Staff was unaware of the menu options and dietary guidelines. I almost fell Ill because wrong dishes were served which had all ingredients which I was allergic to. I had to personally inspect the dish. Staff didn’t know anything.Most of the bartenders were rude. Felt out of place since we didn’t know Spanish. Felt discriminated. Room service was extremely poor. Orders were didn’t delivered all night. Butlers at our building was never available. Over all trip was disappointing.

I would not recommend this resort, the food was cold at buffet restaurant and terrible at the Italian restaurant, the only decent restaurant was the Chinese restaurant where they cook the food in front of you and The Grill restaurant by the pool, the entertainment was boring and pathetic except for the shows that they had in the lobby, the entertainment crew were rude and there white party was a joke which they had at the soccer field, they should have had one at the TRS which was closer for the guests and the MOSQUITOES were terrible they were everywhere even in the rooms, the maids were excellent and very nice, the butlers were useless, Jaime the nice man who drove the carts was a sweetheart and very nice but in general it was a terrible resort

We spent 2 amazing weeks at this resort from April 25 to May 9, we are a couple in our early 60's, everything about this resort was amazing, food, rooms and service were some of the best we have ever experienced at any of our Caribbean destinations. Our butler Jean was excellent and catered to our every need, Angela and Stephanie at Helios were amazing and always looked after us when we arrived, the bartenders and waitresses were very attentive and always had a smile. Never a long wait for a shuttle and the drivers were always friendly and polite, overall a great experience and we will definitely return.

We loved the TRS Turquesa Resort. The rooms were lovely and all of them have their own pool which we especially loved. The food was great at all of restaurants. The main buffet is amazing with so much variety, but it was a bit busy and noisy for us, because it is the main buffet for the other hotels on the property as well, so we mainly went to the buffet at Turquesa. We didn't know going in that the property would be as large as it is, but because we were in TRS Turquesa which is the Adult Only Hotel, we could retreat to a more quiet atmosphere which is what we liked. Our only complaint was that there wasn't much entertainment in the evenings. There was a singer or a piano player in the lobby, but it didn't really provide the set up for a romantic evening of dancing. Otherwise, everything was wonderful and it was especially great having our own butler to book dinners and call the shuttle for us. Our butler was Nancy, and she was just incredible!

All aspects of the hotel were very good - cleanliness, food, rooms, staff and support. Sargassum / seaweed was plentiful on the beach, cleanup crews struggled to keep up. May be due to prevailing winds for the winter season (Dec 2025).

From the moment we arrived , everything was perfect. We were a group of ten, 5 swimout rooms. Without even asking g were were all placed next to each other. Amazing! Our rooms were gorgeous, fully stocked and so comfortable. We met our amazing butler Joanna, and all i can say is thank you my dear, you made our vacation so wonderful. Golf cart guys were always available with just a text, and so friendly.. food and drinks were excellent. The young man who stocked our room, Javier, was a highlight of our trip. He brought us whatever we needed and with a smile and laughter to melt your heart. Will I return, you bet I will and I can’t wait! Thank you to everyone at the TRS turquesa, and see you soon

My family and I had a wonderful time at this resort, I’m sure we will return in the future, they could use some extra attention with the public washrooms at all the connecting resorts. I absolutely loved how clean the pool was at our walkout room

Everything was fantastic from check in to check out ! Staff amazing , rooms were beautiful! Great service from butlers to drivers , cleaning service , waitresses , bartenders pool staff ! We had swim up room and was amazing Great food great service great friends Cant wait to go back Highly recommend

This was our 15th trip back to this resort, almost all of them booked with trip Central. Nicole Deforest makes sure everything is just right for us. The resort welcome desk with flawless check in as usual. We went right to our room and enjoyed exceptional service for the entire week the front desk, the butlers, the servers, the graders in the bar staff were excellent.

Everything was excellent. Once again the rooms are clean. The staff were amazing and the grounds are impeccable. We will return for our 15th trip this coming September. The main lobby is a wonderful place to wind down in the evening.. the Chic Cabaret is well worth it, RSP contribution we all always get a swim up room

This was me and my partners first all inclusive vacation. And we has such a good time! Very clean and relaxing, food was great! The staff were very friendly and helpful to answer any questions and provided us what we needed

We are seasoned travelers to this resort and we find it suits our tastes for a vacation, nice swim up room, lovely beach to walk on and it gives total relaxation. Upon arrival at your room you are greeted by a Butler who gives you a rundown of things you need to know. Will show you the Apps to use especially the Palladium one which gives you all the restaurants that are available showing you the menu for each -Highly recommends that you do this right away and sit down with the Butler and and make your reservations. Our Butler Service was outstanding - hats off to Victor who was pleasant and made every effort to make our stay one to remember. Excellent attention to detail and made a point to show interest . The other Butler (didn't get her name) was just as good as well. Very attentive The grounds of this resort are immaculate - lovely to walk around and enjoy the flowering bushes - just the total ambience gives you a lift for total relaxation Our room was well kept, very clean and well maintained and the housekeeping staff was very good as well as the night staff for turn downs. We had ample towels. No complaints. The fridge was stocked every day with want we requested There are all types of activities that are posted each day.......They have a Casino which is fun that we went to almost every night after dinner. We met some great people and had lots of fun. In the Swim-Up Pool area - there is bar that will serve you all types of liquor and specialty drinks - so convenient Plus they have introduced a "Food Truck" that features hamburgers and hot dogs - nice touch if you are not wanting to go to the Helios or Capricho or the Grill for lunch - it was a great gathering place to chat with other vacationers TRS has 5 restaurants on the property, but you can also reserve at the other resorts as well. Capricho - we tend to have breakfast and lunch here - it is buffet style but a huge variety of food for everyone's tastes - lovely breads, omelets, fruits and cheese, cold meats, lovely desserts etc. Testrizone - this is a new one for us and was during the evening hours where the menu was varied - Pizzas - quite good, Pasta - Ravioli was excellent and the grouper was outstanding La Boehem (French) - has been updated in decor which was nice and the food choices were very good depending on what is your preference Kuscko - Asian - if you like sushi - one of the best we have eaten- their 'starts" & appetizers were tasty Helios - we went for dinner - lovely atmosphere by the beach and the food was good especially the soup The other restaurants - Bamboo - it was really crowded and busy when we went - but the Salad bar was well presented and tasty - the staff we were not impressed with or the main course El Eldorao - a total disappointment - the salad bar is sub par - this restaurant is old and very tired - it definitely needs to be revamped and upgraded in decor and also their menu - we were not impressed at all but my husband said the steak was good Our recommendation is that you leave tips for the waiters, cleaning staff, butler and bartenders - they really appreciate the gesture and have a tendency to remember you and you will note the difference of service. It is nice to see their smiles of "thank you" from them As mentioned before, we have been here many times, and have seen changes for the good and some are questionable. Having said that, we will be returning. We had some hiccups, any resort has them, nothing is perfect. But was nice that they were resolved quickly.

Great food, service and staff. Enjoyed the swim up Jr suite. Quiet area. Beach is stunning. Kept clean. Meals at Helios: priceless with that ocean view. Carts for the asking although I managed walking too. Surprise birthday cake and room decorated.

Loved the quality of the food and top shelf liquor available. Attention to detail is everything here, we stayed in a swim up room in 57 building at the back of the resort and enjoyed having our own private patio. Our group felt the Chic Caberet was definitely not worth the price and do not recommend it. The restaurants were fantastic and the selection at the buffet is amazing. The beach and pools were cleaned every day, our Butler “Cesar” went above and beyond making my mom’s birthday day special by decorating her door and room. Beach chair holding game is the only downside at this resort

This hotel is truly beautiful, the beach is great, super clean. Pools are busy, but quiet pools are so nice if you just want to relax, daybeds and palapas with lounges were always available(what a treat!) throughout the day. Food was pretty good so missed the mark. Generally good but the servers could learn a little English and just basic hospitality. Rooms were very nice, king size beds that were fairly comfortable. In general a great spot for an adult only retreat.

Arrived at the hotel after a long travel day and reception was average. Checked in, room not ready so directed us to where we could have some lunch which was at Helios. Yes they wanted us to talk to the people in green, but we said not interested, thank you and went to lunch. Yes they try to approach you as you walk through the lobby throughout our stay, but we just said no thank you. Helios lunch was ok, not much left as it was at the end of the open time. Got into our room just after lunch. Met our butler MIguel (and informed us there would be Cesar, Chris and Oscar that would also be around). Miguel booked our first two ala cartes then Cesar booked the rest. We were in building 52, top floor with a view of the pool and ocean from afar. The room was a good size, and very clean. Robe and slippers and well stocked fridge, as well as large bottle of water every day. Room was cleaned every day (turned down night time service as we did not need it even though it was available.) We had breakfast and lunch at Helios and Capricho. Great variety and selection of food. Overall, the restaurants provided a nice atmosphere and variety of menu options. We at at Helios (best steak and chicken) as well as dinner at Tentazione (italian - good), Kusko (definitley different food), La Adelita (mexican - really good). Cesar had booked our other ala cartes but unfortunately my husband caught a bit of a bug and we were unable to go so we hit Las Torres (the buffet restaurant - opened at 6:30) The selection of food was excellent. My husband and I had no complaints about the food at all. Bars were good however if you ask for your premium liquor they will give it to you, otherwise you get lower level liquour. When you got the good liquor, drinks were amazing. Faierny (sorry for spelling) at main bar was super nice and made our drinks to perfection. Spent time at the big pool as well as the smaller pool by the swim up rooms. All staff were friendly and accomodated when we needed something. Never had any issue with beach towels. We would put our towels on our chair by 7, go for our walk, have breakfast then sit by pool. Never spent time on beach, but it was crowded with lots of chairs. Did alot of walking on the beach. Alot of little shops and were hounded every day but we just ignored them and they left us alone. Played pickle ball a couple of mornings. Nice courts, just very hot. TRS is attached to the other Palladium hotels, which give you alot of options of restaurants, bars etc. We never had any issues getting a shuttle over or back. We were able to walk to most locations. The shops were nice over at the grand palladium. On our second last day, as I was not feeling well, Oscar was able to secure a cab for our ride to the airport the next day (as I did not want to wait for the Air Canada shuttle). He was super nice and made sure he was there in the lobby waiting to load us. It was greatly appreciated. The few issues we had related to water. Low water pressure one day for a few hours, no water for a couple of minutes the next day, and no toilet water for a few hours on another day (considering not feeling well, a bit of a problem). Went to front desk about toilet issue and all they said they've been having issues. No apologies, no we are working on it so that was disappointing. Our last night, had a huge rainstorm and found a leak in our room right next to our bed, mentioned to them the next morning on check out, again no apology. Last problem was our outside hall faced a strip of stores, and on the Sunday, music blared until 2 in the morning. Overall, considering the few issues we had, we would have no problem in returning to the resort

