Resort was good. The staff were amazing and always attentive. The food was good, not great. Wine and drinks very good. I think more food selection would've helped especially at the buffet. Rooms need help. You can see all the repairs done over the years. It was clean and bright so no issues with that. We had a swim out that connected to the main pool via a lazy river. Nice but again needs help. The tiling was uneven and you could see all the repairs that just didn't make the grade. Our favourite restaurant was Oceana. The view was amazing and the staff there were great. We got the sales job to go to a 1.5 hour review of their Unlimited vacation club on check-in (We heard it's really 3 hours with high pressure sales tactics). We declined and were not asked again. Beach is nice but very rocky when you go into the water. We didn't have a problem with that as we brought water shoes. Lots of fish to see right there once you get out 20 feet. Very little seaweed which was a plus when we booked. Cozumel gets a little while the mainland has piles of it at this time of year. We did hear they're shutting down this resort Jan 1 2027 to do a complete makeover. There is a section of new construction going on between Secrets and Dreams that will likely be used in the meantime.

The hotel is showing signs of being tired and in need of a refresh. The location is amazing, beautiful beach and great pools. The food is great in the restaurants. The buffet was great for breakfast but not a great variety at supper. As soon as we checked in and throughout our stay they tried to sell us the Hyatt vacation club. It got annoying!

The property is suffering from prolonged neglect and overall apathy when it comes to issues. We had changed from a pool view to an ocean view room to avoid crowds/noise at the main pool. Our room had a glimpse of the ocean, was directly in front of a noisy, active pool and right beside the speaker. Loud, thumping, bass from morning till just before dinner. We were forced to escape our swim out room and find a quiet place at a different pool to enjoy our days. Not worth the extra money we paid for the benefit of our own pool entry. Overall, the staff were friendly and accommodating. We were disappointed and confused on our 2nd night when we chose Bordeaux to celebrate my birthday. The waiter was not just frosty, but downright hostile from the start, well before we had even uttered a word. We were at a loss as we were friendly and happy (on vacation) so unsure why he appeared so angry. It was an uncomfortable and tension filled meal. Overall the meals were just ok, as though the staff were doing the best they could with subpar ingredients. Our room had an alarming and overwhelming amount of mold present and the musty smell was overpowering. Air conditioning unit made a constant racket. No blow dryer in the room when we arrived; 1st one a staff member brought did not work at all. Mini fridge was not functioning; finally had a replacement after 2 days; also didn’t work. Had to walk to the bar to grab water, soft drinks, etc. The beachfront is beautiful and many folks took advantage of the snorkelling right off the beach. I would say this property is definitely not the jewel in the Secrets crown, evidenced by the fact that the UVC timeshare folks don’t push hard at all. How can you sell timeshares when this is the level of property you’re promoting? I would say that the brand shouldn’t be advertising a beautiful experience if they are unwilling or unable to deliver. Expectations definitely not met.

Food was delicious and Wendy and Lucy were fantastic at getting everyone motivated for daily activities. Beach is lovely, however rocky in spots when entering the water. Our room was great, as we went with the preferred package.

We enjoyed our stay at this resort. The start was difficult as there was no room for us due to maintenance issues. We were relocated for one night to a dismal room at the adjacent resort Dreams, though came back to a nice room at Secrets, but it was a disruptive start. Highlights were good snorkelling off the beach, fabulous weather, good food and overall nice resort. Night music and entertainment was minimal.

Older resort that requires some upgrades. Hot water was intermittent during stay and many guest were complaining about have no hot water. Food was not up to 4 star but staff was good and tried hard to ensure proper service.

We got to the resort around 2:30. Our room was ready for us. We were pleasantly surprised by the whole room itself, the king sized bed and the huge shower. The food at the resort was hit and miss. It depended on the day and the meal time. The pools were great, the beach was amazing.

Love the no reservation needed for the restaurants. Love the no wrist band policy. Excellent food and drinks. Awesome customer service by the wait staff. Would definitely return to this resort. Friendly servers that remember your likes without prompting Loved watching the sunsets on the Sky Bar. Very quiet and relaxing resort.

