We had a beautiful anniversary trip and made wonderful memories the week we spent here. Beach was stunning, and only minutes from our room. Our first night our air conditioning was broken as we asked several times to have it fixed until we had to go to the main desk. It really upset us as well as a fire alarm going off our first morning there. We addressed these concerns to the front desk and got put into a swim out suite. It meant a lot to us to have our concerns heard and dealt with. The vibe was right, entertainment was great, and food was good. You were never hungry and there were options. Was the food amazing? No. But it’s good and you get by just fine. Drinks were plentiful and the staff was friendly. Nice resort with maybe some miscommunication about how to book the kayaking but that didn’t bother us. We loved it and would definitely return. Thank you for an awesome vacation!

Nice hotel, clean rooms,close to the beach, however the service is terrible. We had a hard time getting a simple glass of water at the buffet breakfast and lunch. The à la cartes were fabulous. The food at the buffets is “meh”. The drinks were awful overall stay was okay. However, we will not be back. For the price we paid, I would have expected at top notch stay.

Everything was lovely. A few touches i.e., some food at the buffet was cold… but overall food was really good. The resort provided an area downstairs from main lobby where guests could shower after having checked out of room and spending day on beach - before going to airport. The showers only had cold water and there was no soap in dispenser - it was an unexpected touch and maybe more attention could be given to thinking of checking on these things. Otherwise, had a lovely and relaxing time. Staff was very polite and contentious. They always tried to be very helpful.

This is the 3rd time going to Esmeralda and this past experience was by far the best vacation yet. Hyatt has partnered with them so there were many improvements The food is 10/10, the rooms have been upgraded and modern especially the washrooms our room was spacious and comfortable. The only negative is they always ran out of toilet paper at the beach washrooms so bring your own wipes because when you tell them it needs restocking they don't understand or speak English well so you leave frustrated.

we had an awesome time - the room was updated, the swim-up pool temperatures were amazing, the sports bar had the best cappuccino and the food and views gave us everything we needed. Thank you we will be back!!! Planning the next trip already...

We have been to many resorts and this one beats them all. It set's a high benchmark to beat when seeking a relaxing holiday. It offers all of what you would expect from an all inclusive: clean and refresh resort; big room; great pools; great food; flexibility with the a la carte restaurants; easy access to the beach which were very clean; friendly and courteous resort employees. I would not hesitate to go back

Top notch. Grounds were exquisite. Hotel facilities very clean. Restaurants many choices from around the world to choose from. Tutra ( Mongolian ) was our favourite. The only downer in my opinion was the staff would wash all cups in running tap water no soap and reuse cups to new patrons.( (at swim-up bar ). Which makes me begin to wonder , how do they wash their fruits & vegetables before serving? Unfortunately, I was sick with gastric pain and diarrhea by the 4th day. I am writing this 4 days after my trip and still suffer from symptoms which I’m treating with heavy antibiotics. Please be aware that this is my 2nd time at Bahia Principe Esmeralda and 8th visit to the DR. Never have I gone thru this experience. I would go again only this time would strengthen my immune system prior to vacationing. Also my wife was with me and had no health issues effect her.

This is a very nice resort. Our room was comfortable and very clean. Maid service was excellent. The staff was helpful and friendly. We enjoyed all the different activities and the large pools and of course the beach. Would book this place again

Luxury Esmeralda had great landscaping and wonderful pools for swimming and swimup bars. Our room had a swimup to our room and it was refreshing after a long walk on Bavaro Beach. Our room was exactly what we expected and the room was always made up very well by the hotel staff. The service was excellent at the hotel. In particular Alexa at the front desk spoke good english and advices us on our stay and how to get around all of the Bahía Príncipe resorts. The activity staff did an awesome job as well. We joined in on Aquafit every day that we were on site. Overall, very good a la carte restaurants. We loved the Mongolian and Naan restaurants as well as the MEAT steak restaurant (Grand Punta Cana) the best. The sports bar was excellent to catch up on sports and their food/snacks were superb. Thank you for your hospitality!

The grounds were beautiful, well maintained. The staff were friendly and helpful, solved our problem for use. We weren’t sure about return pickup and Luis phoned to get the information we needed. The food was delicious. I particularly enjoyed the fresh fruit and the varieties of salad. I liked going to the a la carte restaurants off site. Great choices available.

The resort was beautiful, with lots of swimming pools and shade huts on the beach. All the restaurants were exceptionally good. The most outstanding feature of this resort was the incredible service…a concierge in each villa who could deal with any and all requests. Villa 90’s Alfredo was super! Transportation around the resort for restaurants, shopping, sports always available.

One of the main reasons I picked this resort was because it advertised that it has tennis and pickleball courts. Unfortunately, the tennis courts are in terrible shape, almost unplayable, and even dangerous because of the uneven surface, poor repairs, and improper surface paint. The pickleball court isn't much better. On the other hand, the food was very good and as was the service staff. Entertainment was also a bit disappointing: always a solo performer with an overladen set of pre-recorded backing tracks. An actual duo or trio would have been much preferred. A final comment: The departure at Punta Cana airport was a disaster, very poorly organized, as we had to stand in various lines (an hour and a half for an Air Canada bag drop) and another thirty minutes for security and customs.

Wanted to start this off by saying this is my third time returning to this resort, first time solo! The grounds, room and the beach were beautiful the new renovations at the renovations at the Esmerelda were beautiful! Always felt safe as a female solo traveler. Food would rate an overall 5/10 - was no variety even at the al la cartes, half the dishes were missing items that were supposed to be included per the menu unfortunately so if that matters to you, this isn’t the resort for you. But everything was definitely edible! Although we were getting the after effects of Hurricane Melissa, everything was still perfect! Some staff were friendly but most just left me alone since I was solo. Overall would say it was a good experience.

1st time staying at Bahia Principe Luxury Esmeralda and definitely will go back. Grounds were amazing, so much to do. Staff was so friendly and helpful. We stayed in the Junior Suite, well kept room. Room was cleaned everyday by TANIA. Mini fridge stocked daily. 2 big pools, 1 relaxation pool with 3 whirlpools...lots of seating, cabanas included. Beach was great. Bars, restaurants so much to eat and drink.

The staff at resort were amazing. Alfredo Michel is the man and made everything too easy. The two guys in the entertainment named King Kong and Hector were some of the funniest people I’ve met in years. Really a great trip.

We had a fantastic stay at this resort and were so happy with our choice after visiting some of the other Bahia properties nearby. This one truly stands out. The food was excellent, the fridge was restocked daily, and our room was always cleaned with fresh towels. We never had an issue getting pool towels, which made things easy. There were plenty of chairs at the beach, and although the pool could get busy if you arrived late, we always managed to find a spot and bring it where we needed. The evening shows were wonderful, especially the outdoor fire show—absolutely captivating. The kids’ club was top-notch, easily one of the best we’ve seen: organized, fun, and well-staffed. We also loved being able to take the trolley to other Bahia resorts to enjoy fun extras like mini golf, soccer, and basketball. If I had to point out one small downside, it would be the sports bar, where the service was quite slow and wait times for food were long. Still, this didn’t take away from the overall experience. Now—the true highlight of the trip was Hector, the entertainer. I honestly can’t say enough good things about him. Hector isn’t just good at his job—he IS the energy of the resort. He’s warm, hilarious, and incredibly gifted at making every single guest feel seen, included, and welcome. His presence brings joy and connection in a way that few can. He remembers names, learns about families, and brings genuine heart to every interaction. It truly felt like being around family because of him. Without Hector, the entertainment wouldn’t be what it is. He Made our trip unforgettable. Also, Monica at the front desk and Adriana were wonderful during a health emergency—kind, calm, and incredibly helpful in a moment of stress. Their compassion meant the world to us. All in all, a truly wonderful vacation. We’d absolutely return

The experience from booking to arriving at the resort was all wonderful. Everything was explained and straightforward from the moment we booked the vacation. I have recommended trip central to everyone.

