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Starfish Cayo Santa Maria
Starfish Cayo Santa Maria is an all-inclusive 4-star resort located on the stunning beachfront of Cayo Santa Maria. It offers over 1300 comfortable rooms in two categories: Junior Suite and Junior Suite Ocean View. An ideal destination for solo travelers, couples, and families passionate about water sports, plenty of fun awaits you here!
At Starfish Cayo Santa Maria, guests will come across various luxurious amenities and services suitable for every need. Whether you are thinking of lounging by the pool, relaxing in the spa, or participating in one of the many exciting indoor and water sports offered at the hotel, you will never have a dull moment in this bustling paradise. In total, the hotel features 4 adult pools, 1 kid’s pool, a theatre, and 4 tennis courts. There are also 8 restaurants available for delectable dining. Matanzas and Trinidad are buffet-style, La Vigia and Ancón serve grilled-style dishes, II Veneziano specializes in Italian a la carte, La Campiña also offers an a la carte-styled dining, Don Quijote caters Spanish a la carte, while Bellamar is ideal for seafood lovers. To stay refreshed and hydrated, guests may drop by 1 of the 7 bars spread throughout the resort.
To learn more about Starfish Cayo Santa Maria, we invite you to speak with a tripcentral.ca travel agent who’s been there! They can tell more about our wide selection of Cuba Vacations and help you plan a trip of a lifetime. Call us toll free at 1-800-665-4981.
| Transit Time | 98 |
|---|---|
| Transit Distance | 116 |
| Number Of Rooms | 684 |
| Number Of Pools | 1 |
| Beach Front | On The Beach |
| Year Built | 2008 |
| Minimum Age | 18 |
| International Bar | Yes |
| Spa | Yes |
| Weddings | Yes |
| Fitness Room | YES |
| High Low Rise | Lowrise |
|---|---|
| Star Rating (optional) | 3 |
| Address 1 | Cayo Santa Maria |
| Address 2 | Caibarien, Villa Clara |
| Region | Cayo Santa Maria |
| Country | Cuba |
| Postal Code | 52610 |
| Renovated | 2024 |
| Latitude | 22.657666 |
| Longitude | -79.041830 |
★★★★★
Private -
Verified Purchaser
First solo trip
Being on my trip alone this time, it was crucial for me to feel safe. I needed to change rooms, they were awesome in assisting me with my needs. Folks are very nice, was told it's very safe and eventhough it's slightly old... they work very hard at keeping things clean. I was already warned that the food wasn't that great, so I brought stuff and I did manage to find a few things to feel content. I had brought gifts to offer everyone that assisted or served me. If you can bring shoes or school supplies to help the locals. My cleanilady was the sweetest and I will miss her smile. The beach is gorgeous and the sand very clean and soft. Plenty of long chairs both at pool and beach area, as well as shady spots. I was grateful the sealed bottles of water they gave but I had brought water tablets in case. Their was entertainment such as dj and fashion show at pool area during the day, in the evening the dj would keep everyone laughing and dancing at the bar. The bus ride is very entertaining and they tell you about Cuba. The airport is small but clean, make sure you get many 1usd dollars to give as tips & don't exchange too much of yr money in pesos cause you might stay stuck with them. Their currency changes every 4-5 yrs. Bring tiny kleenex packs, wipes & a tiny handsome bottles since most of the public bathroom have none. You may see ladies offering some but they do it to get money to survive so pls tip. Lots more to say but this should help. Overall a beautiful place with very hard working kind ppl but I will be going to explore other places.
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★★★
Private -
Verified Purchaser
Not bad for $685 per person
There was good and bad. Beach is wonderful, probably nicest one i ever been to. Its easy to get into water. Plenty of beach chairs. Sand is beautiful, but full of sand mites and they will bite you so bring bug repellent. Beach bar isn't far at all. Daily entertainment team tried really hard and had some good activities. Bar service, and service in general was very quick. Lots of bars around so almost never had to wait to be served. Drink quality was good. Swimming pool is enormous, and you can easily find a spot to be on your own. Its pretty shallow, but lots of chairs for everyone around. Our room was great, no issues at all, everything worked, warm water, toilet, etc. Really liked adult only concept. Staff is super friendly and servers come up to you regularly. There is a shopping plaza near by that you can easily walk to. Snack and drinks are available 24 hours so even if you are hungry at 3 am you will be able to grab some food. Food is one of the worst i ever had in Cuba. Everything is cold, undercooked. Very limited choice compared to other places i been to. No beef at all. Eggs are powder eggs. Occasionally had seafood which was good. Also they advertise that they had four a la carte restaurants, that is a lie. There is only one a la carte restaurant. That restaurant was very nice and they do change the menu on daily basis. Night entertainment was the worst one by far compared to other places i visited in Cuba. For 3 straight nights they basically just put music on and had guests dancing with some guys. Basically they were using guests to entertain other guests. Instead of putting shows on, there was almost like glorified disco. Scheduled entertainment was not followed. Also they have huge theater but do not use it, instead they pile everyone in lobby and its hard to see. Our towels in our rooms were never changed, despite being dirty, just folded and put back in place. Also our bed linens were never changed for clean ones. Resort retail store regularly ran out of smokes and cigars.
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★★★★★
Private -
Verified Purchaser
Awesome stay
Enjoyed every moment. Good food, good drinks. Overall amazing Made friends. Clean rooms good service. Wish it was for 2 weeks ***************************************************************************
★
Private -
Verified Purchaser
I am done with Cuba!
We returned to this resort because of the great time we had here in april of this year. What a change this visit was. One restaurant only open for breakfast and lunch, with no live grilling stations. So no omelets or fried eggs for breakfast and no fresh fried fish at lunch. Sometimes no air conditioning on, with open windows and thus an abundance of flies. The ala carte restaurant for dinner with no reservations just show up and hope to not wait long. Shortages of coffee, eggs etc at times but the worst was when the water pump broke....I went to get my first morning coffee and was told no coffee because no water....this was my last straw for the Starfish. We asked to be moved and were! By late afternoon still no water and I don't know when they got it fixed. Thanks to my Holasun rep. that quickly acted on our behalf to fix our holiday.
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★★★★★
Krissy -
Verified Purchaser
Lovely Resort
I really loved it there. The grounds were beautiful, everything was well maintained, clean, and the staff were always happy, smiling, and eager to please the visitors. Its a large resort, so walking to get to lobby, pool, and beach were unavoidable but I loved the exercise.
★★★★
Private -
Verified Purchaser
Good time!
The bus ride from the airport to the resort was less than impressive. No working toilet so we pulled over, next to the highway, for the bathroom. It was disgusting. The ride from the resort to the airport was much better. 1.5-2 hours is a long haul regardless. Front desk staff were helpful and timely. Room was clean and kept stocked. Beds were uncomfortable. Grounds were kept well. Managing cigarette butts must be a challenge. ALOT of walking which was great! More signage on direction of facilities would be appreciated; although, we did figure it out after a couple of days. As a non smoker I truly struggled as all common areas allowed smoking (not the buffet area though). Any entertainment I couldn’t partake for cigarette smoke. The beach is spectacular! Never struggled for a lounger. Entertainment crew are outstanding! Food was good yet repetitive.