Please don't waste your money on this resort . After spending $7500 for 7 days i feel sooo ripped off. Upon check in there was no orientation of any kind - we were left to find everything aside from our room on our own. The ocean was very unfriendly with lots of sharp rocks the entire length of the beach so no wading into the ocean without tripping on slippery rocks /coral. The umbrellas were either rips or alot of them didn't go up. they beach chairs in the non preferred area where cheap and well worn with no padding what so ever . Their "preferred status" is an absolute rip off. It wasn't offered by Trip Central and after reading their reviews and inquiring was told it didn't include much and that it would be cheaper if i inquired upon arrival . This is did to find out it was an additional USD150/room per night which include the use of Dreams, Sunscape and Secrets, an additional restaurant at Secrets, lounge area and a small pool. Nothing worth that kind of money. there were no arm bands to indicate you were preferred and no one really told us what was preferred and what wasn't. So after 3 days of using a swim up bar in one pool ,on our way back to the room from a day at the beach, we were questioned by a young gentlemen about how was our stay , room etc so far . He proceeded to ask our room number and promptly told us to move as we weren't on his preferred list ! I'm sure glad i didn't pay extra for preferred as there was no way to tell who was what and where. The buffet was the worst i have ever see in 25 years of travelling to the Caribbean! At breakfast very little fruit only one kind of meet and if you wanted bacon (which was never out ) you had to ask every morning and they only brought it to you there was never any out on the buffet . The bread was wonder bread, no quality high grain breads ( which i would expect at a 3 star but not at a 5 star that's over $1000/night ?? Choices and selection at every meal on the buffet very small and limited and not 5 star quality . The washrooms accessible from the beach area smelt so much that sewer that they were hard to bare going into I have been many times to all inclusives for NY celebrations but NEVER have i had to pay extra to be a part of the celebrations. The least expensive seats for a buffet dinner and some entertainment were USD 400 per couple and went as high as $1000 per couple for a front row. this was all staged on the beach and the buffet was set out on the beach . The food was decent however after that food sat on the beach from 7pm to approx 10 pm it was packaged up and we found the exact same food , leftovers, on the buffet the next day at lunch and then again at dinner !!! Some of which had been fresh seafood ............. Booze was not premium either which you would expect to find some at a 5 star the entrie resort is very tired - the rooms are ok and you could tell they'd been Reno'd not that long ago but still tired. There was other things but i think you get the idea . Considering all my partner and i wanted to do was take a quiet 7 days on a great beach in a bit of a luxury setting and rest and this is what we got . We made the best of it ............................. the only redeeming thing were the staff - they were polite and would go out of their way to assist you with what ever .. that said they were enough for us to ever consider going back there or to any other secrets for that matter. As a Hyatt owned establishment they should be ashamed of this offering for this kind of money

Spent alot of money on our vacation. Celebrating our 20th anniversary. We splurged and got a swim up room. The hotel was a little tired/dated but at least it was clean. The food which I was looking so much forward to was ok. We had to go to into town to get good real Mexican food. Beach was ok -great snorkeling easy to get a lounge chair 2-didn’t spend much time around the pool cuz we had the swim up room..eh would I do it again prob not-I kinda don’t like the Hyatt hotel chain -rubbed me the wrong way I guess-first time ever to an adults only -

Secrets was a great experience. With preferred you get access to breakfast and lunch at oceana which is definitely worth it. When we arrived we were given an upgraded room for our anniversary, champagne bottle and snacks/drinks refilled each day. Rooms and resort are clean. The chair game is strong, as it is with most resorts, but just get out to enjoy the day by 7:30/8 and you’ll have a beach chair. I don’t know how the chairs were by the pool as I didn’t use them but no one seemed to be without. Staff are all lovely and the beach always had people coming to take your orders. Coco cafe has top notch coffee and snacks 24 hours. Rooms were clean as well. All restaurants were very accommodating and attentive to allergies as well as vegetarian. Beautiful sunsets on the water to finish off a day at the beach.

My husband and I went to the Secrets Aura in Cozumel in March 2023 and had an absolutely amazing time! The hotel was clean and well taken care of. Our room was wonderful, clean and comfortable. Our bar fridge was stocked on demand which was a great bonus! The food was wonderful and offered something for everyone. The staff were some of the nicest people I have ever met!!! So polite and welcoming. I will definitely be going back to this resort again and have already recommended and raved about it to my family and friends.

