The staff was very attentive. Always smiling and happy. Very clean hotel. We needed our sink unclogged and it was done in 10 minutes. Beautiful beach. Central to shopping zone. Well stocked mini bar

• The Rooms: Very dated and in need of a serious refresh. For a "luxury" resort, the furniture and decor felt old and tired. • The Staff: This was the most disappointing part of the trip. The staff were generally unfriendly and seemed disinterested in helping guests. They definitely need comprehensive customer service training to meet the standards of a 5 star hotel. • The Food: The buffet is quite small and lacks variety. We found ourselves struggling to find quality options during most meals. • The Only Highlight: The beach is nice. It is easily the best part of the property. . I will not be returning

I recently stayed at Sandos Cancun and unfortunately my experience did not match what I would expect from a resort marketed as 5-stars. Pros: The resort has a fantastic location with very close beach access and a truly beautiful stretch of sand. I appreciated the compact layout—everything is nearby and easy to get to. The staff were consistently friendly, warm, and helpful. My room, although clearly in need of an update (old furniture and aging fixtures), was spacious and had a lovely view, which I enjoyed. Cons: The food was the biggest disappointment. The buffet didn’t offer any hot stations like fresh omelets, pasta, or a grill—something I consider standard at a 5-star resort. The à la carte restaurants were extremely difficult to book because the app wasn’t functioning properly, and when I was finally able to get a reservation, the food was again mediocre at best. Another major issue was the noise from the mechanical rooms of the neighboring Secrets resort. It was loud at night and made it difficult for me to sleep. The resort also struggles with providing enough lounge chairs. There were not enough chairs by the pool or on the beach for the number of guests, and there were no umbrellas on the beach—only around 12–14 cabanas reserved for non-Elite members. For a supposed luxury resort, this felt unacceptable. It gave the impression that non-Elite guests were not prioritized. Overall, my experience was underwhelming for a resort claiming 5-star standards. While the staff and beach were wonderful, the food quality, noise issues, and lack of basic amenities like seating and shade significantly affected my stay. I don’t plan to return, and I feel the resort focuses more on Elite members than regular guests.

Sandos Cancun is a small Adults Only resort and only 10 mins from the Airport. We liked that it was non smoking with designated smoking areas. Our deluxe room was spacious, comfortable king bed and very clean. Food at Zango buffet was very good and Japanese a la carte a highlight. St. Trop a la carte had lovely breakfast & lunch by the ocean. Live entertainment in Bar one so enjoyable. The resort was last renovated 20 yrs ago and needs some refurbishing. We would recommend this place because of the beautiful beach, nice friendly staff and top notch service.

The hotel is a true boutique size which was what we were looking for. A lot of the staff is amazing and make your stay there so much better. My big issue is the fact that I slipped on the pool deck and landed on my face. I was not drinking. It is so slippery getting out of the pool, I'm sure I'm not the first or the last to fall. they don't seem to take it very serious. Within a hour I had a black eye and bruising running down on the left side of my fax.. My shoulder was also black and blue and I broke a toe and skinned my knee. I have now gone for an x-ray since I'm home. The pain was so overwhelming I went into shock when I hit the pavement. It's a very long story and what upsets me is they told me I had to pay $150 American for a doctor and sign a waiver indicating it was the fault of the hotel. Of course it is. My husband refused because at the time we didn't know the extent of my injuries and was furious they were telling us we had to pay for a doctor. After that they couldn't have cared less about me. No on followed up to see how I was doing, no apology, no offer of assistance. the next evening I asked the entertainment Manager Alex, if they could turn down the unbelievable loud club thumping music because my head was pounding and he said no. 75% of the guests were over 40 and no one wanted to hear it. We couldn't even talk it was so loud. This music played all day at the pool and all night at the bar and they didn't care what anyone wanted because I wasn't the only one to ask. Finally I spoke with the Hotel Manager about my fall. He apologized and said his staff much have mis-understood their policy because he would have covered the cost of the doctor. My stay was for 2 weeks so they had plenty of time to at least ask me how I was feeling. To explain my service mark, of poor it's because of Management Almost everyone working at the resort was amazing.

