The check in was friendly and quick. We were not all inclusive, but breakfast was included. They have 4 or 5 pools, maintenance was excellent. The hotel was clean and room were updated and clean. Maid service was efficient and friendly. We would stay at the Cancun Oasis again. A very enjoyable week.

Overall, good hotel. Walking in, it’s a very run of the mill small hotel lobby, clean and had a beautiful smell. Staff was pleasant but we were taken by surprise by the $50 U.S. hotel fee. At first, the rooms look nice but the bare basics as far as cleaning was done. Mirrors were dirty, swing out mirror was filthy, bad smell in the mini fridge but the floors, washroom and bed were acceptable. NO BALCONY ON THE 4th, 5th and 6th floors-(only on 2nd and 3rd). I feel the cleaning staff have their hands full because they do start cleaning mid morning and are still cleaning early evening... (I do believe it’s just one housekeeper per floor). Pool area: probably one of the prettiest most comfy spots I’ve ever come across. Beautifully done and clean! This hotel is close to everything and perfectly located being close to Costco, Walmart, a great market across the street. We made our own meals, which was great. 12 pesos gets you to the beach (roughly 2.6 km from the hotel) and 12 pesos back. Unbeatable location and great price! Had a very relaxing time and may very well go back!

Overall, good hotel. Walking in, it’s a very run of the mill small hotel lobby, clean and had a beautiful smell. Staff was pleasant but we were taken by surprise by the $50 U.S. hotel fee. At first, the rooms look nice but the bare basics as far as cleaning was done. Mirrors were dirty, swing out mirror was filthy, bad smell in the mini fridge but the floors, washroom and bed were acceptable. NO BALCONY ON THE 4th, 5th and 6th floors-(only on 2nd and 3rd). I feel the cleaning staff have their hands full because they do start cleaning mid morning and are still cleaning early evening... (I do believe it’s just one housekeeper per floor). Pool area: probably one of the prettiest most comfy spots I’ve ever come across. Beautifully done and clean! This hotel is close to everything and perfectly located being close to Costco, Walmart, a great market across the street. We made our own meals, which was great. 12 pesos gets you to the beach (roughly 2.6 km from the hotel) and 12 pesos back. Unbeatable location and great price! Had a very relaxing time and may very well go back!

Very clean and well maintained hotel, pool is gorgeous with good live music in the evenings, a very central location close to the ADO bus station, Mercado 23, Mercado 28, Parque de las Palapas, grocery stores, restaurants, and more! Also a good breakfast buffet and excellent espresso based coffees to purchase. House Cleaning Services were also very good. No complaints at all!

Our room was large and modern and cleaned very well every day. The air conditioner worked perfectly. All of the staff greeted us daily with a smile and a "buenas dias". The hotel is fairly modern with a nice pool/terrace area. The pool area was almost like a micro climate...always a nice breeze. The food at the hotel was surprisingly cheap and good. What I loved about the hotel was the location...close to the major local bus routes to go to the hotel zone (beaches) etc., close to the main bus station (for out of town trips) and a large super market where we bought our daily supplies. We walked to most places in Cancun: Parque de las Palapas (for some cheap Mexican meals), Mercado 28 the largest tourist souvenir market, Kabah Park etc. It was all within a 20-25 min. walk (or less). Although all of the staff were friendly, I do want to mention Anselmo (so sweet and always smiling) and one of the women at front desk....wish I could remember her name. She spoke very good English and was very helpful and friendly. We were a bit disappointed that the gym was closed during our stay but it wasn't a deal breaker. There was a huge rainstorm the Tuesday prior to our visit and they were still dealing with the aftermath. I did get trapped in one of the bathroom cubicles in the pool area...but I laughed it off. It makes for a good story as I tried to slither my body under the door to escape. I wasn't in there too long and one of the staff "set me free"! Not sure how often they have entertainment by the pool, but on Thursday and Friday there were two very good entertainers who played from 5-7. One was an Argentinian duo the other I think from Jamaica. Both were excellent. There is a little bit of room for improvement: only one bath towel is provided...have to ask for more. Every day, it seems something is missing from the daily room maintenance...coffee, water etc. Have to ask and wait around for it to be delivered. Should really get those locks sorted out at the pool washrooms so people don't get locked in. All in all - a very satisfactory hotel in a great, central location. Would definitely stay there again.

restaurant food was very good. Rooms were modern and clean. Hotel staff was accommodating and friendly though was not the fastest. Available facilities, pool, gym were all up well kept and clean. Decent value overall.