This hotel was very well kept for the most part and most of the staff were wonderful and kind. Our room was the furthest away (building 58) and paralleled a busy road and neighbourhood. All day and night we heard motorcycles and cars racing down the road with loud booming music. Each night we heard loud rap music pounding from houses and a lot of loud (liquid filled) talking. We would have asked to be moved but this was not the worst part of our stay. They have 1 coffee shop and it opens at 10:30AM and closes at 6:30PM! This is the only place you can get cappuccino or pastries, room service does not offer either of these. You can’t order a coffee or tea or even pastries after 11am from room service. We do not drink alcohol so this was my worst nightmare! We only lasted 3 days, our last straw was going to the buffet for dinner and realizing the ONLY buffet available was in the all ages part of the resort which meant we had to take golf cart to buffet and sit with families and kids. Most people go on holiday to adult only resorts to avoid this. There are NO other options. The day we were leaving, I fell really hard in my room because the air conditioner vent on the ceiling was leaking all over the tile floor (the pictures would shock you). On our second day we learned we could get a cappuccino from the main bar in the lobby (remember, we are at far end of resort) so we walked up to get one and stood at the bar (which had no patrons, only about 6 people working behind all talking to each other and ignoring us standing there), that is, until we pulled out a $5 bill. Even then it was sub-par service and hospitality at best. We don’t expect a red carpet and are pretty down to earth and friendly but that was ridiculous. We called Trip Central asking if we could move hotels and were told (VERY nicely) to call Air Transat as they had put the package together. We called Air Transat and they said we could NOT change hotels as we had already left Canada. How does that make sense???? How would I know if the hotel I had booked I would have issue’s with prior to arriving? We ended up booking another hotel, paying for private transfer and paying for balance of stay which cost us another $4,000.00. Then the day before our departure, we realized how late our flight was and the new hotel required us to checkout by noon. This meant we would be sitting in limbo for 5 hours before our ride to airport. We checked Air Transat online to see if any earlier flights and they had seats available! We called Air Transat asking if we could switch to earlier flight (which would have been a win for them because they could sell our later flight ticket at a higher cost), once again, Air Transat said no! This is a joke now, I was furious! So after sitting for hours before heading to airport, we get charged $100 US for 2kg overweight…. Interesting because we did not purchase anything and it was the same weight as it was when we left, minus the floaters we left behind and whatever we used. Heaven forbid you question it, they don’t speak English. We have been to punta cana 4 times this year alone and have always stayed at Bahia Principe Ambar but wanted to give TRS Turquesa a shot because we had heard good things. NEVER again. In fact, I don’t think we will return to DR anytime soon because of this nightmare. I’ve veered off, I apologize but please know, Air Transat Vacations will do nothing to help you, the Punta Cana airport is getting worse everyday and TRS Turquesa is not what they advertise at all. Beware, Air Transat Vacations can not be modified in ANY WAY once you leave your country, regardless of the reason and will do nothing to help, assist or compensate you.

Everything was amazing. The whole resort was very clean and very well maintained. Our room was big. comfortable and the mini bar was restocked daily. The food, drinks, entertainment and beach were beyond our expectations.

The room was tired and in need of a re-fresh. The curtains around the bed were mildewed on arrival and we had to ask for them to be removed and cleaned. Turndown service was only provided on one night of our stay. The music and entertainment in all of the venues was too loud - even when just playing music you could not carry on a conversation in Helios. The food was average at best, and repetitive across all of their outlets. The massages were not worth the money and not provided by staff with appropriate training. We had a couples massage and it was clear that my masseur was playing follow the leader with the colleague who was massaging my husband. All in all, we paid a premium for this stay, and it was not worth it. I am certain there must be much better options for the price.

The hotel was ok at best. You can tell that it is an older hotel. Our patio door didn't lock (we were on the first floor) and was very hard to open and close. Half of the time our key fobs didn't work so we had to go to the lobby to reset. The first three days, we didn't have cold water, you will burn yourself taking a hot shower. One day we asked our butler to make a reservation for four people to one of the restaurants for our second last day, they made it for two, so we never got the chance to eat there. I had requested first floor because I cannot do stairs and was not aware that they didn't have elevators when we booked 10 months prior, they put me on the third floor and I refused the room. Had to pay extra $350 to get a room on the first floor.

Actual adult section not overly big ,but most of the decent restaurants were over at paladium area , shuttle will take u . Resort is beautiful and well kept , loads of pools n bars , def drinks were top shelf but the buffet was limited although u could order off menu , smart phone to scan it . Language was an issue as too many front line services didn’t understand English well . Prob 50% of guests were Spanish speaking , making it less likely to get more English speaking workers , I’d recommend this resort , but be prepared to walk a distance from pool/garden view rooms

TRS Turquesa is a well established resort that is perfect for a vacation if you want excitement or a quiet relaxing time. This was not our first time and we noticed that they have done a lot of upgrading to the resort and also to the rooms and beach areas. We like a swim up which is what we enjoy the most. The Butler Service is very accommodating to the needs of their guests. Hats off to Claudio and other butlers. All staff are friendly, pleasant and you can see that they enjoy want they do. The grounds are immaculate and beautifully landscaped and you can see there is a pride in their work.. You are able to enjoy 4 eating areas in the this Adult Only resort, but you also have the opportunity to enjoy it at least 10 more restaurants with varied menus to choose from with reservations plus a variety of different styled Bars. You also can enjoy Spa treatments, Gym, a Casino, Live Entertainment, and a Dinner Cabaret plus some sport areas. We will be booking again in the future.

First off I want to say 10/10 for relaxation, luxury, and amazing staff. The grounds and pools were well kept and clean, even though it is an older resort, they keep it up. Everyone tried hard and were very friendly. I would go back to this resort time and time again. This is by far the nicest resort I've ever been to. We upgraded to a swim up room when we got to the resort and I highly recommend doing that. The staff couldn't do enough for you and should all be commended, very lovely people, we felt very taken care of, just like family.

I go on tropical vacations for 1. Beach 2. Food/drinks 3. Nightlife So I will review those things. Food: the food is not michelin star quality but that's not what I expected anyway. I always found something I liked and if you didn't like your meal, they happily replace it with another. The octopus was exceptionally delicious. The Italian restaurant Portofino was yummy. I enjoyed the grill at the beach. It has the best burger you might ever taste, amazing grilled chicken (thighs not breasts yay) and the homemade nacho chips n cheese were soooo good. Beach: I think Negril 7 mile beach is a 10/10 and I haven't found another one I like as much. The beach here is nice...beautiful color/warm water/white sand, but it gets deep very quickly, is windy and wavy with a bit of an undertow and not conducive to floating and relaxing in. There are no fish or ocean life to interact with. I therefore would give the beach here a 6.5/10. Cocktails: The red wine here is superb, when compared to other all inclusives I've stayed at. It's Spanish, robust, somewhat heavy and tasty. The cocktails at the beach were very good, especially the Coco Loco which is basically a creamy coconut slurpee with rum and then cinnamon sprinkled on it. Nightlife: This is where we struggled a bit. The first night we had an amazing fun time at Hemingway (the nightclub on the Palladium resort). A lively Latin singer , then a great DJ playing mainstream music from all eras. The 2nd night we had a blast at Helios beach party. But after that, we couldn't find anything super fun there. Hemingway was either overrun with teens with a DJ playing their type of music and/or the live entertainer was lacklustre. They had silent discos on 2 nights but come on, this is entertainment for 8 yr olds. Most nights we couldn't find anywhere to dance to non-Latin music anywhere on the Palladium property which was disappointing. Overall we enjoyed our stay and the service was good/personable. We lucked out with perfect weather for the week. The resort is quite close to the airport so no time wasted traveling to and from.

We enjoyed our stay at the TRS Turquesa in Punta Cana. From the check in to the check out, we were well taken care off at all time. Very friendly staff, they were attentive to our well being and happiness.

I was very impressed with the resort, except for two negatives. The facility is spacious, well maintained and clean. As part of the Grand Palladium chain, all facilities in 3 adjacent properties were available for our use with endless choices for meals, a la carte restaurants and buffets. Each building has it own butlers who were most attentive to helping guests. Making reservations for a la carte restaurants was very easy, on line or with the butler. I liked the latest technology of the electronic key in my wrist band and the download of the Q code for instant information of all services including restaurant menus. Entertainment in the main theatre was professional with ample other local party type and other activities. There were ample chaises available in busier as well as very in quiet areas. Staffing was abundant and obviously very well trained, polite, and attentive. Shuttle service was excellent. Negatives include lack of vegetarian options in several a la carte restaurants. As a mixed family group, carnivores and vegetarians, this was a problem. Secondly wait staff at Adelitas was horrible. I had to literally stand up and approach wait staff to get service. Because of these two negatives I would rate resort as 3 1/2 stars instead of 5.

