The resort was beautiful. The beach was a bit disappointing, too much seaweed and dangerous water levels. The pool entertainment was great along with the food and drinks. The resort Israel’s was huge so the first day a lot of time was spent wandering around. The maid serve was always great as they came 2 times a day

Excellent service, awesome food choices and decent gym facility. Highly recommend Passions restaurant, for the tasting menu with the wine pairings. The Bali beds by the pool were great, reserve with the pool concierge

From the amazing service, to the outstanding food, rooms- not to mention interior design of this resort.. no complaints. Our trip was amazing. We don’t normally go to the same resort twice, but we will definitely be back to Paradisus Playa del Carmen.

Pros: -Amazing food with easy access to a la carte dinners -Great service from all staff -Clean rooms grounds Cons: -Out of control daycare experience while at the pool and buffet area on the family side. Perfect if you have a 3 year old with you but not for couples travelling alone. -No sports bar -No alcoholic drinks before 11am (no baileys in your coffee in the morning, no mimosas, and nothing at any bar or pool) -Beach is full of seaweed. Some mornings had 4 foot piles of seaweed on shore. -Very poor entertainment at night.

Loved flying Air Transat. April was excellent at her job making arrangements answering questions helping us navigate online stuff. The roulette process worked in our favour as we got into La Perla n had an additional upgrade. Rooms were immaculate as was entire complex. Hotel staff crisp In their uniforms n always helpful n pleasant. Food was very good tho oysters squid n octopus were on many restaurant menus not to our taste n sometimes difficult to select foods that we know. Buffets adequate tho heavy on Mexican choices in terms of sides n sauces. Was disappointed with only one pool that had dance music blasting from 12-4 everyday. Bar open from 11-6 only. Another bar near by was only for the next level Of guests as my husband was told. The South street bar opened at 11 til not sure when but there was no 24 bar. Only entertainment there for adults was local bands again very loud. family side had acts n magician. Other than the professional dancers who did Olympic events on the first sat n Queen tribute band on the following Thursday there was nothing. Missed real entertainment. Lobby area had beautiful seating but no bar or soft music to sit n play cards or biard games with other guests we met. Smelled wonserful tho. Did not like the ambient lighting thru out the complex. Too dark even at meals. I want to see what there is around me n what I’m eating. The lighting around the complex was very poor also. As we had to walk around at nite I could not see the facial details of anyone we passed. Did not make me feel secure. We booked a trip to Tulum n to Playa Del Carmen with the Air Transat rep as April instructed. Tulum was fine as we discussed. But the trip to town was mishandled we waited 45 min for a taxi that never showed. The bellman said he would take care of it n he didn’t. We just happened to see guest services on our own n after 20 min with the Air Transat rep it was determined that tho we had negotiated 11:15 departure n return at 2 he had put down leaving at 2:15 tho our receipt said 11.15. Then he wanted us to leave at 2:15 as he had written down despite us saying we wanted to leave then. After much discussion he didn’t change it n refunded us the $10 cost. The hotel got us the cab for more money. The town was full of harassing sellers n we get it as this is their living but we started to get sellers who kept telling us that he was our server or waiter at the Paradisus which they weren’t other than 2. After the third time we realized they were reading our wrist bands. Made us feel unsafe cuz they were relentless. We left very early. Cab driver in a little put together Fiat that was awful n went thru very scary areas with little regard for stop signs. Later that nite we complained about this to the front desk asking if we could remove our bands for a trip to town. We were told there would be no charge for another one but we should have worn a cover over the bands. In 35 degree weather ?! Felt very vulnerable but they were more concerned about replacing the wrist bands n not least not interested in our security. Did not like the additional tax charge of $1 per person per nite. Insignificant amount but unaware of it. After that awful experience we did utilize the spa n its facilities with the amazing massage n facial for me. Perfect thing for the day. April told us this resort was better than anything Cuba could offer rite now n we believed her. Unfortunately the other couple we were supposed to go with did not agree n found an amazing resort the last one on the Santa Maria Island with 24 hr lobby bar as well as 4 other bars n 5 pools. Clean beach. Paradisus has no private beach n it had plants along the edge plus algae at waters edge. Couldn’t go in ocean mostly cuz very large dip down at shore n was cordoned off. Their experience in Cuba was far more enjoyable for half the cost. Our first trip to Mexico was not what I expected cuz I expected more. I may try Mexico again in the future but elsewhere n not at the Paradisus. Was not the impressive resort April made it out to be

