This was our 4 th trip to Mexico but first time in Puerto Vallarta. We spent the week at the Dreams resort and honestly was somewhat disappointed. The staff were amazing but the resort itself lacked in quality. The food was very disappointing- we ate off resort twice and had amazing meals. The resort is for families and we were surprised at the noise level every night ! Multiple weddings occurring and very loud music until 11pm . All in all we won’t be booking here again.

Hotel was great, upgraded to have access to secrets side for the pools and extra restaurant access. Service at the pools were great, be prepared to wake up early to get prime chairs! Otherwise great for the most part. Rooms are a little boring we had a penthouse and i expected more out of it, also had to requests rooms to be stocked they didnt do that daily which was frustrating.

We had a swim out room. Everything about this resort exceeded our expectations. Food, service, rooms, amenities. Would 100% recommend. View was and location are excellent. Only down side is as the beach right out front could be a little rocky.

Actually were upgraded to the Secrets side which is the adult side and in the shade all day the swim up rooms. The pool areas were quite small for a resort of this size and were crowded. No shuttle back to the airport was provided.

We stayed in PVR during late April 2023. The hotel lobby is impressive and provides for wonderful views of the bay. However, you are cornered constantly by staff who want to sell you the Unlimited Vacation Package. Its not a time share....but it is. The rooms are a little dated but very clean and plenty of towels, and toiletries. The beds we did not find to be very comfortable. The swim up pool (also the activity pool) was filthy especially as you entered by the bar. I have never seen a pool as dirty and full of hair/skin as this one. The other pool was much more clean, and so that's where I spent a lot of time. The staff was very polite, helpful, and always responded "Its my pleasure". The ocean was very rough, red flagged almost every day, so we did not spend alot of time there. Food was spectacular. The Mexican restaurant was our favourite, while the Japanese one was our least. We also spent a day next door at Secrets, and the Sushi Bar was delicious, Oceana was marvelous. But the best place was the Ice Cream shop. We were entertained by Orlando as he made our crepes. He was truly delightful. My biggest beef is with Air Canada, who cracked my luggage on my way to PVR and provided absolutely no assistance until I arrived home. Further the Air Canada Rep Hugo Ernesto Corona never showed up for our briefing with him, and he too provided no help to our luggage situation. Calls to Air Canada were pointless, frustrating and took away from my vacation. We had a very nice vacation at the Dreams Vallarta. Cleaning the pool more often during the day should be a priority.

We really enjoyed our time at Dreams PV. I stayed in the Preferred Club section, and I am not sure the upgrade was worthwhile for me. It allows you to enjoy a bar on the second floor (I don't drink) and there are some snacks and foods set out in the lobby all day long. The M& Ms in the room were a nice touch, but I would not pay for the upgrade next time. The pools were great, and so was the beach.This was a family resort, so lots of kids. If you wanted to use the sister resort right next door (Secrets) you had to pay. You also had to pay to go to the restaurants on the Secrets side. So the two resorts are quite separate, and you are not allowed to just grab a lounge chair on the other side. We loved the coffee shop! Great coffee served as well as snacks all day long. The service staff were truly great. All in all, I liked the resort. They do try to upsell you a lot. Some restaurants have special areas (eg. the second floor overlooking the ocean) that you can only go to if you buy a bottle of wine. Aside from the many times they tried to upsell us, the resort is great.

Firstly; we weren’t to pleased to be harassed as soon as we arrived for a sales pitch to buy vacation plans. We go away to get away from all that. When we arrive, we just want to go to our rooms and change for the beach. The rooms were fine but showing signs of age. The hotel almost completely shut down the pool areas for a dinner later that day. Insane! Again, we want to relax by pool. There was nowhere to go. Half the time our rooms weren’t cleaned as the maids didn’t get to us till 6ish? 😳 we are in our room at that hour cleaning up for dinner. We paid all inclusive, but wine wasn’t included at some of the restaurants 😳Other than that; we enjoyed ourselves and found the staff to be good and the food good. Location is good (within walking distance of downtown).

