This hotel is small (103 rooms) so everything is close. Staff are great and try hard to keep you comfortable. Food is lacking, but the dining room is very clean. Resort is very dated and needs a refresh.

Rooms were clean . It is an older hotel. The staff are very friendly and helpful. Food is fine. Pasta bar and omelet station. Grounds are nice plenty of security . They had plenty of different drink options. Twenty four hour bar on beach

Great location, staff were very friendly and helpful when needing anything, the beach was beautiful. A small resort so everything was very accessible which worked for me 3 bars, buffet and snackbar were great,The only thing that was missing was a 24hr snack bar which would make it the best of the best!

My biggest complaint was the washrooms on the resort, they had no toilet seats, no toilet paper, and smelled like an outhouse! Also the doors were left open so they were full of mosquitos and flies! The rooms are good unless you are on the third floor and had to walk up and down 3 flights of stairs! The food was plentiful but desserts such as cake were scarce!

This was my third trip to Cuba and my first all inclusive resort (usually do Casa Particulars). The reviews had me a little concerned but then I remembered that folks like to complain. I had a great experience. The rooms were clean and well tended to. The staff were super friendly and added to my trip enjoyment. (my only "problem" was the blanket on the bed was the size of a couch blanket. I would have liked a bigger blanket) My room flooded one night during a tropical storm but that only added to the tales to tell when I got home. Overall the food was plentiful and tasty. On days when I wasn't feeling the buffet it was a short walk to several great restaurants where I found tasty breakfasts, and huge lobster tails for less than 20 CDN per meal. There was lots of entertainment options and the safety of Cuba made exploring a breeze. I am already planning my next trip and Los Delfines will definately be my resort of choice.

The room I received this time was nice the air conditioner worked very well. The food has alot of improvement needed. Ate at the restaurant up the street and it was fantastic food all the wait staff new we were from Los Delphine's without even telling them. The staff was great . The best beach in Varadero

Great hotel, great location and great employees. Out the front door you are in the middle of town on the main drag, out the back door you are on the beach. Only shortage I was aware of was vodka. But you could get it down the street in the American store. Food was ok, ate out 3-4 times. My plane was delayed 5 hours coming home, they extended my checkout time to 11pm.

Very nice 7 days spent in Los Delfines. Location is excellent, food is good for people who don't eat process food: simple, natural and tasty. We don't complain, much more variety than every day at home. Hotel is clean, staff friendly, right on the beautiful beach. It was our fourth time there and we will return. Cuban people are there too but we have to remember that is their country. If somebody have a higher expectation they should pay and go to 5 stars resort.

This resort is in a great location in Varadero the staff are friendly and we have made many friends resort is clean and rooms are comfortable food is entertainment was good some items they ran out of but was replenished fairly quickly

This was my 4th or 5th stay at Los Delfines, I know what to expect. I particularly like the downtown location, the friendly staff and the smaller size of the resort. It's easy to tell many of the guests are repeat visitors, and love it. The food was not bad, better than what I experienced at a "better" resort in Varadero just last August, but it can get boring. Lots of options within walking distance to go out to eat though. Some of the rooms are small, mine was this time, and could use a good refurb. But then the price would go up! When you consider the cost per week here and factor out the flight cost it is remarkable, in my opinion, what you do get for your money. No, it's not the Ritz. But I'd go back in a heart beat! I read lots of reviews panning some of these low cost hotel/resorts, especially in Cuba, but with due consideration to what you're getting for your dollar Los Delfines is hard to beat. Want 5 star luxury? Go to a 5 star resort and pay the premium.

We liked this hotel for its hospitality, location and good food. The staff is friendly and there is a good mix of Cubans as well as Canadians and other foreign tourists. It is probably the best value for any all inclusive hotel in Cuba.

The staff was super friendly and accommodating. I really enjoyed the shows, drinks and beach. Unfortunately the room above me was under construction (drilling & hammering). Also my room had a broken balcony door and cockroaches. I didn't mention this to the staff because I'm pretty sure they can't do anything about it. It seemed like the entire resort needs some upgrading.

Had the same set of 2 bath towels for two weeks. Food was cold and the same everyday. Wine with meals was just an occasional treat. No pillowcase on my wife's pillow. Broken towel rack on bathroom, broken sliding balcony door. Other than that it was ok. Staff was nice and friendly. Locals staying at resort got preferred treatment in the dining room and on the beach.

Clean room, clean pool, hot water, working lamps, overhead lights and a.c., beautiful sheets, hair dryer!, not a bug in sight, great entertainment, lovely little balcony on west side of pool catching the morning sun. Food, not very good, close to inedible for North American standards, and in nearly all-Cuban resort did not feel staff was terribly interested in me, but I was on a mom run and felt safe, safer than anywhere I have ever been, wanted the closest access to the beach and I got it.

Room (standard): floor not swept and fridge dirty on arrival, shower lever not working but repaired in good time. No phone to contact reception. Linen: only 2 medium towels, no bath mat, only bottom sheet on bed, worn blanket with holes (but clean), no extra blankets We were upgraded to a suite as it was our anniversary, it had a table and chairs, regular size new fridge and ocean view. However, the water new got warmer than room temp, and the day before leaving a water pipe burst in the building, so there was no water for bathing or flushing the toilet. The biggest disappointment was that no one came to offer us the use of another room to shower in (no phone for us to contact reception or vice versa). We used the outdoor showers and lobby toilet (in another building). Food: okay, not a huge variety, but fine. It was much better our last day - that seems to happen often in Cuba. The snack bar sandwiches and fries were cold and not very good. The regular snack bar was closed for renos, so perhaps it is better there. Bar: poor synthetic pina colada, beer and basic mixed drinks okay. Wine was sometimes served at the buffet, present at the a la carte. The a la carte was a highlight because it is in a colonial Spanish building. The food was not much better than the buffet, but the ambience is worth it. Shows: basic, music off at 11 pm. Did not do the pool activities - pool was fine. Would we return - yes, it is great value and a central location. The staff were friendly and treated us well, masks were worn in the buffet but not elsewhere. There were only 20 cases per day being reported in the country that week.

