Beautiful beach The service can be slow but not to the point of complaining we’re on vacation I arrived very early and was made comfortable until I could check in at 3 with no issues Room a bit outdated but comfortable who stays in their rooms anyways

Pools, grounds, areas are beautiful. Nice people, good service. Good entertainment. Problem with the check in. It took 5 hrs before we have our room. Nice stay in general. ..... .............. ................ . ....

This was the first time that I ever came to Mexico I’m excited that the hotel made me feel safe rooms are clean and I had a beautiful oceanfront view. You definitely need to wake up early in order to experience all of the activities that are available especially if you really enjoy all inclusive. Although if you are vegetarian or vegan there aren’t many options on the resort to eat. I was expecting there to be a lot more seafood then there was available.

My daughter and I recently spent a week at the Grand Oasis Sens for a mother/daughter trip. We were there to unwind and relax. We purchased the all-inclusive vacation and were quite happy with what we received. The resort is renovated and fairly updated. It was very clean and and we constantly saw staff cleaning in all areas of the resort. I found the staff very friendly and check in/out was exceptionally speedy and courteous! We travelled with Air Transat and the local rep was great! She gave us lots of valuable info and tips for excursions and day trips. The buffet was great, always something good to eat and the a la carte's were good as well. Our favorite was the Mexican resto with the live music! Agnacio was the on the omelet/eggs station and he was amazing and super friendly! We looked forward to seeing him every morning! Entertainment was good, although I wish there was something by the pool every night as we really enjoyed the live music there. The weather was great, except for the high winds which prevented us from actually swimming in the ocean which was very disappointing for me but not the resort's fault! The beach chairs are solid plastic and really hard, I wish there had been better chairs there but the pool chairs were good.We never had a problem getting towels or chairs and the bar staff were all friendly. The sushi bar was great!! We weren't impressed with Sakura though and waited all week for that reservation. Never saw one bug inside the resort, and only few flies outside as it was so windy by the beach. The Spa was way overpriced so we never went there but the Coffee and Me shop was excellent and we went there a couple times a day! Would definitely return and we enjoyed our stay thoroughly! The only complaint was the mini fridge only had water, Coke and bad beer. I asked for soda water as we don't drink pop, and I requested Sol or Corona but they said they didn't have anything different.

This was not a suitable hotel. Our room stunk like the inside of a musty toilet. It stunk so bad that every time we entered, it made us gag. We complained and asked to be moved to another room and were told “ No. hotel is full” it took two days of fighting for a new room and we had to get our Transat rep involved before hotel staff would even attempt to resolve the problem. On our third day they finally moved us to a room that was a bit better. However we had to be out of our stinky room by noon and had no access to our newly assigned room until 3pm. Upon moving into our new room we found that the room safe was broken and had to wait for a repair before we could leave our valuables. Ultimately the hotel cost us an entire day out of our vacation. We have washed our belongings three times since our return home and still everything smells like the musty stinky room. We would never ever stay here again. No one looked happy, staff or guests. Staff... probably because they were dealing with constant complaints and guests probably because of smelly rooms.no restaurants were open past 10pm. Not enough shade provided on beach. One day security would not allow guest in the ocean. No lifeguard on duty. Said it was not safe to swim and yet resorts right next door on either side were allowing swimming.

I stayed at the Grand Oasis Sens for a week the end of February. The hotel is an adults only and I thoroughly enjoyed the peace. Well....peace from kids. The atmosphere is fantastic and everyone is there to have a great time. There is some local gang violence that kept me on the resort. The rang of age is 20 to 50. I’ll be back!! Tom

Clean beautiful hotel. No 18-21 kids running around. Food very good. You have access to all other 3 oasis resorts with a day pass. Plan ahead for the Box restaurant. Bracelet not necessary. Study activities offered by hotel because sometimes you have to sign up ex. kinki boat cruise. Overall, I would go back.

Too many stairs, not clean. Had VIP room and felt like a regular room...pool on our deck was never cleaned...liner was spotted with rust and white spots...deck very frailed, husband went through the deck and needed first aid. We arrived an we weren’t on the list...no rooms...the put us in the basement with no luxury...bar fridge empty, bathtub was draining and lot of mold everywhere. We asked for a new room and finally got one 3 days later. So our first three days was spent mostly in the lobby looking for service for the price we paid. Positive note the food was amazing and so were the drinks. Thank god weather was nice throughout the week. It made up for it. Would never recommend this resort.

First off, we arrived at the resort at 10:30am and was told to wait until 3pm to check-in. When we returned at 3pm, we were told to wait another hour because our room was not ready. Once checked-in, the room had a musky smell. Floor was not swept. Bathtub still had hair from previous guest. Room was humid and AC was not working properly. When the temp was turned down to 15 degrees Celsius, the room still read 24 degrees Celsius. The maid only makes your bed and does not replenish water, toilet paper unless you ask for them. At some point, it took them 4 days to replenish our water bottles although they specified that it was only done every 2 days. The customer service at the reception area was inexistent. This hotel is not even close to 3 star.

Service was awesome, hotel was well kept. We really Enjoyed our stay for a week. Would recommended to friends and family . Location was very convenient close to lots of amenities and daily Activities. Locals and other tourists were very helpful and friendly.

