Our first visit to Mexico umpteen years ago was to a Secrets albeit a brand new one. Since then we've been to Mexico many times and several other continents so perhaps its we who have changed. Grounds are great and rooms very comfortable but that isn't enough for this level. With so many special events the resort is very noisy at night. Food was average across the board with only Oceana and the Mexican Restaurant rising above that. There was a lengthy list of small things such a a finicky toilette, tricky desk chair and inconsistent refresh of food items that illustrated a lack of attention to detail. Of course Mexican staff were amazing as they are everywhere. Also the location made it easy to access old town and the romantic zone. I don't think anyone would have a bad time here but it just wasn't that step up that we expected for a Secrets.

We had a wonderful vacation at Secrets. The food was probably the best I have ever experienced in an all inclusive resort. The service was definitely second to none. I would highly recommend paying this resort a visit. :)

My wife, my 20 something daughter, her boyfriend and I stayed at secrets the week before Christmas 2024. The service was great at the market cafe and all of the specialty restaurants. The food was also terrific. Our room and the hotel was clean and I felt the staff went above and beyond to ensure we had a good time. I did encounter some guests that were not as pleased as us, but I find staff is great if you treat them with respect and appreciation.

Enjoyed the stay very much, For the most part, the staff was excellent, the grounds gorgeous and who can complain about the weather!! Housekeeping needs to be more consistent. One day we would get clean towels, the next day only a few would be replaced. As well, the sheets need to be changed more regularly, especially for long stays. The dirty glasses and cups were not replaced but seemed to be washed by housekeeping. Not sure how sanitary that is! We were never sure who was coming into the the room and when - for example, the turn down at night didn't seem to be consistent, either.

My wife and I could not be more happy with Secrets Vallarta Bay. Staff, service, food, drinks, entertainment..everything about the resort was top-notch. Definitely recommend for couples looking for an adult-only vacation.

This is a great resort. It was our second visit to this location. The food, staff, and grounds are all top notch. We had a perfect room with a fantastic view from the 9th floor. The resort does have music playing until 11:30ish on many nights. If you like to go to sleep early then bring some ear plugs. The music didn't bother us but it might be an issue for some.

The hotel has a great reputation but we thought it wasn't up to standards🤔 Pool area not very clean... room services plates left in hallways for hours which was gross. Drinks inconsistent every day. Yes they have hard working employees for sure. But we have stayed at 8 different all inclusive sin PV and we not return to secrets. Unfortunately we payed a high price for this resort and it's not a 5 star at all.

We upped our budget for this trip to try Secrets and we were not disappointed!! Our room was spacious, the grounds were beautiful and the dining experiences exceeded expectations...the staff were very friendly and helpful...we will most certainly be back!!!

We loved secrets and would highly recommend it to any couple traveling there. Check in excellent, food amazing, room excellent. Service above anything the best we have had. The beach isn’t the best to swim in, love the pool live entertainment during the afternoons. Pool service very good.

Totally amazing resort already wanting to return. Felt totally spoiled. Staff, location, services superb. Entertainment staff were wonderful very professional especially Alexandra who amazed us with her energy and bright smile. All Restuarants were phenomenal loved the Italian, French and great show at Japanese. Wonderful gym, morning yoga class, water aerobics,pools for lounging and pool for the early morning lap swim. The list goes on, make Secrets Puerto Vallarta your next dream vacation. Only slight disappointment was the beach was not a long walking beach and the water was quite rocky when entering the ocean. Would recommend taking water shoes.

I went to Secrets with a friend and we each paid the single supplement to have our own rooms. It was a good call as the rooms while pretty offer little privacy...understandable as the resort is geared toward couples. It appears that all rooms have an ocean view which is a positive point for this resort. Ours rooms were clean and comfortable. The resort is small which has its pros and cons. The pros are that it's a quick walk no matter where you want to go. The cons are that there is no quiet pool or area. When the entertainment team is doing entertainment during the day you hear it at all pools and the beach. However, you can see and hear the ocean from the pool area. You can also hear the great live music from the lounge that is played each evening between 9-11pm from your room. After that, you will hear the sound of the waves. So if you want to go to bed before 11pm, bring ear plugs if you are sensitive to noise. Some of the restaurants are on the NOW side which is owned by Secrets, but it is a family resort (Kids allowed). 3 restaurants and a cafe are on the Secrets side. So some of your meals could have children if you eat at the NOW side. We only had a crying baby at the Mexican restaurant. I think the Italian Restaurant on the NOW side may be adult only. I did not notice any children at the Japanese restaurant and there were only older children at Castaways (Surf and Turf). The food was amazing. Well prepared, fresh and tons of variety. No reservations required except for the special Japanese meal where they prepare the food in front of you. You do not need reservations for the regular Japanese meal where you order off a menu. The staff were very accommodating overall. They were friendly and seemed to enjoy their work. We heard about some guests partying on their balcony until 1:30AM and apparently it was hard to get staff to take care of the problem. We were told by one couple that they had to call the front desk 2-3 times and they felt that the issue was not handled properly. So much do that they said that they will not return. I personally had an issue with housekeeping on my last 2 days and with a late check out that was not entered into the system. I believe that I could avoid these problems if I returned by asking that my room be cleaned before 5pm and I recommend getting your late check out request in writing. A couple told me about Secrets in Los Cabo which is bigger but has a quiet pool that looks over the ocean. I think that might be interesting to check out.