This is definitely a good 4 star resort. The food is good, not alot of option. Not fresh eggs for breakfast were unusual. The staff is pleasant but not as friendly as other resorts. The hotel seems dated and definitely needs some retoucheling.Ex ,the pool had a lot of broken tile ,but nothing that ruined my trip. The hotel room was very nice but had some smelly pillows. .

The suite was very spacious, staff were very friendly and accommodating, food was very good for the most part. We found the cabana loungers a little rickety and worn, but still enjoyed sitting around the pool. The resort was very clean and well kept.

Main Buffet was average , no cheese offering , limited meal selection , breakfast was good. Restaurants that required reservations had small servings and quality low. Rooms were clean , room service was cafeteria quality

This hotel should not be rated a 5 star resort.Check in wasn’t great as no one gave us a run down of the locations of everything. Staff seemed annoyed to have to book our dinners for the week. The room was run down and the resort seemed understaffed. Not really any activities during the day.

There were many good things and some not so great things. Would consider going back if the price was right. Would consider paying more if some deficiencies were fixed. We travelled as a couple and enjoyed most meals but not all. Gym has many broken pieces.

1. Room smelt like feces. Like it was so disgusting they didn’t even want to switch our rooms until we made them come smell it themselves. 2. One bed when we asked for 2 3. No food after hours. They advertise 24/7 room service. This is a lie they will not answer your calls. 4. Alejandro is the most rude front desk staff of all time. If you see him just immediately ask for someone else unless you want to be disrespected and treated like shit. Guy clearly hates his job and his life. 5. One girl had her own room and she got electrocuted. They didn’t care. They didn’t even at the least apologize. 6. There’s a minimum number of cabanas at the pool but the pool boys that work there put books or shoes on the beds to claim it and the guest have to bribe them with $20 USD to get a bed. Which is free they’re just assholes and money hungry. We caught on to their game and they didn’t like that. 7. Shower knob fell off 8. Wall is leaking 9. Bathroom is moldy in one of our 3 room 10. Staff came into our room while we’re half naked with the do not disturb sign on. Didn’t apologize. Not sure why they’re coming in when it shows we’re sleeping 11. Staff came into one room and took the towels off the rack and threw them on the floor… again do not disturb was on 12. Refuse to answer our calls 13. Bar tenders were super rude 14. They only help locals 15. 24 hour food service and 0 food service 16. Never give us water when we ask. Every 2 days we got some water if lucky 17. Power went out in one room 18. Expired mango juice from March…. 19. Air conditioning wasn’t properly working and was also leaking 20. Came home and all my stuff was moist from the air in the room

The spectacular, seaweed-free, beach with ample shade was great! The diligent staff offered free umbrellas to all patrons and did not expect a tip although I always gave one. Beverage waiters also offered free drinks with no expectation of tip or reluctance to serve non tippers! 3 pools were enjoyed by the younger crowd whose average age was about 40. Music was a bit loud in the afternoon by my (senior) standard. Rooms were comfortable with great beds. Maids cleaned rooms daily! Beverage guy replenished drinks daily! View from our 6th floor room was ok - balcony was tiny. Stephano (concierge) was our favourite go to guy! Excellent English and very helpful booking restaurants and showing our group of 4 around. A very valuable staff member! The weakest part of Sandos was the food! It was more like Cuba with a 3-4 star rating. This was the only weakness of an otherwise very enjoyable small resort.

