On our first full day, we encountered an issue in the dinner buffet involving staff members. We were upset that at 8:30pm in the evening, nothing was being replenished for a 10pm closing. No wine, veggies for pasta bar, ice cream and so on. When we decided to leave and go to the snack bar, Bites, to eat, and after the staff became aware that we were not happy, 8-10 staff members came outside and started laughing. One lady in particular was pointing and laughing at us very loudly. When I turned around and they say how upset I had become, they all started to scramble, and I wanted to get their names, especially of the one pointing at us. She refused to give me her name, so I threatened to take her picture (which I didn't take), to show it to her supervisor. A young gentleman that was working that evening named Daniel, diffused the situation and apologized for the staff behavior. We were given a bottle of wine for our room, which we never did drink. We then left the buffet, and went to Bites to eat. There, I was approached by a staff member wanted to know my room number. I refused to give it to her. She said she worked in customer service, but I still refused. I was starting to feel like something might happen to us, if we were being followed and they wanted to know where we were staying. The next day, after cooling off with the incident, we talked to a woman who books the ala carte dinners, and explained what had happened the previous evening. She then called in another woman and explained our situation the previous evening. She told me that she would look into our encounter and get back to us. That never happened, so on our last day while waiting for the bus to take us to the airport, I spoke the the gentleman in the Premium lounge, and he took me to the customer service room to clear up what had happened. The same woman that wanted to know my room number was there, and she called in her boss. They both made it sound like I was lying and that their staff did no wrong. Great customer service. I had refused to go back to the buffet for the rest of that week, and stuck to my word. I was humiliated at the buffet and then again by the customer service. After my 3rd trip to this resort, I will never be back.

We visited Memories Caribe during the week of Feb. 8, 2026. We were repatriated back home to Canada on Feb. 16. Aside from the geopolitics with Cuba, the resort overall, and resort staff continued to do amazing work to ensure we were always satisfied and happy. At no time did the stress of what was taking place outside the resort for these employees play a role in how they went about their work with us. I witnessed strong, dedicated, resilient people. We were well aware of the conditions they faced at home, and even while we enjoyed the resources of the resort, it was never far from our minds of the challenges they faced when they went home. Many of them working 16 hour days, more than 7 consecutive days in a row. We travelled to Cuba for many years, and this is the biggest challenge and hardship they will ever face, by far. Our hearts go out to the people of Cuba and when the time is right we will return to Cuba and to Memories Caribe.

Weather was cooler not controllable-- -West jet no seat selection at 24 hours to departure ,even tho it stated in West jet details plus they sent special email to check in and seat select--- this needs to be very clear, and updated . They just want to put you anywhere - trip central -Wendy H was her usual helpful travel advisor. And warned us of potential for issues - no hot water in our rooms except for warm x 20min once And weather wS chilly 15 to 23degrees -al la carts where not very in tune to their nation Italian. Only dessert matched -- disappointing Wine ,,white was rarely available. And the other mixed drinks had reduced PRODUCT available IN Supply Pool was very cold only 3 people ever went i. In the 3 times we frequented -westjetstaff were good even tho the company procedures etc were not adhered to I felt more sad for our friends who joined us as they really did not have a good exposure to how cuba might have presented..

I would not recommend Cayo coco Cuba. Stay home. I feel they should close this resort. We did not have any hot water to shower all week also 2 days only air came out of tap.weather was windy and cold so no beach days when weather is like that. There was human sewage on the lawns. Smelled awful. Birds pooping on walls and tables where you go to eat at smogisboard. There also shortage of clean beach towels and toilet paper.and absolutely no face cloths we paid for premium superior deluxe rooms and guess what they are all the same. Our friends who we traveled with there room was musty smelling..the coffee came cold at the restaurants.Our fridge in room really did not keep things cold. We were promised 4 alcarts and only got 3. The food was all the same no special food at premium restaurant which we paid extra for we had premium class superior deluxe which we paid extra for. Trip was a total disappointment. We were to have early book in our rooms but that did not happen either. The people of Cuba are amazing friendly people. I would not go back . I would give this place a complete miss 0/10.

Cubian People are great and they love Canada 5+ Beach 5+ Ground 5 Food 3 ala carte 4 Room no Hot water for 2 weeks 2 Blue Diamond Resorts 1 Wendy with trip central is the best she out of her way help you and answer your concerns.

NO HOTWATER ALL WEEK !!...but the entertainment was good..staff very friendly....they just have to fix the hot water issue....food was ok...the beach is great !!!..pizza at the beach was awesome...they bars were good too..

Enjoyed our stay at Memories Caribe. Great beach beautiful grounds. Only issue was lack of hot water on some days. Route 66 sports bar was a great place to hang out and the access to the bus for the cave bar made the trip. No issues with shortages or bugs.

For the money ,this hotel was excellent. Was it a luxurious 5 star?.nope but for a very reasonable price it offered a clean air-conditioned room with a fridge and a balcony.an incredibly beautiful beach,clean pool and a good variety of food..excellent beach pizza and "bites bar"had very good sandwiches..animation team did a good job keeping it fun around the pool as well..I'll go back??

This hotel is about a 2.5 (star). The beach was beautiful...jelly fish, turtles, crabs, sea cucumbers, pelicans, ballyhoo, etc and beautiful, clear water with white sand! Garbage could be picked up more frequently from the bins, the bush, the sand, etc. The piano bar was also a very nice place to relax during the day and every evening there was live (very good), entertainment. The glass/windows were never cleaned anywhere, mold was present everywhere and often cheaply painted over to cover it up. Many rooms (including premium), did not have hot water and a few even had cockroaches. Towels and bedding often had stains and some rooms never had their dirty towels changed. Food/buffet was often very repetitive or limited (serving wieners 3 different ways at once), and as expected, not much flavour. A la carte was better. Friendliness wasn't bad, but employees seemed to be mediocre (in all areas...groundskeepers, waitresses, bus drivers, etc).

Very friendly staff and great food !!! There was so much to do and the beaches were breathtaking!!! I will go back there not just again but exclusively when I travel to Cuba.i can’t see anywhere else in Cuba that would match this place ❤️

Third time at this resort and yes the gounds and beach are beautiful but no hot water all week. Towels and sheets not changed and not a great selection of food. It isn't like it used to be. Both Sunwing and Trip Cenral are endorsing this resort as a 4+ star when it should be a 3 at best.

For the price this resort is perfect. Pool was cooler than we'd have liked but did get in anyway. The grounds were very well kept although there were low spots here and there with water in them which looked mosquito infested.

Just got back from Memories Caribe and had an awesome trip overall. Great vibe, great people, and a beach that honestly steals the show. The good stuff • Shockingly comfy bed • Gorgeous lagoon view from our balcony (room 2016) — 10/10 would wake up to that again • Super central location near the beach, buffet, pool, and premium breakfast • Staff were AMAZING — friendly, warm, and genuinely cared • The beach ? Unreal. Stingrays, starfish, jellyfish, pelicans… basically a nature documentary The not-so-great • One king bed shared with my niece (bonding level: extreme) • Bathroom privacy = nonexistent (glass toilet, open shower… good luck) • No hot water for showers all week • Pool was very cold • Nightlife shut down early (piano bar at 11 pm, nightclub shortly after) • Concierge wasn’t much help on our delayed-flight chaos day Pro tip Bring ketchup, peanut butter, oatmeal, toilet paper, and bug spray. I survived the mosquitoes… my niece did not. Overall A charming resort with a fun vibe, amazing staff, and a stunning beach. A few hiccups, but the memories (pun intended) were worth it.

