The front desk and lobby areas seemed to be clean and in good order. The elevators were slow, had dirty glass and in need of repairs. The tile in the pool need to be repaired. Maintenance worker was in the pool chipping out tiles. Raccoons attempted to jump on tables while we were eating supper. Our room was not in the condition it should be for a 5 star resort. Dirty tub, large caulking gaps with signs of mold showing. Sliding door for the balcony was very difficult to slide open and closed. The handle was loose. The mini fridge was leaking and must have been leaking for quite some time because the rust stains on the floor are signs of this. Inconsistent with the quality of the towels in the room. Had some that were thin and had frayed edges. Good for use as a cleaning rag.

We stayed for 2-weeks Feb 26-Mar 12 and it was scorching hot every day and it why we went that far south. Service from all departments was excellent, and we did not find the Hyatt Vacation Club sales team overly pushy. The staff here make the difference. Almost every accommodation was made to try and deliver a great client experience. The resort is tired in terms of its conditions and needs serious attention which has been well covered. The buffet food is tasty but with so many options prepared ahead of time, often is lukewarm, even the coffee, except at Coco Cafe where it was piping hot. Our main disappointment was the absence of no-smoking rule enforcement. Swim-out suite guests along our building were chain smoking on their patio as were other guests around the community pools despite no smoking policies in place. Yes, we could have spoken to the guests directly or complained to management, and they would have addressed it, but we simply felt the management should be take steps to enforce their policies without being prompted so as to ensure a great customer experience for everyone. Can't beat the heat!

We had an amazing time at this resort, however it needs some updating. The views were exceptional and staff went above and beyond! Especially Carlo from Buffett! The drinks were wonderful and entertainment was top notch. They had various bands playing at the bar and the shows were fantastic.

We’ve been going to 5 star Mexican all-inclusives for 10+ years This resort is low key and enjoyable - no wrist bands and no towel cards - eat “a la carte” every night if you want and few to no line ups - helpful and pleasant staff - we would return to this resort

We’ve been going to 5 star Mexican all-inclusives for 10+ years This resort is low key and enjoyable - no wrist bands and no towel cards - eat “a la carte” every night if you want and few to no line ups - helpful and pleasant staff - we would return to this resort

What an experience from the moment your arrive. This resort is outstanding! The grounds The food. The rooms. The service & the View !!! The staff are very accommodating with all issues I’ll be back

Beautiful and quiet area of Mexico. Better than average food for an all-inclusive, excellent service, beautiful views, beach and pool areas were great. Not an elevated luxurious experience but a hidden gem nonetheless. Would definitely come back.

Our room was clean and housekeeping was good. Turndown service was missed numerous times and even when we spoke to the concierge they stated it was because the red light was on; the light was not on! As preferred club guests, we went for breakfast at castaways on our first morning, it was terrible. My husband was served raw eggs, so we stuck with marketplace for breakfast the rest of the week. In speaking with other guests that were not preferred club, they received better service than we did! For example, consistent turndown service handful of pillow mints and flower petals on bed. Preferred club bar was supposed to have top shelf alcohol, but in reality you could get it at almost every bar. Therefore, I do not know exactly what the additional cost was for! Overall our stay was okay. Our week was made brighter after we met Isai (bar tender at preferred club and sky bar). He remembered us by name, greeted us each time he saw us even if it was passing in a hallway. Also want to acknowledge Daniel, Josue, and Mario servers (in Marketplace) and Astrid (hostess in Marketplace), they were all warm and welcoming; Daniel especially. Other exceptional staff were Mardonio bar tender (Rendezvous bar) and Ismael bar tender (sky bar). Food at Ocean and the Teppanyaki experience was superb! The fire show and International show were fabulous!

It’s a fantastic place for a relaxing getaway! The staff are extremely enthusiastic and genuine. Restaurants and venues to suit all. The private bay is breathtaking! The hotel shows its age, but will forgo renos next year.

First time to Huatulco and to a Secrets Resort. Loved both. Rooms are incredibly comfortable - all have view of the bay (except those that walk onto the pool levels) ... The sand in this part of Mexico is coarse, tan sand (easier to wash off) .. it does get hot on one's feet. One must be careful with respect to the waves and undertow .. however, we were in the ocean daily. There are many pools - so never crowded.The snorkeling in this cove was not worth it .. we did not take the all day 7 Bays and Snorkeling tour (7 hr) but next time we will just take a cab to the National Park and snorkel there. The palapas are long rows (not individual) but we were able to enjoy the full day on the beach with good protection from direct sun. As the bay is not huge one cannot take 'long walk on the beach' as one does in the DR .. but no seaweed! Adults only - and more on the more 'mature' side .. so peaceful and quiet (perfect for us!). The restaurants are generally excellent (Burgundy, Tamarindo and Oceanis were our favouurites). We paid for Preferred status so had breakfast at Castaways most mornings. However, the buffet at the Market Grill was better than most buffets we have experienced. The staff were friendly and helpful We took one tour into town that we enjoyed .. We were there for 7 days and wished we had booked for longer (10 would be perfect). I am sure we will return.

My husband and I had an amazing time with friends at the Secrets Resort in Huatulco, Mexico. This was the second time we have been to this resort and both times our holiday was everything we hoped for and more. All the staff were so friendly and helpful. The bathrooms were always so clean and well stocked. I loved our rooms with a balcony view of the ocean from every room. I especially enjoyed the shower, very relaxing. There was always a large iguana outside, sunning himself in the same spot on our floor. We spent time at both the pool and the beach every day. There is a perfect spot for snorkeling by the rocks at the one side of the bay. My husband and two of our friends saw whales breaching out of the water just beyond our bay, out in the ocean. I was happy to view them from the video that they took. The food was really good and there are quite a few restaurants to chose from. The Barefoot Grill by the pool provided delicious choices for meals like burgers, hotdogs, fries, guacamole and salsa, salads and ceviche. There was also a pizza oven and specialty food demonstrations set up next to the Grill on different days. The beer in a can was Aymstel. We took a 15 minute taxi ride into town. This resort has turned out to be our favourite holiday place.

The resort was incredibly clean and efficient. Easy to navigate! Beautiful views from everywhere, including all the rooms. There were activities all day long, live music often, and excellent service! The staff was really top notch. The food was quite good and the restaurants were always available without a reservation. My one complaint was the beach which obviously isn’t the fault of the resort in any way. There was one area to sit - far away from the water, all together under large thatched roofs. I prefer spread out under palm trees and with some options for location… there was no shade on the beach other than the large roofs. The sand was also not walkable as it was so abrasive and hot. So as a beach person, this was a disappointment.

This resort is advertised as 5 star, unfortunately, it doesn't live up to that billing. The weather is Huatulco was great, 90 deg F every day. Therefore the pool and ocean are necessities. There was a black flag every day at the beach, apparently due to crocodiles being in the area, thus making the ocean a "swim at your own risk" deal. The beach sand is very coarse, making footwear necessary. That left the pool. Which I would describe as an embarrasment to the Secrets brand. There were many tiles missing in the pool, that in itself, not really a big deal, there was mould every where around the pool. This is unacceptable. Tiles are a major fix, but mould is just lack of maimtenance. The Buffet was small, and had more of a caffeteria atmosphere than a resort Buffet. The food was adequate to get you to the next meal. Castaways was good for breakfast, however I went for supper one night, ordered the rib eye steak,medium rare, very hard to cut, even harder to eat. Not good enough. The ambience was good , as were the staff. The French, and Italian restaurant food was passable, however, unlike other Secrets Resorts that I have been to, no atmosphere/ decor , bright lights and again like caffeteria style. Unfortunate. The style and location of the resort is good. It is rumored to be getting renovated this spring ( 2025) that, and a management review would be welcomed. In closing, the weather made the trip for me. The small issues that kept showing up means that I would rate this resort no better than a 4 star. A fellow traveller rated it a 3 star. After renovations, this will be back to a 5 star in my opinion.

plants and birds are beautiful, can not beat the weather and location . The time share people are unsavory . Drinks and food were great, this is our 4th trip here. will come again for the location and locals.

