This is a little gem of a resort. The rooms need some updating but they are clean, big and bright. The patio on the balcony is like another room with a gorgeous view of the pool and ocean. The staff at the resort are so very friendly and helpful. The food was also very good. It was nice to have the option of going to the other resort in town for a change of scenery and again the food and service is excellent. The ocean is great at the in town resort. Don’t miss out on going to Angelo’s Italian restaurant - food is phenomenal. And Casa 46 in old town is a must. Food, drinks and service were exceptional. We truly had a lovely vacation at this quaint little resort.

Oh, this place is one of our very favourites in Mexico. It is beautiful and distinct. Been going there for over 15 years, and it is definitely fading away. The rooms are really tired and a refresh just makes them even more dated. Things certainly are smelly, and old and we even had to have the AC treated for the moldy smell. The food is a horrid thing here. Breakfast at the buffet is the exact same daily and serves the very basics. No cheese, no bagels, no cold cuts nothing a resort of 4 ish stars would be serving. The Bistro is about the only place to eat, but at least the shuttle takes you into the sister hotel where the food is excellent. So sad to see this place dying.

The grounds were very well maintained. The staff were so friendly regardless of tasks that were asked. The room we stayed in could use some upgrading but it was very clean. The only drawback was the resort could use at least one more restaurant.

The hotel was nice and clean but had a musty smell and is outdated, could use updating, grounds are beautiful also pools very nice and clean and staff was all great Could also use 1 or 2 more restaurants, not many choices also no night life at all, great for older people who dont want night entertainment

What a beautiful resort with a great location, fantastic grounds, great views and a completely tired and decaying feeling.Our room was in need of a paint job, vent cleaning, and a definite redo of the bathroom.Still trying to sell time shares, but not keeping up the place. We love this place but it is so old, tired and dirty now it hits the 3 star level and not the 4 or 5. On a huge plus side, the staff is incredibly great, they try and make you feel special everywhere. Also, the new bracelet system that operates as your charge card, door key and towel card is amazing. Quite the upgrade. However, the buffet is the same all the time, no changes for breakfast and nothing new is introduced. Huge lines for food and only one cook. The staff try and make it better but the food went from 5 star to 3 star really quickly. It is disorganized and it is not fun to watch people going back and forth trying to make sense of a crappy layout. Make sure you get up as early as possible as even the staff at the hotel gets in on reserving pool chairs. There is nothing to be had after 9 in the morning and some stay empty for hours. There is a line between owners and guests that doesn’t get crossed. The sister hotel is better but the service in the top line Italian restaurant (Angelo’s)still sucks. Lots or flourish, but no standards. In and out in 45 minutes. Didn’t get to eat half of my appetizers before my dinner came. And that was the second time it happened. Still the best but decaying rapidly.

This was a beautiful resort. Even though there are quite a few rooms spread out, it was very quiet. Service was amazing (especially Philippe at the pool by the Bistro). Just a couple small suggestions: - they should have 1 more restaurant for variety - they should make sure the timeshare people do not go into any of the restaurants and disturb the patrons while they are eating (we had this happen once where we stood up to leave from our table and the timeshare person was standing right beside our table to ask us if we are interested and kept on us about attending a meeting) - i would also recommend a print out of the room service menu (too difficult to try and get it on the website). Other than these items, the place and staff were amazing! We will definitely come back.

The Pueblo Bonito Emerald Bay Hotel is one of the nicest Hotels I've stayed at. The master suite was extremely clean, well stocked with towels and essentials and the living area was large and comfortable. The balcony was roomy with lounges and overlooked the beautiful main pool. The two other pools were also very nice. The grounds of the entire place are well kept and lovely. All restaurants (3) served a huge selection of delicious foods and it would be difficult not to find whatever you desired. The staff were very friendly, very helpful and extremely courteous. This is truly 5 star hotel!!