Am a repeat visitor to this resort. The people are great. Very friendly and helpful. Had the pleasure of meeting Maria from public relations. I personally think the ala carte restaurants are very good. The resort is very clean and the beach is beautiful. My only criticism is the inconsistency of hot water and the lack of water pressure for showers.

Dec 22 - 29th!! Good Resort, Getting a little old. Beach's and Beach bar's & food shacks were good, clean and white sands!!. Lot's of Bar's - food options! Staff is very friendly and grateful to help! Lacked coke & soda water? No hot-water for showers. Pool was cold New staff change-over, slow on room access & set-up, supplies

The resort was beautiful The room was nice however I asked for a blanket and never received one, towels were never changed, we only received water in fridge no beer or pop, no water pressure for a shower Buffet food was the same stuff every day

Must admit we were a little apprehensive about returning to Cuba, but I must say if you go with an open mind and a go with the flow attitude, you will experience the most beautiful beaches and amazing people ever. The hotel was clean, the food in the specialty restaurants was very impressive, and the people work extremely hard to make sure your needs are met

Wonderful visit to this resort this past week! Premium service provided us with valued perks: delicious fresh made to order food at the beach grill, fine dining at the Premium dinner night, Guest Service care through the premium lounge and direct extension phone. The beach water is stunning and calm. The gems of this resort are the Staff. Premium Concierge Staff: Wilson, Eduardo, Maria & Miguel Premium Beach Staff: Fidel (absolutely hardest working Staff member; takes drink orders at the beach and painfully hauls all the drinks to everyone and does it with a genuine smile. Fidel is the ROCKSTAR HERO of this resort!!! Housekeeper: Maria Premium Breakfast Staff: Chefs & Servers Cuban and Italian Fine Dining a la carte Restaurants: Servers Property / Landscape: Gardeners Ah, Memories Caribe, Cayo Coco... looking forward to returning sooner than later : ) THANK YOU JIM O'NEIL FROM TRIPCENTRAL FOR BOOKING THIS WONDERFUL VACATION FOR US.

The hotel grounds are beautiful and clean. The food at the buffet was good. The a la carte restaurants are really great. Only complaint is our beds were uncomfortable. We asked to have the toilet seat attached and the maintenance never came to fix in the 11 days that we were there. This was our 17th time at this resort.

Bonjour Kevin, Nous ne sommes pas des voyageurs difficiles alors pour nous tous s'es bien passer et les petits problèmes on été règler rapidement. 1. Emplassement: situer à 20 minutes en taxi de l'aéroport ou entre 30 à 45 minutes en autobus selon les arrêts à faire. 2. Resort comme tel: pas trop petit n'y trop vaste, un très bon juste milieu. Il a environ 25 ans et est entretenu convenablement. 3. Chambre. Première chambre (Bloque 19) n'était pas convenable. Première chose que je vérifie le coffre fort pas fonctionnel, manque de couverture et seulement 2 vers. 3ième lit en place m'est pas de couverture. Notre agent mis au courant de la situation et le resort à rectifier amicalement la situation en nous changent de bloque (bloque 24 unité 2416 chambre parfaite pour les femmes). Ils sont en rénovation dans certain bloque pour un up grade. 4. Manger: Excellent , oui à l'occasion il peut manquer certain item mais ont ne peut ce plaindre. Service et propreté numéro 1 à tout les emplacement. (Snack bar, buffet et à la carte). 5: La force du Resort, SA PLAGE ELLE EST INCROIYABLE.

We thoroughly enjoyed our stay at Memories Caribe Beach Resort. We opted for the Premium package and were not disappointed at all. The buffet food was excellent, with a great variety and never any shortages during our stay. The à la carte restaurants exceeded our expectations. The entertainment was fantastic, especially at the Bellini venue. The beach was the most beautiful I've ever seen in my life, and having food and beach BBQs served directly on the sand was a wonderful touch. This was our fourth trip to Cuba, and this resort is by far the best we've experienced. We will definitely return in the near future and highly recommend it to others!.

Memories Caribe again was fun to spend time at and the beach just the best. Staff was able to accommodate my requests for my stay. Music at the piano bar was enjoyable. I do miss the Karaoke nights, please bring them back, they were fun and drew large audiences for the big stage area!

Just completed my 15th trip to Memories Caribe since Nov 2022. The resort is smaller than most and easy to navigate. The rooms are very clean and the staff is amazing !! The food is plentiful and the variety and quality was good. The beach is a 10/10 and like a postcard !

We recently visited Memories Caribe in Cayo Coco for our twelfth time. Obviously, we really enjoy this resort. This time we stayed in a Premium Al Fresco room. Our flight arrived late in the evening, check-in was fast and since we are very familiar with the resort we were able to find out building very easily. Everything in our room was in working order. Later in the week we had an issue with the TV and it was repaired quickly. The l la carte restaurants reservations were ready for us upon arrival. We also had returning guest dinner, Premium dinner, and Ambassador dinner so did not eat dinner in the buffet. The food in every a la carte restaurant was very good. We also had breakfast in the Premium restaurant which was nice. We absolutely love the beach at this resort and that is the main reason we return. Plenty of chairs under the shade and the chair guys are always speedy and helpful in getting you set up. Alain, Fidel and Yenelis at the beach bar are fabulous with their service. The snack bar and BBQ at the Premium area are very good and so convenient. The Premium beach area is fairly quiet and relaxing. We went to the Bites snackbar a couple of times and the food and drinks were great. The piano bar had music every night, but we found it too loud and crowded for our taste. Overall, we had a very nice vacation and will definitely return.

Recently spent a week at this resort. We enjoyed our stay We felt the staff were very nice. Beach was spectacular. Some of the entertainment was very enjoyable. The al a carte restsurants were good. Had some delicious meals. Buffet also had a good variety. My only concern was the cleaning of the rooms and lack of towels could be improved.

The resort was clean, and well maintained grounds. Everything was close by from our room, so short walk to beach, pool and restaurants. Short drive from airport to resort so made it best to maximize time at resort. Beach area and amenities were great. Definitely on our list to return very soon. Great staff everywhere we went. They were always friendly, caring and helpful. Special mention and shout out to the resort’s public relation rep. C. Lesly Guerra who really made our trip special and made us feel very welcomed.