We stayed for 2 weeks and we had a 1 bedroom swim out suite .We had a wonderful time. The food was really good. It has really improved. The grounds were well manicured and our swim out pool was cleaned every day. The bars and bar staff were excellent. They had many evening buffets and shows with a meal. There was always something to do. The spa was great. We will be going back again next year!

The resort was beautiful and the grounds were always looked after. The pools were amazing and we had a swim out that we used a lot with a floatie. The service was incredible and the people are extremely friendly, hospitable and very appreciative. I can’t say enough about how accommodating they were. The food was very good but Castaways was closed most of the time due to private events. This was frustrating for people who were preferred as they couldnt make use of that upgrade. Preferred is definitely not worth it at this resort. The Preferred lounge had snacks but they were left uncovered and were not very good and we aren’t picky eaters! However, we enjoyed the other restaurants, especially the French and Italian. We found having water shoes was essential to walk down and along the beach since the sand was extremely coarse and very hot. The water was rough with a strong undertow but once you got in further, it was very refreshing. We came to this resort knowing this about the beach but wanted to try the Pacific Ocean and avoid any seaweed. However, next time we will go to a resort that has the soft white sand and turquoise waters and risk having some seaweed present. We got a local taxi to take us into La Crucecita, the closest town that has the famous church. We wanted to buy a few souvenirs and felt safe the whole time but didn’t like how everyone pressured us to see their shop and buy something. I guess it goes with the territory and being a slow time of year for them, they feel the pressure too. Overall it was a beautiful, peacefult resort. By 11pm everything was quiet and it was just what we wanted to get away and relax.

We absolutely loved our trip to Secrets Huatulco. The king room with a jacuzzi on the patio overlooking the ocean was lovely. The room was clean, modern and spacious. The beach and ocean were pristine. The different pools were a lot of fun. The friendliness of the staff and the service provided were top-notch. The view from the upper level of the property was spectacular. We watched the sunrise on the treadmill from the gym too. We enjoyed breakfast at the Market cafe daily, coffee from Coco, and surprisingly room service was excellent. The Barefoot grill also had great fresh food for lunch. However, unfortunately, the food at the restaurants for dinner was edible/average at best. Dinners really were the only downside at this resort as everything else was excellent. I cannot say enough about the friendliness of the staff and the wonderful conversations we had throughout our stay. Also, the staff running the outdoor activities, kayaking, paddleboarding, volleyball, and archery were super fun. In addition, going into town was safe and easy and highly recommended. This resort is excellent value for money and would recommend it.

We had a wonderful time at Secrets. The resort was clean and the staff was most accomodating. Food was good. We got the preferred package and the room was beautiful but you dont get much else so I cant recommend this package. Al in all we would most likely return another time

Secrets Huatulco - things that were good: amazing ocean views from all areas of the resort; pools were larger than we expected and very nice; the French, Italian and Japanese restaurants had good food and service; house wine was decent; housekeeping did a great job with rooms serviced in a consistently timely manner every day; towel and toiletry supplies were generous and kept up. Now for the not so great stuff: lobby area is unimpressive; on arrival we received a cold bottle of water and hot cloth - nice touch but where was the bubbly?; check-in seemed a bit chaotic because many people were in the lobby, and no staff member showed us to our room - they just pointed us in the direction we needed to go; check-in was for 3:00 (we got to the resort at 2:00) and we didn't get our room until around 3:30 and then still waited for our luggage for at least half an hour; had to go to the desk on our own to follow up on the when our room will be ready - no pager or call; no robes in the room; chintzy mini bar which was not replenished daily; the rooms are tired and run down - furniture is old and scuffed along with chips in mirrors, etc.; furniture in lobby is worn and dirty - even furniture in the Italian restaurant needs an update - ripped cloth and dirty; ground care is lacking; general upkeep is lacking; very poor lighting in the room at the sink area where one needs light to apply makeup; food at the buffet was ok and due to rumour floating around the guests we avoided the Oceana restaurant; none of the bars are inviting enough that you'd want to hang out and enjoy a pre-dinner drink; on the day before we left there was algae growing in one of the pools and the pool pumps were not working - nothing was being done about it and the algae just kept multiplying. Generally, our assessment would be that it seems this resort is in financial difficulty and the Hyatt needs to redo the whole place. It isn't representative of a Secrets experience as we've been to Secrets resorts in the past. We usually go to Excellence resorts who consistently win awards so that is our primary benchmark.

Features of the Hotel are Tired and run down. Food is average and need a Dinner buffet. Beach has rough course sand. Evening entertainment sub par. Very noisy resort in the evenings from the music.Staff friendly but You can tell the Management does not have high expectations with the quality of the buildings and care of facility. Too much time wasted waiting for elevator going to eat or go to the pool. Definitely not a 4 1/2 star.

We found the resort and all amenities to be very clean. The staff were accommodating and very friendly. If you are looking at relaxing this is the place. Entertainment was not great but all venues were enjoyed. The food was very good to excellent. Breakfast and lunches were excellent. The dinners are open to your own personal taste, we personally enjoyed the good variety and 5 course served dinners. Did not have room for desserts so got more creative with what we ordered for appetizers. You will not go hungry at this resort. Bar service at the pool and beach excellent. People do not waste food at the resort and dish up appropriately. The beach is weather dependent with waves, however there is an area where you can take in the ocean most days if you want to swim or snorkel. The fish are colourful and there are 2 beaches to enjoy that are safe. Location to town is good only 85 pesos $7 CDN one way, I would recommend early morning visits to 11 AM or after 7pm evening excursions. Be close to water and in the shade from 11AM to 4PM to enjoy your stay, it gets stifling hot and the UV is at 12 so getting a sunburn can happen very quickly. We would definitely go back. Only one negative to the resort and it was the towel game, there were people putting towels and moving chairs at 4 AM to save a spot on the beach or poolside. This needs to be addressed by staff. However, the staff were always accommodating and helped us find chairs and shade fairly quickly usually removing someone else’s towels. They watch to see who was using chairs and who isn’t.

Loved Secrets!!! This is one of my favourite resorts - the food was amazing, the staff at the resort were so happy and helpful. The weather was incredible!! I loved how all of the pools had a different vibe - one was full of activities, music and had a swim up bar. The other pool had more shade and a calmer feel and the third was shallow with a hot tub. The beach was also fantastic - could walk, swim and had awesome snorkelling. Rooms were really nice with a spectacular view!! Definitely going back!!!!

Best place ever. Food is fabulous at buffets and restaurants. People are great, helpful and ready to please. Pools are large with plenty of chairs. rooms are veryclean and spacious. Facility is large, modern with 9 floors and yet easy to get to anywhere. Beach is private and large - sand is grainy and water is warm. One area for improvement would be pool side music.