The grounds and public areas were kept well, the rooms could do with some attention when we arrived pipes in the bathroom were leaking, the lamps on the night tables had no light bulbs and the beds had no top sheets just blankets to cover yourself. They did not supply bottled water to the rooms we had to go down to the beach bar to fill our bottles with water. Communication was sometimes difficult as even the front desk staff did not have good english skills. The food was basically the same the whole time we were there. The beach was beautiful no complaints there

Great upkeep of the grounds and pool. Very clean. Great service. The food was ok for Cuba. Many restaurants in the area if you don't like what they're serving. No issues with electricity, water or AC. Fast check in. Animation team was great.

We have been coming to this resort for many years. We keep coming back because of the location, staff and the friends that keep coming back just like us. The location is perfect for us as it is located right in the middle of town where we have many choices for eating out. The food is decent, I never leave the buffet hungry. The beach is second to none around varadero. We have also gotten to know the staff here and they are mostly excellent. The rooms are a fair size and the beds have been upgraded since the last time we were here.

Hotel grounds were very nice, and older hotel but very clean, food good for Cuba, hotel staff amazing. This hotel is right in downtown Varadero so close to shopping and restaurants. The hotel is in three parts: Beach bar and special coffee bar, and older hotel with the buffet and a la carte, and the hotel on the main street with the lobby, pool ,and bar and snack bar. The snack bar had good pizza, and sandwiches (ham). The beach and other two building were across the street from the main building, but very close so no problem.

First time at this resort. The staff was friendly but the front desk reception wasnt very informative. The food was good and lots of selection, a'la cart was really good and the waiter was very entertaining. The room was down the road with our own private pool and our room wasnt cleaned for the first two days with no fresh towels or toilet paper. But despite all that I liked the location and the price. Will book again there next year.

the hotel was the same as the past years, It is the 8th time we bokk at this place. I understand that the laundry company has problem and the towel where tuff to get, but it hapened previously. This year is a bad year for Cuba and we knew about it before leaving. But at the hotel there alway was something at the buffet that we where able to eat as we wanted. The advantage of the Los Delphines is that it is right in the city and there are restaurant all around that we can eat very well for vary cheap. The ONLY DISADVANTAGE was the return flight which took place in an old Russian or Czechoslovakian plane with the seat broken down, very uncomfortable for a four hour flight. Guy Tremblay

This Hotel is not a 3 star the first room I was assigned had black mold on the shower window ledge and all over the mirror frame. No hot water for a shower toilet installed wrong smashed my knee off the door so tight . Buffet was boring and cold. Staff was the only positive attribute to this establishment.

I was 10 times in Cuba and 3rd time in this hotel. This year is first time I am disappointed. All week the hotel didn’t receive beach towels, no clean towels in the room. The selection of food was worse then ever before

This hotel is absolutely the best down town Varadaro location, however, you have to be willing to eat out at the locale restaurants as what we have done our last three stays here. Unfortunately this last stay here in Jan. 2020 the food was ever less appealing that our two previous stays. (Two mornings no bread or eggs) So even a light breakfast was not possible. We didn't even try lunch or dinner in the buffet restaurant. On two occasions the pool bar was out of beer??? Lots of staff, however, most are not trained very well or supervised as they can be loud and disruptive in public areas. Lots of small maintenance jobs to be done such as no water in the kids pool, cracked or missing tiles galore. Most of the common area bathrooms were working this time. The beach is great, but lots of smokers who seem to think it is alright to drop their butts in the sand. I saw one staff picking up butts one day only and he only did a small area. We will be looking at different properties next year.

Hotel overall was great. Rooms were comfortable with two twin beds. Nice shower with hot water every day. There was always something good to eat at the buffet, I always left full. My only beef about our vacation was the rude French Canadians, they think that they don’t wait their turns at the buffet or the bars. I never once saw them tip anyone. Just rude people.

We have been to this resort 3 times know and this was by far the best time we had. Lots of chairs on the beach with umbrellas, Great staff and awesome food. In the middle of town so great for walking around town. Will definitely go back again.

The hotel was relative to what we paid. One pool was empty, a few creepy crawlers and some unlit hallways. The staff however, so friendly and kind, the location was awesome and our oceanview room and balcony was so amazing. Would definitely go back but bring some extra snacks ;)

The resort was clean,comfortable. Staff were very friendly and accomadating.Beach was clean. Food acceptable. Entertainment staff were outstanding. Pool area clean. Bar staff were excellent. Over all i would go back to this resort

We liked that it was located right on the main street in Varadero and on the beach. The hotel was very clean and the staff were all very friendly. The food was good and always fresh. The bartenders were courteous and we really enjoyed the fresh coffee.

