Just spent 2 weeks here. Lots of kids but we had a great time on the beautiful adult Hacienda side. Both pools were awesome. Quiet and plenty of drinks. The smaller buffet was so much better. We did spend a few days at the rooftop pool which was fine till we discovered the Hacienda pools. The Italian a La cart restaurant was excellent. They could use a few more a La carts. French was ok. Don’t know about the sea food as we don’t eat it. Constr'n never bothered us.

In spite of what happened here on February 22nd the staff stepped their game to accommodate all in lockdown. I felt for the staff as they couldn’t go home to their families. No complaints they took it in stride. Nicest people in the world! Never felt more safe and appreciated. Kudos to the Krystal Grand Puerto Vallarta. Excellent service from the kindest friendliest people. Thank you! ?

Unfortunately this is not a 4 or 4+ stars resort. First there is a new hotel being built right beside the hotel - so it was loud during the day when construction was being done. Nothing was mentioned about this prior to booking. Our view was of construction. As well it appears the hotel is under renovation. Again no mention of this before travel. The lobby was filled with old couches and walled off where there is renovations going on. On Thursday, construction workers were tearing down walls up until at least 10 pm near the lobby bar - it was so loud. The rest of the week also saw construction being done in the lobby area which was loud and smelly. The food was okay but the buffet was limited. As a vegetarian I was hard pressed to find something to eat for a main. The staff around the pool and in the restaurants were great so no complaints there. The room was outdated but clean. There were challenges getting chairs by the pool and you had to be there by before 8 am to get a chair. Overall disappointing and would not recommend this resort.

We travelled to Puerto Vallarta the last week of January to celebrate my 70th birthday. This was our first time in that town and we stayed at the Krystal Grand Hacienda. The room was very spacious and clean, we had little issues with the overhad shower dripping if you used the wall shower but that's minimal. THe rounds were impeccable. The staff were very helpful and courteus! The food was good and we enjoyed the a la carte restaurants, Italian being our favourite (there were 8 of us there to celebrate my birthday and they put us in the most beautiful room in the restaurant ) followed by the French and the Seafood restaurans. It can be a little tricky to book the restaurants but you can do it online. The buffet is okay, you always find something you like. The pool area in the hacienda is nice and quiet being on the adult side there isn't much acitivities and you have to get up early to get chairs but we seem to always found a couple. If you want more action you want to be on the family side. I find the hacienda secluded from the rest. I missed looking at the sea and being on the beach so we would go spend some time on the other side to enjoy the view. That's my only negative. but the place is close to shopping if you feel like it. A little out of the way of the Malecon but you can take the bus for 5 pesos if you are a senior otherwise it is 10 pesos. Finally, I will talk about the transfer from and to the Airport. From the Airport we had no issues. Going back to the Airport was another story, we left on the 30th of January and there was a protest scheduled that day and there road closures so the bus couldn't make it to the hotel.. so we we told that were two options, one take a cab who also couldn't come to the hotel or walk to the closest Mall (Wal-Mart) 20 minutes walk to catch the bus who was supposedly waiting for everyone. We go there and there were no bus, we waited awhile still no bus. We were told to walk another half kilometer and we would find cabs. Well we didn't and at that point if was another 50 minutes walk to the Airport. I stopped and asked a Police Officer where we could find a cab and by chance there was a 12 passenger van going by at that time and the cop ordered the man to take us to the Airport , we could only fit 10 with all the bags and sadly the other 4 had to walk the rest. We were not impressed by the fact that Nexus who is responsible for the transfers was not more organized. I don't know if I would go back to that hotel but it was not bad for our first visit.

We had a great relaxing safe time Resort was very great with accommodation Great staff Good food Awesome Service Would recommend And will probably be back Cheers Cleaning staff were incredible and should be rewarded for great service hard work

The hotel was fine. But it was the most dis-organized resort we’ve ever been to most workers wouldn’t speak English. When we were leaving because of a protest we had to walk 60 min to airport not their issue but did not help us to get to airport

The beach was good. Be careful if there are big waves. The pool was ok but we are ocean goers. The service on the beach was very good “thank you Willian”. There is only the lobby bar after 8:00 pm and the entertainment is in the lobby. The buffet was good and had lots of selections. The al a carts were varied, both types and quality of food preparation. The Mexican was excellent of course. The Italian was ok. The French was awful and the chefs there should be ashamed. We didn’t get to the seafood. Check in was good, and the room was large and comfortable. There is construction next door and we knew that so no bid deal. Overall we were satisfied with our week stay but would probably stay elsewhere when we return to PV.

This was our 5th time at this hotel. The check in process was very smooth. The rooms are always kept clean although there were a couple of days when the cleaning staff were very late to clean our room. The restaurants are very good, from the buffet to all the a la cartes. The french was our favourite. There are always lots of choices at the buffet especially at breakfast and lunch. A special shout out to Alejandro for always greeting us with a smile and making great custom eggs and omelettes. There is construction of a new resort on the south side of the hotel so noise may be an issue going forward. The staff are always very helpful and with a smile. Our main complaint is, again, the shortage of umbrellas and loungers on the beach. It was a problem every day. Overall, we had a lovely time and would return.

