This resort is beautiful and in a great central location, it is in the heart of the city of panama, beautiful sky line, close to the old town, and great presentation. The biggest problem is customer service, and the elevators which need 2 weeks just to figure out. A few days I was there over the Easter weekend was so annoying as the main buffet was closed for other ppl who wanted to pay more to eat there! We paid for an ALL INCLUSIVE!!! WHY IS THAT NOT INCLUSIVE???? Customer service is so lacking that its a JOKE! No one speaks English, and they dont care to try to help you out if you dont. The pick your plate up off your table while you are eating just because they want to clear up their section of tables.... CRAZY. Panama itself is beautiful but the training and staff took away from this experience.

I can not begin to tell you what a great time I had !! Room with balcony on 54th floor with an amazing view of harbor. Food was very good and service was friendly and helpfull. I will go back for sure

Too loud music late at night. Good location and rooms were good. Language is a challenge, most staff do not speak English. Out of 7 days stay we had to call service to restore TV and telephone 5 times. On the 4th night when we were out, our kids room was gutted with water leaking from above. The all inclusive snack bar was abruptly resorted to paying for our afternoon meals without any notice.