I really don't want to be writing this as I hate writing reviews like this. Here goes, the rooms, just wow, the smell was unbearable and everything leaked including shower taps that sprayed the entire shower room. Sink facets leaked, toilet constantly ran. Room has mold and mildew, I know this for a fact as mold is my only allergy and they won't not let us switch rooms so I was wheezing and coughing the whole 7 days. Next, all inclusive??? Far from, seems like everywhere my partner and I ended up that was less party and more relax (cigar lounge, the box) there was always something we needed to pay for or wasn't included in our stay. Room service was an additional charge too. We felt so restricted on our vacation. Restaurants were either closed or impossible to get into. Always line ups and waits..who wants to sit in a line up every time they feel like eating while on vacation!? They say to recycle the drink cups but instead the collect them and REUSE them after rinsing them with ONLY water. Let's just say I came home from vacation with my very first lip blister thanks to this place. Everyone we talked to also complained about everything I've mentioned thus far but mainly the rooms and poor service as the resort is incredibly understaffed. The restaurant and bar near the secret pool was always closed, the Maki taco restaurant was also never open. If you like slow service, broken and dirty everything, bad smells and very little to eat on your vacation then this place is perfect. To top it off the alcohol tasted like gasoline and burns your eyes if you try to take a sip. If you can drink it, you'll definitely get drunk but consuming it is the challenge. Good thing I like beer. Oh that reminds me, mini bar in your room consists of only two beers that are pry off and don't supply you with a bottle opener to even drink your two beers. The staff were nice, some were able to help and some just couldn't wait to go home. Pretty sure we could have made a palm tree with all the tree debry at the bottom of the pool. Pavement is very uneven so be careful when you walk. I feel horrible writing this and don't want to but I dont get much time to take vacations and can rarely afford to so this was more upsetting than anything. I couldn't even be mad because I was just so disappointed. This resort has great potential and a wonderful theme but failed to execute it's true purpose. My partner and I are very easy going people and always look for the positives in everything but we were disappointed and came home feeling everything but relaxed and refreshed. I really hope they put money towards the rooms and rest of the resort as it has the potential to be amazing! The food at the box and sunset restaurant were amazing and very well done!! Highlight of the trip! Food was delicious when received.

The beach is AMAZING and Antonio at the beach bar, was the hardest working person we met at the resort. He was super friendly and remembered our drinks by the second day. The 3 pools are great but not heated; we preferred the hidden pool as it had great Bali beds and a deep pool, great for swimming. Our room on the second floor was a little humid because there are no windows or balcony and didn't seem to air out much. Especially since we had to dry our wet bathing suits in the bathroom everyday. However once the air conditioner was on, it helped a bit. The entertainment by the main pool at lunch was so so: lap/poll dance lessons, water volleyball, free short massages; nothing that truly interested many people. The foam party on the Saturday was a lot of fun! The service was great but could use a bump up since it seemed the tipping made a big impact. We had an issue with our safe and after visiting the front desk to ask for help, security came to our room and fixed it within 5 mins. The "coffee and me" place had great coffee and snacks through out the day and late snacks from 11pm to 2 am. Sakura was the best restaurant we ate dinner at, each course was delicious. You need to make a reservation for it but we managed to get in 2 times during our 7 night stay. The next best restaurant is "The Box" which had a crazy reservation system but worth it. We had to stand in line from 6pm to get a 7pm reservation for that same day. They only have 2 seating times 7 and 8:30 and each holds about 20 people. The other two dinner options for us non Sian Kaan guests, were Moonlight which had a great salad bar and Italian a la la carte dishes, and Coba which was an international buffet, food was good at both. Lunch options: Sushi Bar was really good, we ate at it almost everyday. Maria Bonita was the only place where you can order "authentic" Mexican food which was delicious. Hippie Chick was good too but served more greasy good like burgers and fries which we didn't really care for. We emailed ahead of time and informed the hotel it was my birthday and they went out of their way for us. Prepared a special 4 course dinner and served it at Moonlight since Sakura is closed on Wednesdays. They also surprised us with a bottle of champagne and cake in our room. On Thursdays, everyone at the resort is invited to party on a pirate ship off the resort. The party can get pretty wild and drinks and some snacks are included. We were bussed there and back returning around 3 am. The other nights, entertainment is hit or miss. Overall, we had a great time. There were things that weren't perfect but we thought it was great value for what we paid. We met great people and will have lots of memories.

I was very excited to stay at the Grand Oasis Sens, the location on the beach was excellent but that was it. Biggest complaint is the lack of food options. Breakfast was the only time you could eat at the buffet, not at lunch or dinner. The buffet was OK but nothing special. Lunch had 3 choices, Mexican; food was fine but why did we have to sit inside? It had a very nice outdoor patio but they didn't open it for seating so we sat indoors in our wet bathing suits! Second option was the Italian which is the only place readily available for dinner so we didn't want to have both lunch and dinner at the same place each day. Last option was a little BBQ area, which is where we ate almost every lunch. Dinner options were a joke! We arrived on Friday evening, Saturday morning I tried to make reservations. The first available reservation was Wednesday! And then they wouldn't let me make a 2nd reservation until after Wednesday past, therefore I only ever got to make one reservation for dinner. First dinner option was "The Box" which only had 2 seatings a night of about 15-20 people each. If you didn't line up before the first seating you were out of luck, they sat people for the 7:00 seating and took names for the 8:30 seating, so if you didn't get there at 7 to put your name down you didn't eat at 8:30. The only other restaurant was Moonlight which was "Italian". There were always seats available there but we had to wait up to 40mins sometimes. We ate at Moonlight 5 out of the 7 nights we were at the resort, not out of choice but because we didn't have any other options. There were 2 other restaurants but they cost an additional $65USD per person! That's a lot of money considering its supposed to be ALL Inclusive, and the food at resorts isn't remotely good enough to justify that cost. My other huge concern was security. The beach vendors had full run of the resorts roped off beach area. They hung around the bar, drank report beer and socialized with the staff all day. More than once they asked guests if they wanted to buy drugs or smoke weed. I reported one of these incidents to the front desk, (with a photo of the particular vender ) she said she would call someone. Ten minutes later a security guard came down to the beach, said hello to all the venders, including the one I reported, and then watched as the same guy that I reported walked up into the resort to "use the bathroom" . Obviously the vendors have far too great of access to the resort and guests. Another minor issue was that the bed sheets were too short for the mattresses and couldn't be tucked under at the foot of the bed. I hated sleeping with my feet on the rough, scratchy mattress.

