Hotel and resort is amaising very clean and nice arangements . Superb garden and pools. Food excelent. Drinks like every resort try local resources, The only anouing is the marichis bands . They come like 4 or 5 bands to the beach from 1pm till 9Pm and they all play at same time different songs that it become o big noise all afternoon. I understand is public beach but they have to do something about it. The lifeguards I think are a bit to protective will kick you out of water even 2 feet high sometimes.

We loved our stay here! A family with two adults and two kids. The food was great; the grounds were beautiful and the view spectacular. Not too busy in May and we always found a spot in the shade near the pools or the beaches. The grounds are quite large so there were very few lines for food or drinks. My kids had a blast on the on-site water park and had so much fun in the waves. You can't beat the sun setting over the ocean every single night.

We would rate the hotel a 5 star! The hotel was excellent and always spotlessly clean, the staff amazing and always pleasant, happy and helpful and the food was great! The beach was very clean and the pools amazing! Everything exceeded our expectations and we will definitely visit it again and recommend it to our friends! Thank you!

My husband and I love visiting the Riu Emerald Bay, it just feels like our second home! The staff are very welcoming, friendly and hard working, housekeeping never stops cleaning diligently and front desk staff are amazing and very accommodating, their knowledge of English truly inspiring. The hotel grounds are just beautiful and immaculately kept and the restaurants are numerous with plenty of choices for all tastes. Our room is always kept fresh and clean with welcoming little "towel animals" to greet us every day. I would have to say the only real complaint we have is there are no English channels on television except for two news stations. Often, after a tough day on the beach and a delicious dinner, it would be nice to watch a movie on television in English to finish the evening. The televisions we have had here throughout the years we've been coming have their HDV ports damaged, so we were not able to use our firestick as a backup.

This resort is clean and well staffed with great service right from the start. The food here is absolutely 15/10. We really enjoyed the Mexican food options, fresh guacamole, and the seafood. We loved the sheer variety of food at every meal. The bartenders are awesome at both adult pools and it was never long to get a drink. The beach was beautiful with no problems finding a chair on the beach at all. Sometimes it was a little bit more difficult to find a chair at the pool, but we weren't too worried about that. Pepe's food was a great option every afternoon if you were enjoying your time in the pool and not wanting to dry off. There were great options like tacos, nachos, burgers, fries, hot dogs, etc. Along with the staff being very helpful and attentive I also found just everyone in general at the resort friendly and there for a good time. I usually go to adults only resorts but there were lots of families there enjoying their time as well. There are two adults only pools where we spent our time along with the beach. I thought everything would be crowded and we would have to wait for food and drinks but I can't say it enough. This resort was so well staffed that you barely had to wait for anything and there was always enough food and drinks for everybody. I also found with the amount of guests at this resort I never felt like it was crowded. If you're headed to this resort also try a "dirty monkey" at the bar as well as a round of "mini beer" shots with your friends! We will definitely be back and probably bring the whole family next time.

This resort is clean and well staffed with great service right from the start. The food here is absolutely 15/10. We really enjoyed the Mexican food options, fresh guacamole, and the seafood. We loved the sheer variety of food at every meal. The bartenders are awesome at both adult pools and it was never long to get a drink. The beach was beautiful with no problems finding a chair on the beach at all. Sometimes it was a little bit more difficult to find a chair at the pool, but we weren't too worried about that. Pepe's food was a great option every afternoon if you were enjoying your time in the pool and not wanting to dry off. There were great options like tacos, nachos, burgers, fries, hot dogs, etc. Along with the staff being very helpful and attentive I also found just everyone in general at the resort friendly and there for a good time. I usually go to adults only resorts but there were lots of families there enjoying their time as well. There are two adults only pools where we spent our time along with the beach. I thought everything would be crowded and we would have to wait for food and drinks but I can't say it enough. This resort was so well staffed that you barely had to wait for anything and there was always enough food and drinks for everybody. I also found with the amount of guests at this resort I never felt like it was crowded. If you're headed to this resort also try a "dirty monkey" at the bar as well as a round of "mini beer" shots with your friends! We will definitely be back and probably bring the whole family next time.

Extremely friendly staff. Clean Excellent entertainment location was great not to far from the airport I really can't find anything negative to say. Yes the elevators were slow but really who is in such a rush on Holiday's. I would gladly return to this resorts.

Excellent all-inclusive resort. Very clean, excellent food, friendly staff, large rooms, beautiful view and wonderful pools / grounds. It is easy to catch the green bus from outside the resort to downtown Mazatlan.

Riu Emerald Bay was honestly beautiful, The food was awesome, The staff was was incredible, The rooms and view spectacular. However some improvements would be welcome; * The pools were often dirty and full of bugs due to low water levels the pool skimmers weren't being reached. * The beaches were beautiful and clean however from 2:30pm-6pm it was impossible to be on the beach due to loud mariachi bands playing over each other much too close to the chairs this was a common complaint that anyone i met had. Over all me and my partner really enjoyed our stay for our week stay.

We had the BEST time at Riu Emerald Bay! The staff was awesome, super friendly and helpful it really seemed like they loved being there! The hotel its self was SO clean, second to none! Food was good if you go hungry here it's your own fault they had everything anyone could want! Service was great no lines for food. The bars can be a bit busy but that's to be expected but never waiting longer than about 5 minutes for a drink. Pools were great! Beach is AMAZING! I would recommend this hotel to anyone. We brought out 3 kids youngest is 9 and oldest is 13, they had a GREAT time and we felt SAFE SAFE SAFE the entire time! The only bad thing I have to say is that the beds were quite hard not overly comfortable unfortunately. But other than that totally worth it!

I was a wonderful stay at the RIU Emarald Bay resort last week. The place was very clean, The staff was very friendly, with daily entertainment and fitness classes. The food was amazing and lots of choices.

Was very impressed how clean the resort was especially the public washrooms. The food fresh and tasty with different flavours. Loved the long walks along the sandy clean beach. Loved the ocean view with balcony’s and spacious room. I only wish they had supplied shower caps and conditioner

This is a very nice large resort. We were impressed with the high level of staffing numbers and how nice they were. Only critique would be I wish they had more seafood ,, ex: shrimp Pools, beach, loungers , drink service was great.

If you want to avoid heading to a beach destination where there is the potential for algae invading the beach, then you are better served heading to the Pacific side of Mexico. The waves are more present, the water is surprisingly warm during the winter months and you witness spectacular sun sets. As for the hotel all inclusive package experience, I would rate this hotel a 4.5 on 5. Tripcentral.ca provided useful information before and after our travel. The service offered is what you would expect from a serious travel provider. Thank you Martine

The transfer was fast and direct to hotel. Check in was organized and fast. Room was ready upon arrival. This hotel is very clean, the buffet has wide selection always restored. The specialty restaurants were all good, favorite was Italian. The steak and salmon are delicious. The grounds are very well kept. The beach is great for walking. I would recommend .