For the size it offered good choices of restaurant and the entertainment team was exceptional . Mario at the pool bar and Gisele who look after the exercise, volleyball and games where particularly great

This hotel is not up to par the food is terrible at buffet or the restaurants. Had to upgrade to a suite as regularly rooms are wet and smell awful. It costs an extra $200. The pictures of this hotel is deceiving.Spend your money at another hotel

We found this resort to well kept and very clean. The staff were outstanding and catered to your every need. The food at the a la carte restaurants was excellent but the buffet was well below average. The problem we had was two of our nights were marred by partying, loud music and slamming doors on our floor between 2am and 5am. We tried to contact the front desk several times with no answer. When we complained the next morning, we were met by indifference by the reception desk. Overall, we enjoyed our stay!

We went for 7 days to this resort. It is great for couples, not recommended to come with children. Food was very good, big selection of restaurants, rooms are nice and cozy maybe lacking a bit of lights in them. Staff is very nice and friendly and always willing to help. The pool areas are very beautiful as well as the beach. The resort does have different night activities planned out each day, but it still seems like its lacking some entertainment during the day.

Good resort if you do not plan to stay in your room much. The room is more of a 3star rating. Beds,blankets,washroom needs upgrading. Doors for the balcony needs upgrading. No chairs on the belcony. The resorts next door block the sun over the pools so it can get cool early. Not a kids friendly resort. These are my only complaints of this resort. Good Entertainment each night. Good food. You can always find food to eat through out the night.

My wife and I really enjoyed our stay at this resort. The Staff were always so nice and willing to help us enjoy our stay to the utmost. There was always one event or the other organized in the evenings to keep you well entertained, and the food was awesome too. There was a Japanese and an Italian restaurant with a la carte, as well as the regular restaurants with mexican style and international style food offerings. The view from our room was awesome, and the beach was great too. I would definitely visit this resort again.

We traveled to Cancun for the first time and very happy that we chose Sandos! We had a 16-month old with us and although the hotel was not really a kid/family hotel - it was great! Our little one and us enjoyed the pool area with the ocean view and nice sun tents as well as a nice beach and a beautiful blue ocean. The staff was providing a high quality service and accommodated all our requests, including the crib for the baby and daily milk supply for his bottles. And everybody around really seemed to love our baby - it was very тшсую The minor complaint we had was that we constantly had to ask to bring the water bottles to our room as they were forgetting to leave them when the room was getting cleaned and we needed at least 3-4 bottles every day to wash baby's bottles and also just stay hydrated. The weather was great, no hurricanes - just a couple of rains here and there. If you want to have a blast at Sandos - get a room with a balcony. We enjoyed having coffee and snacks from the room service that was operating 24 hours, and watch sunrise and a beautiful night views from our room once we did an upgrade for the balcony.

The beach was beautiful--white sand, clear water, and comfortable cabanas in the sun all day. The pools were ice cold and in the shade most of the day because the sun was blocked by the neighbouring building after the noon hour. Service was mediocre at best, even with generous tips. Staff often confused orders. Drinks were significantly watered down (drinking all day, no buzz). Food was only alright, often luke warm and slightly lower quality that I would expect at a chain restaurant at home. We did however love the teppanyaki restaurant. Our room was comfortable, but our "king" bed was really just two doubles pushed together. We had a large ocean view window that made up for a lack of balcony. The conceriege staff constantly asked us if we were married, living together, or just friends--as if it was rare for an unmarried couple to go on vacation together. Night time entertainment was lacking. A single activity, often started 30 min to an hour late and had very minimal turn out. Overall, we enjoyed our vacation because the beach (and weather) were so beautiful, but we likely won't return to Sandos Cancun again.

I did not particularly like this resort, really small and not much to offer. Service was good because we were constantly tipping. It is something that we like to do, we don’t mind spending money on tips. Pools water was really cold, hardly saw anyone swimming. Staff was really nice, except for the young lady who check us in on the first day, extremely rude. Entertainment team worked really hard to keep everyone happy. I would not return to this resort again.

Loved this hotel! The food and drinks were superb. Not too busy but also fun activities to do throughout the day. Lovely beach area and we could always get a spot. The room was very clean, spacious and stocks with drinks. We will be back !

