolate. We had a monkey with child come into our room, thank God he was pleasant but it was terrifying for my daughter. There are other animals roaming around harmless just stay in ur lane. But overall the experience was great. If you love massages check out Spa Del Mar and ask for Lili she made me knew again😁 The only negative feed back I have, if you like cabanas there is alot. But the downside is certain people feel entitled to keep them for themselves for their entire stay. They get up about 5am and secure a spot for the entire day, giving no one else a chance to use one. Thank you Susan. S

The resort was absolutely beautiful, the food was great and the people even better, couldn't have asked for a better honeymoon. Everyone when out of their way to make our time there the best possible. Would definitely go back again. Special thank you to a few people that were absolutely wonderful...Andrea concierge, Bernie driver, Ricardo Royal holiday host and Maria also works with royal holiday. Wonderful people, all the staff ty for making our holiday the best ever.

My husband and I have been to many resorts in Mexico but we must say this one by far is our favourite. The buildings and the grounds are beautiful! We also enjoyed the deer and the monkeys right outside our room. It is a paradise for sure! We also want to mention Armando in the sports bar. He is so attentive and hardworking and deserves to be recognized. He made us feel special every time we walked in the sports bar! Thank you for that!

We simply just don’t think the resort reflects what it is rated and what you pay to visit. The grounds are beautiful but everything else could use a significant upgrade. The water park for kids is run down, although our son did enjoy his time there. There are additional costs all over the resort - we had to pay to access water park and to access the buffet (food was left sitting longer as there were less people visiting so instead of paying for better food it was worse than what was offered at the main buffet). The rooms are also run down and our bed linens were not changed once during the time spend there. Our bathroom shower leaked all over the bathroom floor. The staff is not friendly at all and they expect you to have money in hand to give you any sort of relatively good service. Long lines for specialty items at buffets (e.g pasta/omelette bar) and not enough variety. A la cartes were difficult to book through app and the food was not good enough to reflect a five star hotel as someone who has travelled to mexico several times. Two of the a la cartes shared the same menu. Also we travelled with our son and while we got to the restaurant first two seperate parties were served drinks before us as we waited for over 25 minutes to be looked after, even after making eye contact with several employees and being ignored and overlooked. The beach is not nice. Riviera Maya is really struggling with seaweed rig hr now so if you travel for the beach do not go here or anywhere on this strip as it is truly suffering unfortunately. Limited night life available. Advertised disco and casino are not in operation. Overall not worth what we paid for this trip ..would have fathered spent a little more to get a lot more from other resorts we’ve previously been to!

This resort surpassed my expectations. It appears to be running without any obvious covid restrictions. Masks are worn at the buffet and when entering the restaurants. Lots of cleaning continuously happening. I had a few special requests due to mobility and I was accommodated. I did speak with others who didn't have a great experience with accommodations. Food was always very good. Majority of the staff were extremely courteous and helpful. I gave a lot of well deserved tips. Beach was crowded however there were always chairs available. My only complaint was bartender service at the lobby bar and one of the pool bars. These 2 bartenders who appeared to be experienced, older gentlemen who may have been in charge were giving obvious preferential treatment to the younger crowd. The pool bar was the worst of the 2. Young pretty girls were the focus. 8 people were served a head of us and for obvious reasons. And after the 8th person he went back to the first group he served and continued to chat and joke with them totally ignoring us. Finally another bartender joined him and he served us. This treatment did cause some discussion amongst guests waiting to be served and ones who finally got drinks. We just did our best to ignore this as we weren't going to let a couple bartenders ruin a perfect trip.

The Grand Sunset Princess was everything they promised and more. The staff was adequate, helpful and ready. Before reserving this trip I had read reviews about staff and grounds not up to standards. This was not the case. When I checked into my room I noticed a burnt out light bulb over the bathroom vanity. Within a day it was replaced. The buffet was always full of a variety of fresh, awesome foods that could please anyone. The buildings themselves were well maintained, and if there was something amiss it was quickly rectified. If I could give a recommendation to the hotel management it would be about the bartenders and their attentions to younger and more endowed patrons. As a more mature customer (not in a bikini) I found I was overlooked by the bartenders, even with a hefty tip. When I mentioned this to someone, the very next day the bartenders were asking "who is next?" That is how efficient this hotel is to correct a wrong doing. Thank You for a great relaxing time in Mexico. I will be back.