Rooms were terrible and we were in a superior room. Specifically the beds were bricks and the most uncomfortable mattress we have ever slept on at a hotel. It matters for a two week trip. Maid service was fantastic and it was clean. Only English channels were news channels. It’s nice to have some variety especially when the hotel caters to visitors from Canada or the USA. Food was very good but no variety. Very repetitive to have the same meal selection every single day for two weeks. The à la carte restaurants were not à la carte - they were buffets and not very interesting. The beach was spectacular and one of the best features of the resort. Very accessible for explorers because the green bus is right out front and well worth 13 pesos. Staff were very nice and professional. Pools were filthy. Very disappointing. Birds were everywhere eating scraps and bees were swarming the adult pool. Entertainment was very nice but the chairs were uncomfortable most having holes in them with a flat cushion to cover up. Gym was absolutely terrible. For a resort with 1100 rooms there should be a premium gym. People do workout on vacation especially younger people and fitness should be taken seriously by hotels. One jacuzzi for thousands of people is just inadequate. Wifi service was spotty and inadequate. We would not recommend this resort.

Awesome food and service! Loved the Ocean view rooms.Great set up for a larger family. Our family has been to this resort twice and would definitely go back for a third time! Our travel agent was Saskia who was very helpful with attention to detail.

Our group of 10 thoroughly enjoyed the RIU Emerald Bay Resort. We had read a few negative things about the resort, mainly elevator issues. Some people reported waiting up to 20 minutes for an elevator. We were on the 19 floor and did wait a couple of time but not nearly as bad as reported. However, we had requested 2 doubles beds but our request was not honoured. After a lengthy discussion with the front desk we did get it resolved.

We got an awesome deal for one week The hotel was great. Very big. Lots of dinning options. Rooms were dated but ok. The Riu app was not very user friendly. Difficult booking ala carte. Had to log in at 7:00 am to book for the same evening. Restaurants were booked yet when we did go to the Italian when we finally got a reservation it was more than half empty. Grounds were clean. I liked the roped off area on the beach so you were not bothered by all the salespeople. Entertainment in the evenings were not the greatest. The instrumental was drowning out the vocals. The “ battle of the bands” on the beach was very annoying. We moved to the far side of the beach so we didn’t have it blaring in our ears!

We got an awesome deal for one week The hotel was great. Very big. Lots of dinning options. Rooms were dated but ok. The Riu app was not very user friendly. Difficult booking ala carte. Had to log in at 7:00 am to book for the same evening. Restaurants were booked yet when we did go to the Italian when we finally got a reservation it was more than half empty. Grounds were clean. I liked the roped off area on the beach so you were not bothered by all the salespeople. Entertainment in the evenings were not the greatest. The instrumental was drowning out the vocals. The “ battle of the bands” on the beach was very annoying. We moved to the far side of the beach so we didn’t have it blaring in our ears!

Very disappointed that we were in a disability room that had so much mold on the walls, resort was not to capacity and still took till late wednesday afternoon to assign us a new room. Told us they would send a bellhop to help us move and no one showed up, we carried everything on our own to a non disability room. Not one apology

A great resort in every sense of the word. The grounds were emaculet, the food was abundant, the rooms were spacious and well equipped. The best ever was the unparalleled quality of service and the welcoming attitude of the staff everywhere in the resort.

As this was my second time here, the first being a year ago at the same time, I knew pretty much what to expect. As with most Riu hotels, of which I've stated at many, you can expect a clean environment, from the common areas, to the dining rooms, and most of all in your spacious hotel room. The staff here is very good, upbeat, eager to please, and the rooms are always cleaned earlier in the day. The beach is great, long and expansive, with a nice little commercial area a 10 minute walk on the beach from the hotel. There you can eat, drink, browse various shopping options, and even visit a local Oxxo. There are 2 bars, both gave poor acoustics, so it can get very loud, and very easily. In one of the 2 bars, the non sports bar, there were the same 2 bartenders who were there from last year. They are a true comedy team, and their attitudes are infectious and welcome. Regarding the food, it's pretty good, but not great, but you will be fine. The location of this hotel is more isolated than say in the Golden Zone, but for us, that's MUCH preferred, as it's quiet and peaceful, as opposed to the bustle of the Golden Zone. That's just not our thing, maybe it's yours though. Overall, the Riu Emerald Bay is a very nice choice to say in Mazatlan

The resort was amazing! We had a jacuzzi suite on the 18th floor. Such beautiful, clean, spacious rooms. The sunsets can not be beat! Everything from food, to beach, to pools, to staff were great. Cannot think of one negative thing. We will return again!

Riu resort was a fantastic trip,grounds in resort are well maintained. Food was great in all the different restaurants,lots of choices. Staff was excellant,friendly and always helpful. Superior rooms in newer section were excellent. Entertainment at night time was always a fun time.

Stayed in a superior room in the new section of the hotel. It was very spacious. Loved the little decorative touches the maid left everyday! The resort is very well laid out. Lots of pools and loungers. Found that there was lots of choices available at the Tres Isla buffet for dinner. Had breakfast everyday at the Malecon. Our favourite restaurant was the Bamboo. Enjoyed the ABBA tribute show. The guitar player and singer that played before and after were fantastic. We would definitely return to the Riu.

Went for a week with a friend! We both in our 20's had a blast! Uber downtown is 12$. The place is great, food is "ok"..staff are very friendly. Lots of drinks types. Beach is ok plenty of activities. God bless all

Pros Clean!!! Great food and choices Friendly and helpful staff Fully stocked room including towels and drinks Easy access to buses and taxis Nice long walking beach and opportunity to play in the waves Plenty of Sun loungers Good choices for pools with activities or quieter poolside opportunities Drinks available poolside from their portable bar service Cons Very noisy resort due to the high ceilings and tile floors presenting loud acoustics in the lobby and hallways. The Banda on the beach plays most of the afternoon through a PA system, (which is less loud on the south end of the beach) but still very loud even in the rooms. No fault of the resort just a matter of fact.

The food was above average, hotel was kept clean including pool areas and lobby. This is a 1000 room hotel which is well built and the rooms have sufficient sound proofing . The room was the perfect size , nice big bathroom and closets and good privacy on the balcony with full ocean view If there is one complaint, the elevators were slow and I was on the 19th floor. As well, the mini bar fridge was not always fully stocked. A big shout out to Manuel and Francisco at the main bar lounge, they were entertaining .