This is a smaller resort, but it is close to many things and beautiful view of the ocean. It was quieter which was great for us as we brought our baby. Our room was clean, food was hot, drinks were cold. Had some extremely hard working staff. We enjoyed our stay.

We were a party of four and just returned from a 7 day stay at the Hacienda side of the resort. We are very pleased with our stay and the resort exceeded our expectations based on some of the negative reviews. Our favourite breakfast was on the hacienda side Buffett where we received amazing service and delicious breakfasts. Our favourite a la carts was the French restaurant. We had no difficulty booking our dinners via the website. The sushi restaurant was a real treat and we really enjoyed the pool that overlooked the resort and ocean on the top floor. We would definitely recommend this resort

On the whole this resort is fine, given the price we paid. Having said that, there is room for some improvements. There were not enough loungers on the beach. In order to secure a spot, you need to be saving your place by 7:30. There was one day during the week where a section of our beach area was roped off as people from a cruise ship were using that space. This was frustrating as it meant even fewer beach umbrellas, loungers and space. When we inquired as to this inconvenience, the response was, "it's only for the day". The room was fine. We encountered an issue with the towels being taken and not replaced, it was necessary to contact housekeeping to bring us fresh towels. Upon arrival, there was not a safe in the room. Both of these concerns were addressed quickly. The first night, there was no hot water. This, again was fixed in a timely manner. The food in the buffet was good. There were times when certain items would run out and should have been replaced sooner. Italian night saw one person preparing individual dishes, as a result the line was long and it took some time to get served. Perhaps having more than one person/station would have made for faster service. We enjoyed our stay, if someone asked for a recommendation, I would say, keep your expectations in line with the cost of this vacation. As for us, we would not return to this resort.

relatively small resort. easy to get around as we travelled with people who had mobility issues.We hadgreat views from our oceanfront rooms on the 8th floor. The food was pretty good on the buffet,and we enjoyed the specialty restaurants. The staff was amazing, hard working and friendly. The only problem we encountered was the lack of lounge chairs poolside.

We loved this medium sized resort, the location was wonderful. All of the hotel service staff were amazing! We did have a hurricane warning while we there, was wishing the stafff would have been more informative to the guests on where to go and what to do.

This was our 4th visit to this hotel. We spent 2 weeks at the Krystal Grand in November, 2024. We chose that date so we could take part in the Day of the Dead festivities and they did not disappoint! We had a really good experience from check in to restaurants. At check in, Lucero was super helpful in having our room changed to a room with 2 double beds. And the front desk manager, Luci was also very helpful. We really enjoy the buffet here. We are always able to find lots of choices and foods that we like. I love the breakfasts: omelettes and eggs made to order and a great selection of side dishes. A special shout out to Miguel and Fernando who always made sure we were well looked after. The soups at lunch are wonderful! We highly recommend them. Also, the Mexican night tacos were excellent. Our favourite a la carte restaurant was the French. Very good. Our only complaint would be that the beach needs more chairs and umbrellas so that we wouldn't have to go down at 7 am. Overall, we had a lovely trip and, in fact, we enjoyed it so much we're going back in February!

This is a good resort with some exceptions. The grounds are pretty but the palms were in need of some TLC. There are not enough beach loungers and the umbrellas are in very poor condition. The ocean view rooms are very nice with good housekeeping service. This resort has one of the best buffet restaurants that we have experienced at all inclusive resorts, including 5 star resorts we've been to. The a la cartes are also quite good, especially the French. More evening entertainment would be a good idea. It was more diverse when we were there in January. Overall, I would recommend this resort.

We were here a year ago and the food has dropped a level. Its still good but not fantastic anymore, corners were cut. We stayed in the hacienda and it was really nice...and quiet. The pool area of the hacienda was a tranquil experience. Staff are very accommodating and so friendly.

This was our 2nd time to this resort. Glad we came back as it was just as amazing as it was last year. The rooms, grounds, beach, pool, and service were all wonderful! The staff are all so friendly, helpful and courteous. I have recommended this resort to numerous friends and family. You won't be disappointed if you prefer a smaller quiet resort. The rooftop patio has a beautiful view and infinity pool. See you again soon Krystal Grand!! :)

Rooms are beautiful and well appointed, nice location. The food and service were excellent. All of the staff were pleasant and accommodating from the food service to our rooms completely cleaned and stocked daily. I can’t say enough!