The room was clean and ample, food was good(fish tacos in the trop). Lots of room available around the pools. Staff are friendly. Location is nice. Down side would be the hotel next door blocks the sun a little early.

Hotel was excellent,staff as well,excellent food ,rooms are very good and clean,can’t complain about anything about Sandos...pool staff great Israel,Danielle,Fillippe,Elisabeth,the cooks all bar staff ,especially Stephen at the Japanese restaurant

This is the first review I've written in ten years going south, so it's short & to the point, the way I like them. Pros: Nice property, nice rooms, great staff, really good restaurants, (no reservation, no issues) Cons: Over-shadowed by the monstrosity next door (Secrets) leaves the pool area covered in shade at 2:30 PM daily, (move to beach). Have to request a mini bar re-fill. A BIG issue for me, was the constant hotel push to get us to come to a sales pitch to upgrade to their "member level" pkg.

I really liked the hotel, as it was smaller than many with great food and a nice atmosphere. They are very concerned with the environment and have reusable cups and even green bins. The menus detail what ingredients could cause allergies and they have food choices for Everyone. My only complaint would be that it was hard to find a spot at the lower pool or on the beach and the constant dance/techno music got annoying quickly.

Small hotel. 214 rooms. Immaculately clean. Excellent service. Not a party hotel, but enough entertainment. Only 4 restaurants, but for a week this was enough. Beach was wide and sand was powdery soft. They need more beach chairs though. They seem to know what you want. Bottle of wine every night in our room. The staff is excellent. Tried to push some kind of timeshare or something. Just say no.

This was my first time to Cancun but 3rd to Mexico just never made it to Cancun... it was much better than I ever expected. The beaches were beautiful white sand and loved the smaller resort! The hotel itself was nice however we were disappointed to know that we were only going to be there for 3 nights and with an occupancy of 40% they opt to put us in an room overlooking a roof and without a balcony.

The resort is was very beautifully maintained and our rooms were very comfortable and roomy. The food was great. We especially liked the Tempanyaki and the Steak and fish restaurants. There were a lot of different activities to do...Biking, denote swim and snorkel, water slides, and nightly shows. We were close to Playa del Carmen. Great family vacation!!

The beach - was not the greatest The room - was fantastic The service - was awful, noone spoke english, complaints were disregarded The food - we booked here because I am vegan. There is one vegan meal a day so get ready to eat guacamole, raw potatoes and salad because everything else is covered in butter and cheese and they wont make special orders. The drinks - were far too strong and we saw so many drunk people getting hurt at the pool The wildlife - was amazing we fed monkeys on the balcony. There were birds and coatis everywhere. There were also lots and lots of mosquitos because of all the stagnant water. We went to book our wedding and will not be returning to this resort. There was a black out during one wedding, they lost the grooms pants and beach ceremonies include sandfleas.

The resort was amazing. Very accommodating and the staff were also very polite. We were a group of 9 for a bachelorette party and we had an amazing time. The resort itself isn’t a big party resort but we stayed on the beach most of the time having our own great party. The staff were quick to refill our drinks and bring us food. The food at all the restaurants and buffet was great too. I’m celiac and usually have a very difficult time eating and drinking but again the staff were very accommodating. The rooms were very nice as well.

This was my second time visting the resort, but this time I went solo and enjoyed every minute of it. Felt safe the entire time!! Roxy from the pool is a sweetheart, was greeted every morning withe a big smile and hello!! Everyone there is very nice and helpful.

It was our first resort ever and first time in Mexico. The beach is clean. The staff is very welcoming and always smiling. The downsides are some staff members can be a bit pushy about their exclusive deals on the hotel chains and there’s not hot water. The room service is amazing. You can order even at 2AM! Also, the walls are not soundproof.