Do Not pay for upgrade to Premium Service. It's the same as a regular customer You received nothing special. Save your money Room showers are installed at 5 feet high so you have to bend to take a shower. No hot water. Shower holder has one screw in it so when water is turned on it sprays everywhere, Beach towels are not exchanged unless you leave them in the room and go to the beach with no towel, come back later and maybe get exchanged towels. No toilet paper other than in your room. Bathrooms around the resort are not cleaned or restocked so people walked around with their own TP Food runs out after the first hour, sporadic chicken or fish Dining staff walk up to buffet and eat with their hands from the buffet Animals on the beach and around the resort. At least 3 dogs that belong to staff roam the property. Remained on property after viciously attacking a guest during our stay. Management allows animals around the property. Cats (3) in the buffet dining room area daily. Birds in the dining room pooping on tabled and eating peoples food all week. Soliciting of tips by entertainment staff after every show, walking around with hats soliciting gratuities for middle school caliber shows. Also no actual entertainment show every night. Management not willing to adhere to the basic standards Staff seemed unhappy and disgruntled, lack of smiles and basic politeness. Staff more attentive to their cellphones and co-workers than guests. On a positive note the grounds were nicely kept except when it rained the walkways and other areas were flooded leaving no option but to wade through the dirty water to or from your room

The staff were amazing. The food was good. Room service great. BUT, there was no hot water for the week that we were there, but we managed and did not find this upsetting. The resort is quiet, and mostly for older people or those wishing to be left alone or be in quiet. The beach is the BEST!!!, anyone who wishes to swim or is afraid of water, should come to Memories Caribe. I love a piano bar, but the piano at Memories Caribe is in disrepair as some of the keys do not work, and the piano needs tuning; thus it is false to advertise a piano bar when no one has played the piano for many months. Caribe has good tennis and basketball courts, it does not have racquets for tennis or pickleball. Bingo would be a good game to offer the vacationers. Memories Flamenco has more life and vibrance, but the entry into the water because the first 5 feet into the sea at Memories Flamenco has lots of broken shells, otherwise the beach and water is perfect (people with lower body disability may just need a few extra seconds to cautiously step over this area. I wish the people of Cuba a quick recovery in the recovery following Hurricane Melissa. The staff at the resorts will appreciate everything that you donate to them, including your dollars.

This was our second time staying at Caribe and again it met all of our expectations. The problem we had was with Trip Central itself. As we booked thru Trip Central with knowing about the merger between Sunwing and Westjet we did not think that we would have encountered the problems that did. Unable to prebook our seats was an issue and the Trip Central Susan Snider was not at all helpful with us being able to do this. She was notified upfront when speaking to her and emailing her to our preference in seating due to some disabilities that I have. She did not follow up with any emails I sent with regards to this as well as the follow up phone calls my husband made to her. Cannot remember what the date was but I was in the online portal for Sunwing and discovered that the seats were finally available to purchase, so I did this on my own. Other than not receiving follow up help from the Susan Snider our vacation was great.

Awesome time at Memories Caribe well established resort with mature palm trees on the grounds and beach front. Trip was mid October and we only really had one rainy overcast day. But the standing water after the rain and the water features around the resort made a perfect mosquito / no see um breeding ground which made bug spray our friend. The resort tried with airplane crop sprayers to eliminate them but they still found us. Parts of the resort needed some repairs and was poorly lit at night but the grounds were well cared for. Food at the resort I thought was good for Cuba comparison but all the staff and workers are what make this place shine. Oh and the beach front if you like sandy shoreline water you can walkout 300-400 meters out in the water and walkable sand shores you will fall in love with this resort. After a week I had to come home as my tan was making me look like a local. Cuba isn't for everyone but if you like Cuba you should enjoy Caribe. Cheers!

The grounds are well maintained, the rooms are big and clean. The food was always there nothing that was really awesome, but always something to eat. The resort is a nice size for walking, your are never more then 5 minutes from anything. The beach goes for miles and the water was so clear and warm.

Been here numerous times and will return for the beach. The hotel needs a lot of TLC, unfortunately. Grounds are maintained and the vegetation is nice. If you book premium you have separate area at the beach and pool, plus few other advantages. Staff is amazing.

The Positives: The beach was nothing short of spectacular—soft white sand and warm, aqua-blue water that felt like bath water every time we stepped in. It quickly became our favorite spot to unwind. My husband and I spent the majority of days on the beach/in the water! We were even fortunate to see a Stingray and a beautiful starfish. So amazing! The resort staff, especially the entertainment crew, truly stood out. They greeted us with welcoming smiles, organized fun events, and made the evenings come alive with music and dance. We never ran out of anything. Always had bottle water in our room. Dining was broadly enjoyable. We appreciated the buffet’s variety and found the à la carte options—even though sometimes small—added special touches to evenings out. Room for Improvement: We experienced some issues in our room—the water pressure in our room was low. It took a long time to wash my hair lol. Other than that it was good. A notable downside was the number of mosquitoes—bring your best bug spray or repellent, and maybe an extra can! Bottom Line: Memories Caribe is a charming choice for couples seeking a romantic, laid-back escape. With its gorgeous beach, friendly staff, and lively entertainment, it’s a great value—just come prepared with bug spray.

I have been to this resort 2x and both times it doesn't disappoint. The beaches are clear blue and very shallow. The rooms are clean, and spacious. The toilets have trouble with the flushing, but not a huge inconvience. The resort is quaint with friendly staff. The food isn't 5 star but it had a good variety. The ice cream was amazing, so we're the eggs and bread. But I didn't come to eat, I came to relax and reset and that's exactly what this resort allowed me to do. Even though I didn't partake, there were a lot of activities and night events.

My opinion .I booked this hotel at a great price. So some things you complain about and some you don't. I have traveled Cuba for the last 10 years so I know what to expect. Many people are repeat customers at this resort. I am not sure why. : The bars had good service. The buffet was terrible had to line up for 1/2 hrs or more for food . I had to ask many times just for coffee. Tables were not cleaned. My room was nice but NO Hot WATER for the whole week. Had to ask for clean towels. And room wasn't cleaned until after 4pm I think because of the many pools of stagnant water lying around we were all bitten alive with Mosquitos. The beach was nice but very crowded. Water was beautiful. I found that the Entertainment crew was not around as much as they should be.and to cater to all ages Would I recommend this hotel NO . Would I go back definitely not.

No complaints Had a lovely time and enjoyed the beautiful beach everyday. People are friendly and helpful. Food was as good as can be and l always enjoyed the ala carts. My personal favorite was the Cuban restaurant.

The hotel is very old, but maintained. The food was typical Cuban style food, and there was not much variety, but it improved over the last few days of the trip. The beach was stunning, although it seems like you had to walk a mile out to get the water that was only waist deep. We did not use the pools so I cannot comment there, but it did look clean, and many guests appear to enjoy the pools. The main issue with this resort, was the mosquitoes. I amNot sure if it’s Cuba overall, but I’ve been to Cuba many times before and just never had so many bad mosquito bites as I did this vacation. This happened the minute we stopped on to the bus which took us to the hotel. And continued once we got to the hotel. Also being bitten in our hotel rooms. Because of this, we did not get to experience the shows at night, and stayed indoors to the extent possible, because the mosquitoes were out of control. But it’s probably just that time of year. It was much worse at the beginning of our trip, and not so many mosquito bites towards the end.

Great staff. Beautiful beaches. Clean pools. Staff go above for guests. Terrific excursions, and activities. Good variety and music shows/entertainers. Varied guest age range, with something for everyone. Good for groups or single Travellers. Good food and services. Hotel and common areas cleaned daily.

Beach was definitely a 5/5 beautiful, plenty of shade when wanted, plenty of sand bars. Rooms were clean, A/C worked well and plenty of hot water. Just dated and old... glass doors on the toilets was an odd choice... Food was extremely disappointing, I lived in the Dominican for 6 years, fruits and veggies are the cheapest best things on any island. Yet everything that was served was canned or pineapple so under ripe it was rock hard. The Papaya was local... Chicken was tasty but not much else was very good. Sadly the buffet was better than the a la cartes, the service was good but their attempts at Asian/Italian showed how little quality ingredients they had on hand. Booze was not of any quality names, no fun island drinks. Mixes were all from powder, and to top it all off the bars were fully stocked come 2pm but that's all the was put out when you drank everything on the shelf and was never replenished. We arrived to the hotel at 10:30pm the main bar had draft beer and gin remaining.

