Our second time visting this resort and we enjoyed every minute. Was a quick shuttle bus ride from the airport to the resort. Check in was smooth but didn't love the time share people swarming us as soon as check in was complete. Resort grounds are beautiful and everything is close by so no long walks to the room, pool or to food. Beach had lots of seaweed but that's just part of mother nature; the staff we working at cleaning it up most of the day with raking and a tractor. Food was great - do not need to make reservations, just walk up each night to the restaurant you want to try. Buffet had lots of choices for all meals. Gluten free options were label on the restaurant menus and staff made other suggestions/accomadations as requested. Wish they had more loungers around the pool and beach; if you weren't an early riser, you were stuggling to get a group of chairs together

The hotel was great and met and/or exceeded our expectations. The staff were very friendly, courteous and helpful. The food was excellent. Lots of variety and very good quality. Loved the evening entertainment options. The rooms were very spacious and always clean. The beach was not as expansive as we would have liked but the water was wonderful. Would recommend this hotel to anyone and would return as well. Mark & Silke Malouin

This was my 2nd visit to this resort. Food and staff were excellent . I will definitely visit again. The buffet was always well stocked and offered a variety of food for everyone taste. If you get a chance visit caper’s Italian restaurant and order the delicious lasagna

We had a great 10 days at this resort - very clean - hardworking staff - very large and spacicous room - beautiful views everywhere ! If you love a beach, this is not the place for you - very rocky - one small section near the perferred pool to go in on sand - we did see some kayaks later in the week going out by the family pool, but I think it's based on the tide. Food was good everywhere - never had to wait for a table, we generally went for dinner around 5:30 - 6 Property is a great size, not long walks to anything - grounds beautiful Preferred pool was great - Melvin and his team did a great job of making sure everyone had a seat - there was quite a bit of saving chairs the first week, but I guess a lot of people left after Family day and you could get a chair anywhere anytime. Lovely resort and would recommend

Beautiful resort with wonderful staff other than the reservation desk staff which need to work on their skills with dealing with the public and solving issues. Our week started off on the wrong foot with check in however we enjoyed our wonderful bartender, Panda. The food at the restaurants was amazing and the housekeeping/ grounds keepers were always busy keeping the resort immaculate. I would definitely return to this resort.

Small and easy to get around. Excellent service and food. Love no wrist bands and no huge complex with resorts all over. Pool chair saving excessive, people were out at 5 am and never came back for hours. Ocean was rough and rocky so if you're a beach person not for you. Upscale on Xmas eve was such poor taste by resort when people have already paid so much.

Dreams Jade Resort and Spa was a beautiful place with ocean views from the lobby and some restaurants. This resort was spotless. Never been to such a clean resort. The service and staff were amazing. Friendly, engaging and polite. We stayed in the preferred club which gave us an upgraded king suite, 24 hours a day room service, private heated pool, premium drinks in the preferred club lounge. all with exceptional service. Seven restaurants that were clean, great decor, food was really good. Some times you had to wait to get into the busier restaurants. The preferred club pool was too warm for me some days. Beach was good except for the sea weeds that would wash up. I would give this place 4.5 stars. The service and staff get a 5 star rating.

We were looking for a nice adults only resort but this looked beautiful and came highly recommended. We booked a preferred club, oceanfront King room and it was amazingly beautiful. The preferred pool is adults only so that checked that box. Because of the time of year, the seaweed on the beach was horrible but the resort staff worked diligently to keep it clean. The pools were well maintained and the staff were all absolutely phenomenal! The food was delicious for the most part - better than other resorts I have been to: even other Dreams (DR). The ice cream at Coco Cafe was very yummy. If you are a tequila drinker there is plenty of choices. This is the first time I have been to an all-inclusive in some time where I didn't want to leave on day 3 of our 7 day trip!!! We usually cruise, but we were able to watch the cruise ships come into Cozumel in the morning and leave in the evening so that was nice. Tripcentral, and Candice specifically, made this an easy trip to take as we were well informed of EVERYTHING needed before we left!

My wife and I and 2 other couples our friends that join us with this visit to this beautiful resort we enjoyed most of the resort has to offer customer service was top clean and the workers are very nice people but most of our visit there the restaurants are part of them are closed and part are open so the only thing that was the breakfast buffet was open every day but the rest every day a different restaurant is closed and also we wasn’t satisfied with the resort shows and entertainment pool bar closed at 5 pm. Thank you

This is my second time to this resort, The rooms are great, the shops are nice they should drop the prices in the shops extremely expensive, the restaurants are nice I prefer the buffet which is great when it's open. the pools are nice, my favorite is the 24hr café they make the best cappuccino's, iced coffee, smoothies. I didn't have anything to complain about last year and nothing to complain about this year.

Nice and clean rooms, amazing staff and very close access to the beach. Though the sand was full of rocks and seaweed. The coffee is terrible and I wish there were better food options for vegetarians. The Mexican food and juices were great though. The excursions and taxis through the hotel have a huge markup, so it’s better to book with a third party or go into Puerto Morales and book locally.

Great service throughout! Great food it plenty of variety. Good entertainment and fun games at the main pool daily. Would recommend to anyone who likes laid back, relax time in the sun. More for couples less for families.