This review is for the people who’ve booked at the TRS turquesa resort, these are some tips from our experience last week Jan 27-feb 3rd. We’ve stayed at TRS yucatan in 2018 and these are some differences from its sister resort. We are not active travellers outside of North America and these sun destination trips every few years are a big luxury for us. When we purchased a $2500CAD ‘5 star’ AI resort we expected it to be top of the line level service in every way. TRS Turquesa resort is overall great but it is generously a maximum 4.5 star resort in comparison to other countries/islands. Many small details are overlooked which is unfortunate as the buildings and grounds have the capacity to be 5 star if managed and staffed a bit better in key areas like the restaurants and security. We stayed in the old buildings 50-52, room 5138. Bring Dominican pesos, get them from your bank about a month before your trip. We brought US dollars but the exchange rate for us Canadians is brutal! The staff prefer US$ but pesos go way farther if you’re leaving the resort. If you book with sunwing there’s an extra hidden fee of $20US/person when leaving the country. Sunwing didn’t have in flight movies (even though there’s screens) or alcohol for sale any longer on board either of our flights from/to Hamilton yhm. Avoid the palladium travel club people in teal shirts at all costs, if then con you by saying ‘go for a tour around the resort and receive 2 free 30 min massages’ it is a lie-do not show up for the appointment! they will waste a whole morning of your trip while they try to sell you on their travel club and not give you an actual tour of the whole resort that you need. The tour is of their club and a lot of it is you sitting by yourselves twiddling your thumbs waiting on them. It’s extremely uncomfortable, learn from our mistake! Ask a cart guy or butler for a tour of the resort instead. Anyone who approaches you on the beach is generally a professional con artist very skilled at lying. There will be people who say they work for the trs hotel and will significantly undercut the hotel’s excursions (in the lobby), these people are 100% liars! Beware and please learn from our mistakes😣 We fell for ‘a 2 hour snorkelling trip in the Caribbean Sea’ they took us about 5 min south of the resort to snorkel and when I said no we are supposed to go to the Caribbean side, they took us only 15 min south still within the Atlantic near the dolphinarium and there was no fish to be found, it was not at all what we agreed to. It cost $180US for 4 of us and only lasted 1 hour. Huge mistake, be sober when buying anything - the hotel has tons of water activities included, have your butler walk you to the people who can set you up who actually work for trs/palladium. Security needs to be improved to protect guests I think from the people on the beach. you’ll be okay knowing this info. Anyone who approaches you on the beach, highly recommend ignoring them. Music plays from 8am to midnight or sometimes 1-2am depending on the party at the IO main pool and secret pool. If you don’t want the party vibe literally every waking hour, upgrade to the buildings with swim ups in the rear section of the TRS resort which does not have constant noise. Some rooms in buildings 50-52 do not have wifi due to the stairwells blocking signal which means the tv also has no content. You may want to bring or download alternate entertainment. The pop activities are amazing! Try to do as many as you can and don’t miss the paint and wine night! The rooms were okay, we didn’t have wifi or tv content but the most notable thing about our room 5138 was the motion sensor facing the bed made a click noise whenever we moved so during the night it was detrimental to our sleep so we covered it for our stay. It didn’t affect anything so I’m not sure why they are there. Of the two robes, one was not useable as it was missing the tie-string. Also the air conditioning is not adjustable, the room is very cold around 19-20 degrees. Bring your own hair shampoo/conditioner, theirs are greasy. We had the same brand name products at trs yucatan and we loved them but at trs turquesa we couldn’t use them for more than 1 wash in a row. Our hair dryer was con-air but didn’t turn on/work. Use the safe. It has instructions that don’t make sense they reference a # symbol but there’s no button for that. Ask your butler for help if you can’t figure it out. The butlers were not actively interested in helping plan our activities/restaurants and they let us decide our own activities and approach them instead at this trs. The whatsapp information is great, get the app for the daily activities list. We had a very difficult time getting responses on concerns from our butler like the wifi and also the resort’s activities like the archery and included water activities like snorkeling. We were told different information by different staff many times trying to find answers. Ultimately we ended up not being able to do the archery at this resort due to lack of staff attending the sports centre desk. The mini put course is in disrepair. Have your butler walk you to what you’re looking for if you’re having a hard time getting accurate info. At trs yucatan there were activities staff that walked around everywhere asking when we were ready to go on the catamaran etc it was very different then trs turquesa where they kind of kept a lot of the water activities hidden and instead the resort staff were trying to sell us on the spa/massages and chic show (which were included at yucatan at the time). Food quality and temps (including food handling) is not what you’re used to back home. Where trs yucatan was very close to Michelin star dining, trs turquesa is close to mainland 3 star dining. Bring pepto bismol and Imodium, sticking to foods that don’t need refrigeration at the buffets will help with standing dairy/meat products and avoiding spiced foods will help with the overuse of msg at this resort. Check your meats are fully cooked before eating, we were served uncooked chicken more than once. If you’re going to trs, we don’t recommend booking the non-trs restaurants except sumptuori*, we couldn’t get a reservation at that one due to very limited availability but it looked really cool! La paisana was horrendous for both food quality and service, we received raw chicken and the service was awful we arrived at 6:15 and didn’t get our main courses until 8:30… brutal! Do not order sweetbread. The restaurant menus overall could be improved by having hard copies available (no one wants to carry their phone everywhere) and by detailing descriptions better. Portions could be smaller across the board for lunch and dinners. Like at Capricho I had tenderloin and received two full steaks on my plate plus the sides so it was way too much. Hiring a few quality chefs would really help this resort sort out these minor issues! Ordering food and drinks was often a surprise it wasn’t always what we ordered. If they don’t have the ingredients they don’t tell you or say anything they just surprise you with something else. Beef tacos turned into a hamburger, a Bellini turned into a pineapple mimosa, the ‘surprise chocolate sphere with lime coolis’ came out as a chocolate cake rectangle lol. I recommend use some caution going to this resort with allergies. The magic show is great, go approx 30 min. early to get a seat, there’s a bar there in the theatre so get a drink too for the show. We didn’t go to the chic show since the food wasn’t for us (primarily seafood without alternate options) and we’ve seen it for free in Mexico at trs yucatan where it was a perfect experience. Look up the menu ahead and also there’s coupons in the book provided at check-in! There’s also coupons for the escape room and spa, we used them on the hydrotherapy area to go into the hot tub as all other pools were cold in January/February. do the mud mask for sunburns even if you dont have a sunburn it’s great! Don’t be surprised if there are kids in the adults section at the secret pool. Don’t yell at the staff if you travel here and can’t speak Spanish. the number of English people who were frustrated with the language barrier and thought yelling their English words louder was interesting. 🤨😔 the staff were all very gracious. At the end of your trip there will also be people working at the PUJ airport that will grab your bags before you can, even when you say no/protest they won’t let go until you tip or make it weird. Generally beware of people. Don’t let these tips concern you, it’s still a great resort away from home. Have fun, use your sober brain and hope these notes help you be better prepared and avoid some of the mistakes we made. As soon as you notice something is off about a situation or something is not right in your room, ask your butler for their help. We spent approximately 300$US on tips at this resort for great service for 7 days. Our trip cost $2500CAD each person for 7 days from Hamilton yhm on sunwing via tripcentral. We feel since the services advertised were not provided (especially the room wifi as well as most water activities and the archery) we slightly overpaid for this resort. You’re better prepared than we were for your trip! Enjoy the beautiful bavaro beach and the wonderful staf! 😊🛫☀️🌴🥂🏝️🐠

Excellent meals. Rooms very clean. Grounds were impeccable. Transportation to and from airport was reliable. The Sunwing representative, Rafael, at the resort was awesome. The chef, Pablo, and staff at Helio's restaurant were the best! The entertainment in the restaurants was fantastic, especially Carlos the guitarist. Francis Fernandez, the Bell Boy, was the best. He always had a beautiful smile and was so eager to help us out.

The resort was beautiful with well manicured trees, bushes and flowers. The restaurants were clean, food was delicious and the beverages were great. Public washrooms were clean and well maintained. Accommodations and room services were exceptional. The resort workers were so happy, friendly and helpful if we needed anything.

The hotel is ok. No more. If you encounter problems, the guest service is the worst. They will give you the run around. The food is ok. The service at the restaurant hotel is poor. We will not return to that hotel.

This hotel is a 4 no where near a 5 rooms extremely dated broken drawers paint splatter all over outside pool tiles missing from swim up grounds are beautiful staff friendly was very disappointing with food

Swim up rooms are very peaceful and quiet. The bed was super comfortable. Some of the food was excellent. Beautiful landscaping. Felt very safe. Everything was clean. Butler's were very helpful. Great vacation.

I would recommend this adults only resort. The grounds are beautiful, numerous restaurants to choose from, 2 larger pools plus the pools off the swim-up rooms. The rooms are huge and we are provided with wrist band keys. So convenient. Of course, no resort is perfect. I do not recommend the sports bar to eat, only to watch a game. The buffets have a hard time keeping the food hot, or even warm. If you are looking for nightly entertainment, this isn't the place for you, unless you like mellow sounds. Overall, I would return.

TRS is the place to stay if you want clean, beautiful rooms, grounds are very well kept and the food is amazing at the a la carts. Staff really make your stay safe and fun. The beach was a little disappointing all along the resorts but there was some good areas to get in to enjoy the ocean. If you have food allergy's then this is the place to go, lots of assortment

10/10! Great service, perfect location with all the amenities one could ask for! Endless amounts of options when it comes to food (either buffet or a la cart) on the resort plus access to the rest of palladium hotels!! Wish I stayed longer

A beautiful resort. Staff were very friendly and helpful. Food , drinks and service were excellent. Very clean and well maintained property. Being able to dine at the other 3 resorts gave many options for dining and places to explore. Highly recommend a swim up room.