The wait staff is tremendous - special shout out to Manuel B, Manuel C and Israel. Their bar/wait service was outstanding. Thanks to Panda for making me feel extra special on my birthday, and thanks to Christian for listening to my concerns. Also a big thank you to Alejandro at the Market Cafe (buffet) - my mornings were always fabulous thanks to him and his colleagues. I would also highly recommend the lovely young woman who provides massage therapy on the beach. I wish I remembered her name - she is amazing. The hotel is nice looking. Rooms, pools, bars and restaurants are all lovely to look at. The beach is not swim-able due to the very rocky shore. Overall, my stay was OK although the cleaning service in my room was very minimal even though I left a generous tip every day. I always had to call down for towels when I got back to my room, and when I had room service and left dishes in the room service "box", I discovered a smell after a couple of days and realized the food had not been cleaned out of this "pick-up" box. The counter tops in the room where never cleaned. I have been to other Secrets resorts and will continue to explore them but will not go back to this one.

First time to Mexico and an all-inclusive resort - more than anticipated. Service, Security - very well monitored operation. Accommodations-spacious with fantastic views. Daily programs and Entertainment - many options. Staff - well informed and friendly. Dining choices - many, tried several - very pleased. Love how the facility is shared by Now Amber, yet available for adults to enter either side. Interaction is very good. Many Thanks to All: Front Desk - Daniela. Concierge - Victor Lepe Market Café - Moncerrath and staff. Bordeaux Restaurant (exceptional) - Francisco and staff . Tamarindo Restaurant - Vladimir and staff. Aquafit staff - Sajidth, Luis, Claudia, Umberto. Day of Dead - Umberto (great make-up and costumes). Waiters, housekeeping and groundskeepers. Hawk handlers for Justin and Ivanovich I apologize for not mentioning everyone's name. Lots to take in. Pools were somewhat chilly at noontime. Will definitely be back.

Well organized and excellent staff Food was great the restaurants were great and the atmosphere of the hotel was excellent. The pool area very clean and appealing. The room was good and clean with a gorgeous view.

Beautiful rooms overlooking ocean. Very good restaurants and choices. Ability to open windows and turn off air-conditioning. Staff wonderful - kind and welcoming. I have no intention of entering 200 characters!

We spent a week at the Secrets Vallarta during the beginning of January. We were very pleased with the service we received throughout our stay, including great service from Rodriguez and Manuel at poolside, Miguel at the spa, and Antonio, Cesar and Fernando at the buffet. The food was good, especially the pan-Asian fare at the Himitsu restaurant, though all the a la cart restaurants on the resort were delicious as well as the buffet. Drinks were great, especially notable was the great selection of brands available at all of the bars and especially the lobby bar. Rooms were very clean and well taken care of, the Jacuzzi bath and large showers were especially appreciated. We were also lucky to see some whales right from our balcony as well as on a tour.

We really enjoyed our stay at the resort, the food was good the staff was very helpful the room was nice and the serving staff went out of their way to make you feel at home, it was within walking distance to the malecon and you didn't need worry about being mobbed by any timeshare people as the resort is gated...we are going to stay there again on our next trip down to Puerto Vallarta

This hotel is a great spot located very near to Puerto Vallarta downtown. While on the same property as the Now Amber, there is great division between the two and we never saw any children (Secrets is adults only while the Now is for families) in our week's stay there. Food was great with our favorite being the French restaurant. Finally the Preferred Club bar has great top shelf liquor with great service. Thanks for the great week Secrets!