We stayed 7 days Feb 27-March 6th. As soon as we all got to the resort we went to the bar to try and find a table then when we finally did.. we had to clean and wipe down the table then waited for service and waited. Which did not come. We squeezed up at the bar and got some cocktails. Sadly the hard alcohol at the resort is aweful. Beer and basic teqiilla were fine and the wine . The inside lobby bar was the best and Saul who worked it was the best. Totally cares for his Craft. The pool bar was fine and service was available from your pool chair. The pool cafe was delicious and everything made to order. The fries were yummy and the quesadilla were the best. Pool chairs were hard to come by and got taken up by 9am. Towels that were placed to hold were removed by staff after about 35 min which is good thing otherwise no one would have a good place to lay. The pools are average and we lost the best pool for a day as someone pooped in the pool. The beach was small and tons of the seaweed floating in and out of the water. Lots of rocks so bring water shoes. Not enough beach chairs for sure. Our first room overlooked a mug pile and stunk of sewage so the changed our room with a better view but the balcony had a high cement wall so we could not enjoy it. Rooms were average. Nice shower. The AC was poor and motion operated so when you left and came back after hours in the beating sun the room temp was 24-25 and took way to long to go down to 21.5 which was the lowest it would go. Buffet breaky was good but long lineups to get in. Good service in most of the restaurants. We loved Willain in the Italian restaurant. He went over and above and excellent at his job. My sister only had hot hot water for one day then the last day they had no water at all. They were also doing maintenance work below our room at 315am! Loud banging as they were removing floor tile. Basic service was fine. Food was fine. Alcohol was Meh. Had floral taste in the gin and vodka so make sure you go ask for a specific brand. Great latte snack bar open 24 hrs. Get the latter with Baileys. yummy. iced or hot. All in all we all agree we would not return to this resort. However if you have nothing to compare it to you will be fine. Our group of 6 have been to mexico many times and had experienced better resorts.

Our whole family of 13 adults thoroughly enjoyed our holiday. We loved not having to line up to reserve restaurants! The preferred lounge was wonderful. Restaurants were all good with favourites the French and Italian. Everything was spotless and of course our waiters were all phenomenal! We also had a very spacious living room with double wooden doors into our bedroom in our room. We would all return to this resort in the future.

If we were coming to this resort just to enjoy the pool, rooms, staff I would definitely come back, but unfortunately the food was mediocre and the same thing everyday. We had some trouble with check in and constantly being told to check back in an hour, after 5 hours of waiting after being told our room would be ready in 1 hour, we finally got our King suite tropical view. Room was clean, and nice no issues with the room. We were celebrating our anniversary but surprisingly didn't even get a card, or bottle of wine or anything (which in the past at other resorts this is normal). Resort itself is well laid out all the restaurants/shops are in the main area. We never ventured over to the preferred side as we never needed too. Pools never felt over crowded even with the main one, being closed for a day to clean up some baby poop. By far the best was the infinity that overlooked the beach area. There was never a free chair by the pool even in the sun. We often found a drop spot to put our stuff and just spent the day in the pool. We were celebrating our first vacation without our young kids, so we were enjoying not having to be up at 6am everyday which seems like you need to, to snag a pool char. Can rent cabanas we were quoted $100 usd a day others were quoted different prices. Beach is small but that's fine by us as I hate walking foe miles through the sand to get to the water. Because the water was so close when you were in the infinity pool it felt like you were right there. Food. Honestly there was never not something to eat, but your going to wait in long lines to get in and at the buffet wait in long lines to get made to order meat/fish/eggs. Fruit was subpar not even pineapple which I love nothing more than pineapple on vacation, they had lots of apples which were bland. Food being restocked at the buffet took forever,. A la carte. The only one we thoroughly enjoyed was the Asian/Tepenakyi. Every other restaurant was meh, and dessert was bland and unappealing. Staff work tirelessly, most have a smile and genuinely make you feel welcomed, there are always those that seem like they hate life and show it in their customer service. Honestly for the price you pay now for vacations, especially booking last minute and still spending a big chunk of change I expected more for my money.

The staff at this hotel was very welcoming. From the moment we arrived we were greeted with “Welcome Home” and a warm smile. The rooms were spacious, comfortable and clean. The menus at the various restaurants on site were impressive and delicious. The beach and pools were amazing. We would definitely revisit this location.

We had an excellent time at dreams jade. Serving staff were very attentive and the quality of food at the restaurants was very high. We enjoyed Spice and the Italian restaurant, Miguel who works at Spice made the teppanyaki table a fun experience. The entertainment staff work very hard and really improved our vacation experience, I’d like to mention Saul and Angel for the great work they do to engage with guests at the resort.

This resort exceeded our expectations. While it is a 4-star resort, we have found it better value for money than some of the 5 stars we’ve experienced in Mexico. Recommended for families, couples will likely prefer adults only.

Beautiful resort and grounds, super clean, great and helpful staff, Restaurants were very good but not great. Fantastic room service. I would recommend to stay in Preferred club at this resort as you will have an Adults only pool with a lot less noise and a sit down restaurant with full service for breakfast. The shows were not bad and the Fire show was excellent.. This resort has a very limited beach so better for pool people. That being said if you want your choice of loungers you have to be down to the pool area to reserve with the pool concierge at 7AM Overall I would rate 8.5 out of 10

This hotel is situated perfectly right on the beach with all the restaurants and shops centrally located. Food is really good, service was excellent and entertainment was also very good. The room needs refreshing-a coat of paint would be helpful but very comfortable bed and nice big bathroom that was never short on hot water. Air conditioning also worked great. We took advantage of the spa services and were very happy with the experience. If you want peace and quiet do the preferred club but in my opinion it’s not worth the extra money after a few walk throughs and speaking to guests that had spent the extra money on it who felt the same. Overall great experience and would happily return to this resort.

A beautiful resort but, sadly, it has gone way downhill in past few years. Possibly too big and needed more attentive management. Upon arrival, the hotel presents well. Beautiful well maintained central gardens, bright fun cosmopolitan central areas with bustling bars put this resort at the front of the line. Shortly after arrival it quickly became apparent that there was some staff communication issues as nobody seemed to be able to make decisions. Pretty sure they use facial recognition software for entry to buffet and ala cartes, a tad distasteful especially in this climate. Staff were pleasant but most tired and grumpy and couldn’t answer any questions. On a gorgeous stretch of beach near the marina and town makes its location desirable. I know it’s beyond their control, but the beach is now a fraction of the size it used to be due to erosion. It’s also rocky, uneven, weedy and has such a powerful surf even on calm days most ppl had a hard time getting past the first wave, especially children. Limited chaise chairs on ocean fuelled towel wars. Buffet during peak season was sad. Unlabelled, uninteresting, bland, limited quantity and variety, confusing traffic flow and no attention to presentation - overall very unappetizing. The buffet counters were Poorly staffed and they moved the food around daily making it frustrating to find simple foods. They regularly ran out of toast and fruit early in breakfast session. Their over use of seed oils left a bad taste in our mouths. Overall, the entire facility was dirty. Our hallways were never cleaned once. Room service took hours to bring food and they didn’t answer to pick up dishes so animals came into buildings at night and ravaged plates. We’d regularly be woken up by crashing fishing and animal sounds in wee hours. We’d wake up to broken dishes and food squished into stairs and corners which were never cleaned during our stay. Our room, although beautifully laid out, had very scratchy sheets, heavy uncomfortable bedding and rock hard pillows - even the special order pillows off room service we’re terrible. Hot water ran out by end of day. Tv and internet were very spotty, slow and unreliable everywhere in resort. Food was hard to obtain outside of “barf-fet” hours. The 24 hr Coffee shop offered limited foods and served Coffee in small plastic mugs with no take out lids and no ceramic for dining in. A 24 hour snack bar is much is needed. Pool beautiful design, heated - but overrun with kids. Dreams? I think not, more like a nightmare!

