Poor experience. The rooms have virtually no sound insulation, making it very difficult to sleep due to noise from neighboring rooms and floors above. The dining experience was equally disappointing, as Royalton Splash guests appear to have fewer restaurant options and lower-quality food choices than guests staying at Royalton Punta Cana. The resort creates the impression that Splash guests are second-class customers. Would not recommend.

This was our first family trip with our 4 year old and 1 year old and Royalton Splash Punta Cana did not disappoint. There was always somwthing to do for both kids, whether it was the pool, the beach, or the water park. The rooms were fabulous and well maintained. Only thing that could be fixed was the showers did not drain well and would leak from the side to the floor. The restaurants were delicious and service was impeccable, particularly at the Mexican Restaurant. Overall, amazing trip and we would come back with family/friends!

Lots of fun in the water park and pools. The beach was beautiful. We could only get into one À la carte restaurant as they were always booked, and the one we got into was not good, food was horrible. The food at the buffet seemed to be the same every day, so it got old, fast. The staff were good, helpful and friendly. Beautiful resort, sunny and hot the whole time, which was great! We all enjoyed ourselves except for the 2 days that my wife and I got sick

Royalton Splash was quite run down in comparison to other Royalton resorts (including the sister resort next door) that we’ve stayed at. The buffet food was repetitive and often cold. The staff at breakfast were grumpy and barely tended to the tables. The butler was absolutely useless all he did the entire vacation was book 3 al a carte restaurants. We did not get the beach bag, bottle of wine, bottle of champagne or snacks in the room as advertised. He msged us daily asking where we were and not once did he connect with us on the vacation in person other than the first day and last day when he expected a tip. The pool tiles were falling off and my daughter cut the top of her foot the first day on them in the main pool. The pool entertainment was lousy and often didn’t start until 3pm. The beach was beautiful sand and well kept. The beach chairs however were literally on top of each other and not spaced out it was impossible to enjoy without 10 people around you at all times. They were all piled at the top of the beach ways away from the water and squished together like sardines. Was to uncomfortable. The room had a weird pull out bed when advertised with 2 queen beds. The shower leaked into the hallway and into the toilet area. The door lock did not work. The back patio door had no handle. The drawers would often open and get stuck. There was no hair dryer in our room at all. The flight on the way had none of the upgrades that were paid for. The seats were uncomfortable, 3 in a row (not the double comfy seats as advertised). I had to pay for drinks and meals which were advertised as included. The way home was perfect as anticipated and the plane food and service was amazing.

I write this at home horrendously ill with travellers diarrhea which started 24 hours after returning, I thought I dodged a bullet but no such luck. The resort is a 6/10 but for what we paid I’m ok with that. I had very low expectations going in after reading reviews so I was actually pleasantly surprised. If food is a high priority for you, do not stay here. If you just want to chill and drink a lot it’s perfect. Overall the staff is phenomenal, the Mexican, Italian (Grazie) and hibachi restaurants were great food, but I would avoid the buffet. rooms were big but dated. Needs a refresh and better food and it could be a hidden gem

The hotel is definitely a luxury, very good for a couple and a family. Good beach, average restaurant, wonderful amenities, thank you for the recommendation Mr Lawrence. Royalton Splash has very good entertainment

Our butler was great. The building concierge was fantastic. Short resort tram ride to beach. Overall had a great time. Dorado and hunter restaurant were amazing ¡!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡¡!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Perfect for families and groups. Large resort with lots of choice for quiet or party areas. Our room overlooked a pool and swim up bar. Not noisy at night. Lots of daily food choices at the buffet restaurant. We also tried a couple of the a la cartes, but the buffet was our favourite. Perfect weather with occasional brief rain showers. In room fridge restocked daily with water, beer and pop. Staff everywhere were friendly. Only issue was smokers outside of designated areas.

Perfect for families and groups. Large resort with lots of choice for quiet or party areas. Our room overlooked a pool and swim up bar. Not noisy at night. Lots of daily food choices at the buffet restaurant. We also tried a couple of the a la cartes, but the buffet was our favourite. Perfect weather with occasional brief rain showers. In room fridge restocked daily with water, beer and pop. Staff everywhere were friendly.

We had a wonderful time. Travelled as a family with a 9 and 11 year old (non diamond club). Grounds were amazing, water park was an added bonus, food was great. Beach was wonderful. Rooms were a bit dated. We stayed in unit 22 which was one of the furthest units from anything, but we were next to the splash lobby. We did three à la cartes. Didn’t have trouble with the booking system like some others did. We loved the scoops gelato bar and the cafe. Buffet always had lots of food. No one got sick from our group. The pools were wonderful but could use some fixing up as there was some sharp tiles that were causing issues for some of the kids. Overall it was a wonderful vacation, and would highly recommend especially if you have kids that enjoy water parks.

We travel to the Dominican Republic every year — sometimes twice a year — and this was by far the most disappointing resort experience we have ever had. From the moment we arrived, there were issues. The room smelled strongly of septic, the TVs were not working, and the fridge did not work either. Basic room functionality should not be a problem at any resort. The pool situation was extremely frustrating. There were only nine shaded umbrellas available at the main pool for the entire resort. We woke up earlier and earlier each day — even as early as 6:30 a.m. — and still could not secure one. For a resort of this size, this is completely inadequate. On top of that, the pool itself was disgusting. We actually had to inform the entertainment staff that it needed cleaning. The entertainment team was mediocre at best. You would see them briefly in the afternoon — perhaps three times total throughout the day — and that was it. There was very little engagement or energy. Restaurant reservations were a nightmare. We were initially told that reservations could only be made at 5:00 p.m. for the following day. Every time we attempted this, everything was fully booked. After three days of frustration, we were finally told that reservations could actually be made starting at 8:00 a.m. — despite having asked multiple staff members previously. The inconsistency and lack of communication were unacceptable. Food quality and availability were also disappointing. For the entire week, there was no lettuce available at lunch or dinner, meaning you could not even make a basic salad. Three days into our stay, we came down with a stomach virus that was clearly spreading throughout the resort. After speaking with multiple guests, it was obvious many people were affected. We spent four days in our room recovering. What was most concerning was that the resort did nothing to inform guests or attempt to contain the outbreak. They could have enforced hand sanitizing, sanitized shared utensils more frequently, or taken visible preventative measures — but instead, it felt like they were trying to ignore the situation. We will absolutely never stay at this resort again.

Overall we do have a good trip. The staff here were very friendly and welcoming. The beach was stunning although a bit rough. Drinks at this resort were top notch. Made perfectly and massive variety. The food was just ok, typical resort food and nothing special. There are lots of pools but they do need maintenance, my daughter cut her foot at two different pools from broken drain as well as missing tiles causing sharp edges, also one of the pool lights was popped out of the hole and just floating at the side of the pool with wires exposed. Water park was actually great and our kids had the best time there. That being said 5 out of 8 of our party did become sick with vomiting and diarrhea (which seems to be common at this resort from reading other reviews). Overall we did have a good trip however I would not visit this resort again nor would I personally recommend it. That being said if you have booked here I do think you will have a good time as long as you don’t get sick.

It was a wonderful spot and lots to do. Staff were so good and friendly. There were so many fun activities, the Michael Jackson and Beatles tribute shows being two highlights. Myself and my son also went parasailing.

Our stay at this hotel was, without question, one of the most frustrating travel experiences we’ve ever had. From the moment we arrived, the customer service was shockingly poor. Check-in took over two hours, and throughout that entire ordeal the staff showed no urgency, no friendliness, and offered no apology for the delay. Because check-in dragged on so long, we missed the buffet entirely on our first day. Any traveler—especially those dealing with long flights, airports, buses, and hungry children—knows that access to a real meal is essential. Instead, we were redirected to a small café serving hot dogs and hamburgers. The grill area appeared poorly maintained, and the food looked and tasted like it had been sitting out far too long. We paid thousands of dollars to upgrade to the Diamond Club, hoping the higher tier would offer better service, care, and overall experience. Unfortunately, it was a complete waste. Nothing improved—in fact, things somehow felt worse. At the Diamond Club, we interacted with a staff member named Carlos, whose attitude was dismissive, unhelpful, and lacking in basic empathy. For a service tier that is supposed to provide elevated hospitality, this was incredibly disappointing. The wristbands used for room access were also poorly designed. Three of them fell off or were lost in the first day alone, resulting in a $450 fee—an unreasonable charge for something that clearly isn’t secure or durable. Our assigned butler, Miguel, offered no meaningful assistance. The entire point of the Diamond Club is supposed to be convenience and personalized attention, but we received neither. He even gave us incorrect information about restaurant availability—telling us a restaurant was closed only for us to walk by later and see it open and filled with guests. To make matters worse, our daughter cut her foot on a poorly maintained bunk bed, and not a single staff member showed care, concern, or initiative to address the issue. No assistance, no apology, and no attempt to fix the hazard. The “premium alcohol” included with Diamond Club status was another disappointment. Not only did we have to specifically ask for it every time, but we were often refused or told it was only available in certain areas. Even small, simple requests—like breaking a $5 bill—were met with indifference or refusal. Overall, nothing about this stay reflected quality, hospitality, or value for the money spent. The Diamond Club upgrade was especially regrettable. Between the poor service, misleading information, lack of care, and countless inconveniences, I can confidently say: I would not recommend this hotel to anyone.

