Fantastic facility. Great amenities. My opinion the buffet should have a bite more diversity of Jamaican cuisine. Jamaican nights at the buffet was disappointing, nothing very different than other nights. Entertainment requires more Caribbean components.

The Grand Palladium Lady Hamilton have beautiful grounds and gardens.During our stay at this hotel, the reception suffered major and noisy repairs I got headaches.the black tarp surrounding the large repair area and the grandious stairs took away the beauty of this hotel.We received a good apartment room. However, the bed had a major issue:screeching at each turn, it was hard to rest properly. The Sunset Cove beach we liked: although it supposed to be a quiet area, often noisy groups came in and turn the music loud, some people screaming in the water. There was no shade j afternoon, as the palapas did not have the top to provide it. Moreover, sometimes you could hear the loud noise from construction site hammers nearby. The food was good on the main restaurant. The rest were missing some things, for knstance: lemons were scarce, I had to pay to get 2 lemons. The a la cart restaurants were good, just Poseidon was disappointing, we had a late dinner appointment and all specific dishes were gone, we received basically same dishes as the buffet. As this hotel is renowned for the largest pool in Jamaica, I would recommend it for people enjoying the pool, rather than a quiet beach.

Please ignore the bad reviews! Just got back from the Grand Palladium Lady Hamilton April 26 and I can confirm the resort is up and running at a 100%. The grounds are beautiful! The food is top notch along with the drinks! The staff are amazing hard working people! Sunset beach is beautiful and no seagrass! You would never know a hurricane hit this resort in October. I would definitely return!!!

Well where to start, first Jamicia is beautiful. The Jamician people for the most part were wonderful. The resort was large and it takes a couple of days just to learn the way around. The food was good, the sports bar didn't disappoint. The resort was clean the beach was a struggle due to seaweed. There is a incline so walking around if you have mobility issue are troublesome. The smell of sewage was bad. Which resorts do need to repair. The beds were like sleeping on wood. They could not mix a good drink. It seem like they would mix stuff together and it was not even close to what you asked for. They really tried to push rum on ya. We lost water in our room for a few hours which would of been nice to been informed of.

People mentioned it was under construction however it didn’t seem to show much. The grounds people were working hard to clean it up and planting new flowers and trees. The rooms were very big and clean but nothing extra special about them. Sunset cove was amazing! The pool was huge, clean and well maintained. Food was average we definitely never went hungry.

We left Canada early in the morning and arrived at the resort in the afternoon, Check in took an hour and a bit, but we were a large group of newly arrived guests. The bus from the airport was full. Our check in experience was interesting- we did not get our previously requested ground floor room right away, we were assigned a 3rd floor room, but after TIPPING the front desk agent, a room suddenly became available. As a former manager at an international hotel chain, I found this interesting. We missed the lunch buffet due to the lengthy check-in, and the dinner buffet was not open yet but we were all incredibly hungry since we hadn't eaten since 6am. After check in, we were driven in a cart to our room with our luggage. The driver was polite and brought our bags to our room for us. pointed out features of the room ( building 35 Lady Hamilton side). We were then directed to the Sports Bar for food until the buffet opened. That was a mistake - the sports bar buffet was empty, and when they brought food to replenish the buffet, it was enough for 2 or 3 guests, not the 30 people who were all starving. There were French fries and some old hotdogs. We also ordered burgers for the 4 of us at our table in the Sports Bar, but it took 75 minutes for our food to arrive. 75 minutes for our order is UNACCEPTABLE. The hotel knows there are guests arriving from flights, they know the arrival times as they repeat weekly, and they know that the Sports Bar is recommended to bus loads of guests as a food option until the buffet opens. There should be some coordination between the front desk and the sports bar staff so that adequate amounts of food is readily available for arriving guests. If guests waited 75 minutes for food from the restaurant in the hotel I was a manager at, both the restaurant and front desk managers would be reprimanded or dismissed. The resort on Lady Hamilton side is older and tired. The floor tile was cracked in the bathroom, paint drips were dried on the floor from whenever they last painted, the toilet area was incredibly small. You could bump your head on the wall in front of the toilet just getting up after using it, the wall is so close. The towel supply was adequate on the first day only. We had 4 bath towels, 2 face cloths, 2 hand towels, a bath mat and a black make- up removal facecloth. Every day after more towels disappeared and were not replaced despite tipping and leaving requests for towels and a bath mat on a note. We ended our stay with only 2 bath towels and one hand towel that we used as a bath mat. The hair dryer worked fine, the safe was also in working order. Other guests in our group did not have working TV’s. The jacuzzi tub didn't look clean so we did not use it. The overall cleanliness of the room was questionable - the make up mirror was spotted and was not cleaned during our stay. The small toilet area floor smelled, and I left a note asking for the floor to be washed. My best guess is that urine was in the grout, and the heat and humidity made it smell like urine. The floors were washed on the day my note was received and it improved the situation. We know the floors were washed because they were still wet when we returned to the room in the afternoon. Our room overlooked the main walkway, and the patio was nice. Nothing special but it was nice with 2 chairs a table and a drying rack (broken). The sliding door was old and you had to position it just right to lock it. the curtains were stained and old and had sun-rot. The sleeper sofa was a hard-foam fold out. Definitely not something you'd expect in this caliber of resort. We did not need to use it, but just sitting on the hard vinyl-covered foam was uncomfortable. The air conditioning was not nearly adequate. The setting would not allow the temp to be adjusted cooler. It was set at 25C/77F. The air conditioner had an automatic shut off - 1. by motion sensor and 2. a sensor when the patio door opened. If there was no one in the room, the air conditioner turned off, which made the room hot and stuffy, especially at night when you slept. No motion, no air. Buffet- the food was adequate and nothing special, the temperature of the food sitting in trays at all the meals would not pass the Canadian Food Safety/ Health Inspection, (but thankfully we did not get sick) The only hot food was when it was prepared in front of you. Scrambled eggs were room temperature, bacon was slightly warm under the red heat lamp, pancakes were refrigerator-cold, French toast was refrigerator-cold, Potatoes and rice were room temperature. The crepes were freshly made so they were hot and actually very good. We liked the lovely woman who made the crepes, she was very kind. The fruit was disappointing- watermelon, cantaloupe, pineapple and honeydew melon, bananas, apples, oranges slices. The melons were mostly hard and not ripe. More fruit varieties would have been nice. The juice dispensers were disgusting - it came out thick like pudding, because the juice had settled. (I have photos of the juice/pudding) It was not changed during the shift, and fresh- squeezed juice was not available. The orange juice we asked for from our server was not fresh. It tasted like orange flavored crystals they mix with water, or an orange flavoured drink from a box or can. The desserts were gelatin based - the dessert labeled cheesecake had gelatin in it, creamy mousse desserts were made with gelatin. The cake and the donuts on the dessert buffet were good. The bread items were good, the yellow buns were delicious as well as the coconut buns in a warm glaze. The best hot entrees were the roast pork and the roast beef. I did speak up to another guest one morning at breakfast, they approached the buffet with a plate of scrambled eggs just after I served myself, and she scraped her plate of eggs back into the tray of scrambled eggs on the buffet. There was no attendant in sight at this time. I took it upon myself to tell the guest that she was NOT ALLOWED to scrape her plate back into the fresh food, and she became defensive and defiant, saying she didn't touch it, she just changed her mind after going to her table. I told her it was against food safety standards to put food back that she had already taken to her table. I stood at the egg station, turning other guests away from the tray of scrambled eggs, explaining what happened until a staff member finally came out from the back-kitchen. I told them what the guest did. The attendant didn't quite believe me until I insisted they remove the tray and I pointed to the dirty plate the guest left sitting on the buffet counter. The resort Really Needs to Be Sure there are attendants at each station at all times, or only allow the attendants to serve the guests. How many others have done this? I did see many people eating bacon or other foods with their hands as they also helped themselves to different foods on the buffet. No one asked guests to hold off eating until they returned to their tables. Yuck. Pool and bar area- The pool water temperature was colder than expected. We did swim but it was uncomfortable - maybe because it was February and the water had not warmed up in the sun. Pool seemed clean. There were a lot of available pool chairs, and we enjoyed the visits from the cats that live on the property. The resort should and could do more for the cats who live on the property- I believe from a post on Facebook that they just agreed (March 2026) to conduct a spay and neuter veterinarian clinic for the cats. The pool bar on the west side of the pool was "ok". They did serve a jerk chicken lunch daily which was nice. The bartender was not very attentive when we would ask for drinks. He ignored me one day completely and I finally spoke up and said “I’m not invisible- it was my turn in line” but he served 3 guests a young man, and 2 bikini-wearing young ladies ) who came to the bar after me. I was pretty vocal in my statement and walked away. He did track me down to where I was seated by the pool and apologized. After that incident, our group of 17 friends mostly just used the server who came around to the area where we were sitting. He missed out on all of our tips. The app- it is not user friendly to book restaurant reservations, we ended up going to the front desk to book. The a-la-carte restaurants were alright. We ate at the Mexican restaurant, the Indian restaurant, the Japanese teppanyaki and the Poseidon seafood restaurant. We enjoyed the show and food at the Japanese teppanyaki, and the Indian restaurant's butter chicken was delicious. Service was prompt at all of the a-la-cartes. The seafood restaurant was only ok - the salad bar and the entree's were basically the same selection, only the salad bar seafood was cold and the same food was cooked for the entree. Local seafood options would have made it much better. We did NOT like that they offered to sell us lobster at an extra cost. When we pay for an all inclusive resort, we expect everything to be “all inclusive”, not have items offered at an additional cost. The upper bar above the pool was a nice place to sit in the evening. The sunset views were beautiful. We REALLY enjoyed the live entertainment/music, but the chairs and tables are worn out. some were missing cushions, and had stains. Some nights there was not enough seating for everyone. We didn’t find the shows at the theatre as good as the live music at the bar, They tried but the shows were not our thing. One of the problems was that the music from the theatre show could be heard at the upper level outdoor bar, while there was a musician trying to play. The sound travelled across the pool patio and interfered with the musician. Maybe having the live musician set up straight across from the main bar upstairs or on Miss Lou’s side would have helped? Miss Lou's coffee bar was the BEST spot on the resort. The sandwiches were fresh and tasty, the coffee drinks were amazing, the desserts were delicious, staff was friendly, and I wish we knew it was an option as a place to eat on the day we arrived instead of being directed to the Sports Bar, It may have changed the overall impression we had of the resort from Day 1. We will not go back to this resort. We heard the Iberostar Rose Hall was nicer and they have a cat sanctuary for the cats that live on their property. That is a huge positive for us. Our thoughts are that if a resort cares for the cats, they will most likely care for the guests.