Great place. Very clean. Great service. Friendly staff. The food and drinks were lovely. The views are amazing. Lots to do but never felt like there was too many people. We went as a group of 22 people and enjoyed every minute of it

For the most part we loved this resort. As every review mentions, the service is top shelf. Our only complaints are small things, which we only mention as constructive criticism. We were hoping to escape the "beach chair game" but alas, it was on in full force here, as is the case with other all inclusives. There were also little things that kept coming up, like no change to be had for tipping, good but underseasoned food, and lack of proper wine glasses. In general though, we lived our vacation at Secrets Huatulco.

I will never go back lousy food constant service issues its ranked a 5 star should be a 3 star here is the rest of my 200 characters gghhhbhhhhhhhhhhhhhhhhhhhhhhhhdjdjddjjrfhdnjej djdjd jejdjd jjjd jejdkkdgdjfjhdh jdhdbsnd jfhqjdljf jfjfnfnd

Very laid back resort. A little on the old side for a Secrets resort but beautiful none the less. Not as chic as other Secrets but that was an appeal. Food was great and so was service. No complaints at all. Very private and gorgeous beach. Lots of free water activities. Overall a 4.5 out of 5.

Safe, very clean, very courteous, and friendly staff. We had no issues during our Sat-Sat trip. Staff continuously made sure we were happy. Beach is not so great, but that is just the way the sand/water is in the part of the world. It is beautiful to look at and listen too, but not so nice for swimming and beach walking as the sand is coarse. Weather was great, hot, and sunny, well into the mid 30’s C every day. The utterly massive pool is amazing, clean, and so much pool space that you can do whatever you want and never feel crowded. My only real critic would be the pool loungers. We had to start getting up a 6AM to get a set of chairs. Even then, 80% or more are already staked out. Fresh towels are not available until 6:30AM. By then, there are pretty much no chairs left. People were saving towels from the night before. There is limited space around the pool edge, but more chairs and umbrellas could be placed farther back towards the grass so that everyone can relax and be in the shade. Overall, very happy with this resort and the value of this trip.

My husband and I stayed from March 26 - April 4, 2022. The resort is beautiful, and the staff is extremely helpful and extremely friendly. The views were amazing all day long, you could not get enough of admiring how beautiful the bay was to look at. The weather was near perfect and according to the locals its like that a majority of the year. The layout of the resort is really easy to navigate around, the grounds are well kept, the main areas were very clean, the bars had decent service and the bartenders were always smiling. The food everywhere was fantastic, I'd be surprised to read if someone had a different opinion. Covid protocols are in place in communal areas of the hotel, main lobby, restaurants, elevators etc. I felt comfortable and safe. There were no issues when it came to cleanliness anywhere in the resort at all in fact. We met a lot of really great people from all over: Canada, USA, Columbia, and other parts of Mexico. We had a great time, we enjoyed our vacation, but we made the best of the thing in which we were not so excited about. The beach is not great for swimming, so if this is a large part of your vacations daily routine you will be disappointed. The red flag was up every day we were there, and from speaking with people who work at the resort, it stays this way a majority of the time. The undertow is quite strong, and unfortunately while we were there, a few days also had blue flags which means jellyfish. The beach area was hard to find a chair as there are not many to be had as its a rather small area, AND if you were not up before sunrise, they were all reserved with random towels. It was not until our second last day that we finally saw the staff removing these "held chairs" and giving them to people who were actually there to enjoy the beach. On a side note, if you do get a beach spot: The sand is very granulated so be prepared for really HOT sand and I mean hot. Now the pool is a whole other storey, so I will start with the things in which were positive first: the pool bar was always busy and man the staff moved so make sure you tip them well, they do an excellent job. The wait staff around the pool was fabulous, very courteous, we watched them serve not only the pool but the swim up rooms as well - fantastic job to them as they hustled, and they always remembered your face and a majority of the time what you were drinking. The entertainment staff was engaging, and they tried their best daily to get people involved, most days were a success, a few days were a little scarce for them, but job well done. Do you like to sit and lounge around the pool? Me: yes, I like to read and then dip, splash, swim, and repeat. Do you like to get up at 3 am during your vacation? Me: OH, HELL NO, however if you would like a spot to sit around the pool then this seems to be the course of action. This is really the only negative thing I can say about the resort, there is not enough seating for all their vacationers or even 25% to be more exact. We had a small confrontation with another set of vacationers, they showed up around 2pm. We had taken their chairs; we had walked around the pool several times in the span of an hour and noticed a set of chairs not being used. We asked the couple sitting beside them if anyone had been there yet that day? The reply was, no, they had been there since 7:30 am and no one had come to those chairs. This is now 12ish. So, we approached one of the pool staff, asking if it was ok to take them, and their reply was yes. So, we sat pulled out our books and read for a while, then in pool, splash, read, repeat.... Needless to say, they came back 7 hrs after placing their towels on the chairs and wanted us to move. I offered one of the two chairs to make it fair, but she was not happy about my compromise. In the end I did not move, and she left saying nasty things aloud. So, please do not be a Karen to others that may want to use the pool while you are not, it makes everyone enjoy their vacations as much as the other. Overall, we had a good vacation, we made the best of the pool situation and either just dropped our bags on the grass or waiting for someone to leave/give up their chairs , not ideal while paying a bit more for this resort. We would likely not go back to this resort as it was just not for us (but if we did we would book a swim out suite, as your always guaranteed a chair), however we will go back and try another location in this area of Mexico.

We just returned from a week at Secrets. Had visited 9 years ago. Seems like they haven’t put any money into upkeep. Furniture cushions in common areas need a refresh; room deck furniture was worn; window treatments in room were ripped and mended instead of replacing; pool tiles missing. Otherwise, the room/restaurants/common areas were clean. Staff was always very friendly and attentive. All staff adhered to mask protocols but not all guests did. Overall the food was great with the exception of our steak meals at Castaway restaurant which we found to be inedible. We were again very disappointed that we had to reserve our lounge chairs and sun protection early every morning. If you weren’t out before 6 a.m. you had limited options to choose from. This puts unnecessary stress on you when you’re there to relax, worry free. This isn’t the resorts fault, but if you’re looking for a nice sandy beach, you won’t find it here. The water was always too rough to swim comfortably. I would recommend this hotel to a friend, with consideration to comments above.

We definitely enjoyed our trip to Secrets. Beautiful locations. Great service and activities. Booked a half day on the ocean with Captain Valentino. Discovering the multiple bays, whales, sailfish and sea turtles. We definitely would go back.

The resort, rooms and dining were all very clean. The beach was nice although a bit rough. Scenery was lovely and the food was very good. The staff were always helpful and friendly. Loved how our rooms were cleaned and decorated with flowers most days.

So much of this resort was amazing. The few things that were disappointing however really stood out. All inclusive doesn’t include bags. Add $120 per person Food was excellent except for Food allergies were not taken care of. My husband had bathroom issues daily even though we reminded them daily. Glassware was awful, often giving me red wine in a beer or champagne glass. Pool glassware was very old. When pool bar was busy cleaning of glassware was scary to watch. Finally preferred was not worth it. Top shelf bar was only in one area and anyone could get it. Covid tests were free but now not needed.