Memories Caribe was one of the best resorts we have stayed at in a long time. It was so relaxing there and the beach was gorgeoso.us. We will be booking soon for my 65th next year, with about 15 to 20 ppl....can't wait....

Excellent beach, caring and dedicated staff, outstanding à la Carte Restaurants and abondant food choices at the Buffet (bœuf, chicken seafood/fish, vegetables and all kind of deserts). The only thing that i would like is to have hot water in my room….

Can't say enough about this wonderful resort. We had the best time ever. The staff is beyond accommodating and will bend over backwards to ensure that your stay is perfect. We were surprised that the food was pleasantly good and we did not go without! We will definitely be returning!!!

Great resort...rooms are dated but very clean and comfortable....staff very friendly....food at A La Carte restaurants very good, buffet good but repetitive....grounds and common areas well looked after.....good and close to airport as well.....would recommend this resort and will be going again

The beach and staff were fantastic. Unfortunately, that’s where it ends. The majority of the public toilets didn’t flush or have toilet paper. When we turned the sink on in our room, cockroaches came up more than once. The wifi was unreliable at best. Our “superior” package only included wine, draft beer, rum, and maybe gin; very little mix options available. The beds were box springs with liquid proof mattress covers. The sheets weren’t changed once, just tucked back in. To get a new beach towel, you had to go to front desk and ask for a towel change to your room at night. The water features around the resort were stagnant and resulted in lots of mosquitoes. The desk staff clearly didn’t communicate, as every seemed clueless when returned to talk to a manager, as directed. A manager was never available.

This was our second visit in 2025 and our 10th visit to the Memories Caribe. We booked a Premium Lakeview room on the top floor. We were assigned building 24. We had hot water every day and everything worked fine in the room. The resort is older and the rooms could be renovated, but they are clean and comfortable. FOOD: great variety. The a la carte restaurants were really good. We did not notice any shortages. We enjoyed having the Premium service breakfast on several days but also liked the variety in the buffet. Beach snack bar and BBQ were great. BEACH: absolutely gorgeous with crystal clear water and clean white sand. You can walk for miles in either direction. Walking on the sandbars at low tide is such an wonderful experience. STAFF: very friendly and helpful We will definitely return to the Memories Caribe in the future.

Great resort, good drinks and nice beaches. Definitely for the older crowd so if you’re going to party i’d recommend somewhere else. But for a chill relaxing time it was amazing. ( don’t get me wrong there was still some very fun late nights ).

This was our fourth time to Cuba, and it was our favourite visit so far. We loved the resort, the beach was spectacular, and as with every place we've visited in Cuba, the staff were lovely. The food was quite good at the resort, and I loved that the bars had espresso and cappuccino machines. There was only one other resort beside us, and on the other side was a large lake and estuary. Walking along the beach in that direction was wild and gorgeous. Thanks to the nature on that side, the birds and bird song around us was the cherry on the top. Make sure to pack bug repellant, though. As with many beaches and tropical countries, the tiny no-see-ums will make quick work of your legs. Once I put a bit of repellent on my legs, I didn't have a problem. Also, remember it's Cuba. There might be the odd power outage or maintenance issue. However, this resort has been the best of the lot so far! Loads of people at the resort had been going there year after year. I can see why. You can now count me among them! This place is wonderful.

The grounds were fine. The buffet was fine. Some days things were missing and back on the next day. Which was ok. Going to the grills and waiting for a few minutes to have something hot was amazing (beef, pork chicken, fish, pasta, rice and eggs). Not that the buffet was cod. A la cartes were good especially Asian that I was able to have a 4 course meal. The service was great in both buffet and a la carte. The rooms were spacious. We had 2 double beds in our first room and then a king bed in our second. The housekeeping staff were very helpful and would keep our rooms up to par. The down fall at this site was that our rooms were booked by one person and we were put in to different buildingds. Not close together. After one night and a day we were put in the same building on the ground floor. Which was good. Then when it was time to take a shower I found out that they did not have hot water in at least 4 towers and are working on it. They agreed to move us to another room in the resort but my wife said no that we moved once and she didn't want to move again . So they gave me a room I was able to go to once a day that I could have a shower. The day excursion to Moron and surrounding areas was awesome to see other parts of Cuba. Also picking up souvenirs and learning some of the history was great. At the resort the public washrooms were no always close by and some didn't have toilet

The staff are so friendly and accommodating. The food, buffet and ala cartes, were excellent. The beach, the pool and the bars are all amazing. If I had to complain, it would only be the lack of hot water in the shower. First day was cold, but warm after that. It was doable

Troubles with hot water in bungalows, heard from others they had similar issues. Food was good like any Cuban food. Staff were amazing. Beach is small but very nice. Rooms are a bit out of date and could use some work.

If you are looking for a beautiful vacay for a decent cost this is a great resort but do the upgrade!! The beach is incredible, the resort food is decent, lots of amenities coffee bar, piano bar and sports bar snack bar never closes. The beach bbq is amazing and too shelf alcohol is a plus. Things I overlooked some front desk staff unfriendly, towels changed once in the week, the bugs they only love a few of us but when they do… my husband loved this resort over all other places we have been Mexico and Dominican.

I've stayed at this resort twice, the first time was 5 years ago and it was your typical Cuba experience, basic (but good) food, beautiful beach, friendly staff, the best coffee and barista you will find. I had the same guy both visits, you will probably find him behind the counter if you go there. Tell him "Americano and latte" say hi! There was a noticable decline in what they can offer, the shop was almost bare, the a la carte options are down to one a visit unless you purchased the premium package, and the alcohol options were more limited without the premium package. Toilet paper was hit or miss, you had it in your room but the public washrooms only sometimes. We knew this and brought our own but didn't need to. The resort itself is dated but clean and they certainly do the best with what they have. My only real issue was the sand fleas, they were not an issue on my first visit but definitely on the second. Oh, and nothing to do with the resort but a shout out to the smokers, can you just not in public places...including beaches? Nasty habit that affects everyone around you, it's just rude.

The grounds are well maintained, and the gardeners really take pride in their work. We enjoyed our walks around the property. There was entertainment throughout the day, which was lively. The workers were always pleasant, smiling, and grateful for gifts. The rooms were clean and spacious. There was plenty of options for dining, buffet (pasta, chicken, beef, pork, fish), several restaurants, pizza, sandwiches, fries, burgers or hot-dogs. I was pleasantly surprised with this resort. My only issue was with the bugs.

Very attentive staff , enjoyed beach beauty, the a la cart meals Asian was best ,met Canadians and even French speaking All were friendly -not like in Dominican-, buffet food was very good and little shy of fruit variety but always a fresh juice available,rose wine available as an option at all evening meals , white wine was great niot too dry,snack bar - had some supply issues the menu was limited and chicken sandwich was very good, beverages- a little light on alcohol too much ice sometimes, Rooms need a little finishing touches but A/C worked and beds comfortable, t least 4 english channels on TV,

We spent a week at the resort at the end of January 2025. Everything was above our expectations having travelled many times to Cuba. Rooms were clean, the grounds are beautiful, food was above expectations and the beach was utterly breathtaking.