Some positives: Lots of variety for food and beverages Beautiful view from all the rooms Some great waiters on the beach such as Edgar, Puc and Omar Some disappointments: Time share/points people/trying to up sell from the time you enter the resort: for a cost you could upgrading your room, upgrade supper, buy points for the Spa to buying time shares...it got so we were scared to make eye contact with staff The rooms were okay however the water shut off from time to time which was inconvenient when you were showering Tub didn't drain so we were unable to use The service was very slow in some of the restaurants, on the beach as well as the breakfast buffet where it was difficult to get a refill for your coffee to having to ask for bacon as the hid it behind the counter

Dining areas good with high quality small portions ( as it should be ) of food, with exception poor ambiance Buffet area. Great viewing lobby over beach/sea with bar service. In evening music sometimes far too loud. Good quality bedroom/suites all with sea views and balconies.

This is one of the nicest resorts I have stayed at in western Mexico. The rooms were large and the bed was very comfortable; the restaurants in the resort provide a good selection of food in their menus; and the facility provides opportunities for a number of activities to keep you active so that you can enjoy the food and drink that all-inclusive resorts provide and not feel too guilty. Perhaps the most special thing about this resort was the people who work there. They work very hard to provide their guests with excellent service, they make you feel that they are happy in what they do, and they do so with humour and great attention to their guests.

I thought the employees were especially friendly and went out of their way to make you happy. The grounds and pool were maintained very well. There were many activities to choose from. The room was not maintained to a high degree but was acceptable. I enjoyed my stay and would return again.

The resort was very well-maintained and the staff exceptional in delivery of service. Now Amber has great access to the city, beaches, and pools without having to take long walks to amenities. The city is also has reasonable transportation costs to explore all that the Puerto Vallarta area has to offer, such as zip lining, jungle tours, snorkelling, etc.

Excellent entertainment, food and hospitality! Every person working at the resort seems genuinely enthusiastic and it was an absolute pleasure once again! Very clean, food was amazing at Castaways and Capers as well as the buffet and room was so comfortable. Live music in the lobby was the most enjoyable way to finish off the day 👍🏽

Having stayed at other Secrets resorts in Mexico, we came with high expectation and were slightly let down. Although Now Amber is a nice resort, the food wasn’t up to par, the opening times of the restaurants were odd (6:30 for dinner?! At a kids resort when some babies/kids go to bed at 7?!) The room maintence was lacking (there were decals missing off our wall and the smell of musty mold was extremely strong) The beach was terrible (which we expected from PV but it was really small, rocky,& dirty). The resort itself is quite beautiful and the pools are nice. All in all, we would not stay again.

Good Points • Service was quite good. Anything I asked for, I received with a smile. • Food was good. Every meal I had was delicious. Buffet for breakfast and lunch was good (less food available at dinner...maybe they are expecting you to be at a restaurant?). • Pools were clean; grounds were kept immaculate. • House keeping was very good (although it was done much later in the day than I have ever had at other resorts) with turndown service. • Room was comfortable, large enough, and great bathroom and AC. • Everyone (including cab drivers) had amazing English. Language was literally never a barrier. • I felt safe both on and off the resort (but note I was not wandering the streets after dark). • Entertainment staff (in particular Noe) is great, they are friendly and fun. • The Mexican fiesta was lovely. So many thoughtful touches, from the décor to the food to the entertainment. I really enjoyed myself there. • I liked there was no bracelets or towel cards. Just grab a towel whenever you want, so much better. • Beautiful view of the ocean from nearly every room. • Hotel is close to the marina, airport, town. It is nice to not travel on a bus for an hour after a long flight. • Beautiful sunsets! Less Good Points • Seriously loud bands in the evening. I wore earplugs and slept with a iphone white noise app to try to drown out the loud music. I am not sure any room would have been different. The layout of the hotel means you (and your children) will be awake until fairly late (midnight or later). • The shows at night need some venue improvement. If it was raining it was held in the basement of Secrets (that was fine actually since it was air conditioned). The venue at Now was not covered so rain (which happened half of the evenings in the summer) was a problem. When it was not raining it was so bloody hot, please get some fans. No breeze at all and it was too hot to properly enjoy the entertainment. • I wish we were able to go to the Italian restaurant (we have kids so not allowed). My kids are well behaved and eat the same foods as us so I am not entirely sure why they aren’t allowed. • The only place to go in the evening is the lobby bar. I really think this resort needs at least one other place for people to hang out, preferably a place with AC. • The kids club….while I heard other families enjoying the kids club, mine didn’t seem to. First off, it is a bit weird that you can’t see what they are up to in that space. And the bungee trampoline for example, why not have it out in the open (say by the pools) so that it can be used (with staff assistance) for more than 1 hour a day? Also, the whole thing is quite scheduled so I think it’s a bit rigid in terms of what activity is done when. • When we got off the plane in Puerto Vallarta, the sharks pounced on us to sell us time shares and inviting us to look at some Cirque de Solei property. They posed as if they worked for Air Canada so beware of that. Don’t hand your hotel voucher to anyone. Also, I am used to riding in a coach bus to the resort. We were shoved in a taxi (and we crossed our fingers we were actually headed the resort). • The beach isn’t great. The water is full of jelly fish, the bottom is full of painful rocks, and there is no bar down there. • The pool (in particular the one with the water slide) has a rough concrete bottom. Every kid’s feet were shredded until they were bleeding from the rough surface. We tended to go to the other pools for that simple reason. • The elevators. OMG so hot in there. Please install a fan, somebody will faint in there!