First time coming travelling since COVID. Safety protocols were followed well, staff following was excellent. It wasn't to capacity which was great for not fighting for a place to sit, previous visit 2 years ago 7am was too late to find a chair even though 10am to noon is usually when someone shows up. Service overall was excellent, staff was friendly as usual, room cleaning was better than expected. Food was good to excellent, depending on the restaurant. Going to Secrets you won't be disappointed, and again enjoyed booking through Trip Central. Great vacation,

Secrets at Huatulco is a spectacular hotel with a beautiful beach and surrounding scenery. Every room has an ocean view. The staff are all attentive and friendly, and mostly took good care with covid safety protocols. No complaints there. The meals were mostly good and we sampled most of the different restaurants offered. They took particular care to cater to one of us who has a serious food allergy. Our main area of concern was the way management handled guest safety during a pandemic. Large gatherings of people were allowed to take place in an area of the hotel where EVERYBODY had to pass in order to reach their rooms or the eating areas. There was no choice but to run the gauntlet amongst large numbers of maskless revellers, and if those events did not result in the transmission of the virus we would be most surprised. Until management wakes up to this risk, or this health emergency subsides, we would not recommend anyone who is concerned about their health to go to this hotel. Pity, because it was otherwise a very pleasant experience.

Secrets was fantastic. We had a swim up room which was well used as average temperatures were in the 30’s. Food and service exceptional. Spa to die for with a great view of the ocean. Well worth the money spent.

Wonderful location, staff and weather. No complaints whatsoever. Would recommend this resort. Very clean with Covid-19 protocols. Good selection of restaurants and amenities. Local area is good for shopping and very safe.

The hotel is now 10 years old, and needs attention to details if it wants to be viewed as 4.5 star. The rooms and furniture are dated, and the restaurants need a complete revamp, including menus and ambiance. Covid has put a damper on investment I’m sure, but now is the time to upgrade. Towels at the pool are wearing out, and the lounges have seen better days. It’s a beautiful setting with and amazing setup, but it is running at a 3.5 star presently. Hoping that Hyatt purchasing it will inject some new investment.

This resort is very picturesque and all the rooms face the water, all the restaurants provided great food and service, the pool area was well maintained. The only hiccup is the towel situation, they run out.

no coffee no beach towels no pool side chairs this was a constant complaint from many guests the hotel also had no tables at chin chin on friday nite the place is full of canadians from west coast the turtle release tour was great

This unique resort is nothing like I’ve seen before. Views staff were top notch, do anything to make your stay a pleasure.. food was great lots of options. Beach was beautiful❤️ Rooms were large and very hard working housekeeping staff. The spa was beautiful and massage was best I’ve ever had.

We loved the resort and especially our accommodation which was a swim up room on the uppermost level of our building. The restaurants were varied and, for the most part, served tasty meals. We especially enjoyed dining at the two outdoor restaurants which were beautifully lit in the evening - very romantic atmosphere!! The service was very good and the resort and its grounds very well kept and clean. There was a fair amount of walking involved in getting between our room, the restaurants, the pools and the beach. That was fine with us although those with mobility issues might find this inconvenient. Secrets Huatulco is definitely a superior resort architecturally and scenically. It can accommodate a large group of people, though, which means the facilities particularly the pool area can be quite crowded during the day.

Pros Beach Weather Mountains Comfortable bed Good housekeeping staff Nice spa location Cons Dated room- damaged furniture No help with check in Not enough chairs Not a great buffet Not enough beach towels

Some highlights from our stay at Secrets include the following: Staff were incredibly friendly and attentive; went out of their way to ensure we were happy. Lots of selection and variety of restaurants. Pools were the best feature with plenty of lounge chairs, access to food, bars and restrooms. Overall grounds were beautiful and well maintained. The spa is well worth visiting and the view is absolutely stunning. The only thing I would suggest avoiding is the “Time Share” people who ask you to spend 90 minutes of your time listening to their offer in exchange for credits. This experience resulted in 3 hours of our time wasted.

The rooms were awesome. We used the beach every day and the snorkeling was the best. Some of the warmest water we have encountered. All meals were very good as well as the service. Quiet hotel which is what we like. Need water shoes as the sand gets very hot. The only thing I would recommend is the hotel upgrade the beach chairs as the they are very worn.

Had a great vacation! We stayed in building 6 which was close to the pool. Pros: -Small airport with a/c -Short drive from the airport (approx 30 minutes) - Beautiful grounds and great view from the top of the resort - Restaurants good and no reservations needed- we never had to wait (portions are larger than they need to be) - Didn't upgrade to Premium and didn't notice a difference - Lot of beach towels available - Decent snorkeling right off the resort - Staff are very hardworking and friendly - Acceptable WiFi - House wines were decent Cons: - Rooms a little outdated + some wear to the pool - Pool and beach chairs are saved with towels by 6:30am - Castaways restaurant is HOT- just be prepared (food is good) - Check-in very few rooms were ready before 3 then a line forms at 3 for front desk. Note: Not ideal for those with mobility issues as there is a need to use stairs or take an elevator to get around. In most cases we opted for the stairs due to elevator wait times and capacity (only 2/3 main elevators were running during our stay). Ocean is also a good distance and slightly on a hill back to the beach chairs. Overall we enjoyed it as "different" from the Mayan.

The views from this hotel are fantastic and pretty breathtaking. Once you register you have to walk thru the SkyView bar which is open air to get to the elevators. This is where you see the view as it is on the top floor. All rooms face the ocean on different levels. The food was great. Beach was awesome although you need water shoes because the sand is sooo hot!! The water was good not too wavy. The people were all super polite and went out of their way to make your stay great. I had read reviews that said the resort looked tired and needed to be fixed up but we thought everything looked really good. I would definitely recommend this hotel and we plan to go back. Super safe little town as well.

First off, Huatulco is very laid back compared to Cancun, PV, etc. Overall this resort was excellent. The facility itself was very clean and good condition. Workers were very polite and helpful. Room was great and the service, like cleaning, restocking was done daily without question. There are 5-6 ala carte restaurants so lots of variety. We had good dining experience in all, well except the Oceanic. Must have been a bad chef day, we finally left and didn't even finish our meal. We are not big buffet fans, but here it was quite good for breakfast. Never ate at the buffet in the evening, but every night they had a different theme, moved outdoors, etc. Pool area was excellent, clean, neat, and decent bar service. Beach area is hard to beat, lots of covered chairs, sand sand and more sand. No other resorts in site, had the whole bay to ourselves. Nightlife is slow on the resort. A few shows, or a little band, but it was hit/miss if you liked the music. Also don't bother with the "preferred club", definitely not worth the extra $$. The lounge was a tiny room with a couch, snacks that sat out all day long. The buffet was way better than the ala carte breakfast. The couple misc things missing was no big deal, overall very good, and would have no problem returning.

The food was great .... we ate breakfast at the buffet and lunch at Castaways mostly but also loved the French restaurant. The staff are friendly and hardworking. The hotel and pools are clean and inviting. We will come again...and again...and again!

Service,food and drinks are top notch. Not a bad room on the resort as they all have ocean views and you can hear the waves from any room. It is hot here though, peak temps between 12-3 beg the local tradition of a siesta. Waves on beach out front can be rough, go to the left side. Priced against other resorts, I add value for no towel card, unlimited ala cartes with no reservation, brand name alcohol, no wristband, and great entertainment staff. Always plenty of wildlife to see, just be a little careful. Make sure you grab a cab downtown and try a little local cooking when your there as well!