My family and I enjoyed our stay at Royalton Splash this September 2025. We upgraded to Diamond Club and enjoyed the perks. They had a separate check-in area for DC members that had A/C, snacks, drinks, and a bar with top-shelf selections. Our Junior suite was very spacious located in building 27. We were assigned one butler which delayed services however, he did a good job. The main pool always had great entertainment and games to get everyone involved. The Waterpark was a great time for our 13 and 8 year old, us parents had a ball as well! The waterpark has tons of seating and doesn't allow food inside which helps keep the park clean. The buffet was below mid with not much selection to choose from. I suggest shuttling to Royalton Punta Cana as their buffet is much better. Under the Sea, ZEN, and Mexicana Cantina are the restaurants we enjoyed the most. The steak at Under the Sea was better than Hunter's Steakhouse. The night entertainment at Royalton Splash was great with magic shows, Karaoke, trivia, dancing, and much more. We had a great time on our excursions and highly recommend the Monkey Sanctuary and the Seaquarium. The Shuttle to Royalton Punta Cana was very frequent however, seats fill up quick! The beach is a short shuttle to Royalton PC(2-5 mins), walk straight through the resort and you are at the beach(less than 15 mins) On the DC side of the beach, there was a lot of seaweed which we were not fans of. Overall the service should improve at Royalton Splash however this is a good resort for families.

Just came back from a 7 day stay and as a first timer in the DR, I was pleasantly surprised after hearing lots of mixed to negative reviews of this resort. This resort had it all. The grounds were well kept, staff was friendly and helpful and spent lots of time in the beautiful pool with a swim-up bar. Entertainment was fantastic, we enjoyed the Michael Jackson show, the magic show and the circus. The resort is very family friendly but also catered to all ages, so couples and singles can also have a great time as well, no matter the age. As a guest at Splash, you have access to the other resort which we also spent lots of time at. Food at buffet was ok; we got pretty tired of it by the 3rd or 4th day but that's typical from any resort from what I hear. I highly recommend the Mexican and Italian a la carte restaurants. The beach had lots of sargassum despite the hotel's best efforts to keep it off the shore and on the beach. But it also depends on the day as when we went before a few days earlier to check it out, it seemed to be okay. The water park is small and is geared towards kids but there's about 4-5 slides that are meant for all ages. Overall, we would definitely come back after trying a few other resorts!

Dated; broken lights; mediocre food - not what we were expecting given Royalton freely adds "luxury" after their name everywhere we looked. The app for booking a la carte res was terrible. It gave us a res on a night when the restau was closed??... It also constantly crashed. Nothing was simple or easy.

We loved our vacation! I took my 9yo son who immediately made loads of vacation friends and was living his best life between the waterpark and the beach. You get to use the Splash and the Royalton Punta Cana Resort. Its a BIG place, but the little trolley runs all the time and you never wait longer than 5min for a trolley. Reservations are hard to get for the a la cartes, but the food was great when we did get a reservation. The buffets were great. The rooms are basic, clean and modern enough. The staff were all amazing and we are so grateful for their kindness when one day my son got too much sun and became very ill. They were incredible. Honestly? I have no complaints! They're doing a great job at this resort and I absolutely recommend it.

We recently embarked on a week-long journey to Royalton Splash Punta Cana. The staff exhibited a commendable level of friendliness, and the resort maintained a satisfactory level of cleanliness. We were enticed by the concept of "sleep at one and party at two." While this notion holds some truth, we were disappointed to discover that access to the dining options at the sister resort, Royalton Punta Cana, came with an additional cost. This was particularly disheartening, as we had hoped to dine there. Furthermore, we encountered challenges in securing reservations for à la carte dining, as availability was consistently limited. Despite our efforts to set alarms to access the booking app promptly, we often found ourselves unsuccessful and had to seek assistance from guest services. They were able to help us secure a reservation at the Japanese restaurant, which proved to be quite delightful. Aside from these two issues, we genuinely enjoyed our stay.

The Royalton splash Punta Cana was the perfect family getaway. The waterpark is great for kids of all ages, the food had a great variety and tasted great and they are very accommodating to allergies. The rooms are nice and well maintained, and all the staff is super hospitable.

This was our third visit to the Splash and it didn’t disappoint. We booked Diamond club (our butler was not good at all) but we enjoyed the benefit of being able to eat at the Royalton PC. If we return, we would just book non DC there instead. Water park was fun for the kids, kids club was great for a mid day break while we had a bite at the cafe right outside the clubhouse.

Would definitely go back here. Everything is beautiful the grounds are kept immaculate the food is wonderful. We tried all the restaurants and was not disappointed. My grandson certainly enjoyed all the pools. I love the beach if we had an issue it was people reserving the chairs at 6 o’clock in the morning and never putting their butts in them until late afternoon. Our butler was really super Louis. He made a lot of arrangements for us are attended to any needs that we had. I would definitely go back here. It was just great.

Everything is perfect about this resort but something as basic as reserving dinners ruined our vacation. Royalton doesn't have a reservation system for free. Only Diamond Club members do and this is not advertised. They advertise it as "reservation-free" system and it is first come-first-serve. What happens is that everyone starts lining up at the restaurant at 5:45pm. When the restaurant opens at 6pm, all diamond club reservations go first. Then, they start getting people in from the line until the restaurant is filled. Once filled, they start a waiting list and give out beepers. So when you are making the line, you don't know how much diamond club reservations there is, how much is the capacity of the restaurant and so you don't know if you will make it in the first or second seating (typically 1.5 hours later). You don't know when you will eat. Being a kids' friendly resort, you can imagine that you won't be able to manage how angry your kids (and you) should be when you stand in that line. This resort is not cheap and something as basic as reserving restaurants should be done. I was able to checkin online and reserve my room online so why I cannot reserve my dinners online before I even go. One other thing regarding this is that the people in the waiting line get frustrated and agree and start throwing words at the restaurants' managers like "this is ridiculous", etc. This is very stressful for those employees who are managing angry guests. So the lack of a reservation system also affects the employees and not just the guests. Given how angry I am at the hours I had to stand inline to eat dinner, I am putting the lowest grade on this resort.

We had a great time at Royalton Splash - family of 4 (two adults and two children ages 9 and 12). Buffet food was totally fine, a La carte restaurants were excellent especially Hunter and Grazi. Perfect beach, great pools and water slides were an amazing bonus. Recommend paying the extra for diamond club if you can afford it.

The Resort was great. Pools and beach were good. Clean sand and pools never felt full. The service for food was not good. Slow service for asking for a drink at the Selections buffet. You would just never get it. No cups to get you own drinks either. Was speaking to someone in at Hunter Start to find out the price for the meal and mid asking he answers his phone so we left without getting our information.. Expected more for the food and service. The Jade restaurant in Punta Cana part of the resort was great for food and service. The worsted part out of staying there was 8 out of our 18 people fell sick to some sort of food poising. Very disappointing.

The grounds were clean and well maintained with lush vegetation. The rooms were clean though the floor in the bathroom had quite a few chipped tiles. The shower was large but slippery. While we always had bath towels, shower mats and hand towels were hit or miss. The buffet did not seem to be air conditioned, and was very warm even first thing in the morning. Service was inconsistent and lines were long to get in. The food was always hot and fresh, though there was never enough bacon at breakfast. The Mexican and Italian restaurants had long lines to get in but the food was quite tasty. Service in the Mexican restaurant was very slow on the evening we went. We chose to spend our time at the quieter pool by the Bubbles swim up bar. The pool was very clean and the perfect temperature. Chairs needed to be reserved early in the morning in order to have one of the very few umbrellas. The water park was great fun for kids and adults alike, with a variety of slides for a variety of ages as well as a whole area for toddlers. The biggest concern was the incredibly slippery floor surface that you have to walk on to get from slide to slide. We saw so many people fall, including our 7 year old grandson. Staff at the water park were very attentive and helpful. The dedicated beach area for guests of the Royalton Splash was very small, and chairs were hard to find . However, there were staff on hand to find and move chairs. The beach was clean, with very little seaweed. We expected to be able to access the amenities at the sister property The Royalton Punta Cana but discovered that we would have to pay to use their buffet, the steak house and the Japanese restaurant. We could only access the Italian, Asian and sports bar restaurants. The arcade games in the sports bar were a rip off. Tokens inserted didn’t start the games, and we were told to go to guest services at the Splash to get compensation. That was not helpful in the moment, with a disappointed 7 year old.