The service was terrible and the workers know it and don't care. Our room was a standard room...however we did not have hot water...the hairdryer didn't work and the bar fridge didn't work....I asked for another room and they said tomorrow....I go back the next day and she said no rooms available...then I asked for a hairdryer and they said ok but never got one...I asked 2x then gave up...i said will I get hot water and the response was it is a big problem on the side we were on but never offered any resolution.....there were no towels...everyday they said tomorrow...but tomorrow never came....the al la cart was closed and they didn't know why. The food was the worst ever...same thing for lunch and dinner...the side dishes were disgusting...flies everywhere...cockroaches walking around...we had to go out and pay for dinner cause it was so bad. I can't even say I paid for what I got cause I really didn't get everything that was included in the price...frankly we overpaid!!!!!! You even had to pay for bottled water....PLEASE DO NOT GO TO THIS RESORT 👎👎

My First time at this hotel normally stay at the Mellia or iberostar chains, this was a last min trip so wanted to be close to town This hotel is older so your amenities and rooms are what they are. The cleaning of the building was up kept very well. My first day phone in the room did not work, problems with the front door to my suite, and finally put all my documents into the safe locked it and could not unlock it because I forgot my wallet. Security and building maintenance ended up removing the safe from the wall and opening it, and said they would install a new one in the morning, well they never did. The telephone the tech made an attempt to fix it but they knew that the phone system did not and has not been working for a long time. Finally three days into my stay the front door to my unit did not open, i was locked in the room,door handle broke from the inside could not phone front desk ( they never fixed the phone) so I was locked in my room not being able to exit. Since I had an ocean view, I yelled down to the security and asked him to come up and open the door. They fixed the door the following morning. The beach was fun clear and no mosquito Overall it is cheaper and your going to get exactly what you pay for

Great family vacation. The beach is beautiful. Room had a balcony, a mini fridge, and great air conditioning. The hotel is quaint and the buffet/a la carte restaurant has great views of the ocean. The staff on the beach helped us set up lounge chairs and umbrellas wherever we wanted, all under extreme heat and with a friendly attitude. Fresh eggs, fruit and juices in the morning. Turkey dinner another night, fresh fish made to order. The pool bar had fruit infused water and pizza for snacks. The a la carte restaurant was our best experience, Gustavo, our waiter, was an absolute professional, we were so impressed with his care. The view and ambience at the a la carte restaurant was top notch. Our package included the cave excursion and visit to the city of Matanzas. We loved the experience, the guide was so friendly and knowledgeable and included all the different languages that everyone spoke so no one would feel left out. Great value for a very nice trip.

Dinning room was small &, dark very very dirty table clothes every day. Food was usually spilling out of there very small warmings trays. Flies always on the uncovered bread ..fruits and butter. Most of the serving staff very unfriendly. Most of the staff just didnt seem to really be very interested in there jobs. I encountrted littrtally one if the worst front desk. Vhevk in clerks ive ever had in all my many travells. This Guy behaved as if he was massively constipated and speaking, movng and looking at U was a tremendous burden. My room had hige amounts of water seeping in 4 nites in a row. No one came to assist. I had to go hunting for help. Got a houskeeper once. By the fourth nite of rain I just gave up and let the room flood. No towels all week..None...until the nite before I checked out. Fortunatly I always walk with my own to Cuba. Everyone smoked while on duty. The maids..sécurity..at the excursion desk...etc Best thing...I got lots of great Sun. The sea was fantastic. And I met some Awsome folks.

The location is perfect. The bedrooms are dull. No hot water or very low water pressure. The food is bland, pretty much the same everyday. The music is terrible, they blast reggae ton on the beach at 9 am. People are there to relax and they play the same garbage everyday. The only good night they had entertainment was when a band was playing authentic cuban music. The only bartender that is good there is Amaury. Check out is at 12, asked to have our room for another 3 hours, they wanted to charge me 53 CUC. that is ridiculous. Has changed a lot since i was there in 2017. I would only go back if the price were right.

Where to begin? Let's start with the positive! Most of the staff are exceptional and truly care about you and your stay, most of them go out of their way to make sure you have a good vacation! The pool is nice and is usually very clean and clear, the beach is absolutely stunning, one of the most beautiful beaches I have ever seen, the drinks are good, and the location is fantastic, now for the negative, I have mobility issues and use a cane to walk, I was put on the 2nd floor which required me to walk up 4 flights of stairs to my room, the ne t day after waiting 2+hours after we were told to come to the front desk to switch rooms we were given a room on the first floor, the next day our toilet wouldn't flush, I told the front desk at 8:30am ,it wasn't fixed until 4:00pm and then broke again after 1 flush, the maid fixed it temporarily after one of the staff yelled at me and said it was my fault because I flushed toilet paper down the toilet and I was to put the paper in the garbage from now on, I was livid, the maid heard and reassured me it was the toilet tank not filling up that was the problem, she fixed it and later brought the plumber to fix it properly, the next day I woke up to a bed full of bugs and my husband was covered from head to toe with bites,I showed the bell hop and he took bugs from the bed and my husband and showed the staff and they changed the sheets and handed us a can of raid and told us to spray the room and leave the room for a few hours, I can deal with the older decor as I knew this when booking and it didn't really bother me, I liked the Cuban charm of the hotel but this hotel could really benefit from a little TLC, a fresh coat of paint, including on the furniture, some gardening to liven up the grounds and camouflage the cracks and damage to the lower part of the building, some maintenance on the patio at the lobby bar is much needed, more umbrellas at the pool area, and the food, omg!!! It is horrible!! Now I have been too Cuba 4 times and I know full well that you do not go to Cuba for the food, but this food by far was beyond awful, even breakfast was bad, it was the same food almost every day for both lunch and supper, people walked into the buffet and walked right back out! It was that bad, we ate supper out almost every night at one of the local restaurants that were just up the street and had delicious food,the one too the left had seafood pasta and filet mignon, lobster and lots of seafood dishes and a big menu, the one to the right is called la Viscaria and has some seafood and lobster tail, and caters to alot of Cubans and has alot of Cuban dishes, both are good and reasonably priced,we saw many people from the resort at the restaurants eating, if ot wasn't for the big issue we would have considered going back because of the beach, location, and a few of the staff we became close with, there was also a flea market just up the road and apparently an outside bar with live bands that played some rock music which we planned on going to but didn't because my feet and ankles swelled horribly,probably from walking up 4 flights of stair for a day, and my hip and legs were extremely painful, again aggravated from the stair climbing.

Terrific staff and people. Walkable to Varidaro entertainment, flea markets, restaurants. Room was cleaned daily and requests were resolved in a reasonable time frame. It's a must see for everyone.

