The resort was beautiful, met a wonderful lady worker, her name is Sherylea, she treated us like family !! Due to hurricane Melissa we didn't get to experience the full experience of the resort. Definitely on list to return one day

The hotel and surrounding was very nice the ambiance was relaxing , the Christmas decorations was beautiful One thing is the floor in room seemed a bit we when the door was open I think it was humidity in air I expected some more Caribbean dishes , like sweet potato and cassava and some Jamaican soups

This resort was more than expected! It was beautiful, clean and the staff were wonderful. The food was amazing and the choices for off property excursions was fantastic! We had a wonderful time and would come back again in a heartbeat!!! Thank you so much for making my first resort experience a great one to remember!

We stayed at the resort last week. The resort was very nice Our room was amazing. The service was fantastic and the food was very good. I did not enjoy that there was not a dinner buffet. Restaurants were full every night. Very difficult to get in unless you ate very early. I did not appreciate the constant upsell at the resort. I will not return due to the amount of drugs being sold on the beach. The locals are literally standing around while you are tanning or in the water. They offer weed, gummies and cocaine. This was the biggest turnoff. The security did nothing to deter it. They were very rude to the young girls on the beach. There were many couples that felt the same way and will not return.

Iberostar continues to keep the hotel up to date and overall clean. The noise at night is too much. Outside entertainment starts at 9:30 beside the pool. Food is good still. Staff is excellent still. Used to have butler service for everyone. Too many beach sellers at waters edge. Selection of red and white wines could be a notch or two better. Scotch selection used to be better. Would we go back ???

The iberostar resort in Jamaica has something for every type of traveller. With 3 different sections, there is an abundance of activities to keep you busy, or ample pool space and loungers if you just want to relax with a drink. My mother and I stayed at the grand and it was, well… grand for the most part. The staff are very welcoming and friendly. The rooms have been updated and the private balconies are huge, complete with couch and swinging chair. The nightly entertainment was fantastic and the food was some of the best I have experienced while at resort. The bar is supposed to be fully stocked daily, and we went 3 days without having it restocked. We finally ran into the bar stocking employee and gave him a decent tip and told him to restock. We were restocked that one day only. That was not a deal breaker- as there are many places throughout the resort to get a drink if you want one. Room service was very hit or miss. One night we waited for over 2 hours for dinner. Another night, room service came within 30 minutes. I guess it really depended on who was working each day. My biggest disappointment was the star prestige presentation. We were promised a sunset catamaran cruise in exchange for attending a presentation on their ‘ star prestige’ package. The session was only supposed to last 90 minutes, it ended up being over 2 hours. We were clear w the sales rep we weren’t interested, the manager came over and insisted on trying to ‘sweeten the pot’ with additional savings. Again, we declined and the entire mood of the sales rep and manager changed. They were very abrupt and showed us the door. We inquired about the catamaran cruise and they acted as if they didn’t know anything, and then passed us off to the concierge, who then said we should speak with star prestige. I found the entire presentation and pressure sales campaign to be very distasteful, especially when spending over $800 per night for a room in the resort. When we saw the sales rep the next day she acted as if she didn’t know us and we never did receive the gift we were promised. Overall- if the beach quality and amenities are at the top of your list, then I would consider the iberostar. The resort itself is extremely well maintained and the section for the grand was absolutely beautiful. I did notice a huge difference in service levels between the 3 resorts in the compound, with service at the grand being the best. I went to the pool bar one day at the iberostar suites and the pool bartender I asked to break a $10 for me went to keep $5 out of it when he gave me the money ( I was intending on giving him a tip) but when I saw that he was trying to take advantage of the situation I was quite frustrated and it left a sour taste in my mouth. If money isn’t an issue, stay at the grand but don’t expect the same level of service or amenities at the other 2 sections of the resort.

In short, everything outside of our room was great ie. pool, beach, food, the facilities and the staff. Where they fell short was the inconsistent service of the room. Every day we had issues whether it was water, coffee, towels, replacement of dirty glasses etc. On one occasion our room was not even cleaned.

The hotel was a beautiful hotel The amenities good The staff was excellent The restaurant s were good except the surf and turf The Jamaic as n restaurant was excellent The transfer to and from the hotel Nexus I would not use them again they were very difficult to connect within our arrival in Montego Bay

The hotel was a beautiful hotel The amenities good The staff was excellent The restaurant s were good except the surf and turf The Jamaic as n restaurant was excellent The transfer to and from the hotel Nexus I would not use them again they were very difficult to connect within our arrival in Montego Bay

We had a wonderful stay, perfect room location, amazing balcony view, All the amenities one could ask for. Never been to a hotel where they are concerned about guests getting sunburnt and provide factor 60 suncreen for guest use at the towel bar! We had our own but it was a very thoughtful addition! Food, Entertainment great, Bar Staff outstanding and lots of fun. We were not disappointed in the Grand in any way but would have to say the Lazy river at the Suites resort is a huge disappointment. It is so lazy you have to drag or walk yourself around. Barely anyone using it and is such an attraction on the marketing of the property. They really should fix the jets and have it actually functional.

This resort had a lot of option to do! the pools were very clean, the beaches were clean and the service was great. The food was plenty and you can never be hungry here, especially with all of the restaurant choices. The entertainment was top notch and there was always something to do. If you're looking for a place to relax and take it easy, this is the place for you!

Overall a fantastic resort with a few extras that are nice touches, such as butler service, 24 hour room service, turn-down service, plus top shelf liquor. Grounds are beautiful and very well maintained as are the pools. Lots of seating both at pool and beach. Beach is nice and swimmable and you have a nice stretch of beach for your walks. The food is incredible and a great variety to choose from at the buffet. Completely surprised with the options that also included shrimp, lobster, fish, steak as well as local cuisine - Jerk chicken. Variety of options on entertainment from morning yoga on the beach to crafts to live band on the beach. The rooms are spacious and in great condition yet dated in decor (not a big deal) because the bed and pillows are superior and provided the most comfortable restful sleep. The only flaw which is out of the control of the hotel is the merchants that walk the beach, it gets tiring to have to say no thank you to the same person multiple times a day. I had no issues with the merchants selling souvenirs yet the drug solicitation from a handful of merchants was undesirable. Again, out of control of the hotel, but something to be aware of in advance. Fundamental question is would I go back - ABSOLUTELY!