The Now Amber is a great place for a family vacation. All staff where very friendly and accommodating. Lounge chairs at the pool areas and beach were available later in the morning. Buffet was well stocked with a variety of international foods. Wait staff at the specialty restaurants were very pleasant and well spoken. The activity and/or entertainment crew kept everyone busy with sporting and game events.

The hotel is very nice, rooms are excellent and very well-furnished. Comfortable bed, huge shower, wifi everywhere. All face the ocean as far as I could tell. Pools are good, but the beach is just okay as the ocean is unusable unless you maybe have some water shoes. Buffet was decent but not outstanding, however the a la carte restaurants were all excellent. The 24-hour cafe was used regularly. Note that the Now Amber is a family resort, and Secrets right next to it is adults-only. They are apparently nearly identical save for the limitation.

The Now Amber is a lovely resort, much smaller than what is in Riviera Maya though so if you like large sprawling resorts this is not for you. I would also say it is definitely not a 5 star but a solid 4. The best part of the resort are the employees they are all warm and welcoming, friendly and very accommodating wanting to ensure everyone enjoys their stay. We give a great big shout out to Jesus from the preferred club bar and lounge. The worst thing about this resort is the buffet, the selection is limited and very little change from one day to the next and the food was warm at best unless you had prepared eggs. The other negative is the special events take priority over the all inclusive guest. There was 2 weddings and a large convention that took over the lounge chair area right by the pool, eliminating a significant amount of seating in the middle of the afternoon for the duration of the day. The last negative comment pertains to the housekeeping of the room our mini bar was only restocked 2 times during the week, not a big problem because there is a full bar on the second floor. But the cleaning staff did not provide hand towels 3 times during the stay. I think these are little issues and would not prevent me from recommending though. Last but not least if you don’t like cigarette smoke don’t go here, smokers are so disrespectful of others enjoyment smoking in the pool is disgusting and ruins the enjoyment of those of us wanting to take in the fresh air and outdoors several guys were smoking big cigars which was difficult to escape the smoke and smell.

Hotel was good nice and clean Food however was just okay. The portions that they gave us in restaurant and also Buffett were small. Cleaning the rooms was good however a few times the maid was late and had to call to get the room done Liked the coffee place and enjoyed have a late night cold or hot drink with dessert. After being on the resort for a few days they did not have ice cream for the rest of my stay. Overall had a nice time but again the food could have been better.

The place was beautiful clean well kept, people that worked there were very nice and helpful. The rooms and view were just so beautiful. The only thing I did not like was the food in the buffet area .

Fabulous grounds, amazingly friendly staff, and an overall great time. The Now Amber worked very hard to ensure our stay was as enjoyable as possible. For example, my gluten free wife was given gluten free products for almost every meal by the head of the kitchen staff (bread, muffins, cookies, pasta, and even a pizza!). Our kids loved the kids club (ages 8 and 10) and went often. They also loved the kids pool and the main pool area to swim. The beach isn't the greatest for swimming but it wasn't an issue. Food was great at the a la cartes but not staffed as well as they could have been which left us waiting a couple of nights. We went to 3 nights of entertainment and enjoyed all 3 very much. Go to the Fire show!!