The entertainment staff was absolutely amazing , the energy there is also great . The problems I had was my room had no air conditioning and was impossible to sleep in. I went to ask for someone to fix it and they couldn’t and their resolution was for me to relocate to another resort next door. Food was good and a good selection. Beach is amazing and a nice pool. Again I got unlucky with my room but the lack of problem solving is the main issue .

I must say that I was very pleased with "Memories Caribe Beach Resort". especially the food...yes the food. Best we've had during our many visits to Cuba! Always something to choose from, one day they even had Turkey...WOW. The "snack bar" had a great variety of sandwiches and fries too! Drink choices...the lobby bar made the best Pina-Coladas and Spanish coffee! At the beach, great pizza freshly made, not everyday however grab it when you can! Only tried 1 specialty restaurant as we always find the buffet offers the best choices. Can't forget the Cafe bar.....Love!!! On the downside, rooms definitely need to be updated. They are very clean however air conditioning unit isn't good for sure. It works OK, could use maintenance for cleaning etc. Had a issue with hot water the week we were there, only in the shower. The staff tried there best and were very prompt to react to any concerns we had however they were working on plumbing on the whole resort so during this week some had hot water and some not. Entertainment: always something going on either in the theatre, around the pool, in the snack bar and buffet . Love music however would recommend perhaps when the music is playing around the pool that the snack bar turn theirs off! Spanish lessons, dance class, dancing....certainly can keep busy if you want for sure! the people, WONDERFUL...friendly...aim to please!

This facility is tired. Older buildings, broken walkways, painted walls look old and tired. Staff maintenance on the lawns and gardens were taken care of every day we were there. They look great. Staff are super friendly, always smiling and helpful. The variety of food in the buffet was sufficient. The chefs cooking food on the grills were excellent! And tasty too. Those folks deserve a raise!

Loved the food here at Memories Caribe. I did feel that it was lacking things for being advertised as a 4 star. The workers here were top notch and went out of their way to help you. There is only so much you can do with a tired old resort. I would not return to this resort because 98% of the people were eaten alive by bugs. I was warned but unfortunately trip was already booked. On hindsight I should have used the cancellation insurance and booked else where. It's because of the beaches in Cayo Coco that I go. I have never been bitten like this before in my life.. some things are not available or just not offered. Like certain premium drinks were only on offered with Diamond Club. That's a monopoly by Sunwing. As I said I would go back to other resorts all over Cuba before this one. Beach was amazing, sandbars were huge. I never set foot in the pool as I prefer the beach. And because the music is too loud at the pool.

Repeat guests. Better than last year regarding amount of food and a lot less flies. Still having issues with the hot water in certain buildings. Friendly staff, clean rooms. Did not have any problems with power.

In all we had a good experience. Food, service, pool were good. The beach is narrow and the sea is beautiful. The rooms were hit and miss. Our group had two bungalows, rooms 3201 and 3302. 3302 had no hot water and the toilet backed up whenever used. Maintenance came but nothing was fixed. After four days the were finally able to move to another bungalow that was in good repair. The staff are very accommodating and friendly. This resort is tired, it does have what you need for a nice vacation.

Memories Caribe, will leave you with many beautiful memories. From the moment you enter the lobby and greeted by the entertainment staff with an energizing musical dance welcome, you know you're in for a good time. The staff here are super polite and accommodating with anything that will add to your overall comfort. A shoutout to our maid Maria, who introduced herself as soon as we entered our room. Unfortunately, we had to change rooms and building due to a broken AC unit. Which the reception desk, were more than accommodating to make this happen. However this gave us the opportunity to meet our next maid Jacklyn, who left us a beautiful note, since the following day was her scheduled day off. But the kindness doesn't stop there, we also were greeted daily at the Bean Cafe by Yusmilba's personal touch for your morning, afternoon, poolside coffee treat. Memories has so much going for it, the grounds are immaculate, the food was pretty good, the drinks were amazing, entertainment was electric and that beach was pristine. Perfect for a beautiful stroll along the coastline or the offshore sand beaches. But the service is what makes a difference with any vacation, and Memories Caribe scores a 5+.

You still get value for what you paid for, but recent general Cuban issues are definitely visible. Based on previous reviews I expected it to be a bit better. Fortunately weather cooperated, so it made all other issues less important. Food was fine like for Cuban standards. Saw it much better, but it was before covid era. Shower in our room worked, but water pressure was so weak (during all stay) that it was really challenging to take a shower, regardless of the time, morning, afternoon and/or evening. Lack of toilet paper in public washrooms, so be prepared to carry some with you in case you need it. Mosquitos also want to eat you up, especially after 5:00 PM or early in the morning. Repellent is a must to have. It definitely saved us. Rooms clean and spacy, however "open concept" of bathroom-shower-sink area was in my opinion a bit too much of extravagance. No privacy whatsoever. Evening shows so, so. Now a few good things for a change. Very nice beach and obviously gorgeous ocean. No issues with finding shade under palapas. Tons of them available any time of the day. During low tide you can walk hours alongside the ocean as far as adjacent hotels. Very, very nice walk if you like walking of course :-). Hotel's grounds very nice looking and kept clean by Cuban folks working hard every day. Pool and area around it also nice and clean. Seems like pool itself has been renewed recently as it looks really, really appealing. Best Spanish coffee definitely in the lobby bar. As always, very friendly Cuban people make you feel being welcomed and try their best to serve your needs. All and all, we had a very good time in this hotel.

Awesome staff, nice looking and welcoming. Loved it will be going again! The ocean was awesome and the pool was very nice. The staff had constant activities aswell as various music. Loved the experience!

Relatively small yet spacious, so everything is close, 2 minutes to the beach, 2 minutes to the restaurant, 2 minutes to everywhere. Beach is good, plenty of room to take a walk, plenty of room to rest.

Sandra from trip central is awesome informative friendly and efficient! Sunwing flight going and coming back was perfect. Arrival to the resort by bus was quick. Waited for our room ready around 2pm great! Our room and balcony was fantastic. Tropical views great safe walking nice breeze. Food was usual for Cuba. Service was good. Not many flies or mosquitos. Few issues didnt bother us as we came for the gorgeous beach. Only negatives is lack of food choices, smell of the lagoon was really bad at times. We got sick on our 6th day not sure if from food or scorching sun! We know what to expect and had a good time. Air condition hot water bed and toilet paper not an issue.

We stayed for a week in April 2024 and first time to Cayo Coco. Been to Cuba many times before and knew what to expect with shortages, hot water issues and paint chipping in the rooms. We have stayed in a tent and a 5 star, so anything in between is just fine with us. The beach at Caribe is second to none and the staff are awesome as always in Cuba! Sure, the mosquitos and no-see-ums are terrible during dusk and dawn, but nothing a little repellant, Vick’s Vapo Rub and Vitamin B1 can’t handle. All in all, will 100% go back!

