The resort and staff were simply amazing! Very clean and everyone was incredibly friendly. We enjoyed all the à la carte restaurants with a variety of food. The infinity pool and activities were certainly highlights during our stay. The only thing missing was a nice sand beach. If long walks on the beach are non negotiables then this resort is not for you. They aim to please and go out of their way to make sure you enjoy your stay.

One week stay here was not enough! Top notch resort. Easy and pleasant check-in, rooms are spacious and extremely clean. Even the bathrooms at the beach or in the resort are spa-like and very clean. Our room was cleaned daily, and always very well done. Food is absolutely delicious. We ate at five different restaurants and loved each one. Our butlers, Eric and Lisandra, were so helpful and pleasant. They took care of the restaurant reservations, and were always quick to respond to any questions we had. The beach is the tiny negative for me. It’s very narrow and parts are rocky. The TRS beach is a bit of a walk, but the shuttles are a great way to get there. Once there, that section of beach is beautiful (but small) and great food and drinks. The staff is polite and helpful throughout the resort. I can’t recommend it enough. We will be returning for sure!

The best possible service we could have received, we have never been treated better and having the butlers there was such an amazing add on! They helped out with setting everything up and walked through everything with us. My fiance and i are planning to have our honeymoon here now

I have been here twice before. I have also been to many other resorts and you won't find the service better anywhere else, it's 5 star all the time, from everyone there. If you are into a big beautiful beach, you will not care for this resort. They have been struggling with the sargassum and the beach is much smaller than it was in the early 2000s after a hurricane changed it. The food at the TRS is excellent. The rooms are nice, and there are plenty of pools and places to hang out. I recommend the Chic show and the Bingo night, it's def lots of fun!

I absolutely loved Trs yucatan the staff were fantastic food was great and the resort itself was gorgeous My butlers were fantastic very helpful and informative I loved the daily activities at the pool area and the pop team were fun and exciting can’t wait to go back

Our first time at this resort and it was amazing! Beautiful grounds and beautiful pools. From the moment you arrive to the time we checked out the level of service was extraordinary. Best of any resort that we have visited. Our room was beautiful and the butler’s were excellent. Food quality was great and catered to my husband’s gluten allergy. My only complaint was the beach area. Very small and far from the resort.

Absolutely amazing holiday our room was breathtaking we saw so much wildlife monkeys ,lizards ,birds fish etc. Food and service 5 star Beach is small but clean .staff are friendly. We would definitely recommend TRS

It was a wonderful resort for our vacation. We enjoyed the food, service and meeting people from all around the world. We had the best bartender at la terraza pool. Alfredo! Would recommend for sure..

The beach has largely washed away and the bathrooms were designed for style rather than function (shower and toilet doors leave gaps when closed, pedestal sink is ridiculously deep and does not hold water). The pools are sometimes loud with music and group exercise. That's the end of the negatives. The service is excellent everywhere. The lobby bar makes excellent drinks and coffee. The TRS pool bars are better than you'd expect. The TRS restaurants were all great. It is very easy to get a ride anywhere on the resort if you don't fancy walking. The non-TRS pools were not busy at all.

The area is beautiful - although at least a 60 minute drive from Cancun. The resort itself is also beautiful - the employees are tremendous, couldn't be more courteous and helpful. The resort is very large & offers many options - you really should take advantage of the transportation & survey all of the 4 resorts. Really enjoyed the choice of dining options - we had a member with food allergies & this was accomodated at all food venues. Also enjoyed the atmosphere and of course, the sun.

This is a beautiful resort with gorgeous grounds, suites, and amenities. The staff is great and very helpful and ready to please. We enjoyed our stay very much! We would definitely recommend it to our friends and family.

We stayed at TRS Yucatan Feb 6-13. This was our 3rd time staying there but the first time since Covid. It is a great experience if you want service excellence, great food and peace and quiet. We did notice a few changes in service level since pre Covid. You have to pay for the dinner theatre and the food was awful. The show was fantastic. There also was nothing happening at night. They used to have artists performing after dark but this seems to have been cut out. The a la carte restaurants are good and the concierge service is superb. We give the experience a 9 out of 10.

