Amazing Luxury Resort, the service is good and the rooms are very clean and good The location is very convenient and near La Isla shopping center I would go back again to it for sure. The pools are very nice and clean and the food is delicious

We enjoyed our stay at The Vine Cancun. The service was excellent; especially Malbel, she keeped our room spotless. Adrian at the Market Cafe understood what why service in important. Our Chef at our tasting table was amazing explaining every dish severed.

We had a shaky start since we arrived late (past midnight). Seemed to be no one around to greet us. There was only one woman at the front desk and they didn't get the email about our friend's milestone birthday, but they worked with us to help make things better and ensure we ended up having a fun trip. We particularly enjoyed the water aerobics with Emmanuel and Rodrigo, the salsa lessons by the pool with Rodrigo, and Angel was such a great server who took care of our needs poolside. Helen, Tamara, and Erika were also helpful in making things up for us and listening to our needs.

The hotel itself was not large. The layout made it easy to get around. Rooms: Decent. Our first room had a leak near a light and this caused us to move to another room with a connecting door which we did not like because we could hear the people in the room next to us. Service: Front desk when we checked in was not warm nor welcoming. Even if our arrival was early morning the person should have been more welcoming. We also messaged the resort several times explaining we are celebrating our friend's 50th and would have liked something special. We did not receive anything special until we asked for them to send up some thing two days into our stay. The front desk person said she would arrange something but it was not done. We saw many other doors on our floor with a ribbon/sash that said happy birthday, happy anniversary, congrats honeymoon. So, we were disappointed. The entertainment staff were very good. The food was decent. The italian and seasalt grille were the best. The breakfast buffet had variety. The asian and steak house were our least favourite. I wish the next question below had a maybe option because I am not sure if I would recommend this resort. If there was an exceptional deal I would. But, if it was the same price as other comparable resorts I would not recommend.

The food and staff were excellent!! We thoroughly enjoyed our stay. The beach was great and provided a lot of walking. We loved that breakfast, lunch and dinner were al a cart service and ate breakfast every day while watching the sun come up.

The food and staff were excellent!! We thoroughly enjoyed our stay. The beach was great and provided a lot of walking. We loved that breakfast, lunch and dinner were al a cart service and ate breakfast every day while watching the sun come up.

We are experienced travellers that travel for two weeks each month from November to March. We have stayed at many of five star rated resort resorts. Secrets the vine is a true five star. From the welcome reception to well appointed rooms. From the gorgeous pools, restaurants and wait staff everything was perfection. We could not think of anything to complain about as hard as we tried, except for there was no Robe hooks in our room and the beach was not our favourite Other than that, no matter how hard we try, we can’t think of anything that we would change or that we were unhappy with.

After reading some of the reviews about it being way too hot and air conditioning not working I was worried. All the restaurants and lobby had ac working just fine. The service was exceptional. I would book this resort again in the future. Great food!