Upon arrival my room was ready. The showers at this resort are outstanding with large rainshower heads. Beds were comfortable and rooms were modern and very clean. Exceptional ocean views throughout the hotel. The pools were clean and everything appeared to be maintained. Staff were friendly and smiling. The french restaurant was exceptional and we went there twice. The japanese restaurant (Spice) was amazing. One guy from our party caught a mahi mahi and the japanese restaurant cooked it three different ways to allow us to have a group dinner featuring our 'catch of the day'. We enjoyed every day at the pool and only ventured to the beach the first day and early in the morning before the sand was too hot to walk on. The bay was rough most days with a red flag out. There is a small portion where it is protected from the rocks and snorkelers were often there. The bars offered an abundance of drinks and the Barefoot grill offered great lunch options. There are no complaints about this resort of the staff and I would recommend this resort wholeheartedly.

This was our first time in Huatulco and our first time at a Secrets resort. It was recommended to us as an amazing resort. In fact, we spoke to many people at the resort who were repeat guests, some even as many as 6 times. While the resort is quite beautiful in many ways, we were somewhat disappointed in several areas. First, the positive. The service, overall, was amazing. The check-in procedure was very efficient and service in the restaurants, at the bars, and both poolside and beach drink service was very pleasant. Room service was impeccable! The room was clean and spacious. The food, while not the vast variety of choices we have experienced at other resorts, was always very tasty. It was some of the best tasting food we have had at a resort. There were lots of umbrellas and chairs around the pool and the grass covered shade structures and chairs on the beach were plentiful. The grounds are well maintained by a cheerful group of gardeners. However, there were a few things that affected our enjoyment of the week completely. First, there are visible signs, from the lobby through to our room, of neglect or shoddy repairs. The lobby is underwhelming and the fountain at the entrance isn't operating. The pools are in need of refurbishing, there is mold under the swim-up bar, and the waterfall between levels is just a series of pools. The elevator in our building (3) was hot and dirty. The stairwell next to the elevator was dark. The motion sensor lights only come on when you reach the top of the stairs. In our room, the sliding wall between the bed and the jacuzzi tub is warped and the mirror is water damaged. Pretty sure someone is having second thoughts about that idea. And the stairs between the two pool levels are downright dangerous! Finally, Castaways restaurant was our worst food experience of the week. Breakfast was extremely slow and supper was slow and the only meal I did not enjoy. I had the steak and shrimp skewers and could only eat the shrimp. I asked for not potatoes and so I got 2 skewers and that's it. Not even a few limp vegetables. The cooks in the Market Grill sure don't work up at Castaways. Also, this was the only time the service was so poor that we actually got angry. Will we go back? To be fair, we don't tend to repeat visit as there are so many places we have yet to go, however, considering the extra money we paid for this resort package, we will definitely not be returning.

The whole resort was spotless, the staff were super friendly, the food was fabulous. We would definitely go back again. The views were spectacular, especially from castaways restaurant where we could often see whales jumping out in the ocean. There was also great snorkeling right in the bay.

Great resort, Beach was great, pools were large and nice. The resort was very clean. Rooms were comfortable with a great view of the ocean and whales passing through. The service staff were outstanding, friendly smiling attentive and efficient. Restaurants were all very good. Steaks aren’t like home, very thin. The Mexican restaurant...not so great. Overall, though it was wonderful 2 weeks, will be returning.

This was my third time to this resort with my wife and we had another fabulous time. This was our first time in a king swim out room and I don't think we could stay anywhere else now lol. This hotel still has the best service compared to anywhere else we have been to. If you are a pool person and love hot weather you can't go wrong here. The sand on the beach is hot so you need water shoes but we didn't go to the beach once this trip because we are pool people. Service is great, the weather is hot and perfect for us except for burning our lips off lol. The food was good and you could always find something to eat and cans of bud light topped it off. We are going to go back next year for two weeks.

The resort grounds are manicured and very well maintained . All the restaurants are excellent and do not require reservations. We have stayed at this resort 6 times and will be back for our 7th. Amazing Staff

The resort and it's amenities are 1st class all the way. A'la carte restaurants are wonderful but the dinner buffet is not very good. Breakfast buffet is perfect and the hours of operation are very accommodating to all guests.Rooms are very spacious grounds and buildings are kept impeccably clean and gorgeous plantings surround the property. On a personal note, my wife had a terrible accident on the grounds during our visit that ended in her breaking her ankle. She stepped in a hole in the grass that had grown over and was undetectable to sight that resulted in her injury. When reported to the resort concierge, they responded with a very lack lustre response. They showed little to no empathy towards her injury and told us if she requires medical support we were responsible for the cost. I found this very odd as to the injury was a result of the resorts negligence of maintaining the grounds in a safe condition or visibly identifying the hazard as to avoiding an injury. When the doctor examined my wife he was very professional and quickly tended to her pain and prescribed medicine to aleve her pain. I was very surprised we were never offered any compensation as result of the resorts negligence and no representative from resort management contacted us, very odd in my understanding. In closing I am moving forward to investigate some kind of future compensation from the resort or Sunwing because the resort upon our departing had still not done any action to restore or correct the hazard. Tread carefully in the future is the lesson we are taking away from this experience.

Went from Feb 3-10. The resort is beautiful top to bottom and the beach is spectacular. The restaurants were all fantastic, one caution I would pass along is that all the restaurants offer multiple courses which I would suggest making use of as portions are on the smaller side, with the exception of Castaways which serves up massive steaks. The service was excellent and staff were very friendly. Despite what others have said we didnt find the ocean rough at all, even on 'red flag' days. Yes, if you can't swim then this isn't for you, but the waves added to the enjoyment for us! My only issue would be the beach chair situation as it can be a struggle at times to find a spot (pool or ocean) as there are plenty of aholes who throw towels down at 6am only to sit in them for 10 minutes a day several hours later. The staff will keep an eye out and move belongings/towels that have sat idle for an extended period of time but you kind of have to ask them to find you a spot before they're willing to go to that length, which I can appreciate as it's a bit of an awkward situation for them, but that is the hotel policy. It would just be a whole lot easier if they simply had an extra stack of loungers. One other recommendation would be to avoid rooms close to the 'center' / lobby, as you can hear the nightly Sky Bar entertainment crystal clear, it does shutdown between 11-1130pm, and although most nights we were out there enjoying it, there were two occasions where we had early mornings and wanted to get to sleep before then but couldn't.

We went as a group of 9 family members of varying ages and interests and everyone loved the resort. The quaity of the food, drinks and service was more than any of us had ever experienced at other all inclusive resorts.

The setting is amazingly beautiful. The staff and people of Huatulco were extremely friendly, polite, efficient and hard working. The weather can’t be beat anywhere in the Caribbean and we have visited almost all of the major islands. The food was exceptional. We thoroughly enjoyed each and every one of the restaurants. Loved that ,most were a la carte. Loved the adults only, loved the no dinner reservations required. Loved no bracelets, loved the free water spots, loved the free room service, loved premium brand alcohol, loved free resort wide wi fi, rooms were great size, great balconies and wide opening to balconies. As many reviews indicate, the preferred club should offer some additional amenities but definitely wouldn’t deter us from going. Gym was adequate and spa great, but a little pricey The only recommendation I would have would be to implement towel cards, sorry, yes towel cards, for two reasons, firstly to prevent chair hoarding. The resort staff do their best to monitor but it is extremely difficult to control. Secondly for environmental reasons, their unnecessary laundry should significantly decrease. Another eco friendly option would be to have water coolers in public areas to refill water bottles. It’s hot and lots of water is required. This was our second trip to Huatulco, first to Secrets. We, a group of 9, would highly recommend Secrets and Huatulco. Thanks to Candace at Trip Central for making it happen smoothly.