Great value for families, spacious rooms, friendly and responsive staff. Food options were great too and the Bahia app made reservations very easy. Beach had lost of chairs and umbrellas. There were a lot of sargassum this year which is not usual for Punta Cana.

My husband and I had a great time at this resort. Here are my thoughts on the various aspects of the place, as someone who has stayed at many all inclusive resorts and with relatively high expectations. Lobby/common areas/hotel grounds: Excellent, recently updated, lovely to stroll around in. Beach: Wonderful - why we keep returning to Punta Cana. The great thing about this resort is they remove the seaweed several times a day. The Esmerelda is also close to the beach (as opposed to Fantasia, Aquamarine, Turquesa which you'd have to take a cart to get to the beach). Lots of kids at this time of year and with the complex catering heavily to families (water parks throughout the complex). Main pool: Too warm in May. We spent most of our time at the beach. Rooms with swim up pool: we were fortunate to be upgraded to a room with a swim up pool, which was fantastic. We'd come back to our room around 3-4pm once we got too hot on the beach to cool down in the swim up which had cooler water than the main pools. Rooms: Adequate, relatively clean but could use a deep clean. You don't spend much time in your room so not a deal breaker. A la carte restaurants: Well worth the hassle to book ahead of time on the BP app. Food generally excellent. Our favs: Yurta, Maiko, and Limbo (at the Ambar). Good: Rodizio and Taino. Not good: El Olivo (at Aquamarine). Great to be able to try the a la carte restaurants at the other BP resorts in the complex! Buffets: Breakfast buffet was good - made to order omelets, crispy bacon, lots of fruit. Lunch and dinner buffets were not very good. We got by with the taco station at lunch and booking as many a la carte restos for dinner as we could! Service: Generally slow. Bartenders don't acknowledge you until you tip. Service in buffets very slow. Many of the staff don't speak much English, which is fine but unusual. A la carte service is better. Carts: For getting around the complex - slow. Give yourself an extra 20 mins to get to a dinner reservation at another BP resort, for example. Bugs: There were a few mosquitos and sand fleas; you'll get bitten more in a Canadian forest than you will down in Punta Cana. Bring some bug spray and after bite if you're worried; you'll be fine. Weather: generally sunny and HOT. Bring waterproof sunscreen. Rain showers sometimes later in the day/evening but not a big deal. An umbrella is provided in the room. Noise level: We heard from several people that the rooms more centrally located in the resort were pretty noisy and the hallways were echo-y. We were after quiet so I requested a room in building 97 at check in, furthest building from the theatre, etc. Bring earplugs/sound machine if you're sensitive (I am) - with these I couldn't hear anything :) Overall we enjoyed our stay and would return to the complex, probably to the Luxury Ambar (adults only).

We were pleased that the service levels and general "organization" at the resort has settled back to what we had grown to expect and enjoy, vs our trip last year when service was overall not as good. The hotel is beautiful, clean and staff were friendly and attentive. The room and bed were very comfortable; housekeeping was satisfactory. We are not late night folks and having been here before, we opted to skip the evening entertainment and instead hung out at the Snack Bar for a drink or two after dinner to watch some hockey - great service!. This year we did 3 a la cartes - Yurta, Naan and Rodizio. Yurta and Naan were so great, Rodizio was ok. We find the buffet is full of options and we loved their fresh fish, scallops, calamari (so tender!) and grilled meats. The snack area beside the kids waterpark was not open so we missed afternoon nachos and ice creams/popsicles but that wasn't the end of the world. We didn't go off the Emseralda area this year and enjoyed what they had to offer. We stayed primarily at the quiet pool - Brenda around the pool was fantastic. For some reason the jets in the two "bubble pools" that attach to the quiet pool was not working and no one could explain why or get them working again which was too bad. They are a nice feature that we missed. We did a couples massage again this year and it was good. The worst part was the time from checkout to flight. It was two hours from the time we checked out to be ready for our transfer, to getting to the airport. It's only a 35 min drive, but there were delays in the transfer arrival and having to pickup at two other areas of the Bahia property. Overall, we recommend the resort for couples or families.

We spent 5 nights at luxury Esmeralda resort, everything was perfect, the room, the restaurants, the the palm trees beach landscape The people working at resorts were very nice and kind The only cons thing was the party noise until 11:00 pm

The food and staff at this resort were amazing!! Cant say enough about them-absolutely great service. The beach was absolutely stunning and you can walk it in either direction for ever. Tons of beach chairs and palapas for everyone so there was no mad dash to get down there in the morning. the buffet was hands down one of the best-plates and plates of bacon every day and huge steaks and pork chops ready to be cooked for you on the spot. The resort itself was small (good for people with kids-and there was ALOT of them/or mobility issues) It just didn't have that tropical beach destination feel-it was jammed in between 3 other resorts so there was no tropical breezes flowing through the resort. We tried to go for a walk around the resort but were stopped at each exit as you could not go through the Fantasia resort that was next door-stopped by security guards. As soon as you came up from the beach, the air came to a dead halt as you are just surrounded by buildings which made it smokin hot!! (and i LOVE the heat) tough to even sit on our balcony.

A lengthy, detailed, honest review: We had the pleasure of staying at the Bahai Principe Luxury Esmerelda for the second time: March 31, 2025, for 10 nights, 11 days, to celebrate my 60th birthday. It was enjoyable a year prior, but this time, they really upped their game! A big shout-out to Alfredo Michel, our butler, who went above and beyond! He got us checked in smoothly and he helped my boyfriend to have a fruit tray, swan towels, and rose petals forming HBD on the bed, as well as a big bubbly bath with rose petals and champagne on ice. He always helped us out in many ways and became a real amigo! He made our stay so much better in every way! The a la carte restaurants were very good. 15 of them! I was able to book our restaurants at home before we left on the My Bahai app. *If you don't do this, book your restaurants the minute you arrive, or they may be full or only have very early or late times. The only 2 we do not recommend: Caicu Beach & Rodizio. The staff took a long time to get around to us, and we were all very uncomfortably bloated after eating and drinking there. The Fish Market, the smoke alarm was very loud and lasted a very long time. Also, the food was overcooked and very rubbery. The staff at the pool bar were very friendly. The staff at the Main Caney restaurant were also very friendly, acknowledging us every morning. A large group came to sing Feliz Cumpleaños (happy birthday) to me at breakfast! So nice! For dinner at Yurta, the Mongolian restaurant, they brought me a cake after I had mentioned it was my birthday! An entire cake! I have to say Tequila, Yurta and Limbo were my favorite restaurants. If I could suggest anything, it would be to change the music they played during exercise time at the pool. It was the same songs every day, and I was there 11 days, so it got monotonous. The maids were very good. I suggest using Google translate on your phone if needed, as a lot of the maids aren't fluent in English. (Because i was here a year ago, I took some basics in Spanish). Get the My Bahai app for your phone. It shows your dinner dates and times, menus, room service, plus you can get mini bar items, towels, maintenance, etc. with this app. The staff at Guest Experience were always asking how everything was. If you needed anything, they jumped to do so immediately! I had a massage twice near the beach. Those ladies were very good. Google translate will help with those not very fluent in English. Very friendly. Every staff member walking by you always greeted you with Hola! There is a sign stating you're not supposed to reserve lounge chairs, yet people do. Ongoing problem. I see people put towels on them, then don't show for many hours. Almost had a real problem with guests after i moved their unattended towels after no one was there for about 25 mins. They complained to staff but were told there was no reserving lounge chairs. Tipping the maids, bartenders, waitresses and drivers of the golf cart transports is optional, but I would recommend it, if you can. (I found out these people make very little money, and their faces light right up and are so very appreciative to get any tip). I was not told this before, but when you stay at the Esmerelda, you have access to the other Bahai resorts nearby (except Fantasia because of the children). You can go to the other resorts and drink at their bars, wander their grounds. They only state you use your own resorts buffet. A truly enjoyable and memorable birthday vacation! Highly recommended!