I used to be a travel agent and I really enjoyed inspecting this property in 2015. My partner and I decided to give it a shot on a short 4 night stay in early April. We got an amazing price for the ROH room with Transat Holidays, and booked a direct transfer through USA Transfers so we could go straight to the hotel. We arrived in the mid morning on a Thursday and I've never been admitted to a country so quickly.... we were honestly off the plane and had our passports stamped in under 15 minutes, the longest part of the process was waiting for the transfer. Hotel arrival and check-in: We arrived and were greeted in the lobby with cold towels and sparkling wine. They took our luggage and we walked up to the front desk, where we were informed that because we booked the ROH room we had been provided a partial oceanview room with two double beds, but we were offered to upgrade to a Preference honeymoon category and declined. Our room wasn't ready, but we were asked to come back at 3pm. We were able to change into resort wear and grab some lunch at the Sea Salt grill and enjoy the views while we waiting for our room to be ready, which it was at 2pm. Room: we had room 1512, overlooking the Sandos side. I would recommend requesting a room facing the Hard Rock instead, as there are loud exhaust fans that blow an air fryer smell, though that didn't deter us from spending a lot of time reading on our balcony and enjoying the view of the ocean and the lagoon. The room was spacious with lots of storage. The bathroom is frosted glass walls around a separated shower stall and toilet (it's not exceptionally private, so if you're not travelling with your partner you may want to hang out on the balcony while your roommate is using the washroom), and two sinks. The hair dryer worked well, and the shower had a rain shower and regular head with separate controls, plus body wash, shampoo, conditioner and bar soap. We only had issues with hot water on the day that we arrived, all other days the water was hot and there was lots of it. We did have a slight sewage smell coming from our toilet on the last day. Food: we enjoyed the taste of everything that we ate, and the breakfast buffet was really impressive. We ate at the Dragon, Nebbiolo, Bluewater Grill, and Sea Salt Grill while we were there. We enjoyed the food the most at the Dragon restaurant and least at Nebbiolo. We did find that the Nebbiolo and the Bluewater Grill were quite warm, while the Dragon restaurant had the AC blasting. We arrived each night at 6pm and had no issues getting seated. I'm a pescatarian and my partner is a lactose free and we were able to find a lot to eat, and it also appears that the menu has gluten free and vegan options. You can get to go boxes at the buffet for lunch, and there's a limited (if you don't eat meat) snack bar at Barefoot Grill. We did both get sick while at the resort, which was unfortunate as our trip was so short. My symptoms were consistent with food poisoning (nausea and stomach cramps). It's the first time I've ever been sick at a resort in Mexico, so it was probably more bad luck than anything. Entertainment: The evening entertainment was actually really great! We were impressed that most of the evening shows were performed live (not lipsyncing), and even enjoyed the music that was available in the lobby before the evening show. Our favourite was the Queen tribute band and the Tropicana show, unfortunately we did not get to see the full suite of shows at we weren't there a full week. The daytime entertainment seemed to be fun, but it was too much for us. Lots of loud music, lots of activities going on and we prefer a resort to be more relaxing during the day. This resort seemed to have more of a party crowd, and the music reflected that. They had live bands down by the pool bar in the afternoon, and that seemed to be popular. Shade/chairs: the days we were there it was INCREDIBLY windy, so it was impossible to open the umbrellas. All the chairs with the best shade were taken early in the morning, but there were still a lot of available chairs in the sun around 8-9 am. We set up on the couches by Barefoot grill so that we could have full shade but still see/hear the ocean while reading our books. Bring a hat with a chin strap or a head band to keep the hair out of your face lol There are cabanas that you can rent but they were too expensive for us. :) Pools: The pools were nice, though we only went in once. The water was chilly at first, but the actual temperature was quite pleasant. They aren't very deep (but I'm 5'7"). It was really easy to get a towel, and they had them available at different areas. The drinks: They had decent house wine, and there was a lot of variety for reds which was nice (merlot, cab sauv, malbec). They also serve beer in cans and you can choose which brand you want from Heineken, Dos Equis, Tecate, etc. We did the included wine tasting (available at 1pm and 3pm) and it was one of our favourite daily activities. The lobby: before going we had read some complaints of a sewage smell in the lobby. I could smell it very faintly. I also read complaints about the lobby being too hot, and while it was warm it wasn't uncomfortable. They use diffusers in the lobby and the smell is really strong, so if you're sensitive to scents in can be overwhelming. The staff: All the staff we interacted were fantastic! They do a great job, and they're super friendly. 10/10 for the staff. Our maid was also lovely. Overall: if you're looking for a lively adults only resort in Cancun, this is a good choice... it's not a party resort, but it's not quiet either. It wasn't our scene and we won't be back, but we may try a different Secrets property in the future if we can fit it in our budget. All in all, for the price we paid I would say that this resort was great value.

The 3main things that come up from this location, 1- no cafeteria smell on buffet area, thats a big wow, 2- all the food was excellent and 3- the staff always smiling and not afraid to have a chat with us.

The resort was perfect. Food, drinks, beach and pools could not have been better. Room service was included and very prompt and fresh. Resort was clean and very well maintained. The only issue is the pool chairs..you definitely need to get there early to get a good spot. Highly recommend going to Secrets the vine Cancun.

Secrets The Vine was a beautiful resort for rest and relaxation. The room was beautifully appointed and contained almost everything we could have needed plus more! The mini bar fridge was well stocked daily with beer, soft drinks, fruit juice and water. Snacks were also left for us daily, Pringles and M&M’s. Additionally, we were left a bottle of tequila in our room for the week. Our concierges for the week were Jared and Stephano. They went above and beyond to make our stay special. No request was too great. All of the service staff were exceptional from morning to evening. And always with a smile! The entertainment was wonderful. The food was quite good with enough variety to please a number of palates. Our meal at the steakhouse was the most memorable and breakfast and lunch at Olio was always exceptional! If you really want to treat yourself, and if it’s within your budget, I would highly recommend Preferred deluxe! This was the first time that we had stayed at a resort “Preferred” and hopefully it won’t be our last! Check in and checkout was fast and painless. I would highly recommend Secrets The Vine!