I just wanted to say the service was exceptional... the staff was very friendly and helpful, especially our waiter Gonzalo. The resort is very beautiful and the location by the beach stunning. The food was great with a wide variety of choices. Our flight was delayed several hours and we were allowed to stay and eat and drink as much as we wanted, plus they provided showers in the Spa, which was lovely.

The resort was very clean and staff were very helpful. The service was excellent, food choices were limited buy very good. We always found something we liked.very important to us is a clean room and bathroom with lots of hot water and clean towels and face clothes. This resort had this without a doubt.The beach was very nice but the water was a bit rough. We liked that everything was close and you didnt have to walk far for anything.

The perfect choice-this resort is set in the jungle yet still on the beach! Waterslides with varies sizes for everyone, biking, hiking, snorkelling in cenotes, feeding numerous animals, Mayan shows & more Highlight was feeding the spider monkeys each morning right from our balcony Some of the rooms are a little dated but spacious and clean Buffet has a good variety of food, a la cartes are great(especially the Japanese) Pool is a decent size with lots of activities It is a large resort but we enjoyed the walking and found our way around quite easily after mapping it out the first day Overall a great resort-the staff is super friendly and goes above and beyond to make your stay great

Food is very limited (same every day) room service is awful, we were there for 2 weeks and even with daily tips they never mop our floor! Hotel is very dated. When you go to the beach you have to exchange a card to one beach towel!!! Loose towel or card - no more towels... In the buffet no salmon on the breakfast, the juices are deluded, same with tequila and wine. Terrible! Terrible hotel!!!

The resort was great, awesome location, the rooms and all of the facilities were very clean, great views from all of the rooms. The food was really good, and plentiful, overall nothing to complain about except the internet connection which simply was crap outside of the hotel, but it is called vacation for a reason so perhaps crappy internet connection is not so bad.

We don't want to leave this place but our luxurious one week is over, building/grounds well maintain, amazing swimming pool, daily housekeeping, amazing/friendly staff who remember your names and entertainment every night and daily activities, you will not get bored. Thank you Sandos!

Grounds were awesome, Cenotes, Myan ruins, animal shelter and lots for kids. Rooms were just ok. Washrooms are very tight. Food was ok. Service inconsistent. Late check out was not available as described. Some staff were not friendly others were great.

Sandos Cancún was perfect for my s/o and I looking for a quite getaway with a bit of entertainment on the side. It's a smaller hotel which makes for a very intimate atmosphere. It's not 19+ but there are no kids areas or activities which meant there were only a handful of kids while we were there. Not being adults only also seems to discourage the rowdy young adults from staying here too. We honestly only had one gripe during our stay which was with the staff of the teppanyaki restaurant. The server was completely rude and inhospitable the whole time making that night the worst of our entire vacation, which is really unfortunate since the rest of the staff at the resort are amazing and I can't stress that enough. That one bad person is completely overshadowed by everyone else who were just beyond friendly and helpful to us. Other than that, all our expectations of the rooms, amenities, and dinning were fully met based on the descriptions online. We highly recommend this resort and might consider a second stay in the future.

The rooms are spacious and amenities are good quality. The food was average. Nothing special, surprisingly little local fare. Was hoping for a really fantastic fish taco :( Settled for a pizza. Staff are wonderful. Service was very good, they work long hours while still providing swift friendly service. Tips were always very appreciated and our pleasure. The food over all was basic, particularly the breakfast buffet. Premium liquor was always served. Entertainment was impressive. Trying to get 2 rooms together took 3 of our 5 day trip to sort out. Prob a 3/5 overall.

We had an unforgettable week at Sandos. This is a smaller resort - which we loved. Everything is close by and the staff really make an effort to remember your name and where you are from. Rooms are clean, beach was beautiful and the pool area is perfect - plenty of cabanas to relax in. The only complaint I have is that the pools were way too cold - not a good temperature to lounge in - especially when the sun goes down! Daily activities and nightly entertainment were fantastic. Can't wait to go back!