Will not stay at an Oasis ever again! We had to throw out our suitcases and leather coat and shoes still smell like mould 2 weeks later. Black mould in room and on the pool tiles. Buffet is only open for breakfast and only two or three restaurants open during our stay and lineups and waits to get table only to find many items including bread all gone. Next to no entertainment and totally understaffed except for security staff walking around. With a couple of exceptions, most staff trying to avoid guests rather than making them feel welcome. Tried to switch hotels but Air transit rep quit job and we were left hanging. We were willing to pay extra just to get away but no help from anyone to make it happen. Disco is small room in basement. Treacherous floors with multiple small level changes make heels dangerous, lots of people limping or injured from falls while we were there. Staff even agreed hotel is mismanaged and although price is lower than many hotels, it was a waste of money versus fewer days at a better resort, especially since we had to throw out our luggage.

This 4.5 star hotel was worse than a 3 star. First, 11 restaurants hell no; its more like 2! Second, 10 bars mmmmmm yeah more like 2 again. Third, let's just say when there was a thunderstorm ppls bed were floating above ground. Thank you!

Other than having to wait for our room, we got in at 9 am, I have no complaints, the food was awesome, everything clean everywhere you looked, staff were friendly, and did not seem to look for tips, got served quickly and politely, at all bars and restraints, amazing views from the pool. Food was amazing, only went to the buffet for breakfast, no need for reservations other than the Sakura, book early if you want to eat there.

My boyfriend and I took our first vacation ever and we are extremely happy we chose the Grand Oasis Sens! Very friendly staff, enough bars, pools and restaurants to choose from and amazing entertainment. We enjoyed performances in the lobby, foam party at the pool, live bands on the patio, a cabaret show 3 times a week and a FANTASTIC Pirate Ship Cruise on the Thursday! We definitely recommend upgrading to the Sian Ka'an package because it gives you full access to all the amenities and a more private area of the beach if you would prefer to relax more than to party. The Black Hole and Careyes restaurants are included in that package and are amazingly delicious!! Definitely would consider returning in the future, amazing first vacation experience!

The resort itself was amazing. Even had private pool on our deck, staff was unfriendly. Didn’t matter if you were the only person at bar with a tip they still ignored ya. The food was amazing. The restaurant, moonlight amazing food, staff was nice there, and if you have to wait they give you a beeper you can go anywhere on resort and they beep it when your table is ready. Your key card is on your bracelet so you never lose your key which is cool. My biggest problem, our second last day someone called our room at 5:44am saying that the police were on way to arrest us which terrified me because my boyfriend and I was sleeping since 9pm the night before, they spoke very little English and when I lost it on them saying there was no way in hell police should be on way because we did nothing wrong we have been sleeping all night , they asked if I spoke Español and then said sorry sorry and hung up. I asked The lobby about it later on in the morning and they didn’t seem to care at all , they just pushed me off. Room service came around at supper time instead of morning which was hard to relax in the room not knowing if or when they were to show

This hotel was very good at maintaining the cleanliness of the grounds, rooms and overall area. There was always someone cleaning up dishes, washing floors, giving out towels and sheets for the outdoor beds, making sure you had what you needed etc. Everyone for the most part was friendly but the only thing I would suggest is they need more than one bartender per bar. They looked a bit overwhelmed but always were polite and served everyone as best they could. The food was amazing at all of the al a carte restaurants and since they are unlimited you should go to them as often as you can!!!! The buffet was open at breakfast and had your typical items and was good. It was closed at lunch but there was always other options to choose from. The Italian place was really good...who doesn't want steak and shrimp for lunch? The buffet was a bit disappointing for dinner but overall it was acceptable. It was just a bit small with little selection but since there were so many al a carte's, there was no need to visit the buffet. All you have to do is visit the al a carte you want to go for dinner about an hour before and make a reservation. Be there early because everyone lines up. They don't do the "make all your reservations" on one day or even on the morning of. If your bar fridge doesn't get any bottled water just visit the lobby bar as they give some out there as well. The night club is basically on level 2, which is the main pool level at the back. If you don't mind thumpety thump from 10pm until 2am each night.....I suggest getting the rooms we did on the main walk out level 2. It is a bit of a weird set up since its a pyramid style hotel....lots of stairs and its great for exercise but not wheelchair/disability friendly though. As an example if you want to be able to walk out of the sliding doors right to the pool, bar and sushi bar....get an EVEN number room. Either 218,220,222,224,228,230. there were a couple around the corner next to those but they didn't have sliding door access as you would have to walk around. Its great at that spot as you can sit outside your door they have two loungers for you to use. Plus there are 3 oversized beds which are basically oversized loungers for groups to hang out or couples. I suggest you get up early and put a couple towels and maybe a shirt or two on it to save it. By around 8am all of the spots get taken.....just don't got it for the day if you only plan on using it for an hour :) The entertainment was really good and I suggest reserving a spot for the Cabaret show at the Oasis Pyramid - they provide transportation and its free! The night club has a show each night and do NOT miss the burlesque show its hot!! One last thing....don't miss the foam party in the topless/hidden pool.....that was fun :)

Worst all-inclusive experience ever. Staff was rude (except reception & bell boys). Rooms weren’t stocked, no alcohol in rooms except beer, supposed to be all inclusive? Bartenders would roll their eyes at me every time I asked for a drink, lights were out by midnight, food was mediocre, pool towels are rough, wifi connection shitty, just a brutal experience. I don’t recommend this hotel to anybody.