The resort is nice and smaller than the other accessible bahias that you have access to. Meals were good and decent size portions at all the a la cartes. Biggest downfall of this and all the Bahia resorts is they do not have presidente on tap ! They only have Canita which is there cheap local beer and I found it hard to get more than 1 down… ya it’s that bad! Everyone I met there said the same comment. I had to bring cans of presidente from my room to drink around the pool as it’s the only place you can get it… disappointing to say the least. Even the local Dominicans I talk to said canita is no good. I’m a beer drinker, so it’s kinda important to say the least.

I had a wonderful time everyone was so helpful the only thing I was not to happy with was the bathroom smell I believe it was coming from the shower stall.there could of been an issue and I smelt it in other bathrooms while I was there. The service was impeccable and loved the people! the food could have had more spice like herbs in their food. But everything else was AWSOME! Entertainment was not my bag but hey for some they loved it! I was particularly impressed with the man that was working there. His name is Alfredo Michel. I hope you can pass that by for a good review for him. He went out of his way to be so helpful beyond .

All in all it was a good place and good value based on other similar resorts. The room was spectacular - junior suite, with large bathroom, double vanities, separate soaker tub & glass shower. Large king bed plus comfortable sitting area with sofa & 2 chairs. Resort was nice, lots of hatched roof umbrellas on beach, plus cabanas & umbrellas by pools. Buffet breakfast was amazing with plenty of choices, plus variety of freshly squeezed juices & smoothies. Only downside was you had to ask for coffee every few minutes because of the small cups. Found the service hit & miss, some staff very friendly and attentive others just ignore you. The Beach restaurant buffet for lunches was also good. Two negatives, a-la-carte restaurants are not all of equal calibre, 4 out of the 7 were good, the other 3 were less than mediocre. Recommend Yurta, Olivio, Taino & Steak restaurants. Second negative, public washrooms were tiny, you either hit the toilet or door getting in & out & I'm a petite person. Also there were only 2 bathrooms provided at a time, so sometimes there were lineups. One last thing, they should spray grounds more often for mosquitoes. I have a severe allergy and was bitten in the evenings. We've been to Punta cana several times and I didn't have that issue at other resorts.

We had a great time at Punta Cana. Big thanks to Tripcentral team for their prompt help in booking the trip and post booking updates tp get ready for the trip. Thank you Susan for your help. Big thanks ?

The service at Esmeralda was the best I’ve seen at any all inclusive - top notch! The beach was also amazing, beautiful sand and comfortable ocean floor (no rocks everywhere where you had to wear sandals).

My wife and I recently stayed at the Bahia Principe Luxury Esmeralda in Punta Cana, and I have to say, it’s a great choice for anyone looking for a relaxing beachfront getaway. The rooms are spacious, comfortable, and well-maintained, and the staff are generally friendly and attentive, making us feel welcome throughout our stay. The pool and beach areas are beautiful and well-kept, though it can be a bit of a challenge to find an available lounge chair during busy times. We really enjoyed the a-la-carte restaurants—most of them were excellent, except for the Italian one, which didn’t quite live up to our expectations. Getting reservations at the specialty restaurants can also be tricky, but the buffets more than made up for it with a wide selection of tasty dishes. One small frustration we had was with drink service at meals. It was surprisingly difficult to get a tea with milk at breakfast, and by the time it arrived, we were almost ready to leave. The same issue happened when ordering a Pepsi at lunch—you really want it with your meal, not after you’ve nearly finished eating. Overall, we had a wonderful time soaking up the sun and taking in the beautiful surroundings, and we wouldn’t hesitate to come back again. It’s a solid spot for a laid-back vacation, despite a few minor hiccups with service.

Grounds and public areas were clean and well-maintained. Some washrooms needed soap refills which were not done for a few days, which concerned me as Caney restaurant staff were using these facilities. Women's washroom at the "quiet pool" had flushing problems occasionally. Room was spacious and up-to-date with walk in shower and separate toilet cubicle. Our first room, 96201, overlooked the entertainment area and was not suitable for our quiet-seeking needs. We were well taken care of by Jean, a client experience rep, who quickly found us a new room far from the noise. However, it is difficult to get away from all noise on this property. There are just rooms that are farther from the loudest areas. Our "house concierge", Alfredo, was incredibly helpful in all respects - speaking 3 languages, keeping a small library of books (left behind by tourists) and helping with dinner reservations. The breakfast buffet was amazing - egg/omelet station and a great selection of breads, pastries, yogurt, fruit (even a salad bar), sausage and bacon, ham and cured meats, pancakes/waffles/crepes, etc. It would have been nice to have oatmeal, granola and whole grain breads offered regularly. A shout out to Jose at the omelet station whose custom made creations made breakfast special, and to Jesus who kept our water and coffee filled promptly! The lunch buffet did try to provide variety, with salad fixings, pastas and sauces, rice, cold and grilled fish and seafood, pizza, burgers, and grilled meats. Desserts included cakes and pastries, jello, ice cream and fruits. A shout out to Williams who made sure that there was a fresh glass of cerveza offered throughout our lunch time. The gentle pop music at the Caney buffet was a welcome change from the Latin beats that we encountered throughout the property. We were often able to get our preferred table with a view of the pool. Our favourite dining options were El Olivo (Mediterranean) and Tanaka (Asian fusion). We did not particularly enjoy Casa Bella and Mikado. We found the house wine quite acceptable as many of the wine list offerings were overpriced and made no sense given the house wine's value. In each of the dining room's overviews, the dress code is highlighted. Unfortunately, this was not strictly enforced. There are signs all over indicating that guests were not permitted to reserve beach/pool chairs but this was not enforced. After the first week, we regretfully decided "if you can't beat 'em, join 'em" and started to put towels and personal belongings on chairs as we were on our way to breakfast. We did try to communicate our displeasure to the resort through their app, which proved quite useless in this regard. Technology: need your phone to read QR codes at every restaurant. Need to download the Bahia app to access information regarding resort activities and dining reservations. This is done at check-in with assistance from the desk staff (entering the password) which, for us, did not work. Note - if you bring an e-reader, download all your books before you leave as these devices cannot connect with the resort wifi. Tipping: Too many "touches" throughout the day and the added stress of the front desk cashier not being able to make change when needed. Serving staff presumably receives many $1 bills throughout the day yet needs to take your $10 or $20 away to come back 10 minutes later with your change. Perhaps the resort could add a small service charge or build in a service charge so that guests don't have to think about this. Note: bring $100 - $200 (depending on length of stay) in US$1 bills. There are shows every evening ranging from karaoke to island historical theatre and dance programs. Most of these are in the open air bar area in which smoking is permitted. This, effectively, kept us away from most of these activities as we react badly to cigarette smoke. The wind on the beach also meant that we did not spend much time there, apart from walking, due to being unable to avoid smoke. People also smoke around the pool without regard for the comfort of others. It would be better if the resort provided designated smoking areas away from poolside. There are two pools at Esmerelda. One is a "party pool" with live DJ and fun games throughout the day. We spent most of our time at the quiet pool and were well served by Yannick who makes an amazing pina colada! The beach is amazing - soft, golden sand for miles in each direction. We got in a good 5 kilometers almost every day. This is a busy stretch, with back to back resorts and "people watching" provided much entertainment. Overall, we would recommend this resort for its great staff, good food, amazing beach and comfortable accommodations.