I enjoyed my stay. The swim out suites could use some up keeping on the stairs down. The suites were a good size, bathrooms were modern. Grounds of the resort were clean as were the pool areas. Overall very nice resort.

The resort suits everyone’s needs from that being a family with kids, adults looking to relax, or friends going for a good time. There are many different pools for all different activities. The beach area is very clean and has tons of beach chairs for everyone. After walking along the beach this resort does an incredible job keeping it clean and ensuring you are able to swim in the area. The service throughout our stay was great regardless of the tough times with the pandemic. The range of restaurants and buffets to choose from allowed for variety every day. Ensure to book ahead for the a la cartes as they are amazing! We were at the resort for a week and didn’t leave once. There is always something to do. The best part was the animation entertainment staff. They did an amazing job running programs throughout the day at the pool and the beach. Lots of games/challenges for kids and adults. The shows they hosted in the evenings were great and a good variety for kids and adults. They put up events in the main plaza after every show while made for a great end to the night. They were all very welcoming and inclusive to the crowd. Erick from the animation crew was our favourite, great energy and a love for his job! I highly recommend staying at this resort. Despite the challenges and it being inevitable for everything to be amazing this resort was well worth the trip.

This was our third time here, and we plan to make a fourth trip in the near future. I would highly recommend this resort to anyone looking to relax at a high end resort that is clean and has great service

The hotel grounds are beautiful. Good food, but could be warmer. The snack bars by the pools are excellent. Good drinks. Pools are cold. The beach was nice. House keeping does a great job. Mini fridge always stocked.

Loved this resort! If you are looking at this resort just book it! Best value, staff, location, food, facilities, and entertainment! The beach was also great! Lots of different excursions offered from resort as well!

Loved this resort. Food was amazing, the resort was beautiful and cleanly, always good entertainment, and respectful staff. I would go here again! Highly recommend this resort for couples, families and friends.

This was a fantastic resort. Food was phenomenal, beach was beautiful and the pools were stunning. Resort was very clean and the animation staff had some super rad activities organized for the day. They know how to entertain the guests and make them laugh. All staff were great. Highly recommend this resort to anyone interest in travelling to the Mayan riviera. I am not usually the type to return to a resort twice however I will certainly be going to this one!

First time in Rivera Maya Great food, clean rooms, helpful and professional staff, fun events, restaurants galore. There’s not really a reason to leave one you arrive on property though the staff with help arrange excursions too . Love the swim-up bar - frozen margaritas while floating in one of the many pools. Love the steakhouse and Italian restaurants both - fantastic food. Entertainment every night - acrobatics, music, circus. Fun activities all throughout the day. Would def come again!

This resport was huge and we've stayed at many big reports before. First time in Mexico and travelled with 2 kids and parents. Beach was great compared to neighbours and many many pools. Rooms are sizable, beds kind of hard. Lots of restaurants, buffets and food was good, nothing to rave about. Lots of selection. Great drinks all day and good coffee. The service was impeccable.

Front desk staff can’t get there things right. Arrived at 330Pm and didn’t get room till almost 730pm. They gave us a room that was already occupied by another couple and walked in on them so had to go back to get a unoccupied room and that took forever. Other than that the resort is nice and people are really friendly, food was good, drinks are plentiful and great rooms.

This resort needs a little refreshing and minor touchups including paint and small repairs. It had a great layout with soooo many pools and swimup bars! The lush landscape with walkways surrounded by mature palm trees was beautiful. A little more garden work/clean up would make it absolutely incredible though. There were alot of dead palm branches hanging precariously overhead and many tree limbs and branches on walkways and all over the grounds every morning. On the plus side though, there was alot of wildlife-monkeys, coatis, iguanas, we even saw 2 deer the morning of our departure! We were fortunate enough to have a swim out room (with an awesome maid Ana Maria!) but because it was on the Grand Sunset side and in February, the water was quite cold because it didn't get much sun. This would be an asset in April though I imagine! Another unfortunate thing was that there weren't a lot of shade choices around any of the sunny parts of the pools. The shaded areas had gazebos but there were practically none in the sunny areas and no umbrellas anywhere. The beach was incredible really, lots of opportunity to walk in either direction and only a few timeshare guys. The gym was one of the best I've ever used, with lots of classes to choose from every day. The evenings were very disappointing for couples, no music anywhere, no one singing, no evening entertainment at all really. There were family shows each night that some people we met really enjoyed. Lastly, the food....who could ever complain? There were lots of choices at the buffetts at every meal and great service at each setting. We only did one a la carte and it wasn't good at all but we have always preferred the buffets anyway. Overall, this resort was good value for the money but was only average in terms of it's condition, cleanliness and below average for entertainment.