What an amazing resort!! My wife and I stayed here for 10 days in June for our honeymoon and it was absolutely amazing. The staff is so friendly and professional and make you feel like royalty. The service in the restaurants is impeccable and the food was some of the best we have ever had, even the buffets were amazing with good variety and amazing quality. Do not pass up on La Boheme, the service, mains, and deserts are so delicious. The rooms are gorgeous and the staff does an amazing job to keep them clean and tidy, sometime clean three times a day!! The mini fridge is restocked daily and if you need something the butler is a WhatsApp message away!! Quick room tip, if you want a private pool book villa 64 if possible, it seems to have the most privacy of all villas. The infinity pool is beautiful... it gets a little busy during the afternoon but there is still plenty of space. The beach is a little far from the TRS area but do yourself a favor, have breakfast at Helios, then go for a seaside walk on the beach, you'll need the exercise if you enjoy the food as much as we did. The TRS beach area is amazing!! Near the beach bar, not overcrowded and plenty of Bali beds. This area is not directly seaside, but with the background music, drinks, and palm trees you won't notice. One note on the beach, it does get a lot of seaweed and the it is quite rocky in some areas, but they do a great job of cleaning the seaweed daily. The resort is huge but there are carts to take you anywhere on the resort or go for a walk through the covered jungle trails. The only thing that is lacking at the resort is nightlife, with the exception of the Chic Cabaret. There are a few evening events, however the crowd is quite calm so don't expect a big party vibe. The Chic cabaret is definitely worth the $35 usd as the show is absolutely amazing. The food at the show is good, especially if you enjoy seafood. To sum it up, we would absolutely love to go back. If a quite, relaxing vacation is what you want look no further than TRS Yucatan.

We went to this resort last year. We paid when we arrived on this visit to have our own pool. A larger than average pool. The pool jets never worked. After many complaints nothing was fixed. When we complained on the way out they said oh well! Also the river had a nasty smell. We rarely saw people cleaning but we only were around people for eating since we had our own pool. Not as good ase first visit. Sorry that we had friends come down when it was so so. Wish we had gone to xcaret instead. Way more to do and better service

This was a beautiful resort, just totally not what we wanted. We enjoy a pool with water aerobics, and beach right there in front of us. At the TRS Yucatan, it was a 4 kilometer ride to the beach. We tried to get moved as we have asked to do a few times in the past and had a lot of push back and waiting. Sunwing then wanted to charge us 1700. to move! The supervisor of TRS, Betty was informed we were not satisfied and did everything in her power to make us happy. I am grateful for her, she did her best but this resort was way to big for our liking. I feel very disappointed in Trip Central and Sunwing. The first full three days were a nightmare trying to get moved. No service outside of poor Betty who really couldn't change the situation. I sent the following email in response. "In the past 20 years, we have had 2 situations where we were unhappy with our choice and were moved within 24 hours with a charge of approximately $100.00 for both, or each of us. We are totally disgusted with the slow and useless service offered on behalf of Sunwing and will never deal with Sunwing Vacations again. After spending over $4000.00, the service you offered was useless, giving us an option late on day 3 ( which did not land in my email until day 4 AM) and saying we would have to pay an additional $1700.00. Really poor customer service!! Tripcentral was not much better, however apparently out of the hands of our apologetic agent. Perhaps you can work on that too. We even had to choose options, if we do all of the prework, what are you (Sunwing) there for? If you cannot trust the hotels you work with, how is that our problem? This was never a problem before, in fact we were given options. On a positive note, TRS had a supervisor contact us and Betty was amazing. I wanted to make it clear to Betty, her resort was beautiful, just not what we enjoy. We made it clear we do not like large resorts, we were told TRS was a small part of a large resort, the beach was " right next to resort" , when in fact the TRS beach was over 3.5 kilometers away, an 8 minute trolley ride. Betty tried to upgrade us, made reservations for us twice, contacted us daily to make sure we were okay. Betty was the true picture of customer service. Finally, I want to suggest making these things clear, adult property with a beautiful beach 3 to 4 kilometers away (or 1 kilometer away if you want kids on your adult trip)."