Check in was smooth. Concierge brought us to an area to make dinner reservations. We arrived on a Thursday and were able to make reservations until Sunday. We were told the remaining reservations could be made through our butler, which we did on Saturday! The dinner buffet at the Grand is not open every night but they're able to tell you when it's open/closed so we enjoyed the buffet the nights it was open and ate in the a la carte's the other nights! The concierge explains that there's 170+ Iberostar's across the globe and invited us to a breakfast. We understood this was a time share presentation and politely declined. It wasn't an issue and we were brought to the bell hop to get our bags and be escorted to our room. One of our butlers, Jaime, met us at the room and gave us a full tour and set us up with WhatsApp for the butlers. Every morning the morning butler introduced themselves with an itinerary of what restaurants were open, entertainment etc. via WhatsApp. The butlers checked in several times a day by both WhatsApp and in person! Our butlers were all fantastic: Taneil, Romell, Ralston, Travis & Jaime Iberostar has an app which we utilized to find out what activities were going on (aquafit, classes at the gym etc.). We ordered room service for breakfast twice and it was quick, accurate and delicious. We didn't have an issue getting reservations; we had a few 8pm/9pm reservation nights, but we rolled with it! We took the opportunity to hang out on our huge balcony early evening, order cheese/crackers, hummus etc. from room service, make a drink (room is fitted with customized mini bar and 2 bottles of your choice of liquor) and enjoy the tranquility of the space! There was amazing selection at all restaurants. I'm a vegetarian where my husband is not. We were both able to find amazing food choices; I can honestly say, the Iberostar does a fantastic job of offering a well-rounded menu at both the buffets and a la carte's. We participated in lots of activities; paddleboard yoga, aquafit, arts and crafts, kayaking, snorkeling etc. We went to the gym, played pickleball and walked the beach! We checked out the Iberostar Suites next door; enjoyed their lobby entertainment, a show in their theatre and buffet one evening. The lobby bar at the Grand was great; we spent a lot of evenings there before/after shows. Cassandra was an amazing hostess! The shows were enjoyable both in the theatre, on the beach and at the pool area. The Iberostar Resorts are on a public beach so there are vendors. It was a smidge annoying but honestly, not nearly as bad as I expected given reviews I'd read. I found the vendors in Dominican Republic on Bavaro Beach as well as in Nassau, Bahamas, much, much worse than this. A 'no thanks' worked, not to say the same vendor wouldn't ask you again in an hour, but again, a 'no thanks' and they were on their way. We had a fantastic vacation and would gladly recommend this resort to friends and family.

We stayed for 7 nights as a group of 30 for our wedding. Majority of us were at the Grand with some at the suites. The resort is huge! There are 2 buildings for each resort (beaches, suites and grand) making it a long walk between if you have people in the different resorts. The Grand is definitely the chill out, adults only area, whereas Suites has all the fun party pool activities! The foam parties, volleyball, the lazy river! The food was great at all restaurants. The only meals we didn't enjoy as much was our Welcome dinner and Wedding dinners. We were a meat heavy group so cooking 25 steaks at the same time wasn't something they were used to. But all other meals were great, loads of selection everywhere you went. I had steak 2-3 other times and they were cooked to perfection! Butler service was amazing, coffee and mimosas delivered to our room at a set time daily! They use WhatsApp to communicate so make sure you download this app before going as there is free wifi everywhere! The beach was ok, Cuba beaches are nicer than Montego Bay. We didn't spend as much time at the beach as we were with a group, but if you like the beach vs the pool, they are not white sandy beaches. Overall, we would go back, but we typically don't repeat resorts so would likely explore another area of Jamaica instead!

The grounds were great!! all walkways were tiled nicely with wheelchair accessibility, mopped and kept very clean at all times. The public areas were kept clean as well, however in the washrooms the men's had 1 sink working out of 3. The spa was at one time very nicely designed but very outdated tiling, the steam-room looked like it was full of mold hence we never used it. The rooms were very nice,and well thought, they were cleaned daily, minibar refreshed daily as well. Butler service was lacking,having to chase them down to get what we needed. They also had an issue with cockroaches and after reporting to the concierge, we were opted to be relocated to another room but we traveled with other guests and there was no offer to relocate them with us. As well as speaking with other guests, these issues were throughout. Dining was a hit and miss. Smoking was not permitted inside, but was not limited outside. smoking outside was pretty much everywhere with no designated area.

This was our 4th time to this resort. The staff do not disappoint. They are friendly, pleasant and accommodating. I love the people. What has changed over the years is the beachfront (it is getting much smaller) and the solicitor trying to sell cannabis on the beach. In past years they were never walking the beach but this year they are. At one point there was actually an altercation between a solicitor and a guest and then police. This is unacceptable. I even saw a security guard sleeping when he was “working”. I love this resort but they need to get their beach back to the way it was. A large beachfront and not having guests bothered day after day. I am an IBerostar prestige member and may reconsider returning here.

Heard so many positive things about this hotel before we got there. We were disappointed as it has obviously gone down hill and showing it’s age. I wouldn’t say it’s a five star. Maybe 4 1/2. Usually at a five-star hotel there is staff to greet you when you arrive. You feel welcome. That didn’t happen. I did not find the staff to be friendly with the exception of one bartender, and one young lady handing out beach towels. Most appeared disinterested. It appeared to be a bit dirty and dark in some of the hallways and there was a musty smell in hallways and room. Spraying a scent to mask it doesn’t solve the problem. The food was good nothing memorable. The Butler was a nice touch. Room was nice except for the smell. They need to air them out in between bookings and while cleaning. Furniture on the balcony not conducive to conversation. The swing faces out and the couch faces towards the swing. My biggest issue was no hand held in shower just rain head. If you use the hand held in the bathtub water sprays all over. The friend I travelled with had been to the Iberostar in Mexico last year and loved it. This hotel needs an update and staff with enthusiasm. I would not recommend this hotel as there are too many resorts that I’ve been to that are better.

So this was my first time going to a tropical destination and resort. And I must say, we were spoiled! First of all, we got a complimentary upgrade to our room as soon as we checked in. The staff handed us mimosas and took our luggage just after stepping off the bus. AND a cool towel. Talk about service! All the staff had smiling faces the ENTIRE time we were there. We were always greeted in friendly manner. We had a butler check on us twice a day for “anything and everything”. The food was to DIE for. The buffets were definitely the star of the show, especially the lunch buffet. We are counting down the days until we go back. Beaches are amazing and the pools...literally a paradise. Book now. You will not regret it!

Our vacation at lberostar Grand Rose Hall was for the second time wonderful! Starting with the employees : they all were struggling to please us. We were greeted every morning with smiles and questions about how we feel. They all work very hard. Hotel is very nice and rooms are kept clean permanently. I want to give special thanks to our maids who did such a wonderful birthday room decoration. Our butler Andree was top notch, permanently struggling to please us. Being repeat guests, we were invited to a Coctail party which was awesome. We had the opportunity to meet all the managers, even the general manager, which is a lovely young and energetic lady. The food was great at buffet and at almost all restaurants. The only one complain we have is next to the Italian restaurant. They should pay more attention to the recipes and cook properly. The serving is also very slow. The Surf and turf restaurant was perfect from all point of view : the serving, the ambient and the quality. The Japanese restaurant was an other dissapointment. We had to wait more then 40 minutes until the chef came and he was too distracted and made too many jokes about marihuana. The entertainment team was awesome! They were permanently in great shape and always joyful. In conclusion, resort is great and we had a superb vacation. Thank you to all employees for doing such a good job. For sure we will come back.