stayed 7 days at Dreams Jade and had a wonderful time. Originally booked a tropical view but were able to upgrade to an oceanfront preferred suite upon check-in (additional cost) which we felt was well worth it as we had a beautiful ocean front room on 3rd level building #9 right on the beach. Able to sit out on balcony and watch the beach and watercraft activity. Preferred room also provided separate living room which gave us more privacy as my husband and i were travelling with our 19 year old daughter who liked to sleep in. Preferred status also allowed us to have continental breakfast and lunch wraps etc in exclusive area which we appreciated rather than going to main buffet for breakfast and lunch. Grounds were beautiful and well maintained, pools were pristine, food was very good and service excellent. Unfortunately large amounts of seaweed in water- so really couldn't swim in ocean or walk along beach comfortably. Staff were constantly cleaning seaweed from beach but hard for them to keep up as it kept rolling in. Staff very friendly and couldn't do enough for us. Room very clean and comfortable. Poolside entertainment was great, nightly entertainment was just okay. Room service app didn't work for us and no one answered the room service phone so we weren't able to take advantage of that. Chose not to participate in the Vacation Club presentation as we did not want to be harassed. Weather beautiful, ventured off on free shopping excursion to Playa Del Carmen (great) and took $10 cab ride to Puerto Morelos which we enjoyed. Felt very safe at all times.

Second time at this resort had a great time. The food was good all the restaurants were good we did have a problem getting face clothes for our room but would call house keeping and they would send them right away

The resort was beautiful, clean and staff was very friendly. The room was amazing with a double sink in the bathroom and two full closets. The food was good but hard to get into the restaurants. Some had a 1 1/2 hr wait to get in. The buffet was rarely open at night so all guests had to use the specialty restaurants. In addition at least one restaurant was closed too what slowed everything down even more. The nighttime shows are at 8:30 what made it hard to get to with it being slow to get dinner. The shows were disappointing in comparison with some other resorts.

Overall a great resort with friendly staff and excellent service. Enjoyed the proximity to the beach. The food was fantastic and always fresh. I would return and would recommend to my friends. Only criticism I have is from other guests slamming room doors at all hours of the night, but hey we’re on vacation so it’s not a huge issue.

We stayed at this resort last week and had a great time. Definitely more of a family vibe rather than party but that is what we were going for. The staff at the buffet, restaurant and bars remembered our drink orders (whether it be my green tea at breakfast or my daughters shirley temple at lunch) and were always super friendly. Also, the first resort that I have been to that carried our plates from the buffet to the table. Definitely recommend the Italian restaurant for dinner. Our tropical view from the bathroom was gorgeous too.

Grounds were clean, rooms were squeaky clean and very roomy, lots of restaurants and the "hotel activity team" were very good. The Halloween Party was unexpected for us and was our favourite night there. No 24 hr. restaurant.

The rooms are super nice and clean. the staff were always very friendly and helpful. The food was very good even if the portion sizes were on the small size. The bartenders could make anything we asked for. The grounds were under renovation but that was not really any problem.

Our family vacation and we have no support from air vacations or trip Central to change hotel for the same value. We have several pictures of what we have being through. They want us to pay full penalty to leave Now Jade. We have travelled the world and never had such a poor service. We will advise trip advisor and sent a dispute to our credit card for non informative of what was going on at the hotel. The construction is very loud and we can’t have access to the whole resort. Two restaurants are closed. We are at the beach and we still ear the construction. This was an unique family vacation. My mom is 85 yrs old and we are so disappointed . The family counted on us since we have travelled many times to Riviera Maya in 5 stars. We have being to Valentin, Hard rock, Secret, Paradisius etc.. We wanted a compensation or a transfer.

Now jade resort - Check in: arrived 1130am and didn’t get our room till 3:10. The preferred club room was dark and not a VIP atmosphere. 1/10 - Romantic Dinner: not at all what is shown on the web page or advertised. A table beside a pool. 1/10 - Internet: Keep getting disconnected when I’m our own room! Very frustrating. 1/10 - Room: I got the Ocean Front View King room, it’s a nice room and view is great except all the seaweed! 7/10 - Resort: Front Entrance: 7/10 - Restaurant: 7/10 - Pools: 6/10 - Room service (cleaning): They missed cleaning our room twice and when we call them they say we come in an hour, never showed up. 3/10 - smell of seaweed in the morning is awful Some days you smell smoked ashes or seaweed in the morning.