My friend and I visited the hotel for a 4 days getaway, literally all we could spare away from our busy lives. We Arrived at the hotel around 1 PM and of course our room wasn’t ready which was expected and no huge deal. We had been up since 1am and after a delayed flight and running on barely any sleep we’re looking forward to putting our toes in the sand and getting a bite to eat. As we were walking away from the front desk we were stopped by Fernando who kindly offered to help us get to what we needed. What seemed like a kind gesture was extremely misleading. His job is to give the guests free travel credit and free access to exclusive areas so long as you are willing to go sit in on a 1 hr meeting the next morning. The resort company does it in an effort to get you to book directly through them and skip booking agencies.... after being “dicked” around and held back while he showed us this and that I finally called him out on it. I had told him numerous times I desperately needed something to eat, I was starved and under slept and not willing to commit to a 900am breakfast meeting. He got really rude with me, somewhat aggressive, barking at me to give him back this piece of paper he had given us. Believe me at this point I didn’t care, gave him back the thing and gladly walked away. He literally wasted the first hour of my 4 days trip... I was less than impressed. Aside from the terrible start, everything else was PERFECT! The resort is clean, well kept. I never seen anything broken or damaged. The food was phenomenal. The bar, restaurant and front desk staff were spectacular. There was lots of different pool areas to meet anyone’s needs. If you want fun lively atmosphere the main pool was perfect. There were also at least 2 other pool areas not including the swim ups which were quieter and for those who want to relax The beach was busy but definitely the nicest part of the stretch. Oh and the spa, oh my god the spa was amazing. Best massage ever by Luis. So much so I went twice. Lastly the entertainment staff was amazing! Best evening show id seen at any resorts. The same people were in charge of the beach and pool activities and it was a blast! Thanks to April Wagone from trip central for helping me book this perfect holiday

Resort was very beautiful. The beach was our favourite.. beautiful white sand, shallow water and you could snorkel if you walked out a bit. We saw some interesting fish-including some sting Rays and even an octopus! There was no seaweed at all in the water or on the beach. There were plenty of chairs on the beach and shady areas. If you want a guaranteed shady area I suggest putting your towel out early, otherwise you could easily find shade around 2 pm when people start leaving. We spent most of our time on the beach, only half a day around the pool, but the pool area was very nice, plenty of chairs again and many different pool areas to choose from. The taco cart by the pool was amazing! I found the staff very friendly and accommodating. I really don't have anything negative to say about this resort. We had a junior deluxe suite.. it was very big and extremely clean. The bed was very comfortable and I was very happy to have the jacuzzi tub which I used quite a bit. The Japanese restaurant was my favourite.. we sat at the show table. The meal was delicious and show entertaining. I also enjoyed the mexican. The Italian was decent as well, which surprised me because most resorts I have been to have had horrible italian. The buffet was always fresh with a huge variety. They had different themes every day which was nice. There was always something going on for entertainment. I really enjoyed my stay at this resort and it now ranks as one of my favourites!

This resort was AMAZING! The food was very good although the buffet was sometimes only warm. I found a microwave and would warm up my food. The A la carte Restaurants were very good. I loved the Fundue but at the Steak House, the steak was hard I loved going to the pool and the ocean. The beach had no seaweeds at all. The workers were very polite made things easy for us. I would absolutely return to this resort.

This hotel is amazing, the size is so big that you don't realize how busy it is. We had a swim out room which was private, and the pool associated with this area was literally empty. The entertainment amazing, drinks and food as well. The staff was very friendly, attentive and welcoming. I would return to this resort in a heartbeat. I also went for a couple of massages and recommend Hector, he does a fantastic job, I came out of there feeling like a new person. Looking for a wonderful resort, this is the place, lots to do and see and super safe. They have transportation to and from 5th avenue, lots to see and do.