The resort is aimed towards families and children. The water park is fun for little and big kids. Food was decent and room was very clean. We had a fun time. The staff was mostly good, some instances where a drink was requested and we never saw that server again. The only problems we had were with the Sunwing representatives. If not for that, I would give a 10/10 but unfortunately Sunwing has left a very negative impression. We will not travel with Sunwing again.

Hotel was pretty and beach was amazing but not all of the restaurants are included and you needed to pay extra. The buffet at the other property we couldn’t use either. I feel like it was advertised as 2 resorts for 1 but it wasn’t. The water park was amazing though and pools were clean.

The hotel was very clean. Water park was good for kids that were tall enough. Never a long wait. Food was good and people were so nice. No safety concerns and always eager to help. Overall a great option for families.

The hotel grounds is clean, and the grounds are nicely maintained. The pools are clean and with various options. The service model requires a significant over haul. whether a diamond club member or standard room the service was the same and horrible. My family experience he worst treatment at this Royalton which was surprising given we've stayed at the Royalton in other countries and found the service to be fantastic. We experienced everything from being ignored at the bars, being ignored at dinner waiting over 20 minutes for cutlery or even worse almost an hour for drinks to go with dinner. Being a diamond club member meant premium liquor applied to us, but when we called for it at the bar the bottles were not apart of the package. Two minutes later the same bartender is serving the same bottle of liquor to a non-diamond club member. Royalton Punta Canada Splash you need to do better.

The buffet restaurant very hot, no air condition, poor services. On the storm rain days, we asked for umbrellas, they said they don’t have any more. We order room services, after 45 minute, they said room services is not available.

The resort grounds, water park, room (family room was perfect with kids), pools and buffet are great! But there are several annoyances that would keep us from rushing back. The restaurants are almost impossible to get into as there are insufficient restaurants for the size of the resort. Also the restaurants are very poorly organize/ managed. Thankfully the buffet has a large selection as an alternative. The beach cannot be seen from the resort grounds until you walk down onto the sand due to all the umbrellas covering the beach. The waves are very choppy, not safe for small kids. The trolley is very handy to take you around the resort but the timing is very inconsistent, you wait anywhere from 5 to 20 minutes. Lastly the staff seem unhappy. Occassionally we would come across someone providing great service but it was so rare we were surprised. Overall it was a great family vacation, but lots of opportunities for the resort to improve.

The experience was not very good from start to finish but maybe the worst of it was the food. I would describe the food situation in this way: It feels as if they are using the same budget for food in 2023 as they used in 2015… meaning that with the price of food having gone up as much as it has (all over the world) if you are still using the same budget in 2023 as you were 10 years ago, you are getting much less quality. The food was not enjoyable so that was a major setback for the trip. Other than that, the rooms (especially the bathrooms) were tired and in need of maintenance and refreshing. The Staff tried their best to handle requests and be accommodating which was appreciated. I upgraded to Diamond Club almost immediately after arriving and it was still a ‘less than satisfactory’ trip.

16 of us, ages 9 and up. Booked Diamond club, worth it if you want to eat at restaurants in the Royalton Punta Cana which are definitely better. Grounds were nice but accommodations/washrooms dated. Food was typical all inclusive, nothing spectacular. Games (billiards, air hockey etc) required $$; for what we paid, should have been included. Not much for night entertainment, no disco, only sports bar open late. We did enjoy the Rock show.

This resort was amazing. Service was good, staff was amazing....and a special shout out to Robinson and Elby who worked at the pool bar during the week we were there with a group of 12 adults. Amazing servers!

The resort gave us everything we were looking for as a vacation destination. It has something for everyone in our family. The amenities were great with incredible customer service from all the staff. We would fully recommend this resort without hesitation.

Resort was great. My only complaint was the frequent attempt to upcharge while there. If you stay at splash you have access to other resort but some restaurants were an additional charge 49$ US per person. We were not aware of this at time of booking as it only said stay at 1play at 2. We were aware before going. There were also people going around talking to kids about activities such as escape room for additional charge. Superbowl party they were trying to charge us for reserve seating then again trying to charge us for premium alcohol. You walk up to bar with all this alcohol displayed and everything you ask for they are trying to charge you. I've never been to an all inclusive where I was constantly being asked to pay for add ons.

The hotel was great, loved the layout of the family room. Great restaurants, a bit disappointing that we couldn’t eat at all of the restaurants at the other Royalton on the beach, as promised. Getting back and forth between the two resorts and the beautiful beach was less than a 10 minute walk or a quick ride on the transfer cart. The kids loved the shows at both resorts. The water park was another hit with the kids.

I won’t be going back to royalton splash. We initially booked because it was advertised on royalton splash website that we do have access to some of the restaurants at royalton punta cana (jade, Grazzie) we travelled with my 4 year old son so this sounded great especially for lunch time that we have access to Grazzie to eat when going at the beach. Unfortunately, we got turned around by staff telling us that we aren’t allowed to eat there and that we need to go all the way back to Splash to eat. I wrote to the royalton info e-mail to ask why this is advertised on their website that we have access to eat at these royalton punta cana restaurants and till this day no one ever answered me. We would wait for the shelter bus to come pick us up sometimes even 45 minute to 1H to go from royalton punta cana to splash or vice versa which most of the time it would never come. That also it was advertised that it passes by every 10-15 minutes which is so untrue. We did not bring a stroller for this matter and ended up having to waste our time walking back and forth from a resort to another with a toddler that we had to carry in our arms. The few times we had taken the shuttler we had to almost fight to get a place on it because of the amount of people that were rushing towards it. We had a day that we stayed at the pool at royalton splash and one of the tourist apparently got sick and vomit in the pool which the staff had to close the pool for the rest of the day and sent us all at the bubble pool. Again, we are with a kid we had to pack all our stuff go to the bubble pool and when arriving there we basically had no chairs nor space where to sit because it was overcrowded and the staff did not added more chairs or made more space keep in mind the that bubble pool is only used for diamond club upgrade.This happened at around 2 pm. I understand that this out of the control of the hotel and staff when situations like this happens however this should have been way better managed by staff especially knowing that the hotel was most likely at full capacity all using one pool that day. We ended up having to go back in the rooms and not be able to enjoy our day because we had to space at the pool. Knowing that splash hotel is mostly for family and kids I would have thought that they would have some diversity food especially food that kids enjoy at the buffet or restaurants. Fries, chicken nuggets etc. The selection buffet always had the same food and little food for kids. I had to order room service every night for my son to be able to eat something he likes besides bread. On our last 3 days we decided to upgrade to royalton punta cana we only were able to upgrade our bracelets and not get rooms there. The main reason we wanted to upgrade was to be able to get more variety of food and be able to eat at Grazzie while at the beach instead of coming back at splash. To our surprise we went to grazzie and it was closed and only people from hideaway were able to eat there so upgrading made zero difference to us at this point and wasted money which we thought we would get more convinces from it but did not. Furthermore, we were told that we would be able to enjoy the pools at royalton punta cana when we upgrade our bracelets to our surprise the pools at punta cana royalton had people from splash bracelets with no one telling them that they cannot stay at the pools at royalton punta cana. Again, we respected the policies throughout the week paid more money to get access to more to only find out that it’s a free for all and we basically wasted money for absolutely nothing just because we respected the resorts policies. On our last day while waiting for the bus to come and pick us up to go to the airport I went to ask at the lobby bar for some water for my toddler to drink. Thankfully I smelled the water before given to him to drink the water smelled like chlorine I went back to the bar and told the waiter there that the water did not smell right only for him to taste it from the big bottle where he pour the water from to tell us that we are right the water is no good….at that point I wasn’t even surprised nor impressed anymore. I went 7 times to punta cana, it was my favorite destination to go to. Twice of them was at royalton CHIC in the last 6 years. I never made a complaint because I never had to but this trip was just not worth the money. If I would have known that royalton got this bad I would have chooses another resort worth the $ 1.6k that I paid to get the service we paid for while not forgetting that we actually paid even more to upgrade at royalton punta cana. Furthermore, the mini bar was never restocked. We missed toilet paper in the bedroom because it was never restocked. We missed shampoo also.we called reception for shampoo no one ever came. We called reception for someone to come and help us with the luggages from the second floor to be brought to the lobby no one ever showed up we had to carry 4 luggages down the stairs to the lobby. The hotel is poorly managed which is unfortunate for the price that costumer pays to go there. I will not be going to any royalton anymore nor recommend it to anyone including CHIC as I am not sure that today they provide the same services that was provided a couple of years ago when I went back twice to CHIC. As far for the royalton chain they should have all the same level of service in order to have costumer recommend this chain to someone else. Unfortunately, I am in distrust with this chain after my experience to royalton splash and punta cana.