Hotel extremely clean. Staff alright. Heres the real deal..... Internet is shit. Like pure shit. It only works directly in your room and cuts off the minute you step into the hallway. Main Buffet no air conditioning. We were dripping every meal. It was hard to even eat warm food....the didnt even open any of the glass windows for a breeze even... Also Halls and entryways/main room, Sports TV ROOMS nothing. NO a/c. Only in your room sleeping is any AC. Room service takes one and half hours for food ordered at any time of the day. They only had hot dog. Hamburgers. Salads and fries. We arrived on Tuesday and the resort was medium to full until fri 2 wedding parties arrived. So from fri til Tuesday the hotel was PACKED. One wedding was for 150 people. I dont mind noise or loudeness but it made service EXTREMELY slow for everything. Pool ran out of towels constantly. If you get sun burned the towels in room are like horrible white sandpaper despite being washed thousands of times. Thank god i brought my own towels. I got a horrible rash from walking wet on an excusion and needed Polysporin and a patch/medical tape. I called front desk for a med kit and they brought me a bandaid. Bring your own stuff medically. And bring med tape in case a bandaid wont cover open wounds/sores. Mexico in general was HOT in Apr/May. Like 35+Celcius and above. Plus wet moist heat. NOT dry heat. The nightclub was BRUTAL. It played horrible 90s hip hop so out of date we went twice and left immediately...its def a family resort. And partying in a city is more than 30 mins away so an hour or more in mexican traffic one way. IF YOU ARE DISABLED MENTION IT WHEN CHECKING IN. I saw so many people limping from the pool and restaurants down the long halls past buildings 3 and 4 exhausted from the heat. Its a 10 min walk to your room each time from building 3 and building 4 or farther is a 15 walk from front desk/amenities and 5 mins from middle pool. Also no elevators. So anything other than 1st floor is stairs galore.

The grounds were very well kept. Very picturesque. The restaurants were very clean and had lots of different food and choices. The fruits were awesome especially the mangos and sour sap. Also the stations where u order were very good. Like the crepes and seafood pastas etc. Overall I really enjoyed the buffet and the French alacart was amazing

We stayed at this hotel a couple of years ago but on the "family" side of the resort. This time we upgraded to the adults only side. We had a special restaurant for breakfast where everything was made to order. The lounge was wonderful serving food and top shelf liquor. The rooms were spacious and comfortable. We now feel that upgrading no matter what the resort is worth the added cost to really enjoy a vacation. The only negative was the seaweed on the beach but it is happening to a number of islands as well. I checked online and there is a website that tracks the seaweed blooms in the Caribbean. There are people out all day long at this hotel cleaning up the beach. The pools are wonderful, especially the one for the adult only.

Beautiful,lush grounds. Amazing service. Way more seaweed than expected but they work all day to clean it up, therefore beach was not great & only a small part of the resort is good for swimming. Rooms were very comfortable.

Our second stay at a Now Resort and was excellent. Previous stay was Now Amber in Puerto Vallarta. Staff, grounds and restaurants all excellent. Only downside was amount of seaweed. Nothing they can do to stop that but there must be a quicker way of cleaning it up every morning.

the grounds were very well manicured, beautiful pools and beach views, staff did a great job of keeping the beach free of seaweed and very well manicured food was very enjoyable and was of great quality - portion sizes small in a la carte restaurants but you could order as much of anything as you would want. the buffets had plenty of selection and you would be hard pressed to not be able to find something you like even if you are a very picky eater. staff very friendly and courteous and you were never pressured to tip although based on the excellent service it was appropriate to do so often the rooms were kept very clean and luxurious with refreshments replaced daily and more often if need be

Every aspect of our experience was a 10/10. We felt very safe during our trip and the staff members were awesome! This was my girlfriend and my first trip out of canada/USA and we will definitely come back, that's a promise. Mucho garcias!!

This resort is beautiful with great ocean views. The rooms were large enough and clean. Restaurants and Buffet were above average and room service was prompt and tasty. The resort was on top of the seaweed on a regular basis as needed so the beaches were walkable and swimmable. Being close to Puerto Morelos was great and we walked there regularly in 45 minutes. The entertainment team needs some work and the evening shows were adequate. Good food, good drink, great resort overall. It was are 2nd time there.

We really enjoyed this resort. Everything is centrally located and easy to walk to. The food was excellent. The best food and wine we've had at any resort. Service was always excellent, including pool & beach service. Rooms are spacious and beds are comfortable and resort is kept clean. The only thing lacking is a quiet pool.

The Hotel is 5 star,incredibly clean,all staff incredibly friendly. The food is amazing, the grounds are impeccable! Every thing is 5 star about this resort except this year they were having a terrible time wit seaweed.

I went with high expectations for this hotel given it was a 5 star. The room was exactly like the picture, which was great. Service was good (usual nothing out of the world, great service in Mexico for sure) and the facilities looked like the pictures advertised. What I didn't like about the resort was the pool area. I didn't upgrade to the VIP section of the hotel, which they say is better. There was NEVER space available. Guests would actually wake up at 6am, leave their towels on a chair and do their thing. It was REALLY frustrating. I also wasn't too impressed with the buffet. I liked the Cafe they had. I was happy to learn that they have vegan alternatives for dairy. At the buffet, I felt a bit limited. The "freshness" of the food is what I was most looking forward to, but I wasn't too impressed with the variety. I didn't try the restaurants - but people did enjoy them. Options were limited for vegetarians really. The buffet had more. I felt that (obviously) the hotel was all about presentation vs. solid quality. The gift shop = RIDICULOUSLY expensive. $7.00 for a lighter? absolutely ridiculous. Again, the hotel was VERY lovely, really nice and clean amenities. But, I'd be just fine with a 4 star - it wasn't really what I was looking for.

Rooms were clean, spacious and modern. Loved the large walk in shower. Nice view from balcony. Grounds were clean and well maintained. Pools were clean and always fun activities going on. Not my favorite buffett restaurant I've been to but the individual restaurants were superb. Especially enjoyed the Mexican and Italian. Waiters there were extraordinary, always going above and beyond. Enjoyed the live music nightly and the special shows. We were there for a wedding and the planner (manager)was extremely professional and helpful. Everything was taken care of. I have been to nicer beaches. Very rocky bottom which we found dangerous and not much beach area but water was warm. Lots of seaweed. Overall a wonderful vacation.

This resort has excellent service, rooms, food and staff . The resort pools are great . The resort itself is far from any town so trips to town are at least an hour or so. overall great place My sons wedding was organized by hotel very well done making this day easy for bride and groom.

This was our first time in Mexico and we absolutely loved the resort and the food. The ala carte restaurants were really good. The hospitality offered is simply outstanding. The pools were great and the infinity pool was our favourite.