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★★★
Private -
Verified Purchaser
Relaxing Resort
The Good: The staff are outstanding, the beach is the best I have ever visited because of the beautiful sand, many shade areas and plenty of chairs, ability to walk a good distance on the shoreline, this is a quiet resort with no loud music playing constantly thus the title relaxing resort The Bad: Cuba has supply issues thus the food is prepared well but very repetitive, no milk 1 day, room towels and beach towels are not changed, bed linens changed once in 2 weeks, asked for a wake-up call didn't happen
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★★★★
Private -
Verified Purchaser
First Time to Cayo Santa Maria
My husband and I (seniors) stayed for 2 weeks March 30 - April 13,2023. We have stayed at other Starfish resorts in Cuba but this was our first time to Starfish Cayo Santa Maria. Overall the resort was good,food was good considering the shortages in Cuba but there was no shortage of lobster. We ate lobster at 3 meals here and could have had it for a 4th. Dinner plates at the buffet sometimes were gritty, not always clean, i returned some to staff. The beach guys were great, Hosea always found chairs for us. Can only remember his name.all the guys were good. Didn't sit at pool as not much shade there. We stayed in building 26, room 2605, ground floor. Our maid did a great job. All the staff here are friendly, always smiling and helpful. Leonardo,and other entertainment staff greeted us each day.
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★★★★★
Heather219 -
Verified Purchaser
Amazing resort
This resort was by far the best resort we have ever stayed at in Cuba. The staff made us feel welcome as soon as we walked in until the final moment of departure, the beach was spectacular . The room was nice with an ocean view. The food was good didn't go hungry by any means always could find something, even if it was the same everyday.The beach bar was our favorite thanks to" Javier " always a great time and loads of laughs. 10/10 in our books.would recommend this resort to anyone.
★★★★★
Matt458 -
Verified Purchaser
Awesome resort
The hotel is very nice the have the best beaches I’ve ever seen the people were outstanding couldn’t of asked for a better vacation the food was good and the rooms were very nice the view from our room was amazing
★★
Alban -
Verified Purchaser
Worst resort
This was my 5th time to Cayo Santa Maria and by far this was the worst resort. It is an old resort and there are so many issues related with maintenance and service. The staff and entertainment team are very nice and friendly but they have very limited resources and the place requires a total facelift.
★★★★★
Evelyn 19 -
Verified Purchaser
Great vacation!
Great , beautiful , long beach , especially for those who like to walk. Wonderful food, extremely friendly staff, although hotel by itself needs renovation. Overall greatly recommended place to relax.
★★
Private -
Verified Purchaser
Dont go here
This is no where near 4 stars. Had no soda, juice or beer for days. No toilet paper. Using unwashed used plastic cups to serve people because they ran out of cups. Also terrible service compared to the rest of cuba. Our AC didn't work for a few days too.
★★★★
Tomi -
Verified Purchaser
Had a great time!
What a great week we had indeed. The atmosphere was fantastic; sun, heat, pool, drinks, beach, ocean and waves. The staff was friendly and helpful. They remembered what my favourite drink was. The entertainment was fantastic. They were great with the kids as they had a kids' show as well. They went out of their way to make sure our kids had a great time. As to be expected, the food was not the best, but you could find something you would like. Of course, there are the little things that are to be expected in a socialist/communist country; namely the fit and finish. This could be seen throughout the resort. Things were just not put together as you would expect them to be. if you are able to get past these things, you are going to have a great time, as the weather, entertainment and drinks well make up for the other shortcomings.
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★
Marian -
Verified Purchaser
Worst resort ever
Service ,rooms end food really bad!!! Never again in dis resort!!! Not recommended .Table not clean you have to serve your self to take forks end spoun ,if you ont something to drink you gonna need 3-4 time to ask.
★
Private -
Verified Purchaser
Very disappointed
This was my second time visiting this resort. Last time was about 4 years ago and wasnt too bad. This time it was very disappointing. There was no returning guest dinner or bottle of rum. Apparently some people do get it as my friend did this trip. Food was disgusting and cold and huge lack of food in general. The guests would near knock you over to get in front of you. I skipped several meals as it was it worth it to me. Entertainment staff engaged to the guests who were showering them with gifts mostly. They were not rude just not very sociable. The life guard spend his days flexing his muscles and exercising on beach and never seen him watching the water at all. The room was good, clean enough for my liking Beach is amazing and grounds were well kept. Front desk staff were pleasant and helpful. I love Cuba but will hir be returning to Starfish again
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★★★
Heaven80 -
Verified Purchaser
Beautiful scenery, horrible service
First day no a/c, by the end of the second day I requested a new room after 3 different people came to repair and left saying it was working fine, room would not go below 24 but a/c was set to 16. I had to fight with them to change rooms, they were extremely rude. Spent more time in my first two days in the lobby then I did enjoying my trip. Second room had water leaking from light fixture in bathroom and the bathroom flooded every time you used the shower. Had to go to Management multiple times and they just said someone would be there but no one ever came, finally gave up and just lived with it! Weather was beautiful everyday! Pool and beach were amazing! Bar staff, and entertainment staff were wonderful and very friendly.
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★★★★★
Cuba -
Verified Purchaser
Starfish tropical resort
Wonderful entertainment team. So much fun. Great bands, shows at night. Beach is stunning. Lionel of the entertainment team who is a twin is making people want to visit this resort again. Wednesday nights at this resort is extra special. Champagne, seafood, roast turkey. Pork, and dessert as far as the eye can see.special mention to service staff, norrhay, Brenda, Mary, and Dennis. You made our stay even better. Look so forward to seeing you all soon.
★★★★★
Private -
Verified Purchaser
Never disappointed
Second trip to Cayo Santa Maria Starfish. Have yet to be let down by this place. The staff are always positive, and work hard to give their guests a most pleasant stay. Improvements are constantly being made to better the guests experience. We fell in love with this beach and resort. Try it you’ll like it!
★★★★★
Private -
Verified Purchaser
Excellent Resort
The hotel itself is beautiful, spectacular, it's a home away from home. Staff are friendly, helpful, accomodating. Great entertainment, esp. The "Audinos", enjoyed that very much...also the Group called "Amanecer". Great songs they rendered, unforgetable... Food was always a variety, tasty and yummy😋😋😋 Would recommend this Resort with no hesitation to our friends and family! We found our Resort in Cuba...ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ðŸ»ðŸ‘ŒðŸ»ðŸ‘ŒðŸ»ðŸ‘ŒðŸ» Would definitely go back to this Resort!!!
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★★★★★
Lori -
Verified Purchaser
Beautiful Resort
My first trip to Cuba. The resort was very beautiful and lush with flowers, palms & tropical plants everywhere. You definitely don't tire of the view. The rooms very clean. Had problems with my toilet and shower but they fixed it right away. The food & drinks were great in my opinion. If you are a picky eater then it is probably not for you! The staff were great & Cubans are very friendly. The beach was breathtaking & gorgeous and very clean. You do not get bugged at the market, that was very refreshing. The couple of excursions I went on were so much fun. The entertainment was awesome every night. I would definitely vacation at Starfish Cayo Santa Maria again!
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★★★★
Private -
Verified Purchaser
7/10 resort
Got to the resort after midnight and they didn't have my reservation. Placed me in building 25 which is essentially the furthest building from the lobby/buffet. This was problematic because it was just myself and my 25 lb 1 year old. I was told that the bell boys could drive us back and forth but I frequently called and no one came so I had to walk and carry my baby the 10-15 min walk to eat. Despite advertising as a "family orientated resort" dinner doesn't start until 6:30 pm which was problematic considering my 1 year old eats dinner between 5-5:30 so she was VERY hungry and tired/cranky by then. They also do not have high chairs for the dining area which made eating very difficult. Staff was wonderful, especially the bartenders/chef at the beach bar. Food was okay at best. The resort its self was quite beautiful and all the bushes/trees/gardens were very well maintained. The bed was VERY uncomfortable and saggy.
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★★★★
Lida -
Verified Purchaser
A very good vacation!