Would have no hesitation booking at the Esmeralda again! Great beach, comfortable room, lots of attention to detail, good food & amenities and fantastic wifi. Bring earplugs though... the nightly entertainment is loud.

Just recently spent a week at the Luxury Esmeralda resort and absolutely loved it.  I never write reviews but felt this resort deserved one.   Truthfully no real complaints with our stay.  We used the app to check in online before arriving which made it easy when we arrived.  Also pre booked our dinners at the restaurants.  Our room for 3 was great, lots of space for us to all get ready.   The grounds were kept great, staff constantly keeping all areas & bathrooms always clean.    We enjoyed the main pool and want to give shout out to Juan & Carlos for such great service with our drinks all day long!  The entertainment staff Hector and Bubalue had such energy and always friendly chatting with everyone.   Also had amazing service from Emanuel our guest services who helped us change a dinner reservation and with our room.  Very helpful and pleasant to deal with.  Highly recommend and bonus was we had access to the adult only Ambar resort for the pool, restaurants etc.   Thanks Shannon for a great recommendation!

Can't say enough about the resort. Room was modern and clean and bed was a pillow top with just the right softness. Food was amazing at the a la carts, and the buffet had everything you wanted. Staying at the Esmaralda gave us access to all the other Baha Principe within the complex. The only downfall about the whole trip was the mosquitoes at night (certainly no fault to the resort). Never experienced such an influx of mosquitoes while vacationing in January/February. I guess there is always a first time.

Terrific staff! Very accommodating! Building 90 was a great location although facing the pool was too noisy for us - fortunately we didn’t face the pool. Restaurants were quite good particularly Yurta, a Mongolian eatery! Rodizio was not great! Beautiful beach! Nice pools. Mosquitoes got 2 of us with nasty welts that took a long time to heal!

First off the resort complex has EVERYTHING you could possibly need! Our room was on the ground floor of Villa 91 just off the pool. It was exactly what I requested and needed. The Esmeralda main pool was just outside our room. Its busy during the day so as long as you are good with music and laughter you will be AOK this close to the pool. We claimed our chairs each day and never had an issue with getting space here or at the beach! Our room was spacious and clean, AC worked perfectly and the water was restocked at our request the first day and from them on automatically. The FOOD ... the food at most of the restaurants was only good to very good. Not great or excellent. EXCEPT for YURTA, the food that night was EXCELLENT. The Greek, oh my gosh, it was terrible and they really need to do a better job there. Casa Bella was very good, Maiko Japanese (Punta Cana) was good, El Oliva Mediterranean was good, Beach buffet and the main buffet were very good, fresh and loads to choose from. LIMBO bar at the Ambar was also excellent. Top shelf and the two bartenders that were there from Dec 6 to the 13th were so much fun! Pool was fairly cloudy most days but on the 4th day there were complaints from a lot of people and the 5th day it was clean and clear. I would definitely go back to stay at the Esmeralda or Ambar. The other areas were very tired and in need of some TLC. All in all ... a restful, beautiful vacation.

We were hesitating between Esmeralda or Fantasia and went with Esmeralda. This resort exceeded our expectations and was the perfect place to bring our young family! Not only is the resort stunning but service is a high priority for them. We were asked multiple times during our week stay if we were enjoying the hotel and if they could accommodate us in any way. It was perfect!

I recently had the pleasure of staying at the Bahia Principe Luxury Esmeralda in Punta Cana, and it was an unforgettable experience! From the moment we arrived, we were greeted with warm smiles and exceptional service. Accommodations: The rooms are spacious, beautifully decorated, and impeccably clean. The comfortable beds and luxurious linens ensured a restful night's sleep. Dining: The dining options at Bahia Principe Luxury Esmeralda are superb. Each restaurant offers a unique culinary experience, with a wide variety of delicious dishes to choose from. Amenities: The resort's amenities are top-notch. The pools are pristine and surrounded by plenty of loungers, ensuring a relaxing experience. The beach area is simply stunning, with soft white sand and turquoise waters. Service: What truly sets Bahia Principe Luxury Esmeralda apart is the exceptional service. Every member of the staff, from the concierge to the waitstaff, went above and beyond to ensure our stay was perfect. They were always friendly, professional, and eager to assist with any request. Their dedication to guest satisfaction is evident in every interaction. Overall Experience: Our stay at Bahia Principe Luxury Esmeralda was nothing short of amazing. The combination of luxurious accommodations, exquisite dining, outstanding amenities, and unparalleled service makes this resort a top choice for anyone visiting Punta Cana. We left with beautiful memories and a strong desire to return. Highly recommended!

If looking for the Luxury Experience perhaps one day it will be Esmeralda but for now it does not stand up to the experiences I have had both at Ambar and Fantasia. A portion of the staff certainly lacked experience. Guest experience for example could not be found at their designated station set up at the building entrance any of the numerous times we passed by. At the beginning of the stay a rep. was outside the breakfast buffet, noted a few requests we had (essential oil scented room and slippers) but never happened. On the last day met another rep. told him of this but by then too late. Another inconsistency was with the kid's club night entertainment. Timing of anything for the kids was a miss most nights. However, during the day the ladies were very good to look after the children. I would recommend Esmeralda but not to expect the luxury experience.

The hotel was beautiful, our room was always clean and well maintained, the grounds are absolutely gorgeous, the beach is the best beach in Punta Cana. Every day the maintenance team is washing the common areas. Most of the staff is wonderful, friendly and very accommodating. The entertainment team is great. Manuel & Carla at the reception are fantastic, Carlos at the snack bar is very hard working and always on top of his team providing top notch service, Felipe and Jose at the bar close the snack bar are always smiling upbeat and putting on a show. I’ve been to the Dominican 13times, first time to the Bahia Luxury Esmeralda, this was such a great vacation, will definitely return to this location.