Everything was great from the weather, to the suite, to the butler service. The problem lies with the ambushing of guests at check in for the rewards program. A waste of time that was never even resolved by an offer. It is a scar on an otherwise fantastic vacation. This should be told to customers when they inquire about the resort. I would recommend with the caveat.

Unfortunately, while we made the best of our vacation we were somewhat disappointed. Our room was nice, although I didn't really like the open concept idea and not having a dresser or at least some drawers. The food was okay, lots of different restaurants to choose from along with the buffets, however, food was served lukewarm, not always as ordered, and in most cases took along time. Service in restaurants was slow, and the language barrier sometimes very difficult. The entertainment guys were great, very friendly and not pushy, we looked forward to seeing them everyday. Karina was lovely always had a table for us ready, even before we were in the buffet, she could she us walking up or in line. Our server in the Steak House, not Kiki but something like that, was great! We were a little concerned with people walking around in the buffet without wearing masks either properly or at all. We are in the midst of a pandemic! I would also, say if someone is saving a seat at the pool or at the beach, it should be monitored and if they haven't shown up to use it after a couple of hours it should be made available to others. Very inconsiderate to save a chair for 8 hours and not use it at all during that time. Pool had quite a bit of algae around some of the corners.

TRS Turquesa is a great resort. I never wanted for anything. My Wife & I with our 4 friends that all travelled together had a great trip. The staff was attentive and met every need. The only caveat about this trip was that I emailed our travel agent twice and got no response. I also know I left at least one voice mail and also got no response. This was disappointing to say the least. I will likely go back to my regular travel agent and not use Trip Central for my next booking in the spring.

The Rooms are very nice we had a swim up only down fall not much privacy in the shower and washroom area when you step out of shower you are open to all in the room and toilet you can here all, the e-butler says there is Canadian Club for your room to be honest only place you could get it was at Hemmingway's after 6:30 in evening other then that the room was fine. All restaurant's were good Mexican was a little iffy, barbeque at beach was awesome We got roped into vacation club presentation beware when guy or girl in lobby say it's only 30 minutes tops it was over 3 hrs and then interrogation at the end when we said we we're not interested and the gifts they promised they reneged on we only 2 t-shirts and a beach bag that smelled so be aware if you agree The staff in the hotel blocks are very nice, made my birthday special with a cake and bubbly

This resort was hands down the best we have ever been to. From our swim up room, to the beach, to the food, to the service it was all top notch. The service though... we literally felt like royalty our entire vacation. Everyone we encountered was friendly and helpful. We can’t wait to go back!

The TRS Turquesa is a beautiful resort! The rooms were very nice and clean. We had a swim up in building 54 (near the back but only 3 minute walk to the lobby). The only downside to the room I found was the shower. Good pressure and heat but I didn’t like that there was only a wand vs shower head in ceiling. The service everywhere was great except we found the pool bar (in middle of pool) was very slow. Food was very good. We are vegan so I knew we’d be limited for options, but they actually catered to us very well. It would be nice if items were labelled better at the buffet (or if they had a vegan section – maybe one day :) ) The Indian restaurant was yummy (the chef came to our table to discuss what vegan dishes we could have, that was nice!) Italian resto was good as well, yummy wood oven pizzas. We checked out CHIC Cabaret show – definitely worth seeing, very fun! I believe bookings after 2019 guests have to pay $20 ( it’s more if you are not TRS hotel – not sure it’s worth more than $20 though) This was our first time at TRS and we will definitely go back!

We have been to Punta Cana 4 times and this is best place we have stayed. The level of service and the attention to detail was exceptional. A la carte options for all meals. Walkable but shuttles available. No reservations needed for any Turquesa Restaurant. Butler service. 24 hour room service. We will definitely return.

Everything about this adult-only destination was perfect. My wife and I had an amazing stay. Food was great. Service was great. The beach is breathtaking. We highly recommend to anyone looking for a place to relax and unwind.

We absolutely loved our stay at TRS Turquesa! Very clean and well maintained resort. Staff were amazing and food was made with love. Everything was well organized and detailed so we felt comfortable and confident with our entire stay. This was our first trip down south so we didn't know what to expect however our trip advisor with Trip central always clarified with us. We would book with trip central again.

Hotel grounds beautiful and well maintained. We had a swim out room and loved it. Our room was clean but could use some paint, updating and had a few maintenance issues. Food to us was not the best but we always found something to eat. Italian and the steak house El Dorado were very disappointing. A large number of staff spoke english which was a plus. The staff all very friendly, always smiling and service was great. Our butler Jennifer was the best It was our 23 Anniversary and she looked after all our requests and needs. If you are looking for a relaxing holiday this is the place for you. If you are looking for more of a party atmosphere it's not. Would we return probably.

Grounds were fantastic, beaches are clean and we spent most days at a cabana. Luckily the last day we were there a lot of seaweed washed up on the beach. Once the seaweed washed up on the beach it takes at least a day for the front-end loader to clear it away. Resort Pools are very clean and there are a lot of pools around the buildings. Spa was very nice and the food there I found the best for snacks and small breakfast. The large group we went with really liked it as well. The gym was great and convenient. Great selection of restaurants on the resort. I found the food to be ok. Transportation around the large resort is convenient and fast.

The resort is beautiful and part of a larger connected of series of properties within the Grand Palladium area. TRS is the nicest part and is adults only. It is nice. The staff were very enthusiastic in pouring drinks. There are some things which are difficult to forgive. The men's restrooms often had empty or broken soap dispensers. I had a stomach bug, hard to know if that was related but gross regardless. Some of our meals at restaurants were unreasonably slow. One took the better part of three hours.

We have had 8 stays so far at TRS and we totally love it. Its our favourite. We planned almost all of them through TripCentral. Nicole DeForest, our agent, was beyond awesome to assist us and our friends that came along with us. Highly recommend. Tesa and Kevin B

What an amazing time our group had. The pools, food and service was some of the best. The bartenders at building 57 were over the top. A big thanks to our butler Bismery, she went out of here way to take care of all of us. Always greeted with a smile and took care of any needs or issues we had. Should be Butler of the year!!

It was very clean .. we stayed on the adult side and our butlers desmarie and Caroline and King Kong were all so accommodating!!! We had a large group and all had swim out rooms... with a bar right beside it ... we spent slot of time there ... our room was very well set up .. although it did have a little water leak but just kept a towel down there ... always remember you are in a 3rd world country .... all and all we enjoyed it .. I have been to this property twice and will explore different ones in the future !!!!

Over all we had a great time, we went with a group of 7 couples. The swim up pool to our room was a nice treat and having a bar next to the pool made it very nice . The butler service was very nice with friendly staff. It was also very nice to have room service at any time. The food and drinks were generally good. The beach was was very good with all sand with lots of it. As for the down falls... the first two days were hit or miss when trying to get hot water.

1st The palladium is a very nice resort. Friendly people. a good choice of restaurant. Famous landscaping Excellent transportation within the resort. Gorgeous beaches as far as we can see Beautiful large room 2nd The Melia the same opportunities as above + the use of catamaran On both resorts, the night show need some improvement Overall great vacation & only 4hrs flight ! And again thanks to Mrs Janet Merrill of Tripcentral for looking after us, before, while &after the trip. to make sure everything went all right + smooth transition between those 2 resorts.

To start with the positives, all staff were friendly, especially the bar staff and the drinks were of premium quality. I went with friends and had a fun time. However, food was mainly cold and of not good quality and the service in some of the restaurants was bad or at least hit and miss from one day to the next. Rooms were old and worn, chipped furniture, mold in showers, filthy toilet door and bathtub, rusty bathroom fixtures and the mattress was awful, very uncomfortable to sleep on. The staff try, they try hard, but do not deliver. It took 6 days and numerous requests to various staff (and tips) to get wine glasses in our room, just to have them taken away again the next day and not replaced. Oddly the parties we went with had wine glasses in their room upon arrival. Some room features that were promised to be in the room, were just not. No 4 bottles of alcohol etc etc. Not a bad plce, but nowhere near a 5 star and not worth the money.

The TRS Turquesa is a beautiful resort. The grounds are neatly manicured and trimmed on a daily basis. All the public areas are very clean. The rooms are really well cleaned and we were surprised to even see the public washrooms so clean with the traffic of people at the resort. It is the first time in a resort that we see the washrooms close to the pool and beach that clean. The maids came twice a day to clean our room and then prepare it for the evening. The employees such as waiters, butlers, etc, that we dealt with were very polite and always ready to help. One day, the WiFi of the hotel was not working and one of the animator allowed us to use his phone to do our check in for our flight the following day. The air conditioning was very cold in our rooms but we were able to control it since we each had an individual control. We heard that in other resorts the guests were not able to control the air conditioning. There are several pools available to the guests and a beautiful beach, so everyone was scattered throughout so we did not have the feeling that it was packed. There are several palapas available for those who want some shades at the beach and at the main pool. We could walk a long distance along the beach and see various resorts. They were no weeds in the water. The resort gave us the opportunity to dine in the other restaurants part of the Grand Palladium (GP) Group, so we had lots of variety. We did not have to reserve for the restaurants at the Turquesa but we had to reserve for the restaurants included in the GP Group. Our favorite restaurant was the Japanese Sumptuori, they were really generous with their food. Our second best restaurant was the El Dorado Steak House, the steaks were delicious. However, the beef in the other restaurants are not recommended since they are not tender and the meat is fat. There was a grill close to the beach so we could eat outside and still enjoy the sun. There was also a restaurant really close to the beach. Our favorite buffet was the Behique due to the variety of the food, warm food and quieter place than the other big buffet place. In some restaurants, we felt that the food was not warm enough and sometime overcooked. We were not bothered by any Travellers Club Sellers. We were asked only once to attend a session and we refused and they did not bother us after. This resort is very close to the airport; it took approx. 15-20 minutes with the shuttle to get to the resort from the airport. We would definitely go back to this hotel. There were some activities for those who wanted to participate and they were not too loud. We were able to rest and relax at the Turquesa.