We have been to this hotel several times. We keep to be loyal mainly for fantastic people and beech. The hotel needs more maintenance, but we will be back.Good for children,but not for people who are disable . The ramp to the beach needs repair.An excellent value for the money.
★★★★★
Frewlady -
Verified Purchaser
Awesome Resort
The Starfish Resort is for you if you want to experience the Cuban architecture. The rooms are clean and the maid service is exceptional. All staff at the resort are amazing. I would have no issues recommending the Starfish Resort in Cayo Santa Maria, Cuba. This is my fourth time at this resort and the staff treats me like family.
★★★★★
Private -
Verified Purchaser
Excelent vacation
This was our 4th vacation at Starfish. We got a room we requested (through Tripcentral- Karol). It was clean and comfortable. We appreciated a bottle of water every day and a free safety box. Atmosphere was friendly and relaxing. We found out that a habit of tipping is more profound now. As repeated visitors we got a special dinner - but not a lobster- and a bottle of rum. We will be back.
★★
Sarah78 -
Verified Purchaser
Beautiful Beach
My family and I stayed at the starfish santa Maria I’m Cuba, the beach was STUNNING, it was amazing, the hotel was run downed, they had a very poor food selection, and run out of food most days! The pool was ok, it did have a pool bar which was nice, the entertainment wasn’t good, the night shows were a disaster, overall I was very disappointed and would not Recommend this resort. I’ve stayed in other parts of Cuba but this is by far the worst resort I’ve been to. The only thing that is saving this place is the beach.
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★★★★★
Steffenie -
Verified Purchaser
Great resort!
This resort was extremely welcoming right from the beginning. The entertainment team especially was the highlight of this trip making sure every single day was full of fun and dancing! The rooms were cleaned very well and the entire resort was maintained beautifully making for a stunning view anywhere you walked. The buffet was great taking into consideration the limited resources and there was always something to eat for everyone in our group without getting sick or feeling unwell. Overall, I found this resort to be perfect for a week away in the sun with delicious drinks and great company from the staff!
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★★★
Private -
Verified Purchaser
Beautiful Resort
The Starfish was a beautiful, although older hotel. The grounds have mature plants, public areas clean and great pools. Music at the pool was a little loud for us old fogies but the lobby entertainment was really well done. The staff are the most friendly people. Love the Cuban people. We had an ocean view room that was great, clean, lots of hot water and pressure. The real disappointment was the food. We've been to Cuba a few times and aren't fussy and have always had no complaints. It was difficult to find some variety at the buffet. I stuck to mostly eggs and pasta. Since we were to be there for 10 days we decided to make a hotel change so on day 5 we switched to Melia Cayo Santa Maria for the last 5. We were at the Melia over 15 years ago. It has undergone a lobby transformation which is very updated. Our room was a little tired but nothing to complain about. As usually the staff was great. Food... lots of variety, the beach grill is outstanding (try the grilled fish inside) but the a la carte's where outstanding. We did Mediterranean and Japanese. Of course you can't beat their beaches. 5 star for sure. Melia is a little deeper than the Starfish. Did the full day Catamaran trip. Great time. Lots of snorkeling, dolphins interaction and show and lobster lunch. Will we go back to Cuba... absolutely. Oh, and the Sunwing reps were excellent.
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★★★
Private -
Verified Purchaser
Beautiful resort
The mature grounds are lovely, our oceanview room was perfect. Easy to navigate around. The entertainment in the lobby after dinner was very good. Of course the Cuban workers are always very pleasant and eager to serve.
★★★★
Sc&Sc -
Verified Purchaser
Beautiful resort
This resort was very beautiful many many many Pathways exceptional beaches and beautiful pool areas the main lobby was the main attraction of the resort with the lobby bar well-lit and comfortable rest areas coffee and liquor selection was phenomenal tea was limited as well as mix selection was very poor the room was large and comfortable I'm very nice well taken care of and very friendly cleaning staff rooms were maintained daily and most supplies replenished as needed I gave the overall Resort of 4 out of 5 the only downfall was the food but again it is Cuba the resort map listed five restaurants although only one was open and one snack bar grill was open only through our part of the day Pathways were poorly lit but exterior Maiden supposed to ongoing throughout our trip and good progress was seen I would recommend this resort to anyone looking for good value overall we really enjoyed our trip and may consider returning
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★★★★
Private -
Verified Purchaser
Great vacation at Starfish
I liked this resort very much , lobby was inviting, staff very friendly, room was big with lots of closet space. Our maid was so friendly and accommodating - she was a gem. Grounds were well groomed with friendly gardiners always smiling and saying Ola to you. We were celebrating a 50th birthday and the staff at the a la carte that evening were so accommodating.A cake was served at the end of our meal with the staff singing Happy Birthday to the birthday girl which made it extra special. The beach was beautiful as was the pool. The Grill at the pool lacked a bit in food but the staff made up for it with their kindness. I had a wonderful time here and great memories !!!!
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★★★★
Birthday girl -
Verified Purchaser
Fantastic 50th birthday vacation!
Had a fantastic time at the Starfish. Beautiful grounds and loved the huge pool and swim up bar. Bar staff and entertainment crew were outstanding and made every day enjoyable! Stayed in building 26 next to beach . Oceanview and pool view was amazing, room was clean but definitely need updated. Toiletries are never replenished so make sure you have your own and take a facecloth, they don't provide them. Most staff were very pleasant except the front desk staff!!! They made me feel like I was a nuisance when I would have to interrupt them from personal conversations for help. Not what I expected from front line workers. Food was okay but buffet was always the same. I could always find something to eat LOL. Enjoyed The Grill next to pool! Brenda is the waitress to look for as she was amazing and had special dishes made up for my birthday. There is only one restaurant for the a la carte and don't be to upset if you don't get a reservation, you aren't missing anything. Overall my trip was amazing and had a fantastic time with family and friends.
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★★★★
Private -
Verified Purchaser
Starfish 2019 review
First time in Cuba...website was misleading...there are two resorts actually(Starfish Tropical and Starfish Colonial maybe?) All website and travel agent info specified the Colonial part of the resort but upon arrival we were put in the Tropical part.Therefore anything I read ahead of time was out the window because we weren't staying in the part we were supposed to...it wasn't even open. Also,website states I believe four or five a-la-carte restaurants but there is only one. That being said I still thought the resort was overall 8/10. Food was hit and miss but food that was good was very good...you wouldn't go hungry. Some workers had tough time understanding us but most were good...and friendly. Room had no issues other than getting locked out of room for awhile but bathrooms around resort that were out of order seem to me like they would be an easy fix to repair but nobody ever even looked at them. We had a couple exceptional waitresses in the buffet and the pool and beach bartenders were fabulous. The pool itself and the beach was incredible. As I said....room for improvement with just some attention but overall 8/10 and very much enjoyed the vacation.
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★★★★★
Suzie -
Verified Purchaser
We LOVED IT
We loved this resort in most ways... especially important to mention is the twins in the entertainment section Leonardo and Lionel as they were extremely helpful and attentive to our family. Also Dennis at the bar was amazing. The resort itself was really nice, the buffet was pretty good and I would not recommend the a la carte restaurant here. Our room was very nice and clean and the pool and the beach were awesome.
★★★★
Private -
Verified Purchaser
First trip to Starfish
Our 6th trip to Cuba, we found this hotel little outdated however rooms were clean everything worked well, staff was amazing , very friendly and interactive. More than any of the other resorts. Variety of food was lacking however always found things we enjoyed. Beach was amazing , the cabanas were awesome offering lots of shade. Pool was great as well. My only complaint was the public rest rooms. They needed attention. This was the common complaint amongst other tourists.