Hotel grounds are lovely and staff are very pleasant. The food is one major weak spot. One cannot get butter for one's bread anywhere...only margarine! Always a shortage of bacon at the breakfast buffet, though the lady cooking eggs and omelets was efficient, pleasant and cheerful. Despite all of our strawberries, blueberries and blackberries coming from Mexico at this time of year, none found their way to the resort. The "fish of the day" at the French restaurant was tilapia...give me a break! Portion sizes at the specialty restaurants were generally scant and the quality of the food was not high. Chicken was almost all dark meat. The so-called "steakhouse" had a small filet (maybe 3 or 4 ounces) as the only steak on the menu. We have been here several times before and stay on the adult side at the Hacienda. Sitting at the pool was relaxing until they suddenly cranked up disco-style Euro-Tech boom-boom-boom music at 1130 am onwards...destroying our peace and enjoyment. It took many of us complaining to management numerous times before the music was taken down... after three days of squawking. They can play that crap on the the family side...this was supposed to be an ADULT resort. Our room was great, the location is also good but we will be going somewhere else on next year's trip to Puerto Vallarta.

We stayed at the Hacienda (adults only) side of Krystal Grand. This hotel was not perfect, with the reservation system still a work in progress (while we were there, showing up at 5:15 PM to line up to reserve a place in 1 of 3 evening seatings, worked well for us), and my fellow tourists hogging loungers and chairs with towels for many hours. As well, the housekeeping can come anytime up to 5 PM, which was not always convenient for us. However, we found that the resort's benefits far outweighed these minor inconveniences. The resort's location is convenient, close to the airport and Marina, and a short Uber ride to the Malecon and Old Town. There is a nearby supermarket within easy walking distance (Chedraui). We absolutely loved the food (we could not understand some of the prior reviews--different tastes, perhaps?), both in the buffets and the a la Carte restaurants. There were many healthy and tasty options, including delicious soups, salads, cerviches, and main dishes with fish, chicken, pork, and beef. The room included a daily stocked minibar with beer, water, and soft drinks, a huge shower, quiet A/C and fan, large safe, satellite TV with many English channels including Hockey Night in Canada, and a very comfortable bed and linens. The pools on the Hacienda side were relaxing, with plenty of shade available as well as sunshine. We also enjoyed the views from the resort side's rooftop sushi bar. The room key on our wrist bands was super convenient, and staff were very friendly and helpful. To obtain a chair or lounger, ask the towel concierge (do not take chairs from the nearby restaurant); the concierge may remove towels from unoccupied loungers (as for the people who later returned, after we had been enjoying them for over 90 minutes, I advised them to speak to the concierge). On our last day we were still allowed to use the services after we vacated the room, enjoying lunch and refreshments before our wristbands were cut off before our transfer arrived. Wonderful value! We hope to come again!

Stayed at hacienda side Arrived to some of our party no rooms however quickly clarified! Beautiful grounds! Beautiful clean pools!! Could use more lounge chairs by pool and beach ! fantastic, breakfast buffets at both the Crystal grand and Hacienda great/personable staff hacienda side! Always very accommodating and willing to please! both poolside and beach side, however, not happy with à la carts service(both sides) exceptionally slow, sometimes taking half an hour to 45 minutes to get water and menu completely understaffed in the à la carts! surprisingly, Mexican had worse service and didn’t get meals that you ordered some of meals brought to you some they didn’t. we chose to go off grounds for some of our evening meals.French à la cart best service we hope the next time we go à la carts will be running much smoother, we also found when tipping housekeeping people that were refilling the fridges were taking the tips and housekeeping was not receiving some of the tips I often tip twice so that housekeeping would get some of the tip money so therefore we would be able to get things like washcloths. If you don’t tip you don’t get washcloths. Overall would be back to the crystal grand Hacienda!!

We stayed at the Hacienda and found the staff to be very helpful and courteous. Our “garden view” room looked over the road and it cost $260 US, for the week, to move to another room. The room was not cleaned until 4:00 pm for the first few days which improved after we talked to someone at the front desk. Attention to detail was lacking as the fan, air conditioner grate, countertops and areas behind the doors were very dusty. Only one chair on the balcony and no table to put a drink on. We found a glass of cigarettes butts on the balcony. Mini bar was stocked daily and there was plenty of fresh water. French restaurant was very pleasant and the food was good. Service was excellent. Not so in the Steak House. Service and food needs a lot of improvement. The pool area was well maintained and very pretty, but the music was too techno and loud for an adult only pool. Not a place to be if one is expecting a relaxing and peaceful atmosphere. Staff at excursion desk pushed time share meetings in order to get a free excursion. There is enough if that at the airport and it is totally inappropriate in the hotel.

We stayed at The Krystal Vallarta Hacienda from Dec 3-10th 2023. It is one of the best resorts we have stayed . The rooms are spectacular , well maintained and totally updated. The staff is all really hard working and very friendly. The food was really good , with a great variety,from sushi to steak .The breakfast bar was amazing with omelettes, fruit, pastries, and a variety of breakfast and mexican foods. If I had to say a negative , but did not effect us is there is never enough chairs for the pool,but that could be just the group of people at that time. This resort is highly recommended.