Our week away at the Paradisus Playa del Carmen was great. I would not book another Roulette vacation not knowing which resort we would end up at. Personally in my opinion it was determined we were staying on the family side right away. There were many a children & were not a disruption at all but would have preferred the ADULT side. A few negatives upon arriving we did not get requested 2nd floor or higher, ended up on the ground floor, king size bed had 2 doubles & we could not check in any sooner than 3pm. We were the only 2 guests checking in at that time. Other than these issues and they did not tuin our holiday, we had a great trip. The food at all the ala cartes were top notch. The food & the drinks at the grill on the beach were yummy also. The beach along this stretch is not the best having lots of seaweed this year which is a problem in the Caribbean. The staff at the resort did their best daily to clean up the seaweed. All in all, we enjoyed our holiday but not long enough. This resort comes highly recommemded as well as flying out of Hamilton Airport. Air Transat flight was perfect having NO delays both ways. Cheers 🌴😊

The Paradisus La Perla resort is beautiful and all areas were clean. I recommend the Royal Service as it is well worth the extra cost to not have to worry about reservations for meals or excursions. The staff take care of all of these tasks. The room was attended to multiple times per day to ensure that you had everything needed overall you will not be dissapointed if you visit this resort

My wife and I spent a week at Paradisus Play Del Carmen. This resort is 1st class all the way, from the moment you arrive until you leave, you are treated like royalty. The staff there are really great, they work very hard and they bend over backwards to make your stay a perfect one. The rooms are gorgeous with marble floors, and they are very clean, in fact the whole complex is spotless with granite and marble everywhere. We arrived and were instantly checked in and given our rooms. FOOD----------------The food at this resort is the best (by a large margin) food we have ever had at an all inclusive Resort, and we have stayed at many over the years. BEACH---------------The beach has nice fine sand that is great for long walks, but the ocean has lots of seaweed. They work hard to keep it clean, but there is seaweed in parts of the water. You can pick a section of the water and swim without any seaweed. I found that they could use a few more lounge chairs on the regular (not 1st class) side. One thing that makes the beach extra special is the Beach Concierge, His name is Miguel Agvilar. This fellow makes you feel like you are a royalty. He can't do enough for you. The beach service is also excelente, you won't be looking for service there, because they make sure you are well taken care of . The bottom line is this resort is the best resort we have ever stayed at, in fact we were here last year and booked it again this year, because of the quality. (we haven't ever stayed at the same resort 2 years in a row until now). I would recommend this place without hesitation. We booked through Trip Central (which is my favorite website) and our agent was Sara Zubiak, she is so knowledgeable and is pleasant to work with . The only negative we had on our trip was with Park"N Fly, I found them to be disreputable and I wouldn't park there again.

It was a great resort. We upgraded to the Royal Service and it was worth every penny! All went very smooth. For sure donthe adults only if you don’t want kids around. Bar service and food were excellent

I was recently at Paradisus resort with my mom and sister for a week long getaway. It was nothing less than breathtaking! The resort has spared no expense and overlooked nothing as far as beauty and relaxation goes. The room was wonderful with modern finishings, the view was spectacular and housekeeping was like nothing I’ve experienced before. The restaurants were mind blowing! We managed to eat at all the restaurants on the adult only side and let me tell you there wasn’t a single item I put in my mouth that didn’t send my tastebuds on a frenzy! Hugo the Zumba aquasize instructor was nothing less then mesmerizing! The only time I managed to brave the pool was when he was showing off his moves and let me just say that man can move! Pool side waiters were friendly, Christopher and the rest of the entertainment staff were wonderful! The shows at the the theatre were spectacular. All in all our stay at the resort was wonderful and I would highly, highly recommend anyone considering this place for a holiday!

From the moment we arrived everything was perfect, the reception, the staff, very well maintained rooms, lots of activity with even there own phone app so you know what is happening as entertainment, activities and restaurants. Another plus is the number of a la carte restaurants that you can book all in advance without any waiting lines. exceptional meals every day, did not use the buffet once except for breakfast. We stayed on the family side of the resort but enjoyed all the activities and meals on the adult only side. At first we were concerned about the noise but actually way better than on the adult side as kids are usually in bed early versus the parties on the adult side that can go all night as they do host 1 or 2 weeding's a day. the only regret is that the beach has suffered from the weather and was not great to swim, the hotel had an army of employees trying to keep it clean of sea weeds but its tuff to beat mother nature

The resort was absolutely amazing from the grounds to the staff the food everything. We went on a recommendation by a trip central agent and we can not thank her enough. It was our first time in Mexico. We hope to return next year with the kids