Very clean and quiet nice beach last place and i like the pool the buffet is good and Many différent something to eat i have like my vacancy and many souvenirs stay in my memories The agencement is so nice i like thé place because i make some promenade

The resort was amazing, the night life on the resort was very good, was always something to do, a very large resort....a lot of walking, there night shows were amazing, the rooms were great, especially the swim outs.

We loved our stay at Grand Princess, the resort was very clean, staff were very hospitable and the variety of activities were excellent! The food wasn’t the best but no one got sick!! We opted for the chill out lounge and it was well worth it!!

The overall experience was excellent..the food, the variety of restaurants, service, cleanliness, friendly staff and layout of the resort. The only thing that I was disappointed in was that the entertainment at night was not long enough. It shut down at 10 or 10:30 pm and not everyone is interested in going to the Disco.

The hotel was beautiful for the age, grounds were clean, tons of animals and little critters which was a plus for my boyfriend and i. service was good, drinks were good, food was simply OK compared to some resorts that i have said at before. We upgraded to the deluxe junior suite which was worth the few extra dollars simply as the rooms are in the middle of the resort were all the activities and the pools are located. The taco hut by the party pool was a highlight of our trip, the tacos were delicious, and fresh not the mention the cooks were polite and always had a smile. Preferred the taco hut over the lunch buffet personally but the buffet was still good for lunch. Breakfast had tons of variety and always had delicious fresh fruits. Supper was OK oriental night was amazing, steak house and teppanyaki were delicious but besides that nothing to get too excited over, one night the buffet was so icky that we had to go to the sports bar which is open 24 hours and get burgers and fries which were super yummy. The bar staff at the sports bar were awesome and fun, not to mention had a larger variety of cocktails to offer compared to the pool bar. Beds were comfy but found the pillows to be a little hard for my liking but that would be my biggest complaint about the room as the showers were hot and had the perfect amount of water pressure. My biggest down fall for this hotel would be lack of seating around the pool as the seat savers get up at 5am every morning to reserve seats around the pool that they never use. UGH but that is no fault of the hotel and happens literally everywhere!!!! I would not hesitate to return if i was to find the right price like i did this trip. We had a great time, and the few minor things mentioned would not be enough to not tell you to give it a go, age is just a number doesn't make the place any less beautiful than any of the newer hotels.

The resort itself was beautiful and well maintained. A La Cartes were good, buffet on other hand we found that the hot buffet part was not hot(by the time you got to your table the food was cold). We also found that overall the food at the buffet was not really that good. Staff was very friendly and courteous, service was excellent. The beach was immaculate. Entertainment was good with a good variety to entertain all ages. We had a swim out and our pool area couldve been maintained better then it was (had floating debris/leaves that we had to clean out ourselves at times as no pool maintainence was done regularly). Room was amazing- maid cleaned very well and fridge was well stocked.

From the welcoming to our departure, all was great. Friendly and helpful staff, beautiful and clean grounds and rooms. The food was great, entertainment every night was fun. We also booked a special romantic dinner on the beach....out of this world !! Staff made us feel extra special, took care of us as if we were superstars, the setting was perfect, the food was incredible. Also Sunwing rep Miguel was great, knowledgeble and helpful. And as always, Trip Central made all the trip, preparations and return home easy. Great vacation 🙂

This resort was exactly as advertised. Good food, friendly staff, lots of wildlife (monkeys, Coatis, Iguanas. Pelicans etc.) Expect to do a lot of walking since it is about 900 metres from the Restaurants to the beach. Golf cart transportation is available.

The resort put on a fantastic New Year’s Eve party for all ages including food and entertainment. The resort was back to normal by morning. Impressive! The entire week was great from food to beach.

The resort was kept immaculately clean. The food was great especially in the a la cartel restaurants or the paid restaurants. Staff were always courteous and friendly. Shuttle service available on resort.

This resort was spectacular. Not a single complaint. Servers were friendly, caring, fun, helpful. Beach was well taken care of. Food was very tasteful and different daily. Never got bored and lots to do. Only thing , not a complaint but just be Leary there is a "Royal Vacation" there, which we got sucked into …..timeshare type presentation. Don't acknowledge if your not interested. All in all ….. LOVE THIS RESORT and will definitely be back!!!

The grounds of the Princess resort are the nicest we have seen over the years that we have visited the Mayan Riviera. The food selection at the buffet restaurants has something super tasty for everyone whether you eat meat or are vegan, or.... Staff is very friendly, accommodating and helpful. Over the years I have gone with my mother, sister, husband and 4 adult children. They all look forward to going again!