★★★
Private -
Verified Purchaser
This resort needs a lot of work
Maintenance is mostly lacking in this resort. Public washrooms are out of order or have no paper. Most lights along the trails are broken and some are knocked down with no attempt for repair. It is rather strange to see the big boss going around trying to fix things up, while middle management just walks around looking important and even seem to have trouble returning a customers greeting. Lower staff mostly seem to be doing their job and are friendly. Music is played to loud and they should stay with old style Cuban music instead of Hip-hop
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★★★★
Private -
Verified Purchaser
Lovely place!
We had a slight problem with the a/c in our room, but within a couple of days it was fixed and had no more trouble. The staff were very friendly and courteous. Loved the atmosphere of the place. The ocean as always was divine. It would be interesting to see how busy the place would be if both sides of the resort was open (one half of the resort was closed due to repair from the hurricane of 2017).
★★
Bammer -
Verified Purchaser
Really changed 😣
This was our seventh time staying at starfish and sadly it will probably be our last it has gone downhill especially in the management department they were extremely understaffed .. the hotel is needing some TLC but our own trip was over shattered from day one we were on our anniversary trip and had a room with two double beds it took us three days to get extra pillows they ran out of pop one night red wine one night had no coffee for breakfast one morning he found customer service not very welcoming and we've never had an issue with that before there was also some bugs seen in the buffet area we also found that when food started to run out in the buffet it was not replenished so you are stuck with whatever was left .. we love the Santa Maria side we will return but probably to a different Resort maybe one day we will go back to starfish hoping to be redeemed
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★★★★
Private -
Verified Purchaser
Good family resort.
Resort can use some updating. However the staff and services were good. For the cost it's a very good deal. Would recommend for family vacation. Was very safe and not rowdy in anyway. It is cuba. Was better than I had expected.
★★
Sueinwildwood -
Verified Purchaser
Wouldn't return
Rather disappointing. Staff was pleasant and helpful when they understood what we were saying. Food was horrible and repetitive; beds were hard and horrid; pillows were awful. The 24 hour Grill was a joke. Dark, dreary and no lighting to get to it after dark. Very sparse menu. Rooms were clean, big, bright and the a/c was great! We might return to Cuba but def not to this resort
★★★★
Lida -
Verified Purchaser
Nice vacation!
We have been to this hotel three times. Despite of ongoing renovations we still like it and we will be back.The beach should be maintained better-but it is a very nice beach. We like the friendliness of their staff. Rooms are clean, we appreciate free of charge safe and a bottle of water every day. It is a very good value for the price.
★★★
Private -
Verified Purchaser
Nice time for the price point
Father with 2 daughters and this was our 3rd time at the hotel and we have noticed a drop in the food quality and service around the main buffet and lounge and Grill Acon. Compared to the previous trips to Starfish we were disappointed in the selection and variety of food offered the entire week. We also experienced bed bugs the first 1-3 nights. However the staff are very friendly and nice, the ocean and beach are first class, the main pool was clean and well staffed. and we had an overall nice experience, just disappointed in the food
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★★★★★
Private -
Verified Purchaser
Perfect In Paradise!
The Starfish Cayo Santa Maria is a lovely resort that appeals to everyone, couples, families, older, middle age and young adults. The beach is the highlight, 11km of white sand! Gentle shoreline. The staff are excellent and show pride in their hotel. Everyone is friendly and if there is an issue, it is dealt with quickly. The food is good and fresh. The coffee and rum are impressive. All things considered, a great place for a vacation!
★★★★★
Bigdaddy2570 -
Verified Purchaser
Glad to have visited my amigos once again
This was my fifth visit to the Starfish.The beach is the best in Cuba in my opinion.Food was good for being off season and the drinks were awesome like usual.The staff is the main reason why I return here every year.Our maid Dandy was outstanding.Thanks amigos!
★★★★
Private -
Verified Purchaser
Great resort
A great overall hotel for the value you pay with. Beautiful beach and nice room to go with. Buffet was good for Cuban standards. Entertainment was overall good for each night. Service was good from employees working there.
★★★★★
Private -
Verified Purchaser
Great resort with white sand beach!
The environment is very attractive and great to relax with the pool and beach. We enjoyed the food served in the resort. The children had the opportunity to stay active with games such as table tennis, billiard, darts and other board games. They love the fact that they have had the access to these any time they want to and they were able choose in between. The environment in the resort was safe and entertaining. meeting different people from different parts of the world was also great. The performances in the theater was lovely and seemed to include everyone in the crowd.
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★★★★★
Susan -
Verified Purchaser
Amazing Resort
The Starfish is a wonderful resort that had everything a person would want in a holiday destination. The beach is pristine white powder sand. The staff is friendly and competent. The customer service is exemplary. Meals were delicious and beautifully presented. Fresh fruit, seafood, local vegetables, meat and chicken,cheeses and deli meats were always available in the buffet. We had the choice of enjoying and participating in the entertainment or lounging at the pool, partaking in the rum tasting, enjoying the lobby bar or going on any of the excursions or shopping and/or exploring on your own. Santa Maria Island is very safe and there is no harassment by over-eager vendors. My partner and I enjoyed ourselves and will definitely return to the Starfish, Cayo Santa Maria. Tripcentral enabled us to have a great vacation, at a great price. Booking was easy and the web site is very user friendly. We’ll definitely do it again!
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★★★★★
Patico7676 -
Verified Purchaser
Wonderful Hotel
We had very good experience this past week, the beach is more than 5 starts, room service very good, buffet was good, animation team very good and professional, for sure is a most comeback Hotel. Thanks trip central for your advice
★★★★★
Lida -
Verified Purchaser
Excellent holidays!
This was our third time at Starfish. Great beach, clean water, friendly staff- they do their best to please their guests. Food was good, but too salty. We solved this problem by having our meat made on hot plate without salt. People on no salt diet will have problem there. This time -April even the weather was good- no rain.We will be back.
★★
Private -
Verified Purchaser
Nope
Not what is advertised! I have traveled to Cuba a lot and this restort is not up to the stars it is rated. Unfortunately the resort is struggling with staff food and facilities. I have never had unhappy staff in Cuba, the exception to this is the pool bar staff.
★★★★
KenAllan -
Verified Purchaser
Starfish cayo santa maria is amazing
It's very apparent that the hurricanes destroyed a lot of the resort. It obviously takes more than a natural disaster to knock these hardy people down. They all did their best with what they had to work with. My second time here ...my wife's first time. We both love the place. The people are accommodating and friendly and helpful. When the resort is back to capacity I suspect so will everything else but as I mentioned we would go back as is right now. The little things that are obvious are not worth mentioning because they did not affect the operation...the food...or the genuine kindness of the people working there.
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★★★★★
Sue93 -
Verified Purchaser
Amazing resort
Very clean, great service, nice people, good quality/ price. Great shows. Great animation team. Quick check in and check out. Good food. Weather was ok but can't control it. Recommend to purchase excursions catamaran in flight cheaper credit card only.
★★★★★
Theresa -
Verified Purchaser
Wonderful vacation!
As Cayo Santa Maria was always on my list of spots I wanted to visit, when the Starfish came up at a very affordable price I booked for myself and my husband and we were not disappointed. The beaches - most beautiful I've ever encountered - the hotel, the food, the staff and even the other vacationers were a delight. Do keep in mind though, that if you are looking for a vacation of sightseeing, this or any of the Cayo islands are not for you. Cayo Santa Maria is for those who want a sun, sand, beach, relaxing getaway. Wonderful for families too with plenty to do for the young ones that you may have. We did rent a taxi for a day and our driver took us to Santa Clara on the mainland for a day of "real" Cuba. If you do have a chance, by all means go on a one day trip into the city. Rich in beauty, culture and history.