This was our 5th and last time to riu emerald bay, we where in the new section rooms are nice clean but locals have no respect for the resort and other people as the noise is terrible at night our 3 am take your pick food was still good except alacartes but that's always been like that hit and miss, bands playing on the beach is terrible everyone complains but public beach and locals like it so bands it is so for these couple reasons we will not be back.

Hotel grounds and the beach were beautiful, as was the ocean view room we stayed in. Staff were great too. General buffets and the snack bar were delicious, but the specialty restaurants were a little disappointing; could only get into two of them, and one was also a buffet, with pretty underwhelming fare. Still very happy with our stay though!

Liked: the location, the beach, the staff, the food. Needed more elevators, and palapas on the beach (Palm trees not providing enough shade), not much insulation between units and floors; heard a lot of noise from the neighbors.

What a beautiful resort! Considering that the resort was fully booked because of the eclipse, there were never any problems getting into the restaurants or finding a lounger by the pool or the beach. The checkin process was very quick, even with three tour buses of guests arriving at the same time. Dining was superb with great food and friendly staff. The rooms were very nice with a very comfortable bed. The only negatives we had concerning the room was the replenishing of the minibar and liquor dispenser. Two of the bottles in our liquor dispenser were empty when we arrived and it took several days to get someone up to replace the bottles. Also, the tap water is not drinkable so large bottles of water are supplied in the minibar. Except our minibar was not replenished until the last day of our stay so we had to scrounge around getting water to use. I guess another maintenance item was the loose and broken tiles on our balcony. But the view totally made up for it!

The resort is beautiful. This is by far the cleanest, best cared for property we have every stayed at. The service was exceptional throughout the resort. Been to several all inclusive properties and the service at this one really stood out be it the restaurants, Bars, housekeeping or just asking someone for directions. They all went the extra to be helpful. It is set a little away from town, but easy access by bus, Taxi, Uber, or Safari cab. It has an absolutely beautiful beach, however ocean Swimming depends on Tides and time of year. It does have a strong wave / undertow at times. Lots of pools and a great resort for both adults and families with kids with water slides and dedicated kids playground and activity area. Looking to come back next year with the whole family.

This resort is a great place to take your family. The pools are very clean and are not too full. They do a great job at cleaning the bathrooms and rooms. The food selection in the restaurants is also amazing.

We had a great time at this Hotel Resort. The food was good. Lots of fresh fish and sea food in the buffet. All kinds of things for kids to do. There was one kids show and two adult shows a night. Hotel was very clean. They where always cleaning every where. Nice to see that. The staff in the buffet, restaurant and around the whole resort where some of the best we have seen. Very friendly and help full. It was a great mixture of young parents with children to elderly people like my self all having a fun time. Thank You

We traveled to the Riu Emerald Bay for a week in February 2024 with our two kids aged 5 and 8. Overall, the kids had a great time, even though we did find the resort lacking in a few ways. We stayed in the tower with a beautiful oceanview. The tower rooms are very dated and in need of an overhaul - small, uncomfortable beds, chairs on the balcony were cheap plastic patio chairs - which was an issue since we hung out outside each night after the kids went to bed. Also no light on the balcony which made evening time a bit more challenging. The food was plentiful and overall decent. My kids didn't have issues finding food to eat. The a la carte's are not easy to reserve - we only got to Bamboo once, even though that was by far our favourite. If you have any dietary issues - this may not be the resort for you. I'm lactose intolerant and don't eat pork and found the available options to me to be extremely repetitive. Kids club was good - lots of diverse activities that mine enjoyed. Having the indoor ball play area was helpful the days we had rain. The large slides were a hit for my eldest, but user beware - I'm not sure this would pass a safety inspection in Canada. Beautiful and huge beach, but waves can be very rough with a strong undertow. Our package was supposed to include babysitting for an added fee. Very disappointing to arrive and learn this was not in fact offered by the Riu.

Grounds For the most part, the resort was very clean. There was always staff cleaning different areas of the resort. Rooms The rooms are a little bit older, but they were very clean. The beds were somewhat comfortable and the AC was strong. When being assigned room, you should hope that you get assigned to a room closer to the ground level as it takes a really long time to take an elevator down to the lobby. Every day, I just walked down from the 8th floor to the lobby. Food The food gets quite receptive after a few days. The food tends to be overcooked and it tasted average at best. Nothing really blew me away. There are only two restaurants where you require a reservation to dine in (Asian and Mexican). In my opinion, the Mexican restaurant was quite horrible and the Asian restaurant had decent food. However, for both the Asian and Mexican restaurants, they either were fully buffet style (Asian) or the appetizers were buffet style (Mexican). The other 3 restaurants were buffets along with a grill near the pools. The non-alcoholic drinks tasted quite diluted. Pools They had an amazing waterpark that is fun for both children and adults. The resort has around 7 pools. The pool near the buffet was less popular and tend to attract a lot of seagulls and birds. As a result, it led to a lot of seagulls defecating in the pool. Otherwise, the other pools looked relatively clean. Service The service from the staff was amazing. Everybody was extremely friendly and polite. The RIU app was easy to use and enabled us to make reservations at restaurants, request a refill in our minibar, or request refills to amenities such as conditioner and shower gel.

Rooms, food & service was fantastic. Maids were amazing & waiter’s. Great bartender’s. The only downfall is that the entertainment needs to be improved. They need at least a Michael Jackson impersonator. They also need the head of entertainment to speak better English. P.S I’ll never book with Trip Central as my agent told me & emailed me a visitax form that cost me for 2 $58.71 US dollars. I then find out I didn’t have to purchase it. Not for Mazatlan, Mexico. Trip Central said it was my fault. I reached out to the Mexican government & they will honor this if I visit a city that needs this visitax form.

Stayed at RIU for the first time, haven't been to a better place ever. Great service both room and hotel in general, clean pools, nice bars with entertaining bartenders, huge variety of delicious food, everything was on point. 5 stars, hands down!

The hotel is kept very clean. We had a problem with our safe not working, that got fixed after 2 service calls. Food was decent, only disappointed that the extra restaurants were also buffet style. No more service per table. Would definitely go back.

The resort is nice, however, we had booked three rooms on the bottom floor all together. When we arrived all three rooms were scattered on three different floors. They couldn’t accommodate us with the rooms we requested until the next day and even then it wasn’t what we had booked. The adult pool bar was so cloudy and gross we skipped it and went to the other pools. Water and coffee was never replenished in our rooms (even though it says in the room pamphlet it’s stocked every two days) 4 people out of our group got food poisoning and were laid up for two days. Couldn’t get any reservations for the restaurants. The food was average.