The hotel lobby is showing its age! The staff where very friendly and good was very good! Views from the hotel where amazing! A little too far out of town but cabs a reasonable! Not enough pool chairs and umbrella's unless your up at 6:00 to save a chair :( We did enjoy our stay!

We felt the resort was okay, but the food was mediocre at best. The resort did a poor job of giving us much detail on where things were located and worst of all we were badgered beyond belief to attend their “time share” crap.

We have done plenty of travel and as far as All Inclusives go this resort is great. Travelled Jan. 22 - 29, 2019. Pros; Weather stays the same 30- 34 degrees Celsius and sunny with a light breeze. Snorkel right from your own beach with a reef and all kinds of sea-life. Food was very good for an all inclusive. House wine was decent red and white. Service was friendly and done with a smile 95% of the time. Stayed in room 4316 which had an amazing view and is on the top floor of the mid level building on the right side of the complex if you are looking at it from the ocean or beach. Our room was great as was the maid service. Room service was handy and decent. Preferred club gets a few perks - a la carte breakfast and lunch at Castaways and some premium drinks and snacks and in a subtle way they give you some preferential treatment without having to wear coloured wristbands. The crowd is mostly 40 plus so it isn't full of cussing and yelling spring breakers. We hired a local boat tour right on the beach and they took us on the tour right from the beach the next day. Jose L. Santiago at Calamardo Fishing and Tours is wonderful and provided us an unforgettable experience. Cons; The seating in the lounging areas are sparse and most have no backrest so not great for an older client base. Our in room air conditioner made some strange noises that woke you up often and they were unable to fix it. The mini fridge keeps drinks cool but not cold. To get ice in your room you had to call room service and it takes a half hour to arrive or doesn't arrive. The beach sand is very course and extremely hot - water shoes are very helpful. Avoid the condo and membership upsells as they will try to take up your time. Overall I think this was the best value I have received at a resort.

We visited Secrets Huatulco for two weeks starting the end of December. This was our second visit to Secrets Huatulco, with our last visit being 4 years ago at the same time of year. They have a fabulous New Years Eve celebration which is one of the best we've been to at an all-inclusive resort. The resort itself is located in a beautiful cove with almost every room having a view of the beach and the view is spectacular. Although it is only a 10 minute cab ride to town, the resort has a remote feel to it. The weather in Huatulco can't be beat. It was 30 and sunny all 14 days. The staff are super friendly and very helpful but are understaffed and run off their feet - especially noticeable around the pool and in the restaurants. Rooms are fairly large with a large bathroom area (somewhat open) and a glassed deck with unobstructed views. Super clean and not once was there anything missing, we always had clean towels, water, beer, etc. Ask for a room in one of the back buildings, top floor. Overall the food was okay but we've had better. Buffet items were often cold, especially at breakfast (we heard room service breakfast was better). There are lots of restaurant choices for dinner - our favourite was the Italian restaurant Chin Chin and next would be the French restaurant (can't remember name). Evenings can be fun with a couple of entertainment options including a live show in the theatre, or often live music in the Sky Bar. Sky Bar is where we spent most of our time meeting lots of fellow Canadians.The pools are absolutely beautiful and super big however be ready to save your chairs every morning because they fill up fast with many people saving them overnight. Same thing at the beach which is super hot if you don't get a palapa. Also note that the ocean is a bit rough some days for swimming. Although we really liked New Years Eve we did notice that the staffing, food and entertainment were somewhat better on our 2nd week of our vacation. Overall value is good for what you get and I believe its the nicest resort in the area, but not sure if I'd go back again.

We had an amazing time at Secrets Hualtulco. The staff was friendly and welcoming and did everything the could to make our trip great. The food at times was a little disappointing in relation to other Secrets resorts we have experienced. Once again, Felicia from Trip Central helped us to get everything organized in three short days. We love Trip Central and how easy they make everything for us.

The resort property is very scenic....the views from room, sky bar and spa area is just wow! The resort is fairly small so it’s easy to get around. It may not be a good choice for someone who has mobility issues. Pools were beautiful, we preferred the quiet pool, again with an infinity view over the bay! Lots of loungers. Beach was nice and took a walk over to the secret beach and was the only one there! Food was good, breakfast buffet was plentiful, omelet and quesadill station. Castaways for lunch was good with scenic views of the bay. Spice was our favourite restaurant with lots of tasty appetizers to share. Resort is very quiet - if you’re looking to party go elsewhere. Entertainment didn’t usually start until 9:30 so there could be a bit of a lull between dinner and shows. The resort and rooms itself were kept very clean but could use some upgrades, not posh but clean!

It was our second time back and we enjoyed it just as much as the first time !! The grounds and hotel are very well maintained !! The gardener's do an awesome job. Rooms are kept very clean ... great job by the housekeeping staff both day and turn down service !! Salvadore did a great job at the pool keeping us refreshed !!! We look forward to another return trip !!!

We have been to Secrets 4 times now and on first impression, it looks a little run down as you walk in to the lobby. The pool area is great , very large pool, clean rooms and good service. The food was a little disappointing.They tried to be real fancy but the quality was not what it should be. There were some good meals but we had some real bad ones. Just like all the other times to Secrets, there were a fair number of people that got sick from the food or water at the hotel.

Secrets is a perfect spot to spend some time to rejuvenate. The restaurants are great and we never waited for a table. We found a shady spot by the pool each day without putting towels on the loungers early each morning. The resort is very clean and the staff are very happy and always willing to help or serve you.

We stayed in 2210 room, was fantastic. Room was clean, comfortable and the view was great. Hotel is very clean, staff cleaning always. Staff very happy! Drinks were good, food choices were great with plenty to pick from. A lot of returning guests, which speaks for itself.. Went on 2 excursion, felt very safe.

The pool areas are amazing. The beachfront and water was spectacular! The French, Italian, and Japanese restaurants were wonderful. The beef served at the Castaways for dinner, and the Oceania for dinner left a lot to be desired. Disappointed that there were no "snacks" available in the bars.

This was our third trip to this resort and all our stays have been perfect! The views and pools are the best! Staff and service continue to be excellent and we enjoy the special treatment as a returning guest. Secrets food and service is always consistently good. We find this to be a quieter more relaxing resort to go to than some of the other busier areas in Mexico. It will continue to stay at the top of our list.