Hidden pool is the nicest place to rest, but be ready to wake up 6:30am if you want to ensure a nice place besides the pool. If you don't do that, people will put an old book and "reserve" the place for the full day. No restaurant 24h is a shame. The ALL inclusive actually is not all. The best restaurants require extra payment, something over 65 US dollar per person per dinner. Other pools have an awesome view of the ocean but are too shallow. It is a pool for babies!

I absolutely hate writing bad reviews but I felt this was necessary. A group of 10 of us went and we did not have high expectations by any means but it was worse than we could have thought. This resort is very understaffed and run down. Water: we were never able to get water bottles at any bar except the lobby bar which managed to run out everyday meaning you could not get water bottles unless you ordered them through room service which costed 11$. You get 2 bottles in your room and that’s it. Being in Mexico and in the sun it shouldn’t be such a hassle to get water bottles. Food: buffet is awful, very limited selection. Only open for breakfast and dinner. We had a group of 10 and could never get a table together, they made us seem like we were always bothering them when asking to sit together. Only 2 other restaurants you can eat at without a reservation and don’t cost extra. Moonlight the Italian was by far the best restaurant in terms of service and food. 8/10 people in my group got extremely sick from the food unable to leave the washroom for at least a day. Not how you want to spend vacation. Drinks: the bar rail alcohol tastes like nailpolish remover, when you ask for Smirnoff or absolute vodka they make it seem like you’re asking for a huge favour. There’s also a limited amount of bars around the resort- 1 at the beach, 1 in the lobby and 2 at the pool that’s it. They are extremely understaffed, it takes forever to get a drink at the lobby bar you really only get one at night before it closes. As well they ran out of beer across the entire resort. Rooms: only a sheet on the bed, we had ants all over our night table every morning when we would wake up, my friend had a massive cockroach in hers. Meanwhile we were in the grand sens plus which meant we were supposed to get a stocked mini fridge which was not stocked and there was no other difference. Walls are super thin you hear everything. Beach: beach is beautiful and water is very nice. Pool: great layout and super fun during the day. Entertainment: amazing entertainement staff and activities. Participate and you’ll have a blast!

It was a slightly older resort but very clean and we'll maintained. There was a large percentage of gay and lesbians population there at this time , so if this offends you I would suggest that you go elsewhere, but e found it to be OK. If you have issues with climbing stairs, this is not the place to go. There are about 20 stairs to go down to the breakfast buffet, which was very nice. To get to the main pool there is a dozen stair steps and another four to the next level of the entertainment pool and another 10 to 12 to get to the beach. The bars were available at most levels , but the washrooms were not easily accessible or close, there could be more washrooms. Entertainment was pretty good at the pool stage and Kinky's bar and the piano lobby bar. I would suggest that you go to the concierge office to try to get on the shuttle to the Grand Oasis Cancun resort for the free Caberate show or others that are available. They don't really mention the shows unless you have the San Kan upgrade but it was excellent. If you are adventurous you might try to rent a smart car in the lobby to venture out on your own, or take an excursion or two to Tulum or other sights. The water was rather rough when we were there in early March so no kayak or snorkeling was available, but the beach is pretty and we'll maintained.

Nice enough hotel. Set aside at least 2 hours every morning to book dinner reservations for next day! Good entertainment shows. For some reason getting drinking water way harder than getting alcohol. Strong winds every day. Never allowed to dip a toe in the ocean.

First impressions the hotel is older with some renos done, the rooms need upgrading and the water pipes need major work as we had no water in our rooms for 3 days during the day . Trying to get a bottle of water is like pulling teeth or a dinner reservation get there before the 8 am start time or you are SOL. I was in tears trying to get a dinner reservation for my husbands 50th BDay. Major issue our safe did not work the whole week thankfully we were with a group and we used theirs. They are seriously under staffed 1 girl serving coffee with a line up 20 deep or the lobby bar at night with only 1 bartender. Hard to give a rating for the service most wait staff tried very hard but run off their feet.

The hotel was old and dated. Our room was horrible.. hairs on the pillows, terrible water pressure and was mainly cold. The pool area there was insane and not in a good way. We stuck to the beach.. that was the only good part. We paid way too much for this resort and we didn’t even get the top package.. couldn’t even go to all the restaurants and bars because of our wrist bands which was ridiculous. We talked to other couples that paid less than us and they had the upgraded room. Would not go back. The staff said they were going to do something special for my fiancé and I since we just got engaged and they did nothing.. so that was stupid. We had to basically hide bottles of water in our room because it was impossible to get bottled water.. they always tried to serve us tap water. I was sick from the food 4 out of the 7 days. The excursions we went on were amazing but pricey. Would recommend the catamaran but not the Tulum tour.. sounds like the Coba tour was way better. It was nice to get off the resort since we hated being in our room because of how gross it was.

Rooms are nice and clean, beautiful beach area, several pools to enjoy, restaurants are poor - 3 are additional costs, 1 very difficult to get into as only 15 seats, 3 remaining are mexican, italian and buffett. Not too much to choose from. Staff are friendly and helpful. However, if you don't tip generously the bartenders will not serve you.