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★★★★★
NorthernTraveler32 -
Verified Purchaser
Amazing experience and excellent service!
This resort may be listed as 3 1/2 - 4 stars but you feel like you're at a 5+ star resort. Very friendly staff. Very clean facility and rooms. Not overly crowded. Always beach chairs and chair/lounges available at the pool even. Absolutely beautiful ocean and beach. You are treated like royalty when visiting the Starfish Cayo Santa Maria. We can't wait to go back and will recommend this resort to everyone. The excursions available were also amazing. The variety of food at the buffets and the a la cartes were plenty. Could always find something good to eat. And the drinks were fantastic too!
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★★★
Jammertime -
Verified Purchaser
Not as nice as the other hotels in the area.
The staff was awesome, Drinks were great, pool was clean, food was as good as you can expect in Cuba ( stuck to the pasta, pizza, omelet, and crepe stations as they are always good) the rest was not great due to the embargo.) Now as great as the staff was and as much as I enjoyed my trip, I have been to Cayo Santa Maria before and whilst we were there we toured the other resorts and used their amenities as they had much more to offer (like clean washrooms in the lobby for example and 24hr snack bars). The beach in the area is breathtaking and I highly recommend travelling to the area even if this resort is your only option however if others are close in price pick one of them.
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★★★★★
2poe2go -
Verified Purchaser
Starfish Hotel C.S.M Post Irma
It is difficult indeed to comprehend , the staggering amount of bodily toil and travaille , that must have depleted and utterly consumed the energies of those who endeavored and labored mightily to return this tropical abode , to a mirror image of its former luxury. These once pristine grounds , reminiscent of the finest botanical gardens , fell to absolute ruin in the winds of the devastating storm named Irma. The tenacity and resourcefulness of the botanists and concierge who lovingly restored this property, shows a pride not oft seen in this day and age. All sanitary amenities are functioning throughout and those minor details , which should be overlooked by those with most critical eyes , are of no importance. Petty issues will garner no further consideration or comment from this reviewer. The bungalows are being refreshed throughout and all is returning to a familiar semblance of normalcy .The Staff are as courteous and kind , as is possible , in light of the conditions they perpetually endure. In my humble opinion , gratuities should be an integral part of the philosophy of the traveler to this land and one should remain at home, if considering travel with anything less than a humble or gracious demeanor . I endeavor not to post an inaccurate review , filled with the ravings and rantings of one possessed with disdain for anything less than absolute perfection, this would be most unwelcome and of absolutely no assistance to anyone seeking relevant , soul soothing information for their journey here.. Those traveling in the near distant future, should rest assured that this place remains a jewel for the eye to behold with its exotic foliage , turquoise waters and powder soft sands. These are truly the only things that one really needs concern themselves with. The food is standard , so as not to offend the taste buds of the sensitive. Bland could be another word used, but is far less than a flattering or a suitable descriptor. The facilities are more than adequate for the partaking of refreshment and rest. It will most assuredly be a memorable vacation for you, my fellow traveler. My Journey here was from December 1 2017 to December 15 2017 , it will not soon be forgotten , nor will the kindness and assistance of those into whose care we placed ourselves, ever be defiled with vile bemoaning or bitter and false testimony. The Herculean task , satisfying the the thirsts of our unquenchable desires, falling upon these hard working people, forever deserving of all of our abundant compliment, admiration and tribute.
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★★★★
Private -
Verified Purchaser
Star fish
I think the hotel was great .. they had a couple of problems but were resolve it very quickly! Yes there work on there resort since the huracanne but every resort is being work on to fix and make it much a better place. The beach was amazing! The staff were wondeful. The shows were wonderful . The people were fantastic.
★★★★
Capri1 -
Verified Purchaser
Amazing beach
Just stayed at the starfish resort. It was beautiful. The grounds the room the staff all excellent. The beach is amazing. Nicest beach I have ever been to. The food not so good but hey its cuba n we didn't starve. Cuba ala care was decent. I would recommend this hotel n I would go back
★★★★
Private -
Verified Purchaser
Very nice
Nice hotel great pool beach unbelievable very clean slow service food not the best I have had in Cuba not enough poolside entertainment but very friendly staff rooms were kept cleaning and tidy gift shop needed longer hours
★★★★
Eunice -
Verified Purchaser
Great Resort!
We (my daughter, my friend and I), stayed in this resort for a week recently, from June 14 to June 21 and we had a good time. Although the trip was too long, because the flight had a stop in Cayo Coco, I still recommend this resort in Cayo Santa Maria for the wonderful beach and the ocean is incredible. The hotel needs some renovation. The apartment we got, had some leaking in the bathroom. The staff is very kind and the service is good. We really enjoyed our vacation!
★★★★
Private -
Verified Purchaser
Great Beach
Nice Resort, perfectly maintained pool, Great Staff always friendly and willing to help, Beautiful Beach, and not the worst food (The buffet is actually better than the restaurant). I would definitely recommend this resort to a friend.
★★★★
Private -
Verified Purchaser
First Time to Cuba
I was happy over all with the resort , for what we paid it was well worth it.. I found the staff friendly except for the reception staff.. they were not helpful and rude when you asked them questions. Customer service staff would tell you one thing, but when time came it was never what they told us we found this frustrating .. Luckily we didn't have to deal with them a lot.. Lounge staff and buffet staff were very accommodating and friendly .. The only issues I had with the resort was the smoking everywhere, everyone was smoking, for me who the smell of smoke makes me ill it was hard for me to enjoy the lounge for a drink or even the beach, smoke blowing in our faces .. and people treating the beach sand as an ashtray was disgusting .. Birds being able to fly into the buffet or grill area while you were eating was the only other thing I had a problem with.. they would practically land on your table .. not a fan .. the food was good, what you would expect for the large amount they need to make.. you never went hungry. The rooms themselves were very clean and no smoking allowed in them.. the cleaning stuff out did themselves daily washing down the rooms. I would recommend this place to friends and would go back..
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★★★★
Sandi -
Verified Purchaser
Great resort for the value we would return
The hotel while a little dated was very clean with excellent staff and service,we enjoyed our stay very much. the grounds were well kept pool was great and the beach was wonderful. The food was good lots of assortment. Loved the beach it was clean and the staff were very helpful we spent a lot of time there, the pool was wonderful although of course hotter than beach but always lots going on there, the pool grill was great,good food and service. The sunwing representative was very friendly and helpful to us. the tour to Havanna was very enjoyable our tour guide and drivers were excellent.
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★★★
Private -
Verified Purchaser
It has the right amount of Stars.
Clean dining area, grounds well maintained, beautiful beach. Rooms where okay - we did have to change rooms. The staff in the Resturant and at the grill where polite and efficent. The area around the bar and pool where kept clean.
★★★
Private -
Verified Purchaser
Not worth the money
I've been to Santa Maria before and it is my favorite part of Cuba, but Starfish Cayo Santa Maria was much older then my previous resort. The rooms were not very nice and there were a lot of bugs such as cockroaches. The food was not great, the snack bar served the best food including the a la cartes. The beach is amazing but there is limited shade and I found this frustrating.