We love this hotel. All of the staff are very helpful and courteous. We have now been here five times. We would definitely return. The rooms are kept very clean. The food was excellent. The beach is fantastic.

This is our second trip to the Iberostar Grand. We just love this resort. The beach is beautiful, the water is clear and you can see the little fish and marine life around you. One day we saw a star fish about 20 feet from the shore line. I can't say enough about the food, the buffet is just as good as the a la carte restaurants, the best of the best. The food is fresh and they have everything you could possible want. If you want to try the a la carte restaurants I strongly recommend that you contact the hotel directly and book them in advance, don't wait until you get there because they are all booked up or you will end up with a 9:00 pm reservation. The rooms on the ground level are a little tired and should be updated. The bed is super comfortable. We like Red Strip beer but it was nice to have the option of Bud Light as well as other brands to choose from. The service is excellent however tipping becomes stressful at times. Many of the guests we met and chatted with seemed to be stressed out about how much to tip and when to tip. I wish they had a no tipping policy like Sandals however the service is way better than Sandals. We've been to many different hotels chains like Couples, Sandals, Barcelo and Melia and the Iberostar Grand is definitely a step up. If you decide to take advantage of the 2 complimentary rounds of golf at White Witch and Cinnamon Hill, keep in mind that a cart rental is mandatory at $40 per person and the caddy tipping fee is minimum $25 per person. The golf clubs rental is $55. If you enjoy golfing, it is well worth the cost. Transportation, drinks and snacks are also complimentary.

This adult all inclusive is a great place to stay with a variety of eating places and activities throughout the day IF you choose to attend or be part of. The Kiniro Japanese was our favorite restaurant, not only from the food selection but the entertainment provided at the cooking tables. We also went twice to Es Palau...their fish was amazing. The Galleon had great meat selection...Port Maria was our go to for breakfast and lunch....The Cornwall had an amazing selection also for breakfast and dinner.....La Toscana was their Italian restaurant....they should change the name because IT WAS NOT ITALIAN...we were very disappointed with the food and cancelled our last night there, and chose the Cornwall. Our suite was amazing...and always looked after...the beach was beautiful and clean...the pools were nice...If you love golf you should play The Witch and Cinnamon Hill...the views are inspiring...the fairways could use more grass...putting areas were good. Nightly entertainment was very good.

Food was the best I’ve ever had, staff was amazing, hotel super clean everything was top shelf. Our agent was super helpful (Sue Snider) and we are going to use her again. The room we had was absolutely beautiful

The service was fantastic. Very attentive. Warm and friendly staff. Butler service A+ Restaurants plenty and food delicious. The StarPrestige option lived up to its billing. Private beach relaxing and excellent service. The golf courses: White Witch and Cinnamon Hill were excellent. Both in great condition. Caddies knowledgeable and fun.

This resort does not disappoint, the rooms are wonderful with the wicker swing and couch on every balcony. The grounds are beautiful and the pools are gorgeous ( a little cold but nice). The food is exceptional and the New Year’s Eve Buffett was spectacular. Very decacadent with ice sculptures and the most amazing display of food I’ve ever seen. Everyone was raving about the party on the beach on New Years with fireworks and a grand spectacle. The resort was full so you had to get up early (before 7:30) to reserve a chair by the pool or beach which was ok if you’re an early bird. You can eat breakfast and lunch in the restaurant on the beach which had a lovely buffet and a killer view of the ocean! The restaurants are all outstanding and all the guests raved about the food all week. It’s certainly good for older people as they close the pool bar at 6 pm and the resort becomes quiet and serene and alive with tree frogs!!! We found the people super nice and the service very good. Please tip these hard working people as they really go out of their way to make your stay Fantastic!! The golfing was spectacular with breathtaking views and the caddy very helpful and knowledgeable.The men and women at the front desk were always helpful, our butlers were helpful and friendly and room service was excellent. The ladies who serve both at the pool and the beach were incredibly attentive walking back and forth in the sand with large trays of drinks for us to enjoy. The bartenders are also great and full of humour! We will be going back most definitely.

If you want to be pampered and enjoy a 5* experience, this is the place for you. As repeat guests over the years, we continue to be amazed with the service and hospitality shown towards all guests of the resort. What separates the Grand from other resorts we’ve visited in Jamaica is the professionalism of all the staff, the great service, excellent food and attentiveness to details. Several staff members have been at the resort for 5+ years and they make a point of remembering guests from previous visits. A welcome back greeting and a “see you next week” hug when you leave makes you feel safe and right at home your entire stay. A huge shout out to all the staff from Junior (front desk), Keneesha (beach service), Judy/Ofilah (breakfast/lunch buffet hostesses), Duran (butler), Kieno (pool bar), Andre (lobby bar) to Thunder/#Hashtag/Vanessa/Pistachio (star friends), as well as the housekeeping/grounds workers/lifeguards/security personnel and concierge and kitchen staff. Thanks to all of you, we had an amazing holiday with no stress, no worries and no problems. We stayed at the resort leading up to Christmas and enjoyed the elegant decorations throughout the hotel. We also took advantage of the complimentary golf at Cinnamon Hill and White Witch – a great bonus for those who enjoy golf as the courses are beautiful. An afternoon trip to the Rosehall Shopping Centre on the complimentary shuttle was also fun and a great option if there are a few raindrops falling to chase you off the beach. The water was calm and clear; perfect for a sunset snorkel cruise. Pools were a bit cool for my liking at this time of the year but the ocean was perfect for swimming. Our room was kept spotless and any issues were dealt with immediately – the room safe was not working upon our arrival and after a quick call, someone was at our door to replace the battery within 5 minutes. When the safe stopped working a second time, the safe was replaced immediately with many apologies from public relations. Special thanks to O’Neil who assisted in our Trip Central booking and ensured our trip was perfect – we were celebrating my 50th birthday and our 25th wedding anniversary, which were both acknowledged by hotel staff, along with our specific room request. We enjoyed our island time and will definitely be back – Ya Mon, Jamaica is Irie!!

This Place is a little piece of heaven it is so amazing. I will not forget the treatment we received while here, from the Butler to the Concierge and staff they all made sure we had an amazing trip. Olivia at the front was AWESOME always greeted us with a SMILE and asked how are day was going. The two Gentlemen that checked us in were also AMAZING they made us laugh and smile the whole time. Our Butler made me feel IMPORTANT which was also amazing I never expected the treatment we got @ Iberostar Grand. The food was GREAT always hot and fresh. This resort is so clean the grounds staff were out at 5am when I was on my balcony early morning I would see everyone cleaning the grounds so well. we will definitely be back to Iberostar Grand/ Suites and will recommend this place to anyone looking to go to Jamaica.

Dont let the name fool you, this is not luxury. The Grand was built 7 years ago but it is quite dated. Food is good, beach full of seaweed. For the price we paid, we should stayed at a Sandals resort.