Our reservation was with Hotel but when we got there, they upgraded us to the Hacienda with a bigger room with two double beds, which was great. We thought this is good. It’s on the quiet, side, adult side it should be quiet. During the day it was good, but at night time they hosted many corporate parties for many of the locals. So it was very very very loud at night till 11 or 12 o’clock. The music was extremely loud and it was impossible to sleep even with earplugs, so was I impressed with this no were not, and we made it known to one of the managers. Other than that the food was good the staff was excellent. We enjoyed our walks on the beach and it was very warm hot actually. Would we come back, probably not unless they can do something with the loud music at night like why do they have to have parties right in the middle of the courtyard with all those rooms around with other guests that don’t appreciate it.

We have been to this property three times, most recently last year when the experience was quite poor. The prior manager whom we met to talk about our issues was a disappointment to say the least we decided to try one last time given new management. The new manager is Mexican and has instilled a new vibe with happy employees and superb service The food was improved and the staff were wonderful. We will go back. It wasca great week. Now if you can get Air Canada to provide anything resembling good service that would earn you a Nobel Prize. They canceled our return flight as we were boarding and put us up in a simply terrible place (Friendly) for the night. It ruined the whole week.

Was a beautiful resort and we are looking forward to going back again next year. Staff are lovely! Rooms were very clean and we had a swim up room which we loved. Waiter staff around the pool were so friendly And hard working.

Krystal Altitude was an incredible 8 day stay. I booked through Air Canada and all of the resort staff were incredibly accommodating, friendly and eager to help and ensure my stay was good. The buffet has good options and the food was good. My room was clean and bed was comfortable. Mini fridge restocked daily and the beach was steps away from the pool and hotel rooms. The location is fantastic, you can easily walk to the marina in less then 15 minutes, Walmart in 20, the main road to catch a bus in 5. The pool chairs do fill up quickly, however I never had a problem finding a chair at the pool or beach regardless of the time of day that I went. I think for larger groups you might have trouble finding 4+ chairs together if you are going later then 8 or 9 am and before 2pm. There was some complaints from other guest that I heard, but in my opinion some people are impossible to please regardless. I heard comments like there was no bacon left and the steak didn't taste like at home. Is this really a priority or the reason why you visit Mexico? Anyways, back to my recommendation... Definitely book at Krystal Altitude.

We had high hopes for this resort but it was one let down after another starting with our room, we booked 4 months in advance and did not get a king size bed, we’re told we could switch rooms Friday but when we tried, we were offered a room in the basement (?) or to check out for the day and try checking back in at 3 pm! No thanks. Food was good but very little choice and it became repetitive. Restaurants were mediocre and we were expected to line up at the concierge every morning to try to get a reservation at one of them which was next to impossible. Despite our best efforts, we were only able to get resos 3/7 nights! Pools on family side were always way too hot, like hot tub hot. Beach was very nice but the vendors were very bothersome (I don’t enjoy having to say “no” literally every 5 minutes while I’m trying to relax on the beach). Rooms were nice, linens, bedding and pillows very nice but housekeeping was spotty due to staff shortage I was told. Room service very good but you’re only allowed to use it once a day. No coffee shop on site at the time. Was able to order a latte at breakfast buffet one day but told the machine was broken for the rest of the week. Pool service was great, but constantly ran out of certain spirits, was always told they had no grapefruit juice (for my beloved sea breezes) yet it was always at the breakfast buffet. Housekeeping or maintenance left our room propped open when we were out of it for hours!! Let my door slam once by accident and a piece of the wall fell off. The only positives I can think of were the staff, they tried so hard and were always so polite, and clearly worked long days. I think all these problems stem from management. This resort has a lot of potential but it was so disappointing for us and I would not recommend it to anyone unless you book the hacienda side, which was lovely.

This resort is a beautiful resort. Tucked in close to the ocean it offers oceanside views, beaches, a variety of pools to lounge by & the restaurants are amazing & so many varieties to choose frome. The hotel staff were a pleasure to deal with. Always friendly, knowledgable & looking after your every need.

The hotel was under construction the ENTIRE time, loud as all hell. Also very understaffed, never had towels, ONLY 1 BAR. Even though they advertise having multiple. Will not be back! 1 S/O to Tony!!!

When we arrived in the room, we notice it had not been cleaned after the last guests. The sheets had several hairs, stains and crusted on human waste embedded on the sheets. There was a used razor blade on the floor of the room. No clean towels and the floor was full of sand. The front desk sent housekeeping to change our sheets but nothing else was cleaned in the room. The man at the front desk claimed the manager was unavailable to talk to us. So we spoke to our sunwing rep, who wrote a report but we never received a follow up from management or sunwing.