★★
Private -
Verified Purchaser
Very Dated
Although the beach is georgous this resort is dated. Only half of the resort is operational so you would think that the side that was open would be in better shape. Most of the public washrooms had at least 2 stalls out of order. More then once the public washrooms had no running water at all. Buffet was very repetitive and sometimes made you wonder if food was being recycled. Security at this resort was non exsistant. This made traveling with teenagers very stressful. The lighting at night on the pathways was very scares and made it difficult to navigate in the dark. More Signage is needed for sure as you can become lost quite easily. Overall if you are going for a cheap getaway and the beach is what you are looking for the this is the place.
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★★★★★
Sandy2735 -
Verified Purchaser
Amazing resort
Beautiful resort the grounds are well kept, rooms are nice and a good size food was good and staff was amazing. The pools are well kept, and the beach there is no words for and lots of good drinks and sun
★★★★
Wanda -
Verified Purchaser
Amazing Resort
Everything about the resort was amazing ... the energy, beach, staff, grounds !! and the ICED COFFEE!!!! The little gem, Shelley made the stay so enjoyable ! her kindness :) Definitely will go back !
★★★★★
Valerie C -
Verified Purchaser
LOTS OF INFO ABOUT FOOD
Ok so let's talk about this beautiful place! Beach 100% fabulous! My bed was hard as Cuba beds are all over the country. I bring a small air mattress weighs only 3 lbs; a good investment. Room was clean and bright with A/C, fridge, nice closet and a decent shower. Now FOOD; I always hear about the food....really? It's a buffet with SO many choices. Don't be afraid to think out of the box, they encourage it. Bring those fresh peppers and cheese over to the pasta man...make your own dish...be creative! I Loved making breakfast; toasted bacon and tomato sandwiches with their yummy mayo, sometimes I added a fried egg for a messy delight. The salad bar was AWESOME...I made my own blue cheese dressing (mayo and blue cheese). Don't be shy! Don't worry about going to Starfish Cayo Santa Maria...we LOVED IT☺
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★★★★
Private -
Verified Purchaser
Good resort for the price
Resort is a little bit worn down but it was what we were expecting. Well worth the money. Great service. Beaches have to be the best in the world. Fun and inexpensive excursions were available. Nice market with a great steakhouse. The repetitive music was a bit annoying.
★★★★★
Private -
Verified Purchaser
Beautiful place
This is the third time I have been in Cuba and this hotel was wonderful. We had the best beach out of all the close hotels. It was not very busy so we always got a shaded hut every day. The staff was wonderful, everybody was so nice and helpful. The food was very good, I heard a few people complain about it but I did not have any problems with it, it was all cooked well and tasted wonderful! I would reccomend this hotel to anyone looking to go to Cuba!
★★★★
Jimmyjigs -
Verified Purchaser
Good Resort
The grounds are well kept. Staff is friendly. Food was average for Cuba there was always something. Public areas kept neat and clean. Beautiful beach and pool. No real complaints. One thing that was strange is that they had no shows at night. I had a leak in my bathroom when I arrived. I went to customer service the next morning and the problem was solved that day. Great experience!
★★★★★
Bluebird -
Verified Purchaser
Great resort
We stayed from March 31 to April 5th. We arrived at night, we got checked into our room than went for drinks. This is a big resort and not knowing where we were going made it difficult to find our building, but by the next day I had it figured out. I stayed in building 8, 3rd floor, room was big and spacious, clean and we had plenty of water. First placed we checked out was the beach, ohhhh, so gorgeous, everything everyone says about the beach is true. Most staff was friendly and curtioes. The food, well yes not the greatest but I knew that. I could wrote lots more, I can't say anything bad, would I go back, yes it out hesitation
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★★★
Mrpimcc -
Verified Purchaser
Good value, but keep expectations low
This was my second trip to Starfish so I knew what to expect. Rooms: I stayed in the older section of the hotel. The room decor is tired and needs to be refreshed. There are limited toiletries provided, i.e.: 1 bar of hand soap and a dispenser in the shower with shampoo and body wash). The dispenser did not work properly and leaked all the body wash onto the tub surround, requiring us to wash with just the bar of hand soap - not ideal but workable. The room was cleaned daily, but there was always sand all over the floor. The coffee table had a glass top and was never cleaned or dusted while we were there, no was the balcony ever swept. The mattress was comfortable, but firm. There is no way to adjust the air conditioning, so your choice is on or off. Same with the ceiling fan, there was no way to adjust the speed the fan went, so again either on or off. The TV was hit and miss with channels depending on whether the satellite was working or not. Food: We ate every meal at the buffet. The food is the worst I have ever had at a buffet in Cuba. I was hoping it would have improved since my last visit, but it was exactly the same. Limited selection and frequently over cooked. I am not a picky eater, so I was able to eat well at every meal, but it is disappointing. More selection and better preparation would be substantial improvements. Beach: The beach is beautiful, and its the reason I go to Cuba. However, the beach cabanas are in a state of disrepair with many of them not having thatch roofs to keep you out of the sun. Furthermore, behind all the cabanas is where the hotel has chosen to stash broken chaise lounges and extra lounges for use at high season. It looks like a car wrecking yard with unwanted beach furniture strewn all around the bushes and dunes backing the cabanas. If you stay facing the water the view is perfect. We accessed the beach using the boardwalk near the Nautical Centre. As you approach the water you will see random chaise lounges thrown into the bushes and strewn about. Its not attractive and detracts from the beauty all around you. It would not take much effort or expense to clean this up and make the resort more attractive for its guests. Resort: The lobby is impressive as are the main buildings, but maintenance is being neglected. There are several areas where the plaster has come off the buildings and not been repaired. Many of the benches in the lobby require re-upholstery as they are badly stained and/or faded. All of the bungalows in the older section require exterior maintenance, especially painting. From the beach looking toward the hotel it was obvious that a section of a dormer had fallen or blown off and needs repairing (bungalow 9 or 10?). Airport Transfer: The trip from the airport to Cayo Santa Maria takes at minimum 90 minutes. We arrived at 8:30 pm and were through immigration in less than 30 minutes. Everyone on our bus was going to Starfish so there were no additional stops along the route. However, we did not get to the hotel until after 11:00 pm as the bus ride took 2 hours and 15 minutes, including a stop on the causeway so people could smoke and pee at the side of the road (our bus had no toilet on it). On the return to the airport we stopped at 4 resorts to pick up other passengers, adding to the time of the return. We were picked up at 4:30 pm and were not at the airport until 6:30 pm. The trip to and from the hotel add significantly to your travel time or your arrival and departure dates, so plan accordingly. I got a great deal on this trip at the last minute (booked on Tuesday, left for Cuba on Thursday). While I had a great vacation, I would not be willing to pay more than the $700 I paid to stay at this property for 7 days - any more and its not worth it!
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★★★★
Private -
Verified Purchaser
Great Time
We really enjoyed our time at Starfish. The beach was beautiful and so was the pool. Our room had a fantastic ocean view. Staff was wonderfully friendly, and we enjoyed the feel and decor. The environment of the resort was well maintained with wonderful landscaping and offered an incredibly homey and welcoming environment. We enjoyed spending our time around the open, breezy lobby bar in the late morning enjoying cappuccino and espressos. Our room was clean and spacious, and an enjoyable place to get into some air conditioning on days when we found the climate was too warm for our preference and acclimation. We enjoyed wonderful nights sitting outside with other tourists we had met and had some wonderful conversations. We were close enough to some towns and cities to do some tours. The wifi was satisfactory and affordable, which was great for keeping in touch with family at home. I am genuinely glad this was our choice for our first adventure to Cuba.