Just returned from a week at Secrets in Puerto Vallarta. The resort was amazing from the minute we arrived until we left. Rooms were spacious, and always well stocked and cleaned. We spent our days in the pool or playing VB at the beach or activity pool. The waiters we very efficient and never let you get thirsty. We saw some of the shows every night and were impressed with the quality. We tried all of the restaurants with the exception of the Mexican. Our favorite was the Italian, followed by the Asian (for the appetizers). We would highly recommend this resort to anyone looking for an Adult only resort with a great mix of action and relaxation.

WE HAVE BEEN TO SECRETS PV TWICE NOW AND LOVED IT JUST THE SAME AS OUR FIRST VISIT, BUT THEY HAVE CHNGED TWO THINGS WE ABSOLUTELY LOVED AND WOULD LIKE TO SEE IT BACK FOR TRIP 3........ -NO MORE COLD CANS OF BEER ON ICE IN A STEEL COOLER NEAR ACTIVITY POOL. -ALSO LAST TIME THEY SERVED FOOD ON A SURF BOARD IN POOL BAR WHICH WAS A NICE TOUCH.

We stayed at Secrets Vallarta Bay Resort in April 2017. The resort is top notch, the staff very friendly and helpful and the food is amazing. The room is clean and the bed was great. This was our second stay here, and we will definitely be back!

Well run hotel. can be a wait for a table at the restaurants,but a bar nearby is a good place to wait. Like many hotels,it suffers from inconsiderate guests reserving deck chairs by the pool hours before they occupy them.

Superb resort. Great staff, super friendly and helpful. Great dining. Good premium brand liquors. Rooms were great and all had a good view of the pools and beach. Fantastic sunsets. Beach was a bit small being right in Puerto Vallarta. A definite come back!

This was our second stay at Secrets Puerto Vallarta and it was great again. The staff here really go out of their way to make your stay as enjoyable as possible. The food is excellent and the premium liquor doesn't hurt either. The close proximity to town and the airport is a bonus, we love going into PV for a dinner or lunch, it's a such a fun town. New Year's Eve was a night to remember with a great band, excellent food and fireworks like I have never seen before. Loved it.

This was my first trip to Mexico and having an all inclusive resort experience. Normally, I travel a la carte and do research on what restaurants and sights I want to see...but after working really long hours I just wanted to have a vacation over Christmas where my partner and I could just relax and not have to plan anything. Secrets at PV met our expectations and we really enjoyed ourselves! The highlight of the resort was the staff. Even when things weren't perfect (because life isn't perfect), the staff clearly cared about doing their best and really worked hard. Christian at the pool really treated us like family and kept checking in on us and kept our drinks replenished quickly. The front desk and concierge were friendly and efficient. The lounge drink servers in the lobby area were incredibly friendly and gracious even though some of the guests were not. I'll write separate posts about the restaurants, but in every case, I was impressed with how each staff member seemed to care and work hard to meet guests' needs. Another highlight for us was the view and relaxing experience in the lobby bar. We would relax there for hours, people watching, reading, enjoying the drink service and fantastically talented musical entertainment (piano during the day, singers in the evening). The pool options were great. The swim up bar pool was in one corner so the loud people were in the one area. The snack bar and other bar area were in another area. The space was clean and there were many servers to keep you "hydrated". All the rooms seem to have a water and pool view. Our room was kept very clean. I can attest to what some others have said about a "cleaning fluid" type of a smell in the rooms, but I attribute it to the high humidity and challenges of being in a tropical environment. The room doors can lock in an open position and we just opened those and the balcony doors and let the air flow through for 5 min and the smell went away. I'm not sure about comments I read before going that concerned me now that I have experienced Secrets...the Secrets side is very much "kid free". Yes, it is connected to the Now side which is a family resort, but I only once saw a minor on the Secrets side and clearly he seemed to be granted special permission (he was wearing a clip on security type tag on his shirt). The only loud and screaming people I experienced were adults, and fortunately this was not a common experience. Some also mentioned the resort was loud at night. With the balcony doors closed, (we were on the 6th floor) we did not experience any noise problems after 11pm...so again, this was not our experience. We slept well and felt very relaxed and rested. Best restaurant by far is Bordeaux. It is on the Secrets side, so if you are travelling with kids, you won't get to try it :-( Gentlemen, bring pants and a collared shirt as most of the a la carte restaurants have a dress code. The service is incredible, all the servers were great, Alfonso really treated us with special care. The other server we had (name escapes me, but his wife is soon giving birth) was incredibly gracious and despite thinking about his wife giving birth imminently, was very focussed and made our experience great! Have the mussels, rack of lamb and definitely have the soufflé for dessert!!! At the buffet, the best thing at lunch and dinner is the grill items. The salmon, steak and prawns they do to order and trust me, you will enjoy them!! Once again, the staff are incredible! You cannot beat the view at Oceania (Secrets side) for dinner. The main courses are less tasty than the appies and salads, but the sound of the waves make it special. The Japanese restaurant was our least favourite (Himatsu). The staff worked incredibly hard (they were slammed busy), but the food was pretty mediocre. The sashimi was the best item, everything else was poor or average. All in all, there is something for everyone and you will enjoy it! We would recommend this resort and would certainly return!

