Yes my expectations were slightly higher booking a 5* resort but this certainly is not 5*. I have travelled to many all-inclusives ranging from 3* to 5*. The only thing that is 5* about this resort is the grounds. As you see in the pictures, the cabanas are beautiful, the sitting areas are great and grounds are very well kept. The service overall was just okay, met your needs but no one ever went out of their way. Check-in took an hour. It was difficult to find staff that spoke English and perhaps this is why we seldom got the assistance we required. The food in the A La Carte restaurants are of much better quality than in the buffet. The buffet was a disappointment. I am not picky about food at all but the variety in the buffet was maybe 3 different dishes for breakfast and lunch and when there was meat it was ALWAYS much too over cooked to enjoy - this includes beef, pork and the chicken. The hotel rooms were good, spacious and clean. The resort has installed lovely rain shower heads but you'll be lucky to have hot water, we had two rooms in our group and both rooms had the same problem. If you were lucky, you would need to run the water for literally 5 minutes before the hot water started to come - I wouldn't expect that in a 5*.