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★★★★★
Buffyii50 -
Verified Purchaser
Amazing Resort
First time we have been to the Starfish Cato Santa Maria, but won't be the last. We would definitely return. We loved our room which was cleaned immaculately every day. The whole resort was very clean. The staff always smiling and being so friendly. The Italian and International Restaurant food was spectacular. The buffet had a great variety of food...my only suggestion is take your condiments with you. Loved the activities at the pool, but a bit disappointed that there wasn't any salsa lessons. The most amazing beach. My only two suggestions for this resort is more signage pointing to the pool, beach and lobby and to get coffee makers back in the rooms. We plan on returning in 2018.
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★★★★★
Kimmy -
Verified Purchaser
One taramaya
Star Fish is a great value for you Canadian dollar. You don't go to Cuba for the food, you go for all that Cuba has to offer ... The beach was stunning, The pools fantastic The staff unbalivably awesome Just go and forget about all your troubles ....thank you trip central for being so attentive ..
★★★★★
BigdaddyK -
Verified Purchaser
Third time in a row and NO complaints
This is my third time visiting the resort.The staff is awesome,very clean and the gardens are beautiful.Food selection is very good and the A La Carte was delicious.I am already looking forward to next year.Gracias!
★
Branko 12 -
Verified Purchaser
The worst vacation ever
We had no water. You can not use the toilet, bad smell everywhere. Dirty everywhere. Service in the buffet bad, bad food choices, no tea, no yogurt, no french toast, you should always wait in line for food. Waiters speak only Spanish. Never again...
★
Private -
Verified Purchaser
Never again
No water. When we arrived we were met with a room without water. No mention at check in. Was told it was a broken water main that affected all resorts on island. Only to find out on bus back to airport that guests at other resorts had no water issues. Had periods of water here and there but at no specific times and went days without showering. Met guests on arrival that said it has been off 4 days prior to my arrival. I was travelling with my family, children, and air Canada vacations didn't check to see if any major problems such as not have water, a basic necessity, were affecting their customers they are sending to this resort. Extremely disappointed in this resort and air Canada vacations for ruining my family holiday. I feel I wasted thousands. We were all sick as expected. How are the dishes being properly cleaned. People using buckets to fetch water from the pool to pour down their toilet. Brutal. Starfish Santa Maria don't go. Air Canada vacations don't use them. Trip central, thank you for advertising this on your website and contributing to the absolute destruction of my family holiday.
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★★★
Private -
Verified Purchaser
Needs Some Work !
Well where to begin ? I have been to cuba many times and was very happy ,but this time was not so good the starfish resort was not up to par ! We stayed here for 7 days and was only able to shower 3 times (2 of them cold) due to the lack of running water it got so bad that we and many of the other guests had to pail water from the pool to our room to flush our toilets using the room garbage can liners. Some people were even bathing in the pool with soap at night so gross. Due to the lack of running water they closed all the public wash rooms on the resort many times through out our stay and we never seen them vaccum the pool once during our stay which is not good since there was a lot of sand in it from people washing the beach sand off of their feet . Also we had to ask for an exchange of our coffee cups / glasses and silver ware many times at the buffet because they were still dirty. We talked to people at the resort and found out the water problem was at other resorts in the area aswell, but starfish seemed to be the worst . On a good note the staff and workers are awesome and friendly . We managed to make the best of the week, but wish it was more like a vacation not a chore. Well with that all said you may want to do research on the resorts in the area to see if the water problem is resolved before you book your trip !
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★★★★
Claudette -
Verified Purchaser
Pleasantly surprised!
The Starfish is a resort we had visited before when it was called Barcelo. I remembered the lobby and the second part of the hotel, the second lobby and the beautiful beach. This time, what surprised me so pleasantly is that the food was quite good and that some changes had been made to offer more healthy choices to the visitor. The pool grill is also very enticing with the cooks grilling large quantities of fish and chicken so that people don't have to wait so long. I stayed away from ice cream again, because I don't think anyone but a member of the staff should be allowed to touch it... The room was cleaned every day, all the plants were in bloom and it only rained on the 14th day of our stay. All in all, it was a wonderful 2 weeks in the sun, sand and sea and I would recommend it to snow birds of all ages.
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★★★
Private -
Verified Purchaser
What makes a 4 star resort??
We had not gone south for a number of reasons since 2012 so our week of sun was long overdue. Starfish was suggested to us so we booked in. First of all, Cayo Santa Maria is MINIMUM 2 hours from the airport. Not 'just over and hour' or 'about an hour and a half'. A light rain when we arrived extended our trip to 2 hours 45 min. Check in was a mess. What would it hurt to have some lanes set up and a structured service arrangement. Oh well, Cuba. The question of what makes a 4 star resort is so subjective it's almost impossible to believe the online resort ratings. Starfish Cayo Santa Maria is listed as a 4 star and 9 years ago when it opened it probably was. But the struggle for all Cuban resorts is availability of stuff. And quality of maintenance. Both suffer greatly when trying to operate under a corrupt and ignorant government. The pools were great. The grounds were very well kept- lots of flowers, no trash, butts, etc. And of course the beach. Truly amazing. This is why a country would take 10 years to build a causeway to it. Well, that and they pay slave wages but that's another story... The buffet food made me very ill. I finally figured out that I had to eat the fresh cooked meat from the grill and only have rice and a vegetable from the steam tables. Which was fine except I ate chicken and tilapia every night thereafter. We paid for a lobster dinner twice. Worth the 15 pesos (19.00 Can) And the seafood ala carte was ok but we could only have it once. We skipped the Cuban ala carte after talking to others on the resort. Beds were ok. Housekeeping pretty good- towels a minor issue. Beach towels- same ones all week. Never had replacements available at the sports center. Never offered to launder our beach towels. So, this causeway / island thing is a non starter for me in such a poorly run country. 3 times during our stay there was no water in our room, no water in the lobby area or no water on the resort. So, no toilet, no shower, no laundry, no water for the kitchens. This was a huge 'I'm never coming back here' for me. On our check out day, we were out of our room at 11:30. Now we're relying on the lobby washrooms. Locked. No water. Get the picture? Then we got on our bus. No washroom. See? Anyway, like I said we were 4 years overdue so it would take more than this to ruin this trip. I would never go back to or suggest to anyone to go to Cayo Santa Maria though. This country cannot handle the infrastructure necessary to make it sustainable.
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★★★★★
Private -
Verified Purchaser
Amazing Experience
The hotel was amazing and the staff was very helpful. The beach was awesome and the hotel was very clean and had everything you needed and if things were missing they got them to you right away. I can't wait to go back
★★★★★
Private -
Verified Purchaser
Awesome Resort
The food was fantastic for Cuba, lots of variety everyday (pasta bar, pizza bar, fresh shrimp and fish grilled in front of you, chicken and beef grilled to your liking). Pool is phenomenal, largest pool I have ever seen, and cleaned daily by the staff. The ocean was beautiful, and the grounds were kept neat and tidy. The staff was unbelievable, Elizabeth in the kids club was amazing, Servers were fabulous, friendly and efficient. This is by far my favourite Cuba vacation. The only downfall is the 1 1/2 bus ride from the airport..but if it is during the day you get to see lots of stuff.