I was fortunate to have stayed at this resort 15 years ago when it first opened and was excited to return... The service and food was lacking. It's a line up to get into any of the buffets and an even longer line for a fried egg. Not all of the a la carte/buffets are open daily so it's a guessing game as to which one you'll end up at. The resort app is glitchy but the best way to book a la cartes, note that they book for 3 days in advance right when the window opens or you will miss out. Very difficult to reach any service agents to address a host of issues from lack of toilet paper to being locked out 3 times. We were promised certain amenities upon arrival and they were not recieved. We have had equal and/or better at lessor rated resorts in Montego Bay.

This hotel is quite big and if I had mobility issues, it would have been tough. Other than that, I would say my biggest complaint was booking the restaurants through the App as it didn’t work for us. The pool is cold and the beach area is okay. If booking an additional service, make sure you get a receipt at the time as they charge it to your room and you have to pay before you leave…they tried to charge us $50 US more than what we agreed to but we argued the charge and wound up paying what we agreed to.

Ground were beautiful despite the recent hurricane. Most employees were great and those that were not are obviously only attending to those people who were handing out large amounts of tips. Office staff is deplorable, tried to soak us for $750.00 vendor fee when we asked for a local tattoo artist to come and provide us with a tattoo. This was our second time in 3 years coming to this resort and it has gone way down hill. We would not recommend it to anyone. Pool should be shutdown, it is not filtering the water properly and is very cold! Ocean was warmer that the pool and beach was spotless and amazing. Food was great at the Steak House, Italian and Poseidon, Buffet's were good but very repetitive. Entertainment was too short and catered to specific groups of people. Really quite boring!

The Resort is beautiful. The main buildings and pool are all very nice. The beach on the Jamaica side is not very nice; but the Lady Hamilton side is very nice. For us, the Resort is way too spread out. Too far to walk from the Villa to the main building. We had to rely on the shuttle every time; and even standing waiting on the shuttle was hard on us. The food in the buffets was not very good. Very repetitive and not very hot at all. We enjoyed the Italian restaurant - food was good but again, not hot.

I have never stayed at a resort with such genuinely helpful staff. They were always happy to assist and greeted us with a smile. Any issue that arose—and there were very few—was resolved quickly and without hesitation. The Grand Palladium also boasts the longest pool I have ever seen. I snorkelled every day, and each time I was happy to see a variety of different and unusual fish.

Our 11 night stay was filled with issues, rudness and ultimately a very disappointing vacation. At the end of the stay the hotel tried to scam us out of an additional $750 usd. We made previous arrangements to have a local tattoo artist come and do some worm and upon arrival he was denied entry although he had been granted entry previously. This hotel does not care about the local people only about making money off of them.

We recently had a 10 day stay at the Grand Palladium Lady Hamilton resort. The staff were all very helpful and were more than willing to accommodate any of our needs. Joseph Myrie met us on our arrival and when we reached out to him to make all our ala carte dinner reservations, he looked after the reservations and sent me the confirmations. The buffets were all terrific with a variety of food. We went with our son, daughter-in-law and two young grandsons and all staff were super friendly. We enjoyed the Sunset Cove beach very much. The entertainment in the theatre was fantastic. The only downside was that the music was too loud that it drowned out the singing.

Signature section well worth the small extra cost. Great beaches and pools. Able to snorkel right off the beach. Food options - good variety and restaurants. Entertainment at night wasn’t great. Overall great value and great resort.

We recently travelled to Jamaica Grand Palladium Lady Hamilton resort from October 26th to October 30th, 4 night 5 days. We booked a romance villa suite ocean view (Room# 3132) because we were celebrating our 19th year wedding anniversary. We booked this room mainly because of the features of the room. The 1st issue we encountered was one of the lounge chair on our balcony was missing the cushion. We requested to get that on Sunday morning at front desk, we did not receive it so we called from the room to request again. Late Monday evening we finally received one and we were able to enjoy the balcony on Tuesday which was our 4th day there. (The day before coming back home) The 2nd issue is the Jacuzzi tub in our room started leaking when it was turned on, we have a jacuzzi tub at home and we are aware of how to use it. This issue happened late Monday night as we were trying out the tub because we wanted to use it on the day of our anniversary Tuesday 29th of October. On Tuesday morning we brought it to their attention and left the room to enjoy our day. When we returned in the evening, we noticed it was not fixed. We then went to the front desk and spoke to the Customer relation manger on duty. She did offer to have someone come to look at the issue at that moment and did admit that there was a lack of communication from them and they dropped the ball in attending to the issue, but it was already late at night and because we just had a little time remaining on the day of our anniversary we didn't want to spend it with maintenance personnel or being moved to another room, At this point we only had a few hours left before returning home the next day. Unfortunately at the moment it didn't occur to us to take any pictures of the issues. Please note that flights to and from Jamaica was great and on time and so was the transfers to and from the hotel, our main issue was service and the room. The issue has been documented in the hotels system when we spoke to the Customer Relations Manager. This issue has been ongoing since October and has not been resolved.

i love Grand Palladium Jamaica and Lady Hamilton, while had chance to observe that the so called Signature operates horribly. but my main point is the great work of specifically Kateryna Mikhailiuk from tripcentral. THANK YOU, Kateryna, and Merry Christmas! Happy New Year!

First impression as I stepped into the Lady Hamilton Lobby "Wow". The colonial motif and grandeur of the lobby and resort blew me away. Check-in and check-out were a breeze. The resort shuttle dropped me off at my villa and the driver escorted me to my room. The resort buildings are showing a little wear and tear. Overall though they are very well maintained. The grounds are also very well kept. Gardners and maintenance staff were always present. I had to call maintenance once to assist with the lock on my suite door. They came quickly to my suite and resolved the issue post haste. Maps and signs are abundant and made navigating around the resort a snap. The Palladium app which was downloaded and set up for me at check-in was great. I used it often. My first impression as I entered my Junior Suite - was " nice". The room was a very nice size and the ocean view from my balcony was a pleasure to view in the mornings as I drank the wonderful Blue Mountain coffee. My housekeeping person Melonie was wonderful. I had forgotten something (toothpaste) and asked her if she could help and she did. The spa exceeded my expectations. The treatments I had and the hydrotherapy were wonderful. I was glad that I took advantage of the special. The entertainment was excellent and varied. The night shows were top-notch. My favourites were: the Las Vagas, Bob Marley Tribute, and the Circus. The staff was exceptional and friendly. They made my stay even more pleasurable. Overall, I found the buffet and ala carte restaurants to have a pleasant atmosphere, good food, and great service. I enjoyed the Jamaican and Caribbean dishes served at the buffets. My favourite buffet place was the Blue Lagoon. Who would not want to eat on the patio overlooking the pool while listening to the live music? At the El Dorado ( steak) restaurant, I requested a coffee and my server went out of her way to get me what I had asked for - an americano. Now that is great service. I appreciated that they waited to find out if what I had ordered was cooked to my specifications - it was. The two Jerk huts beachside had wonderful Jerk Chicken and Pork. Very popular as the lines attested. My favourite coffee place was Miss Lou's. Too bad the piano was broken at the time of my visit. I could easily see myself enjoying a late-night coffee there while listening to the piano. Only two minor drawbaks tick out. None of the bars on the resort served the Jamaican Dragon Stout or Ginger Beer. I did find them in the gift store eventually. The first night at the bar I asked for a common cocktail called Dark and Stormy (made with Ginger Beer) and was told they could not make it for me. That did not detour me from partaking in the other wonderful cocktails they made. Every day was a new one to try. Overall a wonderful experience.

Hotel is very large, we averaged about 5-8km of walking per day. Going through immigration was painless and quick at the time we arrived. However, once past immigration trying to secure our shuttle to the resort was chaotic and unorganized. Check in at the resort was fast, accommodation was great (suite, garden view). Food in general was good, beaches are nice but quite compact and small and watch for sand fleas, my legs received lots of bites. My only complaint was that some staff at this resort clearly do not want to work there. Some staff were unapproachable and rude and some completely unhelpful. Biggest let down was our check out and the consistent expectation of a gratuity. We did not receive our email telling us what time our shuttle was leaving for the airport. We couldn’t find a rep all week to confirm and once checked out the front staff was completely unhelpful. I rate the resort a 7/10.