We had a beautiful week at secrets Puerta Vallarta. The service was great, the view amazing and the ambiance terrific. Our only disappointment was the beach. The sea shore is very rocky and gets deep very suddenly.

We were at Secrets Vallarta Bay in early August for one week. A few hiccups upon arrival and we felt the situation left a bad taste in our mouths right from the start. We did not feel the front desk staff to be warm or happy to see us... there was a good deal of pressure to sit thru vacation club sales which we refused. The pool was fine and since that is where you spend 90% of your time, it was a pretty good resort in that regard. We felt the food was inconsistent as well as the service in the restaurants. I do believe it was at 70% capacity and I am not sure if that had anything to do with it. The rooms are nice, water hot in the shower, comfortable beds. Get a room as high up as possible as the night life can get quite noisy. - Room service was terrible so we had it only once. Travel to pool, beach from your rooms is via elevators - very HOT elevators. You have to go over the the NOW Amber side (where there is children and families) for a great deal of your meals so if you want quiet dinners... you have only a few choices on the Secrets side. The coffee shops are great . There is no denying the wonderful view, the beautiful sunsets and the benefits of being close to the airport and to the downtown. The swim out rooms here looked to be your best bet and would consider returning only if the price was right and we booked swim out room.

We were at Secrets Vallarta Bay in early August for one week. A few hiccups upon arrival and we felt the situation left a bad taste in our mouths right from the start. We did not feel the front desk staff to be warm or happy to see us... there was a good deal of pressure to sit thru vacation club sales which we refused. The pool was fine and since that is where you spend 90% of your time, it was a pretty good resort in that regard. We felt the food was inconsistent as well as the service in the restaurants. I do believe it was at 70% capacity and I am not sure if that had anything to do with it. The rooms are nice, water hot in the shower, comfortable beds. Get a room as high up as possible as the night life can get quite noisy. - Room service was terrible so we had it only once. Travel to pool, beach from your rooms is via elevators - very HOT elevators. You have to go over the the NOW Amber side (where there is children and families) for a great deal of your meals so if you want quiet dinners... you have only a few choices on the Secrets side. The coffee shops are great . There is no denying the wonderful view, the beautiful sunsets and the benefits of being close to the airport and to the downtown. The swim out rooms here looked to be your best bet and would consider returning only if the price was right and we booked swim out room.

This was our second stay at Secrets PV and everything was excellent again! We stayed for two weeks this time and really had a hard time saying Goodbye. Everyone employed at this hotel made such a hugh effort to remember our preferences and take care our every need. We can't wait to go back!

The hotel was so beautiful. The drinks were great and made with fresh juices. The food was good and the service was great. We had Oscar serving us around the pool and he always went above and beyond for us. Our room was very nice and the AC worked beautifully! This is not a place to party...if you want to do that, I would recommend staying elsewhere. We went to relax and loved the resort. Can't wait to go back!

Secrets, my husband and I have been going to secrets quite often now. We just love what it offers. It is so close to the down town area, which we love to walk. The resturants, and the Staff are so amazing.. As they always remember us and call us by our names. many hugs are given. They work hard to make sure our stay is the best. The Spa is a great place for relaxing and being pampered. Our rooms all have a great view of the Ocean.... :) The grounds are set up for family on one side and adult on the other depending on your needs.. Our rooms are spacious and is now feeling like home, missing it already.. Thanks to the Staff for making it so special.. Cant wait to come back.... Hola .

Rooms were large and very comfortable. Loved the balcony which had a good view of the resort and ocean. Numerous pools and hot tubs. We were impressed with the quality of the food. All the staff was extremely helpful. Beautiful sunsets and a lovely lobby to sit and watch from. Waves were very strong when we were there, so swimming there was only for the very brave. Beach sand not as nice as other beaches I have been to.