I was travelling with 3 of my friends on Jan. 31 (for an 8 days stay). The hotel is very close to the airport, the transport was quick. Some travellers found out upon arrival that no rooms were available. We needed to tip at the fromt desk to get a better room. The rooms were fine, no issues. The bed not too comfortable but did the job. The TV was damaged so the screen had bad quality. Impossible to get any botteled water anywhere in the hotel except what was in the room fridge... Since we didn’t have the upgrade for Sian Ka’an, we only had access to 1 bar that was closing at 10 pm. The Kinky disco was then becoming available that was really so so. The service at the bar (lobby or the beach), was VERY slow!! Only one barman, David, was great but we gave him tips of around 10$US/day. The restaurants can be reserved only 24-48 hrs before and the line ups were horrible. The buffet was mediocre, the time to get an omelet in the morning was 40 min. Very frustrating. On two occasions, while in a restaurant, we just left without receiving our meal since it took 1 hour to get it...and still, it didn’t arrive. Although it is mentionned not to leave the towels on the chairs, travellers do it anyway. Therefore, there is almost never any seats available around the pool. The music is nice during the day, entertainment, although short, was fun as well, as was the foam pool party. The bracelet given upon arrival is also the key to the room. That is a nice upgrade so there is no worry about loosing the room card. What made a difference was the beautiful weather and the great people we met. Over all, I give this resort a 6 out of 10.

Great resort, excellent service and the food was out of this world. I would highly recommend, but you need to book the Shan kaan package. You get royal treatment. It might be an older resort, but they are constantly upgrading and very clean.

The resort was as advertised so that meant few surprises if any that I would consider negative. We had an ongoing issue with the shower not working and had the maintenance crew attend to the issue on two separate occasion. In the end it was functional but never worked properly. The room was sold as a King size bedroom but in reality they simply put two separate double beds together and called it a king size bed. Doesn't really cut it if you're tall because not being a true king size bed your feet hang off the end of the bed. A couple of issues with regards to lights in the room. The track light inside, over the patio door flickered when turned on and felt like a cheap disco light, we left it off. The main concern was one of the outside wall mounted patio lights kept flickering and when I looked at it had been hot wired together and the copper wires were exposed, a definite safety issue. Other than that the room was awesome. Beautiful view and the large deck with private pool was very much a bonus! The restaurants were very interesting, much to our delight. I would caution folks to ask detailed questions prior to booking an evening at the Black Hole Restaurant. We found the methodology of how the seat you a bit awkward and thru us off the experience completely. On the other hand we cannot recommend highly enough to defiantly book an evening at the Benazuza Restaurant. This is a MUST if you are in any way a "foody". Loved it!! Over-all I (we) feel comfortable in highly recommending this resort. Further more we booked the SIAN KA´AN ROOM package and it was absolutely worth the extra!!! With regards to the "concerns mentioned earlier I will have to state that while this resort is a few years old, it is graceful and overall beautifully maintained. Go, enjoy and be your own critic. We would certainly consider a return visit.

We stayed at Temptation from November 21st to the 28th for our honeymoon and we were not totally sure what to expect based on the online reviews. First few days we partied hard and made some new friends. The whole place is amazing and we loved the new décor. General We stayed on the fifth floor in Bash tower, our room was large with a huge king size bed, there was a walk in shower, the room was a very clean and modern. Food What can we say about the food, it was all excellent. Loved the daily sushi bar at the buffet. As far as ala cart's go "She" and the Italian were our favorites. Staff The staff were amazing always willing to help make you feel welcome, Very friendly and always smiling. The third day we were there they decorated our room with rose pedals, chocolate strawberries, towel swans on the bed and a honeymoon banner on the door. Overally The place is truly amazing and we will definitely be returning, but there was one thing we'd like to see: Other than the honeymoon decorations there were no other days they did the towel are and my wife truly missed that.Foam party was so much fun, we loved every minute of our stay, the entertainment team made it that more special. We came prepared with costumes and took total advantage of the theme nights, this was my favorite part! They could possibly consider changing the theme night line up from time to time. This was one of our best holidays yet, we partied like rock stars and had so much fun, we miss all of our new friends already. We are looking forward to another Temptation Vacation in 2019, hopefully the new one will be open in Punt Cana. We will be back., A & A

Hi everyone Very nice hotel.. everybody Is very friendly, manager assistance they are very smart and solve any problems.. Valentine was one of them, she Cheng my room with a beautiful smile. Thank you for doing that. All the staff is very friendly And they just wanted you to ask them for something and they will do it for you with a big smiles. Regards. Nash

Rooms-clean, modern, fridge restocked daily. Check In- fast and friendly. Beach- beautiful, clean and you can walk for miles.Unfortunately if you are a beach person and like to swim in the ocean don't go here. The waves are huge and red flags are up everyday meaning it is not safe to swim. Drinks good but watered down. Staff extremely friendly and accommodating. Entertainment okay but we prefer resorts with a theatre and theatre style shows instead of burlesque or cabaret style however they were very talented.Fire show was great! Pools are clean. There is one quiet pool and one with daily activities. Food was good. We did not try any al a cartes but we enjoyed the breakfast, dinner buffet and the Italian restaurant. Would recommend if you want something that is adult only, close to the airport and are a pool person.

This was my first adults only resort I have ever stayed at. Not having to worry about kids being around really helps with relaxing. Prepare to get up very early to reserve yourself a beach or pool side chair, this vital if your not the best with the sun. Book your restaurants asap, I highly recommend sakura, the food pallete was great. Moonlight for lunch or dinner is a great option for Italian food. Lots of stairs so be prepared.

On our first day at the resort we were given a room on the 2nd floor that was musty smelling, with dark hallways and view of bushes and a cement wall. After speaking at length with management we were moved to a much nicer area on the 7th floor. Also we did not know that the location for the breakfast and supper buffet did not have an elevator but only lots of steps, which my wife found very challenging due to her limited mobility. However the rest of the trip was very good. Good service, food and weather.

The Grand Oasis Sens was overall a very good resort. The staff was very accommodating and the food was great! If you stay, you have to make sure to get reservations at the Black Hole and Benezuza, they are both amazing experiences! There are a lot of stairs throughout the resort that would definitely not be an issue unless you have bad knees/mobility issues. The upgrade to sian ka'an is definitely worth the money...the room upgrade is great and the access to premium liquor is very nice. The resort is located at the south end of the hotel strip and is only a short $1 buss ride into the main entertainment area. Buses are safe, clean and run 24 hours a day.