My stay was very relaxing. Service throughout was very good. Beach guys really nice and quick to set up your umbrella and chair. Room was basic but clean with nice balcony overlooking pool. Meals were good for Cuba. Not a lot of variety. Nearby live bands and dance clubs. Interesting area and very safe. A la carte restaurant picturesque with great service. Good wine. Nice mix of people. Mainly couples.

This was our second visit within 6 months and it is amazing the upgrades that have happened. The Imperial dining room was opened with fantastic food and amazing presentation and our waiter Gustof was so personable, as were all the staff. Our room was serviced by Bryookas and did a wonderful job. Some of the servers brought their children to the resort and it was nice to meet them. Alain and Levy that worked the 24hr bar were very friendly and the server from the lobby bar brought his son Carlos Enriquez, a charming, shy 6 year old that came to hug me. The gentleman that retrieved our luggage from the holding room was so excited that his daughter had just give birth to a baby boy 10 minutes ago and was beaming with joy. Reception staff were very quick to help us. Check in and out was a breeze. The pool was cleaned daily and the lobby bar area was kept nice and clean. Security staff were very friendly, Maurice was so proud to show off his two handsome sons and beautiful wife. What more can I say..except this will be our second home!

We have gone to Delfines for years. We like it because of the in town location on the beach. And we know the staff who do their best despite the lack of resources given to the hotel and it’s infrastructure. Food was somewhat improved this time but limited food resources make meals challenging. You can’t work without resources. You can’t expect a 5star resort for 2 star prices. This hotel has potential but continues to be neglected and ignored by the hotel chain. But it’s a beautiful beach there are restaurants in walking distance the coffee bar is excellent and the staff do their best.

clean rooms, very nice beach, clean swimming pool, good service and food and exceptional restaurant a la carte. good location close to Havana, some problems with internet connection should be improved.very professional and nice entertainment programs. we really enjoyed staying there

The staff was amazingly friendly. The A la carte was excellent and the rooms are clean. The hotel is in a great location with a great view. You can sit on the terrace overlooking the beach. Great place to enjoy the cuban culture. We have stayed here the last three years.

This was my third stay at Los Delfines. Like many Cuban resorts in the 3 - star category it is a little rough around the edges, but it is small (about 100 rooms), and pleasant; nice pool, good beach. I find the food here quite good, but, I maintain reasonable expectations. Service at the restaurant and bars is spotty, sometimes good, sometimes not. Our room was in the building by the beach, over the "Lobby Bar", so a little noisy and smokey by times. I prefer rooms in the other buildings. All in all, for the price you can find for this resort it's a great bargain, which is obvious, most of the clientele here are repeat customers.

Joye was beautiful I enjoy staying there people was great safe place and will return again thanks again for your wonderful hospitality I will recommend this resort to my family and friends possible bring them next winter for a vacation

My room was pretty basic and everyone else agreed about theirs, but it’s a small resort downtown that is close to everything. The staff are incredibly friendly, I particularly loved the Pedro from the entertainment team- lots of fun! I recommend to everyone.

The food is not great except for the one night you can book for the specialty dining. Beach are is great. Lots of great dining restaurants within walking distance. Two straw markets within a few blocks.

We stayed @ Los Delfines last year. Found the food was better this year. The rooms were much nicer this year. The pools however were cold and murky. Did not swim in pool. This year we swam in the ocean more and enjoyed it very much, warm ocean!!! The staff was exceptional as before, friendly approachable, helpful and fun to be around. The entertainment and the music was the best!!! On weighing the great and the not so great, we enjoyed our stay and would reccommend to people who can enjoy 3-4 star units.

The coffee was great the food at the hotel terrible!! The hotel does the best with what it has, the staff nice & friendly!!Internet withdrawal because it's not available everywhere due to government control!!It is very unlikely that I will return to Cuba for a vacation unless the country opens up to Capitolism & frees the ppl!!

We were at this resort for 10 nights – From Oct 30 to Nov 9 2018. This was the second time at this resort, first time was better, approx 1 year ago. Food, room and drinks about the same, great location within Varadero accept the following: Entertainment staff really did very little except boosts their own egos. Resort store, you have to watch the girl behind the counter, charged us 3 CUC more per bottle of rum than the proper price. Only found out much later what the real price was suppose to be. Not all of the bartenders at the beach side bar are very friendly. Noticed some of them do not listen too well and if you correct them (if they got you the wrong drink) they do not like it and they let you know. There are a lot of locals (have no resort bands) at the resort that use the loungers and umbrellas at the beach, all they do is tip the security guards, many of them in the pool / snack bar eating and drinking for free. I also noticed that they will try and use the dining room, a little more difficult to get in. We paying customers are paying for all these under the table activities. I would not return to this resort. We have been almost 2 dozen times in Varadero. Usually go twice a year and have been to almost a dozen different resorts. We know a number of locals who do not work at the resorts and they claim it is not the same as it once was in Varadero. Now more about how much the Cubans can extract from the tourist. I will still go to Cuba, great people, great beaches etc., just make sure you check out prices before buying anything and avoid the Cubans who long forgot that they are in the customer service business.

This is our second visit to this hotel and we refuse to stay anywhere else. Perfect place for travelers who like to explore their surroundings, as everything is in walking distance. We stayed in the ocean view room and listened to the wonderful sounds of the ocean every night. The nightly music and shows were directly under our balcony and we could watch it all from our perch. It shuts down about 11:30 pm so no need to worry about sleep interruptions. Room was very large, very clean, hot water shower (just let the water run for awhile).Staff always had a smile, and were eager to help. Will be returning in the new year.