The hotel was great, the maids did an excellent job. It was a bit of a trial to get fresh water in the room. The restaurants were excellent the buffet not so much. The pools were very nice. Too many restaurants were closed when we were on vacation. Having locals come into the resort on special days was not something I expected for a resort like this, that is the reason I would not recommend this resort to friends.

Rooms were nice people were not the nicest very rude I though some people were awesome but they were over shadowed by the rude ones like we were inconveniencing them most of them were in the buffet. The locals being there for 2 days really sucked at no one paid attention to us at all just the locals. I wouldn’t have went there if I knew that . The food was NOT good at all not many veggie options and not much for people who don’t eat meat. Also the food kept some of us in the bathroom for a good part of the week.

Second time to Royalton Splash, quality property and a great time. There are 2 hotels on this property - you will need to upgrade to Diamond Club if you want good food/drinks, and access to pools close to the beach, and better areas on the beach (cleaner, better service, close to bars). Worth the upgrade. There weren’t many Covid protocols (99% of staff didn’t wear a mask, hand sanitizer stations were always empty, had to carefully select cups and plates from the buffet).

We stayed at the Royalton Splash Punta Cana for 8 days in April 2022. This was our first trip with our 3 year old and we had paid for the best package which was the Junior Suite Jacuzzi Diamond Club. Firstly what I can say is that the Diamond Club "extra" is not worth it... ok we had the "private" check in upon arriving however a few families were in line thus, it took longer to check in than the "regular" clients that checked in at the front desk. Also, this lounge is very far away from the rooms so, it is easier to grab a drink at the pool, bar or coffee lounge than to walk over there for the snacks and drinks/coffee they are offering daily. Additionally, the "butler's service" was awful... we met him on the 2nd day and gave him a fair good amount of tip. We thought this would encourage a good service for the week... we thought wrong! This butler told us he would take care of every night's "à la carte" dinner reservations... Given we have a toddler, we asked for the dinner reservations to be before 7:30. They exchange with clients with the "what's app" and we had to ask him numerous times per day at which restaurant we would be eating that day and at what time... sometimes it would take 2, 3, 4 messages before he would respond and we could have a response at 5PM/6PM and, for the entire week, our reservations were at 8:30PM. Even with a complaint to the "butler's supervisor", nothing changed... It would have been easier to book them ourselves. We got nothing more from this "butlers service" that week. No extras attentions... and the "premium alcool" is not available at the Splash... you have to cross over to the Royalton Punta Cana to access a "VIP" lounge and enjoy the premium bottles (which is a 10-minutes walk). The diamond club pool is very small and doesn't have much chairs. Overhaul the hotel is nice and clean. The main pool is at the centre of all the building thus, very accessible. If you want a chair by the pool, you need to put your alarm clock early... at 7AM they were all taken! Same for the beach no matter if you have the diamond club or not. To access the beach, you need to cross over to the royalton Punta Cana which as I said before, is a good 10-minutes walk. You can take the mini bus (but during the day or at dinner time, you will be lucky if you have a spot on it thus, you have to be patient- we found it easier to just walk). As for the restaurants, 3 of them are at the Splash and the rests are at the other hotel (royalton punta Cana). We tried almost all of them and we were never disappointed! The theatre and entertainment is also at the other hotel. Not much entertainment at the splash at night... we had an outdoor area to enjoy a few drinks after dinner and that's about it. The coffee place is very nice and the pastries and coffees are amazing! As for the buffet, personally there wasn't much choices and almost none for toddler's. The buffet at the royalton Punta Cana was WAY more attractive and they had a LOT more to offer... we ended up eating breakfast at the Splash and lunch at the Royalton Punta Cana. The service at the buffet of the splash was OK... not to say bad... at breakfast, you were lucky if you had a cup of coffee or water before you finished your plate. The waiters always seemed in a bad mood... 1/2 the time we didn't get a hello or a smile. This was a first for us... total different story at the buffet of the royalton Punta Cana. As for the room, on the first night, they made a mistake and we had 1 queen bed instead of 2... my husband ended up sleeping on the couch that night. Also, the room floor was covered with water (it was raining)... so our first night wasn't the best! The next day we transferred in another room. It was clean and spacious HOWEVER, the shower hadn't been cleaned as I found a bunch of long hair in the floor and walls... YUCK! I wrote a note the next morning and gave a generous tip to the cleaning lady asking to clean the shower which she didn't... after 3 days the hairs were still there and we ended up throwing them away ourselves. Beside that we had towels, water and a clean room the whole week. As for the water park, we didn't spend time over there... unfortunately little kids cannot go in the big slides even if accompanied by an adult and the little kids section did not interest him. It was pretty nice but you need to arrive EARLY if you want a chair. So overhaul, we spent way more time at the other royalton and if we were to redo it, I would definitely book at the royalton punta Cana as it gives you access to the royalton splash anyway... we are not deceived but, we were expecting a bit more considering the amount we paid for this trip.

Royalton Splash is not what it used to be according to past reviews. Quick recap: great beach, food ok, service very bad. Not worth the $ not upgrading to Diamond Club. Royalton Punta Cana is much better!

Travelled from March 14 to 21 2022 Although the beach was amazing, the lack of service and average food would not make me come back, not a 5 stars or 4.5. If you can afford it stay at the Punta Cana next door. Beach: hotel not directly on the beach, a 10min walk through the property and Punta Cana hotel to get there. BUT beautiful, has a big sandy area, clean. Ocean was amazing...Best part of the trip. Not enough chairs, by 7:15 all gone. Lots of waves.  Pools: has 2 pools, Slides are nice but closes at 5pm. Food: buffet has choices but repetetive, food average. Most food was warm to cold, meat always overcooked. Cafe shop has good coffee. Mexican was good, Italien not so much. Seafood was good but meat and fish over cooked. We ate at Punta Cana buffet our last night, big difference in food and service. Rooms: big and clean. Patio door has no screen. Shower has no door. First 2 days no new towels until we called several time and then had to tip someone to get some. Weather: HOT during the day, windy at night but nice. Service: check-in awful, restaurants very very slow, beach area not much service in blue chairs area. Everyone looking for tips if you need any help. Took them 2h check us in. Not sure if they were understaffed or staff lacking training or impacts of covid as friends went 4 years ago and they said it doesn't compare. Property: clean, beautiful. Lobby is more an entry point, not typical lobby where you can hang out, you have to go to the Punta Cana one. Entertainment: only music and signing at splash, shows are at Punta Cana. Same type of shows like other resorts, nothing exciting.

Dull and lackluster, this resort took over 4 hours one night to come and unlock our room. Kids were sitting outside til after 1am. We were upgraded to the Royalton which was much better, although we couldn't be given a DC room. Will never book at Splash again.

Water park was great! Lifeguards at the top and bottom of each slide. Rooms were ok, beds were uncomfortable, food was not good. A la Carte restaurants were recycled buffet food not enough selection for kids. Activities at the pool We’re not geared for kids.

Hotel was good, a little mess in the room with water keeps coming out of the washroom when anyone took shower but overall it was goo. Good was great, the staff was awesome and humble… extremely helpful. We had a great week off!