Traveled to Riu Emerald Bay on Nov 24th with wife and 2 young grandkids. Transfer and checkin were seamless and we were given a room in the new 4 storey building. The room was great but would have appreciated one that was not facing the air conditioning cooling towers as they run all day and are noisy when patio doors are open. Otherwise resort drinks and food were great, staff were helpful and beaches were awesome . And got those taking young kids the kids club was great with ball pits, dedicated kids water slides and care workers . Yes we would go again .

The Riu Emerald bay is a beautiful resort but it lacks in a few areas. Our bed was hard and well used, a the two chairs in our room were plastic covered and not comfortable at all. We couldn’t watch tv as it was all in Mexican, and it took until the last day after asking everyday to have the tequila in our room replaced as it was empty when we arrived. Children were frequently yelling in the hallways and the room next to us was smoking on the deck the whole time they were there, even though we called the desk to complain

The hotel was first class. The staff were amazing. A great variety of food. Wonderful Mexican dancers at the show! However the local loud repetitive music on the beach by 3 different bands at the same time playing different songs for 6 hours straight was unbearable. We could not sit on the beach, we could not sit on our balcony or have the balcony door open as all you could hear was tubas and drums for 6 hours and when that was finished, 2 hours of bad karaoke or bad audio video music began.

Immaculate, clean, rooms/beds get cleaned everyday, friendly/helpful staff at Riu, grounds are immaculate, surrounded by nature, overall very clean, many activities happening during the day and night, never a dull moment, buzz everywhere

For the price we paid for this trip, it was a great value. The food could be better. Got tired of the same food over and over. My friend got sick in the last 3 days of the trip and is still sick and we have been home for 2 days now. Not sure if it was the food or drinks that caused it. We do question the ice (is it made from bottled water) and question when food is rinsed/washed, is bottled water used. Also is the food cooked in bottled water? The servers we had during our stay were fabulous. Our favorite was Hesau & Victor. They were very attentive. It was a very clean resort.

This was a grand resort. Quite large and had lots of amenities. The main hotel is tall structure, however we stayed in the new addition. No beach views, but the room was great and spacious. Pools were well maintained and beautiful. We could get a spot most days after breakfast. Food was good, no complaints. Bamboo (asian resto) was by far the best! highly recommend making a reso. Given the size of the resort, I was surprised there wasn't more food options. 2 breakfast buffets, 1 lunch buffet and 1 lunch poolside taco/hamburger bar, and then dinner was 2 buffets, 2 reso restaurants and an Italian type restaurant but not requiring reso. the best part of the resort was the people who worked there. They were all very nice, accommodating and willing to help whenever needed. beach was very nice and well maintained. We went with toddler, and it was very family friendly! Things that could have been improved: - check in was fast, but sloppy. not personalized and they didn't tell us how to get to our room. we wandered 1/2 hour until we figured out we were in the new addition. -the hotel map should have more details on it (room blocks).

In terms of cleaning this is one of the best hotels we stayed at . It is however very large, busy resort . Lots of families with kids , even the adult pools were always packed and all afternoon there was a Mexican band playing on the beach . The quality of the food in the restaurants was not the best . Expected a lot better

resort needs a face lift, showing it's age Bring Mexican money with you or exchange at airport. Exchange rate at resort not very good and ATM is not reliable Food is not that great. Great beach, although there are a lot of cig butts

This was our 2nd time at the resort. We had two weeks and found it a bit disappointing. The resort is clean and the rooms were nice. Comfy beds. We had to call each day for coffee for the coffee machine, Also. the fridge was not restocked every second day as suggested.We did get water bottles from the lobby to take up.We did leave a tip for the room and although the bed was made the toiletries were not replenished. Or the fridge restocked. The food at buffet was good, fresh but always the same. The a la carte is just a smaller buffet. And the reservation system does not work. We just walked up each night and got a table for 4. The pools and beach are nice. Clean and loungers are not a problem anytime of day. The vendors are good but the dualing mariachi bands are annoying and play from 3-7 or 8 . Very annoying and the hotel does nothing about it. It’s so loud and annoying!!!! We will not be back. If you go do not do the city tour. Take a cab. Better to do it yourself and save your money. The servers we got to know were great! But we tipped well. Makes a huge difference. Check out Lionso’s down the beach. Great food, music snd happy hour! Prices are amazing and portions are big!

Mariachi band on beach everyday fro 230 to 700 very annoying. Ruined whole trip. Could not sit on beach or on balcony or even have windows open while they were playing everyday!!! Food very repetitive and there were not 3 a la carte restaurants. Only one and it was terrible. Every restaurant seemed to serve same thing. Nice setting and room but could use a bit of work. Phone and drink dispenser and coffee maker did not work. Water not restocked had to ask for it everytime we needed it. Night club not open as far as we could see. Drinks not the same as last time. No fresh fruit in them just syrup.

Hotel was good, but the room we stayed in is ready for an update. Things were showing their age. Staff was really nice and attentive. But when we signed up for 5*, we expected a higher level. Room - Very clean with a great view, but old deco. Crack across the top of the toilet. All the rails and shelves in the shower/tub were partially pulled out of the wall. There used to be a TV on the wall, but now it's just the hanging rack with an old TV on the dresser. The outlets were so overused that our plugs wouldn't stay in the wall (dropped out). There was no hotel infotainment system on the TV - just TV stations in Spanish. One of our biggest complaints has to be that there were no actual a la carte restaurants. The 3 "restaurant" options had buffets. The food wasn't bad, but you couldn't order. Also, there were no activities for kids that are a little older (young to middle aged Teens). Kid's club looked great, but it was focused on very young kids. Pool table in the Sports bar was totally wrecked, and we had to pay to use it. AND it was missing 2 balls!! That was disappointing...

This is an excellent hotel in a perfect location. The staff is so friendly. They went out of their way for the guests. I traved on my own and felt very safe. My favorite restaurant was Bamboo the Asian restaurant. Definitely would return.

PRO's -The hotel itself is nice and the rooms are spacious and clean. Great ocean views even from some of the non-view rooms. For the most part the staff are excellent Noa and Daniel were great poolside! Foam party was fun to watch and the entertainment was good. Between the 6 pools it's not that hard to find a sunny spot to hang out. CON's - Upper pool was a bit chillier than the last time we were there, would be nice if they turned the heat up a bit. While the food is plentiful the variety gets a bit boring after a few days. I ended up with food poisoning on our 5th day and spent 8 hours in the hospital, it ruined the last two days of our trip and I was even very concerned that I wouldn't be well enough to leave. The Dr that came to the hotel was really good and got me to the hospital and loaded with IV meds and I was able to fly out. The location is lovely, but it is a distance to any shopping or other restaurants and night life. Although this was our second time here I would be reluctant to come back anytime soon.