This was our 4th time visiting the grand, and once again it did not disappoint. The food, drinks, grounds, rooms and especially staff/people are absolutely amazing. I would give it 10 stars if possible. You are treated like royalty!!! We will be back for a fifth time for sure!

Iberostar Grand was immaculate. Cleans twice daily and constant painting, upkeep etc during our stay. Staff were always super friendly and helpful and they upgraded our room because we were on our honeymoon. We can't say enough about the food! Hands down best we have had and every night including the buffet! Will definitely be going back!

Everything is so clean. Staff are so friendly and efficient. The food is great. We love the beach. The water is so clear and warm. There are a lot of things to do on the resort. We have been at this resort four times.

Just got back from Grand Rose Hall, a group of 6. The weather terrific, beach okay. Water nice, warm, shallow, lots of people enjoying the water every day. Sand is more coarse than other Caribbean beaches. No shells, no waves? Where are the waves? Arrival to the resort was smooth. Front desk staff was cordial but not over the top welcoming. I am not sure about the butler - did not do a thing for us. We had arranged our dinners prior to arrival. Rooms were fine, very similar to the Grand in Mexico and the Dominican, so no issues there. Most standard rooms have a view of the ocean, so don't pay for that. Room was musty smelling (bring incense) and hallways are very dark and carpeted and could use brightening up. Elevators as well could use some servicing - always one out of order, which was not comforting. What I found different from other 5 star resorts was the level of service and attention to detail. We received a phone call on our first day there asking us if we 'were part of the wedding party group'(we were not) - he did not call us by name so I was a bit suspicious. The second day I received a phone call from someone identifying themselves as a bellboy, again he did not use our names and they asked what time we wanted our suitcases picked up since he heard we were leaving tomorrow! - on day 2 of our vacation! I was not impressed. The other 2 couples did not receive any welcome phone call at all - asking if we were good and if we needed anything. Not sure what these people were doing? We ordered room service one morning for 7am. Hung the request on the door the night before as directed. Never came. Our friends had one miss as well. A disappointment in this level of service. We ate at all a la carte restaurants. We all managed to find something to eat. Not outstanding cuisine compared to other Grand resorts. Dress codes here are not enforced. People came into Italian and Gourmet restaurants wearing shorts and flip flops. Why have a dress code? We ate in the buffet one evening for Italian night.... just ok. Breakfast buffet is fine - not the selection as other resorts we have been to, but always something to eat. Lunch buffet was probably the best food. House wine is limited compared to other Grand's. Poolside was nice enough- 3 good sized pools showing some wear with many missing tiles, but it never felt crowded. We got our space by the pool every morning without issue. Mind you, we were up at 7am to secure spots while my husband went to grab coffee from the shop at the resort next door. Floaters, not a lot of them but we managed to share a few each day. ( Better yet, bring your own.) Some days they asked for your room number some days they did not? It's not like I am taking it home. Sunscreen is provided at the towel hut if you don't mind cross contaminating. (not for me) A lovely lady behind the counter will even do your back and the top of your head - if you ask. Poolside service was intermittent at best, not the ladies fault, not well staffed. When they did come around, they were lovely. Some issues with straws. The resort does ask that you refrain from using straws since it is contributing to plastic getting into the ocean, but if you ask a waiter they usually oblige. Day 1- can I have a straw, no problem. Day 2- can I have a straw, no problem. Day 3- can I have a straw, "NO there are no straws here" ( The beautiful girl in the bikini beside us had no problem getting a straw but for us it was a NO). Not sure about the selective straw issuance? (BYOS) As an aside, we were all pretty good about using only 1 straw a day! We like to sit outside for breakfast, a group of 6. No problem on day 1, no problem on day 2, on day 3 when we asked, the staff said "No, we do not seat 6 outside". Not sure what that was about? Turn down service was hit and miss as was daily room make up. I think we had one or the other but not both. Not sure why this was such a problem? Stocking the room was fine but not to Mexico standards. When we were checking out, we arranged a wakeup call the night before. They called us at 5am and hung up and then called at 6, the correct time. We arranged for the bell boy to pick up our luggage at 7 - he never showed. We took our own luggage down. When we got down there, there was not a bellboy to be seen. At the counter, they just checked some papers and said - let me cut off your bracelet. No real warm good-bye or come again soon? Some of these issues may sound petty, but cumulatively it was disappointing service for what we paid for. No worries man, we won't be returning..... Our group loved the sun and the opportunity to be together, but not impressed overall by the service, food, or beverages. We were disappointed in the resort compared to other Grand's and Excellence resorts (which we love) -which are way above this level of service and care.

Stayed January 21-28th, 2018. 3rd time at this resort and it is still amazing. Beautifull grounds, lovely nice big room with a huge bathroom...double sinks, separate rain shower & big tub. Everything very clean and in working order, including AC. Housekeeping always does a super job and the mini fridge is always topped up daily with bottled water, juice, pop, beer, little bottles of alcohol and snacks. You can customize what you want in your fridge just by letting your butler know. All the staff are so friendly, cheerful and willing to help in any way they can to make your stay perfect. Let's face it..no matter how beautiful the resort is, it is the staff that make the difference & the staff at Iberostar Grand definitely make a difference! Here is an example... My husband got a pretty bad sunburn ( he burns in the shade and didn't put enough sunscreen on one day). We decided to spend the next day hanging out in our room to keep him out of the sun and our butler noticed this. The butler (sorry, I can't remember his name) showed up at our room a few minutes later with a big bottle of aloe gel for his burn. So thoughtful and kind!! There are 3 pools at this resort with an abundance of loungers and covered beds. There is a towel hut so you can exchange wet towels for dry ones as many times as you want and there is even sunscreen there for the guests to use. The beach is not huge but the sand is nice and soft and the water clear & sooo warm! Lazy days on the beach with drink service right to your lounger...what more can you ask for. ( Kinesha is a gem, so sweet, kind, personable and works so hard slugging those drinks to us all day long in the hot sun and always with a smile on her face). The food in all of the restaurants is Yummy and the best that we have ever had at any AI resort, and we have been to many different resorts over the past 10 years. Even the room service food is great. There is something to suit all tastes so you will definitely never go hungry. They even have BBQs on the beach on some days. Can' t beat eating fresh fish, jerk chicken etc in your bathing suit on the beach! The Star Friends will keep you entertained with beach volley ball, pool games,etc if that's your thing. They are tireless and work so hard but are not pushy so if you just want to laze around that's just fine too. Jamaica and Iberostar Grand Rose Hall is our happy place and if you give it a try it might just turn into your happy place as well.

Stayed here before. This time in a swim up pool. Wouldn’t stay there again prefer the ocean view suites. Great food and great staff. Butler service was not helpful this time. We will be back . It is close to the airport , has a great beach and the staff are active and keep the place vibrant.