We very much enjoyed our stay here. We are seasoned travelers but not unrealistic in our expectations! I believe the Splash is a 4* but the PC side is closer to a 5* That being said, we (family of 4 in the family suite upgraded to DC) like the splash side but appreciate the PC side. We were in building 25 facing the pool. It was a bit quieter which we liked. Our kids are 9 and 13. There was so much to do even on the splash side! We did the VR room and the Escape room. We explored the water park one day, then the beach the next then the pool for a day etc. We tried every part! We ate breakfast at the splash buffet everyday. We preferred the DC lounge coffee in the am! We ate lunches on the PC side and could tell the level of food difference in the buffet. However the food was good at either place. Lots of choices. We actually loved the walk from the Splash to the PC side. The nature and atmosphere was peaceful and relaxing! The grounds were well kept and the nature was great. Lots of stores to grab last minute necessities. The beach was fabulous! The DC lounge areas (beach side) were also great. DC has their own area for drinks, but we didn’t use it very much. We LOVED the steak house!! The Japanese was a fun experience. The Mexican was okay. Towel service was also great. I hate HATE being hounded about towels, since we are not the type to travel to a hotel to steal a used towel. They did not hound us at all ever!! Be respectful and put your towel in the bins! Every time. Tons and tons of places to hang out at night, depending on your wants. Quiet, or noisy. Hope this helps! Some service was bad, others were great. We are good tippers to good service and don’t let poor service ruin our fun. We upgraded the family suite to DC upon arrival. I can tell you I was VERY annoyed with my “butler” and his inability to be helpful. They communicate via WhatsApp - but when I asked for him to book an a la cart with another room, he said he couldn’t. BUT I was able to do it myself after he told me he couldn’t. The other room wasn’t Diamond Club, BUT that didn’t stop me. So, it shouldn’t have stopped him. So you can see, I didn’t let that ruin my vacation. He lost tips because of it. None the less, the resort, the stay, the overall experience was awesome. We will be returning and likely staying on the splash side again with the DC upgrade.

The resort is super nice and the staff is amazing , especially the vibe team member Junior ! He always made our experience at the pool fun! Food was delicious and fresh. Waterpark is fun for all ages .We paid 15 $ pp for a la carte on the Royalton PC side and was well worth it, Good food and service was amazing. Highly recommend the resort. Always something to do. Only problem we had was TV in one room stopped working and had to contact the front desk several times to fix it.

We loved our stay at the Royalton Splash. Rooms were spacious and clean and the suite with bunk beds for the kids was great. The food was an 8 /10. We upgraded to the diamond club on arrival and I’m glad we did or we would have been stuck with one buffet and two a la carte restaurants the entire week. The only frustrating part was that certain ones could make reservations and others could not which led to lengthy delays. I think this booking system is a bit flawed and many families were frustrated in trying to get seated. Pools were fantastic, water park was great fun and the beach was clean and gorgeous. Overall a great vacation.

I really enjoyed my week here and the hotel was good. The hotel room was very nice, air conditioned and clean. The only complaint I had was that I was cold the first night; however as soon as I called, the staff immediately brought more blankets. The customer service was excellent, specifically Darleny who made our experience so much better! The pool was a bit dirty on the weekend as there was a lot of people but we enjoy the beach much more so it wasn't a problem. I will say there are a few people on the beach, who were not resort staff selling things and for the most part it was completely fine but a few were very pushy which was not pleasant. The water park was a lot of fun and it is not crowded during the week. The food was good as well especially Zen, the Japanese restaurant. The buffets were okay. The only problem with the food was that on the weekends the resort is extremely busy so the wait time for the restaurants on the Royalton splash side were extremely busy and both the a la carts had a two hour wait. I cannot complain though because as soon as we contacted the customer service lady, Darleny, she arranged for us to eat at dorado which was excellent. There is a bit of a weird class system with different coloured wristbands though which is frustrating because had we not contacted customer service the other staff would not allow us to eat at the Royalton Punta Cana. Overall, I got to relax and the experience was good. I would come back!

The staff were amazing, from Papi Honffi making sure we always had drinks, to Ramon delivering them to us on his head! (Yes, it was something you have to see!!) to the whole Vibe Team making you feel so welcome and keeping the entertainment going. (Pablo really went above and beyond). Right down to the hard working ground crew, this place was a perfect get-a-way!

We stayed at the Grand Memories Splash with upgraded Black Diamond wrist bands which allowed access to the beautiful Royalton Resort next door. The resort was very clean and the grounds are beautiful with live peacocks roaming around. The splash park was great, the slides are awesome for older kids/teens. The beach is Gorgeous, and we rented cabanas by the pool which came with cold Coronas and a fruit plate. The restaurants were OK. But all the food is sourced locally which supports their economy so it's good you feel good eating. The entertainment was great ! They had a modanna tribute our 5 year thought was pure magic. The only downfall of the resort is the travel smart personnel will call relentless to persuade you into attending a pseudo "time share" presentation. Do not believe them when they say it's 30 minutes....it's 3 hours. But all together a beautiful resort.

We spent a week at the beginning of December at Grand Memories Splash with two children 7 and 11 year old. We truly enjoyed it - large and clean rooms, beautiful gardens, great food and entertainment. We were worried about the walk to Royalton, but we actually enjoyed the distance (which, by the way, is a 5 minute walk) because it made the resort feel more like a mini-town and not a confined space. The waterpark was awesome, and never crowded. We would definitely return.

Let's just say my family and I had a wonderful time during our stay. We stayed Diamond Club...worth every penny. The rooms were very clean and very spacious. The restaurants and the food was great. The staff at the restaurants were fantastic. The grounds were well taken care of as were the pool and restroom areas. All staff were polite and willing to help with all of your needs. Shout out to Edwin (Diamond Club), Margarita and Joselo in the Diningroom (selections), Yeremy at the Diamond Club pool, Stephanie at the Main pool bar and Pablo and his Vibe team

This resort had everything a family needs from the waterpark to the beaches nightly entertainment kids and teen clubs where a hit with the kids the pools had entertainment all day long would like to of had some music in the diamond club pool it was to quite.

What a wonderful week spent with a group of friends at grand memories splash Punta Cana diamond club From start to finish you couldn’t ha e asked for a more perfect vacation ! Staff is superb in the diamond club , hotel and grounds immaculate, Lots of food choices and entertainment Diamond club beach area excellent In every way Big shout out to Edwin , Miguel and Yeremy

We absolutely loved the resort! There was tons of different things to do on the grounds, rooms were beautiful and staff was great. The food at the buffet, pool bars, room service and a la carts were all delicious and there was a wide variety of alcoholic options.

The entire vacation was amazing. The diamond club experience was perfect and the staff went above and beyond to treat us like special guests. I would recommend this hotel to anyone travelling to Punta Cana

We’re a family with a 5 year old daughter and she absolutely loved it. From the check in and walking around the whole resort and being able to jump into any of the pools. The stuffs and the vibeteam were very friendly and she loved the daily activities at the pool and also nightly shows. Her favourite has been the Michael Jackson show. She cried when we had to check and We will definitely be back one day! The food was great, she’s a picky eater but there was so much variety , we didn’t have to worry. I have no negative. It rain early afternoon but she even loved that we swam in the rain ! We went to the beach as well, very beautiful but had to hold on to her because of the waves. Many pools and space ! Only down side was my hubby wish we were able to walk into the local town because he loves to culturally sightsee but it’s a distant to drive or walk into town.

Overall hotel Is very nice but the food was horrible. We dread eating the food there and ended up upgrading to the royalton and the food there was just as same except under the sea and the zen was really good. Everything else was not good food was dry or over cooked looked like they used some of the meats from The night before. The pool was dirty and maybe because it was low season they invited locals Who were loud and obnoxious. The staff was rude we called a few waiters over and they just looked at us and continued talking. The maids who came to clean our rooms Did a good job cleaning but after the second day we didn’t recieve hand towels or face towels we had to call everyday to get them. Check in we waited an hour to finally finish. Maybe we came at a bad time But I wouldn’t recommend going to the resort. We will be spending our money and time else where

Everything are good except the food. Everyday food is same. The best restaurant is under the sea. the others are not good. The room condition is good but sometimes we got the really bad smells.Room service is fast.

May 2019 Love the food at first; but repetitive after 3 days; watch out for invites for breakfast; they want to try to get you to buy timeshares. Don’t be afraid to just say “no thank you” walk away! Entertainment was good; weather was beautiful; but pls use the highest level of sunscreen. Don’t buy theirs. You’ll get a burn for sure. Kids enjoyed the kids club, but lack of a/c in their club. The room service took 40min to bring the kids their snacks to the room. Also; the maid just opened the door without knocking. Watch out for them. She came in to bring a face towel at 6:30. Be alert and always keep the door note “ do not disturb on door knob” Beach was nice and clean; just a few guys selling on the beach. Enjoy, but also be alert of your things.

We stayed here the week of May 13th Husband 7an 3 year old sons an myself. We did upgrade to the Diamond Club which was nice to have a private check-in with a cold drink on arrival. We had an amazing time from the pools to the beach an water park. The show's were good it was nice having 2 to chose from every night. The staff go above an beyond to make sure all your needs are taken care of. We are already planning on returning.