We usually vacation twice a year and prefer all inclusives as this gives the most value and the least stress. And Sandos Cancun Luxury Resort has provided that. Here the Pros: quick check in, 24 hours room service, pool and beach service (not just drinks but also food), excellent ala carte restos (Steakhouse and Italian were the best for me), free wifi throughout the resort (although spotty in some areas, but you are on vacation), very friendly staff and accommodating, never too crowded even though hotel was at full capacity, beautiful pool area, very compact, awesome drinks (high end stuff - hello Don Julio tequila), adult oriented (not adults only), catered more 30+ age group. Cons: nothing really, our only regret was we only booked for 4 nights instead of one week, a bit on the pricey side - to be fair it was march break - but it was still worth it. We are already planned our return to Sandos Cancun, and have convinced people to come with us just on how highly we spoke of the resort itself. David from Tripcentral was very helpful with this trip. We have saved his contact info for our future vacations. He followed up with our concerns prior to the trip to ensure that we were 100% happy/satisfied with our booking. And Yes David we were. Thanks again. Highly recommended.

My fiancé and I traveled to Sandos Cancun Luxury resort from march 9, 2017 until march 14, 2017. When we first arrived we were greeted with a lovely rose and wet cloths to cool ourselves off. The staff was very helpful, courteous and kind. We waited about 2 hours until our room was ready (we had an early flight). When we got to our room it was beautiful. Marble everything!! Very modern and exceptionally clean. Fully stocked mini fridge including beer, sort drinks, juices, and yogurt drinks. They also supply cans of planters nuts, pretzels, cheese and crackers, chocolate bars and m&m which was awesome to have for a little snack. We used the 24 hour room service twice, which was very quick and delicious. The buffet was absolutely delicious, something different everyday. The desserts were incredible. The Japanese restaurant was my favourite- we were a bit put off when we were told by the hostess that my fiancé and I couldn't sit next to each other (there were plenty of seats--this was also the same hostess who insisted that I was in a wet swimsuit and wanted me to change before enetering the buffet (I was in a sundress) she was the only employee that I felt was quite rude. We were both very happy with the resort and staff and will definitely be returning

Teelah was great to work with, she helped us pick a perfect location and excellent resort. We had great flights and awesome weather. The resort was top shelf. Staff, pool, beach, service, food, and entertainment were fabulous. Sandos Cancun was clean and very well maintained. A+ vacation.

A perfect example of a smaller Luxury Resort. I continue to read a few negative reviews about this resort, I am not sure what could possibly make those people happy. This is an adult orientated resort, you can take kids but there is no entertainment provided for them. Average age of people staying here I would say is 30-60. Check in was quick, rooms are beautiful and bathrooms have a tub and shower. Standard rooms do not have a balcony but the windows open right up. Mini Bar is stocked with 3 kinds of Beer a selection of pop, water and chocolate. Snacks are also provided Pringles and Nuts and all are restocked everyday. Wine can be ordered through Room Service and is brought up quickly to the room. Food is exceptional from the Breakfast Buffet, Lunch at St Trops overlooking the Ocean and then Supper any place you choose. You only need to make reservations at the Japanese restaurant, which is fantastic, we went twice. The Steakhouse was the only time we waited for a table and it was less than 15 minutes. Resort does not feel over crowded even when completely full. Pools are very pretty in the Sun but as you will read on every review the sun disappears quickly behind the monstrous hotel built right next door. No problem just move down to the beach. We would spend our morning on the beach, move up up the pool and back to the beach when the sun disappeared. Cancun is windy and the water always has plenty of waves to play in. There is no swim up bar, but 2 bars are located either side of the lower pool and staff come by frequently to refresh your drinks. Being a smaller resort helps you become friends with members of staff as well as other guests. Guests come from Brazil, Argentina, USA and Canada to name a few. Entertainment is provided every afternoon around the pool and every evening at one of the bars. These are acts brought in from outside not members of staff. Volleyball on the beach and in the pool daily along with aqua gym and trivia games in the afternoon. A very nice place to spend a week in paradise. This is not a cheap resort but you can still look out for great deals. Well worth the time and effort