The beach was amazing. The pools were nice and well maintained, rooms were nice but could use a bit of updating and maintenance. The staff was friendly for the most part, however bars closed early for an adults only resort and the check-in/out process was very slow and painful. Small detail and not as important, but I've been to 3 star resorts that had pool side service, unfortunately that did not happen at this resort

Hotel, food, beach and pool were great. Service was poor and lacking. Room cleanliness was not up to par. A la carte restaurants were booked all week. The coordination of available bars being open was an issue.

This is a beautiful hotel but needs improvements every where. It is a little dated. They were working on improvements while we were there. This hotel is lacking staff. The staff that was there were very accomadating and very friendly. The food was awesome but had great difficulty booking for the specialty restaurants. If you are disabled in any way, this is not the hotel for you. Too many stairs. We had a few issues with our room but was fixed immediately. I would highly recommend the ocean view from floor 6 and up. If you are looking for a good deal, this is a good place for the buck. I would rate it 3.75-4 star. Dianne

We paid for an full ocean view, but the room they gave us was in corner with barely an ocean view, Washroom was dirty so we went back to ask for what we paid for, were told they didn't haven any rooms fully sold out. to come back next day at 10am and told us not to unpack. Went back at 10 am, told us to come back at 3:30, at which time they told us they were completely booked and either take the room or go to their sister property but no guarantee they would have ocean view. After spending most of the day trying to get what we paid for we were finally given a room with a full ocean view, when we went up there were people in that room. Came back down and waited another 2 hours for them to find us something as our old room was now given away and we had no where to stay. We wasted a 1 1/2 days of our vacation sorting this mess out. at the end they had no choice but to give us one of their suites that had its own full walk out patio and pool. But what a hassle. Very bad customer service during check in and check out. The front desk could not make change, always told us to come back at 3pm and when we did the answer was always NO come back tomorrow at 3. We won't be going back to this property again. Buffet always had lineups even when it was not full, the 2 restaurants where you had to make reservations were full for over a week so the food choices were repetative and few. There were about 5 other couples that we ran into that had some kind of issue with their room (ceiling was leaking from above floor, washrooms were dirty, assigned rooms that weren't cleaned or had been assigned to someone else, keys wouldn't work) just a mess. The staff at the front desk were very rude and not helpful, but all other staff were very pleasant. The propery grounds were well kept, good choice of entertaintment but limited choice for food, 2 of the restaurants were booked solid with no openings for a full week while one was closed all the time even though the sign said open at 7pm. Buffet lineups almost everyday at breakfast, lunch and dinner even though there were many empty tables, service was slow in the buffet. No a good experience and would not recommend to anyone.

Our trip was from December 5th to the 12th, 2016. Had a great time at the Sens, the food was amazing, especially the Sakura Sunset and the Black hole. The staff at the front desk, the servers, the entertainment crew did all they could to ensure that we were well taken care of. We stayed on the 6th floor, ocean view and was well worth the little bit more for a balcony. The perfect cappuccino from Coffee and Me while watching the sunrise every morning.... there's no words :) Always something to see and do, the resort is big enough to find a quiet spot after too much fun, and small enough to meet new people and make memories. I love Cancun, the transit system is easy and cheap. The restaurants, bars and markets are a great day trip and seriously the Walmart is something to experience ;) We would love to visit again and it's on our short list for next year. Who needs Cuba and the Dominican, when you can visit stunning Mexico!!

We were in desperate need of a vacation, as we were going through some crazy renovations on our home. So we chose Oasis Sens for their chill vibe, and for the fact that we had been there before, and we knew everything about the resort already. We arrived fairly late, but were immediately escorted to the Sian Ka'an reservation area, where we were treated like royalty. We got our room right away and were in shock of how beautiful it was! We had a beach-side suite, it magnificent view of the ocean, a large terrace with a plunge pool. The Suite itself was huge. Way more room than we ever needed. The dinning was amazing! we of course ate at Benazuza and the Black Hole. We tried to get reservations for the Sushi place, but they were booked up. But it was fine, as we decided to head into Cancun to do some shopping and eating out on a patio in town. We were there to just relax and do nothing... and that's exactly what we did. We never set any alarms, and we just slept whenever for however long we wanted, ate whenever (room service), cruised the internet (with our free wifi), dipped in the plunge pool/ocean/public pools whenever we need a cool-down. We didn't spend much time in the public areas, but when we did, it was nice. Getting to town was super easy. Staff was super accommodating. The mini-bar service could improve a bit... a little slow to re-stock. i would love to go again, and probably stay a little longer next time. 10-14 days would be so nice.

The whole experience from start to finish was amazing!! The hotel experience was top notch, the food was amazing. Couldn't have had a better time. If you are looking for a great place in Mexico to take you significant other this is the place for you.

We spent the first week in May at the Grand Oasis Sens. Its a beautiful resort, but not for the mobility challenged. There are stairs everywhere. There is an elevator for the rooms, but the main buffett is in the basement, with no air conditioning and accessible only by stairs....32 steps. To get from the lobby to the beach, there are 3 sets of stairs.There isn't any mention of stairs in the overview of the resort on your, or anybody elses web page. Our 88 yr old mother was with us, and had a challenge each day to get to the beach or pool. The food wasn't great at the buffett, but we did enjoy the Mexican and Italian restaurants. Our rooms were clean & bright....no issues there. The staff were very friendly & helpful. Because of the stairs, I won't recommend this resort.

Good hotel, however there were too many stairs with the elevator not going down to the floor the buffet was on thus 31+ steps to get there & no A/C in that area. People were calling this "The sweat box". I passed out at the buffet my first night there because of the heat! Service/rooms/restaurants were all good. Hallways were too dark, more lighting in most areas including the lobby would be great. Also lots of steps to get to the beach. Stairs are a bit of a challenge for my Mom who is 88! Despite these things we did have a good trip!