Beautiful resort, rooms with pool and ocean view rooms. Staff are very friendly and helpful. This Resort caters to all age groups. Never any problem finding loungers around pool or the beach. CON: Did not enjoy the food. Majority of tourists were Mexican, so food really was catered in their favour, which is fine if you enjoy that. Overall, an awesome resort.

This our fourth time to Riu Emerald Bay and will probably be our last unless the price is way under 1000$. We where their pre covid and was a good resort, and this our first time going in Dec. Always went in the spring but this time of year there was way to many locals and was really busy food was all repetitive never used to be, starting to show its age abit as well

This is a massive hotel with 1000 rooms so there are lots of people everywhere. Deck chairs are all crammed together. Lineups in buffets are basically always there. There is no "true" al a carte - this was disappointing. Even the al a carte has buffet sections. The food was ok but not great. We prefer quiet sit-down meals for dinner so we went off the resort for 4 nights for our own dinners. The elevators are absolutely awful. They take forever and they're tiny - sometimes waiting 15+ minutes as they pass by your floor already full. They did do a good job with check-in when our entire flight basically showed up at the same resort. LOTS of children at this resort as they have all the great amenities for them. There are 2 different adults-only pools though and the in-water loungers were a great way to relax in the sun. Cali (spelling?) in the adult's pool was the highlight! He was fun and loved mixing new drinks. Don't think we'd be back mostly because it's just too big and too busy for our liking.

Riu Emerald Bay Mazatlan is a great place to for if you're looking to relax and enjoy the sunshine. Great staff, friendly people and quiet. Beautiful grounds, rooms are spacious and clean. Everyone was welcoming and helpful.

This was our second time at this resort and we honestly have no complaints. The beach & pools are well maintained. There is a good variety of food for everyone's taste. The rooms are kept nice & clean and supplied with towels & soap etc. The only small thing is the wait for elevators even though there are 8 of them, but you are on vacation so what's the hurry.

We went for the second time March 1 to March 15 2022. Two weeks not a drop of rain blue skies and sunshine our whole trip. Covid testing was a breeze had a little wait but not bad. We love this resort from the workers to food and cleanliness. Beautiful resort with beautiful people. My most favorite person is the cleaning lady Veronica in the main buffet she is such a hard worker we love her so much. Can't wait to return only next time will be 3 weeks. Thanks again Riu Emerald Bay

We have been here twice before. This time we got the suite with the jacuzzi. There is a jacuzzi tub in the room and one in the balcony. My husband ran the water for the outdoor one. Brown crud was coming out of the jets. He tan the water a while and it seemed cleared. Do he filled the tub. Once the jets were on there were more brown stuff coming out of the jets. Needless to say we were not able to use a feature that we had paid an extra 600.00 for. Very disappointing. All staff wore masks and the food was great as usual.

Rui was amazing one of the best resorts I have been too from the beach to the pool food hotel eveything was amazing I can’t wait to go back if you’re going to Mexico I highly recommend you go whale watching truly a very amazing experience

Everything about this hotel is awesome. The rooms are very clean, the maids are on it everyday. The restaurants are really good especially the Bamboo. Our favorite waiter in the buffet is Pedro such a wonderful person and I’d like to call him our friend. Hesus would take care of us at lunch and he was very funny and personable. The front desk were always helpful. The elevators get a bit busy so you have to learn to work around the busy times (eg…checking out, breakfast and dinner.

I was at this resort in November 2019 before the world changed for all of us. I couldn't wait to return. I really wish you could fly down more than just Tuesday's from Toronto. Staff is fabulous, resort is beautiful. We had the jacuzzi suite this time and would always get it from now on. They need more a la carte restaurants, and more areas Adult only. Love the place and going back next November again with a group of friends we keep meeting down here. Talk to most guests and many are returning guest that stay for 2-4 weeks or more. So worth it.

Very clean, well maintained. The staff is amazing! Especially Raphael and Daniel in the dining room and Eric at the swim up bar. The last time we were there was 7 years ago and there is a new section now. Now there are 2 swim up bars and a whole area with water slides for both adults and kids to enjoy. Can’t wait to go again!

hotel room was average, hotel grounds , bars , and entertainment was below a 4 star rated resort , liquor was very low grade , only spoke spanish at the theater when we were there , PCR testing was terrible , two and a half hours in a room with 200 people ,did not get results back till 3 hours before we had to leave , Italian restaurant never did open , Riu hotels are be coming more of a hotel for the local population .