My husband and I travelled to Secrets Huatulco from November 26 – December 2 with a group of 6 friends. Overall, our expectations at this hotel were not met. We were expecting a 5 star experience and would rate this hotel a 3.5 star. The Good: - The pool and view is absolutely gorgeous. - The view from our room was spectacular. All the rooms at this resort have a stunning ocean view. We stayed in building 5 which is on the lower level right by the pool. - The rooms were very spacious and housekeeping did an excellent job maintaining the room. They always came by in the evening to do the turn down service as well. - The weather in Huatulco is VERY warm. This is the reason why the group we travelled with always goes to Huatulco. Never a cloud in the sky and plus 35 every day. - The food: o Overall, the food at the resort was good. It was not necessarily “gourmet” fine dining but it was what we expected. We highly recommend the French restaurant, Bordeaux. There were plenty of options to choose from for breakfast, lunch and dinner. We really enjoyed Castaways for lunch as the view was breathtaking and the service was exceptional. The buffet in the main lobby was one of the worst buffets I’ve ever seen. Not a large complaint as we never ate there anyways (breakfast – room service, lunch – Grill or Castaways and dinner – A La Carte). o Room service was an excellent option. The service was prompt and the food was excellent. We had coffee delivered to our room every morning. o Service and the donuts at Coco Café were amazing!! - The location: this was our first time visiting Huatulco and we really loved the location. It is very beautiful and secluded. The airport was very small which makes the check in process a lot quicker. We did not have to wait for more than 15 minutes for our luggage after we arrived to the airport. The Bad: - Check-in at his hotel was extremely disorganized. We arrived at the hotel at about 2:45pm and were told our rooms were not ready. The rooms were not available until about 3:30pm and it was only because we kept going to the lobby to ask for our room. The check-in at this hotel is at 3PM and in my opinion ALL the rooms should be ready for 2:30PM. We were told our bags would be delivered to the room. We called a number of times and were told our bags are coming. We finally went up to the lobby after an hour of waiting and found our bags were with the bags for the guests that are departing the hotel. Luckily we found our bags and brought them to our room ourselves. This left a very bad first impression. - The atmosphere at the hotel is very bland. The lobby is quite underwhelming for a 5 star hotel. I would recommend that more is done to make the hotel a little more authentic and vibrant. - The pool bar does not open until 10AM and we would generally get to the pool area by 8AM every morning. We would sometimes go to the bar to ask for water and would immediately be dismissed because they’re not open. There should be water available to guests at all time as it’s about 35 degrees. The next nearest place to get water upstairs which meant you had to travel up the stairs or take the elevator to get water. - The beach was very rough. It was not advisable to go into the ocean at all during our stay. This isn’t the hotels fault but just an FYI for anyone travelling. - Finally, 3 of the 8 people in our group got sick on this trip. One of the individuals was EXTREMELY ill from Wednesday until Sunday (the departure date). We were very concerned about how ill he was. We think he got sick at Castaways during dinner. I spoke to other hotel guests who were also very sick. The lady who was staying at the room next to ours popped a blood vessel in her eye from vomiting. She also said she began to feel ill after she had dinner at Castaways. Overall, the hotel has the potential to be a 5 star hotel. We loved the location and will be returning to Huatulco but will likely not return to Secrets until improvements are made.

Everything about this property was wonderful. Food, staff, pools and rooms were all great. Will definitely return to Secrets. Tours were reasonable and quite good. Beach was a little rough and the sand was grainey.

Very nice resort, the food, drinks and staff were all wonderful. Our room was nice and comfortable and the maid did a great job. The pool area was really good and huge. Lots of places to sit and lots of areas to get something to eat. Nice private beach. Sand was a little hard to walk on, but nice just the same. Hautulco is a beautiful area.

Secrets in Huatulco has beautiful views from every level. The restaurants deliver five star, gourmet dining. The staff throughout the resort are friendly and clearly enjoy interacting with the guests. Events are fun with the Entertainment staff joining in with their antics. Could not have asked for more!

First time staying in an Adult only resort and loved it. Going there in November seemed to be quieter or less busy as well. Pools and beach (bay) were pretty spectacular. Resort employees were very friendly and accommodating. Lots of restaurant choices and no reservations needed. Shopping on site for last minute items before heading home.

the hotel is set in attractive, though not extensive grounds, and includes a delightful birdwatching garden. on a steep hillside [though plenty of elevators] it has great views over the ' bay of rabbits ' and wide sandy beach. though the water is often rough, the aquatic staff [ plenty of them ] are prepared to tough it out. in the hotel, the staff are extremely courteous and helpful. i liked the 'just turn up' policy for the a la carte restaurants - and we were most impressed by the mexican restaurant - excellent oaxacan specialities. castaways restaurant, away from the main site, was excellent for lunch, and has the best views on the property. we only tended to use the 'sky bar' on the bridge between the main area and the elevators to the pools. again, spectacular views. we went with air canada vacations, and booked all our excursions through the local agent. most were interesting, but often involved grueling minibus jouneys. we found that the tour company ac used, xpert travel, has smaller groups, but each time we were the only gringos, which added to the interest. we didn't take the city tour, since we found we could take a taxi to crucetita for 70 pesos [$5] for 2 and wander around at will. the main church in town is definitely worth a look. although this time of year is the dry season, and the hillsides are mainly brown, most public areas in the region and the highway to the hotel have been landscaped and are well watered, making it most pleasant. we are seriously contemplating returning at the end of the rainy season!

We traveled to Secrets with two other couples April 10 - 17. I think everyone would agree it was great. Our room was so nice and clean with a great view of the ocean. All resort areas kept so clean. Staff was great.

Hotel: Very satisfied. Well laid out and easy get around based on the size of the hotel. Great views. Rooms: Bright and very clean.Would try next time to possibly upgrade room to higher level because of noise from the open air bar,and also for a better view. We were on level 4 with a jacuzzi tub. Food: Very good including room service. Would be nice like most resorts where the Market Cafe would be open for supper. Sometimes a nice option as you might not what to go to a restaurant every night. A lot of people we spoke to felt the same way.There were several restaurants to choose from and we never had to wait in line or book reservations. Not a great selection of "premium" liquor at the bars or if available would run out. Staff: Quite pleasant, extremely helpful and very hardworking. Beach: Beautiful views.Sand very "coarse" and difficult to walk on or swim. Did not see anyone swimming.From the previous reviews we read, we did expect this. Pools well laid out and no problem getting chairs. Location: Pleasantly surprised how nice the surrounding area was including the infrastructure.Went to town and enjoyed it very much. Felt safe and not pressured by local vendors. Weather: Fabulous. Sun every day, not a drop of rain (went thru a lot of "sunscreen") Sunwing: Angry customers on the last day....The Sunwing representative at the resort was one of those people whom you hardly saw and when you did always seemed to be in a hurry to be someplace else.On the day of departure there were delays because of the "ice storm" in Toronto.We were quite aware of this thru social media and understood the chance of delays.The problem was the Sunwing representative was nowhere to be found and the info in the binder at his desk was not changed until noon (we were to leave the resort at 10:30 am to go to airport).This caused a lot of frustration and angered many people.Someone said a "new" Sunwing rep did appear for a short period of time but was very inexperienced as to what was going on.We finally boarded the aircraft at midnight to head home.The pilot was concerned as to whether we had been waiting in the airport that whole time or if we were at the resort. He was genuinely quite concerned for the passengers.I think most people could have dealt with the delays, but not having a "Sunwing" rep on site made many people very unhappy.Fortunately we were able to stay at the resort all day rather than being stuck at the Airport. We were given vouchers at the Airport for food and a small discount off future travel.The hotel staff were very helpful during this delay and answered many questions because the was no representation from Sunwing. Most people we spoke with seemed to really like the Hotel. Just a few minor changes or upgrades would put it over the top....

having travelled a lot and stayed in many hotels and resorts I truly feel that secrets huatulco was great. Spectacular dining, great staff, clean, no line no waiting. This was with out a doubt the best resort experience we have ever had.

Staff are super friendly, always having a smile for you. Restaurant food was good and room service as well. A few days it was too rough to swim but beach is great. We went into the town it was safe! I would recommend this resort to anyone looking for a great vacation!

The resort is very picturesque, from the rooms to the views and restaurants everything has been carefully designed to provide the best views possible. Pools were fabulous the main pool is very large and warm as the temperature was very warm the whole week we were there. Staff is very friendly and helpful, food and service for drinks by the pool was great. Rooms beautiful all with great views and kept very clean by a great housekeeping staff. Only issue was 3 out of 4 of us were struck with the travellers diarrhea bug, spoke to around 15 people all had the same problem, unfortunately we all did not get to enjoy the week as much as we could have as we did not feel well for half of the trip.