The resort was absolutely gorgeous. Perfect view of the beach, delicious food, many restaurant options. The service was impeccable. The rooms were clean and well maintained. Not far from the party life.

Lots of pools and restaurants. Always well kept. Staff friendly but overworked. Also, we experienced less attention from the staff(bartenders) because we were not wearing V.I.P bands thus year.Telaphone in the room didnt work but we had a jacuzzi. Cest la vie!!

The hotel seemed to downgrade its shows and food selection from last year. Still a beautiful place but in need of maintenance. They gave us a ocean view with a jacuzzi which was thrilling on the main floor. More of a relaxed atmosphere, love the beach, usually wavy waters. Staff is friendly and accommodating.

The beach was beautiful but with bad knees you could not get down without a lot of pain. I did get down once and it was just great, if my knees were good this vacation would have been 30% better. I did tell my travel agent we had bad knees. This resort to me out of the last 12 places we visited in Mexico is number 12.

Food was poor and room air conditioning did not work. You had to book most of the restaurants a minimum of 48hrs prior to going and the buffet restaurant food was not labelled so you never knew what you were eating. Our room had a water leak near the window that never stopped leaking. This is suppose to be rated 4.5 stars resort, more like 2.5 stars. The main bar in the lobby was interesting and the restaurants near the hotel were very good and inexpensive but we had paid for an all inclusive and had to enjoy our best meal outside the resort.

The hotel was nice - rooms and pools were clean. Most of the staff were friendly and the restaurants were for the most part fairly good. Only complaints are that we basically had to beg for water bottles as they never filled up the mini bar in our room. The nightclub was good on the nights there were performances. Otherwise, the place was pretty dead after 11pm.

got there bye 11am told room will be ready at 300 pm than told us the restaurants are fully booked for the week.now im not happy. go back at 3 pm now tell us 330 .330 comes now 430 for sure .430 walk in to the room not cleaned at all wet towels on the floor, bed not made, dirty dishes,no water or beer in the fridge.i lost it on the manger 6pm room cleaned.no water or beer til nexted day.the next day the manger booked all4 restaurants for us (fully booked bull!) maybe stop booking with you u sell bad resorts

Older high end building - lots of marble. Partially refurbished, plumbing is old, stairs lack handrails. Resort was full, long lineups for coffee, for meals, for meal reservations. Pool chairs claimed early each day, people leave, chairs sit empty. Food is only ok - mostly bland.

The ONLY reason for 2 stars is the Mexican and Italian restaurant had good food and the hotel grounds are well laid out and very attractive. Also the beach and pool are great- no drink service though- you have to go to the bar to get your own drinks. Those are the only saving graces for this hotel! Service was HORRIBLE! The rooms didn't have blankets ( we literally had to call 3 times) and they charge for Wifi (it's 2016- if you consider yourself a 5 star then wifi should be complimentary). All the double rooms are with double beds only- again if you're going to claim you're a 5 star you should have 2 queens per room. I will not be going back and I suggest anyone looking to stay at a 5 star in Cancun do the same. No one tried to make our experience better after we went to customer service and they were apathetic at best.

WE FIRST WALKED INTO A ROOM AND THERE WERE ANTS CRAWLING OVER THE COUNTERTOP BY THE COFFEE MACHINE. WE WENT BACK TO THE FRONT DESK AND THEY SAID THERE WERE NO OTHER ROOMS. SOMEONE CAME AND CLEANED UP THE ANTS AND SPRAYED SOMETHING. WE PUT OUR BAGS DOWN AND TOOK OFF OUR SHOES, AND THERE WAS SAND ALL OVER THE FLOOR. THE TOILET WAS DIRTY. WE HAD TO REQUEST WATER AND POP EVERYDAY FOR THE FRIDGE AND 3 OF OUR 7 NIGHTS, IT DIDNT COME UNTIL 11PM. THE DRINKS WERE DISGUSTING. THE FOOD EVEN WORSE. WE BOTH WERE VIOLENTLY ILL., AND THEY DID NOT EVEN HAVE GINGER ALE FOR US, BUT SAID THAT I COULD GRAB A TAXI TO THE STORE.

Easy access to beach, great pools, good variety of restaurants and bars. Close to airport. Friendly staff. Lots of lounges at pools. On the downside, had to pay for wifi, and could only make one ala carte reservation per day.

We had few issues with our stay, such as room type, toilet n shower not working all the time, water supply had shutdown for 3 hrs w/o any advance notice due to reno. and on a raining day lot of leaks throughout the resort. No free wifi anywhere ($11 per day) no food or drink after 2am if you want to explore Cancun's (the best) nitelife make sure to eat in downtown cuz there is nothing available at this resort not even as late snack :( and also there isn't much happening at the resort entertainment wise may be due to not that many ppl were there after 10pm its a ghost town only entertainment is dwntwn. Anyhow they did their best to compensate us for all these issues to make our stay enjoyable by giving us free wifi and upgrade our vacation package. On positive note Benazuza , Black Hole, Sakura and The Box restaurants were awesome, great food and service. Cheers

This is a very nice resort. Very clean and well cared for. The food selection was good and the service was excellent by all staff. The pools were great! The only downside was the lack of nightlife besides going downtown to the bars and clubs and the lack of food for late night snacks.