We stayed at Secrets Aura Cozumel from June 14-June 28 and had a wonderful time! My hubby and I haven’t been away together in 12 years without kids. So we chose an adults only resort. There were a couple bumps and I want to get them out of the way first. We booked a swim up room that was behind and above the Manatee bar pool. We had a slide down into the pool that was great! Unfortunately it was turned off for 5 days during the first week. They also had a problem with Mustard Algae in the pool that week too. We chose not to swim in the pool for 3 days because the algae was so bad. They worked hard on it and got the pool all clear in a few days. We still had 2 other pools to enjoy! We spoke to Carlos at the front desk about our issues and he upgraded us to an ocean view room that had a gorgeous view of the ocean and second pool! Now for all the good stuff! The rooms were clean and well kept. The air conditioning worked all the time. The bed was comfortable and the bar fridge was stocked daily The room service was great. Though it does take about 45 minutes to get your order. The grounds were being all trimmed up as it was spring and the plants we’re growing like crazy. It was quite beautiful to see all the flowers and greenery. The pools were very clean and the beach was fabulous! It is a coral beach so have water shoes for the rough sand. I snorkelled right on the beach and saw some very nice fish. The food was fantastic! We liked everything we ate at all the restaurants. We had a romantic dinner on the beach with our own private waitress. The waitress was perfect and meal was scrumptious. The view at sunset was breathtaking!!! All the staff were the best! Wilberth and Angel at the Manatee bar you rock! The hostesses Nataly(Oceana), Veronica(Market buffet), Rosanna(windows), Esmeralda(El Patio) were beautiful and greeted us and seated us quickly. Our waiters Miguel, Mario(Oceana), Julio, Jesus and Sergio(Market buffet), Juan(El Patio) we’re quick and friendly waiters. We always had something to drink and the food came quickly. Paulina from guest services came around the pool area a few times during our stay to make sure if everything was going well with our vacation. Ruben from Fantasy Travel Excursions helped us plan our day trips and arrange transportation to the airport because we extended our stay and has to get our own taxi. Everything was wonderful all in all. We were treated like family and welcomed back by everyone, and we will be back!! Thank you all for the best vacation we could have😍

The grounds, public areas and rooms were adequately well kept. Loved the fact that reservations for dining were not necessary so we didn't have to feel pressured to be on time anywhere while on vacation. Food was good but would have liked to have more Mexican cuisine, as we love to experience the food of the country we're visiting. Nightly entertainment was a disappointment unfortunately. While we were allowed to attend the shows and activities at the sister hotel, we expected to have nightly entertainment of a better quality at our hotel. While the entertainment crew tried their best I'm sure, it seems that more experience/knowledge in the field is required. As guests, we wanted to be entertained; not to be relied on to be the entertainers. Guest participation should be post formal entertainment, which should ideally be featuring the culture of the country.

Overall, my experience was positive however it is not up to the Secrets brand. My husband and I were happy with our room although others in our party we’re justifiably not (rooms not what they reserved). The food was very good in the restaurants and the Sky bar a lot of fun with beautiful views. There was an obvious lack of staff in all areas but those working were working very hard to keep up. Entertainment team top notch. Pool cleanliness was a real issue. We never saw anyone skimming the Manatee Bar pool and it’s condition deteriorated during the week. The day after the foam party the pool was never cleaned broken balloons, lime wedges, glasses etc. were still on the deck. On our last day the pool water was covered with scum, leaves, twigs and cigarette butts. It was so bad we asked for a skimmer to clean it ourselves. About an hour later a staff member arrived and we assisted him in getting the junk out so we could enjoy our pool time. Beach was lovely and you cannot beat the views. Hopefully, Secrets should puts some money in this property and gets its up to the same standard as other Secrets properties. Until that happens we will not return or recommend.

The resort was smaller and bit dated but overall was pretty clean. First impressions were not favourable. On arrival, we were not greeted by any welcome staff. Rooms were not provided as requested. Seemed to be a shortage of dishware in buffet - no side dishes, no bowls - only large dinner plates. Made it difficult with soup and cereals. Also seemed to be shortage of wait staff in buffet. Restaurants were very good. Pools and pool side service was very good. As noted by others Aura Cozumel seemed to be "the poor cousin" of the Secret's Resorts.