The overall of this resort was Excellent. It wasn't 'perfect' so I can't give it 5 stars. What was perfect was the following: Service Cleanliness Bed Activities within the resort French Restaurant - Best meal I have had in a LONG time. What could be improved(minor quibbles): In room amenities(HD channels, soaps etc) Room service food quality - It was very poor. Compared to other resorts I have been to it felt lacking. VIP perks. I am not sure it was worth the extra money. They need to do more to charge the extra money. ---- I would definitely go back to this resort and look forward to going to another Secrets resort.

Excellent food, well-planned and pleasing grounds. Lovely lobby; good gym; liked the kitchen tour, Mexican bingo. We liked the nightly lobby musical entertainment as well as the grand salon entertainment.

A nice new resort. First class food. I can not say enough about the quality of food. Incredible rooms...loved it. The service was phenominal...the lobby was fantastic. Sitting out on the lobby terrace for an after dinner cocktail listening to the live band...wonderful!!!

This resort was absolutely wonderful. The service from start to finish was amazing and special kudos to Rosa in the lobby bar she was wonderful. Food was amazing and so much variety! The only reason that we didn't rank the pools/beaches a 5 is the ocean was extremely rocky but nothing the resort can do about that. The pools were wonderful and extremely clean. Capers on the Now side was my favorite place to eat as well however the food was good whereever we went. The only downfall was the "membership" meeting as the one manager was extremely agressive and just rude after we had said no about 8 times. we were kept there for 3 hours and it was extremely frustrating. Definitely say no to the special meeting when you check in as its not at all worth it. Just get an awesome rep from Tripcentral like we did and they will be lower than what you would pay as a member anyways.

We had an excellent time at Secrets Vallarta Bay!!! We will definitely go back. Just be aware that the beach is not very good; it has stones and rocks. You will need to ware water shoes and very rough water and undertow. JUST BE AWARE THAT AS SOON AS YOU CHECK IN THEY ARE IMMEDIATELY TRYING TO SIGN YOU UP FOR A "TIME SHARE" PROGRAM .....They tell you it isn't a time share but it is and the pressure is very hard core. Don't get sucked in with their promise of receiving spa credits and a free excursion in exchange of 90 minutes of you time. They tag team and you end up going through 4 different levels of sales tactics. IT'S NOT WORTH WASTING YOUR VALUABLE VACATION TIME WITH THIS HIGH PRESSURE SALES PITCH. You are much better off saying you are not interested and buying your own spa treatments and excursions.

Great resort overall. What I believe would make it better was I thought they were understaffed. Examples of this were: The washrooms at the pool area were not kept up at all during the day. The floors were always soaked, and a couple of times there was no toilet paper or towels to dry your hands. Also there could have been more servers to bring drinks around the pool area. The servers were extremely busy. There were always empty glasses everywhere.

We had an excellent time at Secrets Vallarta Ba!!! We will definitely go back. Just be aware that the beach is not very good; it has stones and rocks. You will need to ware water shoes and very rough water and undertow. JUST BE AWARE THAT AS SOON AS YOU CHECK IN THEY ARE IMMEDIATELY TRYING TO SIGN YOU UP FOR A "TIME SHARE" PROGRAM .....They tell you it isn't a time share but it is and the pressure is very hard core. Don't get sucked in with their promise of receiving spa credits and a free excursion in exchange of 90 minutes of you time. They tag team and you end up going through 4 different levels of sales tactics. IT'S NOT WORTH WASTING YOUR VALUABLE VACATION TIME WITH THIS HIGH PRESSURE SALES PITCH. You are much better off saying you are not interested and buying your own spa treatments and excursions.

Secrets Resort and Spa exceeded our expectations. From the amazing staff who always made us feel special; the well prepared food that we were never disappointed with; the cleanliness of the rooms and grounds, always an abundance of pool towels available; the unique creations of the yummy drinks of the day; to the spectacular sunset serenaded by talented musicians in the lobby. One of the many highlights of our stay was the authentic Mexican Fiesta night on the beach - quite impressive!

1 star rating because this resort is so awesome, we don't want to share it! Jk though. :) Priced for what you get, and you get a lot. This is our yearly anniversary spot. See you in April. Nathan & Amanda R

Fantastic hotel, only down side are the beach vendors. The rest is fantastic, room, food and service. would recommend this hotel, it's really a 5 star. .....................................................................................................