I absolutely love the care and attention to details from the very first minute you get in this hotel. Service is amazing. NO all inclusive bracelet!! It’s my favourite part. And the turndown service ?‍♀️it was beyond amazing. Now, they should inform us that not all restaurants are open every night for dinner. Yes no reservations but LONG LINES AND VERY SLOW SERVICE. Dinner takes more than 2 h. If you are not in line by 17:30 you won’t eat until 8 pm at least. I would like the buffet option for dinner as well so you don’t won’t wonder around hungry. Also I found all food very salty!!! And look warm not hot at lunch. That needs to improve. Great coffee options and drinks. 20/20! Air Transat plain are terrible. No personal space. We had major issue with the transfer to the hotel very rude air Transat rep in Mexico, waiting forever to get to the car that was waiting in front of us with no sign and the rep refused to assist, saying that the car is not there. Never had such a problem before. I won’t fly with air Transat again.

Dint thick this place was going to be as nice as it was. i usally go to sandals and this place was just as nice and better food was great and service was great to very friendly 5 star will be back. thank you for the great memories.

This was our first time in Cancun and at this resort. It was a bit disappointing.. not at the same level as other Secret resorts we stayed at. The pros are: nice beach, clean and ocean is warm. Just a bit rough to swim in but otherwise beautiful. Pools were nice. Veronica and Luis at the pool area were great and super attentive with getting you drinks. The room was Oceanview which was lovely. For the Cons: I was a bit disappointed with this resort. Some staff were rude and expect you to tip them. I don't mind tipping staff at the restaurants etc but don't demand it. The driver from the airport demanded a tip. Food was average, nothing special. I expected better options, more Mexican cuisine and it was mostly things you can eat at home. ALa Cart restaurants weren't very good. Long lineups too. The Steakhouse was the best one. The little shop they have in the hotel for souvenirs is way over priced. Price gouging. Make sure you bring pepto, immodium etc from home. The Lobby stunk of sewage. It was absolutely gross. Not sure how the staff cannot smell it. It was pretty bad. Rooms were ok, nothing special. They were very clean though. Overall a disappointing experience. Not at the same level as the other Secrets resorts.

Excellent amenities, beach and pools are great, food and beverages are excellent, night entertainment needs improvement, lobby to increase ventilation, staff are very friendly. Presentation to be a member was long and very tiring, it should have been an interesting, but because it’s too long you lose your interest.

Resort is great for those who want relaxation and to chill out. Adults only. The music by the activities pool was not that loud and somewhat subdued. Mainly couples, and some friends/family/corporate/wedding groups. The various live performers each evening were amazing. The food overall good to very good. No reservations required and never had to wait if you go at their opening times. The service all around excellent. The 3 pools were 4'6" depth which is perfect to practise to swim. To get a chair with an umbrella you should go down somewhat earlier but they caution to not leave unattended for more than 90 minutes. Rooms were well supplied. Odd numbered rooms in general more quieter (unless there is outside entertainment) as even numbered rooms faced the hotel AC fans blowing so you can hear them mildly all day and night running. I loved their app to know about the resort, restaurant menus and daily activities

Smaller, boutique resort. Very good staff, food was excellent, rooms were quite spacious, some of the items in room were a bit older and worn (such as hairdryer etc.) beach was lovely and could be viewed from balcony or pool. Night activities at the resort were also very good and had excellent live music!

Staff from restaurants, pool, house keeping, valets extremely beautiful and hard working, spa staff , very pushy with sales for vacation, and a bit too much, food Amazing but not 1 day of lobster. Had to leave resort for lobster. Bought expensive bottle of crystal champagne, for my fiancé birthday he was celebrated with a beautiful decorated table and restaurant staff sang beautiful happy birthday. ( he was pampered) very nice. 1 big negative was the night entertainment needs a PEP. Few nights nothing after 11pm😢 . Overall clean and beautiful resort with amazing chefs and staff.