Absolutely loved this place staff our friendly and always wanting to make your vacation go easy! The location is fantastic we walked the first night for about an hour and I felt comfortable walking around I can’t wait to go back the food was not bad! The entertment everynight was good and the 24 hour bar was great! Thanks for. Great experience 😊

I had heard mixed reviews on trip advisor but was pleasantly surprised. The staff were very friendly and helpful. The food was actually very good .. we've been to Cuba many times and know not to expect high end food. They even had Sushi one night as well and a great pork dinner and all the fixins! Our room was very clean ..however I think they could use a bleach for the towels as you could see old stains on some which was not great ...but they were clean. The location is great .. the bank on one side a block away and a large store on the other side for shopping. All in all a great trip. I would definitely go back!

You will not find greater staff, service or location. The beach is breathtaking and you can walk for miles. Los Delfines is in the center of Varadero and the markets are within walking distance. The food is nothing to write home about, but hey... what if you don’t go back home with that extra 5 pounds. There’s always the pasta bar. The bread and ice cream are both melt in your mouth. Your eggs and omelettes are prepared to your liking and so what if there’s no bacon. Lol For the very picky eaters there are plenty of excellent restaurants at a great price.

Here you will find everything you need to make your own! The hotel was very clean. Biorkys has been working for a long time! The room was wonderfully clean. Comfortable bed, spacious room, nice balcony view. The pool is clean and the beach is gigantic. It is cleaned every day. There are plenty of sunbeds and sun beds. Food is good, delicious. Simply perfect! I loved! I'll be back soon!!!

For the amount we paid, the hotel was as expected, food was repetitive and bland, rooms were clean & basic. The location, beach and weather were all phenomenal, it is located in downtown Varadero close to restaurants and bus service. If you want 5 star food and accommodation then this is not the place for you, book at a different resort. Since time in Cuba is not spent in the room this suited our needs. Most of the servers were friendly and ready and willing to serve, others not so much. That was also fine, you learn quickly who to avoid. Would I stay again? Not likely, would pay a bit more for a better resort with better food.

Resort was right on the beach and well kept. Food was good. Service was good. Nothing was ever overcrowded. Did not notice anything that other people disliked. Toilet paper was always stocked in the room. Food was not bland. Staff were very friendly and prompt with service. Plenty of space on the beaches.

The beach was amazing! The dining room staff was friendly and great! The housekeeper was great. Not happy with the rooms we travelled as a group with family and we got put in three different building. Asked to be moved and the front desk just totally ignore us. The beds were horrible old. The bar facing the beach the staff were not friendly and ignored patrons. The alacarte restaurant was amazing especially the waiter Gustavo!

parts of the hotel are very old and in disrepair. Our travel mates had a very bad room in the building that houses the restaurant. Their air conditioner actually blew up, there were cockroaches in their room. They were promised another room and then the desk staff just said no it is not available. We were there for two weeks. The dining room staff were wonderful, but the food is very bland and repetitive. same thing every day. the once a la carte restaurant was great with great staff, but it is only available with reservation once a week. The poolside bar staff were great but it closes at 6 pm. The oceanside (main) bar, with the exception of one young woman, is the rudest, most incompetent, surly staff I have ever seen. None of these men should be serving your customers. We are polite, patient Canadians who tip well.

This hotel is upgraded. Max 1 star. No beach towels changed during 4 consecutive days. No room towels changed during 3 consecutive days. Room 216 (Imperial Suite) awful and dirty - notified guests. Do not take any room above the Bar. Difficulty getting a room (3 days waiting). No air conditioning in room 239 for the rest of the stay. Refused a new room change except above the Bar (very noisy). Picine excellent and very clean. The travel representative tells the people that Cuba does not take anything in hotels under 4.5 stars - for not saying it at the time of purchase. The hotel was under inspection The buffet is passable - there has been improvement to the last 5 days of travel. - the washrooms were clean but barred. Very courteous staff with the exception of a hostess who shows no empathy. The key word of the hotel = magnana.

This resort is central to the local markets and a number of great restaurants to also support the locals. The beach is fantastic, resort very clean, friendly staff. My only concern was we didn't have hot water.

This was a really nice resort to stay in. It is a 3 star resort and stands above that standard. You are located right in town being able to go off the resort and explore the city. The food was not the greatest however was better than my expectations held. The little restaurants around the resort where amazing. Pizza, fries and beer for $4 CUC. If I went back I would definitely pick this resort again. The people working were also amazing.

The food was barely edible , we ate out at restaurants for most part of our stay . Hotel does not provide water you have to purchase bottled water from the gift shop ( if it's available ) Beaches are fantastic however most of the chairs are broken. Most staff were friendly , except the tip hungry bar tenders . Drinks were crap ! Poor condition on pools very dirty. Room cleaning services was top notch .

The hotel is small but that makes it somewhat more intimate and welcoming. The food is as good as or better than most other resorts even with higher star ratings. The beach is stunning and the staff A+

You could't get any closer to the beach. Rooms were clean with A/C. Bed was firm along with the pillows. Staff were amazing. Bartenders were able to comply to any order so long as the ingredients were available.

A smaller resort set in the middle of town right on the beach. Not like today's monolithic Giants this hotel is quaint but offers decent food rooms and drinks without the long line ups. By midweek u will know all the friendly staff and most of the guests if u want to or stay anonymous. It's your choice. Got to see a pod of four dolphins for about 10 mins hunting and jumping right from the bar. Rooms are clean and beds are acceptable. There are a lot of French Canadians there. For the money it's a win. Will return there again

Hotel grounds kept very nice, room extremely clean, small resort everything very accessible! The rooms to book are the poolside rooms! Food was ok at resort however lots of great places to eat within walking distance if you don't like the buffet choices! Ocean.......beautiful!

great Location.downtown Verradero. staff was helpfull. the food was just okay.there is an amazing beach balcony veiw if you are able to get it.the room was big.kayaks.paddleboats.vollyball. some games.