Usually we go to Mexico but because of the seaweed we had all of our last travels in the Playa del Carmen area we went this time to Punta Cana. Unfortunately we had 4 of the 7 days again a lot of seaweed. The good thing is that there wasn’t any rock on the beach or the ocean. The room was great. Everything you need and clean. One day we didn’t had hot water and asked several days for was clothes but didn’t get them. Minor things. The food was good. Enough choices at the buffet restaurants and a lot of a la carte restaurants to choose from. Because there are 6 or 7 Bahia hotels next to each other and you can go to most of the restaurants. There was no internet at the beach. They had those routers on poles at the beach but they didn’t work. Wifi on the rest of the hotel grounds was okay. One main pool with loud music, a “quiet “ pool and in the middle a pool with bubble tubs. All three pools were kinda warm. Overall we loved it and made a good choice for this hotel.

Food was great, pool veey nice. No night fun for teenagers or adults. Jose at the sports bar was amazing. Staff in restaurants was amazing. Pool bar staff was slow but understaff. Beach bar was great. Overall very nice but won't return due to night entertainment!

Very beautiful, recently renovated resort. Nice beach with lots of seating and food and bar nearby. Poolside seating limited to those that wake up at the crack of dawn and throw down their towels. Resorts not that big. Food and service was ok.

We stayed in Villa 91 with a pool view on the ground floor. This was an ideal room for us. This was close all amenities. Beach, pool, buffets and sports bar were all within a 2 minute walk. The Room: these beds are the most comfortable that I’ve ever had at a resort. Plenty of pillows, lots of closet space, very spacious room with a pull out couch if needed. Be sure to use the room service as they are very quick and efficient. We ordered the smash burgers and had them within 15 minutes as we arrived to the resort after the lunch buffet closed and before dinner was open. The bathroom is spacious as well and had full size shampoo/conditioner/soap available. The resort wristbands are great as they act as your room key too. No more forgetting it in the room! The Pool: There are 3 pools available, we spent all our time at the one closest to the beach. This is where all the activities are held. Great swim up bar with friendly bartenders making you whatever you wish! We enjoyed the mango daiquiris! Pool is very clean and lots of chairs to be had, no real need to reserve very early. The Beach: the beach is very deep and if you enjoy walking the beach you can go for miles! Lots of beach chairs and palapas available. If you enjoy sunrises, they are beautiful around 6:30 at the end of March when we were there. Restaurants: The beach buffet for breakfast and lunch, Caicu, is very good. Not as big of a selection as the larger buffet at the back of the resort but a quieter and less busy location and you can’t beat the view! Winston our server most days is amazing ! The food is never running out, lots of bacon, crepes, fresh omelet and egg station. We also went to MEAT restaurant in the Ambar section for adults only. This is the steakhouse and it was good. Service was a little slow but they were very busy. Yurta is the Mongolian restaurant and we enjoyed it very much. A nice quiet atmosphere and very good food. We got the choose exactly what went into the dish and the sauce to prepare it with. Very nice to be able to customize your dinner. Mikado the Japanese teppanyaki restaurant was great. Dinner and a show is always good entertainment. Sports Bar: this is an excellent choice for lunch or snacks all day. You can watch the TV’s with all kinds of sports and enjoy top shelf drinks. While you’re there be sure to order the smash burger and sweet potato fries and the mozzarella sticks. The best!! Staff: From check in to check out all staff is very welcoming, accommodating and friendly. They introduce themselves as ask to let them know if you need anything. Keep in mind that there is also a concierge on the main floor of each room building to ask and assist with any concerns or accommodation requests. If a restaurant is full they can help to try to get you into it. Top notch service. There are lots of trams to take you between resorts as there is a lot of walking between all sections. Remember that staff does appreciate tips and they are very grateful.

Very satisfied with my recent visit, extremely happy with the staff and all the amenities. The food is top notch definitely recommend to everyone especially families with kids. My family and I will be going back for sure!

Unfortunately, because our flight got delayed we ended up arriving at the Resort at around 1:00 in the morning so we couldn't really see how good the Resort was until morning. We just wanted to take a quick shower and go to bed. As one of my son's were taking a shower I noticed that the bed sheets were not clean and then my son said that water in the shower was boiling hot and there was no cold water. At this point I called someone at the reception tell them about the sheets and the problem with hot water. They sent someone to change the bedsheets and to see about the hot water in the shower. They weren't able to fix the water problem in the room so they said to go back to the reception in the morning to see if they can change our room.The next morning we went to change our room ,but we had to wait until 5:00pm to switch rooms. Finally, we went to our new room, we made sure that the shower was working properly and that everything was ok including the pull out couch since my other son was going to use it. As my son pulled out the pull out couch there was a dead big insect on the mattress. I couldn't believe it and even my son. We took a picture of the insect and went back to the reception and showed them the picture of the insect. We no apologies they gave us another room and told us to make sure the room was ok before moving our luggage there. At this point I was upset and tried. Lucky, the room was nice and clean with the swim up pool. My son's and I wasted one whole day just changing rooms which was frustrating because it felt like we lost one vacation day to relax and have fun. The Resort itself is beautiful ,but the housekeeping needs improvement. So many times we didn't have enough towels and there wasn't enough shampoo ,etc The beach area was nice and the entertainment was good, but hardly any of the waiters would ask us if we wanted a drink in the stage/theater area. The buffet was ok, but half the time the table was not set properly and sometimes we had trouble finding plates for the buffet. I hardly doubt that will come back here again.

Nice room ! Good service, good food, good drinks, good location, Entertainment ok , need more entertainment, more activities, Building needs elevators , too many stairs to up and down for old people like us,

The major problem is communication. We specified on many occasions we needed a specific area / room / floor for our father, the entire family (9 people) had to move twice, except my family who had to move 3 times from Friday to Monday. This was disappointing. The Italian restaurant service was slow, and I mean, we were there for 90 minutes and that was because we started to ask for things, the food, coming from an Italian backround, wasn't the greatest either. Depending on what they offer after their renovations, not sure we will go back there.

We were satisfied with the pools but disappointed with the hotel. It was s bit run down and in need of some upgrades. The staff were wonderful. A special shout out to our maid Carmen. She was wonderful and attentive. She made our stay more enjoyable.

This is the 4th time that I have had the pleasure of staying at Bahia Principe Esmerelda. Although the property is slightly outdated and in need of some renovations, it continues to be one of my favourites resorts in Punta Cana. The beach is beautiful, I had a working air conditioner in room, hot water in my shower, the place was clean and the entertainment has improved since pre pandemic. The food was very good, however the selection of fruits and morning juices was limited. T am guessing the pandemic may have affected supplies. I did notice that at the pool bar, I was over looked x2, as the bartender served other male guests that came after me and overlooked an elderly gentleman that was waiting even longer than I . I brought this to their attention as I had to slap my hand in protest and say”hey, wait a minute, u r serving others 2 other people and were ready to serve the third before I said something. “ The older gentleman came up to me and thanked me as he placed his tip money into his pocket and said he was not going to tip. They seem to overlook women over 40 and the elderly. Sad. As far as COVID precautions, some staff work masks and some did not. There was sufficient hand sanitizers around the food pavilions/ restaurants, however not many people utilizing this anywhere else.

I was dissapointed in the Resort, As a vegetarian, the buffet offered limited choices and the options that looked like they might be vegetarian were not labelled with a V. I asked several times if the staff could point out vegetarian optins, but they could not understand me. The room had very limited outlets and my phone charger was actually fried in one outlet that sparked when I plugged in my charger, The shower door had soap caked on. Pool side entertainment was mostly in Spanish and much of the staff does not speak English. We did enjoy ourselves poolside and the ocean was also beautiful, The ala carte Restaurants were also great. I am sure the Esmarelda will be beautiful after the Renovations are complete. We also payed for our seat reservations , but were dissappointed that the agent placed us right across from the bathrooms. I would not recommend this resort to friends.