Room was amazing. Bathroom superb for 2 gals. Patio-huge. Butler/concierge service was spot on with quick turnaround time when you had a request. A la carte restaurants were good, but I would have not have minded the buffet every night unlike other resorts I have been to where I have been tired of the buffet food after 1 wk. Vegetables were cold at the buffet beginning of the week but improved. Service at the restaurants was great. Beach was fabulous, ocean floor sand, not rocks. Pool was fine. Lots of Cabana's at pool, but they were set up so you were either in the sun or the shade, and unable to move your lounge chair from sun to shade or vice versa. Only one complaint> We did not take in any of the evening entertainment as it did not start until 9:45 pm. When you eat early Supper, there is nothing to do in the evening.

The hotel was luxurious Large rooms beautifully landscaped grounds and pool areas Large assortment of chairs cabanas and palapas Large spa like bathroom in the rooms Entertainment nightly as well as 6 restaurants including buffet

Third time to this resort. Food was excellent, rooms real nice, and the animation team fantastic. I think the bathrooms are in need of being updated, but not too bad.....another year or so. The staff work really hard and seem to enjoy what they are doing. We saw quite a few staff from our previous visits and they have not sciped a beat. The beach is nice, but not very long if you are a beach walker. Played golf at both WhiteWhitch and Cinamon Hill. Bermuda grass killed me, but winter golf is better than no golf. The resort is about 20 minutes from the airport which is handy and the golf courses are both in between the hotel and the airport....so very convenient. Go and enjoy yourself.....like we did.

Iberostar Grand Rose Hall was the best all inclusive resort we ever have stayed at.All the food was scrumptious,staff at resort was so friendly,our butler oniel was exceptional and the gym at the resort and classes completly exceeded our expectations.We can't wait to go back soon. Brad & Rita

We had such a fantastic time at the resort. The weather was not ideal, but the entertainment staff made sure we were well looked after. They brought the games inside and we made the best of it. We enjoyed the food, everything prepared to perfection. Five kinds of caviar at the lunch buffet. We were a group of 14 people and they accommodated us quite nicely. Our butler Gawayne was on hand at all times to make sure we didn't want for anything. Would definitely go back.

The hotel is well maintained and offers excellent adult only facilities for the perfect vacation. The highlight is the staff and if you get a room with a butler that is even better. They look after all your needs. We had 2 and a half days of rainy weather which topped off our week but still it was good. The restaurants are also worth visiting and offer great a-la-carte meals.

We just came back from the Ibersostar Grand last week, we went for our anniversary and can safely say this is the best adults only resort we have ever been to (we have travelled extensively to the Caribbean and Central America). I know our stay was going to be excellent when Felicia at the front desk upgraded us to an ocean view room upon request, thank you so much again. The room was big and spacious with and enclosed bathroom area and separate sitting area, a large balcony with seats and a swing. The room also came with butler service which we never experienced before, Romaine and Ronaldo made sure we were well looked after. Everyone on staff was always smiling and offering to help with any request we had any where on the resort we were. Thanks to Jodian for the cold drinks at the pool. This was totally a top notch resort, the buffet was the best selection we have ever seen and the a la carte restaurants was superb, top shelf liquor at all the bars, again best selection I have ever seen, Henessey, Grey Goose, high end brandy, you name it and it's there. They even provide free shuttles to duty free shopping in Rose Hall. The grounds was clean and well manicured, every day you could see the staff taking care of even the minor details. There was activities and sports every day around the pool beach area as well as live music and nightly entertainment. This is really a high end resort, I would say a bit higher that a 5 star, any one looking for a high end vacation, this is the place. We stayed Sept. 21st to 28th in room 6408. Thanks

Just got back from an eight day stay at Iberostar Grand Rose Hall and can't say enough about this amazing resort!!! The staff are outstanding and make you feel at home (it was so hard to leave) but definitely will be back. The hotel itself needs a little updating but it still has a very strong Caribbean feel (the red carpet in the hallways can go though). But it's quickly overlooked when you are poolside or on the beach being pampered with drinks!!! Although we didn't take much advantage of having a butler, it was nice to know he was there looking out for us. Aldain at the Pool Conceirge was always attentive to our needs at the pool waiting with fresh towels and a friendly smile! The entertainment team is above all else (and we have travelled to many resorts!) THEY ARE ALL SO TALENTED!!!! The food was exceptional and the variety allowed for everyone to enjoy!!! We are so happy to have gone and can't wait to return!!!!

An excellent resort, very compact , well laid out. Amazing crystal clear ocean with a soft shallow beach about a kilometre long. The room is big and comfortable but the hallways need updating as the carpet is worn down and looks tired. The choice and variety of food is excellent throughout all the restaurants. Overall Iberostar Grand is a lovely resort, very clean, breathtaking views and with excellent supportive staff, but the resort is starting to look tired.

If you are looking for a nice quiet vacation with great service and for the most part awesome food, this may be the place for you. GOOD: The grounds are clean and well kept, the staff are very attentive and friendly, The food is never bad ( but sometimes not very exciting either) The pool is very nice with different levels to look like a waterfall. There is a new full-service Gym available in the Suites Resort, but the Grand does have it's own smaller gym. Butler service takes care of all your restaurant bookings which is nice. NOT AS GOOD: it is a small resort with very little to do except sit by the pool or on the beach. Not much to do in the area as well, you cannot go outside the resort for a walk or to look at the area as it is right on the main Highway and the area really dosent have anything to walk to. I recommend you upgrade to an ocean front room, the veiw is really nice

The resort was the best one we have ever been to. Service was amazing as was the top shelf drinks. The food was good as well and the fitness club was amazing. Many different exercise times and routines available most of the day.

The staff and service were excellent. Food was very good. The pools beach and the gardens were beautiful. Some areas of the resort could use some updating, furniture and carpeting worn out. Concierge was applying pressure for me to attend a special breakfast where I assumed some sort of sale was going to be promoted. First day we arrived we received at least 6 phone calls asking how things were going from butler and guest services. Totally not necessary, went on vacation to get away from phone calls.