We stayed at Royal Suites Turquesa for a week in February. The place is lovely, food is good, but the people are not as friendly as was expected or experienced in other countries. Checking in and checking out should have been filmed for resort educational purposes on how not to do things.

Wow...where do i start! This resort is awesome. It was our second time here. We stayed for 10 days with a group of freinds! I want to give special recognition to my butler Yajaira and her team. Sandi and the team at the evening pool bar! And my maid Teresa Yan, who kept our room spotless and confortable. A typical day: Morning a la carte breakfast on the beach patio with a magnificent view of the ocean, with live music in the background. Wander down to the beach, easy to find chairs. The beach is clean, lots of palm trees and cabanas to sit under. Waiters bring you drinks! Wifi reception is great. Lunch time you wander back up to the pool. They served fresh grilled meats, fish (highly recomend the grouper) lobsters, shrimp, calamari...salades. you can bring your plate of food back to the beach and eat it. Later in the afternoon, they have live entertainment in the pool. So while you get ready for dinner, you can listen to amazing musicians play music while floating around on a platform in the pool. The blues rock guitarist was the best! Dinners were amazing! My butler Yajaira booked everything for us. BTW ..Yajaira is amazing. You are lucky if you are staying in block 52. We had champagne and bubble baths waiting as a surprise! Then we wander into the main lobby to enjoy a cocktail before dinner. OMG..oh my god! Try the the gin and tonic with cucumber! Delicious! Or the chocolate or expresso martinis. Best restaurant was Eldorado! Jose our server made it the best experience during our stay. The tomahawk steaks at Caprichi were amazing too! Late evenings at the pool bar! THE BEST! Sandi and guys were amazing. They keep the drinks coming and make the best shots...always freindly! Cant say enough about how hard Sandi and the guys work to ensure everyone is happy and having a good time. We met a lot of great people at the pool bar at night. Good times! Cant wait to go back! See you soon!

Well we’re do I begin from the moment we arrived at the resort we were welcomed with drinks and was checked in fast. We went up to our room witch was fantastic fruit tray wine in bucket. Our conceige was amazing she went above and beyond for us. She filled our tub with flowers bubbles candles and champagne fantastic place to go.

The TRS Turquesa Palladium in Punta Cana was the best holiday we have ever had. We had room 5245 and it looks onto the main pool. The room was beautiful, with the only problem being some days we had no hot water in the shower. The King bed was very comfortable and housekeeping had the room cleaned before lunch. Service was supper good and the food at Helios was so good. I would definitely go back to this resort.

Rooms were very clean, towels were always fresh. Our butler randy was excellent, anything we needed he made sure we received it. The food was exceptional, any type of drink the bartenders could make. This was the second trip to this resort for us (2016). We noticed many improvements. Our suggestion would be to add a tuck in the hotel. we were surprised that we had a problem exchanging money. We found that some of the younger staff found English difficult to understand. All in all we had a wonderful vacation.

Beautiful resort, delicious food and friendly staff. All was perfection. Place was recommended by Jean at trip central and it was the perfect place and vacation for us. Comfy beds, clean rooms. Would go back for sure.

-Hotel grounds really great -Buffet and food 7/10, not bad, but could be better -Got a stomach bug from food or water and spent 3 days of the trip in a local hospital -Beach was 5 out of ten; pretty narrow and no sports on the beach. Seaweed build up on the beach was out of control (not swimmable) -Service was outstanding from our Butler Laura -Swim up pool was amazing -Drinks high end -Entertainment lacking

We had a great stay at the Turquesa. Rooms at block 58. Positive: The rooms are big and clean. The minibar is replenish as per your needs however you will have to ask every day. The pools in area 59-58 are really amazing, clean and relaxing. Great secret pool area too. Food is good and plentiful. People are friendly and welcoming. Sport Center is awesome with plenty of activities to do. check out the Sports bar too that is open 24hrs. Great place to watch sports and eat. Negative: Sharks from the Travel Club that hunt you down like crazy for you to sit with them and buy. This is truly annoying. Entertainment at night is a bit lame. List of activities to do or entertainment at night is not really advertised. Beach is full of algae. A bit noisy in the afternoon at time since our room area is next to a dumpster or working site.

We booked a Royal Junior Suite and I emailed the resort with a request to be near the beach and on a lower level (knee problem with stairs). I got room 5011 which is on the bottom floor of building 50 with a nice view of the main pool, very convenient to both the pool and beach. Room had a comfy king bed, deep jacuzzi in room, separate (very large) shower. nice balcony with 2 wooden chairs with pad and table. We could hear the music from the pool area from the balcony which was great, but not from the room when the balcony doors were closed. Resort was very clean and well maintained. The beach at this resort is beautiful and goes on for miles. There was very little seaweed while we were there, really nice beach for walking and swimming. There is wait service on the beach for both drinks and food. We saw people ordering things from Helios menu and getting them delivered to their lounger. We didn't do this because we like to take a break from the beach or pool at lunch. The pool area is very nice as well and has shaded tables and chairs as well as loungers and huts. The pool bar stays open quite late and has music, so this is an alternative to going to the lobby or the other sections. At night the pool changes colour from blue, green, red, violet etc. very pretty to watch. We really liked that we had the option of ordering from a menu at breakfast, lunch and dinner at both the beach club (Helios) and the gourmet restaurant (Capricho). Both of these restaurants had beautiful (well shaded) outdoor sections as well as indoor - Helios with a view of the beach and ocean, Capricho more a garden setting. During the morning Helios often had live entertainment - violin or saxophone and the rest of the time nice electronic type music which could be hear on the beach area as well. In the evening there was live entertainment on a stage shared by the outdoor sections of Capricho and La Boheme. We went to Helios (favourite thing on menu was crab cakes - which we ordered on several occasions), Capricho (lunch menu changes everyday, plus has a small but very nice buffet as well), Kusko (wonderful Teriyaki Salmon), La Boheme (went twice favourites were French Onion Soup, Cheese Fondue and the Cafe Paris Lobster), Bhogali (delicious Lamb Roghan Josh), Las Torres(wanted to try the main Palace buffet at dinner) and Bohio (once to try the Palace lunch buffet near the beach). We found the food and service to be really good in all of these. We also had the use of all the facilities of the other resorts at the Palladium complex, so we could check out the live entertainment in the other lobbies and their restaurants/bars, but we tended to stay mostly in the TRS Turquesa section because we felt that the quality and service was better and things were more convenient to our room. We really enjoyed our stay and I wouldn't hesitate to return or recommend it to anyone.

this was our 7th time back here, we love the swim up rooms, very quiet and relaxing. from the minute we arrived we were looked after, bell boys all excellent. Dionisio, front desk manager was excellent as usual. our butler Charlie, excellent as well...bar staff at bar near swim ups had great staff Esmerelda and Camille. lobby bar staff Jonathan and Frank really went out of their way to make us feel welcome. Helios, the new restaurant ,was excellent, especially at breakfast and supper. Felix and Leonel at the beach were very good. the grounds are kept immaculate. the Spa and gym facilities are top notch overall this is a great resort, lots to do and see or just relax