We loved our second visit to memories splash! The rooms are clean and spacious. The people are so friendly especially Ramon who catered to our family every day. The pools, ocean and water park were amazing! We spent all day outside going to different areas. We always found something to eat and the sweets at both coffee shops are so yummy:)

This was the nicest resort we've been to. Enjoyed every minute with our family. Something for all ages. The food was delicious with lots of variety in the buffet. The 3 restaurants were very good also. We had no complaints.

My daughter, her husband and three sons, aged 3, 7 & 8, my son and his wife and I went on a family vacation to Grand Memories Splash in Punta Cana. From our first steps into the airport to our return home - everything was better than expected. Our flight was great, a first time flying experience for the three boys and connections well timed to and from the hotel. We upped our time at the hotel to the Diamond Club and were very happy with our experience. It was well worth the little extra. Our expectations were exceeded! Check in was smooth and easy, our rooms well appointed and clean. The staff was more than accommodating. The wee ones and their Mom and Dad don’t do dairy and our concierge, Edwin, and the chefs were wonderful in offering them a great variety of non dairy options including making pancakes and fresh French toast every morning. We all enjoyed the entertainment for the children as well as the later, grown up shows. We never waited too long for the little trolleys. There are a number of peacocks and peahens strutting about as well as cranes, herons, ducks, wild parrots and more strutting about. We stayed in building 29 which was central to almost everything. The water park was just across the road and restaurants close by. The pools were lovely and inviting especially those for the Diamond Club members. Our 7 & 8 year olds as well as the older ‘boys’ thoroughly enjoyed the large, exciting water slides. We never had to wait for a table at the buffet restaurant as DC members. Every morning,Edwin, came by our table to ensure everything was up to parr and to tweak and fine tune anything we might need as well as make our restaurant reservations. He was amazing and truly appreciated. We dined primarily at the buffet restaurant which had a delicious choice of specialties every day. We also had a fun and tasty meal at the Mexican Cantina and the seafood restaurant. Lunch was tasty at the Royalton buffet and the beach there- Devine! Our rooms faced the back, treed area which was peaceful and calming. I wanted this to be a trip to remember and it exceeded all of our expectations. I would highly recommend this hotel to any family looking for a clean, safe, welcoming and exciting adventure.

Me and my mom just got back from a one week stay at the Grand Memories splash in Punta Cana, at first I did not know what to expect since google and it’s images do not meet ends with their photos, but let me tell you, my expectations were exceeded! The place is beautiful, appropriate for kids/family, and filled with wildlife (peacocks,ducks,birds you can feed) aside from the beautiful resort itself, rooms were nice aswell, the staff was very kind, we booked an excursion to saona island with Jose Almanzar (who was so sweet let me say ☺️) and had a fun time, only downside is the bumpiness of the ride, do Not go if you have a weak stomach please, other than that food was good, service in buffet could be a bit faster, Mexican and Italian restaurant were fast and good though, the under the sea however was a bit slow and hurt my stomach the next day, other than that for a trip to the DR and for its price it was amazing, the beach is next door at the Roy Alton which you have access to and trains come constantly, entertainment was fun but on some nights could’ve been more lively, water park made up for it though as it had a lot of fun slides, thank you for having us and thanks to our rep at trip central (Jen) for booking it for us ❤️ Until next time DR!

This resort had absolutely something for all ages The water park was a wonderful added feature ....a real drawing card.The staff were friendly and always willing to help.....grounds were well maintained as well. Enjoyed seeing the various species of birds and the very tame peacock that would visit our site daily.

We had a great stay with our 4 and 8 year old. This was a good value resort for our family. There was a bit of s scramble for pool chairs in the morning so I recommend getting up early. It would be great if the hotel had towel cards do people couldn’t leave their towels all over the chairs to reserve them.

The grounds, pools, splash park, rooms, and kid zone were great! We had lots of fun! The food left something to be desired and by the weeks end both my husband and myself were sick as was our 7 year old....our son did not get sick but he stuck to plain pasta and cereals as he’s a fussy eater. We also did not get notified that our shuttle was moved up 6 hours and people were sent to a different resort due to plane delay. We showed up 2 hours before our shuttle and waited 11 hours for our shuttle before taking a taxi to the airport at 330am so we didn’t miss our flight. Staff did not communicate anything to us even after asking many questions.

This was our second time to this resort. My kids love it!! There is so much to do. Tons of different swimming pools, amazing water slides, wave pool and beautiful white sandy beach. The food in the buffet is fantastic! A great variety of food. One of the bar staff was exceptional with us his name was Jhonffi.

Punta Cana - Grand Memories Splash Resort is a great place for families with kids. I was pleasantly surprised how everything was organized. Nothing was missed or forgotten. All activities were well planned - date changes, pickup location, activities, and returning back. We were Diamond Club Members and, from this perspective, everything was taken care with extra attention but, in all honesty, I cannot tell I saw big differences between us and regular members. A cheap bottle of liquor or wine as welcome, a butler that couldn't be reached on the phone (but he was available every morning at the buffet), the Diamond Club upgraded room looked pretty regular for us, and some extra benefit we didn't took advantages, couldn't convince us worth the price. Maybe is us as we are moderate people when is about drinks and food. After all how much can you drink and eat? However, we saw some people... Anyway, the resort looks really nice with its lush green tropical vegetation and palm trees. Wild birds and peacocks all over. It is really nice to see the birds walking in the vegetation. The resort is great for walks and can be covered in 20 minutes from one side to the other. Extra 10 minutes to walk to the adjacent resort - Majestic where is the beach assigned to Memories Splash Resort. Maybe the big difference between Regular and Diamond members is here. The Diamond Club beach is bigger, the open bar is great for drinks and snacks. In opposite, the Regular beach is smaller even the Regular clients are more numerous. When we visited it was packed with no more empty long chairs to be used. I would be concerned as Regular member about beach spots availability in the morning, especially if you want to go every day on the beach. But in evenings there is plenty of room and we found after 5pm is the best to go there as the sun is not strong. Here, the beach is fabulous with clear water and light yellow sand. What can I say- use the photo studio from Majestic to take professional pictures back home. If you negotiate hard the price with them you can go back home with great pictures from the beach. Back to the resort, you have 2 big pools and 2 smaller ones - in surface, and a few more whirlpools. They are beautiful shaped with blue tiles and both they have wet bars. For kids, these pools are the way to enjoy the water as in the ocean you cannot swim. We used the pools more than the beach. Another fun you can have is on the fabulous Water Park. You can enjoy the great slides, the wave pool, and other mini pools. In the evening, you can go to the Social Plaza where you can enjoy drinks from the social bar, watch kids / family movies or see live shows. We saw Lion King live show and we enjoyed it. Our 7 years old kid enjoyed the time spent in the evening there. The show hours are daily displayed there, at the entrance, with the upcoming events - dance, karaoke, movies, shows... a great idea and place to spend the evenings before going to sleep. Other activities can be done- jogging, tennis, ping pong, basketball .. so a bit for every taste. The food is fabulous. I have read some reviews complaining about food but let me tell you from a pretentious European fancy food guy, the food is absolute great. The international buffet was much better than a-la-carte restaurants. What I have eaten in the Mexican restaurant, I found here as well. Only the Italian restaurant serves great pizza and pastas that you cannot find at the buffet, I didn't tried the Sea food restaurant, but I saw amazing choices of sea food here at the international buffet. The choices were amazing. Every day you can eat something different. They prepared daily amazing well known recipes, I didn't see something I didn't recognized. Everything was fresh, divers, and delicious. Fruits and cakes fresh and in excess. Just great for an all inclusive resort. The service was great as well. Only the butler wasn't useful for us as we couldn't reach him by the phone. What's the logic to go and look for him if you need something? The same needs were fulfilled by people from reception or our Sunwing resort agent. We noticed from his notebook, he had many tourists in care so simple we didn't use his services. Other than this, people are polite and thankful for appreciative words and …tips.. a dollar here and there do wonders and makes you feel better. These people are hard workers. I saw same faces daily from 7AM to 10PM serving you and still with a smile on their faces. Learn a few Spanish words to make them lighten up their faces. They deserve it for sure. Angel- a restaurant server was our favorite. You'll find your room daily cleaned and sheet beds fresh. The lady that cleaned our room (I am sorry I didn't get her name) was very sweet and she did every day amazing origami figurines using the towels and putting fresh flowers. Our Sunwing resort agent - Danelly Anty was really helpful and ready to help us booking activities, with schedule change, or any questions we have had. She was available every day, approachable and very friendly. We got great information from her. Look for her by the side of the pool to book activities or ask anything. Everybody is there for you to help with any request you may have. Very professional, simple a great service. As a side note and complain, avoid resort workers that will lure you into free meals on Majestic , it's just a sale trap, either a time share or become Sunwing member. Just refuse politely when you hear about free meals at a 5 star hotel (all meals are free anyway in your resort) . This is a minimal hassle that should not be permitted (pushy souvenirs vendors as well) on the ground. But this doesn't change my mind to give a 4.5 starts out of 5. It's just a great family resort with everything you need for one week relaxation.