The food was excellent. The beach was beautiful. So were the rooms. They did a lot of little extras that we didn't expect. We have been there three times and would go again. Its our favorite place. The weather is always warm and sunny.

this resort is first class!!!!!!!! It has everything: close to the airport, great beach, endless and fun activities, lots of friendly and helpful staff and awesome food (not your typical buffet food) I cant think of anything we didn't like

This famous Jamaican expression best describes your vacation at Iberostar Grand Rose Hall. Nothing was ever a problem, in fact, "what more can we do for you", should be their slogan. One should have suspected that to be the case as soon as you stepped into the vast beautifully marbled lobby, and in the background hearing a pianist tickling the ivories while expertly delivering song after song. It all starts as soon as you are handed your room key and your "day butler" (there is also an afternoon/evening butler) greets you with a smile, you quickly get used to, and says "what can I do for you to make your stay special". The three butlers we had (Kharsen, O'Neill & Duran) did exactly that..... Our room, was divided into 3 sections (a beautiful bathroom with a jet hot tub, a large sleeping area and a balcony with a sofa, table and swinging hammock style seat) overlooking the ocean with a view of the sunset. My wife has a number of allergies, the most difficult requiring a gluten-free diet. Even though she was careful the first evening, she did not feel well overnight. Our butler, Kharsen hearing of this sprung into action approaching one of the main chefs, Charley. Charley took it upon himself to make individual lunches for my wife each day, and then went out of his way to discuss my wife's gluten requirements with each of the a la carte evening restaurant main chefs, we had chosen for the remainder of our stay. Each night the main chef would approach our table and discuss directly with my wife what she would like, and how she/he would prepare the meal. Kharsen and O'Neill would stop by each shift to see if my wife required anything. Duran for our anniversary, arranged a romantic evening highlighted with rose petal hearts throughout our room. Lastly, worth mentioning is that Kharsen, even on his day off, called our room as we were packing to leave in a few hours, wished us a safe trip home and asked one last time if we needed anything. A big thank you to Cardella and Gesha for keeping our room clean and spotless each day. Cardella's smile and cheerful good morning was a great way to start the day. The only activity we participated in was the Aqua Fit class in the ocean and the Aqua stretch class in the pool. Richard or as he was better known "Adonis" or "Diesel", was a great instructor keeping the class progressing at the right pace with his great sense of humour and direction. After class, Keon, Sherika and Ricardo quenched our thirst with incredible drinks that seemed to get better each day. Lastly, I wanted to finish with a novelty......how many resorts offer all the sunscreen and tanning lotion you may require. This resort did. But they also added an interesting option, they offered the option to have one of their staff apply the lotion as well. Anishka, with one of the friendliest smiles you will ever see, was kind enough to apply the sunscreen upon request. Thanks to the "what more can we do for you attitude" of the Iberostar Staff, my wife and I will be returning next year, and we will gladly recommend this resort to anyone who asks.

Iberostar Grand Rose Hall, Jamaica, is amazing! We just returned from a week's stay and can't say enough about this destination. From start to finish it was wonderful! The staff are incredible and so friendly. The food was delicious and accommodating (allergy). The grounds are beautiful and so well kept. You will not be disappointed!

First and foremost this hotel has the most INCREDIBLE employees. From the cleaning staff, to the chefs, to the landscapers, to the housekeepers., butlers.Everyone is happy, friendly and Sooo service oriented. The rooms are spacious and tastefully decorated. The hallways on the hotel room floors are in dire need of freshening up. The carpeting is torn,and has waves, the walls need painting and brightening up. ( it's quite dark and dingy) The food as beautifully displayed and plentiful,So much choice. Quality wise it was not the highest as was Sandals. The trip from the airport to this resort is short and easy. We were greeted at check in with warmth and very welcoming. We were even upgraded to an ocean view room by Barington who works at the front desk.We requested a quiet room prior to our arriving and they put us near the pool and the thump thump of the music. They felt bad ,so they moved us up to the 3rd floor with an ocean view. The only real complaint was the lack of umbrellas and covered space on the beach. In order to get a covered lounge chair on the beach, you need to be there at 7 AM. You must sit on your beach chair until at least 7.30 AM to claim it. Unfortunately, we did this one morning, went to breakfast, only to come back 1 hour later, our personal belongings( books) were removed and someone took our beach chairs. The staff said " we weren't there " so they took our stuff off and someone took our chairs. We then had a 1 hour run around to find our books. The beach towel hut person told us security had our things, and security said "they never get involved and the beach hut person had our stuff. Indeed, that's where it was. The solution to this problem would be to have 1) the butlers reserve chairs wherever their clients wanted to sit. This is done at some other resorts or2) Have more covered umbrellas on the beach. There are 2 covered areas on the beach and all chairs are taken. In between them is an uncovered section of about 40 chairs and only 3 chairs were taken. I don't think that makes sense. The butlers were amazing. They didn't annoy us nor did they ignore us. O'neill,Carson and Duran really work hard. They were always professional and wanted to help wherever they could. Our cleaning ladies were Soo special ( Cardella daytime and the evening lady, Kardesha?) Friendly, hard working and eager to please. The wait staff in all the restaurants were great, always smiling and worked hard to please. In conclusion, this vacation was relaxing and enjoyable. I think I would rate it a 4 star instead of a 5 star because of the poor quality of food and the renovations that are so desperately needed.

Exceptional! in all the aspects. *Special Note 1: Alecia ("breakfast station") was flawless. She is very talented, gracious! She made perfect "sunny side-ups" and she was very supportive of the trainee person. She has a beautiful personality and a warm smile. *Special Note 2 - Kassandra ("bar on the beach") was also very helpful and pleasant, with a beautiful smile. Many thanks to the Iberostar Grand Rose Hall Team! Hope to see all of you again next year!

Excellent Resort - Food is exceptional - Rooms are very clean - Grounds are kept clean daily Butler Service - more like Concierge Service Everything is close walking distance A La Carte Dinners are excellent

Iberostar Grand Rose Hotel I would recommend this resort in Jamaica. We had excellent service from the front desk staff which were amazing to everyone else in the resort , doorman, Butler's, pool staff , restaurant staff etc. they made you feel welcome and couldn't do enough for you. I believe you get value in your dollar at this resort

My wife and I stayed for 4 nights from January 1st, 2017 and we had a superb time. We took the room on the ocean front which was just awesome. Waking to the sound of the ocean was just surreal. The room was better than expected. Extremely comfortable jumbo sized bed was an added bonus. Better than our own. Do yourself a favour and get the ocean front room. Breakfast buffet was excellent, vast array of food on offer to satisfy all wants. Evening meals were also very good however the entertainment in the evenings was a little dissappointing but not a detraction. Beautiful beach, warm water and fantastic snorkelling along a small reef just 30m off the beach to the right. Spectacular array of marine life without having to pay for a guided snorkelling tour. So cool. Beautiful pool area with infinity pools. We lived on the beach however. Super friendly and helpful staff who went above and beyond for my wife's birthday. Very attentive but not over bearing. Late checkout until 3pm (complimentary) was great. We ended up paying $10 for an additional hour so we could leave the beach at 3.30pm, shower and meet the airport bus by 4.30pm. This place was so quiet (kid free) but still lots of fun if you want to engage in the activities during the day on the beach. We will be back. A great first experience of Jamaica.

Our vacation was amazing from the minute we arrived. So thrilled to have received an upgrade to an "ocean view room" for our anniversary week. The service was wonderful, the staff very friendly and the hotel and all amenities were spotlessly clean and well maintained. My husband really enjoyed his 2 golf games that were included. Definitely a 5 star resort.