I went through a Travel Agency who recommended this site to me. The price, the room category, the flights/times, the dates and the cost were exactly what I was looking for so went ahead and booked. Previously I've always booked myself ie: flights and hotel/resort but nothing I could find hit all the right notes. I then started reading the reviews and have to say, most of them were right on target: 1: Elevators - can be an issue 2: Beach Bands - can be an issue 3: Al a Carte reservations at 7:00am These were 3 issues I was extremely concerned about. ..... and they were all right on target. We just felt they were really, no big deal!! Our flight out through Sunwing was great. My wife had come down with Vertigo a month before we were to leave and Karol our Travel Agent with Trip Central got us arranged to have a wheelchair assist and the Sunwing folks were great, both at departure and arrival in Mazatlan. Flight was great, paperwork done, food good. Loaded onto a bus to head to the resort. Sunwing reps talked, ...... and talked ........ and talked. Trying to sell excursions and beer. Okay I get it. But how about being a "Host" on the 30-45 minute trip. I'm used to questions like "Who's here from out of town?" or "Whos here celebrating Honeymoon, anniversary, etc" Nope. Then it was just plain inaccurate information. ie: Worlds largest shrimp fishing fleet. (sorry, but nope), or Tourism is the #1 income generator in Mazatlan and so "We're the boss!" Um, well, no. Got to the resort and its a mad house in the lobby. Buses coming and going. folks lined up with their luggage to get on the bus we're getting off. Battle through the crowd to the reception desk to get wrist band, keys etc. In line for the desk, someone starts talking over here, then someone else starts talking over there. Can we hear? No! Get to the desk. Get registered. All set to head to the pool or beach because its like 10:30 in the morning and there's no way our room is ready and...... What!!?? Rooms ready! Fantastic!! Wheres our luggage?? No idea. Have to ask 3 people how to find our luggage. Just sitting in the lobby, no one around. Got ours (Could have taken anyone's) and headed to the elevators, 6th floor. Room 637 Junior Oceanview Suite! Wow! Double balcony. 6th floor was great. Great room. Quickly unpack, change, head to walk around, find the restaurants, pool, bars etc. You know, get the lay of the land. Easy. Well set up. Liking the 6th floor. No sweat walking down the stairs and could go up in a pinch. Remember, I'm almost 60 and my wife has vertigo so the elevators will be needed. Get to the pool, spend some time there, get some lunch (we've been up since 2:45am CST) and decide we might want to take a bit of a nap. There it is!! 2:00 and the world famous beach mariachi band (Not really because its a trumpet, trombone, Tuba, snare drum, base drum, cymbal and other such noise makers that make sleeping at 2:00 in the afternoon simply impossible) I even believe that at one time that day, there were 2 of them! No sleep. Great dinner, went to bed and up until Lord Only Knows what time as there was a party on the other side of the hotel, out on the street and when you phone to see if something can be done? No, public land. So much for tourists being in charge. Can't/Won't do anything about the bands or the noise. We met some great folks that work at the Riu Emerald Bay. Ernesto was our breakfast waiter, everyday (other than the one day off a week he gets when he made arrangements for one of his co-workers to take care of us). Julian was our dinner waiter (small world, Ernesto is Julians Tiu or Uncle). Beranice would cook my eggs every morning, with a smile. Head Chef Jorge starting coming over and saying hello when he's see me. Even cooked a special dinner for us on our last day. In a Buffet!! We ate at the Bamboo restaurant twice. First time I was able to book a reservation for the 6:00 sitting at the front desk, at Noon!! The 2nd time we got there around 6:00 and asked if they had room for 2? Yup! c'mon in!! Remember, al a cartes are buffet too but to our way of thinking, that's better because you can try everything you want and more if you like it! Just Remember Tempura Shrimp!! Mmmmmmmm!!! We also ate at the Italian restaurant where no reservations are required. Were kinda inconsistent on when it was going to be open but no matter. The food was really outstanding no matter where you ate! we were very impressed across all venues. Jorge, Pedro, Genaro, Leonardo were some of the very hard working bar tenders who took excellent care of us around the more quiet infiniti pool. Maid service in the room started off exceptional. Every day a different towel figure. We did leave a tip every morning however unfortunately, later on over the 2 week period were there, it really dropped off. One day we left around 9:30am, put out the Please make up the room sign and when we got back between 3:30 and 4, the room still wasn't done. This is when we like to shower, lie down and get ready for dinner so, no way are we calling for someone. After that day, no more towel figures, took all out glasses without replacing them and then the last day, my wifes Norwex facecloth she uses was gone:( Also, we would generally go for dinner around 6:30-7:00. We got back to the room to find 2 additional pillows on our bed. Odd. I went down to the reception desk and asked who was in our room and why. They had a record of us calling at 7:59 (this was around 9:00) asking for more pillows, body lotion and something about the air conditioner. Wasn't me. Confirmed the room number. Yup, my room number. Wasn't me! Went back to the room, looked in the bathroom and sure enough a bunch of hair conditioner and body lotion on the counter. Then the phone rings. Its the desk asking if we would remove our Do Not Disturb sign so they can come see us. Odd. Removed the sign. 20 minutes later 2 guys, obviously maintenance come in and are checking the plugs in the bathroom and by the fridge. I explain that everything is working fine and we did not call them. They left with a shrug. Never heard anything back from anyone on that fiasco! Odd. Spent 2 weeks, eating, drinking, sleeping when we could, drinking some more and generally enjoying ourselves. The 2nd Tuesday was our Anniversary, our 36th to be precise. Ernesto brought us Mimosa's at breakfast and Julian decked out a table with red table cloth, rose petals, Sparkling wine and a really nice cake for dessert. Could not have asked for a better bunch of people! I went dreading the bands. I went dreading wasted time waiting for elevators. I went dreading having to line up for everything, reserving loungers at o'dark hundred and getting bored of the same ol food day in and day out! What we got, were, well, yes, those dreaded bands. What we got was some slow elevators but really no big deal. What we got was absolutely no line ups and pretty great service all in all with such a wide variety of food in the buffet that I don't know how anyone could complain. Lots of fruit, a great salad bar, desserts you want to eat but cant because you've stuffed yourself with so much food but do anyway. I took a photo of my plate on our anniversary. It had Beef Tenderloin off the grill, Lamb, Grilled Shrimp and Carved Roast beef!! All on one plate!! I wanted to hate the Riu. That Big Corporate Approach where you're treated like cattle but after discussing the pro's and con's with the little missus and some other friends, not to mention Ernesto, Julian and Jorge, I think we'd like to go back next year. You know, I'm practicing for our upcoming 40th.... :)

I didn't realize that it was a family resort but even though there was a lot of young children, it was actually nice to watch them have fun. Our accommodations were good, the food was good except for the Italian restaurant. Not enough true Italian food. The grounds were beautiful and well maintained. The drinks were okay except for the beer. My husband bought his own supply at the Kiosko across from the hotel. Overall we had a great week.

Accommodations was great, food was awesome. Flight was good. Transfers good. They do need more elevators. There was only one type of beer, red wine and white wine. Just so happens that is what we drink so would have liked a better selection.

The worst part of this resort is the elevator situation. Only two elevators work and they take forever to get one, it is very frustrating. The food is pretty average in the main buffets but the Asian restaurant Bamboo is very good. You have to ask the front desk to stock the water bottles in your room but that’s probably because they don’t want you to waste plastic bottles. There are lots of loungers around the pool and on the beach which is nice. The rooms are nice and clean but the double beds are pushed together so you are very close the everyone.

First off, the staff were very welcoming and friendly. All areas of this resort were clean and well taken care off. Our room was well kept by our house keeper who also made lovely animal objects with the towels. Impressed by how reliable the wifi signal was while sitting under the coconut trees and all over the resort. All dining areas gave top notch service. Meals were exceptional. Being all buffet, the food stations were always kept clean by the chefs and servers. Bartenders also made sure they remembered what drinks you liked and made special ones for you as well. Great job!! Entertainment was exceptional with seamless performances by the talented staff where we noticed some were also involved with the daily activities. BONUS: I am a part time dj, and also had the opportunity to play alongside the resident dj/ staff member Carlos Arturo at the Pacha Niteclub. That was the icing on the cake for me. The entertainment manager, Victor, invited me to come back and mentioned that I can DJ at the foam party. Very honored and humbled with this invitation. The elevators were not so bad as some reviews indicated. Overall, this was a fabulous resort in a very quiet and relaxed location. Friendly kind staff that offered superior service

We stayed at the Riu Emetald Bay from Feb 4 to Feb 18 2020. This is a beautiful place I think the cleanest weve ever been to. The bus ride from airport is about 35 min and Sunwing gives you your welcome chit chat on bus so no meeting the following day which is a big bonus.The checkin with Sunwing was quick and painless.10 minutes at most to get your room key and up to your room. The service in all aspects of the resort extraordinary. We had a deluxe junior suite oceanview with a double balcony and enjoyed every morning and eveningooking at the stunning view of the ocean. The sunsets are different and beautiful every night. The only thing is there are no coffee makers in your room which we knew so we took our own. The only fault about the resort are the slow elevators and very inconsistent. We were on the 4th floor so we always walked the stairs down. You are only holiday so just be patient.They are like rush hr traffic if you use them at rush hr be prepared to wait. All and all we loved it and definately will be back.