As a woman of a certain age travelling alone I am always a bit worried before I arrive at a resort. No worries here. I spent a totally fabulous 8 days at TRS Yucatan resort. I was concerned about the hour and a half drive from Cancun airport. It went off with out a hitch. Didn't have to wait too long curbside for our little van. Only one stop before mine. easy check in process. Delivery to my villa by trolley was fun. Even the three floor walk up was not so bad. Loved seeing my driver put my suitcase on his back to climb the stairs!! My room was a dream. Gorgeous, comfortable and stylish! Loved the motion sensored bathroom lights. Also loved the central turn off switch next to the bed for all the room lighting. Having an assigned concierge is a real treat. He was ready to help with anything I needed. The restaurants were terrific. My favorite by far was Helios.......perfect for breakfast lunch or dinner...so days I had all my meals there. Sitting outside by the beach was such a treat. The infinity pool was lovely and where all the action was. The daily yoga and water work outs were a must. My favorite hang out spot was the salt water tide pool. It was unique quiet and relaxing. Such a special place. I went there for part of every day. There is no big beach but this was perfect. There were evening activities galore if that's what you like. The beauty of a multi resort complex is the variety of options available are infinite both for food and entertainment. Make sure you make it visit with the flamingos. There are just a trolley ride away from TRS.

My Wife and I just returned from the TRS Yucatan Resort in Mexico and I cannot write enough about the level of above and beyond Customer Service this place had to offer. It was prestine, the food and drinks were custom made and absolutely delicious and we left this resort feeling the most relaxed we have ever been since we started taking vacations together over 20 years ago. Every staff member from the Personalized Butlers to the Food and Cleaning staff to the Welcoming Team always were willing to provide top notch service and did it always with a smile which unfortunately for some resorts does not happen but this resort knocked it out of the park!!!!! We had a private pool that was such a bonus as some days we would just call in room service which by the way was 24/7 and along with our fully stocked bar, these days were spent not even leaving the room. Absolutely FIRST CLASS!!!!

This was our second visit. What a great facility...did not disappoint us. The rooms were beautiful, very elegant and modern. Our butlers ( Lisbeth, Alejandra, and Christopher) in vila 60 were very helpful and nice. They prepared a surprise for our 35th anniversary. We were very impressed by their kindness. The private beach was really nice with great Cabanas and service. The bars' service and the drinks and cocktails were fabulous with high quality. The Chic show was amazing. We were so impressed by the talented dancers and signers. This show should not be missed. We want to say Thank you to Marcus and Ramiro from the Helios restaurant. They made every day so special with their great service and kindness. We highly recommend Gaucho restaurant. The food was excellent. Special thank you to chef David "Panda" and our weather Arturo. The Italian restaurant was great, as well. Definitely we will go back to this resort.

The TRS YUCATAN was truly a luxury experience they could not do enough for you.The rooms were large beautiful in design and function.The food was top notch delicious beautiful in the presentation. The infinity pool was always clean and warm

The TRS is wonderful if you are looking for an adult only vacation. The staff are wonderful and attentive, which is a huge stress relieve to us since we both have major food allergies. The spa is fantastic, the pool is open late, and the plunge pool rooms are clean and modern.

The resort is beautiful , very stylish and classy. Extremely well maintained. What makes this resort so special is their staff. Everybody is so kind, professional and very had working. My family enjoyed the free access to all resort bars and restaurants located at TRS Yucatan Hotel and the Grand Palladium Mayan Riviera complex. Our favorites restaurants were the Helous and the Italian. The Alcoholic beverages are very good quality, which is hard to find in other resorts. The night entertainment is amazing. The dancers and the singers are so talented. We definitely will return to this resort.