6 of us went (friends) and in pairs we each got put into completely separate buildings and all with King size beds...we asked for 2 queens and they said there weren't any (the resort was not full) 2 days later 2 of the girls got a new room and 3 days later the other 2 got a room...my friend and i just sucked it up and shared a bed. But no assistance at all of trying to put us closer together. The resort is massive so trying to find friends in different buildings that are far away wasn't easy. We went down to the main buffet in the morning the first day we were there and i can't make this stuff up...there was NO food 25 empty silver pans..we had yogurt/juice...I have never come across this before. When we went to go for dinner that night...they asked us to come back because there weren't ready (it was already 15 min past opening time) We did discover the Negril buffet (awesome) and the Poisiden (awesome) half way through the stay. so i highly recommend these. The a la carts were great!! The grounds were beautiful and well taken care of and the staff were all very kind and friendly!! it was just the food and room situation that put a damper on us...but of course we pushed through lol

Staff was friendly and there was plenty of staff but it was next to impossible to get anything done. Rooms were pretty clean, we had requested two beds and only got one with no spare pillows and NO blanket; only one sheet. We requested multiple times for a room change to the upgraded room we had paid for and did finally get it 4 days into our 6 day stay. This was a girls trip with 6 friends and we were all "issued" one king size bed. It was next to impossible to get bookings for a La Carte restaurants; we never could get the steak house and could only get the Japanese at 3pm. Breakfast buffets we pretty scarce at least 3 of the days.

Rooms are spacious, but need to be updated on the Lady Hamilton side. Pools are breathtaking. Sunset Cove beach is beautiful. Drinks are good. Most staff are friendly. I did have an issue with staff in Miss Lou’s bar, but nothing major. Food is good, no issue getting reservations if you go to the concierge. Spa was nice and peaceful, a lovely place to spend the day. Best breakfast place is Blue Lagoon. My second time at this resort.

On arrival, we were approached for a presentation (selling tactics) to get a membership to be part of their premium package. I spent a lot of time with them but when I asked them how much would the membership be, she said nothing and then said we pay only when we'd use the program to make reservations, and since my husband wasn't with me to make a decision, I left. For me, you pay for a membership (monthly payments). It was a loss of my precious vacation time. The grounds were pretty much clean except for the beach weeds still on the beaches, left there or in bags, and after being there all day, full sun or not, the smell of those rotten weeds was pretty bad. I was there for two weeks so right after high winds and high waves, debris of weeds accumulated and it was not a pretty picture. Please clean and pick up the weeds in their bags left for days. Other than that, it was OK. Pools were cleaned every day which I appreciated a lot. The entertainment was great! The bathrooms and dining areas were overall pretty clean. The personnel are pleasant enough throughout the resort. The cleaning of the rooms was done whenever, with no schedule, from morning to dinner time. It's a good thing that we didn't mind too much but I still think that I should mention it. Our grown-up kids and grandchildren had a blast as there was always something to do at the resort. Thank you for having us, taking care of us, and feeding us. :)

Love the Grand Palladium Lady Hamilton. This hotel is great for both adults and children. We enjoyed all the a la carte restaurants (especially the Indian) and would highly recommend this resort. Our only complaint would be our room was too close to the entertainment so we had loud music until 1:00. Next time we will ask to be far away from this -- but we would like to return.

Well maintained 16 yr old building with all the amenities. I believe it is the 2nd largest resort in Jamaica. Picture shows the adult pool which has access to a rather little private beach where we came across a friendly barracuda. No end of other beach or pools. The 1,000 units are spread over the vast area and so the shuttle buses respond immediately to your beck and call if you need them. The 7 ala carte restaurants are excellent and the buffet is always there. The 1,600 member staff hovers over you for anything you desire. It is a 45 min ride from the airport but the traffic can add a 1/2 hr at times. Only complaint, the TV could not stream NetFlix or others and the Stingray audio did not come through. Much of the accommodations are 3 storey and we enjoyed our quiet and clean one.

Let’s start off with the check in . We are a group of 10 . We had requested a room with double beds for my son and his friend I even sent an email . Once we arrived they informed us that they did not have a double bed room till 3 days into our vacation. We were a bit upset but the boys weee okay with it. The boys went to their room and we went to ours . Once we opened our door we noticed we had 2 double beds. So we switched. Resort is clean . Always people working in making it better . The food was fabulous. The staff were friendly and accommodating. Booking the restaurants was a huge challenge. I don’t understand as the resort is massive and should be able to accommodate groups. Other than that . We will be booking for 14 days next year . The cabana girl by the name of Christine was the most amazing and beautiful person we met . She went beyond her role to make our cabana experience even better than we had planned. See you all next year !!! Blessings

Had everything our family of four generations (toddlers to seniors) needed such as kiddie pools, beaches, etc and lounge chairs were never a problem. Getting a beach towel or returning it was not an easy process so had to lug it back to the room until the next day. Clean and well maintained grounds and buildings and best of all the food was very good with plenty of selections.

We arrived after 8pm and our check-in was seamless. The staff at the check-in desk were friendly and fun. We had a standard room in villa 27 and we were central to everything. The grounds were well maintained as was the beach. The food was phenomenal, the shows were good but repetitive. However, I know the entertainment staff work so hard to put on a show each night. The hotel itself has something for everyone, waterpark, pool, beaches, mini golf, archery, water sports, casino, kids club with various activities throughout the day, nightlife. Main pool was great, lots of beach chairs at any point in the day. Beach wasn't large but beautiful and big enough to enjoy. There are two sections of the beach, one by the main pool and another hidden in a bay by the poseidon restaurant (sunset cove). A la carte options were plenty but beware, they encourage booking through the app but if you are booking for more than 1 room, book early through guest services. We booked one under our respective rooms with a note to seat us together, which was a group of 7 of us (app states to only go to guest services if more than 7 ppl). Upon arriving at the restaurant and explaining that we wanted to be seated together, they were cold and dismissive. We ended up sitting on different sides of the restaurant (even with an empty table beside ours that seated 4) but tried to make the best of it. Our dinner there was great but our service was terribly poor. The coffee bar and sports bar were definite highlights. The sports bar is a beautiful, hidden gem with great food options, pool tables, ping pong, lots of tvs and just nice in general. Overall, we had amazing weather, ate great food, met a lot of new people, swam, drank and had fun! Despite some small service issues, I would highly recommend this resort.

Entertainment was not good in the evening and there was next to know activities during the day at the pool or beaches. The buffet was not good and was the same most every night. The desserts were terrible.

The hotel is older and although they are doing "renovations" it's really like a slight face lift; mostly refresh with paint; nothing special. The rooms had a foul order, like wet cardboard. Each pod has a fountain on the ground floor that is completely useless and contributes to the smell. My balcony door did not open so I was unable to use the balcony. I am Jamaican so I might be extremely biased re the food. Absolutely crap. Menus so deceiving. Now the service...ABSOLUTLEY IMPECCABLE. Check-in was a little tedious but the courteous, friendly, efficient staff made it bearable. Servers were alert and attentive.

Must read before you book. ‘Don’t waste your money.’ We want to share our unsatisfied experience with our recent stay at Grand Palladium Lady Hamilton in Jamaica. As you know we paid for 4.5 stars hotel, however the hotel and in general the resort was below 3 *. Starting with the distance from the airport to the resort as per the Website suppose to be about 30, minutes, but we were stop in several other resort to drop off the guests and we reached our resort after an hour and 45 minutes. On our second day the AC units start leaking water in our room and half of our room was flooded. We called for help and the maintenance guy told us that he will inform the management to give us another room nobody showed up, we went to reception, there was no report about the issue in our room. The staff didn’t want to help, we asked to talk to manager no one want to talk to us. We wait the entire morning until late afternoon to change our room and spend the rest of the day repacking or stuff to move to another room. We waste one day of our vacation. The condition of the room the cleanness in no way close to 4.5 start hotel, extremely uncomfortable beds. The beach was full of seaweeds floating all over the beach. The evening entertainment shows was very boring with 10 dancers and just changing the outfits and the same dance over and over again. Food was okay, the excursion price was outrageous $165 American per person.

My experience at the Grand Pladium was amazing I would recommend this resort everythime I most definitely want to go back. Every thing was great the service, the rooms and the restaurant is great. The staff very friendly and accomadating .my favorite was Tenisha Brown she was truly amazing.

Beautiful views, mostly friendly staff with some outstanding members. Food was very good at buffets and a la cartes. Beaches were smaller but nice. Pool is huge and kept clean but too many areas in close proximity playing different loud music. Not enough loungers and the usual issue of towels draped to save seats and no people ever actually using the seats.No smoking policy completely ignored by many guests and not enforced by staff. Spending time at the pool resulted in breathing in second hand cigarette smoke no matter where you sat...disgusting! Our room had a leak from the AC on the third night and maintenance was sent to repair it. On the 5th night we had water pouring from the ceiling at 4am. We had to threaten to sleep in the lobby before they agreed to move us. In our original room we were assigned a king and pullout for 2 adults and a child. The pullout was stuck and it took considerable force to open. No bedding or pillows at all for the pullout and no coverlet for the bed. It took almost 2 days and multiple requests to get bedding. My husband slept on the pullout with no pillow, no sheets and the only bath towel we were given, as a blanket. Our second room had a fully made pullout including a memory foam mattress pad. Some rooms get, some rooms don't, very inconsistent. The best entertainment during the week was the Silver Birds steel drum band. We have seen them twice before and still thoroughly enjoy their show. Amazing performers! Overall we had a great week because we were with family but the issues with the room did take away from the enjoyment and relaxation of the week. It shouldn't be expected that you pay that much for a vacation and end up sleepless and stressed out.