I had stayed at 4 Secrets prior to booking Aura Cozumel. I am a huge fan of the brand. This resort, however, was not quite up to the standard of the other Secrets Resorts. This location was purchased from Wyndham 8 years ago and not all rooms are renovated - many are out dated. It definitely needs a facelift. The staff was pleasant - but the service was fairly slow. Restaurant options are limited compared to other Secrets - but the food was good quality. This resort is nice - but if you have been to other Secrets properties, it will not compare. If you have never been to a Secrets, don’t judge them based on this resort. Overall I would say it is 4 stars at best.

We visit the same name resort in DR last year,it was great 5*.I had a food poisoning on my 3 day. The rest was a disaster.Doctor visit me in the room.Was given I’v with 4 meds at the cost of $370us.Will never travel to Mexico again.The best was the flight business class,thanks to Graham !

Went to Secrets Aura Cozumel with another couple...all in our 50's. We all really liked the resort. Loved the slides, the staff, the pools, the use of Sunscape next door, the food was quite good and room service was excellent. Staff served you wherever you were...at the beach, playing ping pong, in the pool, out of the pool. Food and drinks were plentiful everywhere you went. Bordeaux was the best restaurant...get the beef tenderloin or the lamb. A couple of really nice touches like the service, and top shelf drinks make this resort worth the extra $$. The SkyBar is a great place to meet for a before dinner sunset cocktail, or a sushi app. Great drinks and atmosphere. Had a pool room that had a slide down into the swim up bar....How convenient and fun! The only negative comment I would have would be that the resort itself is starting to show a little wear and tear and the rooms could use a refurbishing with paint and some new furniture....the beds were very comfy though. The beach is rocky to get in but the snorkeling is fabulous right near the pier. I would definitely return to Secrets Aura Cozumel.

My boyfriend and I went with two other couples after researching many resort packages. We chose the swim up pool view suite. And we were very happy. Walking out of our room into a pool and being able to slide down the waterslide to get another drink at the pool bar was an added bonus to an already amazing time. The staff were amazing and extremely accommodating. Special shout out goes to Alejandro at the Oceana restaurant. He was extremely pleasant, attentive, and must have enjoyed our company as well because he invited us back for a special dinner the following evening . He was amazing! Angel the bartender at the Rendezvous was excellent, quick and always knew what kind of cocktail to make. And had a mischievous smile on his face! The hotel was beautiful. The grounds were impeccably kept. The food options were plentiful and perfectly portioned. There were a few negatives. The major negative was the pools were absolutely freezing! We are talking below 80° freezing. Having some sort of heating system in the pools would have absolutely guaranteed more people getting in them. They were painfully cold. Also, the pool by the Manatee bar needed to have more access to the bar. It would’ve been nice to have a few more bridges over the pool from different areas of the deck. The pool is laid out in such a way that if you are lounging on one side of the pool, and you need to make a trip to the bar, you have to walk literally around the whole huge pool (because it was too cold to always get in the water to shorten the distance) to get there. Also, the pool deck had terrible drainage. After it rained, the puddles by the staircase were 2 inches deep at least. Which made walking through them at night after dinner a little difficult especially when wearing dressy shoes. My shoes were soaked! I believe it would be advantageous for them to have a better drainage system on their deck to get rid of the excess water. I would definitely return here however. But next time I come back, I would definitely like a swim up ocean view room. While I loved our room by the Manatee bar, they were a little tired and needed some freshening up. But still an amazing resort and we absolutely loved our time here.

We enjoyed our stay at Secrets Aura. The staff was very friendly, especially our bartender, Santiago in the Preferred Lounge. We found the food very tasty, the resort very clean. Our only disapointment was that they did not have nightly entertainment. You'd think an adults only resort would be a little more lively at night.

This is our second time at Secreats Aura Cozumel, we like that it’s an adult only resort and we wanted to go diving again in Cozumel. Our last saty there was 2 years ago. The food, drinks and room was excellent with a comfortable bed. Loved every minute of our stay!

