This is our third time at Bahia Principe El Portillo, first in 2007, and then 2010. We have always found the Bahia's a cut above for service and quality, this being our 5th Bahia over the last 8 years. The staff are generally accommodating and helpful to most reasonable requests, the food was of good variety and tastefully prepared and the other amenities like bars and entertainment equal to many Caribbean resorts. Of course the usual gang of idiots would save lounges by the pool and never show up until the end of the day, but hey, that happens almost everywhere. I suggest just taking the abandoned towels back to the towel hut as lost property, or just toss them into the garden!! The bottom line is if your are hard to please and You know who you are ... stay home!!!