The hotel, grounds etc. are kept very clean. However, the beach is a mess. The water is brown for about 10 feet into the ocean. I heard it was the underground swamp draining into the ocean. Its smells. But the really bad thing about this resort is that there are Coaties (raccoons) everywhere, and they are very aggressive. They are in your beach bags and in your food. There is an area on the beach to eat that is a caged in area. When you are eating in there, they are climbing all over the cage looking for food. Not very sanitary. As for the front desk, very slow and not very helpful. Would I go back? Never.

I loved this resort! Just note that it is really big. Some rooms are far (10 min walk to main lobby). The rooms are very spacious. I recommend upgrading to platinum for a private pool with cabanas, extra service perks, better drinks, a la carte meals every night etc.

This resort is not for anyone with mobility issues. With 2000 rooms it has an extreme amount of walking. Rooms are great, food less than great, beach pretty but has an odour due to the seaweed. Platinum area was worth the upgrade.

The reviews for this hotel were so amazing that we had to check it out ourselves. When we arrived we were a bit disappointed, our room wasn’t ready and we were with our four month old daughter, we were the last to receive our room. As we waited in the lounge passing out. The hotel itself was just okay. Nothing too fancy. The nightly entertainment was awful. Going with a baby meant bedtime for us around 10pm ... nothing started til 9:30pm no shows no live music no entertainment at all. Very disappointing. The theatre had things but it was for toddlers and children. The food was nothing special either, same stuff every day. The restaurants were very cheap and very specific in what you can order. Anything else would cost you money and wasn’t included, wine as well. These may be petty complaints but I just wanted to let people know the truth. I still enjoyed my time with my family and had a great vacation. I don’t care about those things but my husband does and he was disappointed especially after reading all the reviews. Overall not too impressed. I’ve stayed at much better hotels :)

This resort was everything we could imagine it to be. We loved every aspect! The rooms were always clean and restocked daily, the restaurants were delicious and had a nice selection to choose from (even vegetarian dishes) We stayed at Platinum Sunset and enjoyed having the platinum pool area to ourselves most of the week! The buffet sections were themed and yummy! The Spa Princess (massage and water circuit) was relaxing and so needed! Overall we would definitely return to this resort over and over again. Our concierge Miriam was so attentive and caring. We were very happy with how organized and easy it was to travel with Sunwing and Trip Central!

It was my friend and I's first time at this hotel in Cancun and we liked it. Although the room and washroom could've used better lighting. You also have to go down to make dinner reservations before 4pm for the next day. When we called to make a reservation when we finally checked into our room and settled in, it had past 4pm already but luckily we got a walk in. All resorts should also have umbrellas in the room as well. Also room service food was terrible and not worth the $40 usd. The food overall was actually pretty good though. The music at the pools could've have done a LOT better. :/ Overall this resort was good.

Seriously, at this price point...you won't be disappointed. I took my 12yr daughter and 10yr son here in March of 2019. Best family vacation ever!! Panninis n fries from the sports-bar were soooo good. The ice cream bar.. Such a treat!!

I really like this resort. It is very clean and employees are very friendly. There are a variety of pools to choose from some have entertainment and others are quiet which gave us options on where to go. The food was amazing, so much to choose from and the buffet areas/snack areas were clean as well.

Grand Sunset Princess is just that.....Grand. It had all you need in terms of pools, beaches, all you can eat food and drinks and great entertainers. Would definately recommend this resort the only thing I has a bit of issue with is the lack of sun shades. Many pools and chairs available but for the size of the resort very little shade. Beach is massive and staff work really hard to fight mother nature and the seaweed so be patient because mother nature is grander. Tons of food options so your palate will be satisfied somewhere.

My husband and I celebrated our honeymoon here and loved it!! We had a Deluxe Swim Out Room and loved every minute of it. It was very close to a bar yet in our own, somewhat private area. The staff were all very friendly, making our first visit and all inclusive experience a very positive one. The food was scrumptious, buffets and a la cartes. The Princess Spa is definitely worth looking into, especially within the first 24 hours of your stay to get the discount; you will then have access to the pools for the remainder of the day! Would highly recommend this resort to anyone, especially the swim out rooms!