If we said that our honeymoon at the Grand Palladium Turquesa Punta Cana was anything short of terrible would be kind. We bought an all inclusive package that cost over $6,100Cdn for a 5 star, adults only resort. It was our honeymoon so we opted to spend more for what we presumed to be a better resort. I had been to Punta Cana a handful of times, and the Dominican Republic approximately a dozen times. I have stayed at 3 star, 4 star, and 5 star resorts. Sadly, the service we received at this 5 star resort on what is supposed to be your most memorable vacation was worse than any other resort I have stayed at in the Dominican, or otherwise. The nice thing about the resort is that we had our own concierge, but that's where the good service ended. First, most people we interacted with did not speak English. My husband only speaks English, I spent the majority of our trip being his own private interpreter. Second, despite speaking Spanish fluently (it is my first language) I would ask questions in Spanish and not get answers to my question. For example, "que es este ingrediente?" Respuesta "Es un ingrediente". Or in English, when asking "what is this ingredient?" Response "It's an ingredient". This was actually a conversation I had with one of the servers. Thirdly, I have dietary restrictions that only allow me to have all natural drinks. I would ask for a "banana con leche" or Banana milkshake and was told I was unable to get what I was requesting. Having been to a dozen all inclusives before I had never encountered being told they could not mix milk, with banana for me. At no point in the first week was it explained to us that only one bar in the entire resort could meet my requests which is upsetting because I paid for an all inclusive experience and I could not for the first week get the drink I was ordering. Fourth, I found out the only way I could have a drink my way was to go to the spa bar, which we did not know was included in our package. So if I have a dietary need, obviously the only solution was to tell me to go elsewhere rather than finding a better solution that would allow me to drink at the bar closest to me. Fifth, we were not informed by Air Transat or the staff at Grand Palladium that we had an orientation to attend the first morning of our visit that could have clarified some of our miscommunications about the resort. Sixth, scents (perfumes, or strong odours) affect my health. Unfortunately, the lobby had such a strong smell to it, that I could not go in. Same is true for the disco. The difficulty with the lobby however, was that apparently that was the connection to the ocean. I constantly had to walk through the lobby just to get to the pool and ocean, until we found other ways around it. Thereby flaring up health issues for myself. Seven, upon our arrival they tried to up-sell us, disguising it as an upgrade for this being our honeymoon. It was not apparent from the conversation at first that they meant we would have to pay for the upgrade. It originally sounded like they were upgrading us because it was our honeymoon. Eight, there was a distinctive treatment between us and others at the same resort who looked older. This was especially true at bars and restaurants. Most of the time we were ignored. Waiters often overlooked us. Did not give us water, coffee, and when I asked in Spanish politely was given attitude. Nine, we were often forgotten about. This was clear when we went to the steakhouse. A few of us were seated at the same time. Everyone else seated at the same time as us were given menus. I had to ask our waiter for menus. He realized we were the only ones without one, so he brought us one. Everyone else got their own menus, but we were made to share, which is quite difficult when you are seated across your partner. Thankfully the menu was in Spanish on one side, and English the other, so we were able to manage. That same night, since it had been quite a while since speaking to our server we got up to go get appetizers from the buffet a few feet from our table. Our invisibility to staff was clearly solidified when we turned around to see our table being picked up and moved to make a table for a bigger group. When we approached the staff they laughed it off and said it was their mistake. This would have been more so an excuse had we not been the table each staff member had to pass by to get to their section of tables. Ten, our orders were either suggestions or just plain forgotten. There was more than one occasion where we did not receive what we ordered, but rather what we can only anticipate they believed we should have. It is unclear why they wrote our orders down at all, if everything we told them was made wrong, or not given to us at all. Eleven, it got to the point where the sit down, 5 star restaurant associated with our hotel would just plain ignore us. So much so that we started timing how long it would take the waiter to give us water (which often did not occur even when we asked for it) and take our order. We sat down, took out a timer after a while of waiting and noticing the waiters assisting the tables all around us but not us. Interestingly, it took at least 10 minutes before a waiter came to take our order. When we pointed this out politely, the waiter was extremely rude to us. So much so we started going to the buffet at the 4 star hotel next door because at least there we could serve ourselves. Twelve, often our water and/or coffee we ordered at the beginning of the meal (when we managed to get a waiter's attention) would not arrive until the end of our meal. Thirteen, no one could answer questions about ingredients in the food. We went to the French restaurant one night, and it took asking 3 people before we got an answer. Thankfully, that night the manager took it upon himself to ensure there was something I could eat. I was sick more than half the trip and apparently trying to get anything I could eat was a feat. All I wanted was rice and bread and mint tea but this was apparently unavailable for some reason. The manager at this restaurant was the first and almost only person the entire trip that tried to work with me to have something I could eat. He even summoned the chef to speak with us. Fourteen, we tried to do room service a few times because of how ill I was. The food was really unappetizing and the quality was terrible. Fifteen, there was a butler door in our room for room service. Now being on our honeymoon (highlighted by a sash on our door) and having a swim up room meant that the idea is that with the butler door when you order room service they are supposed to leave it in the little area, and light up the red light to let us know it arrived. Instead room service would only bang on the door incessantly, and if you didn't answer they would call us, even though the light worked perfectly fine. They proceeded to wake me up one of the days I hadn't slept all night and had finally just fallen asleep despite being in severe pain. We can only assume that this was their way of trying to get a tip. Sixteen, room service would mess up our entire order. For example, there was one day where I hadn't slept all night because I was in excruciating pain. My husband ordered room service for breakfast. He asked for toasted bread and mint tea with hot water. What was given to us was rolls of bread. Not toasted, not heated, no mint tea. For this however they knocked down our door. For lunch we told the concierge our problems with room service so they ordered for us. We asked for myself who could barely walk, hot water (we gave up asking for mint tea), bread (we gave up on asking it be toasted), rice, and the concierge suggested chicken broth. What came with our order was no bread, no rice, no hot water, and some sort of tomato soup with veggies and such in it. They pounded our door for a tip on that delivery too. Seventeen, from the beginning of our stay our toilet acted up. It continued to do so for the entirety of our trip. We told them the first day, it seemed they had fixed it but alas that was not the case. Over the course of the time we spent in our room our sink wouldn't drain, our jacuzzi tub was loose, our shower head would fall down constantly, and our tub started having a bad odour. Eighteen, we told people the entire trip it was our honeymoon. The only person who did anything was a waiter at the Indian restaurant whose first response was, "why didn't you tell someone, we could have done something". To which I replied with "we did". So he undertook to make it a more special evening, designing a very pretty table with flowers and champagne. Nineteen, despite being sick and telling people at each restaurant or buffet almost no accommodations were made to ensure that I could eat the food. Instead most of the time my needs were ignored and instead my orders were suggestion. It was amazing how difficult it was to get plain rice to help me get better faster. Twenty, despite asking several different servers different questions about the menu or food items. Most of them were rude or had no idea what was on their menus. This made it difficult to eat for the two weeks were at this hotel. Twenty one, the excursion we bought off the Hotels Extra guy selling in the hotel lobby was very misleading. Twenty two, the first day we were left a gift tag at our door stating that they had a gift for us in the lobby. We went to the lobby, despite the smell, to try and pick it up. Apparently it was a sales pitch because we spoke to an agent that set up an appointment for us the next day. So the next day we went to see him, he had told us that we should not speak to anyone else, but we could not find him. After waiting for him for quite a while, someone offered to take his place. We were in our swimsuits because it was the middle of the day and we were at a beach resort. The person taking his place told me that she was going to take us on a tour of the resort, but that I had to go put on clothes before she could do so. We then found out that the gift that we had shown up to claim was only provided after completing the entire resort tour. Twenty three, about four days before our departure I was finally able better enough to make a complaint to the resort staff. Up until then we couldn't complain because of my condition and the fact that my husband does not speak Spanish. We asked to speak to a manager. The manager, Ronny Avila, Gerente Habitaciones Royal "Room Division Manager" came to speak to us, and after we gave him our list of complaints he said he had to talk to his supervisor to see what he could do for us to compensate us for all our troubles. He promised to have an answer for us by evening, or morning at the latest. The next afternoon my husband went to investigate (as I couldn't be in the lobby) and there still was not a reply. The next evening when we returned from the horrible excursion we had purchased through the hotel the concierge told us what we were being offered. Either we could have a couple's massage or a candlelight dinner on the beach to compensate. We were not interested in either option but suggested the dinner would be the better of the two options. Twenty four, when we chose between the two options presented to us they tried to get us sign a contract that did not make any sense. My husband and I are both lawyers, we understood what the contract was trying to accomplish, it was trying to get us to take this compensation to waive any liability the resort had for its less than 5 star service while engaging us in a gag clause. We are ethical people and despite knowing that it was an unenforceable contract, we did not wish to sign anything for a dinner that we didn't want in the first place. When we told this to the concierge, he told us that that would mean we would get no compensation. To which we replied that we knew this, because a dinner on the beach really is not much in the way of compensation when the entire two week experience had been so terrible. Twenty five, the next day we found a trip advisor agent, Charlie, and told him our difficulties. Later that day we were contacted by the Manager's superior Almudena Mosteiro Mun/oz, Asistente Director Adjunto Habitaciones "Assistant Director". When we told her everything we had been put through at her hotel she was shocked. She had also not been contacted by Ronny about how to compensate us, and indicated to us that what was offered to us is normal any time there is a complaint, that Ronny did not need her permission to take such a step, and that she was glad we did not take the compensation. As she put it, it was not compensation enough for everything we had been put through. All in all, we couldn't eat almost anything at the resort without getting sick. Anything we ordered was a suggestion and rarely did we get what we asked for. We couldn't get vital information to help us get better. It appears we were lied to by the Manager, Ronny. Air Transat almost forgot us at the hotel. Nothing about this experience screams 5 star. Had we paid half the price and gone to another lower star resort we probably would have gotten better service. All in all, between Air Transat, the Grand Palladium, and the Hotel Extras excursion no part of the honeymoon was a positive memory. We spent so much money to go here for a pleasant experience and we couldn't wait to come back home so I could get bread, rice, and people who at least didn't scoff or give me attitude each time we ordered. All that to say that there are a few employees that were extremely nice, reasonable and helped make our most memorable trip at least tolerable. We cannot under good conscience ever recommend this hotel to anyone, and in fact did not sign the gag clause for just that reason. Thank you for ruining the trip we've looked forward to our entire lives!!!

All staff were very friendly. A bit of a language barrier with some. Great pools but didn’t see any hot tubs which would have been nice. Food was amazing and so much to choose from. Fruit was fresh. The premium alchohol was an added bonus! Was nice to find snacks and beverages in fridge at no extra cost. My only complaint would have to be that our room smelled quite musty and there must have been smokers in either side of us because the cigarette smell was awful. I think they should have separate areas of rooms for smokers so the non smokers can be comfortable.

We really enjoyed the Royal Suites Turquesa. The staff were very kind and helpful . We enjoyed our comfortable room, the pools, the fabulous food and walks along the beach and beauty of it all ! Thankyou for arranging !

Excellent facilities (gym, spa, restaurants, bars, rooms, etc.), very clean, excellent food. This was our 2nd visit and 4th to a Palladium chain. The majority of staff were friendly and very responsive. Reception staff in the RST lobby however were quite impersonal... little eye contact, appeared to have some difficulty understanding English and provided minimal information in response to questions. Upon arrival we were greeted with cold, wet towels and reception staff who treated us as numbers rather than guests. This was different than our first visit when we truly felt welcomed as part of the RST family. Also, for both visits, menu service in the Royal Suites dining room was extremely slow and in this case, the food was cold. Great value for the price... but room for improvement!

We just returned from this beautiful resort! Beach was amazing, warm water, white sand. There are several pools, all beautiful. Food was ok overall, didn't like that we had to make reservations for dinner and could only get 6pm slots for all nights. Overall great holiday!

everything was fine, except the shows did not start until 10:15, too much construction, staff in general seemed lackluster, 3 restaurants closed, the beach could have been cleaner, travel club were a bother.