We arrived prior to check-in time but that was fine; grabbed our suits and went off to the pools, which were amazing. Lounge chairs were plentiful and the beach front was great, very walkable. Could use a couple more a la carte restaurants as the buffets get a bit tired after a few days but we made due. Resort was quite a ways out from the Golden Zone but the Green Bus gets you there for 11 pesos/person each way. Our beach view room was perfect for us; good size for two and double sinks were a plus. Overall, we would return; only drawback was the location of the resort but as I said, the Green Bus gets you where you want to go so not a huge negative.

Looks very nice on first glance, but needs some improvements.Elevators are a nightmare on the tower side! Check in was a joke, Didn’t get the room that we had booked and payed for,Then got a room in the new section but when I opened the door I walked in on a family just putting on their bathing suits😡!! So back to the front desk, finally after just about 2 hours and 5600 pesos later we finally had our new room, which was a very nice room! Pools are nice, dining was alright. Resort was a little too big for our liking.

Well the weather and construction was the only main issues we had Unfortunately there is nothing we can do with the weather but if the pools were heated some we would of been able to enjoy them a little more. most of our times was spent on the beach The construction with the elevators was the worse just the waiting time for an elevator was insane, at one time we waited for 6 elevators to go buy before we were finally able to get in one to come to the lobby, and at another time we were in the LL lobby and got in with only 6 people in the elevator we got stuck and we kept ringing the bell but nobody came so my Husband who works in maintenance knew how to get us out and sure enough we finally got out after being stuck for 10 minutes But the resort itself is very beautiful and the food was amazing, we did not go to the a'la cartes has the buffet was excellent and many choices to choose from Over all we made the best of it with the bad weather and had fun anyways

What a wonderful vacation - Sunwing was on perfect time both ways no delays - the resort received 2 bus loads of guests from our flight but the check in was very quick and efficient - the room was wonderful and the view was breathtaking we were on the 14th floor - the elevator issue was not a huge problem to us - wait times were acceptable but we had friends on lower floors that seemed to have longer wait times than us - the staff was always attentive at the restaurants and the beer was cold :) the food was good and we did not go to any of the specialty restaurants - more than enough chairs and loungers around the pool and the beach - the Sunwing staff at the hotel were the best we have experienced in all our travels with Sunwing. The only thing I would add is the lobby bar, beach area and pool area should have table service with drinks this would have made the stay that much more special - yes you can get up and get your own drinks but for a Riu I am accustomed to table service - for this reason I would not rate the hotel a full 5 star but overall good value and with the right price I would go again.

My family and I stayed at the Rui Emerald bay for 7 days Jab 2020 and it was one of the cleanest hotels I have ever stayed in. The pools were amazing, cleaned everyday, there was even a heated pool. The grounds were immaculate. Hotel staff were friendly and accommodating and the food was good. Beach was clean but lounge chairs we're a distance away I'm assuming because if the property line. The only complaint I have the elevators, there were only 3 elevators working and the wait times were unbelievable. One day I waited almost 1/2 hour for an elevator taking the stairs up and down twelve flights of stairs multiple times a day was not fun or relaxing. Overall I would recommend this resort.

Food was good only wished they had more variety of stuff to eat after 10:30 (when the buffet closes)only choice is the food at the sports sports bar which was hot dogs hamburgers burritos & nachos (microwaved).. also keep in mind that this resort takes Canadian money so no need to get usd currency.

Can't say enough good things about this amazing resort. The weather was windy and raining but the staff made the best of it with games and 'little'shows. The food was good, New Years Eve dinner was beyond reproach and the champagne just kept on flowing!!

The new portion of the hotel is beautiful, housekeeping staff in our room was top notch! Great food in all restaurants. We spent most of our time on the beach and loved every minute of it. Thank you !

The whole family loved the resort from the location, food, ocean room, cleanliness of the resort. The staff work very hard to make you enjoy your vacation. Only complaint is the elevator service but we were you the 4th floor so we could do the stairs it was good exercise!

this hotel was our favorite place to go not any more up to a 16 min wait for elevators not very many reapeaters are happymany many mexican people no manners what so ever big storm while there all lower floors flooded out,

Everything was well organised. I had problem anywhere throughout my trip. Resort fascilities was also very good. Ample choice of food were also there. Staff people were very cooperative and nice........

Nice upgrades to the new family area. Major upgrades needed to the existing Riu Hotel. Many issues such as problems with elevators being closed, floods in the bathroom, toilets not working and they are overbooking the resort. We need to wait another week for a change if any. We were given the second floor with no view, The front desk said the problem is with the Travel agency not giving them the proper requests. This was not the case because I had a copy of our TripCentral reservations with details outlining our request. We were told they had overbooked sorry and no change at this time. Overall not at all impressed with the service received on this last vacation. I had read may trip advisor comments and really did not believe that this resort has lost its charm. I will not consider the Riu again as there are many others! The remaining staff around the grounds and pool bar and coffee bar truly are truly faithful and committed to making you stay as pleasurable as possible.

The hotel is very large and can get busy! Loved: pools, great food, nice walkable beach, view from the room Got tired of: waiting at the elevators, all the insanely ridiculous and inconsistent rules at the water park (never did end up going down a slide - no jewelry, not tall enough, not old enough, no zippers 🙄), very small store with very high prices. Overall had a great week - enjoyed Mazatlan, very helpful kind people, lots of fun in the pools and the beach!

After many southern vacations we have found a beautiful resort to vacation at, this ended up being my 4th time to Riu Emerald Bay in Mazatlan, Mexico. The hotel has just completed a large renovation and my daughter and I got rooms in the new part of the hotel. They added new pools including a new swim up bar, new restaurants, a small water park and play area, a work out area, another towel hut and many new washrooms. The rooms are well appointed and comfortable, the food is good with many choices, the hotel is very clean and the staff are absolutely helpful, friendly, hard working and there is really no problem with a language barrier. The hotel also has a beautiful spa.