Check in was very smooth,but after that things went down hill.We arrived just after 4pm went to our room,had no blanket on bed,It took 3 phone calls to the lobby for them to finally bring one to our room(11pm)! The attitude from the front desk woman was very nonchalant,she proceeded to tell me she doesn't use a blanket on her bed. The buffets were good,could of been more fruit.The open terrace on the second level served wine in champagne glasses,they didn't have lime or mint for cocktails. The adult pool was very nice,the main pool was also nice. The room was very dated,there was paint splatters on all the doors,ring marks on the counters that left stains,the tub was full of cracks. The grounds were nicely kept.Most staff very friendly some not! The entertainment was a joke! The beach was horrible,it was not inviting at all. So all in all I definitely will not be returning and will not recommend this resort. This was certainly not a 5 star resort.

Excellent food and house keeping services. We were only there for a few days but the stay was very relaxing. The resort store had everything we needed and even went out of their way to locate a phone charger from another resort when I needed a new one. The house keeping staff did an amazing job in the rooms and the meals were excellent

This was our first time in Jamaica and absolutely loved this resort! The staff were all super friendly and helpful. The pools and beaches are beautiful and clean. Food was great, something for everyone. We had no problems getting into any of the restaurants for our meals. The many bars were all well stocked and staff were generous with their pours! Our Concierge Jermaine was fabulous - so helpful in every way, he was always available when we needed him. We highly recommend the Grand Palladium!

This was my 2nd time in Jamaica, and 8th time staying at an all-inclusive resort and I can honestly say it was one of the best resorts I’ve stay at. This review is long but will paint an accurate picture. Check-in – seamless. There was a bit of a long wait on the airport transfer bus before heading to the resort, but once we got to the resort the check-in was very quick and we were greeted with a welcome drink. Room – We got what we requested – a beachside ocean view room with a king bed near the other couple we were traveling with. We were in Villa 33, which was right by the adult pool and adult beach. The room was beautiful, clean, had a great view, and we had great housekeeping each day. The only issue was that the bathtub was not usable - it leaked water everywhere and made a horrible loud noise when draining that we're sure must have disturbed our neighbours, so we did not use it again. Pools – The adult pool is open until 10pm so we were able to do some late-night dips after dinner. The main pool is gorgeous, and we never had any trouble finding loungers for all 4 of us. The staff at the swim-up bar were very friendly and made excellent drinks! Around the main pool there are lots of staff around offering to get you drinks so you don’t have to go up to get a drink which is nice. Beach – What was truly unique about this resort is that you have ocean on both sides of the resort. Just walking to the restaurants/pools, the ocean is within view. A lot of other resorts you have to go to the beach to see the ocean, but here you can enjoy ocean views in many places on the resort. There are also several different beaches, including an adult beach. At the far beach you can rent snorkelling equipment, catamarans, kayaks, etc. Highly recommend the snorkeling! We went snorkeling off resort with 2 different excursions and we saw way more fish and coral on our own beach. We saw lobster, squid, sting rays, and tons of different fish! This was a real highlight for us. Restaurants – All 4 of us found the food amazing here. For breakfast there are lots of options available so even though it is the same breakfast each day, you can change it up. The omelette and crepe stations are worth a few visits! We often had breakfast at the Blue Lagoon which overlooks the main pool – great view! For lunch we never went to the buffet – we usually went to the jerk huts which had great jerk pork and chicken – or we went to Poseidon for (they have good fish tacos!). Miss Lou’s Bar is a must – they make delicious desserts and specialty coffees. There was always lots of comfortable seating. For dinner, we went to the a la carte restaurants each night. They were all good, but we especially enjoyed the Xaimaica (Jamaican), Bhogali (Indian), and Sumptuori (teppanyaki). We never had to wait very long and if we did have to wait, there was always a bar to grab drinks while we waited. It was nice not having to make reservations. Entertainment – There is WIFI all over the resort which was very convenient. They have an app that has all the information you need – what day time and night time activities are going on and where, which restaurants are open and their menus, etc. There were lots of activities to join and a show each evening. Most people gathered in the Infinity bar in the evenings. Even though there were lots of people we always found seating. Services – They were always very quick to deal with any issue that arose. One day the lock on our friend’s door wasn’t working and within 10 minutes security was there and fixed it. And on the last day, our safe was not opening and we needed to get our passports out to check out. We called reception and security was there in 5 minutes and got us into the safe. These things can happen anywhere, and the important thing is that they are on top of it and resolve issues quickly. Overall, we had an amazing time at this resort. We had been getting nervous after seeing some of the negative reviews, but our experience was nothing but positive all around and we were all very happy we chose to stay here!

Just returned after our 10 day vacation. The resort is massive but beautiful. 1-check in is very slow,this could be improved.tired after long trip then having to wait an hr fir checkin. 2-if you have a mobility issue this might be a problem. Lots of walking.they do have a shuttle service but not always there when u need it. 3-benches. Why are there not more benches u dear the covered walkway. It you have to walk beware no place to sit for a bit. 4- bench at every villa would be great while waiting for a shuttle. Not everyone is in good physical health. 5-coffee bar up a flight of stairs. Too bad they didn’t have a little coffee place closer to pool or even in lobby,. 6-rooms are dated.could use a facelift. Tiles cracked,bathroom outdated. 7-dessert on buffet same every day. Nothing fancy. 8-evening entertainment is great. 9-get rid of the casino. Machines not working and they are frim 1970. Not worth going in. This area could be a nice cafe instead. I expected more for the amount of money we spent. Lot of variety at the buffet.waitstaff is great,friendly and happy. Food not hot. All employees are just so friendly,helpful. Beware! Upon checkout we had a $255 U S charge to our room which was not ours. We couldn’t get a pass to go on bus until they investigated. It was so stressful,waited 2 hrs for our pass. So there scamers on resort,takes your name and room number. And charge to you. It’s too bad,left a bad impression. When we needed something,housekeeping came very soon. Lots and lots of walking..so think before you book here,

Stunning resort with incredible pools, gorgeous beach with fine white sand and blue waters. Rooms are very roomy but a bit dated and the finishes are not perfect, but the service throughout the resort was excellent, very friendly and polite staff, always happy and helpful! Food was good, especially at the Italian restaurant (Poseiden) and seafood restaurant, but lobster and premium seafood were at additional costs. The other a la carte restaurants were average. Surprisingly, the buffet was excellent, perhaps better than the a la carte's. All in all, a fabulous place for a vacation, especially if you have children, lots of fun things to do. We stayed at the Lady Hamilton (the adjoining adult, sister hotel) and it was beautiful. Highly recommend this hotel.

This was my third time to this resort, and will be my last. I was very dissatisfied with to line ups at every resturant. We made reservations for a particular one, and upon arrival were told we had to be on the outside terrace, rather than inside where it was cold and comfortable chairs. We looked in the resturant only to fine half the tables empty. When we questioned why we couldn't be inside, we were told that they were reserved for members that may or may not show up. Disgusting treatment of someone who has paid for club level for six people. We arrived one morning for breakfast, and waited in line only to be told that the resturant was full, and we would have to wait until a table freed up. Then we were told that another location was open for breakfast, so we left the front of the line to try the other location. Once we arrived, we found it wasn't open and would not be open all day. We have now lost our place in line and ended up not getting breakfast that morning. When we arrived at approximately 12:30, we were told our room was not ready and that check-in was at 3:00. This is not a problem for us, as we totally understand, so we said we would go to the lounge and wait. At 3:00 we went to the check-in only to find out the room still isn't ready. We were with two other couples that were in the same building, so we asked that if we went to one of there rooms to wait, could they send the pass key to their room. No problem, they would do that. after repeated calls to the front desk, we finally had to go down to the front desk and get the pass key to our room around 5:30. I would not only not recommended this place, but would discourage anyone that is considering it. As I said, this was my third time here. The first time was excellent without any issues. This last time was plagued with issues. NEVER AGAIN.

Jamaica was a destination that I had wished to visit for years... Unfortunately, it did not meet my expectations!!! :( Montego Bay has little to no beach... Unfortunately, I hadn't looked into this more in depth as I assumed there were nice beaches everywhere.. my bad. The rooms were beautiful and freshly renovated. The multiple a la carte restaurant looked wonderful but were really a struggle to get into.. Some had the privilege to have prebooked their meals, others weren't as lucky and had to wait in line, sometimes for up to 2 hours.. Was not really fun with young children therefore we ended up spending lots of time in the buffet which had the same thing every day but was a mix of a bunch of different things. My child loved the waterpark but I really believe that there should have been more supervision from the lifeguards who spent their time looking around and chatting with each other. I therefore spent most of my time seated by the pool watching my child play. The evening shows were amazing!!!! Very talented staff dancing, gymnastics and singing!! A BIG WOW to the evening entertainment team!!! In conclusion, happy that I made it out to Jamaica, but will definitely hit a different destination next time!