Lovely family resort with beautiful grounds and pools. The resort is well kept and everyone goes over and beyond to make your stay memorable. The food was outstanding and all ala carte restaurants were really good. We didn’t really eat at the buffet except for breakfast. The sparking wine that they serve at the resort is really good. The beach wasn’t so good but that was because of the seaweed. The hotel staff did their best to clean the seaweed everyday.

Hotel was excellent. Our third time to the Now Jade. Food was very good at all the restaurants. The staff were amazing again! Misheal at the pool was great. Jesus and Lourdes at breakfast were awesome too.

Our stay at this hotel was amazing ,We really felt welcomed the service was great especially Alvaro and other guys by the pool . I liked that the grounds were not so distant, I could easily travel with 2 small kids . The seaweed situation was not so pleasant, but you could still get a few hours in the morning of a nice beach . Thank you , and I'll for sure consider coming back again

Resort was beautiful. Service is was incredible. Food was the best we’ve had at an all inclusive. The resort was half empty so we were upgraded to the preferred adults only side with an ocean view suite. Only down side was the seaweed. Some days the smell was really bad. No fault of the resort. They worked hard to clean it.

Great resort, good food options, but hated that you couldn't reserve tables for large parties. We had 12 and had to wait 1-2 hours unless we went before the restaurant opened. Kids play area service was great liked that I could drop off my kids during the day. Very good staff all were friendly except one bad experience with BD travel person who dropped us back to the airport, he wasn't happy with my tip and said he didn't want it. Very rude and unprofessional.

Now Jade Riviera Cancun is one of my favourite all inclusive resort that we have ever stayed at. We had a little trouble booking in when we first got there, but ended well as they up graded us to a junior suite overlooking the ocean! The rooms are great and the variety of wonderful restaurants every night was such a treat. The staff were wonderful and so friendly.

The Now Jade was an amazing resort! The rooms were very large and clean. All the staff were very friendly and accommodating. There was a large variety of options at the buffet and restaurants to choose from. We came back a few pounds heavier from all the delicious meals! The beach was a bit rocky but there are areas that’s it not as bad and you can enter the ocean with no rocks. It was a great vacation and would recommend this resort!

Great resort with nice pools and lots of amenities. My only complaint was the beach. The beach was small with lots of seaweed. The pictures that the resort has posted on their website were misleading about the beach. The restaurants were good with lots of choices. Very good resort to take kids. The staff were excellent at the kid`s club.

Food was great, especially the buffet. While it was hard to get a lounge chair, the pools were large enough that there was lots of room. Kids enjoyed beach volleyball and sailing. Rooms were clean and spacious and the beds comfortable. Beach wasn’t great for swimming.

the grounds were kept in impeccably clean condition Food was exceptional Named brand alcohol rooms were beautiful pools were clean overall resort was very picturesque beach was stunning staff friendly and attentive

Beautiful resort, fantastic food, great service but disappointing preferred club extras. One big draw to the resort was that there was international beverages but they ran out every morning after two drinks! Also, we were unable to use a cabana for the whole trip as they were always taken (people payed staff to reserve them even though they said it wasn’t allowed) Chairs were hard to come by at the preferred pool too. The food overall was the best we’ve had at a resort and good entertainment. Beach would have been beautiful but due to high winds it was covered in seaweed ( time of yr? )

My family and I just enjoyed 7 nights at this wonderful resort. It was a beautiful resort with wonderful service. We stayed in the preferred section. The rooms were spacious and the pool was quiet. Just what we were looking for. Our only complaint was that the pool concierge reserved all the seats at the main pool. It wasn’t until the third day that we figured out to ask him for lounge chairs and the beach was a bit rocking. We would definitely would consider going back on the future.

This was my first all-inclusive experience, but it was my girlfriend's seventh, so this review includes feedback from a first-timer and someone with experience. Pros: FOOD, FOOD, FOOD. The food was the best food at any resort, ever. In some cases, better than food back home. We point this out specifically because we know that food at all-inclusive resorts, although abundant, usually isn't as good as one would expect. My girlfriend who has nearly traveled the entire world in search of the best Tiramisu, said that "Capers" (The Italian Cuisine restaurant) had the second best tiramisu outside of Italy she's ever had (there's one in our hometown in Nova Scotia that was just slightly better). The fact that the a la carte restaurants were unlimited, and first-come-first-serve basis (no reservations) practically made the buffet obsolete (more on that later). Of the four a la carte restaurants, the one we would rate the lowest was "Spice", the Chinese Cuisine restaurant, but it was still quite good. If we were able to see the teppanyaki show, or if we ordered from that menu we likely would have enjoyed it more. "Mercure", the French Cuisine restaurant was by far the best. They had a filet mignon that was (literally) worth writing home for. It was the only restaurant we went to twice for supper, but we wish we likely would have gone more if we had more time. The lunch a la carte restaurant was also awesome, "Castaways". We went there for all but two lunches when we discovered the lunch buffet was also quite good. The resort was small, which was nice, it was never over crowded, and the rooms/buildings were laid out around the restaurants and garden which were central. Everything was very easily accessed by foot (no more than a 5 minute walk from one end of the resort to the other). Everything was really clean and the facilities were very well maintained. Service was excellent. We can easily see why this is one of the highest rated resorts in the area. Cons: The doorknobs in the room were a real pain to use. It actually made getting out of the room or the bathroom difficult. I'm not sure if it was just our room or if other rooms had this issue. The lounge chairs on the beach were not very comfortable. I didn't have many complaints about them but my girlfriend indicated that they were the one of the least comfortable she's had at any resort and indicated this would likely be the biggest improvement they could make. VIP Services staff - though very friendly, they were very aggressive about getting us to sit through the presentation(s) they offered in exchange for coupons or other things. It got to the point where we would intentionally avoid the lobby to avoid interacting with these people. My girlfriend says she'd normally like to hangout in the lobby and enjoy time there so this was something that she found detrimental. Otherwise, if you don't spend much time in the lobby, then I don't think you'll have this issue.