Facilities, room, restaurants/food and staff were excellent. We have travelled to many all inclusives and believe this one is fabulous. Pool and beach area are lovely. The only negative was that I'm not sure the hotel has figured out the best system for making use of the butler service. They were always asking us if they could do anything but didn't offer to do something for us. For example, we made our own reservations at the restaurants simply because by the time the butler came around , we had already done it. We also stumbled upon the wellness pool because friends had a massage and were informed about the pool at that time. The butler didn't mention this to us. I hope they sort this out because it was an outstanding vacation.

We recently stayed at this Resorted Dec 2016, we loved everything about it. The rooms were clean, the food was good, the Pools and beach was lovely too also the staff was very friendly and made your stay exciting. I would definitely go back.

This place is absolutely the best at everything. You never had to ask for anything they have it together at iberostar. Will not disappoint!!!Grounds and accomadations are immaculate .Can not wait to go back

Resort is very clean and nice..our oceanview was obstructed by palm tree in front of balcony. I love Jamaica; the music, the food, the people ... all good. However, I found this resort lacking in outside patios; a place to enjoy drinks and music and socialize especially in the evening. The beach was ok. You really had to be careful entering or exiting the water as there were many rocks. It is conveniently located, not too far from airport. The pool was nice. The staff was very nice.

The staff are amazing!! Great food and you will never get bored of the food, so much variety. Room Service was always 20min wait, not bad at all, considering they would always say 30-45mins. Beach activities were always fun.

We had a great time , all staff were so nice and helpful . The rooms were very nice.liked the way everyone made us feel. We were at home their.We will be back some day.Thank you.It was nice to have pillow options. Made our sleeps complete.

We stayed at the Grand from January 13 to 23, 2016 . Resort was beautiful but all areas relating to meals and food was sadly lacking. Gluten free options were pitiful and any mention of food allergies were not well received. Reservations for the restaurants were also badly managed. We were told there were no reservations left yet restaurants were half empty? Service was slow as they seemed short staffed. We did enjoy all other aspects of the resort.

Hotel and grounds 5, buffet restaurant selection 5, quality 4, service 3, fruits unripe at 50% of the time. Female severs, no women no smile. A la carte restaurant service 5, quality 4. Beach area crowded not enough shade, or beach chairs, water bit murky 2, "beach center" 2 old broken, and ripped windsurfers and 3 catamarans with ripped sails I would give it a 1. Entertainment 2. I would recommend this hotel to a friend, but not for this price.

compare to grand paradisus at mayan riviera where stayed three times before there is a big difference. not as clean not as friendly and the facilities are better at paradisus. beside we expected a better room as returning guest I don't think we are going back to rose hall.for us the cleanliness of the utencils plates and glasses in the buffet restorant was a big negative!

My first thought upon seeing the grounds, my room, the beach and the restaurants was that even the "professional photos" didn't do the Iberostar Grand Hotel Rose Hall justice. It was even more beautiful in person than in the photos, and to me that is very refreshing, not to mention amazing. I felt pampered for my entire stay, the staff was incredible and very eager to make your vacation perfect. My butler Gerrard was always available should I require anything and if I did it was immediately delivered. The food, whether it be the buffets or the restaurants, exceeded my expectations, every meal was incredible and the variety was outstanding, as was the staff at each restaurant. The entertainment and activities were enjoyable and the Star Cast who provided it had a tremendous amount of energy and were very talented individuals who never failed in their attempts to amuse and make the vacation unforgettable. Special thanks to Thunder and Bubbles who provided so much great entertainment. The waitresses around the pool and beach were awesome and never let your glass get empty! Special thanks to Jodian who took great care of me in this respect, it was a pleasure to see her everyday and have a quick chat. The Iberostar Grand made you feel like "part of the family". I hope to return again sometime.

We chose ths resort as we hadn't been on a sun vacation in 7 years and wanted this to be a memorable experience. We wanted a 5 star vacation and we got it. Everything from the food to the beautiful room, the grounds, the pools and the staff far exceeded our expectations. Our room overlooked the pools; however we still managed to get a beautiful ocean view. We enjoyed ordering our breakfast the night before and hanging the menu on our hotel room door for pick-up. We chose the time we wanted breakfast delivered and it was always delivered promptly and beautifully presented. The room service food was delicious and we ordered room service a few nights as we were too tired to go to the buffet. We never waited longer than 40 minutes. All of the food at the buffet was delicious and there was always alot to choose from. The Italian a la carte restaurant served delicious food and we had a nice quiet meal there with excellent service. We spent our days either at the pool or on the beach. The waitresses were always there and we never really had to get up to go get a drink. The service was impeccable. We saw 4 or 5 of the 7 shows and they were all quite entertaining. Our favourite was the 70's themed disco show. The singing and dancing were all very professional. Our maid called us by name. The butler was extremely helpful and Bubbles taught us how to play dominos in the piano lounge while we had one rainy morning....by the way, it cleared up quickly and we spent the rest of the day outside by the pool. The only thing that I even hesitate to mention was the fact that our ceiling fan on our balcony, wasn't in working order. We never called the staff to mention it as it didn't really seem all that important. We loved sitting on the balcony in the morning and in the evening. The week flew by much too quickly. We were treated royally the entire time and were very sad to leave. We would go back in a heartbeat. Lovely staff, beautiful resort, gorgeous rooms, almost perfect weather.

I've stayed at this resort many times in the past but the experience I experienced this time was not of my liking or my fellow travelers. The food was undercooked, cold and not to standard. Most of new staff (which consist of most the workers) weren't friendly at all. I wish I remembered the names of the ones who made my stay worth being there. I was really disappointed because I thought I knew the place well and I'd be comfortable but I wasn't and I do not plan on going back. I believe this change is due to new management. It's been a year since this date when I was at this resort last btw.

This is one of the best resorts we have visited. The layout of the hotel is excellent as are the rooms, but what made the difference for us was the service and the food in most of the restaurants. The only somewhat disappointing food was at the Japanese and Jamaican restaurants. The staff has obviously been hand picked, they were attentive, knowledgeable, and had a sense of humour. The maître d', Nicholas, was particularly good. I am not sure what purpose the Butlers served as I could get what I wanted through Housekeeping and the butlers kept changing every day, and worse, twice a day.

We enjoyed the facility...our room was wonderful!! The meals were good. The staff were EXCELLENT...everyone seemed to enjoy their work and made us feel special! We definitely could do without the " butler " progamme. We had many different butlers during the week - most of whom were unable to help. Overall a wonderful experience!

Excellent food, very friendly and attentive staff, nice beach front and lost of poolside activities for those who want it. Restaurants are individually unique with their own style and fabulous presentation of meals. You can not go wrong at this resort.

This was our second time returning to the grand. Last year for our honeymoon and this year for our 1 year. The hotel is amazing- food and drinks are fantastic and most important the staff is the best. They go out of thier way to make sure your stay is grand. We are scared to go anywhere else because our expectations are so high now.

Loved this place, service was absolutely incredible and we felt like Royalty our entire stay. Food was AMAZING - though our favourite was probably a tie between the Surf & Turf and Japanese A-La-Cartes. Beach was ok but pools made up for anything lacking in the sand department. We will be back!

