This hotel has basic accommodation and very welcoming and friendly staff. It often can be booked at a great price and that's what we appreciate about it. On the other hand, hot water can be very iffy -- we often have to run the tap for a good 5 or 10 minutes before warm water arrives. Also there were often problems with the elevator. This time there was no elevator at all; it apparently it was being replaced, but no one knew when. The other thing is the breakfast buffet, which could use some serious improvement. We normally just stick to the simple omelet they make us. It would be lovely though if the buffet dishes could have clear covers so that the flies don't land on the food. Then it could be improved with a choice of fresh fruit and breads (protected from the flies), and maybe some boiled eggs. Finally, the sign states that the bar is open 24 hours, but we often found it closed by 9:30 or 10 p.m. with no reasonable explanation. Nevertheless it offers a great bargain and an awesome location right on the Prado, and for this reason we continue to think of it fondly!

The Sercotel Hotel Caribbean was a desaster. Very noisy, at 2am you can not sleep. There is no hot water. The air conditioning broke down during the night. There is no window in the room. The breakfast was disgusting. The hotel is very durty.

I like this place. My wife and I have stayed here a few times and appreciate the central location. This time we had a recently renovated room on the fifth floor with a large window looking out on the Prado that allowed me watch Habana come to life in the morning. Improvements include a flat screen TV , bathroom with more shelf space and lots of warm enough water, an almost silent air conditioner and very comfy beds. Our camereras Barbarita and Neri kept our room in immaculate condition. The breakfast was sufficient with lots of fruit, toast and eggs and the wait staff were very congenial, same with the front desk and security. This is a small hotel and that seems to make it more interactive which allowed us to improve our Spanish. We will be returning autumn.

GREAT ROOM SERVICE CLEAN FACILITIES WDW AIR CON . VERY NOISY BLANKETS RIPPED STAFF REFUSED TO CHANGE MONEY AT DESK& YET THEY CHANGED FOR OTHER GUESTS! THEY CHARGED FOR ME TO BRING TO MY ROOM!!! IN ALL THEY WERE COURTEOUS. THE HOTEL WAS OLD AND NEEDED UPGRADING BADLY .THE LOCATION WAS EXCELLENT! THE FOOD WAS BARELY ADEQUATE. 

This is an inexpensive hotel that has a very central location. The rooms are small but tidy with little accommodation for your belongings. The rooms at the front have windows and lots of noise from the Prado but its a great perspective on Habana life. The Breakfast is remarkably skimpy with an egg so thin it is translucent. However the place grows on you. The staff are friendly and engaging and there is lots of local activity that somehow enriches your Habana experience I will return

This is an economical but well run hotel with helpful courteous staff. Rooms are clean and often as large as many of the more expensive hotels in Havana. Location is perfect for seeing Havana. Food is typical Cuban fare but nicely presented and nutritious. All around excellent value for money.