We recently celebrated our 35th wedding anniversary at the Now Jade and we had a fabulous time. The resort is beautiful, we had a junior suite overlooking the pool and beach, and the restaurants were great. Can’t say enough about the people looking after us, the service was incredible . Special shoutout to - Moises, the pool concierge, who made sure we had everything we needed at the pool. The poolside staff who catered to us every day, especially Ivan & José, who made sure we had refreshments at all times. Ceci, pool entertainment, who stopped by to chat. Enrique at Castaways who took care of us at lunch and Leoncio & Armando at the Carnival restaurant who took care of us at breakfast. Francisco at the lobby bar. Abraham who came by every dinner to make sure everything was ok and Felix, the Manager. The highlights of our week included a romantic dinner in the garden with the 3 Tenors was fabulous, watching the Buffalo Bills game on the huge screen in the outdoor lobby, the haunted house for Halloween was incredible and our dinner in the VIP room at CinCin.

The wedding was awesome every thing was set up perfect from start to finish .We had great weather awesome food and great people who serving us did a awesome job The resort had lots of great things to do and go for long walks on the beach Beautiful rooms that were kept extremely clean

Overall beautiful resort, great beach, rooms were awesome, staff and restaurants first class. Very well maintained and spotless. Really nothing negative to say. Would definitely stay here again. well located close to airport and attractions. Staff were very friendly and attentive to everything. Great entertainment in the evenings as well.

The Now Jade Riviera lived up to everything I had expected. The junior suites were clean and up to date. We stayed in building 2 on the non preferred side and had a third floor room with a comfortable balcony and nice view above the trees. We did not use the pool because we spent most of the time on the beach. The beach was nice though a bit seaweedy, but it was cleaned off daily. There were a lot of rocks in the water In front of the resort so we walked a short distance to the beach in front of the adjoining resort when we wanted to swim in order to avoid stepping on rocks in the water. This was not as arduous as it sounds. The food was excellent and the staff very friendly. Do take lots of small bills to tip the staff. We planned one day trip off the resort to Mayan ruins and snorkelling. Unfortunately I was unable to go on this trip because I was suffering from a severe case of suspected food borne illness (cramping, vomiting, diarrhea and fever) on our fourth day at the resort. They would not refund my money for the day trip. The resort did take down the particulars of my illness when my husband went to tell them at the front desk, but no one made any effort to follow up with me to see how I was doing, nor did they send someone to clean up as promised (garbage cans and toilet - I mean I was truly severely ill) despite my husband requesting this and leaving a substantial tip. My husband and children were fortunately not affected and went on the day trip while I suffered in our room. This is the only negative experience I had - almost 48 hours of being severely ill. I had been drinking and eating very moderately and used only bottled water to brush my teeth - and all our food was from the resort - so at least an acknowledgement of my situation by the resort would have been nice. And the loss of the $103US for my share of the day trip which was booked at the resort was also disappointing. I am thankful that I recovered before having to fly home because flying in that condition would have been impossible. Other than my illness and the disappointing response to that, everything else at the resort was as we had hoped and a very pleasant experience and the staff in the restaurants provided very good service.

The Hotel (Now Jade) was very nice, friendly staff, helpful, quick to help you with anything you required. Pavilion nights: nobody bothered you trying to sell you what they may have in the booths. The shows offered were entertaining.

I stayed at the Now Jade from January 27 - February 3, 2017 in a tropical suite. Transfer to the Hotel by Nexus (Sunwing transportation company) was swift and no issue. However on the return the bus was 45 minutes late with an excuse that the originally booked bus had mechanical difficulties. We asked to be taken directly to the airport but the driver stopped at Now Sapphire and waiting another 20 minutes. First impression, the Resort was very clean and modern. Check in was quick (note the ask for a $300US deposit, not an imprint but actual charge on your credit care which is suppose to be refunded 3 days after your return). We were quickly ushered to a gentleman waiting for us to do a resort orientation. Much to our disappointment it was a sales pitch to upgrade to the preferred side, the salesperson gets a bonus/percentage if you upgrade. A firm "no" and a healthy tip solved that problem promptly, however we were called one morning in our rooms to see if we wanted a 90 minute discussion and to upgrade. Service/Staff: Outdoor lobby bar is open and airy and a view of the ocean with a beautiful warm breeze. The staff at this bar were very friendly, accommodating and pleasant. Wonderful service and staff and all services were excellent. Room services was very good as was any issues there were there within 5 minutes. Bar and beach service was excellent. Grounds: Well groomed and plush vegetation. Beach was cleaned of seaweed every day, towels were refreshed on the beach. Rooms: Spacious and very nice, kind bed and sitting area with medium sized balcony. Bathroom was gorgeous, deep jetted tub, separate shower with rain showerhead, marble floors, bidet and two sinks. The beds were very comfortable. We were located in Building 3, sufficient but would ask for Building 4 - closer to lobby, pools and restaurants. Food/Restaurants: The food was top notch. Enjoyed the restaurants (Italian, Asian fusion and Mexican). Restaurants and food were outstanding in the restaurants, buffet and pool side grill (great for burgers, hot dogs, ribs, fries, nachos etc.). Coco cafe was also excellent (get your take out coffee, cappuccino etc. here) late night snacks etc. Beach: Rocky when sitting near the centre; further to the right side for the sandy part which was the only part good for swimming; There was lots of lounge chairs till about 9-10am; there was some seat reserving but still remained lots of loungers but not as many palapas. Beach drink services was quick and very friendly. Pool; Did not use the pool at all. SMOKING: When we arrived we were told the resort was Non-smoking. We were shown a small smoking area beside the lobby essentially standing on a small roadway where the staff would smoke. We were stunned as their website does not indicate "non-smoking" nor were we informed by sunwing or our travel agent of this and it is not the norm in Mexico. We then asked (several times to different staff) where is a smoking area and we were told this was the only location. On the third day we found a bar "The Mix" and noticed ash trays everywhere so in essence you were allowed to smoke there, also found a spot outside the lobby. We were disappointed that the staff would not inform us of this when asked several times and had to find on our own. We also encountered a few other guests who were also not told about these smoking areas. I felt the resort did itself a disservice but not informing us of smoking areas, we tried to figure out their motivation and the only conclusion we could reach was that they did not want to look their tip by sending us to another part of the resort. It is a beautiful resort with amazing food but I would not return to this resort

The resort was good. I had to change my room as I was facing a swamp and it smelled really bad. They changed my room after few calls but it was a hassle. Overall the food was OK nothing spectacular. The staff truly tried to provide good service. They did not let my 15 year old son to a restaurant becasue he did not have long pants. Overall I had a good time.