Hotel Los delfines is right smack downtown varadero and walking distance to most clubs and markets. The beach is pristine and there's no resort right next to it so you feel like you have the beach for yourself. The food was a bit redundant but there are numerous restaurants outside of the hotel that you could from for cheap. The hotel staff were nice but tipping is needed if you want quick service. It's a smaller hotel and seem to have an older (40 and up) clientele mostly from Quebec and Italy.

My only probleme with this hotel is the rooms in the ground floor. The hall is very dark. The rooms need to be renovated and cleaned. Because I saw mold all over the wall. Im not talking about fancy stuff, just the minimum for a 3 *** hotel. Otherwise, the upper rooms are correct. The place is interesting too.

The location of "Club Los Delfines" is perfect for us. It's near the beach, bus, bank, restaurant, market, etc.. The rooms are not perfect, as it need some repair but we can live with it. If you can, ask for room on the third floor (# 200 and up) at arrival cause room on the first floor may have some ant, mosquito, mold, bad smell, etc.. For us, I have to ask to change our room (#116) cause there're so many mosquito. In our situation, there was no room available on the same day, we have to wait to the next day to have our room changed (I spend 3h to kill over 30 mosquito that nigh). For the food and drink, there is only one cafeteria and 2 bars (one open 24h). The foods are not the best (to salty or flat) but for the price, we can survive with it. Side note, there're a lot of fly in the cafeteria (from 30 June to 7 July), this is sad cause sometime it make us lost our appetite and mood. The service is ok over all. Side note, your traveling agent can always step in to help you out (he is there only 1h each day in the morning). The currency used is CUC (Cuban Convertible Peso), the best rate is at the bank. You can exchange your $$$ at the Bank (best rate), airport and hotel. Before the trip don't forget to check the current rate, so you don't get over-cross. Over all, if you're going for the beach & price. This is the one for you.

The hotel is perfectly situated downtown few steps from the beach. Many restaurants stores and activities around. My room was big and super comfortable, AC worked perfectly, hot water everyday. Staff very nice. Pool great.The food, well it's Cuba, but I found something good everyday. There is a terrace on the beach for eating outside, amazing! The only negative for me was their Pina colada, fake and made with some strange mixture powder... But All in all I think it's a great quality/price hotel. I will definitely go back!

Rooms and grounds were kept very clean. What I liked most is that you do not have to walk far to get anywhere at Los Delfines. Just a few steps and you were right on the beach, even from the rooms furthest away. The beach was wide, sandy and clean. What more could you ask for?

The resort is small which I like. The rooms are clean and comfortable. Its right in the middle of town which I prefer, do not like being up in the peninsula on a resort all day. I like being able to walk around and go to different restaurants or just looking around. The staff are exceptional, bar staff great. I have been there 8 times and plan to keep going back. They are like my family now.

The hotel is right in town so it is easy to walk anywhere. It was different from our usual jaunt to a resort where you are somewhat isolated and stuck on the resort for the duration of your stay unless you take excursions. Here you can walk off the resort and you are in town where there is lots to see and clubs, shops and restaurants you can go to. Many people staying there do not eat at the resort because there are so many reasonable restaurants in walking distance. If you don't want to walk there are other options. We took a horse and buggy ride which was fun (10 CUC half hour). The buggy driver gave us some good tips on places to eat. Because so many of the guests are out and about, the lines at the bars and buffet are mostly nonexistent (April). We had the basic room on the third floor (nice view). The room was small but met our needs. The room was clean and the maid did a good job. It appeared to be newly renovated with fresh paint and tile. The balcony was only about 2 ' by 3'. If you want a room with a larger balcony with chairs etc. let them know when you book. They have them, depends on what building you stay in. The food was ok - about what one would expect for a three star resort in Cuba. The a-la-cart restaurant was very good. It is not easy to get booked in, so see to that as soon as possible. The beach was nice. Cool, white sand that goes way out in the water. No rock or coral. Water was comfortable temp in April. It was windy most days so there were waves and the non-motorized water sports were not running most days. The only criticism I have is the lack of shade. They have too few palapas at the beach and shade for about six at the pool. People have to drop their towels on chairs very early in the morning to try to reserve chairs with shade. Some are putting their towels there late at night. There were arguments over this practice between guests. It shouldn't be necessary. They could put more palapas's up at the beach, and umbrellas at the pool. Overall it was a good week.

Returned to Club Los Delfines, Varadero, March 31st, 2017 for one week; pleasantly surprised with lots of upgrades and refreshing in the premises; as always, the staff is so helpful and wonderful; food was good, and I can say, notwithstanding it's a 3.5 star, there was lots of variety and fresh food, no complaints whatsoever. Beach, well, one of the best beach strips in Varadero; grounds very well maintained. Would definitely go back, and recommend Los Delfines as well as the great assistance from my agent, Kevin, at Trip Central. Thank you.

We've stayed at the Delfines several times over the years. For us, it's like another home. Yes there are some issues with the hotel - not all of the rooms are "nice" or in the greatest repair. And the food...well, not great though there was some improvement this time. Breakfast is always good. And you can usually find something at lunch and dinner. If not...get out of the hotel and eat somewhere at the private restaurants that abound in Varadero and are within easy walking distance. We like the hotel because we have made friends and connections with the staff. We like the hotel because it's downtown, and not out in the tourist zone which is at best an isolated area far removed from any Cuban realities. If you want a sparkling sanitized hotel...Delfines is not for you. If you want a happening disco and raving night life - Delfines is not for you. This is a hotel that is probably best suited to people who are at their time of life where they want somewhere relatively quiet. A hotel for people who are less worried about perfect accommodations and more interested in being able to get out and explore Cuba - outside of the usual tourist offerings. As for food: If you want gourmet experiences, go to France, not Cuba. Or, go find a good private restaurant...there are more and more around - but remember, as you do at home- you'll have to pay for good food and service.