Disappointed in the buffet restaurant, cold food and not much selection or variety. There were days when yogurt wasn't available and fruit selection was minimal. Rooms were not very clean and a slight musty smell. Staff difficult to communicate with as they don't speak English. Service was hit and miss. AL a carte restaurants were good but vegetarian options were minimal Enjoyed the entertainment and close proximity to the amazing beach.

We went in knowing that Esmeralda has aged and refurbishment is upcoming. As Esmeralda guests we were able to spend time at the Ambar adult section. The service at Ambar was definitely better. Butler took us to our room and we never saw her again. Never got to know our maid and her service needs definite improvement. Air conditioner not working for 5 days. Room phone not working entire stay. We loved the beach except for the towel game of reserving chairs at both beach and pool. Hopefully things will improve after the upgrade.

Terrible food in the buffet Waiting for clean plates, line up every morning at omelette station. Coffee machines broken Entertainment sucked. Not a five star resort. I would not recommend Esmeralda to anyone. The grounds were beautiful and lovely beach

The weather was terrific, room location 90017 was super. We tried 7 different restaurants – all were good – service varied from one to another but lots to eat in most cases. The buffet for lunch and breakfast were smaller than some we have seen but still had bacon and eggs everyday. They really keep the place neat and tidy including our room. The beach had a lot of seaweed on it all week – they had trouble keeping up with cleaning it up as it was continually come in from the ocean. This was the largest complex of resorts we have ever been to and it was 28th trip down south.

I have been to grand Bahia principe ,thought I would chose esmeralda, not at all what was expected, buffet needs work,second buffet jazmin not open ,disappointed with Brazilian al a carte, Has to ask for clean towels daily,not impressed.group of 5 with 2 teenagers, given alcohol before checking wrist band..trouble...put next to kids water park ,not impressed

First the positive.. the beach and property grounds are beautiful. The hotel needs a lot of repairs. We found the staff to be very rude. Something we have never encountered in any resort. Our room had constant problems . We finally gave up reporting everything. We traveled during the rainy season and we had a few strong rains. The buffet had leaks in the roof. all thru the room and people were sliding and it was treacherous. They had to keep mopping up and putting buckets everywhere. There were leaks in the lobby and in the halls. There were a lot of unhappy people. We will not be returning to that resort

In general, we loved our stay. The buffet was good. A couple of la carte restaurants - also good, but not all. Nice beach, but a lot of wrack in October. The hotel does need to improve the sound isolation between rooms and the hall. Noisy neighbors returning to their rooms at 2-3 AM were a real problem for us. It would be also fun to have some variety of music, not only ten latin songs playing on repeat. Rooms a clean and the staff is nice and polite.

Well let me say from our last stay in Oct.2018. The resort has deafeningly dropped in service,activities and especially in the food. No food theme nights as in the past. Same arrangement of food lunch and dinner. We had our room fridge out the hole week. No one came to look at it. The beach staff was hardly seen. We got our own drinks. Also in our past stay at the Bahia Principe Luxury Esmeralda we where able to have dinner in the other Bahia Principe resorts. (Not this time. we where told.) Well short in staff this was our 5th time at the Grand Bahia Principe. Punta Cana and Mexico. .

Activities were great. But wasn’t good at all Room was clean but one time we had a none cleaned towel But it would be better for a 5 stars ranked hotel to have better cleaned rooms and better food We found cockroach in the restaurant and told the manager

The resort is beautiful, lots to enjoy. The service was not impressive at all. The dining room was terrible service, you can ask for tea, water or wine and get it the same time you finish eating. I think they could do a better job with organizing the dining room area. I found it very difficult that the workers didn't know the basic English, and that led them to ignore our request. Even though you were in an all inclusive resort I think they were always looking at opportunities to sell to make money on the side.

THIS IS NOT A 5 STAR HOTEL... 3 stars at best. Building 91 at the Bahia Principe "Luxury Esmeralda" was the worst 5 star hotel I have ever been to. We were a group of 9 people (with 5 rooms, 4 that were in building 91) and we all have a bad taste in our mouth & were ecstatic the leave on our last day. ( Which is never the case , even when I couldn't afford 5 star hotels in my younger days ) I was at the Royalton Punta Cana in Jan 2022.. That is a true 5 star hotel!!! We walked into our rooms, they all smelled like mold. Some worse than others... In our room, there was dust & hair EVERYWHERE. We spoke to our Air Canada Rep the next morning & he called for a "deep cleaning" which never got done. I complained a second time once we took our first shower the 2nd evening & the shower head was completely rusted as water was dripping. Already the pressure wasn't great after the shower head was changed. We further wiped down around the toilet bowl & found dust & hair that had accumulated for MONTHS... I complained a second time, now to the front desk & the head butler came to the room after I showed the tissue we used to clean around the toilet which was full of dust and hair. They ordered a 2nd "deep cleaning" which never got done. DISGUSTING and what a waste of my time & money. I would have to ask the maid EVERYDAY for something that was missing in the room after they would clean & I would still leave more tip than my other friends did in another building and we got horrible service. I think towels, water and toilet paper should never need asking for. Furthermore, service from the waiters at all the restaurants was unorganized. We would order WATER and beverages & EVERYDAY at least once per day the beverages would never arrive or arrive once we were finished eating. I'm sorry but water should be served instantaneously... I never complain but this hotel in rundown and was left to rot. And the service was unorganized in the buildings as well as the restaurants. THIS IS NOT A 5 STAR HOTEL... 3 stars at best.

Overall fine but it no longer feels like a 5 star. Generally slow to get water in the buffets. Changed room once because of water leaking from the ceiling. A few days later the A/C was leaking in the new room. They seemed to fix the problem but there was always a weird smell in the room. The entertainment staff were the highlight of the trip.

Room were good but so many mosquitoes in the room and coridoor trying to book ala cart restaurant but you can’t get booking all booked but food in cafeteria was good good customer service and good food nice room service

This resort is very focused on client satisfaction. They "go over board" to ensure that you are satisfied every day. If you have any concerns, they would immediately resolve the matter to your satisfaction. The entire resort including rooms, grounds and restaurants are exceptionally clean. The food selection and quality is the very best that we have seen. Drinks are quality liquors. Every staff is focused on you the guest. The entertainment is very good but I would suggest that they have more "English" music because many of the guests are from English speaking countries. The Singers and Musicians were very good and work hard to entertain all guests. The staff are all wearing masks and continually clean all surfaces that are touched by guests. It is a very large resort with the exchange program to the other hotels so having the Golf Cart Shuttles is an excellent idea. Tipping is not necessary but certainly appreciated by all staff. The beach is beautiful and there is an abundance of loungers for everyone.

Amazing resort, great service, beautiful beach, good food, very clean and wonderful overall experience. I recommend it to everyone! I will definitely return with my family and friends. I was also very impressed with the A la carte restaurants at the Ambar. Amazing service and very good food.

Comparing our trip in 2019 to the trip this year it seemed as though there was less interaction from servers poolside and few of the alacartes were disappointing, specifically MEAT, as we all were excited to eat there. The only other thing I noticed were a lot of people from the other Bahia resorts coming to Esmeralda’s pool. Other than that the resort was as beautiful as before. Oh also the seaweed at the beach seemed a bit extreme, but that could just be the season. Thanks for another relaxing trip to the beautiful Dominican Republic!