Just back from an amazing week! The service and drinks were incredible and you certainly can’t beat the weather! We highly recommend the Rythms of the Night excursion - delicious food and spectacular show! The food on the resort was just ok - we were expecting more variety at the buffet but we did enjoy the Asian restaurant. We were traveling with an 11 year old so we could not eat at the Italian restaurant and instead went to Dolce Vita in town on the boardwalk - service and food was excellente!! A couple of words of caution.... when the water is low in the pool, the edge of the pool on the ocean side becomes very sticky with some unknown varathane type substance. Do not sit on the wall with your feet in the pool. Whatever the substance is, it will stick to and ruin your bathing suit. One other caution, we purchased a bottle of Don Julio from the tequila cart - it is $20 US cheaper at the duty free at the airport. Lesson learned..lol.

Nice and clean resort good location. Beach is rocky friendly staff. Pools are nice.Dress code for male at Italian restaurant is ridiculous. Food is good. Would recommend this resort. Nightly entertainment is ok.

We were very impressed with the grounds, our room, the food, the staff, and the location (close to town). The week we spent here was so relaxing. There was always a lounge chair available by the pool or beach, and the staff were so friendly and helpful. We avoided the talk about time-sharing, but it was a bit awkward. The room wasn’t always made up until later in the day, and my main disappointment (even though it is very small) is that there was no lotion provided with the other toiletries. It is so nice to put on after being in the sun all day, and I didn’t bring any with me, as usually there is a bottle of skin lotion.

This hotel is class A in every regard. rooms were clean,modern and spacious pools were warm, lots of chairs at pools and beach, waiter service for drinks were great both at the pools and beach. Omar was our favorite drink waiter at the pools. Great location, walking distance to the malecon. Food was good at buffet as well as the ala cartes. Staff were all friendly. Nightly shows were very entertaining. Would highly recommend

We just got back from a weeks stay at the Now Amber Hotel. The hotel is extremely well kept, beautiful, clean and the staff are very professional and attentive. We stayed at the hotel a majority of our stay in Puerto Vallarta, as the kids really enjoyed the pools and beach. After a couple days of getting comfortable, it felt like home. There are lots of food options at the hotel including the Carnival buffet, An Italian, Asian-inspired, Mexican, and a Steakhouse. Our favorite was the Italian restaurant. (Beef carpacio was the best part). All in all, the food was good, but nothing mind blowing. We usually didnt have any trouble getting seats. There was lots of activities at the resort that we used more so near the end of the week. Activites included: rifle shooting, volleyball, aerobics, yoga, kayaking, paddleboarding. There is a good kids club for the kids to particpate in many different types of activities daily. We got to participate in a baby turtle release during our stay as well. Great experience. The nightly shows were fun. My favorite was the Beatles show. As i mentioned earlier, the staff was great. The bartenders and servers were quick and remembered our names. The ladies at the coffee shop were very kind. The front desk staff helped me break down big bills in pesos down to smaller amounts for tipping. The cleaning crew did a nice job with our rooms daily. I definitely recommend this to families. If you want adults only, the partner hotel next door called Secrets is a good option too. You can go to any of the restaurants and shos between the two hotels.

Did not like the food, very sub par. 3/4 of us got diarrhea. The hotel doesn't use straws for their drinks for environment purposes but a pina colada is not the same without a straw. The Explorer's kids club also told my children they had to leave 10 minutes before break time at 5pm. My kids were sitting alone in hotel for 10 minutes waiting for us outside of explorer's club. Wasn't impressed with that at all. Pool was very dirty too.

I have to say that everyone treated us very well here and made us feel very comfortable and welcome. The room had a great sea view and the weather was just great! Cleanliness and comfort was excellent. Service was exceptional!!! I will definitely be back to this place :)

What a beautiful hotel! There is always something going on, weather it's a reggae party on the beach to bbq's for lunch with events, they sure go all out. Great entertainment every night as well. Rooms were a great size and we had a beautiful ocean view room. I enjoyed listening to the waves every night. We also took advantage of the golf and played 3 rounds at Vista Vallarta and 1 at Marina Golf Course. We would definitely recommend this hotel. Looking forward to returning.

Luxurious hotel that offered quality service. All employees were fantastic, they went above and beyond to make sure you were well taken care of. One of the best all-inclusive experience. The food at this resort was outstanding. The rooms were excellent, very luxurious. The sunsets every night from our balcony were just gorgeous. We were pleasantly surprised to discover how beautiful PVR is. We will be returning to PVR since we enjoyed it so much. Thank you to our travel agent Cassandra Royle from Trip Central, for strongly recommending this resort for us. She selected the perfect vacation for us. If she didn't recommend it, we wouldn't have gone.

everything was perfect from staff to the hotel room.the grounds were beautiful and always clean.the entertainment in the lobby area was nice touch in the evenings when person could wind down and relax.