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★★★★
Efriest12 -
Verified Purchaser
SUch a beautiful time!
resort was beautiful. beach was unreal. drinks were good. food was okay. rooms were clean but beds were hard. overall great time. customer service was great. the resort lobby was beautiful. the staff were friendly
★★★★★
Sang Riel -
Verified Purchaser
Excellence AND Value
The Grounds are nothing short of breathtaking , a tropical botanical garden meticulously maintained by extremely hard working gentlemen.The hummingbirds, pelicans and newts are a wonder to behold. It isn't a "New" resort but it absolutely has the spirit of one. The staff is incredibly attentive and the food is good. There is ALWAYS something to eat. We very much look forward to our next stay. We have visited newer and far more expensive resorts On " The Cayo " but not ONE made you feel more at home than this one. Believe me when I say that Starfish has THE best beach. Walking the entire length of ALL the resorts is a testament to this. The Beach is Wide and the sand is fine and powdery, comparable to the former Eurostar Hotels beach. There are no cliffs to watch out for , no sandy hills to climb, no coral to navigate, On some of the beaches the sand is the consistency of brown sugar and difficult to walk on , the Royalton's beach was completely underwhelming , The Melia Las Dunas Beach was very narrow. Renovations are ongoing at Starfish but we certainly weren't there to judge a little plaster missing here and there and honestly, neither should you. If you want Sand , Sun , Drink , Relaxation and most of all Fun, then this is the place for you. Leave your first world problems at home and expect to be treated as you would treat others, if not better. In other words please give these hard working people the respect they deserve and you will get it back twofold.. Very few of us, North of Forty would work Eighteen hour days for a negligible wage. Your Gratuities are very much appreciated and make a heck of a difference in the lives of these wonderful dedicated individuals.
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★★★★
Emmak -
Verified Purchaser
A very relaxing vacation
Our stay at the Starfish was very good. The grounds were beautiful and the room was decent. The beach was great. There is not much to do in the area. The food was OK-too salty. We had a good stay.
★★★★★
Private -
Verified Purchaser
Better than expected
Clean resort with many activities to do. Great resort for families as there is so much to do. Breakfast was always delicious with banana crepes or omelettes made fresh to your liking. The buffet was not the best but what I had expected for Cuba. The pizza was also good. The beach was beautiful as the water is turquoise and the white sand beach was soft and clean.
★★★★
Private -
Verified Purchaser
Great vacation
We just returned from a week vacation at Starfish. This is our third time at this resort. The hotel is clean with beautiful gardens. The room service was excellent. Our maid Yanet in block 10 was amazing. We loved talking with Tony at the sugar cane booth and having coconuts everyday. Everyday there something special going on at the lobby. Nice live music and great service. Food was ok and overall we had a great vacation. We also enjoyed eating at the restaurant by the pool and received great service from our waiter Evan. Overall we had a great week and enjoyed ourselves specially the foam party at the pool and the beach party. The animation team was great and we enjoyed meeting Shelly who was so warm and friendly. We will definitely return to this resort. The beach is absolutely beautiful and there was always chair and huts.
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★★★★
OttawaDave -
Verified Purchaser
Very nice, clean Resort !!
Had a great time at Starfish !! Very well maintained, clean grounds. The rooms are clean. The beach is amazing. Pool is big and clean. The staff is very friendly. The food is ok, although very repetitive.
★★★★
Private -
Verified Purchaser
Good value for the money.
This was my first time staying at the Starfish hotel in Cuba and I had a good time. The food was fine. The hotel room was clean and spacious. The beach was beautiful and kept clean. However, the washrooms in the lobby and at various areas at the resort were never in working order during our stay. That seems to have been a common theme in the reviews. We literally had to either use the washroom close to the beach, which was closed in the evening, or walk back to our hotel room. That was inconvenient when we were watching the evening show and our room was a 10 minute walk away! That would be frustrating for a couple with children and older people. Having working washrooms that are clean and not constantly flooding is a no brainer. So, you get what you pay for and since this resort was at a very good price...I tolerated it.
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★★★★
Tammy -
Verified Purchaser
Amazing resort
Beautiful resort, very helpful staff, stunning beach! Food was good, typical Cuban style. Room was always clean and they are very spacious, best time to shower was early morning and later at night for hot water. A lot of walking! Pool are very nice and had some fun stuff for the kids. My teen girls loved to foam parties (day and night). They also had a beach party one night. Not very good entertainment at night if that's what you enjoy, most of the time it was unscheduled and a quick 10 mins and they were off running to the resort next door. Never a shortage of booze. My only negative was the entertainment and TOO many rude French people (Montreal French not France) oh and the bathrooms were never working, they tried hard but their system cannot handle the amount of paper! If you needed the bathroom you were best to go to your room( which =a lot of walking) . The excursions were great! Highly recommend the "two colonial cities tour" and the "sugar,rum and cigar tour" and "swimming with the dolphins tour". Room 339 had a great view of the pool. And close to everything
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★★★★
Private -
Verified Purchaser
Starfish Cayo santa maria
Grounds well kept and lush...everything in our room was new and very clean and lots of hot water ..staff very friendly and helpful .. .trouble with bathrooms in lobby. Closed a lot of the time...food is typical Cuba
★★★★
Private -
Verified Purchaser
Beautiful Resort
Starfish Cayo Santa Maria was beautiful. The beach was absolutely amazing. The pool, was cold but very nice. The bartenders at the pool bar and theatre were awesome!! (Kenny and Landry) The rooms were nice, big and clean but the bed was very hard and pillows were very flat. Unfortunately, we had no hot water two afternoons. Although it was quickly fixed it was rather frustrating as we needed to shower before dinner. The busboys were great at taking us to the market and back. Very efficient and entertaining. The evening entertainment was ok but it was only at the theatre. We felt that there should have been music or something at the pool grill. It was not upbeat and therefore just sitting around in the lounge drinking got boring fast. The food was great. Lots to choose from. The crepes and omelets were the best. They had a fabulous Christmas dinner complete with a pig roast. So good!! Overall, it was a great time for our first time.
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★★★★★
Lida -
Verified Purchaser
Hidden treasure!
We liked very much our vacation at Starfish! Hotel well maintained, staff friendly and professional, beaches and water fantastic. Buffet style meals gave us an opportunity to choose what we wanted. We will go there again and will recommend the hotel to our friends. Internet connection is handled by a different company . Be prepared and patient.
★★★★
Private -
Verified Purchaser
Great resort for the 2nd year
This was our second time at Starfish and this year was better than last year. The people/ food and beach all exceeded our expectations. We will be going back next year. This resort is great for people with families as everything is within a short walk and your room is always close.
★★★★
Andrea#8 -
Verified Purchaser
Fifth Visit Cut Short ~ Unexpected & Unhappy
I booked the Starfish for my 5th stay and for my birthday week, based on past wonderful experiences! But, sadly after only 1 night all guests were told the resort was going to be closed for renovations and we were all being upgraded and moved to a 5 Star ~ Memories Paraiso. Well this was a huge disappointment as it was far from being an upgrade and the service was terrible. We felt as if we were a burden to them, and any sort of VIP status I once had at the Starfish was no longer. 😞
★★★★
Private -
Verified Purchaser
Good resort
The main lobby, hotel rooms, swimming pools and restaurants were nice and clean. The food was ok but not a lot of selection. My only complaint is the public restrooms. They were a disaster! The one in the lobby was out of order more often than not and the one closest to the pool had a stall broken stall door and a urinal on the ground.
★★★★
Jkpurdy -
Verified Purchaser
Resort was pretty good!
Beach was beautiful! Sand was white powder, water was crystal clear and warm. Rooms were dated but clean. Housekeeping staff was very friendly. Food was ok. Not much variety. Not much food late at night. Staff on buffet and A lacarte were all friendly. We brought ketchup, BBQ sauce, Franks which helped add some flavour. Entertainment was only ok but is slow season so I am sure would be better if more people participating. The only real negatives were the public washrooms. They were gross. The toilets didn't flush and the men's washrooms were closed almost the whole time so they used the women's. it was so nasty. The only other negative was they only stocked the fridge with water. Overall the resort was ok. There was a lot of people who were there forrepeat vacations. One person it was their 16th time there.
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