Had a fabulous week at the Krystal Altitude Hacienda. We had a double room in the Hacienda, clean, comfortable bed, huge shower, excellent housekeeping service. The pool was beautifully clean and well maintained. Had family members who stayed on the family side. That side of the resort is under renovation and was not yet to the point of the Hacienda side. There were workers working hard to get the renovations completed. The staff were so friendly! and always willing to help out in any way they could. Service was excellent Food… this is an area for improvement. The buffet was generally very good. The al a cart restaurants all needed help with their menu. Presentation was beautiful but not successfully prepared. Santos at the lobby and the recreation guy were exceptional.

I have never stayed at a more welcoming, beautiful, clean and overall wonderful resort. Every staff member was insanely nice. The food was amazing! The entire resort is absolutely breathtaking. I will stay here every time i come to Mexico!

There are more disadvantages booking this hotel in particular and going to the area nearby in general. First of all - nearly impossible to swim in the ocean safely, as there is a river flows into the ocean nearby, so along all twelve days staying at Hilton Puerto Vallarta, close to afternoon time water was becoming muddy/ yellow/clayey and in addition happened when it was a lot of debris came out the river to the ocean, including huge logs floating everywhere in the water. And the most crucial and dangerous thing - a few time happened when !!!! ALLIGATORS where swimming alone the ocean shore and surprisingly rescue service representative couldn’t do anything as didn’t have any equipment, so basically it was restricted swimming in the ocean all the time. Have to admit there are a lot of mosquitoes which bite all the time, even during the daytime, especially neat the pool at the Hacienda part and have no clue why hotel management doesn’t solve this problem. Another problem - this resort has cockroaches we had seen in the unit and out of it, on was dead appeared in our closet a few day before leaving so we were interested if anyone decided to remove it from there - answer NO, another one which was alive and was flying over our unit we had to catch by ourselves…. Thee are a lot of units defined as a garden view, which are actually a street view with a lot of noice even the night time. Also, the resort is officially nonsmoking, but there along about almost two weeks staying there we had seen in different areas people were smoking and security representatives didn’t do anything. And about the Hacienda part, which is adults only - it has a really nice garden with a pool and good music, but at the same time it doesn’t have a separate access to the ocean, hence staying at the beach there is no way avoid loud music throughout the day. At the same time have to admit this resort has a good restaurant service as well as clean and tidy Hacienda part.

We stayed at the Hacienda (Adult only), however at many meals on the family side. We found the food was good, lots of variety and good fruit and salad selections. There was no limit on the number of all restaurants that required a reservation so we tried the all, some twice. There were only a few times when we found it busy, mostly there was lots of space and staff seated you and brought you drinks, coffee, juice etc. so you only needed to go to the buffet for food. Staff were amazingly helpful and the one big bbq dinner and entertainment they had was held outside on the beach so again much better for COVID worries. I would stay there again without hesitation.

We stayed on the Hacienda side of the resort which is absolutely beautiful. The rooms are large with very comfortable beds. Modern well appointed bathrooms. We ate in each of the alacarte restaurants and they were excellent. The Mexican night on the beach was outstanding. The buffets were extensive. Something for everyone one. The servers and bartenders were very outgoing and efficient. It was a pleasure to relax at this resort!

Hi Jenn, Just to respond to your inquiry regarding my recent visit to The Hilton Puerto Vallarta. I was a little surprised quite frankly upon arrival. The online photos are very flattering. The Resort was very clean and well staffed.The food was what I expected and plenty of it. Upon our arrival they took us to our room which was not even close to what I had booked. I called the front desk, they asked me to bring the documented proof of the the room I booked, I did just that. As 4 reservation staff crowded around 1 computer to rectify the situation we waited until they finally said sorry we don't have one and proceeded to move us to the Hacienda which was ok but still not what I booked 3 months prior. Overall, a little disappointed but after all its Mexico at the end of the day! I look forward to booking my next vacation with you soon Jenn. Hope all is well. Mike Blackburn 825 994-8827

We stayed at the Hacienda Hilton in Puerto Vallarta. It’s a beautiful adults only section attached to the Hilton. The staff was friendly, hardworking, and happy. The food was great, many healthy options always available, amazing mojitos and no one was annoyed when they had to make one(as we have experienced at other resorts).The adults only pool was maybe a bit too quiet for our liking, but no big deal. Our room was gorgeous as were all the buildings at the Hacienda a real old Mexican charm feel with great style and amazing tile!! Loved the details! The beach was great for long walks and had a private area where the vendors were not to bother you. We had such a great time. Thanks Hilton staff!

Lovely location and property. Staff was very friendly. Booked because it was advertised as an accessible property as I am currently in a wheelchair. However while the property itself was accessible throughout, the room itself could have been better. The shower was accessible but did not have a fold down bench, so staff brought in a plastic patio chair with arms which was difficult. There was no door to the bathroom. Stayed in the old part as the new part for some reason did not have accessible rooms which seems odd to me as it apparently was recently renovated.