Great people and services. Clean room and resort. Always helping you to get a better stay. Food was great however sometime cold. We had to ask for red wine to be at right temperature. At least they were reacting quickly to all concerns.

We arrived on a late Friday evening as our flight was delayed out of Toronto. Check in was fast friendly and professional. For a little extra we where ocean front preferred members. Their were many activities to chose from and the evening entertainment put on fantastic shows. Housekeeping was prompt and attentive. A variety of different restaurants to chose from. Only one with a dress code. Several pools to chose from.The resort was well laid out and the view breathtaking. My wife loved it just as much as I did. We're definitely returning next year.

The hotel was very short on staff you could tell because they seemed to always racing to get the dinning areas cleansed and ready. Room service was exceptionally long wait times, took almost 2 hours to get a salad to the room in preferred suit several times we called. Had to call everyday 2 times to get the room fridge filled with water. No snacks that are suppose to be refilled each day, had to ask for those to. The hotel it’s self is in need of updating and repairs. Cracked pool walkout tiles, beds were done our was like trying to sleep in a hammock. The food exceptional each day No complaints at all there. The spa was a pristine and very well maintained and staff were Always very helpful and pleasant. Overall it is not up tor the same par as the other secrets and dreams I have stayed at.

It was my third trip to Secret Aura, Cozumel. As alway the staff, the food and the beach were great. They take good care of you. The scubadiving is amazing (did it with Martin's dive shop). I will certainly return to the same resort (Secret Aura).

The lobby is small but check in was fast, Hotel grounds needed trimming yet staff on hand was always busy and friendly. With the sister resort next door there was lots of restaurants and all were good.Pools were warm and relaxing with great poolside service from Isabel and Victoria and there secretary.We had the same waiter in two different restaurants and eric went out of his way to make sure all was well.Buffet seamed to be under staffed as sometimes no one to serve pasta or no one behind cooking area at all. The food in general was good .Beach is very rough make sure you have watershoes.

Keep valuables locked,Things go missing.long waits for dinner.scenery beautiful.not going back.older resort needs updating.concierge believes they have nothing to do with the people harassing you to go to 1 hr meetings you know what I mean

Resort was nice, room was nice. Snorkelling in front of hotel was very good. Only complaint was the buffet restaurant on site could of had more people doing the specialty meals. Waiting time was a little long.

Had a wonderful time at this resort. Stayed in the preferred section and loved the room and service. Staff were exceptionally friendly and helpful. The food was fabulous, didn't have a bad meal all week. Room service was a nice touch as well. Lots of chairs and beach towels. This would have been a perfect holiday if it wasn't for being smoothly roped into signing up with their Unlimited Vacation Club program. BEWARE this is a SCAM. It costs a lot of money and the benefits are not as good as they make them out to be. After coming home and looking closer at the 41 page contract I found out that even with their discounts I can still get a cheaper package through an online booking agent. You would be hard press to ever break even during the term of the contract (30yrs) even with the free weeks they offer. Mexican law has a 5 day back out clause which is too late by the end of your holiday. I am out a pile of money that I will probably never see again. Avoid the resort tour and enjoy your holiday. Don't fall for the free gifts because these guys are smooth and good. I know about time share scams and my wife and I fell for this one. It's not a time share but a SCAM all the same. I do not recommend because of the high pressure sales tactics they put their guest thru. SHAME ON YOU Secrets.

My husband and I have never stayed at a Secrets but have heard lots about them and had great expectations. We were told by others who had been to many Secrets resort that this one was sub-par but we thought that the resort itself was very beautiful. We had a swimout room and loved it! The food was amazing, we only ate breakfast in the buffet and the rest of the time we enjoyed the other restaurants, the Oceana was our favourite by far! The seafood was fantastic. The staff all over the resort were friendly and very accommodating, Lucio and Angel at the Oceana were very sweet and very helpful, at the Manatee swimup bar, Felipe and Fernando were lots of fun! Vicky our waitress was very nice! If you are used to being entered by the entertainment crew on vacation, this is not the resort. Many people that stay here are divers, and for most of the week we thought the resort was mostly empty but in fact it was full, everyone was just out diving. The best evening entertainment was Paco the country singer, i could have listened to him all night. The Rock band was good but they didn't play very many songs. All-in-all the resort is beautiful and the rooms are great, the swimming pools were very well kept. There are many iguanas around the resort which are fun to watch. Hope this helps!