Resort is very nice but time share sales are their #1 goal. If you want a vacation not great if you want to buy a time share perfect spot. 10 am bar rules if you are on butler floor shit down 11pm. But no worries Hard Rock Party place next door is happening

We booked at Secrets The Vine because it was listed as a 5 star hotel. However, we firmly disagree with this rating, as we would never consider this hotel to be a 5 star rated hotel because of the following: 1. Quality and cleanliness of the rooms. Mattress and bedding was of very poor quality. 2. Cleanliness of the pool and beach leaves a lot to be desired. 3. Noisy and party-like atmosphere where it is nearly impossible to find peace and quiet (a 5 star hotel should NEVER resemble a spring-breakers hotel). 4. Persistent and pushy sales pitch that was basically force-fed to us to sell us a dubious vacation club with questionable quality and which seemed plagued with dishonesty. More importantly, this whole thing took half a day, which basically ruined the day for us. One of the few good areas in this hotel is the human quality of the majority of the staff (cafe, restaurants, etc.). These are genuinely great and valuable people. The hotel itself is "fake fancy".

We have just returned from a one-week stay at the Vine, and had an amazing week. We did not book with Preferred Club for this stay as those rooms are on the higher floors in this high rise and I don’t like heights. Our request for a low floor was accommodated, complete with ocean view. The floor numbers are a bit confusing. The lobby doesn’t have a floor number, so think of it as zero (like in Europe) with the floor above it as one. But they like four digit room numbers so they add an extra zero and call that the 10th floor. ( In other words, the second floor is 10. ) The Preferred Club pool and three of the restaurants (Grill, Italian and Mediterranean) are on 12, which is actually the fourth floor. This is a “no dinner reservation needed” resort, so it’s good to check in with your preferred choice before you go for that pre-dinner drink and grab a pager. All of the restaurants were excellent, including the three above, the Asian in the lobby, and the seafood restaurant near the pool/beach. The buffet has a great selection for breakfast and lunch, and turns into a Mexican a la carte for dinner, which we didn’t try. Overall service was excellent with just a couple of glitches — had to get our own coffee one morning at buffet and one lunch at Sea Salt Grill was overly long — both due to staff shortages. But these were blips compared to the excellent service we received all week. Vladimir at Olio (Mediterranean) was our favourite waiter. The three pools were all clean (and warm). Towels are plentiful. There is not a swim-up bar but there are two bars on either side of the two ocean-front pools. Service was very attentive at the pools and the beach. The beach here is very spacious, nice white sand, no seaweed during our stay - definitely nicer than what we have experienced at several resorts between here and Playa Del Carmen. But it was super windy during our stay and rough water for swimming. There was the usual towel game among those who wanted to be beside a bar or the jacuzzi or in one of the Bali beds, but there were always loungers available somewhere. There is no smoking at the pools but the designated areas are easily accessible - the Vine outdoor bar off the lobby, the beach, and sofas along the walkway (a few steps up from the pools) that connect the lobby to the beach. No smoking on balconies. Our room was clean and spacious, with a large balcony. The minibar includes beer and soft drinks but no spirits or wine. There were separate his and hers sinks, which was nice, but no countertop space for a makeup bag, etc. A great hairdryer but the only place to plug it in with a mirror was in the bathroom, away from the AC vent. The bathroom setup is not for the shy ... a glassed in toilet which might as well not have had a door lol. Check in and check out was smooth. We declined the club sales presentation and this was accepted graciously ... after a few good tries. Overall, we would recommend this resort. It is good value for your dollar.

We travel a lot and are probably in Cancun once per year. I’m also extremely picky in choosing where I stay. I’m 28 and work running two company’s so often need to get away. We usually stay at the Paradisus, but because of the Reno’s going on we opted to try the Secrets property. I’ve always noticed it from the beach and it looks stunning but now was I blown away when actually staying here. Food was incredible, some of the best meals we’ve eaten, way above the typical all inclusive food that you’ve been accustomed to. Grounds were great, pool area is stunning! Super clean, great service couldn’t ask for anything more. We opted to upgrade our room upon arrival (in hindsight, you don’t really need to spend on it as we felt the service was the same for both privilege and non privilege. With that being said the room that we were upgraded too was incredible. We will be back for sure, and will try to book the bigger room if available.