Stayed at The Hilton January 31 - February10. Overall very clean hotel with excellent staff. Food was probably the best tasting for an all inclusive that I have experienced but this is subjective. Two main pools - one warm but one very cold. WiFi only available in public areas unless you are a Hilton Honours member or they ask you to pay $10/day US. (HINT ... go on line and register as a Hilton Honours Member for free. They will send you a membership number. Show this number at the desk and you will get free WiFi in your room .) Too far to walk to the Malecon but cab ride is only 85-120 pesos. Will likely stay at this hotel again next year.

Had a great time, the staff was amazing, knowledgable and helpful. special kudos to Ignazia at the front desk. The buffet could have offered more vegetarian choices besides salads, potatoes, rice and beans. the grounds were kept spotless as was the pool area and beach. The servers were all so pleasant and attentive.

Let's see where to begin. Check in was good. They explained everything and even got us into one of the a la carte's for dinner that night. Room huge and beautiful. Everything designed with comfort in mind. Tried to make reservations in the a la carte's, most nights were booked but we were still able to get into all four. Excellent meals. Resort in a good area for going into to town by cab. Buffet on the Hacienda adults only side for breakfast was good. Do wish it had been open for dinner also. Poolside restaurant meals were great. Service was top notch especially by waiter our Franciscoi. The only thing that was lacking were the amount of chairs everywhere. Poolside lounge chairs were taken by 8 am with towels if though there were signs on them that you could not reserve them. Had a excellent time. Would we return yes, in a heart beat.

Just a short note to say we had a great time at the Hilton Puerto Vallarta. Yes, there were a few things that could be better (like most places) such as having a ping pong table and the drinks were a little light on alcohol content BUT these are small things. The Staff are this resorts biggest assets along with the food, nothing was too much trouble, service was great and the restaurants were great. We like Puerto Vallarta as a place to holiday in, we enjoy walking the historic streets of the town and exploring all the nooks and crannies it presents. Getting around on public transport is great and this hotel is well located for taking part in our favorite holiday activities.

The staff and management team were a credit to the Hilton name. The resort is beautiful and the food was excellent. All of our needs were anticipated and the service was excellent. We enjoyed the Mexican(3 times) and the French (twice) and the beach partly. This was personal choice. The drinks were properly made and the pool staff at the hacienda and the roof top bar were excellent. Bravo to the team and thanks to the management staff for allowing staffing levels sufficient to deal with the crowds. The team worked to exhaustion with a smile.

Although the building and facilities are quite modern and lovely the food and services left much to be desired. For the most part the staff were quite good with the exception of a few servers who had unhappy demeanours. The drinks were unfortunately rather slim on the alcohol and the patio furniture was often broken. The resort had very few beach umbrellas which meant that folks were getting up at 6 am to try to reserve shaded areas. We observed a few tense altercations over "reserved" lounge chairs. We loved the view but would not return.

The reviews were mixed for this resort and we should have believed them. This resort is not a 4.5 star but more like a 3. First room faced a wall and had no safe. We requested a room change and got one the next day. In the meantime they brought up a safe. Second room was more pleasant and had a safe. The ceiling fan though, had a mind of its own. Initially there was no remote to operate it (and no wall switch), they brought a remote but in the middle of the night it would either turn on on its own and run extremely fast or if on, it would speed up to what seemed beyond the fastest speed. Housekeeping was hit or miss. We had to call 4 days/10 to get the room cleaned and finally reported it to the front desk. Toiletries were not replaced regularly, had to ask for body lotion more than once. Now the restaurants, buffet was extremely skimpy. The smallest I’ve ever seen at a resort. It lacked variety, was repetitive and for a vegetarian very difficult to get good healthy food. Freshly fried fish was only done twice in 10 days. They frequently served a rolled up fish, presented with different buttery or creamy sauces most days. I couldn’t help wonder where this fish came from as I’d never seen it before in Mexico when fresh fish is abundant. I was eating the retried beans and poached eggs until I tasted pork fat. Beach chairs required an early morning jaunt to save chairs. If you weren’t out by 8 am finding shade was difficult. Entertainment was a musical duo a twice a week. Font desk did not change American or Canadian money. Staff there was so so, not overly friendly. Same with the waiters. The nicest people were the housekeeping and grounds staff. Finally I’ll end on something positive. Location is close to airport.

resort was just the right size. very clean .the only problem was the vendors were in your space the whole time on the beach. the staff were very friendly and very good in all aspects of our stay from the bar tenders to the room service to the front desk. very impressive. all in all i had a very good vacation

Nice quiet location on the beach, closed to marine and city center. The building's design is modern and comfortable. The property inside and outside of hotel keeps clean. Our room cleaned daily with no complains about. The meal is good. The staff polite and tried them best.

The hotel itself was not as nice as we thought a Hilton Hotel would be. The meals were lacking and uninteresting. The hotel staff were very professional in all areas wait staff front desk maids the bartenders were friendly. It would have been nice to have a swim up bar.