Staff was excellent, friendly, dedicated. Food was tremendous. Entertainment less than expected. Beach was difficult to walk, reefs were remarkable for scuba and snorkel. Some sewage smell on grounds. Overall overpriced in Can dollars/ better deals from US but a week of sun always welcome in Feb.

The Staff & food was very nice not much Mexican authentic meals . We had beautiful weather the view from our room was good .Layout of resort was nice we only found out later in our week that the joining resort was also included in our package.. Very disappointed in the snorkeling travel agent informed us of great snorkeling .. not true we took part of a snorkeling tour where we where all 30 told to stay in close proximities ... Again al I saw where other snorkelers fins & legs worst trip ever I have traveled for the last 10 years to different places I would return to CUBA before going back to Mexico half the money not as commercialized better snorkeling & same level of food experience

This resort is actual big, there are two sections. A preferred club and regular side, but both are connected. You can also have access to Sunscape Sabor right next door, which is sister resort. My husband planned this trip for my 50th Birthday and they sure treated me well on my birthday. Overall, the beach is good, but a big rocky. The weather was fabulous, and the island is quiet. All the restaurants are top notch one of very few we have been to in Mexico. The great part is no reservations required in any of the restaurants. The buffet is good for breakfast as well considering it is small. However, for a Secrets, this chain hotel is quiet dated, and could need some upgrades, within the rooms and the grounds. The foliage is well kept, overall the grounds. Beverage service is top notch as well, the alcohol served is top shelf, Jack Daniels, Smirnoff, Grey Goose, Crown Royal. Just need to ask for these when you order. We would go back, but not anytime soon, as we like to see other areas. Transfer was easy to get there and return, the taxi ride isn't long 30 minutes tops.

Well kept hotel. Rooms were spacious and the hammocks on the balcony were great for relaxing. Slides into the pool were fun but the pool bar is small. No swim up bar in the pool by the ocean which was disappointing. Some things in the resort were hard to find like the buffet. The spa is at the resort next door. Food was good as was the drink service on the beach. Overall nice resort, just an odd layout and no night life.

We both love this resort, the service was great, everyone we're glad to help or serve you the best they could. For our first time to Secret Aura we were so please. The restaurant food was delicious and to top it all we didn't have to make reservation even in the restaurant A la Carte, that was wonderful and sooo good, everywhere you ate. We strongly recommend this resort to everyone. Nice pools, nice rooms nice bars with great entertainment. The sunrise and sunset were just breath taken. Thank you for a great holiday !

We arrived at the resort around 11pm, had a very quick check in and taken to our room. I had contacted the resort prior to us arriving to let them know my husband's birthday was during our stay. When we got into the room they had a bottle of wine, 2 glasses and a beautiful cake waiting. The room itself was amazing, huge, with an amazing ocean view and huge balcony. The bed was the most comfortable I have ever slept in. We were hoping to have a drink before bed and told we could go to Desires nightclub. We couldn't talk to each other it was so loud and there was a smoke machine going. We quickly left and walked down the beach to the next resort to get a drink and a bite to eat. The food was very good at the ala cartes for dinner and lunch, I would recommend going to the buffet for breakfast. We ordered room service for breakfast twice and it was not very good. The food from the beach menu was very good. The servers were all fantastic. The beach is beautiful and long, but there are no palapas unless you are in the privileged section and not many there. The rest of the beach has umbrellas, but again not many. There was a strong smell of sewer gas throughout areas of the resort every once in a while including our washroom. There wasn't much in the way of entertainment. What was missing was a real lobby. It is more like a wide entrance to the back of the resort. This resort isn't up to the usual Secrets standards, but they are constantly working and I can see they are trying to get it there but they have a way to go. So saying all this. The food, the service and the room were all great.

This hotel is beautiful. The food was great but the buffets get a little repetitive in the mornings. The beach was beautiful but a bit rocky going into the ocean. Didn't stop us though. Great snorkeling and jumping off the pier into the ocean was fun. The only down fall is the rooms are old and very dark and some of the rooms have a sewer smell.