-awesome beach and pools -playmakers keep you involved in daily activities (yes I miss you Antonio!!) -tons of food options!!! be sure to check everyday for reservations and try all restaurants and bars!!!! -BLACK HOLE is a must!!!! even if some are hungry after (smaller portions) go to buffet, no complaints here at all!!!!!!!!!!! it's quite the experience! -check out Isla Mujeres, rent a golf cart and explore on your own no tours needed :) -DO NOT BOOK WITH VACATION EXPRESS, all that did were shipped out their first nights, it's really upsetting for the travelers and also others to see people so upset and dealt with very unprofessionally, not necessarly hotels fault but you would think therer was something that could be done.......something was not right here with regards to that

I just came back from the Oasis Sens a week ago. I've been to Cancun many times and I do have to say, compare to the other resorts, this is definitely my least favorite. Room was ok, clean but dark...they should have a lamp beside your bed. We did not have a safe in our room, we did ask for one but never got one. The food... breakfast buffet is good, no buffet for lunch. They really should have one because, huge line ups to the sushi bar, hamburger/hot dog place, italian, mexican and chicken resto. If your not in line by 12:00 noon, then good luck. For breakfast make sure you do try the Benazuza (reservations needed), it was excellent and the two waiters we had Alfonso and the other one were excellent. As for dinner, buffet, Italian, Mexican are ok. Japanese was really not good. Instead of serving us whatever they served us, they should do stir fry. Then we tried the Black Hole. You have to try it for the experience but the food was not the best. They have a coffee shop, don't know why they don't open it at 7:00 am instead of 9:00 am Hotel and pools are clean. Just beware at night if you walk around the pool because there is two pathway which are not lite.. yes there is yellow cones to make you aware but they should have a railing or something because we saw somebody fall and he could have gotten really hurt. Would I return, not sure.. maybe if the price was right.

Oasis Sens is ok if you are not looking for amazing food. Did not have a safe in our room so after 2 days of asking for a safe and not getting anywhere, we shared with our sister who was staying in another room. Beware of staff at reception, they charged us more for the internet and even after telling them, they did not reimbursed us. They made copies of our receipt and said they would deal with the employee directly - beware of Rashid at reception, he's a thief. Elizabeth the manager, did not want to give us our money back until the next day once she spoke with Rashid. Too late we were leaving!!! But overall, it's ok. The pools are beautiful and just like any other places, some bartenders are nice and others are jerks. Anyway it's better then shoveling snow and staying in the cold. Depending what you are looking for, I may or may not recommend this hotel. If I was go book this hotel under $1000 including taxes I would go, but would not pay more.

Everything is well kept (needs a little upgrading)and more a/c inside of hotel !! Staff is very good and will do anything to make your stay a good one !!! The beach of the resort is 1 of the nicest beaches I have been on in my life !!!

We travelled with 5 young adults to this beautiful resort. It was kind of quiet but the pools were never full and the beach was beautiful. Unfortunately, the waves were to strong to swim; you could get hit by the waves if you like that. No tennis on site which we had specifically asked about so that was disappointing. Food was good and we enjoyed the swim-up bar (Gracias Carlos!) The Entertainment left to be desired although the snipets of Cirque du Soleil in the lobby were amazing.

You promised our group of 7 that there was tennis but THERE WAS NONE! The grounds were clean but had few planned daily and nightly activities. Did NOT get an ocean view as requested either. Food was excellent though!

We really enjoyed the little things that were done for us ,the staff had all the time it takes to make sure we were well taken care of .We had clean rooms good food excellent bar serves .We would go back ,a big thank you to all the staff .

The resort staff were absolutely awesome! Rafael was supper! The food was really good. There wasn't a meal that I didn't enjoy. The rooms were really good, we had a great view out of our window. Again the staff was fantastic.

Everything was pretty good. Though the food wasnt that great. Too greasy. I wanted more authentic Mexican food. The pool and beach was amazing. And I loved the room. Service and price was good. I'd recommend it as long as you aren't looking for great food.

food was fair.night entertainment very poor.rooms fair.swimming pools good.poor service in resturants.IIt was rated 4 star ..sorry I dont think so...may be 2 1/2 star....not even 3.I will never stay here again.

Our stay at Oasis Sens was slightly disappointing. We had travelled to Mexico before and had excellent experiences, however this time we opted to stay in Cancun instead of further down in the Riviera. The pr ice of the resort was great, however when we arrived our room was still not clean, despite the fact that we arrived at 9pm. We ordered room service that night, and the food was pretty good along with the service itself. As the week went on we got a tad bored on the restaurant options available to us. The menus didn't change so you ended up eating a lot of the same things. The drinks were also not the best. Cheap liquor and cheap sugary mixers instead of juice. Tolerable, but not the best. We did eat at the special restaurant one night and it was an awesome experience. We had our own dedicated waiter that night (only 1 other party was dining), the food was spectacular and just all around worth the money. Sadly the resort night life was pretty much nonexistent. They have a nightclub on the premises but mostly live bands and no DJ, and it shuts down before midnight, so you have to travel into Cancun to get any sort of night life. The biggest issue we had was with the room. The room was clean, although dated, but on the last day a wooden panel in the ceiling fell down and hit me on the head while I was emptying the safe. It left me with a large goose egg, and a nasty headache for my flight home. We also didn't recieve so much as an apology for what happened. We called the front desk and maintenance came and fixed the hole in the wall, and broken thermostat the wooden piece had hit, but every time we mentioned me getting hit in the head we were ignored. I late filed a complaint with the resort and was offered a free room upgrade and late checkout on our next stay. Which we never took advantage of. The cherry on top of everything was that we were told we couldnt request late checkout until the day before our departure since our flight was late in the day. When we actually tried to get late checkout they told us that was not possible since we departed on a Friday. Fine. They told us to come down in the morning and they would give us a departure suite to shower and hold our belonging until our flight. Again, when we asked they said they didn't do that on Fridays! So we had to live out of our suitcases in the lobby on the last day, and avoid the beach because we had no where to get clean.