Spent 8 days at the hotel for my birthday week. When I arrived I was welcomed by the butler brought to my room where they had a banner and balloons. A great touch. The drinks room pool and food was great We had a wonderful week with sunshine and lots of activities

My husband and I spent the last week of November at the Royal Suites Turquesa. The positives... The resort fit right into what we were looking for. Although part of the larger Palladium Hotel Chain, we found the Royal Suites to be a more intimate setting. We stayed in the main building which was only three stories and similar buildings surrounded the main pool area. We found the resort not to be too busy so there was always lots of lounging room by the pool or on the beach. The resort was clean and well maintained and the staff very friendly and attentive. There is a great lobby which was busy in the evening with live music and very popular with the guests. The not so positive: When we first arrived were given a room that appeared not to have been used recently and certainly wasn't checked thoroughly before we arrived. The WiFi wasnt working, the phone wasnt hooked up (infact it was an empty shell) and operating, there was no hot water and the location of the room was right beside a very busy and noisy public road. In the end we requested another room and encountered no other issues with our room. There seemed to be alot of soliciting on the premise..... '2 for 1 Spa Deals', trying to sell Time Share Packages. To be approached once, perhaps twice during the week is fine, but it was constant and every day. When we were checking out we were about to be charged for a bottle of champagne - which we had never received! It seemed to take the front desk ages to come to the conclusion that it was an error on the part of the housekeep staff. Overall, apart from our arrival and departure, our experience at the Royal Suites Turquesa was a positive one and I believe we would consider returning.

We loved the Royal Suites. We were located directly across from the Pool Bar and a 2 minute walk to the beach. It was also a short walk to the Lobby Bar. Although we could have hopped on the train to go for lunch at the 2 restaurants reserved for the Royal guests, most times we did walk. The French restaurant was excellent and we enjoyed the small buffet of which you could also order off a small menu. We also took advantage of the large buffet down at the beach. That was very enjoyable at lunch time. Rooms were very clean and very well furnished. The pillow menu was also a bonus. A huge bonus for me was that I only received 1 bug bite over the 7 days. We would definitely return.

We stayed at The Royal Suites Turquesa in Punta Cana from Oct. 1 to 12. This was our second visit to this Resort as we stayed there about 6 years ago. We were excited to stay there again but after the first day in our room our excitement dwindled. There were several problems in our room. Most were solved within a few days except for the water dripping from the ceiling to the floor in the Toilet room and one other spot. It was from the condensation from the air conditioning but instead of just talking about it they should of done something. The one thing that was consistent was the inconsistency. The mini bar service was hit and miss (no service at all or only getting half the items) as was the nightly turn down service. The service in all of the restaurants that we visited was either good or bad and it changed from day to day. The maid did a very good job most of the time but I noticed the floor under the bed was getting dustier and dustier (I could see the dust while sitting outside looking in). Since we had a swim up room there was bar service with staff coming to our patio for our order. Sometimes there were 2 people ready to serve you but in the early afternoon there were hours when we didn’t see anyone. There were a couple of items that were consistent. The timeshare or should I say Vacation people were everywhere ready to pounce on you. We decided to attend one session when we were told what we would receive a hat, two t-shirts and each a 30 minute massage and it would only take an hour. During the presentation another hour was added so it was now up to 2 hours. After 3 hours we decided that was enough and we didn’t even hear about the prices as that would take another hour. We did get what was offered to us but we heard from another couple that they didn’t receive all of the gifts. The spa people were also everywhere wanting you to buy an expensive but very good massage. If their prices were more reasonable, I’m sure more people would have used their services. and The food on whole was good but they also had the DR spin on what the food should be like. With this spin, it was hard to try and figure out what the food was. We were to have a butler but never saw this person the entire 11 days. We also didn't see the rep from the travel agency we used since she did not show up for our meeting and we had to search for our return flight time as her book wasn't kept with all of the other travel agencies. We had a good time but I don’t think we will come back to this resort. The first time it was very good but the level of service has dropped and there are so many other great resorts to see.

This resort was horrible they didn't give us the room that we asked and paid for, we arrived on a Monday and told us that our room might be available on Tuesday This is not acceptable. I paid for that room for that day and didn't get it!!! The staff at the front desk and the manager were rude and unprofessional I am totally disappointed disgusted and furious Had I known that this was going to happen I would not have booked that resort and I'm mortified that instead of me being stressfree I was stressed out which with my health I wasn't supposed to get and avoid stress. That's why I went and they caused me to have major panic attacks!!

We stayed April 29th until May 6th 2017 and had another amazing time. Had rain the first couple of days however the sun did shine for the next 5. We always have great service and love the RST. We do eat breakfast at the Palace buffet and Marcella takes great care of us. Alex has a great team working for him. Front desk management are wonderful and Tomas is always there to assist us when we arrive. We like the Cabana Swim up rooms. A mini Paradise.

We really enjoyed our vacation at Royal Suites. Lovely swim-up room was a special treat. Great staff and all facilities were first-rate. Part of a four resort grouping so lots of choice for restaurants and activities. Nice pools and beach. Highly recommend.

Lots to do. Lots to see and lots of places to relax and enjoy the sun. We had three days of rain on our seven day trip and we still enjoyed our time. There are many covered walkways, golf carts to bring you from place to place, many restaurants and buildings to hang out in. Service was incredible and the food is endless and delicious. Any food you can think of or imagine, you could find there. Rooms were very nice, similar to a hotel in Canada. Highly recommend.

This was our first trip to the Dominican Republic. The Royal Suites by Palladium is one of four resorts on their property in Punta Cana (adjoins their resort family of The Palace, The Punta Cana and The Bavaro). The staff were amazing, the grounds were impeccable and the beach was absolutely stunning! They have a wide array of a la carte restaurants which were delicious but even the buffet was amazing and we ate there several times. They had live entertainment and shows every night if you like. If there is anything you require, the butlers are readily available to assist with any request or need you have. We experienced some excursions and spent a day at the Zentropia Spa - it was absolutely wonderful. We stayed on the third floor but would highly recommend the swim up suites - they were completely booked during our stay. The people are wonderful, we had an amazing stay with the Royal Suites and would highly recommend this resort to anyone looking for a laid back, relaxing or romantic vacation together. We can't wait to go back!!

Start off with the grounds we're clean and groomed nicely. Our room had a few things that didn't work but never complained. Pools nice , beach nice. Vendors on beach continuously bug to do excursions. Drinks were very below par. Every drink was made way to strong that u couldn't even drink and the beer isn't very good but did the job the food seem not the greatest compared to the last time we went on 2015 but again we didn't starve. Staff was always pleasant.

This was our second stay at the royal suites palladium. Everything was excellent, loved the wet area of the spa which was included with royal suites!! We had a swim out room which rocked would definitely recommend. Make sure to ask for premium booze they dont automatically serve the good stuff. Main big Buffet got repetitive stick to the royal suites buffet and make reservations at the restraunts😉 Only thing is stay away from people offering welcome breakfast and gifts unless you are looking to waste 2 or more hours hearing about time share and the cost is like 20000USD or more....

This resort was fabulous so much to see and very entertaining, clean great hospitality such an overall great experience. I would recommend this resort to all aged. I wouldn't hesitate to stay there again.

Overall the resort and vacation was great. We were able to relax, enjoy the sun and the beach. There was a few things that we were surprised. We arrived on Sunday and that same day, we went to our butler and requested to received our "à la carte" restaurant. We were told that it was quit full and the nights we wanted to go the hours were not pleasant. It was either 6pm or 9pm and the restaurants we wanted to go were full. We were told that this can be done in advance on the site of the resort, so I would recommend highly to reserve your "à la carte" restaurant before arriving at the resort. Rooms in building 50 were very updated and nice. Close to the beach, pool and lobby. Highly recommend. For the man, you are allowed to wear shorts at the restaurants in the evening with enclosed shoes. No need of long pants! Service wasn't exceptionally great. It may be because of the culture of the Dominican but I've been to different places in the Caribbean and for a 5 star adult only resort, I didn't felt that I got my money worth for it. There is room for improvement. Entertainment is not a big here. If you like shows at night, not the place. Our lobby is enclosed and very cold so never went for a drink. The other lobbies at the other Palladium resorts that you can go at anytime were great but for the nightly shows, this is a disappointment. They were too far from our resort and very late (after 10pm). Best spot on the beach. Enough chairs, towels. No need to wake up early and reserve a chair at the beach. For the pool, the one closest to the beach yes you would need to reserve a spot early but the other pool between the building 50 and lobby (this is the best one), you do not need to reserve a chair. I would recommend this resort if you are not looking for any big entertainment, just for relaxation and not more.

The hotel was nice but paid a lot of money and expected the rooms to be nicer. After first night asked for a room upgrade which they did no problem for $20 per night fee. Much better room and a view. Beds were extremely hard and asked twice if they had a mattress pad .. twice they said yes but never received one. Food at restaurants was very good. I recommend you make dinner reservations first day you are there otherwise you could have a long wait. Some restaurants don't have staff that speak English so that was a little challenging. Lots of restaurant choices. Butlers weren't on hand as mentioned in the package. Most staff were very good but some staff clearly did not like their job. Tips are included but naturally you do however pool staff seemed to disappear once they got a tip. Beaches were beautiful and they keep vendors off the beach but you step one foot off and every step you get a vendor trying to get you into their store. The grounds were well kept and always staff working on site. All in all a nice place. We will go back to Punta Cana but would not go there again. We will try another resort. Oh & stay away from the free game at the casino. That will only cost you money. Read up on gambling in PC before you do it.