This is my second stay at Now Amber--and I would indeed recommend this to a friend. We stayed in the preferred club, and do think this is worth the few extra dollars-much smoother check in and out, as well as the nice bar on the second floor. This resort has a great location, a vast choice of pools, excellent food and attentive staff. The gym is well appointed and generally quiet. The views are spectacular. I must say that I was fatigued by the alcohol fuelled crowd at this resort, but you can distance yourself from these folks with a well chosen location during the day at the beach.

The best thing about the resort is how friendly all of the staff were. At the buffets and pool area the waiters were amazing. The food at the al la carte's was very comparable to other resorts maybe even more on the average side. The Kids club was amazing. Very secure and I felt very comfortable leaving my kids their for activities.

Resort was amazing, food was great...beach very rocky. *Jorge at bar was amazing. *Cynthia and Daniel at Preferred Club were amazing. Not sure the Preferred is worth it as our friends were staying in the main building and they got everything we did....first night we ordered a bottle of wine for our room, they charged us for it. My friend got a bottle of wine in her fridge.

The resort is not too large or too small, just right to be comfortable with adequate pool space and sun chairs without having to fight over. Nice decor in the rooms, the food adequate, the staff friendly.

Everything at this resort was top notch, Rooms, food, service. If you are a beach person, probably not the place for you. That said, everyone should stay there at least once!! A trip that will will remember for a lifetime. In fact one week is probably to short with all the restaurants!. Its a 40 minute walk to downtown, which was just beautiful. Very safe!

This resort has incredible staff. They are top notch when it comes to service! The room was very nice. As were the pools and gardens. Food was the best we've encountered at an all inclusive. But in saying that we did have some dinners that were not as good as the others. We didn't like the beach, and for us, that would mean we would not return. We are used to long strolls on white sand and clear turquoise water. It was too rough and dirty looking to go in. We knew that going in but thought we'd give it a try. The other problem we encountered was the noise. It is very loud in the hallways. And also the music coming from one area would be great but between the lobby bar at both Secrets and Now Amber as well as weddings or events at the pools it was insane. Four different types of music echoing off the walls is a bit much.

Never have we felt so welcome and relaxed as we did at Now Amber. The words of one server in the buffet will resonate with us forever. When we attempted to apologize for adding another part to our table his response was "do not apologize this is your home". This is one example of the excellent service we received by the resort.

This was our 3rd stay and this time we brought 2 other couples who were as impressed as we are.. I absolutely love this resort.. Everything is top notch. Drinks are good, food is excellent, rooms are fantastic, grounds are kept nice, bathrooms are clean and the entire resort is well looked after. The staff is by far the best ever! From waiters to front desk to housekeeping to bus boys.. Location is fantastic as well..

Spent 7 nights at Now Amber and the late night noise from parties on the beach and events at the open air amphitheatre made my relaxing vacation horrible. When I spoke to one of the managers about this, he replied that it was "something they were working on." I found the food to be average. Room service was very slow, food was mostly cold and bland when it arrived and the portions were VERY small. The restaurants were a bit better in portion size. I also found the service to be lacking. I travel as a solo and it seemed as though the staff catered more to couples and/or groups. I don't drink alcohol and I suspect that this may have had something to do with the poor service as well. Before I arrived, I spoke with the general manager via email and requested that there be extra water and coffee in my room during my stay. I confirmed this request with the front desk when I checked in and yet I still had to call down 4 times before I even got extra water in my room. I would not recommend this resort to others.

The resort is amazing. Accommodations, food and service was top notch. We travelled with two kids (10 and 8) and they had a blast as well. The hotel grounds are beautiful and offer good choice of pools and activities for everyone. This was our second time at Now Amber and we are still very impressed.

WE liked this hotel . but felt there are areas which could be improved easily. We felt the value was very good, but next time we would definitely stay on the Secrets side, regardless of extra price.The Now side did not receive the attention the Secrets side did. The biggest drawback were the kids on the Now side, poorly organized, pools.