My family & I had a most enjoyable vacation at this resort. The grounds were well cared for with lots of Palm & coconut trees & not forgetting the tropical flowers. We were impressed with the service as the the staff were very friendly & helpful. Everywhere was kept clean and tidy at all times. We gave the food. 3 star but upgraded to have have all our meals at the Rouyalton restaurant which did not disappoint us. Would definitely consider returning to this resort again.

Friendly staff, great service and fresh food. Amazing beach and pools. Lots of games and sports to play to stay active. Safe for children to play and walk around. The water park is fun for all ages! They have a beautiful eco park and promote sustainable environmental practices. Going back for sure!

This was our families first trip ever down south, and we absolutely loved it! We have two kids (5 & 8) and they had a lot of fun and were always entertained! We were travelling with another family also with two kids (3 & 6) and they have been down south many times before. They agreed that the food was excellent, probably in the top 1 or 2 of anywhere they’ve been before. There was entertainment every night for both kids and adults which was very fun for us! The water park was a hit for both the kids and adults also. When we book another trip, as long as this resort is still within budget we will just book there again!

This was the best all inclusive stay we have ever had. The kids had the time of their lives and my wife and I actually did as well (even with a 3 and 5 year old :). ) The water slide park is a absolutely great time and super fun. I am a chef and I thought the food was very good. Especially the buffets. Michael Jackson show was really well done and the room quality was better than expected. Our experience in Mexico a few years ago at Bahia Principe, Paul’s in comparison to this experience. We would 100% return for this resort again! Thank you. Dan and Shanna Craig from Toronto Canada.

We actually got upgraded to the Royalton and were very happy about that. In retrospect not sure I would have been happy at Memories so far from the beach. Here are my pro's and con's to help other travelers: Pro's -Everything was very clean and well maintained, even the bathrooms near the bar which sometimes can get messy -Room service was a nice option after a long day at the beach -Front desk staff were very accommodating and there wasn't the usual long waits to get service -Rooms large and well cared for - clean and well cleaned -Beach and weather always good in Punta Cana, although we had a weird seaweed problem this time around -Really nice and clean pools -Water park was excellent! Fun, clean and no line ups. Con's -The selling of time shares never stopped. We met up with a family that thought they were getting breakfast at the Diamond club and were in for a 3 hour sales pitch. And no warning about the sales pitch. We got asked about the same thing and when I said no that was the end of the service from the concierge Marco. The family mentioned, the mother had to pretend to be single so Marco could get his points and when her mother said she had to ask her husband the manager was called in she showed her anger to the guest. -No lock on the doors i.e. deadbolt. So at night there was nothing between me and my young son and everyone who had a pass card. And every night they had a service when they came to our door to ask if we needed anything and a few times when I didn't answer they walked in with me in a towel just out of the shower. -The family mentioned above got charged 20.00 US when her 5 year old lost his wrist band because it was too loose. There was a big angry exchange. -My son sliced a big cut on his heel in the pool and the front desk staff didn't seem concerned. When later we were checking out I showed it to them and they were shocked how big it was. He was limping for 3-4 days. They didn't put anything into action to find the cause in the pool. I was also told glass was found in the ice cream and again nothing was don't about it. If they could fix a few of the issues listed above than I would recommend. Otherwise not sure I would go back. I detest being sold to once I paid for a vacation. To give context I've been going down south now every year for the last 36 years. Every resort has pro's and con's but I've never been sold after purchasing the package.

We had a great time The kids used everything available to them eg Chess Set, Kids Club they loved the Slides. Everything was very clean; gardens were beautiful. The resort staff were very friendly and would help you with anything you might need. The rooms were very nice and clean, beds very comfortable. I was surprised that there was a bit of a language barrier with staff (restaurants,cleaning and garden staff) The entertainment was a lot of fun. Not happy with the staff at the mini mart. Purchased a float and wanted to return to purchase a bigger one and the box was not even open and because I did not have the bill they would not let me do the exchange. Another person we talked to hers did not even hold air and they would do nothing Not good customer service. Did not buy anything else from them. That was our only complaint. GREAT FAMILY RESORT 😀

The resort was amazing. The front desk were very helpful but the room service was not acceptable at all. I complained numerous times with the front desk people but they didn't do anything about it. I called in for a coffee once, 45 minutes later someone showed up with couple of packages of sugar. Then when I asked them I wanted coffee, same person showed up 20 minutes later with pack of coffee. Another time I asked about packs of chips. They told me that they are busy and it will be there in 45 minutes. I called back after an hour I was told that there is no order for my room

We visited Memories Splash in April 2018. The resort was clean as well as the rooms and the staff were friendly. Resort is large. There is a trolley to take you to different stops as well as the sister resort which has beach access. Lots of stuff to keep you busy. Water slides/park was our favourite part. Con would be check in and out are extremely slow. Not enough staff to run the front desk.

Everything in this resort was awesome. The hotel was very clean, the people are so friendly, and the food was great. It was our first all inclusive family vacation in 12 years and wouldn't hesitate to go back. We booked with tripcentral online and called them with questions and concerns. They were able to answer all of my questions and made changes that were needed.

This is the first time we have been to Memories Splash. We would definitely go again. We were with our son, daughter-in-law and two grandsons. It is an excellent family getaway. We enjoyed just sitting beside and in the pool with the boys. It was a very relaxing vacation. The weather was terrific. The staff were very friendly and helpful. They couldn't do enough for you, very accommodating. The servers in the Selection restaurant were wonderful. Wilkin and Valentini always made sure that our 4 year old grandson had his chocolate milk. It's just a small thing but important to him.

Everyone booking needs to keep in mind nothing is ever perfect. The people make the place and as a 2nd visit this resort is great for families and the staff do try there b st to ensure a good time is had

Overall I found this hotel to be great for the price. Geared towards families more so if you’re looking for nightlife this isn’t the place. Service was great. Food was ok. Not great. Pools great and rooms alright. Not fancy, damp but clean.

Overall we made the best out of our trip for the kids but we lost more than entire day of dealing with issues. We upgraded to the Diamond club but as it was March break they overbooked so we did not get what we paid for. The first rooms we had were in disgraceful shape. We had to move numerous times and still did not get the upgraded rooms we had paid for. Even the small perks that come with the Diamond Club such as bathrobes, slippers, snacks and in room beach towels were not provided. On more than one occasion housekeeping had to be requested for towels etc. Trying to deal with the staff was frustrating and at times they were rude. Although the most of the wait staff and bartenders were very friendly. Despite all the hassle we went through we were only offered a dinner on the beach which was not convenient with 4 children . The water park was fun for the kids and the beach was beautiful. Wish we booked the Royalton instead, far nicer resort with all the same amenities. Punta Cana is great, but will not go back to Memories.