If you go with no expectations, you won’t be disappointed. However, if you expect 5 star service at this 5 star hotel, you’re sure to come away disappointed. It was a constant battle trying to have my room cleaned, or getting decent food. Management made numerous promises but never followed through. The beach was disgraceful, & while I appreciate they can’t do anything about the water, very little was done to clean up the beach. The pools were overcrowded, & the water temperature in the pools was uncomfortably warm. It is a beautiful resort, but not worth the money. The a la carte restaurants were not good at all, all in all a terribly disappointing experience. The Sunwing reps were basically useless, & weren’t able to do anything about anything. The flight attendants did the bare minimum, mostly sitting in the forward galley gossiping. I came back more stressed than when I left.

We had a very relaxing time at the Sunset Princess. Service was stellar, food was very good at the ala carte restaurants and there were plenty of activities. Would definatly go back. The seaweed issue at the beach was a bit of a problem but that was Mother Natures fault.

Everything about this resort was incredible.. the food ,entertainment and the staff were exceptional. We would return in a heartbeat.It was so clean and everything about it was amazing. From the time of booking until our departure from Mexico I cant say enough. We used sunwing and the reps on site were great ...right from landing to booking excursions everything ran very smooth

Grand Sunset Resort was amazing! Fresh sheets everyday 😊. First time on all my travels that has ever happened. Food was great the grounds were spectacular and the pools were kept super clean. The Chill Out section was the best.... they totally take care of you

A la cartes were easy to book, morning and lunch buffet on the Princess side closer to beach had really good food and service,The beach had a lot sea weed on it and in the water thigh deep a couple days The resort did try to collect it using a tractor and wagon unfortunately the water was very murky and unpleasant.Our son got bite/stung by something couldn’t see where your stepping which was worry some.We did see lots coatis,iguanas and monkeys around the resort. I would recommend this resort to a friend with a seaweed disclaimer

This resort is beautiful and very large. My room was in the middle of the resort and it took me 1000 steps to get to the lobby or to the beach, for step fanatics this is the perfect resort. The beach area was a little less desirable as it was loaded with seaweed. The resort would try to clean the seaweed in the mornings but they never really had a handle on it. Staff said it was due to global warming and another staff said it was coming from Brazil. I did a search on it and its a known problem in the Golf of Mexico extending to Florida, real cause is speculations. I also asked people at other resorts and they had the same problem, which they did. There are lots of pools on the resort so you have the choice of a busy or quiet pool. The food was good and always had something for everyone, a little disappointed there wasn't a taco hut on the resort being in Mexico and all. The buffet food and beach snack bar really cater to American food, authentic Mexican food is on Thursdays in the buffets, you don't want to miss. For your a la cart restaurant you need to visit Miso and do the teppanyaki grill you won't be disappointed. The Chill Out Grill is an extra charge but worth it if you want authentic Mexican food I would recommend going for the lunch.Staff are very friendly and not over bearing, single women don't have to worry about male staff hitting on them. Prices off the resort are the same as on the resort.

This was a great trip. We both enjoyed the resort and the Mexican weather. The only complaint was Sunwing's planes. they are cramped and uncomfortable. For a fee, they provided extra services for girlfriend and her crutches. they did include a shopping excursion to Playa Del Carmen. We have already been to a distillery and a cigar factory, and jewelry shop. So we skipped it. There is a scheduled shuttle service to Playa Del Carmen and its right off the resort. When shopping in Playa Del Carmen. you should barter with the shops...even the big stores. I was able to barter for all kinds of stuff and I never paid the asking price. Compared to the prices of the resort, I was saving 30-50 %. The Sunwing bus ride from the airport to the resort was fun and educational. The tour guide was very well spoken and knowledgable of the area and resort. Sunwing did put on a good orientation meeting. the presenter was very good and offered plenty of good information. The Princes Resort was great. The grounds and rooms are kept impeccable. The food is second to none. We have been to Cuba and the DR. there is no comparison in the quality of the food. The A La Carts are great too. No stomach issues. not one. I can't say the same for Cuba. which I love to visit for the people and the weather. my girlfriend was on crutches for this trip. The staff couldn't do enough to help her. From the buffet staff to groundskeepers. everyone was asking her if they could do anything for her. It would take 2 days to get something fixed in Cuba. The bathroom light was out. I saw the repair guy in the hall and asked to have it fixed. He asked me to show him which light. he went out to his cart and got a ladder and a bulb and did it right on the spot. that is good service.