Hotel is in the middle of everything,right on the beautiful beach which is clean and one can enjoy miles of walking. We have been in the old building with some minor issues which were solved easy. Staff was very friendly and on hand so you can feel like a family.We find that it was plenty if food but it was luke warm and repetitive but that is 3 star hotel and we have been there five times and will go again.

Breads were not fresh Desserts were not good except ice cream. All week same desserts. Salads were not good. Fresh food was good but lots of time it was not fresh. Papaya was great. Were disappointed about food first room we had was dirty then we moved to different room it was clean but beds were very bad. Not comfortable at all. Staff was friendly.

When we first arrived I felt like crying. I knew that our friends would be coming to the same resort and arriving two hours after we did. (Arriving from a different location). I felt horrible about the resort that I had picked. We were initially put into the small old rooms by the ocean. After 3 nights we were able to get better rooms by the pool. These rooms were much nicer. I would say that the food was border-line horrible. But we managed to not go hungry. The hot part of the buffet was very small!! We went to the a-la-carte one night and the food was amazing!!! We were so thankful for a good meal. At the end of the week - I think that I would be safe to say that we all had a good week in spite of things. However, I do not have a desire to go back. What I did find very interesting was that lots of people return to this hotel over and over again. So - apparently lost of people like this place. Some pros are that the pool is quiet ( the loud music is at the beach). There is a snack bar by the pool that always served pizza - which was good. Two days they also had French fries. This was a treat!! And for breakfast and lunch you could enjoy your meal while looking over the ocean. The place needs some maintenance!!! And a new paint job. This place has huge potential! It could be a wonderful place with just a little TLC.

Hotel was clean. The staff in general were ok. My chamber maid was very good. The food selection was the same everyday.and was never hot. The hotel allowed everyone acess to the beach area which created no seating for the guest of the hotel. The beach chairs were in very bad condition. I will not be returning.

The hotel is old and it is not perfect. But the wonderful staff make the experience memorable. Beautiful beach, great location. Food on par with any other Cuban resort. I have visited twice and will return

It was truly a wonderful week at Club Los Delfines. We stayed at the "Colonial" section which is right on the beautiful Beach with a nice view from the patio. This section also includes the restaurant, and the main Bar .I must say the food was not the best of variety and taste, however I took my "Hot sauce" with me, and there was always "something" to satisfy one's appetite. The room we stayed in was big and clean with a terrific window view. There were also two beds one King size, and a medium size one. The only complaint about the room was it needed painting. The walls had a bit of mold, and this could easily be the most beautiful room if painted. The guest and staff were friendly especially the security.A big shout out to AMADO and HIRAN who were so helpful and spoke English very well. I would definitely stay at this hotel again, even the same room, after a good coat of paint The trip was worth it in every way for the price we paid. Thanks Heather for booking us such a wonderful trip.

My wife and myself used this resort last February/16 We had such a good time we went again this November for another two weeks and enjoyed it again. Staff are first class nothing to much trouble for their guests. Minutes walk to the beach with white sands and crystal clear Ocean. A Lobby bar small café by the pool with alchohol and food very impressed with the Hotel setup. A good thing to remember is the Hotel has fully accessable facilities for disabled people and the maids and staff are at your service at all times. The food is different to Canadian foods but it is good food and hey when in Rome do as the Romans do right.

real Cuban experience, old unique hotel, oceanfront rooms are very large basic rooms, great amazing view, staff are amazing, friendly. resort is very old but clean, location is right downtown, walk to everything.....shopping, bars, resturants, .....food is very repetitive, very bland but didn't go to cuba for the food, beach is the best

I thought that this hotel has a lot of potential but was very poorly maintained. The list would be too long.....broken toilet seats, missing light fixtures, and some days the housekeepers did not even change the sheets.... Some of the outside staff just sat around all day instead of picking up the cigarette butts, old cups and glasses, etc. It would be very easy for this hotel to be special if management encouraged the staff to excell. Maybe they don't pay them much. The dining room waiters and cooks were very good and would do anything for you. The food was reasonable.

We went for a 4 day get away on Sept 18/16. I read a few reviews but thought how bad can it be for 4 days. The resort is very tired and in need of a total renovation. The food is terrible and I am not a fussy eater. The buffet was the same for lunch and dinner only the protein changed not to mention it was only warm not hot. Dinner service was not available until 7pm this is too late for people with children. After eating the same food every meal I was looking forward to coming home. I can generally eat from the pasta station but the only choice you were given was between 2 noodles and 2 sauces. It was not like any resort I have been to in the past where you get the option to add items to your pasta. The omlette station was slightly better for breakfast but only marginally. The restaurant was the ONLY place we received good service but that's only because we are generous tippers. As an English speaking person we were definitely a minority at this resort. The hotel was full of Spanish or French speaking customers and unless you spoke either of these languages the staff had no interest in you. It didnt make any difference if you tipped at the bar because your service didn't improve, the Cuban customer always got first priority even if you were there first. I asked the bartender to make me the same drink he just made for the previous patron and was told he didn't have anymore glasses but watched him make the exact drink I had requested for another patron when I left. I'm not sure if they were just disengaged or just didn't care. While we were waiting for our excursion bus i sat and watched the receptionist smoke and tweeze her chin hairs and pick her pimples....it was amusing and helped pass the time. The beach was amazing and the location of the hotel was also good for accessing the local vendors. The air conditioning in our rooms did not work properly but there was no sense of urgency to move us to another room. The shows that we seen were good at night but other than that we did not see any animation people at this resort. All in all I would not recommend this resort for your visit to Veradero. Pay a little more money and go somewhere else. This was not my first trip to Cuba but will be my first and last trip to this resort.