Location - Its close enough to the airport for taxi cost about $30 US one way. Food - Restaurants were all very good, especially the surf and turf special at the french rest. Pools - The resort was very full in the first week of december and pool side lounge chairs were hard to get if you weren't up early on the 'family side". The preferred side has an adults only pool where lounge chairs were much easier to get. Staff - All staff were friendly and courteous and genuinely appreciative when tipped. Rooms - were spacious and very clean (oceanview - non-preferred side) . The beds were very comfortable. Friends had a preferred room with balcony jacuzzi. This room was very large, with nicer ammenities and also very clean. Booking tip - Book preferred when you book your vacation on line when its only a few bucks more than non preferred. If you wait until at the resort check-in desk to upgrade to preferred... its around $400 more for the week and too expensive. If crowded, you'll want access to the preferred pool and the rooms are very nice. I noticed when booking that some preferred rooms were actually cheaper than non-preferred on trip central. Wish I had booked preferred then. The entertainmnet was was as good as it gets in the Mayan. In my mind, this is a four and half to five star resort but the narrow beach took away from the quality of walks that could have made my holiday much more enjoybale. They work hard to remove the smelly seaweed every day. Too Bad there isn't enough beach for beach volleyball and other activities ... but they played volleyball on the roof on a tennis court. I was told that recent stormy weather caused the beach to become narrower than it once was.

The Jade Riviera Cancun is a beautiful resort. Friendly staff, clean rooms, good restaurants and no problems. Lots to do on site and the concierge was super helpful with off-site entertainment, eg golf, snorkeling trips and excursions to Playa Del Carmen etc. I only wish I could stay longer.

The grounds were well kept and were constantly being maintained by staff. Staff very friendly and always wanting to make sure your stay was outstanding. The pool area was large and pool service was exceptional. All the restaurants very good with the Hibachi restaurant our favourite. The entertainment team did a great job and got guests involved. We had a very enjoyable stay.

Staff was amazing kind helpful. Hotel is beautiful, our room was in the 900 block which is right beside the adult pool. We really liked the preferred club very nice light snacks, drinks and coffee. Family pool was busy and louder but lots of activity to keep,you amused. It was so nice not to get up at 6 am to try to find a chair, there was always lots around. One very unexpected charge was ,as soon as we walked in they charged our card $300 damage charge immediately, which i think the agent should have informed us about! This was not given back until after check out. It's very slippery grounds,I slipped my first day and saw numerous people thru the week slipping. Although our agent said she was there she was unaware of a lot of things.

The resort was clean and well staffed, the room was good but not great, the bathroom had mould on the tile and was starting to show age, not the same quality as my past experience at the Dreams Tulum. The food was excellent and the waiters were fantastic. The grounds were in excellent shape and the beach areas well groomed and looked after, the beach and ocean was good except for low tide where there was an excessive amount of seaweed but not at the hotels control. No towel card policy which was nice and the bars and waiters in the pool area were quick and checked in regularly. The hotel evening events were ok, the fire show was great. Same vendors 3 time in a week selling the same old stuff.Hotel shops were expensive like everywhere but cheaper than I expected. $12 US for a bag of Lays chips...yikes. Overall a nice hotel but far from a 5*

The service was impeccable, restaurants, buffet were above expectations. Our room was very comfortable. If you needed anything the staff was prompt and genuinely friendly. Room service arrived exactly when they said it would. Pools and beach were well maintained and service was excellent. You wanted for nothing at this resort!

We went to the Now Jade April 11 2016 and it was so nice. The food was great. Service was great and the beach was amazing. I'd definitely go again!! We brought our kids 6 and 8 and there was plenty for them to do.

Our trip to Mexico to Now Jade was the first time in 25 years that we have been able to get away. We went with another family making it a group of 14 and we had a fantastic time. The Food was fantastic in all restaurants and the staff were so friendly and very quick to react. The rooms are a great size and always cleaned well. It was never an issue getting beach chairs for our big group, the ocean was nice and warm and the pool was a great temperature and always well maintained. We really enjoyed ourselves and honestly cannot think of anything negative to say. Highey recommend Now Jade

Food was excellent, wide variety of fruits, vegetables, meats/fish, breads and desserts. Many activities. service was great. Room were clean and spacious. Our server Ivan was always available, he was great!

The resort was absolutely Beautiful, Very Safe, food was plenty and lots, alacarte's were very good, rooms were very modern, clean and spacious. No waiting for drinks,meals. Pool chairs were plentiful with towels on hand, very good idea. All our accommodations were as requested. Entertainment was good, great SuperBowl party outdoors and lobby area with big screen TV's and outdoor cabana's. Front desk service was very friendly and helpful, upon check in and check out, front desk staff contirague assisted us with our flight confirmation and seating upon departure and printed out our boarding passes. Resort is a moderate size with everything in walking distance, staff were very nice and cheerful, Tomas and Ricordo, pool waiters were very accomadating, cheerful and great service, maids cleaned rooms daily,had a GREAT time and were close to our other friends. Only downfall, pools could have been warmer, but outdoor temperature was cool at night. Would recommend this resort and come back as several people on resort were returning vacationers. A great vacation and memories, all was more than we expected. Will recommend to our friends / family for future vacations.

AS THIS WAS OUR 5TH TIME AT THIS RESORT, I CANNOT SAY ENOUGH ABOUT IT... EVERYTHING WAS AS USUAL, GREAT.. HOPING TO BE UPGRADED TO THE PREFERRED SECTION, I WAS A LITTLE DISAPPOINTED IN THE ADDED COST WHICH WAS MORE THAN I WAS QUOTED, BUT STILL WORTH THE EXTRA MONEY.