Really a nice place. The rooms were spacious. Lots of cove beaches and activities. Staff were extremely helpful and friendly. Food was amazing with lots of variety in the buffets as well as the 7 or 8 a la carte restaurants.

The pictures of the rooms are exactly how the rooms are. So nice and spacious, nicely decorated, great view. Everything was very clean. The pools are quite expansive and allows for lots of action or quieter areas and sun and shade options. Various beaches, water sports, snorkeling. Lots of dining options. Beautiful Resort, very much enjoyed our stay and felt safe. Tripcentral was great to deal with.

Just returned from a blissful week at this resort in Jamaica. My sister and I had a fantastic time -- food was amazing, service was outstanding and the total vibe of the resort was just super chill and friendly. A lot of options for beaches and we never had a problem finding chairs. We would highly recommend the Indian a la carte restaurant -- suuuper delicious. We did not get to try the teppanyaki restaurant; even though they say you can book 1 day in advance, we tried to book on Wednesday for a Thursday reservation and their first opening was on Sunday. Also it was hard to find information about the shows and the buffet hours in the hotel room booklets were different than when they were actually open (ie. we never saw the Blue Lagoon open but it was supposed to serve lunch daily according to the hours). Would be great to add in a flyer or something about the activities / shows that goes into the pamphlet with the room keys. All in all though, this place was fantastic and I can't wait to return!

Overall I really enjoyed the resort, staff was friendly, resort/ room was clean. Buffet was good, lots of options. Also liked all the restaurant options for dinner. Lots of action around the main pool and options to go to adult pool or beach for more quiet time. Resort is huge so lots of walking which might not be easy for some. Also if you are a beach person for long walks that is something you won't get. There was a big gym too. great night entertainment as well. Overall was impressed with this resort ideal for families, couples and wedding parties!

We thoroughly enjoyed our week at Grand Palladium Lady Hamilton! The grounds are beautiful, the employees are so friendly, and the food and drinks were top notch! You have 3 beautiful beaches to choose from and the largest pool in all of Jamaica! The restaurants are all good.. we honestly didn’t have a bad meal all week. The buffet was also very good - you absolutely can’t go hungry! The live entertainment upstairs every night was wonderful.. esp 80’s night! We danced all night long! I can’t wait to come back to this piece of paradise!

This resort was all that i expected! It was the best treatment i have ever received. I enjoyed the food, the ambiance, the beach and all the activities that was happening. The only problem we had was at the Japanese restaurant, we booked for 4 way in advance for this dinner, when we showed up, they only had for 2, so this was disappointing for us becasue we had planned to have a good time with the other couple.

This was a very impressive vacation to this resort. I would come again and spread the word about the grand palladium lady hamilton spa and resort. 😎. Great excursions too, over all I give this resort a 5 star. Trip central did an amazing job in regards to our trip to jamaica. Thnx again

We had won this trip to your wonderful resort, so we didn't know what to expect. The pictures online do not do it justice. It was a beautiful and clean resort. The amenities are awesome...definitely get a massage and enjoy the spa portuinThe staff were amazing, friendly and often times very helpful. I would definitely recommend this resort to any couple or family. We absolutely loved it and can't wait to get back sometime soon...this time with our kids. Thank you Grand Palladium "lady Hamilton" for an amazing experience. See you soon!

Hotel was great! Large resort lots of areas to go & enjoy! Family, Adults and even a Private area if wanted... Restaurants were great. Great service at all of them. The view from this resort was spectacular.

From start to finish it was amazing ! love love the place . What a great experience , food and drinks were great and you could have as much as you wanted at whatever time you wanted. Will definitely return!!

Everything about this resort was top notch. The rooms were big, clean and well taken care of. There was an issue with our A/C but maintenance was there within the half hour to get it fixed. The staff all said hello, and most of them asked how things were and if we needed anything. Food was amazing. The Japanese and Steakhouse were our favourites, and there was no shortage of variety on the buffets.

This was our second visit to the Grand Palladium Lady Hamilton. The people that work there are fantastic and friendly and engaging. Groundkeeper, Lifeguards, Bar Staff, Restaurant Staff, it doesn't matter what they do at the resort, they are quick to smile and say hello. Many of them even inquired if we were having a good stay or a good day. The pools are amazing and we tried to visit all of them. The beaches are great and we enjoyed the water and the service received there also. The food was great and plentiful and there was always such a variety. Like Arnold said...."I'll be back!"

All in all we had a great time! the weather was great and our room was perfect! I feel the staff could have been a bit quicker at service at times there were long waits for drinks at the big pool bar, The quality of the food was very good! ... except the sports bar! the buffet was not stocked fresh at all and the food...well it just seemed it was just low quality....and the t.v. stations were not clear for the sports games we wished we could've watch throughout the week, the TVs seemed broken and old. Snacks seemed hard to fine, I would've like to have bags of potato chips/nuts available around all bar places, without having to ask for them... Measures should've been taken to control the Bee infestation, I was stung by a bee which was not nice! they were everywhere around the bars! The beach was beautiful! but the recreational sports equipment available seemed it needed an upgrade - we wanted to take out the paddle boat and were told it was broken and had been for weeks.... And the stage shows seems armature but we watched anyways....some of the dancing was a little over the top for a family show... Staff were always upbeat and happy to make you happy !! Thank you !

The resort was amazing! The restaurants fantastic!! so may to choice from. My favourite was the Mexican. The rooms were lovely and spacious. The staff was great . Specially, Jason Fry at the beach. Such a lovely funny great guy! I could have stayed there another week, just looking at the view. Specially when the sun was setting . First time in Jamaica and I hope to get back real soon...

This hotel is amazing. The rooms are clean and spacious. The grounds are clean and always tended to. The restaurants are great! Choices ranged from Italian, Indian (one of my favourites), Japanese and a steak house among others. Beautiful white sand beaches. Amazing and friendly staff. Loved it and would like to return again soon!

Grounds are meticulously kept. Staff are amazing & friendly. Food was excellent at all restaurants. No complaints whatsoever, it was our 2nd time there and I would go again! Huge main pool area with lots of activities. Love the swim up bar! 2 adult pools of you want a quieter space. 3-4 beach areas to choose from too!

Grand Palladium is a resort that bends over backwards to give their guests everything they can possibly want, I wouldn't expect that any traveller would want an experience that they haven't already thought of. The resort is giant 1500 rooms that takes a half hour to walk from one end to another. The F&B again offers everything (to varying degrees of success) but rest assured there are almost unlimited options for the picky. Drinks are great with wine offerings from Spain and branded liquor and beer available at countless bars and restaurant throughout the resort. The rooms are as spacious at the the resort (where we stayed anyways, we heard there were many older rooms that weren't as nice as ours). Nicely appointed but without the quality mattresses that we are accustomed to. Many amenities are dated and broken unfortunately but if you are a seasoned all inclusive traveller you should understand this is common with any 3rd world country. We felt safe all this time as we never left the property, the violence, unrest and travel advisories did not affect our stay at all. I would not think twice about taking our kids. Kids clubs, gaming rooms and play areas all seem well used and I know our kids would be occupied for many hours should they go with next time.

Large resort with lots to see and do. Beautiful and clean everywhere. Wonderful, helpful people on staff in every area. Delicious variety of food, drinks, cafe, etc Gorgeous and clean beach areas. Fun shows, live music and activities everyday. Good quality drinks served in nice glassware

The hotel was amazing. Our room was on the ground floor with an amazing view of the beach and scenery. The grounds are well kept (some loose tiles to be mindful of), the food was great and the drinks were amazing. The Japanese restaurant is a must try if you are looking for something other than the buffet. Overall really good hotel!