This was our 5th stay at Secrets the Vine we return because of the amazing experience. You are greeted with a warm welcome and glass of bubbly when you arrive . The linear fireplace in the lobby is very inviting even in Mexico. The lobby is nicely appointed, welcoming and cozy. The rooms are nicely appointed functional, comfortable beds and a balcony to enjoy views of the ocean, sunrise and sunset. The water is a beautiful aquamarine blue, the beach has lovely white sand and is very clean. Swimmable and walkable. There is great welcome home vibe at the resort. The staff in all area's are courteous, professional and caring they really do make it a great experience. We all have our favourites when it comes to food we find all the restaurants very good both food and service. Food choices are good we stayed 9 days and enjoyed dinning the entire stay. Room service menu's are also good should you choose that experience. There are three pools to sit around each has it's own feel and the beach is great too. Entertainment is quite enjoyable, the activity people are good. The resort is well maintained, very clean with great ambiance. There are many beautiful resorts to choose from in Cancun we choose to return to Secrets the Vine because of the experience, we have never been disappointed. It's also great to see the same staff with each return visit. Would recommend a stay at Secrets the Vine if you want to pamper yourself, we look forward to our next!

This is our first time in Cancun, We had a wonderful time at secret the Vine. The staff overall was friendly, when we arrived at hotel to check in, they try to sell us preferred club membership, and bring us to different floors to see the rooms, charge $100/day extra, we denied this offer, in the end we didn't get any upgrade for our 30 years anniversary, we checked in on 20th floor a room, 5 minuses later, front desk called to move us to 11th floor, saying there was a mistake, and this room was booked by other guest. Overall, the service and the food was excellent. I will recommend to my friend.

Our stay was amazing! We went for our honeymoon and it was exactly what we were looking for. Relaxing yet still a lot of activities to participate in and very close to all the activities outside the hotel. The restaurants were delicious and the people were so nice!

I can start with the good qualities of the hotel. Their best restaurant is the Asian one where the food was amazing and the second best one is their steakhouse. Good breakfast buffet and Ricardo (one of the servers) was very professional and friendly. That's the only good qualities I can share in this review. Bad qualities of the hotel: First of all, I got food poisoned the second last day of our stay through an order from room service, and my girlfriend has been having an upset stomach since then. After three days, I'm still dealing with diarrhea. Second, we ordered room service 3 times total and every time it took close to 90 mins or more for them to deliver. 2 times we fell asleep as it took so long. So make sure to eat before 11 PM at one of the restaurants and don't rely on room service food. Third, we paid extra to be "preferred guests," which we didn't really see any difference from regular guests. It's not worth it to pay an additional amount to be a "preferred guest" here. At the Mediterranean restaurant, they weren't even willing to give us a table by the pool because those tables were for only people who buy a bottle of wine. Seriously? We paid so much extra to be a preferred guest, and you can't even give us a table by the pool? Forth, one of the swimming pools (The one people usually play volleyball) definitely needs renovation. The steps were sharp, and a couple of areas in the pool had that rough touch. Lastly, the entertainment team was very inconsistent. We were very interested in sports activities, especially volleyball and one day they were there and one they were not. Other couples were also not happy about this.

This hotel was beautiful, well kept and the beach is outstanding. I really don’t have anything bad to say as a vacation is what you make of it but it would have been nice to have some dancing and a little more to offer in the evenings. By 10 pm the place was dead and there was really nothing to do. But all in all it was a fabulous resort and I would recommend it!

We visited Secrets the Vine Cancun for a conference and added a few days on to make the stay one week long in March 2019. The unit was beautiful, a corner unit with a surrounding balcony. It was very nicely decorated and very homey. It was clean. The staff could not do enough for you. Every time you turned around they were there to help with a chair or serviette. I would highly recommend this resort to friends and family. I one negative would be that the vendors were allowed on the beach beyond the ropes constantly. One trip is fine but for someone who spends some time on the beach, it becomes irritating. The other thing, it is advertised that each person gets a free round of golf a day at another secret in Cancun. Unfortunately, that is not the case. It cost us 150 round trip US, and a 99 service fee for each golfer. It was very disappointing as the golf manager would not budge one cent. There were 5 of us golfing and the course was not busy. This is something that should be addressed as it is misleading. Thank you.