I chose this resort because through email they said that they could accommodate my vegan daughters diet... they really didn't understand the difference between vegan and vegetarian... otherwise, clean, beautiful , relaxing ... more like a 4 star. We didn't get the reception with a rose , cool cloth and drink as others have said... maybe because we didn't check in until 8 pm.... sewer smell in room that they promptly attended to but wasn't fixed until 2nd day... very little alcohol in drinks.. we wondered if they were virgin... people reported that plenty of beds at beach but all were saved with early morning towel placements yet most empty for most of the day...smaller resort has its appeal but also means less selection at restaurants.

This resort had a good variety of food (restaurants), great entertainment and very nice hospitality from the staff, not to mention the beautiful pool area and the tourquoise waters on the beach! Also lots to do outside this resort with shopping and nightly entertainment very close by to this resort!

We stayed in the Select Club Adults Only section, rooms were big, plenty of towels, room service was quick. Pool was great, hot pool wasn't working and needed cleaning. Beach was great, service was slow due to only one staff member doing whole area. Food was good, Brazilian, Asian and French a la cartes were good but Steakhouse was horrible. Creperie, Cupcake Bar and Burrito Bar were great in every way!!!

This was our second time staying at Sandos Playacar. The location is excellent - the safe, gated community of Playacar, walking distance to Playa del Carmen, and a beautiful beach. We were pleasantly surprised that they have eliminated the need for reservations at the a la cartes. We had consistently great meals at the Asian, Brazilian, El Gaucho steakhouse and the Italian, with no wait times at any of these restaurants. Breakfasts at the main buffet were full of quality selection and lunches at Riviera Blue snack bar were so convenient beside the pool. The staff are so friendly and helpful. My daughter is 12 and she thought the entertainment staff were fabulous, promoting dancing on the beach and volleyball in the pool, among numerous other activities we observed during our stay. The wildlife experience in the resort and the maintenance of the grounds are also very impressive. The rooms are well equipped (we've stayed in both the adults only and the Riviera family sections) and adequate. My only recommendation would be that an extra blanket be provided for each of the beds as the one blanket currently provided is very thin and inadequate(I understand that beds have comforters in the hacienda suites). Our mini fridge was restocked daily with beer, water and pop and our special requests were always fulfilled. The pools are very well maintained and a perfect temperature. No need to play the 'towel on the chair game' as there were always more than enough lounge chairs at both the pool and the beach. Overall, a very favorable all inclusive experience!

I have traveled to 5 star hotels and although this hotel had some good points, I would not rate it a 5 star. First of all, believe it when reviews say it is very small and quiet. Nighttime activities are non-existent. They try to have some entertainment but it is always the same guy singing ballads in the lounge bar. One night, there was a dj who was playing good music, but not long after we got there, the same singer came on to sing slow songs... Again. Champagne party is also more hype then it really is. We didn't really hang out by the pool much. Got up really really early the last few days to reserve a cabana on the beach (5:45). Otherwise there are not enough umbrellas and people were seen arguing over them. Also, some of the ones they did have were broken. The beach is the best part of this place.The restaurants are ok. Seasons restaurant was good but I had the risotto one night and it was so salty I had to send it back. Besides that it was very good. The gaijin was ok too. Buffet in the morning was great, at lunch, there were hardly any fruit to choose from. The BBQ on the beach was good. As for the drinks, it really depended who made them, however since I've been there, I have seen on Facebook that all the bartenders got a course in drink mixing. The room was so so. I've seen much more luxurious rooms. The gym is huge but again only 2 out of 5 treadmills were in working order. They ran out of wipes to clean off the machines after the first day I was there and did not add more the rest of my stay so it was really gross. Therefore, bottom line is If you get a really good deal then it's great, otherwise find something else. One more thing: staff is very friendly and great!