June 2024 My wife and I spent 7 days at Memories Caribe Cayo Coco resort in Cuba. Weather was perfect, room was nice and the beach….perfect! The only big complain is not the food, which anyone knows how it is ….hey, is Cuba, but flies were everywhere on the food! Not one or two but LOTS of them. We have intended to eat lots of fruits but forget it! No air conditioned in the main buffet, spoons and forks we waited at the empty table to be served with. The coffee had an horrible taste and really difficult choice for me to find to eat even if I am not a picky person for food. Happily we didn’t miss the eggs which saved our lunch daily. Now let’s talk the positive part which saved our entire moral for the whole vacation. I am talking about excellent, very nice and kind persons like Cowan Marin Yanelis from public relation office, or Mme Yusmilba from BEANS Café who made REAL coffee for us, greeting you always with a smile on her face, polite and professional approach. Also Alisnei the barman on the beach was excellent, polite, always with a smile and greeting you. Junior also from BITES was doing excellent ton or chicken sandwiches! Miguel from Route 66, thank you for all your super drinks! In conclusion guys you will choose if you go or not I have told you only my experience for this trip. At the end I want to congratulate AIT TRANSAT which had done an excellent flight but their aircrafts were real luxury with leather seats and chair screens, Thank you to the stewardess OCEANE who proved to me and my wife an real professional employee and a very nice character .GO FOR IT AIR TRANSAT!!!Keep doing the same excellent job. Thank you! We were in the room no. 1821.Take it with confidence!

Had a great time at this resort once again! Fantastic clean beach with no seaweed with tuquoise waters. Unlike other resorts, there was no shortage of food and the pastas, stirfries with chicken, beef or pork, always tasty. Breakfast eggs done your way a great welcome to the day in the morning. No issues with my room. Staff always did a fantastic job with entertainment and games at the beach, pool, and theatre. Frontdesk helpful to answer any questions. Beans cafe a hidden gem behind the pool with delicious ice creams and specialty coffees! Overall a good experience.

The grounds were very well manicured. The staff was friendly and accommodating. One of the nicest beaches i have seen. I was surprised by the choices on the buffet. The Alacarts were surprisingly good.

The best part about Cayo Coco is the beach. You will not go hungry here with limited options. You just have to find what you like to eat for the week and stick to that. Basic amenities are provided and staff are more than willing to try and meet your needs. Little to no night life if that’s your thing. Lenny’s is a great place to visit if you want to get off the resort. Bugs are a definite problem with no intervention to clear them out.

The grounds are very well kept. Our room was nice and in excellent repair, the only drawback was that there was no hot water and they were unable to fix.we were there for two weeks The alacartes were surprisingly good, well served and delicious. With our diamond club we got an extra alacarte, and so enjoyed our served breakfast every day. The buffet became monotonous quickly so we had lunch at bites or at the beach restaurants, beans cafe at the pool was really nice , try the cold coffee and ice cream drink and had great cappuccino. There were a few shortages at times, eggs, rice, bread, beans, soap in the bathrooms and toilet paper. If you go to be sure to take all your meds, snacks and a couple of rolls of toilet paper.Also small packs of Kleenex for resort washrooms which were often without any. The lounge at the airport was disappointing. We were there for an hour had balogna on a bun and instant coffee( yes saw the girl make it ). Wasn’t, much else available but juices and beer and rum. No pastries. Two flights of stairs up,then across the airport and then 2 flights of stairs down to get to the lounge. Escalator and elevator not working, my sore knee was not happy. All and all enjoyed this resort ,but if you can,t handle the shortfalls you won,t be happy. P.s. the staff was wonderful

Really liked the hotel !! For Cuba it’s well kept .. could use updating but you’re not in the room enough to care!! Enjoyed both the pool and of course the beach was amazing!! Get diamond club upgrade it’s worth it!!

We had a great time at memories. Nice and relaxing. We knew of the shortages going to Cuba. But very surprised at how bad they were. We were in Cayo Cruz 3 weeks prior and this time it was worse. The staff were very friendly, minus a few at the front counter. But Jorge and Nayat in customers service made up for the bad behavior from front desk! You could not ask for a nicer beach. Absolutely stunning.

This place is dated. The room was okay, but we did end up having to move because a rodent of some sort was getting into the room through the electrical outlet, eating snacks and pooping on the vanity. They ran out of beer the day we got there, but did have it the next day. Drinks were very limited and there was no soda pop to be found.The food at the buffet was okay for Cuba, but lacking in variety. There was no bread, so burgers and hotdogs, if they had them were served Keto style. They had eggs most days, which was great for an omelet. The snack bar on the beach had decent pizza, but it took forever to make and they usually ran out. The staff were okay, but I don't appreciate being expected to tip for every single thing you get, especially when it really is part of their job. We could not get out beach towels changed daily, so had to use them for 3 days in a row. Toilet paper is in short supply, so you run around the resort trying to find napkins or toilet paper on the cleaning carts. We ended up moving to the other Memories resort on the 5th night. They did not have ice or blender drinks. The room was much nicer, but they did not clean our room until our check out day. Their snack bar had an hour long line up for food and they ran out. The beach was beautiful and it was easy to find a chair at the pool or the beach. This was the only saving grace. I will not be travelling to Cuba again.

We were told that there could be supply issues and I believe it should be stated on the Memories Caribe website exactly what the issues are so that guests can make an informed decision on whether they would stay there or somewhere else. Firstly, it was hard to get towels changed and when they did, well we have better scrub rags (tattered and frayed edges and not very white. The fridge in the room was empty from day one to day seven. When we inquired about water, soda or even beer, we were told it was due to supply issues. In particular, gas for the trucks to make deliveries. Second, the food. We had bread on 3 days only. Never had any bacon or ham. I believe the omelettes were made from powered eggs and were served with tomatoes, green peppers and cheese. A couple of mornings we were offered hotdog wieners or hamburger patties (meat only- no buns). Don't get me wrong, I did not starve, but the meals they served, were the same every damn day. Chicken or pork with chicken or pork stir fry cooked fresh on the grill. They also had tallapia fish grilled fresh and freshly cooked pasta. I just wish they could have changed it up a few days. A few French fries would have been nice. Third, wine. Wine was only offered at the buffet and the al-a-carte restaurants during lunch and dinner. There was no wine available at the bars around the resort. On a good note, It's a great place to go if you want to lose a few pounds. Lastly, at the end of our vacation and went to the Cuban airport and got to chat with others who were on vacations at different resorts, some experienced shortages also but not to the extreme we did, and some travelers experienced no shortage at all. Majority of the staff were great and tried to make our stay as enjoyable as possible. The problem I think is the management lacks innovation or motivation to improve the situation.

The resort was very beautiful from the palm trees to the flower's and the beach the different venues were decorated nicely. The public washrooms were kept impeccable and they decorated the sinks with hibiscus flowers everyday. Entertainment was good. Different choices everyday in the piano bar, at the pool and a beach party at night!! (Wear insect repellent) There were some shortages…items unavailable at times were bottled water, bread. The water that is available at the bar is good I drank alot of it. Save your bottle and refill at bar.

Beautiful and clean resort! Lots of activities to keep you entertained all day and evening. Staff are engaging and friendly! Food was good, lots of drinks available. Loved the beach party, disco and piano bar. Great entertainment nightly, truly enjoyable! Dancing into the night! Always great music throughout the resort and disco represented by DJ Tinta. The entertainment team was awesome!

Food was pretty good. Lots to drink. Beautiful beach and shallow warm water and fun pool action. Hardly wait to go back. I would recommend buying the diamond pkg . All the staff everywhere was friendly and hard working. Felt bad for buffet staff. They were clearing, setting and serving people. Too bad there wasn’t some extra help for them. Hard workers

I booked this resort knowing that there's shortages of food and supplies but I didn't realize that it also lack customer service. Neither receptionists nor the wait staff make you feel welcome. Whenever you asked them something I sensed that they are not willing to help by their tone of voice. Same with the wait staff. Even with tips and gifts, my room was hardly cleaned and our beach towel was only changed twice in a week. Not to mentioned our floor was covered in sand and the same dirt and same stained on the balcony glass door and the bathroom walls. I almost feel that they took us ( tourists) for granted. I can accept that they are short on certain food and supplies but to not have customer service is not acceptable. The only nice thing about this resort is the immaculate beach. I do not recommend this place.