Resort colourful loved the palm trees. Restort is clean relaxing food was good. Steak Hamburgers. The Buffett not enough selection sometimes cold. Beach sand a Little coarse. You require water shoes or there are two paths to walk thru the coral reef to clean sandy beach in the ocean. Overall everyone was pleasant and available to assist you Very friendly Excellent resort. Will go back again.

A Secrets repeaters, we felt that this result isn't quite up to the amazing standard the other Secrets have. Service in the Windows restaurant at breakfast and lunch needs addressing. (very slow service) The market café buffet needs some serious attention (ie its small and doesn't have anywhere near the selection the other Secrets have). The Bordeaux was excellent (we went 3 times). Dinner at Windows was terrific as well. We were upgraded to brand new rooms on the 4th floor by the Sky Bar. Absolutely awesome rooms. The SkyBar was also an excellent bar with sensational views of the sunset. Pools were lovely. Beach not so good but if you go into the ocean via the dock ladder, it was awesome. We would go back again and hope some improvements were made. However, we're already booked for Secret Capri next winter!

A la carte dining was nice feature, but the quality of food was hit and miss and portions were small. No shade umbrellas on the beach unless you upgrade to Preferred Club section. Access into the ocean is very rocky; water shoes are a must. Beware of being lured into time-share pitch by AM Resort staff. Hotel is slightly dated, but service staff are amazing and friendly.

The room smelt musty. Small bugs everyday all over the bathroom sink. Various areas of the resort smelt like raw sewage. No umbrellas on the beach. The beach was very rocky. The best thing about this resort was the food The Bordeaux was excellent.

It was nice but upgrades not worth the money and a la carte restaurants very skimpy on the portion sizes. I would prefer Melia where I went 2years ago in Cozumel and it included golf and for less money.

Ground are amazing and maintained well, Room design is excellent, but still under renovation in presents of guests ; Restaurants are good, but buffet facility required to have better management and services, including meals variety; Staff extremely friendly; Entertainment Program developments required.

Great service in the restaurants and bars! New years Eve entertainment was the best ever! Great entertainment throughout the day and evening. No standing in line for restaurant reservations, they give you the pager and you can go to the bar for a glass of wine and they page you when your table is ready. Great diversity of a al carte restaurants with no limit on how many you can go to! Hotel is very clean and the maid service is excellent.

The staff and food were excellent. Yes there were some renovations going on causing some daytime noise but the resort made up for it big time with the staff and food quality. This was our second time there and we would come back for sure.

If you want to relax this is the place, we picked from multiple chairs daily, no rush to get them. Towels just grab them no card to trade in. As far as the construction it was non invasive. We always grabbed a couple chairs under the palms just past the front desk in front of the ocean. Surreal relaxing spot, wish I was still there. The service from the waitresses on the beach was non stop they went out of their way to make sure we were happy and taken care of. Always smiling. The food, out of this world, The duck at Bordeaux was really good, surprised to find duck on an all inclusive menu. But the Shrimp ceviche at Oceana was incredible to be honest I think I ate it at minimum 4 times I couldn't get enough of it. The liquor selection cannot be beat. Everyone one top to bottom, minus the jerk at the front desk that refused to give us a late check out or courtesy suite although others on the same flight got this even though they asked after us. That was the only draw back. Go enjoy the crystal clear waters, and relax. OH bring water shoes, a definite must.

Hotel was under construction they were upgrading and adding new rooms. Our room had not been done yet but was clean and everything worked. The Staff was AMAZING they made the trip for us. Food was fantastic and drinks were good. All around nice place I would go back.

Some disappointments that were not expected for 5 star resort 1. No hot water all week 2.poor bar service 3. Poor service at windows restaurant and served raw pork 4. Rooftop bar closed due to construction 5. Slippery floors everywhere huge falls risk

Very nice room in the preference area. Limited restaurants but excellent food and no reservation requirement made it stress free. Good snorkelling and sailing right on the beach. Staff very friendly and helpful but not pushy. Enjoyed our stay.

Scuba excursions from the dive shop at the resort were very well priced. The Resort beach was okay and has a slightly rocky entrance to water. Great snorkeling and lots of water activities right there. Excellent food, service and resort amenities. Reasonably quiet. Great place to just relax with a loved one.