This was our first vacation in Punta Cana. We have vacationed in DR in the past but we did not enjoy the vendors constantly intruding and interrupting our time on the beach. This time was quite different, they were regularly walking by offering their products but they were not annoying or intrusive. The beach and ocean were fabulous! We haven't been away in years due to the pandemic and that is all we wanted to do was spend time in the ocean and rest on the beach. The resort is old, the rooms are dated but very nice size, clean and overall odor to our room was refreshing every time we entered. Since the resort is older the grounds have mature trees and bushes and flower beds are exceptional. We ate at a la carte restaurants 13 out of 14 nights, they were all good to extremely good. This is the main reason we booked at this resort was for the many restaurant options and we were not disappointed. We would stay here again!

This hotel is very clean and the employees are very helpful. The check in staff for me were amazing as check in was easy and quick. The overall resort is very big but there is always trams running to get you to where you want to go. They sanitize all the time and when you get up from your seat at the buffets or restaurants there is someone right there sanitizing. The food was amazing and every a la carte we went were fantastic. The service in the al a carte was top notch and I never left hungry. Travel agent Heather recommended this resort and she was right as you are right on the beach the there is so many options for pools if you go that route..

It was our second time at this resort. Stuff is friendly, service is very good. Food is good. Everything is close by. Would recommend highly this resort. Will be coming back to Esmeralda. Thank you very much all of the stuff!

This was our 14th visit to Esmeralda, giving us privilege to adjoining Fantasia, Ambar and Aquamarine. All sections are immaculately groomed, the beach is clean and the ocean is wonderful, just beautiful. Service at the bars, restaurants and shops is friendly and efficient, but see below. It appears Covid has taken its toll on food preparation. Coffee and tea were often cold and the buffet food was not very warm and we had difficulty getting a spoon or fork! Tequila - Mexican *** Menu had many items unavailable, starters were disappointing, service was good and friendly especially the supervisor was very helpful. Mashua Nikkei - Japanese/Peruvian **** Very nice restaurant, food was tasty although not as described Garden Grill - Steak ** Confusing menu, unable to determine what steak they were actually offering, baked potato was 1/2 baked Rodizio Las Olas - Brazilian **** A very beautiful restaurant overlooking the Ocean. A wide offering of starters buffet style. The meats were nicely done and plentiful. The Greek* A mistake to go there. We 3 were all disappointed with the food, ordered skewered chicken, got a miniature pita instead . We were placed under a cold blowing fan and offered no relief. Portofino - Italian **** Minestrone soup, Seafood Linguini and Shrimp Risotto well prepared and efficiently served. Our favorite Ala carte restaurant of the week. Esmerelda Los Geranios Buffet ** Esmerelda Jasmine Buffet ** Aquamarine Buffet ** Received no table service after 10 minutes. Ambar Buffet ***** Excellent service food and variety Sports Bar ** Don't order snacks unless you like them cold Pool Bars *****

We stayed at the Bahia Esmeralda in Dominican the hotel is huge I prefer a smaller hotel. The hotel was very nice adult pool that was nice when you had enough of kids. Franklin front desk was very personable friendly and helpful. The entertainment team was great Jennifer and Ledy went out of her way to make sure all ages got involved. Joselito very fun. There entertainment supervisor not friendly at all rather rude. Xendy from the Jasmine was so nice kind and helpful a positive addition to your team. The beach was so nice be prepared to get up at 6 to get a chair, I suggested you bring clips to put on towels for the chairs. Over all a great trip

It was our first family trip to Punta Cana and many thanks to Monique for assisting us with our travel plans. Bahia Principe is a beautiful clean resort with beautiful grounds, great food, amazing and friendly staffs, and fun entertainment for adults and kids. We loved the circus and magic shows. We would definitely come back again!

the Palmira buffet at the Luxury Esmeralda served only cold food. The breakfast was OK but the lunch and dinner was repeatative and always cold. One day they ran out of eggs. Ha, eggs? One day the beach bar had no beer, only foreign beer for sale, at a 5 star? The beach buffet had a good lunch. The alla carte dinners were ok, but always cold. I think all food is prepared offsite and delivered to the hotel for the sitting, that would explain the cold food. My wife took some stewed pumpkin at the lunch buffet at the beach. There was a worm in it. I would submit a picture if this survey had that option. The tables at the beach buffet were suposedly cleaned and a blue card placed on the table indicating so. The blue card was placed on the table but the tables were not always cleaned. We like the line dancing they have everey night at the Punta Cana hotel. The entertainment staff do a great job to lead novice dancers in the dance. The beach dance is terrific as well. I would recomment the hotel just for the enternainment staff, beach, buildings. The food really needs a makeover and is not 5 star.

This was our 3rd visit to this resort. We have stayed other places but keep finding our way back here! Despite Covid our stay was mostly great. Food was great. Grounds are pretty. Beach was great. - Room key problem needs immediate fixing - Covid testing could use some better organization (let people fill out forms while they wait will save time) - only ever saw a concierge at the desk in our villa once THANKS AGAIN FOR ANOTHER GREAT VACATION!

We loved the pool and all the extras for our grandson.The rooms were also nice and the grounds well kept and beautiful. Although the a la cartes were tasty ,the two main buffets were lacking.Too many of the same dishes every night and the food was never warm.I would go back if they improved these buffets

This was our (me and wife’s) third stay but unlike the previous ones it was a disappointment. Most waiters/servers either new or haven’t got proper training. Even the manager we dealt with was very defensive while handling complaints. Our room phone didn’t work for 5 days out of our 7 days stay. So our package which included room service but to no avail for us. None of the TV channel was working. We were told that it’s cable fault. We couldn’t understand that how it was our concern. They simply said that it can’t be repaired. On the 6th night the roof leaked. We were told that someone would come right away but it didn’t happen. So we went to the concierge. The night duty officer sent us with the porter to two different rooms which were either dirty or ineffective. He should have first ensure beforehand that rooms are ok and ready. We were denied to be moved to other group resort where rooms were available. So we were forced to stay in our original room whose had started dripping. That was a nightmare for us and also a shock that how come hospitality business could be so mindless to their guests. Next morning when we asked manager if she is aware of the problem we had last night, she had no clue. I asked that do have of their own internal system of incidental reporting but it seemed liked they she didn’t pay attention to any of those reports or no report was made. We are the people who understand that issues could arise, but we also expect that it would be addressed in a appropriate manner which didn’t actually occur.

The resort is spectacular with good entertainment. Restaurants were really good. Service was good except for room service due to the limited English. Beach,pool etc. we’re really good. The resort is very well maintained and clean.

Resort is still gorgeous. COVID testing two days before you leave went very smoothly. A la carte restaurants have a QR code to scan at the entrance which contains the menu - very cool and safe - nothing to touch or disinfect.

This resort was really good and very clean. All tables and chairs were cleaning after any use. Specially I would like to thank my agent from tripcenteral.ca ( Susan Snider) that sent me lots of information from beginning till end of my vacation. DG.