We are not ones to complain. In fact we've never written a negative review on any of our vacations though I know some deserved it. In this case we feel we have to. We chose Cuba fully aware of the pitfalls. Limited food and shortages in supply. So when we arrived and found no toilette paper in our room or in the public bathrooms anywhere on the resort we accepted that. When we ordered our first drink, a rum and coke we were told there is no mix, no coke, no sprite, gingerale, no soda of any kind. We accepted that. No eggs! No problem! No coffee!! No problem!! Wine only in a la carte restaurants, no problem. No beer!!!!!! Ok that was a problem but it was only for a short period of time, so just a little problem. We weren't there for the food, even the drink. We were there for the beautiful beach, warm weather, and hopefully a clean comfortable room. The beach was beautiful. The weather was warm though windy at times but no complaints. Our room was dated but clean.................until the flood! Well before the flood there was the backed up plumbing from the shower and toilet. That led to a flood in our room, raw sewage throughout. Luckily we had everything off the floor, and thanks to a staff member who leant me their rubber boots we evacuated without any issues or damage to our belongings. The room we were put in smelled heavily of mold and mildew. Intolerable!!! My wife slept with the bedsheet wrapped around her face. I hardly slept at all. Thank goodness it was our last night. We couldn't wait to get home. We know we were not the only ones experiencing this. There were several units in our building flooded from a leaking pipe from the second floor. As hard as it was for us, I also felt bad for the staff. I could see many were upset, and apologized to us several times. It's not their fault. Who owns these places? I'm pretty sure these have a Canadian ownership connection with the Cuban government. It's a disgrace!!! We will not be returning to Cuba any time soon and will not recommend this destination to any of our friends

This was our second visit to this resort. Our first time was 7 years ago. Obviously because of Covid and supply issues the hotel has become dated and some maintenance issues but they are really struggling to keep up. Hot water issues in the rooms seemed to be a problem in some buildings although in our building #20, we always had hot water. The room was clean, towels were changed daily, the king bed was great, bottled water was ample and more if required. Toilet paper seemed rationed to 1 roll per day but you could get another if requested. If your going to Cuba, do your homework and take with you what you need. The buffet always had something to eat. Meats,cheeses,salads,fruit,chicken,pork,rice,amazing potatoes and deserts that all do taste the same but seems to fix the sweet craving. The pizza at the beach is great, either cheese or ham and cheese. Bites bar and grill has great panini sandwiches and deep fried fries, some kind of a hamburger and hot dogs. Bring your own condiments. Rene at the beach bar is wonderful. Lots of vodka,rum,and beer. We didn’t experience any shortage of drinks. Coffee is the best. Cappuccino and Spanish. The Lobby bar is fantastic for service and courtesy. We tipped with cdn $5’s. They love US dollars as well, so you can tip $1’s. Coin is basically worthless to them. Tip and they will remember you and show you how much they appreciate it. We didn’t do Diamond Club but they had a few perks like top shelf liquors and a breakfast room. We didn’t do any a la carte but people that we socialized with recommended them. We didn’t experience any sand fleas or any issues with flies at the buffet although we noticed a few people were bit on the legs. In my opinion, don’t walk on the grass, stay on the walkways. We made friends that we will communicate with and will plan trips with in the future. To us, this is what our vacation is about. Making friends, a beautiful beach, friendly people and an affordable vacation. We also did an off resort visit to Lennies restaurant, 20 mins away, 70.00$ cdn for 2 seafood dinners and a 2 drinks. 30$ return for the classic cab fare and the cabbie waits for you to take you back. We highly recommend it. It includes a bbq Lobster tail, fish, rice and amazing shrimp. We would recommend Cuba to some of our friends but If your a foodie and are expecting Caribbean top shelf, this isn’t for you. This vacation cost under 1800.00 for 2 out of Halifax. We consider we got what we paid for and Yes, we will return to this resort later this year.

The resort was quite a pleasant low key resort and the employees worked very hard to ensure we were taken care of in spite of a few issues... the plumbing issues were a bit of a challenge where a couple of days the water was turned off, not very warm for showers, not much pressure & the toilets were not functioning due to people putting paper in them in spite of the provided garbage receptacles. The rooms were quite comfortable although with the Air Conditioning a tad chilly, however an electrician promptly looked after that for us when requested. The restaurants & a la carte dinner were enjoyable & they provided ample local products such as pineapple, watermelon, eggplant & pumpkin prepared in various ways. Given what is available there was more than sufficient variety of food provided at the buffet & hot table options & lots of fresh bread & dinner rolls of various types. The Staff were all very attentive & pleasant at the bars & beach front restaurants. The BEACH is absolutely stunning !!!! With several sand bars & lovely white sand, one could walk & play & enjoy all day!!!

Cockroaches, seriously overrun with flies and mosquitoes! Resort in serious need of paint, thorough room cleaning and repair updates! Even the cushions of chairs are deteriorated! Lack of toilet paper, bacon, pop, no eggs, worst burger ever at the Diamond snack bar… might as well be beef jerky… breakfast was the low point but lunches and dinners were adequate! A la carte were all ok! Staff was great and friendly! Complained of no hot water the first day and it was corrected! Never coming back to Cuba again and this was our 6th trip here!

In general the room was very clean. Bath room faucet was extremely loose and in need of repair. Hand held shower needed to be replaced as water sprayed everywhere but from out of the head. Toilet ran constantly. We had cold water in the shower for days until we had to complain. In the dining hall and A-la-cartes, the waiter staff seemed slow and uninterested. Non of the public washrooms ever had toilet paper, so we always had to carry your own. I would suggest bring some with you from home. Food shortages are very apparent. Out of 10 days we had eggs in the morning twice. Condiments were basically non-existent (jams, jellies, ketchup, mustard). Limited supply of fresh fruit. All A-la-carte restaurants were very good and the only place where wine was served. Only an orange flavoured pop was available, no cola for Rum and Coke drinks. The beach itself was beautiful as always, garbage collected daily. Beach service was great. Canadian dollars are now accepted for tipping. Staff will often ask to exchange loonies and toonies for paper Canadian money, as the banks in Cuba do not take coins. I would suggest you take a roll of loonies/toonies and paper money, you can always exchange paper bills for coins to continue tipping. *U.S.dollar is still king. I would not recommend going to this resort without purchacing the Diamond upgrade. This was are 5th time attending this same resort. Very noticeable increase in Russian guests. All guests were polite and there were no problems. When we first arrived there were house flies everywhere, I am talking flies of biblical proportion. Eating at this time was not pleasant, even on the beach. Peole would take their lunch to eat it, out into the water trying to escape the flies. We had crop dusting planes buzz over the resort for 3 to 4 days. Men with hand held fumigators spraying snack bars and tractors driving all over the resort spraying. This finally brought the plague of flies under control. We were told that the resorts had stopped incinerating their garbage. Not sure if this is due to the fuel shortage. I have no way of confirming if this was the cause but I was told that the locals need to line up for up to two days to get 1/2 tank of gas. Over all the resort was very tired and in need of repair. I was told that the management has been changed 3 times over the past year.