Secrets, The Vine, Cancun lived up to their claim of "unlimited Luxury". This resort and trip was first class all the way. Our hotel transfer from the airport was seamless and did not take long. They were very organized at the airport and we were connected with the transfer company quickly. The drive was direct to our hotel and took only about 20 minutes. We were greeted as we arrived and taken to check in. We received a glass of champagne on arrival. The check in was handled well with information clearly explained. The bell hop took our bags and on the way to the elevator, we met a representative for V.I.P services (beware). The rep tells you he wants to explain the room credit ($200.00 USD) you received for staying there, which he does, but then proceeds to tell you of a further $400.00 USD you can receive and how it can be used. In the cryptic explanation we discovered that to earn this extra credit we had to endure a breakfast meeting with a rep who would explain the "packages" that they offer for long term commitment to their brand. We declined to persistent, but very polite attempts to get us to meet. Anyway, that is a part of their deal so we were persistent in declining as we didn't really have any interest in that, so don't know if its a good deal or not. We went to our room which was quiet nice in its appointments but was simply a king bed suite. Basic, but quite nice and all we needed. This was the "room of the day, run of the house" deal that saved us over $1000 overall. In speaking with guests who stayed in the preferred levels, they didn't seem to have benefits over and above ours that we felt would have been worth the extra money, although we could have upgraded if we wanted to. The resort is spotless, the staff are excellent, and we developed fun relationships with bartenders and servers in both restaurants and bar service areas, like the pool area, and various bars and lounges inside the resort There were may options and different types of food available. The resort is dedicated to make it a resort where you can relax, enjoy fun times, but it is definitely NOT a party resort and if anyone gets a bit loud or boisterous, staff are quick to address it. They also follow some reasonable guidelines where they can restrict a patrons alcohol intake if it seems that they are getting drunk and out of control. We liked this and felt comfortable knowing that staff watched for this. Security at the resort from what we saw, is second to none. There are staff at the entrance to the front gate, and at the stairway to the beat who take your name and room number, and check it against the master list they are given. It is unlikely that people who don't belong there can get in to the grounds easily. Security also monitors the halls, making sure doors are not left open. We didn't realize that the door handle required and extra action to ensure it closed, and security came to our door to explain that they had found our door unlocked, which was good, but we hadn't been told about this when the bell hop brought us to the room. There are plenty of good lounge chairs, and an abundance of pool towels so you don't ever run out. Great vacation and we loved it.

Have been various Secrets in Mexico, like the chain but this is my least favourite...Disappointed in the food, drink was not be top shelf, ...........entertainment was very good, and pool area and beach were lovely... Room we were upgraded ,,wonderful just disappointed that they tried to ask us to pay for it,,,when we said no,,,we had the room anyhow.......Not the way to impress, Only recommend those who want a metro holiday not a resort holiday...

The hotel was beautiful as was the service, staff and entertainment. We felt like royalty and no pressure to stick to schedules. There was plenty to do on the resort and meals were amazing. The only disappointment was the extended wait to get a table at the steak place. No reservations taken, first come first serve with no guarantee of a seating for dinner. The wait was in excess of two hours and our meal was served at 11:00 p.m.. The buffets and Sea Salt restaurants were our favourites. Shouts go out to many staff i.e. the Chef in buffet area who came out to greet us as well as Alonzo, Luis in the entertainment area around the pool, and Sergio our drink server around the pool. Everyone we encountered was incredibly helpful. We would definitely recommend the place to friends and family and return for a second visit. We thoroughly enjoyed our stay. Had an amazing time!

We booked this trip on Debbie Maguire's advice and couldn't be happier. We were in the Junior Suite Ocean View (Every room has an ocean view though) and upgrade to the prestige club which also got us upgraded to Options plus with Transat (with Debbie's help) The resort was beautiful, the food was great and the service was at the level we've come to expect at AM resorts. We didn't really utilize the prestige club services (buttler service etc.) because everything was already top notch and provided. Thanks again Debbie for a great recomendation!

Secrets on the vine was the best resort to escape and find yourself at the same time. Perfect everything!!! You have to go to the spa. The deep tissue massage was the best I have ever had. I had to book another before I left ! It was that awesome.

This hotel was stunning. The lobby, the restaurants, the rooms, the pools, everything was so nice. We really enjoyed the friendly staff, who were also quick to help or get you whatever you wanted. Nothing was a problem. The entertainment staff was a joy, especially Valeria. She went out of her way to deliver a fun Valentine's certificate and printed us a few photos that were taken of us on the beach. The food was also delicious with lots of variety. We ate in all the restaurants and can honestly say they were all fabulous. The only critic I would have is there should be a few more inclusive choices for red wine. The two offered as house wines were okay but I would have liked some variety without having to pay for an overpriced bottle of wine.