We have been in Grand Palladium Riviera Mayan 8 times as this is our favourite resort and TRS Yucatan is one of the best. We stayed on December 10 - 17 in building 65 with ocean front view on the third floor. Everything in this resort is excellent - food, beer, wine, tequila, friendly and knowledgeable staff, new room, pools and fun activities. One of our favourite aspects of our vacation was to do yoga every morning in the gym, at 8 AM, by the ocean at 10 AM and 5 PM with Alexia. Butlers, Oscar and Eric, are great guys, always helpful and funny, the guys you want to be around. The Foam Party on Colonial beach, I call it Caribbean Snow, all the restaurants in TRS are great. Chic Cabaret was very entertaining. The coral in front of Royal beach seems to be getting bigger and bigger, a good sign for snorkelling. TRS Yucatan is the nice place to be :)

We had an amazing time at TRS. Everything was above and beyond our expectations! The infinity pool was incredible and the food was top notch. The only thing we didn’t like was the beach, it was nice enough but you definitely needed water shoes which we didn’t bring. Other than that 10/10 we will definitely be going back!

I have been a fan of Grand Palladium hotels for years and have visited the Riviera Maya several times. The best trip yet, however, was at the newly renovated and transformed TRS Yucatan (formerly, The Royal Suites Yucatan). It was simply amazing from start to finish. Our expectations were far exceeded! What was so great? The rooms, the infinity and salt-water pools, the butlers in the villas, the a la carte restaurants, the staff and service. As an experienced traveler, I've become quite discerning; however, I had a tough time finding anything to call out for not being excellent. This hotel is a tremendous value for the dollar. Don't hesitate to go!

This resort is quite clean ,beautiful and relaxing. JESSICA AND PABLO were the best butlers we have ever had. Martha at reception was super accomodating. There are maintenance (repair) issues for such a new place. The beach was the worst we ever had in the many resorts we have been to. The food was subpar. Tasted like it was all boxed and cheap, no flavor appart from sodium. very limited choice especially the breakfast. We were turned away three times from White Sands restos for no reason. Seemed like they did not want to serve Trs clients. The other Palladium neighbor resorts didn't give a good service like at the TRS. The gym was the best and spa was all right. I drink 2 drinks a day and the drinks were very well done. We will go through trip central again. Rick lockhart impressed us. Thanks to everybody for caring!

We highly recommend this exclusive resort! The service was impeccable; everyone made such an effort to make us feel special and well attended to. Two gentlemen at Los Rocco’s pool bar named Arcadia and Jose made us exceptional habanero margaritas, even bringing us hotter ones to sample from their very own gardens! We found this so very thoughtful and speaks volumes of their attentiveness to exceptional service! The butler service was exemplary, Santiago, Edgar, and Rapheal at 62 villa were all top notch staff members. Every one of our needs were met expediently and with a smile. They all made us feel truly welcomed. Tania at the pool/main lobby was also a sweetheart and deserves acknowledgement for her hard work. The food at all the a la carte restaurants was delicious! Helios and El Gaucho were our favourites and do not miss the cabaret dinner show at the chic restaurant as it was spectacular! There is such great talent at this show. With other ventures to other resorts with my celiac disease/allergy, I have had major issues meeting my nutritional needs. Everywhere we ventured to on this resort made a huge effort to ensure I was assisted throughout my order selection and I highly appreciated the efforts to embrace my dietary issues. We would 100% revisit this resort and will recommend all our friends and family to visit such an unbelievable retreat! Ps the spa was worth every penny, amazing massages in such a peaceful setting (make sure to find the 2 for 1 deals)

We had impeccable service and friendly hospitality, a well-maintained, gorgeous grounds with fabulous food. Access to three other resorts was great value. Lots to do on-site; we never felt we had to leave the resort for entertainment.