The food is great. You don't need to make reservations at night. The hotel and grounds are very clean. The rooms were really nice and loved they had a barhtub and a shower. There was entertainment in the lobby every night which was very enjoyable. The spa was fabulous. Great service

My 80 year old mother and I had the opportunity to spend a week at the Now Amber resort recently. It was nothing short of amazing in every respect. The rooms, the food, the service, was high quality. If you looking for a place to have an awesome holiday, I would highly recommend!

Rooms are large, all have good views of the ocean, food is good, service is excellent, the beach is not the best, but the pools are well maintained. The open lobby bar is situated to allow for spectacular views of the sunset.

I surprised my wife with an anniversary trip. Now Amber is a Beautiful hotel. The only negative is that they have a ton of pigeons. I hate pigeons. Other than that everything was top notch. Great rooms, spa, food, location, service.......

Little more money but everything is a level up from anything we have been to so far. Can't think of one thing to complain about. We'll be back again for sure. Best thing was the service staff and rooms with the amazing views.

We recently stayed at the now amber resort and what impressed me the most was the amazing service everywhere you go. The staff go out of there way to accommodate you. The property itself is beautiful and very clean and well manicured. I would recommend this property to a friend with out a doubt! The beach was rocky but there are lots of pools to pick from, the only negative aspect to the resort.

The trip was wonderful we got a lot of rest and had a lot of fun The resort was breath taking beautiful, and having privileges next door to Secrets was also an added bonus The food was great at every restaurant we tried, no hassle reservations, even the buffet and beach party food was perfect. Pool bar service was outstanding. Fernando saw us coming over and would grab an umbrella for my husband before we even asked. The rooms are definitely 4 star plus and the view from our balcony was spectacular. When they advertise ocean view - it is true! It was our choice not to golf (although we dragged along our clubs with us) Golf is not all inclusive when you have a 30 min one way cab ride at 20 dollars plus, 45 dollars each per person for the golf cart, plus tip for the mandatory caddie (20 dollars per bag),plus what ever you drink We did not want the hassle or the extra expense, this time. We did expect the beach not to be perfect, on this coast of Mexico that is common. Red flag every day, but we walked the shoreline. One negative is: Right away when you arrive, a representative sits you down and tries to sell you the "beach club" time share. We are Canadian and we are polite enough to listen to her and book an appointment (that we did not keep). Really, we should have been notified in advance and been told it is okay to say NO. All week every time she saw us, she call after us, gave us dirty looks and she even call my husband by the wrong name! It just became a joke after the first few days. All in all, thanks for a good choice

4th time at this property. The service, food and amenities keep drawing me back. Whenever you say thank you to a hotel employee, their response is "it was my pleasure" and they mean it. Hotel rooms are superb. You will really enjoy this hotel, shared with the Secret hotel next door.

This was our second time at the Now Amber resort. This time our vacation was for our honeymoon and it was an amazing time! The food is amazing, the people are so warm and friendly and the hotel is just stunning and very clean.

This hotel was simply a dream come true. The staff was amazing and they catered to our every need. The view from the lobby was a dream and the food at all the restaurants was magnificent. We will definitely return and are planning to visit as many of the now resorts we can. I would recommend this resort to anyone. It was a perfect vacation for our family.

This is a great resort for wedding groups. Beautiful grounds, more than enough restaurants to keep you busy (get the steak at the french restaurant, you wont be disappointed) and very spacious rooms, all ocean facing. The beach isn't amazing and when we were there there were tiny jellyfish in the water but there were lots of pools and a swim up bar to compensate.

Now Amber is where you go when you want sun, great food, delicious drinks, amazing service and the best kids club! We traveled in April as a family of 4, kids 3 and 8. We felt taken care of from check in to check out, and everywhere in between. We enjoyed the preferred club, pools, the beach and a variety of restaurants, all of which were delicious. The explorers club was awesome!!! Our girls went daily and were excited to go. We cannot express how good we felt leaving the girls with a group of such enthusiastic ladies. We will absolutely travel to Now Amber again.

I stayed here in April 2014. The rooms were beautiful and the hotel also. The food was amazing. The only thing that really sucked was you had to get downstairs and save a chair by 7am. People would do this everyday and then not even use there chair until 1:00 in the afternoon....so lame. Also the poo was very crowded and lots of kids. It is not somewhere to relax....it certainly has a party atmosphere. The service was really great at this hotel but they expect tips constantly. If I went back I would stay at Secrets which is the adults only side of this hotel.