This hotel is still our favourite Secrets, but it was a little disappointing this time for two reasons. We stayed from Feb 10th to 17th celebrating my birthday and Valentine’s Day. The accommodations and food were excellent, but by the 14th dozens of 20 somethings from a company called Eight Eleven had descended wreaking havoc. They would have been much more comfortable at Breathless. We go to Secrets because it is an upscale adult venue and we always buy preferred. We don’t like screaming children, but screaming 20 something’s are almost worse. We are also UVC members are were told that we would always have access to late checkout. Secrets the Vine did not honour that commitment this time and made us leave the room at 1:00 even though our flight wasn’t until 8:25. Overall it was still an awesome holiday just a little disappointing due to these factors.

We really enjoyed our stay at Secrets the Vine, everything from the amazing staff and the modern property. The resort is geared towards couples and filled will activities from day until night. The entertainment staff was very fun and did a great job at keeping everyone busy at the pool. The beach was beautiful but can be a little rough at times but the 3 pools are a great alternative. If you are looking for an upscale and relaxing hotel I totally recommend Secrets the Vine.

Beautiful view Everything was excellent and very clean. staff was great. food was amazing. Best honeymoon ever. also I would go back to this resort if I have a chance to go on vacation again. thanks to air transat also.

Exceptional staff at every turn, bar and waitstaff friendly and accommodating. Wonderful chefs preparing amazing dishes or something to your exact order. Pristine pool and beach access. Security is obviously a priority. Scenic views at every angle - especially the gym! Professionalism at its finest, a first class resort.

This resort surpassed our expectations. The entire property is kept very clean with a warm and welcoming atmosphere. The staff in all departments are friendly and accommodating, always asking if there is anything further they can do to make your stay more enjoyable. The food was top quality and we enjoyed the fact that the Marche cafe was an a la carte menu for dinner and not a buffet style. Carlos and Yusef, waiters in this restaurant were particularly friendly, providing us with information about the hotel and Cancun area. There was a nice variety of restaurants to choose from. The only negative would be that the lighting in the Asian restaurant was too dark to be able to read the menu. Although we did not participate in any activities the daily morning exercise at the beach and the noon swim arobics were well attended. The beach area was beautifully appointed and clean, and the staff constantly around to enquire if we required a drink or anything. Towels were easily acceptable and we enjoyed the fact that we did not have to sign in for a towel, but could take as many as we needed. Although our room was comfortable and clean, we did have problems working out the lighting panel.

This was the best resort I've ever been too! Great service and the food was 5 stars!! I'd recomend this place to anyone. Always something to do. Resort was also very clean. The room was exactly what I wanted

Secrets the Vine was an amazing resort. The food was fabulous, the staff, friendly and accommodating. The rooms were beautiful, spacious and the bed was so comfortable...I can't say that about other places I have stayed. The pools were lovely the beach was also beautiful....the weather didn't cooperate for us but it didn't matter. There was always lots to do and enjoy. Thank you Tripcentral!

I was impressed with the level of service we received at the resort. Everything was sparkling clean. Hotel staff were friendly. We stayed in the penthouse. I would recommend it. The view is just breath taking. Planing my next trip back.

This is a luxury hotel, 5++! Second time staying and they made us feel so welcome!! Upgraded us without asking. We celebrated our 3 year wedding anniversary and they all knew about it! Special accommodations were made for us! The lovely Yvette from Trip Central was fantastic in making our reservations and putting extra thought into our stay. I would definitely stay here again and most definitely book through Trip Central!

We went to Secrets the Vine the first week of July. I would say this resort amazed me in so many ways from the moment we checked in - we arrived at 10am and we are already set that we will be waiting till 3pm to get our room since that is the checked in time. The front desk did an amazing job in assisting us. We requested a preferred club upgrade but instead he offerred us a better deal better upgraded room for the same price that we are willing to pay and we got our room right away. Everything in this hotel is so clean and smells good like a spa :) . The standards of cleanliness and hotel management is top notch. Housekeepers thoroughly clean our room twice a day. Food is amazing not your typical All inclusive food. 3 pools are beautiful. So many chairs and umbrella. Staff are amazing - they are always smiling and willing to help. They will never say no to your request or atleast try their best to help you. I would recommend this resort to all my friends and family and we will certainly come back.