Wonderful hotel! Food: 5* - within the TRS restaurants, lunch at Helios didn't start until 1pm. Don't bother going to the non trs restaurants. Location: 5* - learn to use the collectivos to get around instead of paying hundreds on tours. Cost of collective was around 2-3$ cad each person, each way. Tulum cost 70 pesos each (5$ cad). Akumal was free on the free beach (don't rent a life jacket and bring your own snorkel) and we visited one cenotes (sink hole) called jardin del edin for 100 pesos each (7$ cad). Bars: 5* - they all had drink menus to help you, at Helios we didn't even have to ask for specific drinks, the bartenders were making us whatever they wanted and it was always great. Rooms: 4* - even though they were newly renovated, we stayed in the old Riviera section instead of the old TRS section which has the jacuzzis on the balcony that fit 4 people. Instead our room had a jacuzzi tub (very different) which fits 1 person in the middle of the hotel room. The toilet wasn't installed at the correct height which left me (5'5") with my feet not able to touch the floor when using it, many small design issues in the room. Sports center: 4* - riffle range and archery were amazing. Make sure you book a private hour to not be a part of a group. Guillermo also took us out snorkelling in the hotels bay. The mini golf sucked. Lobby: 4.5* - looks beautiful. There wasn't a currency exchange desk but we brought pesos from our bank at home and just wanted change and we were able to get large bills from the check in desks. Not tipping/ 20 or 50 pesos bills though. The check in process was very fast and check out was easy. The bracelets are your room key which was very very handy. Butler's: 4* - it was weird for us to need butlers but they were helpful for reservations. One thing that was seriously lacking at this hotel was information on events and restaurant times. The butlers knew what show was on at 9pm at colonial each night but we missed so many activities like the chocolate bar, the tequila tastings, the crocodile feeding which only happens once a week, and the cooking classes that apparently happened at the infinity pool. We learned about events from bar tenders or by walking around outside of TRS for some things but I was upset that there wasn't a print out of the entire resorts events listed by day and time and location so that we could plan better. Also we accidentally went to the white sands buffet one morning which had screaming kids everywhere because there wasn't information about which TRS restaurants are open at which time of day. The maps should say that capricho is breakfast starting at 7am, and Helios is lunch starting at 1pm and then reserve somewhere for dinner. Our butlers also made reservations for us for bahia brasa but we spent about an hour looking for the restaurant to find out it was actually called o' pavao. The information sharing really needs improvement at this resort. Pools: 5* - the infinity pool is beautiful but cold. The salt water pool is great but they should add a sign that says don't touch the bottom (let the coral grow). The lifeguards were making up rules as they went like that you couldn't enter the ocean beyond the salt water pool which wasn't on any rule boards. Also they wouldn't let you feed the ocean fish which wasn't a rule.. the spa pool is heated and it's the best. Make sure to go to the spa and the smoothie bar in the spa. Beach: 4* - very rocky, bring water shoes. They cleaned it every morning. They always had many many chairs available. I liked that they had an area protected by a camera to make sure your hat a stuff would be there when finished in the water.

This is a great hotel with a wonderful staff. The friendliness of the staff was second to none. I really couldn't say anyone staff member stood out, I thought they were all equally wonderful. The a la cartes we attended we very good. The buffets were buffets and I have not been to any resort yet were I find them wonderful....all about the same. The timeshare people (or as they say " travel club") were not in our face pushing their product, so that was good. The rooms were well laid out, comfortable and clean. The reason I give this a 4 1/2 and not a 5 is that the Royal Section Beach was a long way form the Royal Section. Actually at the very opposite end of the beach, and then it's only a roped off section off the beach front and set back more into the trees. Other Royal Sections we have stayed (for example a couple times in Cuba) the Royal section beach was a private beach area right off the Royal Section. Would we go back again? Sure, it was fun and overall a really good time.

It was fantastic. We spent the extra money and stay at the Royal Suites. The perks that you get are phenomenal! Especially access to the spa, the exclusive restaurant El Jardin and the taxi service! It was fantastic!! Will definetly return!

Beautiful resort, great service. Loved the adult only pool. Lots of places to walk and explore, adult only beach was great. Clean rooms with big balcony and hot tub. Bathroom is not so private, however that wasn't an issue for us.