We stayed Feb 5-12th, 2017. The hotel rooms offer the standard amenities, along with comfy beds. The pools are warm, yet refreshing. The option of the adult only pool allows for quiet time; when needed. We enjoyed all our meals and although the buffets were not huge; they did provide an ample offering of fruits, vegetables, mexican and a minimum of three meat choices excluding fish. This resort had the largest selection of fresh fruit we have ever had. In addition to the usual cantaloupe, honeydew and pineapple...there was strawberries, raspberries, blackberries, blueberries, nectarines and peaches at every meal. It was delicious to be offered the medley of fruits. We have stayed at over 10 resorts in Mexico without this type of selection. This resort is close to the new Isla Mall and within walking distance to many great restaurants if you wish to eat off the resort. We would stay here again due to the location.

This resort was very clean and the grounds were kept nice and comfortable. The workers seemed like they enjoyed working there. There is some construction going on to improve the decking and the floor of the restaurant by the beach but they worked around it as to not interfer too much with the guests.

Recently returned from Hilton P.V. Great location....walk out to the street and put your hand up when a bus comes by, hop in for 7 pesos. This resort is small, but has everything necessary to have a great vacation. The food and drinks were excellent. Service second to none! Beds, bedding, pillows were lovely.

We had a fabulous time! The staff were incredibly helpful, kind, and energetic. The room was clean and comfortable with a great view. The buffet was excellent and featured a different theme each night.

The service was amazing, the beach was good, food was so so!! Love the location between the Malecon and the airport, ocean grill and Le Cliffe was amazing food and next to a beautiful beach, weather was perfect every day

Didn't enjoy not having a chair at the pool. Played the towel game in the morning and when I came back from breakfast someone had taken our towel and personal belongings off and took the chairs, right in front of the security guard. The buffet was the smallest and worst I have ever experienced in 25 years of going to Mexico. The front desk told you whatever came to their minds depending on their moods. so had to go back several times to find the truth about several matters. They wanted to take our bracelets off at noon when we had to check out even though we were not being picked up until 6PM. Then rooms need some TLC as maintenance is not a priority. Not going back. Only redeeming feature was the a la cartes, they were good.

Modern and attractive hotel. The room was spacious and comfortable. The food was hit and miss as was the service. The Brazilian restaurant, Fogo, was very good as was the French restaurant. The Mexican restaurant was okay. There was no nightly entertainment and this was a complaint among several other guests as well. The beach was nice but there were some rocky sand parts that were hard to walk on. We really enjoyed the adults only rooftop lounge where we spent most of our time.

Very small, fight for a chair at the pool. Maintenance of the rooms could use some looking into. Not the level you would expect from a Hilton. A la carte restaurants were a redeeming feature, thankfully you could go to one every night. Supper was the worst meal at the buffet which was very small and average at best.

Overall, the resort was great! It is quite new and modern, with great amenities. There are two connected pools at beach level, with ample seating around the pool, and lots of beach front chairs. The beach itself was very beautiful- we had perfect, sunny weather every day, and the ocean was warm and very swim-able. There were lots of beach vendors, but they weren't too pushy, and weren't any worse than anywhere else in Puerto Vallarta. The adults-only pool and rooftop bar were fantastic; a great place to enjoy the sunset with a beer in hand, and good spot to meet other people. The service was quite good- everyone working at the resort is very friendly, and will go out of their way to make sure you have a great trip. Make sure you tip, as everyone working here deserves it very much for their hard work. The biggest disappointment for me was the food. It was very North American, and frankly quite bland, especially at te buffet. It was a lot of cold cuts, salad bar, instant mashed potatoes, pasta and meats in gravy type of meals. It would have been awesome to have more authentic local food options, and I was also quite surprised at the lack of seafood. I've stayed at other resorts in Puerto Vallarta which weren't as nice as the Hilton, but I found the food at the other resorts to be far superior. The resort restaurants were slightly better than the buffet, but still nothing great. We definitely enjoyed the best meals of our trip in town... Which conveniently is a short bus or taxi ride from the resort. If it wasn't for the food, I'd give the Hilton 5 stars. Overall, it was a really great trip and a beautiful resort.