Good food - no reservations needed and never waited for a table. A la carte dinners every night. Nice room, comfortable bed. Free wifi all over the resort and international calls. Nice pool area with friendly staff.

Great resort. Rooms are big and very comfortable. Overall we had a great vacation. The food was good, great buffet but the menus in the restaurants was very similar but it's not any reason not to go to this resort. Love that you don't make reservations for dinner you can just show up to any of them. One of the better beaches we have been to in Mexico. Which is not really known for its beaches.

Hotel was very good, although under renovations did not present any problems. Food was amazing, staff was very helpful and friendly, rom we had was near beach and very nice and cleanliness was excellent. Beach was good although great deal of seaweed, however staff did tremendous job keeping cleaned up. Overall had great time and would recommend this resort.

Lots to do at the resort. The staff works hard to have activities going on all the time. The 2 shows we watched was excellent. The food was excellent everywhere even the Buffett. Liked that you didn't have to book a la carts. The service was excellent even when you didn't tipped. Even room service was included. Wifi and long distance calling to US and canada was free. This place is truly all inclusive resort. Only down fall was the beach was weedy but they do rake it up every day.

We had a great vacation and enjoyed the resort. We travelled with our 1.5 year old son, and while the resort is not geared directly at families, it was family friendly enough to make us comfortable, and there were lots of families with kids there. There were high chairs at all restaurants, and a small children’s wading pool that the kids loved to splash in. A few odds and ends of toys were around the pool, of varying quality and availability. A kids menu was on offer at all restaurants, although you often had to know to ask for the selections - usually pasta with butter or tomato sauce, chicken nuggets, burger, cheese pizza, or cheese quesadilla. My son also loved the balloon animals that the servers at the poolside restaurant Castaways would make for him at lunch time. He was too young for the kids club, which is for 3 and over, but the kids looked like they were having fun on the trampoline each day. Service was universally good throughout the resort. Wait staff were excellent, quick service for both drinks on the beach and in restaurants, housekeeping was very good and accommodating to our napping toddler’s schedule, check-in and front desk service also very quick and helpful. We particularly enjoyed not having to deal with towel cards or restaurant reservations - and because we were usually dining early at 5:30 or 6, we never had to wait for a table. We also enjoyed the free wifi. We did end up upgrading to the Preferred building after our first night. The regular rooms are lovely for couples, but have an odd sunken living room with two steps and no railing. After watching our son climb up and down with terror and fall several times on the marble floor, we decided to upgrade to a preferred room which had a flat layout and also a door separating the bedroom and living area. The upgrade to a tropical view room on the second floor was $40 a night, which we felt was worth it (oceanview would have been $60). These rooms are close to the adults only pool, and a little further from the family pool and main beach area, but the resort is well laid out and from end to end only about a 5 minute walk, so not a big deal. We enjoyed access to the Preferred Lounge as well, to get snacks throughout the day, coffee, milk for my son, and my husband enjoyed the self-serve top shelf liquors. We also enjoyed the jacuzzi on the balcony - went in with our swimsuits on as there is not a lot of privacy, but it was a nice way to end the day. Floors were very slippery, and we had to be quite careful, particularly after coming out of the shower and around the pool deck. Food was quite good throughout the resort. Breakfast buffet excellent, lunch service by the pool was good (loved the fish tacos, and the fresh chips and guacamole) and dinner at the Italian, French and Mexican was good. Even the buffet at dinner was surprisingly good, and I am not usually a buffet person. We liked being able to get snacks and coffee at the coffee shop throughout the day, and room service was decent, although not speedy. Before arriving, I was most concerned about the beach, because we love to swim in the ocean and I had read some negative reviews. However, the beach was great! Yes, there are some areas with rocks, but there are also long stretches of white sand that are easy to walk in. And there is a bit of coral off the shore so you can do a bit of snorkeling which is fun - we also took the snorkeling tour, which picks you up off the beach and takes you by boat 15 min to a national marine park where there is an amazing reef for snorkeling (an hour for $50 per person). And yes, we did experience the huge seaweed accumulation on the beach, but, this is the ocean! There is seaweed. And sometimes, based on weather conditions, this seaweed washes up on shore. The staff worked hard to clear it and within three days, the beautiful white sand beach was back. We sat on the beach every day, and did have to snatch up chairs at breakfast time because there were a lot of people reserving them, but we also saw staff bringing down more chairs to the beach on request. Overall, we had a fabulous time on our vacation and were sorry to have to go home at the end of the week. We have travelled to several other resorts in the Mayan Riviera, and the Now Jade compared well to any of them. I would recommend it without hesitation if you are looking for a good resort experience for a good value.

Met in the lobby with champaign, driven to out beautiful spacious room and from there experienced delicious food (twice not hot) in both the restaurants and the buffet. There was entertainment, movies, theme nights and exercise classes. The service on the beach was surprisingly efficient with the only real complaint being the weather, which was out of the resorts abilities to control.

The variety of food was great with lots of varieties to choose from. The staff are friendly and helpful. Well kept resort, beach clean and welcoming. Large variety of activities for the whole family. Nightly shows for family entertainment Able to dine at other resorts. Rooms are spacious with a sperate toilet area, Jacuzzi tub and rain shower. A sitting area with TV private balcony overlooking the ocean or the court yard.

Now Jade was a very enjoyable experience for my wife, myself and our 17 year old son. They had an excellent scuba dive service onsite. There was additional charge for this of course, but Voyteck the instructor, was excellent and did an exceptional job certifying my son (I'm making this observation as an experienced diver). The beach is best for swimming and body surfing (not great for snorkling) but not so rough as to be frightening. Our room was on the "jungle side" and it was nice to look out at the forest, but the flies and mosquitos made sitting out after dusk difficult. The food on the resort was as good as I've experienced at an all inclusive and the service from the entire staff was amazing. I'm not typically one to participate in resort "daily activities" but I found myself joining in at Now Jade because they were fun, the staff were entertaining, and the resort wasn't so large as to make it too much of an effort to join in. I would definitely recommend the resort and will likely return.