Take a seat to read this nightmare of a stay - make sure you lock up all of your belongings at this place as anyone can come into your room when they feel like it with no recourse...instead - you will be called a liar...read on... We booked the Imperial Club package with Club Mobay provided by Transat. When we arrived to club Mobay at the airport – we were told to help ourselves to food in the glass case and drinks. The food case was completely empty – not a SINGLE thing for us to eat while we waited for transportation to the hotel. When we arrived at the hotel, there was no separate check in desk as it was supposed to be a part of the package we booked. This was not too bad as there were not a lot of people checking in at the time we arrived at night. Once we got to our room, there was no welcome gift as we were told was supposed to be there as part of the imperial club package we paid for. Just a letter welcoming us to the resort. The food was horrible at the resort – regardless if we tried the restaurants or the buffet. There are no other words I have for it. Simply horrible. On Tuesday, we paid the hotel for an extra guest to stay with us in our room. They did not provide us with any other bedding for our guest. There were extra pillows on the shelf in the closet but we had to pull the blanket off our own bed for him to sleep on the sofa. Let’s fast forward to Wednesday September 4th 2019 when the real troubles began. We had the “Do no disturb” sign placed on our door, as we always do when we are in our room. Our friend was asleep in the living room area. I was getting dressed and my partner was in the bathroom about to get into the shower. There was a knock on the door, which we ignored, since we had the do not disturb on the door. The person knocked again, then again a third time. I assumed there must have been some emergency for him to keep knocking so I grabbed a towel to wrap around my upper body to go see what the issue was. I didn’t even make it to the door when it was just opened. Once he opened the door, the do not disturb sign fell on the floor and he stood there staring at me with a very shocked look on his face. I picked up the sign and asked him “what are you doing, is there something I can help you with?” He then stuttered out “umm, do you need your fridge stocked?” I just looked at him in total disbelief, as we both knew he was NOT supposed to be entering my room with the do not disturb on the door and said to him, “well I guess since you are already in here”. He looked like a deer caught in headlights. He came in as my friend sat on the couch, and restocked the fridge and left. I was very disturbed by this for a number of reasons, so I made my way to the lobby with my partner and my friend to speak to a manager about what happened. When I got to the front desk, I immediately asked for a manager and the girl asked me what for. I told her what happened and she asked us to have a seat while she got someone. After waiting almost 20 mins, a guy came over and introduced himself as the bar supervisor (keep in mind, I asked for a manager). I then explained everything again for the second time and he told me he needed to locate a manager (like I originally asked for). After waiting more then 30 mins again, (he was not able to locate a manager), a woman came and I explained the entire situation for a third time. She proceeded to tell me that they do not take these things lightly and it would be handled and another manager would be speaking with me about what happened (I assume she was referring to the guest relations manager). She asked me if anything was taken from my room. I advised her that he would not have had the chance to as we were all in the room when he entered. She stated that anytime someone enters our room, it is logged in their system when they swipe their card to enter. So if anything was taken, they would know who was in the room. I proceeded to advise her that I do not take inventory of my items on a daily basis to immediately know when/if something was to go missing. I have a small gopro camera that I wouldn’t even take out until the day I was going on an excursion. So if someone entered my room on Monday and took it, but I didn’t need to use it until Thursday, how am I to know when exactly it went missing? She stated that she understands and that a report would be filed with their security office and someone would contact me about the matter. I advised her that I no longer felt safe on their property and would be renting a space elsewhere for the remainder of my time there and would return when it was time to leave. I asked that whomever was supposed to be contacting me to reach me on my cell phone and we left. This all happened on Wednesday Sept 4th (on my partners birthday which was the whole purpose of the trip, now ruined by this nonsense). We left the resort, spending a lot more money now having to book elsewhere to stay. Of course, we did not receive any phone call by the time we returned to the hotel late Friday night (we were leaving to head back to Toronto Saturday evening). To add – I was told that I would be able to get a late check out for Saturday as the airport transfer was not picking us up until 5:10pm (part of imperial club). When I asked the front desk for the later check out – she advised me that it would be a charge of an additional $20 USD per hour. I advised her that the Imperial Club was supposed to be no additional charge. She then told me to wait a few minutes and then came back and told me that the late check out was not available. After everything that had already transpired, I was not having this so I asked to speak with a manager again. After having to wait another 30-35 minutes for a manager, the guy comes to me and says that it is not available. I begin to explain to him my frustration with all that had happened and he cut me off and said he was aware there were issues the days before, but he was not there to discuss that, he was there to discuss the late check out. He then said the latest he could give me was 2pm. At this point, I was totally flabbergasted at his response and said fine as I simply had no more fight left in me. When we finally got back to our room (this is now later Friday night after being gone since Wednesday morning), we get in to find our room was cleaned (as expected) but our fridge was never restocked. Not even a single bottle of water to drink. There was a letter left on our bed stating that someone from guest relations was trying to reach us and that we could call 1 of the 3 extension numbers on the letter or go to the guest relations desk in the lobby. I called down to advise that we had no water or anything in the fridge, they said they would send someone up to fill it. It took almost an hour for someone to finally come. The next morning, I went straight to the guest relations desk and the lady stated that there was no report logged in their system about the incident that took place and had to make several phone calls to find out what was going on. It turns out that no one actually logged the incident. I then had to wait for their guest relations manager as well as hotel security to come to meet me to take the report (which was supposed to have been done since WEDNESDAY when I originally reported the issue.) They had me sit down and write out what happened, then the guest relations manager advised me that they reviewed the camera footage and that I did NOT have the do not disturb sign on my door that they could see and that the guy never entered my room. I was livid. First off, you have 3 people who were in the room and advised this is what happened. Secondly, how exactly did my fridge restock itself on Wednesday in the middle of the day? I asked her if she was calling us liars at this point. I told her that I was not seeking financial gain, I did not say anything was stolen, I did not say anyone assaulted me. I was making them aware of what took place. She then asked me what time the airport transfer was coming to pick us up so that I could come back to meet her in the lobby to view their security footage. I advised her that I was no longer going to waste another second of my trip on this nonsense with them and that I do not trust them at this point or their “security camera” footage as I work in Computer software and I am well aware of what can be done with that footage (especially after almost 3 days have gone by). Unless this was being reviewed by an expert to know that it was not tampered with (since we CLEARLY HAD THREE PEOPLE IN THE ROOM WHEN THE INCIDENT TOOK PLACE), I had nothing else to say to her at this point. She looked at me and said that was up to me then as she also had nothing else to offer. At this point I asked her to photo copy the report that I had just written that they signed as I do not believe they intended to do anything about it. The person who was working at the guest relations desk was the ONLY person who took the time to understand what took place and without me having to ask, adjusted my check out time to 5pm so that I didn’t have to be sitting idle while we waited to leave for the airport. Not to mention, she told us that this whole incident report that I was only NOW being asked to fill out with the manager and security was supposed to have been done on WEDNESDAY when the issue took place. NOT days after the fact. When we were on out way back to the room, there were some hotel staff that were by our villa who overheard us talking and asked me if the guy looked like “this” (they described someone) as they were aware of a fellow who had these incidents reported on him before. I told them no, this guy had braids, and they said they were not sure who that was. This CLEARLY indicates that this has happened several times before, and by their statement, usually by a certain individual who still works there. This entire ordeal seems nothing short of a cover up on their end since no procedures were followed as it should have been AND the fact that other hotel staff said this is a regular occurrence. As a female – if I had been alone in my room (please keep in mind that I was in the middle of getting dressed) and this took place, what could have happened? It is not unheard of with females reporting assaults taking place on resort grounds or in their rooms. The way this whole thing was handled from beginning to end has completely ruined our trip. I would NEVER book at the GRAND PALLADIUM LADY HAMILTON again. I have never gone on vacation and LOST weight before. If I could give this place a negative star, I would.

We had a great time at this resort. It was beautiful, well kept and very large. The beaches are private, so no one bothers you to buy something. There are two jerk chicken huts, we ate at them pretty much everyday we were there for lunch, delicious! Quieter hut is at the sunset beach further from the noise of the activities at the main beach/pool. The pool is enormous, so if you're a pool dweller, lots of space to swim freely. We were told it's the largest pool in the Caribbean. Overall, it's a gorgeous resort with great food as well!

This resort had all of the things you want from a luxury resort from the adults only beach to the infinity bar it ticked all the boxes and was amazing for our vacation! I would definitely go back as soon as possible.

When we arrived, we were treated with kindness and courtesy. Easy check in and we’re given a beautiful ocean view room. The staff were friendly all week. The food was great and drinks were amazing. Pools were very clean and jerk chicken was addictive! Favourite restaurant was Bogali - Indian restaurant. Food was terrific in fact went to this one twice!

Resort is nice but nothing special. Average stay, older property but well maintained. Rooms were the most modern part of the resort. Nice and spacious, clean. Food was great. Beaches were okay - a bit small and not the clearest waters. Our main disappointment was the staff. We met a few great people, however overall we were not impressed. Majority of the staff were rude and avoided looking at you when you needed something. Most were very slow and looked miserable. Not the best first impression of Jamaica. I’d save my money and go back to Mexico where all staff are hard working and go over and above to ensure you have a memorable experience.

This is our third visit to this resort. We were married on March 20, 2019. They wedding team is absolutely amazing and we didn't have to worry about a thing. The restaurants were all fantastic and service is outstanding. A huge shout out to the following people who made our week special...Chrisan our wedding consultant is phenomenal at her job. Our shuttle driver Rayjay...called our room on a daily basis to see what time we needed to be picked up. Karlene at the Poseidon restaurant does a fantastic job managing the staff and we seen her pitching in to wait on tables when busy and great with all the customers. Oceaia and Claudia are fantastic and attentive servers at Poseidon. The lagoon buffet in the morning is great service and the Sports bar is awesome. All the food we had was fantastic at all the restaurants and service by all was always great.

The Grand Palladium Lady Hamilton is beautiful! The grounds are always well kept, the service and staff are so friendly, never had any issues with our room, service or stay... top notch! The beaches were always cleaned and raked each morning and it was always easy to find a chair or some shade each day.

We've just returned from an absolutely perfect vacation at the beautiful Grand Palladium Lady Hamilton. We were impressed with how beautiful this all inclusive resort actually is. Accommodations were very comfortable and clean. The staff were friendly and courteous. The buffets and à la carte restaurants did not disappoint. We chose a Palladium resort because they cater to food allergies (peanuts and chick peas, in our case). When checking in, they gave us cards to show the waiters. After we'd be seated, the chef would take the time to meet with us and let us know what was safe or not on his menu. He would also make sure that the meal would be prepared without risk of cross contamination. They made everything seem easy. Highly recommended!

My fiancé and I had an amazing time staying at the Lady Hamilton. The views were breathtaking, the food was great and the staff was extremely friendly. We now plan on having our wedding at the resort!

We recently stayed at the Grand Palladium Lady Hamilton Resort in Montego Bay Jamaica and it was absolutely beautiful. We are a family of 5 and the room was very spacious and clean. The resort was very clean and the staff was very helpful and friendly. The kids had a great time at the pool and waterpark area. We never had an issue with getting chairs at the beach or pool area which was fantastic. The beach was stunning. The food was amazing and a very good selection at the buffets. The restaurants are great too. I would definitely recommend this resort to family and friends. I can not wait to go back to this resort!