We stayed at Memories Splash the week of March Break. Two families, party of 7 including two 17 year old sons and an 8 year old daughter. Reception: We arrived around 11pm and found the reception to be a bit unwelcoming. The hotel reception area is dull and small. Room: Our first impression upon apprival was disappointment. The room was basic and beds were not queen as requested. We purchased a "premium" room package expecting the larger beds. The room was tired in much need of a refresh. It contained two double bed, a small coach, chest of drawers, tv and fridge. The AC kept the room comfortable. The next day we were informed all rooms in building 7,8 and 9 house the premium upgrade. These buidings are centrally located around the main pool, and conveniently close to both the buffet and social centre (entertainment area). We were told by the onsite Sunquest rep that these rooms are larger than the deluxe room. Each day the room was restocked with bottled water, soft drinks and beer. The room was suffiecient for our needs. Meals: We ate at the buffet and all the a la catre restaurants. The bufffet is good with a variety of foods to choose from. Staff were a little slow at bringing refreshments to the table. The a la carte restaurants filled quickly requiring us to wait in a queue with a beeper. Food in the a la carte is basically the same as what is offered in the buffet. Nice to receive table service but not really worth the wait and effort. Looking for your early morning jolt? The buffet is open at 6am and provides paper cups for take away. Beans coffee shop opens at 8:00am. Pool: The two pools were always busy. One was the entertainment hub and thus noiser. Beach: The beach is stunning and well maintained. Fun waves and gorgeous sand. The beach is about 1km from the Memories property. The resort provides motorized transportation to the Royalton reception area (sister hotel) but there is an additionnal 300m walk through the Royalton to access the beach front. Beach lounge chairs for Memories and Royalton are segretated. Guests arrive very early (6:00am) to place towels on chairs at the beach. There is a bar and a Royalton buffet (12-4pm) close to the beach for Memories guests to access. The beach was always busy with bathers and those walking the extensive beach front. Memories did not offer boogie boards or other water sport items. Property: The property is well kept and clean. There are lots of birds roaming the grounds. That early morning "cat like screech" is no cat. That's a peacock. I would not recommend this resort to anyone with mobility challenges. There are no elevators in buildings and the stone paths can be slippery. Water Park: The water park was a hit for the 8 year old girl. It offers a great range of slides that was fun for our entire group. She used the park every day. The water park is beside Memories. Night Life: Each night Memories puts on entertainment in the social centre. I did not attend most but was lucky to catch the acrobatic circus on Saturday night. The 17 year old boys spent evenings at the Royalton sports bar/disco. This bar goes all night closing at 6am. And yes, though both wore a minors bracelet, they were both served alcoholic beverages at all bars. Tourista: My advise, see your doctor before you go to the DR and get medication for diarrhea. Six of the 7 in our party suffered with diarrhea. Though there is a clinic on site, there is no doctor. You are sent in to Bavaro, via taxi at a cost of $30 each way to a hospital. Our hospital bill was $860 US for the consultation, IV, blood work, urinalysis and meds. Thankful we had insurance to claim the visit. Fire alarm: We were awaken during the night by an alarm likely pulled by someone in the building. Looking out our patio door we could see and smell significant smoke. Guests congregated around the pool looking for direction. Turns out there was a big garbage fire close by. The smoke and odour lingered for hours. Staff did not seem to be phased by the event. All and all the property met both families expectations and we were pleased with our vacation. There was something for everyone and the 17 year olds could spread out away from their families in a safe environment between both resorts. There is an option to upgrade your stay at Memories. I do not believe the upgrade to "Diamond Club" is worth the expense for the services provided. In my opinion the property is a 3.5 star rating. By no means is this a 4 * as rated by Sunquest.. Lastly, though I commented on the reception during our arrival, check out was very smooth. We had a late departure and appreciated the room they provided for us to clean up in after our last day at the beach. The staff at the resort were very welcoming, friendly and they seemed to enjoy talking to their patrons.

On arrival to hotel we were told the room we had requested was not available and that for an upgrade of whatever charge we could pay we would get one. shower head had to be hand held or water would spill everywhere mini bar door did not close and the day before we left started spilling water. Room service is $10 but if u ordered more than 2 entres u had to pay $20. Restaurants were good. Buffet super busy and it seemed like staff never knew where things were. Coffee beans, bites and social bar were my faves along with Bella cucina For the wait staff that spoke English it made our experience way better ie. Julio, Juan, they were the best. The girl at coffee beans was super nice as well but forget her name. Splash pad is great for the kids with the exception no alcohol or food or towels learned all this the hard way. The whole hotel had very lack of communication as to how things worked it literately took whole week to know the ins and outs of the place. Kids club great as well as teen lounge. Maid service was great.

The family trip we had from Toronto to Memories Splash in Punta Cana was an ideal winter getaway for a family with a very active 6 year old boy. Everything from the flight to the hotel staff to the waterpark to the beach was fantastic. The buffet selections were plentiful and the variety was more than sufficient for our family. The hotel staff were all friendly and helpful and definitely made for a positive experience. Special hello to Ramon at the pool bar and Jay Blue of the entertainment staff! From Trip Central we booked with Tanya Smith who was able to answer all of our questions in a friendly an efficient manner and I would definitely recommend her to any Trip Central customers! The beach at the resort was beautiful which is of course what Punta Cana is known for. My only complaint? The lineups in the Punta Cana airport both arriving and departing were extremely long -the worst I've ever experienced. It was very difficult to keep our boy from being bored out of his mind for the hour and a half we waited in line on the way home. It would seem that Punta Cana has become a victim of it's own success. That having been said, we would definitely return!

All around fantastic for families. A great mix of everything for all ages. Especially loved the service and great attitude of staff. Shout out to Edwin for his amazing service. Pool was beautiful. Great walk to beach with peacocks!! Coffee shop top notch. Club house staff were so awesome. Loved it all. Will def go back and recommend to others.

Pleasantly surprised. Rooms were clean (beds were very hard and pillows were awful). Buffet was pretty typical for all-inclusive. A la carte restaurants were excellent. Love not having to make reservations. The waterpark was great however they are VERY strict on height and my daughter was at the cutoff point for the large and small slides. Pools were clean. Music around pool was too loud (no need for it to be that loud and I’m no prude when it comes to loud music). Not enough umbrella’s around the pool. As a parent I like my kids to have a bit of shade to escape the sun for a few moments. Beans cafe was our daily stop loved it. Kids club was amazing. Best kids club we have been to by far. The beach at Royalton was beautiful lots of lou ge chairs. The little trolly that goes around resort comes frequently (those who complain about wait times clearly aren’t enjoying the relaxing lifestyle while in vacation). Walk to Royalton is only a couple minutes and you will see some wildlife along the way. The only thing I would change would be to upgrade to a suite next time.

The people here are friendly, helpful and very accommodating to kids. Resort is a little older but kept very clean. The food was very good and lots of kid foods that children like. Loved the free WIFI throughout the hotel. The pools were a lot of fun. The water park looked like fun but that ended up being the biggest disappointment for us. We brought two grandchildren, both girls, one eight and the other six years old. The sisters are very close and always play together. When we arrived at the water park we were told the eight year old could only use the adult side of the water park and the younger could only use the toddler area. It was based on a height requirement. They would not let them stay together even when I very nicely asked if they could be together on either side. We were refused. That was unfortunate as the water park was one of the biggest reasons we chose this resort.

The hotel was very clean, never missed a towel or anything. Food very good. The ground was very clean and the hotel staff were very nice and polite. It was very nice that we could also enjoy some of the facilities of the Royalton Hotel. Also it was so easy to get to the beach with the train transportation between both hotel. The beach is very nice and having a specific place for the Memories splash on the beach, the bar and a restaurant (buffet) for lunch was nice too. I would return anytime.

This was the second time to Memories Splash. My family enjoyed the pools, water park and the beach was amazing. We knew going down that the floors are slippery so be careful. The service and food were good however the service and food at Royalton(which we paid extra for) was excellent. I would go back to this resort but would stay at the Royalton as everything seems better there. The value at Memories is very good.

Great pools, good staff. Waterpark is amazing! Food very average, the a la carts on the Memories side not very good and have long lineups. Have to pay to access the a la carts on the Royalton side. The beach on the Royalton side is fantastic, maybe the best I have been to

All I can say is that we had really good time at Memories Splash. We were spoiled not only by the weather but also the quality of this resort and amenities. Food at restaurants was very good with new stuff on the menus everyday. A really good choice for a family vacation. Keep up the good work.

The hotel was spotless, the pool areas clean, lots of activities thru the day! Activity crew engage with everyone and treat you like family from day 1. Bar staff are pleasant and fun! One bar staff Ramon stands out! The meals a la carte and buffet were amazing! Rooms very clean and services daily! Always refreshments in the mini fridge. A concierge on staff from 8-6 daily if you needed anything. A train to take you around the resort. The beach is on the Royalton side and you have full access there. They are eager to make your stay a great one! I give this resort s 10/10

The resort was beautiful, we were in building 9. We arrived on September 15, checking in was quick and efficient considering we were a party of 9. We were directly across from the splash pad which was great. The restaurants were great, but we were quite disappointed with the number of times Selections - the buffet posted a note stating they would be closed, but when it was opened, the service was amazing. We were also disappointed that the Under the Sea restaurant wasn't opened. Our room was mediocre...when we arrived our safe wasn't working, our tv wasn't working and once the tv was fixed the remote wasn't working. It took several calls to the front desk to have them replaced/repaired. Our second day there, our fridge died and had to be replaced and we didn't have any hot water in the bathroom. The only complaint about the grounds themselves was the tiles they used outside and in the buildings - beautiful marble, but very slippery. I was also disappointed that the pools only stayed open until 6pm.

The hotel grounds was well kept, the rooms were clean . I stayed at the Memories Punta Cana and the staff was very friendly and helpful. I am thankful to my agent O'Neil Graham for his dedication and help finding me package.