The Paradisus Playa Del Carmen Esmeralda/La Perla was the perfect resort for us. Thanks to Krista Shaver from Trip Cental for spending the time to help us and steering us in the right direction. Service-we had the best service, the most attentive and extremely friendly Food and Liquor-top quality!! Pool- clean, friendly, easy to meet people there, great pool showers Beach-clean, lots of chairs and umbrellas and the service was excellent Restaurants-great selection and variety and the service was above and beyond Rooms-very modern, spa tub on balconly, huge bathtub, very cofortable bed and the bedding was high quality. Turn down service every night Acivities-yoga was awesome and golf at the Grand Coral very close and excellent course We stayed at the Esmeralda, but spent all of our time at the La Perla as it is adult only. Our room at the Esmeralda was a great room and we were perfectly satisfied with the location. It is a great spot for families. We can only say positive things about this resort. We will definitly go here again and we highly recommend this resort to anyone and everyone.

The Paradisus Playa Del Carmen was a lovely get away. The grounds were well taken care of & beautiful. We stayed at the Perla side for adults. It was so quiet and tranquille. The Esmeralda side for kids also was great but full of kids! Great if you are traveling with little ones. The food was pretty good. Many restaurants and choices. No complaints about the restaurants. However,we were disappointed with the buffet, very small and not enough choice. From our experience at other all inclusives the buffets are huge and so many daily choices, everything you can think of. For the buffet, breakfast was the best meal, but even breakfast could have been more elaborate. Other places have not only an omelette station, but a waffle station too. Our room was absolutely beautiful and perfect, modern & clean. Made service was excellent! The resort caters to their Royal Service customers. They have private areas at the pool and beach that are secluded and a private full service restaurant for breakfast. We tried to eat there but we're told its for Royal Service customers only! The resort is close by 5th Avenue. So nice to get out of the resort when we had enough relaxing. We walked along a beautiful stretch on the beach, a good 20 min walk to arrive right in town. A cab was inexpensive about 5 or 7 U.S. dollars. Many stores, cafes & restaurants. I loved having it nearby. The service was excellent at the hotel. A lot of staff to help you find your way and answer any questions. We ended up going to a presentation. The gentleman was very nice, but we didn't buy because we had no idea if there is actually value in the timeshare deal. It seemed quite pricey and you pay a high maintenance fee yearly. Even more expensive for Canadians. All in all, my husband and I wanted to get away and have some R&R. We definitely got to relax in a beautiful setting and when we wanted some action we went over to 5th Avenue. It was a perfect holiday!!! Oh yes, one more thing, the nightly entertainment was only average, usually singing and some dancing. Our travel agent Karol from Trip Central was superb and helpful and we will use him again to book our next getaway.

Stayed at the resort November 26th to December 3rd. The up side: Room was very nice, all the employees we encountered were very courteous and professional. The grounds were fairly clean, the beach was easy access, lots of ala carte restaurants, ( we never went though as we do not like to have to book and have a schedule on holidays. ) lots of lounge chairs and swimming areas. decent entertainment. The down side: The beach had quite a bit of seaweed but if you walk down a bit it is clear of any weeds. If you want to go to fifth avenue you will want to take a cab. It's not really walking distance and probably walking there would not be recommended anyway. If you take a cab use the pesos. The exchange rate with the cab company is not good. We also found the resort a bit too quiet for us. We like to hear live music, latin in particular, but the resort only had this for one hour twice in the week we were there so we took a cab in the evening and went to fifth avenue where there is loads of all kinds of live music until five in the morning. Overall we liked this resort a lot and would recommend it.

We were booked into the La Perla side of the hotel (adults only). The hotel and grounds were amazing and always clean. The customer service provided was top notch. Everyone at this hotel was focused on customer service. They did not expect any tips. The bar service was always very fast and the drinks were consistent. The a la cartes had decent food and a good variety. The food at the buffet was okay, but did not seem to compare with the quality of the resort. Our room was spectacular. The bed and the pillows were comfortable and everything in the room was top notch. There were two closets and a set of dresser drawers. A lot of storage. This was probably one of the nicest hotels that we have ever stayed in. The nightly entertainment was a hit and miss. Some of the shows were amazing while others were so so. They did have live bands playing at the different bars on different nights and most were good. They had a Casino night in the Red Lounge one night and that was fun. The beach was nice. Some spots were very rocky. Overall I would definitely recommend this hotel. I would go back in a heartbeat