Love the hotel and this area of Mexico, for us we enjoyed much better the than gulf side of Mexico. Food, rooms, staff and hotel amenities exceeded our expectation! Great area of Mexico to travel beyond the resort, did a few trips into town and some surfing beaches always felt safe and local are very friendly.

The resort was beautiful and the grounds were breath taking. I have never been to a more beautiful resort. The staff were amazing and were always there to help. everyone went the extra mile. The staff need to learn a few more English words so that they can communicate a bit better but other then that it was awesome.

This was our third time at this resort and we felt it was starting to look a bit tired. The staff are very friendly and attentive. Unfortunately we were given a room with two double beds, we asked for a room with a king size bed but they could not accommodate us.

Nice resort. Staff very pleasant, great asset. As a Secrets resort, wifi, no reservation restaurants is important and seller. English speaking main office here, also a relief, and very helpful managements response to our requests, it made our holiday Many Canadian return visitors indicates it’s a great resort. They claim weather is a big factor. Lots of restaurants, great rooms , compliments to house keeping for their great service. Also roomservice reliable. Our only concern was with pool concierge, they need to handle the longer saving issue. It precedes them with guest reviews, and this perpetuates it’s continuation. They need a reasonable time to hold a lounger and enforce that, with random removals, and react to guest complaints with pool staff presence, non to be seen. Less than. At other resorts , where this was not a problem. Also suggest they not dispense towels after 4 pm, as this allows for early and over nite, even! Saving. This is what other resorts do and don’t seem to have this issue.

The views were spectacular. The restaurants were amazing. The staff were excellent. All in all, this was a great place. Our only complaint, and it was not a huge deal, was the beach sand was more coarse than the finer sands of the Caribbean.

This was by far our favourite resort. Everything exceeded our expectations. The ocean was quite rough but you could sit under the cabanas on the beach and swim in the pool. Cabs were inexpensive and we felt very safe to go on adventures. We will be returning.

Secrets HUATULCO... to start the resort is in one word amazing....it fit my wife and I to a tee. The food was fantastic,the grounds were spotless the staff were very friendly very helpful and always smiling. We walked around off resort and felt safe everywhere we went. We liked it so much we plan on returning next year. We fell in love with HUATULCO.

The resort was very clean and well maintained. The views were amazing from all parts of the resort. Trying to get a pool chair was a challenge. The staff were friendly and helpful. We purchased the privilege club and it was a waste of money, We saw absolutely no advantages. The weather was perfect everyday.

The hotel was exactly as advertised. Great food, top shelf drinks, super comfortable beds and a wonderful attentive staff. The infinity pools were the right depth for doing water aerobics and "walking with drinks"!!! The beach is a bit iffy but the little bay a few metres away, down a short pathway was lovely and you could watch the local fishermen. We will definitely go back next year perhaps for 2 weeks!

Views are spectacular. Resort is beautiful. Staff were super nice and very very efficient. Rooms were clean. Didn’t like the way the taps spayed water. Good choice of food. Spa was incredible! Loved it!!!!! 2 weeks next time!

My husband and I had a very enjoyable week at Secrets Huatulco during the Christmas holiday. We were happy with everything this resort had to offer. Staff were very friendly throughout the resort; they went above and beyond to make our stay pleasant. We ate at a different restaurant every night and the waiters were all excellent. For lunches, we mostly enjoyed delicious food in Castaways - special thanks to Marco and Antonio! We also visited CoCo Café almost daily where Olivia would make great Espressos or Americanos for us – big thanks to Olivia for her exceptional service! What’s also special about this resort is its amazing views. The complex was designed and structured to maximize the ocean views from every angle possible: from restaurants, bars, rooms to hallways and even elevators – very creative and thoughtful!

Having enjoyed our first stay at this amazing resort back in March of 2016, my husband and I decided to treat our 4 adult children (and their partners) to a Christmas vacation. From the moment we arrived on December 16 we knew we had made the right choice. The wonderful staff greeted us with a cool face towels and cocktails and our check in process was quick (the way I had remembered it). The amazing location offers some of the most dramatic landscapes I've seen at any of the several resorts I have been to. All, but one ("Oceana') of the restaurants served delicious meals and there were plenty of 'gluten and dairy free' options for my daughter. Plenty of poolside and beachside activities, along with tennis, nature walks, etc. provided plenty of things to do for everyone. The Spa is outstanding and I'm sure the experience was one that we will all remember for quite some time. Thank you Secrets for not disappointing us. I'm sure we will be back :)

The resort is nicely spread out on steep slopes around a small, quite private bay, with wonderfull views from everywhere. It has very well kept and clean grounds, beach is great, pool long enough so that one can have a good swim. It was a bit too steep going into the ocean, though, but on the far-left side of the bay (no lifeguards there) it was much better. It was really good for watersports, too. We were lucky - being just before Christmas, the resort was not full, it did not feel crowded. Food, restaurants (no reservation needed!), staff - it was all good. The climate is quite dry there, I was amazed how confortable we felt even though the max temp. was around 30 Celsius. The only funny/weird thing was the partially transparent glass doors to toilet and shower ... right from the entrance hallway ...?!?! and a sliding half-wall towards the bed ... we are no perverts ... we had a small incident.... Otherwise, it was a great vacation, we'll be back.

What an amazing resort. You feel pampered from the moment you arrive. The service, rooms & food were beyond my expectations 👍I would highly recommend this resort - you won’t be disappointed. Great location with its own private bay

From the time you enter the lobby, the views are breathtaking. The grounds are immaculate and the service is amazing. Staff are all very friendly and accommodating. The rooms are beautiful. Beds are very comfortable. There was an issue with one of the light switches on our 2nd day and there was someone there to repair it within 10 minutes of making the call. The food depending on where you ate was excellent to very good. It was wonderful not to worry about having to make reservations so you had several choices depending on what you felt like eating. Bordeaux, the french restaurant was my favourite. Having an a la carte option for lunch at Castaways was quiet with spectacular views. So serene!!!! . Having the cafe open 24 hours was a excellent touch. I enjoyed being able to order a cappuccino to take with me when i went to the Sky Bar to watch some of the most spectacular sunrises that i have ever seen!!!! We took part in the Tamezcal which is an ancient Aztec ceremony. I felt invigorated after even though it was so hot with 14 people in this little domed sauna. The swedish massage was very good. My husbands experience was just OK, however we both absolutely enjoyed the complimentary 90 minute hydro circuit before the massages . My husband loves to body surf . We discovered Playa La Bocana which is very close to the hotel where the waves were amazing. He does not like to go back to the same resort because there are so many beautiful places out there but I would love to go back and because of La Bocana, I might be able to convince him. The only thing that we noted that needs to be improved immensely is the nightly entertainment.

The hotel was extremely clean. Staff were amazingly friendly and helpful. The views were beyond beautiful. The food was good. The restaurants, it was nice we don't need reservations. The buffet needs more variety and would nice if it was open for dinner. Room service was really good and quick to serve. Housekeeping only one complaint the night turn down service was done really late i.e. 9 pm. Other than that we would not hesitate to return.

The hotel blew our minds! When we first drove up it was open and airy and check in was fast and efficient. Our bags were brought up to our room by the bell boy within 5 mins of us walking in. The room was spacious and impeccably clean. The view was breath-taking, spanning the whole bay. The staff was friendly and helpful when needed. The food was amazing. The spa was relaxing and affordable. The atmosphere was enjoyable. We will definitely be back to Secrets in the future