Great staff. Polite and hard working. Food is average. Pleasant surprise upgrade on arrival to preferred. Was an $800+/person upgrade as I looked into it before going. Would not have payed for it. Service at bars better at not preferred. A lot of overweight, baba jug carrying drunks. Maybe it`s the same every where with all inclusive? Facility well groomed, preferred room was large and comfortable except floors are slippery when wet and upstairs shower leaking into ours. Was reported when there but nothing done. Not sure what regular, pool view rooms are like. Marketed as quiet, romantic, couples type get away but more of a party atmosphere pool side when we were there. Have to stay on the beach. Beautiful sand beach but rocky on entry to the water. Didn`t take my tennis stuff and was disappointed, 1 hard court and 1 clay court and both lighted and not heavily booked.

Secrets Aura was a wonderful place to visit. Right from the start we were welcomed with friendly staff and the hospitality never stopped there.. They always had some kind of entertainment going on all day and into the night as well. The food was great in all of my stay I never had a bad meal . I would defiantly go back there again.. If anyone does visit this resort make sure that you get to meet Adrian he does a great job there making you feel welcome at all times.

Well where to start,i read reviews about secerts Cozumel and most of them where good but should have been fantastic!Why omg the people that work there treat you like family,seeing your broter or sister everyday your their was amazing.The food was simply outstanding windows rest was great as well as the French one.Service was top shelve!but what brought the whole thing off was this amazing person,a man by the name Adrian.Words cant describe what this man does!Adrenline in a bottle or human!lol.I heard a saying down there about Adrian and I put my twist on it by saying,Full tilt boogie,thats this man!Only one complaint and not about the resort is with air Canada vacations there rep that was there was a ghost I didn't see him till the last day and he was sarcastic to me!They need to get him out of there and replace him!If you are looking at this resort you will not br disappointed.Relax very quiet and the staff always pleasing,Was there for one week and iam going back this yr again!It left such a impack on me!Thanks Sercerts Great holiday

I loved this hotel due to its size. Service was great and staff was very polite and accommodating. Our room was more then I could ask for. The maid kept it spotless and our roof top lounge area for us only was the cake topper. My husband and I will definitely make this place our first resort to choose from when we want a place to rest and a scuba vacation.

The restaurants are amazing. I like that you do not need to make reservations and you can just go. The only draw back is you have to go and stand in line if you want the usual 7:00 seating. If you don't mind going later, there's no problem. The food is fantastic, plentiful, and the service is great. Our room was Awesome. HUGE, modern, heated floors, right by the VIP pool, and cleaned by very accommodating and cheerful cleaning staff. The beach is in its natural state which I appreciate. Snorkelling right off the beach to the peer is amazing... who needs to pay for it. However, if you do want to taking a snorkelling trip, the reefs in Cozumel are the best I've seen... especially scuba diving. I would definitely go back. The staff could not do enough for us and always had a smile on their face. I have nothing bad to say about this place... absolutely nothing! Oh yes, don't forget the spa... it was part a Valentine's gift and the staff made sure we had a very romantic Valentine's evening.

A relaxing vacation. Food was excellent and service was adequate. Food and beverage service on the beach was a nice added touch. Sand was mostly broken shells, but that should be expected on a coral reef. Snorkeling was great right off the beach, and the scuba diving was serene. Overall a wonderful resort and will definitely return.

This was our first stay at Secrets Aura Cozumel and we found all aspects of this property to be excellent. The food was first class and there was ample variety for all 3 meals. We never waited to be seated and the staff were friendly and efficient. You have to keep in mind that you are on a vacation where time should not be on the top of the priority list. Sit back, relax and enjoy the surroundings while you dine. Our room was nicely appointed and cleaned immaculately each and every day. The staff were all first rate and would go out of their way to meet your every need. Adrian and Mariana at the Manatee Pool Bar kept things hopping on a daily basis and their charm and personalities were infectious. If you feel the bar service around the pool tends to be slow, try ordering another drink when your first one arrives or better yet, get up every now and then and shuffle to the bar yourself. These people work very had and a little tip on a regular basis goes a long way. Although a little more "rustic" than some other Secrets properties, this resort more than met our expectations and we would not hesitate to return again.