Beautiful resort The food is absolutely gourmet and high end. Evan the pool restaurant has healthy delicious choices. The pools are all amazing. The shuttle service was challenging. Sometimes available quickly and other times I had to walk. I have mobility issues so it was difficult for me. Overall I would go back. The spa is wonderful

Everything about this location was better than hoped. Great customer service in every area from reception to food services to cleaning,gardening done continually. Loved the fact we were away from city but close enough with shuttle service for any activities throughout the day and evening. Beautiful sunsets too!

this resort is definitely first class. Beautifully cared for grounds and flowers. Two weddings booked during our week enjoyed the spectacular scenery. Our room was perfect giving the ocean view as promised along with wonderful sunsets. Excellent variety of menu items at buffet and bistro restaurants. Wonderful beach area and fine sand for miles. Loved loved loved this resort. Customer service was amazing in every area. We will be back!

Absolutly best resort! Very privet and quiet. Beautiful grounds,Great swimming pools, Excellent service and great food.Not much entertaiment so if someone is looking for that , should try something else. Other than that highly recomendet !!

Hotel grounds very well planned for all the buildings and pathways. Good view from windows. Plenty of greenery around. 3 nice pools and 2 hottubs. Food and service exelent. Rooms spacious and comfortable. On the minus side was lack of any enterteiment in resort. Only one night bar with week music which was repeated same every night. And closed by 1pm. Every 3 days same person play guitar with same program. Not much dancing of course. As there is not much to see outside and and only trips to see city it was a loss. The biggest plus was possibility of free travel to sister resort in Mazatlan with same all inclusive deal. So yes i would recomend this hotel as long as you want quite stay.

Stayed three years ago and had a fantastic time. Always wanted to go back. Pools and service are great. Not much beach left. More sand three years ago. A very large resort with lots of walking. Shuttles are available from one end to another. One buffet restaurant and one a-la-carte. Great Mexican food. Other sister property in town has more international food choices. Rooms very comfortable. Great value for the money. Still have to sign for everything although we were all-inclusive but resort handles this very efficiently. Hotel was full but overall service was great. Lots of people keep coming back. Would definitely recommend to others.

My recent stay at Emerald Bay was a sunshine paradise! The grounds are breathtaking full of lush gardens and waterfalls. The places to eat on the resort are limited as you only have 2 options. We ate at the buffet mostly which was good, not amazing though. They lack in theme nights and there is next to no nightlife or entertainment. It tends to be a resort for an older crowd.

The resort is stunning. Large property with lots of trees, walkways, low rise buildings, wildlife, statues, etc. Has several pools including an adults only pool. Food was great, especially the a-la-carte restaurant Le Bistro. Beach rocky, service excellent. Rooms very clean and spacious. Only complaint was signing for all the food / beverages although we were all inclusive. There should be another way for the resort to handle this. We have bracelets but still have to sign for everything. What is your room number? asked multiple, multiple times and we kept track of the slips of paper as we were not sure if something might be incorrectly charged in error (which it was, but quickly corrected). Overall, a great resort and we would definitely recommend it to others and go back again.

Beautiful resort. Rooms are good size and they all face the ocean but it's best to be on a higher floor for the view. Food is repetitive but good. Staff are very nice and friendly. Having to sign after each meals becomes annoying at times. Overall, it's worth visiting at least once.

Stayed at Pueblo Bonito Emerald Bay in Mazatlan. In summary: * clean and spacious room (junior oceanview) * good selection and quality food * nice and spacious pools * friendly staff * quiet and safe resort * good shuttle system to "sister" facility: Pueblo Bonita Mazatlan * aging facility starting to show its age * NO coffee or beverages in room / refrigerator * windy beach not recommended for swimming due to undertow and jellyfish

The hotel was nice and clean, everything was perfect, food was to delicious , staff were very nice and friendly, beach wasn't good! It was very rocky but resort's amazing pools made up for it , Bistro restaurant had a great menu, head chef was great in making new things if requested, overall my experience was great