Our vacation got off to a slow start as our Transat flight was delayed for several hours due to a mechanical issue with the plane. We were however pleasantly surprised on our arrival with our Junior Deluxe Suite at the Royal Suites Turquesa by Palladium. The room was spacious, clean and elegant. The room was even nicer than the photos showed. The rooms however are showing age, and we experienced several problems with our first room and had to request a different room. On our first night there, I got an electric shock from touching the vanity mirror which had a light built into it. The mirror was right beside the shower which had a door that wasn't watertight, so water would puddle on the marble floor with every shower. Had I been standing in water at the time of the shock, I might not be here typing this as it was 120v shock. The thermostat for the AC was also not working so it was either bitterly cold in the room or hot and humid if we shut if down. When we did shut it down, the condensation built up in the ceiling tiles and would later drip down into the room. The locking mechanism in the room safe was also finicky and sometimes the bolts would not slide, and might take 10 or 15 tries to get the safe locked. The DVD player also didn't work and although they promised a supply of DVD movies at the Concierge's desk for our use, there weren't any available until our 3rd day, which was when we discovered the DVD player didn't work anyway. After 3 days of working with the concierge and maintenance, without success, we asked for a new room and they did find us one and actually upgraded us into an even larger room. All of the staff were amazing. The butlers assigned to our Villas only work from 7am until 11pm but we arrived after 2am and our butler (Felix) was still there waiting for us and helped us to our room in Villa 54. The waiters and waitresses were amazing, friendly and although we only did a bit of tipping at this All inclusive resort, none of them held there hand out or lingered in the hope of getting a tip. The staff was plentiful and all were genuinely pleased to assist and make our stay pleasant. Even the bartending service on the beach was prompt and top notch. There are lots of theme restaurants like the Bohio Seafood restaurant, the Rodiziio which is Brazilian, Italian etc but our favorite was the Japanese restaurant. It was a Hitachi restaurant and our Chef "Andy" put on a wonderful show for us. There was daily security on the beach however I did not see any security on the beach after dark. We spent most our day either at the beach or the swim up bar and found the bartenders "Yanet, Cristian and Michael" were amazing. They were so friendly, polite and entertaining and made amazing cocktails. I would definitely go back to this resort. I would rate it overall as a 4 1/2. Although there were a lot of problems with our initial room, it didn't detract from our vacation as all of the staff were very accommodating and determined to make things right. One concern I have and want to send the flag out to future travelers to this Palladium resort is to use caution when purchasing bottles of their Mama Juana liquor. It's a delicious honey and rum drink and we bought a couple of bottles of it to bring home. The bottle cap has a straw hat glued over it which made it a perfect disguise to hide the fact that our bottles had been tampered with. All of our seals had been broken, the contents removed and refilled with water. These bottles can be purchased anywhere in the Dominican. I've seen them at the beach front gift shops and on our off-resort excursion but I purchased my bottle of Mama Juana rum from the gift shop in the "Supermarket" located right in our resort. So, heads up for any missing seal rings on the bottle caps. Otherwise, it was an amazing resort, the weather from Feb 4 to 11th was perfect with only a bit of rain during a couple of nights but sunny each and every day.

The beach is absolutely beautiful! We took a 45 minute walk every every morning. Delores does an amazing job serving the entire Royal beach! Although she works non-stop, on sunny days when the beach was busier she could have clearly used some help. If you have kids the water is a bit rough for them to play and would have to be very closely supervised. Lots of shade and sun available. Service is good, but language is a huge barrier. They barely speak English so do not go 'off script' as it may seem that they are rude but they simply do NOT understand. 'Butler service' was included for us. Our butler Carlos was practically non-existent! He almost seemed annoyed when we asked him if he could book our reservations at the Steakhouse-to which he responded that we could not get a reservation because ALL Americans like steak? Not sure what he meant by that?! We later learned from another vacationer that the steakhouse was first-come-first-serve - and we simply walked in. Food: We really enjoyed the French restaurant for dinner. Fondue was amazing! Brazilian restaurant was just Ok and the steakhouse was very disappointing. The seafood, Mexican, and Spanish restaurants were good. The buffets were the typical all inclusive (even the Royal buffet). There was a good selection of drinks and they were quite good! It rained on Valentine's Day, so we decided to spend a few hours at the spa and used the facilities. It's free when staying at the Royal suites. We used the hot tub, steam room, sauna, even did a 'mud bath'. Lots of beds, towels and even its own healthy snack bar. No alcoholic drinks are served there. The property is spotless. They are always sweeping and mopping.

This was our 3rd visit and it was just as wonderful as the first! The beach, staff and food were all that we expected and more. I would recommend this resort to anyone looking for a nice laid back place with a large selection of restaurants and awesome service.

Pros: location and proximity to airport. Wide variety of a la cartes restaurants. Cons: constantly bombarded by in house vendors for massages and time shares to resort. Drivers of shuttles on resort go WAY too fast in all areas of resort. In need of renovations.

The grounds were impeccable, the food was great and we had a great time! The only annoying thing that we found, was everytime we went to a restaurant, there were people trying to sell us stuff, spa, etc.

Beautiful hotel and grounds with the nicest beach - lots of palm trees and palm umbrellas for shade if wanted - the room was beautiful and very well kept by housekeeping - and having the swim up pool was a great treat! Staff were for the most part very friendly and helpful Food was typical for the Caribbean - service in the restaurants was spotty - you could be waited on by the minute or wait a long time for your table to be cleaned from the previous occupants. The resort is very spread out but the mini train was great fun - hard to get in the rain though.

The grounds were lovely. The pools were great - but it was impossible to get a spot around the main pools. The beach was wonderful and we easily found spots throughout the day. Swim up pools are awesome - and those areas allowed us to have bar service and sit in the sun on a lounger by the pool. Food was great, especially at the Royal Gourmet. There are language barriers. It's okay. We are a visiting a different country - but just be prepared if you expect staff to understand everything. We were on the second floor and above swim up pools and found it to be a wonderful spacious room.

We travelled to the Royal Suites, Jan 15 - 22, 2017. This is our second time there, first time was about 5 years ago. The grounds and beach were beautiful, and the rooms, lobby areas, and walkways were spotless. There are now 2 exclusive restaurants for the Royal Suites guests, and the food was very good at both, which included lobster, scallops, shrimp etc, and several different cuts of steaks. We also ate at the Japanese tappanyaki restaurant, which was also very good. We went to the nightly entertainment in the smaller theater and it was very good, then to the lobby bar at the Royal Suites. The entertainment there was more of a piano type bar scene, but very good. The bartenders, Juan and Mabel could make any drink you could think of, and were very attentive and friendly. I don't think I have had that good service at any other resort. If I had any negatives for our trip, it was that you had to get up at 5:15am - 5:30am to put a towel down on the chairs and palapa hut to reserve it, before they were taken. If you went to the pool or beach after 6:00am, all of the chairs were reserved, even though there are signs that you couldn't do this. Some people reserved spots around the pool and beach, and moved back and forth throughout the day, taking up 2 spaces. Over all, we think that this was one of the best trips we have ever had.

Jennifer was extremely helpful in our decision making. We couldn't decide which resort to stay in and were getting side tracked by all the TripAdvisor reviews (from poor to excellent) So it was nice to talk with an actual person, and get an opinion from a professional. She was a joy to talk with, and was very quick to reply when I had follow up questions. First time in Dominican Republic for me, great experience. Resort was a bit big for my liking, but the Adults Only section we were in was lovely. Beach and water were amazing. Food was meh. Room was beautiful.

The resort grounds are very well maintained, lobbies are very nice, the main buffet was fabulous, the waiters are very efficient .The food was very good, great variety. Japanese al la carte was by far the best. Very disappointed in The Chanterelle this time around. We booked this trip and were to receive 1500.00 resort credits upon our arrival. The desk staff did not know anything about it. We had to go and speak with the AirTran sit rep at the resort next door. Several trips to front desk, may emails from our travel agent and finally on the day BEFORE we came home, we got the credits. Unfortunately we did not have any time to enjoy them. I have to wonder if this was done on purpose so that the resort wouldn't be out any money?????

This resort did not disappoint!! The resort is generous with its hospitality. The staff is friendly and aim to please. The resort is well-maintained and clean. The food was exceptional at the buffets and specialty/theme dining that we attended. The beach was spectacular and offered sun or shade and plenty of space. The resort is adults only, the atmosphere is quite quiet....very pleasant.

The hotel is very lovely, 5 stars to the grounds keepers and the house keepers, 5 stars to staff in French and Gourmet dinning rooms especially dinner. Bar staff at swim up pools 5 star to 6 star. Small points to consider: visited concierge 3 times in the premium deluxe royal suites. There was no other guests in each case scenario. Staff either made a call out when we sat down or started typing on phone or computer. We asked about reservations and they ignored us or just offered a hostile stare. On our the third attempt we requested what was on the menu. A hostile response was "what do you think... meat". We noticed this same type of treatment at the royal suites pool bar near the beach to another guest and were treated to hostility and poor service here only. The other bars were excellent and the service was 5 star. We choose to walk to the other beach bar on the regular side. Excellent service. We have vacationed at the Jamaica palladium...all 5 star to 6star treatment. We have vacationed twice at the Puerto Vallarta resort and also found 5 star treatment. We tip generously on all occasions. We are professionals that do not overeat or overdrink on vacation.

It was beautiful, the staff were amazing (casino being our favourite!), the meals from buffet or reserved were delicious. It was an amazing first experience. We will definitely be back sometime in the near future.

We stayed at the Royal Suites Turquoise for a week in April. The resort overall was above average 4+ but not a 5. Pros: Our room which was standard was very nice; double sink, separate shower, comfortable bed. The nightly entertainment was really good. Each lobby had a live band, it was never boring. The main pool was very quiet which was great for relaxing, the quality of the food was great. I liked that both restaurants offered a small buffet and a la carte without having to make reservations. Cons: Service at the restaurants were poor. Lots of times I never got what I asked for. For example a glass of water for breakfast so that I can take my medicine. I finally started carrying around a bottle of water when I went to breakfast. I also gave up getting our safe fixed. Getting an umbrella at the pool or the beach was a challenge. After our second day my husband had to rise early in the morning around 7 am to get chairs with an umbrella (there weren't too many left).

The grounds are well maintained and the beach area spacious and beautiful. Each room is a suite and very modern and clean. The food was delicious with plenty of variety. The staff were friendly and accommodating. 2016 was our third time back and we can easily see ourselves returning in 2017.