Arrived for a two week stay on Marh 27th from Canada and was gracefully greeted by the front desk staff, all very helpful, friendly and polite. Concierge escorted us with our luggage to our room after a very quick check in. He was exteremly helpful showing us how the a/c worked and offered his services. We pointed out to him that the recepticle and switch plates were off and he said he would let maintenance know; obviously room was freshly painted. To our surprise they were put on the next morning. Room was very clean with plently of towels, king sized bed was very comfortable. Bathroom was a bit open concept, but was OK with us. The toilet area was a bit cramped as it was seperate with a glass door which actually touched my knees. Room was cleaned to an exceptional standard daily with nothing overlooked. Our room view was not the greatest but I wasn't there to be in the room other than sleep/shower etc. We came back to our room one evening to find the fan on, mystery, a few days later fan off, mystery. Could nevery figure out how to turn it on. Last night we were there it was very hot in the room, a/c didnèt seem to be working great so by midnight called the front desk and they said we should have a remote but no where to be found. Within 10-15 mins maintenance was at the door. Apparently the fan was broke and he said couldnèt fix it till next day but would hard wire it to stay on if it was OK with us, sure was. The Fogo (buffet) was great, I have never had buffet style food that was so good, always something new every day. The salad bar selection was always fresh and agood variety. Diningroom staff were all very attentive, friendly and accommodating especially Gabrielle (hope I got his name right). He very quickly learned what we liked and would immediately see we had what we needed; always smiling and friendly. We tried the Brazilian restaurant on two occassions and it was great, our waiter Manuel was fantastic making our evening so enjoyable. The food was really good and we chose to come back a second time. We never tried the other two resturants.The Fogo was good and I always found something that I enjoyed and the staff were great. The fast food place on the beach was just OK, think it could have offered a bit more variety; their bar/beach service was hit and miss. Depended on how was giving the biggest tip who got the service. The pools were nice but too warm, cooler would have been more refreshing. Our stay carried into Holy week so resort got very busy and included a ton of children so we opted to us the adult pool/sushi bar. Esmeralda and Manuel (the same Manuel from the Brazilian resturant) were the best; they made everyday that we were there unforgetable, never having to ask for a refill, they would always see we had a refill. The Hilton should be proud to have employees like these two, they make a vacation much more than what you would expect. Thanks guys for the wonderful time. The pool was a bit too warm as well but refreshing in the heat in the PV. Unfortunately my skin is very sensitive to chlorine so after 3-4 days using the pool I got a rash and had to spend some time in the salt water and on the beach. Sand on the beach is somewhat more coarse and darker than the Playa del Carmen area and the water was way rougher. Plenty of beach to walk though and without the seaweed and was always quite clean. Beach chairs were plentiful except during the first part of Holy week. Never had an issue getting a beach towel though. Overall this is the best AI I have stayed at and I have been traveling since 1999 and even stayed at a Sandals and found the service here much bettter.I would definately stay here again and do plan to do so and bring the family with us next year. One recomendation there is no clock anywhere in the lobby area, lots of people were always asking for the time, simple and cheap fix.

Modern good size rooms, beautiful adjoining pools and a fantastic rooftop infinity pool make this a great place to stay. Though smaller than most all inclusive resorts, the excellent service surely made up for it. Friendly efficient bellboy service, courteous front desk personnel, regular room cleaning and fridge restocking are all part of the package of this smaller resort. A smaller buffet offers Mexican and American far and yes you can get made to order eggs.. A great snack buffet overlooking the ocean (great hamburgers) changes to a Brazilian a la carte. We were able to get reservations at the a la carte restaurants (French, Mexican, and Brazilian) each evening and could call the concierge from our room. Very little entertainment in the evenings but Mall and downtown Puerto Vallarta nearby. We really enjoyed our stay. Will return.

My husband and I spent a wonderful 10 days in the Hilton Puerto Vallarta. Walking in to the lobby and seeing the ocean and gardens as we were checking in was exciting as we had come from "cold, rainy Canada" that morning. The infinity pools and the area around them were most inviting and we spent the rest of the afternoon enjoying them. The food in the buffet area was attractively presented and we enjoyed many meals there. The staff were very hospitable and helpful at all times. We enjoyed our spacious room and view. We were pleased to see that an effort was made to recycle plastics. That was new since our last visit. Tom a Betty Lou Douglas

Resort is set well back from the main roads in Puerto Vallarta and as a result the setting is quiet. Set on a nice stretch of beach suitable for long walks. We swam in the ocean as well as the pools which were great. Rooms are well laid out. Food is very good - always something healthy to choose from - fish and good selection of salads and fruit. Staff are very friendly and fast. The fitness facility was excellent - all equipment in good shape and relatively new. Big negative for us - We requested a new room after the first night due to a foul odour coming up through the shower drain. Initially, the second room was fine but then we found a similar odour coming from the AC vent. We had to open the patio doors and have the ceiling fan on high for an hour or so to eliminate the smell. The problems were reported to the hotel staff but I suspect this may have been a problem with more than just the 2 rooms we had. Our overall rating is only "fair" based solely on the issue with the odour in the rooms.

This resort was overall quite good. It is small and quiet with, in my opinion, better than average food. The food choices are limited. Close to the airport and downtown. 7.5 pesos for bus to downtown or 65 pesos for a cab. Our room was great with a partial ocean view but one of the other guests told us that their room smelled of sewar or mold. The staff were fantastic. Not the place to go if you are looking for a party.

First time in Mexico I loved every thing Resort, view, food, weather, shopping and adventure <3 Myself and husband and 2 of our friends went together and we enjoyed every thing and we had lots of fun and I would love to go again and again to do what I missed to do also one of the most amazing show we saw its Rhythms of the nights , the most beautiful and romantic Shaw I saw , Loved it