The resort is lovely! It is spred out with beautiful landscaping, covered walkways and great pools. The food was good, the service was great and the rooms were big, clean and quite nice. This was my second time there, just as nice as ten years ago.

Beautiful well kept grounds. Lots of choice for dinner - good food Rooms are large and clean, only complaint about the room was originally had a room that faced the parking lot. I booked well in advance to get a room with a better view. I went to the front desk the next morning and was told they "might" be able to find me another room. It was not until I told our Air Transat rep the situation and he was able to get us another room that day, unfortunately this process takes time and I would have rather been at the pool Staff friendly

We really enjoyed our stay at this Resort. Beautiful Resort, grounds are Immaculate the beaches are beautiful and relaxing and the staff are very friendly and helpful. We tried the seafood restaurant thank you to Marlene the hostess your customer service skills go away above and beyond and to Shirley Ann who served us on our second last night the food here at lunch and at dinner was really good as well thank you to Steve the bartender, Italian restaurant exceptional we had a really great service from Steven the Japanese restaurant was excellent, the steakhouse was very good as well thank you to Chantle our server who made dining here wonderful as well to the chef who's in charge of both the Italian and the steakhouse. The buffets had lots and lots of choices and great food. Special thank you to Chantay for the wonderful service you provided us at the buffet as well as Eugenie for the amazing crepes. Special thank you to Rodney at the adult pool bar this gentleman goes above and beyond asking you specifically how you like your drinks which was a great surprise. To our wonderful maid Paula thank you so very much for looking after us and our room you didn't absolutely spectacular job. Also a special thank you goes to the front desk staff you were most helpful in helping us adjust to the first time at this Resort and provided great customer service. However, there's a few small things that I found a bit disconcerting there is not enough hand sanitizer stations in the resort and two in the buffet area the placemats are not washed down or very rarely did I see anybody wipe them down I personally find this kind of gross as people are laying their utensils excetera that they've used and spent food falls onto the placemats and they're just not cleaned well

Had a fantastic time celebrating our 30th Wedding Anniversary with our two adult sons (21 & 24). We picked this resort for the size and amount of activities. We weren't disappointed: did water aerobics in the ocean with Rolando (super instructor and engaging), tried Archery for the first time with Power Man (excellent teacher, very patient), fun time playing pool and Foosball at the Sports Bar, also enjoyed kayaking, stand up paddle board and snorkeling (note: $30 usd deposit required for snorkeling - fully refunded upon return of equipment). All restaurants were great but thoroughly enjoyed Chef Ching Ching for teppanyaki. We couldn't stop laughing. He got everyone involved and excited for dinner. If you would like to try it, this is the only meal that requires a 2 day reservation. Also, FYI, the Sports Bar is open 22hrs a day in case you need a late night snack. Every night there was new evening entertainment at both the theatre and the Infinity bar. We really enjoyed the Michael Jackson show and had a blast at karaoke. The pools and beaches were very clean, many Palapas for shade and always available seating. Daily activities at the pool and beaches: yoga, dance lessons, bar-tending lessons and beach volleyball. Note: You receive a towel card when you check in, exchange them for towels at the various towel huts. You can exchange those towels for new towels whenever. We had two rooms in building 26. They were both well appointed, well stocked and very clean. Note: as this building is beside the theatre and pool, you heard the Infinity bar entertainment until midnight. So, if you would prefer a quieter stay, ask for a building further away. However, if you like to be close to everything, this is the perfect building. We also did a family photo shoot with Orane. He was very professional and had a great eye for detail. Our photos were fantastic, couldn't ask for better. Note: After your photo shoot and once you pay, you receive your photos that day! This should also be booked 2 days in advance in case of weather. Couldn't have asked for a better vacation, all the staff were exceptional (always smiling, helpful and provided excellent service). Would definitely recommend this resort to anyone.

Resort Grounds: this resort is a bit older but has been renovated and is very well kept. Pool is huge and a nice kids water park Rooms: nicely updated, we had a one bdrm suite Service: overall good. However I asked for a crib before travelling there. It was not in the room upon arrival and had to wait till 10pm for a crib and bedding for the pull out for our kids. This was unacceptable after a long travel day with small children that need to sleep

The resort is lovely , but very big. The beach is manmade on the poolside and not for for swimming. If you walk around the side of the lady Hamilton , you will find a much better beach with more amenities. Service was great, lots of people serving the bar area. I would have preferred to see more lunch type foods around the pool.

My husband and I just returned from this resort and had an amazing time. The grounds were kept immaculate. The pool was the best part! It was so large and clean. It never felt crowded. We loved the food and all the staff were amazing. We would definately return!

Hotel was beautiful and grand. Grounds were very well maintained and the shuttle was nice as it is a very big resort. Rooms were great size, modern and comfortable. Nice living space and balcony and bathroom was great size. Mini bar was nice to have but only served beer and soft drinks wish there was liquor. The spa was a great experience and a nice quiet spot to relax using the water therapies. Food was good especially the beef patties and mozzarella sticks. Only tried 2 restaurants onsite as the buffet was really good. Mexican restaurants was a disappointment and the Japanese was a fun experience and good food Service from all employees was great !! Not to happy about the small man made beach but the water was calm and relaxing. Pool is the largest pool in Jamaica fun for those that enjoy pools

Pros- The grounds are clean, staff is friendly, food was great and there were many restaurants to choose from. Loved the small beaches and lush vegetation surrounding the grounds. Our room was large and modern. Cons- The check-in took awhile. The grounds are large, but I enjoyed walking.

We chose this resort for our wedding in April without ever having visited and we couldn't have been happier with our choice!!! We loved everything about our experience at GPLH. The food, beaches, rooms, grounds and people were amazing. Our wedding day went perfectly as well...beautiful location, great spa service, wonderful meal and amazing photos. Thanks to our wedding coordinator Thorna-Ann for making everything perfect.

We went here for a wedding and love this resort. This is a large resort but very easy to navigate. The grounds, buildings, etc. are beautiful and very well maintained. The gazebo used for the actual service overlooked the ocean and was breathtaking. The rooms are large with a separate bathroom that my husband and I could use at the same time to get ready. Coffee pot did not work but was replaced immediately when reported. Room cleaned daily. Food was excellent with a great variety at the buffet restaurants. Loved the Mexican restaurant. Did find service a little slow. At the Italian restaurant left after waiting over an hour and half for our food. Other wedding party members went another night and service was good. Was not happy with the check in as we waited well beyond the 3:00 pm time frame. Did not end up in the same building as the rest of the wedding party but given the option if we wanted to wait longer. Finally given a room around 5:30 and we were happy with the location. Stayed in building 27, room 2704. Loved having access to 3 different beaches. Did not have enough chairs at one time but staff provided the additional chairs needed. The pool area was beautiful with lots of chairs. I only went to one show however my husband went to several and enjoyed all. They did have an elevator at the main lobby which gave you access to the lower level and ramps to access the beach area. It was a hit and miss with staff but overall friendly. Hats off to Daniel Rickette and Kemar Lakeman for aerobics and games and Sashane Williams who was always a delight at the infinity bar ad the nightly show. On our list of resorts to return to but earlier in the season as April was quite humid.

This hotel is absolutely beautiful. The grounds are well maintained, beaches are clean and the rooms are well appointed. The food is good but not great. Although there is a large variety in the Buffets and Specialty restaurants they don't change up the food enough. It is also usually lukewarm not hot. But the food is certainly on par with any other luxury resort in the Caribbean. Only suggestion is if you take a ocean villa ensure that your request a room facing away from the Main Pool if you want quiet at night. Most concerts or events are held at the pool bar area and the sound carries throughout the complex till late at night. If you want to go to bed earlier say 9 or 10 p.m. try and get a room facing to the west and not the north. Overall I would highly recommend this resort.

My husband and I had a marvelous week at Grand Palladium Lady Hamilton. We were there for our daughters' wedding. Service was excellent, staff so friendly and helpful. Food was delicious. Rooms were beautiful and cleaned daily. Outside staff kept the resort looking nice.The beaches were amazing especially Sunset Cove. Lots of beach chairs and shade available. I am unable to walk far and loved the constantly running shuttles . So important. Lots of beach toys to try. Water was clear and warm. I would highly recommend this resort for any age group. We felt very safe during our stay. Thanks to the staff for all they did for us.

This is our favourite resort..... The staff are wonderful....the food is delicious....the resort is huge but they have shuttle service for those who need it. The shows were great...Poisideon, blue lagoon, and the cafe upstairs are the very best. Shout out to Claudia ( Our fav waitress at Poisideon); Rayjay ( our shuttle driver called us every night to see what time we wanted a drive)and Jean (best waitress at the infinity lounge) to name a few! The villas on the Lady Hamilton side are gorgeous.

Would definitely recommend this resort to anyone looking to book in Jamaica. Staff was friendly and attentive, grounds and facilities were kept spotless and rooms were updated (Lady Hamilton side)..... very close for day trips to Nigril and only 45 minutes from the airport. Small beach area but completely private. Pool area was amazing (largest in Jamaica).... there were lots of lounge chairs and shaded areas for everyone.... never felt crowded even though the resort was at max capacity. Food was good at all restaurants and only for the Asian restaurant did we require a reservation. VERY RELAXING..... Would definitely book again!