We spent our vacation at Luxury Bahia Principal Esmiralda in October 2021, very good positive impression, safe environment and very helpful staff, any questions they immediately react. We asked to print some documents and find emails with test results, very appreciate assistance. Very important for us that hotel doing tests on site, and results in 24 hours after.. Also food is good,,a lot of sea food, fruits vegetables and meat. Beach very clean and safe, every day they disinfect all equipments. Room service very good. A lot of entertainment during day and night, we had chance to see beautiful shows at resorts around, especially lights show.

The resort grounds are lush and well maintained. The rooms are large, comfortable and kept clean. Buffets have a great selection of foods to enjoy however getting table service for coffee and water at 2 of 3 of the buffet was a little lacking at breakfast and lunch. A-la-Cartes are plentiful and enjoyable.

Good: The resort and staff are very nice. Things were kept very clean. Bad: The air conditioning never worked in our room (97109). I spoke to at least 5 or 6 different people over the course of 3 days and it never really got it fixed. I finally talked to Francisco (building 97 butler) and he had someone look at it, but it still didn't work very well. We finally gave up asking because no one seemed to be able to fix the problem. Hard to find chairs at the beach and pool.

We were asked to do a quick review of the Esmerelda .. we travelled on March 6th before any of the Covid 19 restrictions were put in place. . The Grounds were quite beautiful and well looked after. The buffets and Al la Carte Restaurants were very good. We liked that they had hand sanitizer at the entrance of the buffets and restaurants and made people use it before entering. Our room was spacious and clean. .. the negatives.. There were Resort reps who pestered us on a daily basis to join them on “a tour” of the privileged section. They do not take No Very easily ..that was not an enjoyable part of our stay. ..as well..our patio sliding door would not lock and we couldn’t seem to get anyone to agree to a time to fix it so we did stay in the room for 4 nights without being able to lock the door. We were very surprised about the amount of children at the Esmeralda. Not that it was a deal breaker but we decided to upgrade to the Amber Swim up room for our last 3 nights which was reasonable and so worth it .. the All adult “Amber side”was new , quiet and like a different world over there .. our room was modern and fresh and so nice. The room key was incorporated in your wrist bracelet which was pretty convenient. Our weather for the week at the beach was not the best so we certainly made good use of the deck and pool in our swim up room . All in all we had a nice week .. we would recommend the Amber Adult resort but prob wouldn’t recommend the Esmeralda for couples but for families it would be perfect.

Stayed at the Luxury Bahia Principe Esmeralda for 9 days from February 24th to March 4. Resort is definitely a 5*. Rooms are beautiful and very clean. Food was great. Lots of food choices. Although there were lots of restaurants to choose from, we decided to dine in the Buffet restaurants. The grounds are beautiful and well maintained. The staff are excellent and very friendly. We would definitely return to this resort.

As it was my partner's first all inclusive, I really wanted it to be amazing. He was very pleased as was I. From the rooms to the staff and the food. From the beach to the pool. Everything was top notch.

The beach was fantastic - always room under the palapas. The food was great at all a la carte restaurants except Brasilian where the meat was not cooked properly - too tough. The room was great as well as cleaning staff. Everyone was always ready to help. Restaurant reservations were easy to make from the app of the hotel, either on your phone or on the screens in the lobby. Fantastic 14 day holiday.

We enjoyed our stay at BP Luxury Esmeralda in January 2020. the food was good, service nice, and grounds were tidy and beautiful. The beach was clean, the pools were clean also. Booking with our agent Kathleen was the easiest part. I wouldn't book without her advice. We enjoyed the Dominican.

While my boyfriend and I enjoyed the pools a lot and the beautifully manicured resort, we found that most of the front desk staff were quite unwilling to help us with any questions or issues we had and didnt necessarily look happy to be there. There were of course a few exceptions by a number of the waitstaff, however overall it wasn’t super welcoming. The resort is gigantic and with no one to show you around you will probably miss a lot of what the resort has to offer. Also while sitting at the beach or at the pool you will be bombarded by people trying to sell you excursions, photos, scuba diving, trinkets etc that by the end of the trip it grew tiresome. On the upside, the beach was beautiful clear water and nice sand. The food was great at all of the restaurants we visited exceeded my expectations. Every morning I had the luxury of getting a personalized omelette, which I loved. The maid service always left our room tidy and stocked with everything we needed and sometimes a cute towel swan. Overall the resort was gigantic the food was great and the country itself was beautiful, however the feeling of being unwelcome will stop me from coming back.

Having stayed at the Bahia Punta Cana before, this was our first time staying at Esmeralda. What a nice change, the place definitely has a classier feel to it, lounge chairs are all clean and creamy white. The place has a more intimate feel compared to other parts of the Bahia. The trend continues on the beach area as well with less people and more availability of seating. I would like to see general access to all buffet styled restaurants at the Bahia as when you are at the Esmeralda you can only use the 3 restaurants located there.

I thought everything was amazing the staff was so nice, the food was great, the restaurants were so easy to book. The grounds themselves were so very easy to figure out, the pool and pool bar were very nice and well maintained and the beach was just a one minute walk away my only complaint is I wasn’t there for longer!

This is a very clean well run resort. Food is wonderful at the buffet and also at the a la carte restaurants. Staff are always taking care of the manicured grounds. Beautiful beach near by. So easy to get around this large property.

We were for third time in this resort. The beach and pools are okay but rooms can be updated. The personal are very nice and friendly. The resort offers a lot entertainment in the evening and we had good time.

The grounds and public areas were clean and well taken care of. The food could have been a lot tastier and more variety. Pina Colada was a cheap mix. Restaurant food was not much better and the portions were small.

Very nice resort with lots of entertainment and great ela cartes. I recommend Brazilian and gardin grill. Love how close it was to the beach. Rooms are clean but need a small update. The staff is very friendly and very accommodating.

Everything at this resort was 5 stars! The people were pleasant the grounds were beyond beautiful, the food was good. We were right on the beach so no need for a long walk or trolley. Very pleased the travel agent recommended this resort for our family!!

The public areas and grounds were lovely. My suite was okay but a little run down. The housekeeper was sporadic. Some days they cleaned early but other days when I returned to my suite at 4 pm, the suite had not been cleaned.

Were there Nov 18 through 25 Pros: Great weather, great location, beautiful beach, good food, nice a la cart restaurants, great pillow menu, great activities (water aerobics, stretches, yoga on the SUP) Cons: Waited 30 min for luggage upon arrival Problems setting up the safe and wifi connection Room cards stopped working every day (sometimes twice a day) Cleaning ladies did not respond for request (like bring tooth paste, refill alcohol drinks in the fridge). Everything was done only via calls to the butler Seafood night in the buffet - looked like lobsters were cooked by the gas torch - burned to the charcoal Catamaran cost $35 US if you want somebody to drive you For buggy board you need to deposit $20 US

Friendly staff and all were very helpful. There were lots of options for food and very easy to book a la cartes. The rooms were clean and spacious. The butler Jean Carlos was extremely helpful and very willing to assist with any aspect of our vacation.

The grounds are the best of the Bahias in Punta Cana. Very clean and mature, and maintained. The rooms are very dated, but clean, but much larger than the Ambar rooms. I would choose to stay here over the others for location and size of rooms, but the bedding needs to be updated and furniture painted. We did spend most of our time on the beach, which is awesome! Food was very good, drinks too!

The Room was amazing. Food was great. Service was for the most part very good. Beach was beautiful. Grounds were very well kept. Pool was the only let down. It was very dirty. Skimmers were not working and it was not circulating for the entire time we were there.