Food was amazing... as was the beach nearby... Tulum is my favourite part of Mexico I have travelled thus far. Lots of ruins, lagoons and cenotes around. If you are looking for a relaxing resort, this is the place!

The hotel is walking distance to the main road for public transportation to the mains beach. The front desk and waiter personal speak Spanish and English fluently. Nice size pool including a great setting nice little spa, nice gym. Room on 6th floor come with King bed and the room are very clean and large size

This hotel is often confused with its adjacent hotel, "Oh! The Urban Oasis" which are mainly sharing the same amenities. the latter is a better hotel than Oasis Smart due to noise from traffic and cleanliness. Though both hotels are sometimes reviewed on various known websites as one hotel. One wonders why Oasis Smart hotel has a high rating if 4 but should be a 3 star hotel at best. 1st Night: they ignored our request at booking to have a quiet and upper floor room facing away from traffic noise but we got the exact oposit. More, we had a very noisy air conditioner. Rooms were specious and clean. 2nd night: no electricity. Can't blame the hotel managenent since this was the city problem but the worst part was the hotel managements had no backup plan (generator!?) to accommodate people. So things such as elevator were dysfunctional during the day. 6th floor lobby was often noisy and could hear people yelling and slamming doors after midnight. 3rd through 6th night: we changed rooms and things got better but one wonders why management would give a room with a super noisy air conditioner? Drinking Water: 5th and 6th nights, Room cleaners did not leave any water for us. We called several times even went to the front desk and we did not get anything. We ended up buying water. I think maybe because we didn't tip the last two days! Location is very central to everything but I would never go back to this hotel as I think if I pay a few hundreds more, I can stay at an all inclusive hotel near beach with free food and of course more quiet.

The location of the hotel is central. Not far away from the airport and also close to the zona hotelria. Staff was great and helpful. Really charming, can communicate in English. The maids always cleaned the room properly and did a really good job. The room we had was spacious and big. The bed was really confortable. A real king size bed. Dining is ok. Good good. The pool area is really relaxing. Every afternoon around 4-5pm, a band was performing. The food was decent and breakfast was good. I would definitely go back to this hotel and would recommend it to anyone !

We were pleased with entire stay, food was good , rooms were nice and staff was very friendly.WE will plan our trip to CANCUN again pretty soon. there is a lot to see around the resort and excursions are pretty good .

Not many staff speak English. Even a girl in front desk barely understands English. Lady who cleans the room everyday made it very obvious that she wants tips. Otherwise you will not see towel rack empty and you have to ask front desk for towels. Front desk phone barely ever got picked up when you call from your room. When you ask front desk any questions, they never said they didn't know the answer. Instead, they gave you wrong answer. For example, you ask him to make a wake up call. He would say ok. Then he never did. Also, you ask what is country code of Mexico, he would say 54 while actually it is 52. Even in the room, the instruction of how to dial local or international or dial a room are all wrong. There is no fan in washroom so it stinks. When I told front desk about this, instead of telling that is the way it is, I was told the fan works slowly and that you wouldn't feel the wind. I said there was no wind at all, then they said they would get it fixed the next day. Next day was told it is fixed. It never was. I bought cigarrets from across the street. I asked front desk if I could exchange in the store. Was told no. I someone still brought them back to store, they were changed very smoothly. I asked front desk if hotel business centre has different wifi username. Was told there is no special wifi but the fact is there is. Different user name and password and it is faster. I found some bugs in the room on the desk I killed 2. Size half of flea. Grey colour very light weight. Jumps. Not sure what kind of bugs. I had some bites from someone in bed after sleeping. Saw small bumps on my elbow.

The hotel is well located. It's clean. Our room was spacious. The AC worked well (this is really important in Cancun). Breakfast was good. The pool is gorgeous. The service was courteous and friendly. Worth the money we paid for.

Loved the Oasis Smart. The rooms and the public areas were all spotless. The bed was really comfy and there was lots of hot water. The staff were amazing. The pool area was really comfy. The beers were a good price at the pool and the food was really good - I had a mini burger and didn't know it came with fries so I ordered the vegi and blue cheese dip also. Glad I did - it was the best blue cheese dip I ever tasted and the vegi's were beets, asparagus and something they said was mexican potato. Both were really good. The amenities that were left in your washroom were like you were at a 5 star hotel. We rented a smart car from the hotel - it was $170.00 u..s for 4 days including insurance and travelled for those 4 days just coming back to have dinner in the area and sleep. If you wanted to spend the day at the Oasis Palm and use the all inclusive and the beach it was 22 u.s. for the day but the shuttle didn't leave until 10:30 am so you missed breakfast - you can get a bus there easily if you wanted to have breakfast also.