Modern resort with beautiful suites and lots of areas to kick back and relax and find privacy. I never felt lost as there was always staff to help out with anything I may have needed. Room service food was sub-par but the restaurants were delicious. I also loved the coffee bar for mid-day snacks and caffeine pick-me-ups! I would definitely return to Secrets the Vine Cancun.

This was our second time staying at secrets the vine. Food very good especially Olio which was our favorite restaurant. Staff very friendly, rooms were large with great views, white sand beach. Will definitely return

The whole place is very stylish and organized, very Americanized. Clean, good food, real drinks, the beach has very soft sand and without rocks. If you are looking for a vacation that feels like you never left Canada or the States, this is the place for you. I gave it a very low value for the buck for a very personal reason, ie this was not what I was looking for. I want a laid back resort, where I can grab food from the buffet on my way to the room, I want the pools open all night, I want to listen to salsa music at breakfast, lunch and dinner. This hotel was too sophisticated for my taste, I would recommend it to people who like being spoiled, but I would personally choose a more local-flavoured resort.

It's a good resort but God I hate to say that but it's true. The food has dropped and the consistances are no longer there. They have stopped providing the top shelf service that I enjoyed 2 years age. Not all but about 50% of the staff are sub par. I pay more and I want more. Please management if you read this go back to day one with all the care in everything from wrapping all your bathroom face clothes up to food quality. I truly would like it to be "our pleasure " again

Great.... Second time here first was better but all and all still great place to be service is great food is pretty great but not as great as first time. Will be back as staff is what makes this resort, Edgar front desk, Guisellas housekeeping.

My husband and I returned from Secrets The Vine April 18, 2015. We had a wonderful vacation! Rooms were very clean and nicely decorated. We had preferred club so were on the 22nd floor, and had beautiful views of both the beach/ocean and the lagoon. The food was great. We ate most frequently at either the Italian restaurant or at the steak house. Both had delicious food. The filet mignon was fabulous! The best thing about this resort was the service. Everyone wanted to please. Although all staff did a great job, our pool waiter Norma gets the gold star. We have been travelling to the Caribbean once or twice a year for over 20 years.... and this resort is among the best!

This trip was for my husbands 40th, and everything was beyond fantastic. Food, drinks, grounds, cleanliness all top notch. I highly recommend downloading their Secrets App. You can see restaurants menues, room service menu, order things from housekeeping, and see daily schedule of events/activities. Another cool feature of the app is free phone calls to Canada and US. We will be back to this Secrets resort.

This was our first trip to Cancun and we were not disappointed. This all inclusive adults only resort had a level of sophistication and service we have not experienced at other 5 star resorts in Mexico and other sunny destinations. The staff were extremely friendly, the food was a cut above the competition and the hotel was a very sophisticated modern design. It was also one of the best beaches we have been to anywhere down south. Rather than fighting for a chaise lounge the staff actually made sure you got a chaise lounge and umbrella if needed. Huleo (sp) who had only been at the beach less than a year treated us like royalty!

The hotel was beautiful and having everything in one building was handy. The let down was the service. We usually travel to The Royal in Playa del Carmen but decided to try another highly rated hotel this time. The friendliness and effort of the staff was not evident in this property. Often had to wait for service and there were very few staff members who made us feel welcome and wanted. Food was good but not great. We arrived early in the day so was not expecting a room right away but had to wait till 4:30pm! There were 6 of us incoming and they couldn't get 3 rooms ready?! The hotel was not full. As a compensation, we were upgraded to the 'Preferred Club'. We saw none of the benefits (I.e. Alcoholics and snacks in our room). We did gain entry to the second level pool area which was nice because the loungers were far better quality than the beach (most of them were cracked in the bottom) and service was better.

We recently spent a week here and we loved everything about Secrets The Vine. The resort is beautiful and the atmosphere, service, food, facilities and entertainment were excellent. We will definitely be back!

Loved the professionalism of the resort staff. New hotel, gorgeous modern. Wonderful restaurants, excellent adult only, location perfect to see Cancun if you want. Great entertainment, amazing time here. Rooms are over the top. Excellent ambiance everywhere.

Looking for a relaxing, luxurious week away from the cold and hustle and bustle of life! This resort completely met our wishes, luxury, excellent food without all that buffet hype, great staff and could be as active or quiet as you wanted....lots of room at the pools!!