This is my second and last time to Memories Caribe, we where there April 2023 and returned Jan 2024. -First let me say I have been to Cuba 18times in the past 23 years and it was always a favorite but sadly no longer. Food: The shortage's really show and normally I can find something to eat but this time it was really slim pickings not to mention the FLY infestation and again not my first time to Cuba but this time the Fly population was horrendous, when you have to take your lunch out into the ocean to get away from the flies!!! The buffet every piece of food and numerous flies on it and then day 3 they started flying crop dusters over top of us spreading pesticides that dropped on us either sitting by the pool or on the beach not to mention the fogging that had to happen. Part of the problem was garbage's where not being emptied and people where leaving their half drank drinks everywhere and no mix for drinks but water downed lemonade and tang!!! Gross! Our room was not swept once the entire week and yes we tipped! No hand towels, had a Keurig in room was supposed to have coffee and cups etc.. never got any of that. When we where there in April of 2023 we knew it was getting bad just never expected it to get that bad! We will not be returning to Cuba and that is very sad :-(

Arrived at this resort January 13th and was supposed to stay for 1week. On our arrival noticed many flies in the lobby. Arrived to our room and was pleasantly surprised; large clean room, modern shower, turned out to be a very comfortable bed. Resort is clean, well kept grounds, beautiful beach and nice pool. 24 hour snack bar served fries and ham and cheese sandwiches; not much more. The abundance of flies was unreal: they were everywhere: dining room, beach, pool area, buffet, lobby. After day 2, we asked to move resort which was done by our rep quickly. We went to Melia Jardines del Rey where there was not much of an improvement. We are frequent flyers and have vacationed north and Central America, visited many islands in the Caribbean. We had been to Cuba 3 times before this, and were aware of the issues with food and drinks and no see-ums, but this infestation of flies everywhere was just too much. Not being able to have a drink or a bite to eat without covering your plate, cup, wine glass with a napkin was over the top.

So many problems with the rooms... First room had problem with a electricity, can kill you... Second room has waterfall, but not so big. And it's superior deluxe rooms! So many problems with the rooms... First room had problem with a electricity, can kill you... Second room has waterfall, but not so big. And it's superior deluxe rooms!

We did not get the room we paid for. Food is the same everyday, never had butter, not one soda on resort, no toilet paper in bathrooms on resort except in our room. You only go to this resort for the beach, not for the food or drinks.

The staff is absolutely amazing! Always so happy to serve you. Every morning, we enjoyed the delicious Spanish coffees at the piano bar, or the pizza / fries at the beach for lunch. The resort is ok. Needs abit of an update but very clean grounds. The staff work hard at keeping it nice and clean. The beach is beautiful! The food at the buffet was ok, we had something to eat everyday even though it was repetitive, it's Cuba so to be expected. We liked the pasta bar or rice or meat option cooked directly in front of you at the grill. We would definitely go back. The staff did an amazing job organizing our wedding on the beach. They went out of their way to ensure everything went smoothly. Thank you all so much!

Our room was building 2300 and did not have cable, air conditioning or hot water. We were on the 1st floor and also had cockroaches. The pillows and top blanket smelled old and musky and the top blanket had holes in it. We complained at the lobby on arrival. They assured us that someone would be to our room to fix the issues. On day 3 after making daily complaints at the lobby we went to the customer complaint office and they had us moved to another building and that room was better, brighter and cleaner and had all the amenities. I also had a severe reaction to multiple bites from sand fleas after spending the day on the beach and had to access the medical services, onsite MD which was expensive. I recommend assessing the beach for pests and bring some cortisone cream and insect repellant. I needed to use the lobby phone to call my health insurance provider but the lobby told me a could not use their phone because it could not do outgoing calls even though I would be using a 1-800 number. There were no liquors so the drink selection was boring. They served the same food breakfast, lunch and supper the entire week. The staff did the best they could. I do wish the lobby had told us on day one to go to customer complaints and I wish I had been warned about the beach because it ended up ruining my vacation.

Returned because we enjoyed last years vacation. Beach is beautiful. Bar staff in the Diamond Club area are excellent. I found the food acceptable. There are shortages of some products but that is expected with the political situation in our world. We did have issues with the hot water in our room. Not pleasant when you are there for 2 weeks. Most times it was barely tepid. Also there were a lot of flies everywhere but after speaking with others, it seems it was much worse earlier in the year. Would still go again.

The Resort was beautiful, the beach was beautiful, unfortunately the sand fleas were quite bad. The food was ok but the shortage of food in Cuba was apparent. All the other Hotels were also in the same boat. No eggs, orange juice, pop or beer on tap a lot of the time. There was a mix up with our room in the first couple of days, But they moved us without hesitation and followed up to ensure we were satisfied. For the most part overall was a good place to go at a reasonable price.

The hotel is updated but clean. The food was very good which I was very surprised. I would give 4/5 for the food. The beach is amazing for sure 5/5. No wine but not important for me as they had lots of other choices (beer, pina colada, strawberry daiquiris, vodka, rhum and more).

The resort is older but we had no problems. We always had hot water, the food was good and the drinks were very good. The beach is amazing. The bugs were a little annoying but they are like that everywhere in Cuba right now.

The positives: 1) Weather, 2) Beach and 3) Staff; The negatives: 1)Bugs - flies and mosquitos; 2) Moldy rooms; 3) Useless A/C (hence moldy rooms); 4)Food is very repetitive, and covered in flies; 5) Drinks/Koolaid (as expected); In regards to rooms, some people seem to have ok rooms, but the basic older rooms were awful. It was like sleeping in a cave with feeling of moisture everywhere. The resort looks very pretty and on the outside looks ok, but we likely won't return. I think many of the bugs and dampness issues are result of building the hotel on marshy swamp land. Recommendation if you do go, upgrade your room, it's more important than upgrading to the "Diamond Club".

The resort was beautiful for the exception of no hot water, no water pressure and minimal air conditioning. Staff was friendly. Pool and grounds are clean. Food was 7 out of 10. Beach 10 out 10. Would I return? Yes indeed for the beach⛱️.

First time to Cuba, overall it was better then I had ever expected. Food was very good, lots to choice from. Rooms where large and always cleaned. Staff was extremely friendly. I did notice that there was no hand soap for the washrooms. (would advise travelers to bring their own) Lots of mosquitos (I brought Skin so Soft bug spray by Avon, which really helped) (would also advise travelers to bring bug spray). Beautiful Beach

The grounds immaculate. I couldn't eat, the food was covered in flies. That was so disgusting. Beach and pool areas were great. The staff was pleasant. There's was an odor in my building lobby. The rooms need to be updated. Some of the fixtures were falling out of the walls. Sanitation was non existing. *October 2023*

This resort is a little gem. It’s a small/medium resort. People with mobility issues this is great for. The beach is stunning one of the best we have seen. The food is good this is Cuba so don’t expect Mexico or Jamaica standards. They do their best with what they have. You will never go hungry. The pizza on the beach is amazing. There was a lot of shortages this year but didn’t ruin our vacation. Bring bug spray and Benadryl. Lots of bugs this year across the island. The people were amazing there. Just love the Cuban people they are the kindest and always smiling. We definitely will be returning to this resort in the near future.