Postive notes: Resort is more beautiful than online pics. Very short walk from room to buffet, beach or pools. Lots of straw umbrellas and chairs. Food was amazing, fresh and large selection. Lunch BBQ on the beach and evening pirate party on the beach with live band was fun. Buffet and A La carte restaurants - delicious (especially surf and turf). Staff very friendly. Butler and Concierge will do all they can to help you day or night. Needed in room breakfast because of early ck-out at 4:30 am and butler arranged it. Wifi was great. There were weddings almost every day. Lots of activities planned each day but no pressure to join. Hired a cab thru Sunwing Rep to spend day in Negril, Rick's cafe, shopping. Driver Ransford Samuels (nice guy) stayed w us all day - good value and learned lots about Jamaica and their way of life. Small Downside: Smelly stuff comes out of black pipe on beach (not sure what that was). Bring boat shoes if your feet are sensitive - there are lots of small rocks on the way into the sea. I slipped and fell very hard on a cement square with a manhole cover in beach area because I did not see it. It was the color of the sand and the sand made the sloped sides as slippery as ice. I told the front desk, the concierge and so on and nothing was done to either paint it or put something on it like a plant or table so people won't walk on it. I would recommend they replace the carpets in the hall ways. It is a humid climate and the humidity makes them smell.

The service was fantastic with staff replenishing our bar and refreshing our room regularly. The resort facilities and our room was fabulous with very updated and luxurious facilities. The location was close to the airport. The view was amazing with ocean view from many of the rooms. It was a fabulous and relaxing stay and I would recommend to anyone!!!

We have just returned from our amazing vacation, celebrating with our daughters. It could not have been more perfect. This was our 3rd visit at this beautiful property, and it never disappoints! We had requested an upgrade to ocean front, and when we arrived, we were thrilled to enter our rooms, right on the beach, quiet, large, super comfy beds, our butler Duran was so helpful, always smiling, and always available to take care of us. Our rooms were immaculate as always, and the housekeeping staff were amazing! We came back one night, and they had decorated our rooms, bathtub filled with bubbles, champagne chilling, rose petals everywhere, towel sculptures and balloons, in celebration of our daughters birthdays, and our anniversary. It was gorgeous! We return to the Grand for the fact that it truly is grand! This property is spotless, the pool is beautiful, the washrooms immaculate, the grounds always being tended to, the beach so clean, and wonderful to walk, totally decadent in every way. And the best part, ADULTS ONLY! We love our girls, but we travel for this pampering, and relaxation, and they serve it up on a silver platter! The staff........truly sensational, always smiling, so helpful, and boundless energy! From the Star Friends, to the restaurants, to the front lobby, the pool, the grounds, the bars, they go above and beyond to make sure that you are always happy and taken care of. The food was exceptional, always beautifully presented, wonderful varieties at every meal, and the staff always professional, making you feel very special at all times. We have travelled over 16 times to many places in the Caribbean, Jamaica is our favourite, the people are so welcoming and engaging. We return to the Grand as it truly is outstanding, and is the total package, and we know that it will be a truly amazing vacation, and we have never been disappointed!! Worth every penny! We look forward to our next vacation at the Grand Rose Hall, a perfect vacation, in a very special place!

This resort was amazing. The employees treat you like royality and family . The resort is absolutely gorgeous and impeccably clean. The food was fabulous. There is always something to do or just sit back and relax.

We were very impressed with all aspects of your hotel the grounds were well kept....the staff was very friendly and always helpful....activities were engaging...service was always given with a smile. ...we are even strongly considering returning next year for an even longer stay

Everyhing was great! Staff was very friendly, food amazing and the grounds and room were very clean. Will be visiting again. Great beach area too. The resort was full but you did not feel crowded. Lots of activities to get involved with if you wanted to.

This is an amazing resort. Very clean, staff so friendly, helpful. Food is excellent. Everything one would want is available. Restaurants all fantastic! Accommodations very comfortable, clean, ocean front a must. Multiple activities during the day and evening, or just relax quietly at the beach, pools or bars. Spa, game rooms, shopping all on site. Many water activities available. Beach cleaned daily.

For the second year in a row, my daughter and I travelled to Montego Bay Jamaica and had the absolute pleasure of staying at the Iberostar - Grand Rose Hall location. While the weather in Montego Bay left a little to be desired the week we were there, the staff and facilities continued to be absolutely outstanding! This has to be THE CLEANEST and best maintained resort I have ever stayed at. The staff are always ready, willing and available to not only assist with your needs but to check in on an ongoing basis and to make suggestions about how they might make their guest stay even MORE enjoyable than it already is. Our butler Steven (with us both years) was amazing and is one of the reasons we look forward to returning next year! The food was outstanding both in the beach front buffet restaurant and in each of the a la carte restaurants we attend. Of special note for us was the surf and turf meal and the meals at the Japanese and Gourmet restaurants.....something everyone must experience! If you are reading this review, please give very serious consideration to vacationing here. You will Never regret the decision!!!

We were very impressed with this hotel. Service was outstanding, the food was great (we could have lobster at every restaurant), rooms were clean and had a large balcony, everything was included (even sunscreen!). The beach was ok, the pools looked great but were too cold for my taste. The only really negative thing i have to say is that the wine was really bad.

Exceptional service, and outstanding food including the buffet. Clean, tasteful and although a large resort - all three of the hotels were located on the beach so nobody had more than a 5 minute walk to the beach. A short ride from the airport with no planes buzzing overhead. Fitness classes were great and the gym and spa were also amazing. Can't say enough about it, look forward to returning!

My husband and I have been going on cruises for years but after our experience at the Iberostar Grand Rose Hall we will probably never cruise again. The hotel was magnificent, the staff were superb - highly professional yet very friendly and more than willing to take care of all of our needs. The food was five star in terms of quality, quantity and variety and our room was very large and very well appointed. The swimming pools were large enough to do laps and the poolside lounges were so comfortable. The fitness studio was well equipped and the spinning classes were excellent. I can't say enough about how fantastic this hotel is...We are already planning to return next year.

The resort was absolutely stunning. The rooms were very spacious, clean and the beds are super comfortable! The food, staff and atmosphere was more than we expected. Would go back in a heart beat!!!!!

I have been to Jamaica three times and this was definitely the best hotel yet. The rooms are spotless and very comfortable. Food was delicious and staff attentive. Over all excellent trip and would go again.

We loved this resort and Jamaica in general. The food was outstanding, the staff were friendly and provided excellent customer service. The facilities were clean and beautiful. This was our first Iberostar experience and we would definitely return to this resort!

We stayed at the Iberostar Grand Rose Hall in March 2014. We had an excellent room with lots of space to spread out. I love the bathroom with two sinks. The food was really good!. The resort was very clean. The staff was always pleasant. Must try the Jamica Smile drink!!