Great resort, lots of choice for food, all excellent. Good service at the adult pool, which is where we spent most of our time. All the staff are friendly and this made for a great holiday. Our fourth time here and will be back.

Where do we begin as there were many things that we did not expect! We will list our not so good experiences in point form below: · Cleanliness of our honey moon villa lagged…. The debris that was under our bed when we arrived was still there when we left. The cleaning of our sinks was often overlooked and we are not sure if the outdoor shower was actually cleaned during our stay. · International restaurants did not serve authentic international food. Restaurants are run by local people who try to cook international cuisines – the outcome is far from what we know and expected. · Water bottles were only available in our villa or at the front desk. We were able to get water bottles at the front desk the first week but during our second week of our stay we were told by the desk staff that they did not have any water……. we were stunt to receive such replies, simply unbelievable!!!!! · Red wine options was a real let-down – the red wine offered was made in Spain and only Merlot and Cabernet Sauvignon were available. The Merlot tasted like vinegar and quite often restaurants ran out of the Cabernet Sauvignon. We feel that this is just not acceptable as this is an all-inclusive vacation and we paid plenty of dollars to enjoy our vacation. · The buffet food offered at the main restaurant lagged creativity – it appeared they took the approach of ‘feeding the herd’. Chickens and meat with bones were hacked with a cleaver and hidden in all kinds of sauces, mainly dark sauces – not very appealing to the eye. We ordered a shrimp wonton soup at the Asian restaurant and the shrimps were not covered in dough. When we were finished with our meal, we were told that they had run out of flower to make a shrimp wonton soup… · Fresh fruit selection was limited, water melon, pineapple, papaya were the main fruits and when bananas were available most of the time they were soft and mushy. Sad, considering we were in a tropical island…… Furthermore, the upkeep of the resort lagged attention to detail. The fountain and water bed at the main entrance at Lady Hamilton was not working and debris and diapers were floating in the water bed. The walls surrounding the water fountains and water bed were gray and tiles/stucco were damaged. The large outdoor roll-down drapes were either ripped or hung crooked and were also very dirty. The overall upkeep of the grounds in the resort lagged was not very good. We hope that our review will be put forward to the Spanish and Italian owners of this resort and hope that more attention to detail will be exercised as well as an improvement to offering international cuisine that actually tastes and looks like international cuisine. Best regards, Josefine and Les Balogh

This place is very grand, and very large! We did a lot of walking from on end of the resort to the other, preferring to walk rather than wait for shuttles. The food and drink were fine as well, and our room bar was restocked daily with drinks. We saw no snacks in our room, but did not need any. The beds were comfy, bathrooms very large and quiet for the most part - the tree frogs were loud when we were there just before Christmas 2017. I would not hesitate to recommend this place to anyone. One note of caution however, is about the nightly show in the auditorium - some are not so family friendly so best to find out before hand what is on the billboard!

The hotel is being upgraded which lends to a fantastic clean resort. The staff are very respectful courteous and friendly. 3rd trip to this resort with a group of 10. We will be going back in a few months

We had an amazing week at the Grand Palladium Lady Hamilton! The resort was beautiful, the service was excellent, and there was a good variety of food. We were there with our toddler and she had a great time in the kids pool area. There is definitely something for everyone. We will definitely go back!

This is an amazing resort! The hotel staff are exceptional, the grounds immaculate, the food superb, and the rooms are fabulous! This is my second time coming to this resort, and Was pleasantly surprised that all the rooms had been updated. Great decor!

The Resort was just beautiful and the staff was excellent. Would love to go back at some point. I'm really missing it now. The pool was amazing the food was excellent, rooms were clean. Towels were always there rooms were cleaned promptly if you had questions they were always answered and always there were an abundance of bottled water and pop. The resort has the best most friendly staff ever.

Went back for the third time and stayed on the Lady Hamilton side. Was great as usual. The food was great (The Mexican still needs a lot of work) The Jerk hut now has pork as well as chicken and both were so good. The buffet had great choices. The sports bar is the best ever!! Food was so so good. The bob marley drinks were great. And the best news ever FREE WIFI !!!!! Only complaints are that the beds are so hard that my back was hurting really terrible by the last day. I am also not sure what was up with the TV. The channels were pretty much non existent and I like to watch it at night. Water shoes are still a must!!! And the snorkeling at sunset beach was still a highlight.

I loved our room, the variety of food was great! Most of the staff was very friendly. The beach wasn't the greatest. Just not long enough for a walk. The bars ran out of Bob Marley drinks for 2 days which was sad. No Bob Marley's in Jamaica???? 😩 The entertainment team should announce the daily activities a lot more. We missed a lot because we didn't even know that they were happening.

This was my first time to Jamaica and I'm glad it was at the Grand Palladium Lady Hamilton ... this resort is absolutely beautiful..the pools are super and the food in all the restaurants I went to was great.. I'm a very picky eater when I travel away from home but I had no issues with any of the food whatsoever. I would definitely recommend this place. The rooms were clean and we had house keeping twice a day when you travel with air transat. No complaints at all.

The hotel was fabulous. It is very clean. The staff was super friendly. Always looking to help any way they can. We didn't have any issues. Loved the pools & bars. Never a shortage of pool chairs.

We had a great room in the lady Hamilton wing, Schuttle service was excellent. Really like the covered walk ways. Rained daily, dranage was also excellent. Liked the beach choices, nice and clean ....loved the adult retreat Totally happy with those who served drinks ...in the bars and at the beach. Visited many resterant for supper...all of my choices were great...my husband complained about his steak, although we are from Alberta and rave about our beef. The week we were there the appitser menu did not seem to be available, they were offering a salad bar only. One of the breakfast buffet location had trouble with their air conditioning.

This resort blew us away! It is absolutely stunning! Food was outstanding, the staff were very friendly and welcoming. The pools and beaches are lovely and well maintained. The resort was overall very clean which is really important to me. Make sure to check out the spa while you're there and get a massage!

Stayed at Grand Palladium Lady Hamilton for 4 nights with a group. The resort was well beyond expectations. The thing that impressed the most was the vast amount of beautiful space the resort offers. The website doesn't do justice to the vastness of this place. There are so many options of pools and beaches that offer a nice variety of experiences from one day to the next. Then there are so many dining & entertainment options that offer the same variety of experiences throughout the evenings. The facilities are beautiful. The food is nice. The rooms are great. It is a wonderful place to spend a week!! We would absolutely look for an opportunity to return!

We arrived at the resort last Saturday midafternoon to be welcomed off the bus to the famous Jamaican punch drink. Check in was fairly easy and they didn't even ask for a credit card to have on file which was different. The staff were really great, cheerful which is what you want after a long day of travel. The feel of the place is very inviting. It wasn’t the nicest resort we’ve stayed at but it had its own uniqueness. You don’t have to reserve at the restaurants so it takes away that stress. If it’s busy yes you put your name down but it wasn’t an issue for us, we waited maybe 10 minutes tops. We only ate at the steakhouse which is highly recommended. We ate their three times and had the french onion soup & the fillet mignon (so good!!). The Italian restaurant next to it was closed for renovations so that was disappointing as it would have been my first choice. We didn’t bother pursuing the other restaurants. The buffet the first day we were there was disappointing to my husband but after that the selection of food was much more appealing. In regards to our room we had booked the honeymoon suite so we already knew the room would be amazing. It was spacious, inviting and the hot tub you basically could call it a mini swimming pool, it was huge. This was on the Lady Hamilton side which seems to be known to be the nicer side. I think we could agree as it had the nicer beaches and additionally we had the adult pool just around the corner from our room. The main pool I stayed away from. I tried it once for a few minutes only to be disappointed as it was quite dirty and it smelt bad. The adult pool seemed better maintained. It’s not very big and to be honest the pictures on the site made it look huge. So when I saw it I was a bit of surprise how small it really was. But it was a great place to hang out and they played great music. Drinks anywhere on the resort we had no complaints. The resort carries high end alcohol which was surprising and if you asked for a strong drink you will definitely get it. Most of the bartenders were great. A few were a bit grumpy but over all I give it a 9 out of 10 for service. My husband’s favorite drink similar to Baileys was the Rum Crème on the rocks. Internet gave us lots of problems until a few days before we left. We finally met with one of the IT guy’s named Sean and all he had to do was adjust some wires and it worked great. So if you are having constant issues demand that an IT person meet with you. We were so angry by the end of the week we finally got Sean to meet with us once front desk took us seriously. I have my own business so it was something I needed to have. That was my main stress at the resort. I snorkeled (brought my own snorkeling gear) at Coral beach several times which had a good amount of fish and also had my first encounter with an Octopus which was such a treat. What I was disappointed with was there was garbage in the water which I tried my best to pick up what I could. I really hope management has one of their employees go in and clean it time to time. There is nothing worse than snorkeling to find garbage, very sad. One guest even found a piece of sharp glass. Over all it was a great experience. I would say the beaches were the nicest I’ve seen on any of our resort trips except Maui (we’ve done now Hawaii, Cuba, Florida, Mexico & Jamaica all several times) I would go back but we normally try something new each time we go away. I like exploring and personally get bored too easy. Hope this helps future travelers. Stayed May 2017, travelled as a couple

This was a family getaway. Our children ages 13 - 28 had a blast. The food was awesome with a large variety. The service and hospitality was amazing. Friendly atmosphere. The excursions were fun. I enjoyed the spa and the spa services.