Resort was great in all it had to offer, rooms, pools, beach, food, staff. Bigger balcony then usual, great ocean views from balcony. No line ups for food or drinks. Only downside was elevator wait and too many restrictions at water park, no zippers, jewellery, drinks, food etc etc.

resort is too big and not managed well. needs more elevators. beds need to be thrown away and get new ones. cappacino in packages, with sugar. I don't take sugar. sportbar coffee too strong. never thrown out. been sitting there for hours.

Beautiful, large beach. Very clean. Beautiful ocean view. Spaced out well so you don’t feel it is as large as it is. Currently under construction. Rooms were incorrect and hotel did not compensate in any way.

Staff were friendly but the resort was boring. The food was not good and lacked variety. The waiters are hard working as are the gardeners. Do not book excursions from Sunwing rep at the hotel. What a rip off as we paid for 2excursions and only received one excursion. Beach is rough. The night shows are average. Elevators are slow too. I most likely wont go back to this resort.

This resort was average. I expect more from a Riu resort. The resort is very clean as well as the staff are very hard working and kind However, the pools were very cold and small All the pool lounges were saved before 7am so there was no where to sit. Too many floatation toys in the pool and most of all the food was mediocre. Nothing was true Mexican flavors. The Bamboo restaurant was better.

This resort is perfect for families and couples that want a quieter vacay. What really made it was the employees Eduardo the bartender and Alejandro in the buffet most employees try to learn your name and learn ur favorite drink. The poolbar is relaxing and gets lots of sun but u do need ur own music. The Sports Bar however is HORRIBLE ! U have to pay for the games that are super old and broken ! It stole my money and the hotel wasn't able to pay me back. I did like the buffets but would I preferred more fine dining that they did not offer a la carte. But all in all it was a lot of fun and SUPER CLEAN! I really would go back. U guys need to check out the block party that happens right next to the resort which is the band music people hear its alot of fun.

The resort is beautiful and was super great value. We enjoyed taking walks down long beach as well as visiting various pools. We could find a quiet area to read or go to the adult pool to enjoy a drink and some fun action. While we are not ones to do the various daily activities …plenty offered daily. Buffets offered plenty of choices and staff provided amazing Service. Our room was beautiful with all room being ocean view. They are building new rooms and a water park and pool but the sound was not disruptive unless at the far end of resort. Opening September 2019. We would return. Great chilled week in the sun!

The Riu knows what it takes to make a vacation an enjoyable experience. All the staff are friendly and seem to really enjoy their work. The resort is clean and well maintained. No issues with the food; made to order dishes at breakfast, lunch and dinner. Always so many food options that there's something for everyone. Activities are constantly happening all day so there's always something to keep you busy. Entertainment at night in the lounge, lobby and theater on most nights. This is our second time to this resort and I'm positive we'll return. Hard to beat the value for the accommodation, hospitality and amenities.

The rooms are great. King bed was really comfortable with a huge bathroom. Water pressure at times was a little low. Cleaners are amazing and the little animals on the bed each day was fun. Wish the specialty restaurants where al a carte instead of buffet.

Large hotel, rooms were small and dated, pools were very tired w the concrete breaking off, the food started off ok but got better as the week went on, one bank machine and it wasn’t working all week, lack of excursions, entertainment was great, staff was very nice especially the entertainment staff Lower quality than other rui hotels

This was our 3rd time at this resort and we will be back. I have seen some negative reviews on here and you have to remember you get what you pay for. This hotel is not the Palace but it is a great deal for the price. We have stayed at various riu resorts for the last 18 years and have not had a bad experience. Yes there is construction going on for a 300 room extension (which includes a couple of new pools and what looks like an awesome kids pool) but we did not hear the constructuon at all and our room was on that side of the hotel. There was no issue with the waiting time for the elevators. The buffet has a wide selection at every meal. There is a swim up pool bar, a busier pool for activities which was a bit warmer for the kids and there was a quieter pool. There are plenty of chairs around the pool and on the beach. Visiting Mr. Lionso restaurant along the beach is a MUST. The food is outstanding. The only thing I wud recommend is that the Riu change their policy on lost/misplaced beach towels. No one is looking to steal your towels. We were travelling with teenagers and they wander around and leave things behind. Charging customers for towels that are likely rounded up at the end the day is a bit of a crime.

The Riu Hotel Emerald Bay Mazatlan was our first visit to a Riu Hotel. We recieved our check in on the bus on the way to the hotel which was a bonus. I personally do not like heights and had hoped to be on a lower floor. We were on the 16th floor and I thoroughly enjoyed the views from our room. The last night we upgraded to the zaccuzi suite and now we would definatley book a zaccuzi suite for the whole vacation next time. The suite was beautiful. At first glance the hotel is very impressive. The hotel is situated at the north end of Mazatlan away from the noise and crowds of the golden zone which was great for us. The hotel overall is very clean, the rooms, pools, grounds and beach area very very clean and well decorated. There were ample beach and lounge chairs, we never went without. The staff is amazingly friendly and quick to serve. The guests were also well behaved. No waits at the buffet, only twice before dinner we waited for the elevator to go up from the beach and a very short wait at the bars if at all. Anytime we had an issue like a burnt out light bulb, mini bar or even when we broke a glass it was promply attended to and the front desk called within the hour to confirm our issue had been attended to. The buffet at breakfast, lunch and dinner were delicious with many choices. We had dinner at the asian and the Mexican restraunt. The asian restraunt was the best asian food we have ever had at any resort we have stayed at in Mexico. As far as the construction, in the day there was little interuption from the noise. It was interesting watching the workers from our room. I am sure the additional services will enhance experiences at the Riu. I have absolutley no complaints except having to leave to go home. I would highly recommend this hotel. I would for sure stay at the Riu Emerald Bay again and all other vacations anywhere I would will have a preferance for a Riu hotel. I should mention Sunwing was great, we took 2 excursions. One was the city tour our first day and the information on Mazatlan was extremely informative. The second tour was the Sensation catamaran that showed us the ocean view of the city. Both tours were excellent. The only improvements maybe would be the enertainment and check out. The entertainment was at times not suitable for children and the dancing music was repedative. The cultural enertainment was very good, but the entertainment could use an upgrade. Big lines at check out, but when it was our turn it was quick, efficient and perefct timing. The wait and congregation in the lobby gave us time to say our goodbyes to the friends we made. There is no comparision to other hotels in Mexico we have stayed. Thank you Riu for making our first visit to Mazatlan amazing.

I felt the service was impecable, food was pretty good but I'm an amazing cook so I'm hard to impress. Grounds were well kept, beautiful. It was an easy place to get around with the beach being just a short walk out the front main pool areas. Cleanliness was spot on. Again the service 5 star and the staff well they make you feel like family. I thoroughly ENJOYED MY STAY THERE and would reccomend The Riu to other.