We enjoyed our vacation between june 25 and july 2 2016. Food was ok for us as we are not picky. Rooms were big and clean in cuban standard. This was our second time at the same hotel. The reason we picked this hitel because it was the most reasonable price. Did not experience any travel sickness during or after. Beach was awesome.

My stay at Los Delfines is always great. I have been a regular going to Cuba about 2 or 3 times a year and always go back to Los Delfines. You won't find a better beach or better people. The rooms are dated but always clean. The food is nothing to write home about but I've never went hungry. The ice cream is my favorite. You won't find a better bang for your buck.

Was very small hotel, each one I liked, nice and in front of sea, there is a veranda where you can have your morning coffee. Pool was clean, but there were no beach chairs to use. Food was good, the rooms were nice and clean and changing the towel every day.

Beautiful place but animation way to loud. Food is really bad but drinks are good and coffe bar is amazing. Staff is unequal, some are really nice other are such a d***. It's a good spot downtown and the beach is really wonderfull as cuba can be.

Would not go back. Run down hotel. Nothing like its pics. Poor food. Staff nit friend ly at all. Just overall not as advertised. Tried to make the best of it. Stores ae friendlier than the hotel staff.

We were looking for an experience outside the all inclusive box. It is not fussy. The staff gave you space - like a good waiter who knows when to step in. They are loyal to their customers. There were good safety guards which made us feel safe because you walk out and you are in the town with the people like the local school down the street. Choice of right on the beach or more tranquil settings by the pool. Our party ranged from 12 - 78 years and we all felt comfortable and cared for.

Hotel is in need of upgrades in certain suites but hey we are in Cuba, When in Rome do as the Romans do. Overall the hotel is in good condition and the food and staff was excellent absolutely no problems there. Beach access is 2 minutes from Hotel my wife and myself have already taken Hotel emails to return next year. Would Highly recommend to tourists to make certain they have changed monies to Pesos before going to Varadero cant stress it enough, reason'' There is only one bank in Varadero and to change monies you have to wait in a line up for up to 30 minutes due to there system. We tried 4 Hotels in the area to change Canadian dollars and they will not change them so the Bank is the only way. So Tourists beware.

Wonderful helpful staff; home feeling, friendly tourists; food not bad and good variety; lots of imagination with preparation of meals, given the lack of products; the grounds were always well maintained and there was never a shortage of fun and entertainment;

Hotel room is the worst we've seen but shower works, beds adequate. TV broken, AC not working and balcony door would not close. Told hotel was full so could not change our room. There fora short stay so stuck it out. Grounds are beautiful and the beach amazing because it's Varadero. Food was enough to survive but mostly ate off site. Will not go back to this resort.

I did not have high expectations (in terms of room condition and quality of food) when booking this resort, as it was rated 3 stars. Regardless of the slightly deteriorating condition of the room everything worked properly, the food was not great but there were plenty of options to pick from for picky eaters. The best part about this resort is that it is directly on the beach, right in the heart of Veradero and close enough for an affordable taxi ride to Havana. So, essentially it's a great option for people that want to stay on a resort and explore Cuba.

I had a great time there and was very pleased with my room,pool area and how close the beach was to the bar area and dining area. There were ample huts on the beach for shade for most people who wanted them. I loved being downtown and being able to walk everywhere we wanted to go. There are a lot of reasonable restaurants in the area as well.

Just got back from 12 days, great vacation, best food I have had in Cuba. The staff were all lovely, room service excellent. Entertainment was good, would like to see more activities during the day maybe some dancing lessons, Spanish lessons. Lots of good fun, small hotel. great location. No complaints value amazing.

The grounds and room were clean and the staff was courteous and friendly. The mattress was a bit uncomfortable but I slept like a rock anyway because of the beautiful sun and lots of activity. The food was a bit repetitive but there was always something edible and there are lots of reasonably priced restaurants within a 5 minute walk. The beach is one of the best I have ever seen and NO sand flies! You can walk for 20 KM if you wanted to. This hotel is right in the middle of the town of Varadero and that makes for far more opportunities to explore the area, shop, visit restaurants and bars and get to know more local people. It is also a good base of operations for tours since it is closer to the base of the peninsula, the rides are shorter to the tours and airport than for the large resorts further up the beach. If you insist on a 5 star resort, you may want to look elsewhere, but for me this was perfect. I would recommend Club Los Delfines to a friend but with the caveat that they have to adjust their expectations. I had a great time.

The Resort was overall very well maintained, especially the landscaping. There was a good variety of food and fresh fruit and vegetables for the meals. There was an upbeat feeling with the music and Entertainment for the young people. The Staff was wonderful! We made some great friendships with all ages. The only problem we had was that there was NO internet in the resort and we had to walk about a Kilometer in either direction and then wait in line for an available computer. This may not be a priority for many people. The resort is located in the central area of Varadero with lots of restaurants and craft vendors to see nearby.

This was our 4th time at Los Delfines. We go back simply because we like it. It's not a 5 star resort, it doesn't have the best buffet food, and sometimes some of the rooms can be a bit - um - challenging. But the hotel is on the gorgeous Varadero beach, right downtown, and not out in the isolated tourista zone. Overall, we have had good rooms. This time we had 142 - and it was poolside with an ocean view, and steaming hot water everyday, though I did hear some people didn't have hot water. The food was improved over last year, though still not something to wax poetic over, we never went hungry. Entertainment good, servers good, though I have to say the bartenders this year were a bit sullen with us (and they are the same ones from previous years). The cigarette smoke is very heavy - there are alot of Quebecois and Italians there where smoking is still very common. But sit outside on the nice patio and feel the breeze off the ocean. Get away from Varadero, visit other places in Cuba, go to a casa particular and stay with a Cuban family, and then come back to Los Deflines. This isn't really a party hotel, it's more like a house party with friends that go to bed at 11 pm :) Suits us very well - though not everyone would be happy here.